1 00:00:00,200 --> 00:00:03,200 Speaker 1: Ron and Nannian. There comes a point in an automobile 2 00:00:03,560 --> 00:00:06,760 Speaker 1: where it's diminishing return. But you really got to have 3 00:00:06,800 --> 00:00:09,720 Speaker 1: a conversation in your head. What is it costing you 4 00:00:09,800 --> 00:00:14,520 Speaker 1: to drive that car per mile? I gotta be lettle jacket. 5 00:00:16,000 --> 00:00:22,840 Speaker 1: I gotta broken down, calm if I can make it that, 6 00:00:25,600 --> 00:00:30,560 Speaker 1: I'm broken down the car doctor. Because here's a car 7 00:00:30,600 --> 00:00:33,479 Speaker 1: that was perfectly good, that was all paid for. I 8 00:00:33,479 --> 00:00:35,519 Speaker 1: don't want to spend any money on this car. He 9 00:00:35,600 --> 00:00:38,320 Speaker 1: went out and spent twenty six thousand dollars on a 10 00:00:38,440 --> 00:00:42,720 Speaker 1: three year old used car that in two years it's 11 00:00:42,720 --> 00:00:44,960 Speaker 1: gonna need the same thing. Let me tell you something 12 00:00:45,080 --> 00:00:49,760 Speaker 1: fast you can't see stupid. Welcome to the radio home 13 00:00:49,840 --> 00:00:54,080 Speaker 1: of Ron and Nan the Car Doctor. Since this is 14 00:00:54,080 --> 00:00:57,840 Speaker 1: where car owners the world overturned to for their definitive 15 00:00:57,840 --> 00:01:01,520 Speaker 1: opinion on automotive repair. If your mechanics giving you a 16 00:01:01,560 --> 00:01:04,679 Speaker 1: busy signal, pick up the phone and call in. The 17 00:01:04,720 --> 00:01:07,360 Speaker 1: garage doors are open, but I am here to take 18 00:01:07,400 --> 00:01:10,920 Speaker 1: your calls at eight five five five six, and now 19 00:01:11,560 --> 00:01:17,399 Speaker 1: he running. Hey, welcome, come on in running any in 20 00:01:17,400 --> 00:01:19,399 Speaker 1: the car Doctor, have a seat. Let's talk about cars 21 00:01:19,440 --> 00:01:21,880 Speaker 1: this hour. I am here at your service as always 22 00:01:21,880 --> 00:01:24,720 Speaker 1: at eight five five five zero nine nine zero zero 23 00:01:24,720 --> 00:01:26,800 Speaker 1: to talk to you about anything automotive, whatever you've got 24 00:01:26,840 --> 00:01:29,120 Speaker 1: going on. That's what the Car Doctor Radio show is 25 00:01:29,120 --> 00:01:31,240 Speaker 1: about and has been about these past twenty five years. 26 00:01:31,480 --> 00:01:33,400 Speaker 1: We are out on the internet, of course, Car Doctor 27 00:01:33,480 --> 00:01:36,240 Speaker 1: Show dot com. We're finding links there. You can find 28 00:01:36,280 --> 00:01:39,160 Speaker 1: links there to tune in dot com, I heeart dot com, 29 00:01:39,200 --> 00:01:42,240 Speaker 1: iTunes dot com, all different ways in places and shapes 30 00:01:42,280 --> 00:01:44,480 Speaker 1: to take the Car Doctor with you an MP three 31 00:01:44,520 --> 00:01:47,800 Speaker 1: format or subscribe and so on, and uh deal with that. 32 00:01:48,240 --> 00:01:50,680 Speaker 1: And also keep in mind we are also subscribed to 33 00:01:50,760 --> 00:01:53,320 Speaker 1: the Google I think it's Google Patch, Tom, look at 34 00:01:53,360 --> 00:01:55,720 Speaker 1: me as at Google Patch, the new Google subscription service, 35 00:01:56,240 --> 00:01:59,000 Speaker 1: uh Google Play. Uh, we're gonna be out there as 36 00:01:59,000 --> 00:02:00,520 Speaker 1: soon as Google comes out with that, So you can 37 00:02:00,560 --> 00:02:02,720 Speaker 1: subscribe to the Car Doctor out on Google as well. 38 00:02:03,040 --> 00:02:05,320 Speaker 1: And we're just trying to keep even with all the 39 00:02:05,320 --> 00:02:08,040 Speaker 1: different kinds of formats that are coming up as the 40 00:02:08,080 --> 00:02:10,919 Speaker 1: world continues to evolve, because much like automobiles, the age 41 00:02:10,960 --> 00:02:15,120 Speaker 1: of the media continues to change things and becomes game changers. 42 00:02:16,040 --> 00:02:19,720 Speaker 1: Received an email this week from a listener and as 43 00:02:19,720 --> 00:02:20,880 Speaker 1: a matter of fact, he has been a guest here 44 00:02:20,880 --> 00:02:24,080 Speaker 1: on the show, Steve from Cincinnati. Steve's and automotive instructor. 45 00:02:24,120 --> 00:02:27,040 Speaker 1: And uh, he's he's he's in my age group. I 46 00:02:27,080 --> 00:02:30,360 Speaker 1: consider him one of the silver hairs as as it is. 47 00:02:30,800 --> 00:02:32,919 Speaker 1: And I'm not sure where that silver hair came from, 48 00:02:32,960 --> 00:02:34,640 Speaker 1: but i can tell you after working on cars for 49 00:02:34,680 --> 00:02:36,639 Speaker 1: forty three years, I can understand it on a day 50 00:02:36,639 --> 00:02:40,960 Speaker 1: to day basis. Steve Wright, Hey, Ron, congrat you. Congrats 51 00:02:40,960 --> 00:02:43,040 Speaker 1: on twenty five years being on radio. We all appreciate 52 00:02:43,080 --> 00:02:44,920 Speaker 1: the sacrifices you and your team have made to do 53 00:02:44,960 --> 00:02:47,720 Speaker 1: this show every week. Thank you, Steve. I'm glad to 54 00:02:47,760 --> 00:02:49,480 Speaker 1: hear the things seem to be working out well for 55 00:02:49,760 --> 00:02:53,359 Speaker 1: Harry between him and his girlfriend. Harry is just such 56 00:02:53,400 --> 00:02:55,400 Speaker 1: a heart throb. It sounds like she has been a 57 00:02:55,440 --> 00:02:57,760 Speaker 1: positive influence for him. Hope it all works out for 58 00:02:57,800 --> 00:02:59,359 Speaker 1: the way you want in this new year. I'm sure 59 00:02:59,360 --> 00:03:02,240 Speaker 1: it will. Harry are on Its commented several times about 60 00:03:02,240 --> 00:03:05,519 Speaker 1: the need to have a good, repeatable diagnostic process to 61 00:03:05,600 --> 00:03:08,359 Speaker 1: use every time you're using diagnosing a problem. I thought 62 00:03:08,400 --> 00:03:10,480 Speaker 1: it might interesting for Ron to discuss the steps he takes. 63 00:03:10,520 --> 00:03:12,359 Speaker 1: What is his diagnostic process? I think it could be 64 00:03:12,400 --> 00:03:14,240 Speaker 1: a big help to his listeners. And I know I 65 00:03:14,240 --> 00:03:15,679 Speaker 1: have used one for years and it cuts down on 66 00:03:15,760 --> 00:03:20,880 Speaker 1: rogue diagnosis. Take care of Steve, great points Steve. My 67 00:03:21,000 --> 00:03:27,800 Speaker 1: diagnostic process as it were, as it is, it's a 68 00:03:27,840 --> 00:03:30,720 Speaker 1: combination of things. First and foremost, I always want to 69 00:03:30,840 --> 00:03:33,840 Speaker 1: verify what it is I'm chasing, and and part of 70 00:03:33,880 --> 00:03:37,040 Speaker 1: that becomes I want to make sure is the vehicle 71 00:03:37,640 --> 00:03:42,600 Speaker 1: able to respond to diagnosis. We had a let me 72 00:03:42,680 --> 00:03:48,160 Speaker 1: think back expedition this week, dropped off for a misfire 73 00:03:48,200 --> 00:03:51,120 Speaker 1: fault that no one in the area could diagnose and repair. 74 00:03:51,680 --> 00:03:54,280 Speaker 1: It was it was parts, it was this, it was that, 75 00:03:54,360 --> 00:03:56,000 Speaker 1: it was we can't work on it anymore. We're not 76 00:03:56,080 --> 00:03:58,280 Speaker 1: quite sure what to do. Take it somewhere else, and 77 00:03:58,280 --> 00:04:00,400 Speaker 1: then another up on my store steps. A matter of fact, 78 00:04:00,400 --> 00:04:03,360 Speaker 1: the results of that Tom has that posted out on Facebook. 79 00:04:03,840 --> 00:04:06,320 Speaker 1: The picture of my hand. Yeah, my hand got a 80 00:04:06,320 --> 00:04:09,880 Speaker 1: little mangled working on this expedition because the number four 81 00:04:09,920 --> 00:04:12,200 Speaker 1: plug all the way back on the passenger side is 82 00:04:12,600 --> 00:04:15,320 Speaker 1: so stuffed in there. This car had dual rear heat, 83 00:04:15,360 --> 00:04:18,560 Speaker 1: front heat, rear heat, and it's really a tight fit. 84 00:04:19,200 --> 00:04:21,160 Speaker 1: And being the mechanic, you know you gotta fix it. 85 00:04:21,240 --> 00:04:23,760 Speaker 1: You just you know, shoving a little deeper and just 86 00:04:23,800 --> 00:04:26,200 Speaker 1: make it work. And there was no real way around it, 87 00:04:26,279 --> 00:04:29,120 Speaker 1: and my hand, my left hand, took a beating and 88 00:04:29,160 --> 00:04:30,919 Speaker 1: it's we thought. Tom wanted me to put it up 89 00:04:30,920 --> 00:04:32,320 Speaker 1: on Facebook. He says, you know, why don't we take 90 00:04:32,320 --> 00:04:34,000 Speaker 1: a picture of that and show it this way people 91 00:04:34,040 --> 00:04:36,360 Speaker 1: realize you really do work on cars. Well, I can 92 00:04:36,360 --> 00:04:38,080 Speaker 1: tell you I really do work on cars. But okay, 93 00:04:38,120 --> 00:04:39,720 Speaker 1: whatever makes you happy. So that's out on the Car 94 00:04:39,800 --> 00:04:43,120 Speaker 1: Doctor Facebook page. So this expedition came in with a 95 00:04:43,120 --> 00:04:47,480 Speaker 1: misfire fall and I started to think about my diagnostic routine, 96 00:04:47,760 --> 00:04:49,520 Speaker 1: got in the truck to verify it, and lo and 97 00:04:49,560 --> 00:04:52,839 Speaker 1: behold the gas cages on a And I said, wow, 98 00:04:52,880 --> 00:04:55,880 Speaker 1: the gas gauge must be broken, because nobody would really 99 00:04:55,920 --> 00:04:57,919 Speaker 1: drop off a vehicle for a running problem with no 100 00:04:58,040 --> 00:05:00,520 Speaker 1: gas in it, right, I mean, how dumb can people be? 101 00:05:01,760 --> 00:05:03,200 Speaker 1: So I took it around the block and I went 102 00:05:03,200 --> 00:05:04,600 Speaker 1: for a little bit of a ride, and I verified 103 00:05:04,640 --> 00:05:06,440 Speaker 1: the misfire, and I brought it in and I did 104 00:05:06,440 --> 00:05:07,839 Speaker 1: my scope work and I did what I had to 105 00:05:07,880 --> 00:05:10,720 Speaker 1: do and diagnosed it and solved it. And I'm gonna 106 00:05:10,760 --> 00:05:15,760 Speaker 1: talk about that diagnosis in the second hour so long. 107 00:05:15,800 --> 00:05:17,520 Speaker 1: On the short of it is, you know, what's my 108 00:05:17,600 --> 00:05:20,640 Speaker 1: diagnostic routine, verify the problem. But the thing is, will 109 00:05:20,680 --> 00:05:24,400 Speaker 1: the vehicle respond? Is the vehicle capable of being diagnosed? 110 00:05:24,520 --> 00:05:26,800 Speaker 1: When I talked to the owner a short time later 111 00:05:26,839 --> 00:05:28,720 Speaker 1: about what I had found, I said, by the way, 112 00:05:28,720 --> 00:05:30,320 Speaker 1: I guess the gas cage is broken. He said, no, 113 00:05:30,400 --> 00:05:33,000 Speaker 1: it works. Why, I said, well the gas cages on 114 00:05:33,040 --> 00:05:34,960 Speaker 1: the end it says low fuel lights on. He goes, oh, yeah, 115 00:05:34,960 --> 00:05:36,320 Speaker 1: it's out of gas. You can stop and put gas 116 00:05:36,320 --> 00:05:38,719 Speaker 1: in it for me, right, Yeah, I can do that. 117 00:05:38,760 --> 00:05:40,240 Speaker 1: I can wash it too if you want. It's just 118 00:05:40,240 --> 00:05:45,360 Speaker 1: gonna cost you. And that's part of the process. Will 119 00:05:45,440 --> 00:05:48,880 Speaker 1: the vehicle respond? Is its stable? It's no different than 120 00:05:48,960 --> 00:05:52,160 Speaker 1: working on a human being. What is the physical condition 121 00:05:52,200 --> 00:05:55,360 Speaker 1: of the vehicle? I lifted the hood on this expedition, 122 00:05:55,760 --> 00:05:57,599 Speaker 1: and this isn't even the vehicle I wanted to talk 123 00:05:57,640 --> 00:06:00,360 Speaker 1: about in my diagnostic routine. I've got to come completely 124 00:06:00,400 --> 00:06:05,039 Speaker 1: different vehicle in mind. I looked at the hood on thispedition. 125 00:06:05,440 --> 00:06:08,120 Speaker 1: The battery looks like a sea of white foam, and 126 00:06:08,160 --> 00:06:11,080 Speaker 1: it's missing one of its battery caps. I'd like to 127 00:06:11,160 --> 00:06:14,240 Speaker 1: drive around in a vehicle with a misfire missing a 128 00:06:14,240 --> 00:06:16,560 Speaker 1: battery cap, you wonder what the potential if there is 129 00:06:16,560 --> 00:06:19,760 Speaker 1: a potential for explosion or at least damage to the battery. 130 00:06:20,080 --> 00:06:21,800 Speaker 1: But in any event, how do you drive around with 131 00:06:21,839 --> 00:06:26,120 Speaker 1: an open source of sulfuric acid under the hood, exposure 132 00:06:26,120 --> 00:06:30,560 Speaker 1: to wiring harness and nobody notices this. So part of 133 00:06:30,600 --> 00:06:33,240 Speaker 1: my diagnostic routine going back to that, is I do 134 00:06:33,279 --> 00:06:35,920 Speaker 1: a visual what kind of shapes this vehicle in because 135 00:06:35,960 --> 00:06:37,760 Speaker 1: that'll tell you a lot number one, It will tell 136 00:06:37,800 --> 00:06:39,560 Speaker 1: you what kind of a customer you're working for. It'll 137 00:06:39,560 --> 00:06:41,720 Speaker 1: tell you is that person interested in maintenance? Are they 138 00:06:41,720 --> 00:06:44,200 Speaker 1: taking care of the car? Or has this beast been 139 00:06:44,240 --> 00:06:47,400 Speaker 1: brought in wheezing and gasping its final breath to the 140 00:06:47,400 --> 00:06:49,320 Speaker 1: point that now that it won't run and really gives 141 00:06:49,320 --> 00:06:51,920 Speaker 1: them a problem, they'll finally spend a few bucks on it. 142 00:06:52,240 --> 00:06:55,479 Speaker 1: So physical condition by a visual inspection is the first 143 00:06:55,520 --> 00:06:59,440 Speaker 1: step of my diagnostic routine. Not that it changes anything, 144 00:06:59,480 --> 00:07:01,560 Speaker 1: but it tells me what I'm dealing with. Part of 145 00:07:01,600 --> 00:07:06,080 Speaker 1: the problem in diagnosing a vehicle for me, it gets 146 00:07:06,120 --> 00:07:09,359 Speaker 1: to be emotional. You know, if you let your emotions 147 00:07:09,400 --> 00:07:12,080 Speaker 1: get involved. This car is a piece of junk, this 148 00:07:12,160 --> 00:07:13,680 Speaker 1: car is a piece of junk. This car is a 149 00:07:13,720 --> 00:07:16,360 Speaker 1: piece of junk. And it's not like that that has 150 00:07:16,400 --> 00:07:18,120 Speaker 1: to go to the back of your mind. It has 151 00:07:18,200 --> 00:07:20,680 Speaker 1: to be what's the source of the problem. What steps 152 00:07:20,680 --> 00:07:23,600 Speaker 1: am I going to take to resolve it? I had 153 00:07:23,640 --> 00:07:26,440 Speaker 1: a two thousand one Chevy Lumina came in this week. 154 00:07:26,480 --> 00:07:30,480 Speaker 1: Regular customer Kenny, good guy. I like Ken. I've been 155 00:07:30,520 --> 00:07:32,320 Speaker 1: coming to us for many, many years. And he gets it. 156 00:07:32,320 --> 00:07:34,760 Speaker 1: He flat out gets it. He understands the value of maintenance. 157 00:07:34,800 --> 00:07:37,920 Speaker 1: He understands the importance in being able to and being 158 00:07:37,960 --> 00:07:40,320 Speaker 1: able to and allowing us to take care of the car. 159 00:07:40,880 --> 00:07:43,000 Speaker 1: And it's not that he spends money that makes him 160 00:07:43,000 --> 00:07:47,680 Speaker 1: a good guy. He understands the cause and effect. If 161 00:07:47,720 --> 00:07:51,280 Speaker 1: you do the car less, if you don't, the problems 162 00:07:51,320 --> 00:07:55,040 Speaker 1: become more expensive quicker. This two thousand one lumen has 163 00:07:55,040 --> 00:07:57,400 Speaker 1: got two hundred and seven thousand miles, almost two hundred 164 00:07:57,440 --> 00:07:59,880 Speaker 1: and eight thousand miles on it. And when finally we 165 00:08:00,160 --> 00:08:02,040 Speaker 1: its way into the door because it was had a 166 00:08:02,080 --> 00:08:06,200 Speaker 1: couple of check engine light faults. It had let's a one, two, three, four, five, six, 167 00:08:06,240 --> 00:08:10,480 Speaker 1: seven eight. It had a P zero three hundred, a 168 00:08:10,600 --> 00:08:12,760 Speaker 1: P zero four oh four e g R circuit, a 169 00:08:12,800 --> 00:08:14,840 Speaker 1: P zero four oh five e g R circuit. It 170 00:08:14,880 --> 00:08:17,760 Speaker 1: had a P zero four ten air pump P zero 171 00:08:17,840 --> 00:08:20,640 Speaker 1: four four two EVAP P zero four four six EVAP 172 00:08:21,040 --> 00:08:25,600 Speaker 1: P zero four sixty three P eighteen eleven transadaptive. I 173 00:08:25,720 --> 00:08:30,120 Speaker 1: fixed it. I fixed it by changing one part. And 174 00:08:30,200 --> 00:08:33,720 Speaker 1: for those of you that may not or may not understand, 175 00:08:33,800 --> 00:08:36,400 Speaker 1: may or may not understand that here's the deal, and 176 00:08:36,440 --> 00:08:39,080 Speaker 1: this is the diagnostic routine. You start to break it 177 00:08:39,120 --> 00:08:42,959 Speaker 1: down in some kind of logical manner. How surgical can 178 00:08:43,000 --> 00:08:46,679 Speaker 1: you be? Can you bring this to the point of 179 00:08:46,800 --> 00:08:51,760 Speaker 1: understanding what affected what? The P zero three hundred and 180 00:08:51,800 --> 00:08:54,400 Speaker 1: the e g R faults made perfect sense to me. 181 00:08:54,600 --> 00:08:56,559 Speaker 1: D g R valve. This is an electronic e g 182 00:08:56,720 --> 00:08:59,040 Speaker 1: R valve on this car. The electronic e g R 183 00:08:59,120 --> 00:09:02,880 Speaker 1: valve was sticking open it idle and also providing erratic 184 00:09:02,960 --> 00:09:07,480 Speaker 1: readings back to the PCM, causing a stumble and hesitation, 185 00:09:07,520 --> 00:09:11,559 Speaker 1: and it didn't run properly ergo misfire. Change the g 186 00:09:11,720 --> 00:09:15,959 Speaker 1: R valve diagnosed it properly, going through the routine, diagnosed 187 00:09:16,000 --> 00:09:20,440 Speaker 1: it functional test voltage verify bad. E g R changed 188 00:09:20,480 --> 00:09:23,120 Speaker 1: it while I was changing the e g R valve. 189 00:09:23,559 --> 00:09:26,640 Speaker 1: I was looking around as I always do, and I 190 00:09:26,720 --> 00:09:29,320 Speaker 1: noticed that the vacuum host for the air pump divert 191 00:09:29,400 --> 00:09:32,000 Speaker 1: valve had fallen off the rear divert valve at the 192 00:09:32,040 --> 00:09:35,960 Speaker 1: back of the engine. Fix to pzero four ten, the 193 00:09:36,000 --> 00:09:37,800 Speaker 1: four or four two and the four four six the 194 00:09:37,800 --> 00:09:40,320 Speaker 1: ev APP faults. I can't say that I fixed it, 195 00:09:40,360 --> 00:09:44,800 Speaker 1: but I did diagnose it. I smoke tested and using 196 00:09:44,840 --> 00:09:48,000 Speaker 1: a Tech two scan tool factory dealer level tool, I 197 00:09:48,080 --> 00:09:50,880 Speaker 1: cycled the purge in the EVAP vents solenoids and they 198 00:09:50,920 --> 00:09:55,200 Speaker 1: both worked system passed system held smoke. So where this 199 00:09:55,280 --> 00:09:58,640 Speaker 1: leak is is either operator induced meaning the guests caps 200 00:09:59,000 --> 00:10:02,840 Speaker 1: being put on properly each and every time, or the 201 00:10:02,920 --> 00:10:07,040 Speaker 1: event and or the purge valves are electronically sticking and 202 00:10:07,080 --> 00:10:09,800 Speaker 1: failing after sixteen years, two hundred and eight thousand miles 203 00:10:09,840 --> 00:10:12,160 Speaker 1: on the road. So in my mind what I said 204 00:10:12,200 --> 00:10:14,800 Speaker 1: to Kenway, I said, look, if this continues, what I 205 00:10:14,800 --> 00:10:17,880 Speaker 1: would do is, and he's done a gas cap number one, 206 00:10:17,920 --> 00:10:19,439 Speaker 1: make sure the gas caps on the next time you 207 00:10:19,480 --> 00:10:21,400 Speaker 1: see the light, make sure it's been put on properly. 208 00:10:22,040 --> 00:10:24,680 Speaker 1: But I'd consider replacing the vent and or the purge 209 00:10:24,679 --> 00:10:27,640 Speaker 1: is their common failures, and if they were original, you 210 00:10:27,679 --> 00:10:30,040 Speaker 1: owe the car at least a hundred dollars worth of parts. 211 00:10:30,160 --> 00:10:34,440 Speaker 1: Why not? And they're not very expensive. The four sixty 212 00:10:34,440 --> 00:10:36,480 Speaker 1: three is a fuel level center, which is the third 213 00:10:36,520 --> 00:10:38,800 Speaker 1: one in the vehicle. For some reason, this car has 214 00:10:38,840 --> 00:10:41,000 Speaker 1: an appetite for reading fuel level centers, and it makes 215 00:10:41,040 --> 00:10:44,480 Speaker 1: me think my argument about the quality of replacement parts 216 00:10:44,760 --> 00:10:48,040 Speaker 1: isn't the exact same as the quality of the original 217 00:10:48,080 --> 00:10:49,640 Speaker 1: part that was put into the car, even though it's 218 00:10:49,640 --> 00:10:52,679 Speaker 1: a GM fuel level center. Ninth two thousand one was 219 00:10:52,720 --> 00:10:55,600 Speaker 1: a few years ago, and I questioned whether we're getting 220 00:10:55,640 --> 00:10:58,640 Speaker 1: troop GM quality out of these pieces. And the eighteen 221 00:10:58,679 --> 00:11:01,680 Speaker 1: eleven is easy. It's a trans problem. It's internal in 222 00:11:01,679 --> 00:11:04,640 Speaker 1: the transit's reached the end of its adaptive limit, and 223 00:11:04,679 --> 00:11:07,520 Speaker 1: it's probably time for an overall. So out of the 224 00:11:07,679 --> 00:11:10,640 Speaker 1: six or eight codes that are here, one part one 225 00:11:10,720 --> 00:11:15,280 Speaker 1: diagnosis simple enough because I broke it down into bite 226 00:11:15,280 --> 00:11:17,600 Speaker 1: size pieces. I wasn't overwhelmed by the fact of, oh 227 00:11:17,640 --> 00:11:20,319 Speaker 1: my god, there's seven or eight codes here, six or 228 00:11:20,360 --> 00:11:22,080 Speaker 1: eight codes here. However you want to look at it, 229 00:11:22,679 --> 00:11:25,760 Speaker 1: and that's part of a good diagnosis, is I break 230 00:11:25,800 --> 00:11:28,440 Speaker 1: it down into pieces. I take a bite of the sandwich, 231 00:11:28,520 --> 00:11:32,240 Speaker 1: one step at a time, I start to test things. Now. 232 00:11:32,400 --> 00:11:34,160 Speaker 1: One of the things I do first as the visual 233 00:11:34,200 --> 00:11:37,000 Speaker 1: as I pointed out with the expedition, always look at 234 00:11:37,000 --> 00:11:39,280 Speaker 1: the battery, probably one of the first things I go to. 235 00:11:39,679 --> 00:11:42,760 Speaker 1: Always look at the battery. Always scan for codes, even 236 00:11:42,800 --> 00:11:44,960 Speaker 1: if the light's not on. I've got a great story 237 00:11:45,000 --> 00:11:47,360 Speaker 1: when I come back about this four tourists with a 238 00:11:47,400 --> 00:11:51,400 Speaker 1: heating problem, that scanning for codes helped save a lot 239 00:11:51,480 --> 00:11:53,440 Speaker 1: of grief in the long run because it had well, 240 00:11:53,559 --> 00:11:55,080 Speaker 1: we'll tell you that story when we come back. But 241 00:11:55,080 --> 00:11:56,800 Speaker 1: I guess the best way I can sum up a 242 00:11:56,880 --> 00:12:01,520 Speaker 1: diagnostic routine is step by step. It changes by vehicle, 243 00:12:02,000 --> 00:12:04,600 Speaker 1: but it still stays within a consistent range. And maybe 244 00:12:04,600 --> 00:12:07,080 Speaker 1: what I'll have to do is I'll do that. I'll 245 00:12:07,200 --> 00:12:11,360 Speaker 1: post a diagnostic routine out on Facebook for all to see. 246 00:12:11,800 --> 00:12:13,360 Speaker 1: And maybe that's how we can do this and you 247 00:12:13,360 --> 00:12:14,640 Speaker 1: can get more out of it, because I don't think 248 00:12:14,640 --> 00:12:16,920 Speaker 1: I can do it justice. In a twelve minute opening 249 00:12:16,960 --> 00:12:20,520 Speaker 1: monologue eight zero nine zero zero, I'm ron aading the 250 00:12:20,520 --> 00:12:22,440 Speaker 1: car doctor here to take your calls. We'll be back 251 00:12:22,520 --> 00:12:24,720 Speaker 1: right after this to open the garage. Doors, stay tuned, 252 00:12:48,800 --> 00:12:50,719 Speaker 1: welcome back and find it in the car. Doctor here 253 00:12:50,760 --> 00:12:53,520 Speaker 1: eight five five five zero nine zero zero is the 254 00:12:53,520 --> 00:12:56,200 Speaker 1: phone number. And before we dive into the tourus story, 255 00:12:56,200 --> 00:12:58,400 Speaker 1: I think we'll kick the garage doors open first. Uh. 256 00:12:58,880 --> 00:13:01,200 Speaker 1: Mr harry As, what do you have for me on 257 00:13:01,240 --> 00:13:04,360 Speaker 1: the phone? So you're looking very swelt again today? Down unter, 258 00:13:05,240 --> 00:13:07,760 Speaker 1: there you go, what's going on? Uh? Today? We have 259 00:13:08,160 --> 00:13:11,800 Speaker 1: Dave's in Watertown, Connecticut. He's got a two thousand eleven 260 00:13:11,880 --> 00:13:14,440 Speaker 1: Honda Chord. Now, for he was in England, you'd say 261 00:13:14,480 --> 00:13:16,320 Speaker 1: he has a bit of a sticky wicket, but in 262 00:13:16,320 --> 00:13:19,720 Speaker 1: the United States it's a Honda recall. Sticky pistons, sticky 263 00:13:19,720 --> 00:13:23,560 Speaker 1: piston rings, sticky piston rings rings. Okay, cool, thank you. 264 00:13:23,679 --> 00:13:25,760 Speaker 1: Let's say, hey, Dave, you they're running any in the car? Doctor? Right? 265 00:13:25,800 --> 00:13:29,240 Speaker 1: Your service? Sir? How can I help? Bamn Ron. It's 266 00:13:29,280 --> 00:13:31,679 Speaker 1: good to talk to you. Thank you, thanks for taking 267 00:13:31,679 --> 00:13:34,440 Speaker 1: my call. You're welcome. I bought this Honda back in 268 00:13:34,840 --> 00:13:38,559 Speaker 1: December two thousand fourteen. In this past August, I received 269 00:13:38,559 --> 00:13:42,000 Speaker 1: the letter from Honda that informed me on some two 270 00:13:42,040 --> 00:13:45,840 Speaker 1: thousand and eight and two thousand eleven court vehicles. The 271 00:13:45,840 --> 00:13:50,160 Speaker 1: piston rings maybe sticking. I recently have a die that 272 00:13:50,280 --> 00:13:54,640 Speaker 1: does the oil chains on the side deligiously with zero 273 00:13:54,760 --> 00:13:58,600 Speaker 1: pointing w synthetic every five thousand miles. He said, I 274 00:13:58,679 --> 00:14:01,000 Speaker 1: was a third of a court down by showing the 275 00:14:01,080 --> 00:14:03,880 Speaker 1: letter study moderate. But I really want to know how 276 00:14:04,040 --> 00:14:06,920 Speaker 1: how do you know when you have high oil consumption? 277 00:14:07,640 --> 00:14:11,320 Speaker 1: And furthermore, in the case of getting it repaired, it 278 00:14:11,480 --> 00:14:14,360 Speaker 1: sounds to me like I have to put the money 279 00:14:14,440 --> 00:14:18,200 Speaker 1: out and then apply for a reimbursement. Is that standard 280 00:14:18,320 --> 00:14:23,240 Speaker 1: um standard procedure for or warranty recalls? No? What? What? 281 00:14:23,360 --> 00:14:26,360 Speaker 1: And I can't say standard procedure for warranty recalls because 282 00:14:26,800 --> 00:14:28,920 Speaker 1: who knows what tomorrow is gonna bring. But I can 283 00:14:28,920 --> 00:14:32,760 Speaker 1: tell you for this particular problem on this point what 284 00:14:32,920 --> 00:14:35,520 Speaker 1: Honda is doing. First things First, they're doing an oil 285 00:14:35,560 --> 00:14:38,680 Speaker 1: consumption test. So the oil chains needs to be done 286 00:14:38,680 --> 00:14:42,480 Speaker 1: at the dealer, all right, they need to And there 287 00:14:42,520 --> 00:14:44,480 Speaker 1: is my understanding of what I've seen people go through 288 00:14:44,520 --> 00:14:46,800 Speaker 1: from the shop. It needs to be done at the dealer. 289 00:14:47,040 --> 00:14:50,280 Speaker 1: The dip stick is either sealed or verified as far 290 00:14:50,320 --> 00:14:52,040 Speaker 1: as how much oil is on it, and the car 291 00:14:52,120 --> 00:14:54,520 Speaker 1: is brought back in a thousand miles and the dip 292 00:14:54,560 --> 00:14:57,680 Speaker 1: stick is marked. Where's the oil level? Um, they have 293 00:14:57,760 --> 00:15:00,680 Speaker 1: the determination of what they're considering to be high oil consumption. 294 00:15:00,760 --> 00:15:04,280 Speaker 1: My understanding is it's somewhere between five hundred seven hundred 295 00:15:04,320 --> 00:15:08,240 Speaker 1: fifty miles a court in terms of how fast you'll 296 00:15:08,280 --> 00:15:13,480 Speaker 1: go through it. But the issue to high well, one 297 00:15:13,560 --> 00:15:18,200 Speaker 1: third in in what kind of a time frame? Now, 298 00:15:18,280 --> 00:15:21,160 Speaker 1: one third isn't a lot at all? One third one 299 00:15:21,200 --> 00:15:24,520 Speaker 1: third is is not anything of consequence? Are you having 300 00:15:24,520 --> 00:15:27,560 Speaker 1: any of the problems with it? Dave? Oh, no, no, 301 00:15:27,680 --> 00:15:31,480 Speaker 1: I love the vehicle. I mean it would probably help 302 00:15:31,520 --> 00:15:33,880 Speaker 1: you to get yourself get your hands on a copy 303 00:15:33,880 --> 00:15:36,240 Speaker 1: of Honda's bullet and it's twelve dish O eighty seven. 304 00:15:36,240 --> 00:15:39,680 Speaker 1: It came out June off, and it covers two thousand 305 00:15:39,720 --> 00:15:42,440 Speaker 1: and eight through eleven accords, and it talks about a 306 00:15:42,480 --> 00:15:47,080 Speaker 1: warrantee extension because of sticking rings resulting in high oil consumption. 307 00:15:47,760 --> 00:15:51,840 Speaker 1: And it will it will explain exactly based on vince 308 00:15:51,920 --> 00:15:56,080 Speaker 1: status whether or not you're you're you're covered. But this 309 00:15:56,160 --> 00:16:00,800 Speaker 1: is referring to so then you've got it. Yeah, as 310 00:16:00,840 --> 00:16:02,760 Speaker 1: long as you've got a copy of that then and 311 00:16:02,920 --> 00:16:05,880 Speaker 1: and be be mindful if they've sent you a copy, 312 00:16:06,000 --> 00:16:09,000 Speaker 1: then they consider you in that mix and that you're 313 00:16:09,080 --> 00:16:12,640 Speaker 1: part of that, so you know, it's something I would 314 00:16:12,640 --> 00:16:16,200 Speaker 1: be aware of. I probably wouldn't take it into I 315 00:16:16,240 --> 00:16:18,520 Speaker 1: probably wouldn't take it into Honda yet, but I would 316 00:16:18,560 --> 00:16:21,720 Speaker 1: be keeping an eye on oil consumption, and I would 317 00:16:21,760 --> 00:16:23,640 Speaker 1: be very careful once you get towards the end of 318 00:16:23,680 --> 00:16:27,200 Speaker 1: the life of that warranty. I would yeah, maybe ten 319 00:16:27,240 --> 00:16:30,560 Speaker 1: thousand miles early. I would take it in and make 320 00:16:30,600 --> 00:16:32,200 Speaker 1: sure that you know you're not having any kind of 321 00:16:32,200 --> 00:16:34,600 Speaker 1: a consumption issue that's going to come up after the 322 00:16:34,680 --> 00:16:38,840 Speaker 1: vehicles out a warranty. Okay, as long as you mentioned that, 323 00:16:38,920 --> 00:16:41,520 Speaker 1: because they do have two conditions on the warranty, it's 324 00:16:41,520 --> 00:16:47,040 Speaker 1: been eight years from original base of purchase for now, 325 00:16:47,280 --> 00:16:50,440 Speaker 1: is that eight years from my purpose or from the 326 00:16:50,480 --> 00:16:54,080 Speaker 1: manufacturers telling that fair question? I believe it's from the 327 00:16:54,120 --> 00:16:59,920 Speaker 1: manufacturer selling it, right, I would I would assume that 328 00:17:00,000 --> 00:17:02,280 Speaker 1: because that's the worst. The other thing I would suggest 329 00:17:02,400 --> 00:17:05,520 Speaker 1: is make sure as you're getting your oil change is done. 330 00:17:06,320 --> 00:17:09,080 Speaker 1: And here's where the customer pays the penalty for not 331 00:17:09,200 --> 00:17:12,560 Speaker 1: choosing the dealer to repair the vehicle or to maintain 332 00:17:12,600 --> 00:17:14,800 Speaker 1: the vehicle. And I don't think this is right. I 333 00:17:14,840 --> 00:17:16,760 Speaker 1: think I think we still have to have freedom of 334 00:17:16,840 --> 00:17:19,960 Speaker 1: choice in this country. You know, make sure you maintain 335 00:17:20,160 --> 00:17:24,639 Speaker 1: and keep your records clear on when the oil changes 336 00:17:24,680 --> 00:17:27,119 Speaker 1: were done, what type of oil was used, And I 337 00:17:27,119 --> 00:17:30,000 Speaker 1: would even go so far as to maybe put down 338 00:17:30,000 --> 00:17:32,440 Speaker 1: a name brand of oil filter, just so you can 339 00:17:32,440 --> 00:17:34,640 Speaker 1: prove the point that you're not doing quote unquote cheap 340 00:17:34,640 --> 00:17:37,240 Speaker 1: oil changes and they can turn around and say, hey, 341 00:17:37,280 --> 00:17:41,280 Speaker 1: that's what caused the problem. Wow, that's uh, that's funny 342 00:17:41,280 --> 00:17:44,800 Speaker 1: you mentioned that because I got a excellent mechanic and uh, 343 00:17:44,920 --> 00:17:47,159 Speaker 1: I'm just giving like twenty dollars on the side to 344 00:17:47,240 --> 00:17:49,080 Speaker 1: change the oil. And it's like, yeah, I'll changer for 345 00:17:49,240 --> 00:17:53,359 Speaker 1: you know, maybe a handwritten from him would help do huh, Well, 346 00:17:53,400 --> 00:17:55,840 Speaker 1: maybe an official invoice from him would help. And if 347 00:17:55,840 --> 00:17:57,720 Speaker 1: he's doing it for twenty dollars day, I've got to 348 00:17:57,720 --> 00:17:59,440 Speaker 1: tell you, I would question what kind of oil and 349 00:17:59,480 --> 00:18:02,600 Speaker 1: what kind of feel through he's using, because no, no no, no, no, 350 00:18:02,640 --> 00:18:11,080 Speaker 1: I provide the oilmended from the Yeah. Well then you know, listen, 351 00:18:11,119 --> 00:18:13,720 Speaker 1: you can change your own oil. There's no law in 352 00:18:13,720 --> 00:18:15,720 Speaker 1: this country that says you can't change your own oil 353 00:18:15,760 --> 00:18:17,879 Speaker 1: and be penalized for it. So as long as you 354 00:18:17,960 --> 00:18:19,679 Speaker 1: keep the receipt for the oil and the filter that 355 00:18:19,720 --> 00:18:23,320 Speaker 1: you're buying, I I would think you're okay. But again, 356 00:18:23,359 --> 00:18:26,840 Speaker 1: that's a conversation with Honda. Let me say it like this. 357 00:18:27,080 --> 00:18:30,320 Speaker 1: Out of all the car companies, Honda's in my top 358 00:18:30,359 --> 00:18:32,239 Speaker 1: five of cars that I like that I think make 359 00:18:32,280 --> 00:18:34,600 Speaker 1: a good car. But out of all the car companies, 360 00:18:34,680 --> 00:18:36,680 Speaker 1: I think Honda's got the biggest ego and the worst 361 00:18:36,680 --> 00:18:39,640 Speaker 1: attitude when it comes to customer service because they still 362 00:18:39,640 --> 00:18:43,440 Speaker 1: maintain that where Honda and we don't make a mistake, uh, 363 00:18:43,560 --> 00:18:47,159 Speaker 1: you know, difference, and I disagree with that. So just 364 00:18:47,240 --> 00:18:49,560 Speaker 1: be careful when you're dealing and talking to Honda. I'm 365 00:18:49,680 --> 00:18:51,560 Speaker 1: on any in the Car Doctor, we are back right 366 00:18:51,600 --> 00:19:11,119 Speaker 1: after this welcome back. Why don't then of the Car 367 00:19:11,160 --> 00:19:14,720 Speaker 1: Doctor Zo nine zero zero. That is the Car Doctor 368 00:19:15,400 --> 00:19:18,880 Speaker 1: seven number. That system has that that phone number has 369 00:19:18,960 --> 00:19:21,159 Speaker 1: a system attached to it, a messaging system that if 370 00:19:21,160 --> 00:19:23,880 Speaker 1: you call leave a message fast, Harry or executive producer 371 00:19:23,880 --> 00:19:25,879 Speaker 1: will call you back and put you in queue for 372 00:19:25,920 --> 00:19:27,960 Speaker 1: the next live broadcast of this radio show, which is 373 00:19:27,960 --> 00:19:31,280 Speaker 1: Saturday afternoons two to four pm Eastern time. I should 374 00:19:31,280 --> 00:19:32,880 Speaker 1: just I just want to make one more comment about 375 00:19:32,880 --> 00:19:34,840 Speaker 1: the diagnostic routine we were talking about at the top 376 00:19:34,840 --> 00:19:37,800 Speaker 1: of the hour, and I think it's important to note 377 00:19:37,840 --> 00:19:41,920 Speaker 1: that part of it also is naturally cover the basics. Yes, 378 00:19:42,040 --> 00:19:44,600 Speaker 1: will I check fuel pressure if it's easy enough, and 379 00:19:44,640 --> 00:19:46,680 Speaker 1: I think that's the direction we're going. If it's a 380 00:19:46,720 --> 00:19:49,360 Speaker 1: two hour process, some cars are just nightmares to check 381 00:19:49,400 --> 00:19:52,359 Speaker 1: fuel pressure on. Will I spend the time? Not at first? 382 00:19:52,800 --> 00:19:56,119 Speaker 1: You know, first impressions count with me, and the most 383 00:19:56,160 --> 00:19:59,840 Speaker 1: important things I do are drive the vehicle, verify the complaint, 384 00:20:00,040 --> 00:20:01,919 Speaker 1: what kind of shapes the vehicle in, what does the 385 00:20:01,920 --> 00:20:04,280 Speaker 1: battery look like, what do the battery cables look like? 386 00:20:04,680 --> 00:20:07,240 Speaker 1: And what does a scan tool tell me? As far 387 00:20:07,280 --> 00:20:09,520 Speaker 1: as what I might be dealing with. And that's probably 388 00:20:09,560 --> 00:20:12,520 Speaker 1: my first steps, the first places I start, And one 389 00:20:12,520 --> 00:20:14,359 Speaker 1: of the things whenever I'm working on the vehicle, I 390 00:20:14,400 --> 00:20:17,240 Speaker 1: always keep my eyes open because I'm looking for that 391 00:20:17,320 --> 00:20:20,200 Speaker 1: secondary problem that may or may not be there and 392 00:20:20,440 --> 00:20:22,320 Speaker 1: I haven't found it yet because I'm still working on 393 00:20:22,359 --> 00:20:25,320 Speaker 1: the first one. So just part of my diagnostic routine, 394 00:20:25,400 --> 00:20:27,080 Speaker 1: let's get over and apply that. Let's see what's going 395 00:20:27,119 --> 00:20:29,439 Speaker 1: online to Let's talk to Dick from Whiting, New Jersey, 396 00:20:29,600 --> 00:20:31,600 Speaker 1: two thousand five Hunday, Hey, Dick, how are you? How 397 00:20:31,640 --> 00:20:35,439 Speaker 1: can I help? Thanks? Thanks to taking my call. You're welcome, sir. Uh. 398 00:20:36,280 --> 00:20:40,360 Speaker 1: Uh do you want me to tell you? Okay, I'm 399 00:20:40,480 --> 00:20:43,000 Speaker 1: used to driving my Toyota and I just be tired. 400 00:20:43,640 --> 00:20:46,960 Speaker 1: And I had two seventeen thousand miles on the Toyota 401 00:20:47,080 --> 00:20:50,119 Speaker 1: matrix and I've noticed every time I changed my oil 402 00:20:50,280 --> 00:20:53,640 Speaker 1: with that car every five thousand miles because I put 403 00:20:53,640 --> 00:20:56,360 Speaker 1: on that many months much more. Uh, the oil always 404 00:20:56,359 --> 00:20:59,800 Speaker 1: look fairly clean. Now on this Honday that my wife 405 00:21:00,080 --> 00:21:04,119 Speaker 1: been using, it's a two thousand and five and a 406 00:21:04,240 --> 00:21:09,840 Speaker 1: Twusan gott miles on it. The last problem I had 407 00:21:09,920 --> 00:21:12,840 Speaker 1: is they over filled it by like almost an inch. 408 00:21:13,240 --> 00:21:15,800 Speaker 1: I made them remove the oil and they did that 409 00:21:16,240 --> 00:21:18,639 Speaker 1: and they apologize and I have it on record. But 410 00:21:18,720 --> 00:21:24,280 Speaker 1: I noticed the last oil changed, this last one. When 411 00:21:24,320 --> 00:21:27,800 Speaker 1: I checked the oil, the oil was very dark and 412 00:21:27,840 --> 00:21:30,920 Speaker 1: it also had an odor of gasoline on it. They 413 00:21:30,960 --> 00:21:34,960 Speaker 1: told me that's normal. And that's why I'm calling you. Well, 414 00:21:35,160 --> 00:21:37,399 Speaker 1: when you're saying the oil was dark, the oil was 415 00:21:37,480 --> 00:21:41,280 Speaker 1: dark right after the change. No, it was dark. Uh, 416 00:21:42,400 --> 00:21:46,520 Speaker 1: I would say no. Five months later, all right, So 417 00:21:46,600 --> 00:21:48,640 Speaker 1: it sounds like five months later the oil was due 418 00:21:48,640 --> 00:21:51,360 Speaker 1: to be changed and it had a smell of gasoline. 419 00:21:51,640 --> 00:21:56,080 Speaker 1: I'd be curious if you could light the end of 420 00:21:56,119 --> 00:21:58,639 Speaker 1: the dipstick with us with a with a match or 421 00:21:58,640 --> 00:22:03,200 Speaker 1: a cigarette lighter, if would catch, if it would burn? Oh, 422 00:22:03,400 --> 00:22:05,920 Speaker 1: if it's really that much gas. Is the oil level 423 00:22:05,960 --> 00:22:09,359 Speaker 1: over full? The next thing I forgot to tell you. 424 00:22:09,560 --> 00:22:14,400 Speaker 1: It wasn't over the over the if it's not over 425 00:22:14,400 --> 00:22:16,679 Speaker 1: the low mark or over the full work? Yeah, the 426 00:22:16,680 --> 00:22:19,000 Speaker 1: full mark? Um, I would have to say, dick that 427 00:22:19,040 --> 00:22:21,040 Speaker 1: if it's if you can't light the end of the 428 00:22:21,040 --> 00:22:24,320 Speaker 1: dipstick with a match and there's no check engine light 429 00:22:24,359 --> 00:22:26,240 Speaker 1: on and fuel here's a case where I would check 430 00:22:26,240 --> 00:22:30,520 Speaker 1: fuel pressure. Is fuel pressure normal and fuel trims look good? 431 00:22:30,960 --> 00:22:33,879 Speaker 1: I would think what you're smelling is normal condition for 432 00:22:33,920 --> 00:22:39,320 Speaker 1: the vehicle. If if the engine has fuel in the 433 00:22:39,400 --> 00:22:44,199 Speaker 1: crank case, especially on a modern computerized engine like today, 434 00:22:44,480 --> 00:22:47,600 Speaker 1: you're going to see some drastic changes in the way 435 00:22:47,600 --> 00:22:51,680 Speaker 1: the vehicle operates. Fuel trimo to censor air fuel sensor response. 436 00:22:52,080 --> 00:22:56,040 Speaker 1: It's going it's going to be noticeable. But the simplest 437 00:22:56,080 --> 00:22:57,520 Speaker 1: thing we used to do in the shot back in 438 00:22:57,560 --> 00:22:59,159 Speaker 1: the day when we have problems like this, and you 439 00:22:59,160 --> 00:23:01,520 Speaker 1: don't see a lot of cases of fuel in the 440 00:23:01,560 --> 00:23:04,280 Speaker 1: crank case anymore. And that's a testimony to how good 441 00:23:04,280 --> 00:23:06,720 Speaker 1: cars and vehicles in general have gotten. It is just 442 00:23:06,840 --> 00:23:10,000 Speaker 1: like the end of it doesn't catch fire. Interesting, Okay, Yeah, 443 00:23:11,960 --> 00:23:16,480 Speaker 1: One quick question which didn't pertain to this, is the 444 00:23:16,560 --> 00:23:18,400 Speaker 1: last time I went, which was like a week ago, 445 00:23:18,440 --> 00:23:21,560 Speaker 1: to get the oil change again, and my wife only 446 00:23:21,560 --> 00:23:25,359 Speaker 1: puts on like two thousand miles in five months, six 447 00:23:25,400 --> 00:23:29,280 Speaker 1: months actually five months. But they tell me, you know, 448 00:23:29,320 --> 00:23:33,479 Speaker 1: you've got the costs in two thousand and five and 449 00:23:33,560 --> 00:23:38,560 Speaker 1: you've never changed the plugs or the wires. I said, well, 450 00:23:39,920 --> 00:23:42,920 Speaker 1: from my experience, the costs starts right up. I keep 451 00:23:42,920 --> 00:23:45,639 Speaker 1: it in everything that I've ever needed. What you guys 452 00:23:45,640 --> 00:23:47,920 Speaker 1: told me to do, what I did, And I said, 453 00:23:47,920 --> 00:23:51,399 Speaker 1: the costs starts right up. It doesn't hesitate, it has power. 454 00:23:53,040 --> 00:23:55,399 Speaker 1: Why would I want to change the plugs when it 455 00:23:55,640 --> 00:23:58,119 Speaker 1: calls to like sixty five thousand miles? Anyway? Let me 456 00:23:58,200 --> 00:23:59,720 Speaker 1: let me ask you some Let me ask you something 457 00:23:59,760 --> 00:24:02,719 Speaker 1: that do you do? Do you do everything today as 458 00:24:02,760 --> 00:24:07,280 Speaker 1: good as you did ten years ago? Not? Right? You've 459 00:24:07,320 --> 00:24:10,120 Speaker 1: aged a little bit, right and even though it isn't 460 00:24:10,160 --> 00:24:13,440 Speaker 1: time to sort of replace your parts. Um you're tired, 461 00:24:13,760 --> 00:24:18,000 Speaker 1: you're feeling the strain of ten years cars the same way. Now, 462 00:24:18,040 --> 00:24:20,920 Speaker 1: the bigger issue is those spark plugs. While there are 463 00:24:20,960 --> 00:24:23,199 Speaker 1: two thirds worn, if we want to follow that sixty 464 00:24:23,240 --> 00:24:26,560 Speaker 1: sixty five thousand miles time spends cards got forty tho 465 00:24:26,840 --> 00:24:29,880 Speaker 1: miles on it. The bigger issue is will those plugs 466 00:24:29,920 --> 00:24:33,760 Speaker 1: come out of the head, because over time those steel 467 00:24:33,840 --> 00:24:37,159 Speaker 1: plugs will bond to the aluminum head and create an 468 00:24:37,200 --> 00:24:42,320 Speaker 1: issue on removal. So waiting until the very last minute 469 00:24:42,320 --> 00:24:45,400 Speaker 1: trying to squeeze that last nickel out of it doesn't 470 00:24:45,440 --> 00:24:48,800 Speaker 1: pay what I would recommend I and I do this. 471 00:24:49,000 --> 00:24:50,840 Speaker 1: We say this at the shop all the time. If 472 00:24:50,840 --> 00:24:54,879 Speaker 1: a manufacturer calls for we'll make it easy. A hundred 473 00:24:54,880 --> 00:24:58,920 Speaker 1: thousand miles spark plug replacement. Could consider doing them seventy 474 00:24:58,960 --> 00:25:02,000 Speaker 1: five and eighty. You know, consider doing a two thirds 475 00:25:02,040 --> 00:25:04,680 Speaker 1: of the way, especially if they're tough to get at, 476 00:25:04,960 --> 00:25:08,000 Speaker 1: Especially if it's an issue where if a plug breaks 477 00:25:08,040 --> 00:25:10,399 Speaker 1: off in the head, how difficult is it gonna be 478 00:25:10,440 --> 00:25:16,639 Speaker 1: to repair or replace this? I put plugs in it, 479 00:25:18,440 --> 00:25:20,960 Speaker 1: I wouldn't I wouldn't hesitate I would replace the plugs. 480 00:25:21,800 --> 00:25:25,040 Speaker 1: I would also consider replacing the wires. And when you 481 00:25:25,160 --> 00:25:27,840 Speaker 1: replace the plugs, and here's the nice part. When that 482 00:25:27,920 --> 00:25:31,720 Speaker 1: car was made back in two thousand five, spark plug 483 00:25:31,800 --> 00:25:36,480 Speaker 1: technology was here on the evolution chart. Spark plug technology 484 00:25:36,520 --> 00:25:41,480 Speaker 1: today is miles ahead. They've come out with some spark 485 00:25:41,520 --> 00:25:44,879 Speaker 1: plugs today. For example, a ridium t t S from 486 00:25:44,960 --> 00:25:48,600 Speaker 1: dens So absolutely the best plug in the marketplace today 487 00:25:48,600 --> 00:25:51,440 Speaker 1: for its technology, what it's brought in terms of using 488 00:25:51,440 --> 00:25:53,960 Speaker 1: a ridium and the way they manufacture them and the 489 00:25:53,960 --> 00:25:55,960 Speaker 1: way they give them life and the best part are 490 00:25:56,000 --> 00:25:58,439 Speaker 1: One of the small points about the dense or ridium 491 00:25:58,440 --> 00:26:00,320 Speaker 1: t t s is the fact that there is a 492 00:26:00,359 --> 00:26:03,440 Speaker 1: self lubricant on the threads. There's no need to worry 493 00:26:03,440 --> 00:26:07,280 Speaker 1: about any any type of uh antecs or any other compound, 494 00:26:07,640 --> 00:26:10,240 Speaker 1: and it will help in the plugs removal. Hey, listen, 495 00:26:10,320 --> 00:26:12,479 Speaker 1: you should be here a hundred thousand miles from now 496 00:26:12,480 --> 00:26:13,959 Speaker 1: to the point where you have to replace them if 497 00:26:13,960 --> 00:26:16,640 Speaker 1: you follow what I'm saying, so you can read more 498 00:26:16,680 --> 00:26:19,440 Speaker 1: about den So's out at dens O t T dot com. 499 00:26:19,480 --> 00:26:22,480 Speaker 1: If you've got internet access and consider you know you're 500 00:26:22,520 --> 00:26:25,720 Speaker 1: buying technology today and the fact that you can change 501 00:26:25,720 --> 00:26:28,280 Speaker 1: the plugs. Now change them. It's it's a it's a 502 00:26:28,359 --> 00:26:31,480 Speaker 1: cheap insurance policy against the bigger problem in the future. 503 00:26:32,400 --> 00:26:35,919 Speaker 1: All right, sir, thank you. You're very welcome. Sir. You 504 00:26:36,000 --> 00:26:40,200 Speaker 1: take good care of the card O zero zero. We're 505 00:26:40,200 --> 00:27:11,920 Speaker 1: back right after this m dot cam. Hey, welcome back. 506 00:27:11,920 --> 00:27:14,480 Speaker 1: We're on Nanning in the Car Doctor here eight zero 507 00:27:14,600 --> 00:27:18,560 Speaker 1: nine nine zero zero seven Car Doctor. Message UH services 508 00:27:18,600 --> 00:27:21,720 Speaker 1: there if you call during UH non show hours we're 509 00:27:21,760 --> 00:27:24,320 Speaker 1: live Saturday afternoons to to four pm Eastern time. Call 510 00:27:24,600 --> 00:27:28,560 Speaker 1: eight zero and we're not on the year. There is 511 00:27:28,600 --> 00:27:30,359 Speaker 1: a message service attached to that. You can leave a 512 00:27:30,400 --> 00:27:33,159 Speaker 1: message in fast. Harry, our executive producer, will call you 513 00:27:33,200 --> 00:27:35,359 Speaker 1: back and get you in que For the following weeks 514 00:27:35,400 --> 00:27:37,159 Speaker 1: we can talk to you. And keep in mind that 515 00:27:37,480 --> 00:27:39,560 Speaker 1: if you're looking to follow us, we're out on Facebook 516 00:27:39,920 --> 00:27:42,639 Speaker 1: and we are looking for questions out on Facebook. We're 517 00:27:42,680 --> 00:27:45,480 Speaker 1: gonna start to open that up and bring that into 518 00:27:45,520 --> 00:27:47,639 Speaker 1: the other side of the show. We're trying to connect 519 00:27:47,640 --> 00:27:50,119 Speaker 1: with you on the media side as well going forward 520 00:27:50,160 --> 00:27:52,240 Speaker 1: this year. So if you've got a question, get it 521 00:27:52,320 --> 00:27:54,000 Speaker 1: up on the Ron Andining in the Car Doctor Facebook 522 00:27:54,040 --> 00:27:56,399 Speaker 1: page and we'll take it from there. Quick piece of email. 523 00:27:56,680 --> 00:27:59,600 Speaker 1: This comes to us from Dave and Lubbock, Texas. Ron. 524 00:27:59,680 --> 00:28:03,000 Speaker 1: I'm comparing the following automobiles two thousand five through two 525 00:28:03,080 --> 00:28:07,440 Speaker 1: thousand nine, Nissan Ultimate, Kia Optima, Hyunde, Sonata, Volkswagen Pasadoor, 526 00:28:07,520 --> 00:28:11,479 Speaker 1: Volvo S sixty on a list with comparable mileage one 527 00:28:11,520 --> 00:28:14,480 Speaker 1: hundred thousand ish and features, which would be the better 528 00:28:14,560 --> 00:28:17,919 Speaker 1: by safest choice? David, he's a he's in the army reserves. 529 00:28:17,960 --> 00:28:21,159 Speaker 1: Chaplain um. I'd say, God bless you, father, but I 530 00:28:21,160 --> 00:28:24,880 Speaker 1: think he already has um. Let's see two thousand five 531 00:28:24,920 --> 00:28:27,880 Speaker 1: through nine Nissan Ultimate, Kia Optima, the KEYA optimas out 532 00:28:27,880 --> 00:28:31,520 Speaker 1: it's too old to meet. Kia's are good five six 533 00:28:31,600 --> 00:28:33,959 Speaker 1: year cars, and you're already on the outer fringe of that, 534 00:28:34,520 --> 00:28:37,119 Speaker 1: the Volkswagen Pacade. But I really have to answer the 535 00:28:37,200 --> 00:28:39,480 Speaker 1: question about the better buy of the reliability of the 536 00:28:39,560 --> 00:28:42,360 Speaker 1: Volkswagen Pasade. I think the Volkswagen when it was new 537 00:28:42,560 --> 00:28:44,000 Speaker 1: was a good car, and I think when it was 538 00:28:44,520 --> 00:28:46,200 Speaker 1: less than five years old it was a good car. 539 00:28:46,320 --> 00:28:48,320 Speaker 1: But I think by now the electronics and the parts 540 00:28:48,320 --> 00:28:50,680 Speaker 1: are falling off it so fast that not that's not 541 00:28:50,720 --> 00:28:54,480 Speaker 1: such a good car. Volvo S sixty absolutely not um 542 00:28:54,640 --> 00:28:57,600 Speaker 1: Volvo's have and you know you can see it in 543 00:28:57,640 --> 00:29:01,120 Speaker 1: their sales numbers. I looked at this a short time ago, 544 00:29:01,200 --> 00:29:04,400 Speaker 1: six seven months ago, that Volvo now sold less than 545 00:29:04,440 --> 00:29:07,160 Speaker 1: a half a million cars in the US from from 546 00:29:07,160 --> 00:29:09,440 Speaker 1: a time period where they used to sell like a 547 00:29:09,480 --> 00:29:12,120 Speaker 1: million and a half two million, just I think it 548 00:29:12,160 --> 00:29:14,920 Speaker 1: was six years ago. So Volvo was definitely on the 549 00:29:14,960 --> 00:29:19,120 Speaker 1: downhill slide. So Volkswagons out, Volkswagons out, keyas out, Nissan 550 00:29:19,240 --> 00:29:23,320 Speaker 1: Ultima or the Hundai Sonata UM. I gotta tell you it, 551 00:29:23,960 --> 00:29:26,640 Speaker 1: believe it or not. My choice here is probably the Hundai. 552 00:29:27,040 --> 00:29:32,520 Speaker 1: And again depending upon condition and maintenance and what's been 553 00:29:32,600 --> 00:29:36,320 Speaker 1: done to it. That's always very important, you know. And 554 00:29:36,360 --> 00:29:38,280 Speaker 1: I will say this, let me just back up a second, 555 00:29:38,880 --> 00:29:42,320 Speaker 1: the safest, the safest vehicle here is probably hands down 556 00:29:42,320 --> 00:29:44,960 Speaker 1: still the Volvo. Volvo does make a very safe car. 557 00:29:45,320 --> 00:29:47,760 Speaker 1: They just have a very high cost to maintain and 558 00:29:47,800 --> 00:29:52,600 Speaker 1: repair as they get older. So you know that being said, 559 00:29:52,640 --> 00:29:55,400 Speaker 1: if if we're out after flat out safety and the 560 00:29:55,440 --> 00:29:58,480 Speaker 1: heck with everything else, Volvo not a problem. If we're 561 00:29:58,520 --> 00:30:01,000 Speaker 1: looking for a balance of it, I would take a 562 00:30:01,000 --> 00:30:02,600 Speaker 1: look at the Sonata. I would take a look at 563 00:30:02,600 --> 00:30:06,520 Speaker 1: the Ultima. The Ultimates have a problem and by oh 564 00:30:06,560 --> 00:30:09,600 Speaker 1: five it was over on most of them, but some 565 00:30:09,680 --> 00:30:12,560 Speaker 1: of them still have issues with floor pans, rusting, but 566 00:30:13,200 --> 00:30:15,480 Speaker 1: you know, and some other things mechanically. But as long 567 00:30:15,520 --> 00:30:18,440 Speaker 1: as the choices of a Nissan Ultima or Hyundai Sonata 568 00:30:18,480 --> 00:30:21,720 Speaker 1: are that they've been maintained, then it's you know, pick 569 00:30:21,800 --> 00:30:25,280 Speaker 1: your pick your poison. Um. I think Hyundai is the 570 00:30:25,320 --> 00:30:27,480 Speaker 1: surprise of the bunch. Hyundai has really come a long 571 00:30:27,520 --> 00:30:31,960 Speaker 1: way in the last fifteen years. When the first Houndays 572 00:30:31,960 --> 00:30:34,280 Speaker 1: came to the marketplace, they were basically three year cars 573 00:30:34,320 --> 00:30:36,640 Speaker 1: and you threw them away. But now they've they've really 574 00:30:36,680 --> 00:30:39,360 Speaker 1: come a long way in terms of quality. So just 575 00:30:39,440 --> 00:30:41,800 Speaker 1: be um, you know, just take it from that perspective. 576 00:30:41,800 --> 00:30:43,720 Speaker 1: The keya like I said, I think the key is 577 00:30:43,760 --> 00:30:46,520 Speaker 1: gonna be too old, and um, you know, one of 578 00:30:46,560 --> 00:30:48,000 Speaker 1: the things we may want to look at in this range, 579 00:30:48,000 --> 00:30:51,920 Speaker 1: and I'm not noticing it here, probably the sleeper car 580 00:30:52,160 --> 00:30:54,280 Speaker 1: in this that's not in this list from this time 581 00:30:54,280 --> 00:30:59,360 Speaker 1: frame two thousand four, two thousand four through two thousand eight, 582 00:31:00,080 --> 00:31:03,680 Speaker 1: Chevy Malibu's before the Chevy's got overly complicated and too 583 00:31:03,760 --> 00:31:06,320 Speaker 1: much electronics. Before the two thousand and eight crash, the 584 00:31:06,400 --> 00:31:09,800 Speaker 1: Malibous have been rock solid cars from that generation, from 585 00:31:09,800 --> 00:31:13,480 Speaker 1: that crop of car. Uh you know, it's it's tires, brakes, 586 00:31:13,600 --> 00:31:17,600 Speaker 1: oil changes. The exhaust systems are stainless, the transles will 587 00:31:17,640 --> 00:31:20,280 Speaker 1: go a buck and a half hundred fifty thousand miles, 588 00:31:20,320 --> 00:31:22,360 Speaker 1: the engines will last if you do the oil changes, 589 00:31:22,720 --> 00:31:24,600 Speaker 1: and the rest of the cars have been pretty solid, 590 00:31:24,720 --> 00:31:27,080 Speaker 1: you know, um, not terrible at all. But I would 591 00:31:27,080 --> 00:31:29,520 Speaker 1: look at the two thousand five four a four to 592 00:31:29,680 --> 00:31:33,640 Speaker 1: eight four year span of Chevy Malibu pretty decent cars. 593 00:31:33,720 --> 00:31:35,960 Speaker 1: And the reason I include the fours the fours where 594 00:31:35,960 --> 00:31:38,600 Speaker 1: the tail end of the previous model or body style 595 00:31:38,640 --> 00:31:41,240 Speaker 1: if I remember correctly. Uh, by then they had gotten 596 00:31:41,240 --> 00:31:44,000 Speaker 1: it right. The early ones were absolutely terrible. So take 597 00:31:44,040 --> 00:31:46,160 Speaker 1: a look at that last piece of email. One more email, 598 00:31:46,200 --> 00:31:48,080 Speaker 1: Let me sneak one more in here, tony. Um. This 599 00:31:48,120 --> 00:31:50,640 Speaker 1: is from my lean in Concord, North Carolina. Ninety one 600 00:31:50,680 --> 00:31:54,120 Speaker 1: jeep Cherokee twenty thousand miles. Automatic tries to start by 601 00:31:54,160 --> 00:31:56,600 Speaker 1: turning the IGNITIONCE which gets nothing. Mechanic tolder to put 602 00:31:56,600 --> 00:31:59,600 Speaker 1: on the brake swing shift lever into D one and 603 00:31:59,640 --> 00:32:02,040 Speaker 1: back a few times. When she does that, it starts. Eileen, 604 00:32:02,320 --> 00:32:05,040 Speaker 1: do this the next time it happens. Put your foot 605 00:32:05,080 --> 00:32:09,479 Speaker 1: on the brake and shift it into neutral. See if 606 00:32:09,520 --> 00:32:13,760 Speaker 1: it starts. If it does, it is most likely a 607 00:32:13,800 --> 00:32:16,800 Speaker 1: problem in the neutral safety switch, either in the alignment 608 00:32:16,840 --> 00:32:20,760 Speaker 1: or the adjustment or the switch itself. The fact that 609 00:32:20,800 --> 00:32:26,000 Speaker 1: when you move the lever it starts points me towards 610 00:32:26,120 --> 00:32:28,920 Speaker 1: it being a switch. My next step would be to 611 00:32:29,160 --> 00:32:33,040 Speaker 1: find the signal line out of that switch and check 612 00:32:33,120 --> 00:32:35,480 Speaker 1: for voltage when it goes into the no start condition, 613 00:32:36,320 --> 00:32:39,160 Speaker 1: or very simply, if I wanted to, I would find 614 00:32:39,200 --> 00:32:41,840 Speaker 1: the solenoid feed down at the starter. We'ren a wire 615 00:32:41,880 --> 00:32:45,479 Speaker 1: back to inside the passenger compartment. And what I'll do 616 00:32:45,600 --> 00:32:49,720 Speaker 1: is what I'm describing is wiring in a side marker bulb, 617 00:32:49,920 --> 00:32:52,640 Speaker 1: a small one side marker bulbs, such as you might 618 00:32:52,640 --> 00:32:55,400 Speaker 1: see in a parking lamp. Just provide it with power 619 00:32:55,480 --> 00:32:58,040 Speaker 1: from the starter, feed the signal that would come from 620 00:32:58,080 --> 00:33:01,240 Speaker 1: the switch to energize the starter ground the other side. 621 00:33:01,560 --> 00:33:03,560 Speaker 1: Mount the bulb somewhere where you can see it from 622 00:33:03,600 --> 00:33:07,000 Speaker 1: the driver's seat. When you turn the key, does the 623 00:33:07,000 --> 00:33:11,080 Speaker 1: bullb light if the bulb lights and nothing happens. It's 624 00:33:11,120 --> 00:33:15,000 Speaker 1: a bad starter. If or it's a starter issue, power 625 00:33:15,080 --> 00:33:18,160 Speaker 1: to the starter on the heavy cable, something along those lines. 626 00:33:18,200 --> 00:33:21,560 Speaker 1: If the ball doesn't light then and wiggle the wiggle 627 00:33:21,640 --> 00:33:23,640 Speaker 1: the shift, then yes, I would say you've got a 628 00:33:23,680 --> 00:33:27,680 Speaker 1: neutral safety switch issue. Any more questions or comments Ron 629 00:33:28,120 --> 00:33:30,239 Speaker 1: Ron at Car Doctor Show dot com send me an 630 00:33:30,240 --> 00:33:34,240 Speaker 1: email zero. I've got to go and take a pause. 631 00:33:34,280 --> 00:33:36,000 Speaker 1: Here Tony's yelling at me. I'll be back right after 632 00:33:36,040 --> 00:34:15,680 Speaker 1: this resisting in was the summer of sixty Welcome back. 633 00:34:15,680 --> 00:34:17,320 Speaker 1: Why don't they need the card? Dofter? Kind of rounding 634 00:34:17,360 --> 00:34:21,000 Speaker 1: out the hour. We started this hour talking about diagnostic routine. 635 00:34:21,080 --> 00:34:23,760 Speaker 1: Let me finish the hour by talking about diagnostic routine. 636 00:34:23,960 --> 00:34:26,239 Speaker 1: Another vehicle came into the shop at our Automotive this 637 00:34:26,280 --> 00:34:29,480 Speaker 1: week at two thousand one Ford Explorer hundred and forty 638 00:34:29,480 --> 00:34:32,399 Speaker 1: thousand miles a crank, no start. The problem has been 639 00:34:32,400 --> 00:34:34,279 Speaker 1: going on for about a year and a half and 640 00:34:34,480 --> 00:34:37,000 Speaker 1: ended up on our doorstep because no one could catch 641 00:34:37,080 --> 00:34:38,360 Speaker 1: it in the act, to the point of when it 642 00:34:38,400 --> 00:34:41,000 Speaker 1: finally died, it was dead. How do they diagnose it? 643 00:34:41,600 --> 00:34:44,440 Speaker 1: The owner had taken it to one other repair shop recently, 644 00:34:45,200 --> 00:34:48,399 Speaker 1: and when he described the problem, the mechanic told him, well, 645 00:34:48,440 --> 00:34:50,080 Speaker 1: it sounds like it needs a fuel pump, but no 646 00:34:50,200 --> 00:34:54,560 Speaker 1: diagnosis was performed, and you can't do that. Now. There's 647 00:34:54,560 --> 00:34:57,120 Speaker 1: two schools of thoughts here, and I get the look 648 00:34:57,280 --> 00:34:59,000 Speaker 1: a lot of times when I say I'm gonna spend 649 00:34:59,040 --> 00:35:02,040 Speaker 1: some time and diagnose it, and you're gonna charge for that. Well, 650 00:35:02,080 --> 00:35:03,799 Speaker 1: of course the answer is not gonna fall out of 651 00:35:03,800 --> 00:35:07,239 Speaker 1: the sky. And you know, obviously I'm gonna give you 652 00:35:07,280 --> 00:35:09,520 Speaker 1: a diagnosis and a certain time frame and we'll come 653 00:35:09,560 --> 00:35:11,600 Speaker 1: to a conclusion of the side do we want to 654 00:35:11,600 --> 00:35:15,279 Speaker 1: go forward? In the case of this explore after some 655 00:35:15,400 --> 00:35:18,440 Speaker 1: time and some effort was made, check fuel pressure pinned 656 00:35:18,440 --> 00:35:20,439 Speaker 1: out the fuel pump relay, made sure the fuel pump 657 00:35:20,440 --> 00:35:23,320 Speaker 1: relay was working properly, and not just that it clicked, 658 00:35:23,760 --> 00:35:27,640 Speaker 1: but did the fuel pump relay provide enough voltage and 659 00:35:28,160 --> 00:35:30,400 Speaker 1: the ability for amper should the fuel pump come on? 660 00:35:30,480 --> 00:35:33,200 Speaker 1: In other words, was it working correctly after sixteen years 661 00:35:33,480 --> 00:35:35,359 Speaker 1: that it would actually allow the pump motor to run 662 00:35:35,360 --> 00:35:37,920 Speaker 1: and run correctly. Came down to the point where we 663 00:35:37,920 --> 00:35:39,759 Speaker 1: went to connector three eleven, which is down on the 664 00:35:39,800 --> 00:35:41,719 Speaker 1: left side of the frame rail and the driver's side 665 00:35:42,080 --> 00:35:44,960 Speaker 1: just forward of the fuel tank. And we had everything 666 00:35:45,040 --> 00:35:49,360 Speaker 1: needed their power and ground proper power and ground signal 667 00:35:50,239 --> 00:35:52,160 Speaker 1: to run that fuel pump, and the pump didn't still 668 00:35:52,200 --> 00:35:54,719 Speaker 1: didn't turn on. And then we cheated. We banged the 669 00:35:54,719 --> 00:35:57,279 Speaker 1: tank while if somebody cranked it, pump still didn't run. 670 00:35:57,320 --> 00:35:59,840 Speaker 1: It's sort of caught maybe once, then it didn't stop, 671 00:36:00,080 --> 00:36:04,200 Speaker 1: stopped again. Came to the conclusion, have to drop the tank, 672 00:36:04,360 --> 00:36:06,240 Speaker 1: lower the tank. We never say drop and a repair 673 00:36:06,280 --> 00:36:09,400 Speaker 1: shop we had to lower the tank to verify. You know, 674 00:36:09,560 --> 00:36:12,200 Speaker 1: could a mouse have chewed the harness between connector three 675 00:36:12,239 --> 00:36:15,960 Speaker 1: eleven and the top of the tank itself or was 676 00:36:16,000 --> 00:36:18,320 Speaker 1: the problem in the pump in the tank? Most likely 677 00:36:18,360 --> 00:36:21,680 Speaker 1: the pump. But my point is a diagnosis is step 678 00:36:21,719 --> 00:36:24,640 Speaker 1: by step. It's never a quick from the hip. When 679 00:36:24,640 --> 00:36:26,960 Speaker 1: you're equipped from the hip, you're quick to make a 680 00:36:27,040 --> 00:36:31,239 Speaker 1: mistake and that ultimately costs the customer money and you 681 00:36:31,440 --> 00:36:35,719 Speaker 1: faces the mechanics. So the customer rose, the mechanic the 682 00:36:35,760 --> 00:36:38,480 Speaker 1: ability to diagnose, and the mechanic goes to the customer 683 00:36:38,640 --> 00:36:41,360 Speaker 1: to return a properly repaired vehicle. I'm mor anading the 684 00:36:41,360 --> 00:36:44,520 Speaker 1: car doctor reminding you the mechanics aren't expensive, they're priceless. 685 00:36:44,680 --> 00:36:44,960 Speaker 1: See you