WEBVTT - Selects: Planned Obsolescence: Engine of the Consumer Economy

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<v Speaker 1>Hey everyone, it's Josh and for this week's select, I

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<v Speaker 1>picked our episode on Planned Obsolescence. It's the one where

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<v Speaker 1>Chuck and I turned into old fogies and start griping

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<v Speaker 1>about how things today aren't as good as they used

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<v Speaker 1>to be, but it turns out that we're right. It's

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<v Speaker 1>one of the more eye opening and maddening episodes, and

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<v Speaker 1>hopefully it'll shine a bit of light on one of

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<v Speaker 1>the more wasteful aspects of our global mechanism. I just

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<v Speaker 1>made that turn up, So sit back and check it out.

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<v Speaker 1>Welcome to Stuff you Should Know, a production of I

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<v Speaker 1>Heart Radio. Hey, and welcome to the podcast. I'm Josh Clark,

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<v Speaker 1>and there's Charles W. Chuck Bryan over there, and there's

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<v Speaker 1>Jerry over there. So this is Stuff you should know.

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<v Speaker 1>Built a break edition? Okay, I didn't. I was not

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<v Speaker 1>paying attention when you said which one we were doing,

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<v Speaker 1>and I thought, you know what, just gonna pick up

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<v Speaker 1>on the clues. Wow, right right out of the gate.

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<v Speaker 1>When did you have it? When I said, um, there's

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<v Speaker 1>Charles W. Chuck Bryant planned to break? Okay, got that

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<v Speaker 1>was pretty sharp, Chuck, hey man. After the eleven as years,

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<v Speaker 1>it's as easy as that. You can read my mind.

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<v Speaker 1>So let's talk about the civil Air Patrol. He just

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<v Speaker 1>threw me off. Luckily it wasn't enough for me to

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<v Speaker 1>stop and correct you. Though. I'm excited about this one

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<v Speaker 1>because planned obsolescence is one of those things that's, uh,

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<v Speaker 1>I think just annoying to people like us. Were you

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<v Speaker 1>were you raised with the idea of planning planned obsolescence? Like,

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<v Speaker 1>were you aware of it when you were younger? No?

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<v Speaker 1>Because when I was a kid, things seemed to last longer.

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<v Speaker 1>I had the same refrigerator my entire life as a child,

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<v Speaker 1>same metallic p refrigerator. We even got it like refaced,

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<v Speaker 1>Like that's how long you could have an appliance like that.

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<v Speaker 1>It's like the styles have changed, so just get a

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<v Speaker 1>new front for it. That's astounding, man, I didn't even

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<v Speaker 1>know that you could do that. Yeah, I mean, I

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<v Speaker 1>doubt if you still can know, but I definitely can't. Ye.

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<v Speaker 1>Back then, they were like, yeah, this is a fifty

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<v Speaker 1>year fridge, so every years, get a new thing on

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<v Speaker 1>the front. Yeah. Well, if you're sitting there going a

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<v Speaker 1>good When Chuck said fifty year fridge, that's okay. That's

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<v Speaker 1>the world. We live in now. The point is it

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<v Speaker 1>didn't used to be that way. UM. Things used to

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<v Speaker 1>last forever and ever, right, So what changed? That's a

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<v Speaker 1>big question that's on people's mind. And what a lot

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<v Speaker 1>of people point to is something called planned obsolescence UM,

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<v Speaker 1>which is pretty straightforward if you think about It's basically

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<v Speaker 1>UM companies deliberately making their products UM so that they

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<v Speaker 1>last a shorter amount of time in order to make

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<v Speaker 1>you the consumer, have to go back and buy an

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<v Speaker 1>other one much more UM, much sooner than you normally

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<v Speaker 1>would have if the things were built to last longer. Yeah,

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<v Speaker 1>and there are a lot of ways that this can

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<v Speaker 1>go down. It's not always just like hey, build it

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<v Speaker 1>cheap or build it out of creuddy materials, but that

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<v Speaker 1>is certainly one way to do it. UM. Obviously, the

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<v Speaker 1>you know, with smartphones and the technology UH sector of

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<v Speaker 1>the world, that's where you really hear a lot about

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<v Speaker 1>this because, UM, I know a lot of people have

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<v Speaker 1>been frustrated with smartphones and the fact that like, hey,

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<v Speaker 1>maybe I want to go five years with a smartphone

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<v Speaker 1>and not have a new update, make it slow, or

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<v Speaker 1>not have my battery not work after three years and

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<v Speaker 1>stuff like that, Right, And I mean, like it shouldn't

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<v Speaker 1>have to be like an identity statement to have to

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<v Speaker 1>keep a phone for five years, like you're swimming against

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<v Speaker 1>the current or sticking it to the man. Like you

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<v Speaker 1>should just be able to keep your phone for as

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<v Speaker 1>long as you like and it's still not only continue

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<v Speaker 1>to work, but also to be like compatible with the

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<v Speaker 1>rest of the world going on around it. That's just

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<v Speaker 1>that's just not the way, that's not the case. That's

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<v Speaker 1>just not how things are made, especially in the technology sector,

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<v Speaker 1>like you were saying, right, and here's the thing is,

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<v Speaker 1>it's like this is something that a company is not

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<v Speaker 1>going to admit to. Um, it's not against the law. Uh.

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<v Speaker 1>Some people say it's a myth and it's just like

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<v Speaker 1>tinfoil hat territory. Um. Other people say, no, it clearly

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<v Speaker 1>totally happens. And then other people even say, yeah, it happens.

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<v Speaker 1>But this is great for the economy to keep people

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<v Speaker 1>making stuff all the time. Right. So there's this idea

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<v Speaker 1>of you know, is planned obsolescence a real thing? And

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<v Speaker 1>if it is real, because I think you kind of

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<v Speaker 1>touched on it with that third group, some people are like, yeah,

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<v Speaker 1>it is real, but it's not like deliberate and out

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<v Speaker 1>of like a sense of avarice or exploitation. It's just

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<v Speaker 1>kind of part of the world we live in these stays. Um.

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<v Speaker 1>I think a lot of people that are like, no,

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<v Speaker 1>it is real, and it is deliberate, and it is

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<v Speaker 1>out of avarice, and it stinks. It does stink. We'll

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<v Speaker 1>find that there's a lot there's a lot wrong with it, right. Yeah, So, uh,

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<v Speaker 1>this this early light bulb story is pretty interesting. Um,

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<v Speaker 1>way back when Thomas Edison invented a light bulb in

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<v Speaker 1>the late eighteen hundreds that people could use in their homes,

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<v Speaker 1>he used carbon filaments which were eight times thicker than

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<v Speaker 1>the tungsten filaments that came like later, like three decades later.

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<v Speaker 1>So these things lasted a long time and they were

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<v Speaker 1>built to last. And I can't believe I'm forty eight

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<v Speaker 1>years old and I never had heard of the Centennial light,

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<v Speaker 1>which is a lightbulb from nineteen o one that is

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<v Speaker 1>still working in California. Yeah, and a fire station in California,

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<v Speaker 1>and it's on almost all the time. It's not like

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<v Speaker 1>they turn it off for thirty five years at a stretch. Now,

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<v Speaker 1>you probably wouldn't want to turn it off at this point,

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<v Speaker 1>would pay Probably not. That's probably the only reason it's

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<v Speaker 1>working is because it doesn't know. It doesn't have to.

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<v Speaker 1>They've got like the Scotch tape over the light switch

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<v Speaker 1>with like do not turn off. It's dim now though,

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<v Speaker 1>uh I saw that it's down to about a night

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<v Speaker 1>light for watts or so. Well, it's been burning for

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<v Speaker 1>a hundred and eighteen years, give it a break. Hey man,

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<v Speaker 1>I'm not I'm not knocking the centennial light. He's my

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<v Speaker 1>favorite little old light buddy. Not my presence abilities, but yeah,

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<v Speaker 1>I mean that thing point is they were built to last.

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<v Speaker 1>And initially this is because electric companies installed and maintained

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<v Speaker 1>all these systems, including like hey, you needed a new bulb, Like,

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<v Speaker 1>we'll come and take care of it for you. And

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<v Speaker 1>then that got shifted to the consumer and they were

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<v Speaker 1>like hey, and they literally were like hey, because there

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<v Speaker 1>was a concerted effort that wasn't just like some abstract thought.

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<v Speaker 1>There was something called the Phoebus Cartel in the nineteen

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<v Speaker 1>twenties when all these electric companies from around the world

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<v Speaker 1>and bulb manufacturers got together and literally colluded and said, hey,

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<v Speaker 1>let's make lightbulbs not last. As long because we can

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<v Speaker 1>sell more. Yeah, collusion. Can you believe that? I can't

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<v Speaker 1>actually believe it. Not only it's not like they got together,

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<v Speaker 1>like they sent some letters or smokes and cigars or

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<v Speaker 1>happen to have like a conversation at a club or

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<v Speaker 1>something like that, Like they met in Geneva, Switzerland to

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<v Speaker 1>hold a secret meeting to form a lightbulb cartel to

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<v Speaker 1>make lightbulbs last a shorter amount of time so they

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<v Speaker 1>could sell more. It's just happened. I mean, that's that's

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<v Speaker 1>very much proof if you're like planned obsolescence and really

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<v Speaker 1>a thing, Like, there's proof that at one point it

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<v Speaker 1>was definitely a thing. It was a thing in one

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<v Speaker 1>of the earliest industries around in the post industrial age,

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<v Speaker 1>so um so the light bulb cartel kind of it. Definitely.

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<v Speaker 1>It's not like that just kicked off everything where everybody's like, oh, yeah,

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<v Speaker 1>that's what we're gonna do from now on. It's almost

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<v Speaker 1>like the impression I got is that this is an

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<v Speaker 1>independent idea that was just kind of cropped up throughout

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<v Speaker 1>the course of the twenty century. But the next people

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<v Speaker 1>that hit upon it, I think, I don't it's entirely

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<v Speaker 1>possible that these guys were all sharing info, you know,

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<v Speaker 1>But the lightbulb guys were like, hey, you you car

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<v Speaker 1>makers are being idiots. Here's what you need to do

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<v Speaker 1>the same places in the Catskills every summer. That's what

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<v Speaker 1>I would guess, seeing that young upcoming comedian Henny Young

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<v Speaker 1>men do bit so. So the the automakers were the

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<v Speaker 1>first to hit on it next and UM specifically a

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<v Speaker 1>guy named Alfred P. Sloan who was a groundbreaking early

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<v Speaker 1>president of General Motors UM, who said, I've got an idea.

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<v Speaker 1>We could sell way more cars if we just make

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<v Speaker 1>little updates here there every year to the same car,

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<v Speaker 1>but just change it out enough so that you want

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<v Speaker 1>the newer car. It's newer, it's flash year, it's better

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<v Speaker 1>than the car you own. So maybe after a couple

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<v Speaker 1>of years somebody will take their car that still works

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<v Speaker 1>just fine and trade it in for a new one.

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<v Speaker 1>And he's the guy who came up with that. Yeah,

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<v Speaker 1>that's called dynamic obsolescence. And I mean, now we take

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<v Speaker 1>it for a granted, because that's all you hear about

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<v Speaker 1>is the new model year. But previous to that, I mean,

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<v Speaker 1>I'd love to do a show on the early auto industry.

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<v Speaker 1>I guess they've just made cars and they were called

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<v Speaker 1>the whatever. And I mean when did they make new

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<v Speaker 1>ones every five or six seven years when they had

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<v Speaker 1>a real innimation? Well he had this idea in like

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<v Speaker 1>the twenties or thirties, so they there weren't They wouldn't

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<v Speaker 1>have been cars for that many very long yeah, before then,

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<v Speaker 1>but I think it was just like the Model T

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<v Speaker 1>or the Model A or the the box with wheels,

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<v Speaker 1>you know which all of those were right. Uh. Yeah.

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<v Speaker 1>The actual term, though, planned obsolescence UM, was in a

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<v Speaker 1>pamphlet for the first time in nineteen thirty two, written

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<v Speaker 1>by real estate broker named Bernard London. Uh and this

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<v Speaker 1>pamphlet was called you know it's thirty two. If it's like, uh,

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<v Speaker 1>the big pamphlet writing days, you don't get enough of

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<v Speaker 1>those anymore. You really don't see too many pamphlets outside

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<v Speaker 1>of like a government office or something, right, or if

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<v Speaker 1>you're in Vegas and it's just got you know, you know,

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<v Speaker 1>you know what those kind of pamphlets, right, But this

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<v Speaker 1>was a two and it was called Ending the Depression

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<v Speaker 1>through Planned Obsolescence. Uh so right there, it's in the title.

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<v Speaker 1>First time it had ever been used. And this was

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<v Speaker 1>a plan for for products to include an artificial expiration date.

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<v Speaker 1>So the idea was, if you're a consumer and you

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<v Speaker 1>continue to use that product beyond that date, sort of

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<v Speaker 1>like you know, taking an old pill or drinking old milk,

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<v Speaker 1>except you would be charged attacks like, hey, you're still

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<v Speaker 1>using that fridge. It's two years past his date, so

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<v Speaker 1>you gotta pay a tax on that now, right, And

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<v Speaker 1>it did not take hold, surprisingly or not surprisingly right,

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<v Speaker 1>But there's supposedly, from what I saw, there's fifteen copies

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<v Speaker 1>of that pamphlet known to exist still and they're all

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<v Speaker 1>in libraries, and there were twenty originally, right exactly. But

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<v Speaker 1>that Bernard London he had, you know, he had kind

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<v Speaker 1>of an idea, but it was misplaced. It was in

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<v Speaker 1>the wrong place. It was like, nobody wants to tax

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<v Speaker 1>the consumer for using an item they paid for, fair

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<v Speaker 1>and square. That's just that's not going to be a

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<v Speaker 1>very popular idea. So he had he was kind of

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<v Speaker 1>on the right path, but he found a tree and

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<v Speaker 1>he started barking up it and it was the wrong one,

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<v Speaker 1>you know what I mean. Yeah, But that was in fact,

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<v Speaker 1>that same year there were two other guys Roy Sheldon

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<v Speaker 1>and uh, this is a great name, egmont Errands, and

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<v Speaker 1>they wrote a book that wasn't too far off that

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<v Speaker 1>pamphlet called consumer Engineering colon or lease of colon in

0:11:58.720 --> 0:12:03.000
<v Speaker 1>the title, and technique for Prosperity, and they called it

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<v Speaker 1>creative waste and just basically flat outsaid we should make

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<v Speaker 1>things that are less durable because uh, you know, people

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<v Speaker 1>are going to buy more stuff, right and that yeah,

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<v Speaker 1>which I mean lays the foundation for the consumer economy

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<v Speaker 1>that we live in today. Like that's it right there.

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<v Speaker 1>These guys came up with the basis of it, yeah,

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<v Speaker 1>And it got me thinking about like when you when

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<v Speaker 1>you there are places that make really awesome things that

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<v Speaker 1>are like they're selling point is this is really built

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<v Speaker 1>to last, whether it's a wallet or you know, a

0:12:37.000 --> 0:12:40.040
<v Speaker 1>piece of clothing or something. No, there are these you know,

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<v Speaker 1>there are these high end wallet makers now that are

0:12:42.320 --> 0:12:43.880
<v Speaker 1>saying like this is the wallet that you can have

0:12:43.960 --> 0:12:47.400
<v Speaker 1>for sixty years like your father that um. But they

0:12:47.440 --> 0:12:51.679
<v Speaker 1>often say things like, you know, use military grade fabrics

0:12:51.720 --> 0:12:54.199
<v Speaker 1>or this or that, and I think that's just like

0:12:54.280 --> 0:12:57.040
<v Speaker 1>back then they used to use the highest grade and

0:12:57.040 --> 0:12:59.760
<v Speaker 1>calling a military grade it sounds all fancy, but what

0:12:59.840 --> 0:13:02.880
<v Speaker 1>the really means is we use stuff like they used

0:13:02.920 --> 0:13:05.679
<v Speaker 1>to because it just lasts, and now only the military

0:13:05.800 --> 0:13:08.800
<v Speaker 1>does that kind of thing. You know, Yeah, No, I

0:13:08.880 --> 0:13:11.000
<v Speaker 1>think you're absolutely right. I mean, that's what That's what

0:13:11.160 --> 0:13:14.520
<v Speaker 1>Bernard London and Roy Sheldon and eggma errands that the

0:13:15.080 --> 0:13:18.080
<v Speaker 1>foundation of their ideas, even though they were separate ideas,

0:13:18.679 --> 0:13:22.880
<v Speaker 1>was that things were made too well back then, and

0:13:23.000 --> 0:13:26.040
<v Speaker 1>Bernard London's idea was, well, you can just keep making

0:13:26.040 --> 0:13:28.080
<v Speaker 1>them really well, but you have to say that you

0:13:28.160 --> 0:13:33.200
<v Speaker 1>can't use it beyond this this date, which wouldn't work.

0:13:33.280 --> 0:13:35.960
<v Speaker 1>But Roy Sheldon and Egmont Aaron said, well, we could

0:13:35.960 --> 0:13:39.680
<v Speaker 1>go the opposite way and just make stuff less durable

0:13:40.320 --> 0:13:43.480
<v Speaker 1>and sell more of it. That's the whole point to

0:13:43.720 --> 0:13:46.319
<v Speaker 1>stimulate the economy. Because remember both of these were written

0:13:46.360 --> 0:13:49.640
<v Speaker 1>during the depression, and they their idea was to stimulate

0:13:49.640 --> 0:13:54.760
<v Speaker 1>the economy by artificially creating repeat customers that otherwise wouldn't

0:13:54.760 --> 0:13:58.800
<v Speaker 1>exist because the stuff that that you would go by

0:13:59.040 --> 0:14:01.880
<v Speaker 1>is too durable. If you go buy a hose and

0:14:01.960 --> 0:14:04.560
<v Speaker 1>that hose is going to last you for the rest

0:14:04.640 --> 0:14:07.320
<v Speaker 1>of your life, and you're not in a business where

0:14:07.320 --> 0:14:09.800
<v Speaker 1>you need multiple hoses. You're just a homeowner. You're not

0:14:09.880 --> 0:14:13.120
<v Speaker 1>in the business, you're a hosemaker. Well, I'm actually referring

0:14:13.120 --> 0:14:17.120
<v Speaker 1>specifically to a hose that my dad bought from Sears

0:14:17.120 --> 0:14:21.480
<v Speaker 1>in the sixties. He still had it until the nineties,

0:14:21.840 --> 0:14:25.720
<v Speaker 1>and it sprung the leak, and Sears used to guarantee

0:14:26.320 --> 0:14:28.960
<v Speaker 1>everything that they sold for a lifetime. My dad took

0:14:29.000 --> 0:14:31.080
<v Speaker 1>it back to his Sears and they gave him another

0:14:31.120 --> 0:14:34.520
<v Speaker 1>hose in the nineties. Right. So, but the idea of

0:14:34.520 --> 0:14:38.200
<v Speaker 1>a hose lasting thirtysomething years, let alone being replaced when it,

0:14:38.600 --> 0:14:40.840
<v Speaker 1>you know, for free when it when it breaks like

0:14:41.320 --> 0:14:43.960
<v Speaker 1>that was that was the problem. Stuff was just made

0:14:44.480 --> 0:14:46.520
<v Speaker 1>too well. And you can actually go on to like

0:14:46.640 --> 0:14:49.600
<v Speaker 1>Etsy and eBay and sights like that today, Chuck, And

0:14:49.840 --> 0:14:54.840
<v Speaker 1>there's like a whole um, a whole like subculture I

0:14:54.880 --> 0:14:59.360
<v Speaker 1>guess of people who buy vintage appliances that's still work

0:15:00.480 --> 0:15:02.800
<v Speaker 1>they were they they worked like they did the day

0:15:02.800 --> 0:15:05.760
<v Speaker 1>you bought them. Like I saw a Sunbeam mixer from

0:15:05.880 --> 0:15:08.800
<v Speaker 1>nineteen thirty and it says like works perfectly well, has

0:15:08.840 --> 0:15:11.640
<v Speaker 1>a few scuffs on it. That's it from nineteen thirty.

0:15:11.720 --> 0:15:14.720
<v Speaker 1>That's coming up on a hundred years ago. Yeah, it

0:15:14.800 --> 0:15:17.600
<v Speaker 1>also weighs two hundred and seventy five pounds and it

0:15:17.640 --> 0:15:20.040
<v Speaker 1>catches your house on fire, so you'll have to pay

0:15:20.080 --> 0:15:23.040
<v Speaker 1>a lot of money to have it shipped. But um, yeah,

0:15:23.080 --> 0:15:25.760
<v Speaker 1>I mean it's crazy because that was this early planned

0:15:25.760 --> 0:15:30.200
<v Speaker 1>obsolescence was in the thirties and forties. When we think

0:15:30.240 --> 0:15:32.880
<v Speaker 1>of that's when they were making great stuff, and like

0:15:32.960 --> 0:15:35.560
<v Speaker 1>now it's progressed to the point where it's just like,

0:15:35.640 --> 0:15:38.520
<v Speaker 1>let's just make pure garbage, right, but it won't last

0:15:38.520 --> 0:15:42.120
<v Speaker 1>a year. The point originally was that that it would

0:15:42.200 --> 0:15:45.000
<v Speaker 1>stimulate the economy if you could sell the same person

0:15:45.160 --> 0:15:48.680
<v Speaker 1>stuff multiple times over their life, rather than making something

0:15:48.720 --> 0:15:50.720
<v Speaker 1>that lasts in generation so that they only have to

0:15:50.760 --> 0:15:54.520
<v Speaker 1>buy the one hose for their lifetime. Right, Well, your

0:15:54.600 --> 0:15:57.440
<v Speaker 1>dad has two nicknames now, the herbal Elvis and uh

0:15:58.560 --> 0:16:04.680
<v Speaker 1>one host Clark. Um, all right, shall we take a break?

0:16:04.960 --> 0:16:06.520
<v Speaker 1>I think so, all right, let's take a break, and

0:16:06.520 --> 0:16:08.200
<v Speaker 1>we're gonna come back and talk about a man named

0:16:08.360 --> 0:16:27.720
<v Speaker 1>Brooks Stevens right after this large ska doble sk as.

0:16:32.400 --> 0:16:38.239
<v Speaker 1>All right, so this idea is out there. Planned obsolescence. Um,

0:16:38.240 --> 0:16:41.800
<v Speaker 1>it's been written down. It's a term. It really kind

0:16:41.800 --> 0:16:43.880
<v Speaker 1>of became more common in the nineteen fifties, even though

0:16:43.880 --> 0:16:45.960
<v Speaker 1>it was first written about in the early nineteen thirties.

0:16:46.920 --> 0:16:50.320
<v Speaker 1>And this is where a man named Brooks Stevens enters.

0:16:50.840 --> 0:16:54.920
<v Speaker 1>He was a Milwaukee industrial designer, and he did a

0:16:54.960 --> 0:16:57.400
<v Speaker 1>lot of stuff. He worked in the automobile industry, he

0:16:57.440 --> 0:17:01.800
<v Speaker 1>worked in the appliance industry. UM, and basically his whole

0:17:01.880 --> 0:17:05.120
<v Speaker 1>jam was no, no, no no, we we need to make

0:17:05.160 --> 0:17:09.040
<v Speaker 1>things obsolete and not last very long because this is

0:17:09.200 --> 0:17:12.720
<v Speaker 1>good for industry. Right, Let's go get that bread. Yeah,

0:17:12.800 --> 0:17:15.280
<v Speaker 1>go get that bread and keep people working, keep people

0:17:15.520 --> 0:17:19.680
<v Speaker 1>making stuff. Uh. At a nineteen fifty four advertising conference,

0:17:19.680 --> 0:17:23.760
<v Speaker 1>he gave a speech where he said, quote instilling in

0:17:23.800 --> 0:17:26.040
<v Speaker 1>the buyer the desire to own something a little newer,

0:17:26.080 --> 0:17:30.280
<v Speaker 1>a little better, a little sooner than is necessary. End quote. Yeah,

0:17:30.280 --> 0:17:33.240
<v Speaker 1>it's right there. Just make it a little crappier, a

0:17:33.280 --> 0:17:36.600
<v Speaker 1>little crettier, and you'll sell more of them over a

0:17:36.600 --> 0:17:38.560
<v Speaker 1>long period of time. I can you take the long

0:17:38.640 --> 0:17:41.520
<v Speaker 1>view of it, and like, if you are looking at

0:17:41.520 --> 0:17:45.160
<v Speaker 1>it strictly from like an economic sense, like an academic sense,

0:17:45.640 --> 0:17:50.320
<v Speaker 1>this just makes like total sense. It's perfectly normal and

0:17:50.440 --> 0:17:53.680
<v Speaker 1>rational and a kind of a good idea. But when

0:17:53.720 --> 0:17:58.080
<v Speaker 1>you put it into practice, we've found, Um, there's a

0:17:58.080 --> 0:18:01.600
<v Speaker 1>lot of problems that start to emerge pretty quickly. Uh,

0:18:01.600 --> 0:18:04.600
<v Speaker 1>And emerged so quickly that Um Brooks Stevens, you know,

0:18:05.000 --> 0:18:08.639
<v Speaker 1>gave that very famous speech, well famous among industrial designers,

0:18:09.640 --> 0:18:12.480
<v Speaker 1>but he gave he made that speech in nineteen fifty four.

0:18:12.760 --> 0:18:16.680
<v Speaker 1>By nineteen sixty six years later, there was a popular

0:18:16.760 --> 0:18:20.440
<v Speaker 1>book by a guy named Vance Packard called The Waste Bakers,

0:18:21.040 --> 0:18:25.200
<v Speaker 1>and it was basically about all the problems that come

0:18:25.320 --> 0:18:29.240
<v Speaker 1>from that kind of mentality that planned obsolescence creates, all

0:18:29.280 --> 0:18:32.960
<v Speaker 1>the waste associated with, all the unnecessary consumerism, all the

0:18:33.119 --> 0:18:36.280
<v Speaker 1>keeping up with the joneses that emerges. Like just six

0:18:36.400 --> 0:18:40.280
<v Speaker 1>years after that speech, so really quickly people started to

0:18:40.280 --> 0:18:43.040
<v Speaker 1>see the problems with planned obsolescence, like right out of

0:18:43.080 --> 0:18:46.800
<v Speaker 1>the gate. Yeah, this Vance Packard, I think maybe we

0:18:46.840 --> 0:18:49.480
<v Speaker 1>could try and do a short stuff on yeah, easily,

0:18:49.640 --> 0:18:52.080
<v Speaker 1>just kind of reading up on him. He was a

0:18:52.160 --> 0:18:55.800
<v Speaker 1>sort of a pre Ralph Nader social critic um, and

0:18:55.840 --> 0:18:58.240
<v Speaker 1>I guess Nader was a little more toward like public safety.

0:18:58.280 --> 0:19:00.960
<v Speaker 1>But Vance Packard, he wrote a bunch of cool books

0:19:00.960 --> 0:19:04.879
<v Speaker 1>and essays, one called The Hidden Persuaders that tackled the

0:19:04.920 --> 0:19:09.399
<v Speaker 1>advertising industry and subliminal advertising and stuff like that. He

0:19:09.520 --> 0:19:12.840
<v Speaker 1>was like the arch enemy of Edward Burnet's I imagine. Yeah.

0:19:13.600 --> 0:19:16.480
<v Speaker 1>Uh Thato was one called an essay called the Naked Society,

0:19:16.720 --> 0:19:19.920
<v Speaker 1>which had to do in the nineteen sixties, I think

0:19:19.920 --> 0:19:25.000
<v Speaker 1>about consumer privacy. Yeah, technol ahead of his time. Yeah.

0:19:25.280 --> 0:19:28.560
<v Speaker 1>And then the last thing he wrote in nine was

0:19:28.600 --> 0:19:31.480
<v Speaker 1>called the Ultra Rich colin how much is too Much?

0:19:33.280 --> 0:19:36.159
<v Speaker 1>How much is too much? Yea. So he died a

0:19:36.160 --> 0:19:38.240
<v Speaker 1>few years later. Like up until the very end, was

0:19:38.320 --> 0:19:41.359
<v Speaker 1>kind of fighting the good fight for saying, what a

0:19:42.080 --> 0:19:47.680
<v Speaker 1>you know, what a wasteful, invasive, gross society that we're

0:19:47.680 --> 0:19:50.200
<v Speaker 1>building here in the United States. Yeah. It was an

0:19:50.200 --> 0:19:54.159
<v Speaker 1>interesting dude, definitely the kind of author that you know,

0:19:55.000 --> 0:19:58.520
<v Speaker 1>guys like um, Gladwell and Friedman and all of them started,

0:19:58.640 --> 0:20:00.720
<v Speaker 1>you know, followed in the footstep stuff, but he he

0:20:00.800 --> 0:20:02.960
<v Speaker 1>kind of laid the groundwork for that, that kind of

0:20:03.000 --> 0:20:06.400
<v Speaker 1>reporting on you know, kind of the ugliness of this

0:20:06.800 --> 0:20:10.040
<v Speaker 1>society that sold to us. I think we should definitely

0:20:10.080 --> 0:20:13.080
<v Speaker 1>do uum a short stuff on him. Yeah. Okay, some

0:20:13.160 --> 0:20:17.520
<v Speaker 1>pinky swear. Pinky swear, Okay, Um, your pinky's cold. I

0:20:17.560 --> 0:20:21.639
<v Speaker 1>don't know if that's soothing to me or frightening. It

0:20:21.640 --> 0:20:24.240
<v Speaker 1>should be a little frightening. I'm frightened by because it

0:20:24.280 --> 0:20:29.640
<v Speaker 1>feels sweaty. Guys, I think Josh is dead. My nose

0:20:29.720 --> 0:20:33.439
<v Speaker 1>just falls off on to the table. God, let me

0:20:33.480 --> 0:20:37.600
<v Speaker 1>put that back. Problem. Um, The funny thing is, as

0:20:37.640 --> 0:20:40.880
<v Speaker 1>long as you could keep podcasting out probably like that's fine. Fine, Yeah,

0:20:41.240 --> 0:20:43.600
<v Speaker 1>I like corpse Josh. You buy me like a steel

0:20:43.760 --> 0:20:47.040
<v Speaker 1>rod to go in my spine for Christmas? Yeah, but

0:20:47.080 --> 0:20:48.640
<v Speaker 1>I'd have to buy one every couple of years because

0:20:48.680 --> 0:20:51.680
<v Speaker 1>they don't last like they It's true, they don't last

0:20:51.720 --> 0:20:53.960
<v Speaker 1>like the US. That's another thing I really really want

0:20:54.000 --> 0:20:57.320
<v Speaker 1>to say this chuck, because I'm sure too, especially some

0:20:57.400 --> 0:21:01.159
<v Speaker 1>of our younger listeners. We sound like a couple like

0:21:01.200 --> 0:21:03.440
<v Speaker 1>they don't make it like they used to. Know, it's

0:21:03.480 --> 0:21:07.000
<v Speaker 1>proven they don't make things like they used to. It's

0:21:07.040 --> 0:21:10.320
<v Speaker 1>not just people like pining for the good old days

0:21:10.400 --> 0:21:13.320
<v Speaker 1>or anything like that. Like there is a definite progression

0:21:13.440 --> 0:21:17.560
<v Speaker 1>of um, increasing cruddiness among the stuff you buy, and

0:21:17.640 --> 0:21:21.320
<v Speaker 1>the shortening in the lifespan and durability of the things

0:21:21.359 --> 0:21:24.159
<v Speaker 1>we buy. It's just happening. Yeah, it's funny when I

0:21:24.200 --> 0:21:28.320
<v Speaker 1>see stuff on social media about people complaining about their

0:21:29.280 --> 0:21:31.159
<v Speaker 1>fridge that doesn't work, over this or that, and like,

0:21:31.200 --> 0:21:33.160
<v Speaker 1>what about the lemon law. I'm always just like, oh,

0:21:33.200 --> 0:21:36.280
<v Speaker 1>that's cute. I'm sure you're gonna get real far with

0:21:36.320 --> 0:21:38.879
<v Speaker 1>the lemon law. Although we should look into that for

0:21:39.000 --> 0:21:42.200
<v Speaker 1>short stuff too, because there is such a thing. I

0:21:42.800 --> 0:21:46.800
<v Speaker 1>just don't know how, you know, I'm sure we about it.

0:21:46.840 --> 0:21:50.800
<v Speaker 1>We talked about it before. Maybe we Uh, how do

0:21:50.800 --> 0:21:55.280
<v Speaker 1>we even did a show years ago? Work? Oh? Man?

0:21:55.800 --> 0:21:58.399
<v Speaker 1>I hearkened back to that show pretty frequently, like whenever

0:21:58.440 --> 0:22:01.399
<v Speaker 1>I'm offered an extended warranty and wow, that sounds like

0:22:01.440 --> 0:22:04.320
<v Speaker 1>a really good deal. What did we say in the

0:22:04.400 --> 0:22:08.919
<v Speaker 1>extended warranty episode? Oh? Yes, never don't extended warranty. It's

0:22:08.960 --> 0:22:12.800
<v Speaker 1>never worth it if I remember correctly. Alright, so shall

0:22:12.840 --> 0:22:14.919
<v Speaker 1>we chat a little bit about some of some of

0:22:14.920 --> 0:22:18.080
<v Speaker 1>the worst defenders these days. Yeah. First up on the

0:22:18.200 --> 0:22:21.679
<v Speaker 1>t ball T is Apple. Yeah. Apple is in the

0:22:21.680 --> 0:22:24.040
<v Speaker 1>news a lot um and it's very much at the

0:22:24.080 --> 0:22:27.960
<v Speaker 1>center of the um the talk among the skeptics and

0:22:27.960 --> 0:22:32.160
<v Speaker 1>on the skeptics websites about their evil plan to keep

0:22:32.200 --> 0:22:36.080
<v Speaker 1>you on their machines every couple of years through you

0:22:36.119 --> 0:22:40.040
<v Speaker 1>know updates that slowed down your phone, which was proven true. Yeah,

0:22:40.119 --> 0:22:42.800
<v Speaker 1>well there's a class action lawsuit against them for it. Yeah,

0:22:42.800 --> 0:22:45.000
<v Speaker 1>so here's what happened. If you live under a rock,

0:22:45.119 --> 0:22:47.800
<v Speaker 1>Apple got um. They sent out an update. There's a

0:22:47.840 --> 0:22:51.080
<v Speaker 1>few years ago, and the update was shown and that

0:22:51.240 --> 0:22:54.439
<v Speaker 1>they admitted that it did slow the phones down, but

0:22:54.560 --> 0:22:58.680
<v Speaker 1>their whole response was, Hey, this is because the battery stinks.

0:23:00.600 --> 0:23:02.760
<v Speaker 1>They're like, we're trying to make your battery last longer,

0:23:02.800 --> 0:23:05.560
<v Speaker 1>so we're slowing some things down in order to give

0:23:05.600 --> 0:23:08.440
<v Speaker 1>you a better battery life. And then here's what we'll

0:23:08.480 --> 0:23:11.359
<v Speaker 1>do everyone, We're so sorry. We're gonna you can buy

0:23:11.400 --> 0:23:15.919
<v Speaker 1>a new battery for fifty dollars cheaper, uh for ars

0:23:15.960 --> 0:23:19.560
<v Speaker 1>instead of seventy nine. So they replaced eleven million batteries

0:23:19.600 --> 0:23:23.359
<v Speaker 1>in did they really? I didn't know that. Yeah, up

0:23:23.400 --> 0:23:27.920
<v Speaker 1>from about you know, replaced for ars a piece up

0:23:27.960 --> 0:23:31.680
<v Speaker 1>from one to two million in an average year. Because

0:23:31.800 --> 0:23:34.520
<v Speaker 1>I don't know if you've ever seen an iPhone, buddy,

0:23:34.600 --> 0:23:36.720
<v Speaker 1>but it doesn't have a little switch on the back

0:23:36.760 --> 0:23:38.879
<v Speaker 1>that you just pop a little thing and put a

0:23:38.880 --> 0:23:41.639
<v Speaker 1>new battery in. No. No, that's another big part of

0:23:41.640 --> 0:23:43.480
<v Speaker 1>planning ops as that said, we'll talk about is there

0:23:43.520 --> 0:23:48.320
<v Speaker 1>is a strict control over the product even after it's purchased. Yeah,

0:23:48.480 --> 0:23:52.560
<v Speaker 1>they want to control it through repair, through everything. Um So,

0:23:53.040 --> 0:23:54.760
<v Speaker 1>I was looking up on this lawsuit because I didn't

0:23:54.760 --> 0:23:57.160
<v Speaker 1>know where it landed, and I think it's still going on.

0:23:57.920 --> 0:24:00.960
<v Speaker 1>And the latest article I read was from February that said, basically,

0:24:01.000 --> 0:24:05.600
<v Speaker 1>Apple is squirreling away money because they're gonna lose this thing.

0:24:06.920 --> 0:24:10.240
<v Speaker 1>And I'm literally setting aside money to pay for this lawsuit.

0:24:10.440 --> 0:24:13.919
<v Speaker 1>That's so cute for a rainy day. Yeah, they've like

0:24:14.000 --> 0:24:16.000
<v Speaker 1>opened up a new account. They went down to the bank.

0:24:16.840 --> 0:24:21.119
<v Speaker 1>Just call it lawsuit account, right. Um. But here's the

0:24:21.160 --> 0:24:24.520
<v Speaker 1>thing with Apple. It's not just the update thing. Like

0:24:24.640 --> 0:24:27.959
<v Speaker 1>anyone who has bought a laptop from them, like me lately,

0:24:28.520 --> 0:24:30.280
<v Speaker 1>or one of the newer phones, and you're like, oh

0:24:30.320 --> 0:24:33.679
<v Speaker 1>wait a minute, I can't plug like have done since

0:24:33.720 --> 0:24:36.520
<v Speaker 1>I had my Walkman, I can't plug my headphones into

0:24:36.600 --> 0:24:39.520
<v Speaker 1>this thing anymore without buying a little dongle, Or I

0:24:39.560 --> 0:24:42.000
<v Speaker 1>can't plug in a USB port because there is none

0:24:42.200 --> 0:24:45.440
<v Speaker 1>unless I get some little adapter that they also sell, right.

0:24:46.080 --> 0:24:51.200
<v Speaker 1>Um So that's a classic hallmark of um planned obsolescence

0:24:51.280 --> 0:24:56.600
<v Speaker 1>is creating a newer model that is incompatible with older models.

0:24:56.600 --> 0:24:58.560
<v Speaker 1>So if you want to keep using the older model,

0:24:58.840 --> 0:25:01.679
<v Speaker 1>you're gonna have to shell some money one way or another.

0:25:02.520 --> 0:25:05.960
<v Speaker 1>Um or even if you buy the newer model, which

0:25:05.960 --> 0:25:08.000
<v Speaker 1>is kind of even bigger slap in the face, you

0:25:08.080 --> 0:25:11.199
<v Speaker 1>have to shell out even more money for additional peripherals

0:25:11.240 --> 0:25:13.720
<v Speaker 1>like chargers or headphones or something like that to make

0:25:13.760 --> 0:25:19.040
<v Speaker 1>them compatible. Just making stuff incompatible with older versions, it's

0:25:19.119 --> 0:25:22.480
<v Speaker 1>it's a it's a big part of planned obsolescence. Do

0:25:22.520 --> 0:25:25.000
<v Speaker 1>you know. I wonder how much money they made on

0:25:25.040 --> 0:25:28.040
<v Speaker 1>the little headphone adapter? Oh man, it's ten bucks. Is

0:25:28.040 --> 0:25:31.520
<v Speaker 1>like I've got one, and I'm like, you know, I

0:25:31.560 --> 0:25:35.359
<v Speaker 1>could really use another one of those, because the worst

0:25:35.400 --> 0:25:38.399
<v Speaker 1>thing that can possibly happen to a human being because

0:25:38.400 --> 0:25:41.800
<v Speaker 1>they had two sets of headphones, one for like, you know,

0:25:42.000 --> 0:25:45.040
<v Speaker 1>the flight on Delta and then one for your phone

0:25:45.200 --> 0:25:47.920
<v Speaker 1>because they have two different ends on them, So I mean,

0:25:48.359 --> 0:25:50.240
<v Speaker 1>to have to keep up with two sets of headphones

0:25:50.359 --> 0:25:52.879
<v Speaker 1>is basically as horrible as it gets. So I'm probably

0:25:52.960 --> 0:25:56.720
<v Speaker 1>just gonna a cave and get another adapter, yeah, or

0:25:56.840 --> 0:26:03.360
<v Speaker 1>just quit ingesting uh culture, Yeah, we'll get a flip phone. Yeah,

0:26:03.520 --> 0:26:06.359
<v Speaker 1>stop watching movies and TV altogether. Yeah, sticking it to

0:26:06.440 --> 0:26:11.480
<v Speaker 1>the man. Uh the other one, other big offender that

0:26:11.640 --> 0:26:14.000
<v Speaker 1>really gets my goat. And I know we are old

0:26:14.000 --> 0:26:17.720
<v Speaker 1>guys complaining here, that's fine, But the old and young alike,

0:26:17.760 --> 0:26:22.000
<v Speaker 1>I think can all agree that, uh, printer cartridges are

0:26:22.040 --> 0:26:27.080
<v Speaker 1>one of the biggest, most frustrating, wasteful, and environmentally damaging

0:26:27.359 --> 0:26:30.600
<v Speaker 1>scams on the planet. Yeah, which I didn't know about this,

0:26:30.640 --> 0:26:32.600
<v Speaker 1>so I've gotta I'm just gonna go ahead and buzz

0:26:32.600 --> 0:26:34.840
<v Speaker 1>them because I'm pretty proud of what they What we

0:26:34.920 --> 0:26:39.000
<v Speaker 1>got at an Epson printer at home, and it has

0:26:39.080 --> 0:26:43.080
<v Speaker 1>like reservoirs that you fill with ink then hold a

0:26:43.200 --> 0:26:47.119
<v Speaker 1>ton of ink from like a refill bottle. And um,

0:26:47.160 --> 0:26:51.240
<v Speaker 1>there's no cartridges involved or anything like that. The bottles

0:26:51.240 --> 0:26:53.520
<v Speaker 1>that you refill it from are fully recyclable. It's just

0:26:54.080 --> 0:26:57.480
<v Speaker 1>is this good. Um. Before we had cartridges, but they

0:26:57.480 --> 0:27:01.320
<v Speaker 1>didn't have this particular UM component, which is a smart

0:27:01.359 --> 0:27:03.680
<v Speaker 1>ship I had. So what I'm trying to say is,

0:27:03.720 --> 0:27:05.879
<v Speaker 1>I had no idea this existed until I researched this.

0:27:06.320 --> 0:27:10.159
<v Speaker 1>But some printers, ink jet laser printers, home printers, the

0:27:10.280 --> 0:27:14.240
<v Speaker 1>cartridges have a little chip on them, which is I

0:27:14.240 --> 0:27:16.080
<v Speaker 1>guess what you pull the tape off of when you

0:27:16.160 --> 0:27:19.320
<v Speaker 1>loaded into the printer like a new cartridge, and it

0:27:19.359 --> 0:27:22.720
<v Speaker 1>actually talks to the printer and says, here's how much ink.

0:27:22.800 --> 0:27:26.000
<v Speaker 1>I have laughed, what what are you gonna do this Friday? Oh? Yeah,

0:27:26.040 --> 0:27:28.840
<v Speaker 1>oh wait, I got another job coming and excuse me. Um.

0:27:29.119 --> 0:27:32.239
<v Speaker 1>And then eventually the ink level gets down to a

0:27:32.240 --> 0:27:35.399
<v Speaker 1>certain amount where the smart ship tells the printer, no

0:27:35.480 --> 0:27:39.000
<v Speaker 1>more printing. They've reached the preset amount, not the amount

0:27:39.080 --> 0:27:42.600
<v Speaker 1>where they've actually run out of ink, but the amount

0:27:42.680 --> 0:27:45.520
<v Speaker 1>that the company is determined as enough you can use.

0:27:45.640 --> 0:27:49.000
<v Speaker 1>You can go buy another cartridge now. And these cartridges also,

0:27:49.040 --> 0:27:53.120
<v Speaker 1>the smart chips prevent you from using other companies cheaper

0:27:53.240 --> 0:27:57.359
<v Speaker 1>knockoff cartridges because the chips won't communicate with the printer.

0:27:57.480 --> 0:27:59.600
<v Speaker 1>So it's like the printers and know the cartridge is there,

0:28:00.200 --> 0:28:02.840
<v Speaker 1>and you can't refill them. They're designed not to be refiled,

0:28:02.920 --> 0:28:05.119
<v Speaker 1>so they have to be thrown away and you have

0:28:05.160 --> 0:28:07.919
<v Speaker 1>to go buy another cartridge. Yeah, And I've had that

0:28:07.960 --> 0:28:11.440
<v Speaker 1>happened before in the past, where I get down to, uh,

0:28:11.480 --> 0:28:14.560
<v Speaker 1>if I'm printing something out, just like simple black text

0:28:15.200 --> 0:28:16.760
<v Speaker 1>and it starts to come out a little brown and

0:28:16.760 --> 0:28:19.520
<v Speaker 1>then it just stops. I'm like, I'm okay, if it's

0:28:19.520 --> 0:28:22.760
<v Speaker 1>a little brown, right, I decide what's a llegible printer?

0:28:23.080 --> 0:28:28.000
<v Speaker 1>I know, Uh so that's there are at the very

0:28:28.080 --> 0:28:29.680
<v Speaker 1>least I can tell you EPs and makes a printer

0:28:29.720 --> 0:28:31.919
<v Speaker 1>out there that has reservoirs that you can refill with

0:28:32.040 --> 0:28:35.960
<v Speaker 1>bottles and no smartships. Okay, give me some money. Ups.

0:28:36.040 --> 0:28:40.520
<v Speaker 1>And the auto industry is, you know, still kind of

0:28:40.560 --> 0:28:43.640
<v Speaker 1>doing the same thing that they started so many years ago,

0:28:43.760 --> 0:28:48.240
<v Speaker 1>which is, uh, discontinuing parts um that could keep cars

0:28:48.320 --> 0:28:52.880
<v Speaker 1>running for a longer time, making those minor cosmetic changes

0:28:53.080 --> 0:28:56.840
<v Speaker 1>for that new model year, retiring models of cars that

0:28:56.880 --> 0:29:00.400
<v Speaker 1>are really really popular, um, just because they want to

0:29:00.400 --> 0:29:02.880
<v Speaker 1>bring out something new and make it harder to fix

0:29:02.920 --> 0:29:05.280
<v Speaker 1>your old car, so repairs Chuck, Like we kind of

0:29:05.280 --> 0:29:10.560
<v Speaker 1>teased earlier. That's a huge part of planned obsolescence. Like,

0:29:10.600 --> 0:29:14.640
<v Speaker 1>if you're the company that controls the market on your

0:29:14.800 --> 0:29:20.280
<v Speaker 1>parts and who can repair your products with those parts,

0:29:20.600 --> 0:29:23.360
<v Speaker 1>you have a You've you're basically saying like, I can

0:29:23.400 --> 0:29:25.560
<v Speaker 1>see this product through after I sell it to the

0:29:25.600 --> 0:29:31.800
<v Speaker 1>customer to ensure that it experiences just that artificially short lifetime. Yeah,

0:29:31.840 --> 0:29:33.880
<v Speaker 1>and that the thing that's so maddening about this is

0:29:34.120 --> 0:29:37.800
<v Speaker 1>you can just hear it in the meeting rooms. You

0:29:37.840 --> 0:29:41.440
<v Speaker 1>know that that like, And here's the best thing, guys.

0:29:42.320 --> 0:29:45.960
<v Speaker 1>We control the parts, we control the repair, like. The

0:29:46.000 --> 0:29:49.440
<v Speaker 1>only thing we don't control is the shipping. And maybe

0:29:49.440 --> 0:29:52.360
<v Speaker 1>we can make some deal with FedEx on that right

0:29:52.480 --> 0:29:54.480
<v Speaker 1>to get a little kick back exactly. I don't know

0:29:54.480 --> 0:29:56.480
<v Speaker 1>if that really happens. I'm just making it up. Probably

0:29:56.520 --> 0:30:00.120
<v Speaker 1>does now I've got my tinfoil hat on, right, But

0:30:00.240 --> 0:30:02.360
<v Speaker 1>it's you can just hear it in the meeting rooms.

0:30:02.400 --> 0:30:06.400
<v Speaker 1>And that's what's so frustrating is it's it's just this ouze,

0:30:06.600 --> 0:30:10.320
<v Speaker 1>steady ooze of greed with no regard for the consumer

0:30:10.360 --> 0:30:13.760
<v Speaker 1>at all. Right, And and just to lay it out basically,

0:30:14.080 --> 0:30:18.760
<v Speaker 1>you know, in explicit terms, Um, if you're a company

0:30:18.760 --> 0:30:21.520
<v Speaker 1>and you make a product, you can control that product

0:30:21.560 --> 0:30:24.160
<v Speaker 1>after you sell it by saying, if you take this product,

0:30:24.160 --> 0:30:27.320
<v Speaker 1>if this product breaks and you take it anywhere but

0:30:27.480 --> 0:30:30.040
<v Speaker 1>where we say you can say, like to the Apple

0:30:30.120 --> 0:30:35.760
<v Speaker 1>store or an authorized repair shop. Um, you avoided the warranty,

0:30:35.920 --> 0:30:38.120
<v Speaker 1>so there's no warranty after that you just you just

0:30:38.160 --> 0:30:41.560
<v Speaker 1>avoided it um And by doing that, they can say

0:30:41.600 --> 0:30:44.360
<v Speaker 1>they control what parts are used, which means that they

0:30:44.400 --> 0:30:46.960
<v Speaker 1>can be the only people who manufacture the parts that

0:30:47.000 --> 0:30:49.720
<v Speaker 1>are used. And then you say can I get the

0:30:49.800 --> 0:30:51.720
<v Speaker 1>six under warranty through you? Then they're like, oh, we

0:30:51.720 --> 0:30:56.320
<v Speaker 1>don't cover that underworld. They're like warranty more on. So

0:30:56.480 --> 0:31:00.880
<v Speaker 1>the with the repair parts controlled, they can they can

0:31:01.240 --> 0:31:03.600
<v Speaker 1>raise the price or lower the price. They can um

0:31:04.080 --> 0:31:06.560
<v Speaker 1>adjust however they want to make it so that it's

0:31:06.560 --> 0:31:09.800
<v Speaker 1>actually as expensive to repair as it is to just

0:31:09.880 --> 0:31:13.160
<v Speaker 1>buy another one or close to it, to just basically

0:31:13.240 --> 0:31:15.240
<v Speaker 1>nudge you to as well just throw this one away

0:31:15.280 --> 0:31:18.960
<v Speaker 1>and get get the newer model. Or they can also

0:31:19.160 --> 0:31:21.200
<v Speaker 1>this is a really big one, especially also in the

0:31:21.240 --> 0:31:26.120
<v Speaker 1>auto industry, they can they can stop making those parts

0:31:26.160 --> 0:31:29.280
<v Speaker 1>which are the only parts that you can use to repair.

0:31:29.760 --> 0:31:33.560
<v Speaker 1>So it ultimately eventually becomes impossible to repair that thing

0:31:33.600 --> 0:31:37.120
<v Speaker 1>because all the parts, the finite amount of parts that

0:31:37.120 --> 0:31:39.760
<v Speaker 1>were ever produced to repair them are all used up.

0:31:40.120 --> 0:31:42.840
<v Speaker 1>There's no more parts available. Go buy the newer model.

0:31:43.160 --> 0:31:46.000
<v Speaker 1>Did you see that used ugo the the new used

0:31:46.040 --> 0:31:50.160
<v Speaker 1>you Go? No, someone put a you Go on eBay

0:31:50.320 --> 0:31:54.680
<v Speaker 1>that had eight miles on it and had been garaged

0:31:54.880 --> 0:31:58.360
<v Speaker 1>since it was you know, since or whatever. How much

0:31:58.400 --> 0:32:01.240
<v Speaker 1>do they want for nine end is what it sold for,

0:32:01.440 --> 0:32:06.280
<v Speaker 1>which you know it's nine grand plus. You got to

0:32:06.320 --> 0:32:08.800
<v Speaker 1>get that thing going again. Just it's been sitting there

0:32:08.840 --> 0:32:11.840
<v Speaker 1>for that many years. It's clearly not road ready, but

0:32:12.000 --> 0:32:14.240
<v Speaker 1>it was cherry, And I think it's kind of funny

0:32:14.240 --> 0:32:19.000
<v Speaker 1>that some no doubt tech bro with a little too

0:32:19.040 --> 0:32:23.440
<v Speaker 1>much money wanted to the most ironic car in San Francisco.

0:32:23.680 --> 0:32:26.600
<v Speaker 1>That is as ironic as a kiss, for sure. Um.

0:32:26.760 --> 0:32:29.440
<v Speaker 1>Every time I hear about Hugos Chuck, I'm I'm reminded

0:32:29.480 --> 0:32:33.240
<v Speaker 1>of remember that Saturday Night Live commercial for the Adobe. No,

0:32:33.760 --> 0:32:35.960
<v Speaker 1>it was like the first car under a thousand dollars

0:32:36.120 --> 0:32:39.520
<v Speaker 1>made clay, So when you got an Defender better you

0:32:39.600 --> 0:32:41.600
<v Speaker 1>just pour water on it and mold it back into

0:32:41.680 --> 0:32:44.880
<v Speaker 1>show if only. Yeah, that was from like the Phil

0:32:44.920 --> 0:32:49.240
<v Speaker 1>Hartman era. That's the opposite of planned obsolescence. It is. Um.

0:32:49.720 --> 0:32:53.520
<v Speaker 1>Clothing is sort of the same deal. They make UM

0:32:53.600 --> 0:32:55.840
<v Speaker 1>And again there are some clothing companies, and I think

0:32:56.000 --> 0:32:59.080
<v Speaker 1>more than ever now in recent years, well not more

0:32:59.080 --> 0:33:01.920
<v Speaker 1>than ever, but more in then in the last twenty years,

0:33:01.920 --> 0:33:05.200
<v Speaker 1>there are companies that are making really well made clothes,

0:33:06.160 --> 0:33:08.920
<v Speaker 1>but they're you know, they're not cheap. There are many

0:33:08.960 --> 0:33:13.600
<v Speaker 1>many more companies, huge, huge stores and big brands that

0:33:13.640 --> 0:33:17.640
<v Speaker 1>are just pumping out cheap clothes because you're like, first

0:33:17.640 --> 0:33:19.880
<v Speaker 1>of all, the styles change, So why do you want

0:33:19.960 --> 0:33:21.800
<v Speaker 1>something You don't want anything that's gonna last more than

0:33:21.800 --> 0:33:25.200
<v Speaker 1>a year or two anyway, Um, but my beef, and

0:33:25.200 --> 0:33:27.239
<v Speaker 1>we're calling out a lot of brands, you might as

0:33:27.240 --> 0:33:30.000
<v Speaker 1>well just keep it going. But when I was younger,

0:33:30.160 --> 0:33:32.320
<v Speaker 1>you could buy a pair of Levi's and have those

0:33:32.360 --> 0:33:36.240
<v Speaker 1>for a long, long long time. Yeah, no, Russian would

0:33:36.280 --> 0:33:39.960
<v Speaker 1>trade you a you go for him? Yeah, exactly. Uh.

0:33:40.040 --> 0:33:42.920
<v Speaker 1>And now like I had a pair of Levi's for

0:33:43.000 --> 0:33:46.840
<v Speaker 1>probably five months before I got a big really in them.

0:33:47.080 --> 0:33:52.440
<v Speaker 1>And that's sad. It's sad. Levi Strauss rolled over in

0:33:52.480 --> 0:33:54.880
<v Speaker 1>his grave on that day, I know, man, because that

0:33:54.880 --> 0:33:56.720
<v Speaker 1>that was the thing. It's just like these things are

0:33:56.760 --> 0:33:59.800
<v Speaker 1>tough as leather that last you so long, Like there's

0:33:59.800 --> 0:34:04.760
<v Speaker 1>nothing better than inheriting dad's old levies and it's just like,

0:34:04.880 --> 0:34:07.920
<v Speaker 1>you know, or five months. Yeah, that's that's pretty sad,

0:34:07.960 --> 0:34:10.960
<v Speaker 1>because here a middle ground. Can I get five years? Yeah?

0:34:11.040 --> 0:34:13.480
<v Speaker 1>Five years would be pretty good for some genes. Take it.

0:34:13.800 --> 0:34:16.360
<v Speaker 1>I always put um, although I do less than I

0:34:16.400 --> 0:34:18.880
<v Speaker 1>did before, But my jeans would always wear out, or

0:34:18.960 --> 0:34:21.719
<v Speaker 1>my two thighs, my big fat thighs rubbed together. Sure,

0:34:21.800 --> 0:34:24.399
<v Speaker 1>that's what would go first. But then you can hide

0:34:24.440 --> 0:34:26.600
<v Speaker 1>that for a little while until one day you can't.

0:34:27.400 --> 0:34:29.239
<v Speaker 1>You just hope that that day comes and you're not

0:34:29.280 --> 0:34:31.960
<v Speaker 1>in public. I can a patch these because they're still comfortable.

0:34:31.960 --> 0:34:34.920
<v Speaker 1>But um, you shouldn't have to chuck. You shouldn't have to.

0:34:35.239 --> 0:34:39.000
<v Speaker 1>That's COMI talk. I'm gonna patch these. Uh you want

0:34:39.000 --> 0:34:42.080
<v Speaker 1>to know another racket? Yeah? Yes? Or should we take

0:34:42.120 --> 0:34:45.799
<v Speaker 1>a break and talk about it. We could take a

0:34:45.800 --> 0:34:48.120
<v Speaker 1>break if you want, or we can wait. Do you

0:34:48.120 --> 0:34:50.800
<v Speaker 1>want to wait? Yeah, we'll go. We'll finish the rackets.

0:34:50.920 --> 0:34:52.640
<v Speaker 1>This is fun, by the way, I'm having fun, like

0:34:52.719 --> 0:34:55.840
<v Speaker 1>complaining about how stuff doesn't last like I used to.

0:34:56.080 --> 0:35:00.440
<v Speaker 1>How about the college textbook racket? Okay, hey, this is

0:35:00.440 --> 0:35:02.960
<v Speaker 1>a new edition from the previous year. Oh what's different?

0:35:03.520 --> 0:35:07.239
<v Speaker 1>The page numbers right, so by the new one yea,

0:35:07.680 --> 0:35:10.560
<v Speaker 1>not the used one? Yeah? Which is I mean, like,

0:35:10.560 --> 0:35:12.680
<v Speaker 1>if you're trying to follow along in class, that's kind

0:35:12.719 --> 0:35:15.879
<v Speaker 1>of maddening because the information is usually not that much,

0:35:15.880 --> 0:35:19.200
<v Speaker 1>but it's enough to just throw everything off right, Whereas

0:35:19.239 --> 0:35:21.040
<v Speaker 1>they if they just put these things as like a

0:35:21.080 --> 0:35:24.400
<v Speaker 1>supplement or an appendix of something in back, then you

0:35:24.440 --> 0:35:27.840
<v Speaker 1>could just or even to sell the additional stuff separately.

0:35:28.320 --> 0:35:31.520
<v Speaker 1>You could be a lot better. Yeah, this is so

0:35:31.760 --> 0:35:36.560
<v Speaker 1>the little pamphlet for and probably make money fifteen copies.

0:35:36.920 --> 0:35:39.920
<v Speaker 1>How about the toy industry, So the toy industry is

0:35:39.920 --> 0:35:43.360
<v Speaker 1>frequently guilty. Um, and this isn't the case across the board,

0:35:43.400 --> 0:35:47.880
<v Speaker 1>but it kinda is of a specific subcategory of planned

0:35:47.880 --> 0:35:51.520
<v Speaker 1>obsolescence called contrived durability. And there's not the garbage product.

0:35:51.760 --> 0:35:54.359
<v Speaker 1>But basically the toy industry isn't the only one that

0:35:54.360 --> 0:35:55.759
<v Speaker 1>that does it, but they're the ones that come to

0:35:55.800 --> 0:35:58.279
<v Speaker 1>mind when you talk about this. And this is purposefully

0:35:58.400 --> 0:36:02.719
<v Speaker 1>using in year your parts that just aren't going to

0:36:02.800 --> 0:36:06.520
<v Speaker 1>last for very long at all, especially the functioning parts

0:36:06.520 --> 0:36:08.840
<v Speaker 1>of stuff that moves or where the most stress is.

0:36:09.239 --> 0:36:13.040
<v Speaker 1>Anybody who's ever gotten a switch blade comb and spent

0:36:13.200 --> 0:36:15.600
<v Speaker 1>half an hour just opening it and closing it, opening

0:36:15.600 --> 0:36:17.640
<v Speaker 1>it and closing it, and then it breaks on the

0:36:17.680 --> 0:36:21.360
<v Speaker 1>fiftieth time, that comb was most likely made through a

0:36:21.400 --> 0:36:25.160
<v Speaker 1>process of contrived or ability, right, Um, and it's a

0:36:25.200 --> 0:36:27.720
<v Speaker 1>big problem. Part of the problem. Part of the problem

0:36:27.840 --> 0:36:31.680
<v Speaker 1>is that's another really good example of a type of

0:36:31.719 --> 0:36:35.759
<v Speaker 1>item that is just are you going to take a

0:36:35.800 --> 0:36:38.640
<v Speaker 1>switch blade comb into the switch blade comb repair shop?

0:36:39.600 --> 0:36:41.640
<v Speaker 1>And if you if you did, how much would they

0:36:41.719 --> 0:36:44.520
<v Speaker 1>charge you? Would it be any more than you paid,

0:36:45.000 --> 0:36:47.520
<v Speaker 1>you know for like the three ping pong balls that

0:36:47.600 --> 0:36:50.359
<v Speaker 1>you managed to get into like a goldfish bowl where

0:36:50.360 --> 0:36:54.279
<v Speaker 1>you won the switch blade come from? I don't think so, right,

0:36:54.400 --> 0:36:56.880
<v Speaker 1>And actually we'll talk a little bit about some of

0:36:56.920 --> 0:36:59.200
<v Speaker 1>the problems after this break here in a second. But

0:37:00.120 --> 0:37:07.120
<v Speaker 1>an early early shout to the death of the repair person. Yeah,

0:37:07.239 --> 0:37:09.759
<v Speaker 1>and you know, yeah, there are still some of those things,

0:37:09.840 --> 0:37:12.440
<v Speaker 1>but like try and find a TV repair shop near

0:37:12.520 --> 0:37:16.520
<v Speaker 1>you there, Well, yeah, try to find one that's open too,

0:37:16.719 --> 0:37:19.000
<v Speaker 1>is the other thing. And you can still find them

0:37:19.040 --> 0:37:22.759
<v Speaker 1>in any given large city, but it's it's not like

0:37:22.800 --> 0:37:25.120
<v Speaker 1>it used to be where it was just like, oh,

0:37:25.239 --> 0:37:29.520
<v Speaker 1>in any downtown there's a locksmith, there's a tailor, there's

0:37:29.520 --> 0:37:34.080
<v Speaker 1>a TV repaired person, uh, and or any kind of

0:37:34.120 --> 0:37:39.400
<v Speaker 1>repair shop. Um. Yeah, they are very very few and

0:37:39.480 --> 0:37:43.440
<v Speaker 1>far between, but that maybe changing is we'll see, all right,

0:37:43.520 --> 0:37:47.120
<v Speaker 1>let's take that break, Okay, Thank goodness, I had a

0:37:47.120 --> 0:37:49.360
<v Speaker 1>lot of anxiety building up because I knew that break

0:37:49.440 --> 0:38:16.000
<v Speaker 1>was looming. Ski as sks Alright, Chuck. So, I feel

0:38:16.000 --> 0:38:18.680
<v Speaker 1>like we've kind of hit upon the idea that planned

0:38:18.719 --> 0:38:22.680
<v Speaker 1>obsolescence can be problematic. But let's talk specifically about the

0:38:22.680 --> 0:38:27.239
<v Speaker 1>problems it does produce, right, Yeah, I mean one of

0:38:27.280 --> 0:38:28.719
<v Speaker 1>the big Well, first of all, let's saw out some

0:38:28.760 --> 0:38:32.319
<v Speaker 1>stats just so people know we're not just being angry. Uh.

0:38:32.480 --> 0:38:34.359
<v Speaker 1>There was a study about four years ago in two

0:38:34.400 --> 0:38:39.839
<v Speaker 1>thousand fifteen by company in Germany, the Uko Institute UM

0:38:40.040 --> 0:38:42.200
<v Speaker 1>no e on the end of institute, which is so

0:38:42.280 --> 0:38:47.520
<v Speaker 1>German looking really is its institute otherwise um They found

0:38:47.560 --> 0:38:51.719
<v Speaker 1>obsolescence was on the rise. Percentage of electrical and electronic

0:38:51.800 --> 0:38:55.919
<v Speaker 1>products sold that were replaced because they broke within five

0:38:56.000 --> 0:38:58.640
<v Speaker 1>years rose from three and a half percent in two

0:38:58.640 --> 0:39:02.880
<v Speaker 1>thousand four, two eight point three and two thousand twelve.

0:39:03.680 --> 0:39:06.480
<v Speaker 1>And then household appliances, which is one of the big

0:39:06.520 --> 0:39:09.880
<v Speaker 1>gripes for people because those are high dollar items that

0:39:09.920 --> 0:39:12.919
<v Speaker 1>you want to last, you know, fifteen years. UM large

0:39:12.960 --> 0:39:16.799
<v Speaker 1>household appliances had to be replaced within five years grew

0:39:16.840 --> 0:39:22.080
<v Speaker 1>from seven percent to like doubled between two thousand and

0:39:22.080 --> 0:39:26.759
<v Speaker 1>four and two, and like it's you I've this is

0:39:26.800 --> 0:39:29.719
<v Speaker 1>a really rare study. Most of the evidence about this

0:39:29.760 --> 0:39:32.560
<v Speaker 1>stuff is anecdotal. Like if you ever get your hands

0:39:32.600 --> 0:39:35.799
<v Speaker 1>on an appliance repair guy um who comes out, they

0:39:35.840 --> 0:39:40.680
<v Speaker 1>will talk ad nauseum about how they literally don't make

0:39:40.719 --> 0:39:43.799
<v Speaker 1>things like they used to and that the lifespan is

0:39:43.840 --> 0:39:47.680
<v Speaker 1>like two to three years, five years if you're lucky, um,

0:39:47.719 --> 0:39:50.680
<v Speaker 1>But prices are still really high like it used to be. Like, Okay,

0:39:50.760 --> 0:39:54.080
<v Speaker 1>I'm gonna shell out some money for um a really

0:39:54.120 --> 0:39:57.560
<v Speaker 1>good fridge and you could tell basically by the price

0:39:57.560 --> 0:39:59.479
<v Speaker 1>of the fridge how long it was gonna last that

0:39:59.480 --> 0:40:02.920
<v Speaker 1>that did a decade or two ago. You can still

0:40:03.000 --> 0:40:05.759
<v Speaker 1>pay a significant amount of money for a fridge that

0:40:05.800 --> 0:40:09.600
<v Speaker 1>has like a one year warranty and it's gonna last

0:40:09.680 --> 0:40:12.440
<v Speaker 1>three to five years, even though you spend a significant

0:40:12.480 --> 0:40:15.239
<v Speaker 1>amount of money. It's crazy. Um. Sometimes are as a

0:40:15.280 --> 0:40:17.360
<v Speaker 1>plan to repair, people get specific to I don't know

0:40:17.400 --> 0:40:20.440
<v Speaker 1>if you've ever had this happen where they say they

0:40:20.440 --> 0:40:22.399
<v Speaker 1>don't just say it like oh, these things are junk. Now,

0:40:22.800 --> 0:40:24.759
<v Speaker 1>they'll say like, oh, you know, what they started doing.

0:40:24.760 --> 0:40:27.560
<v Speaker 1>It's four years ago. They started making this part out

0:40:27.600 --> 0:40:31.120
<v Speaker 1>of plastic, and I'd see the same repair over and

0:40:31.160 --> 0:40:34.880
<v Speaker 1>over and over now, right, And and it costs X

0:40:34.920 --> 0:40:37.120
<v Speaker 1>amount for them to even come out and diagnose the

0:40:37.160 --> 0:40:40.440
<v Speaker 1>problem X amount to put in the new part, and

0:40:40.440 --> 0:40:42.400
<v Speaker 1>then you also have to pay for the part. And

0:40:42.440 --> 0:40:45.000
<v Speaker 1>depending on the appliance, I mean, like if it's a

0:40:45.280 --> 0:40:48.919
<v Speaker 1>fifteen hundred or two thousand dollar refrigerator, you know, five

0:40:49.000 --> 0:40:51.680
<v Speaker 1>hundred bucks might be worth it rather than replacing it.

0:40:51.880 --> 0:40:54.719
<v Speaker 1>But you're fifteen hundred dollar refrigerator just became a two

0:40:54.760 --> 0:40:59.600
<v Speaker 1>thousand dollar refrigerator like eighteen months later, right, Um, So

0:40:59.640 --> 0:41:01.640
<v Speaker 1>that's are to the problem is the cost of repair

0:41:01.680 --> 0:41:04.000
<v Speaker 1>when it is available can be a problem. But if

0:41:04.040 --> 0:41:06.839
<v Speaker 1>your refrigerator does manage the last five years and they

0:41:06.880 --> 0:41:11.719
<v Speaker 1>stopped making replacement parts for it four years. After four years, you're, um,

0:41:11.760 --> 0:41:14.439
<v Speaker 1>you're out of luck after five years because you can't

0:41:14.480 --> 0:41:17.080
<v Speaker 1>repair it anymore. Like we talked about, Yeah, I had

0:41:17.120 --> 0:41:21.000
<v Speaker 1>a we had a dishwasher that um broke a lot

0:41:21.840 --> 0:41:24.880
<v Speaker 1>from the first year that we had it, and it

0:41:24.920 --> 0:41:27.160
<v Speaker 1>got to that point where I kept paying to repair

0:41:27.239 --> 0:41:31.200
<v Speaker 1>it and getting angrier, and you know, Emily was eventually like,

0:41:31.280 --> 0:41:32.719
<v Speaker 1>neither one of us are like, oh, just get the

0:41:32.760 --> 0:41:35.920
<v Speaker 1>new one. She was like, dude, we're spending more like

0:41:36.000 --> 0:41:38.160
<v Speaker 1>we could have bought the new one for what we're

0:41:38.160 --> 0:41:42.200
<v Speaker 1>spending on repairs because you're being stubborn about saying this

0:41:42.239 --> 0:41:44.759
<v Speaker 1>thing should last longer. But you get in that sort

0:41:44.800 --> 0:41:46.880
<v Speaker 1>of conundrum where you like, you don't know what the

0:41:46.960 --> 0:41:50.560
<v Speaker 1>right thing to do is. Yeah, yeah, and eventually, like,

0:41:50.680 --> 0:41:54.400
<v Speaker 1>just about anybody's gonna be like, fine, I'm I've spent

0:41:54.480 --> 0:41:56.759
<v Speaker 1>more money than it would have cost her a place. Yeah,

0:41:56.800 --> 0:42:00.279
<v Speaker 1>somebody's everybody's gonna cry uncle eventually, you know. I think

0:42:00.280 --> 0:42:02.560
<v Speaker 1>it's just some some people do it faster than others,

0:42:02.600 --> 0:42:05.919
<v Speaker 1>you know. Yeah. One of the other things with plan

0:42:06.000 --> 0:42:08.960
<v Speaker 1>obsolescence is a company. Can you know, it's very rare

0:42:09.040 --> 0:42:12.160
<v Speaker 1>that a company is just that company. Usually they're owned

0:42:12.200 --> 0:42:15.719
<v Speaker 1>by some huge uber company that owns many of that

0:42:15.800 --> 0:42:19.880
<v Speaker 1>company's that brand's rivals. Yeah, so you can just you know,

0:42:19.920 --> 0:42:23.160
<v Speaker 1>if something gets a bad rep you can just retire

0:42:23.200 --> 0:42:26.080
<v Speaker 1>that brand and slap a new name on it, and

0:42:26.120 --> 0:42:27.920
<v Speaker 1>it's the kind of the same thing. So you you

0:42:27.960 --> 0:42:30.120
<v Speaker 1>don't know, you don't know anymore if it's a good

0:42:30.160 --> 0:42:32.319
<v Speaker 1>or a bad brand, Right, And if you just have

0:42:32.400 --> 0:42:34.640
<v Speaker 1>a couple of mega brands and they're all doing the

0:42:34.719 --> 0:42:37.359
<v Speaker 1>same thing with their multiple brands that they all own

0:42:38.000 --> 0:42:40.480
<v Speaker 1>and that which is they're just all kind of making

0:42:40.480 --> 0:42:43.880
<v Speaker 1>crud that last maybe three to five years, then that

0:42:43.920 --> 0:42:47.640
<v Speaker 1>means that there's actually technically no bad brand. They're all

0:42:47.680 --> 0:42:50.959
<v Speaker 1>bad brands because there's also no good brand either, um,

0:42:51.000 --> 0:42:52.920
<v Speaker 1>and they just trade on these brand names that you

0:42:52.960 --> 0:42:56.400
<v Speaker 1>were raised to hear from your parents, are from repairman

0:42:56.520 --> 0:42:59.200
<v Speaker 1>or whatever, that that's a good brand, but this brand

0:42:59.239 --> 0:43:01.080
<v Speaker 1>is not any good And then you have like a

0:43:01.120 --> 0:43:04.320
<v Speaker 1>bad experience with that brand, so you switch to another brand.

0:43:04.840 --> 0:43:07.879
<v Speaker 1>But there's a pretty good chance that those same those

0:43:07.880 --> 0:43:10.560
<v Speaker 1>two brands are still owned by the same company to

0:43:10.600 --> 0:43:15.439
<v Speaker 1>whom it's all the same. You're still giving them the money. Ultimately, Yeah,

0:43:15.520 --> 0:43:18.480
<v Speaker 1>I uh, I'm sorry. This is filled with so many

0:43:18.600 --> 0:43:23.359
<v Speaker 1>anecdotal stories, but I was TV shopping recently and there

0:43:23.440 --> 0:43:26.000
<v Speaker 1>was a TV that, uh, seemed like a really good

0:43:26.040 --> 0:43:28.240
<v Speaker 1>deal and it got good ratings on all the places.

0:43:28.840 --> 0:43:32.160
<v Speaker 1>But then you start reading the customer experience and like

0:43:32.239 --> 0:43:34.200
<v Speaker 1>a lot of people were saying, this has a banding

0:43:34.200 --> 0:43:38.000
<v Speaker 1>issue where you can see like lines on the screen

0:43:38.040 --> 0:43:41.359
<v Speaker 1>when the screen is darker and stuff like that. Oh yeah, yeah.

0:43:41.800 --> 0:43:45.480
<v Speaker 1>It was like ubiquitous. It was all over the place,

0:43:45.480 --> 0:43:48.520
<v Speaker 1>and these reviews and every single one of them, the

0:43:48.560 --> 0:43:52.120
<v Speaker 1>manufacturer would reply and say, boy, we're so sorry you

0:43:52.160 --> 0:43:55.719
<v Speaker 1>have this experience. We've never heard of this, and it's uh,

0:43:56.000 --> 0:44:00.560
<v Speaker 1>certainly um an outlier so to get into uch with us,

0:44:01.040 --> 0:44:03.160
<v Speaker 1>and it's just so maddening. It's like, no, man, it's

0:44:03.200 --> 0:44:06.880
<v Speaker 1>like of these reviews say this, and I say that

0:44:06.960 --> 0:44:09.320
<v Speaker 1>sometimes when I'm when I have to call about something

0:44:09.360 --> 0:44:12.400
<v Speaker 1>like that, I'm like, man, I know, it's not like

0:44:12.520 --> 0:44:15.000
<v Speaker 1>I'm not the only person this is happening to. Is

0:44:15.040 --> 0:44:17.719
<v Speaker 1>all over the internet, and there's like, well, um, you know,

0:44:18.040 --> 0:44:21.799
<v Speaker 1>we're not allowed to share stuff like that, sir, I

0:44:21.840 --> 0:44:24.480
<v Speaker 1>have to say in my experience, so, Chuck, one thing

0:44:24.520 --> 0:44:27.320
<v Speaker 1>that has gotten better over the last couple of decades

0:44:27.480 --> 0:44:30.480
<v Speaker 1>is customer service. Do you think Yeah, I think for

0:44:30.520 --> 0:44:35.520
<v Speaker 1>the average person, the the companies want to please customers

0:44:35.640 --> 0:44:39.439
<v Speaker 1>enough that they make the experience of dealing with them

0:44:39.480 --> 0:44:43.359
<v Speaker 1>better than it was before. I think, how boy, I'm

0:44:43.360 --> 0:44:45.440
<v Speaker 1>gonna have to think about that. Okay, think about it.

0:44:45.640 --> 0:44:48.120
<v Speaker 1>Maybe some companies I've had the experience with some that

0:44:48.160 --> 0:44:50.880
<v Speaker 1>are so big that you get the feeling that like

0:44:51.239 --> 0:44:55.959
<v Speaker 1>they think it costs more to give a hoot, Right, Yeah,

0:44:56.000 --> 0:44:58.040
<v Speaker 1>I think that's definitely true out there, But there's so

0:44:58.080 --> 0:45:01.719
<v Speaker 1>many Like I think smaller company and tech startups come

0:45:01.840 --> 0:45:04.919
<v Speaker 1>from this place of like, we treat the customer really well,

0:45:04.960 --> 0:45:07.479
<v Speaker 1>that's just what we do. It just seems to be

0:45:07.560 --> 0:45:10.600
<v Speaker 1>more than there was before, whereas before it seems like

0:45:10.640 --> 0:45:12.719
<v Speaker 1>it was all big companies that you had to deal with,

0:45:12.760 --> 0:45:15.160
<v Speaker 1>and they all had terrible customer service. I think the

0:45:15.280 --> 0:45:18.960
<v Speaker 1>nineties were like the the zenith of bad customer service

0:45:19.040 --> 0:45:23.160
<v Speaker 1>if if I'm not mistaken, maybe so so. So there's

0:45:23.160 --> 0:45:26.279
<v Speaker 1>a really important point that we're kind of dancing around here, right,

0:45:26.719 --> 0:45:30.680
<v Speaker 1>Like you know of large appliances breaking within five years

0:45:30.680 --> 0:45:34.399
<v Speaker 1>and having to be replaced, like, um, eight point three

0:45:34.480 --> 0:45:39.239
<v Speaker 1>percent of of smaller electronics are all electronics. Um, those

0:45:39.280 --> 0:45:42.080
<v Speaker 1>things being thrown out. It doesn't sound like that much,

0:45:42.120 --> 0:45:45.800
<v Speaker 1>but when you actually translated into numbers, you're talking about

0:45:46.040 --> 0:45:50.520
<v Speaker 1>millions of things, of items of products that are being

0:45:50.560 --> 0:45:54.520
<v Speaker 1>thrown away because they broke. And the vast majority of

0:45:54.560 --> 0:45:58.000
<v Speaker 1>those things are just like I said, thrown away. They're

0:45:58.000 --> 0:46:01.320
<v Speaker 1>not recycled. I think in the United States six percent

0:46:02.080 --> 0:46:07.239
<v Speaker 1>of small appliances are recycled, which is a paltry amount um.

0:46:07.280 --> 0:46:10.120
<v Speaker 1>That means the rest just going to landfill. Yeah, and

0:46:10.239 --> 0:46:13.760
<v Speaker 1>it's especially egregious because not only is all this stuff

0:46:13.800 --> 0:46:17.120
<v Speaker 1>getting tossed, but e waste or some of the biggest

0:46:17.120 --> 0:46:22.680
<v Speaker 1>offenders as far as environmental damage. So you've got three

0:46:22.880 --> 0:46:26.480
<v Speaker 1>d and fifty million in cartridges in the United States

0:46:26.520 --> 0:46:30.680
<v Speaker 1>tossed and landfills every year, you know, three forty eight

0:46:30.680 --> 0:46:33.640
<v Speaker 1>million of which aren't even empty, right because those smart

0:46:33.680 --> 0:46:37.799
<v Speaker 1>ships you've got, you know, uh, refrigerators being thrown out.

0:46:37.920 --> 0:46:40.120
<v Speaker 1>We did get a new refrigerator a couple of years ago,

0:46:40.200 --> 0:46:42.960
<v Speaker 1>even though an old one that we bought used was

0:46:43.000 --> 0:46:45.600
<v Speaker 1>still working. It was kind of a workhorse, but we

0:46:45.680 --> 0:46:47.840
<v Speaker 1>sold it and I was like, you know, sold it

0:46:47.880 --> 0:46:50.200
<v Speaker 1>really cheap. It was like, I bought this thing, used,

0:46:50.320 --> 0:46:53.440
<v Speaker 1>it lasted us ten years without problems. Like, so someone's

0:46:53.440 --> 0:46:58.560
<v Speaker 1>getting a good old workhorse here for a couple hundred bucks.

0:46:58.640 --> 0:47:01.239
<v Speaker 1>So you know, we try and recycle or stuff or

0:47:01.239 --> 0:47:03.719
<v Speaker 1>sell it or donate it these days, or at least

0:47:03.719 --> 0:47:07.480
<v Speaker 1>set it on fire so it's not somebody else's problem.

0:47:08.120 --> 0:47:10.080
<v Speaker 1>The good news is, though I don't want this to

0:47:10.120 --> 0:47:12.279
<v Speaker 1>all be poopoo, is there are places in the world

0:47:12.320 --> 0:47:16.320
<v Speaker 1>that are working on this and trying to change things. Um.

0:47:16.320 --> 0:47:19.040
<v Speaker 1>Not here in the United States, of course, but in

0:47:19.080 --> 0:47:22.680
<v Speaker 1>Europe they are working on creating some standards. There's a

0:47:22.719 --> 0:47:27.360
<v Speaker 1>program called Eco Design Directive, which would basically open up

0:47:27.400 --> 0:47:31.719
<v Speaker 1>regulation of industry based on you know, they're what they're

0:47:31.719 --> 0:47:34.279
<v Speaker 1>trying to do is set new standards for durability and

0:47:34.320 --> 0:47:37.520
<v Speaker 1>repair ability and like make it the law, right, yeah,

0:47:37.560 --> 0:47:41.160
<v Speaker 1>like they're they're Um, the resource efficiency is what they're calling,

0:47:41.200 --> 0:47:43.560
<v Speaker 1>Like you have energy efficiency, like how much water does

0:47:43.600 --> 0:47:47.120
<v Speaker 1>that do? Sacer use? Um? This is how long does

0:47:47.160 --> 0:47:50.200
<v Speaker 1>this thing last? Put it on the label, right exactly,

0:47:50.320 --> 0:47:53.680
<v Speaker 1>kind of like that Bernard London's idea, but rather than

0:47:53.680 --> 0:47:55.840
<v Speaker 1>it being an expiration date to where you start to

0:47:55.880 --> 0:47:58.200
<v Speaker 1>get charged for using it beyond that date, this is,

0:47:58.440 --> 0:48:00.359
<v Speaker 1>oh well, this one's gonna last five years. This one

0:48:00.360 --> 0:48:02.040
<v Speaker 1>says the last seven I'm gonna go with the seven

0:48:02.120 --> 0:48:05.480
<v Speaker 1>year one right now. And because of the resources these

0:48:05.480 --> 0:48:08.480
<v Speaker 1>things use, the seven year one is more efficient by

0:48:08.480 --> 0:48:11.080
<v Speaker 1>definition than the five year one. And at least you

0:48:11.120 --> 0:48:14.960
<v Speaker 1>can make an informed choice as a consumer, Uh, here

0:48:14.960 --> 0:48:17.200
<v Speaker 1>in the States. Like I said that, the federal government

0:48:17.200 --> 0:48:20.640
<v Speaker 1>isn't doing anything, but when it comes to the States,

0:48:21.120 --> 0:48:24.000
<v Speaker 1>there are some groups. There's one movement called right to

0:48:24.040 --> 0:48:27.280
<v Speaker 1>Repair started in the UK and is now catching hold

0:48:27.800 --> 0:48:30.480
<v Speaker 1>I think in two thousand eighteen or eighteen states that

0:48:30.560 --> 0:48:34.320
<v Speaker 1>introduced right to repair bills UM, some of which have

0:48:34.520 --> 0:48:37.960
<v Speaker 1>taken hold, some of which haven't. But UM it basically

0:48:38.040 --> 0:48:42.000
<v Speaker 1>requires companies to make it possible to repair their devices

0:48:42.080 --> 0:48:44.120
<v Speaker 1>on their own or take it to a repair mom

0:48:44.160 --> 0:48:48.000
<v Speaker 1>and pop repair shop and not have like the warranty avoided. Yeah,

0:48:48.040 --> 0:48:50.360
<v Speaker 1>these these laws all kind of you know, they're different,

0:48:50.360 --> 0:48:53.960
<v Speaker 1>but they have in common the idea that, Okay, if

0:48:54.000 --> 0:48:56.000
<v Speaker 1>you guys are gonna build junk, at least make it

0:48:56.040 --> 0:48:59.200
<v Speaker 1>easier for them to be repaired, like design them so

0:48:59.239 --> 0:49:02.440
<v Speaker 1>a customer can repair them themselves or take them to

0:49:02.600 --> 0:49:06.440
<v Speaker 1>an unauthorized repair shop. And those repair shops should be

0:49:06.520 --> 0:49:08.839
<v Speaker 1>able to get their hands on parts that are as

0:49:08.920 --> 0:49:12.440
<v Speaker 1>universal as possible. And you guys, the manufacturer should be

0:49:12.480 --> 0:49:16.520
<v Speaker 1>supplying repair shops with UM repair manuals for them to reference,

0:49:16.560 --> 0:49:19.520
<v Speaker 1>Like stop doing the opposite of everything we just said

0:49:19.960 --> 0:49:22.560
<v Speaker 1>in order to make it hard to repair your stuff.

0:49:22.840 --> 0:49:25.239
<v Speaker 1>If put out junk if you want, but let us

0:49:25.239 --> 0:49:27.680
<v Speaker 1>repair it. That's kind of what the gist of those

0:49:27.719 --> 0:49:30.720
<v Speaker 1>bills are. Yeah, And you know, like we mentioned before,

0:49:30.800 --> 0:49:33.400
<v Speaker 1>there is a segment of people that think, um, that

0:49:33.560 --> 0:49:36.440
<v Speaker 1>firmly believe that this is all great for industry. It's

0:49:36.480 --> 0:49:40.040
<v Speaker 1>all great for the economy. It keeps an army of

0:49:40.080 --> 0:49:43.960
<v Speaker 1>employees working at these cell phone companies and smartphone companies

0:49:44.480 --> 0:49:50.240
<v Speaker 1>and designers and engineers because of that cycle. Uh So,

0:49:50.320 --> 0:49:52.359
<v Speaker 1>you know, that's one way to look at it. If

0:49:52.360 --> 0:49:55.719
<v Speaker 1>you turn over goods really quickly, then that's a lot

0:49:55.760 --> 0:49:59.239
<v Speaker 1>more stuff that needs to be manufactured and a lot

0:49:59.239 --> 0:50:01.440
<v Speaker 1>more trucks riving things. And you know, it might be

0:50:01.480 --> 0:50:05.399
<v Speaker 1>an environmental nightmare, but those trucks are moving. Yeah. I mean,

0:50:05.440 --> 0:50:07.759
<v Speaker 1>on the one hand, though, it I do agree with

0:50:07.800 --> 0:50:11.000
<v Speaker 1>the idea of saying, Okay, we we want to replace,

0:50:11.239 --> 0:50:13.520
<v Speaker 1>we want people to buy a new phone every three years.

0:50:13.760 --> 0:50:16.480
<v Speaker 1>We have to give them a reason to buy a

0:50:16.480 --> 0:50:19.000
<v Speaker 1>new phone every three years. And one of the outcomes

0:50:19.040 --> 0:50:23.880
<v Speaker 1>of that is that technological innovation that that is happening

0:50:24.440 --> 0:50:26.960
<v Speaker 1>as a result of that. Like just you know, there's

0:50:27.000 --> 0:50:30.040
<v Speaker 1>multiple phone companies all scrambling for market share, so they're

0:50:30.080 --> 0:50:33.480
<v Speaker 1>trying to out innovate one another and justify customers going

0:50:33.520 --> 0:50:37.439
<v Speaker 1>and replacing their phones, but barely. Well, yeah, because there's

0:50:37.480 --> 0:50:39.319
<v Speaker 1>other routes they can take. They can take you know,

0:50:39.440 --> 0:50:43.279
<v Speaker 1>the the fast fashion clothing route and just do cosmetic

0:50:43.520 --> 0:50:46.319
<v Speaker 1>updates to it, or like the easy bake oven. It

0:50:46.360 --> 0:50:48.799
<v Speaker 1>all it does the same thing, virtually the same thing

0:50:48.880 --> 0:50:52.080
<v Speaker 1>from the beginning of its invention until today. It was

0:50:52.120 --> 0:50:55.759
<v Speaker 1>just mainly cosmetic changes that were made to it over

0:50:55.840 --> 0:50:58.560
<v Speaker 1>time to keep up with the times, just like fashion.

0:50:58.760 --> 0:51:01.160
<v Speaker 1>If you do that with a phone technology, then yeah,

0:51:01.200 --> 0:51:04.120
<v Speaker 1>you're slub You're you're not doing your job. But ideally,

0:51:04.719 --> 0:51:07.200
<v Speaker 1>if you release a new version of a phone every

0:51:07.239 --> 0:51:11.279
<v Speaker 1>few years and it is just way better than the

0:51:11.280 --> 0:51:14.840
<v Speaker 1>phone before, that's okay. Yes, there's still the manufacturing problem

0:51:14.920 --> 0:51:17.799
<v Speaker 1>in the waste associated with it that can be dealt with,

0:51:18.200 --> 0:51:21.879
<v Speaker 1>but at least technology is being pushed forward. At least

0:51:21.880 --> 0:51:25.040
<v Speaker 1>it's not just a total scam, you know what I mean. Yeah,

0:51:25.120 --> 0:51:27.600
<v Speaker 1>there's also the idea of value engineering, like kind of

0:51:27.640 --> 0:51:31.480
<v Speaker 1>walking that line as a manufacturer, uh, to not make junk,

0:51:31.560 --> 0:51:34.160
<v Speaker 1>but also to make something affordable for a consumer. And

0:51:34.920 --> 0:51:38.160
<v Speaker 1>if we built a card to the last seventy five years,

0:51:38.760 --> 0:51:40.440
<v Speaker 1>no one would be able to afford it because it

0:51:40.440 --> 0:51:44.960
<v Speaker 1>would all be military grade, right materials or the same

0:51:44.960 --> 0:51:48.280
<v Speaker 1>thing with a phone, Like if this technological progress is happening,

0:51:48.360 --> 0:51:52.239
<v Speaker 1>so that, um, a phone does actually become obsolete, whether

0:51:52.280 --> 0:51:55.920
<v Speaker 1>planned or otherwise, in a couple of years, Um, it

0:51:56.040 --> 0:51:58.800
<v Speaker 1>makes more sense to build phones with cheaper parts that

0:51:58.840 --> 0:52:00.960
<v Speaker 1>aren't gonna last forever, be because then you have to

0:52:01.080 --> 0:52:03.839
<v Speaker 1>replace a five dollar phone every few years rather than

0:52:03.880 --> 0:52:06.960
<v Speaker 1>a five thousand dollar phone every few years. To right,

0:52:07.040 --> 0:52:09.480
<v Speaker 1>and the and the you know, the final point kind

0:52:09.520 --> 0:52:11.400
<v Speaker 1>of is that the consumer does have a little bit

0:52:11.440 --> 0:52:16.720
<v Speaker 1>of responsibility. It's a little bit all of our faults because, uh,

0:52:17.080 --> 0:52:19.839
<v Speaker 1>you might want the new phone in that color one year,

0:52:19.880 --> 0:52:22.759
<v Speaker 1>other one works great. There was a study by the

0:52:22.840 --> 0:52:27.120
<v Speaker 1>same Uko Institute that said a third of all replacement

0:52:27.160 --> 0:52:32.280
<v Speaker 1>purchases for things like fridges and washing machines were motivated by, um,

0:52:32.320 --> 0:52:35.399
<v Speaker 1>just having a newer, better unit even though their old

0:52:35.440 --> 0:52:38.120
<v Speaker 1>one is still fine. Right, So, like, you know, that's

0:52:38.200 --> 0:52:41.920
<v Speaker 1>kind of on the consumer hit him with that last chuck. Uh,

0:52:42.000 --> 0:52:46.000
<v Speaker 1>two thousand twelve, more than sixty of t vs that

0:52:46.080 --> 0:52:50.239
<v Speaker 1>were replaced, We're still functioning. Mike drop TVs. That's that's

0:52:50.280 --> 0:52:52.520
<v Speaker 1>certainly a big one, you know, But I mean the

0:52:52.600 --> 0:52:57.200
<v Speaker 1>question is, did this like ravenous consumer society developed as

0:52:57.200 --> 0:53:01.840
<v Speaker 1>a result of planned obsolescence or did plan obsolescence developed

0:53:02.320 --> 0:53:06.000
<v Speaker 1>to keep up with this ravenous consumer society. That's the

0:53:06.080 --> 0:53:08.799
<v Speaker 1>question we'll leave you with. That is a big question. Yeah,

0:53:08.840 --> 0:53:11.200
<v Speaker 1>I'd love to answer that, we don't have the answer. Well,

0:53:11.239 --> 0:53:14.680
<v Speaker 1>while we try to figure it out, how about instead,

0:53:15.520 --> 0:53:21.560
<v Speaker 1>let's listen to some listener mail from Chuck. Yeah, this

0:53:21.640 --> 0:53:24.600
<v Speaker 1>is a very very sweet email from a gentleman named

0:53:24.640 --> 0:53:27.400
<v Speaker 1>Tom about his daughter. Hey, guys, thanks for being a

0:53:27.400 --> 0:53:30.880
<v Speaker 1>positive influence on my daughter, Grace. She recently graduated from

0:53:30.960 --> 0:53:34.040
<v Speaker 1>high school will be attending the University of Minnesota Twin

0:53:34.080 --> 0:53:40.720
<v Speaker 1>Cities College of Biological Sciences, majoring in cellular and uh organismal.

0:53:41.120 --> 0:53:43.799
<v Speaker 1>I don't even know that word. Tom just made up

0:53:43.800 --> 0:53:48.359
<v Speaker 1>a new word. Physiology. Is that word I guess I've

0:53:48.400 --> 0:53:53.600
<v Speaker 1>never seen because of your shows? Oh here, he says,

0:53:53.640 --> 0:53:56.600
<v Speaker 1>she's even making up new words. There you go. Because

0:53:56.640 --> 0:53:58.600
<v Speaker 1>of your show's unique inside to learning, your you fan

0:53:58.719 --> 0:54:02.040
<v Speaker 1>the flames of desire for knowledge. You routinely reinforce awesome

0:54:02.040 --> 0:54:05.800
<v Speaker 1>and cool knowledge and education can be I started listening

0:54:05.840 --> 0:54:07.920
<v Speaker 1>later than she did to try and listen to an

0:54:07.920 --> 0:54:09.839
<v Speaker 1>episode each way, and then tried to listen to an

0:54:09.840 --> 0:54:13.000
<v Speaker 1>episode each way from work every day. I've heard you

0:54:13.080 --> 0:54:15.920
<v Speaker 1>read listener mail from other parents that complement how you

0:54:15.920 --> 0:54:17.800
<v Speaker 1>always give us something to talk about with our kids.

0:54:18.120 --> 0:54:20.719
<v Speaker 1>That is also true in our home. Recently, on our

0:54:20.760 --> 0:54:23.320
<v Speaker 1>vacation to go skiing in Colorado, we stopped at a

0:54:23.360 --> 0:54:28.200
<v Speaker 1>Pony Express station in Nebraska. Your influences beyond academics too.

0:54:28.280 --> 0:54:31.920
<v Speaker 1>She's involved in her community and articulates educated opinions for

0:54:32.000 --> 0:54:34.560
<v Speaker 1>her passions. She will turn eighteen this fall, and it's

0:54:34.600 --> 0:54:37.200
<v Speaker 1>looking forward to voting. Many of the examples you've given

0:54:37.200 --> 0:54:40.560
<v Speaker 1>your podcasts have empowered her to take positions on social issues.

0:54:41.280 --> 0:54:43.480
<v Speaker 1>I know you know, I hope you know the importance

0:54:43.480 --> 0:54:45.920
<v Speaker 1>and influence of your show. Guys. We look forward to

0:54:45.960 --> 0:54:49.960
<v Speaker 1>your show in Chicago. Yeah, so Tom and the family

0:54:50.080 --> 0:54:54.280
<v Speaker 1>are coming to UH from Rockford, Illinois to Chicago. Thanks Tommy.

0:54:54.320 --> 0:54:57.719
<v Speaker 1>What was Tom's daughter's name again, Grace, Grace, Grace, Thank

0:54:57.760 --> 0:55:01.040
<v Speaker 1>you very much for making us look so good. Yeah, um,

0:55:01.080 --> 0:55:06.239
<v Speaker 1>and good luck in school. Congrats and yeah, we'll see

0:55:06.280 --> 0:55:10.239
<v Speaker 1>you guys in Chicago. Um oh, I guess that's it.

0:55:10.320 --> 0:55:12.839
<v Speaker 1>If you want to get in touch with us, like

0:55:12.920 --> 0:55:15.799
<v Speaker 1>Grace and Tom did, you can what chuck go onto

0:55:15.800 --> 0:55:17.400
<v Speaker 1>Stuff you Should Know dot com and check out our

0:55:17.440 --> 0:55:21.120
<v Speaker 1>social links and then you could also just send us

0:55:21.120 --> 0:55:23.759
<v Speaker 1>an email and if you want to do that, send

0:55:23.800 --> 0:55:30.520
<v Speaker 1>it to stuff podcast at i heeart radio dot com.

0:55:30.600 --> 0:55:32.920
<v Speaker 1>Stuff you Should Know is a production of iHeart Radio.

0:55:33.400 --> 0:55:36.560
<v Speaker 1>For more podcasts my heart Radio, visit the iHeart Radio app,

0:55:36.760 --> 0:55:39.680
<v Speaker 1>Apple Podcasts, or wherever you listen to your favorite shows.