1 00:00:03,400 --> 00:00:09,479 Speaker 1: Welcome to Before Breakfast, a production of iHeartRadio. Good Morning. 2 00:00:10,720 --> 00:00:16,720 Speaker 1: This is Laura. Welcome to the Before Breakfast podcast. Today's 3 00:00:16,720 --> 00:00:20,639 Speaker 1: tip is to complete your work with care all the 4 00:00:20,680 --> 00:00:26,480 Speaker 1: way to the last ditch. Paying attention to small, visible 5 00:00:26,560 --> 00:00:31,600 Speaker 1: details means you won't accidentally undermine the good work that 6 00:00:31,760 --> 00:00:37,560 Speaker 1: you have done. Today's tip, like another this week, comes 7 00:00:37,600 --> 00:00:43,199 Speaker 1: from Will Guidara's book Unreasonable Hospitality, The Remarkable power of 8 00:00:43,320 --> 00:00:47,640 Speaker 1: giving people more than they expect. Guidara was a co 9 00:00:47,760 --> 00:00:51,239 Speaker 1: owner and the general manager of the restaurant eleven Madison 10 00:00:51,280 --> 00:00:55,040 Speaker 1: Park and worked with Danny Meyer of Union Square Cafe 11 00:00:55,400 --> 00:00:59,760 Speaker 1: and Shakeshack fame. Guidara shares what he learned from the 12 00:00:59,760 --> 00:01:05,160 Speaker 1: restaurant business to offer insights about excellence in any context. 13 00:01:06,840 --> 00:01:11,400 Speaker 1: Guidara's one inch rule calls for attending to every single 14 00:01:11,520 --> 00:01:15,360 Speaker 1: step required to get an excellent dish to a diner. 15 00:01:16,640 --> 00:01:19,399 Speaker 1: If you start with a delicious recipe that has been 16 00:01:19,440 --> 00:01:24,880 Speaker 1: perfectly cooked and thoughtfully plaited, that is not enough. The 17 00:01:24,920 --> 00:01:27,920 Speaker 1: server still needs to carry it carefully to the table 18 00:01:28,800 --> 00:01:32,080 Speaker 1: and place it in front of the diner gently, so 19 00:01:32,120 --> 00:01:36,200 Speaker 1: that no garnish slips out of place and no sauce 20 00:01:36,680 --> 00:01:41,120 Speaker 1: touches anything it shouldn't, the server takes care with the 21 00:01:41,200 --> 00:01:46,880 Speaker 1: dish right to the very last inch. At his restaurant's 22 00:01:46,920 --> 00:01:49,840 Speaker 1: Guidara and his team focused on the one inch rule 23 00:01:50,160 --> 00:01:53,840 Speaker 1: literally to make sure the garnishes arrived still in place. 24 00:01:55,000 --> 00:01:59,480 Speaker 1: They applied the one inch rule figuratively two. As he explains, 25 00:01:59,600 --> 00:02:02,680 Speaker 1: the one inch rule was a reminder to stay present 26 00:02:03,400 --> 00:02:06,520 Speaker 1: and to follow through all the way to that last inch. 27 00:02:08,120 --> 00:02:11,640 Speaker 1: He offers getting the music and lighting just right and 28 00:02:11,800 --> 00:02:16,200 Speaker 1: bidding guests goodbye as examples of following the one inch 29 00:02:16,280 --> 00:02:21,960 Speaker 1: rule metaphorically. This one inch rule has applications in other 30 00:02:22,040 --> 00:02:27,520 Speaker 1: fields as well. Sometimes people focus so intently on production 31 00:02:27,639 --> 00:02:31,440 Speaker 1: that they don't attend to delivery, or they work so 32 00:02:31,480 --> 00:02:33,560 Speaker 1: hard on the difficult parts of their work that they 33 00:02:33,600 --> 00:02:38,120 Speaker 1: neglect excellence in the simple parts. It matters that your 34 00:02:38,160 --> 00:02:42,640 Speaker 1: PowerPoint deck is clear and compelling, but it also matters 35 00:02:42,680 --> 00:02:47,560 Speaker 1: that your delivery is focused and polished. You are not finished. 36 00:02:48,040 --> 00:02:52,200 Speaker 1: When you have prepared an excellent deck, you also need 37 00:02:52,240 --> 00:02:56,480 Speaker 1: to present with excellence too. You need to be sure 38 00:02:56,560 --> 00:03:00,760 Speaker 1: your audio visual tools are working, because an excellent deck 39 00:03:00,800 --> 00:03:04,440 Speaker 1: that can't be seen isn't in fact an excellent deck, 40 00:03:05,600 --> 00:03:08,240 Speaker 1: and since the point of an excellent deck is usually 41 00:03:08,240 --> 00:03:11,320 Speaker 1: to achieve a result, like getting someone to agree to 42 00:03:11,360 --> 00:03:15,960 Speaker 1: what you're proposing. If you are sloppy or surly because 43 00:03:16,000 --> 00:03:19,440 Speaker 1: you stayed up too late making that perfect deck, there 44 00:03:19,520 --> 00:03:23,240 Speaker 1: is going to be a problem. All the details matter 45 00:03:24,360 --> 00:03:28,520 Speaker 1: down to the last inch. It matters that your home 46 00:03:28,639 --> 00:03:32,840 Speaker 1: is decorated beautifully for your party, but it also matters 47 00:03:32,880 --> 00:03:35,040 Speaker 1: that when you open the door to greet your guests, 48 00:03:35,480 --> 00:03:40,200 Speaker 1: you are present and not frazzled. And really the experience 49 00:03:40,280 --> 00:03:44,120 Speaker 1: starts before that. You want to make sure your guests 50 00:03:44,120 --> 00:03:46,880 Speaker 1: are able to park somewhere where they don't have to 51 00:03:46,920 --> 00:03:50,600 Speaker 1: walk through the mud to get to your door. Think 52 00:03:50,640 --> 00:03:56,120 Speaker 1: about their experience down to the last inch. When you 53 00:03:56,120 --> 00:03:58,160 Speaker 1: abide by the one inch rule, you make sure that 54 00:03:58,280 --> 00:04:00,720 Speaker 1: all your work to the last moment, it reflects the 55 00:04:00,760 --> 00:04:04,640 Speaker 1: same high level of care. Now to be sure, people 56 00:04:04,680 --> 00:04:08,800 Speaker 1: can go overboard with anything, including this one inch rule, 57 00:04:10,000 --> 00:04:12,600 Speaker 1: there is no need to obsess over the details of 58 00:04:12,800 --> 00:04:15,840 Speaker 1: parts of your work that don't matter or that just 59 00:04:15,960 --> 00:04:20,000 Speaker 1: waste people's time. I would also note that in order 60 00:04:20,000 --> 00:04:23,280 Speaker 1: to pay attention to that last inch, you have to 61 00:04:23,320 --> 00:04:26,760 Speaker 1: get to the last inch, meaning you are not so 62 00:04:26,800 --> 00:04:30,839 Speaker 1: obsessed with perfecting a recipe that it never gets to 63 00:04:30,920 --> 00:04:37,599 Speaker 1: your diners. As in all things balance, but if you 64 00:04:37,680 --> 00:04:41,000 Speaker 1: have done a great job on something, you don't want 65 00:04:41,040 --> 00:04:44,520 Speaker 1: to undermine your hard work by being sloppy with the 66 00:04:44,600 --> 00:04:48,839 Speaker 1: final details of delivery. If the sauce on the meat 67 00:04:48,880 --> 00:04:53,120 Speaker 1: has slopped onto the amazing salad, the salad isn't going 68 00:04:53,160 --> 00:04:55,159 Speaker 1: to be enjoyed the way it was supposed to be. 69 00:04:56,680 --> 00:05:00,880 Speaker 1: So best to carry the dish carefully and place it 70 00:05:00,920 --> 00:05:05,680 Speaker 1: on the table carefully so it can be truly enjoyed. 71 00:05:07,480 --> 00:05:13,000 Speaker 1: In the meantime, this is Laura. Thanks for listening, and 72 00:05:13,200 --> 00:05:23,160 Speaker 1: here's to making the most of our time. Hey, everybody, 73 00:05:23,360 --> 00:05:25,479 Speaker 1: I'd love to hear from you. You can send me 74 00:05:25,520 --> 00:05:29,159 Speaker 1: your tips, your questions, or anything else. Just connect with 75 00:05:29,200 --> 00:05:33,599 Speaker 1: me on Twitter, Facebook and Instagram at Before Breakfast pod 76 00:05:34,240 --> 00:05:38,600 Speaker 1: that's b E the number four, then Breakfast p o D. 77 00:05:39,440 --> 00:05:42,320 Speaker 1: You can also shoot me an email at Before Breakfast 78 00:05:42,400 --> 00:05:46,279 Speaker 1: Podcasts at iHeartMedia dot com. That Before Breakfast is spelled 79 00:05:46,279 --> 00:05:48,800 Speaker 1: out with all the letters. Thanks so much, should I 80 00:05:48,800 --> 00:05:56,880 Speaker 1: look forward to staying in touch. Before Breakfast is a 81 00:05:56,880 --> 00:06:01,640 Speaker 1: production of iHeartRadio. For more podcasts from iHeartRadio, visit the 82 00:06:01,680 --> 00:06:05,440 Speaker 1: iHeartRadio app, Apple podcasts, or wherever you listen to your 83 00:06:05,480 --> 00:06:06,159 Speaker 1: favorite shows.