1 00:00:00,200 --> 00:00:02,559 Speaker 1: Ron Anian, the guy at the Isuzu ended up saying 2 00:00:02,560 --> 00:00:03,960 Speaker 1: to me, Hey, you know, I guess I gotta go 3 00:00:03,960 --> 00:00:05,960 Speaker 1: find a mechanic that can work on it. And I said, well, 4 00:00:06,000 --> 00:00:07,720 Speaker 1: I can work on it. I just can't get works. 5 00:00:07,840 --> 00:00:10,039 Speaker 2: You can't always. 6 00:00:09,760 --> 00:00:22,000 Speaker 1: Get what you want. The car Doctor and the last 7 00:00:22,000 --> 00:00:24,919 Speaker 1: mechanic he took it to two years ago. Somehow final 8 00:00:24,920 --> 00:00:26,720 Speaker 1: did through inspection, and I kind of think I know 9 00:00:26,760 --> 00:00:28,760 Speaker 1: what he did. He probably cleared the coachman. He was 10 00:00:28,800 --> 00:00:30,960 Speaker 1: able to take it to the state inspection in New Jersey. Yeah, 11 00:00:30,960 --> 00:00:33,320 Speaker 1: it's a workaround. You can sheat the system and it happens. 12 00:00:33,360 --> 00:00:33,840 Speaker 1: It works. 13 00:00:34,040 --> 00:00:37,720 Speaker 3: Welcome to the radio home of ron Anian, the Car Doctor. 14 00:00:37,960 --> 00:00:41,080 Speaker 3: Since nineteen ninety one, this is where car owners the 15 00:00:41,120 --> 00:00:45,400 Speaker 3: world overturned to for their definitive opinion on automotive repair. 16 00:00:45,880 --> 00:00:48,800 Speaker 3: If your mechanics giving you a busy signal, pick up. 17 00:00:48,720 --> 00:00:50,000 Speaker 1: The phone and call in. 18 00:00:50,440 --> 00:00:51,919 Speaker 3: The garage doors. 19 00:00:51,720 --> 00:00:53,640 Speaker 1: Are opening, but I am here to take your call 20 00:00:54,040 --> 00:00:56,320 Speaker 1: at eight five, five five six oh ninety nine hundred 21 00:00:56,360 --> 00:01:04,440 Speaker 1: and now he hey, oh hey, ronnin Ny and the 22 00:01:04,480 --> 00:01:06,480 Speaker 1: car Doctor here just wound up and ready to go 23 00:01:06,560 --> 00:01:08,800 Speaker 1: this hour. You know, our first guest, and we're going 24 00:01:08,840 --> 00:01:10,160 Speaker 1: to hit it right at the top of the hour 25 00:01:10,240 --> 00:01:12,800 Speaker 1: here because we've got a lot to cover this hour. 26 00:01:12,880 --> 00:01:15,280 Speaker 1: We've got a bunch of information for you today about 27 00:01:15,360 --> 00:01:18,800 Speaker 1: cars and diagnostics, and were trying to drive home the 28 00:01:18,840 --> 00:01:22,000 Speaker 1: point about diagnosing cars and what it takes and some 29 00:01:22,080 --> 00:01:24,160 Speaker 1: of the different avenues and some of the different techniques 30 00:01:24,160 --> 00:01:26,240 Speaker 1: and some of the different things that are available both 31 00:01:26,240 --> 00:01:30,200 Speaker 1: the consumers and professional repair shops out there. And our 32 00:01:30,360 --> 00:01:33,200 Speaker 1: first guest right here at the top is I have 33 00:01:33,240 --> 00:01:34,720 Speaker 1: to tell you how this story came about. I went 34 00:01:34,720 --> 00:01:36,880 Speaker 1: to a seminar three weeks ago. Yep, still go to seminar. 35 00:01:36,920 --> 00:01:38,560 Speaker 1: I still think it's part of the process. You've got 36 00:01:38,600 --> 00:01:42,240 Speaker 1: to do it every month. It's just you know, ongoing training, 37 00:01:42,319 --> 00:01:46,119 Speaker 1: like like the ASEE certification says, and you know you've 38 00:01:46,160 --> 00:01:48,000 Speaker 1: got to go and get your training every month. And 39 00:01:48,080 --> 00:01:50,080 Speaker 1: there's always something new to learn. No matter how much 40 00:01:50,120 --> 00:01:52,840 Speaker 1: you think you know, you don't know everything. And the 41 00:01:52,880 --> 00:01:56,560 Speaker 1: subject of this month's seminar that I took locally was 42 00:01:56,600 --> 00:01:58,560 Speaker 1: about computer flashing and a lot of it I'd seen 43 00:01:58,600 --> 00:02:00,880 Speaker 1: and I always learned something new here there, and there 44 00:02:00,920 --> 00:02:03,320 Speaker 1: was some new equipment I needed to purchase to keep 45 00:02:03,360 --> 00:02:05,880 Speaker 1: the shop up to date, and I reached out to 46 00:02:05,960 --> 00:02:09,480 Speaker 1: the company that provides that equipment, the Mongoose cables and 47 00:02:09,600 --> 00:02:12,920 Speaker 1: J twenty five thirty four flashing equipment, Drew Technologies out 48 00:02:12,960 --> 00:02:17,560 Speaker 1: in ann Arbor, Michigan. And a funny story when I 49 00:02:17,720 --> 00:02:19,560 Speaker 1: called the one night it was the end of the 50 00:02:19,600 --> 00:02:21,760 Speaker 1: day and I found some five minutes carve out of 51 00:02:21,800 --> 00:02:24,120 Speaker 1: my day. And I talked to this next gentleman by 52 00:02:24,160 --> 00:02:27,920 Speaker 1: the name of Hugh Atkins from Drew Technologies, and I said, 53 00:02:27,919 --> 00:02:31,000 Speaker 1: you know this guy just he Drew, I said. I said, Hugh, 54 00:02:31,040 --> 00:02:32,679 Speaker 1: I'm sorry. I said, Hugh, you just you've got a 55 00:02:32,720 --> 00:02:34,799 Speaker 1: lot of information in your head. In the back of 56 00:02:34,840 --> 00:02:36,640 Speaker 1: my mind, I'm thinking, you know what, Let's put this 57 00:02:36,680 --> 00:02:39,200 Speaker 1: guy on radio because I bet he can just really 58 00:02:39,280 --> 00:02:41,839 Speaker 1: tell a good tale of what it takes to fix cars. 59 00:02:41,840 --> 00:02:43,000 Speaker 1: And I said, do you ever listen to radio? And 60 00:02:43,080 --> 00:02:44,200 Speaker 1: he said yeah, And I said you ever hear the 61 00:02:44,240 --> 00:02:46,000 Speaker 1: car doctor? He goes sure, And I said, well guess what, 62 00:02:46,639 --> 00:02:49,079 Speaker 1: and here we are, so let me get this guy 63 00:02:49,120 --> 00:02:51,320 Speaker 1: in the door, real quipment. Let's get this interview roll 64 00:02:51,360 --> 00:02:53,600 Speaker 1: and Hugh Atkins Drew Technologies, welcome on Boartzer. 65 00:02:54,320 --> 00:02:55,760 Speaker 4: Hey, thanks for having me on the show. 66 00:02:57,000 --> 00:02:59,440 Speaker 1: Let's talk a little bit like it was our phone 67 00:02:59,480 --> 00:03:03,680 Speaker 1: conversation Tuesday. This week passed about J twenty five thirty four. 68 00:03:04,160 --> 00:03:07,239 Speaker 1: You know, Drew Technologies is known for a lot of things, 69 00:03:07,280 --> 00:03:09,280 Speaker 1: and we can cover what you guys were all about. 70 00:03:09,320 --> 00:03:12,359 Speaker 1: Maybe we should start it there, Hugh, What is Drew Technologies? 71 00:03:12,360 --> 00:03:13,959 Speaker 1: Tell us a little bit about that, and what do 72 00:03:14,040 --> 00:03:15,600 Speaker 1: you guys known what do you bring to the industry, 73 00:03:15,600 --> 00:03:17,800 Speaker 1: which is an awful lot. It's hard to condense in 74 00:03:17,960 --> 00:03:18,640 Speaker 1: just one interview. 75 00:03:18,680 --> 00:03:20,960 Speaker 2: I'm sure sure. Yeah. 76 00:03:21,560 --> 00:03:25,560 Speaker 4: Drew Tech started as a vehicle communication cultency consultancy back 77 00:03:25,600 --> 00:03:27,440 Speaker 4: in the day. And this was back in the say, 78 00:03:27,800 --> 00:03:30,680 Speaker 4: nineteen ninety six and just prior time frame when OBD 79 00:03:30,880 --> 00:03:33,240 Speaker 4: was coming on board. So there was a lot of 80 00:03:34,240 --> 00:03:36,520 Speaker 4: that there were you know, modules already in the car. 81 00:03:36,720 --> 00:03:39,440 Speaker 4: That the direction was obviously that that there were going 82 00:03:39,480 --> 00:03:41,160 Speaker 4: to be more and more modules in the car and 83 00:03:41,200 --> 00:03:43,480 Speaker 4: how to get them to talk and then talk in 84 00:03:43,520 --> 00:03:47,440 Speaker 4: the right way so that OBED, you know, with satisfied 85 00:03:47,480 --> 00:03:51,960 Speaker 4: the OBED requirements was a big topic and J twenty 86 00:03:51,960 --> 00:03:55,000 Speaker 4: five thirty four came up. It was actually a derivative 87 00:03:55,080 --> 00:03:58,680 Speaker 4: of what's called RP twelve ten, which is for the 88 00:03:58,720 --> 00:04:02,839 Speaker 4: heavy truck industry, and it's it's what it really is 89 00:04:02,840 --> 00:04:05,320 Speaker 4: is a way for a computer to talk to the 90 00:04:05,360 --> 00:04:08,280 Speaker 4: device a device, and then device act only acts like 91 00:04:08,280 --> 00:04:11,520 Speaker 4: a translator. So the application that's on the computer which 92 00:04:11,480 --> 00:04:15,120 Speaker 4: says diagnostics or reprogramming, talks in the same way to 93 00:04:15,160 --> 00:04:17,120 Speaker 4: the device. That way, you can have one device and 94 00:04:17,200 --> 00:04:20,400 Speaker 4: work with all the OEM applications and then that device 95 00:04:20,520 --> 00:04:24,479 Speaker 4: knows how to translate what the application said to the car. 96 00:04:25,400 --> 00:04:29,560 Speaker 1: So it basically, you guys are providing the means for 97 00:04:29,920 --> 00:04:35,239 Speaker 1: the auto repair industry at OEM dealer and independent repair 98 00:04:35,279 --> 00:04:37,880 Speaker 1: shop level so that we can talk to car computers 99 00:04:37,880 --> 00:04:42,760 Speaker 1: and either do diagnostics or reflashing installing new software. Correct. 100 00:04:43,839 --> 00:04:46,200 Speaker 4: That's right, and that's really all the device is. It's 101 00:04:46,200 --> 00:04:47,520 Speaker 4: a translator. 102 00:04:46,920 --> 00:04:47,560 Speaker 1: Device, right. 103 00:04:48,160 --> 00:04:51,040 Speaker 4: The EPA back in the day wanted a shop to 104 00:04:51,080 --> 00:04:55,040 Speaker 4: be able to reprogram cars. They didn't think it was 105 00:04:55,120 --> 00:04:57,760 Speaker 4: fair that only the OE could do that, so it 106 00:04:57,760 --> 00:05:01,400 Speaker 4: should be an independent repair function. It had to be cheap, 107 00:05:01,520 --> 00:05:05,479 Speaker 4: so they couldn't independent replace. Independent repair shop many times 108 00:05:05,560 --> 00:05:10,880 Speaker 4: can't afford, you know, a custom device from every OEM. 109 00:05:10,920 --> 00:05:13,240 Speaker 4: So if they had one device and all the applications 110 00:05:13,240 --> 00:05:16,960 Speaker 4: could speak to that device and it could translate thereon. Wow, 111 00:05:17,240 --> 00:05:19,240 Speaker 4: that have could be done. That's something that's accessible by 112 00:05:19,279 --> 00:05:20,359 Speaker 4: the independent. 113 00:05:19,920 --> 00:05:22,400 Speaker 1: Repair And that's really the heart of J. Twenty five 114 00:05:22,520 --> 00:05:22,920 Speaker 1: thirty four. 115 00:05:23,000 --> 00:05:23,120 Speaker 5: Right. 116 00:05:23,160 --> 00:05:27,640 Speaker 1: You're you're helping provide and give capability for an independent 117 00:05:27,680 --> 00:05:29,880 Speaker 1: shop if they have a J. Twenty five thirty four 118 00:05:30,000 --> 00:05:33,599 Speaker 1: tool that meets proper protocol, they can they can do 119 00:05:33,640 --> 00:05:36,160 Speaker 1: what the dealer of the choice does at that. 120 00:05:36,160 --> 00:05:39,440 Speaker 4: Point, correct, exactly right. And drew Tech was around in 121 00:05:39,440 --> 00:05:41,120 Speaker 4: those days. It was a part of the J. Twenty 122 00:05:41,120 --> 00:05:43,880 Speaker 4: five to thirty four committee at Society of Automotive Engineers 123 00:05:43,880 --> 00:05:47,480 Speaker 4: and still is by the way, right right, And so 124 00:05:47,880 --> 00:05:49,480 Speaker 4: we were there we could you know, re knew the 125 00:05:49,560 --> 00:05:52,400 Speaker 4: rules right. And it was also I don't know if 126 00:05:52,440 --> 00:05:54,839 Speaker 4: you ever heard of kar dak, but the back the 127 00:05:54,839 --> 00:05:57,920 Speaker 4: back end of that is data acquisition. So we could 128 00:05:57,920 --> 00:06:01,239 Speaker 4: also make a box where engineers at the OEM could 129 00:06:01,240 --> 00:06:03,320 Speaker 4: actually make their own little program and take a ton 130 00:06:03,360 --> 00:06:05,880 Speaker 4: of data in the car, which you know, back in 131 00:06:05,920 --> 00:06:08,240 Speaker 4: the day you have had have many computers to do that. 132 00:06:08,640 --> 00:06:11,440 Speaker 4: To have one thing that did that that was nice too. 133 00:06:12,400 --> 00:06:17,839 Speaker 4: So and so we we know the rules, we know 134 00:06:17,960 --> 00:06:21,000 Speaker 4: the protocols, and we know a lot about the OEMs 135 00:06:21,040 --> 00:06:23,520 Speaker 4: because we worked with them. We worked as a consultancy 136 00:06:23,600 --> 00:06:26,120 Speaker 4: and still do. We make dealer tools for some of 137 00:06:26,160 --> 00:06:29,080 Speaker 4: them and write specs for some others, et cetera, et cetera. 138 00:06:29,360 --> 00:06:32,720 Speaker 1: Now, now J twenty five thirty four that is a 139 00:06:33,360 --> 00:06:37,240 Speaker 1: correct me if I'm wrong, a standard written by the 140 00:06:37,400 --> 00:06:40,880 Speaker 1: Society of Automotive Engineers SAE that says we need a 141 00:06:41,000 --> 00:06:45,680 Speaker 1: device that will do this whatever that protocol is and 142 00:06:45,760 --> 00:06:47,640 Speaker 1: has to be available to the independence. Is the J 143 00:06:47,800 --> 00:06:49,960 Speaker 1: twenty five to thirty four tool the same as the 144 00:06:50,000 --> 00:06:52,760 Speaker 1: car deck or are they two separate test devices? 145 00:06:53,360 --> 00:06:56,000 Speaker 4: The car deck is is a version. It's a universal 146 00:06:56,120 --> 00:06:58,120 Speaker 4: J twenty five thirty four device, right, that's what they want. 147 00:06:58,200 --> 00:07:00,279 Speaker 4: Five thirty four is nothing more than the link which 148 00:07:00,400 --> 00:07:03,480 Speaker 4: that the computer talks to the device in okay, gotcha, right, 149 00:07:03,560 --> 00:07:05,880 Speaker 4: and then the device acts like a translator and it 150 00:07:05,920 --> 00:07:09,760 Speaker 4: translates whatever the computer told it. And you know translator 151 00:07:10,160 --> 00:07:12,760 Speaker 4: is it's important to know the J twenty five thirty 152 00:07:12,760 --> 00:07:15,240 Speaker 4: four language. And that's the same no matter what that's 153 00:07:15,360 --> 00:07:18,600 Speaker 4: that's a specification. You know it either is or is 154 00:07:18,680 --> 00:07:20,880 Speaker 4: not that. But then your device has to know how 155 00:07:20,880 --> 00:07:22,960 Speaker 4: to talk to a car and since they all do 156 00:07:23,040 --> 00:07:26,000 Speaker 4: that a little bit differently. It's if I, if the 157 00:07:26,040 --> 00:07:28,520 Speaker 4: computer asks you to go get a glass of water, right, 158 00:07:30,280 --> 00:07:32,600 Speaker 4: you might go to the to the tap, or you 159 00:07:32,680 --> 00:07:34,840 Speaker 4: might go to the faucet, pour a glass of water 160 00:07:34,920 --> 00:07:37,920 Speaker 4: and bring it back be real happy. On the other hand, 161 00:07:38,360 --> 00:07:40,880 Speaker 4: you could also obey the command by going to the 162 00:07:40,960 --> 00:07:43,400 Speaker 4: lake scooping up some water and bringing a glass of 163 00:07:43,480 --> 00:07:46,040 Speaker 4: lake water. And then you really wouldn't want it right. Right, 164 00:07:46,320 --> 00:07:50,640 Speaker 4: So so that you know, different devices will have different behaviors. 165 00:07:50,680 --> 00:07:53,880 Speaker 4: And because we've been around a long time, we've learned 166 00:07:53,880 --> 00:07:56,080 Speaker 4: from the stakes we've made. We've learned from the stakes 167 00:07:56,120 --> 00:07:59,240 Speaker 4: the Oea's made or the oes have made, and we 168 00:07:59,440 --> 00:08:03,480 Speaker 4: work with the Society of Automotive Engineers, we can really 169 00:08:03,520 --> 00:08:05,480 Speaker 4: bring a very good, solid divide. 170 00:08:05,640 --> 00:08:09,760 Speaker 1: So the J twenty five thirty four protocol standardizes everything. 171 00:08:09,840 --> 00:08:12,880 Speaker 1: It makes sure that that glass of water always comes 172 00:08:12,880 --> 00:08:17,320 Speaker 1: from the tap and it's recognizable as tap water. To 173 00:08:17,320 --> 00:08:20,679 Speaker 1: create a standard, we've created a we've leveled the playing field, 174 00:08:20,680 --> 00:08:22,600 Speaker 1: so to speak, kind of it. 175 00:08:23,400 --> 00:08:26,000 Speaker 4: What it does it levels the playing field in the 176 00:08:26,040 --> 00:08:28,520 Speaker 4: way which the computer will talk to the device right 177 00:08:28,640 --> 00:08:31,760 Speaker 4: the device misunderstands that and goes to the lake instead. 178 00:08:32,520 --> 00:08:35,320 Speaker 4: Then you're getting kind of a different product, right, and 179 00:08:35,360 --> 00:08:36,280 Speaker 4: you've got problems. 180 00:08:36,440 --> 00:08:39,080 Speaker 1: So let me paint the scenario. So suppose a repair 181 00:08:39,160 --> 00:08:43,240 Speaker 1: shop does a lot of Ford vehicles, and their choice 182 00:08:43,400 --> 00:08:46,440 Speaker 1: is they want to purchase either the Ford factory tool, 183 00:08:46,480 --> 00:08:49,880 Speaker 1: the dealer level tool, the Ford VCM two, or they 184 00:08:49,920 --> 00:08:52,839 Speaker 1: want to do it via j twenty five thirty four. 185 00:08:53,320 --> 00:08:56,079 Speaker 1: Can they substitute one for the other? Is that how 186 00:08:56,080 --> 00:08:57,000 Speaker 1: this works? 187 00:08:57,400 --> 00:09:00,400 Speaker 4: Sometimes yes and sometimes no. The only thing that's federally 188 00:09:00,440 --> 00:09:03,320 Speaker 4: required right now, and all OEMs do do this. They 189 00:09:03,360 --> 00:09:08,120 Speaker 4: have engine and transmission reprogramming available. Okay, now, in twenty eighteen, 190 00:09:08,200 --> 00:09:10,839 Speaker 4: because of some right to repair movements and also laws 191 00:09:10,880 --> 00:09:14,319 Speaker 4: that have already passed, all the OEMs will have will 192 00:09:14,320 --> 00:09:18,520 Speaker 4: be required to you to deliver their diagnostics bi directional 193 00:09:18,520 --> 00:09:23,800 Speaker 4: controls or actuators, and the same diagnostics that the dealers use, 194 00:09:23,880 --> 00:09:26,679 Speaker 4: as well as other information too, like PSPs and so forth. 195 00:09:26,880 --> 00:09:30,080 Speaker 4: Right now, you're finding some OEMs do it, and some 196 00:09:30,200 --> 00:09:33,800 Speaker 4: OEMs are still waiting till the end. Right It depends 197 00:09:33,840 --> 00:09:35,400 Speaker 4: on the personality of that open And. 198 00:09:35,360 --> 00:09:38,440 Speaker 1: It's interesting to note that I think one of the 199 00:09:38,440 --> 00:09:41,080 Speaker 1: manufacturers that provides a very good and fair amount of 200 00:09:41,080 --> 00:09:45,000 Speaker 1: information easily is Toyota right? I mean they seem to 201 00:09:45,040 --> 00:09:47,240 Speaker 1: do and you know what their car sales are through 202 00:09:47,240 --> 00:09:50,160 Speaker 1: the roof. So isn't that interesting that if independent repair 203 00:09:50,200 --> 00:09:52,640 Speaker 1: shops have an easier time to work on it, they 204 00:09:52,679 --> 00:09:54,360 Speaker 1: sell more cars. What a concept? 205 00:09:55,000 --> 00:09:57,560 Speaker 4: Well, I think one of the things they found and 206 00:09:57,720 --> 00:10:00,679 Speaker 4: they that they entered into this pretty ear believe it 207 00:10:00,760 --> 00:10:03,440 Speaker 4: or not, as did BMW, and I think what, well, 208 00:10:03,920 --> 00:10:06,640 Speaker 4: you know what the theory is is, Hey, if a 209 00:10:06,679 --> 00:10:08,880 Speaker 4: ten year old car looks good people and people are 210 00:10:08,920 --> 00:10:11,160 Speaker 4: looking for a new car, people aren't going to substitute 211 00:10:11,200 --> 00:10:13,199 Speaker 4: an old car with a new car. They're going to 212 00:10:13,240 --> 00:10:14,960 Speaker 4: look around and say, you know what, I want my 213 00:10:15,080 --> 00:10:17,480 Speaker 4: car to last like that one did, right, and they're 214 00:10:17,480 --> 00:10:19,280 Speaker 4: going to go to that OEM. I think that's a 215 00:10:19,280 --> 00:10:20,840 Speaker 4: really smart move on their party, and. 216 00:10:20,880 --> 00:10:22,880 Speaker 1: It keeps it keeps them in business, and it keeps 217 00:10:22,880 --> 00:10:26,000 Speaker 1: return customers coming back. Hey, Drew, the clock's gonna take us. 218 00:10:26,000 --> 00:10:27,920 Speaker 1: But let me just ask real quick. There's so much 219 00:10:27,960 --> 00:10:31,959 Speaker 1: to cover here. Is there a place the listeners repair 220 00:10:32,000 --> 00:10:35,080 Speaker 1: shops consumers, just you know, regular folks or maybe di 221 00:10:35,160 --> 00:10:37,160 Speaker 1: I wires? Is there a website you guys have. They 222 00:10:37,200 --> 00:10:39,240 Speaker 1: can go and learn more about J twenty five thirty 223 00:10:39,240 --> 00:10:42,319 Speaker 1: four and what's involved there as well as Drew Technologies product. 224 00:10:43,320 --> 00:10:46,360 Speaker 4: Yeah, there is. There's our website and it has a 225 00:10:46,400 --> 00:10:49,120 Speaker 4: lot has J twenty five thirty four one oh one. 226 00:10:49,200 --> 00:10:50,880 Speaker 4: You can learn about it. You can also call us, 227 00:10:50,920 --> 00:10:57,439 Speaker 4: but we're at www. Drew Tech d rwe teh. 228 00:10:56,400 --> 00:10:58,319 Speaker 1: Dot com okay and they call. 229 00:10:58,400 --> 00:11:00,680 Speaker 4: Another thing that's really important when you when you're looking 230 00:11:00,679 --> 00:11:03,240 Speaker 4: for a device is the education to use it because 231 00:11:03,240 --> 00:11:07,800 Speaker 4: you're using GM's application and that's different from say BMW's, 232 00:11:07,840 --> 00:11:09,720 Speaker 4: which is different from Toyota's right. 233 00:11:09,720 --> 00:11:13,240 Speaker 1: Right, that we have that's on your website. 234 00:11:12,800 --> 00:11:15,880 Speaker 4: Right, it's on our website and also in an application 235 00:11:16,000 --> 00:11:18,240 Speaker 4: that we have that it's easy to navigate. But it 236 00:11:18,280 --> 00:11:20,960 Speaker 4: will tell you about the OE site, It'll tell you 237 00:11:21,040 --> 00:11:24,120 Speaker 4: about the their subscription, what does it have for you, 238 00:11:24,240 --> 00:11:26,120 Speaker 4: how much it costs, how long it lasts. That way, 239 00:11:26,160 --> 00:11:28,960 Speaker 4: you can make that value judgment about keeping that job 240 00:11:29,000 --> 00:11:31,600 Speaker 4: that's in front of you in your shop, which gives 241 00:11:31,600 --> 00:11:34,280 Speaker 4: you the profit and job control, right, gotcha? Or should 242 00:11:34,320 --> 00:11:36,080 Speaker 4: you send it out? And should you you know, really 243 00:11:36,080 --> 00:11:38,199 Speaker 4: put your your time and effort into things that. 244 00:11:38,160 --> 00:11:40,679 Speaker 1: You can affect Is that available as a link? 245 00:11:41,000 --> 00:11:41,200 Speaker 2: Hugh? 246 00:11:43,000 --> 00:11:44,959 Speaker 1: Is there a way you can email me that link 247 00:11:45,400 --> 00:11:47,120 Speaker 1: and I can post it on our Facebook page for 248 00:11:47,160 --> 00:11:49,000 Speaker 1: the listeners so they can find it easier. 249 00:11:49,720 --> 00:11:50,280 Speaker 4: Yeah, I can. 250 00:11:50,440 --> 00:11:52,840 Speaker 1: Okay, do that. You've got my email right? If not, 251 00:11:53,640 --> 00:11:55,600 Speaker 1: you know, you know, shoot shoot me that link via 252 00:11:55,640 --> 00:11:57,680 Speaker 1: email and I'll post it up on the Facebook page 253 00:11:58,080 --> 00:12:01,280 Speaker 1: and that way they can find information. Because, like I said, 254 00:12:01,280 --> 00:12:04,160 Speaker 1: there's so much here. We're gonna have you back again. 255 00:12:04,280 --> 00:12:06,319 Speaker 1: I think we're gonna make a radio star out of you, buddy, 256 00:12:07,000 --> 00:12:09,480 Speaker 1: because it there's there's an awful lot of information here 257 00:12:09,480 --> 00:12:11,120 Speaker 1: and we just can't cover it in one segment. 258 00:12:11,200 --> 00:12:14,800 Speaker 4: So let's yeah, and it's. 259 00:12:14,679 --> 00:12:16,680 Speaker 1: Car stuff too, Yeah, it's so let's leave it there, 260 00:12:16,880 --> 00:12:21,280 Speaker 1: Drew tech dot com that's the website, correct, yep? Cool beans. 261 00:12:21,320 --> 00:12:23,199 Speaker 1: Hey here, listen, you go have a good rest of 262 00:12:23,240 --> 00:12:26,079 Speaker 1: the afternoon. Send me that link and we'll be talking 263 00:12:26,120 --> 00:12:28,040 Speaker 1: again real soon. I'm running Indie in the Card Doctor. 264 00:12:28,040 --> 00:12:55,200 Speaker 1: We are back right after this. Welcome back, run an 265 00:12:55,200 --> 00:12:56,959 Speaker 1: Indie in the Card Doctor here eight five five five 266 00:12:57,000 --> 00:12:59,160 Speaker 1: six zero nine nine zero zero to take your call, 267 00:12:59,200 --> 00:13:01,640 Speaker 1: solve your problem. Remember that's the Car Doctor's twenty four 268 00:13:01,679 --> 00:13:04,120 Speaker 1: to seven number. If you call that number eight five 269 00:13:04,240 --> 00:13:06,680 Speaker 1: five five six zero nine nine zero zero. And this 270 00:13:06,720 --> 00:13:08,800 Speaker 1: show is not on the air, we are live Saturday 271 00:13:08,800 --> 00:13:12,160 Speaker 1: afternoons two to four pm Eastern Time. You can call 272 00:13:12,240 --> 00:13:14,880 Speaker 1: eight five five five six zero nine nine zero zero anytime, 273 00:13:14,920 --> 00:13:17,360 Speaker 1: day or night, leave a message. There's a messaging service 274 00:13:17,400 --> 00:13:20,240 Speaker 1: hooked up to that and asked Harry, our executive producer, 275 00:13:20,480 --> 00:13:22,160 Speaker 1: we'll call you back and talk to you and get 276 00:13:22,160 --> 00:13:24,400 Speaker 1: you up here on queue so we can discuss your 277 00:13:24,440 --> 00:13:26,440 Speaker 1: problem and solve it for you, because that's what this 278 00:13:26,520 --> 00:13:28,600 Speaker 1: radio show is all about. Speaking of solving problems, let's 279 00:13:28,600 --> 00:13:31,200 Speaker 1: get over and talk to Brad from Pennsylvania twenty ten 280 00:13:31,240 --> 00:13:34,240 Speaker 1: GMC and some questions about trans fluid Brad. Welcome to 281 00:13:34,280 --> 00:13:36,800 Speaker 1: the car doctor, Sir. How can I help Hey? 282 00:13:36,800 --> 00:13:39,360 Speaker 6: Thanks Ron, You're welcome. I listen to you on podcasts 283 00:13:39,360 --> 00:13:41,360 Speaker 6: and great service you provide. 284 00:13:41,360 --> 00:13:42,400 Speaker 1: Thank you, sir. How can I help you? 285 00:13:44,040 --> 00:13:48,040 Speaker 6: My wife and I have a thirty one foot camper 286 00:13:48,360 --> 00:13:53,240 Speaker 6: and bought twenty ten GMTI Savannah one time. Got about 287 00:13:53,840 --> 00:13:58,720 Speaker 6: It's got ninety seven thousand miles on it solid frame 288 00:13:59,520 --> 00:14:02,240 Speaker 6: based off the last vehicle I bought, the TOW I 289 00:14:02,320 --> 00:14:04,400 Speaker 6: learned from my mistake. So I went over this one, 290 00:14:04,480 --> 00:14:06,680 Speaker 6: the prefone, to comb at least the best. 291 00:14:06,480 --> 00:14:07,200 Speaker 1: I could sure. 292 00:14:07,520 --> 00:14:11,480 Speaker 6: And now my previous vehicle was a seven point three 293 00:14:12,800 --> 00:14:17,359 Speaker 6: Diesel F two fifty, and I had some transmission overheating 294 00:14:17,400 --> 00:14:20,560 Speaker 6: problems and I was going to put synthetic transmission fluid 295 00:14:20,560 --> 00:14:22,960 Speaker 6: in that, and I was told not to do that 296 00:14:23,200 --> 00:14:27,200 Speaker 6: because it would clean the transmission and cause problems. But 297 00:14:27,600 --> 00:14:30,120 Speaker 6: somebody else told me that that's not necessarily the case. 298 00:14:30,200 --> 00:14:33,960 Speaker 6: And I was thinking about doing that with the Savannah, 299 00:14:35,080 --> 00:14:38,200 Speaker 6: and I'm not sure. I'm not sure what to do. 300 00:14:38,280 --> 00:14:40,160 Speaker 6: One out of parts guy tells me one thing, and 301 00:14:40,240 --> 00:14:42,000 Speaker 6: one out of parts guy tells me something else. 302 00:14:42,040 --> 00:14:46,200 Speaker 1: Okay, let's let's let's look at it like this transfluid 303 00:14:46,520 --> 00:14:49,640 Speaker 1: is a very high detergent fluid. Okay. A matter of fact, 304 00:14:49,640 --> 00:14:51,680 Speaker 1: in the old days, back when when when I first 305 00:14:51,720 --> 00:14:54,480 Speaker 1: started repairing cars, when dirt was invented, when we used 306 00:14:54,480 --> 00:14:56,440 Speaker 1: to do re rings in the shop where we would 307 00:14:56,480 --> 00:14:59,360 Speaker 1: strip the engine block down, bear into in the frame 308 00:15:00,000 --> 00:15:02,200 Speaker 1: and you know, pull the crank, pull the pistons and 309 00:15:02,240 --> 00:15:05,280 Speaker 1: take a Dingleberry hone. And I'm dating myself here and 310 00:15:05,800 --> 00:15:08,240 Speaker 1: honing the block and breaking the glaze and all the 311 00:15:08,240 --> 00:15:09,760 Speaker 1: crazy things we used to do. When we used to 312 00:15:09,840 --> 00:15:13,320 Speaker 1: have to wash the cylinder walls, we would take a rag, 313 00:15:13,800 --> 00:15:17,320 Speaker 1: soak it and transfluid and scrub it inside the cylinder 314 00:15:17,360 --> 00:15:18,960 Speaker 1: walls and we would wipe all the grid away, and 315 00:15:19,000 --> 00:15:21,000 Speaker 1: then we would do a final cleanup with just soap 316 00:15:21,040 --> 00:15:23,720 Speaker 1: and water because that's what you did. But transfluid really 317 00:15:23,720 --> 00:15:27,000 Speaker 1: helps clean away contamine it. It's a very high detergent 318 00:15:27,400 --> 00:15:31,400 Speaker 1: type of fluid. So the problem is as transmissions age 319 00:15:31,480 --> 00:15:34,160 Speaker 1: and operate, they build up a varnish. They build it. 320 00:15:34,160 --> 00:15:36,520 Speaker 1: You can think of it as a shellac or a varnish. 321 00:15:36,640 --> 00:15:40,960 Speaker 1: It's just a crusty formation in areas of the transmission. 322 00:15:41,200 --> 00:15:43,280 Speaker 1: So now you take out the old tired fluid and 323 00:15:43,280 --> 00:15:45,440 Speaker 1: you put in this fresh fluid that's got a very 324 00:15:45,480 --> 00:15:48,880 Speaker 1: good detergency to it, and the problem becomes it can 325 00:15:48,920 --> 00:15:51,520 Speaker 1: break down that varnish and cause particulate to go where 326 00:15:51,520 --> 00:15:54,040 Speaker 1: it's not supposed to and cause a trans problem. And 327 00:15:54,040 --> 00:15:56,640 Speaker 1: that's regardless of whether it's synthetic or convention or anything 328 00:15:56,640 --> 00:15:59,760 Speaker 1: in between. So the first question is has the fluid 329 00:15:59,800 --> 00:16:02,600 Speaker 1: ever been changed in this ninety seven thousand mile transmission. 330 00:16:03,960 --> 00:16:07,200 Speaker 6: Yeah, it was it was the AMA was owned by 331 00:16:07,240 --> 00:16:12,000 Speaker 6: a beer distributor before, right, and it had all the 332 00:16:12,080 --> 00:16:15,200 Speaker 6: service records, so it was changed at the fifty thousand 333 00:16:15,240 --> 00:16:15,640 Speaker 6: dol mark. 334 00:16:15,760 --> 00:16:18,480 Speaker 1: Okay, So then I would change it again, and as 335 00:16:18,560 --> 00:16:20,920 Speaker 1: long as the fluid condition is good. Here's my way 336 00:16:20,920 --> 00:16:23,600 Speaker 1: of thinking, all right, is I want to know if 337 00:16:23,640 --> 00:16:25,360 Speaker 1: this trans is going to fail before I hook up 338 00:16:25,360 --> 00:16:27,440 Speaker 1: the thirty one foot motor home or trailer to it 339 00:16:27,480 --> 00:16:30,760 Speaker 1: in tow, and I'm somewhere between here and East Jibeb. 340 00:16:31,080 --> 00:16:34,160 Speaker 1: All right, I would change the fluid. Be mindful of 341 00:16:34,200 --> 00:16:37,520 Speaker 1: the transmission, be aware of what it does, see how 342 00:16:37,520 --> 00:16:40,880 Speaker 1: it reacts. Whether you do conventional or synthetic doesn't matter. 343 00:16:40,920 --> 00:16:43,440 Speaker 1: Synthetic is going to help control heat better, but it's 344 00:16:43,480 --> 00:16:45,560 Speaker 1: also much more pricey. But I'm still going to tell 345 00:16:45,560 --> 00:16:47,640 Speaker 1: you to change it on a regular basis because it's 346 00:16:47,680 --> 00:16:50,120 Speaker 1: cheaper to change fluid than a transmission. And when you're 347 00:16:50,120 --> 00:16:53,160 Speaker 1: towing a motor home, there is no margin of error. Heck, 348 00:16:53,200 --> 00:16:55,600 Speaker 1: getting a flat tire when you're towing the motor home 349 00:16:55,760 --> 00:16:58,680 Speaker 1: is a major undertaking. So a trans failure and you're 350 00:16:58,680 --> 00:17:01,120 Speaker 1: out in the middle of nowhere, that's a whole nother animal. 351 00:17:01,600 --> 00:17:04,520 Speaker 1: So I'm going to tell you to change the fluid. 352 00:17:04,880 --> 00:17:07,040 Speaker 1: Drive the vehicle around town for a month or so, 353 00:17:07,160 --> 00:17:09,359 Speaker 1: use it as an everyday vehicle if you can. And 354 00:17:09,400 --> 00:17:11,520 Speaker 1: if you have no problem, hey, I think you're good 355 00:17:11,560 --> 00:17:14,199 Speaker 1: and you're a step ahead of the curve. If you 356 00:17:14,280 --> 00:17:17,000 Speaker 1: do have a problem, let's deal with it now. While 357 00:17:17,040 --> 00:17:19,320 Speaker 1: you're home at home base. You can find the mechanic. 358 00:17:19,400 --> 00:17:22,000 Speaker 1: You can find your guy, get him to fix it 359 00:17:22,040 --> 00:17:23,600 Speaker 1: for you when you're not out in the middle of 360 00:17:23,640 --> 00:17:25,800 Speaker 1: the woods trying to find somebody to you know, piece 361 00:17:25,840 --> 00:17:29,199 Speaker 1: me a transmission together for my gmc Savannah. And then 362 00:17:29,240 --> 00:17:30,760 Speaker 1: if you want to use synthetic, if you want to 363 00:17:30,840 --> 00:17:33,679 Speaker 1: change it again, hey, I'm all for that. You know, 364 00:17:34,040 --> 00:17:38,200 Speaker 1: one funny thought, Brat is we make all these synthetic oils, 365 00:17:38,200 --> 00:17:40,800 Speaker 1: and we can make engines go three four hundred thousand miles. 366 00:17:40,960 --> 00:17:43,600 Speaker 1: Transmissions are still the weak link in the majority of cars. 367 00:17:43,960 --> 00:17:46,479 Speaker 1: And you know, unless you're changing fluid on a regular 368 00:17:46,520 --> 00:17:49,280 Speaker 1: basis and taking care of it one hundred hundred and 369 00:17:49,320 --> 00:17:51,880 Speaker 1: twenty thousand, one hundred and thirty thousand, and every once 370 00:17:51,920 --> 00:17:53,840 Speaker 1: in a while somebody will get two hundred thousand out 371 00:17:53,840 --> 00:17:55,200 Speaker 1: of it and you'll ask them do you ever change 372 00:17:55,200 --> 00:17:56,840 Speaker 1: the fluid, and they'll say no, Well, you know what, 373 00:17:56,880 --> 00:18:00,240 Speaker 1: that's the exception, because the majority of time studies show 374 00:18:00,240 --> 00:18:03,040 Speaker 1: that if you maintain the transmission, you're going to get 375 00:18:03,080 --> 00:18:05,520 Speaker 1: longer out of it. My point is, transits are still 376 00:18:05,560 --> 00:18:08,480 Speaker 1: the fragile component, and it's just so much easier to 377 00:18:08,560 --> 00:18:10,719 Speaker 1: serve as fluid and keep an eye on it then 378 00:18:10,800 --> 00:18:13,160 Speaker 1: wait for the problem to happen. So in your case, 379 00:18:13,200 --> 00:18:15,480 Speaker 1: if it was changed once, I say, change it again, 380 00:18:15,520 --> 00:18:17,639 Speaker 1: and let's just uh and by the way, do a 381 00:18:17,680 --> 00:18:20,800 Speaker 1: complete exchange. Do some kind of a fluid exchange. Get 382 00:18:20,840 --> 00:18:23,360 Speaker 1: it all out so that you're putting all fresh and 383 00:18:23,400 --> 00:18:26,400 Speaker 1: conventional or you know, all fresh conventional. We're synthetic in there, 384 00:18:26,720 --> 00:18:29,439 Speaker 1: and you're not leaving any dirty contaminant behind it. And 385 00:18:29,920 --> 00:18:32,040 Speaker 1: let's watch it. Let's see what happens. Good luck you, Brad, 386 00:18:32,080 --> 00:18:33,560 Speaker 1: I mean I hey, make out and I'm here if 387 00:18:33,600 --> 00:18:35,000 Speaker 1: you need me, I'll be glad to do what I 388 00:18:35,040 --> 00:18:37,919 Speaker 1: can for you. Hey. Coming up next, Parlan Siegel, some 389 00:18:38,119 --> 00:18:40,800 Speaker 1: answers to what scan tools should I buy myself? Or 390 00:18:40,880 --> 00:18:42,919 Speaker 1: perhaps you're looking for something for the holidays. Coming up. 391 00:18:43,119 --> 00:18:45,000 Speaker 1: All that and so much more, I'm mononating in the 392 00:18:45,000 --> 00:18:49,960 Speaker 1: Card Doctor, don't go away, We're back right after this. 393 00:19:02,000 --> 00:19:04,199 Speaker 1: Welcome back run any of the Car Doctor here. You know, 394 00:19:05,000 --> 00:19:07,760 Speaker 1: it's it's an ongoing conversation. It seems one of the 395 00:19:07,760 --> 00:19:10,320 Speaker 1: hottest topics that we always talk about here on the 396 00:19:10,320 --> 00:19:13,880 Speaker 1: Car Doctor is that of scan tools, both for professionals consumers, 397 00:19:14,240 --> 00:19:16,679 Speaker 1: and you know, everybody just needs a scan tool. I 398 00:19:16,680 --> 00:19:18,560 Speaker 1: think it's become the case where it should be one 399 00:19:18,560 --> 00:19:20,600 Speaker 1: in every glove compartment, chicken in every pot, and a 400 00:19:20,640 --> 00:19:22,720 Speaker 1: scan tool in every glove compartment. It really has come 401 00:19:22,760 --> 00:19:25,840 Speaker 1: down to that. And we recently received a letter an 402 00:19:25,880 --> 00:19:28,919 Speaker 1: email from Ken and he wanted to know we specifically. 403 00:19:28,960 --> 00:19:30,639 Speaker 1: He was asking about the X four to thirty one 404 00:19:30,720 --> 00:19:34,880 Speaker 1: lunch about bi directional controls and versus one of the competitors, 405 00:19:34,880 --> 00:19:37,040 Speaker 1: and you know, we started talking about it, Harlan Siegel 406 00:19:37,080 --> 00:19:38,760 Speaker 1: and I that's what we've got on the phone obviously, 407 00:19:39,240 --> 00:19:41,040 Speaker 1: and I said, you know what, Harlan, just come on 408 00:19:41,119 --> 00:19:44,040 Speaker 1: up on Aaron, let's talk about this, because it's You've 409 00:19:44,040 --> 00:19:46,040 Speaker 1: always got so much information. And I have to say 410 00:19:46,040 --> 00:19:48,439 Speaker 1: that about him, This next gentleman just always has so 411 00:19:48,520 --> 00:19:51,760 Speaker 1: much information. I'm amazed that you know, we can squeeze 412 00:19:51,760 --> 00:19:53,520 Speaker 1: it all in and not run out of things. And 413 00:19:53,560 --> 00:19:56,120 Speaker 1: he's always got something to say and it always makes 414 00:19:56,119 --> 00:19:58,399 Speaker 1: sense to him. So, without any further ado, Harlan Siegel 415 00:19:58,520 --> 00:20:02,960 Speaker 1: launch Launch Tech. Welcome, sir. How are you good? 416 00:20:03,080 --> 00:20:05,280 Speaker 2: Ron, glad to be here. How are you all right? Sir? 417 00:20:05,359 --> 00:20:07,640 Speaker 1: Actually I should say it's launched tech USA dot com. 418 00:20:08,000 --> 00:20:11,679 Speaker 1: Let me correct myself. Let's talk a little bit about 419 00:20:11,880 --> 00:20:13,439 Speaker 1: the X four to thirty one or the PAD one 420 00:20:13,520 --> 00:20:15,879 Speaker 1: or the PAD two, pick a preference and talk about 421 00:20:15,880 --> 00:20:19,919 Speaker 1: bi directional controls. What is the what are those? You know, 422 00:20:19,960 --> 00:20:22,280 Speaker 1: tell us the process there? What are those for the listeners? 423 00:20:22,320 --> 00:20:24,040 Speaker 1: And why are they so important? 424 00:20:24,960 --> 00:20:27,040 Speaker 2: Yeah, that's that's actually a great question. We get that 425 00:20:27,440 --> 00:20:29,680 Speaker 2: an awful lot. So when you go into the pro 426 00:20:29,840 --> 00:20:34,679 Speaker 2: line scan tool Professional line Scan Tool, that is a 427 00:20:34,760 --> 00:20:39,399 Speaker 2: capability that has added call bidirectional. Additional additionally, he also 428 00:20:39,520 --> 00:20:43,720 Speaker 2: relearns resets and so forth. And on bidirectional, it's when 429 00:20:43,880 --> 00:20:49,000 Speaker 2: you're actually making a actuay to do its action through 430 00:20:49,040 --> 00:20:52,679 Speaker 2: the scan tool versus through the vehicle. For example, you 431 00:20:52,680 --> 00:20:54,960 Speaker 2: know you're in the vehicle, you want to make the 432 00:20:55,119 --> 00:20:57,520 Speaker 2: driver's window go up and down. You simply press the 433 00:20:57,560 --> 00:21:02,000 Speaker 2: switch up or down. But oftentimes if that doesn't work, 434 00:21:02,240 --> 00:21:05,000 Speaker 2: the technician is unaware. Is it the motor, is it 435 00:21:05,080 --> 00:21:07,159 Speaker 2: the switch, is it the wiring? Is it something on 436 00:21:07,200 --> 00:21:10,760 Speaker 2: the network? Is it a body control module? So with 437 00:21:10,880 --> 00:21:15,920 Speaker 2: a bidirectional capable scan tool, we're able to manipulate and 438 00:21:16,000 --> 00:21:19,560 Speaker 2: make and drive that window motor going up or down 439 00:21:19,920 --> 00:21:23,280 Speaker 2: and bypassing that switch and all of its wiring by 440 00:21:23,359 --> 00:21:27,600 Speaker 2: direct communication to the body control module in this particular case, 441 00:21:27,680 --> 00:21:31,840 Speaker 2: or a door module. So it's truly a diagnostic tool 442 00:21:32,119 --> 00:21:34,240 Speaker 2: that's required at all levels today. 443 00:21:34,480 --> 00:21:37,679 Speaker 1: And I think it's really you know, part of the 444 00:21:37,720 --> 00:21:40,399 Speaker 1: process now that you have to have this. I'll go 445 00:21:40,440 --> 00:21:44,080 Speaker 1: one step further. You've got a vehicle evaporative emissions leak. 446 00:21:44,160 --> 00:21:46,440 Speaker 1: Let's take a four to forty two small evapp leak. 447 00:21:46,480 --> 00:21:48,000 Speaker 1: I mean, it's as common as the sun's going to 448 00:21:48,040 --> 00:21:50,920 Speaker 1: come up tomorrow. What happens everywhere, and part of that 449 00:21:50,960 --> 00:21:54,000 Speaker 1: diagnostic is inducing smoke into the system. And you need 450 00:21:54,040 --> 00:21:57,359 Speaker 1: a scan tool that can close the vent and that's 451 00:21:57,400 --> 00:21:59,960 Speaker 1: a bidirectional control. You would bring it up on the launch. 452 00:22:00,119 --> 00:22:02,159 Speaker 1: She would you know, close the vent and smoke it 453 00:22:02,200 --> 00:22:05,000 Speaker 1: and is the system leaking and so forth. It's it's 454 00:22:05,080 --> 00:22:08,280 Speaker 1: part of the process. It's it's just part of the diagnostics. 455 00:22:08,320 --> 00:22:09,800 Speaker 1: And that's what I think a lot of the scan 456 00:22:09,880 --> 00:22:13,440 Speaker 1: tool manufacturers other than Launch are failing to see, because 457 00:22:13,440 --> 00:22:16,560 Speaker 1: I have to say that so far, the Launch tools 458 00:22:16,600 --> 00:22:19,199 Speaker 1: have not let me down in anything I've tried. I'll 459 00:22:19,240 --> 00:22:22,440 Speaker 1: tell you a quick story. We we you know, we're 460 00:22:22,560 --> 00:22:24,840 Speaker 1: using the Launch as some of the others, and we're 461 00:22:24,840 --> 00:22:28,280 Speaker 1: always testing and checking for manufacturers. And one of the 462 00:22:28,280 --> 00:22:31,080 Speaker 1: guys across the tracks from US has the new snap on. 463 00:22:31,400 --> 00:22:34,639 Speaker 1: He just changed the oil on a twenty eleven Audi 464 00:22:35,320 --> 00:22:37,240 Speaker 1: and it was time to do the oil light reset. 465 00:22:38,119 --> 00:22:40,520 Speaker 1: He couldn't do it. And I'm asking him, I'm saying, 466 00:22:40,720 --> 00:22:42,840 Speaker 1: why is the guy with the ten thousand dollars tool 467 00:22:42,880 --> 00:22:46,120 Speaker 1: incapable of resetting the oil change light? And he's got 468 00:22:46,119 --> 00:22:47,800 Speaker 1: to come to the guy with the I don't know 469 00:22:47,840 --> 00:22:50,400 Speaker 1: what's a four to thirty one Harlan three grand thirty 470 00:22:50,440 --> 00:22:55,840 Speaker 1: five hundred, right, And you know, why are you coming 471 00:22:55,840 --> 00:22:57,360 Speaker 1: to the guy with the tool to cost a third 472 00:22:57,400 --> 00:22:59,520 Speaker 1: of the price to do an oil light reset? And 473 00:22:59,560 --> 00:23:02,080 Speaker 1: it works? And you know, one of the things that 474 00:23:02,160 --> 00:23:05,119 Speaker 1: really annoys me is the industry looks at price and 475 00:23:05,200 --> 00:23:09,240 Speaker 1: says the most expensive has to work and it doesn't. 476 00:23:09,800 --> 00:23:11,760 Speaker 1: And maybe that's the way we're brought up in this country. 477 00:23:11,800 --> 00:23:15,119 Speaker 1: I'm not sure, but it seems that launch to a 478 00:23:15,240 --> 00:23:18,400 Speaker 1: large degree. I don't know if I'm saying this right 479 00:23:18,440 --> 00:23:19,920 Speaker 1: and if it's fair, but I think you're kind of 480 00:23:19,960 --> 00:23:22,639 Speaker 1: like the Rodney dangerfield of scan tools. Nobody respects you, 481 00:23:22,720 --> 00:23:24,720 Speaker 1: yet everybody misses over the fact that your stuff works 482 00:23:24,720 --> 00:23:27,360 Speaker 1: all the time. A fair statement. 483 00:23:30,080 --> 00:23:33,960 Speaker 2: Yeah, well, you know I can say that over the years, 484 00:23:34,520 --> 00:23:39,840 Speaker 2: we certainly gain that reputation and recognition by the mere 485 00:23:39,960 --> 00:23:45,440 Speaker 2: fact of success, success in terms of experiences by the technician, 486 00:23:45,600 --> 00:23:48,200 Speaker 2: just like you know, you just stated, it simply worked 487 00:23:48,240 --> 00:23:48,920 Speaker 2: for you, right. 488 00:23:49,000 --> 00:23:51,520 Speaker 1: I caught somebody, I'll tell you a quick story. I 489 00:23:51,560 --> 00:23:53,240 Speaker 1: cut somebody at a seminar and they were doing a 490 00:23:53,280 --> 00:23:55,720 Speaker 1: scan tool shootout and they're talking about individual scan tools, 491 00:23:55,760 --> 00:23:58,320 Speaker 1: and all the companies got up and everybody talked about 492 00:23:58,320 --> 00:24:00,520 Speaker 1: their product, and you know all of them. It was 493 00:24:00,600 --> 00:24:03,280 Speaker 1: it was OTC, it was snap On. There was a 494 00:24:03,280 --> 00:24:05,359 Speaker 1: couple other manufacturers there and they all kind of went 495 00:24:05,359 --> 00:24:06,840 Speaker 1: through their drill and I raised my hand at the 496 00:24:06,960 --> 00:24:10,320 Speaker 1: end and I said, so, who can do a throttle 497 00:24:10,359 --> 00:24:14,880 Speaker 1: body minimum idle relearn on a two thousand and five 498 00:24:15,040 --> 00:24:19,280 Speaker 1: accurate md X. Nobody could do it, and I said 499 00:24:19,320 --> 00:24:21,920 Speaker 1: why not? And they said, well that's you know, that's proprietary. Yeah, 500 00:24:22,160 --> 00:24:24,840 Speaker 1: launch does it, you know, And I kind of cut 501 00:24:24,840 --> 00:24:27,399 Speaker 1: everybody with their jaws on the ground. And and to 502 00:24:27,480 --> 00:24:30,919 Speaker 1: that point, how are you guys doing that, Harlan? You know, 503 00:24:31,000 --> 00:24:33,920 Speaker 1: tell us the backstory because you're going through licensing, You're 504 00:24:33,960 --> 00:24:36,680 Speaker 1: going through a lot of things to bring that information 505 00:24:36,960 --> 00:24:40,679 Speaker 1: up to maintain the tool. And you know there's a 506 00:24:40,760 --> 00:24:41,920 Speaker 1: process there isn't there. 507 00:24:42,680 --> 00:24:45,480 Speaker 2: Yeah, yeah, there is, and I must say some of 508 00:24:45,520 --> 00:24:48,800 Speaker 2: that processes. Let's call it the magic sauce. You know, 509 00:24:49,880 --> 00:24:54,840 Speaker 2: it's Grandma's recipe, you know. Yeah, sure, but it will say, 510 00:24:55,119 --> 00:24:57,119 Speaker 2: you know, just for your listeners a little bit on 511 00:24:57,480 --> 00:25:00,240 Speaker 2: what goes on. You know, there's you know, there is 512 00:25:00,240 --> 00:25:04,200 Speaker 2: an organization called ETI. Uh you know that that that 513 00:25:04,280 --> 00:25:06,959 Speaker 2: makes some of the data available and so forth, and 514 00:25:07,000 --> 00:25:08,800 Speaker 2: but still you know a lot of it at the 515 00:25:08,880 --> 00:25:10,760 Speaker 2: end of the day. You know, we have engineers here 516 00:25:11,240 --> 00:25:14,320 Speaker 2: in this country, uh that we actually go to the 517 00:25:14,320 --> 00:25:18,600 Speaker 2: auctions and we actually grab the vehicle and map it 518 00:25:18,640 --> 00:25:21,560 Speaker 2: on out. It's quite amazing when you see this being 519 00:25:21,640 --> 00:25:24,320 Speaker 2: done where we uh we take a look at the 520 00:25:24,440 --> 00:25:26,919 Speaker 2: data that comes out that's actually the code. You know. 521 00:25:26,920 --> 00:25:29,840 Speaker 2: It's funny you were talking earlier about one hundred million 522 00:25:30,359 --> 00:25:34,240 Speaker 2: lines of code in the in the vehicle, right, well, 523 00:25:34,280 --> 00:25:37,080 Speaker 2: I mean it's so you could be there a while. So, 524 00:25:37,600 --> 00:25:41,000 Speaker 2: uh so we have our engineers have developed a method 525 00:25:41,040 --> 00:25:43,640 Speaker 2: and where we look at that data and then we 526 00:25:43,640 --> 00:25:46,840 Speaker 2: we do what's called a creation of a handshake. So 527 00:25:46,960 --> 00:25:49,840 Speaker 2: for example, if we if we know that you know, 528 00:25:49,960 --> 00:25:53,399 Speaker 2: of that hundred million lines of data and code, which 529 00:25:53,480 --> 00:25:56,800 Speaker 2: one is you know, makes the fuel gauge go from 530 00:25:57,119 --> 00:26:01,520 Speaker 2: empty to full, well we will throw what will a 531 00:26:01,600 --> 00:26:04,600 Speaker 2: request to it, and we may fail a couple of times, 532 00:26:04,640 --> 00:26:06,840 Speaker 2: do we get it right? And then we'll go, oh, 533 00:26:06,880 --> 00:26:09,280 Speaker 2: there it is, and we and it's all on hexedecimal, 534 00:26:09,400 --> 00:26:12,600 Speaker 2: so maybe you know, you know alpha, you know Hotel 535 00:26:12,760 --> 00:26:14,359 Speaker 2: zero one one, you know what, right. 536 00:26:14,359 --> 00:26:16,440 Speaker 1: Sure, yeah, yeah, and we'll. 537 00:26:16,359 --> 00:26:18,440 Speaker 2: Throw a code at it and then and then there 538 00:26:18,520 --> 00:26:20,960 Speaker 2: the gauge will sweep and then we simply document it. 539 00:26:21,359 --> 00:26:24,000 Speaker 2: So a lot of this stuff is you know, it's 540 00:26:24,160 --> 00:26:26,680 Speaker 2: very time consuming and and and also I must say 541 00:26:26,760 --> 00:26:29,760 Speaker 2: ron as a result, you know what, there's nothing perfect, 542 00:26:29,960 --> 00:26:32,040 Speaker 2: you know, there isn't any scan tool perfect out there, 543 00:26:32,480 --> 00:26:35,160 Speaker 2: you know, and and and and and uh and that's 544 00:26:35,200 --> 00:26:37,160 Speaker 2: why you know in all of them they have holes today, 545 00:26:37,240 --> 00:26:40,040 Speaker 2: but we have ways which we fill the holes through 546 00:26:40,119 --> 00:26:41,440 Speaker 2: feedback and these sorts of things. 547 00:26:41,480 --> 00:26:44,240 Speaker 1: Well, you know what your your tool to that point, 548 00:26:44,359 --> 00:26:46,960 Speaker 1: let's spend a minute on this real quick. One of 549 00:26:47,000 --> 00:26:49,760 Speaker 1: the things I've noticed when because you know, it's no secret, 550 00:26:49,800 --> 00:26:52,760 Speaker 1: we're field testing and looking at your tools all the time. 551 00:26:52,880 --> 00:26:53,080 Speaker 2: For you. 552 00:26:53,880 --> 00:26:56,720 Speaker 1: If I have a problem, you know what it's. It's 553 00:26:56,760 --> 00:26:59,679 Speaker 1: a conversation with somebody on the phone. It gets documented 554 00:26:59,720 --> 00:27:02,560 Speaker 1: and a very short period of time, depending on the problem. Heck, 555 00:27:02,600 --> 00:27:04,520 Speaker 1: I've had cases where I've called up this doesn't work. 556 00:27:04,640 --> 00:27:06,240 Speaker 1: Did you do the latest download today? 557 00:27:06,440 --> 00:27:06,480 Speaker 5: No? 558 00:27:06,640 --> 00:27:08,960 Speaker 1: You know, I forgot to. It's in the download and 559 00:27:09,080 --> 00:27:11,399 Speaker 1: I downloaded standing there in the shop, and now the 560 00:27:11,440 --> 00:27:14,680 Speaker 1: tool works on that particular component, on that particular problem, 561 00:27:14,720 --> 00:27:17,480 Speaker 1: whatever I was trying to solve. And you know, you 562 00:27:17,640 --> 00:27:20,159 Speaker 1: guys make it look easy, which is mind boggling to 563 00:27:20,160 --> 00:27:21,920 Speaker 1: me because I haven't figured out why everybody else doesn't 564 00:27:21,960 --> 00:27:24,080 Speaker 1: pick up on it. You know, you just download it, 565 00:27:24,160 --> 00:27:26,000 Speaker 1: we downloaded off the net, you send it to us 566 00:27:26,080 --> 00:27:30,480 Speaker 1: and we're done, and you know that really just makes 567 00:27:30,520 --> 00:27:32,200 Speaker 1: it simple. And that's one of the things I really 568 00:27:32,320 --> 00:27:36,320 Speaker 1: enjoy about the product. Talk about real quick the feedback button. 569 00:27:36,320 --> 00:27:37,800 Speaker 1: I want you to just real kick give me a 570 00:27:37,840 --> 00:27:40,080 Speaker 1: minute on that, Harlan, talk about the feedback button on 571 00:27:40,160 --> 00:27:41,520 Speaker 1: the on the pad too. 572 00:27:42,359 --> 00:27:45,199 Speaker 2: So so ron like like an experience that you may 573 00:27:45,240 --> 00:27:47,920 Speaker 2: have had that maybe I mean, or any technician you 574 00:27:48,280 --> 00:27:50,639 Speaker 2: want it. You're looking for this on a particular vehicle 575 00:27:50,720 --> 00:27:52,680 Speaker 2: and it may not be there, or you try to 576 00:27:52,720 --> 00:27:55,240 Speaker 2: do an activation or bi directional and for whatever reason 577 00:27:55,280 --> 00:27:57,840 Speaker 2: on that your make, model and your size, it just 578 00:27:58,160 --> 00:28:00,640 Speaker 2: it just doesn't work. I mean, it happens on old tools, 579 00:28:00,680 --> 00:28:03,520 Speaker 2: even OE level tools, but how we address it is 580 00:28:03,600 --> 00:28:05,879 Speaker 2: quite different. So what we do is we have a 581 00:28:05,960 --> 00:28:09,720 Speaker 2: feature on all of our Android proline tools called feedback, 582 00:28:10,119 --> 00:28:12,399 Speaker 2: and what it does is it captures all of the 583 00:28:12,560 --> 00:28:16,400 Speaker 2: code and all of the processes you that you went 584 00:28:16,560 --> 00:28:19,439 Speaker 2: that day to hook up to that car, and then 585 00:28:19,480 --> 00:28:21,760 Speaker 2: it has a text box where you simply type in 586 00:28:22,680 --> 00:28:24,680 Speaker 2: Windows didn't go up and down or wherever, or it 587 00:28:24,720 --> 00:28:27,200 Speaker 2: didn't commute it here, whatever the experience may be, and 588 00:28:27,359 --> 00:28:31,240 Speaker 2: it actually goes to engineering. You simply hit the submit button. 589 00:28:31,600 --> 00:28:34,359 Speaker 2: It goes to engineering and we generally will have a 590 00:28:34,560 --> 00:28:38,080 Speaker 2: fix in less than thirty days. And that's why, you know, 591 00:28:38,200 --> 00:28:41,680 Speaker 2: we have weekly updates on our scan tools, lots of 592 00:28:41,720 --> 00:28:43,360 Speaker 2: them every week as a result. 593 00:28:43,640 --> 00:28:46,120 Speaker 1: Right, tell me about Golo real quick. Thirty seconds. What's 594 00:28:46,200 --> 00:28:47,440 Speaker 1: new with Golo and then. 595 00:28:47,320 --> 00:28:47,760 Speaker 6: I gotta go. 596 00:28:48,720 --> 00:28:52,240 Speaker 2: Yeah, the latest thing with Golo is it's going leaps 597 00:28:52,280 --> 00:28:55,960 Speaker 2: and bounds and it's going crazy out there. Listeners want 598 00:28:56,040 --> 00:28:59,520 Speaker 2: to check it on out by going to www. Dot 599 00:28:59,680 --> 00:29:04,480 Speaker 2: Golo golocarcare dot com all one word, there's a video there. 600 00:29:04,840 --> 00:29:08,120 Speaker 2: But it's telematics for the aftermarket. It's great for the 601 00:29:08,280 --> 00:29:10,920 Speaker 2: car owner where where the car owner gets to save 602 00:29:11,040 --> 00:29:13,000 Speaker 2: money by not always having to go back to the 603 00:29:13,080 --> 00:29:16,120 Speaker 2: shop for you know, reading codes, clearing codes and looking 604 00:29:16,200 --> 00:29:19,160 Speaker 2: at data. And it's also can save the money in 605 00:29:19,280 --> 00:29:24,000 Speaker 2: terms of getting specials and announcements on discount promotions and 606 00:29:24,160 --> 00:29:26,760 Speaker 2: for the shop it gives them a connected car experience. 607 00:29:26,960 --> 00:29:29,840 Speaker 1: Right, Okay, listen two seconds. I want to buy a 608 00:29:29,920 --> 00:29:31,920 Speaker 1: handheld scan tool for Christmas? What do I want? 609 00:29:32,760 --> 00:29:34,600 Speaker 2: Well, you know, if you look for a stocking stuffer, 610 00:29:35,280 --> 00:29:37,040 Speaker 2: one of the nice cool things that we just came 611 00:29:37,120 --> 00:29:39,360 Speaker 2: out with is called the Easy DIEG two point zero. 612 00:29:39,680 --> 00:29:43,000 Speaker 2: We have two versions, seventy nine to ninety five with 613 00:29:43,160 --> 00:29:45,840 Speaker 2: the generic OBD two and then one hundred and twenty 614 00:29:45,920 --> 00:29:49,200 Speaker 2: nine ninety five with any two car lines. One device 615 00:29:49,360 --> 00:29:53,160 Speaker 2: now works with Apple or Android. Easy dig is downloaded 616 00:29:53,280 --> 00:29:57,080 Speaker 2: today on Google Play and on the Apple Store. Great 617 00:29:57,160 --> 00:30:00,480 Speaker 2: stocking stuffers and it's it actually does too much on 618 00:30:00,560 --> 00:30:03,440 Speaker 2: the vehicle. And then you can go from there from 619 00:30:03,480 --> 00:30:05,800 Speaker 2: our CRP one to twenty three that you've mentioned so 620 00:30:05,880 --> 00:30:09,200 Speaker 2: many times before for three and up from there. 621 00:30:09,360 --> 00:30:11,320 Speaker 1: Perfect And they can find all of this at launch 622 00:30:11,400 --> 00:30:12,520 Speaker 1: tech USA dot com. 623 00:30:12,680 --> 00:30:16,160 Speaker 2: Rightly, absolutely, we just redid our website's easy to navigate. 624 00:30:16,200 --> 00:30:16,960 Speaker 2: You can have fun with it. 625 00:30:17,080 --> 00:30:19,040 Speaker 1: Perfect, Harlan, always a pleasure. So we're gonna get you 626 00:30:19,080 --> 00:30:21,200 Speaker 1: back again real soon. Good luck in your travels, and 627 00:30:21,520 --> 00:30:23,880 Speaker 1: we'll be talking again in the in the near future. 628 00:30:23,880 --> 00:30:25,640 Speaker 1: I'm on Ending the Card Doctor. We are back right 629 00:30:25,680 --> 00:30:51,200 Speaker 1: after this. Hey, welcome back on the Eding the Card Doctor. 630 00:30:51,240 --> 00:30:53,400 Speaker 1: Eight five five five six zero nine nine zero zero 631 00:30:53,480 --> 00:30:54,760 Speaker 1: here to take your calls. Let's go over and talk 632 00:30:54,800 --> 00:30:58,480 Speaker 1: to Julie Kansas City for focus and some trans issues. Julie, 633 00:30:58,480 --> 00:30:59,320 Speaker 1: how can I help you today? 634 00:31:00,040 --> 00:31:04,200 Speaker 5: Hi? Thanks for talking to me. So I bought a 635 00:31:04,240 --> 00:31:07,920 Speaker 5: brand new off the Lot twenty fourteen Forward Focus last September, 636 00:31:08,320 --> 00:31:11,440 Speaker 5: and within the last month or so, it kind of 637 00:31:11,440 --> 00:31:13,560 Speaker 5: feels like the training slip in my car a little. 638 00:31:13,640 --> 00:31:15,880 Speaker 5: So it's just when I come to a complete stop 639 00:31:15,920 --> 00:31:18,600 Speaker 5: and then I start to accelerate, it kind of stutters 640 00:31:18,600 --> 00:31:19,080 Speaker 5: a little bit. 641 00:31:19,240 --> 00:31:20,800 Speaker 2: Okay, So I took it back. 642 00:31:20,640 --> 00:31:23,120 Speaker 5: To the dealership and they were like, well, you need 643 00:31:23,160 --> 00:31:26,040 Speaker 5: a new clutch. I'm like, well, I have a it's 644 00:31:26,040 --> 00:31:28,920 Speaker 5: an automatic car. But he was telling me that the 645 00:31:29,440 --> 00:31:32,840 Speaker 5: way they build the transmissions now is that it's technically 646 00:31:33,240 --> 00:31:36,320 Speaker 5: manual on the inside and then the car kind of 647 00:31:36,640 --> 00:31:37,440 Speaker 5: shifts itself. 648 00:31:37,640 --> 00:31:38,480 Speaker 6: I guess, yeah. 649 00:31:38,520 --> 00:31:41,160 Speaker 1: What they're saying, what you actually have is you actually 650 00:31:41,360 --> 00:31:45,120 Speaker 1: have the DPS six to six speed transmission. And there's 651 00:31:45,160 --> 00:31:48,520 Speaker 1: a campaign out there for clutch shutter where they're having 652 00:31:48,640 --> 00:31:53,160 Speaker 1: issues with the transmission and it's not so much that 653 00:31:53,200 --> 00:31:54,920 Speaker 1: it's a clutch, but it's just the design of the 654 00:31:55,000 --> 00:31:57,280 Speaker 1: trans and the material they used the first go around 655 00:31:57,720 --> 00:32:00,800 Speaker 1: had their issues and it's just chattering and shuttering and 656 00:32:01,000 --> 00:32:05,400 Speaker 1: not making for a smooth operation. But it's all under warranty, right, 657 00:32:05,400 --> 00:32:07,240 Speaker 1: they're not charging you for any of the yeah. 658 00:32:07,120 --> 00:32:09,120 Speaker 5: No, it's just you know, I just thought I had 659 00:32:09,160 --> 00:32:11,280 Speaker 5: a ninety eight camera before this and with three hundred 660 00:32:11,320 --> 00:32:13,000 Speaker 5: thousand miles, and I did a lot of the work 661 00:32:13,160 --> 00:32:14,880 Speaker 5: myself on it. So I was just like, all right, 662 00:32:14,960 --> 00:32:17,040 Speaker 5: I'll get this new car, you know, I don't got 663 00:32:17,120 --> 00:32:19,160 Speaker 5: to worry about anything for a while. And now the 664 00:32:19,200 --> 00:32:21,480 Speaker 5: guy's telling me, well, this is a reoccurring problem, and 665 00:32:21,800 --> 00:32:24,640 Speaker 5: you know it could happen again, if not a number 666 00:32:24,680 --> 00:32:26,960 Speaker 5: of times. So I just kind of wanted to know 667 00:32:27,040 --> 00:32:27,880 Speaker 5: what you think about that. 668 00:32:28,080 --> 00:32:31,360 Speaker 1: And then you know, I think that you've heard of this, yeah, 669 00:32:31,400 --> 00:32:33,440 Speaker 1: oh yeah, And I think the straight answer is I 670 00:32:33,440 --> 00:32:36,600 Speaker 1: think it's a problem that didn't see coming. Fortunately, you know, 671 00:32:36,680 --> 00:32:39,720 Speaker 1: the twenty fourteen was the last model year that it's involved. 672 00:32:39,760 --> 00:32:43,240 Speaker 1: It's actually twenty eleven through fourteen. Did you get the 673 00:32:43,320 --> 00:32:45,720 Speaker 1: dealer level? Did you a dealer letter? Did you get 674 00:32:45,800 --> 00:32:47,520 Speaker 1: the information from Ford. 675 00:32:48,200 --> 00:32:49,959 Speaker 6: That notch points up? All right? 676 00:32:49,960 --> 00:32:52,200 Speaker 1: I would tell you to call Ford Motor Company, go 677 00:32:52,320 --> 00:32:55,000 Speaker 1: over the dealer's head. There is a letter out there 678 00:32:55,040 --> 00:32:57,520 Speaker 1: that you should be receiving if you haven't received it already, 679 00:32:57,560 --> 00:32:59,320 Speaker 1: and it's going to come to you and it's going 680 00:32:59,360 --> 00:33:03,840 Speaker 1: to talk about as MT clutch shutter and extended warranty 681 00:33:03,920 --> 00:33:05,560 Speaker 1: on all of this, and just what they're doing to 682 00:33:05,640 --> 00:33:09,760 Speaker 1: make the problem correct. And it's a lot of the vehicles, 683 00:33:09,760 --> 00:33:11,800 Speaker 1: a lot of the focuses are having this particular problem 684 00:33:11,840 --> 00:33:15,080 Speaker 1: with that particular trends. It's unfortunate. I can't I can't 685 00:33:15,120 --> 00:33:17,960 Speaker 1: sugarcoat it. Uh, you know what, it's the roll of 686 00:33:18,000 --> 00:33:20,840 Speaker 1: the dice. I can tell you that the difference though, 687 00:33:20,960 --> 00:33:23,800 Speaker 1: between that ninety eight camera and a twenty fourteen camera. 688 00:33:24,720 --> 00:33:26,000 Speaker 1: You know what, you might have had this, You might 689 00:33:26,040 --> 00:33:28,880 Speaker 1: have had a like problem with issues like this just 690 00:33:28,960 --> 00:33:31,520 Speaker 1: as well. So you know, just don't blame it on 691 00:33:31,600 --> 00:33:33,160 Speaker 1: that you bought afford. It just happened to be something 692 00:33:33,200 --> 00:33:35,640 Speaker 1: you got stuck with on a newer car. Keep me posted, Julie, 693 00:33:35,680 --> 00:33:37,040 Speaker 1: let me know how you make out. But by all means, 694 00:33:37,080 --> 00:33:38,880 Speaker 1: get your hands on that letter. I'm running ending in 695 00:33:38,880 --> 00:33:40,320 Speaker 1: the car doctor. We're back right after this. 696 00:33:57,280 --> 00:33:59,840 Speaker 5: On the streets away where. 697 00:34:06,240 --> 00:34:08,239 Speaker 1: Welcome back, right, I'm meeting the card doctor here. Let 698 00:34:08,280 --> 00:34:10,080 Speaker 1: me do it a little bit of housekeeping eight five 699 00:34:10,200 --> 00:34:12,360 Speaker 1: five five six zero nine nine zero zero. The car 700 00:34:12,400 --> 00:34:15,320 Speaker 1: Doctor's twenty four to seven number. You can call that number, 701 00:34:15,400 --> 00:34:17,360 Speaker 1: and you know, leave a message if you're not on 702 00:34:17,440 --> 00:34:20,200 Speaker 1: the air. This radio shows live Saturday afternoons two to 703 00:34:20,239 --> 00:34:23,480 Speaker 1: four pm Eastern time. But obviously we're carried on many 704 00:34:23,480 --> 00:34:26,520 Speaker 1: affiliates across this country of ours, and you can get 705 00:34:26,560 --> 00:34:28,399 Speaker 1: us on delayed broadcasts. So if you call eight five 706 00:34:28,520 --> 00:34:30,840 Speaker 1: five five six zero nine nine zero zero, leave a 707 00:34:30,880 --> 00:34:33,719 Speaker 1: message fast Harry or executive producer. We'll call you back 708 00:34:33,760 --> 00:34:36,120 Speaker 1: and get you up here in queue. There's more information 709 00:34:36,239 --> 00:34:39,759 Speaker 1: about this show at Cardoctorshow dot com as well as 710 00:34:39,800 --> 00:34:41,799 Speaker 1: if you go down the left side of Cardoctorshow dot 711 00:34:41,880 --> 00:34:44,520 Speaker 1: com that page you'll find tune in dot com, which 712 00:34:44,600 --> 00:34:46,880 Speaker 1: has a list of affiliates or a partial list of affiliates. 713 00:34:46,880 --> 00:34:49,719 Speaker 1: You can also find podcasts and the ability to subscribe 714 00:34:49,719 --> 00:34:53,080 Speaker 1: to podcast at iHeart dot com and iTunes dot com. 715 00:34:53,560 --> 00:34:55,600 Speaker 1: And you know, obviously you can click on you can 716 00:34:55,600 --> 00:34:57,960 Speaker 1: go to our podcast page and download podcasts right from 717 00:34:58,000 --> 00:34:59,759 Speaker 1: there if you want to do it manually as well. 718 00:34:59,800 --> 00:35:01,359 Speaker 1: If you you need me during the week, it's Ron 719 00:35:01,400 --> 00:35:03,800 Speaker 1: at Cardoctorshow dot com. Send me an email. I'll be 720 00:35:03,840 --> 00:35:05,440 Speaker 1: glad to talk to you. Will help solve your problem, 721 00:35:05,880 --> 00:35:08,520 Speaker 1: just like this gentleman here. Dave right In writes in Hey, 722 00:35:08,640 --> 00:35:10,920 Speaker 1: Ron Love the Show two thousand and seven Toyota RAV four. 723 00:35:10,920 --> 00:35:13,520 Speaker 1: I've got an oil consumption problem. Had Toyota test it. 724 00:35:13,600 --> 00:35:16,600 Speaker 1: They say it doesn't meet the requirement or the amount 725 00:35:16,680 --> 00:35:18,400 Speaker 1: for any action. But it's not good. I just did 726 00:35:18,400 --> 00:35:20,400 Speaker 1: an oil change and it's down two and a half quarts. 727 00:35:20,400 --> 00:35:22,000 Speaker 1: I checked the oil more now than I do in 728 00:35:22,080 --> 00:35:24,080 Speaker 1: any of my other vehicles, because I know there's a 729 00:35:24,080 --> 00:35:24,760 Speaker 1: potential problem. 730 00:35:24,800 --> 00:35:25,239 Speaker 5: What can I do? 731 00:35:25,400 --> 00:35:29,640 Speaker 1: Dave listen, I know it's not good, and it's funny 732 00:35:30,120 --> 00:35:32,560 Speaker 1: that Toyota can't come up with a better solution for this. 733 00:35:33,040 --> 00:35:34,919 Speaker 1: They do have a spec I think it's a quart 734 00:35:34,960 --> 00:35:37,680 Speaker 1: in a thousand miles as acceptable. So you know how 735 00:35:37,760 --> 00:35:39,560 Speaker 1: far off that mark were you? If it's a court 736 00:35:39,600 --> 00:35:41,239 Speaker 1: in twelve hundred miles. I think they've got to look 737 00:35:41,280 --> 00:35:44,080 Speaker 1: at that and say, you know, come on, guys, you 738 00:35:44,160 --> 00:35:46,080 Speaker 1: know I'm so close to the line. Where can you 739 00:35:46,160 --> 00:35:49,880 Speaker 1: help me here? Because the fix for this is also 740 00:35:50,040 --> 00:35:52,560 Speaker 1: not really a great one, in that they're pulling pistons 741 00:35:52,560 --> 00:35:55,280 Speaker 1: out of the cylinders in the in the dealership engine 742 00:35:55,320 --> 00:35:57,560 Speaker 1: block stays in the bay in the vehicle, and they're 743 00:35:57,880 --> 00:36:01,279 Speaker 1: doing a rering right there in the bed and that's 744 00:36:01,360 --> 00:36:04,239 Speaker 1: the fix, and it's kind of interesting. I think part 745 00:36:04,280 --> 00:36:05,719 Speaker 1: of it is that they've got such a problem, so 746 00:36:05,840 --> 00:36:08,719 Speaker 1: widespread over so many vehicles, that there isn't a better 747 00:36:08,840 --> 00:36:12,560 Speaker 1: solution available at this particular point. So the best thing 748 00:36:12,600 --> 00:36:14,520 Speaker 1: I can tell you to do is keep an eye 749 00:36:14,560 --> 00:36:16,839 Speaker 1: on the oil level. Talk to Toyota, see if there's 750 00:36:16,840 --> 00:36:19,680 Speaker 1: any leeway, tell them make me happy. I'm a Toyota customer. 751 00:36:19,719 --> 00:36:22,680 Speaker 1: And if not, well there's always Ford, Chevy or Chrysler. 752 00:36:22,960 --> 00:36:25,200 Speaker 1: Maybe not the Chrysler. We'll talk about that in the future. 753 00:36:25,280 --> 00:36:27,520 Speaker 1: I'm mominating the car doctor till the next time. The 754 00:36:27,600 --> 00:36:29,560 Speaker 1: mechanics aren't expensive, they're priceless. 755 00:36:29,800 --> 00:36:30,120 Speaker 6: See you