1 00:00:01,240 --> 00:00:01,600 Speaker 1: Earners. 2 00:00:01,639 --> 00:00:02,000 Speaker 2: What's up. 3 00:00:02,080 --> 00:00:04,560 Speaker 1: You ever walk into a small business and everything just 4 00:00:04,720 --> 00:00:07,880 Speaker 1: works like The checkout is fast, the receipts are digital, 5 00:00:08,400 --> 00:00:11,399 Speaker 1: tipping is a breeze, and you're out the door before 6 00:00:11,400 --> 00:00:15,560 Speaker 1: the line even builds. Odds are they're using Square. We 7 00:00:15,720 --> 00:00:18,280 Speaker 1: love supporting businesses that run on Square because it just 8 00:00:18,280 --> 00:00:21,520 Speaker 1: feels seamless. Whether it's a local coffee shop, a vendor 9 00:00:21,560 --> 00:00:23,840 Speaker 1: at a pop up market, or even one of our 10 00:00:23,880 --> 00:00:27,560 Speaker 1: merch partners, Square makes it easy for them to take payments, 11 00:00:27,760 --> 00:00:31,480 Speaker 1: manage inventory, and run their business with confidence, all from 12 00:00:31,600 --> 00:00:35,000 Speaker 1: one simple system. If you're a business owner or even 13 00:00:35,080 --> 00:00:38,600 Speaker 1: just thinking about launching something soon, Square is hands down 14 00:00:38,640 --> 00:00:41,680 Speaker 1: one of the best tools out there to help you start, run, 15 00:00:41,920 --> 00:00:45,240 Speaker 1: and grow. It's not just about payments, it's about giving 16 00:00:45,240 --> 00:00:47,920 Speaker 1: you time back so you can focus on what matters 17 00:00:47,960 --> 00:00:51,199 Speaker 1: most Ready. To see how Square can transform your business, 18 00:00:51,479 --> 00:00:56,120 Speaker 1: visit Square dot com backslash go backslash eyl to learn 19 00:00:56,160 --> 00:01:01,360 Speaker 1: more that Square dot com backslash, go backslash eyl. Don't wait, 20 00:01:01,640 --> 00:01:04,480 Speaker 1: don't hesitate. Let's Square handle the back end so you 21 00:01:04,480 --> 00:01:10,839 Speaker 1: can keep pushing your vision forward. This episode is brought 22 00:01:10,840 --> 00:01:12,760 Speaker 1: to you by P and C Bank, a lot of 23 00:01:12,760 --> 00:01:16,360 Speaker 1: people think podcasts about work are boring, and sure they 24 00:01:16,440 --> 00:01:20,319 Speaker 1: definitely can be, but understanding of professional's routine shows us 25 00:01:20,319 --> 00:01:24,840 Speaker 1: how they achieve their success little by little, day after day. 26 00:01:24,959 --> 00:01:27,440 Speaker 1: It's like banking with P and C Bank. It might 27 00:01:27,560 --> 00:01:30,440 Speaker 1: seem boring to save, plan and make calculated decisions with 28 00:01:30,480 --> 00:01:33,520 Speaker 1: your bank, but keeping your money boring is what helps 29 00:01:33,520 --> 00:01:36,640 Speaker 1: you live or more happily fulfilled life. P and C 30 00:01:36,760 --> 00:01:41,920 Speaker 1: Bank Brilliantly Boring since eighteen sixty five. Brilliantly Boring since 31 00:01:41,959 --> 00:01:44,520 Speaker 1: eighteen sixty five is a service mark of the PNC 32 00:01:44,720 --> 00:01:48,680 Speaker 1: Financial Service Group, Inc. P and C Bank National Association 33 00:01:48,880 --> 00:01:49,880 Speaker 1: Member FDIIC. 34 00:01:51,680 --> 00:01:53,360 Speaker 2: Talk about your credit card. I know you said that 35 00:01:53,400 --> 00:01:54,680 Speaker 2: you have it. If you could show it that it'd 36 00:01:54,720 --> 00:01:57,920 Speaker 2: be cool too. But yeah, why was that important for 37 00:01:57,960 --> 00:02:01,000 Speaker 2: you guys to diversify your portfolio? Ad that? And what 38 00:02:01,160 --> 00:02:04,559 Speaker 2: makes it different from other products in the financial services space? 39 00:02:05,320 --> 00:02:07,120 Speaker 3: Okay, so here it is. It happens to be in 40 00:02:07,120 --> 00:02:08,639 Speaker 3: my wallet. Can you guys see that. 41 00:02:10,280 --> 00:02:14,519 Speaker 1: Nice fourteen care fourteen carrot with the logo at the top. 42 00:02:15,400 --> 00:02:15,720 Speaker 2: Uh? 43 00:02:15,800 --> 00:02:18,760 Speaker 3: Yeah, I think it's actually ten ten carrot if I'm 44 00:02:18,760 --> 00:02:23,960 Speaker 3: not mistaken. Yeah, it has it has to be. It 45 00:02:24,000 --> 00:02:26,480 Speaker 3: can't be that soft because you don't want it to 46 00:02:26,960 --> 00:02:31,359 Speaker 3: bend while you're while you're swiping it. Let's see why 47 00:02:31,440 --> 00:02:34,120 Speaker 3: is it important? I think that if you look in 48 00:02:34,120 --> 00:02:39,160 Speaker 3: the US, UH, the vast majority of spend for our 49 00:02:39,160 --> 00:02:44,960 Speaker 3: customers is credit card spend. So credit cards are a 50 00:02:45,000 --> 00:02:50,720 Speaker 3: tool for lending money, but they're also a tool for 51 00:02:50,720 --> 00:02:54,360 Speaker 3: for transacting and spending and buying things and paying bills. 52 00:02:54,880 --> 00:02:59,960 Speaker 3: And in the US, where UH sort of like E wallet, 53 00:03:00,200 --> 00:03:05,119 Speaker 3: adoption has not been as high, credit cards are still primary. 54 00:03:05,360 --> 00:03:08,720 Speaker 3: So there's somewhere around eight hundred million cards in circulation 55 00:03:08,800 --> 00:03:12,000 Speaker 3: in the US, hundreds of millions of people have them. 56 00:03:12,360 --> 00:03:15,240 Speaker 3: On average, they hold two to three cards per person, 57 00:03:15,680 --> 00:03:19,880 Speaker 3: so it's more mass market than even investing. More people 58 00:03:19,919 --> 00:03:24,760 Speaker 3: hold credit cards than individual brokerage accounts in the US, 59 00:03:25,200 --> 00:03:29,200 Speaker 3: And so if we wanted to serve customers in the 60 00:03:29,200 --> 00:03:31,839 Speaker 3: totality of their financial needs and we want to grow 61 00:03:31,880 --> 00:03:34,120 Speaker 3: wallet share with them, we need to have a solution 62 00:03:34,240 --> 00:03:39,880 Speaker 3: for their spend. And people tend to stay on credit 63 00:03:39,880 --> 00:03:42,640 Speaker 3: cards as well. Once you get your first one, you're 64 00:03:42,680 --> 00:03:46,920 Speaker 3: typically not going back to using debit for your transactions 65 00:03:47,320 --> 00:03:51,000 Speaker 3: because of the rewards being so compelling and the economics 66 00:03:51,000 --> 00:03:55,320 Speaker 3: and credit interchange being so high, it tends to be 67 00:03:55,680 --> 00:03:57,920 Speaker 3: a one way door where once you become a credit 68 00:03:57,920 --> 00:04:04,000 Speaker 3: card user, you tend to stay one. And so we 69 00:04:04,080 --> 00:04:09,240 Speaker 3: wanted to take the Robinhood recipe of industry leading value 70 00:04:09,280 --> 00:04:12,120 Speaker 3: and customer experience and build a credit card around that. 71 00:04:12,520 --> 00:04:15,640 Speaker 3: And to us, what that looks like is on the 72 00:04:15,680 --> 00:04:19,840 Speaker 3: economics front, three percent cash back across the board, which 73 00:04:19,880 --> 00:04:24,120 Speaker 3: is higher than any other card gives. We also wanted 74 00:04:24,160 --> 00:04:29,720 Speaker 3: to build an awesome digital app around your credit card experience, 75 00:04:30,080 --> 00:04:33,200 Speaker 3: and I think the team's done a really amazing job there. 76 00:04:34,040 --> 00:04:40,760 Speaker 3: The app is beautiful, it's delightful, it's like really easy 77 00:04:40,800 --> 00:04:44,840 Speaker 3: to use. I think that if you guys have a 78 00:04:44,960 --> 00:04:47,599 Speaker 3: chance to try it, it's rolling out right now, you'll 79 00:04:47,640 --> 00:04:50,360 Speaker 3: see what I mean. It's the craftsmanship of this app. 80 00:04:51,279 --> 00:04:54,000 Speaker 3: I don't think any other credit card product comes close. 81 00:04:54,440 --> 00:04:57,920 Speaker 3: And then the third thing the physical design. So this 82 00:04:58,240 --> 00:05:04,280 Speaker 3: is a solid of gold. It is minimal, you know, 83 00:05:04,360 --> 00:05:08,159 Speaker 3: nothing nothing on the nothing on the front, not even 84 00:05:08,160 --> 00:05:11,800 Speaker 3: the network logo, just the Robinhood logo and a little 85 00:05:11,839 --> 00:05:15,880 Speaker 3: stamp here that shows that it's it's gold. It has 86 00:05:15,920 --> 00:05:19,800 Speaker 3: the atomic number. There's no number on the back, so 87 00:05:20,480 --> 00:05:24,479 Speaker 3: from a security perspective, that's really good. You can you 88 00:05:24,520 --> 00:05:27,480 Speaker 3: know if you happen to lose the card, although if 89 00:05:27,480 --> 00:05:31,839 Speaker 3: you lose this one, you've got you've got bigger problems 90 00:05:31,880 --> 00:05:35,080 Speaker 3: than just a plastic card. Of course, you don't have 91 00:05:35,160 --> 00:05:38,680 Speaker 3: to change your number because it hasn't been compromised. So 92 00:05:38,839 --> 00:05:41,679 Speaker 3: we really paid attention to all the details and asked ourselves, 93 00:05:41,720 --> 00:05:45,360 Speaker 3: how can we make the best credit card product, and 94 00:05:45,400 --> 00:05:48,520 Speaker 3: how can we deliver a mass market credit card that 95 00:05:48,680 --> 00:05:51,760 Speaker 3: has the perks that you would only see given to 96 00:05:52,600 --> 00:05:57,480 Speaker 3: a high net worth credit card customer. And I think 97 00:05:57,520 --> 00:06:00,840 Speaker 3: we've managed to do that, and the reception has been strong. 98 00:06:00,920 --> 00:06:03,440 Speaker 3: Over a million people have signed up, actually over a 99 00:06:03,480 --> 00:06:06,080 Speaker 3: million people signed up in the first month after we 100 00:06:06,200 --> 00:06:10,200 Speaker 3: made the announcement. And now we just have to deliver 101 00:06:10,279 --> 00:06:13,880 Speaker 3: it to all those people in a reasonable timeframe, while 102 00:06:13,920 --> 00:06:16,880 Speaker 3: making sure that as we enter this new category, we 103 00:06:17,000 --> 00:06:20,840 Speaker 3: do it with we do it carefully and manage all 104 00:06:20,880 --> 00:06:24,560 Speaker 3: of the all the borrowing and and all of the 105 00:06:24,600 --> 00:06:28,000 Speaker 3: new things that you tend to see when when you 106 00:06:28,120 --> 00:06:29,400 Speaker 3: enter a new product category. 107 00:06:30,720 --> 00:06:33,920 Speaker 4: With the rise and acceptance of AI, have you, guys 108 00:06:33,960 --> 00:06:38,080 Speaker 4: considered or are you working on any algorithmic robots for 109 00:06:38,600 --> 00:06:41,880 Speaker 4: trading on the platform. 110 00:06:42,480 --> 00:06:47,120 Speaker 3: I think that the really interesting use cases for AI 111 00:06:48,120 --> 00:06:52,599 Speaker 3: tend to be things where maybe you have a human 112 00:06:52,640 --> 00:06:56,760 Speaker 3: that's providing a valuable service to you that you're already 113 00:06:56,760 --> 00:07:02,600 Speaker 3: paying for, or sort of like things that remove toil 114 00:07:02,720 --> 00:07:06,240 Speaker 3: that you would do yourself, but that you really don't 115 00:07:06,279 --> 00:07:11,720 Speaker 3: want to be doing, like filing your taxes or something. So, 116 00:07:12,040 --> 00:07:14,440 Speaker 3: you know, in the first category, you see things like 117 00:07:14,960 --> 00:07:18,960 Speaker 3: self driving vehicles, and there's a pretty clear market for that. 118 00:07:19,160 --> 00:07:26,200 Speaker 3: You know, you see customers doing ride sharing. They request 119 00:07:26,200 --> 00:07:29,200 Speaker 3: a ride, there's a driver, they pay for it, very 120 00:07:29,280 --> 00:07:31,360 Speaker 3: valuable service. So I think it makes a lot of 121 00:07:31,400 --> 00:07:37,760 Speaker 3: sense to me that AI would disrupt that space. Now, 122 00:07:37,840 --> 00:07:42,680 Speaker 3: when you think about financial services, I think there's several 123 00:07:42,720 --> 00:07:48,440 Speaker 3: areas that humans are providing service to customers that have 124 00:07:48,560 --> 00:07:52,960 Speaker 3: the potential to be disrupted or fundamentally rethought in the 125 00:07:53,000 --> 00:07:56,880 Speaker 3: next ten years. I think financial advice is clearly one 126 00:07:56,920 --> 00:07:59,280 Speaker 3: of them. You know, customers are paying a lot of 127 00:07:59,280 --> 00:08:04,400 Speaker 3: money for finance advice. It's something that only the wealthiest 128 00:08:04,440 --> 00:08:08,400 Speaker 3: customers can afford right now, and really really good advisors 129 00:08:08,480 --> 00:08:10,440 Speaker 3: tend to want to serve you if you have millions 130 00:08:10,440 --> 00:08:14,320 Speaker 3: of dollars but if you're just getting started, or if 131 00:08:14,360 --> 00:08:18,440 Speaker 3: you have hundreds of thousands of dollars or tens of thousands, 132 00:08:19,040 --> 00:08:22,240 Speaker 3: it's pretty tough going like you're not getting great experience, 133 00:08:22,440 --> 00:08:25,280 Speaker 3: not getting great service. So I think that can be 134 00:08:25,400 --> 00:08:32,160 Speaker 3: fundamentally transformed by artificial intelligence, and that's an interesting problem 135 00:08:32,440 --> 00:08:37,520 Speaker 3: that Robinhood can help solve for customers. The other thing 136 00:08:37,600 --> 00:08:42,400 Speaker 3: is customer service. Providing customer service on a large scale. 137 00:08:43,960 --> 00:08:48,840 Speaker 3: I think we'll be transformed by artificial intelligence, and particularly 138 00:08:48,920 --> 00:08:52,720 Speaker 3: the transactional elements of you know, I have this problem, 139 00:08:52,880 --> 00:08:55,400 Speaker 3: Help me interpret it, help me understand it, help me 140 00:08:55,480 --> 00:08:58,280 Speaker 3: solve it. I think AI is going to be very 141 00:08:58,040 --> 00:09:03,160 Speaker 3: very important there. I'm less bullish on the applications of 142 00:09:03,200 --> 00:09:08,200 Speaker 3: AI to self directed trading and in the active trading space. 143 00:09:08,440 --> 00:09:12,400 Speaker 3: I think there are applications kind of on the boundaries 144 00:09:12,440 --> 00:09:16,560 Speaker 3: there that help remove toil and things like that. But 145 00:09:17,960 --> 00:09:22,160 Speaker 3: I think people fundamentally enjoy doing that themselves, and so 146 00:09:22,600 --> 00:09:25,079 Speaker 3: I don't think you're going to see it being replaced 147 00:09:25,679 --> 00:09:29,000 Speaker 3: by robots anytime soon. But I could be wrong. I've 148 00:09:29,040 --> 00:09:33,160 Speaker 3: been wrong about other things in terms of Robinhood's role 149 00:09:33,200 --> 00:09:36,400 Speaker 3: in this, I mean, we've been early in AI since 150 00:09:36,400 --> 00:09:39,600 Speaker 3: before it was called AI. It was called machine learning 151 00:09:39,600 --> 00:09:41,240 Speaker 3: for a long time. Now if you say the words 152 00:09:41,320 --> 00:09:46,560 Speaker 3: machine learning, people think that you're very old school. But yeah, 153 00:09:46,960 --> 00:09:50,679 Speaker 3: generative AI, LMS. There's new technologies that have come in 154 00:09:50,720 --> 00:09:54,840 Speaker 3: that we're going to continue to incorporate. But from the 155 00:09:54,920 --> 00:09:58,720 Speaker 3: very beginning, I think we were very quick to invest 156 00:09:58,760 --> 00:09:58,960 Speaker 3: in this. 157 00:09:59,160 --> 00:10:02,800 Speaker 5: And illegal alien from Guatemala charged with raping a child 158 00:10:02,840 --> 00:10:06,640 Speaker 5: in Massachusetts. An MS thirteen gang member from Al Salvador 159 00:10:06,880 --> 00:10:11,000 Speaker 5: accused of murdering a Texas man of Venezuelan charged with 160 00:10:11,080 --> 00:10:14,960 Speaker 5: filming and selling child pornography in Michigan. These are just 161 00:10:15,080 --> 00:10:18,840 Speaker 5: some of the heinous migrant criminals caught because of President 162 00:10:18,880 --> 00:10:22,400 Speaker 5: Donald J. Trump's leadership. I'm Christy Noman, the United States 163 00:10:22,480 --> 00:10:27,240 Speaker 5: Secretary of Homeland Security. Under President Trump, attempted illegal border 164 00:10:27,280 --> 00:10:30,840 Speaker 5: crossings are at the lowest levels ever recorded, and over 165 00:10:30,920 --> 00:10:34,120 Speaker 5: one hundred thousand illegal aliens have been arrested. If you 166 00:10:34,200 --> 00:10:38,040 Speaker 5: are here illegally, your next you will be fined nearly 167 00:10:38,120 --> 00:10:42,160 Speaker 5: one thousand dollars a day, imprisoned, and deported. You will 168 00:10:42,200 --> 00:10:45,840 Speaker 5: never return. But if you register using our CBP home 169 00:10:45,880 --> 00:10:48,760 Speaker 5: app and leave now, you could be allowed to return 170 00:10:48,840 --> 00:10:54,400 Speaker 5: legally do what's right. Leave now. Under President Trump, America's laws, 171 00:10:54,520 --> 00:10:56,960 Speaker 5: border and families will be protected. 172 00:10:57,080 --> 00:10:59,199 Speaker 2: Sponsored by the United States Department of Homeland Security,