WEBVTT - Rare Apple Sell Call, Using Data to Predict Behavior

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<v Speaker 1>Bloomberg Audio Studios, Podcasts, Radio News.

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<v Speaker 2>This is Bloomberg Business Week, insight from the reporters and

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<v Speaker 2>editors that bring you America's most trusted business magazine, plus

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<v Speaker 2>global business, finance and tech news as it happens. Bloomberg

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<v Speaker 2>Business Week with Carol Masser and Tim Stenovek on Bloomberg Radio.

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<v Speaker 3>All right, everybody, yes, indeed, this is Bloomberg Business Week.

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<v Speaker 3>I want to talk a little bit about Apple. Apple

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<v Speaker 3>shares have had a challenging start to twenty twenty five,

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<v Speaker 3>investors freighting over weakness in the critical Chinese market, the

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<v Speaker 3>shares falling for five strade sessions before Monday's bounce, in

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<v Speaker 3>the longest losing streak since April. They've been pressured by

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<v Speaker 3>China's smartphone data, which Alice said pointed to weaker iPhone

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<v Speaker 3>shipments and a router's report that Apple is offering discounts

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<v Speaker 3>in China. A lot going on. Noticing it all and

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<v Speaker 3>weighing in Moffatt Nathanson, which today downgraded the iPhone maker

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<v Speaker 3>to sell, citing high valuation, antitrust, overhanging weakening position in China,

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<v Speaker 3>the firm setting a price target of one hundred and

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<v Speaker 3>eighty eight dollars a share, which before today's open implied

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<v Speaker 3>a twenty three percent decrease. Craig Moffatt, founding partner and

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<v Speaker 3>senior Alset Moffat Nathanson, joining us in New York City. Craig,

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<v Speaker 3>so great to have you here with us. We kind

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<v Speaker 3>of laid out what your call was all about, but

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<v Speaker 3>walk us through a little bit more deep more deeply

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<v Speaker 3>the specifics around that downgrade, because not a lot of

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<v Speaker 3>people do cell ratings, especially on a name like Apple.

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<v Speaker 1>You're right, Hi, Carol, thank you for having me. I

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<v Speaker 1>think you put it right. This is largely a evaluation call,

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<v Speaker 1>so I want to be clear Apple. We wouldn't argue

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<v Speaker 1>with anyone who says Apple is a great company. We

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<v Speaker 1>think that their AI strategy is a very sound strategy.

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<v Speaker 1>I love the appeal of the fact that Apple has

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<v Speaker 1>a low capital intensity approach to AI, that they have

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<v Speaker 1>the trust of customers, and on and on. They have

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<v Speaker 1>a lot of advantages. No one would dispute that. But

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<v Speaker 1>it's trading at thirty three and a half time's earnings,

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<v Speaker 1>and one way to think about it is just think

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<v Speaker 1>about the PEG ratio, if you will, the ratio of

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<v Speaker 1>growth rate of the multiple to growth rate. It's trading

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<v Speaker 1>at a PEG ratio north of three. The rest of

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<v Speaker 1>the MAG seven trades at a PEG ratio of around two.

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<v Speaker 1>So you're talking about a fifty percent premium even to

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<v Speaker 1>the peers within the MAG seven. That just doesn't make sense.

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<v Speaker 1>Given what are some very material risks, and you mentioned

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<v Speaker 1>some of them. China is a very real risk, not

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<v Speaker 1>just because the Chinese government, for obvious reasons, is going

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<v Speaker 1>to be disinclined to allow Western language models in China,

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<v Speaker 1>so you're going to have to have a domestic partner

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<v Speaker 1>and share economics with now, but also because the Chinese

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<v Speaker 1>handset competitors have gotten much stronger. Another risk that is

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<v Speaker 1>not discounted in the stock rice at all is the

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<v Speaker 1>anti trust risk you and here I'm not talking about

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<v Speaker 1>the anti trust risk in the cases against Apple, although

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<v Speaker 1>there are plenty of them. The real anti trust risk

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<v Speaker 1>that's very approximate is the risk in the Google case, where.

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<v Speaker 4>Explain explain that risk to Apple? How is that? How

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<v Speaker 4>is Apple at risk?

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<v Speaker 1>Because twenty five percent of apples operating income comes from

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<v Speaker 1>payments from Google, and the judge in the Google case

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<v Speaker 1>has specifically said those payments are illegal. Now, you can

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<v Speaker 1>imagine that there are outcomes where where they still pay

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<v Speaker 1>some or all of that, but you can't pretend that

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<v Speaker 1>there's no risk at all when the judge has already

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<v Speaker 1>said that Google is guilty and the payments they make

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<v Speaker 1>to Apple are illegal. I mean, that's twenty five percent

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<v Speaker 1>of Apples operating income. It's it's twenty five billion dollars

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<v Speaker 1>a year. And so the point we were making in

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<v Speaker 1>this morning's downgrade, and again, I love app just as

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<v Speaker 1>much as everybody else, but there are very real risks

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<v Speaker 1>that are simply not appropriately discounted in the multiple that

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<v Speaker 1>Apple is being awarded right now in the market.

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<v Speaker 4>I want to zero in on the China risk and

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<v Speaker 4>what exactly is because this is a story we've been

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<v Speaker 4>talking about for years. At this point, Craig like concern that,

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<v Speaker 4>you know, Chinese consumers are not going to buy as

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<v Speaker 4>many Apple devices as they have previously. Switching costs are

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<v Speaker 4>pretty switching barriers are pretty low in China because of

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<v Speaker 4>these you know, over the top third party apps. People

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<v Speaker 4>don't get locked into the iOS ecosystem like they do

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<v Speaker 4>in other countries because of we Chat, et cetera. What's

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<v Speaker 4>going on in China in your view.

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<v Speaker 1>Well, I think the biggest thing that's going on in

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<v Speaker 1>China is that the other handset manufacturers, Huawei, Honor and

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<v Speaker 1>so on have gotten much better. If you went back

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<v Speaker 1>to the last big iPhone cycle, which was the five

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<v Speaker 1>G cycle in circa twenty twenty one, the Apple competitors

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<v Speaker 1>at the time were significantly weaker than they are today.

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<v Speaker 1>And interestingly, Huawei in particular, because the government of the

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<v Speaker 1>US put sanctions on Huawei and limited Huawei's access to

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<v Speaker 1>chipsets and that sort of thing, Huawe has had to

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<v Speaker 1>sort of reinvent itself with domestic technology, and they've done

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<v Speaker 1>a really good job. The handsets that they make are

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<v Speaker 1>now fully competitive. They are not a replacement for Apple.

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<v Speaker 1>I'm not suggesting that they are, but they have a

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<v Speaker 1>really competitive offering, and so the market share opportunity for

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<v Speaker 1>Apple is simply not what it was in the last

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<v Speaker 1>big cycle. But you also have this time the government's

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<v Speaker 1>thumb on the scales, and there's a couple of ways

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<v Speaker 1>for that. One is, as I said, you're simply not

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<v Speaker 1>going to have the Chinese Communist Party saying it is

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<v Speaker 1>acceptable to have Western lms answering questions like what happened

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<v Speaker 1>at Tianneman Square. So you're going to have to have

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<v Speaker 1>domestic partners or in order to be able to offer AI,

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<v Speaker 1>and that means a different margin structure and what have you.

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<v Speaker 1>You also have a very real risk from tariffs. And

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<v Speaker 1>it's not just in fact, not even primarily that Apple

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<v Speaker 1>itself imports almost all of its components, and in fact

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<v Speaker 1>today imports all of its handsets mostly from China because

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<v Speaker 1>they're assembled there. Even if you even if they are

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<v Speaker 1>exempted as they were during the last Trump administration, you

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<v Speaker 1>have the risk of retaliatory tariffs in response to American

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<v Speaker 1>tariffs that could be related to the auto market or

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<v Speaker 1>completely unrelated categories, but where foreign governments respond by putting

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<v Speaker 1>tariffs on a company that is obviously quite highly identified

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<v Speaker 1>with the US. So again I don't want to suggest

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<v Speaker 1>that any of these risks are base case risks. It's

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<v Speaker 1>not like there's a sixty or seventy percent chance that

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<v Speaker 1>any one of them will happen. But if you have

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<v Speaker 1>all of these potential risks, all of which are not

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<v Speaker 1>shouldn't be described as sort of a tail risks. These

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<v Speaker 1>are really real possibilities. In all of these cases that

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<v Speaker 1>there are negative outcomes and they ought to be reflected

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<v Speaker 1>in the multiple of the stock with a more sober multiple,

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<v Speaker 1>and they simply are not.

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<v Speaker 4>Craig our Apple device is not seen as having the

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<v Speaker 4>same allure to the Chinese consumer as they once did.

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<v Speaker 1>You know, I don't know that that's the case. There

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<v Speaker 1>are still Apple is still a brand with real cachet

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<v Speaker 1>in China. But you know, remember you now have Huawei

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<v Speaker 1>introduced a trifold phone for where you have Samsung devices

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<v Speaker 1>that have had foldable screens for a long time coming

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<v Speaker 1>in from Korea. So the gap between Apple and its

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<v Speaker 1>competitors is not what it once was. There's just there's

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<v Speaker 1>simply no way to argue that that's not the case.

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<v Speaker 3>You know your report, You know, pundents you have watched

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<v Speaker 3>Apple stockgrind higher of the last several months have shrugged

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<v Speaker 3>off the appreciation as a melt up on known news.

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<v Speaker 3>But that's not quite right. And you go, there has

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<v Speaker 3>been a lot of news, right, it's just all been bad.

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<v Speaker 3>Why them melt up? Then? Why does everybody I don't know,

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<v Speaker 3>maybe it's a stupid question, but why does everybody continue

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<v Speaker 3>to chase it and send it higher? When there are

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<v Speaker 3>some real threats in terms of, as you said, the

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<v Speaker 3>DOJ case against Google, that would really take out a

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<v Speaker 3>big chunk of kind of the financial or the balance

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<v Speaker 3>sheet right of that company, of Apple specifically. So why

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<v Speaker 3>does everybody kind of continue to support it, Why do

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<v Speaker 3>they chase it? Why is there the melt up?

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<v Speaker 1>You know, it's a great question. Now, first I should

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<v Speaker 1>be clear, you know, although the stock has climbed higher

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<v Speaker 1>and higher over the last few months, it's only traded

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<v Speaker 1>in line with the market. So to some degree, this

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<v Speaker 1>is an indictment of the way the market overall is

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<v Speaker 1>pricing equities right now, particularly in the face of rising

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<v Speaker 1>interest rates in therefore appropriately higher discount rates. It's but

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<v Speaker 1>I suspect Carol, that the real issue here is is

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<v Speaker 1>that there is this narrative that Apple is the quote

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<v Speaker 1>unquote safe choice among the mag seven, and that it

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<v Speaker 1>is such a strong consumer brand, has such an unassailable

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<v Speaker 1>franchise that it's the safe place to be. And while

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<v Speaker 1>that's absolutely true operationally, it's not a safe place to

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<v Speaker 1>be if it's trading at thirty three times earnings. It's

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<v Speaker 1>a safe place to be if it's appropriately valued, but

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<v Speaker 1>if it's if it's already being awarded an extraordinarily high multiple,

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<v Speaker 1>nothing safe about that, even if it is a very

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<v Speaker 1>strong business model.

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<v Speaker 3>So if it gets down to one eighty eight that's

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<v Speaker 3>your price target, do you change your rating and do

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<v Speaker 3>you say, okay, now you can come in and buy,

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<v Speaker 3>or do you kind of still wait and see.

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<v Speaker 1>Well, we would certainly say that what you want to

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<v Speaker 1>get to is you want to get to a price

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<v Speaker 1>where it's fairly valued, and if it gets below that,

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<v Speaker 1>then there's actually an opportunity to buy it. And I

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<v Speaker 1>certainly wouldn't argue that Apple doesn't deserve an attractive valuation.

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<v Speaker 1>It's a great company. It's just that when you start

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<v Speaker 1>to get to thirty three times earnings and again a

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<v Speaker 1>peg ratio of north of three, what that implies is

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<v Speaker 1>that the market has already priced in an enormous amount

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<v Speaker 1>of potential good news, and so you'd have to see

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<v Speaker 1>something quite extraordinary to be able to say that over

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<v Speaker 1>the next call it, one, two, three years, that the

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<v Speaker 1>stock can actually deliver attractive returns given this starting point.

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<v Speaker 4>Okay, Craig, while we have you don't just cover Apple,

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<v Speaker 4>you also cover Comcast, Echo Star, Charter, Altie, Verizon and

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<v Speaker 4>more Charter Communications. It's your top pick for twenty twenty five,

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<v Speaker 4>despite cord cutting accelerating, despite what's happening to PATV, Why

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<v Speaker 4>is it your top pick?

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<v Speaker 1>You know, it's funny in some ways, it is the

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<v Speaker 1>exact antithesis of what we were just talking about with Apple.

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<v Speaker 1>Charter and the cable stocks have been given up for dead,

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<v Speaker 1>and so they are extraordinarily attractive valuations. And a company

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<v Speaker 1>like Charter, remember, Charter was one of the best performing

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<v Speaker 1>stocks in the S and P for a decade. It

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<v Speaker 1>was out twenty threefold, I think over a decade when

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<v Speaker 1>it was buying back a ton of stock and had

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<v Speaker 1>a really attractive levered equity return strategy. They suspended that

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<v Speaker 1>strategy for a while in order to invest really aggressively

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<v Speaker 1>in rural buildouts, and the market has seen the free

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<v Speaker 1>cash flow yield go down during that capital investment cycle.

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<v Speaker 1>You could argue that those are actually pretty good investments,

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<v Speaker 1>but the market hasn't found them as exciting as the

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<v Speaker 1>old strategy of buying back stock. Well, they've already said

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<v Speaker 1>they're largely getting to the end of that strategy, and

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<v Speaker 1>so they will as CAPEC starts to come down, they're

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<v Speaker 1>going to resume their stock buybacks in a very big way.

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<v Speaker 1>And it's a company that we see growing in the

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<v Speaker 1>load to mid single digits. Not sexy, but by the way,

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<v Speaker 1>that's what Apple is growing as well, but growing in

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<v Speaker 1>the load of call it low single digits. But it's

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<v Speaker 1>priced for negative perpetual growth. And by our twenty twenty

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<v Speaker 1>eight free cash flow estimate, we have this thing trading

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<v Speaker 1>at a something like thirty three percent free cash flow

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<v Speaker 1>yield on twenty twenty eight. That's an absurd, absurd valuation,

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<v Speaker 1>and so I just think it's way too cheap and

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<v Speaker 1>a really exciting opportunity at this price.

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<v Speaker 3>Hey Craig, just one last question. You know, it's funny

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<v Speaker 3>coming off the Golden Globes. I was kind of like,

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<v Speaker 3>oh my god, it's just content coming from just all

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<v Speaker 3>these different places and streaming and regular teeth. It's just

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<v Speaker 3>kind of nuts. But I am curious as we look

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<v Speaker 3>at where content's coming, in particular streaming other than Netflix,

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<v Speaker 3>do you think the legacy media companies can navigate the

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<v Speaker 3>change towards streaming.

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<v Speaker 5>In a clear way.

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<v Speaker 3>And unfortunately just got about forty five seconds.

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<v Speaker 1>Well, it depends what you mean. By can they navigate it,

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<v Speaker 1>Will they survive? Of course? Will it ever be as

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<v Speaker 1>good a business as the old legacy cable network business

0:13:40.960 --> 0:13:43.160
<v Speaker 1>was and it's heyday. No, it's just not going to

0:13:43.200 --> 0:13:46.560
<v Speaker 1>be as attractive a business because it's so much easier

0:13:46.559 --> 0:13:50.760
<v Speaker 1>for customers to churn. That creates a less attractive revenue profile,

0:13:51.520 --> 0:13:55.600
<v Speaker 1>a less attractive cost profile. But you will still have winners,

0:13:55.760 --> 0:13:58.760
<v Speaker 1>and they may not be winners on the scale of Netflix.

0:13:58.840 --> 0:14:01.600
<v Speaker 1>But Disney is still going to be all right in

0:14:01.640 --> 0:14:04.000
<v Speaker 1>the in the streaming business. Again, it's just not going

0:14:04.040 --> 0:14:06.240
<v Speaker 1>to be as good as the business that they are

0:14:06.320 --> 0:14:06.960
<v Speaker 1>leaving behind.

0:14:07.280 --> 0:14:09.760
<v Speaker 3>Thank you, thank you so much. Really really enjoyed this,

0:14:10.800 --> 0:14:13.880
<v Speaker 3>and happy New Year to you, really appreciate it. Craig Moffatt,

0:14:14.200 --> 0:14:17.440
<v Speaker 3>founding partner and senior analyst, Debret Moffatt Nathanson joining us

0:14:17.480 --> 0:14:18.920
<v Speaker 3>right here in New York City. If you missed any

0:14:18.920 --> 0:14:20.480
<v Speaker 3>of it, be sure to check out our podcast feed

0:14:20.520 --> 0:14:21.800
<v Speaker 3>a little bit later on. You can find it at

0:14:21.800 --> 0:14:23.360
<v Speaker 3>Bloomberg dot com or on the Bloomberg Well.

0:14:23.360 --> 0:14:25.560
<v Speaker 4>Big news out of meta Platforms Today, the company is

0:14:25.560 --> 0:14:27.400
<v Speaker 4>going to end a third party fact checking on its

0:14:27.440 --> 0:14:30.320
<v Speaker 4>social media platforms in the US, letting users comment on

0:14:30.360 --> 0:14:32.800
<v Speaker 4>post accuracy with a community note system that it said

0:14:32.800 --> 0:14:34.360
<v Speaker 4>it will promote.

0:14:34.040 --> 0:14:35.680
<v Speaker 3>Free expression that could go wrong.

0:14:36.280 --> 0:14:39.400
<v Speaker 4>Look over to x formerly known as Twitter, for example.

0:14:40.120 --> 0:14:41.560
<v Speaker 4>A lot of questions around this name.

0:14:41.800 --> 0:14:43.000
<v Speaker 3>Well say, what could go wrong?

0:14:43.080 --> 0:14:45.960
<v Speaker 4>Well, okay, there are a lot of questions around this. Yeah,

0:14:46.000 --> 0:14:48.800
<v Speaker 4>political questions, what it's doing ahead of the next administration

0:14:49.160 --> 0:14:51.680
<v Speaker 4>in the wake of yesterday's announcements with the board and

0:14:52.400 --> 0:14:56.200
<v Speaker 4>new folks in public policy, but also what it's going

0:14:56.240 --> 0:14:58.160
<v Speaker 4>to do to engagement. And the reason I'm talking about

0:14:58.160 --> 0:14:59.920
<v Speaker 4>engagement is because that's what it's the core of meta

0:15:00.040 --> 0:15:04.160
<v Speaker 4>platforms business model. Using the services we use them, then

0:15:04.200 --> 0:15:06.840
<v Speaker 4>the services know who we are. They learn who we are,

0:15:07.200 --> 0:15:11.119
<v Speaker 4>Advertisers can better target ads to us. It's data, it's algorithms,

0:15:11.160 --> 0:15:12.520
<v Speaker 4>it's big data. That's the currency.

0:15:12.600 --> 0:15:15.440
<v Speaker 3>Yeah. This is Sandra at Mats's Business and Her World.

0:15:15.440 --> 0:15:18.120
<v Speaker 3>She's Associate Professor of business at Columbia Business School, the

0:15:18.120 --> 0:15:20.720
<v Speaker 3>author of a new book out today, mind Masters, The

0:15:20.800 --> 0:15:23.840
<v Speaker 3>Data Driven Science of Predicting and Changing Human Behavior. She

0:15:23.920 --> 0:15:27.200
<v Speaker 3>joins us in our Bloomberg Interactive Booker studio. I'm so

0:15:27.280 --> 0:15:29.480
<v Speaker 3>glad to have you here with us. Welcome, happy New year.

0:15:30.400 --> 0:15:32.120
<v Speaker 3>Before we get into the book. I mean, when you

0:15:32.160 --> 0:15:36.280
<v Speaker 3>hear this development from meta platforms, I don't know what's

0:15:36.320 --> 0:15:39.840
<v Speaker 3>your reaction and what confidence do you have that we

0:15:39.880 --> 0:15:42.080
<v Speaker 3>don't have a lot of misinformation and some problems as

0:15:42.120 --> 0:15:43.080
<v Speaker 3>a result out of this.

0:15:43.360 --> 0:15:45.400
<v Speaker 6>I mean, I think I share your concerns of getting

0:15:45.480 --> 0:15:47.800
<v Speaker 6>rid of content moderation, because, right, I think we've seen

0:15:47.840 --> 0:15:51.440
<v Speaker 6>over the last couple of years what happens with misinformation,

0:15:52.000 --> 0:15:54.360
<v Speaker 6>and just frankly, I think misinformation is just such a

0:15:54.400 --> 0:15:56.480
<v Speaker 6>small piece of the entire puzzle because a lot of

0:15:56.480 --> 0:15:59.480
<v Speaker 6>the information that's out there is not necessarily fake and

0:16:00.200 --> 0:16:02.840
<v Speaker 6>not true, but it's just slant in right, So it's

0:16:02.880 --> 0:16:05.920
<v Speaker 6>not necessarily that it's actually inaccurate, but it has like

0:16:05.960 --> 0:16:08.400
<v Speaker 6>a certain angle and a certain spin that speaks to

0:16:08.680 --> 0:16:11.400
<v Speaker 6>what we want to hear. And for me, that's even

0:16:11.480 --> 0:16:14.040
<v Speaker 6>a bigger problem because it's much harder to regulate, right,

0:16:14.040 --> 0:16:17.560
<v Speaker 6>it's much harder to take down from content moderators or

0:16:17.600 --> 0:16:20.640
<v Speaker 6>as metas trying to do now just from a consensus

0:16:20.640 --> 0:16:23.160
<v Speaker 6>among users. Right, that's an even higher bow when we

0:16:23.160 --> 0:16:26.320
<v Speaker 6>think about these news that are maybe not actually inaccurate

0:16:26.520 --> 0:16:29.280
<v Speaker 6>but certainly tailored to a certain opinion.

0:16:29.640 --> 0:16:31.440
<v Speaker 4>Is this the way of the future, though, Are we

0:16:31.480 --> 0:16:35.080
<v Speaker 4>sort of moving past this idea of a fact based

0:16:35.120 --> 0:16:39.760
<v Speaker 4>society and one that's more based on interpreting what you

0:16:39.840 --> 0:16:41.680
<v Speaker 4>see that's thrown at you. And I think it takes

0:16:41.680 --> 0:16:44.800
<v Speaker 4>on a different The question takes on something different when

0:16:44.920 --> 0:16:47.360
<v Speaker 4>you know, as I'm asking, I'm thinking about AI generated

0:16:47.360 --> 0:16:49.440
<v Speaker 4>content and what we do know is real and what

0:16:49.480 --> 0:16:51.000
<v Speaker 4>we don't know is not real.

0:16:51.200 --> 0:16:53.480
<v Speaker 6>Yeah, I think it's a risky gamble to think about

0:16:53.480 --> 0:16:57.800
<v Speaker 6>this moving post or past what I think of shared reality, right,

0:16:57.880 --> 0:17:02.200
<v Speaker 6>it's the idea that as a society, people living together, frankly,

0:17:02.520 --> 0:17:04.560
<v Speaker 6>we can make sense of the world in a way

0:17:04.560 --> 0:17:07.400
<v Speaker 6>that at least offers us the opportunity to have a discussion.

0:17:07.760 --> 0:17:09.880
<v Speaker 6>And I think the moment that we entered this world

0:17:09.960 --> 0:17:13.199
<v Speaker 6>where I have completely a completely different reality than you

0:17:13.240 --> 0:17:15.480
<v Speaker 6>and we're not even discussing it because we're cut into

0:17:15.640 --> 0:17:18.360
<v Speaker 6>in these echo chambers online right where I don't even

0:17:18.400 --> 0:17:20.600
<v Speaker 6>see what you see, I think that's a really risky

0:17:20.640 --> 0:17:22.879
<v Speaker 6>gamble because it's it's not even out there anymore. We

0:17:22.920 --> 0:17:25.879
<v Speaker 6>don't have the public square anymore where we can say, well,

0:17:26.000 --> 0:17:28.160
<v Speaker 6>this is something that you've seen, I've seen this, Well,

0:17:28.160 --> 0:17:29.879
<v Speaker 6>what do you think is actually true? How should we

0:17:29.960 --> 0:17:32.080
<v Speaker 6>be moving forward? I think that is what is what

0:17:32.160 --> 0:17:32.520
<v Speaker 6>is missing?

0:17:32.640 --> 0:17:34.160
<v Speaker 3>Well, it's so funny, I think we thought social media.

0:17:34.160 --> 0:17:36.960
<v Speaker 3>It's been great sparking all these conversations, but it's really

0:17:37.000 --> 0:17:40.080
<v Speaker 3>kind of a one one you know, pathway dump if

0:17:40.119 --> 0:17:41.679
<v Speaker 3>you will, right, and then you kind of have to

0:17:41.680 --> 0:17:43.880
<v Speaker 3>deal with it. What I want to ask you is

0:17:43.960 --> 0:17:46.760
<v Speaker 3>your book Mind Masters, The Data Driven Science of Predicting

0:17:46.800 --> 0:17:49.600
<v Speaker 3>and Changing Human Behavior. I want to get into the predictability.

0:17:49.840 --> 0:17:53.119
<v Speaker 3>Do you say that if we had really monitored social

0:17:53.119 --> 0:17:55.240
<v Speaker 3>media we would have been able to predict the January

0:17:55.320 --> 0:18:00.359
<v Speaker 3>sixth uprising? Could we have predicted some other things, you know,

0:18:00.880 --> 0:18:03.000
<v Speaker 3>in terms of what has happened in society?

0:18:03.280 --> 0:18:06.679
<v Speaker 6>Yeah, So what I'm mostly interested in is actually trying

0:18:06.720 --> 0:18:10.320
<v Speaker 6>to understand individuals. So what you're talking about is like

0:18:10.359 --> 0:18:13.240
<v Speaker 6>predicting these macro level trends, right, It's like how is

0:18:13.280 --> 0:18:15.920
<v Speaker 6>the collective acting? And I do think that you might

0:18:15.920 --> 0:18:18.200
<v Speaker 6>have been able to predict that, right, because it's this

0:18:18.240 --> 0:18:20.879
<v Speaker 6>is all coming down to sentiment. It's like people are angry,

0:18:21.000 --> 0:18:27.280
<v Speaker 6>people want to change, So the fact that people matters hands.

0:18:27.560 --> 0:18:29.560
<v Speaker 6>It's like what we call social listening. It's trying to

0:18:29.560 --> 0:18:31.080
<v Speaker 6>see what is it that people care about?

0:18:32.440 --> 0:18:36.440
<v Speaker 3>And you talk specifically about something called psychological targeting, which

0:18:36.480 --> 0:18:38.400
<v Speaker 3>I don't know that, tim have we kind of really,

0:18:38.440 --> 0:18:41.440
<v Speaker 3>I don't know that I've heard that terminology. What is that? Yeah?

0:18:41.480 --> 0:18:46.040
<v Speaker 6>So psychological targeting is the way in which algorithms can

0:18:46.080 --> 0:18:50.000
<v Speaker 6>translate your data into psychological constructs. So it's really trying

0:18:50.000 --> 0:18:51.760
<v Speaker 6>to make sense of you as a person. Right if

0:18:51.800 --> 0:18:54.080
<v Speaker 6>I told you what, I can get access to everything

0:18:54.080 --> 0:18:56.919
<v Speaker 6>you post on social media to maybe your credit card spending,

0:18:56.920 --> 0:18:59.919
<v Speaker 6>your Google searches, the sensors that I'm betted in your

0:19:00.040 --> 0:19:04.399
<v Speaker 6>smartphone which keep track youration via the GPS.

0:19:04.080 --> 0:19:05.040
<v Speaker 5>Sense of for example.

0:19:05.240 --> 0:19:07.880
<v Speaker 6>It doesn't seem that intimate, but once I can tell you, well,

0:19:07.880 --> 0:19:11.400
<v Speaker 6>I can translate these traces into an understanding of whether

0:19:11.400 --> 0:19:16.240
<v Speaker 6>you might be extroverted, impulsive, neurotic, whether you vote for

0:19:16.240 --> 0:19:20.040
<v Speaker 6>a certain candidate, your political orientation, your sexual identity. Those

0:19:20.080 --> 0:19:22.280
<v Speaker 6>are all really intimate insights. And that is the cracks

0:19:22.320 --> 0:19:25.639
<v Speaker 6>of psychological targeting. It's making use of AIM machine learning

0:19:25.800 --> 0:19:29.000
<v Speaker 6>to translate data into human understandable profile.

0:19:29.119 --> 0:19:30.760
<v Speaker 4>Do you have to use AI and data? Because your

0:19:30.760 --> 0:19:33.480
<v Speaker 4>book opens up talking about your own personal experience. The

0:19:33.640 --> 0:19:36.000
<v Speaker 4>first eighteen years of your life spent in a very

0:19:36.000 --> 0:19:39.440
<v Speaker 4>small village of what five hundred people, and an accident

0:19:39.440 --> 0:19:42.280
<v Speaker 4>that you had that then immediately everybody knew about what's

0:19:42.280 --> 0:19:45.720
<v Speaker 4>the connection between that and where technology is today and

0:19:45.720 --> 0:19:46.320
<v Speaker 4>what tech can do?

0:19:46.520 --> 0:19:48.520
<v Speaker 6>Yeah, So I think it's absolutely right, and that the

0:19:48.520 --> 0:19:51.720
<v Speaker 6>fact that we oftentimes observe people's behavior and make inferences

0:19:51.720 --> 0:19:54.720
<v Speaker 6>about who they are isn't new. Right in this village

0:19:54.720 --> 0:19:56.920
<v Speaker 6>that I grew up and people observe what I was doing,

0:19:56.960 --> 0:19:58.760
<v Speaker 6>They saw me running to the bus every morning, and

0:19:58.800 --> 0:20:01.480
<v Speaker 6>they probably figured out that I wasn't the most organized

0:20:01.520 --> 0:20:03.879
<v Speaker 6>person in the world. And so the incident that you

0:20:03.920 --> 0:20:06.879
<v Speaker 6>were referring to is essentially I had this motorcycle crash

0:20:06.920 --> 0:20:08.439
<v Speaker 6>and the whole village knew about it.

0:20:08.520 --> 0:20:10.320
<v Speaker 5>Right, So in an instance, those.

0:20:10.119 --> 0:20:13.080
<v Speaker 6>New spread and it's not just like an isolated well

0:20:13.119 --> 0:20:15.480
<v Speaker 6>this is what happened. It's like, Okay, I'm gonna now

0:20:15.600 --> 0:20:18.320
<v Speaker 6>understand who Sandra is, and I'm going to use that

0:20:18.359 --> 0:20:21.600
<v Speaker 6>knowledge moving forward to maybe push her in certain directions.

0:20:21.640 --> 0:20:24.080
<v Speaker 6>But maybe she if she's not organized, maybe she's not

0:20:24.119 --> 0:20:25.800
<v Speaker 6>the one that I want to rely on when I

0:20:25.800 --> 0:20:27.280
<v Speaker 6>have to move my stuff and when I have to

0:20:27.400 --> 0:20:30.919
<v Speaker 6>organize something that has to be perfectly done. So I

0:20:30.960 --> 0:20:33.080
<v Speaker 6>think that the shift to the digital world just means

0:20:33.119 --> 0:20:36.040
<v Speaker 6>that we have neighbors all around us, and they're not

0:20:36.160 --> 0:20:40.439
<v Speaker 6>really physical neighbors. They're neighbors that are algorithms and they

0:20:40.520 --> 0:20:42.439
<v Speaker 6>observe everything we do based on the data and then

0:20:42.480 --> 0:20:43.840
<v Speaker 6>make very similar inferences.

0:20:44.200 --> 0:20:48.960
<v Speaker 3>Yeah, all right, So so I don't know that, you know,

0:20:49.040 --> 0:20:50.520
<v Speaker 3>the horse is out of the barn, out of the

0:20:50.560 --> 0:20:53.640
<v Speaker 3>social media barn. So I'm just like, I don't know

0:20:53.760 --> 0:20:55.600
<v Speaker 3>where do we need to go or how do we

0:20:55.680 --> 0:20:59.359
<v Speaker 3>then need to think about social media? I mean, I

0:20:59.359 --> 0:21:01.280
<v Speaker 3>think I read that is it something that you did

0:21:01.840 --> 0:21:04.200
<v Speaker 3>where you put I think all your social media down?

0:21:04.320 --> 0:21:06.280
<v Speaker 3>I think it was a calumn for the times or

0:21:06.280 --> 0:21:09.320
<v Speaker 3>something where you stepped away, Like, what is it that

0:21:09.359 --> 0:21:12.120
<v Speaker 3>we need to do to maybe have a better way

0:21:12.119 --> 0:21:15.240
<v Speaker 3>forward and maybe understand society at large.

0:21:15.400 --> 0:21:17.240
<v Speaker 6>I think it's a great question, and to me, it

0:21:17.280 --> 0:21:19.639
<v Speaker 6>actually comes back to this analogy of the village, right

0:21:19.640 --> 0:21:21.919
<v Speaker 6>because the fact that my neighbors knew everything about me,

0:21:22.000 --> 0:21:25.040
<v Speaker 6>they knew my innovations, preferences, dreams, hopes, and so on,

0:21:25.440 --> 0:21:27.960
<v Speaker 6>actually allow them to give the best advice ever because

0:21:27.960 --> 0:21:30.199
<v Speaker 6>they knew me right, They really understood what I wanted,

0:21:30.440 --> 0:21:32.840
<v Speaker 6>but it was also like a lot of room for manipulation.

0:21:33.240 --> 0:21:35.080
<v Speaker 6>So what I've been thinking a lot about is like,

0:21:35.119 --> 0:21:37.520
<v Speaker 6>how do we actually push towards this.

0:21:37.960 --> 0:21:39.600
<v Speaker 5>How do we use these insights to help people?

0:21:39.640 --> 0:21:42.239
<v Speaker 6>And that could range anywhere from well, can I use

0:21:42.280 --> 0:21:45.600
<v Speaker 6>insights to help you become healthy and happier by helping

0:21:45.600 --> 0:21:49.480
<v Speaker 6>with mental I'm wondering about the and I should.

0:21:49.200 --> 0:21:51.280
<v Speaker 3>Say, you took a decision holiday and put AI in

0:21:51.359 --> 0:21:53.199
<v Speaker 3>charge of my life. Forgive me, I misread it, but

0:21:53.240 --> 0:21:54.560
<v Speaker 3>it's like we could talk about that later.

0:21:55.520 --> 0:21:58.440
<v Speaker 4>Incentives the idea of incentives, and I'm wondering about mis

0:21:58.440 --> 0:22:00.679
<v Speaker 4>aligned incentives right now because if every time I pick

0:22:00.760 --> 0:22:03.600
<v Speaker 4>up my phone, every app I'm looking at, the incentive

0:22:03.640 --> 0:22:05.720
<v Speaker 4>is to keep me in that app by feeding me

0:22:05.880 --> 0:22:09.879
<v Speaker 4>information that will keep me engaged. Are the companies that

0:22:09.920 --> 0:22:12.520
<v Speaker 4>create these programs do they have our interests at heart?

0:22:12.600 --> 0:22:14.439
<v Speaker 4>Do they have our best interests at heart? Or are

0:22:14.440 --> 0:22:15.879
<v Speaker 4>the incentives totally misaligned?

0:22:16.000 --> 0:22:16.200
<v Speaker 5>Yeah?

0:22:16.200 --> 0:22:18.000
<v Speaker 6>So I think that the ones that you're talking about,

0:22:18.040 --> 0:22:21.000
<v Speaker 6>which is like really attention economy, there the incentives are

0:22:21.720 --> 0:22:23.520
<v Speaker 6>not in your favor. But if the only thing that

0:22:23.560 --> 0:22:25.399
<v Speaker 6>I'm trying to do is engage you. What I'm going

0:22:25.480 --> 0:22:28.520
<v Speaker 6>to show you is content that's negative, that's morally outraging,

0:22:28.560 --> 0:22:30.560
<v Speaker 6>because that's what keeps us there and that's just playing

0:22:30.600 --> 0:22:33.600
<v Speaker 6>into human nature. I do think, however, that there's a

0:22:33.640 --> 0:22:36.240
<v Speaker 6>lot of companies outside of that space, right, So there's

0:22:36.240 --> 0:22:39.320
<v Speaker 6>a lot of mental health applications, for example, that are

0:22:39.359 --> 0:22:41.639
<v Speaker 6>popping up now, and the other are people people are

0:22:41.720 --> 0:22:46.320
<v Speaker 6>using and it's a totally different way of commercializing because

0:22:46.359 --> 0:22:49.199
<v Speaker 6>it's not necessarily grabbing your attention, but it's trying to

0:22:49.280 --> 0:22:51.000
<v Speaker 6>help you make the most of the service. But you're

0:22:51.040 --> 0:22:55.520
<v Speaker 6>absolutely right, the classic social media platforms that are the

0:22:55.760 --> 0:22:58.919
<v Speaker 6>current big players incentives are really difficult to aligned.

0:22:59.000 --> 0:23:01.640
<v Speaker 3>Soandra, maybe we just have calling it social media because

0:23:01.680 --> 0:23:05.399
<v Speaker 3>if anything social Yeah, no, I'm serious, Like, you know,

0:23:05.520 --> 0:23:07.920
<v Speaker 3>we kind of buy into this whole idea that look,

0:23:07.960 --> 0:23:11.000
<v Speaker 3>it's going to reduce you know, reduce the gaps in

0:23:11.040 --> 0:23:13.560
<v Speaker 3>the world and you know, make us all closer. And

0:23:13.600 --> 0:23:16.600
<v Speaker 3>I think during I think about the Middle East uprising,

0:23:16.720 --> 0:23:19.240
<v Speaker 3>like initially the Arab spring that we thought, oh my god,

0:23:19.280 --> 0:23:22.640
<v Speaker 3>look at the good of social media, right, and that

0:23:22.720 --> 0:23:25.919
<v Speaker 3>was years ago already. But I do think, you know,

0:23:26.160 --> 0:23:29.119
<v Speaker 3>we by constantly saying social media are kind of buying

0:23:29.119 --> 0:23:31.520
<v Speaker 3>into this and reinforcing the branding.

0:23:31.760 --> 0:23:33.959
<v Speaker 6>That's absolutely true, and it's also I think it almost

0:23:34.119 --> 0:23:36.680
<v Speaker 6>strects from the entire narrative, right because we're only talking

0:23:36.680 --> 0:23:37.560
<v Speaker 6>about social media.

0:23:37.640 --> 0:23:38.760
<v Speaker 5>So the only thing that's top.

0:23:38.640 --> 0:23:41.159
<v Speaker 6>Of mindful people when they think about data that is

0:23:41.200 --> 0:23:44.280
<v Speaker 6>intrusive is social media. But then think of about all

0:23:44.280 --> 0:23:46.400
<v Speaker 6>of the other stuff. Again, It's like your Google searches

0:23:46.480 --> 0:23:48.560
<v Speaker 6>is what you buy with your credit card. It's the

0:23:48.960 --> 0:23:51.120
<v Speaker 6>data that gets captured by your smartphone that is really

0:23:51.160 --> 0:23:54.080
<v Speaker 6>if you think about the analog comparison, that's a person

0:23:54.160 --> 0:23:57.680
<v Speaker 6>walking behind you twenty four to seven, your smartphone knows

0:23:57.720 --> 0:23:59.840
<v Speaker 6>exactly where you're right at any given.

0:23:59.600 --> 0:24:02.080
<v Speaker 3>Point in the ultimate stalker exactly.

0:24:02.160 --> 0:24:04.040
<v Speaker 4>So have you changed your behavior based on your research?

0:24:04.320 --> 0:24:06.520
<v Speaker 6>It's a great I think actually, just observing my own

0:24:06.560 --> 0:24:09.119
<v Speaker 6>behavior has made me a lot more pessimistic about the

0:24:09.160 --> 0:24:11.400
<v Speaker 6>idea that we can just ask consumers to take care

0:24:11.480 --> 0:24:14.119
<v Speaker 6>of their own data, right, because I don't have twenty

0:24:14.119 --> 0:24:16.280
<v Speaker 6>four seven to read all of the terms and conditions.

0:24:16.280 --> 0:24:17.560
<v Speaker 5>I'd much rather spend a meal.

0:24:17.680 --> 0:24:21.440
<v Speaker 7>Oh, come on, piece the case, there's no way if

0:24:21.440 --> 0:24:23.720
<v Speaker 7>we want to exactly if we want to change something,

0:24:23.760 --> 0:24:26.040
<v Speaker 7>I think we just need systemic changes and that could

0:24:26.040 --> 0:24:28.200
<v Speaker 7>be regulation which changes the default.

0:24:28.280 --> 0:24:29.200
<v Speaker 3>How likely is that?

0:24:30.080 --> 0:24:31.400
<v Speaker 5>Well, you do see.

0:24:31.240 --> 0:24:33.440
<v Speaker 6>Regulation across the globe, right, so if you look to Europe,

0:24:33.480 --> 0:24:36.280
<v Speaker 6>if you look at California, but it's still focused on

0:24:36.320 --> 0:24:38.480
<v Speaker 6>this notion of like, well we just give control to people,

0:24:38.480 --> 0:24:40.119
<v Speaker 6>and I think that's a that's a tricky gamble.

0:24:40.280 --> 0:24:43.880
<v Speaker 3>Aren't you freaked out?

0:24:43.920 --> 0:24:44.320
<v Speaker 7>My kids?

0:24:44.440 --> 0:24:46.040
<v Speaker 4>And yeah, you know, because it's.

0:24:45.920 --> 0:24:48.159
<v Speaker 3>Only going to get worse, and schools like you have

0:24:48.240 --> 0:24:51.040
<v Speaker 3>to be on these social media platforms to also different

0:24:51.480 --> 0:24:54.919
<v Speaker 3>social media platforms. Sondra, thank you so much, Thank you

0:24:54.920 --> 0:24:57.760
<v Speaker 3>so much. Sondra Matts. Her book is mind Masters, The

0:24:57.800 --> 0:25:00.639
<v Speaker 3>Data Driven Science of Predicting and Changing Behavior.

0:25:01.080 --> 0:25:05.919
<v Speaker 2>This is the Bloomberg Business Week podcast, available on Apple, Spotify,

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