WEBVTT - Verizon's "Secret" $40 Unlimited Plan

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<v Speaker 1>A new cell phone carrier offers the quality of the

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<v Speaker 1>Verizon network for just forty bucks a month unlimited.

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<v Speaker 2>What's going on on rich Demiro.

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<v Speaker 1>This is Rich on Tech and today we're talking to

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<v Speaker 1>Miguel ki Roga.

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<v Speaker 2>He is the CEO of Visible.

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<v Speaker 1>This is a brand new startup that is basically an

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<v Speaker 1>mv and O on the Verizon network. So imagine getting

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<v Speaker 1>the Verizon network with that great signal, but for forty

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<v Speaker 1>dollars a month, all included. Miguel, let's talk about this.

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<v Speaker 1>Welcome to the show, right, thanks for having us so visible. Yes,

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<v Speaker 1>this is basically a company that's owned by Verizon, that's right,

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<v Speaker 1>but it's a startup carrier.

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<v Speaker 3>Yeah, what does that mean. That's yeah, we're owned by

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<v Speaker 3>Verizon but independently operated. And it's interesting you use the

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<v Speaker 3>word mv and oh because that's an often used term

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<v Speaker 3>in the industry. We actually aren't an mv and O

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<v Speaker 3>because we are what's called a facilities based carrier therefore

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<v Speaker 3>a network facilities based so we have essentially Verizon's network

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<v Speaker 3>facilities at our fingertips of the ability to use that

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<v Speaker 3>that we're essentially orchestrating and building the type of experience

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<v Speaker 3>simply use experience, one price, one plan, direct to consumer,

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<v Speaker 3>and that's essentially the difference that we're providing and using

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<v Speaker 3>the best of both worlds.

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<v Speaker 1>Interesting, So an mv and O is more of like

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<v Speaker 1>someone who leases the network from a company and like

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<v Speaker 1>kind of runs their own exactly.

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<v Speaker 3>That's not what we are. We don't lease the network

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<v Speaker 3>in that example because we're owned by Verizons, So therefore

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<v Speaker 3>we have a different relationship altogether.

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<v Speaker 2>Interesting.

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<v Speaker 1>Okay, so explain to me what Visible is. I mean,

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<v Speaker 1>I already said the forty dollars, but I want to

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<v Speaker 1>hear from you forty bucks a month.

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<v Speaker 2>What do I get for that?

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<v Speaker 3>Yeah, So it's basically forty dollars a month unlimited data, voice,

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<v Speaker 3>and minutes basically on Verizon's nationwide four GLT network. It's

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<v Speaker 3>one price, one plan, all taxes and fees included. And

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<v Speaker 3>the focus for us and our business model is to

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<v Speaker 3>have the simple, most easiest use experience in the wireless

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<v Speaker 3>carrier industry.

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<v Speaker 1>So with forty dollars a month, now, immediately, whenever you

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<v Speaker 1>hear something like this, you hear Verizon, you hear forty

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<v Speaker 1>dollars a month.

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<v Speaker 2>You hear a carrier name that you haven't really heard before.

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<v Speaker 1>You just think, okay, there's obviously some catch so just

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<v Speaker 1>everything out there. The one thing that I do know

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<v Speaker 1>that's different than the typical Verizon network is a speed

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<v Speaker 1>limitation of five megabits per second. That's correct down, which

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<v Speaker 1>you can explain that in a second, but that's basically it, right,

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<v Speaker 1>that's correct.

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<v Speaker 2>Yeah.

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<v Speaker 3>And the other thing too is to recognize is we're

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<v Speaker 3>an all digital carrier, so therefore we don't actually have stores.

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<v Speaker 3>We actually believe that by providing the ability for a

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<v Speaker 3>customer to order this type of experience from their couch,

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<v Speaker 3>get it delivered to their home, ultimately get up and

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<v Speaker 3>running very quickly and very seamlessly, is the type of

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<v Speaker 3>experience we believe that customers want to have. We did

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<v Speaker 3>two years of extensive research, co creation, serving, talking to

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<v Speaker 3>customers directly of like, what exactly do you actually want

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<v Speaker 3>in your wireless carrier, and what we realized was that

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<v Speaker 3>customers really want simplicity. They want a carrier that's going

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<v Speaker 3>to value their time and make it easy to use

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<v Speaker 3>and understand. And so we've built from the ground up

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<v Speaker 3>a business, a tech stack, a team of employees who

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<v Speaker 3>are focused on customer centric based building of prop like this,

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<v Speaker 3>and essentially that's what we've delivered to our customer.

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<v Speaker 1>And the reality is there are a lot of customers

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<v Speaker 1>out there that are pretty much overpaying on their bill

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<v Speaker 1>because now, for me, I feel like every single month

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<v Speaker 1>I get every single penny out of my bill with

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<v Speaker 1>Verizon because I am using so much data.

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<v Speaker 2>I'm the power user.

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<v Speaker 1>But people like my wife, who I look at her

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<v Speaker 1>side of the bill, just paying the same ninety dollars

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<v Speaker 1>a month, but she's literally using less than a gig

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<v Speaker 1>of data because she's on Wi Fi at work, she's

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<v Speaker 1>at Wi Fi at the gym, when she's streaming Spotify

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<v Speaker 1>in the middle, she's using maps in her car, you know.

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<v Speaker 1>So for someone like her, you're literally going to say

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<v Speaker 1>fifty dollars a month.

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<v Speaker 2>Yeah.

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<v Speaker 3>I think the way to think about it is we

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<v Speaker 3>with that research we did, is we try to focus

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<v Speaker 3>on what does the customer really ultimately need to do

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<v Speaker 3>to use their phone on the go. They're basically doing

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<v Speaker 3>video streaming, they're doing music streaming, they're doing surfing, email

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<v Speaker 3>and using their apps for that type of capability. The

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<v Speaker 3>offering we have and everything that's baked into that offering,

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<v Speaker 3>we believe gives the customers what they need to live

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<v Speaker 3>their life on the go. And so that's why we

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<v Speaker 3>think there's a white basic customers who actually do need

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<v Speaker 3>this type of capability.

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<v Speaker 1>And with the network, it is the full Verizon network.

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<v Speaker 1>So it's not like, you know, some of the towers

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<v Speaker 1>work with Visible some don't.

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<v Speaker 2>You know, you're in a rural area, you're not going

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<v Speaker 2>to get service.

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<v Speaker 3>Yeah, we basically are using Verizons four GLT network, So

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<v Speaker 3>that means that our accessibility to that network would be

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<v Speaker 3>such basically the same as what a Verizon customer is using.

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<v Speaker 3>We're using the network experience combined with the Visible tech stack,

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<v Speaker 3>and those two things combined essentially is what we offer

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<v Speaker 3>to customers.

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<v Speaker 1>And is throttling a thing when it comes to you know,

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<v Speaker 1>let's say I use ten gigs a month, am I

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<v Speaker 1>going to be throttled down to one hundred and twenty eight?

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<v Speaker 3>Yeah, we don't have the concept of throttling. We focus

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<v Speaker 3>more on having the unlimited data, voice in minutes.

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<v Speaker 2>And what about hot Spot?

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<v Speaker 3>Yeah, we actually have mobile Hotspot as part of an

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<v Speaker 3>early access program as well.

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<v Speaker 1>And that's something that you don't see now you said

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<v Speaker 1>early access. So these are people that are signing up

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<v Speaker 1>right now.

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<v Speaker 3>That's correct. We're still in an early access mode and

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<v Speaker 3>predominantly because we're really focused on listening to customers. So

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<v Speaker 3>this is our opportunity to really listen to our customers

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<v Speaker 3>tailored experience, continue in the tune, and grow the features

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<v Speaker 3>that they're going to need to essentially be satisfied with

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<v Speaker 3>the quality, the high quality experience we want to provide

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<v Speaker 3>to our customers.

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<v Speaker 1>Now, when this service first launched, it seems like there's

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<v Speaker 1>a lot of mystery surrounding it, and I think even

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<v Speaker 1>with your current marketing scheme, which we'll talk about in

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<v Speaker 1>a moment, there's still you're adding to that mystery.

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<v Speaker 2>This is a.

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<v Speaker 1>System that you literally you order your sim from you

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<v Speaker 1>you know, you go online, you order the SIM. I

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<v Speaker 1>guess make sure your phone works. Let's talk about that process.

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<v Speaker 1>So signing up for Visible, I don't go into a

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<v Speaker 1>Verizon store. They'll probably look at you like you're crazy,

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<v Speaker 1>Like what are you talking about? I don't even know

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<v Speaker 1>what this is? Yeah, absolutely, yeah.

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<v Speaker 3>We Basically the idea is you go online on the

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<v Speaker 3>web you download the Visible app. So you go to

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<v Speaker 3>Visible dot com or you go to download the app

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<v Speaker 3>in the iOS app Store today. We're iOS only, and

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<v Speaker 3>really the focal point for that is to say, you

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<v Speaker 3>order it and you basically put in your information. We

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<v Speaker 3>have digital payments. You can use Venmo, you can use PayPal,

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<v Speaker 3>and essentially we'll ship you the sim.

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<v Speaker 2>Can use a regular credit card, yeah, red card, yeah,

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<v Speaker 2>read credit card as well.

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<v Speaker 3>Yeah, absolutely, And you know, obviously you want to do

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<v Speaker 3>a quick kind of check on make sure your device

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<v Speaker 3>compatibility on the iOS works, you know, and then we'll

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<v Speaker 3>ship you the SIM and the next day you'll have

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<v Speaker 3>the SIM in your hands. You basically take the SIM in,

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<v Speaker 3>you plug it in, you activate it using the app,

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<v Speaker 3>and you're good to go.

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<v Speaker 2>And you know, that.

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<v Speaker 3>Allows you to either port a number in or that

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<v Speaker 3>allows you to start a new number if you prefer.

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<v Speaker 3>And basically that's all you need to do. It's pretty simple,

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<v Speaker 3>easy to check out and easy to use.

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<v Speaker 1>So tell me about what phones work on here? You

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<v Speaker 1>said iOS only. How do I know if my iPhone

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<v Speaker 1>works with Visible?

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<v Speaker 3>Yeah? You actually just go to our checkout process and

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<v Speaker 3>in the checkout process will give you the opportunity to

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<v Speaker 3>check to make sure your phone is compatible with our network.

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<v Speaker 3>Is it most iPhones at this point, Yeah, buy and

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<v Speaker 3>large pretty much all iPhones are. But there's a few

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<v Speaker 3>kind of variations that we know that we don't have

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<v Speaker 3>the right compatibilities. We want to make sure that that's

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<v Speaker 3>clear to our customers.

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<v Speaker 1>Now, there's going to be some people who try to

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<v Speaker 1>pop the sim into an unlocked Android.

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<v Speaker 2>Not gonna work, Not gonna work.

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<v Speaker 3>At the moment. Why not, Well, because we started with

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<v Speaker 3>iOS really to focus our attention around our experience with

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<v Speaker 3>that bunch of customers. Clearly where we're looking at the

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<v Speaker 3>Android community of users. That's something we have a lot

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<v Speaker 3>of customers and members asking us about. It's like, hey,

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<v Speaker 3>when is Android coming? We're working closely on that, and

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<v Speaker 3>you know that's something to stay tuned on.

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<v Speaker 1>So Verizon obviously has this giant network of stores, personnel

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<v Speaker 1>people to help you when you have a problem, whatever.

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<v Speaker 1>How do you guys do that And talk a little

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<v Speaker 1>bit about your current kind of marketing plan where you

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<v Speaker 1>literally have these stores that you've painted your color, that's right,

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<v Speaker 1>and it's like a four or four store not found

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<v Speaker 1>that's right.

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<v Speaker 3>Yeah, Yeah, it's the four or four store campaign for us,

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<v Speaker 3>and you know, we're doing a little bit of tongue

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<v Speaker 3>in cheek. Look, we're establishing a new brand across the country,

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<v Speaker 3>and when you do that, you have to get people's attention. So, yes,

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<v Speaker 3>it's our brand blue, but it's also kind of a

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<v Speaker 3>way to grab people's attention in a physical space and

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<v Speaker 3>kind of bring them into our digital experience. Yes, it's

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<v Speaker 3>a little eye catching, but it is trying to make

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<v Speaker 3>the point that we took everything that you would normally

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<v Speaker 3>find in a store and we packed it into the app,

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<v Speaker 3>so that way you can go to your app, do

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<v Speaker 3>everything you need to do to basically take care of

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<v Speaker 3>your service and order the service in one clean, simple,

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<v Speaker 3>easy use way.

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<v Speaker 1>Are you selling phones as well? That's not something we're

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<v Speaker 1>looking at at the moment, but it's something that you know,

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<v Speaker 1>we're looking at all customer opportunities in terms of the

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<v Speaker 1>feedback we're getting. So right now it's iOS only, and

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<v Speaker 1>like I said, Android would probably be something that comes

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<v Speaker 1>fairly soon after as well.

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<v Speaker 2>So who do you see is sort of your biggest

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<v Speaker 2>competitor in all this?

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<v Speaker 3>Yeah, you know, I don't. I don't think we see

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<v Speaker 3>ourselves of having a very specific competitor in this example,

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<v Speaker 3>because like the offering we have because we're digital only,

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<v Speaker 3>because we're owned by Verizons, we are have basically a

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<v Speaker 3>facilities based career. It's completely different. It's a completely different

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<v Speaker 3>type of approach. And you know, building things from the

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<v Speaker 3>ground up from a blank sheet of paper allows you

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<v Speaker 3>to do things that many others cannot. It allows us

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<v Speaker 3>to be more agile. It allows us to also take

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<v Speaker 3>the best of some of the best infrastructure in the world,

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<v Speaker 3>which is Verizons for GLT network. And I think the

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<v Speaker 3>combination of those two is a really compelling offering. That's

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<v Speaker 3>why we're able to do what we can with our

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<v Speaker 3>experience today.

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<v Speaker 1>So AT and T has Cricket, T Mobile has Metro

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<v Speaker 1>or I think they just renamed it. Maybe it's Metro still,

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<v Speaker 1>and I don't know what Sprint has, but they are

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<v Speaker 1>similar and people would probably comparing them to you what

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<v Speaker 1>sets visible apart.

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<v Speaker 3>Yeah, Ultimately, it's our experience and it's simplicity of our offering.

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<v Speaker 3>We're basically giving customers exactly what they're looking for based

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<v Speaker 3>on all that research we did, and that's why we

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<v Speaker 3>believe that ultimately is a winning combination for us.

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<v Speaker 1>And I still feel like there's got to be a

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<v Speaker 1>catch because I mean, people have listened this long and

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<v Speaker 1>they're sitting there, they're going, I don't understand. I'm paying

0:09:20.640 --> 0:09:23.560
<v Speaker 1>ninety dollars a month on average for an unlimited plan, Right,

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<v Speaker 1>how is Visible giving me Verizon's network, which by the

0:09:26.040 --> 0:09:29.120
<v Speaker 1>way is probably the best network in the US at

0:09:29.160 --> 0:09:30.040
<v Speaker 1>forty bucks a month?

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<v Speaker 3>Right? Yeah, this is this is geared towards a very

0:09:32.600 --> 0:09:35.520
<v Speaker 3>specific type of customer. We're gearing towards customers for digitally

0:09:35.559 --> 0:09:38.680
<v Speaker 3>savvy or single line accounts essentially, and want the type

0:09:38.679 --> 0:09:42.040
<v Speaker 3>of simplicity and offering that this provides. That's not for everybody,

0:09:42.040 --> 0:09:44.400
<v Speaker 3>and that's okay. You know, we're really focused on the

0:09:44.480 --> 0:09:47.480
<v Speaker 3>type of digitally savy customer or customer value simplicity on

0:09:47.520 --> 0:09:49.520
<v Speaker 3>a single line basis. So we believe that's why it's

0:09:49.520 --> 0:09:50.199
<v Speaker 3>super interesting.

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<v Speaker 1>What about fees, you know, activation fee, thirty five bucks

0:09:54.000 --> 0:09:55.480
<v Speaker 1>for that, Do you have any of those things?

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<v Speaker 3>Nope, it's forty dollars. Yeah, it's all forty dollars all in,

0:09:58.760 --> 0:10:01.680
<v Speaker 3>basically all taxi fees. And again that's like part of

0:10:01.720 --> 0:10:03.719
<v Speaker 3>what we're trying to accomplish is like what does a

0:10:03.760 --> 0:10:05.760
<v Speaker 3>customer actually want? Like I don't want to think about

0:10:05.800 --> 0:10:08.079
<v Speaker 3>all the little line items on a bill. I just

0:10:08.120 --> 0:10:10.080
<v Speaker 3>want to say, here's my price, I get my thing.

0:10:10.160 --> 0:10:12.120
<v Speaker 3>I allow me to do the thing that I want

0:10:12.120 --> 0:10:14.720
<v Speaker 3>the service to do. Like what is wireless character's supposed

0:10:14.720 --> 0:10:16.640
<v Speaker 3>to do. It's supposed to connect you with other human beings.

0:10:16.720 --> 0:10:19.600
<v Speaker 3>That's the whole point. And so we believe that eliminating

0:10:19.600 --> 0:10:21.960
<v Speaker 3>that friction allows us to be a better experience.

0:10:22.400 --> 0:10:24.920
<v Speaker 1>And the name Visible, Yes, where did that come from?

0:10:25.280 --> 0:10:27.160
<v Speaker 1>That was also part of our market research. We just

0:10:27.160 --> 0:10:28.880
<v Speaker 1>felt that it was a good way to kind of

0:10:28.920 --> 0:10:30.960
<v Speaker 1>emphasize what do we stand for as a brand.

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<v Speaker 3>We focus on transparency. We focus on providing value to

0:10:34.920 --> 0:10:37.880
<v Speaker 3>our customers in a collaborative and co creative way. And

0:10:37.920 --> 0:10:40.520
<v Speaker 3>we believe that by being Visible, we can showcase how

0:10:40.520 --> 0:10:44.240
<v Speaker 3>we're really providing the type of simplicity we believe that

0:10:44.280 --> 0:10:45.200
<v Speaker 3>customers really want.

0:10:45.679 --> 0:10:48.160
<v Speaker 1>So explain to me a little bit more about the

0:10:48.200 --> 0:10:51.760
<v Speaker 1>relationship between Visible and Verizon. So you guys are independently

0:10:51.800 --> 0:10:54.000
<v Speaker 1>sort of operated, that's right. Do you meet back with

0:10:54.080 --> 0:10:56.240
<v Speaker 1>like this Verizon CEO and kind of tell them what

0:10:56.280 --> 0:10:58.920
<v Speaker 1>your plans are and you know, talk with him. I mean,

0:10:58.920 --> 0:11:01.560
<v Speaker 1>because some of the things that you're doing are directly

0:11:01.600 --> 0:11:03.080
<v Speaker 1>in competition with them.

0:11:03.280 --> 0:11:05.800
<v Speaker 3>Yeah, you know, it's interesting the way we operate. We

0:11:05.840 --> 0:11:08.880
<v Speaker 3>are independently operated. Obviously, we have a very strong partnership

0:11:08.960 --> 0:11:11.400
<v Speaker 3>with all the things that we need to be successful.

0:11:11.440 --> 0:11:13.520
<v Speaker 3>And really that's why we get the best of both worlds.

0:11:14.200 --> 0:11:17.280
<v Speaker 3>You know, we're we're in close contact and collaboration with

0:11:17.320 --> 0:11:19.439
<v Speaker 3>all the different communities that we leverage and tap into.

0:11:19.760 --> 0:11:22.520
<v Speaker 3>But what this relationship structure allows us to do is

0:11:22.559 --> 0:11:25.760
<v Speaker 3>give us that access to the large capital infrastructure, the

0:11:25.800 --> 0:11:29.000
<v Speaker 3>best and brightest of you know, network engineering combined with

0:11:29.160 --> 0:11:31.160
<v Speaker 3>the best and brightest of kind of newer thinking and

0:11:31.240 --> 0:11:34.439
<v Speaker 3>modern tech. That's how essentially we believe innovation can happen.

0:11:34.520 --> 0:11:36.920
<v Speaker 3>And it's a huge bet on innovation how we think

0:11:37.520 --> 0:11:39.439
<v Speaker 3>modern businesses can continue to evolve.

0:11:39.880 --> 0:11:42.199
<v Speaker 1>Can you talk a little bit about the new iPhones

0:11:42.240 --> 0:11:47.280
<v Speaker 1>have a e SIM capability. It's rumored or it's supposed

0:11:47.320 --> 0:11:49.439
<v Speaker 1>to be active this year, maybe next year, and here

0:11:49.440 --> 0:11:51.840
<v Speaker 1>in the US kind of a different concept for people

0:11:51.960 --> 0:11:56.240
<v Speaker 1>to be able to activate align by scanning a QR

0:11:56.320 --> 0:11:59.360
<v Speaker 1>code with their camera on their phone. So will Visible

0:11:59.480 --> 0:12:01.520
<v Speaker 1>take part in that? And that actually offers a big

0:12:01.559 --> 0:12:03.000
<v Speaker 1>opportunity for you guys as well.

0:12:03.160 --> 0:12:04.720
<v Speaker 3>Absolutely, Yeah, I mean the way you're.

0:12:04.600 --> 0:12:06.440
<v Speaker 1>Putting a SIM in a phone is something and I've

0:12:06.440 --> 0:12:08.360
<v Speaker 1>done a million times, but not everyone has.

0:12:08.400 --> 0:12:10.920
<v Speaker 2>Not everyone wants to, or knows or even understands what

0:12:10.920 --> 0:12:11.280
<v Speaker 2>that means.

0:12:11.360 --> 0:12:14.679
<v Speaker 3>Absolutely, Look, you know, we've built the Visible experience, We've

0:12:14.720 --> 0:12:17.160
<v Speaker 3>built the Visible techs doc to be future proof. We

0:12:17.160 --> 0:12:19.520
<v Speaker 3>want to capitalize on every single move that happens from

0:12:19.520 --> 0:12:22.760
<v Speaker 3>a technological landscape, whether that's a network level, whether that's

0:12:22.800 --> 0:12:25.319
<v Speaker 3>the phone and OEM level, whether it's e SIM or

0:12:25.360 --> 0:12:27.440
<v Speaker 3>anything else like, those are things we want to capitalize on.

0:12:27.520 --> 0:12:30.959
<v Speaker 3>So absolutely, there's things like that that we're closely focused on,

0:12:31.200 --> 0:12:32.920
<v Speaker 3>and as things come to market, we're going to definitely

0:12:32.920 --> 0:12:33.720
<v Speaker 3>take advantage.

0:12:34.000 --> 0:12:37.680
<v Speaker 1>Miguel ki Roga, CEO of Visible, thanks so much for

0:12:37.760 --> 0:12:40.360
<v Speaker 1>joining me today. If you want to learn more about Visible,

0:12:40.559 --> 0:12:43.680
<v Speaker 1>go to the website it is rich on tech dot tv,

0:12:44.040 --> 0:12:46.480
<v Speaker 1>or you can check the show notes as well. If

0:12:46.480 --> 0:12:48.040
<v Speaker 1>you like the show, go ahead and share it with

0:12:48.040 --> 0:12:50.160
<v Speaker 1>your friends. Take a screenshot of you listening to it

0:12:50.240 --> 0:12:53.600
<v Speaker 1>and share it on Twitter, Facebook, Instagram Stories. That's the

0:12:53.600 --> 0:12:55.760
<v Speaker 1>best way to let your friends know that you're learning

0:12:55.800 --> 0:12:58.160
<v Speaker 1>something here. All right, I'm Richidmiel, Thanks so much for listening.

0:12:58.440 --> 0:13:01.960
<v Speaker 2>Bye bye,