WEBVTT - Dayna Frank

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<v Speaker 1>Welcome, Welcome, Welcome back to the Bob Leftstets podcast. My

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<v Speaker 1>guest today is Dana Frank, President and CEO of First Avenue,

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<v Speaker 1>also president of the board of NIVA, the National Independent

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<v Speaker 1>Venue Association. So Dan and tell me about this new

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<v Speaker 1>legislation about ticketing, the Fans First Act.

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<v Speaker 2>Thanks, Bob, I'm excited to be here.

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<v Speaker 3>We have introduced at the end of twenty twenty three

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<v Speaker 3>the Fans First Act, led by Senators Cornyn and Kloeshar

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<v Speaker 3>with Senators Luhn, Welsh.

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<v Speaker 2>Wicker and Blackburn.

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<v Speaker 3>It's a real, no nonsense, no brainer ticketing legislation that

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<v Speaker 3>you know, attempts to get tickets into the hands of

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<v Speaker 3>real fans at fair prices and to cut down on

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<v Speaker 3>some of the predatory and deceptive practices and has some

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<v Speaker 3>transparent measures that everyone seems to like, like all in

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<v Speaker 3>pricing and reinforces the Bots Act, and is one step

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<v Speaker 3>of the puzzle that will go a long way towards

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<v Speaker 3>really protecting our fans and making sure that people who

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<v Speaker 3>want to go to the concerts actually get the tickets.

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<v Speaker 1>You say, one piece of the puzzle. What might the

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<v Speaker 1>other pieces be?

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<v Speaker 3>Oh, there's a number of different legislative solutions, you know,

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<v Speaker 3>in terms of ticketing, and you know, everyone after Taylor

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<v Speaker 3>Swift last year, seems to think they're an expert in ticketing,

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<v Speaker 3>and so a lot of folks had their own, you know, solutions,

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<v Speaker 3>you know. So this is what we think is a

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<v Speaker 3>bipartisan kind of no brainer, first.

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<v Speaker 2>Piece of the puzzle.

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<v Speaker 1>So tell me about some of the elements in the act, right.

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<v Speaker 3>So first, we have all in pricing with itemization, which

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<v Speaker 3>is important I think in our industry and with the

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<v Speaker 3>artist groups, so that fans know, yes, what is the

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<v Speaker 3>total price they're going to pay for the ticket, but

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<v Speaker 3>also what are the fees and you know, what's the

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<v Speaker 3>face value and what's the artist charging for the tickets.

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<v Speaker 3>And then we also have some protections against predatory and

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<v Speaker 3>deceptive practices like I deceptive websites and folks that are

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<v Speaker 3>creating Facebook groups, you know, kind of presuming that they're

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<v Speaker 3>the official ticket sellers or the artists when they're not.

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<v Speaker 3>We have some reinforcements to the Bots Act.

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<v Speaker 2>We have.

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<v Speaker 3>An opt in solution so when people buy on the

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<v Speaker 3>secondary market that they can opt in to receive communications

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<v Speaker 3>from the artists and from the ticket sellers directly. So

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<v Speaker 3>in terms of canceled shows or moved times. You know,

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<v Speaker 3>it's a huge problem where we're hosting a show, we

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<v Speaker 3>don't know sometimes forty to fifty percent of the ticket

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<v Speaker 3>buyers who are actually coming to the show, so we

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<v Speaker 3>have no way of communicating any kind of changes in

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<v Speaker 3>the shows with them. And so we also have a

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<v Speaker 3>study that would go more in depth into some of

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<v Speaker 3>the other issues within ticketing, like you know, how many

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<v Speaker 3>how many tickets that are resold on the secondary market,

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<v Speaker 3>how many of those are by brokers, and how many

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<v Speaker 3>of those are by folks that just can't get a

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<v Speaker 3>babysitter and can't go to the show.

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<v Speaker 1>Okay, let's try to drill a little deeper. So in

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<v Speaker 1>terms of deceptive advertising, let's say your tickets are on

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<v Speaker 1>ticket Master. Just to make it simple, when you Google frequently,

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<v Speaker 1>that's not the first hit you get something from a

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<v Speaker 1>broker or something. So how would this legislation address that

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<v Speaker 1>if at all?

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<v Speaker 3>Yep, Yeah, So it has a ban on using IP

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<v Speaker 3>either venue or artist or promoter IP in organic search

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<v Speaker 3>and advertising and promotion. So you know, if sometimes you'll

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<v Speaker 3>Google and you'll see the venue or the official website.

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<v Speaker 3>Sometimes it comes down even on like the second page

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<v Speaker 3>of Google and so the first six, seven and eight

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<v Speaker 3>hits are all resellers. And so this would say in

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<v Speaker 3>organic searches, promotions marketing, things like those Facebook groups that

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<v Speaker 3>folks create and say, oh, get your official tickets here, Well,

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<v Speaker 3>that wouldn't be allowed anymore. And there's pretty stiff penalties

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<v Speaker 3>when it comes to enforcing the act so that it

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<v Speaker 3>actually is 'enforceable.

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<v Speaker 1>Let's talk very practically. So now I'm searching for tickets,

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<v Speaker 1>will I see the authorized reseller first? Or is it

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<v Speaker 1>just that the other ones it will be clearer that

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<v Speaker 1>their secondary market? What will I actually see if I'm

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<v Speaker 1>a relatively unsophisticated buyer.

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<v Speaker 3>So you will still see the Google ad words the

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<v Speaker 3>purchased words first, and so that might be a secondary seller. However,

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<v Speaker 3>if you know, I don't want to presume that everybody

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<v Speaker 3>has their SEO optimization down, but the first or second

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<v Speaker 3>should be the official seller below that adds the purchase ads.

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<v Speaker 1>Okay, tell us a little bit more about secondaries not

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<v Speaker 1>being able to use primary ip.

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<v Speaker 3>Yeah, so things like like I said, those Facebook groups,

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<v Speaker 3>or things like using the venue name to advertise or

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<v Speaker 3>the artist's name to advertise you know, we have to

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<v Speaker 3>allow for them to actually advertise what it is they're selling, right,

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<v Speaker 3>they have to be able to use that name. But

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<v Speaker 3>in terms of like advertising and promotions, that would.

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<v Speaker 2>Not be allowable.

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<v Speaker 1>Can you give me an example.

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<v Speaker 3>Yeah, you know, if they're sending out an email blast

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<v Speaker 3>in the header, it's like buy all of your first

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<v Speaker 3>avenue tickets here, right, So what would be allowable is

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<v Speaker 3>like a ligne listing and a description of the actual product,

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<v Speaker 3>but not the use of that IP in overall marketing

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<v Speaker 3>and promotions.

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<v Speaker 1>Okay, Now you talked about enforcement, about the previous Botch

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<v Speaker 1>Act enforcement there and what would be different today.

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<v Speaker 3>Right, So you know what when we first started thinking

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<v Speaker 3>about legislative solutions for ticketing issues, what we heard really

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<v Speaker 3>clearly is there has to be pretty stiff monetary penalties

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<v Speaker 3>because anyone from state ags to official you know, government officials,

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<v Speaker 3>without financial penalties, there's very little motivation or resources to

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<v Speaker 3>go after a perpetrator. So we have in the bill,

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<v Speaker 3>it's believed, don't quote me on this, I believe it's

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<v Speaker 3>one thousand dollars a day up to ten thousand dollars

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<v Speaker 3>per ticket for the violation. And so that's a pretty stiff.

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<v Speaker 3>So if you're looking at the a violation of an

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<v Speaker 3>overall website with thousands of tickets, that number gets to

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<v Speaker 3>be pretty pretty strict pretty quickly.

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<v Speaker 1>Okay, It's one thing to have the law on the books,

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<v Speaker 1>it's another thing to have it enforced. You know, in

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<v Speaker 1>terms of crime, usually ticketing is far from the top.

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<v Speaker 1>So what would ensure that law enforcement would actually act

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<v Speaker 1>on this?

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<v Speaker 2>That is a great question.

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<v Speaker 3>I think it's going to be the loud voice of

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<v Speaker 3>our industry having this law and having the financial penalties

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<v Speaker 3>and having you know, also in the law there's a

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<v Speaker 3>website that anyone can go to report the violations and

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<v Speaker 3>really making.

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<v Speaker 2>Sure that it is enforced.

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<v Speaker 3>But that's certainly been an issue with every piece of

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<v Speaker 3>ticketing legislation that's passed.

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<v Speaker 1>Okay, so what is the status of the bill down.

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<v Speaker 3>Yep, So we introduced at the end of December. Excited

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<v Speaker 3>to get it introduced. Timing wise, it was like right

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<v Speaker 3>before the recess. So we're actively securing co sponsors. We

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<v Speaker 3>have a number of whom in the hopper and are

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<v Speaker 3>you know, really excited by the momentum and hopefully we'll

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<v Speaker 3>be able to introduce the new co sponsor soon. And

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<v Speaker 3>there's also a piece of legislation in the House called

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<v Speaker 3>the Ticket Act that has the similar provisions of the

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<v Speaker 3>Fans First Act. And also, I forgot to mention spec

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<v Speaker 3>tickets everybody, I think in the industry. You know, if

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<v Speaker 3>you don't know what a spec ticket is, it's when

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<v Speaker 3>they astronomical amounts on the secondary markets twenty thousand dollars,

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<v Speaker 3>ten thousand dollars, maybe even one hundred dollars.

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<v Speaker 2>But it's when.

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<v Speaker 3>Somebody has posted a ticket for sale that doesn't actually

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<v Speaker 3>exist yet, right they're posted before the actual on sale

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<v Speaker 3>or in seats that don't exist, et cetera. So this

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<v Speaker 3>would actually make the practice of spec tickets illegal. It

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<v Speaker 3>would allow for a concierge service, which would allow for

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<v Speaker 3>a consumer, if they can't get online at you know,

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<v Speaker 3>Tuesday at ten am, to be able to come out

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<v Speaker 3>quote unquote hire a broker such to go and secure

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<v Speaker 3>the tickets for them. But the listings would have to

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<v Speaker 3>be separately from tickets, the pricing would have to delineate

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<v Speaker 3>between the sur and the ticket fee. And so excited,

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<v Speaker 3>very excited to ban this much hated practice.

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<v Speaker 1>Okay, let's go back. You know you're very familiar with

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<v Speaker 1>the legislative process. Many people are not. Let's go back

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<v Speaker 1>to the beginning and with Klobatar, who's your state senator, Minnesota?

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<v Speaker 1>How did this legislation come to be?

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<v Speaker 3>So we started seeing after reopening, I would end of

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<v Speaker 3>twenty twenty one, really beginning of twenty twenty two, amongst

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<v Speaker 3>the NEVA folks that are drop rates just weren't really recovering.

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<v Speaker 1>Wait with just a little bit slower because there's a

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<v Speaker 1>lot of things going on. Tell us about NIVA.

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<v Speaker 3>Sure So, NIVA as the National Independent Venue Association, we

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<v Speaker 3>came together late March early April after the COVID shutdowns

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<v Speaker 3>had completely you know, ended our business and our ability

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<v Speaker 3>to generate any revenue whatsoever, and we banded together both

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<v Speaker 3>for knowledge sharing and community and trauma bonding as people

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<v Speaker 3>would say, but also to pass legislation that would allow

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<v Speaker 3>us the resources to ensure that we're able to reopen

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<v Speaker 3>when it was safe to do so. We have, I believe,

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<v Speaker 3>about twelve hundred members in every state, every congressional district,

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<v Speaker 3>ranging from you know, fifty capacity coffee shops all the

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<v Speaker 3>way up to amphitheaters and independent venues that generate the

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<v Speaker 3>majority of the revenue by selling tickets.

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<v Speaker 2>That's the qualifications.

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<v Speaker 1>Okay, how did you end up being the president of

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<v Speaker 1>the board.

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<v Speaker 2>That is a great question.

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<v Speaker 3>I maybe because no one else wanted to do it.

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<v Speaker 3>I was the one that was really passionate about a

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<v Speaker 3>federal bill and kind of led the charge on the

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<v Speaker 3>advocacy effort. And because advocacy really was the first, second,

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<v Speaker 3>and third priority, you know, realizing that there would be

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<v Speaker 3>no venues in which to have an association if we

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<v Speaker 3>didn't get this bill passed. The four other folks that

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<v Speaker 3>were on the board elected me president.

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<v Speaker 1>Okay, let's go back. You're sitting at home, lockdown, there

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<v Speaker 1>are no shows. Tell me about the genesis of Neva

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<v Speaker 1>and your role in it.

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<v Speaker 3>So it was actually Reverend Moose and Marauder that called

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<v Speaker 3>folks together on a town hall I think the first.

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<v Speaker 3>The first one was actually a conference call. I don't

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<v Speaker 3>even know if anyone knew what Zoom was yet, and

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<v Speaker 3>it was I believe, a end of February, first week

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<v Speaker 3>of March, to just hear from from folks in Europe

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<v Speaker 3>what they were seeing and really kind of give a

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<v Speaker 3>warning signal. And so I started joining those early calls

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<v Speaker 3>and then when it went to zoom, seeing the other

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<v Speaker 3>faces on there and realizing that, you know, these are

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<v Speaker 3>all people with families, with lives, with houses, with obligations,

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<v Speaker 3>and we were all going to be out of work

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<v Speaker 3>and in severe debt with absolutely no way to repay

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<v Speaker 3>any of our obligations unless we did something about it.

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<v Speaker 1>Now to what deg we Was there an organization prior

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<v Speaker 1>to this amongst the independents?

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<v Speaker 2>Oh, there was no organization.

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<v Speaker 3>I think, you know, people they would talk about with

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<v Speaker 3>very you know, with guards up.

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<v Speaker 4>You know.

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<v Speaker 3>I kind of made it a habit whenever I traveled,

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<v Speaker 3>I would always reach out to the independent promoter, the

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<v Speaker 3>club owner in town, just to get a tour and

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<v Speaker 3>just to try to learn from them and see what

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<v Speaker 3>they're doing. And I feel like I was always greeted

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<v Speaker 3>with a little bit of like, are you coming into

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<v Speaker 3>my city?

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<v Speaker 2>What do you want to talk to me for?

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<v Speaker 3>And so there was certainly a lot of we knew

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<v Speaker 3>about each other, but I don't think there was a

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<v Speaker 3>lot of you know, knowledge sharing or real kind of

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<v Speaker 3>deep community amongst them.

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<v Speaker 2>And that changed real fast.

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<v Speaker 1>Okay, so now everybody's on a zoom. How do you

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<v Speaker 1>organize and how do you set an agenda.

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<v Speaker 3>Very messily. Those early meetings were they were pretty frantic,

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<v Speaker 3>pretty desperate, and the way it came together it really

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<v Speaker 3>self organized. And I think when you're in a situation

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<v Speaker 3>that is, you know a little bit like war, a

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<v Speaker 3>little bit like there's no alternative. It really people really

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<v Speaker 3>wanted to help and there wasn't a whole lot of

0:13:37.600 --> 0:13:41.080
<v Speaker 3>you know, arguments or dissension dissensions. It really was like, Okay,

0:13:41.120 --> 0:13:41.680
<v Speaker 3>we need to do this.

0:13:41.720 --> 0:13:43.480
<v Speaker 2>Who's going to do it? Great, you're going to do it.

0:13:44.320 --> 0:13:45.280
<v Speaker 2>And also, you.

0:13:45.320 --> 0:13:49.320
<v Speaker 3>Know, again kudos to Rever Moose who was our early

0:13:49.360 --> 0:13:52.640
<v Speaker 3>executive director and how real from World Cafe.

0:13:52.720 --> 0:13:54.400
<v Speaker 1>Why don't you tell people who he is?

0:13:55.280 --> 0:13:59.160
<v Speaker 3>He has a marketing firm out of New York called Marauder,

0:13:59.280 --> 0:14:02.560
<v Speaker 3>and he was he brought Independent Venue Week across from

0:14:02.600 --> 0:14:05.240
<v Speaker 3>the UK, and so he was the just again the

0:14:05.240 --> 0:14:09.080
<v Speaker 3>perfect person to really gather everybody because he didn't have

0:14:09.120 --> 0:14:12.520
<v Speaker 3>a venue so wasn't seen, you know, as a competitor,

0:14:12.800 --> 0:14:16.560
<v Speaker 3>but also was already in communication with all the independent

0:14:16.640 --> 0:14:18.680
<v Speaker 3>venues in town due to independent Venueek.

0:14:19.600 --> 0:14:24.240
<v Speaker 1>Okay, so now everybody's talking, how do you set the agenda?

0:14:25.440 --> 0:14:28.440
<v Speaker 3>So really it's centered around we need to get this

0:14:28.480 --> 0:14:30.320
<v Speaker 3>bill passed. Okay, what do we need to do to

0:14:30.320 --> 0:14:31.080
<v Speaker 3>get a bill passed?

0:14:31.240 --> 0:14:33.680
<v Speaker 1>Well, well, a little bit slower. So I mean, I

0:14:33.720 --> 0:14:38.480
<v Speaker 1>remember being on the email thread and basically it's about

0:14:38.920 --> 0:14:42.280
<v Speaker 1>getting money to the venues and the people who worked there.

0:14:42.840 --> 0:14:45.800
<v Speaker 1>But how did you decide you were going to have legislation,

0:14:45.920 --> 0:14:47.480
<v Speaker 1>How did you decide what was going to be in

0:14:47.520 --> 0:14:49.600
<v Speaker 1>the legislation, How did you decide who's going to be

0:14:49.600 --> 0:14:50.280
<v Speaker 1>the first mover.

0:14:52.040 --> 0:14:56.000
<v Speaker 3>So we weren't even thinking legislation at the beginning. We

0:14:56.040 --> 0:14:59.400
<v Speaker 3>were just thinking, Okay, there's going to be another Care's bill.

0:15:00.040 --> 0:15:02.760
<v Speaker 3>We want to get in that Cares bill because we

0:15:02.800 --> 0:15:05.720
<v Speaker 3>had read the first Cares bill and saw, oh wait,

0:15:05.760 --> 0:15:07.560
<v Speaker 3>there's a separate provision for restaurants.

0:15:07.960 --> 0:15:09.080
<v Speaker 2>So that's how we knew it was possible.

0:15:09.120 --> 0:15:10.880
<v Speaker 3>We're like, if they're doing something for restaurants, they can

0:15:10.920 --> 0:15:14.240
<v Speaker 3>do something for venues because we don't have takeout. You know,

0:15:14.280 --> 0:15:17.320
<v Speaker 3>they went down thirty forty percent, we were down to

0:15:17.480 --> 0:15:20.360
<v Speaker 3>zero percent. So we're like, we need something in that bill. Okay,

0:15:20.360 --> 0:15:21.880
<v Speaker 3>how do you get something in a bill? You got

0:15:21.920 --> 0:15:25.320
<v Speaker 3>to hire a lobbyist. So I called around to the folks.

0:15:25.480 --> 0:15:26.960
<v Speaker 1>I knew who might be well, wha, wha, wha, whoa

0:15:27.000 --> 0:15:30.280
<v Speaker 1>a little bit slower. How did you become the point person?

0:15:32.160 --> 0:15:36.480
<v Speaker 2>I think I was. I that's a really good question.

0:15:37.480 --> 0:15:41.000
<v Speaker 3>Maybe just because I was super passionate and you know,

0:15:41.160 --> 0:15:44.240
<v Speaker 3>making a lot of the calls and had a vision

0:15:44.360 --> 0:15:49.560
<v Speaker 3>and was determined to really get this thing done, and

0:15:49.640 --> 0:15:53.360
<v Speaker 3>so just I think de facto fell into that role

0:15:53.400 --> 0:15:54.080
<v Speaker 3>of quarterback.

0:15:54.720 --> 0:15:58.920
<v Speaker 1>Oh okay, So basically everybody did they say, Dana, you go,

0:15:59.640 --> 0:16:01.800
<v Speaker 1>or all all of a sudden, everybody's doing different stuff

0:16:01.800 --> 0:16:04.400
<v Speaker 1>and they said, well, Dana's doing stuff, let's fall behind her.

0:16:05.600 --> 0:16:07.800
<v Speaker 2>I think at that time, no one really knew what

0:16:07.960 --> 0:16:08.280
<v Speaker 2>to do.

0:16:08.760 --> 0:16:11.480
<v Speaker 3>So when somebody came, you know, with a plan and

0:16:11.480 --> 0:16:13.400
<v Speaker 3>with Okay, this is what we're going to do, it

0:16:13.520 --> 0:16:17.240
<v Speaker 3>really you know again, like I said, everybody was really

0:16:17.960 --> 0:16:22.080
<v Speaker 3>willing to contribute and willing to contribute where they were

0:16:22.080 --> 0:16:26.240
<v Speaker 3>needed and with what was necessary at the time. From

0:16:26.240 --> 0:16:30.000
<v Speaker 3>the initial IVW meetings, there were five of us that

0:16:30.040 --> 0:16:33.240
<v Speaker 3>were elected to the board, and so each of us

0:16:33.240 --> 0:16:35.920
<v Speaker 3>had I think, different interests, and like I said, my

0:16:35.960 --> 0:16:40.400
<v Speaker 3>interest was in advocacy and in getting some federal support

0:16:40.560 --> 0:16:43.640
<v Speaker 3>for the venues, and so I became the Advocacy Chair,

0:16:43.960 --> 0:16:48.480
<v Speaker 3>and we took from the initial emails of people that

0:16:48.560 --> 0:16:52.680
<v Speaker 3>signed up for NIVA, through again the great leadership of

0:16:52.800 --> 0:16:57.320
<v Speaker 3>Audrey Fick Schaeffer and Gary Witt, I just sent a

0:16:57.440 --> 0:16:59.720
<v Speaker 3>mass email to anyone who said they were interested in lobbying,

0:16:59.720 --> 0:17:04.440
<v Speaker 3>and so we formed the Advocacy Committee, and then we

0:17:04.640 --> 0:17:08.840
<v Speaker 3>broke it down into states because part of the idea

0:17:08.920 --> 0:17:13.640
<v Speaker 3>behind going for federal support was, you know, at First Avenue,

0:17:13.720 --> 0:17:16.040
<v Speaker 3>we know what we mean in Minnesota, and we know

0:17:16.080 --> 0:17:19.480
<v Speaker 3>the relationships we have locally. You know, we have had

0:17:19.920 --> 0:17:23.680
<v Speaker 3>nothing federally, but we knew locally help beloved and how

0:17:23.720 --> 0:17:27.520
<v Speaker 3>people would be really, really interested and anxious to help us.

0:17:27.600 --> 0:17:29.520
<v Speaker 3>And so we just said, you know, there's First Avenues

0:17:29.560 --> 0:17:32.600
<v Speaker 3>in every city that had these kinds of relationships. So

0:17:32.640 --> 0:17:34.520
<v Speaker 3>we broke it down into a priest and captain system

0:17:34.680 --> 0:17:37.720
<v Speaker 3>and said, Okay, you know, we'll have a few of

0:17:37.800 --> 0:17:42.000
<v Speaker 3>us that are kind of overseeing the national strategy, but everybody.

0:17:41.480 --> 0:17:42.120
<v Speaker 2>On the ground.

0:17:43.000 --> 0:17:47.480
<v Speaker 3>The really main commitment was to get your local congress

0:17:47.480 --> 0:17:51.120
<v Speaker 3>person and your senator invested in our cause and.

0:17:51.080 --> 0:17:51.840
<v Speaker 2>Wanting to help us.

0:17:52.640 --> 0:17:55.119
<v Speaker 1>So how did you end up hiring a lobbyist?

0:17:56.440 --> 0:18:00.520
<v Speaker 3>We got very early financial support from ce tickets. We

0:18:00.560 --> 0:18:03.200
<v Speaker 3>had nothing, right, We had a lot of people and

0:18:03.280 --> 0:18:05.800
<v Speaker 3>a lot of people with time and willingness to work,

0:18:05.920 --> 0:18:09.119
<v Speaker 3>but we had no resources whatsoever. So we got some

0:18:09.280 --> 0:18:13.720
<v Speaker 3>early financial support. There were about six of us that

0:18:13.880 --> 0:18:17.280
<v Speaker 3>gathered as the you know, kind of de facto selection

0:18:17.600 --> 0:18:19.080
<v Speaker 3>or search committee.

0:18:19.720 --> 0:18:22.560
<v Speaker 2>We each kind of reached out to people that we knew.

0:18:22.760 --> 0:18:26.040
<v Speaker 3>I mean, you know, at the beginning, I can't really

0:18:26.320 --> 0:18:30.800
<v Speaker 3>kind of overstate how how frantic and how hard everyone

0:18:30.840 --> 0:18:33.919
<v Speaker 3>worked and what just kind of a.

0:18:33.280 --> 0:18:34.320
<v Speaker 2>Desperate time it was.

0:18:34.400 --> 0:18:36.160
<v Speaker 3>But it was like, okay, we need a federal lobbyist.

0:18:36.760 --> 0:18:39.120
<v Speaker 3>I called to the you know, kind of bigger promoters

0:18:39.119 --> 0:18:42.399
<v Speaker 3>that I thought might be doing something in DC. No

0:18:42.440 --> 0:18:44.080
<v Speaker 3>one had a federal lobbyist. So I was like, wait,

0:18:44.359 --> 0:18:47.160
<v Speaker 3>I don't know anyone in DC. I'm from Minnesota.

0:18:47.200 --> 0:18:47.760
<v Speaker 2>What am I going to do?

0:18:47.760 --> 0:18:49.840
<v Speaker 3>And I'm like, wait, then, I'm thirty club And so

0:18:49.880 --> 0:18:52.359
<v Speaker 3>I happened to have been sitting next to Audrey Fixschaeffer

0:18:52.359 --> 0:18:55.159
<v Speaker 3>at a dinner a few nights a few months before

0:18:55.520 --> 0:18:57.280
<v Speaker 3>and just sent her a Facebook message saying, Hey, you're

0:18:57.280 --> 0:19:00.240
<v Speaker 3>a DC do you know a lobbyist? So, you know,

0:19:00.320 --> 0:19:04.880
<v Speaker 3>she joined up and and we really just you know again,

0:19:04.920 --> 0:19:08.520
<v Speaker 3>everybody reached into their networks, came up with the names

0:19:08.560 --> 0:19:11.800
<v Speaker 3>that we could find, and I think are the lobbyist

0:19:11.800 --> 0:19:14.200
<v Speaker 3>that we found Ach and Gump the best, Casey Higgins

0:19:14.240 --> 0:19:16.320
<v Speaker 3>and it began the best lobbyist in the entire world.

0:19:17.640 --> 0:19:21.080
<v Speaker 3>We found them because somebody on a group chain I

0:19:21.119 --> 0:19:24.560
<v Speaker 3>was in said that Paul Ryan's office was giving PPP advice.

0:19:25.160 --> 0:19:26.840
<v Speaker 3>So I was like, well, I can't call Paul Paul

0:19:26.920 --> 0:19:29.639
<v Speaker 3>Ryan's office. I'm from Minneapolis, but I know somebody from Milwaukee.

0:19:30.440 --> 0:19:32.600
<v Speaker 3>So Gary Witt, you know, called up Paul Ryan's office

0:19:32.640 --> 0:19:36.160
<v Speaker 3>and was referred to Casey Higgins. Uh, and that's how

0:19:36.160 --> 0:19:37.520
<v Speaker 3>we we got to Casey.

0:19:38.280 --> 0:19:40.399
<v Speaker 1>Tell us about Casey and his firm.

0:19:41.440 --> 0:19:43.200
<v Speaker 2>Mm. Her firm is.

0:19:44.680 --> 0:19:49.280
<v Speaker 3>No, No, So they're a huge, you know top I

0:19:49.520 --> 0:19:52.680
<v Speaker 3>don't know that much about law firms, but a top

0:19:52.720 --> 0:19:57.760
<v Speaker 3>firm and really became invested in our cause.

0:19:57.880 --> 0:19:58.480
<v Speaker 2>And I think how.

0:19:58.400 --> 0:20:02.240
<v Speaker 1>Pastora law firm lobbying firm, Well.

0:20:02.119 --> 0:20:06.080
<v Speaker 3>The the lobbyists are are lawyers, so it's a law

0:20:06.080 --> 0:20:07.040
<v Speaker 3>firm that also has us.

0:20:07.080 --> 0:20:08.560
<v Speaker 1>So all the lobbyists are lawyers.

0:20:09.359 --> 0:20:14.520
<v Speaker 3>I might be overstating that, but I believe most of

0:20:14.520 --> 0:20:17.160
<v Speaker 3>the major lobbying firms are law firms.

0:20:17.280 --> 0:20:22.480
<v Speaker 1>Okay, and so this law firm they're representing NIVA. How

0:20:22.480 --> 0:20:23.919
<v Speaker 1>many other clients do they have?

0:20:25.119 --> 0:20:25.600
<v Speaker 2>Oh?

0:20:26.040 --> 0:20:31.200
<v Speaker 3>Oh a hundreds? But thank god the conflict check checked out.

0:20:31.760 --> 0:20:33.760
<v Speaker 3>So that was very fortunate for us.

0:20:34.160 --> 0:20:36.359
<v Speaker 1>And so then what kind of an agreement do you

0:20:36.400 --> 0:20:38.200
<v Speaker 1>make with the lobbying firm?

0:20:38.880 --> 0:20:41.560
<v Speaker 3>Yeah, yeah, So we had a monthly retainer and they

0:20:41.600 --> 0:20:44.280
<v Speaker 3>got to work immediately, I think from our first call,

0:20:45.040 --> 0:20:48.560
<v Speaker 3>you know, really guiding the strategy and setting out how

0:20:48.600 --> 0:20:51.760
<v Speaker 3>we were going to tell our stories. I I'll never forget.

0:20:51.800 --> 0:20:54.720
<v Speaker 3>You know, they did a lobbying one oh one for

0:20:55.560 --> 0:20:58.680
<v Speaker 3>NIVA members, like how to talk to your member of Congress,

0:20:58.760 --> 0:21:01.280
<v Speaker 3>you know, because most folks had never been involved in

0:21:01.359 --> 0:21:04.880
<v Speaker 3>anything like this. You know, we're used to hosting fundraisers

0:21:04.960 --> 0:21:08.520
<v Speaker 3>maybe you know, talking to our city council people, but

0:21:08.960 --> 0:21:11.840
<v Speaker 3>you know, in terms of federal lobbying, it was all new.

0:21:13.200 --> 0:21:17.040
<v Speaker 1>So, okay, how do you talk to a congress person,

0:21:18.920 --> 0:21:20.280
<v Speaker 1>you know, like a real person.

0:21:20.760 --> 0:21:22.680
<v Speaker 2>It would it's pretty surprising.

0:21:23.840 --> 0:21:28.840
<v Speaker 3>And sharing our stories and I was going to say fortunately,

0:21:28.880 --> 0:21:31.880
<v Speaker 3>but really it's unfortunately. You know, we had kind of

0:21:32.040 --> 0:21:36.040
<v Speaker 3>the most authentic SOB story of all sab stories. You know,

0:21:36.760 --> 0:21:40.080
<v Speaker 3>during the pandemic, people were cashing out there for one case,

0:21:40.160 --> 0:21:40.760
<v Speaker 3>they were.

0:21:40.920 --> 0:21:42.359
<v Speaker 2>Remortgaging their houses.

0:21:42.560 --> 0:21:48.520
<v Speaker 3>They were doing everything imaginable and anything they could to

0:21:48.640 --> 0:21:51.119
<v Speaker 3>just try to hang on one more month, two more months.

0:21:52.040 --> 0:21:54.680
<v Speaker 3>So you know, those were the stories that we told.

0:21:54.760 --> 0:21:56.760
<v Speaker 3>And on top of that the impact that we have

0:21:56.800 --> 0:21:59.960
<v Speaker 3>in our communities, and we were, you know, really fortunate

0:22:00.160 --> 0:22:04.359
<v Speaker 3>that we had built. You know, almost every independent venue

0:22:04.680 --> 0:22:10.359
<v Speaker 3>has built really strong, deep rooted community relationships. So you know,

0:22:10.480 --> 0:22:13.760
<v Speaker 3>I was on a call with a congress person from

0:22:14.480 --> 0:22:19.800
<v Speaker 3>rural or yeah, the valley in California, and so it

0:22:19.840 --> 0:22:22.520
<v Speaker 3>wasn't just the historic theater on the call. It was

0:22:22.560 --> 0:22:25.359
<v Speaker 3>also the director of the Chamber of Commerce, and the

0:22:25.359 --> 0:22:28.680
<v Speaker 3>local hotel and the restaurant next door, and they were

0:22:28.720 --> 0:22:31.880
<v Speaker 3>all advocating for saveer stages and for helping the theater

0:22:32.600 --> 0:22:35.520
<v Speaker 3>because without the theater they wouldn't have any business either.

0:22:42.520 --> 0:22:46.680
<v Speaker 1>Okay, you go to the lobbying firm, we hear all

0:22:46.760 --> 0:22:50.800
<v Speaker 1>the time that the lobbying firm writes the legislation. Is

0:22:50.840 --> 0:22:51.680
<v Speaker 1>that what happened?

0:22:54.200 --> 0:22:58.760
<v Speaker 3>I think the staffers wrote the the staffers wrote the legislation, but.

0:23:00.200 --> 0:23:03.800
<v Speaker 1>The lobbying firm of the staffers for the elected officials.

0:23:03.320 --> 0:23:07.320
<v Speaker 3>The Senate officials. Yeah, yeah, the Senate staffers.

0:23:07.560 --> 0:23:10.159
<v Speaker 1>Okay, so you have lobbying one on one from the

0:23:10.200 --> 0:23:15.320
<v Speaker 1>lobby firm you hire, and do they tell everybody in

0:23:15.480 --> 0:23:18.440
<v Speaker 1>NEEDA to talk to their people? Do they say what

0:23:18.520 --> 0:23:19.560
<v Speaker 1>the agenda is?

0:23:20.800 --> 0:23:21.000
<v Speaker 2>Right?

0:23:21.119 --> 0:23:26.919
<v Speaker 3>So we organized into a precinct captain system. So the

0:23:26.920 --> 0:23:29.920
<v Speaker 3>folks that initially had said they were interested in lobbying

0:23:30.400 --> 0:23:32.600
<v Speaker 3>the we all joined on. I think we were talking

0:23:32.640 --> 0:23:36.360
<v Speaker 3>three times a week. We were in constant communication, and

0:23:36.400 --> 0:23:41.159
<v Speaker 3>so there was one kind of leader for every state

0:23:41.359 --> 0:23:44.280
<v Speaker 3>or district. So we had like you know, Northern California

0:23:44.280 --> 0:23:49.520
<v Speaker 3>and Southern California, and those folks were responsible for coordinating

0:23:49.600 --> 0:23:53.560
<v Speaker 3>amongst all of the NEVA venues in their district. So

0:23:53.800 --> 0:23:56.160
<v Speaker 3>you know, it'd be pretty hard to have a thousand

0:23:56.160 --> 0:23:59.840
<v Speaker 3>people on a call trying to stay organized and stay productive.

0:24:00.440 --> 0:24:02.520
<v Speaker 3>So you know, we again, we had more of a

0:24:02.640 --> 0:24:06.040
<v Speaker 3>structured system. So we would talk to you know, Gen

0:24:06.119 --> 0:24:08.080
<v Speaker 3>Lyons in New York and then she would coordinate with

0:24:08.119 --> 0:24:10.280
<v Speaker 3>all the New York venues to go in and talk

0:24:10.320 --> 0:24:12.560
<v Speaker 3>to Senator Schumer or Senator Deliveran.

0:24:13.320 --> 0:24:14.240
<v Speaker 2>That's how we organized.

0:24:14.520 --> 0:24:20.760
<v Speaker 1>Okay, Okay, very practically. You have these precinct captains. You

0:24:20.880 --> 0:24:24.919
<v Speaker 1>then want to hit every member of Congress and you

0:24:24.960 --> 0:24:27.280
<v Speaker 1>want to tell them what story. You just want to say,

0:24:27.359 --> 0:24:29.000
<v Speaker 1>give me money or do you go over there with

0:24:29.040 --> 0:24:30.960
<v Speaker 1>an agenda? We needed x y Q.

0:24:32.920 --> 0:24:33.160
<v Speaker 2>YEP.

0:24:33.280 --> 0:24:37.320
<v Speaker 3>I believe we hit ninety five percent of members of Congress.

0:24:37.359 --> 0:24:41.960
<v Speaker 3>I think we even had a representative from Guam. So

0:24:42.320 --> 0:24:45.880
<v Speaker 3>we you know, our motto is no stone left unturned,

0:24:46.520 --> 0:24:49.840
<v Speaker 3>because it's you know, easy to sit here in twenty

0:24:49.840 --> 0:24:51.440
<v Speaker 3>twenty four and look back and say, oh, of course

0:24:51.480 --> 0:24:52.120
<v Speaker 3>we were going to get.

0:24:52.040 --> 0:24:52.840
<v Speaker 2>The bill we had.

0:24:53.000 --> 0:24:56.119
<v Speaker 3>There was no assurances whatsoever that we were going to

0:24:56.160 --> 0:25:00.800
<v Speaker 3>get anything, and so we left literally no stone unturned.

0:25:00.840 --> 0:25:02.840
<v Speaker 3>If there was anyone to talk to, we would talk

0:25:02.840 --> 0:25:07.040
<v Speaker 3>to them. I think one one of our members actually

0:25:07.359 --> 0:25:10.400
<v Speaker 3>found out the running route of her senator and put

0:25:10.480 --> 0:25:13.879
<v Speaker 3>up yard signs along the running route to get his attention.

0:25:14.880 --> 0:25:18.159
<v Speaker 3>And so, yeah, we went in and the kind of

0:25:18.160 --> 0:25:20.880
<v Speaker 3>a gender or strategy we followed was, you know, tell

0:25:20.920 --> 0:25:26.040
<v Speaker 3>your personal story, tell your economic impact. Gary Witt from

0:25:26.760 --> 0:25:31.160
<v Speaker 3>Pop Theater Group in Milwaukee had, you know, came initially

0:25:31.240 --> 0:25:33.560
<v Speaker 3>with a staff that he had read in a Chicago

0:25:33.600 --> 0:25:38.159
<v Speaker 3>paper really recently before the pandemic shutdown said one dollar

0:25:38.400 --> 0:25:42.200
<v Speaker 3>of every at one dollar spent on a ticket in

0:25:42.240 --> 0:25:46.679
<v Speaker 3>a small venue equaled twelve dollars of economic impact. So

0:25:46.960 --> 0:25:50.080
<v Speaker 3>we used that stat it was it was done, you know,

0:25:50.480 --> 0:25:53.359
<v Speaker 3>an official study by the Chicago Loop, so it was documented.

0:25:53.400 --> 0:25:56.480
<v Speaker 3>We didn't we didn't make it up, but we used

0:25:56.480 --> 0:25:59.360
<v Speaker 3>that number to measure our economic impact and went in

0:25:59.560 --> 0:26:02.199
<v Speaker 3>with not only just our personal stories of like, this

0:26:02.240 --> 0:26:04.600
<v Speaker 3>is how long I've been in business, this is you

0:26:04.600 --> 0:26:06.760
<v Speaker 3>know how much I've mortgaged on my house, this is

0:26:06.800 --> 0:26:10.879
<v Speaker 3>how many employees I have, but also you know, this

0:26:11.119 --> 0:26:15.080
<v Speaker 3>was my economic impact. This is what I've generated in

0:26:16.080 --> 0:26:17.760
<v Speaker 3>revenue and jobs for my community.

0:26:18.560 --> 0:26:21.359
<v Speaker 1>Okay, so you go when you hit all these congress people,

0:26:22.400 --> 0:26:24.680
<v Speaker 1>are you just telling a story or do you say

0:26:24.800 --> 0:26:25.760
<v Speaker 1>we want X?

0:26:26.680 --> 0:26:30.040
<v Speaker 3>We always had an ask that was rule rule number

0:26:30.040 --> 0:26:32.480
<v Speaker 3>one is you know, you go and you tell your story,

0:26:32.520 --> 0:26:36.240
<v Speaker 3>but there's always an end with will you sign our letter?

0:26:36.560 --> 0:26:40.399
<v Speaker 3>Will you co sponsor our legislation? Will you if you've

0:26:40.400 --> 0:26:43.920
<v Speaker 3>already co sponsored, will you call to people and help

0:26:45.000 --> 0:26:47.600
<v Speaker 3>convince them to co sponsor? You know, always leaving with

0:26:47.720 --> 0:26:49.800
<v Speaker 3>a tangible way that somebody can help us.

0:26:50.240 --> 0:26:54.560
<v Speaker 1>How does it turn from a want hiring the lobbying

0:26:54.640 --> 0:26:58.280
<v Speaker 1>firm to an actual piece of legislation. When you're saying

0:26:58.280 --> 0:27:01.200
<v Speaker 1>will you sign our legislation, we're just legislation come from.

0:27:02.520 --> 0:27:07.480
<v Speaker 3>Yeah, it was actually the senators we sent out you

0:27:07.520 --> 0:27:10.400
<v Speaker 3>know again along with like there's there's so many industry partners,

0:27:10.520 --> 0:27:12.359
<v Speaker 3>and thank you again to everyone.

0:27:12.440 --> 0:27:12.760
<v Speaker 2>Everyone.

0:27:12.800 --> 0:27:15.120
<v Speaker 3>I feel like listening to this probably helped in some way.

0:27:16.400 --> 0:27:20.440
<v Speaker 3>So we just again, we first sent a letter just saying, hey,

0:27:20.680 --> 0:27:21.640
<v Speaker 3>in Congress, we need help.

0:27:21.680 --> 0:27:22.680
<v Speaker 2>We're totally shut down.

0:27:23.440 --> 0:27:25.000
<v Speaker 3>The only thing that's going to get us through is

0:27:25.680 --> 0:27:30.000
<v Speaker 3>you to you know, doing a dear colleague letter. So

0:27:30.040 --> 0:27:33.800
<v Speaker 3>we had I think forty nine senators send a letter

0:27:33.840 --> 0:27:37.280
<v Speaker 3>to leadership saying, hey, leadership, you should take these guys seriously.

0:27:38.000 --> 0:27:40.320
<v Speaker 3>And then there was a bill that was introduced by

0:27:41.240 --> 0:27:45.640
<v Speaker 3>Senators Bennett and Young called the Restart Act that would

0:27:46.400 --> 0:27:53.320
<v Speaker 3>help businesses disproportionately disadvantaged. So you know, our you know,

0:27:53.440 --> 0:27:59.280
<v Speaker 3>our thought process was that PPP helped all businesses equally. Well,

0:28:00.200 --> 0:28:02.520
<v Speaker 3>we were the most disadvantaged. We had no revenue, We

0:28:02.560 --> 0:28:06.120
<v Speaker 3>needed more help than other businesses, and so Restart actually

0:28:06.480 --> 0:28:09.680
<v Speaker 3>had a formula that it would help give you grants

0:28:09.760 --> 0:28:12.120
<v Speaker 3>based on how much your revenue is down.

0:28:12.160 --> 0:28:12.840
<v Speaker 2>So we love that.

0:28:12.960 --> 0:28:15.080
<v Speaker 3>So we're like, okay, this is we're going to advocate

0:28:15.119 --> 0:28:17.919
<v Speaker 3>for this bill. So we had all the NIVA members

0:28:17.960 --> 0:28:21.120
<v Speaker 3>sent emails out to their email lists, you know, saying hey,

0:28:21.640 --> 0:28:24.280
<v Speaker 3>you can email your senators this way, and along with

0:28:24.280 --> 0:28:27.000
<v Speaker 3>some industry partners that also sent emails out to their

0:28:27.040 --> 0:28:30.400
<v Speaker 3>email list, we ended up getting two point two million

0:28:30.480 --> 0:28:32.120
<v Speaker 3>emails into Congress.

0:28:32.200 --> 0:28:33.200
<v Speaker 2>It was just an.

0:28:34.760 --> 0:28:38.880
<v Speaker 3>Unreal level of support from our customers and concert goers.

0:28:39.680 --> 0:28:42.320
<v Speaker 3>And so when those emails started flooding into the offices,

0:28:42.960 --> 0:28:45.040
<v Speaker 3>all of a sudden, we started getting a lot of attention,

0:28:45.960 --> 0:28:49.400
<v Speaker 3>and Senators Corny and clobush Are actually said okay, I

0:28:49.440 --> 0:28:51.760
<v Speaker 3>think it's time for your own bill, and so we

0:28:51.800 --> 0:28:54.880
<v Speaker 3>didn't again this it was our dream of all dreams,

0:28:55.400 --> 0:28:56.960
<v Speaker 3>but it was generated by them.

0:28:58.080 --> 0:29:02.600
<v Speaker 1>Okay, how does it work with the Senate visa VI

0:29:02.760 --> 0:29:03.240
<v Speaker 1>the House?

0:29:05.480 --> 0:29:05.640
<v Speaker 3>Oh?

0:29:05.720 --> 0:29:09.720
<v Speaker 2>Great question. So it has to pass both houses.

0:29:09.720 --> 0:29:13.200
<v Speaker 3>I'm trying to remember my what was the Schoolhouse rock?

0:29:13.240 --> 0:29:15.560
<v Speaker 3>How a bill becomes a law. So the bill has

0:29:15.600 --> 0:29:18.920
<v Speaker 3>to pass both houses. So we introduced in the Senate first,

0:29:19.160 --> 0:29:21.280
<v Speaker 3>and then we had a House companion that was the

0:29:21.320 --> 0:29:25.280
<v Speaker 3>same bill, and so when they both passed, then it

0:29:25.320 --> 0:29:26.600
<v Speaker 3>goes to the President's office.

0:29:26.840 --> 0:29:29.560
<v Speaker 1>Okay, sometimes the bills are different and there has to

0:29:29.600 --> 0:29:32.680
<v Speaker 1>be some kind of reconciliation. That was not a factor here.

0:29:33.760 --> 0:29:36.680
<v Speaker 3>So we actually didn't We didn't pass as a standalone bill.

0:29:36.720 --> 0:29:40.000
<v Speaker 3>We passed as part of the package. So the package

0:29:40.520 --> 0:29:43.320
<v Speaker 3>passed the Senate and then I believe it passed the House,

0:29:43.600 --> 0:29:46.360
<v Speaker 3>but the inclusion was similar. And I'm having to really

0:29:46.400 --> 0:29:50.920
<v Speaker 3>stretch into my memory. So yeah, it was end of

0:29:50.960 --> 0:29:54.080
<v Speaker 3>December that it ended up. The package ended up going.

0:29:54.040 --> 0:29:57.400
<v Speaker 4>Through December of twenty twenty.

0:29:57.680 --> 0:29:59.920
<v Speaker 1>Right, did you get what you wanted?

0:30:02.240 --> 0:30:05.480
<v Speaker 3>App? I mean we're still in business right as The

0:30:05.920 --> 0:30:10.040
<v Speaker 3>ultimate test and how successful this legislation was is that,

0:30:10.480 --> 0:30:13.840
<v Speaker 3>you know, we had very few NIVA members closed for

0:30:13.880 --> 0:30:18.840
<v Speaker 3>financial purposes and folks are still around to reopen and

0:30:18.880 --> 0:30:19.720
<v Speaker 3>to fight another day.

0:30:20.800 --> 0:30:25.200
<v Speaker 1>Okay, just to drill down, what did first Avenue get

0:30:25.200 --> 0:30:28.600
<v Speaker 1>from PPP and what did you get from Save our Stages?

0:30:31.480 --> 0:30:34.920
<v Speaker 3>I don't remember the exact numbers. I think amongst our

0:30:34.960 --> 0:30:38.000
<v Speaker 3>six venues we got around ten million I believe from

0:30:38.000 --> 0:30:39.240
<v Speaker 3>the Save our Stages grants.

0:30:39.480 --> 0:30:42.480
<v Speaker 1>Well, let me ask you a different way. You have venues,

0:30:42.520 --> 0:30:48.240
<v Speaker 1>they have operating costs, you have employees. What did PPP cover.

0:30:49.800 --> 0:30:53.479
<v Speaker 3>Oh, PPP covered maybe a month, maybe maybe two months

0:30:53.600 --> 0:30:57.920
<v Speaker 3>of our operating expenses, Like it was very insubstantial.

0:30:58.600 --> 0:31:02.720
<v Speaker 1>Then when you got save our State ages, what personage

0:31:02.720 --> 0:31:04.680
<v Speaker 1>did it cover that or did it just allow you

0:31:04.720 --> 0:31:06.840
<v Speaker 1>to keep the doors open so to speak.

0:31:08.120 --> 0:31:10.240
<v Speaker 2>Yeah, it was able to cover our expenses.

0:31:10.600 --> 0:31:15.120
<v Speaker 3>You know, going back, we were closed eighteen months and

0:31:15.400 --> 0:31:20.040
<v Speaker 3>it allowed us to reopen and rehire. You know, rehiring

0:31:20.080 --> 0:31:25.280
<v Speaker 3>and reopening is you know, ungodly amounts of expenses. We

0:31:25.760 --> 0:31:28.280
<v Speaker 3>didn't have any employees, right, you have to go through

0:31:28.320 --> 0:31:31.520
<v Speaker 3>all of the onboarding process, all the rehiring process, all

0:31:31.560 --> 0:31:37.000
<v Speaker 3>the cleaning processes, the new filters, some other like you know,

0:31:37.240 --> 0:31:40.360
<v Speaker 3>improvements to the room due to COVID et cetera. And

0:31:40.400 --> 0:31:42.400
<v Speaker 3>so it allowed us to do that and to then

0:31:43.000 --> 0:31:45.800
<v Speaker 3>also when we first came back, there were you know,

0:31:46.160 --> 0:31:49.640
<v Speaker 3>there were some losses you know, in the first few

0:31:49.680 --> 0:31:51.840
<v Speaker 3>months of opening that allowed us to cover that.

0:31:52.720 --> 0:32:01.240
<v Speaker 1>Okay, So between PPP and Save our Stages, the people

0:32:01.480 --> 0:32:04.160
<v Speaker 1>lose money, break even or make money.

0:32:06.160 --> 0:32:09.840
<v Speaker 3>Well, the way the formula worked is you were only

0:32:09.880 --> 0:32:15.120
<v Speaker 3>allowed to spend your spend the money on operating expenses.

0:32:15.200 --> 0:32:17.240
<v Speaker 3>There's no way to quote unquote make money.

0:32:17.760 --> 0:32:19.080
<v Speaker 2>You know, you have.

0:32:19.040 --> 0:32:22.840
<v Speaker 3>To show the SBA the receipts of what you spent

0:32:22.920 --> 0:32:27.360
<v Speaker 3>your money on. So I mean, unless there's no you know,

0:32:27.400 --> 0:32:30.800
<v Speaker 3>ethical or realistic way to just kind of pocket money.

0:32:30.840 --> 0:32:31.040
<v Speaker 4>Right.

0:32:31.800 --> 0:32:34.000
<v Speaker 3>In fact, fifty percent of people are still closing out there,

0:32:34.320 --> 0:32:35.640
<v Speaker 3>save our stages grants.

0:32:36.040 --> 0:32:38.800
<v Speaker 1>So how hard was it to actually get the money

0:32:39.240 --> 0:32:40.480
<v Speaker 1>in your account?

0:32:42.160 --> 0:32:43.160
<v Speaker 2>Fucking impossible.

0:32:43.320 --> 0:32:45.880
<v Speaker 3>I mean it was, you know, we pad that bill

0:32:45.960 --> 0:32:51.000
<v Speaker 3>passed and end of December twenty twenty. Some people might

0:32:51.040 --> 0:32:53.760
<v Speaker 3>remember this, there was you know, Trump wasn't going to

0:32:53.800 --> 0:32:56.240
<v Speaker 3>sign the bill. There was maybe three days of just

0:32:56.320 --> 0:33:01.120
<v Speaker 3>absolute you know, heart stopping, continued panic, and then then

0:33:01.160 --> 0:33:04.560
<v Speaker 3>he ended up signing it and it became law. So

0:33:04.600 --> 0:33:08.120
<v Speaker 3>we were thinking, okay, SBA, will you know, get the

0:33:08.120 --> 0:33:12.320
<v Speaker 3>website up maybe mid February at the latest. Well, March

0:33:12.400 --> 0:33:15.719
<v Speaker 3>came along and they still you know, didn't have a website.

0:33:16.200 --> 0:33:20.280
<v Speaker 3>We had to go, you know, reach out to our champions,

0:33:20.920 --> 0:33:23.800
<v Speaker 3>reach out to the White House Economic Council to really

0:33:24.640 --> 0:33:28.200
<v Speaker 3>get them to open up the scrint and help them understand,

0:33:28.320 --> 0:33:30.440
<v Speaker 3>like there was a time when people didn't think the

0:33:30.480 --> 0:33:33.480
<v Speaker 3>bill was real, right, They didn't because they didn't have

0:33:33.480 --> 0:33:35.600
<v Speaker 3>the money in their account. They just thought, oh, it's

0:33:35.600 --> 0:33:38.120
<v Speaker 3>all you know, it's all a mirage. There's never going

0:33:38.160 --> 0:33:40.520
<v Speaker 3>to be any money coming. And in the meantime, the

0:33:40.520 --> 0:33:43.640
<v Speaker 3>Restaurant Revitalization Act passed, they were able to get their

0:33:43.680 --> 0:33:45.080
<v Speaker 3>money out the door. I think it was a much

0:33:45.120 --> 0:33:50.200
<v Speaker 3>simpler equation. So they got their money out the door.

0:33:50.240 --> 0:33:54.880
<v Speaker 3>I think maybe even earlier than we did. So mid April,

0:33:55.040 --> 0:33:55.920
<v Speaker 3>the website went up.

0:33:56.000 --> 0:33:57.000
<v Speaker 2>The website crashed.

0:33:57.480 --> 0:34:01.840
<v Speaker 3>There was a sentiment amongst the industry, including the performing

0:34:01.960 --> 0:34:04.520
<v Speaker 3>arts folks and the museums, that there wasn't going to

0:34:04.520 --> 0:34:07.160
<v Speaker 3>be enough money in the bill. So we went back

0:34:07.160 --> 0:34:10.719
<v Speaker 3>to Congress and got more money added. And so then

0:34:10.719 --> 0:34:14.600
<v Speaker 3>when it finally opened the end of April, the approval process,

0:34:14.640 --> 0:34:18.680
<v Speaker 3>because the restrictions were so stringent, you know, you had

0:34:18.680 --> 0:34:20.520
<v Speaker 3>to prove that you sold tickets, you had to prove

0:34:20.560 --> 0:34:23.359
<v Speaker 3>that you had a PA, you had to prove your

0:34:23.400 --> 0:34:26.680
<v Speaker 3>revenues for the past few years. You know. I think

0:34:26.680 --> 0:34:28.640
<v Speaker 3>at first Avenue, I don't think we got our the

0:34:28.719 --> 0:34:33.319
<v Speaker 3>money deposited in our account until maybe September twenty twenty one.

0:34:33.719 --> 0:34:38.560
<v Speaker 1>Wow. So is there anybody who ultimately got left out.

0:34:38.760 --> 0:34:41.239
<v Speaker 1>And there are other people where the steps were so

0:34:41.440 --> 0:34:43.879
<v Speaker 1>onerous they just gave up or couldn't figure it out.

0:34:45.040 --> 0:34:47.880
<v Speaker 3>You know a lot of folks we heard actually applied,

0:34:47.920 --> 0:34:49.640
<v Speaker 3>or some folks that should say, applied for the Restaurant

0:34:49.680 --> 0:34:52.680
<v Speaker 3>Revitalization Act. There you had to have I think thirty

0:34:52.680 --> 0:34:55.640
<v Speaker 3>three percent food. So some folks opted to just to

0:34:55.719 --> 0:35:00.319
<v Speaker 3>just go for the Restaurant Act. And so, you know,

0:35:00.400 --> 0:35:03.000
<v Speaker 3>I think in terms of folks getting left out, I

0:35:03.040 --> 0:35:05.359
<v Speaker 3>think it was moral industries like the gyms. I think

0:35:05.400 --> 0:35:09.760
<v Speaker 3>maybe they felt left out or I'm trying to remember

0:35:09.760 --> 0:35:14.080
<v Speaker 3>who else was advocating at the time. But in terms

0:35:14.120 --> 0:35:19.480
<v Speaker 3>of NIVA members, I believe almost all NIVA members were

0:35:19.480 --> 0:35:20.520
<v Speaker 3>able to secure grants.

0:35:20.680 --> 0:35:23.400
<v Speaker 1>Okay, so let's jump forward. You talked about the drop

0:35:23.520 --> 0:35:26.799
<v Speaker 1>rates going down. Explain for those who are not sophisticated

0:35:26.840 --> 0:35:29.319
<v Speaker 1>what drop rates are, right.

0:35:29.360 --> 0:35:32.360
<v Speaker 3>So, a drop count is how we measure what percentage

0:35:32.360 --> 0:35:36.319
<v Speaker 3>of ticket buyers actually show up, scan their tickets and

0:35:36.440 --> 0:35:40.239
<v Speaker 3>enter the venue. So it's really important, especially to clubs

0:35:40.440 --> 0:35:46.000
<v Speaker 3>and theaters who make their money on the ancillar raising

0:35:46.040 --> 0:35:51.239
<v Speaker 3>people in the venue, buying beer and spending money in

0:35:51.280 --> 0:35:55.880
<v Speaker 3>the venue. So if you sell a ticket to somebody

0:35:55.880 --> 0:35:58.719
<v Speaker 3>that doesn't show up, that's effectively lost revenue for us.

0:35:59.160 --> 0:36:01.600
<v Speaker 3>So before COVID, you know, we had a no show

0:36:01.640 --> 0:36:05.520
<v Speaker 3>rate of maybe five percent, four or five percent. Well,

0:36:05.560 --> 0:36:07.880
<v Speaker 3>post COVID, we started seeing no show rates. You know,

0:36:07.960 --> 0:36:10.720
<v Speaker 3>initially during Omicron it was sometimes off to a fifty percent.

0:36:11.239 --> 0:36:15.440
<v Speaker 3>But you know, once the industry and society kind of

0:36:15.480 --> 0:36:18.360
<v Speaker 3>got back to normal life, we were still seeing no

0:36:18.480 --> 0:36:24.080
<v Speaker 3>show rates of fifteen to twenty percent, which is a crisis. Again,

0:36:24.080 --> 0:36:27.279
<v Speaker 3>if you're relying on those beer sales to pay you rent,

0:36:27.520 --> 0:36:27.960
<v Speaker 3>then what.

0:36:27.960 --> 0:36:30.560
<v Speaker 1>Did you do when you notice these bad numbers?

0:36:31.320 --> 0:36:34.000
<v Speaker 3>Yeah, so first, you know, we just went I think

0:36:34.120 --> 0:36:35.520
<v Speaker 3>I think I went to Casey and just said, hey,

0:36:35.520 --> 0:36:36.840
<v Speaker 3>we're seeing this.

0:36:36.840 --> 0:36:41.000
<v Speaker 2>This is a huge problem for us. What do you

0:36:41.160 --> 0:36:45.120
<v Speaker 2>is there? You know, what can we do legislatively about it?

0:36:45.200 --> 0:36:48.440
<v Speaker 3>Because we started, you know, discussing amongst ourselves and realizing

0:36:48.520 --> 0:36:51.440
<v Speaker 3>that these tickets are sitting on the secondary market, and

0:36:51.520 --> 0:36:55.560
<v Speaker 3>so you know, if you sell a ticket to a broker,

0:36:56.440 --> 0:36:59.399
<v Speaker 3>well sometimes they're more invested in selling if they buy

0:36:59.440 --> 0:37:02.920
<v Speaker 3>twenty tickets, they're more invested in selling five tickets for

0:37:04.160 --> 0:37:07.560
<v Speaker 3>you know, five hundred dollars versus twenty tickets for two

0:37:07.680 --> 0:37:11.359
<v Speaker 3>hundred dollars and so that's you know, it again works

0:37:11.400 --> 0:37:13.440
<v Speaker 3>out all fine and well for the brokers, but for

0:37:13.520 --> 0:37:16.920
<v Speaker 3>the venues, that's a huge problem. And so we started

0:37:17.480 --> 0:37:21.480
<v Speaker 3>you know, kind of linking that and linking also, you know,

0:37:21.800 --> 0:37:25.480
<v Speaker 3>googling our venues and seeing that sometimes our box office

0:37:25.640 --> 0:37:28.160
<v Speaker 3>web pages and our ticket our official ticket sellers were

0:37:28.680 --> 0:37:31.480
<v Speaker 3>way down, and our customers were, you know, buying tickets

0:37:31.760 --> 0:37:33.879
<v Speaker 3>from folks that they thought were us that weren't really us.

0:37:35.000 --> 0:37:37.560
<v Speaker 3>And so that combined led us to go and talk

0:37:37.560 --> 0:37:40.000
<v Speaker 3>to Casey and aking Gump and at Pegano and say.

0:37:39.880 --> 0:37:41.680
<v Speaker 2>Okay, what can we do about this?

0:37:41.800 --> 0:37:44.840
<v Speaker 3>Because you know, you don't not everything can be a crisis,

0:37:44.880 --> 0:37:48.120
<v Speaker 3>but this, this has the potential to be another oncoming crisis.

0:37:48.760 --> 0:37:52.440
<v Speaker 1>Okay, once again, you have the Senate in the House.

0:37:53.239 --> 0:37:55.960
<v Speaker 1>Is this an independent bill or is this part of

0:37:56.000 --> 0:37:57.920
<v Speaker 1>another bill?

0:37:58.040 --> 0:38:00.160
<v Speaker 3>Right now, it's an independent bill. We're working hard to

0:38:00.200 --> 0:38:03.400
<v Speaker 3>get co sponsors in the Senate. There is a House

0:38:03.440 --> 0:38:06.400
<v Speaker 3>bill that is a different bill that's called the Ticket Act,

0:38:06.480 --> 0:38:09.560
<v Speaker 3>that has some of the similar provisions like all in

0:38:09.640 --> 0:38:14.319
<v Speaker 3>pricing and banning spect tickets and predatory deceptive practices. You know,

0:38:14.360 --> 0:38:17.239
<v Speaker 3>we think the Fans First Act has much stricter penalties

0:38:17.480 --> 0:38:21.840
<v Speaker 3>and the language within each of those categories goes further

0:38:21.880 --> 0:38:25.360
<v Speaker 3>to protect our fans. So, you know, we're waiting to

0:38:25.400 --> 0:38:29.759
<v Speaker 3>see what the packages might be March April, you know,

0:38:29.800 --> 0:38:31.440
<v Speaker 3>to see about inclusion and to see what we can

0:38:31.480 --> 0:38:33.200
<v Speaker 3>do to get it past both houses.

0:38:34.239 --> 0:38:38.040
<v Speaker 1>Okay, what is CO sponsoring AD?

0:38:39.120 --> 0:38:40.040
<v Speaker 2>What is it at right now?

0:38:40.120 --> 0:38:40.160
<v Speaker 3>No?

0:38:40.280 --> 0:38:41.720
<v Speaker 1>What does it do for the bill?

0:38:42.719 --> 0:38:43.040
<v Speaker 2>Oh?

0:38:43.280 --> 0:38:47.200
<v Speaker 3>It shows that we have momentum that we have you know,

0:38:48.080 --> 0:38:51.759
<v Speaker 3>people and politicians I should say that believe in this

0:38:51.840 --> 0:38:53.600
<v Speaker 3>and that we'll vote for it, and that are invested

0:38:53.640 --> 0:38:56.240
<v Speaker 3>in it, and just goes to show general support.

0:38:56.480 --> 0:38:59.960
<v Speaker 1>Okay, you know this is Washington, d C. We read

0:39:00.080 --> 0:39:03.320
<v Speaker 1>every day in the paper. People say one thing publicly

0:39:03.440 --> 0:39:06.600
<v Speaker 1>and another thing privately. How hard is it to get

0:39:06.640 --> 0:39:08.600
<v Speaker 1>someone to go on the record say hey, yeah, I'll

0:39:08.640 --> 0:39:08.960
<v Speaker 1>do that.

0:39:12.040 --> 0:39:12.719
<v Speaker 3>How hard is it?

0:39:12.719 --> 0:39:13.400
<v Speaker 2>It's not easy.

0:39:13.560 --> 0:39:19.279
<v Speaker 3>It's definitely not easy. I think that you know, as

0:39:19.320 --> 0:39:22.360
<v Speaker 3>independent venues and our partners and the fix the TIXT

0:39:22.360 --> 0:39:27.320
<v Speaker 3>coalitionion which includes you know, the performing arts and the

0:39:27.360 --> 0:39:31.440
<v Speaker 3>bigger venues and independent ticket sellers and you know folks

0:39:31.440 --> 0:39:34.520
<v Speaker 3>throughout the industry, I think we have an important voice,

0:39:34.520 --> 0:39:36.600
<v Speaker 3>and we have an important story, and I do think

0:39:36.640 --> 0:39:37.879
<v Speaker 3>that we have the right bill.

0:39:38.360 --> 0:39:39.480
<v Speaker 2>You know, we.

0:39:39.400 --> 0:39:44.719
<v Speaker 3>Started with the goal of you know, trying to cap

0:39:44.800 --> 0:39:47.440
<v Speaker 3>resale at you know, ten percent above face or you know,

0:39:47.520 --> 0:39:50.680
<v Speaker 3>trying to do some more protective measures and realizing the

0:39:50.719 --> 0:39:53.040
<v Speaker 3>political and feasibility of it. I think we have the

0:39:53.080 --> 0:39:56.440
<v Speaker 3>bill right now that is passable, that is a no brainer.

0:39:56.480 --> 0:39:59.640
<v Speaker 3>Like I said, it's an important first piece of the puzzle.

0:40:00.080 --> 0:40:04.000
<v Speaker 3>I don't believe comprehensive ticketing legislation has ever even gotten

0:40:04.040 --> 0:40:07.080
<v Speaker 3>this far yet. So to show that we can pass

0:40:07.640 --> 0:40:10.520
<v Speaker 3>a comprehensive ticketing bill, that this is important and that

0:40:11.080 --> 0:40:14.040
<v Speaker 3>does go you know, take that important first step in

0:40:14.080 --> 0:40:16.840
<v Speaker 3>protecting our customers. I think we have the right story,

0:40:16.880 --> 0:40:18.960
<v Speaker 3>we have the right bill, and we're going to get

0:40:18.960 --> 0:40:19.800
<v Speaker 3>to work and make it happen.

0:40:20.320 --> 0:40:25.680
<v Speaker 1>Okay, is the lobbyist the person who's always into the

0:40:25.760 --> 0:40:28.719
<v Speaker 1>nitty gritty with the elected officials or do you or

0:40:28.840 --> 0:40:33.120
<v Speaker 1>other individuals from the organization actually get into the trenches too.

0:40:34.920 --> 0:40:38.879
<v Speaker 3>So the lobbyists are definitely you know, again, they're most

0:40:38.920 --> 0:40:44.000
<v Speaker 3>knowledgeable in terms of like bill language and how to

0:40:46.000 --> 0:40:50.399
<v Speaker 3>phrase what we want in the legal terms that make

0:40:50.760 --> 0:40:55.720
<v Speaker 3>a bill effective. Certainly, myself and Stephen Parker, the executive

0:40:55.719 --> 0:41:01.359
<v Speaker 3>director of NIVA, and the other advocacy committee leadership can

0:41:02.080 --> 0:41:04.800
<v Speaker 3>talk in the nitty gritty. I think, however, our voice

0:41:04.800 --> 0:41:10.120
<v Speaker 3>is probably most effective as business owners and effective constituents.

0:41:10.520 --> 0:41:13.799
<v Speaker 1>So do you personally talk to Amy Klobitchaw.

0:41:14.960 --> 0:41:16.560
<v Speaker 2>Whenever? I am so lucky?

0:41:17.160 --> 0:41:19.520
<v Speaker 3>Absolutely, I think she's the best.

0:41:19.920 --> 0:41:21.719
<v Speaker 1>Why is she the best? And when you do, how

0:41:21.760 --> 0:41:24.279
<v Speaker 1>often would you talk to him? What would be the agenda? Like, hey,

0:41:24.320 --> 0:41:26.319
<v Speaker 1>good seeing Amy, Let's talk about the weather, or you

0:41:26.360 --> 0:41:27.920
<v Speaker 1>get down into what you're looking for.

0:41:30.480 --> 0:41:33.960
<v Speaker 3>You know, I think she's the best because she absolutely

0:41:34.520 --> 0:41:37.040
<v Speaker 3>fights for what she believes in and she doesn't give

0:41:37.120 --> 0:41:39.120
<v Speaker 3>up until she gets it done.

0:41:39.120 --> 0:41:41.759
<v Speaker 2>And you know, there's a reason why I think she is.

0:41:41.760 --> 0:41:47.760
<v Speaker 3>The most effective legislator, right And she just really cares.

0:41:47.800 --> 0:41:50.040
<v Speaker 3>And you know, throughout the same of our stages process

0:41:50.040 --> 0:41:53.000
<v Speaker 3>and throughout COVID, like she really cared about our industry,

0:41:53.120 --> 0:41:55.359
<v Speaker 3>She cared about my employees, she cared about making sure

0:41:55.360 --> 0:41:58.400
<v Speaker 3>we were reopen, and she, you know, again, like us,

0:41:58.480 --> 0:42:00.719
<v Speaker 3>left no stone unturned and did every thing possible to

0:42:00.760 --> 0:42:02.520
<v Speaker 3>make sure that that bill is passed.

0:42:03.120 --> 0:42:05.959
<v Speaker 1>Let me recap in the last twelve months. How many

0:42:05.960 --> 0:42:08.080
<v Speaker 1>times have you spoken have been one on one with

0:42:08.160 --> 0:42:09.560
<v Speaker 1>Amy Klobitchar.

0:42:10.560 --> 0:42:13.120
<v Speaker 3>Oh, less than a handful. No, We're not like having

0:42:13.280 --> 0:42:15.319
<v Speaker 3>dinner or drinks.

0:42:21.719 --> 0:42:26.520
<v Speaker 1>Leavis spearheading this bill. Not everybody has the same agenda.

0:42:26.840 --> 0:42:29.719
<v Speaker 1>What did the brokers in the secondary market have to say?

0:42:31.040 --> 0:42:31.239
<v Speaker 4>Right?

0:42:31.360 --> 0:42:34.440
<v Speaker 3>So, you know, I do think it's important that before

0:42:34.440 --> 0:42:36.200
<v Speaker 3>we even started this effort, we put together the Fix

0:42:36.239 --> 0:42:40.600
<v Speaker 3>the TIXX Coalition, which has thirty members you know, from

0:42:40.760 --> 0:42:44.960
<v Speaker 3>throughout the industry, from the Recording Academy and the artist

0:42:45.040 --> 0:42:48.560
<v Speaker 3>groups that have you know, as important, if not a

0:42:48.600 --> 0:42:50.840
<v Speaker 3>more important voice in this than we do, you know,

0:42:50.920 --> 0:42:54.280
<v Speaker 3>to the TONDO and to the performing our groups, independent

0:42:54.280 --> 0:42:56.600
<v Speaker 3>ticket sellers, like I said, and so I think it's

0:42:56.640 --> 0:43:01.839
<v Speaker 3>important to have that coalition again, knowing that the brokers

0:43:02.440 --> 0:43:07.040
<v Speaker 3>and the secondaries, they just their resources seem to be endless,

0:43:07.400 --> 0:43:09.520
<v Speaker 3>and they've been at this a lot longer than we have.

0:43:09.640 --> 0:43:13.080
<v Speaker 3>You know, NIVA has been you know, lobbying for what's

0:43:13.200 --> 0:43:16.600
<v Speaker 3>January twenty fourth for four years or so. I mean,

0:43:16.600 --> 0:43:19.680
<v Speaker 3>the secondaries have been having these really having these conversations

0:43:19.680 --> 0:43:23.560
<v Speaker 3>and have these relationships going back decades or more so.

0:43:23.600 --> 0:43:26.520
<v Speaker 3>We definitely are playing catch up, especially on this topic.

0:43:26.880 --> 0:43:30.719
<v Speaker 1>Okay, do the secondaries have their own lobbyists and relationship

0:43:30.719 --> 0:43:31.759
<v Speaker 1>with elected officials?

0:43:32.600 --> 0:43:35.480
<v Speaker 2>Oh? Absolutely, absolutely, very strong ones.

0:43:36.080 --> 0:43:42.000
<v Speaker 1>So when you're having this bill, are they literally part

0:43:42.000 --> 0:43:43.680
<v Speaker 1>of the mix or are they just going behind the

0:43:43.719 --> 0:43:46.960
<v Speaker 1>scenes to the people who are supporting them saying, hey,

0:43:46.960 --> 0:43:47.680
<v Speaker 1>we don't want this.

0:43:49.160 --> 0:43:52.359
<v Speaker 3>You know, I'm not entirely sure. I know that they're

0:43:52.440 --> 0:43:55.239
<v Speaker 3>running a public campaign. I forgot what their alliance is called.

0:43:56.880 --> 0:43:59.520
<v Speaker 3>But you know, again, we think that we have the

0:43:59.600 --> 0:44:03.080
<v Speaker 3>right bill. We have a very compromise kind of no

0:44:03.320 --> 0:44:09.359
<v Speaker 3>brainer solution that would bring transparency and some you know,

0:44:10.120 --> 0:44:13.239
<v Speaker 3>clarity to our customers. And like I said, what we

0:44:13.239 --> 0:44:16.440
<v Speaker 3>started out with like on a fire and brimstone of

0:44:16.880 --> 0:44:19.879
<v Speaker 3>you know, of the secondary market. We compromise in order

0:44:19.920 --> 0:44:21.760
<v Speaker 3>to get something passed. We thought that was really important.

0:44:21.840 --> 0:44:24.440
<v Speaker 3>You know, we're not interested in like what they call

0:44:24.480 --> 0:44:27.360
<v Speaker 3>a messaging bill, right, which is a bill that's introduced

0:44:27.400 --> 0:44:29.840
<v Speaker 3>that has no chance of passing, but you know, you

0:44:29.920 --> 0:44:32.000
<v Speaker 3>just you want to get it on the record. You know,

0:44:32.040 --> 0:44:34.640
<v Speaker 3>we're not interested in that. We're all all of us

0:44:34.640 --> 0:44:37.439
<v Speaker 3>that even we have other jobs. We're running businesses, we're

0:44:37.440 --> 0:44:40.680
<v Speaker 3>promoting shows like if we take our time and effort

0:44:40.760 --> 0:44:42.200
<v Speaker 3>to introduce a bill, we want to make sure that

0:44:42.239 --> 0:44:42.840
<v Speaker 3>it's passable.

0:44:44.080 --> 0:44:49.840
<v Speaker 1>Okay, people think ticketing is easy, but it's very complicated.

0:44:50.000 --> 0:44:54.320
<v Speaker 1>I've had my own interaction with the government and even

0:44:54.360 --> 0:44:56.840
<v Speaker 1>people who were there dedicated to this, I'm stunned with

0:44:56.920 --> 0:45:01.880
<v Speaker 1>they don't understand it. So Congress people, do they understand ticketing.

0:45:04.080 --> 0:45:08.360
<v Speaker 3>It's interesting to me how many, especially staffers that we

0:45:08.480 --> 0:45:12.240
<v Speaker 3>talked to, that have their own experience their ticket buyers.

0:45:12.320 --> 0:45:15.560
<v Speaker 3>Right there are customers, you know, they're going to shows, and.

0:45:15.520 --> 0:45:18.280
<v Speaker 2>So they have a really good.

0:45:18.520 --> 0:45:22.719
<v Speaker 3>Knowledge of it from the customer side, which sometimes you know,

0:45:22.800 --> 0:45:24.040
<v Speaker 3>promoters and venues.

0:45:24.080 --> 0:45:25.120
<v Speaker 2>Sometimes we don't even have.

0:45:25.040 --> 0:45:29.160
<v Speaker 3>That perspective of it as far as like the intricacies

0:45:29.320 --> 0:45:35.000
<v Speaker 3>of the market. Some some do, and most of you know,

0:45:35.400 --> 0:45:38.600
<v Speaker 3>everyone we've talked to especially is very smart and as

0:45:38.640 --> 0:45:40.960
<v Speaker 3>soon as we explain it, they get it immediately.

0:45:41.800 --> 0:45:46.120
<v Speaker 1>Okay, you went undercover to the broker conference. Tell us

0:45:46.120 --> 0:45:47.040
<v Speaker 1>a little bit about that.

0:45:48.760 --> 0:45:52.680
<v Speaker 3>Yeah, So I was able to use a friends a

0:45:52.680 --> 0:45:57.120
<v Speaker 3>friend's name and credit card and walk around the floor

0:45:57.160 --> 0:46:02.440
<v Speaker 3>of the conference and was just totally in shock at

0:46:02.440 --> 0:46:07.120
<v Speaker 3>the tools that they have in order to access our tickets,

0:46:07.160 --> 0:46:13.000
<v Speaker 3>like on precedented, unimaginable ways to get their hands on

0:46:13.040 --> 0:46:16.840
<v Speaker 3>our tickets. As much as we try to, you know,

0:46:16.920 --> 0:46:22.040
<v Speaker 3>put ticket limits and put zip code restrictions and put

0:46:22.880 --> 0:46:27.160
<v Speaker 3>all non transferability anything we try to do, there's a workaround.

0:46:27.239 --> 0:46:30.239
<v Speaker 3>And I was even more surprised walking around and that

0:46:30.280 --> 0:46:33.080
<v Speaker 3>they're just advertising it in plain sight, right Like, you know,

0:46:33.200 --> 0:46:36.480
<v Speaker 3>for instance, ghost browsers, so you can open up more

0:46:36.520 --> 0:46:40.719
<v Speaker 3>than fifty different tabs that all have different IP addresses.

0:46:41.400 --> 0:46:43.840
<v Speaker 3>They have you know, there's digital credit cards that don't

0:46:43.880 --> 0:46:48.000
<v Speaker 3>have any kind of ZIP code requirements. So you know,

0:46:48.040 --> 0:46:50.360
<v Speaker 3>they were literally talking to us saying.

0:46:50.200 --> 0:46:51.160
<v Speaker 2>Yeah, you can, you can.

0:46:51.280 --> 0:46:53.360
<v Speaker 3>We can get you a thousand different credit card numbers

0:46:53.400 --> 0:46:55.359
<v Speaker 3>and you don't even need don't worry any zip code you.

0:46:55.280 --> 0:46:56.600
<v Speaker 2>Want, don't even worry about it.

0:46:57.640 --> 0:47:02.279
<v Speaker 3>Their inventory management solutions are way more sophisticated than what

0:47:02.320 --> 0:47:10.120
<v Speaker 3>we have, right, Like, they can manage all your inventory effectively,

0:47:10.760 --> 0:47:15.480
<v Speaker 3>you know, hide the inventory and post it based on

0:47:15.520 --> 0:47:18.760
<v Speaker 3>how many people are buying in the pricing algorithms, based

0:47:18.800 --> 0:47:21.680
<v Speaker 3>on what the pricing is across all the different secondary markets.

0:47:22.880 --> 0:47:27.400
<v Speaker 3>They have tools that allow that instantly access all of

0:47:27.440 --> 0:47:30.480
<v Speaker 3>the pre sale pass codes in one place, and that

0:47:30.600 --> 0:47:35.160
<v Speaker 3>can ping are the ticketing companies to actually get pretty

0:47:35.160 --> 0:47:38.960
<v Speaker 3>accurate ticket audits. I mean, so we're walking around and

0:47:39.000 --> 0:47:42.280
<v Speaker 3>we're you know, saying, hey, we're interested in getting more involved.

0:47:42.280 --> 0:47:44.359
<v Speaker 3>We're just kind of starting out, and I said, oh,

0:47:44.520 --> 0:47:47.520
<v Speaker 3>let me show you how this works. The company the

0:47:47.800 --> 0:47:50.560
<v Speaker 3>sales are actually pulled up one of my own shows

0:47:50.600 --> 0:47:53.319
<v Speaker 3>at the Palace and said, okay, here it is. This

0:47:53.400 --> 0:47:55.400
<v Speaker 3>show is on this date, and there's eight hundred and

0:47:55.440 --> 0:47:58.560
<v Speaker 3>sixty seven tickets available. I'm going, you've got to be

0:47:58.640 --> 0:48:00.080
<v Speaker 3>kidding me. So I pull up my own ticket and

0:48:00.160 --> 0:48:03.840
<v Speaker 3>I'm like, oh my god, they were probably within ten percent,

0:48:04.120 --> 0:48:04.319
<v Speaker 3>you know.

0:48:04.320 --> 0:48:05.000
<v Speaker 2>And then on the right.

0:48:04.880 --> 0:48:08.000
<v Speaker 3>Side, it's okay, here's all the different their pre Selle passwords,

0:48:08.480 --> 0:48:10.960
<v Speaker 3>here's when they go on sale. You've been set up

0:48:10.960 --> 0:48:14.799
<v Speaker 3>to buy automatically with your you know, ghost browsers, with

0:48:14.840 --> 0:48:16.120
<v Speaker 3>your virtual credit cards.

0:48:17.239 --> 0:48:19.160
<v Speaker 2>It's just it's just insane.

0:48:19.320 --> 0:48:22.640
<v Speaker 3>So it became instantly illuminating, you know, why we were

0:48:22.640 --> 0:48:25.279
<v Speaker 3>having these drop count issues, and why fans were so

0:48:25.360 --> 0:48:28.279
<v Speaker 3>frustrated when they were unable to access tickets, and why

0:48:28.280 --> 0:48:31.200
<v Speaker 3>they're paying so much more, you know, in for their

0:48:31.200 --> 0:48:33.960
<v Speaker 3>tickets that are actually going to those of us responsible

0:48:33.960 --> 0:48:34.799
<v Speaker 3>for making shows happen.

0:48:36.120 --> 0:48:42.360
<v Speaker 1>Is this a winnable war by the ticket company.

0:48:41.520 --> 0:48:45.800
<v Speaker 5>By the ticketing companies, the dato It's an ongoing battle

0:48:45.800 --> 0:48:49.279
<v Speaker 5>between the secondary market brokers and the ticketing companies whatever

0:48:49.320 --> 0:48:52.080
<v Speaker 5>it might be Ticketmaster access see.

0:48:52.520 --> 0:48:54.480
<v Speaker 1>You know, is this going to go on forever? Or

0:48:54.560 --> 0:48:57.800
<v Speaker 1>is there any way that they can have enough technology

0:48:58.440 --> 0:49:00.160
<v Speaker 1>to put a dent this?

0:49:02.040 --> 0:49:06.000
<v Speaker 3>I mean, certainly after walking that floor, it became clear

0:49:06.080 --> 0:49:09.880
<v Speaker 3>that we need a legislative solution because any tech that

0:49:09.920 --> 0:49:12.640
<v Speaker 3>we can come up with, you know, they can instantly combat.

0:49:12.280 --> 0:49:15.799
<v Speaker 2>Because they don't have the stress or the.

0:49:17.080 --> 0:49:18.920
<v Speaker 3>Financial strain of actually having to put on shows. They

0:49:18.920 --> 0:49:21.680
<v Speaker 3>can put one hundred percent of their resources into just

0:49:21.719 --> 0:49:24.400
<v Speaker 3>getting our tickets right. So you know, again the you know,

0:49:24.880 --> 0:49:28.360
<v Speaker 3>in Minneapolis, we have we're doing eleven hundred, twelve hundred

0:49:28.360 --> 0:49:33.360
<v Speaker 3>shows a year, We're servicing customers, we have a busy,

0:49:33.400 --> 0:49:38.400
<v Speaker 3>stressful business to then you know, try to also go

0:49:38.520 --> 0:49:41.319
<v Speaker 3>above and beyond, and you know, we do the very

0:49:41.360 --> 0:49:45.120
<v Speaker 3>best we can while still actually having you know, having

0:49:45.160 --> 0:49:49.440
<v Speaker 3>a business at twitch to protect. I do think it's winnable.

0:49:49.480 --> 0:49:51.759
<v Speaker 3>I think that this is the story that we need

0:49:51.800 --> 0:49:56.440
<v Speaker 3>to tell, and I think the customers, you know, realizing

0:49:56.480 --> 0:49:58.479
<v Speaker 3>when they come to the door that they paid eighty

0:49:58.480 --> 0:50:00.560
<v Speaker 3>dollars for a ticket that's available at the door for

0:50:00.600 --> 0:50:05.200
<v Speaker 3>twenty five right. That happens almost every show, or realizing

0:50:05.600 --> 0:50:07.879
<v Speaker 3>that they didn't when the show was canceled they didn't

0:50:07.880 --> 0:50:09.920
<v Speaker 3>get a refund because they bought it from a broker

0:50:09.960 --> 0:50:12.040
<v Speaker 3>that has no legal obligation to refund them.

0:50:12.719 --> 0:50:12.879
<v Speaker 4>Right.

0:50:12.920 --> 0:50:15.600
<v Speaker 3>I think there's very kind of There are problems that

0:50:15.640 --> 0:50:18.520
<v Speaker 3>are becoming more and more apparent that are customer facing

0:50:18.520 --> 0:50:19.800
<v Speaker 3>and not just industry facing.

0:50:21.000 --> 0:50:27.560
<v Speaker 1>So you're focusing on legislation to solve this problem. Do

0:50:27.600 --> 0:50:33.160
<v Speaker 1>you believe technology can solve the problem?

0:50:33.360 --> 0:50:37.920
<v Speaker 3>You know, I am not smart enough about the technological aspects.

0:50:37.960 --> 0:50:41.160
<v Speaker 3>I certainly hope, so all of you smart tech people

0:50:41.600 --> 0:50:45.400
<v Speaker 3>listening to the podcast please also another important part of

0:50:45.400 --> 0:50:46.120
<v Speaker 3>the puzzle.

0:50:45.880 --> 0:50:50.479
<v Speaker 1>Right, Okay, you go to this convention. I'm just interested, Hey,

0:50:51.360 --> 0:50:55.440
<v Speaker 1>how many people are there? B You're an attractive young woman.

0:50:56.080 --> 0:50:58.239
<v Speaker 1>Do they say what she doing here? Or are there

0:50:58.280 --> 0:50:59.399
<v Speaker 1>are a lot of women there?

0:51:02.200 --> 0:51:04.680
<v Speaker 3>I was definitely one of the only one of the

0:51:04.719 --> 0:51:06.600
<v Speaker 3>only women in the room.

0:51:07.200 --> 0:51:07.560
<v Speaker 4>I was.

0:51:08.520 --> 0:51:10.680
<v Speaker 3>I thought I was gonna get called out immediately, because

0:51:10.880 --> 0:51:12.800
<v Speaker 3>certainly it was a lot of bros.

0:51:12.880 --> 0:51:16.360
<v Speaker 2>It was a lot of bros. So there were maybe.

0:51:16.160 --> 0:51:20.120
<v Speaker 3>Eight hundred or so, and it seems to be mostly

0:51:20.120 --> 0:51:23.839
<v Speaker 3>about the trade floor and about you know, they had

0:51:23.880 --> 0:51:26.160
<v Speaker 3>like maybe one or two panels a day right at

0:51:26.200 --> 0:51:28.920
<v Speaker 3>nivacn which I'll give a small plug for everybody to

0:51:28.920 --> 0:51:32.120
<v Speaker 3>come to the NIVA conference in New Orleans in early June.

0:51:32.280 --> 0:51:35.280
<v Speaker 3>But you know, it's about learning, it's about bettering your business.

0:51:35.320 --> 0:51:38.400
<v Speaker 3>We have, you know, dozens and dozens of panels throughout

0:51:38.400 --> 0:51:41.319
<v Speaker 3>the entire day that they had, you know, maybe two

0:51:41.360 --> 0:51:43.400
<v Speaker 3>panels a day, and seemed to be mostly about networking

0:51:43.480 --> 0:51:49.040
<v Speaker 3>and discovering the new technological resources available. But you know,

0:51:49.120 --> 0:51:51.239
<v Speaker 3>I tried to wear a hat and keep my head

0:51:51.280 --> 0:51:54.160
<v Speaker 3>down and just try to learn and glean as much

0:51:54.160 --> 0:51:55.040
<v Speaker 3>information as I could.

0:51:55.640 --> 0:51:59.839
<v Speaker 1>Okay, just to be clear, let's say you have a show.

0:52:00.480 --> 0:52:03.360
<v Speaker 1>To make the numbers easy, we'll call it one thousand

0:52:03.440 --> 0:52:07.560
<v Speaker 1>tickets and we'll say the ticket was twenty dollars and

0:52:07.760 --> 0:52:11.120
<v Speaker 1>use your example, and people spend eighty dollars on the

0:52:11.160 --> 0:52:15.920
<v Speaker 1>secondary market. Do you find that, no matter how well

0:52:16.000 --> 0:52:18.760
<v Speaker 1>the show is doing, it's one thing that the show's

0:52:18.800 --> 0:52:21.839
<v Speaker 1>going clean. If it's selling out Okay, tickets are hard

0:52:21.880 --> 0:52:24.879
<v Speaker 1>to get, but let's just assume the show is doing

0:52:24.920 --> 0:52:28.920
<v Speaker 1>seventy five percent of capacity. Are people still being confused

0:52:28.920 --> 0:52:31.000
<v Speaker 1>and paying more on the secondary market?

0:52:31.840 --> 0:52:32.480
<v Speaker 2>Absolutely?

0:52:32.560 --> 0:52:35.480
<v Speaker 3>I mean last I checked, every single one of our

0:52:35.520 --> 0:52:40.000
<v Speaker 3>shows was listed on secondary market. So even the ones

0:52:40.040 --> 0:52:43.160
<v Speaker 3>at the smaller capacity rooms, you know that maybe were

0:52:43.239 --> 0:52:47.799
<v Speaker 3>under half sold. So and without a doubt because of

0:52:48.200 --> 0:52:52.920
<v Speaker 3>the way that the advertisements are working that most people

0:52:53.400 --> 0:52:55.840
<v Speaker 3>from what I've I believe I read a stat that

0:52:56.040 --> 0:52:58.880
<v Speaker 3>forty percent of people buy their tickets by just clicking

0:52:58.880 --> 0:53:01.279
<v Speaker 3>the first link in Google right. And so as a

0:53:01.320 --> 0:53:04.040
<v Speaker 3>independent venue like we don't have the resources to outdid

0:53:04.200 --> 0:53:07.839
<v Speaker 3>the secondaries. You know, if you they you know, buying

0:53:07.880 --> 0:53:11.160
<v Speaker 3>up the keywords like events and tickets and and so

0:53:12.000 --> 0:53:14.759
<v Speaker 3>you know, when you go to those secondaries sometimes the

0:53:14.800 --> 0:53:17.360
<v Speaker 3>tickets are lower that that's you know, their talking point.

0:53:17.600 --> 0:53:21.040
<v Speaker 3>But you know, on average, there was a government study

0:53:21.040 --> 0:53:23.160
<v Speaker 3>I think it's a it was about twenty seven percent

0:53:23.200 --> 0:53:26.680
<v Speaker 3>over face value on average. And so from our perspective,

0:53:26.680 --> 0:53:28.640
<v Speaker 3>that takes money out of the pockets of our customers.

0:53:28.640 --> 0:53:31.040
<v Speaker 3>And what we're trying to do at the club level

0:53:31.040 --> 0:53:33.240
<v Speaker 3>as an independence, we're trying to build a long term

0:53:33.280 --> 0:53:39.680
<v Speaker 3>sustainable community and ecosystem of live music obsessed concert goers

0:53:40.120 --> 0:53:41.920
<v Speaker 3>that don't just want to go to one show a year, right,

0:53:41.920 --> 0:53:44.880
<v Speaker 3>they want to go to concerts as a lifestyle, and

0:53:44.920 --> 0:53:47.279
<v Speaker 3>they want to take risks on going to see new

0:53:47.320 --> 0:53:50.359
<v Speaker 3>bands and view going to concert the way they would,

0:53:50.440 --> 0:53:52.960
<v Speaker 3>you know, go into the movies or go into a restaurant.

0:53:53.440 --> 0:53:57.800
<v Speaker 3>And so if you spend you know, twenty seven fifty

0:53:57.800 --> 0:54:00.760
<v Speaker 3>percent more, that takes the money out of your pocket

0:54:00.760 --> 0:54:03.279
<v Speaker 3>that you can spend discovering these new bands and really

0:54:03.280 --> 0:54:04.800
<v Speaker 3>making concerts a lifestyle.

0:54:05.600 --> 0:54:08.759
<v Speaker 1>Now, I believe you said previously that the brokers are

0:54:08.760 --> 0:54:11.719
<v Speaker 1>so sophisticated they can even replicate your website.

0:54:13.360 --> 0:54:15.120
<v Speaker 3>Yeah, for a while, I'm not sure if it's still up,

0:54:15.200 --> 0:54:18.240
<v Speaker 3>but for a while there was a website called First

0:54:18.239 --> 0:54:22.160
<v Speaker 3>Avenue Boxofice dot com. Well that wasn't us. The branding,

0:54:22.760 --> 0:54:25.719
<v Speaker 3>the I want to say, the logo. That's another thing

0:54:25.760 --> 0:54:27.360
<v Speaker 3>that the fans first act. You know, you couldn't you

0:54:27.360 --> 0:54:30.400
<v Speaker 3>can't use logos, you can't use photos of the venue,

0:54:30.400 --> 0:54:34.080
<v Speaker 3>you can't do anything to try to represent yourself as

0:54:34.080 --> 0:54:38.839
<v Speaker 3>an official seller. So you know you can you could

0:54:38.840 --> 0:54:41.200
<v Speaker 3>go to First Avenue, Boxofice, dot com and have no

0:54:41.880 --> 0:54:44.080
<v Speaker 3>idea that you're not actually buying from first avenue.

0:54:44.800 --> 0:54:47.240
<v Speaker 1>Okay, let's just go a little bit more into ticketing.

0:54:49.040 --> 0:54:53.080
<v Speaker 1>When you look deeply, frequently everybody has dirty hands. You

0:54:53.160 --> 0:54:59.080
<v Speaker 1>have the customer who's complaining, and then you say, when

0:54:59.080 --> 0:55:00.719
<v Speaker 1>you want to do something what we used to call

0:55:00.800 --> 0:55:04.000
<v Speaker 1>paperless or tie it to their phone whatever. They're pissed

0:55:04.040 --> 0:55:07.359
<v Speaker 1>off because they can't buy multiple tickets and scalp them themselves.

0:55:08.640 --> 0:55:13.200
<v Speaker 1>So what about locking tickets down to individuals? Is that

0:55:13.400 --> 0:55:15.920
<v Speaker 1>something that you can do want to do or is

0:55:15.920 --> 0:55:16.800
<v Speaker 1>that ship sailed?

0:55:19.880 --> 0:55:23.480
<v Speaker 3>I mean in terms of a knowing who's in the room,

0:55:24.040 --> 0:55:26.520
<v Speaker 3>that would be incredibly helpful. You know, sometimes you have

0:55:26.560 --> 0:55:30.759
<v Speaker 3>emergency situations, you have bands that are giving us, you know,

0:55:30.840 --> 0:55:32.840
<v Speaker 3>stocker lists that they don't want let in. It would

0:55:32.880 --> 0:55:35.960
<v Speaker 3>be incredible to have the information for everybody in the

0:55:36.080 --> 0:55:39.000
<v Speaker 3>room in terms of trying to get people in the

0:55:39.239 --> 0:55:43.160
<v Speaker 3>door quickly. That probably you know, there's a there's a

0:55:43.200 --> 0:55:50.440
<v Speaker 3>balance there. But I do also think customers want to

0:55:50.600 --> 0:55:53.400
<v Speaker 3>just have you know, four tickets on their phone and

0:55:53.400 --> 0:55:56.240
<v Speaker 3>scan them all together and have an ease of purchase

0:55:56.280 --> 0:55:57.879
<v Speaker 3>and an ease of concert going as well.

0:55:58.480 --> 0:56:01.920
<v Speaker 1>I guess what I'm saying is, do you view customer

0:56:02.600 --> 0:56:06.440
<v Speaker 1>secondary market scalping is an issue you want to address.

0:56:07.440 --> 0:56:11.360
<v Speaker 3>You know, we're mostly concerned with industrial level scalpers. You know,

0:56:11.440 --> 0:56:14.120
<v Speaker 3>if somebody bought a ticket, they intended to go to

0:56:14.120 --> 0:56:17.560
<v Speaker 3>the show, they couldn't find a babysitter, and they want

0:56:17.560 --> 0:56:19.320
<v Speaker 3>to make an extra ten bucks off that ticket. I

0:56:19.560 --> 0:56:22.560
<v Speaker 3>don't know if anyone. I certainly don't have an issue

0:56:22.560 --> 0:56:27.279
<v Speaker 3>with that. You know, we're at NIVA really concerned though

0:56:27.280 --> 0:56:30.560
<v Speaker 3>about you know, again the industrial level scalpers that are

0:56:30.600 --> 0:56:37.040
<v Speaker 3>using these really sophisticated tools to build customers kind of.

0:56:37.160 --> 0:56:41.480
<v Speaker 1>On mass you have seven venues. How many different ticketing

0:56:41.520 --> 0:56:42.640
<v Speaker 1>companies do you use?

0:56:44.120 --> 0:56:45.080
<v Speaker 2>We use one venu.

0:56:45.120 --> 0:56:48.680
<v Speaker 3>We have a great partner and access at our six venues.

0:56:48.719 --> 0:56:52.640
<v Speaker 3>We do promote shows in outside rooms and so you know,

0:56:52.680 --> 0:56:54.920
<v Speaker 3>we'll use the ticketing system that those rooms use.

0:56:56.320 --> 0:57:00.319
<v Speaker 1>Let's say you own first avenue. So traditional only a

0:57:00.360 --> 0:57:04.799
<v Speaker 1>ticketing company would pay the venue for an exclusive and

0:57:04.800 --> 0:57:07.640
<v Speaker 1>that's where a lot of the fee comes from. So

0:57:07.680 --> 0:57:11.200
<v Speaker 1>if you're with access, how do you negotiate the fee.

0:57:13.760 --> 0:57:18.400
<v Speaker 2>That was negotiated under very.

0:57:19.800 --> 0:57:22.440
<v Speaker 3>Want? I think we negotiate our contract in twenty twenty,

0:57:22.920 --> 0:57:26.120
<v Speaker 3>so very kind of stressful terms. But again, I think

0:57:26.720 --> 0:57:30.560
<v Speaker 3>everybody looks for different things in their partners, right, Like

0:57:30.960 --> 0:57:34.680
<v Speaker 3>some folks that are maybe more consumed, more concerned.

0:57:34.240 --> 0:57:37.320
<v Speaker 2>With with brokers will go for.

0:57:37.560 --> 0:57:42.240
<v Speaker 3>Some solutions that allow for like a waitlist or you know,

0:57:42.320 --> 0:57:46.920
<v Speaker 3>that don't allow people to resell. Some people want the

0:57:46.920 --> 0:57:52.240
<v Speaker 3>the reach and the kind of broad marketplace the ticketmaster has.

0:57:52.720 --> 0:57:56.320
<v Speaker 3>Some people want to go with whoever the dominant seller

0:57:56.360 --> 0:57:57.880
<v Speaker 3>in their market is to try to again get in

0:57:57.920 --> 0:58:01.320
<v Speaker 3>front of more eyes. We really and liked the team

0:58:01.360 --> 0:58:05.360
<v Speaker 3>at Access. Love Steph Streeter, I love Brian and felt

0:58:05.480 --> 0:58:08.120
<v Speaker 3>like they were the best. They're the best partner for

0:58:08.160 --> 0:58:08.640
<v Speaker 3>our business.

0:58:08.920 --> 0:58:11.320
<v Speaker 1>Okay, but a lot of the shows you do, the

0:58:11.360 --> 0:58:14.720
<v Speaker 1>club shows are the ones that get the most attention.

0:58:14.960 --> 0:58:17.240
<v Speaker 1>For fees. It's one thing if you have one hundred

0:58:17.280 --> 0:58:20.240
<v Speaker 1>dollars ticket in the fee is fifteen dollars. It's another

0:58:20.280 --> 0:58:22.560
<v Speaker 1>thing if you have a twenty dollars ticket and the

0:58:22.600 --> 0:58:25.400
<v Speaker 1>fees are fifteen dollars.

0:58:26.920 --> 0:58:29.080
<v Speaker 3>I don't think it's first avenue we have fifteen dollars

0:58:29.080 --> 0:58:30.160
<v Speaker 3>fees on twenty dollars tickets.

0:58:30.200 --> 0:58:32.960
<v Speaker 2>I will go. I will go and check that right after.

0:58:32.880 --> 0:58:35.000
<v Speaker 1>I'm not saying that you have specific but I you know,

0:58:35.160 --> 0:58:38.280
<v Speaker 1>in terms of markets all over the US, this happens

0:58:38.280 --> 0:58:42.360
<v Speaker 1>on a regular basis, right, And so.

0:58:42.600 --> 0:58:46.760
<v Speaker 3>Again, like the fees is negotiated between the promoter of

0:58:46.800 --> 0:58:51.200
<v Speaker 3>the venue and their ticketing provider. And so I'm not

0:58:51.320 --> 0:58:57.200
<v Speaker 3>privy to how people necessarily set their fees, but certainly,

0:58:58.080 --> 0:59:01.400
<v Speaker 3>you know, it's key factor. I would say, when people

0:59:01.640 --> 0:59:02.720
<v Speaker 3>pick up a ticketing partner.

0:59:03.080 --> 0:59:06.000
<v Speaker 1>Okay, So let's say first avenue, you own the building.

0:59:06.640 --> 0:59:08.800
<v Speaker 1>Let's say for a sake of discussion, the ticket is

0:59:08.880 --> 0:59:12.080
<v Speaker 1>twenty dollars. Every shows a little bit different. What would

0:59:12.080 --> 0:59:13.360
<v Speaker 1>be the average fee on that.

0:59:13.240 --> 0:59:19.040
<v Speaker 2>Ticket, probably four dollars?

0:59:19.280 --> 0:59:26.120
<v Speaker 1>Okay, so very low. Okay. So club business, if you

0:59:26.160 --> 0:59:30.160
<v Speaker 1>go back before your time, frequently was supported by the

0:59:30.240 --> 0:59:33.360
<v Speaker 1>record companies. The record companies would buy tickets, they would

0:59:33.400 --> 0:59:37.480
<v Speaker 1>put small bands on the road. That's pretty much evaporated.

0:59:38.520 --> 0:59:42.640
<v Speaker 1>So therefore a lot of clubs went out of business.

0:59:43.200 --> 0:59:48.520
<v Speaker 1>So what is the status of small venues today economically?

0:59:50.040 --> 0:59:56.480
<v Speaker 3>Oh, it's hard, it's difficult. You know, the bands are amazing.

0:59:56.600 --> 1:00:00.280
<v Speaker 3>I feel like there is a kind of proliferation of

1:00:00.440 --> 1:00:04.240
<v Speaker 3>club level bands and do to streaming, folks have kind

1:00:04.240 --> 1:00:08.680
<v Speaker 3>of easier discovery tools potentially in finding bands. But the

1:00:08.720 --> 1:00:10.960
<v Speaker 3>economics of a club is just I mean, I don't

1:00:11.000 --> 1:00:13.240
<v Speaker 3>think it's ever been harder, or even at First Avenue,

1:00:13.240 --> 1:00:15.520
<v Speaker 3>I want to say, our costs are up thirty percent

1:00:16.000 --> 1:00:19.400
<v Speaker 3>from pre pandemic. You know, everything's gone up due to inflation.

1:00:20.120 --> 1:00:26.040
<v Speaker 3>Insurance is insane. You know, just all of the costs

1:00:26.160 --> 1:00:28.920
<v Speaker 3>keep going up, and you don't want to pass it

1:00:28.960 --> 1:00:31.600
<v Speaker 3>on to your customers one hundred percent because you want

1:00:31.720 --> 1:00:34.600
<v Speaker 3>them to again, like enjoy going to a show and

1:00:34.680 --> 1:00:36.920
<v Speaker 3>feel like they can afford to go to you know,

1:00:36.960 --> 1:00:39.240
<v Speaker 3>we like to hopefully get people out to shows once

1:00:39.320 --> 1:00:41.640
<v Speaker 3>or twice a month, right, and so you.

1:00:41.600 --> 1:00:42.720
<v Speaker 2>Want them to have a good experience.

1:00:42.920 --> 1:00:46.760
<v Speaker 3>You don't want them to feel like somebody described a

1:00:46.760 --> 1:00:48.520
<v Speaker 3>club they went into that they that have felt like

1:00:48.560 --> 1:00:51.320
<v Speaker 3>a money tornado, Like when you walked in the door,

1:00:51.320 --> 1:00:53.280
<v Speaker 3>they just you know, they were picking you up and

1:00:53.360 --> 1:00:55.400
<v Speaker 3>spinning around trying to get every dollar out of your pocket.

1:00:55.440 --> 1:00:57.160
<v Speaker 3>You know, we don't want to We don't want to

1:00:57.160 --> 1:01:02.440
<v Speaker 3>do that. But the the strains on running and probably

1:01:02.480 --> 1:01:04.680
<v Speaker 3>you know any small business these days are pretty intense.

1:01:05.240 --> 1:01:06.640
<v Speaker 1>So what's the overall margin?

1:01:08.960 --> 1:01:11.320
<v Speaker 3>I mean, we try to hit six percent profit margin.

1:01:11.600 --> 1:01:12.160
<v Speaker 2>That's our goal.

1:01:12.360 --> 1:01:15.440
<v Speaker 1>Wow, that's really low. What about merch? Do you take

1:01:15.440 --> 1:01:16.400
<v Speaker 1>a percentage of merch?

1:01:18.000 --> 1:01:19.920
<v Speaker 3>We vary based on the rooms. You know, merch is

1:01:19.960 --> 1:01:24.440
<v Speaker 3>negotiated as a deal point between the bookers and the

1:01:24.480 --> 1:01:26.480
<v Speaker 3>agents when they're working out the deal.

1:01:27.440 --> 1:01:31.200
<v Speaker 1>Okay, because there is blowback, especially from smaller acts saying, hey,

1:01:31.200 --> 1:01:34.200
<v Speaker 1>we're there, we're struggling. Why don't we get one hundred

1:01:34.240 --> 1:01:36.960
<v Speaker 1>percent of the merch? What would you say to them?

1:01:37.680 --> 1:01:39.280
<v Speaker 2>Yeah, I mean I.

1:01:39.240 --> 1:01:41.960
<v Speaker 3>Hear that, and I you know, the counter argument to

1:01:42.000 --> 1:01:45.360
<v Speaker 3>that is, you know, there's areas in the venue that

1:01:45.400 --> 1:01:48.480
<v Speaker 3>are reserved. There are expenses that go along with processing merch.

1:01:48.880 --> 1:01:51.520
<v Speaker 3>Like I said, it's a deal point, and we'd like

1:01:51.600 --> 1:01:54.520
<v Speaker 3>to view it as you know, we're an ecosystem. We're

1:01:54.520 --> 1:01:57.360
<v Speaker 3>in this together to make it profitable for the band,

1:01:57.440 --> 1:01:59.480
<v Speaker 3>to make sure that the venues can still stand business,

1:01:59.520 --> 1:02:02.240
<v Speaker 3>to make sure the customers still have a great experience,

1:02:02.840 --> 1:02:05.640
<v Speaker 3>and so you know, it all goes into the economics

1:02:05.640 --> 1:02:08.440
<v Speaker 3>of a deal and making a show work for all parties.

1:02:15.520 --> 1:02:17.880
<v Speaker 1>There have been all these stories in the media about

1:02:17.920 --> 1:02:22.200
<v Speaker 1>younger generations consuming less alcohol. To what degree has that

1:02:22.280 --> 1:02:24.400
<v Speaker 1>affected your business To what we do you see it?

1:02:25.720 --> 1:02:30.200
<v Speaker 3>We see it hugely. I think I was on a panel.

1:02:30.760 --> 1:02:33.480
<v Speaker 3>I was on a music biz panel and kind of

1:02:34.240 --> 1:02:35.880
<v Speaker 3>throughout that point when I thought was kind of like

1:02:36.080 --> 1:02:37.960
<v Speaker 3>a throw away point and actually get it ended up

1:02:37.960 --> 1:02:42.080
<v Speaker 3>getting picked up by by Billboard and had some TikTok memes.

1:02:42.840 --> 1:02:46.320
<v Speaker 3>So we're seeing it especially in our younger audience. You know,

1:02:46.400 --> 1:02:50.880
<v Speaker 3>the older audience, they're still drinking to show to two beers,

1:02:51.040 --> 1:02:55.000
<v Speaker 3>two drinks per person, but the younger audience, you know,

1:02:55.040 --> 1:02:59.240
<v Speaker 3>the bars are just anemic these days, and so there's

1:02:59.480 --> 1:03:02.920
<v Speaker 3>a few diferent theories floating around. One is just edibles,

1:03:03.160 --> 1:03:06.760
<v Speaker 3>and it's much cheaper and easier to you know, pop

1:03:06.760 --> 1:03:10.200
<v Speaker 3>an edible than it is to spend ten bucks on a.

1:03:10.120 --> 1:03:11.240
<v Speaker 2>Beer ten bucks on a drink.

1:03:12.880 --> 1:03:16.600
<v Speaker 3>The other theory is that, you know, this generation, they

1:03:16.680 --> 1:03:20.800
<v Speaker 3>spent their formative kind of drinking education years in COVID,

1:03:21.360 --> 1:03:25.320
<v Speaker 3>and so they might not even they don't necessarily.

1:03:24.760 --> 1:03:26.320
<v Speaker 2>Know what they drink. They don't know what they like

1:03:26.360 --> 1:03:27.920
<v Speaker 2>to drink. They don't know the.

1:03:30.160 --> 1:03:33.040
<v Speaker 3>Structure the systems of going up to a bar and ordering,

1:03:33.080 --> 1:03:35.480
<v Speaker 3>and that might be a little bit overwhelming, and so

1:03:36.200 --> 1:03:39.840
<v Speaker 3>they just choose to not engage at all. Obviously, there's

1:03:39.880 --> 1:03:45.040
<v Speaker 3>a mental health or a wellness which is beyond important, and.

1:03:47.000 --> 1:03:48.640
<v Speaker 2>Not drinking seems to.

1:03:50.600 --> 1:03:52.480
<v Speaker 3>I would say that it's great for your mental health

1:03:52.480 --> 1:03:55.040
<v Speaker 3>and wellness, but not everyone seems to agree these days.

1:03:55.600 --> 1:03:57.520
<v Speaker 3>So there's a number of different factors that I think

1:03:58.240 --> 1:04:01.280
<v Speaker 3>going into effect of seeing our numbers at maybe half

1:04:01.480 --> 1:04:05.080
<v Speaker 3>some some shows half two a third of what they

1:04:05.120 --> 1:04:07.080
<v Speaker 3>would have been pre pandemic, you.

1:04:07.040 --> 1:04:09.000
<v Speaker 1>Just own that or do you think of some other

1:04:09.040 --> 1:04:10.200
<v Speaker 1>way to make up the revenue?

1:04:11.320 --> 1:04:12.480
<v Speaker 2>You have to make up the revenue.

1:04:12.720 --> 1:04:14.080
<v Speaker 3>I mean, if you don't make up the revenue, you're

1:04:14.080 --> 1:04:16.400
<v Speaker 3>not going to be in business, right, So, you know,

1:04:16.440 --> 1:04:18.920
<v Speaker 3>a lot of folks are I think after after the

1:04:18.920 --> 1:04:23.240
<v Speaker 3>Billboard article came out, I got every single NA option

1:04:23.640 --> 1:04:27.520
<v Speaker 3>under the sun reaching out, So certainly, you know, increasing

1:04:27.520 --> 1:04:28.000
<v Speaker 3>the NA.

1:04:27.920 --> 1:04:30.840
<v Speaker 2>Options non alcoholic sorry, yes.

1:04:30.720 --> 1:04:37.760
<v Speaker 3>Not alcoholics, so non alcoholic beers, non alcoholic cocktails, root beer,

1:04:37.800 --> 1:04:42.440
<v Speaker 3>et cetera. So also we're you know, advertising more like

1:04:43.400 --> 1:04:45.960
<v Speaker 3>drink specials to make it easy to order at the bar,

1:04:46.120 --> 1:04:49.160
<v Speaker 3>like okay, here's the here's the drink of the night.

1:04:49.320 --> 1:04:51.440
<v Speaker 3>You don't need to think about what you're ordering, you

1:04:51.440 --> 1:04:54.320
<v Speaker 3>don't need to stress out about it. Here, here's two

1:04:54.360 --> 1:04:56.960
<v Speaker 3>options that you choose from. And so trying a very

1:04:57.200 --> 1:04:58.640
<v Speaker 3>you know, a varied degree.

1:05:00.040 --> 1:05:02.960
<v Speaker 1>How did you end up owning and running First Avenue.

1:05:05.280 --> 1:05:10.880
<v Speaker 3>So my father was part of was best friends with

1:05:11.080 --> 1:05:14.360
<v Speaker 3>the founder named Alan finger Hut. They were they would

1:05:14.360 --> 1:05:19.000
<v Speaker 3>actually went to elementary school together, so they were best

1:05:19.000 --> 1:05:22.960
<v Speaker 3>friends in nineteen seventy when Alan inherited a bunch of

1:05:23.000 --> 1:05:24.360
<v Speaker 3>money and thought it would be a great idea to

1:05:24.360 --> 1:05:27.200
<v Speaker 3>open a rock club. And so my dad came from

1:05:27.280 --> 1:05:30.160
<v Speaker 3>a very you know, working class. His parents owned a

1:05:30.160 --> 1:05:34.240
<v Speaker 3>little corner grocery store. He went to the University of Minnesota,

1:05:34.240 --> 1:05:37.240
<v Speaker 3>I got his accounting degree, and so he you know,

1:05:37.440 --> 1:05:40.040
<v Speaker 3>wor worked on the books and it was kind of

1:05:40.040 --> 1:05:44.400
<v Speaker 3>a business confidant to Alan. So First Time Who opened

1:05:44.400 --> 1:05:48.880
<v Speaker 3>in nineteen seventy and then was run locally for a

1:05:48.920 --> 1:05:51.400
<v Speaker 3>couple of years and then run by a company out

1:05:51.440 --> 1:05:54.760
<v Speaker 3>of Kansas City with renamed Uncle Sam's untill it then

1:05:54.800 --> 1:05:58.480
<v Speaker 3>became First Avenue and the owner's share the operations came

1:05:58.520 --> 1:06:03.520
<v Speaker 3>in house, and so my dad was kind of loosely

1:06:03.560 --> 1:06:07.040
<v Speaker 3>associated with Alan in the club until two thousand and

1:06:07.040 --> 1:06:11.640
<v Speaker 3>four when they had a falling out and they actually

1:06:11.680 --> 1:06:14.440
<v Speaker 3>were part of an ownership group that purchased the property

1:06:14.440 --> 1:06:17.400
<v Speaker 3>in two thousand and so, as part of the legal

1:06:17.440 --> 1:06:20.560
<v Speaker 3>settlement for their falling out, my dad ended up with

1:06:20.600 --> 1:06:25.040
<v Speaker 3>the property. Alan ended up with the operations. I think

1:06:25.160 --> 1:06:26.680
<v Speaker 3>less than a year after that, I want to say,

1:06:26.760 --> 1:06:29.240
<v Speaker 3>the operations went into bankruptcy, and so my dad, as

1:06:30.000 --> 1:06:31.920
<v Speaker 3>the landlord, was able to purchase the assets at a

1:06:31.960 --> 1:06:35.400
<v Speaker 3>bankruptcy in two thousand and four. I was working in

1:06:35.520 --> 1:06:38.680
<v Speaker 3>Los Angeles working in TV and film production when he

1:06:38.720 --> 1:06:40.800
<v Speaker 3>had a stroke in two thousand and nine, and so

1:06:41.240 --> 1:06:44.000
<v Speaker 3>I hadn't been home in a while, and I flew

1:06:44.000 --> 1:06:45.960
<v Speaker 3>home and stepped in the club and just fell in

1:06:45.960 --> 1:06:48.520
<v Speaker 3>love with the main room and what First Avenue was

1:06:48.600 --> 1:06:50.280
<v Speaker 3>and what it means to the people in Minneapolis and

1:06:50.320 --> 1:06:54.120
<v Speaker 3>the impact it has and everything that it's about, and

1:06:54.800 --> 1:06:56.240
<v Speaker 3>started kind of working under him.

1:06:56.240 --> 1:07:01.200
<v Speaker 1>Then. Okay, so when you were growing up, was your

1:07:01.400 --> 1:07:05.520
<v Speaker 1>father just the accountant for the club or was it like, hey,

1:07:05.520 --> 1:07:07.200
<v Speaker 1>you can get into the club whenever you want, and

1:07:07.200 --> 1:07:09.400
<v Speaker 1>you went all the time and took your friends.

1:07:10.200 --> 1:07:12.240
<v Speaker 3>Yeah, sorry, I said that, long story. I did not

1:07:12.280 --> 1:07:14.320
<v Speaker 3>grow up, as you know, the daughter of a rock

1:07:14.360 --> 1:07:17.280
<v Speaker 3>club owner. Certainly not how my kids are growing up

1:07:17.360 --> 1:07:19.560
<v Speaker 3>right where it's a cold, snowy day, let's take a

1:07:19.560 --> 1:07:22.800
<v Speaker 3>soccer ball and kick it around the main room. But

1:07:23.360 --> 1:07:27.320
<v Speaker 3>I grew up being obsessed with going to concerts, and

1:07:27.400 --> 1:07:30.200
<v Speaker 3>actually having my dad involved in the club actually was

1:07:30.200 --> 1:07:33.200
<v Speaker 3>a negative for me, because you know, I would sneak

1:07:33.200 --> 1:07:35.680
<v Speaker 3>out of the house and take the bus downtown and

1:07:36.560 --> 1:07:38.200
<v Speaker 3>show up at the club to go to concerts and

1:07:38.240 --> 1:07:39.960
<v Speaker 3>kind of like put my hair over my face and

1:07:41.120 --> 1:07:42.760
<v Speaker 3>try to hope no one recognize me so that they

1:07:42.800 --> 1:07:44.800
<v Speaker 3>wouldn't call my dad to come and.

1:07:44.760 --> 1:07:45.280
<v Speaker 2>Pick me up.

1:07:46.960 --> 1:07:52.880
<v Speaker 1>Okay, you go to college in New York. People have

1:07:52.920 --> 1:07:56.959
<v Speaker 1>no idea how sophisticated Minnesota is, although I will say,

1:07:57.000 --> 1:07:58.720
<v Speaker 1>as cold as it is in the winter, that's how

1:07:58.720 --> 1:08:01.480
<v Speaker 1>fucking hot it is in the summer. But what do

1:08:01.560 --> 1:08:06.120
<v Speaker 1>people not understand about Minnesota.

1:08:06.160 --> 1:08:10.840
<v Speaker 3>First of all, it is thirty five degrees today in January,

1:08:11.040 --> 1:08:14.000
<v Speaker 3>and it feels like a fucking miracle. So it's not

1:08:14.240 --> 1:08:19.600
<v Speaker 3>always cold in the winter people. What don't people understand?

1:08:19.680 --> 1:08:21.439
<v Speaker 3>I mean, it is heaven on Earth. I think there's

1:08:21.479 --> 1:08:25.960
<v Speaker 3>no better place in the world than Minnesota in like

1:08:26.080 --> 1:08:29.880
<v Speaker 3>June July. So what the winter gives us? Yes, yes,

1:08:29.960 --> 1:08:32.680
<v Speaker 3>it is cold. It is usually exceptionally cold, but it

1:08:32.720 --> 1:08:36.719
<v Speaker 3>gives us a heartiness and an optimism and a real

1:08:36.760 --> 1:08:39.200
<v Speaker 3>sense of gratitude because then the summer comes and it's

1:08:39.240 --> 1:08:42.880
<v Speaker 3>like everyone's in a good mood. You're enjoying every minute

1:08:42.960 --> 1:08:46.840
<v Speaker 3>it is. You know, it gives you a sense of seasons.

1:08:46.840 --> 1:08:50.200
<v Speaker 3>It gives you a sense of inevitability. You know. I'm

1:08:50.240 --> 1:08:53.960
<v Speaker 3>raising my kids here and I am so grateful for

1:08:54.080 --> 1:08:57.280
<v Speaker 3>their ability to grow up in Minnesota because in a

1:08:57.320 --> 1:08:58.800
<v Speaker 3>world where you have everything at the tip of your

1:08:58.840 --> 1:09:01.760
<v Speaker 3>fingertips and everything is kind of designed around comfort, I

1:09:01.760 --> 1:09:05.400
<v Speaker 3>think it's incredibly important to experience cold weather and to experience,

1:09:06.320 --> 1:09:09.879
<v Speaker 3>you know, elements and nature that they can't always control.

1:09:10.640 --> 1:09:14.880
<v Speaker 1>To what degree do those two things affect music business,

1:09:14.920 --> 1:09:17.919
<v Speaker 1>both cold in the winter and wanting to be outside

1:09:17.920 --> 1:09:18.439
<v Speaker 1>in the summer.

1:09:19.880 --> 1:09:24.559
<v Speaker 3>So it's interesting we you know, looked at our capacity sold.

1:09:24.960 --> 1:09:28.360
<v Speaker 3>You know, shows in January and Minnesota do exceptionally well,

1:09:28.840 --> 1:09:31.360
<v Speaker 3>there's not there's not a lot of them, but the

1:09:31.400 --> 1:09:33.400
<v Speaker 3>shows that we do have actually end up being you know,

1:09:33.479 --> 1:09:37.360
<v Speaker 3>ten or fifteen percent sold above where our shows the

1:09:37.400 --> 1:09:40.120
<v Speaker 3>rest of the year are. Like I said, I think

1:09:41.240 --> 1:09:44.599
<v Speaker 3>having the inevitability of winter and having the experience of

1:09:45.320 --> 1:09:50.000
<v Speaker 3>such extreme cold gives people a sense of joy and

1:09:50.080 --> 1:09:52.960
<v Speaker 3>a sense of community. And I'm going to mispronounce it,

1:09:52.960 --> 1:09:58.639
<v Speaker 3>but Heiger like like the joyousness of being together, especially

1:09:58.640 --> 1:10:01.880
<v Speaker 3>in the winter, makes people more willing to go out,

1:10:01.960 --> 1:10:05.320
<v Speaker 3>more willing to take risks on new bands, more willing

1:10:05.400 --> 1:10:09.280
<v Speaker 3>to be a part of the live music community. You know,

1:10:09.320 --> 1:10:11.679
<v Speaker 3>we hear all the time that you know, the Twin

1:10:11.720 --> 1:10:13.960
<v Speaker 3>Cities punches above its weight in terms of ticket sales

1:10:13.960 --> 1:10:17.200
<v Speaker 3>and in terms of interest and events. And I think

1:10:17.479 --> 1:10:19.840
<v Speaker 3>a lot of it has to do with the fact that,

1:10:20.360 --> 1:10:23.080
<v Speaker 3>you know, we're all here in negative ten degree weather.

1:10:23.160 --> 1:10:26.040
<v Speaker 3>We all survived it together, and we want to be

1:10:26.040 --> 1:10:27.479
<v Speaker 3>a part of something really cool and beautiful.

1:10:28.720 --> 1:10:32.320
<v Speaker 1>So you end up leaving New York going to Los Angeles.

1:10:32.680 --> 1:10:33.240
<v Speaker 1>How was that?

1:10:35.479 --> 1:10:39.920
<v Speaker 3>The weather was great? The weather was fucking phenomenal, you know.

1:10:40.360 --> 1:10:45.679
<v Speaker 3>I I went to NYU and I graduated right around

1:10:45.680 --> 1:10:47.519
<v Speaker 3>September eleventh, and there weren't in jobs.

1:10:47.560 --> 1:10:49.479
<v Speaker 2>And my friend most of my friends had gone to

1:10:49.479 --> 1:10:50.120
<v Speaker 2>film school and.

1:10:50.040 --> 1:10:52.960
<v Speaker 3>They were moving to LA So I moved to LA

1:10:53.160 --> 1:10:55.559
<v Speaker 3>and had, you know, met some really wonderful friends.

1:10:55.600 --> 1:10:57.360
<v Speaker 2>I met. My wife had a.

1:10:57.360 --> 1:11:02.720
<v Speaker 3>Really beautiful experience, but personally, I'm just being thrilled to

1:11:02.720 --> 1:11:03.640
<v Speaker 3>be back in Minnesota.

1:11:04.600 --> 1:11:08.320
<v Speaker 1>Okay, your wife is in the film business, which is

1:11:08.360 --> 1:11:12.080
<v Speaker 1>really concentrated in LA. How do you manage this?

1:11:14.160 --> 1:11:14.439
<v Speaker 2>Yeah?

1:11:14.479 --> 1:11:17.920
<v Speaker 3>She you know, I commuted for almost a decade. I

1:11:17.920 --> 1:11:21.439
<v Speaker 3>would take the Red Eye out on Sunday and then

1:11:21.880 --> 1:11:26.760
<v Speaker 3>come back on the seven fifty Thursday night flight. And

1:11:26.800 --> 1:11:29.639
<v Speaker 3>so now we're in Minnesota. She's actually commuting. Her job

1:11:29.640 --> 1:11:31.479
<v Speaker 3>works out of New York, so she's going to New

1:11:31.560 --> 1:11:35.519
<v Speaker 3>York every other week. And maybe it's a secret to

1:11:35.560 --> 1:11:37.759
<v Speaker 3>a happy marriage. You know, we've been together maybe sixteen

1:11:37.800 --> 1:11:40.120
<v Speaker 3>years and are probably happier than ever before.

1:11:40.439 --> 1:11:41.880
<v Speaker 1>How'd you meet her?

1:11:42.360 --> 1:11:44.519
<v Speaker 2>We were set up old school?

1:11:45.040 --> 1:11:47.240
<v Speaker 1>Really was it instant romance?

1:11:48.840 --> 1:11:51.320
<v Speaker 2>It took a few dates.

1:11:52.200 --> 1:11:54.880
<v Speaker 3>I was just out of a relationship and she was

1:11:55.360 --> 1:11:58.960
<v Speaker 3>newly sober, so we had a few months to figure

1:11:58.960 --> 1:11:59.479
<v Speaker 3>all that out.

1:12:00.160 --> 1:12:04.439
<v Speaker 1>And what is it like being an out powerful business

1:12:04.439 --> 1:12:08.320
<v Speaker 1>woman today is to what degree is their homophobia that

1:12:08.360 --> 1:12:09.000
<v Speaker 1>you encounter?

1:12:11.320 --> 1:12:12.400
<v Speaker 2>I'm really lucky.

1:12:12.640 --> 1:12:16.120
<v Speaker 3>I mean I think going from you know, n Yu

1:12:16.960 --> 1:12:22.240
<v Speaker 3>to the film industry to Minneapolis, have not encountered so

1:12:22.439 --> 1:12:29.400
<v Speaker 3>much homophobia and and feel like, you know, again, maybe

1:12:29.400 --> 1:12:32.799
<v Speaker 3>stepping into a family business and stepping into a thriving

1:12:32.840 --> 1:12:37.080
<v Speaker 3>business and having such a great team. I feel very

1:12:37.120 --> 1:12:45.360
<v Speaker 3>fortunate to have not experienced really that much negative negative

1:12:45.400 --> 1:12:48.040
<v Speaker 3>impacts due to gender sexuality.

1:12:48.240 --> 1:12:52.639
<v Speaker 4>What about sexism, It's certainly there.

1:12:52.800 --> 1:12:55.120
<v Speaker 3>It's certainly there. I remember, you know, a fair amount.

1:12:55.160 --> 1:12:59.400
<v Speaker 3>I'm I like to, you know, make relationships and reach out,

1:12:59.439 --> 1:13:05.640
<v Speaker 3>and certainly there have been a few missing, mistaken outreaches.

1:13:06.800 --> 1:13:10.680
<v Speaker 3>But you know, at least nothing outright that I that

1:13:10.760 --> 1:13:13.680
<v Speaker 3>I can recall, which I again feel like I have

1:13:13.760 --> 1:13:15.560
<v Speaker 3>to just express how grateful I am because I know

1:13:15.600 --> 1:13:17.880
<v Speaker 3>that's not a lot of people's experiences.

1:13:18.400 --> 1:13:22.080
<v Speaker 1>Okay, so your father has this stroke. Are you coming

1:13:22.120 --> 1:13:24.960
<v Speaker 1>back to Minneapolis to run the club reluctantly? Or are

1:13:25.000 --> 1:13:26.519
<v Speaker 1>you saying this is what I want to do, or

1:13:26.600 --> 1:13:29.559
<v Speaker 1>you say, well i'll manage it for a month. What

1:13:29.560 --> 1:13:31.000
<v Speaker 1>what goes for your head?

1:13:32.040 --> 1:13:33.840
<v Speaker 3>I was just stepping in to make sure, you know,

1:13:33.920 --> 1:13:38.400
<v Speaker 3>nothing got messed up while he was sick. And really

1:13:39.560 --> 1:13:42.960
<v Speaker 3>my thought process was, okay, there's you know, two big companies.

1:13:43.680 --> 1:13:44.800
<v Speaker 2>I wonder who I'm going to.

1:13:44.800 --> 1:13:46.519
<v Speaker 3>Sell this to because I was pretty happy in my

1:13:46.560 --> 1:13:49.519
<v Speaker 3>career and I just met my wife and pretty settled,

1:13:50.479 --> 1:13:52.920
<v Speaker 3>and so I was like, okay, I wonder you know

1:13:52.960 --> 1:13:54.840
<v Speaker 3>which liven sure e g. I wonder this will this

1:13:54.880 --> 1:13:56.840
<v Speaker 3>will be fun. Who's who's going to be the highest better?

1:13:57.880 --> 1:13:59.640
<v Speaker 3>And again, like I said, I just stepped to the

1:13:59.680 --> 1:14:02.920
<v Speaker 3>main room and kind of the impact of what First

1:14:02.920 --> 1:14:07.000
<v Speaker 3>Avenue is, what it means, the legacy that it carries,

1:14:07.720 --> 1:14:10.439
<v Speaker 3>just was really intense. And so you know, when I

1:14:10.479 --> 1:14:13.720
<v Speaker 3>met these folks, and I think one of the quotes was,

1:14:14.640 --> 1:14:16.960
<v Speaker 3>you know, I said, okay, well, if you're interested, why

1:14:16.960 --> 1:14:19.360
<v Speaker 3>do you come to Minneapolis, see the room, see what's

1:14:19.400 --> 1:14:22.160
<v Speaker 3>going on. And they said, well, I don't just see it.

1:14:22.160 --> 1:14:24.400
<v Speaker 3>A club's a club. My guys say it's good. And

1:14:24.439 --> 1:14:26.240
<v Speaker 3>that was the moment I said, Okay, I'm just going

1:14:26.280 --> 1:14:28.599
<v Speaker 3>to have to do it. This can't happen.

1:14:29.560 --> 1:14:32.599
<v Speaker 1>And you have a sibling too, right, yep?

1:14:32.640 --> 1:14:34.880
<v Speaker 2>I have an older sister. She's not involved. She's in

1:14:34.920 --> 1:14:35.599
<v Speaker 2>Hood River.

1:14:35.520 --> 1:14:38.680
<v Speaker 1>Organ okay, and to what degree she involved? Financially?

1:14:41.200 --> 1:14:42.080
<v Speaker 2>I own one hundred percent.

1:14:42.880 --> 1:14:46.719
<v Speaker 1>Okay. So this is a sophisticated business. People think, oh, yeah,

1:14:46.880 --> 1:14:48.840
<v Speaker 1>you sell tickets, you open the door, you make money.

1:14:49.600 --> 1:14:52.559
<v Speaker 1>So your father is out of the picture for a while.

1:14:53.080 --> 1:14:55.800
<v Speaker 1>You're there how do you come up to speed and

1:14:55.800 --> 1:14:57.160
<v Speaker 1>what mistakes do you make?

1:14:59.160 --> 1:15:03.120
<v Speaker 3>Oh, every mistake, every mistake under the book. I was

1:15:03.200 --> 1:15:06.840
<v Speaker 3>lucky that my dad ended up recovering within a few months,

1:15:07.160 --> 1:15:09.720
<v Speaker 3>and so I really got, you know, to learn under

1:15:09.800 --> 1:15:14.120
<v Speaker 3>him and to watch him manage. But in terms of

1:15:14.160 --> 1:15:16.640
<v Speaker 3>I also I am not a talent buyer, and that

1:15:16.720 --> 1:15:19.960
<v Speaker 3>I think is the hardest job in the world, and

1:15:20.000 --> 1:15:26.360
<v Speaker 3>really the quarterback of the music club world. So I

1:15:26.400 --> 1:15:29.520
<v Speaker 3>again was so lucky to step in the most incredible

1:15:29.520 --> 1:15:32.880
<v Speaker 3>team at First Avenue, Nate and Sonya and Ashley just.

1:15:32.920 --> 1:15:36.480
<v Speaker 2>Really really incredible, incredible folks.

1:15:37.080 --> 1:15:40.679
<v Speaker 1>So how long does a concert buyer last at First Avenue?

1:15:42.520 --> 1:15:42.920
<v Speaker 3>How long?

1:15:43.040 --> 1:15:44.160
<v Speaker 2>Like how long are they in the venue?

1:15:45.080 --> 1:15:46.120
<v Speaker 1>How long before they move on?

1:15:50.120 --> 1:15:54.679
<v Speaker 3>Hopefully never the concert buyers? I mean, the thing about

1:15:54.680 --> 1:15:58.840
<v Speaker 3>Minnesota is people we call it a boomerang state because

1:15:59.000 --> 1:16:01.360
<v Speaker 3>people who grew up here, even if they leave, like

1:16:01.360 --> 1:16:04.439
<v Speaker 3>like me, they tend to come back. And once people

1:16:04.479 --> 1:16:07.360
<v Speaker 3>move here, they tend to not leave.

1:16:07.120 --> 1:16:09.240
<v Speaker 2>Because it's it's.

1:16:08.720 --> 1:16:12.000
<v Speaker 3>So amazing, as I've talked about before, and so we

1:16:12.040 --> 1:16:14.679
<v Speaker 3>have our customers, you know, from the time that they

1:16:15.400 --> 1:16:19.080
<v Speaker 3>first discover live music. I'm fourteen fifteen, We do you

1:16:19.120 --> 1:16:22.840
<v Speaker 3>know the rock and roll Playhouse for kids? You know music,

1:16:23.000 --> 1:16:24.920
<v Speaker 3>So we try to get them at age two, right, we'll.

1:16:25.000 --> 1:16:26.840
<v Speaker 1>Tell us about the rock and roll of playhouse.

1:16:28.160 --> 1:16:31.360
<v Speaker 3>Oh it's really amazing, you know, working with the Brooken

1:16:31.360 --> 1:16:36.160
<v Speaker 3>Bulf folks. But so it's Saturday or Sunday mornings a theme,

1:16:36.240 --> 1:16:39.200
<v Speaker 3>so Taylor Swift for kids or you know my son.

1:16:39.280 --> 1:16:40.519
<v Speaker 2>I have a nine year old son.

1:16:40.560 --> 1:16:43.320
<v Speaker 3>He's obsessed with Green Day, Like it's all all he

1:16:43.400 --> 1:16:45.640
<v Speaker 3>listens to, all he ever wants to play. It's just

1:16:45.760 --> 1:16:48.400
<v Speaker 3>his the beal and end all of his musical experience

1:16:48.479 --> 1:16:50.720
<v Speaker 3>right now. So we did the you know rock and

1:16:50.840 --> 1:16:53.559
<v Speaker 3>roll Playhouse plays Green Day and it was all punk

1:16:53.640 --> 1:16:55.920
<v Speaker 3>music and kids showing up in mohawks. It was the

1:16:55.920 --> 1:16:59.479
<v Speaker 3>most fun. And really kids just get to come and

1:16:59.560 --> 1:17:01.679
<v Speaker 3>run around. I think our theory is, well, they can't

1:17:01.680 --> 1:17:03.880
<v Speaker 3>do any they can't do much worse damage than drunk

1:17:03.880 --> 1:17:05.880
<v Speaker 3>people can do, so this won't be that big of

1:17:05.920 --> 1:17:09.960
<v Speaker 3>a deal. And you know, like I said, we see

1:17:10.200 --> 1:17:12.400
<v Speaker 3>concert going and we see the live music experience as

1:17:12.439 --> 1:17:13.640
<v Speaker 3>being a lifestyle.

1:17:13.640 --> 1:17:17.960
<v Speaker 2>Not just something you do, not just you know, not

1:17:18.000 --> 1:17:18.599
<v Speaker 2>just something.

1:17:18.360 --> 1:17:21.400
<v Speaker 3>To avoid your everyday life, but really like as kind

1:17:21.400 --> 1:17:24.120
<v Speaker 3>of the heart and soul of what makes life worth living.

1:17:24.560 --> 1:17:27.640
<v Speaker 3>So the earlier that we can introduce kids to that

1:17:27.720 --> 1:17:32.080
<v Speaker 3>experience and have them see the joy and the positivity

1:17:32.080 --> 1:17:33.840
<v Speaker 3>and all the amazing things that live music can do

1:17:34.360 --> 1:17:37.040
<v Speaker 3>for your soul and for your well being, the better.

1:17:38.040 --> 1:17:41.559
<v Speaker 1>So let's say, first avenue to make the numbers work,

1:17:41.920 --> 1:17:43.519
<v Speaker 1>how many dates do you want a year?

1:17:45.280 --> 1:17:47.280
<v Speaker 3>Yeah, so in the different venues, you know, we have

1:17:47.360 --> 1:17:49.000
<v Speaker 3>different KPIs you try to hit.

1:17:49.360 --> 1:17:50.160
<v Speaker 2>I think first.

1:17:49.920 --> 1:17:55.200
<v Speaker 3>Avenue tell people what that is key performance indicators, so

1:17:55.400 --> 1:17:56.960
<v Speaker 3>you know, metrics, metrics.

1:17:56.560 --> 1:17:57.200
<v Speaker 2>That we try to hit.

1:17:58.479 --> 1:18:00.200
<v Speaker 3>So we have you know, the seven Street End Tree,

1:18:00.240 --> 1:18:03.320
<v Speaker 3>which is our two hundred and fifty cap room. You know,

1:18:03.360 --> 1:18:05.400
<v Speaker 3>we want to do three hundred and twenty days. We

1:18:05.400 --> 1:18:08.160
<v Speaker 3>want to effectively. I think last year maybe we did

1:18:08.200 --> 1:18:10.040
<v Speaker 3>three hundred and sixty days, So we want to be

1:18:10.080 --> 1:18:13.679
<v Speaker 3>open almost every day. The main room, which is fifteen

1:18:13.760 --> 1:18:16.880
<v Speaker 3>hundred and fifty capacity. Most well known were Prince Shop,

1:18:16.920 --> 1:18:22.280
<v Speaker 3>Purple Rain and Still you know, carrying on the legacy

1:18:22.320 --> 1:18:27.559
<v Speaker 3>of the Replacements and Whoscredo in Soul Asylum and all

1:18:27.600 --> 1:18:30.160
<v Speaker 3>the amazing bands of the Minneapolis scene.

1:18:30.760 --> 1:18:31.599
<v Speaker 2>That's fifteen fifty.

1:18:31.640 --> 1:18:33.920
<v Speaker 3>We want to do maybe one hundred and eighty one

1:18:34.000 --> 1:18:36.920
<v Speaker 3>hundred and ninety shows a year. We have a Palace

1:18:37.000 --> 1:18:40.320
<v Speaker 3>Theater which is twenty three hundred. It's a ga floor

1:18:40.320 --> 1:18:42.640
<v Speaker 3>and a seated balcony. You know, maybe we're trying to

1:18:42.680 --> 1:18:44.400
<v Speaker 3>do sixty shows a year there. So we vary it

1:18:44.439 --> 1:18:45.080
<v Speaker 3>based on the room.

1:18:45.880 --> 1:18:49.960
<v Speaker 1>So you come to Minnesota, you have one venue, how

1:18:49.960 --> 1:18:51.559
<v Speaker 1>do you end up with seven venues?

1:18:54.240 --> 1:18:55.120
<v Speaker 2>It turns out.

1:18:55.200 --> 1:18:57.240
<v Speaker 3>Running a venue is really hard and a lot of

1:18:57.280 --> 1:19:00.439
<v Speaker 3>people don't like to do it. So, you know, I

1:19:00.479 --> 1:19:02.519
<v Speaker 3>stepped in in two thousand and nine. We had first

1:19:02.520 --> 1:19:07.040
<v Speaker 3>avenue in the seventh Street Entry, and we were booking

1:19:07.400 --> 1:19:09.720
<v Speaker 3>a lot of shows outside of our venues. You know,

1:19:09.840 --> 1:19:11.680
<v Speaker 3>we want to be we want to be able to

1:19:11.720 --> 1:19:14.800
<v Speaker 3>service artists at every stage of their career when they

1:19:14.800 --> 1:19:18.519
<v Speaker 3>come to Minnesota, if you're just starting out, if it's

1:19:18.520 --> 1:19:20.840
<v Speaker 3>your first play in the state of the country, all

1:19:20.880 --> 1:19:22.960
<v Speaker 3>the way up to like building your fan base here,

1:19:23.479 --> 1:19:27.439
<v Speaker 3>giving you a solid home base and helping helping them build.

1:19:27.240 --> 1:19:31.080
<v Speaker 2>Their career and their fan base. So, you know, we started.

1:19:30.800 --> 1:19:34.800
<v Speaker 3>Doing shows at rooms around town, and we were doing

1:19:34.880 --> 1:19:37.040
<v Speaker 3>a whole lot at this this venue called the Turf Club.

1:19:37.160 --> 1:19:39.400
<v Speaker 3>So you know, the economics of the business. If you

1:19:39.439 --> 1:19:42.719
<v Speaker 3>don't oh, if you don't have the inside, it's pretty

1:19:42.720 --> 1:19:45.040
<v Speaker 3>hard to make it work. So we just met with

1:19:45.080 --> 1:19:46.639
<v Speaker 3>the owner and he said, you know what, I got

1:19:46.760 --> 1:19:48.760
<v Speaker 3>two bars, and my wife says, that's one too many.

1:19:48.880 --> 1:19:53.800
<v Speaker 3>So we bought the Turf Club and then we uh

1:19:53.840 --> 1:19:56.040
<v Speaker 3>the cityct polishly came to us and wanted to open

1:19:56.680 --> 1:19:59.559
<v Speaker 3>the or renovate the Palace. Theater had been dark for

1:19:59.600 --> 1:20:02.960
<v Speaker 3>maybe years. I'm didn't get my numbers wrong, but they

1:20:02.960 --> 1:20:05.040
<v Speaker 3>wanted to They wanted to renovate it. They wanted a

1:20:05.080 --> 1:20:09.920
<v Speaker 3>local partner to help promote it. So we stepped in

1:20:09.960 --> 1:20:13.080
<v Speaker 3>along with our great partners from Chicago, Jam and Jerry Michaelson,

1:20:13.760 --> 1:20:17.000
<v Speaker 3>and we worked on the renovation that opened in twenty seventeen,

1:20:18.160 --> 1:20:21.479
<v Speaker 3>and then the we were doing a bunch of shows

1:20:21.479 --> 1:20:24.560
<v Speaker 3>also at the fine Line. Those folks didn't want to

1:20:24.560 --> 1:20:27.880
<v Speaker 3>operate anymore, so they came to us. We have a

1:20:28.280 --> 1:20:32.400
<v Speaker 3>thousand seat historic theater called the Fitzgerald in Saint Paul.

1:20:33.520 --> 1:20:35.000
<v Speaker 3>You know the radio station. They didn't want to own

1:20:35.000 --> 1:20:37.160
<v Speaker 3>that anymore. So we kind of became, I think the

1:20:37.200 --> 1:20:41.040
<v Speaker 3>go tos of when people didn't want to operate their

1:20:41.120 --> 1:20:44.640
<v Speaker 3>venues anymore. I think we were seen as good operators,

1:20:44.680 --> 1:20:48.720
<v Speaker 3>good local partners, try to operate, you know, ethically.

1:20:48.520 --> 1:20:50.439
<v Speaker 2>And well and.

1:20:51.920 --> 1:20:55.120
<v Speaker 3>With the full way to the community of mind. So

1:20:55.680 --> 1:20:57.960
<v Speaker 3>that's how that's how we grew and then were developing

1:20:58.000 --> 1:21:03.840
<v Speaker 3>an amphitheater. Will start construction soon hopefully, and so that'll

1:21:03.880 --> 1:21:07.920
<v Speaker 3>be an eighty two hundred boutique urban amphitheater right on

1:21:07.960 --> 1:21:11.920
<v Speaker 3>the Mississippi River in a neighborhood called North Minneapolis. It's

1:21:11.920 --> 1:21:15.759
<v Speaker 3>a really kind of marginalized, disenfranchised community. So that project

1:21:15.800 --> 1:21:18.280
<v Speaker 3>is aiming to be more than just a stage and

1:21:19.240 --> 1:21:24.240
<v Speaker 3>seating area, but really generating renewal and revival for the

1:21:24.280 --> 1:21:25.320
<v Speaker 3>local community as well.

1:21:25.640 --> 1:21:28.839
<v Speaker 1>Okay, you're the operator to what degree in these cases

1:21:28.880 --> 1:21:30.200
<v Speaker 1>do you own the facility?

1:21:33.080 --> 1:21:37.000
<v Speaker 3>We own all the buildings. We have one lease, but

1:21:37.040 --> 1:21:38.520
<v Speaker 3>we owned the properties for the others.

1:21:38.960 --> 1:21:41.800
<v Speaker 1>Okay, and Jerry Michaelson as your partner in one theater.

1:21:41.840 --> 1:21:44.560
<v Speaker 1>Where did the money come for the rest of the places.

1:21:46.760 --> 1:21:52.680
<v Speaker 3>It came from loans and it came from you know,

1:21:52.880 --> 1:21:57.840
<v Speaker 3>we I am fortunate in that, you know, money is

1:21:57.840 --> 1:22:02.160
<v Speaker 3>not my as an owners, my motivator, and so I

1:22:02.200 --> 1:22:04.880
<v Speaker 3>put all profits and all revenue kind of back back

1:22:04.920 --> 1:22:05.639
<v Speaker 3>into the companies.

1:22:12.640 --> 1:22:17.040
<v Speaker 1>Okay, you talk about building an amphitheater. Generally speaking, amphitheaters

1:22:17.040 --> 1:22:20.679
<v Speaker 1>are controlled by Live Nation and even people in markets

1:22:20.680 --> 1:22:24.360
<v Speaker 1>where they or not have had hard times. So how

1:22:24.400 --> 1:22:26.559
<v Speaker 1>do you plan to compete?

1:22:27.680 --> 1:22:28.280
<v Speaker 2>That is a.

1:22:28.360 --> 1:22:30.840
<v Speaker 3>Great question, all the more reason to come back on

1:22:30.880 --> 1:22:32.800
<v Speaker 3>your podcast in three years and I can give you

1:22:32.840 --> 1:22:33.320
<v Speaker 3>the update.

1:22:34.320 --> 1:22:36.640
<v Speaker 1>Okay, then let's flip the story over. You like to

1:22:36.680 --> 1:22:39.519
<v Speaker 1>be the Minnesota partner for all these acts that used

1:22:39.560 --> 1:22:42.160
<v Speaker 1>to mean, well, you know, you played them in the club,

1:22:42.200 --> 1:22:45.080
<v Speaker 1>you played them in the Excel Center. That doesn't really

1:22:45.120 --> 1:22:46.559
<v Speaker 1>happen anymore, right.

1:22:47.920 --> 1:22:49.320
<v Speaker 2>No, no, it doesn't.

1:22:50.160 --> 1:22:53.120
<v Speaker 3>And I think maybe we're the you know, fortunate or

1:22:53.200 --> 1:22:56.920
<v Speaker 3>not fortunate to not have that kind of arena backdrop.

1:22:56.960 --> 1:23:00.680
<v Speaker 3>You know, we kind of started with Fresh Eyes a

1:23:00.720 --> 1:23:06.800
<v Speaker 3>decade or so ago, but certainly, you know, listening to

1:23:06.840 --> 1:23:10.840
<v Speaker 3>your podcasts and knowing the history of the industry, that

1:23:10.840 --> 1:23:12.160
<v Speaker 3>that has been an impact for sure.

1:23:13.080 --> 1:23:17.360
<v Speaker 1>And you're an independent there in the Minneapolis area. If

1:23:17.360 --> 1:23:20.200
<v Speaker 1>they don't go with you, what's your competition.

1:23:21.320 --> 1:23:23.800
<v Speaker 3>Live Nation and the other We have other independent venues

1:23:23.800 --> 1:23:28.479
<v Speaker 3>in town also, but Live Nation has competing venues at

1:23:28.640 --> 1:23:29.320
<v Speaker 3>most levels.

1:23:29.600 --> 1:23:31.840
<v Speaker 1>And so how do you end up getting the talent

1:23:31.920 --> 1:23:33.080
<v Speaker 1>as opposed to Live Nation.

1:23:35.800 --> 1:23:40.160
<v Speaker 3>I think a combination of ky, you're going to make

1:23:40.240 --> 1:23:41.320
<v Speaker 3>me reveal all my secrets.

1:23:41.320 --> 1:23:42.240
<v Speaker 2>I don't know if I can do that.

1:23:42.840 --> 1:23:46.200
<v Speaker 1>No, you know, no way, you don't say anything you

1:23:46.240 --> 1:23:50.760
<v Speaker 1>don't want to say. But is it because you're more localized,

1:23:50.920 --> 1:23:53.439
<v Speaker 1>or you have a better sales bitch, or the numbers

1:23:53.439 --> 1:23:57.200
<v Speaker 1>are better? Generally? What gets you the talent?

1:23:58.000 --> 1:24:00.320
<v Speaker 3>Like I said, I'm not a talent buyer, But I

1:24:00.360 --> 1:24:03.200
<v Speaker 3>do think that we have the best team of anyone

1:24:03.360 --> 1:24:06.120
<v Speaker 3>anywhere in the country. I mean, I just can't say

1:24:06.800 --> 1:24:09.559
<v Speaker 3>enough amazing things about you know, everyone who works at

1:24:09.560 --> 1:24:12.040
<v Speaker 3>First Avenue works there because they really care, you know,

1:24:12.120 --> 1:24:13.720
<v Speaker 3>because they love the place and they want to see

1:24:13.720 --> 1:24:15.880
<v Speaker 3>it succeed and they want to do the very best

1:24:15.920 --> 1:24:20.439
<v Speaker 3>they can for the mission. And I also think we

1:24:20.439 --> 1:24:22.639
<v Speaker 3>you know, we have the best rooms without a doubt.

1:24:22.640 --> 1:24:25.640
<v Speaker 3>I don't I wouldn't want to, you know, operate a

1:24:25.720 --> 1:24:28.080
<v Speaker 3>room that I didn't think was the best venue of

1:24:28.120 --> 1:24:32.240
<v Speaker 3>its size in the market. We go out of our

1:24:32.240 --> 1:24:35.400
<v Speaker 3>way to treat people really well. We are the local guys,

1:24:35.560 --> 1:24:38.360
<v Speaker 3>you know. We are committed to this community. We're committing

1:24:38.360 --> 1:24:41.720
<v Speaker 3>to doing everything we can to nurture and sustain the

1:24:41.760 --> 1:24:45.519
<v Speaker 3>concert going community of the Twin Cities. And so I

1:24:45.520 --> 1:24:48.960
<v Speaker 3>think the you know, bands get that. Some don't, but

1:24:49.600 --> 1:24:50.920
<v Speaker 3>you know, a lot of bands want to.

1:24:50.920 --> 1:24:51.439
<v Speaker 2>Be a part of it.

1:24:51.479 --> 1:24:53.960
<v Speaker 3>They see what we've built here, They see the job

1:24:54.000 --> 1:24:56.400
<v Speaker 3>that we do. They see that, you know, they know

1:24:56.479 --> 1:24:58.840
<v Speaker 3>everything is going to be one hundred percent taking care

1:24:58.920 --> 1:25:02.280
<v Speaker 3>of all eyes dotted, all teas cross. They want to

1:25:02.320 --> 1:25:04.080
<v Speaker 3>play the best rooms. We just put in, you know,

1:25:04.680 --> 1:25:08.040
<v Speaker 3>the brand new state of the art sound system, the

1:25:08.080 --> 1:25:10.880
<v Speaker 3>first L two installation in the country. We have, you know,

1:25:11.000 --> 1:25:13.439
<v Speaker 3>the best facilities, and we go out of our way

1:25:13.479 --> 1:25:17.439
<v Speaker 3>to create the best experiences for bands and for artists

1:25:17.479 --> 1:25:18.440
<v Speaker 3>and for customers.

1:25:18.640 --> 1:25:22.320
<v Speaker 1>Okay, as one goes north in Minnesota becomes more rural,

1:25:22.960 --> 1:25:26.120
<v Speaker 1>there is Dluth. You go up north, you know there

1:25:26.120 --> 1:25:29.479
<v Speaker 1>are other things. Do you want to expand do you

1:25:29.600 --> 1:25:33.160
<v Speaker 1>do shows there? Or are you Minneapolis Saint Paul focused?

1:25:33.920 --> 1:25:35.599
<v Speaker 2>Right, we do a couple of shows in Duluth.

1:25:37.040 --> 1:25:40.960
<v Speaker 3>I think, you know, we will try to service the

1:25:41.040 --> 1:25:43.640
<v Speaker 3>artists wherever they want to play. We kind of we

1:25:43.960 --> 1:25:47.880
<v Speaker 3>view our responsibility as making sure that the artist has

1:25:47.920 --> 1:25:51.600
<v Speaker 3>the best experience and plays the right room in the

1:25:51.680 --> 1:25:53.920
<v Speaker 3>right city at the right town. And so we have

1:25:54.000 --> 1:25:57.920
<v Speaker 3>done shows in Duluth. We've done shows, like I said,

1:25:58.240 --> 1:26:02.760
<v Speaker 3>at outdoor venues, at other folks venues. It's not you know,

1:26:03.240 --> 1:26:06.120
<v Speaker 3>in the plans right now to build our own venue.

1:26:06.200 --> 1:26:08.880
<v Speaker 3>But like I said, like we want to service the bands.

1:26:09.760 --> 1:26:13.439
<v Speaker 1>So if I'm coming to Minneapolis and I can sell

1:26:13.439 --> 1:26:17.040
<v Speaker 1>out First Avenue and I want to play more in

1:26:17.120 --> 1:26:19.400
<v Speaker 1>your area, how many places.

1:26:19.000 --> 1:26:22.760
<v Speaker 2>Can I play larger than First Avenue or No?

1:26:22.760 --> 1:26:26.280
<v Speaker 1>No, Like I come, I can sell out First Avenue Minneapolis,

1:26:26.520 --> 1:26:29.040
<v Speaker 1>I say, Dana, I'd like to play more in the

1:26:29.080 --> 1:26:31.320
<v Speaker 1>Minnesota area. Do you say, well, you know, after you

1:26:31.400 --> 1:26:34.479
<v Speaker 1>sell a thousand tickets, maybe de Luthen that's it. Or

1:26:34.479 --> 1:26:37.160
<v Speaker 1>are there are other markets in Minnesota that you can play.

1:26:38.479 --> 1:26:41.280
<v Speaker 3>Many? Yeah, the Twin Cities are the major metropolitan area.

1:26:41.439 --> 1:26:46.960
<v Speaker 3>There is a five thousand capacity Amphitheater, you know, maybe

1:26:47.000 --> 1:26:52.240
<v Speaker 3>an hour north. There's Rochester that has the Mayo that

1:26:52.280 --> 1:26:56.400
<v Speaker 3>they've got room down there. There's Mankato. So there's other

1:26:56.479 --> 1:26:59.400
<v Speaker 3>like tertiary markets that people can play in Minnesota.

1:27:00.400 --> 1:27:02.719
<v Speaker 1>And that Amphitheater is that a Live Nation.

1:27:02.600 --> 1:27:05.160
<v Speaker 2>Amphitheater, No, that's a man at Amphtheater.

1:27:06.360 --> 1:27:10.000
<v Speaker 1>Okay, so you don't do the buying, what do you do?

1:27:12.120 --> 1:27:22.959
<v Speaker 3>I do the kind of management, oversight, business operations, new venues,

1:27:23.000 --> 1:27:27.280
<v Speaker 3>the amphitheaters is taking up you know, a large majority

1:27:27.320 --> 1:27:31.200
<v Speaker 3>of my time, but also kind of staff management, and

1:27:32.880 --> 1:27:34.840
<v Speaker 3>again like the financial side of things.

1:27:35.280 --> 1:27:39.960
<v Speaker 1>Okay, everything's different post COVID. But how often are you

1:27:40.040 --> 1:27:42.880
<v Speaker 1>showing up at these venues and at these shows?

1:27:43.240 --> 1:27:45.519
<v Speaker 3>Oh? I try to get to four venues a week,

1:27:45.600 --> 1:27:47.720
<v Speaker 3>or you know, I try to go out two nights

1:27:47.720 --> 1:27:52.280
<v Speaker 3>a week more, you know, in this in the busier months.

1:27:52.680 --> 1:27:54.439
<v Speaker 1>And does every employee know you?

1:27:58.040 --> 1:27:59.080
<v Speaker 2>Most do?

1:27:59.160 --> 1:28:00.720
<v Speaker 3>I'm trying to think sometimes, you know, if we have

1:28:00.720 --> 1:28:03.400
<v Speaker 3>a new employee or we have about four hundred employees.

1:28:03.400 --> 1:28:05.640
<v Speaker 3>So I don't want to say every single one, but

1:28:05.920 --> 1:28:08.200
<v Speaker 3>I like to talk to the employees. I like to

1:28:08.240 --> 1:28:11.360
<v Speaker 3>introduce myself, so I try to make sure that that

1:28:11.880 --> 1:28:12.439
<v Speaker 3>I meet them.

1:28:12.920 --> 1:28:14.479
<v Speaker 1>Are you working seven days a week?

1:28:15.280 --> 1:28:15.479
<v Speaker 4>Yeah?

1:28:15.520 --> 1:28:16.639
<v Speaker 2>Of course we have all right.

1:28:16.800 --> 1:28:19.519
<v Speaker 1>That's why I'm asking. And you know, there's a great

1:28:19.560 --> 1:28:22.479
<v Speaker 1>line at Katzenberg at Disney. If you don't come in

1:28:22.520 --> 1:28:25.160
<v Speaker 1>on Saturday, don't even think about coming in on Sunday.

1:28:25.720 --> 1:28:29.799
<v Speaker 1>But so when do you start and when do you finish.

1:28:29.800 --> 1:28:32.280
<v Speaker 1>I mean, is this typical all day all the time?

1:28:33.400 --> 1:28:35.920
<v Speaker 3>You know, I am available all day all the time.

1:28:36.080 --> 1:28:37.960
<v Speaker 3>I try to eat dinner with my kids every night,

1:28:38.360 --> 1:28:43.640
<v Speaker 3>so I try to you know, be home from you know,

1:28:44.200 --> 1:28:46.360
<v Speaker 3>six to eight. That's kind of my window. It's my

1:28:46.479 --> 1:28:49.559
<v Speaker 3>favorite time of the entire day. It's it's when I

1:28:49.600 --> 1:28:53.840
<v Speaker 3>am you know, my most happiest and just you know

1:28:53.960 --> 1:28:55.559
<v Speaker 3>again seeing them getting filled.

1:28:55.320 --> 1:28:55.920
<v Speaker 2>In on their day.

1:28:57.439 --> 1:29:02.040
<v Speaker 3>So but yeah, I'll work from eight am to you know,

1:29:02.080 --> 1:29:03.280
<v Speaker 3>midnight sometimes.

1:29:03.960 --> 1:29:05.720
<v Speaker 1>So what is the future? You're the head of the

1:29:05.800 --> 1:29:09.280
<v Speaker 1>of Diva. What is the future of the small venue

1:29:09.320 --> 1:29:11.240
<v Speaker 1>in the music business?

1:29:12.800 --> 1:29:15.519
<v Speaker 3>You know, I'm super excited. I also, you know, want

1:29:15.560 --> 1:29:18.559
<v Speaker 3>to say I stepped down as board president a few

1:29:18.560 --> 1:29:20.680
<v Speaker 3>months ago. Andre Perry is the new board president. We

1:29:20.720 --> 1:29:24.320
<v Speaker 3>have a great executive director. I'm super excited about the

1:29:24.320 --> 1:29:28.000
<v Speaker 3>group purchasing organization that we're rolling out. I think that

1:29:28.360 --> 1:29:33.120
<v Speaker 3>the future of the small club is always gonna, you know,

1:29:33.800 --> 1:29:37.639
<v Speaker 3>lay in the networking communications, in the community of talking

1:29:37.640 --> 1:29:41.559
<v Speaker 3>to other folks and seeing how other people are operating

1:29:41.560 --> 1:29:46.400
<v Speaker 3>efficiently and in working together. That was you know, the

1:29:46.479 --> 1:29:50.000
<v Speaker 3>vision and the the kind of m O behind Neiva,

1:29:50.000 --> 1:29:51.599
<v Speaker 3>and I think that is going to be even more

1:29:51.640 --> 1:29:55.000
<v Speaker 3>important in the next decade as we continue to hit

1:29:55.040 --> 1:29:55.800
<v Speaker 3>all these struggles.

1:29:56.760 --> 1:29:58.960
<v Speaker 1>Now, the boomers were the first ones who really started

1:29:58.960 --> 1:30:01.160
<v Speaker 1>to go to clubs regularly, the blow up of rock

1:30:01.240 --> 1:30:04.520
<v Speaker 1>and roll, et cetera. Now is there going into the sunset.

1:30:04.920 --> 1:30:07.920
<v Speaker 1>It feels confident about the audience and the acts.

1:30:10.240 --> 1:30:10.960
<v Speaker 2>I think I.

1:30:10.920 --> 1:30:16.720
<v Speaker 3>Feel confident in club's abilities to adapt to what customers want.

1:30:16.760 --> 1:30:19.600
<v Speaker 3>I think that's a really great question because we know

1:30:19.720 --> 1:30:23.000
<v Speaker 3>that your generations, they're more you know, focused on the

1:30:23.040 --> 1:30:27.400
<v Speaker 3>social media elements and sometimes on like the more.

1:30:28.760 --> 1:30:30.840
<v Speaker 2>Flashier show. Is that that's the right.

1:30:30.680 --> 1:30:33.760
<v Speaker 3>Word, or like the kind of once in a lifetime experiences.

1:30:34.680 --> 1:30:37.880
<v Speaker 3>But I have absolute faith in the power of music

1:30:37.920 --> 1:30:41.160
<v Speaker 3>and the power of a song and that live music

1:30:41.240 --> 1:30:46.960
<v Speaker 3>experience to totally transform somebody's life and to transform not

1:30:47.000 --> 1:30:50.760
<v Speaker 3>only just their like daily experience, but in you know,

1:30:50.840 --> 1:30:53.479
<v Speaker 3>everything about their continents. And so I think that is

1:30:53.920 --> 1:30:56.040
<v Speaker 3>again when I look at clubs like that is the

1:30:56.080 --> 1:30:58.559
<v Speaker 3>experience that we offer is for customers to come in

1:30:58.560 --> 1:31:01.920
<v Speaker 3>and have that really intimate experience with the artists, get

1:31:01.920 --> 1:31:04.960
<v Speaker 3>to see hear their favorite song in three D be

1:31:05.040 --> 1:31:08.040
<v Speaker 3>treated really well. And so I have absolute faith in

1:31:08.040 --> 1:31:11.280
<v Speaker 3>that experience to transform another generation.

1:31:11.920 --> 1:31:13.840
<v Speaker 1>And if you do twelve hundred shows a year or

1:31:13.880 --> 1:31:16.080
<v Speaker 1>how many are unprofitable.

1:31:17.439 --> 1:31:21.280
<v Speaker 3>Oh man, more than I would care to admit in

1:31:21.320 --> 1:31:26.760
<v Speaker 3>a public podcast. But like I said, we're we're We

1:31:26.800 --> 1:31:28.760
<v Speaker 3>do shows for a lot of different reasons, right, Like

1:31:28.840 --> 1:31:33.240
<v Speaker 3>we all know Minneapolis went through a really hard couple

1:31:33.200 --> 1:31:37.400
<v Speaker 3>of years. It's still going through an exceptionally challenging time.

1:31:38.439 --> 1:31:41.519
<v Speaker 3>I like to keep our clubs open. I think, you know,

1:31:41.840 --> 1:31:46.080
<v Speaker 3>giving folks hours to work. I know downtown Minneapolis is

1:31:46.080 --> 1:31:49.280
<v Speaker 3>safer when we're open. We want to generate that economic

1:31:49.320 --> 1:31:52.840
<v Speaker 3>impact for our city. We want to give people those experiences.

1:31:52.920 --> 1:31:55.439
<v Speaker 3>And so we have a lot of reasons to open

1:31:55.479 --> 1:32:00.120
<v Speaker 3>and to do you know, local bands, you know, given

1:32:00.160 --> 1:32:03.919
<v Speaker 3>the experience to like play on the stage, build their audience,

1:32:04.280 --> 1:32:07.160
<v Speaker 3>get some local fans to you know, do dance nights

1:32:07.160 --> 1:32:09.439
<v Speaker 3>on a night that you know, otherwise we might be closed,

1:32:09.960 --> 1:32:11.600
<v Speaker 3>you know. I like the attitude of our company to

1:32:11.600 --> 1:32:13.439
<v Speaker 3>be yes, like, yes, let's try it. We want to

1:32:13.439 --> 1:32:16.839
<v Speaker 3>be experimental. We're local, we're small, let's take some risks,

1:32:16.920 --> 1:32:20.120
<v Speaker 3>let's have some fun. So we're probably more inclined to

1:32:20.120 --> 1:32:24.920
<v Speaker 3>do unprofitable shows than other folks because there's a kind

1:32:24.960 --> 1:32:26.760
<v Speaker 3>of greater mission behind them.

1:32:27.320 --> 1:32:31.200
<v Speaker 4>And how big is your private business private events?

1:32:31.640 --> 1:32:35.160
<v Speaker 2>Yeah, not anything.

1:32:36.640 --> 1:32:40.720
<v Speaker 3>Really not No, We're we're but we're we're doing a

1:32:40.720 --> 1:32:44.719
<v Speaker 3>lot of you know, bands and ticketed events are our priority,

1:32:45.160 --> 1:32:47.080
<v Speaker 3>and so they're always going to have They're always gonna

1:32:47.080 --> 1:32:49.760
<v Speaker 3>have first priority on our calendar. They're always going to

1:32:49.840 --> 1:32:51.920
<v Speaker 3>be who we want to cater to.

1:32:53.280 --> 1:32:56.080
<v Speaker 1>And then what would you tell to young women if

1:32:56.080 --> 1:32:57.799
<v Speaker 1>they wanted to get into this business?

1:32:59.320 --> 1:33:01.760
<v Speaker 3>You know, I do a lot of informational interviews and

1:33:01.800 --> 1:33:05.800
<v Speaker 3>mostly with young women, and I would say, you know,

1:33:06.160 --> 1:33:09.439
<v Speaker 3>my advice is always you've got to work really hard.

1:33:09.600 --> 1:33:13.479
<v Speaker 3>Nothing just comes to you. You know, it's fun, but

1:33:13.560 --> 1:33:19.680
<v Speaker 3>it's also don't underestimate the time it takes and the sacrifices,

1:33:20.360 --> 1:33:24.720
<v Speaker 3>and you know the fact that like if you want

1:33:24.720 --> 1:33:28.519
<v Speaker 3>to work nine to five and you know, go to

1:33:28.560 --> 1:33:31.479
<v Speaker 3>the gym over lunch, and that this might not be

1:33:31.520 --> 1:33:33.080
<v Speaker 3>the career for you. You know, I think people you

1:33:33.120 --> 1:33:35.639
<v Speaker 3>have to you have to be willing to really sink

1:33:35.680 --> 1:33:37.680
<v Speaker 3>your teeth into it and give it all you have.

1:33:39.280 --> 1:33:43.120
<v Speaker 1>And you talked about when you first came back to Minneapolis,

1:33:43.120 --> 1:33:46.320
<v Speaker 1>when your father was ill about gussing it all up

1:33:46.360 --> 1:33:50.800
<v Speaker 1>to sell to live Nation or age. How long do

1:33:50.880 --> 1:33:53.240
<v Speaker 1>you plan to do this? Would you ever sell? Do

1:33:53.280 --> 1:33:55.680
<v Speaker 1>you see your kids running the business?

1:33:57.479 --> 1:34:00.960
<v Speaker 3>You know, my kids, if they want to, it would

1:34:00.960 --> 1:34:03.880
<v Speaker 3>be nice for them to have the option. I have

1:34:03.960 --> 1:34:08.519
<v Speaker 3>a lot of fun and I absolutely love, love, love

1:34:08.840 --> 1:34:11.679
<v Speaker 3>what I do, and I'm really proud of what we built,

1:34:12.320 --> 1:34:17.000
<v Speaker 3>and i love my team, and so you know, we're

1:34:17.800 --> 1:34:22.599
<v Speaker 3>just really again, we're enjoying what we do. We're enjoying

1:34:22.600 --> 1:34:26.599
<v Speaker 3>our impact on the community. We're enjoying seeing these bands.

1:34:26.600 --> 1:34:29.280
<v Speaker 3>And you know, my favorite thing in the entire world is,

1:34:29.720 --> 1:34:33.000
<v Speaker 3>you know, watching the show and watching people. I don't

1:34:33.200 --> 1:34:35.599
<v Speaker 3>I'll watch the show, but I'll watch people's faces and

1:34:35.680 --> 1:34:37.760
<v Speaker 3>just the change and how they walk into the venue

1:34:37.800 --> 1:34:40.640
<v Speaker 3>from how they walk out, And I couldn't imagine doing

1:34:40.680 --> 1:34:41.200
<v Speaker 3>anything else.

1:34:42.520 --> 1:34:44.479
<v Speaker 1>Two best shows since you've been an owner.

1:34:45.640 --> 1:34:48.120
<v Speaker 2>Two best shows?

1:34:48.880 --> 1:34:50.200
<v Speaker 3>Oh, I'm gonna have to plead the fifth.

1:34:52.040 --> 1:34:54.680
<v Speaker 1>Okay, just talk about one or two highlights?

1:34:54.840 --> 1:34:57.360
<v Speaker 3>Okay, perfect, that's that's a great that's a great question.

1:34:58.160 --> 1:35:00.679
<v Speaker 3>You know, we had the Pretenders and the Entry in September.

1:35:00.800 --> 1:35:03.760
<v Speaker 3>That was a bucket list once in a lifetime, just

1:35:04.320 --> 1:35:07.160
<v Speaker 3>holy shit. I can't believe I am here right now moment.

1:35:09.080 --> 1:35:12.839
<v Speaker 3>I think, you know, Lizzo came up through First Avenue

1:35:13.360 --> 1:35:17.160
<v Speaker 3>and so seeing the rise of Lizzo's career.

1:35:16.920 --> 1:35:19.360
<v Speaker 2>From you know, when we promoted.

1:35:18.920 --> 1:35:21.760
<v Speaker 3>Her album release show to I don't know, one hundred

1:35:21.760 --> 1:35:24.040
<v Speaker 3>people or whatever, and then you know, watching her sill

1:35:24.080 --> 1:35:26.599
<v Speaker 3>out the main room to then come into the palace

1:35:26.640 --> 1:35:29.800
<v Speaker 3>and seeing a true superstar in the making that was

1:35:30.560 --> 1:35:33.640
<v Speaker 3>that was a real joy to behold as well.

1:35:33.800 --> 1:35:38.800
<v Speaker 1>You are so warm and open and smiling. If we're

1:35:38.840 --> 1:35:42.360
<v Speaker 1>there settling a show, are you ever a hard ass?

1:35:42.479 --> 1:35:44.519
<v Speaker 1>Or is this who you are twenty four or seven?

1:35:45.520 --> 1:35:46.360
<v Speaker 2>Well, maybe there's.

1:35:46.160 --> 1:35:49.720
<v Speaker 3>A reason I'm not a talent buyer, right, I'm not

1:35:49.880 --> 1:35:53.080
<v Speaker 3>settling that show. I'm buying you a drink and asking

1:35:53.120 --> 1:35:54.080
<v Speaker 3>about how your kids are.

1:35:55.760 --> 1:35:59.160
<v Speaker 1>Okay, Dana, I know that you got to go back

1:35:59.240 --> 1:36:03.559
<v Speaker 1>keeping Minnesodah's Live Entertainment Business. Live has been wonderful talking

1:36:03.600 --> 1:36:06.320
<v Speaker 1>to you, and I know that this is just the

1:36:06.360 --> 1:36:09.519
<v Speaker 1>middle for you. There's so much left to do. I

1:36:09.560 --> 1:36:11.360
<v Speaker 1>want to thank you for talking to my audience.

1:36:12.040 --> 1:36:13.920
<v Speaker 3>Thank you so much for having me, and I'm glad

1:36:13.960 --> 1:36:15.479
<v Speaker 3>to hear it. I feel like I'm just just getting

1:36:15.479 --> 1:36:15.920
<v Speaker 3>started to.

1:36:16.920 --> 1:36:20.120
<v Speaker 1>Okay, till next time. This is Bob left sets