1 00:00:00,400 --> 00:00:03,880 Speaker 1: It's another jubile phone frame day mornings on the twenties. 2 00:00:10,960 --> 00:00:11,799 Speaker 2: So what this is Derek? 3 00:00:11,960 --> 00:00:12,600 Speaker 1: Operator? 4 00:00:14,440 --> 00:00:14,680 Speaker 2: Yes? 5 00:00:15,720 --> 00:00:17,000 Speaker 1: Operator? 6 00:00:18,160 --> 00:00:21,120 Speaker 2: Okay, So this is Derek. How can I help you? 7 00:00:22,079 --> 00:00:26,480 Speaker 3: I don't want to speak to a bot. Operator? This 8 00:00:26,560 --> 00:00:27,640 Speaker 3: is not an operator. 9 00:00:29,480 --> 00:00:31,760 Speaker 2: Is there a problem with your phone or math that 10 00:00:31,840 --> 00:00:42,920 Speaker 2: I can help you with? So? What can I help you? 11 00:00:44,040 --> 00:00:45,560 Speaker 1: Operator? 12 00:00:46,760 --> 00:00:49,879 Speaker 2: This is the person who can help you with your 13 00:00:49,920 --> 00:00:52,080 Speaker 2: phone or your mac? Is there an issue I can 14 00:00:52,080 --> 00:00:52,440 Speaker 2: help you with? 15 00:00:52,600 --> 00:00:53,480 Speaker 1: Are you a bot? 16 00:00:54,440 --> 00:00:55,320 Speaker 2: This is not a bot? 17 00:00:55,520 --> 00:00:56,600 Speaker 1: How do I know you're not about? 18 00:00:57,640 --> 00:01:00,120 Speaker 2: Because I'm answering your questions. 19 00:00:59,800 --> 00:01:02,040 Speaker 1: But bots can answer questions as well. Operator. 20 00:01:03,280 --> 00:01:14,520 Speaker 2: May I help you with anything? Story? This is Derek? 21 00:01:14,600 --> 00:01:15,319 Speaker 2: How can I help you? 22 00:01:15,520 --> 00:01:16,760 Speaker 1: Okay? Same bot? 23 00:01:18,520 --> 00:01:20,560 Speaker 2: This is not a bot? What is your issue? 24 00:01:20,600 --> 00:01:21,280 Speaker 1: What's your name? 25 00:01:22,080 --> 00:01:22,440 Speaker 2: Derek? 26 00:01:22,760 --> 00:01:25,520 Speaker 1: Derek? My name is Pete Deakins, and I'm very upset. 27 00:01:26,000 --> 00:01:27,000 Speaker 2: What do you ups thought about? 28 00:01:27,480 --> 00:01:31,560 Speaker 3: My phone is simply not working and I can't get 29 00:01:31,600 --> 00:01:34,600 Speaker 3: the E tunes to open up on my ephone and 30 00:01:34,640 --> 00:01:38,600 Speaker 3: I need it fixed, and I've called yesterday somebody tried 31 00:01:38,640 --> 00:01:39,760 Speaker 3: to help me out. I don't know if it was 32 00:01:39,800 --> 00:01:43,720 Speaker 3: another bot or what, but it was completely useless. 33 00:01:44,840 --> 00:01:48,040 Speaker 2: Well, first of all, it's an iPhone and is iTunes? 34 00:01:48,080 --> 00:01:50,480 Speaker 1: No, it's my phone. 35 00:01:51,520 --> 00:01:54,280 Speaker 2: I know it's your phone. Yeah, I'm trying to help 36 00:01:54,320 --> 00:01:57,600 Speaker 2: you with the app. The app is called iTunes. Is 37 00:01:57,600 --> 00:01:58,760 Speaker 2: that the app is trying. 38 00:01:58,600 --> 00:02:02,320 Speaker 1: To e tunes? I it's called iTunes? 39 00:02:04,000 --> 00:02:09,000 Speaker 2: Yeah, iTunes? They could go. Okay, and you're using an iPhone, 40 00:02:09,240 --> 00:02:10,480 Speaker 2: so you have. 41 00:02:10,360 --> 00:02:13,800 Speaker 3: A pump and I can't get my camera to sync 42 00:02:13,919 --> 00:02:15,280 Speaker 3: up with my ephone either. 43 00:02:16,320 --> 00:02:19,320 Speaker 2: Look, I have no idea what you're trying to accomplish. 44 00:02:19,440 --> 00:02:22,080 Speaker 2: You're not making a lot of sense, and. 45 00:02:22,000 --> 00:02:23,880 Speaker 1: You're being kind of groote operator. 46 00:02:25,280 --> 00:02:28,840 Speaker 2: Listen, I'm not a I'm trying to help you. I 47 00:02:28,960 --> 00:02:32,560 Speaker 2: need you to help me. Help you. Okay, look at 48 00:02:32,600 --> 00:02:34,840 Speaker 2: your phone and just walk me through what the problem 49 00:02:34,919 --> 00:02:36,680 Speaker 2: is that you have. What do you see on your 50 00:02:36,680 --> 00:02:37,280 Speaker 2: phone right now? 51 00:02:37,440 --> 00:02:39,760 Speaker 3: It's just a blank screen. Right now, I'm just staring 52 00:02:39,760 --> 00:02:40,960 Speaker 3: at a Samsung logo. 53 00:02:42,639 --> 00:02:46,480 Speaker 2: Samsung. Yes, that's an Android. That's my iPhone. 54 00:02:47,000 --> 00:02:47,800 Speaker 1: It's a phone. 55 00:02:49,200 --> 00:02:50,960 Speaker 2: We take care of Apple products. 56 00:02:51,720 --> 00:02:53,720 Speaker 1: Yes, so fix my phone. 57 00:02:54,960 --> 00:02:59,080 Speaker 2: This is not an Apple phone. You have to go somewhere. 58 00:02:59,120 --> 00:02:59,640 Speaker 1: Operator. 59 00:03:00,520 --> 00:03:02,880 Speaker 2: I am an operator. Look, I'm sick and tired of 60 00:03:02,960 --> 00:03:07,400 Speaker 2: people calling the line and having issues when I'm not 61 00:03:07,520 --> 00:03:10,480 Speaker 2: about I'm a real person who can help you. I 62 00:03:10,560 --> 00:03:15,560 Speaker 2: need you to stop making different cells. And we are 63 00:03:15,760 --> 00:03:19,440 Speaker 2: at the store and work with you who have people 64 00:03:19,520 --> 00:03:24,200 Speaker 2: have mass computers. Stop doing it, Stop just listening for 65 00:03:24,240 --> 00:03:29,079 Speaker 2: a second. Okay, mess it, I'm hanging up. Don't call 66 00:03:29,160 --> 00:03:30,240 Speaker 2: down yet. 67 00:03:30,360 --> 00:03:32,000 Speaker 1: This is actually double from the Jubil show. Do you 68 00:03:32,040 --> 00:03:32,560 Speaker 1: a phone brank? 69 00:03:32,560 --> 00:03:32,680 Speaker 3: On? 70 00:03:32,720 --> 00:03:34,400 Speaker 1: You and your coworker Pete set you up. 71 00:03:36,800 --> 00:03:37,080 Speaker 2: Joke? 72 00:03:37,280 --> 00:03:39,280 Speaker 1: He said that you guys get a lot of ridiculous complaints. 73 00:03:39,280 --> 00:03:40,200 Speaker 1: I wanted me to mess up. 74 00:03:41,680 --> 00:03:45,320 Speaker 2: It's too early for h Of course you would 75 00:03:47,360 --> 00:03:49,720 Speaker 1: Wake up every morning with doubile phone branks.