1 00:00:00,400 --> 00:00:11,479 Speaker 1: It's another jubile phone frame on the twenties. Hello. Yes, Hello, 2 00:00:11,640 --> 00:00:14,960 Speaker 1: this is Ted there. Ooh, I'm calling from Marrow Customer Service. 3 00:00:15,920 --> 00:00:18,560 Speaker 1: I was looking for Debbie. It's about a couch that 4 00:00:18,640 --> 00:00:19,799 Speaker 1: you have not received yet. 5 00:00:20,920 --> 00:00:24,960 Speaker 2: Yeah, you've got her, it's been like three weeks. 6 00:00:25,000 --> 00:00:27,680 Speaker 1: Well, the reason I'm calling today's to inform you that 7 00:00:27,680 --> 00:00:30,520 Speaker 1: that couch that you had ordered from us, the one 8 00:00:30,560 --> 00:00:35,440 Speaker 1: it is three weeks late. Yeah, yes, it is unfortunately 9 00:00:35,520 --> 00:00:39,400 Speaker 1: dead and gone and I'm so sorry about this. What. 10 00:00:40,120 --> 00:00:42,080 Speaker 3: Yes, I'm in The couch is. 11 00:00:42,040 --> 00:00:45,360 Speaker 1: Dead and gone. It is ruined, and we cannot deliver 12 00:00:45,440 --> 00:00:47,280 Speaker 1: that couch now because it is dead and gone. And 13 00:00:47,280 --> 00:00:48,040 Speaker 1: I'm so sorry. 14 00:00:48,479 --> 00:00:50,680 Speaker 3: What are you talking about? How is it ruined? 15 00:00:50,800 --> 00:00:52,800 Speaker 1: Well, I just go ahead and explain what happened. So, 16 00:00:53,120 --> 00:00:57,200 Speaker 1: somehow a delivery driver that was delivering the couch was 17 00:00:57,240 --> 00:01:00,680 Speaker 1: delivering on time, but he got the address wrong and 18 00:01:00,720 --> 00:01:03,640 Speaker 1: he delivered it to a local karaoke bar. And so 19 00:01:03,680 --> 00:01:06,600 Speaker 1: the couch has been in the karaoke bar for three weeks. 20 00:01:07,400 --> 00:01:11,840 Speaker 2: And no, no, wait a second, why would it go 21 00:01:11,920 --> 00:01:15,200 Speaker 2: to a different address. 22 00:01:15,360 --> 00:01:17,120 Speaker 1: Yes, that's what I said. When I saw it, I said, 23 00:01:17,120 --> 00:01:19,080 Speaker 1: how could you get karaoke bar? Mixed up with a 24 00:01:19,120 --> 00:01:21,320 Speaker 1: residential a address, so that count has been in the 25 00:01:21,360 --> 00:01:23,880 Speaker 1: karaoke bar, and then have you ever done karaoke before? 26 00:01:23,880 --> 00:01:25,199 Speaker 1: It can be a blast? 27 00:01:25,800 --> 00:01:28,640 Speaker 2: You know what, I don't really see how that where's 28 00:01:28,760 --> 00:01:31,360 Speaker 2: another couch for me? Then, like you guys have to 29 00:01:31,400 --> 00:01:34,559 Speaker 2: replace what I already paid for? So where is my couch? 30 00:01:34,720 --> 00:01:36,720 Speaker 1: Well, the couches at the karaoke bar. 31 00:01:37,360 --> 00:01:39,040 Speaker 3: But don't you care about that couch? 32 00:01:39,200 --> 00:01:44,000 Speaker 1: But you sometimes we need do with the karaoke, you know, 33 00:01:44,160 --> 00:01:46,280 Speaker 1: can't stop believing that's always my song? 34 00:01:46,480 --> 00:01:49,080 Speaker 2: What's you don't care about karaoke? 35 00:01:49,280 --> 00:01:53,560 Speaker 3: Stop talking about karaoke. I paid for that couch, so 36 00:01:53,680 --> 00:01:54,559 Speaker 3: you just need. 37 00:01:54,440 --> 00:01:57,680 Speaker 2: To find me the same one. 38 00:01:57,760 --> 00:02:00,000 Speaker 1: Unfortunately, that was the last one that we had made, 39 00:02:00,440 --> 00:02:03,760 Speaker 1: so there is no more options for that couch, you see. 40 00:02:04,200 --> 00:02:06,560 Speaker 1: And so that's the problem that we're haven't over here 41 00:02:06,640 --> 00:02:07,080 Speaker 1: is trying to. 42 00:02:07,880 --> 00:02:10,240 Speaker 2: You need to refund me and I just will never 43 00:02:10,280 --> 00:02:11,320 Speaker 2: deal with your company again. 44 00:02:11,639 --> 00:02:13,960 Speaker 1: Unfortunately, we can offer a refund at this time, but 45 00:02:14,000 --> 00:02:16,320 Speaker 1: we are willing to have that couch taken if you 46 00:02:16,320 --> 00:02:18,679 Speaker 1: would like the couch steal, even though it's kind of 47 00:02:18,720 --> 00:02:20,720 Speaker 1: dead gowing and it's got sweatt sing a sweat on 48 00:02:20,760 --> 00:02:23,200 Speaker 1: it and alcohol. But you could have it delivered. We 49 00:02:23,200 --> 00:02:25,240 Speaker 1: could pick that up and deliver it today if you 50 00:02:25,280 --> 00:02:27,240 Speaker 1: want it. You could have your couch by this afternoon. 51 00:02:28,960 --> 00:02:29,840 Speaker 2: No, I do not. 52 00:02:29,919 --> 00:02:32,440 Speaker 3: Want the couch that's been in a karaoke bar with 53 00:02:32,600 --> 00:02:34,000 Speaker 3: god nose who has. 54 00:02:33,960 --> 00:02:37,639 Speaker 1: Sweet sweaty sing a sweat sweatest sing a sweat all 55 00:02:37,639 --> 00:02:38,120 Speaker 1: over it. 56 00:02:38,200 --> 00:02:43,200 Speaker 3: Wait whatever you said that I ordered or I want 57 00:02:43,320 --> 00:02:43,960 Speaker 3: a refund? 58 00:02:44,160 --> 00:02:47,200 Speaker 1: Well, unfortunately, like I said, we cannot do a refund 59 00:02:47,240 --> 00:02:49,680 Speaker 1: for refund on that. But I'm prepared to offer you 60 00:02:49,720 --> 00:02:51,679 Speaker 1: some other options because I wasn't sure if you'd like 61 00:02:51,760 --> 00:02:55,519 Speaker 1: the US sweaty single sweat. The sweaty single sweat. Yes, 62 00:02:55,560 --> 00:02:57,519 Speaker 1: I didn't think so that's why it's been dead gone 63 00:02:57,560 --> 00:02:59,560 Speaker 1: and I'm so sorry. But we do have a dion 64 00:02:59,600 --> 00:03:01,640 Speaker 1: nets it. It is the same process. 65 00:03:01,880 --> 00:03:05,120 Speaker 3: No, I don't need a Dynetta. I'm sorry. Why exactly 66 00:03:05,160 --> 00:03:08,280 Speaker 3: couldn't you give me a refund? Because you messed it up? 67 00:03:08,320 --> 00:03:09,720 Speaker 3: So I want my money back. 68 00:03:09,760 --> 00:03:12,520 Speaker 1: We got a bright pink credenza if you. 69 00:03:12,520 --> 00:03:14,840 Speaker 3: Were like that bright pink credenza. 70 00:03:15,520 --> 00:03:18,000 Speaker 2: Seriously, I ordered a couch. What would you like me 71 00:03:18,040 --> 00:03:21,320 Speaker 2: to do? Is a bright pink credenza shit on it 72 00:03:21,400 --> 00:03:23,320 Speaker 2: and watch my shows or. 73 00:03:23,320 --> 00:03:25,839 Speaker 1: You speak, and I'll just let you know. I did 74 00:03:25,880 --> 00:03:28,280 Speaker 1: talk to the bar and they are prepared to offer 75 00:03:28,320 --> 00:03:30,799 Speaker 1: you first ride at any karaoke song you want to 76 00:03:30,840 --> 00:03:31,799 Speaker 1: sing if you want to come down. 77 00:03:31,919 --> 00:03:35,760 Speaker 3: I don't care about karaoke. I'm not going to karaoke 78 00:03:36,320 --> 00:03:39,320 Speaker 3: to sit on a couch that I paid for. You 79 00:03:39,360 --> 00:03:40,880 Speaker 3: know what, I'm done speaking with you. 80 00:03:40,960 --> 00:03:43,720 Speaker 2: I want to talk to your manager or supervisor whoever, 81 00:03:44,000 --> 00:03:45,400 Speaker 2: like you should. 82 00:03:45,280 --> 00:03:49,040 Speaker 3: Not be doing any kindom customer service. It's just been ridiculous. 83 00:03:49,120 --> 00:03:51,280 Speaker 1: That's understandable. I can tell that you are pretty fired 84 00:03:51,360 --> 00:03:53,000 Speaker 1: up right now and I'm so sorry about this and 85 00:03:53,080 --> 00:03:55,520 Speaker 1: more onery than a bear with a throwne in his pall, 86 00:03:55,720 --> 00:03:56,880 Speaker 1: which is understandable. 87 00:03:57,240 --> 00:04:00,480 Speaker 3: What you know what again, manager, I'm done with you. 88 00:04:01,160 --> 00:04:01,960 Speaker 2: You're late. 89 00:04:02,080 --> 00:04:03,680 Speaker 1: How about I tell you that this is actually Jebel 90 00:04:03,680 --> 00:04:05,600 Speaker 1: from the Jubil Show doing a phone prank on you 91 00:04:05,800 --> 00:04:10,040 Speaker 1: and your husband set you up. It's a joke. He 92 00:04:10,120 --> 00:04:12,040 Speaker 1: said that you ordered to couch and it's three weeks late, 93 00:04:12,120 --> 00:04:14,320 Speaker 1: and you're angry about it and you wanted to mess 94 00:04:14,320 --> 00:04:14,520 Speaker 1: with you. 95 00:04:16,800 --> 00:04:17,520 Speaker 3: Are you kidding? 96 00:04:18,400 --> 00:04:20,680 Speaker 1: Yes, I'm kidding. It's not at a karaoke bar. I 97 00:04:20,680 --> 00:04:23,200 Speaker 1: don't know where it is though, but he just wanted 98 00:04:23,200 --> 00:04:25,520 Speaker 1: to have some fun with you. Oh my god. 99 00:04:25,839 --> 00:04:33,719 Speaker 2: I thank God because I'm not going to karaoke 100 00:04:33,920 --> 00:04:39,839 Speaker 1: Bar wake up every morning with jubal phone pranks.