WEBVTT - Apple AI, New Macs & Cybersecurity Tips 0:00:00.200 --> 0:00:03.680 Apple's AI update is now available. What you can actually 0:00:03.760 --> 0:00:07.440 do with it right now on your iPhone. Disney Plus 0:00:07.600 --> 0:00:11.560 is copying one of Netflix's most popular features, and it 0:00:11.640 --> 0:00:15.240 might change how you find what to watch next. Nintendo 0:00:15.360 --> 0:00:18.080 launched a surprise new app that lets you stream forty 0:00:18.160 --> 0:00:21.639 years of gaming history. How you can get it for free? 0:00:21.760 --> 0:00:25.880 Plus your tech questions answered? What's going on Rich dmiro 0:00:26.000 --> 0:00:28.760 And this is Rich on Tech. This is the show 0:00:28.800 --> 0:00:30.560 where I talk about the tech stuff I think you 0:00:30.600 --> 0:00:33.360 should know about. It's also the place where I answer 0:00:33.520 --> 0:00:37.400 your questions about technology. I believe that tech should be interesting, 0:00:37.800 --> 0:00:41.559 useful and fun. All right, my favorite part of the week. 0:00:41.720 --> 0:00:44.760 Let's open up those phone lines at triple eight Rich 0:00:44.840 --> 0:00:47.560 one oh one. That's eight eight eight seven four to 0:00:47.640 --> 0:00:50.760 two four one zero one. I bet it's Kim's favorite 0:00:50.800 --> 0:00:54.040 part of the week as well, because she gets to 0:00:54.080 --> 0:00:57.760 deal with you. She is our first line of defense here. 0:00:57.800 --> 0:00:59.440 She will answer your call and gets you in the 0:00:59.480 --> 0:01:02.400 queue to be on the show. Give me call if 0:01:02.440 --> 0:01:04.880 you have a question about technology. Email is also open. 0:01:04.920 --> 0:01:08.440 You can go to rich on tech dot tv and 0:01:08.560 --> 0:01:12.480 hit contact once again, Rich on tech dot tv, hit 0:01:12.560 --> 0:01:16.440 contact and that will bring it right to my inbox. 0:01:16.760 --> 0:01:19.560 All right. Coming up on the show today, We've got 0:01:20.280 --> 0:01:23.319 We're gonna take you to tech Crunch Disrupt. This is 0:01:23.400 --> 0:01:27.080 a convention up in San Francisco, where I was this week. 0:01:27.760 --> 0:01:30.640 We'll talk to some innovative startups and of course TechCrunch 0:01:30.720 --> 0:01:34.240 editor in chief Connie Loysis. Then a little bit later 0:01:34.280 --> 0:01:35.880 in the show, we're going to talk to Apple's Health 0:01:35.920 --> 0:01:39.240 and Watch product marketing director dedre Callbeck. She is going 0:01:39.319 --> 0:01:43.120 to discuss the new AirPods Pro Hearing Aid feature. They 0:01:43.160 --> 0:01:45.920 also have hearing protection and I did take the test. 0:01:46.360 --> 0:01:48.400 I'll tell you what my results were later on in 0:01:48.400 --> 0:01:52.120 the show. And later in the show, social media cyber 0:01:52.240 --> 0:01:56.760 security influencer Caitlin Serian, known as cyber Security Girl, will 0:01:56.840 --> 0:02:01.320 join us with some online safety tips. Well, hopefully you 0:02:01.440 --> 0:02:05.280 had an excellent Halloween. I know I did with the kids. 0:02:05.600 --> 0:02:08.000 It's just wild. We've been doing Halloween with the same 0:02:08.040 --> 0:02:11.600 group of friends now for thirteen years and it's just wild. 0:02:11.800 --> 0:02:14.400 Like all of our kids have grown up and it 0:02:14.520 --> 0:02:16.600 became you know, like when we first started, the kids 0:02:16.600 --> 0:02:18.519 would just make it down like you know, three or 0:02:18.560 --> 0:02:21.200 four houses on the street. Now we're walking all over 0:02:21.240 --> 0:02:23.280 the place. And it's just a whole different ballgame. They're 0:02:23.280 --> 0:02:26.000 going by themselves for an hour. So it's really been 0:02:26.000 --> 0:02:28.840 fun to watch that progression. I really enjoy Halloween. I 0:02:28.840 --> 0:02:31.680 think it's one of the sort of universal fun holidays 0:02:31.680 --> 0:02:34.079 for a lot of people because you could just let 0:02:34.120 --> 0:02:36.520 loose as an adult or a kid. It's equally fun 0:02:36.560 --> 0:02:40.000 for both. But I do tell you this for a reason. 0:02:40.360 --> 0:02:44.200 It is the November slide into the holidays. We're into November, 0:02:44.680 --> 0:02:47.079 and I'm telling you the holidays will be here before 0:02:47.120 --> 0:02:49.520 you know it. So start that planning now for the 0:02:49.560 --> 0:02:51.839 gifts and the things you want to get. Because here's 0:02:51.880 --> 0:02:54.040 what I do. Like I did on Halloween, I was 0:02:54.080 --> 0:02:58.040 literally shopping for my Halloween costume the morning of Halloween. 0:02:58.240 --> 0:03:00.120 Why did I wait until the morning of Halloween, I 0:03:00.200 --> 0:03:02.840 don't know. I had so many days before Halloween. I 0:03:03.000 --> 0:03:06.600 decorated the house the very first day you could legally speaking, 0:03:07.160 --> 0:03:09.600 which is like, you know, the first weekend in October. 0:03:09.600 --> 0:03:10.960 I think whatever it was. I was like, all right, 0:03:11.000 --> 0:03:13.120 it's a cool day in la I'm decorating the house. 0:03:13.560 --> 0:03:15.320 And so I did that, and of course I'll take 0:03:15.360 --> 0:03:18.279 down those decorations and I'll put up the Christmas decorations 0:03:19.080 --> 0:03:21.639 right away. Because I'm that person I like to get 0:03:21.639 --> 0:03:24.000 the maximum. It is a lot of work to put 0:03:24.080 --> 0:03:26.519 the decorations out and to put them back, take them back, 0:03:26.560 --> 0:03:28.880 and so I like to get the maximum time out 0:03:28.919 --> 0:03:32.080 of those decorations. But when the holiday's over, I am done. 0:03:32.120 --> 0:03:35.320 I want those things out of my sight. So anyway, 0:03:35.360 --> 0:03:37.440 get ready for the slide into the holidays. You heard 0:03:37.440 --> 0:03:41.480 it here first. It is happening very very quickly. This week. 0:03:41.520 --> 0:03:44.760 It's all about Apple. I know, before you send me 0:03:44.800 --> 0:03:47.680 those angry emails. Hey, you were there when I talked 0:03:47.680 --> 0:03:50.280 about Pixel, you were there when I talked about Samsung. 0:03:50.560 --> 0:03:54.120 This show offers equal coverage to all of the major 0:03:54.200 --> 0:03:57.000 tech companies. This happens to be Apple's week because they 0:03:57.080 --> 0:04:00.960 launched a lot of new stuff. First off, Apple Intelligence. 0:04:01.000 --> 0:04:02.560 I'll tell you about that, and then i'll get into 0:04:02.600 --> 0:04:06.000 the new Mac computers as well. So let's start with 0:04:06.040 --> 0:04:09.880 Apple Intelligence. Maybe you're already playing with this on your smartphone, 0:04:09.920 --> 0:04:13.880 on your iPhone. This is on the iPhone fifteen Pro 0:04:13.960 --> 0:04:16.800 models and above, so iPhone fifteen Pro, Promax and the 0:04:16.839 --> 0:04:20.200 iPhone sixteen models. So you have to update your software 0:04:20.240 --> 0:04:23.400 to iOS eighteen point one, and then you have to 0:04:23.480 --> 0:04:26.760 opt into Apple Intelligence in the settings. There's a new 0:04:26.800 --> 0:04:29.760 setting after you update your phone called Apple Intelligence, and 0:04:29.880 --> 0:04:32.240 Siri you say yes, I want to be in, and 0:04:32.279 --> 0:04:34.080 then it will take you on a little wait list 0:04:34.400 --> 0:04:36.400 and suddenly your phone will say, oh, you got it. 0:04:36.440 --> 0:04:38.599 A couple hours later, and now you have access to 0:04:38.680 --> 0:04:42.839 these things. Here's what you can do today. Enhanced writing tools. 0:04:42.839 --> 0:04:46.479 That's number one. So anywhere you see a blinker a 0:04:46.520 --> 0:04:49.680 cursor blinking on the iPhone, you now have access to 0:04:49.720 --> 0:04:51.840 these new writing tools. So you can select them some 0:04:52.040 --> 0:04:55.520 text and you can rewrite it. You can summarize it, 0:04:55.600 --> 0:04:58.160 you can make it a list, a table. You can 0:04:58.240 --> 0:05:01.760 use AI driven grammar adjustments. So I was talking to 0:05:01.760 --> 0:05:04.240 grammarly up in San Francisco. I said, ah, is this 0:05:04.400 --> 0:05:07.000 kind of like really bad for your business because it's 0:05:07.000 --> 0:05:11.800 now built into the iPhone And from my experience, yeah, 0:05:11.839 --> 0:05:14.000 it's probably not a good thing. They said they were 0:05:14.000 --> 0:05:16.240 focusing more on business at this point because that's where 0:05:16.240 --> 0:05:19.320 the growth is. I guess. So you got those enhanced 0:05:19.320 --> 0:05:21.320 writing tools, that's probably the biggest thing. Like if you 0:05:21.320 --> 0:05:24.920 write something on Facebook or Instagram, you can highlight your 0:05:24.920 --> 0:05:27.880 text and proof free to summarize it. Change it, make 0:05:27.920 --> 0:05:31.080 it friendly, make it fun, make it business, whatever you want. 0:05:31.880 --> 0:05:34.200 That's throughout the whole phone. Now you've got a new 0:05:34.279 --> 0:05:36.640 natural series. So when you bring up Siri this time, 0:05:36.640 --> 0:05:39.000 by pressing the side button, your phone is going to 0:05:39.040 --> 0:05:41.440 glow around the edges. That's kind of like the new thing. 0:05:41.920 --> 0:05:44.640 That's what they were teasing when they called the event 0:05:44.760 --> 0:05:47.320 glow time. Of course, none of this stuff was ready 0:05:47.320 --> 0:05:50.360 in time, so it was a really off sync, very 0:05:50.480 --> 0:05:53.680 rare miss for Apple in this respect, but that's what happened, 0:05:53.680 --> 0:05:55.359 and now it all makes sense why they were so 0:05:55.480 --> 0:05:57.799 into the glowing stuff when there was no glowing stuff 0:05:57.960 --> 0:06:00.600 when it came to the new iPhones until a month later. 0:06:01.200 --> 0:06:03.479 So now they glow. So when you bring up Siri, 0:06:03.560 --> 0:06:09.200 she glows, and that's very exciting, I guess. But Siri 0:06:09.320 --> 0:06:11.960 has gotten smarter, like Apple has said for ten years 0:06:11.960 --> 0:06:15.960 now and I haven't seen it, but it's supposedly smarter. 0:06:16.480 --> 0:06:18.280 And you can also do this to it. So if 0:06:18.320 --> 0:06:21.719 you're saying something like setting a timer and you say, oh, 0:06:21.839 --> 0:06:23.800 set a timer for five I mean seven, I mean 0:06:24.120 --> 0:06:27.000 nine minutes, Siri will understand what you're trying to say. 0:06:27.000 --> 0:06:29.280 That you just wanted that timer for nine minutes, whereas 0:06:29.279 --> 0:06:32.159 before you might have gotten an error back photos app. 0:06:32.200 --> 0:06:34.560 I know it's very confusing the redesign of the photos 0:06:34.560 --> 0:06:37.200 app that is still being worked through. My advice there 0:06:37.279 --> 0:06:39.039 is to scroll all the way to the bottom and 0:06:39.160 --> 0:06:42.240 use the customization option, get rid of all the nonsense 0:06:42.240 --> 0:06:44.599 that Apple added, and just get the most important stuff 0:06:44.640 --> 0:06:47.719 to you, which for me is basically just recent photos 0:06:47.720 --> 0:06:50.760 of my favorite photos. But that may vary depending on 0:06:50.760 --> 0:06:53.600 what you need. But now when you search in the 0:06:53.600 --> 0:06:57.520 Photos app, you can search by describing stuff inside your photos, 0:06:57.520 --> 0:06:59.480 so that will work for photos and videos. So if 0:06:59.520 --> 0:07:01.640 you want someone in a red bathing suit jumping into 0:07:01.640 --> 0:07:03.960 a pool, you can search that and it will find 0:07:04.160 --> 0:07:07.680 that picture for you. The cleanup tool, this is probably 0:07:07.720 --> 0:07:09.920 the thing that you might use the most. This is 0:07:09.960 --> 0:07:13.160 what we saw come to Samsung and Pixel months ago. 0:07:13.600 --> 0:07:16.800 Now it is available maybe years ago on the Pixel, 0:07:16.840 --> 0:07:19.360 but this is now available on the iPhone. So if 0:07:19.360 --> 0:07:21.040 you go in to edit a photo, you'll see a 0:07:21.040 --> 0:07:24.080 new cleanup tool and it will erase unwanted objects and 0:07:24.160 --> 0:07:28.320 images from your unwanted objects and people from your images 0:07:29.160 --> 0:07:32.440 very simply, very easily. It works really well, again it 0:07:32.480 --> 0:07:34.640 glows when you kind of brush over the thing that 0:07:34.680 --> 0:07:37.360 you want to erase. So again there's that glow, and 0:07:37.440 --> 0:07:40.040 so that works. I mean it's pretty good. It's not perfect, 0:07:40.040 --> 0:07:43.120 but it works pretty well. Then everything is sort of 0:07:43.360 --> 0:07:46.720 prioritized and summarized when it comes to your notifications and 0:07:46.760 --> 0:07:49.800 your emails. So you'll notice your notifications are sort of 0:07:49.840 --> 0:07:53.280 summarized and also grouped together, which I really like. You 0:07:53.320 --> 0:07:57.480 can also get priority email notifications. But again, think about this. 0:07:57.680 --> 0:07:59.840 All the features I've talked about, except for the writing, 0:08:00.240 --> 0:08:03.320 really pushes you deeper into that Apple ecosystem. You're not 0:08:03.320 --> 0:08:05.600 going to get a lot of these summarizations and things 0:08:05.840 --> 0:08:08.440 if you're not using Apple Mail, if you're not using 0:08:08.480 --> 0:08:11.760 Apple messages, if you're not using Apple Photos. See what's 0:08:11.760 --> 0:08:15.520 happening here. It's Apple Intelligence. They're locking you even deeper 0:08:15.600 --> 0:08:18.280 into that Apple ecosystem. If you're all in it, it's great, 0:08:18.320 --> 0:08:20.760 it's gonna work very nicely. But for someone like myself 0:08:20.760 --> 0:08:25.080 who's using mostly Google products for my mail and my photos, 0:08:26.080 --> 0:08:28.840 and I use third party apps for mostly everything, this 0:08:28.880 --> 0:08:30.800 is not going to work so well because when I'm 0:08:30.840 --> 0:08:33.120 searching for stuff, it's not looking an iCloud. It's not 0:08:33.200 --> 0:08:36.240 looking in the photos app, it's not looking in the 0:08:36.280 --> 0:08:39.800 notes app on the iPhone, it's not able to look 0:08:39.800 --> 0:08:42.400 in the apps that I'm using. So maybe in the 0:08:42.400 --> 0:08:45.240 future they'll log hook into some of these third party 0:08:45.240 --> 0:08:49.000 apps as well. Okay, this is pretty cool. In your 0:08:49.160 --> 0:08:52.719 phone app, you can now record phone calls and transcribe them. 0:08:52.760 --> 0:08:55.280 This is great for myself as a journalist because I 0:08:55.320 --> 0:08:56.840 was on the phone with a PR person. I said, hey, 0:08:56.840 --> 0:08:58.640 do you mind if I record this call. It's much easier. 0:08:58.679 --> 0:09:00.600 I don't have to take notes. So now you can 0:09:00.640 --> 0:09:03.680 record the calls, not only get the recording of that conversation, 0:09:04.120 --> 0:09:08.200 but also get the full transcript and summarized notes. I 0:09:08.240 --> 0:09:10.000 find that the notes are a little hit or miss, 0:09:10.040 --> 0:09:13.040 but this is just the beginning. You can also record 0:09:13.160 --> 0:09:16.800 and summarize just regular audio recordings on your phone as well, 0:09:16.840 --> 0:09:20.280 which is really nice. Coming soon. This is coming in December. 0:09:20.720 --> 0:09:24.120 Those personalized emojis, they call them gen moojis, so you'll 0:09:24.120 --> 0:09:26.200 be able to create an emoji of anything you want. 0:09:26.559 --> 0:09:29.240 So if you want to fish swimming on a bagel, 0:09:29.400 --> 0:09:31.160 you can make that. If you're chatting with someone, it 0:09:31.200 --> 0:09:34.320 will even suggest things in your chats to make emoji's 0:09:34.960 --> 0:09:38.079 access to Chat GIBT, so Siri will connect to chat 0:09:38.160 --> 0:09:42.000 GBT come December. And then of course visual intelligence. You 0:09:42.000 --> 0:09:44.760 can actually scan things kind of like Google Lens using 0:09:44.800 --> 0:09:48.400 the iPhone camera, and they'll have an image playground as 0:09:48.400 --> 0:09:50.600 well where you can generate images. I got a preview 0:09:50.640 --> 0:09:52.360 of that at the Apple event this week here in 0:09:52.480 --> 0:09:55.679 LA and Apple's doing a really nice job with their 0:09:55.679 --> 0:10:00.760 image generation. It's very very like Hollywood esque, like they 0:10:00.800 --> 0:10:03.720 did a really nice job. Uh So that's it. That's 0:10:03.720 --> 0:10:05.960 the Apple Intelligence. That's what you can do with it 0:10:06.080 --> 0:10:09.840 right now. Is it groundbreaking, It's good for iPhone users. 0:10:09.880 --> 0:10:12.640 I think. Is it as amazing as what we have 0:10:12.720 --> 0:10:15.280 on the Pixel and the Samsung. I think it's similar. 0:10:15.440 --> 0:10:17.880 I think that some things are better, some things are 0:10:17.880 --> 0:10:20.360 a little worse, And you know, at the end of 0:10:20.400 --> 0:10:23.120 the day, I think what Apple does best is make 0:10:23.200 --> 0:10:25.959 you work with Apple products more and more. So that's 0:10:26.000 --> 0:10:30.640 that coming up. I will tell you about the Apple computers. 0:10:30.640 --> 0:10:32.760 They have some new Apple Mac computers. I'll tell you 0:10:32.760 --> 0:10:36.199 about that. Plus Microsoft is tossing a lifeline to Windows 0:10:36.280 --> 0:10:38.920 ten users. I'll have that. Plus your calls at Triple 0:10:38.920 --> 0:10:42.000 eight rich one O one that's eight eight eight seven 0:10:42.080 --> 0:10:46.719 four to two four one zero one. Welcome back to 0:10:46.800 --> 0:10:49.080 Rich on Tech. Rich Demiro here hanging out with you, 0:10:49.240 --> 0:10:53.080 talking technology at Triple eight Rich one O one that's 0:10:53.120 --> 0:10:57.400 eight eight eight seven four to two four one zero one. 0:10:58.040 --> 0:11:00.120 Phone lines are open. Give me a call if you 0:11:00.160 --> 0:11:06.240 have a question about technology. And if you've noticed we 0:11:06.320 --> 0:11:09.720 are doing songs that are bobo. Did you know what 0:11:09.760 --> 0:11:13.640 these songs are? Can you tell they are? They're crowd 0:11:13.760 --> 0:11:17.240 pleasing karaoke songs. That's what I tried to fit. Yeah, 0:11:17.840 --> 0:11:22.160 so my my go to is always, uh, don't stop 0:11:22.160 --> 0:11:28.360 believing what's yours? So it makes a lot baby got back. Yeah, 0:11:28.400 --> 0:11:31.360 that's always always if you want to get that crowd 0:11:31.400 --> 0:11:34.120 going right, that's the song. All right, let's go to 0:11:34.360 --> 0:11:38.720 uh Dennis in Pasadena, California. Dennis, you're on with Rich. 0:11:39.480 --> 0:11:42.880 Hey, Rich, thank you stick my call. Hey, So I 0:11:42.920 --> 0:11:47.920 have air I have air Pods Pro second generation. I 0:11:48.000 --> 0:11:55.160 have an Apple iPhone sixteen Pro and I just did the. 0:11:55.160 --> 0:11:57.040 Hearing test a couple of days ago. 0:11:57.240 --> 0:12:01.559 I guess you know, maybe uh I heard that they 0:12:02.440 --> 0:12:05.920 there was a way that uh the AirPods, the AirPods 0:12:05.960 --> 0:12:08.160 could help with a little bit of hearing loss, which 0:12:08.200 --> 0:12:08.719 I do have. 0:12:10.000 --> 0:12:12.679 Anyway, how is the test result. 0:12:12.880 --> 0:12:16.960 Well, it's funny. It's said there was no uh, did 0:12:17.160 --> 0:12:18.440 not detect hearing loss. 0:12:18.480 --> 0:12:19.640 And I know I have hearing loss. 0:12:19.679 --> 0:12:23.280 I'm a musician, so that's not good. That's good. 0:12:24.120 --> 0:12:27.960 Here's the thing. Ever, since I did that test, I'm 0:12:28.040 --> 0:12:33.200 noticing that I'm my air pods are distorting when I'm 0:12:33.240 --> 0:12:36.800 talking to someone on the phone, Like you know what 0:12:36.920 --> 0:12:40.360 digital distortion sounds like, when it's maxing out a little bit, 0:12:40.440 --> 0:12:44.240 you get like a glitch. Yeah, hearing that in the 0:12:44.880 --> 0:12:47.640 in the air pods only when I'm speaking on the 0:12:47.679 --> 0:12:50.880 phone and it's the voice of the person that i'm 0:12:50.920 --> 0:12:54.000 speaking with, Like right now, I'm hearing it speaking to you, so. 0:12:53.960 --> 0:12:57.040 You can, okay, when I talked to when I talk 0:12:57.120 --> 0:12:59.880 to you, it sounds garbled and kind of messed up digitized. 0:13:00.800 --> 0:13:02.040 It's not garbled. 0:13:02.320 --> 0:13:05.440 It's just every once in a while hear a little okay. 0:13:05.720 --> 0:13:09.280 Well, it sounds it sounds like maybe something happened when 0:13:09.280 --> 0:13:11.040 you did this hearing test, like maybe one of the 0:13:11.080 --> 0:13:15.080 settings got changed on your phone as a result of 0:13:15.080 --> 0:13:17.120 this test. I'm not sure. It could be just pure 0:13:17.160 --> 0:13:19.920 coincidence that this is happening. But here are the steps 0:13:19.920 --> 0:13:22.200 that I would take to sort of troubleshoot this and 0:13:22.240 --> 0:13:25.520 reset things and get them back to normal. So first off, 0:13:25.559 --> 0:13:29.400 I would go into your settings, the accessibility settings under 0:13:29.480 --> 0:13:33.640 audio and visual there is something called headphone accommodations, so 0:13:33.880 --> 0:13:37.240 you can see if there's any sort of and you 0:13:37.280 --> 0:13:39.120 can search for all this stuff. By the way, you 0:13:39.160 --> 0:13:42.240 can just search for headphone accommodations and settings and then 0:13:42.280 --> 0:13:45.200 see if that's turned on. And so if that's turned on, 0:13:45.360 --> 0:13:48.360 that might be that might be doing it, So I 0:13:48.360 --> 0:13:50.920 would turn that off and that might get you back 0:13:50.920 --> 0:13:53.679 to normal. And by the way, before you do anything, 0:13:53.800 --> 0:13:56.320 just go ahead and restart your phone. So that's like 0:13:56.400 --> 0:13:58.760 number one. Before you do anything, just restart your phone. 0:13:59.360 --> 0:14:02.320 Then the second thing to check is the equalizer setting. 0:14:02.440 --> 0:14:05.400 So if you just type in on your search again 0:14:05.480 --> 0:14:09.160 eq and this is in the music app so this 0:14:09.280 --> 0:14:12.480 may not apply to your calls, but you can see 0:14:12.480 --> 0:14:15.400 if you have any sort of equalizer settings on. And 0:14:15.400 --> 0:14:17.440 then if none of that works, I would probably do 0:14:18.800 --> 0:14:21.600 a reset of all of your settings. So you can 0:14:21.640 --> 0:14:26.040 go into Settings general reset reset all settings, and that 0:14:26.080 --> 0:14:28.720 will reset pretty much all of these settings that you've 0:14:28.720 --> 0:14:32.000 customized on your phone. Now, I know it's a little extreme, 0:14:32.440 --> 0:14:34.120 but if you want this to work again, that might 0:14:34.160 --> 0:14:36.160 be what you have to do. So you can do 0:14:36.200 --> 0:14:38.920 that as well. This will reset sort of a lot 0:14:38.960 --> 0:14:41.239 of things on your phone, like the Wi Fi passwords, 0:14:41.280 --> 0:14:44.920 the Bluetooth connections, So only do that as the last resort. 0:14:46.120 --> 0:14:49.000 You can also try a reset of the air pods, 0:14:50.600 --> 0:14:52.800 and so let's see can you reset There's got to 0:14:52.800 --> 0:14:55.880 be a way to force a restart of AirPods. This says, 0:14:56.360 --> 0:14:59.880 let's see how to reset your AirPods and AirPods pro. 0:15:00.000 --> 0:15:02.720 So I would do that as well, and that involves 0:15:03.160 --> 0:15:06.440 putting your putting them in their case, waiting thirty seconds 0:15:07.160 --> 0:15:11.640 and then let's see here tap forget this device, and 0:15:11.720 --> 0:15:13.840 so I would do that, and then you can press 0:15:13.880 --> 0:15:16.360 the setup button on the front to repair those. So 0:15:16.400 --> 0:15:18.880 I would probably try that first before you do anything. 0:15:19.240 --> 0:15:23.600 So first reset your phone. Then I would disconnect the AirPods, 0:15:23.680 --> 0:15:26.240 reconnect them, and then I would go into the other 0:15:26.280 --> 0:15:28.360 things where you're resetting all the settings and hopefully that 0:15:28.400 --> 0:15:31.360 fixes it. I know what you're talking about. When it's 0:15:31.480 --> 0:15:34.560 when you get something like this, it's very frustrating because 0:15:34.840 --> 0:15:37.520 my wife sometimes she'll call me in my car and 0:15:37.680 --> 0:15:41.640 whatever forever, whatever reason, the connections all garbily and she'll 0:15:41.680 --> 0:15:43.240 just be like, oh, you sound like a monster, and 0:15:43.280 --> 0:15:45.560 all you have to do is just disconnect and call 0:15:45.600 --> 0:15:48.760 back and it works fine. So these things happen. I mean, 0:15:48.800 --> 0:15:51.120 none of this stuff is perfect. And there was an update. 0:15:51.480 --> 0:15:53.920 You must have gotten it obviously on the AirPods. There 0:15:54.000 --> 0:15:58.680 was an AirPods software update that also enabled the change 0:15:58.680 --> 0:16:02.120 for that hearing test. So good question, Dennis. Thanks a 0:16:02.160 --> 0:16:04.240 lot for the call today. Do appreciate it. I took 0:16:04.280 --> 0:16:07.040 the hearing test as well. I will tell you how 0:16:07.080 --> 0:16:08.880 that went a little bit later on when we talked 0:16:08.920 --> 0:16:12.440 to Apple's Dedra Callbeck about this test. She's going to 0:16:12.480 --> 0:16:16.840 explain what it's all about. Yeah, So if you run 0:16:16.880 --> 0:16:20.600 Microsoft Windows ten, you've got a little bit of a lifeline, 0:16:20.600 --> 0:16:23.400 but you're gonna have to pay for it. So Windows 0:16:23.480 --> 0:16:27.320 Microsoft is giving you an extra year of security updates 0:16:27.640 --> 0:16:32.640 for thirty dollars. So official support ends next October October fourteenth, 0:16:32.720 --> 0:16:36.920 twenty twenty five, and they've announced that consumers can purchase 0:16:36.960 --> 0:16:41.560 an extended security updates for thirty dollars for one year only. 0:16:42.040 --> 0:16:44.800 So do you think Windows updates are worth thirty dollars 0:16:44.840 --> 0:16:48.240 for a year? I don't think so. But you know, 0:16:48.240 --> 0:16:49.920 if you want to be protected for one more year, 0:16:49.960 --> 0:16:52.760 maybe you have a certain mission critical program that you're 0:16:52.840 --> 0:16:54.640 running on there that you do not want to switch 0:16:54.680 --> 0:16:57.800 to Windows eleven with, that will be a good way 0:16:57.840 --> 0:17:00.200 to do it. Business is totally completely different. They have 0:17:00.200 --> 0:17:02.800 different pricing sixty one dollars for the first year, and 0:17:02.840 --> 0:17:05.080 then they have options for the next two years. After that. 0:17:06.680 --> 0:17:08.760 You won't get any new features or bug fixes or 0:17:08.800 --> 0:17:12.240 tech support, but you will get critical important security updates 0:17:12.280 --> 0:17:15.440 for another year. Eighty eight rich one O one eight 0:17:15.520 --> 0:17:18.800 eight eight seven four to two four to one zero one. 0:17:19.000 --> 0:17:23.920 This is rich on Tech. Welcome back to rich on Tech. 0:17:24.040 --> 0:17:27.320 Rich DeMuro here hanging out with you, talking technology at 0:17:27.400 --> 0:17:30.680 triple eight rich one oh one. That's eight eight eight 0:17:31.240 --> 0:17:34.160 seven four to two four to one zero one. Give 0:17:34.200 --> 0:17:36.159 me a call if you have a question about technology. 0:17:36.280 --> 0:17:38.320 We will get back to those phone lines in just 0:17:38.440 --> 0:17:41.360 a bit. But first, this week I was in San 0:17:41.440 --> 0:17:46.160 Francisco to attend tech Crunch Disrupt. This is a gathering 0:17:46.240 --> 0:17:50.879 of tech innovators, founders and visionaries and Connie Loysis is 0:17:51.040 --> 0:17:53.879 editor in chief at tech Crunch. First I talked with 0:17:53.920 --> 0:17:57.240 her about the hottest topic at the show, which is AI, 0:17:57.359 --> 0:18:00.800 of course, and what makes this event so special. 0:18:01.560 --> 0:18:04.280 Tech Crunch really is about giving people a front road 0:18:04.320 --> 0:18:07.879 of the future of technology. And so what's wonderful about 0:18:07.880 --> 0:18:10.639 Disrupt where we are right now, is it brings the 0:18:10.680 --> 0:18:13.960 people that are focused on the site and that community 0:18:14.200 --> 0:18:18.200 here in one place. It's founders, it's seasoned operators, it's 0:18:18.280 --> 0:18:21.640 investors who want to look at the next thing, and 0:18:21.680 --> 0:18:24.200 there's really no better place to network. There's like ten 0:18:24.240 --> 0:18:27.600 thousand people on site, many of them local, but many 0:18:27.640 --> 0:18:29.919 of them from a variety of countries. I think we 0:18:29.960 --> 0:18:32.040 have at least thirty five countries are represented here. So 0:18:32.080 --> 0:18:33.359 it's really really exciting. 0:18:33.560 --> 0:18:35.520 I think we come for a variety of reasons. 0:18:35.560 --> 0:18:37.800 I mean, I think especially this year, they're very focused 0:18:37.800 --> 0:18:40.440 on trying to understand what's happening in AI from an 0:18:40.440 --> 0:18:44.800 ethics and policy standpoint, in terms of how it's impacting 0:18:44.800 --> 0:18:48.560 traditional industries. Really all of those sectors are talking about 0:18:48.880 --> 0:18:51.320 the same thing, which is AI. I mean, AI is 0:18:51.440 --> 0:18:55.720 basically the Internet, it's mobile, It's undergirds everything, and people 0:18:55.720 --> 0:18:58.640 are just trying to understand what's happening because it's impacting 0:18:58.640 --> 0:18:59.920 things so rapidly. 0:19:00.280 --> 0:19:00.439 You know. 0:19:00.480 --> 0:19:03.320 I've always found the people the most fascinating. I mean, 0:19:03.520 --> 0:19:07.000 I had the privilege of covering this industry for more 0:19:07.040 --> 0:19:10.360 than twenty years, and the players keep changing and they 0:19:10.440 --> 0:19:15.280 are fascinating. I mean, it's interesting. I just find some 0:19:15.359 --> 0:19:19.280 of the most effective leaders are the best storytellers. So 0:19:20.680 --> 0:19:23.080 you know, Sam Altman, for example of open Ai is 0:19:23.400 --> 0:19:29.160 a wonderful storyteller, and Vinodakosla is a really fascinating character. 0:19:29.680 --> 0:19:33.480 There's just so many people that are so important to 0:19:33.680 --> 0:19:37.840 the future of the world. Candidly, who are are here? 0:19:38.359 --> 0:19:40.920 I think that people make the product absolutely. I think 0:19:41.520 --> 0:19:44.919 people have to a be great storytellers where they have 0:19:44.960 --> 0:19:47.560 to be solving a problem that people need, and they 0:19:47.600 --> 0:19:49.080 have to be able to motivate people. They have to 0:19:49.080 --> 0:19:51.840 be able to sort of get investors on board and 0:19:51.920 --> 0:19:56.119 entrepreneurs on board and also interest people like myself. 0:19:55.920 --> 0:19:56.639 At tech Crunch. 0:19:57.280 --> 0:19:59.960 Next up, I spoke with Christian from the Electronic Front 0:20:00.000 --> 0:20:03.800 It's Your Foundation. This is a nonprofit fighting for our 0:20:03.960 --> 0:20:04.840 digital rights. 0:20:05.359 --> 0:20:08.160 EFF is a nonprofit that essentially fights to make sure 0:20:08.160 --> 0:20:10.240 that you have your rights when you go online, So 0:20:10.280 --> 0:20:13.480 we fight for privacy, free speech, right to repair, that 0:20:13.560 --> 0:20:16.360 kind of stuff. So we're here today spreading the word 0:20:16.359 --> 0:20:19.760 about our work, accepting donations, all that kind of fun stuff. 0:20:19.760 --> 0:20:22.560 We're really trying to push for a better comprehensive consumer 0:20:22.600 --> 0:20:25.880 privacy law in the United States to try and help 0:20:25.920 --> 0:20:28.560 people stay on end to end encrypted messaging, make sure 0:20:28.600 --> 0:20:31.680 that data brokers can't take your location data, all that 0:20:31.760 --> 0:20:32.600 kind of fun stuff. 0:20:32.840 --> 0:20:35.400 Now, I thought this was a really interesting startup. It's 0:20:35.440 --> 0:20:40.240 called Romanto, and they're helping families preserve their precious memories. 0:20:40.840 --> 0:20:45.200 Well, Romatto is all about capturing and preserving your family stories. 0:20:45.359 --> 0:20:47.639 So we're basically helping you. 0:20:49.640 --> 0:20:53.359 Find stories that your parents have by helping you choose 0:20:53.480 --> 0:20:56.400 questions for them, and then we sends those questions to them. 0:20:56.400 --> 0:21:00.280 Every week, they record themselves answering the question, and we 0:21:00.440 --> 0:21:05.800 turned these recordings into written stories that we then print 0:21:05.920 --> 0:21:07.919 into a hardcover book. 0:21:09.240 --> 0:21:12.199 That hard coppet books that show R codes that you 0:21:12.280 --> 0:21:13.280 can then scan. 0:21:13.240 --> 0:21:18.399 To view the original recording. And so that way you 0:21:18.480 --> 0:21:22.560 have a beautiful keepsake book physically in your room, in 0:21:22.600 --> 0:21:25.919 your living room, for example, but you can also always 0:21:26.560 --> 0:21:30.399 hear the voice behind those stories by scanning the chart. 0:21:31.480 --> 0:21:33.760 So that story is my co founder story. 0:21:33.880 --> 0:21:37.760 So his dad died during ninety eleven and he never 0:21:37.800 --> 0:21:38.720 got a chance. 0:21:38.520 --> 0:21:40.639 To hear his dad stories unfortunately. 0:21:41.200 --> 0:21:45.399 And then his mom was diagnosed with a fairly bleak 0:21:45.760 --> 0:21:52.360 cancer cancer, and so he decided to just interview her 0:21:52.440 --> 0:21:56.199 and try to get as much info out of his 0:21:56.280 --> 0:21:58.840 mom as he could, mostly for his children, so that 0:21:58.880 --> 0:22:02.960 they would know his their grandma. She's alive, she's fine. 0:22:03.560 --> 0:22:07.200 It makes it way easier. We've iterated on many approaches 0:22:07.359 --> 0:22:12.200 to actually get people to record these stories and get 0:22:12.400 --> 0:22:15.040 people to ask their parents to record these stories. It's 0:22:15.400 --> 0:22:17.680 a bit of an awkward process depending on how you 0:22:18.240 --> 0:22:20.520 approach it. We made it a gift that was it 0:22:20.560 --> 0:22:24.040 was like, here's a gift for you, mom, right, so 0:22:24.080 --> 0:22:27.760 it feels perfectly natural, and for their parents it feels like, 0:22:28.440 --> 0:22:31.240 you know, you're showing them love by wanting to get 0:22:31.280 --> 0:22:34.000 to know them better. And a lot of those parents 0:22:34.000 --> 0:22:37.440 are like willing to get over the bit of awkwardness 0:22:37.480 --> 0:22:39.920 that they feel initially to be like, all right, I'll 0:22:39.920 --> 0:22:40.879 share my story with you. 0:22:41.359 --> 0:22:44.439 At events like these. You used to exchange physical business 0:22:44.440 --> 0:22:46.720 cards and I'm sure many people still do, but a 0:22:46.720 --> 0:22:49.440 lot of that has changed. People are now scanning their 0:22:49.480 --> 0:22:53.280 LinkedIn QR codes or they're using a digital business card. 0:22:53.560 --> 0:22:53.760 Yeah. 0:22:53.800 --> 0:22:57.119 So Hi Hello is a digital business card and branding platform. 0:22:57.800 --> 0:23:00.520 So instead of carrying on paper cards, you can just 0:23:00.920 --> 0:23:03.119 use a QR code and share everything with people. You 0:23:03.160 --> 0:23:06.600 can share LinkedIn personal info, everything like that. We also 0:23:06.640 --> 0:23:09.919 offer like email signatures, virtual backgrounds, so it comes with 0:23:09.960 --> 0:23:12.720 the whole package and you can brand it anyway and 0:23:12.760 --> 0:23:14.640 the branding is consistent across. 0:23:14.320 --> 0:23:15.359 All these platforms. 0:23:15.520 --> 0:23:16.400 Yeah, so you don't need. 0:23:16.280 --> 0:23:18.399 To carry around anything. It's just all on your phone, 0:23:18.440 --> 0:23:21.080 so it's super easy. And then whether or not the 0:23:21.119 --> 0:23:23.240 other person has the app or not, they can download 0:23:23.280 --> 0:23:26.400 your contacts super easily. And then if you have the app, 0:23:26.440 --> 0:23:28.600 it's great because you can keep your contacts all in 0:23:28.600 --> 0:23:29.159 one place. 0:23:29.720 --> 0:23:30.960 And if you're a company, you can. 0:23:30.840 --> 0:23:33.200 Even integrate it with your CRM, so all your leads 0:23:33.200 --> 0:23:35.280 come in into the same spot, which is great Yeah, 0:23:35.359 --> 0:23:36.879 across conferences and everything. 0:23:37.359 --> 0:23:39.520 I also like an app named Poppel. They do a 0:23:39.560 --> 0:23:42.320 pretty good digital business card. Next up, I talked to 0:23:42.359 --> 0:23:45.720 two young Harvard founders about their startup called mab Lab, 0:23:45.960 --> 0:23:49.240 which is making test strips to detect spiked drinks. 0:23:49.960 --> 0:23:52.159 Hi, my name is Fienna Sparks. I'm the CEO and 0:23:52.160 --> 0:23:54.560 co founder of mab Blob. Yeah, so here mad Blob. 0:23:54.560 --> 0:23:56.800 We're building test trips to look like this, which tests 0:23:56.840 --> 0:23:59.960 for spike drinks and lead drugs, be able to test 0:24:00.080 --> 0:24:02.560 the fine most likely in common relation agents. 0:24:02.400 --> 0:24:03.840 Likely to cause a deadly overdose. 0:24:04.000 --> 0:24:04.200 Yeah. 0:24:04.280 --> 0:24:06.480 Revel was inspired after my co founder and I lost 0:24:06.520 --> 0:24:08.480 a close friends to a jog overdose a little over 0:24:08.520 --> 0:24:09.480 two years ago. 0:24:10.119 --> 0:24:12.280 And is this where do you see this being used? 0:24:12.680 --> 0:24:12.920 Yeah? 0:24:12.920 --> 0:24:15.840 So, we're primarily targeting selling the university health services, harm 0:24:15.880 --> 0:24:18.840 production centers, so nonprofits in the greater community, and may 0:24:19.000 --> 0:24:21.160 mainly being able to have as many consumers as possible, 0:24:21.240 --> 0:24:22.880 being able to use our touch trip, and being as 0:24:22.960 --> 0:24:25.399 accessible as possible to as many people. Yeah, so you 0:24:25.480 --> 0:24:27.280 pick up a test trip could be at your local 0:24:27.280 --> 0:24:29.800 student health services, or it could be higher way at 0:24:29.800 --> 0:24:32.280 CBS Walgreens on the way to a music festival. You'd 0:24:32.280 --> 0:24:34.160 be able to quickly be able to test and drinks 0:24:34.160 --> 0:24:36.000 if someone gave you whether it's been spiked or not, 0:24:36.160 --> 0:24:37.920 or if the drug, being able to quickly test the 0:24:37.960 --> 0:24:40.840 drug what it's Tamia at least some stance like fentanyl 0:24:40.920 --> 0:24:42.920 or zalazy that could potentially harm you as a little 0:24:42.920 --> 0:24:43.879 as two to three grades. 0:24:44.160 --> 0:24:47.840 Finally, I spoke with Richard Sanders of Astreas and at 0:24:47.880 --> 0:24:50.120 an event like this, if you want to get someone's attention, 0:24:50.480 --> 0:24:53.520 try putting out some chocolates, which is exactly what they did. 0:24:54.200 --> 0:24:57.960 So as there's an AI power give a performance coach, right, 0:24:58.000 --> 0:25:00.639 So what you see that the space candies are really 0:25:00.680 --> 0:25:05.080 our first iteration of curated chocolates, right, So they have 0:25:05.200 --> 0:25:08.879 all the micro nutrients that an elite performer, where a 0:25:08.880 --> 0:25:12.320 surgeon or astronaut requires to do their day to day 0:25:12.359 --> 0:25:15.800 high cognitive tasks. Right, So that the platform that we're 0:25:15.840 --> 0:25:21.600 curating is meant to be to democratize the need for 0:25:21.800 --> 0:25:24.919 a nutritionists to dietitian a performance code through how do 0:25:24.960 --> 0:25:27.840 I power all that into an app so that a 0:25:27.840 --> 0:25:31.360 normal user can get those recommendations and that information. 0:25:31.480 --> 0:25:31.800 Right. 0:25:32.560 --> 0:25:34.760 I can't really afford nine people to tell me how 0:25:34.800 --> 0:25:37.480 to live a better than healthy performance life, right, but 0:25:37.600 --> 0:25:38.359 I have goals. 0:25:38.400 --> 0:25:39.320 I want to train. 0:25:39.240 --> 0:25:41.080 For an iron Man or I want to do This 0:25:41.200 --> 0:25:45.520 iteration is based off so we've worked with NASA astronauts. 0:25:45.880 --> 0:25:48.560 This iteration is actually on the ISS Space station right 0:25:48.560 --> 0:25:53.520 now with astronauts. We've worked with surgeons, to neurosurgeons and 0:25:53.640 --> 0:25:55.760 former instative like high performing athletes. 0:25:56.160 --> 0:25:56.800 So this is. 0:25:58.640 --> 0:26:00.000 Profiled out of that day. 0:26:00.280 --> 0:26:00.480 Right. 0:26:00.560 --> 0:26:03.879 So in the future, the idea is to create personalized 0:26:03.960 --> 0:26:05.920 nutrition for the user. 0:26:06.000 --> 0:26:08.760 Right, So what is your goals? What do you need 0:26:08.800 --> 0:26:09.000 to do? 0:26:09.720 --> 0:26:13.720 So whether it's better sleep or for females. 0:26:13.359 --> 0:26:14.800 Whether it's better skin, better hair. 0:26:14.840 --> 0:26:17.800 We have skews we're working on that have different ingredients, 0:26:18.200 --> 0:26:23.160 so instead of taking seventeen vitamins, you're taking one delicious chocolate. 0:26:23.520 --> 0:26:26.680 There you have an innovation. At tech Crunch Disrupt twenty 0:26:26.760 --> 0:26:30.080 twenty four, there is one theme I noticed behind every 0:26:30.160 --> 0:26:34.440 tech breakthrough is usually a human story and a desire 0:26:34.520 --> 0:26:37.880 to solve a real world problem. Phone lines are open 0:26:37.960 --> 0:26:40.800 triple eight rich one oh one. That's eight eight eight 0:26:41.040 --> 0:26:43.560 seven four to two four one zero one. Give me 0:26:43.560 --> 0:26:45.480 a call if you have a question about technology. My 0:26:45.600 --> 0:26:48.520 name is rich Damiro and this is rich on Tech. 0:26:50.000 --> 0:26:52.520 Welcome back to rich on Tech. Rich Demiro here hanging 0:26:52.520 --> 0:26:55.880 out with you talking technology. The phone line triple eight 0:26:56.040 --> 0:26:58.840 rich one O one that's eight eight eight seven four 0:26:58.840 --> 0:27:02.359 to two four one one zero one. The website for 0:27:02.520 --> 0:27:06.320 the show is rich on tech dot tv. While you're there, 0:27:06.320 --> 0:27:08.879 to be sure to sign up for my free newsletter. Also, 0:27:09.359 --> 0:27:11.879 if you want links to anything I mentioned in the show, 0:27:11.960 --> 0:27:13.760 you can hit the light bulb at the top of 0:27:13.760 --> 0:27:17.439 the page. This is show number ninety six. So if 0:27:17.440 --> 0:27:19.880 you want some of the startups I just mentioned at 0:27:19.880 --> 0:27:23.000 tech Crunch, you can get the links there. Uh. And 0:27:23.040 --> 0:27:25.000 then finally, if you want to email me, you can 0:27:25.080 --> 0:27:28.600 hit contact to get in touch. That way, let's go 0:27:28.680 --> 0:27:32.600 to Mike and Tucson. Mike, you're on with rich Hey. 0:27:32.680 --> 0:27:35.480 Rich Hey actually follved a little bit of it while 0:27:35.560 --> 0:27:38.000 on hold. But the bottom line is okay, if I 0:27:38.040 --> 0:27:40.879 have desk top PC unning the windows tam it up 0:27:40.880 --> 0:27:42.760 good Windows eleven at a year and a half of doom. 0:27:43.400 --> 0:27:45.720 But the bottom line is I noticed about four months 0:27:45.800 --> 0:27:50.200 ago my Chrome started stop like going to websites, I 0:27:50.200 --> 0:27:53.639 couldn't get anywhere, okay to try me nuts and so 0:27:53.880 --> 0:27:56.520 past three or four months I've been using Mozella, Firefox 0:27:56.960 --> 0:28:00.280 and Fine. About a day and a half ago, like 0:28:00.359 --> 0:28:03.800 I couldn't get out to like anything all right. And 0:28:03.880 --> 0:28:05.520 the other thing to throw in a range is I 0:28:05.560 --> 0:28:07.919 noticed when this started happening four months ago. If I 0:28:08.000 --> 0:28:11.600 tried to scan a file with Windows Defender, like right 0:28:11.600 --> 0:28:13.760 click and open it, I would just get Instead of 0:28:13.760 --> 0:28:16.280 Windows Defender opening, I just got like a white box. 0:28:17.119 --> 0:28:18.960 It just wouldn't it just wouldn't work. 0:28:20.400 --> 0:28:20.640 Byte. 0:28:20.760 --> 0:28:23.320 I took it off the other day. One thing I 0:28:23.359 --> 0:28:25.440 trouble to shoot it while on hold is driving me 0:28:25.560 --> 0:28:27.959 nuts because I have like almost, you know, nine hundred 0:28:28.280 --> 0:28:32.280 make speed to Comcast. One thing I did is on 0:28:32.320 --> 0:28:35.600 the back of my desktop and I tried trouble shooting. 0:28:35.640 --> 0:28:39.440 I tried set me my DNS settings all and said, 0:28:39.760 --> 0:28:44.800 I unplugged the Ethernet cable behind my desktop. There's a 0:28:44.800 --> 0:28:47.560 plug into the router and now I'm going Wi Fi 0:28:48.160 --> 0:28:50.160 and everything works perfect. 0:28:50.400 --> 0:28:53.320 Ah, okay, so is my speeds. 0:28:53.000 --> 0:28:56.200 Were only three hundred. But I was able to plug 0:28:56.240 --> 0:28:58.800 it back in and I could check like my speed 0:28:58.800 --> 0:29:00.800 and I got like nine hundred. But then I try 0:29:00.800 --> 0:29:04.000 to open like other websites and nothing happened on the tabs. 0:29:04.600 --> 0:29:07.680 So everything seems to be working perfectly on my Wi Fi, 0:29:08.520 --> 0:29:11.240 but not with my Obviously I could a couple of 0:29:11.240 --> 0:29:12.480 shoot eat in that cable, but. 0:29:13.080 --> 0:29:15.880 Well, it sounds like okay, so when you had it 0:29:15.960 --> 0:29:18.120 plugged in, you were able to do a speed test. 0:29:18.160 --> 0:29:18.920 How did you do that? 0:29:21.320 --> 0:29:21.720 I don't know. 0:29:21.800 --> 0:29:24.920 I was able to to go to uh, like the 0:29:25.000 --> 0:29:28.640 top speed test, and that worked. I got nine hundred speed. 0:29:28.640 --> 0:29:30.800 I said, ooh, maybe that works. And I tried opening 0:29:30.880 --> 0:29:33.480 up another tab to like go to Costco and I'll 0:29:33.480 --> 0:29:35.880 like just sit there and like go hung up and 0:29:35.920 --> 0:29:38.520 like would and go. But what the other thing I 0:29:38.560 --> 0:29:41.520 noticed is once I unplugged the Easternite cable and I'm 0:29:41.520 --> 0:29:45.240 working off a Wi Fi, it seems like everything opens faster. 0:29:45.400 --> 0:29:48.160 It's like, wow, i'ven't done that in years. Wow, I've 0:29:48.200 --> 0:29:52.760 been doing this wired. But when I when I do 0:29:52.840 --> 0:29:54.960 the Wi Fi, everything works, and I try to write 0:29:54.960 --> 0:29:58.080 click on a PVF and open up Windows Defender, it's 0:29:58.080 --> 0:29:58.880 still white. 0:29:59.200 --> 0:30:02.600 Well that's my no. I think it's related. I think 0:30:02.640 --> 0:30:05.760 that's because when you're opening up Windows Defender, it is 0:30:06.480 --> 0:30:08.640 it's bringing up a web page and it's trying to 0:30:08.680 --> 0:30:11.560 load that, probably through the same method that it uses 0:30:11.600 --> 0:30:14.640 to load everything else. So, okay, a couple things. So 0:30:14.680 --> 0:30:18.040 first off, what I would do is troubleshoot your internet connection, 0:30:18.160 --> 0:30:21.440 your wired internet connection. So I would reset if you 0:30:21.880 --> 0:30:23.840 change you said, you change your DNS or kind of 0:30:23.840 --> 0:30:27.240 tweaked your DNS, I would reset your DNS settings if 0:30:27.240 --> 0:30:29.920 you know how to do that inside the settings in 0:30:30.000 --> 0:30:32.400 control panel or settings on your Mac. So I would 0:30:32.400 --> 0:30:34.080 get rid of that, because whenever I have any issue 0:30:34.440 --> 0:30:36.640 with my connection, it seems to be related to the 0:30:36.680 --> 0:30:39.240 fact that a lot of times I'll switch to using 0:30:39.600 --> 0:30:42.959 Google's DNS or you know, the public DNS or whatever 0:30:43.360 --> 0:30:47.360 to make things faster or pages load, you know, resolve quicker. 0:30:47.640 --> 0:30:49.880 So first off, I would do that, reset your Internet 0:30:49.880 --> 0:30:54.160 settings back to the factory. That's number one. Now when 0:30:54.200 --> 0:30:56.760 it comes to Chrome, it sounds like there's something wonky 0:30:56.800 --> 0:30:59.480 going on with Chrome as well, so I would do 0:30:59.560 --> 0:31:02.440 a re set of all of this settings on Chrome. 0:31:03.240 --> 0:31:04.840 So it sounds like you know how to tinker on 0:31:04.880 --> 0:31:06.560 these things a little bit. So maybe you've changed some 0:31:06.640 --> 0:31:10.080 things that don't exactly agree with your Internet anymore, or 0:31:10.080 --> 0:31:13.480 there could be just something that's keeping these pages from loading, 0:31:14.480 --> 0:31:16.480 just a setting that's gone bad that you may be 0:31:16.640 --> 0:31:19.560 changed in the past that just no longer working. So 0:31:19.880 --> 0:31:23.360 the fact that Firefox is working okay tells me that 0:31:23.440 --> 0:31:27.160 this might be related to mostly Chrome and something inside Chrome, 0:31:27.160 --> 0:31:29.120 but it should be working. So what I would do 0:31:29.280 --> 0:31:32.520 is go to Settings on Chrome and then you so 0:31:32.560 --> 0:31:34.520 it's those three little lines in the upper right hand corner, 0:31:34.520 --> 0:31:36.960 and then you tap settings again, and then you'll see 0:31:37.040 --> 0:31:40.000 on the left hand side under Settings there's a whole 0:31:40.040 --> 0:31:42.760 list of things you can do, but one of them 0:31:42.800 --> 0:31:46.920 says settings, and then you tap that says restore settings 0:31:46.920 --> 0:31:50.000 to their original defaults. So once you tap that, it 0:31:50.000 --> 0:31:53.160 says this will reset your startup page, your new tab page, 0:31:53.160 --> 0:31:56.720 your search engine, and your pinned tabs. It will also 0:31:56.800 --> 0:32:00.920 disable all extensions and clear temporary data like cookie, so 0:32:01.840 --> 0:32:04.560 your bookmark's history and save passwords will not be cleared. 0:32:04.880 --> 0:32:07.600 Once you do that, that will reset everything back to 0:32:07.680 --> 0:32:12.080 factory on the Chrome browser and things should work after that. 0:32:12.400 --> 0:32:14.840 So let me know if that helps or if that works, 0:32:15.480 --> 0:32:17.360 just email me on the website, Rich on tech dot 0:32:17.440 --> 0:32:19.720 tv hit contact. Don't expect you to do it right 0:32:19.720 --> 0:32:22.000 now while we're on the phone, but that's the way 0:32:22.120 --> 0:32:25.280 that I would do it, and that should probably bring 0:32:25.360 --> 0:32:28.080 things back. It sounds like this is either it's either 0:32:28.120 --> 0:32:31.840 an internet connection thing, like somehow you've tweaked your internet 0:32:31.840 --> 0:32:34.760 connection settings where it's it's just not agreeing with the 0:32:34.760 --> 0:32:38.400 Wi Fi or the wired connection versus the Wi Fi 0:32:38.560 --> 0:32:41.440 or it's actually a chrome thing now by the way, 0:32:41.440 --> 0:32:43.200 when it comes to the speed, you said you got 0:32:43.200 --> 0:32:46.880 three hundred when you were doing Wi Fi versus nine 0:32:46.960 --> 0:32:49.320 hundred or six hundred whatever it was when you were 0:32:49.360 --> 0:32:54.400 doing the connect the hardline connection. That's pretty typical. So 0:32:54.840 --> 0:32:57.960 you know, these internet companies when they advertise the speeds, 0:32:58.320 --> 0:33:00.600 they're advertising the speed you would get if you would 0:33:00.600 --> 0:33:03.600 plug your computer into your router, and that's going to 0:33:03.640 --> 0:33:05.800 be the fastest speed. As soon as you go Wi Fi, 0:33:06.360 --> 0:33:08.600 you know you're looking at a drop of upwards of 0:33:08.640 --> 0:33:11.440 fifty percent of your speed. Now, most of us have 0:33:11.480 --> 0:33:13.360 pretty good speed these days, so it's not that big 0:33:13.400 --> 0:33:15.440 of a deal. And of course we're not uploading and 0:33:15.480 --> 0:33:20.600 downloading or mostly uploading huge files. So I am which 0:33:20.600 --> 0:33:22.600 is why I've got, you know, pretty good internet, And 0:33:22.960 --> 0:33:25.160 if I ever want to do anything that's really intense 0:33:25.200 --> 0:33:28.880 with the Internet, I will actually switch to a wired connection, 0:33:28.960 --> 0:33:31.160 which will make things a heck of a lot faster. 0:33:31.720 --> 0:33:34.640 So hopefully that clears things up for you there. That 0:33:34.760 --> 0:33:38.760 is very frustrating to not have the internet that is 0:33:38.920 --> 0:33:42.040 really really frustrating. Thanks for the call, Mike. Let's see 0:33:42.040 --> 0:33:46.240 if we can get Tony and Sanya sidro before we 0:33:46.240 --> 0:33:49.520 got to go to break here. Tony, what's up, Hi, 0:33:50.440 --> 0:33:52.440 I'm doing well. What's what can I help you with? 0:33:53.600 --> 0:33:53.800 Yeah? 0:33:53.880 --> 0:33:56.840 I got a little situation. So I have two ponds 0:33:56.920 --> 0:33:58.920 right now that I just got about four days ago. 0:33:59.080 --> 0:34:03.880 I ordered them new opig sold nine pro xl Okay. 0:34:04.400 --> 0:34:08.440 I order also the iPhone sixteen Pro Max, the one terrified. 0:34:08.480 --> 0:34:12.160 So the first problem I have with a pixel before 0:34:12.200 --> 0:34:16.120 the update, it was actually a working, excellent, perfect, not 0:34:16.200 --> 0:34:19.080 a single problem after the update. You know the under 0:34:19.120 --> 0:34:20.719 fifteen right now has the problem with the bus or 0:34:20.760 --> 0:34:25.760 not so right now, it's the phone is terrible, constantly 0:34:25.760 --> 0:34:29.719 overheating and shutting down. Can't even if I'm making a 0:34:29.719 --> 0:34:32.120 call with five minutes. Within five minutes, my phone becomes 0:34:32.200 --> 0:34:36.279 overheating super hard. So I contact Google and they said 0:34:36.280 --> 0:34:39.080 that basically they follow a bug report, and they said 0:34:39.080 --> 0:34:41.000 that they're working on a past because they know that 0:34:41.080 --> 0:34:44.480 they you know that I get the update mets up 0:34:44.480 --> 0:34:45.120 a lot of phones. 0:34:45.520 --> 0:34:48.799 I didn't notice any I didn't notice any issues. I 0:34:48.880 --> 0:34:51.799 updated the pixel and I haven't noticed. So you could 0:34:51.840 --> 0:34:56.480 have you know a bad pixel? I think that. I mean, 0:34:56.480 --> 0:34:59.000 have you tried restarting this thing and making sure all 0:34:59.040 --> 0:35:00.000 the updates? 0:35:00.239 --> 0:35:00.520 Rese it? 0:35:00.880 --> 0:35:03.440 I rese it I raised my account and log in 0:35:03.440 --> 0:35:06.000 without an account and use the phone normally, and he 0:35:06.120 --> 0:35:06.799 does the same thing. 0:35:06.920 --> 0:35:09.600 Okay, Well I would return this then if that's the case. 0:35:09.640 --> 0:35:11.560 I mean, did you order this direct from Google? 0:35:12.800 --> 0:35:12.960 Uh? 0:35:13.120 --> 0:35:16.360 No, I actually ordered directly from a company, which is Verizon, 0:35:16.600 --> 0:35:20.160 and I I'm gonna shoop it back. Yeah, They're willing 0:35:20.200 --> 0:35:22.200 to shoop another one, but I'm just afraid. 0:35:21.920 --> 0:35:23.480 To actually, you know, get in another one to have 0:35:23.600 --> 0:35:24.200 the same problem. 0:35:24.680 --> 0:35:27.160 I've had no issues with the pixel whatsoever, so I 0:35:27.200 --> 0:35:30.279 think that it's it's run cool for me. Uh, there's 0:35:30.280 --> 0:35:32.759 no software update issues that I've seen, So I think 0:35:32.800 --> 0:35:35.439 maybe you got a lemon and just something went wrong 0:35:35.480 --> 0:35:38.920 with that that phone at some point during the manufacturing process. 0:35:39.120 --> 0:35:41.880 What's going on with the other phone? The iPhone? 0:35:42.880 --> 0:35:45.680 Yeah, the other one is the iPhone Chicken, Promax great phone, 0:35:45.760 --> 0:35:48.920 excellent phone. I operated from the eleven Promacs, so the 0:35:49.040 --> 0:35:55.520 six six and Promax the one terabyte. So he had 0:35:55.520 --> 0:35:58.359 the original updated, never had a problem. I was using 0:35:58.360 --> 0:36:02.080 it perfectly until the new patch, the new eighteen point 0:36:02.120 --> 0:36:03.000 one came out. 0:36:03.080 --> 0:36:08.239 Yuppies, tony tony sounds. It sounds like you gotta stop 0:36:08.320 --> 0:36:11.719 updating your phones. That's it. That's what I'm hearing right now. 0:36:11.800 --> 0:36:15.520 So uh, typically, you know, I recommend updating the phones, 0:36:15.560 --> 0:36:17.920 but maybe just wait a little bit longer. Sometimes the 0:36:17.960 --> 0:36:21.000 initial update could have some bugs, so in your case, 0:36:21.000 --> 0:36:22.560 I would wait just a little bit longer. But these 0:36:22.560 --> 0:36:25.080 are both excellent phones. You should have no problems with them. 0:36:25.400 --> 0:36:28.799 This is rich on Tech. Welcome back to rich on Tech. 0:36:28.920 --> 0:36:32.279 Rich DeMuro here hanging out with you, talking technology at 0:36:32.520 --> 0:36:36.400 Triple eight rich one O one eight eight eight seven 0:36:36.600 --> 0:36:40.360 four to two four one zero one, playing some songs 0:36:40.400 --> 0:36:45.040 that are crowd pleasures at the karaoke bar. Yeah. Uh, 0:36:45.280 --> 0:36:46.919 you know, you know when you think you can sing 0:36:46.920 --> 0:36:49.640 a karaoke song and all of a sudden the words 0:36:49.640 --> 0:36:52.239 starts showing up. You're like, oh, I only know the 0:36:52.320 --> 0:36:56.200 coorus of this song. That happens so many times and 0:36:56.320 --> 0:36:58.640 you're just kind of like, there's just no way to 0:36:58.680 --> 0:37:00.920 get through that. So eight a rich one on one 0:37:01.040 --> 0:37:03.879 eighty eight seven four to two, four to one zero one. 0:37:04.200 --> 0:37:08.240 The website for the show is rich on tech dot TV. 0:37:08.960 --> 0:37:11.719 You can email me there. You can click the light 0:37:11.760 --> 0:37:14.560 bulb icon if you want show notes, or you can 0:37:14.600 --> 0:37:17.200 sign up for my newsletter. Got a great newsletter today. 0:37:18.120 --> 0:37:23.240 We had a question about taking notes at a meeting 0:37:23.400 --> 0:37:26.160 and then having AI summarize them and what's the best 0:37:26.160 --> 0:37:28.160 way to do that, And so I got a whole 0:37:28.239 --> 0:37:30.800 deep dive on that because I'm an expert. Took a 0:37:31.400 --> 0:37:35.440 school tour yesterday for my kid, you know, going to 0:37:35.520 --> 0:37:39.320 high school, and you know, recorded the meeting like the tour, 0:37:39.719 --> 0:37:41.239 and then you just go into AI and you give 0:37:41.239 --> 0:37:43.120 me a summary, and it was like amazing that the 0:37:43.880 --> 0:37:47.719 It's just unbelievably good what you can do with these 0:37:47.760 --> 0:37:51.160 AI summaries now, so just record everything at this point, 0:37:51.760 --> 0:37:54.120 something going to high school. Yeah, you're old, I know. 0:37:54.400 --> 0:37:56.839 Can you believe that mine is twenty? How you think 0:37:56.880 --> 0:37:59.040 I feel? I'm telling you? And it goes fast? I 0:37:59.080 --> 0:38:01.440 still remember having on Now all of a sudden, he's 0:38:01.440 --> 0:38:03.719 going to high school. What the heck? How does that 0:38:03.760 --> 0:38:07.480 happen so fast? Ready for the girls, Let's go to Bob. 0:38:08.880 --> 0:38:11.239 Let's go to Bob and ocean side Bob. You're on 0:38:11.320 --> 0:38:13.279 with Rich Good? 0:38:13.440 --> 0:38:14.680 How you doing time? 0:38:14.760 --> 0:38:16.320 Time? Caller a longtime listener. 0:38:16.480 --> 0:38:18.520 Well, that's great to hear. What can I help you with? 0:38:19.400 --> 0:38:23.239 I got a laptop purchased twenty twenty two, about two 0:38:23.320 --> 0:38:26.200 years old, had no problem with it and LG. Graham 0:38:26.440 --> 0:38:27.440 fourteen inch. 0:38:27.440 --> 0:38:29.680 That's nice, nice light two weeks ago. 0:38:30.280 --> 0:38:33.239 Can I name anti virus companies? I might love to 0:38:33.280 --> 0:38:33.560 say that. 0:38:33.880 --> 0:38:37.120 Sure, I mean there's no antivirus police on the as 0:38:37.200 --> 0:38:37.719 far as I know. 0:38:37.960 --> 0:38:39.879 Just to give you, just to give you the whole thing, 0:38:39.920 --> 0:38:42.120 I had to perski, I got the notice, can't have 0:38:42.160 --> 0:38:45.359 it no more. They changed the ultra ad downloaded debt 0:38:45.800 --> 0:38:47.960 two weeks prior to what this would happen to this 0:38:48.920 --> 0:38:53.279 and the automatic update on my laptop it did? I 0:38:53.400 --> 0:38:55.960 believe it's twenty four each two is the number. 0:38:56.120 --> 0:38:57.200 Yeah, that's the big one. 0:38:57.600 --> 0:38:59.280 That was a big after that happened. 0:38:59.600 --> 0:39:02.439 Now get the computer would only turn on and off, 0:39:02.680 --> 0:39:06.120 on and off, on and off, on and off. So, 0:39:06.239 --> 0:39:08.040 I mean I tried everything I could think and I 0:39:08.040 --> 0:39:11.480 couldn't get into it. My brother knows a little bit 0:39:11.480 --> 0:39:13.480 of stuff he got into. He had me go into 0:39:13.480 --> 0:39:17.799 the bios, took out BitLocker, bitlocked or. 0:39:17.719 --> 0:39:23.200 Something to that effect. Yep, that well Okay, so when. 0:39:23.080 --> 0:39:24.920 It does it on and off, on and off, I 0:39:24.960 --> 0:39:28.560 could hit that eleven and get into my computer. I'd 0:39:28.600 --> 0:39:33.359 never set a restore date and time, So anybody out there, 0:39:33.520 --> 0:39:35.759 do that now before something happens, because then you can 0:39:35.800 --> 0:39:38.520 always go back to that. Well, when when I did 0:39:39.160 --> 0:39:40.920 that didn't work out bec I couldn't even get in there, 0:39:41.000 --> 0:39:42.480 get encrypted by hard drive. 0:39:42.719 --> 0:39:46.000 Yes, yeah, one more couple more things. 0:39:46.080 --> 0:39:49.000 So I went on the Microsoft, got my digital recovery key, 0:39:49.440 --> 0:39:52.680 put that forty eight digit put that in probably six times. 0:39:52.840 --> 0:39:56.600 Never worked its start all over. I get the blue 0:39:56.640 --> 0:40:00.560 screen saying hold on a minute, where we set your 0:40:00.719 --> 0:40:05.640 your thing and going on on off again. You ever 0:40:05.680 --> 0:40:07.200 heard of that or your into this? 0:40:07.480 --> 0:40:10.920 Well, it sounds like there's something that went bad during 0:40:10.960 --> 0:40:14.640 this update. So was this an automatic update? It did 0:40:14.680 --> 0:40:15.160 it overnight? 0:40:16.120 --> 0:40:18.880 Yeah, so that's I've turned it off one morning and 0:40:18.920 --> 0:40:22.239 a set update available updates shut off, So the next 0:40:22.239 --> 0:40:24.120 morning I came out and was doing this. 0:40:24.360 --> 0:40:26.800 Yeah. So there are a couple of things, a couple 0:40:26.840 --> 0:40:30.279 a couple of lessons learned here. So first off, I've 0:40:30.320 --> 0:40:32.760 done this before where I've sort of started an update, 0:40:32.800 --> 0:40:35.080 and number one, I don't do automatic updates because I 0:40:35.080 --> 0:40:37.200 don't want this thing doing an update when I'm not 0:40:37.239 --> 0:40:40.680 watching it, because there's sometimes a screen sometimes something that 0:40:40.719 --> 0:40:42.520 you just you just want to watch these things, So 0:40:42.560 --> 0:40:45.480 babysit your updates. Don't let your all your devices, whether 0:40:45.480 --> 0:40:48.120 it's an Apple device, just don't do the updates automatically. 0:40:48.520 --> 0:40:50.920 I think that it's nice to have that ability and 0:40:50.960 --> 0:40:54.160 it keeps you secure. But just check for updates manually 0:40:54.239 --> 0:40:56.239 and just you know, or have it alert you when 0:40:56.239 --> 0:40:58.680 there's an update. But watch these things when they're updating. 0:40:58.760 --> 0:41:01.359 That's number one, because sometimes there just may be a screen. 0:41:01.400 --> 0:41:03.279 There might have been a screen on this computer that 0:41:03.320 --> 0:41:05.160 would have alerted you to something going wrong and you 0:41:05.160 --> 0:41:07.799 could have stopped it or whatever. But it's just better 0:41:07.840 --> 0:41:12.240 to babysit these things. Number two, This is a big update, 0:41:12.280 --> 0:41:16.359 and yes Windows is encrypting the hard drives by default now. 0:41:16.400 --> 0:41:18.520 And what that means is that if someone got physical 0:41:18.560 --> 0:41:21.440 access to your computer, they would not be able to 0:41:21.520 --> 0:41:23.480 see what's on your hard drive. So it used to 0:41:23.480 --> 0:41:24.880 be if you just grabbed a hard drive out of 0:41:24.880 --> 0:41:26.520 a computer, you know you'd be able to see all 0:41:26.520 --> 0:41:29.640 the files and things on there. Now that these phones 0:41:29.680 --> 0:41:33.399 and hard drives. Everything's encrypted nowadays. It's good because it's 0:41:33.400 --> 0:41:36.719 more secure, but there's also some implications that the main 0:41:36.760 --> 0:41:39.400 one being if you lose your key to these devices. 0:41:39.719 --> 0:41:42.759 People always say, hey, rich, I lost my you know, 0:41:42.840 --> 0:41:44.960 my code to unlock my iPhone? You how do you 0:41:45.000 --> 0:41:47.440 get into it? You can't. If you lose that, that's it. 0:41:47.800 --> 0:41:50.359 That's what's encrypting your phone. Like, you're not getting into 0:41:50.400 --> 0:41:53.839 your phone. Another way, if you forget that, there are 0:41:53.880 --> 0:41:55.760 some tools out there that may be able to crack 0:41:55.840 --> 0:41:59.120 that code, but it's very, very tricky, very expensive, and 0:41:59.560 --> 0:42:03.920 usually reserve for law enforcement. So, Bob, I think you 0:42:03.960 --> 0:42:08.120 were smart to find your recovery key. So BitLocker. If 0:42:08.120 --> 0:42:12.520 you link these things, these computers to a Microsoft account, 0:42:12.560 --> 0:42:14.200 which ninety nine percent of the time they make you 0:42:14.239 --> 0:42:16.600 do that. Anyway, at this point you can find your 0:42:16.600 --> 0:42:18.960 recovery key. Because most people don't write these down. They 0:42:19.000 --> 0:42:23.600 forget and you can go to the website. Let's see 0:42:23.600 --> 0:42:28.160 if I can find it here. Let's see Microsoft recovery key. 0:42:28.320 --> 0:42:30.080 Of course I can't find it at this point, but 0:42:30.600 --> 0:42:35.520 let's see here. It is okay aka dot MS that's 0:42:35.560 --> 0:42:39.560 like Microsoft shortener for their websites aka dot ms slash 0:42:39.640 --> 0:42:42.680 my recovery key. So if you're getting that screen where 0:42:42.719 --> 0:42:44.240 it's saying, hey, you got to put in your BitLocker 0:42:44.280 --> 0:42:46.880 recovery key, that's where you find it. And so I 0:42:46.920 --> 0:42:49.800 went into my screen and I'm looking, and I find 0:42:49.800 --> 0:42:52.200 these keys from all the way back in twenty fifteen 0:42:52.840 --> 0:42:55.960 on twenty thirteen. Wow, I've got twenty thirteen, twenty fourteen, 0:42:56.000 --> 0:42:58.759 twenty fifteen, and twenty twenty four So these are all 0:42:58.800 --> 0:43:01.800 my surface devices and stop computers I've had over the years. 0:43:02.120 --> 0:43:04.359 So there's my recovery key. That's how you can find it. 0:43:04.400 --> 0:43:07.520 That's what you pop in to hopefully unlock. In this case, Bob, 0:43:07.600 --> 0:43:11.960 it sounds like something got corrupted on your machine, so 0:43:12.040 --> 0:43:14.120 the best I could say, and it sounded like you 0:43:14.160 --> 0:43:16.719 already started up in safe mode. So I would try 0:43:16.719 --> 0:43:19.799 to start this up in safe mode and see if 0:43:19.800 --> 0:43:22.440 that brings up the system, the operating system, and then 0:43:22.520 --> 0:43:24.120 maybe you can go in there and kind of get 0:43:24.200 --> 0:43:26.960 rid of some apps and things that might be messing 0:43:26.960 --> 0:43:30.320 with this startup. But that's probably the best case scenario. 0:43:30.760 --> 0:43:34.480 Otherwise I would probably just format this computer hopefully. And 0:43:34.520 --> 0:43:38.200 that brings me to lesson number three. Backup, back up, backup, 0:43:38.239 --> 0:43:41.359 and you mentioned it to yourself, the restore point. So 0:43:41.400 --> 0:43:43.680 that's a very important thing to do, is have a 0:43:43.719 --> 0:43:47.280 restore point on Windows and also a backup of Windows. 0:43:47.280 --> 0:43:49.640 You can just plug in a hard drive to a 0:43:49.640 --> 0:43:52.680 Windows computer and open up Windows Backup, which is built 0:43:52.680 --> 0:43:56.480 into the machine, and have your information backed up to 0:43:56.480 --> 0:43:58.919 that hard drive, your critical files and things like that. 0:43:59.280 --> 0:44:01.000 I would put a lot of stuff in one drive. 0:44:01.120 --> 0:44:02.919 Maybe if you're not paying for that. You know, there's 0:44:02.920 --> 0:44:04.759 obviously a limit to how much you can put in there. 0:44:05.080 --> 0:44:08.040 But for me, I was just talking about this with 0:44:08.080 --> 0:44:10.480 my kid. You know, you wanted to set up a 0:44:10.560 --> 0:44:11.920 new computer, and he said, and I said, well, do 0:44:11.920 --> 0:44:13.640 you want to restore your files or things like that? 0:44:13.640 --> 0:44:15.520 He said no, no, no, I want a fresh start. And 0:44:15.560 --> 0:44:17.600 I said that's what I always do. I just have 0:44:17.680 --> 0:44:21.360 everything in the cloud and then nothing on my physical computer, 0:44:21.560 --> 0:44:23.359 so that when I get a new computer, I don't 0:44:23.360 --> 0:44:26.360 want all the fragments and bits and pieces and applications 0:44:26.360 --> 0:44:29.960 that I downloaded and deleted coming over to the new computer. 0:44:30.400 --> 0:44:32.600 So I want to start fresh. So I just set 0:44:32.640 --> 0:44:35.319 it up, started up fresh, and then download whatever I 0:44:35.400 --> 0:44:38.160 need from the internet and that's going to be the 0:44:38.200 --> 0:44:40.200 way I set these things up. I get it. It takes 0:44:40.200 --> 0:44:42.080 a little bit longer, it's a little bit more hands on, 0:44:42.440 --> 0:44:43.800 but I think that's going to be better in the 0:44:43.880 --> 0:44:47.520 end because you're gonna have less issues with your computer. So, Bob, 0:44:47.560 --> 0:44:49.600 I think you mentioned you tried the safe mode thing, 0:44:49.680 --> 0:44:52.360 but if you didn't, I would try to buy a 0:44:52.560 --> 0:44:55.280 boot up in the safe mode and if that doesn't work, 0:44:56.200 --> 0:44:58.759 I would probably just format the whole computer. Just just 0:44:59.200 --> 0:45:01.839 get get a boot drive and do it that way. 0:45:03.120 --> 0:45:06.040 Good call. Thanks for the man. A lot of issues 0:45:06.040 --> 0:45:10.239 today with hardware. Just nobody's nothing's working out there. Let 0:45:10.280 --> 0:45:12.439 me check the moon again. Is that what's happening here? 0:45:12.760 --> 0:45:13.080 All right? 0:45:13.080 --> 0:45:14.200 I told you I was going to tell you about 0:45:14.239 --> 0:45:17.240 these new Mac computers. So they got three new Mac computers. 0:45:17.280 --> 0:45:19.279 I'm gonna tell you about them very quickly. What you 0:45:19.320 --> 0:45:22.399 need to know the first is the iMac. These all 0:45:22.400 --> 0:45:26.480 have the M four chips, and Apple bumped the RAM 0:45:26.600 --> 0:45:29.720 now to sixteen standard, so it used to be eight gigs, 0:45:29.760 --> 0:45:32.480 now it's sixteen. That means everything's going to be speeder 0:45:32.520 --> 0:45:34.720 on these computers. That was a great move by Apple. 0:45:35.080 --> 0:45:37.480 Had to be done because of AI. So the Imac's 0:45:37.520 --> 0:45:40.359 got this twenty four inch screen. It's got this new 0:45:40.640 --> 0:45:44.920 nano texture option which reduces glare. I saw it in person, 0:45:44.960 --> 0:45:46.960 went to the Apple event here in LA and I 0:45:47.000 --> 0:45:49.520 saw these things hands on, and it does make a 0:45:49.640 --> 0:45:52.680 huge difference. It's a two hundred dollars upgrade. But if 0:45:52.680 --> 0:45:54.919 you work underneath a light, like every day in my office, 0:45:54.920 --> 0:45:57.440 I'm always adjusting my screen for to get rid of 0:45:57.440 --> 0:45:59.640 the glare. So if you don't want that, go for 0:45:59.680 --> 0:46:02.160 that two hundred dollar option. They also have a better 0:46:02.680 --> 0:46:06.040 camera webcam. It's got twelve megapixels. It also moves around 0:46:06.040 --> 0:46:08.160 to follow you in the view, and it's got desk view, 0:46:08.400 --> 0:46:10.080 which means it can sort of you can place a 0:46:10.080 --> 0:46:13.120 picture on your or whatever you want to show looking 0:46:13.160 --> 0:46:16.600 face down and it can do that. Let's see the colors. 0:46:16.640 --> 0:46:20.000 You've got green, yellow, orange, pink, purple, blue, and silver. 0:46:20.400 --> 0:46:23.200 Plus the keyboard in the mouse match the color on 0:46:23.239 --> 0:46:27.000 the screen. So that's nice. And they all come in USBC. Now, 0:46:27.040 --> 0:46:30.160 finally that's going to be thirteen hundred dollars for the Imax. 0:46:30.640 --> 0:46:33.000 Then you've got the MacBook Pros. Those have the M 0:46:33.080 --> 0:46:35.680 four chips as well. They come in black and silver. 0:46:36.440 --> 0:46:39.040 Again the sixteen gigabytes of memory. This also has that 0:46:39.120 --> 0:46:42.960 Nanotexture display. Plus it's got Thunderbolt five on some of 0:46:43.000 --> 0:46:46.560 these models, which is really good for connectivity, and those 0:46:46.600 --> 0:46:49.120 were impressive. I went with the MacBook Air this time around. 0:46:49.440 --> 0:46:52.920 MacBook pros are much much more powerful. And then finally 0:46:52.960 --> 0:46:55.560 you got the new Mac Mini. This starts at five 0:46:55.640 --> 0:46:59.000 hundred ninety nine dollars. Again, sixteen gigabytes of memory. It 0:46:59.080 --> 0:47:03.080 is really small in compact, half the previous size. This 0:47:03.120 --> 0:47:05.920 thing is incredibly small. You add all your own stuff 0:47:06.000 --> 0:47:09.960 of course, your screen, your mouse, and your keyboard, and 0:47:10.000 --> 0:47:12.160 this now has front facing ports on the front for 0:47:12.160 --> 0:47:16.160 the first time USBC, plus an audio jack high impedance 0:47:16.239 --> 0:47:20.560 they said. Plus you got on the back thunderbowlt Ethernet HDMI. 0:47:21.080 --> 0:47:23.359 This thing can support all kinds of monitors, and it's 0:47:23.400 --> 0:47:27.279 Apple's first carbon neutral Mac that starts at five to 0:47:27.400 --> 0:47:31.320 ninety nine. Don't forget about education discounts. All these products 0:47:31.320 --> 0:47:34.080 are available November eighth. Coming up, I'll tell you why 0:47:34.120 --> 0:47:38.360 open ai is taking on Google head on. This is 0:47:38.440 --> 0:47:42.640 rich on Tech. Welcome back to rich on Tech. Rich 0:47:42.680 --> 0:47:47.800 DeMuro here hanging out with you talking technology. This week, 0:47:48.160 --> 0:47:54.520 Open Ai launch their full frontal assault at Chat Google. 0:47:55.160 --> 0:47:59.759 They have launched chat GPT search. This is you know, 0:47:59.840 --> 0:48:01.960 I think Google would probably say they're not worried, but 0:48:02.040 --> 0:48:05.279 this is worrisome because chat gbt has made such a 0:48:05.400 --> 0:48:09.680 name for itself with its Ai search product. Now the 0:48:09.719 --> 0:48:13.160 fact that they have a full on web search product, 0:48:13.760 --> 0:48:15.879 that's a big deal. So I've been testing this out. 0:48:15.920 --> 0:48:17.799 I was on the waitlist. I figured out why I 0:48:17.800 --> 0:48:20.279 got access to this, so I don't pay for chat 0:48:20.360 --> 0:48:23.120 gbt right now. It's only available to the plus subscribers, 0:48:23.680 --> 0:48:26.800 but I did request access on the waitlist, so I 0:48:26.800 --> 0:48:29.680 guess anyone who did that got access early, including myself. 0:48:30.160 --> 0:48:32.920 So now when you search chat ebt with this added 0:48:33.000 --> 0:48:37.080 sort of you know, search functionality, not only do you 0:48:37.120 --> 0:48:40.000 see a little globe in your search box which you 0:48:40.040 --> 0:48:43.000 can check and that will say, hey, let's push this 0:48:43.120 --> 0:48:46.440 search to the web, or when you're doing a search, 0:48:46.480 --> 0:48:48.719 it will just say, okay, we'd rather get this information 0:48:48.800 --> 0:48:51.080 fresh off the webs and so we'll go to the web. 0:48:51.600 --> 0:48:55.279 But no matter what, it's pretty good. And this is 0:48:55.400 --> 0:48:58.520 day one, so it's going to get better. But it's 0:48:58.600 --> 0:49:01.120 really just a matter of chat GBT used to have 0:49:01.160 --> 0:49:03.680 all this information that was just percolating that's been built in. 0:49:04.120 --> 0:49:06.960 Now it's actually scanning the web and getting information in 0:49:07.000 --> 0:49:09.200 real time to ping. So if you want to ask, 0:49:09.280 --> 0:49:12.240 you know, who had the best plays at yesterday's football 0:49:12.280 --> 0:49:15.000 game or today's game, it would have those answers because 0:49:15.000 --> 0:49:18.680 it's scanning the news sources for those. So it's pretty incredible. 0:49:19.280 --> 0:49:22.680 It's not perfect, and you know, this is just a start, 0:49:22.920 --> 0:49:25.960 So chat GBT will show you where it's getting the information, 0:49:26.080 --> 0:49:30.719 which is good. It's got, let's see, partnerships with major publishers, 0:49:30.719 --> 0:49:32.239 so they're getting some of the you know, a lot 0:49:32.280 --> 0:49:34.120 of people are saying, ah, we don't want you chat GBT, 0:49:34.200 --> 0:49:35.960 We don't want you coming over at our you know, 0:49:36.000 --> 0:49:38.240 scanning all of our stuff and using it in your results. 0:49:38.560 --> 0:49:40.960 So now they're cutting deals because chatchibt's got a lot 0:49:40.960 --> 0:49:43.360 of money, so they're cutting deals with these companies like 0:49:43.400 --> 0:49:48.160 news Corp, News Corp, Axel, Springer, Time Magazine, Lamond, many 0:49:48.200 --> 0:49:51.920 many others. And so this is pretty good and I 0:49:51.960 --> 0:49:53.840 definitely think you should check it out. It's kind of 0:49:53.880 --> 0:49:56.120 like the future of search, and it's something I've been 0:49:56.120 --> 0:49:59.080 talking about for a long time that when this happens 0:49:59.400 --> 0:50:02.000 and Google sort of sees this. Now, if you go 0:50:02.040 --> 0:50:05.560 to Google's Gemini, that's kind of very similar to this. 0:50:05.760 --> 0:50:08.160 I think Gemini is really good. It's got the power 0:50:08.200 --> 0:50:10.399 of Google. But now you know, people are so used 0:50:10.440 --> 0:50:12.400 to chat GBT and they love it so much that 0:50:12.440 --> 0:50:15.400 they're probably just going to use this. There's also if 0:50:15.440 --> 0:50:19.160 you want to get around the sort of paid aspect 0:50:19.200 --> 0:50:22.440 of this, you can download a Chrome extension. It is 0:50:22.520 --> 0:50:25.640 the Chat GBT Search Chrome Extension, and that will actually 0:50:26.160 --> 0:50:29.040 take over your search bar on Chrome and turn it 0:50:29.080 --> 0:50:32.080 into chat GBT search. Now. I tried this, and I 0:50:32.080 --> 0:50:35.160 will tell you I don't think chat GBT search is 0:50:35.200 --> 0:50:38.040 great for all of your searches right now. Sometimes let's 0:50:38.040 --> 0:50:39.760 say you just want a phone number for a restaurant 0:50:39.800 --> 0:50:41.279 or something, and you go on Google and you search 0:50:41.320 --> 0:50:43.319 for it that you know you're gonna get this whole 0:50:43.360 --> 0:50:45.279 chat gybt. I call it a book report. It's going 0:50:45.320 --> 0:50:47.560 to tell you all about like this restaurant and things 0:50:47.600 --> 0:50:49.920 like that. So it's not the best for every search, 0:50:50.000 --> 0:50:51.600 but it is really really good, and it is the 0:50:51.600 --> 0:50:54.920 start of something very different in how we search the web. 0:50:55.000 --> 0:50:58.120 So check it out chat GBT search. If you're a 0:50:58.120 --> 0:51:02.080 paid member, you have access to it. Right now, let's 0:51:02.080 --> 0:51:05.640 go to David in Los Angeles. David, what's up? 0:51:06.760 --> 0:51:10.000 Yes, Hi out calling. I wanted to find out what's 0:51:10.040 --> 0:51:14.080 the best way to remove your personal information from data 0:51:14.120 --> 0:51:19.359 brokers site and the Google of my computer in California. 0:51:20.040 --> 0:51:24.600 Do you suggest any methods that we can use that 0:51:24.719 --> 0:51:29.680 are secure to to remove our personal data from the 0:51:30.560 --> 0:51:31.720 Google web pages? 0:51:32.719 --> 0:51:36.439 So I'm in the Internet, so yeah, so a couple things. 0:51:36.440 --> 0:51:38.279 So number one, this is a game of whack the mole. 0:51:38.560 --> 0:51:40.759 So you can try to do this, but it's just 0:51:40.920 --> 0:51:44.000 it's it's a never ending process and it's something that 0:51:45.360 --> 0:51:47.080 I'm not even sure it's worth it, to be honest, 0:51:47.160 --> 0:51:49.960 for a regular person, that's just kind of you know, 0:51:50.120 --> 0:51:52.280 day to day whatever. If you just have your address 0:51:52.320 --> 0:51:54.800 out there, your phone number, it's always going to be 0:51:54.840 --> 0:51:56.600 out there. And so that's the number one thing is 0:51:56.640 --> 0:51:58.880 that you're probably going to pay a lot of money 0:51:58.920 --> 0:52:01.640 to have one of these service is delete your information, 0:52:01.920 --> 0:52:05.080 and yeah, you know you're gonna get results. So, for instance, 0:52:05.120 --> 0:52:08.680 I've been testing Mozilla monitor right. They gave me a 0:52:08.800 --> 0:52:12.800 test account and they've manually fixed eleven instances of my data. 0:52:13.160 --> 0:52:16.600 They've removed three hundred and forty three instances of my 0:52:16.719 --> 0:52:20.000 data and there's three hundred and sixty three still in progress. 0:52:20.239 --> 0:52:22.440 So what does that tell me? Every single time they 0:52:22.480 --> 0:52:24.680 remove my data from a website, it just pops up 0:52:24.719 --> 0:52:27.520 on another website. So you can do this and you 0:52:27.560 --> 0:52:29.200 can sign up for one. There's a lot of them. 0:52:29.200 --> 0:52:33.920 Delete me in Cogni, Mozilla monitor. If you look at 0:52:34.480 --> 0:52:38.000 consumer reports. They said that most of these sites don't 0:52:38.000 --> 0:52:39.840 really work, but the two that they liked the best 0:52:39.960 --> 0:52:44.080 was called easy opt out and Optory, and so you 0:52:44.120 --> 0:52:45.840 can try those two if you want to start, but 0:52:45.880 --> 0:52:48.160 you're gonna pay for this stuff. The thing that I 0:52:48.280 --> 0:52:52.640 really like is called Google Results About You. And this 0:52:52.680 --> 0:52:55.279 brings me to a second aspect of this is that 0:52:55.640 --> 0:52:58.959 the information on the data brokers is one thing that's 0:52:59.040 --> 0:53:01.320 you know, you can remove that and it's just basically 0:53:01.360 --> 0:53:04.839 your name and your address. But the information that you 0:53:04.920 --> 0:53:08.000 can't really remove is the dark web information. This is 0:53:08.000 --> 0:53:10.360 from all of the data breaches we've seen over the 0:53:10.440 --> 0:53:13.240 past couple of years, and that is impossible to remove. 0:53:13.280 --> 0:53:16.440 And that's the really bad stuff like your social Security number, 0:53:16.840 --> 0:53:20.960 like your data birth like all these other things, your passwords, 0:53:21.360 --> 0:53:24.000 your user names, that is all out there. And if 0:53:24.000 --> 0:53:26.680 you want to see what that stuff is lurking on 0:53:26.719 --> 0:53:29.200 the web, just go to the website pentester dot com, 0:53:29.840 --> 0:53:34.719 pentester dot com, type in your email address and I'm 0:53:34.760 --> 0:53:37.239 telling you you'll see all the stuff that's out there. 0:53:37.280 --> 0:53:40.200 It's a ton of it. It's all kinds of information. 0:53:40.880 --> 0:53:43.799 So again I would start with Google results about you. 0:53:43.920 --> 0:53:46.560 That is free, that will take these results off of 0:53:46.640 --> 0:53:49.480 Google as they pop up there. But if you want 0:53:49.520 --> 0:53:51.840 to try one of those data broker services, just understand 0:53:52.080 --> 0:53:54.080 that it can only remove the stuff that is on 0:53:54.160 --> 0:53:56.920 the public data broker websites, not the stuff on the 0:53:57.000 --> 0:53:59.680 dark web. Coming up, we're going to talk about Apple's 0:53:59.760 --> 0:54:02.960 new hearing aid feature on the air Pods Pro. This 0:54:03.040 --> 0:54:06.359 is rich on Tech. Welcome back to rich on Tech. 0:54:06.480 --> 0:54:11.480 Rich DeMuro here hanging out with you talking technology this week. 0:54:12.120 --> 0:54:14.279 You have a new feature available to you if you 0:54:14.360 --> 0:54:18.520 have a pair of AirPods Pro too. These are Apples, 0:54:19.000 --> 0:54:21.880 you know the air pods you see everywhere. These are 0:54:21.920 --> 0:54:25.160 the high end ones with the noise cancelation feature. They 0:54:25.200 --> 0:54:28.680 have a new hearing aid functionality and also hearing protection 0:54:28.760 --> 0:54:31.600 built into them. So if you update your phone and 0:54:31.680 --> 0:54:34.040 you get the update for these AirPods, you now have 0:54:34.400 --> 0:54:37.600 hearing aid functionality built into them and you can take 0:54:37.640 --> 0:54:40.239 a hearing test right from your phone. So to talk 0:54:40.280 --> 0:54:44.120 all about this, I spoke with Dedra Callbeck of Apple 0:54:44.440 --> 0:54:47.480 to explain the new hearing aid features on the air 0:54:47.600 --> 0:54:48.239 Pods pro. 0:54:49.400 --> 0:54:52.399 Hearing is so important to how we connect with each 0:54:52.400 --> 0:54:55.160 other and the world around us, and you know, there 0:54:55.160 --> 0:54:57.520 are so many people, over a billion people in the 0:54:57.560 --> 0:55:00.360 world who are living with mild to moderate hearing loss, 0:55:00.360 --> 0:55:02.759 and so we thought there was something we could do 0:55:03.040 --> 0:55:07.520 to really help improve their overall well being and quality 0:55:07.560 --> 0:55:10.600 of life. So yeah, so we wanted to build something 0:55:10.680 --> 0:55:14.400 just really intuitive, so intuitive that maybe it almost feels 0:55:14.440 --> 0:55:17.919 like an extension of your own senses. And we thought 0:55:17.920 --> 0:55:22.719 we could potentially change people's lives and democratize access to 0:55:22.840 --> 0:55:26.560 something that really affects millions of people. So we, yeah, 0:55:26.600 --> 0:55:29.719 we're introducing an end to end hearing health experience with 0:55:29.840 --> 0:55:31.080 AirPods Pro Too. 0:55:32.239 --> 0:55:34.120 How do I get started? How do I get this feature? 0:55:35.600 --> 0:55:38.560 So all you need to do if you already have 0:55:38.640 --> 0:55:42.680 AirPods Pro Too, It's available in the Health app with 0:55:42.719 --> 0:55:46.120 the latest software update, and what you'll see when you 0:55:46.160 --> 0:55:48.719 do that, you'll have access to not only hearing protection 0:55:49.320 --> 0:55:52.120 which will reduce loud sounds in the environment around you, 0:55:52.480 --> 0:55:54.480 but you'll see that you're now going to be able 0:55:54.560 --> 0:55:57.399 to take a hearing test. And so to just tell 0:55:57.400 --> 0:55:59.719 you a little bit about how that works with your 0:55:59.719 --> 0:56:03.400 airs pro, you take that test in any quiet environment 0:56:03.480 --> 0:56:07.840 you feel comfortable with really intuitive five minute test you 0:56:07.880 --> 0:56:10.319 can do either on your iPhone or your iPad in 0:56:10.360 --> 0:56:13.239 the health app. You'll just tap the screen when you 0:56:13.280 --> 0:56:16.239 hear a series of tones at different volumes and frequencies, 0:56:16.480 --> 0:56:20.160 and it includes animations and tap effects and progress indicators 0:56:20.160 --> 0:56:22.480 to sort of guide you through the process. And then 0:56:22.480 --> 0:56:25.319 when you're done with the hearing test, you'll get the 0:56:25.360 --> 0:56:30.319 results in this really easy to understand personalized hearing profile, 0:56:30.440 --> 0:56:33.480 which is also known as an audiogram. If you receive 0:56:33.560 --> 0:56:38.480 an audiogram that shows perceived mild to moderate hearing loss, 0:56:39.000 --> 0:56:41.840 then you can use the hearing aid feature and so 0:56:41.920 --> 0:56:45.880 it will seamlessly transform those same air pods into clinical 0:56:45.920 --> 0:56:46.920 grade hearing aids. 0:56:48.440 --> 0:56:52.759 How good is the experience with these AirPods compared to 0:56:53.320 --> 0:56:55.280 what you would get at from an audiologist. 0:56:56.640 --> 0:56:59.440 Yeah, so we of course, as with any of our 0:56:59.640 --> 0:57:03.560 our features, we have validated this against kind of the 0:57:03.560 --> 0:57:06.600 gold standard of a pure tone audiometry test. So the 0:57:06.640 --> 0:57:09.840 hearing test is very similar to a test that you 0:57:09.880 --> 0:57:14.480 would take if you go into a clinical setting or 0:57:14.520 --> 0:57:18.680 talk to an audiologist. The hearing aid feature is designed 0:57:18.680 --> 0:57:22.560 for those with mild to moderate hearing loss, which is 0:57:22.680 --> 0:57:25.880 actually the vast majority of people who are experiencing hearing loss. 0:57:25.880 --> 0:57:29.120 It's really those billion people around the world, and the 0:57:29.160 --> 0:57:33.920 hearing aid is validated for anyone who's experiencing mild to 0:57:34.000 --> 0:57:34.920 moderate hearing loss. 0:57:35.880 --> 0:57:37.880 How do you expect people to use these as a 0:57:37.920 --> 0:57:39.960 hearing aid? Is it something you'd wear all day? Is 0:57:39.960 --> 0:57:42.120 it something you'd wear to a restaurant? How do you 0:57:42.160 --> 0:57:43.440 expect people to useless? 0:57:44.400 --> 0:57:47.600 Exactly as you said, we do expect people to find 0:57:47.640 --> 0:57:51.360 a lot of benefit from wearing their air pods throughout 0:57:51.360 --> 0:57:54.960 the day in any listening environment. It could be at 0:57:55.000 --> 0:57:58.360 that noisy restaurant where you're having trouble hearing the people 0:57:58.360 --> 0:58:01.280 at the table with you, and so you'll actually not 0:58:01.320 --> 0:58:04.800 only assist you with hearing, but it has other features 0:58:04.880 --> 0:58:09.440 like conversation Boost, which will actually boost the conversation that's 0:58:09.440 --> 0:58:11.760 happening around you, so you can hear that better. You 0:58:11.800 --> 0:58:15.920 can use this even if you're just listening to music 0:58:16.120 --> 0:58:19.680 or podcasts or the radio on any of your devices, 0:58:19.720 --> 0:58:22.520 but you can also use them at a concert maybe, 0:58:23.120 --> 0:58:25.560 so you can actually still get that great sound quality, 0:58:25.600 --> 0:58:28.320 but your hearing is protected and assisted if you have 0:58:28.400 --> 0:58:32.160 hearing loss. So really any any listening environment these will 0:58:32.200 --> 0:58:32.600 be great for. 0:58:34.760 --> 0:58:38.120 Is this a functionality of these specific hearing aids these 0:58:38.160 --> 0:58:41.080 specific air pods? Is this feature plan for other ones? 0:58:41.920 --> 0:58:43.919 And if it works for the existing ones I have, 0:58:43.960 --> 0:58:46.720 do I have to do anything to update them? 0:58:47.200 --> 0:58:51.080 So this works with AirPods Pro two, which is the 0:58:51.200 --> 0:58:53.840 version of AirPods Pro that has been out for. 0:58:53.680 --> 0:58:54.880 About two years now. 0:58:54.920 --> 0:58:57.920 So if you already have AirPods Pro two, you simply 0:58:58.440 --> 0:59:01.760 update the software that is available on your iPhone or 0:59:01.800 --> 0:59:03.920 iPad today and. 0:59:03.840 --> 0:59:07.600 You will be able to use all three of these features. 0:59:07.640 --> 0:59:09.520 If you go into the health app on your iPhone 0:59:09.600 --> 0:59:11.880 or iPad, you'll be able to take the hearing test 0:59:12.320 --> 0:59:14.560 and then based on those results, you can use the 0:59:14.600 --> 0:59:18.120 hearing aid feature with the existing AirPods Pro to that 0:59:18.200 --> 0:59:18.440 you have. 0:59:18.680 --> 0:59:20.000 Do I have to wear both of them at the 0:59:20.000 --> 0:59:22.240 same time to get the benefits. 0:59:23.040 --> 0:59:25.160 You can wear both or you can just wear one. 0:59:25.640 --> 0:59:28.120 And why is Apple doing this? Why do this? 0:59:28.520 --> 0:59:31.640 You know, we just we always want to think about 0:59:31.640 --> 0:59:35.360 ways that we can help people improve their lives, impact 0:59:35.360 --> 0:59:38.720 their life in a really positive way with the devices 0:59:38.760 --> 0:59:42.960 that they're using every day. So with AirPods and iPhone, 0:59:43.000 --> 0:59:46.680 you're probably making phone calls, you're probably listening to music 0:59:46.880 --> 0:59:49.920 or podcasts, and we really just thought, gosh, if we could, 0:59:50.120 --> 0:59:53.040 if we could help not only protect your hearing, maybe 0:59:53.920 --> 0:59:57.800 in the younger demographics, if you're not yet experiencing hearing loss, 0:59:57.800 --> 1:00:00.320 but you're you know, at a loud concert or you're 1:00:01.480 --> 1:00:03.720 on a noisy subway on your daily commute, you can 1:00:03.840 --> 1:00:07.000 use hearing protection to reduce those loud sounds and protect 1:00:07.000 --> 1:00:09.200 your hearing over time. We want to just be able 1:00:09.280 --> 1:00:11.800 to sort of meet people where they're at and just 1:00:11.880 --> 1:00:15.080 allow them to be impacted in a positive way just 1:00:15.200 --> 1:00:18.360 by simply using the devices they have with them every day. 1:00:18.720 --> 1:00:21.480 I think that a lot of this is, you know, 1:00:21.520 --> 1:00:24.640 really just about awareness. You can, of course, choose how 1:00:24.680 --> 1:00:28.240 you want to address any results you might get, and 1:00:28.280 --> 1:00:31.760 I do think that the ability to use air pods 1:00:31.840 --> 1:00:35.920 your everyday headphones to assist with a hearing issue that 1:00:35.960 --> 1:00:38.720 you may have. Is going to sort of help reduce 1:00:38.760 --> 1:00:43.000 the stigma of hearing assistance just being able to use 1:00:43.560 --> 1:00:45.520 air pods. You know, you could be listening to music, 1:00:45.560 --> 1:00:48.880 you could be having your hearing assisted. But I do 1:00:48.920 --> 1:00:51.360 think it's good to just have that awareness. And of 1:00:51.360 --> 1:00:53.120 course it's up to you how you want to address it. 1:00:53.520 --> 1:00:56.520 Okay, and where do I find that hearing a test feature? Again? 1:00:56.600 --> 1:00:57.919 Is it in the Health app? 1:00:58.320 --> 1:00:58.520 Yeah? 1:00:58.560 --> 1:01:00.480 So it's in the Health app on your iPhone or 1:01:00.520 --> 1:01:03.360 iPad with the latest software update. And to learn more, 1:01:03.400 --> 1:01:06.360 you can go to Apple dot com forward slash Airpodspro. 1:01:07.720 --> 1:01:11.960 There you have it. DJ calledback from Apple explaining the 1:01:12.000 --> 1:01:15.640 new hearing aid feature on the AirPods Pro too. Now 1:01:15.720 --> 1:01:18.400 keep in mind you do have to have the AirPods 1:01:18.480 --> 1:01:22.000 Pro two to get this, and so you're gonna have 1:01:22.040 --> 1:01:25.120 to check the model number. If you don't know which 1:01:25.160 --> 1:01:27.280 one you have. There is a way to if you 1:01:27.320 --> 1:01:30.919 look on Apple Support, it'll tell you there's a link 1:01:30.960 --> 1:01:33.440 that says identify your air pods. So just search for 1:01:33.520 --> 1:01:37.160 that on Google. Just type in Apple Support identify your AirPods. 1:01:37.440 --> 1:01:40.160 If you have the AirPods Pro too. There is a 1:01:40.160 --> 1:01:42.120 software update available. You have to be updated to the 1:01:42.200 --> 1:01:44.880 latest operating system and of course the latest software on 1:01:44.920 --> 1:01:47.320 the AirPods, which is automatic. But once you do that, 1:01:47.560 --> 1:01:50.440 you can open up the health app and you can 1:01:50.520 --> 1:01:52.440 scroll all the way down on the home screen and 1:01:52.480 --> 1:01:55.480 it says test you're hearing with AirPods Pro. Take a 1:01:55.520 --> 1:01:58.200 hearing test and it takes I did it yesterday. It 1:01:58.280 --> 1:02:00.880 takes about five minutes, and I'll be quite honest, I 1:02:00.960 --> 1:02:03.560 was a little concerned about taking this test because you know, 1:02:03.600 --> 1:02:06.520 I've been working in TV and now radio for a 1:02:06.520 --> 1:02:09.800 long time and I've always had something on my ears 1:02:09.920 --> 1:02:12.440 or in my ears right. So in TV we have 1:02:12.480 --> 1:02:14.960 these things called IFBs, which stick in your ear and 1:02:15.080 --> 1:02:19.000 allows people from the the control room to talk to 1:02:19.040 --> 1:02:22.920 you without other people hearing you. And so that is 1:02:23.120 --> 1:02:24.520 what I've had in my ear forever. And I was 1:02:24.560 --> 1:02:26.480 really worried because I was like, oh gosh, I'm going 1:02:26.520 --> 1:02:28.080 to get this test and I'm going to feel like 1:02:28.440 --> 1:02:30.920 I've got some hearing loss, and so I was very 1:02:30.960 --> 1:02:33.920 hesitant to take it. But after talking to Deidre, I 1:02:33.960 --> 1:02:37.200 did take it, and I'm happy to say it said 1:02:37.200 --> 1:02:40.320 I'm fine, gave me my little decibels in each ear. 1:02:40.360 --> 1:02:42.520 That's a little bit lost, but it's nothing, nothing to 1:02:42.720 --> 1:02:45.960 worry about right now, So take the test. And again 1:02:46.120 --> 1:02:48.840 this is this is just standard AirPods pro too, so 1:02:49.960 --> 1:02:52.680 if you've got those, you might as well try this out. 1:02:52.760 --> 1:02:55.960 And honestly, if you feel like you've got hearing loss 1:02:56.000 --> 1:02:58.160 and you don't want to deal with the hearing aid situation, 1:02:58.320 --> 1:03:01.360 you just want something that helps you conversations better or 1:03:01.360 --> 1:03:03.920 hear better, this is a great thing to do in general, 1:03:04.000 --> 1:03:05.880 And don't be scared. I was scared. I got the 1:03:05.880 --> 1:03:09.080 test results and you know, it's fine, and I think 1:03:09.080 --> 1:03:11.760 it's good to know this stuff versus here not knowing it. 1:03:11.960 --> 1:03:14.480 And again this is for mild to moderate hearing loss. 1:03:14.520 --> 1:03:18.080 This is not for complete hearing loss. But again this 1:03:18.080 --> 1:03:20.520 will tweak your AirPods not only for people but also 1:03:20.600 --> 1:03:22.760 the stuff you listen to on your phone as well, 1:03:23.160 --> 1:03:25.240 So very easy. You could do it right from your phone, 1:03:25.400 --> 1:03:28.880 and I just think this is incredible. The other thing 1:03:28.960 --> 1:03:31.200 is if you don't have hearing loss, there are a 1:03:31.240 --> 1:03:36.320 lot of hearing assistance features. She mentioned one called hearing protection. 1:03:36.800 --> 1:03:38.520 So did you know that you could actually like wear 1:03:38.640 --> 1:03:41.120 AirPods out and about and if you're on a construction 1:03:41.240 --> 1:03:44.480 site or at a concert, they actually do protect your hearing. 1:03:44.880 --> 1:03:46.640 And this was something that was new to me because 1:03:46.640 --> 1:03:48.040 I had a meeting with Apple a couple of years 1:03:48.080 --> 1:03:49.400 ago and they mentioned this. I said, wait, what do 1:03:49.440 --> 1:03:53.920 you mean these they're like earplugs. They're like, yes, So, 1:03:54.000 --> 1:03:58.400 because they actually seal your ear up, it does physically 1:03:58.440 --> 1:04:01.520 protect your ear from these loud sounds. And so there's 1:04:01.560 --> 1:04:04.200 now this new setting where that if your AirPods hear 1:04:04.360 --> 1:04:08.120 something really loud outside, like a bang or you know, 1:04:08.200 --> 1:04:11.800 some sort of alarm or siren going past, it will 1:04:11.800 --> 1:04:15.520 actually get rid of some of that intensity on your ear. 1:04:15.640 --> 1:04:18.320 So definitely check out these features. Really cool that Apple's 1:04:18.320 --> 1:04:20.880 doing stuff like this. Eighty eight rich one O one 1:04:21.000 --> 1:04:23.800 eight eight eight seven four to two four one zero one. 1:04:23.840 --> 1:04:26.640 Coming up, I'll tell you about the feature Disney Plus 1:04:26.680 --> 1:04:29.160 stole from Netflix and why it might change how you 1:04:29.200 --> 1:04:31.720 watch stuff. That's coming up right here. I'm rich on Tech. 1:04:34.160 --> 1:04:37.240 Welcome back to rich on Tech. Rich Demiro here hanging 1:04:37.240 --> 1:04:40.160 out with you, talking technology. We're just talking about the AirPods, 1:04:40.200 --> 1:04:43.400 and Kim and I were talking about how to identify 1:04:43.600 --> 1:04:46.880 the AirPods. If you pull your AirPod out of the 1:04:46.920 --> 1:04:49.440 case and you look on the bottom, like on the 1:04:49.480 --> 1:04:54.480 side of the little AirPod, it's printed in teen tiny letters. 1:04:54.560 --> 1:04:57.240 I've never even seen this before, never noticed it. But 1:04:58.040 --> 1:05:00.400 there's no way the human eye can read this unless 1:05:00.400 --> 1:05:03.560 you are Superman. But if you take a photo with 1:05:03.680 --> 1:05:06.800 your phone and zoom in, especially if you have a 1:05:06.800 --> 1:05:09.600 macro lens on your phone, that'll help you identify. So 1:05:09.680 --> 1:05:13.160 I was looking, mind says Apple. Let's see what it says, 1:05:13.160 --> 1:05:16.040 three four oh seven, and then it's got the serial 1:05:16.120 --> 1:05:18.520 number as well. So then you go to that website 1:05:18.560 --> 1:05:22.439 I mentioned, the Identify your AirPods and you just search 1:05:22.480 --> 1:05:24.800 for your model number. There's only a handful. There's maybe 1:05:24.840 --> 1:05:27.880 like fifteen twenty model numbers, and then that will tell 1:05:27.920 --> 1:05:30.440 you which AirPods you have. So there are different versions 1:05:30.440 --> 1:05:34.560 of the AirPods Pro two. There are one, two, three, four, 1:05:34.720 --> 1:05:39.800 five six versions of those. So chances are you know 1:05:39.840 --> 1:05:42.479 you could have these AirPods Pro two with that hearing 1:05:42.520 --> 1:05:46.440 aid feature on it. Let's go to Robert in Redondo Beach, 1:05:47.080 --> 1:05:48.360 Robert your own with Rich. 1:05:49.280 --> 1:05:52.760 All Rich, I have a problem with my email at 1:05:52.800 --> 1:05:56.480 aol okay. I can't get into it. I changed the 1:05:56.520 --> 1:06:01.720 password probably two weeks ago, and they do a verification 1:06:01.800 --> 1:06:05.880 code and I found out I've changed my iPhone at 1:06:05.880 --> 1:06:07.760 the beginning of the year, so that number is not 1:06:07.960 --> 1:06:10.360 in there. And I tried to do a work around 1:06:10.440 --> 1:06:15.479 using Google, uh Google as my backup, but it takes 1:06:15.520 --> 1:06:19.000 me right back the that phone number for the second 1:06:19.080 --> 1:06:24.320 verification code that's got activated somehow. Now I'm completely blocked 1:06:24.440 --> 1:06:26.960 out on my AOL email account. 1:06:27.320 --> 1:06:31.680 Oh, this is this is that's a problem. So you've 1:06:31.720 --> 1:06:34.960 got uh, let's see, so you're it's basically you can't 1:06:34.960 --> 1:06:37.760 get this secondary text to that phone number because it's 1:06:37.760 --> 1:06:38.600 no longer active. 1:06:39.960 --> 1:06:41.400 Well it's active, but not to me. 1:06:41.600 --> 1:06:44.440 Not to you. Someone else is getting that code, okay, 1:06:45.360 --> 1:06:47.080 And there's no way. So when you went to this 1:06:47.160 --> 1:06:51.520 AOL recovery website, there's no other way. It's not letting 1:06:51.560 --> 1:06:52.160 you do that. 1:06:53.280 --> 1:06:55.160 It says, what you know to go to there, do 1:06:55.240 --> 1:06:57.960 the password, Just go all the way to the bottom 1:06:58.440 --> 1:07:00.840 to go to the AOL count security. 1:07:01.280 --> 1:07:01.480 Yeah. 1:07:01.560 --> 1:07:04.280 And when I put my password in, it won't accept 1:07:04.280 --> 1:07:06.280 my passwords, so I can't get to the bottom to 1:07:06.320 --> 1:07:11.160 get this. So it's like, okay, because somehow my password 1:07:12.080 --> 1:07:16.240 got corrupted or and on top of that, I tried 1:07:16.240 --> 1:07:19.480 to use one other just ask, and I found out 1:07:19.520 --> 1:07:22.600 that was a scam my bank. When I used the 1:07:22.600 --> 1:07:24.400 credit card to pay for it was supposed to be 1:07:24.440 --> 1:07:27.840 a dollar, it charged me fifty five because my bank 1:07:27.960 --> 1:07:29.760 blocked it and it came up on my phone. So 1:07:29.800 --> 1:07:31.240 I called the bank and they said. 1:07:31.000 --> 1:07:32.320 It's a scam. 1:07:32.400 --> 1:07:36.640 So they suggested that I cancel the cards, which I did. 1:07:37.120 --> 1:07:40.080 So I'm out the cards for this moment, right so 1:07:40.080 --> 1:07:42.200 I'm waiting on it. 1:07:43.040 --> 1:07:43.560 O man. 1:07:43.800 --> 1:07:48.560 And I tried using their all help phone rings. Those 1:07:48.560 --> 1:07:54.240 are the menu. It either rings nobody answers, well, just 1:07:54.360 --> 1:07:57.840 tells you call back later, or you know people who 1:07:57.840 --> 1:07:58.280 are busy. 1:07:59.240 --> 1:08:00.760 I've been trying that four days. 1:08:00.800 --> 1:08:05.360 Oh man, are you paying for AOL? No, okay, you're 1:08:05.400 --> 1:08:10.200 not paying for AOL. Do you need this account? 1:08:10.520 --> 1:08:13.840 Well, I've had it for years, that's the problem. So 1:08:13.920 --> 1:08:17.920 my other thought was one guy told me just move 1:08:17.960 --> 1:08:19.680 it to a Google account. And I don't know if 1:08:19.720 --> 1:08:22.000 I can move all the AOL stuff with it being 1:08:22.040 --> 1:08:25.720 locked up like it is, so a Google email address 1:08:25.960 --> 1:08:30.599 or not. I thought about was doing my own domain. 1:08:31.000 --> 1:08:33.720 Can I just and then would the domain pick up 1:08:34.200 --> 1:08:35.440 AOL Holy. 1:08:36.080 --> 1:08:40.479 No you know no, so if you're not, If you're so, 1:08:40.920 --> 1:08:43.280 this is an AOL email address, so it's something like 1:08:43.400 --> 1:08:47.479 you know, robber at AOL dot com or something like that, right, Yeah, 1:08:47.560 --> 1:08:49.880 So the only way that you can get access to 1:08:49.920 --> 1:08:52.120 this email is by getting access to the account. There's 1:08:52.160 --> 1:08:57.360 no way to forward this without getting there. So here's 1:08:57.400 --> 1:09:01.960 the thing. So you've got let's see here, you've tried 1:09:02.000 --> 1:09:05.200 this recovery website, which is log in dot AOL dot 1:09:05.240 --> 1:09:10.960 com slash forget. You've definitely gone there and tried that. No, okay, 1:09:11.360 --> 1:09:13.599 so that's where I would start. So go to log 1:09:13.640 --> 1:09:17.160 in dot a L dot com slash forgot, and that 1:09:17.200 --> 1:09:19.599 will that will take you to a screen that that 1:09:19.680 --> 1:09:22.439 like basically says, Okay, I don't really remember any of 1:09:22.479 --> 1:09:24.639 this stuff. And so what it's gonna do is it's 1:09:24.680 --> 1:09:28.360 going to ask you for an email address or a 1:09:28.400 --> 1:09:31.000 phone number that you might have used on this account, 1:09:31.040 --> 1:09:33.519 and it's it's going to understand that you're that you're 1:09:33.560 --> 1:09:36.760 a little bit challenged here with your access, and so 1:09:36.880 --> 1:09:40.880 it's going to try different ways to authorize you. So 1:09:41.000 --> 1:09:43.200 that's what I would do first. It's log in dot 1:09:43.240 --> 1:09:46.880 aol dot com slash forgot, and once you do that, 1:09:47.920 --> 1:09:51.559 you know, if you can't get in there, you may 1:09:51.600 --> 1:09:55.320 have to Yeah, you may have to uh to take 1:09:55.400 --> 1:09:59.320 other effects here. There's let's see here. So the the 1:09:59.479 --> 1:10:03.400 solution for the screen in looping or reloads, they say 1:10:03.439 --> 1:10:06.840 to try using a different browser or clear all the 1:10:06.880 --> 1:10:09.760 cookies on your browser. So I might try that as 1:10:09.840 --> 1:10:12.840 well before you you know you can't do that. So 1:10:13.439 --> 1:10:15.240 if you can't do that, I would clear all the 1:10:15.280 --> 1:10:19.160 browsers and cookies and sign in everything that's associated with AOL. 1:10:19.479 --> 1:10:21.320 Get rid of that on your browser, because it may 1:10:21.320 --> 1:10:24.320 be trying to use an old password or something that's 1:10:24.600 --> 1:10:27.040 saved on your system to log you in, and that's 1:10:27.080 --> 1:10:29.240 what's messing it up. So maybe if I were you, 1:10:29.280 --> 1:10:31.799 I would even try doing this from a different browser 1:10:31.880 --> 1:10:34.360 on your computer. So maybe if you primarily use Chrome, 1:10:34.760 --> 1:10:37.720 try using Safari or Edge or something else that you 1:10:37.760 --> 1:10:40.759 don't typically use to log in there. So that might work. 1:10:41.800 --> 1:10:44.840 There's also paid if you really I would say, you know, 1:10:44.880 --> 1:10:46.760 maybe if you don't need anything on this account, just 1:10:46.760 --> 1:10:48.519 be done with it and set up a Gmail and 1:10:48.520 --> 1:10:51.439 be done. So that's that would be my advice or 1:10:51.439 --> 1:10:54.920 an Outlook or something else. But there is a paid 1:10:55.120 --> 1:10:58.800 premium support offering from AOL, which of course they know 1:10:58.840 --> 1:11:01.000 people have issues like this all the time. They're going 1:11:01.080 --> 1:11:02.840 to take the opportunity to make some money on it. 1:11:02.880 --> 1:11:05.200 So there is an eight hundred number that is on 1:11:05.280 --> 1:11:07.640 the help page and I'll link it up on the 1:11:07.680 --> 1:11:10.280 eight hundred numbers eight hundred and three five, eight four, 1:11:10.400 --> 1:11:13.880 eight six zero. That's their paid premium support. So they 1:11:13.920 --> 1:11:16.160 are going to ask you for, you know, to pay 1:11:16.200 --> 1:11:18.360 for that support. But if you want to get into 1:11:18.360 --> 1:11:21.120 this and it's a one time fee, twenty bucks, whatever 1:11:21.120 --> 1:11:23.440 it is, it may be worth it to recover this account. 1:11:23.720 --> 1:11:25.920 Once you recover that account, maybe you want to move 1:11:25.920 --> 1:11:28.320 it over to a Gmail or something like that. You 1:11:28.320 --> 1:11:31.240 can set up forwarding or just have Gmail check this 1:11:31.280 --> 1:11:34.160 account in the Gmail settings and then that way you 1:11:34.160 --> 1:11:36.840 can be done with this AOL. It's not a bad thing. 1:11:36.960 --> 1:11:38.880 AOL is not you know, it's not a bad thing. 1:11:38.920 --> 1:11:41.479 It's just not really. It's owned by Yahoo now, so 1:11:42.080 --> 1:11:44.360 it's you know, it's just not as up to date 1:11:44.400 --> 1:11:45.920 as some of the other systems out there. But I 1:11:45.960 --> 1:11:47.479 get it. If you're using it and you like it 1:11:47.520 --> 1:11:49.960 and it works, people know that email address. I understand, 1:11:50.360 --> 1:11:52.600 but at the same time, you know you got to 1:11:52.640 --> 1:11:55.160 remember these passwords, and you got to when it comes 1:11:55.160 --> 1:11:58.679 to these recovery accounts. Instead of using a phone number, 1:11:58.840 --> 1:12:02.920 try to start using a two factor authentication app if 1:12:02.920 --> 1:12:06.799 they offer that, but I would use that instead because 1:12:06.840 --> 1:12:09.720 the app will work anytime, and it will work from 1:12:09.720 --> 1:12:12.120 any phone. Whereas your phone number is tied to your 1:12:12.120 --> 1:12:14.439 phone number, and if you ever lose access to that 1:12:14.479 --> 1:12:17.479 phone number or you change numbers, what happens. You lose 1:12:17.520 --> 1:12:20.559 access to all those account recovery codes. And usually there's 1:12:20.560 --> 1:12:23.240 another way to get access, but as you can tell Robert, 1:12:23.320 --> 1:12:26.559 it's not always easy or straightforward sometimes. So again, try 1:12:26.560 --> 1:12:28.920 those solutions. Hopefully you get access to this a wall 1:12:28.920 --> 1:12:31.920 account so you can be back eighty eight rich one 1:12:31.960 --> 1:12:34.040 O one eight eight eight seven four to two four 1:12:34.160 --> 1:12:37.000 one zero one. Coming up, I'll tell you the app 1:12:37.080 --> 1:12:40.000 that Nintendo launched that lets you listen to music. This 1:12:40.040 --> 1:12:42.519 is rich on Tech. Welcome back to rich on Tech. 1:12:42.640 --> 1:12:46.400 Rich DeMuro here hanging out with you talking technology for 1:12:46.479 --> 1:12:51.679 another hour right here on the airwaves, in your ear 1:12:52.520 --> 1:12:58.160 on the podcast, or else streaming in the app just 1:12:58.200 --> 1:13:02.280 about anywhere. Thanks so much for tuning in. Appreciate you listening. 1:13:02.320 --> 1:13:05.960 The website for the show is rich on tech dot tv. 1:13:06.560 --> 1:13:08.160 When you're there, be sure to sign up for my 1:13:08.280 --> 1:13:13.200 free newsletter. Just sent out a new issue today. The 1:13:13.439 --> 1:13:17.479 talks about the iPhone intelligence, the Apple Intelligence, talks about 1:13:17.880 --> 1:13:22.040 the new Max talks about disrupt going there talking to 1:13:22.080 --> 1:13:25.439 all the startups. Let's see what else. Oh, I answer 1:13:25.560 --> 1:13:29.639 kent from Wilmington's question. He asked about the best software 1:13:29.680 --> 1:13:33.080 for creating AI meeting note summaries with an iPhone. Took 1:13:33.080 --> 1:13:36.360 a little deep dive on that. My gadget of the 1:13:36.360 --> 1:13:39.439 Week this week. This was great. I was at the 1:13:39.439 --> 1:13:42.120 Apple event and I've always wanted one of these. Didn't 1:13:42.120 --> 1:13:45.200 even know it existed. But it's a I don't know 1:13:45.200 --> 1:13:47.240 how you explain it. It's a it's an around the 1:13:47.360 --> 1:13:50.800 neck iPhone holder. So you put this thing around your 1:13:50.800 --> 1:13:53.280 neck like a necklace and it holds your iPhone for 1:13:53.439 --> 1:13:57.000 hands free video. So basically for me, like I'm getting 1:13:57.000 --> 1:13:58.720 all these gadgets, I want to take video of them 1:13:58.720 --> 1:14:00.960 really quickly in my hands, but it's tough to record 1:14:01.080 --> 1:14:03.880 that at the same time. So this other journalist that 1:14:04.000 --> 1:14:05.920 was using it, he was like, oh, yeah, it's great. 1:14:05.960 --> 1:14:08.200 He just you know, looks silly, but it works really great. 1:14:08.240 --> 1:14:11.200 So I ordered it on Amazon instantly thirty bucks. I've 1:14:11.280 --> 1:14:13.800 not done my first video with it, but I can't wait. 1:14:14.240 --> 1:14:17.519 I've got the Barbie Phone. I know Bobo's been waiting 1:14:17.520 --> 1:14:19.439 for me to get that. I've got the new It's 1:14:19.439 --> 1:14:21.280 like a flip phone, and so I think that'll be 1:14:21.360 --> 1:14:23.680 the first thing I use to try to show what 1:14:23.720 --> 1:14:27.360 that looks like with this thing. Speaking of Barbie, is 1:14:27.400 --> 1:14:30.639 Barbie Disney I don't think so. But Disney Plus has 1:14:30.680 --> 1:14:36.479 a new Netflix style top ten list feature basically Netflix. 1:14:36.479 --> 1:14:38.639 I never understood why Netflix didn't do the top ten list. 1:14:38.680 --> 1:14:40.280 Then they introduced it, and now of course it's one 1:14:40.280 --> 1:14:43.519 of the most popular features for finding all the nonsense 1:14:43.520 --> 1:14:48.519 that you can watch on Netflix. Am I bitter? I 1:14:48.600 --> 1:14:51.320 am because I watched a movie again on Netflix last night. 1:14:51.560 --> 1:14:53.840 Here's my problem with Netflix and all these movies they have. 1:14:54.479 --> 1:14:56.840 You never know if they're any good until you watch them, 1:14:57.040 --> 1:14:59.040 because just because it's on the top ten list does 1:14:59.080 --> 1:15:01.680 not mean anything. It just means the other people on 1:15:01.720 --> 1:15:05.920 Netflix are being tricked into watching these lame movies. And 1:15:06.040 --> 1:15:10.280 so yesterday, of course we sit down, you know, weekend night, 1:15:10.320 --> 1:15:12.160 and we're like, oh, let's watch a movie on Netflix. 1:15:12.479 --> 1:15:14.000 I'm like, I don't know, this is this one gonna 1:15:14.000 --> 1:15:17.000 be any good? And so we watch it and it's horrible. 1:15:17.320 --> 1:15:19.920 What was a movie? Should I put it on blast? 1:15:20.160 --> 1:15:20.519 Do it? 1:15:20.760 --> 1:15:24.360 I dare you. That's the one thing about the Top 1:15:24.400 --> 1:15:26.639 ten list. You don't know why it's in the time 1:15:27.080 --> 1:15:30.400 exactly it was actually that meaning people watching it, or 1:15:30.439 --> 1:15:32.960 if they put it in there for you to watch 1:15:33.080 --> 1:15:35.280 right exactly, you don't know. They don't give you all 1:15:35.320 --> 1:15:38.680 the reasons, like how the algorithm. There's always whenever they 1:15:38.680 --> 1:15:41.880 mentioned how an algorithm's done, it's like top viewing plus 1:15:41.960 --> 1:15:45.759 other aspects, like the other is like the no, Netflix 1:15:45.800 --> 1:15:47.439 just puts stuff in there so that people watch it. 1:15:47.479 --> 1:15:50.800 But it was called I feel bad blasting this, but 1:15:50.840 --> 1:15:53.839 it's called Woman of the Hour. It was like basically 1:15:54.000 --> 1:15:57.280 kind of a serial killer movie and it was like 1:15:57.320 --> 1:16:01.000 a thriller. The name doesn't even really felt like they 1:16:01.160 --> 1:16:03.799 ran out of out of money to make this movie, 1:16:04.080 --> 1:16:06.720 because all of a sudden it just abruptly ends and 1:16:06.760 --> 1:16:08.559 you're just like, wait what And then they just use 1:16:08.600 --> 1:16:10.160 like text on the screen to tell you the rest 1:16:10.160 --> 1:16:13.280 of the story. Okay, literally they just ran out of 1:16:13.320 --> 1:16:16.479 time or money or enter. Yeah, Kim is asking the 1:16:16.520 --> 1:16:19.880 Anna Kendrick movie. Yes, that was it. Kim says, go 1:16:19.960 --> 1:16:23.559 to rotten Tomatoes. I can't figure out rotten tomatoes? Am 1:16:23.560 --> 1:16:26.639 I like? Is this splat tomato? Mean it's good? Why 1:16:26.640 --> 1:16:29.040 are people throwing tomatoes at a thing? If it's good? 1:16:29.880 --> 1:16:32.360 What I don't understand rotten tomatoes. I don't have the 1:16:32.400 --> 1:16:34.719 time to go research a movie then watch the movie 1:16:34.840 --> 1:16:37.400 exactly whether watch the movie. By that time, I'm falling 1:16:37.439 --> 1:16:40.840 asleep and it's a Kim from now on, Kim, what's 1:16:40.880 --> 1:16:42.680 this movie about? I mean, I have a friend that 1:16:42.760 --> 1:16:46.920 does movie reviews, you know, Brian Bishop, he bald Brian, 1:16:47.000 --> 1:16:48.880 who will you know? I used to text him and 1:16:48.960 --> 1:16:50.960 be like, Brian, give me something to watch. But now 1:16:50.960 --> 1:16:53.040 I feel like that's a drag on him. It's like 1:16:53.080 --> 1:16:55.400 he's got to tell me personally. He does a whole podcast, 1:16:55.760 --> 1:16:57.920 so he's like, just listen to the podcast. I mean, 1:16:57.920 --> 1:17:00.679 it's a whole thing. I'm telling you, there's way too 1:17:00.760 --> 1:17:03.599 much out there, and what you like in that top 1:17:03.640 --> 1:17:06.000 ten is not necessarily what I like. And then of 1:17:06.000 --> 1:17:08.040 course you have the recommendations, but my kids mess up 1:17:08.040 --> 1:17:11.240 all my recommendations. So my kid using my YouTube account 1:17:11.600 --> 1:17:15.000 and he all he watches are like these random videos 1:17:15.040 --> 1:17:19.360 that do not apply to me anyway. Up, it's not 1:17:19.400 --> 1:17:21.720 even mister, it's actually he's trying to learn how to 1:17:21.720 --> 1:17:25.000 do unreal engine coding, and so it's like all these long, 1:17:25.120 --> 1:17:28.719 like three hour tutorials on like how to make graphics. Anyway, 1:17:29.280 --> 1:17:31.679 I tell you all this because now Disney Plus has 1:17:31.720 --> 1:17:34.400 the top ten list. So if you log into Disney Plus, 1:17:34.400 --> 1:17:36.519 you go to your home screen, it will show you 1:17:37.240 --> 1:17:39.800 what the top ten things are on Hulu Plu or 1:17:39.840 --> 1:17:42.360 Disney and Hulu. But here, here's what I was talking about. 1:17:43.040 --> 1:17:47.679 Rankings are determined by total views of episodes and movies, 1:17:48.400 --> 1:17:54.559 growing popularity of new titles, other unspecified factors. Yeah, those 1:17:54.600 --> 1:17:57.960 other unspecified factors are, Yeah, we spent a lot of 1:17:57.960 --> 1:17:59.720 money making this movie, and we're putting it in the 1:17:59.760 --> 1:18:01.600 top ten list to shove it down your throat so 1:18:01.600 --> 1:18:04.000 that you actually watch it, because we need to get 1:18:04.000 --> 1:18:08.000 that return on our investment here. So anyway, I don't 1:18:08.000 --> 1:18:09.400 know if you like the top ten, let me know. 1:18:09.520 --> 1:18:13.799 Rich on tech dot TV contact me. But I'm not convinced. 1:18:14.200 --> 1:18:17.240 I'm not convinced it means anything excepting it's just nonsense. 1:18:18.920 --> 1:18:20.880 It was easier when they just had movies in the theater. 1:18:21.160 --> 1:18:23.080 They spent a lot of money advertising it. You'd get 1:18:23.080 --> 1:18:24.200 out of the movie and you'd be like, oh, that 1:18:24.240 --> 1:18:26.160 was a bummer, but at least had a good time 1:18:26.200 --> 1:18:28.759 with your friends and this and that. Steve and Tampa. 1:18:28.800 --> 1:18:31.479 What's up, hey, Rich, thanks for taking a call. 1:18:31.640 --> 1:18:31.880 Yeah. 1:18:31.920 --> 1:18:36.559 Absolutely, I got a two desktops. One has a twenty 1:18:36.640 --> 1:18:38.679 seven in it and one has a twenty eight PI 1:18:38.840 --> 1:18:42.439 in it video card okay, and I'm running a quest 1:18:42.479 --> 1:18:45.800 through Virtual Desktop, running some games through because of their 1:18:45.840 --> 1:18:50.679 Steam games are not on the system, and I'm wondering. 1:18:50.920 --> 1:18:53.160 I tried discord, I even googled it. I couldn't find 1:18:53.160 --> 1:18:55.879 anything to give me the answer on this. If improving 1:18:55.920 --> 1:18:59.759 the video card self inside the system, would that improve 1:18:59.800 --> 1:19:02.880 it graphics for the game or application I'm using in the. 1:19:02.800 --> 1:19:05.280 Headset in well? 1:19:05.320 --> 1:19:08.080 What headset in Quest three? 1:19:08.200 --> 1:19:08.320 Oh? 1:19:08.320 --> 1:19:11.799 Oh, you're using in Quest three. Yeah, that's a great question. 1:19:12.280 --> 1:19:13.599 So you're running through. 1:19:13.560 --> 1:19:16.720 Virtual desktop and that has its own settings there also. 1:19:17.840 --> 1:19:19.719 That's the part that I think would kind of clog 1:19:19.760 --> 1:19:21.680 it up. And not make it so great. So wait, 1:19:21.800 --> 1:19:26.080 you're okay, so when you run these programs, you're connecting 1:19:26.160 --> 1:19:27.719 the Quest to the computer. 1:19:29.080 --> 1:19:30.760 No, I don't like wired. That's why I use a 1:19:30.760 --> 1:19:32.160 program called virtual Desktop. 1:19:32.240 --> 1:19:33.080 Does it wirelessly. 1:19:33.320 --> 1:19:36.360 It hits your computer and runs the computer through steams 1:19:36.439 --> 1:19:40.280 through this virtual desktop. It's sort of like quest Link 1:19:40.800 --> 1:19:42.679 okay and thensktop. 1:19:42.760 --> 1:19:44.840 Okay, but you're running the game off your computer, but 1:19:44.880 --> 1:19:47.360 you're actually able to see it inside the Quest headset. 1:19:47.640 --> 1:19:50.800 Correct, absolutely, Yeah, okaym hmm. 1:19:51.200 --> 1:19:53.000 That's a great question. So you want to upgrade the 1:19:53.000 --> 1:19:56.280 graphics card on the computer and expect it to upgrade 1:19:56.360 --> 1:19:57.200 inside the Quest? 1:19:57.920 --> 1:20:00.640 Yes, because there are settings in the program, says, you know, 1:20:01.520 --> 1:20:04.240 the fault settings for like certain video cards, and there's 1:20:04.240 --> 1:20:06.840 a lot of graphed line from low to high. And 1:20:06.920 --> 1:20:09.120 the twenty eighty TI and that's a few years old 1:20:09.160 --> 1:20:13.000 now it's like middle of the road. Yeah, And I'm 1:20:13.000 --> 1:20:15.759 wondering if actually, if I increased it maybe to forty 1:20:15.800 --> 1:20:18.560 seventy or forty eighty something in that ballpark, if it 1:20:18.600 --> 1:20:21.479 will help the graphics. And then on the applications, I'm 1:20:21.520 --> 1:20:22.320 a musing. 1:20:22.120 --> 1:20:25.320 Well, here's my thought. Yeah, I mean, so here's my 1:20:25.400 --> 1:20:29.560 thought Number one, if your source graphics are better, I 1:20:29.600 --> 1:20:33.120 would assume the end result graphics would be better, right, 1:20:33.200 --> 1:20:36.120 because your source is better. But because you've got this 1:20:36.240 --> 1:20:39.519 going through a couple of different bottlenecks with the you know, 1:20:39.560 --> 1:20:43.080 the virtual system and also bringing it to the Quest headset, 1:20:43.520 --> 1:20:45.960 it could be there could be a limit to just 1:20:46.040 --> 1:20:48.000 how good these graphics can get. And it's also of 1:20:48.040 --> 1:20:53.320 course limited by the graphics capabilities of the actual headset. 1:20:53.560 --> 1:20:57.160 So you know, so I think I think your initial 1:20:57.200 --> 1:21:01.120 thought is interesting and it could improve slightly, but I'm 1:21:01.120 --> 1:21:03.479 not sure how much better you're gonna get now if 1:21:03.520 --> 1:21:06.040 you're talking, you're looking for like a you know, the 1:21:06.080 --> 1:21:08.840 graphics are just not refreshing at the proper rate, or 1:21:08.920 --> 1:21:12.120 something's just not looking it's laggy. That may very well 1:21:12.160 --> 1:21:14.559 be helped by the by the better graphics card, because 1:21:14.560 --> 1:21:18.760 you're serving up a better source graphic before it goes 1:21:18.800 --> 1:21:22.760 through these other hops, right, right, But I think it's 1:21:22.760 --> 1:21:24.280 one of these things where you just have to try 1:21:24.320 --> 1:21:29.240 it and see, uh yeah, see if it works. You know, 1:21:29.360 --> 1:21:32.080 I think that does it? Look, what's what's the problem 1:21:32.080 --> 1:21:33.760 with the graphics? Do they just not look as good? 1:21:33.760 --> 1:21:34.720 In this Quest had sound. 1:21:34.800 --> 1:21:36.400 Well, I know, it's like you said, like when they 1:21:36.479 --> 1:21:38.880 if you're looking something in distance, something it's supposed to 1:21:38.880 --> 1:21:41.320 look like it's a kilometer away. I can walk a 1:21:41.360 --> 1:21:43.800 couple of feet up closer, and all of a sudden 1:21:43.840 --> 1:21:47.640 the graphics will pop in like it's drawing in differently. 1:21:48.160 --> 1:21:49.240 Yeah, and that could be. 1:21:49.360 --> 1:21:51.680 Yeah, and I see other people when they make a 1:21:51.840 --> 1:21:54.240 video of it or or whatever on YouTube it looks 1:21:54.280 --> 1:21:55.679 like it's crystal Okay. 1:21:55.760 --> 1:21:57.920 Well, then in that case, I think it might. I might, 1:21:58.320 --> 1:22:00.240 you know, I might be convinced that this would work. 1:22:00.320 --> 1:22:03.760 So because again you're getting that that source, it still 1:22:03.800 --> 1:22:05.840 has to come from somewhere, especially the way that you're 1:22:05.880 --> 1:22:09.679 running this. So if the source is good, I think 1:22:09.680 --> 1:22:11.439 it would be better in the headset. I think if 1:22:11.479 --> 1:22:13.920 you're looking overall, if you're trying to say like, oh, 1:22:13.960 --> 1:22:17.600 nothing looks good in there, or the actual physical limitations 1:22:17.640 --> 1:22:20.200 of the graphics on the Quest two, you know, the 1:22:20.280 --> 1:22:22.599 VR headset that you're using, or the Quest three, rather, 1:22:23.360 --> 1:22:25.920 I think that would probably be you know, you wouldn't 1:22:25.920 --> 1:22:28.040 see much of an upgrade there. If you're looking. Let's 1:22:28.040 --> 1:22:29.479 say you go into like the home screen of the 1:22:29.560 --> 1:22:31.920 Quest right, and you're just not happy with those graphics. 1:22:32.439 --> 1:22:34.120 If those look great and then you go into your 1:22:34.160 --> 1:22:36.519 game and little things aren't refreshing inside the game or 1:22:36.600 --> 1:22:39.439 drawing as quickly, I think that probably would be helped, 1:22:40.880 --> 1:22:42.920 So I would I would probably try it for sure, 1:22:43.040 --> 1:22:44.920 and see how how old is your graphics card? 1:22:46.240 --> 1:22:49.920 Well, the twenty eighties probably about four years old, and 1:22:50.080 --> 1:22:52.120 twenty seventy. The other one is probably about the same, 1:22:52.200 --> 1:22:54.040 probably about four years old. Now, yeah, I know they're 1:22:54.080 --> 1:22:54.679 getting dated. 1:22:54.800 --> 1:22:56.679 Yeah, I think it would make a difference. I think, 1:22:57.320 --> 1:23:00.280 you know, maybe try you know, getting one and putting 1:23:00.320 --> 1:23:02.360 it in the computer, checking it out, see what happens, 1:23:02.360 --> 1:23:05.200 and if it you know, obviously get it from a 1:23:05.320 --> 1:23:07.400 source that you can return it if you're not, you know, 1:23:07.479 --> 1:23:09.640 happy with the results. But that's what I would do. 1:23:10.479 --> 1:23:13.120 One quick, one more quick one. I noticed that the 1:23:13.200 --> 1:23:15.880 one system I have an until nine system, and then 1:23:15.920 --> 1:23:18.160 I got the eight zoo I seven on the I 1:23:18.320 --> 1:23:19.960 nine system. All of a sudden, once in a while, 1:23:20.240 --> 1:23:22.439 that's fandal just start cranking up in that machine will 1:23:22.520 --> 1:23:25.759 run full blast forever until I actually reboot the machine. 1:23:26.040 --> 1:23:28.639 It will stop or it will hit and miss. Within 1:23:28.680 --> 1:23:30.599 a couple of minutes, red up real high. 1:23:30.400 --> 1:23:30.880 And you're down. 1:23:30.960 --> 1:23:33.320 Red up real high and you're down. And I couldn't 1:23:33.320 --> 1:23:35.439 figure out. I thought maybe some drivers or something that's 1:23:35.479 --> 1:23:38.080 interfering with it. It's trying to trigger something, and I 1:23:38.160 --> 1:23:39.600 can't figure out what that might be. 1:23:40.240 --> 1:23:43.000 Yeah, I mean, it definitely sounds like a software issue 1:23:43.040 --> 1:23:46.200 because it shouldn't. It shouldn't need to be running the 1:23:46.240 --> 1:23:49.559 fan all the time. So I would I would try, yeah, 1:23:49.760 --> 1:23:54.000 double checking those settings on those for sure, and seeing 1:23:54.040 --> 1:23:56.559 maybe if you kind of spoot it up in safe mode, 1:23:56.560 --> 1:23:59.880 if it if it's still happening there. Great question, Steven Tampas, 1:24:00.200 --> 1:24:02.160 like you got a little project DIY ahead of you. 1:24:02.280 --> 1:24:04.240 I love that kind of stuff. Eighty eight rich one 1:24:04.280 --> 1:24:06.880 O one eight eight eight seven four two four one 1:24:06.960 --> 1:24:09.559 zero one. Coming up, We've got an update on the 1:24:09.640 --> 1:24:12.200 healthcare data breach. I'll tell you about that right here. 1:24:12.320 --> 1:24:15.240 I'm rich on Tech. Welcome back to rich on Tech. 1:24:15.360 --> 1:24:18.920 Rich Demiro here hanging out with you, talking technology the 1:24:18.960 --> 1:24:24.360 website for the show richon Tech dot TV. Coming up 1:24:24.360 --> 1:24:27.439 this hour, we're going to talk to social media cyber 1:24:27.560 --> 1:24:32.880 security influencer Caitlin Sarian. She's known as the cyber Security Girl. 1:24:33.760 --> 1:24:37.240 She's going to join us to talk all things cybersecurity. 1:24:38.200 --> 1:24:39.600 Let's see, I think we have time to get to 1:24:39.640 --> 1:24:43.080 a call. Here, let's go to uh, let's see. Oh 1:24:43.200 --> 1:24:47.280 well never mind, let's uh, let's go to this. 1:24:47.680 --> 1:24:47.800 Uh. 1:24:47.920 --> 1:24:50.439 Let's see here. I told you about Nintendo. They've got 1:24:50.479 --> 1:24:54.840 a new a new app that streams video game music. 1:24:54.960 --> 1:24:58.200 So this is called Nintendo Music and is available for 1:24:58.240 --> 1:25:02.120 iPhone and Android and think spot. But just with song 1:25:02.240 --> 1:25:05.960 from the last forty years of Nintendo games, Mario, Zelda, 1:25:07.120 --> 1:25:10.840 Kirby's Adventure, Pickman. So let's see. I can bring it 1:25:10.920 --> 1:25:13.160 up on my phone. Here I downloaded it. You have 1:25:13.240 --> 1:25:18.680 to have a subscription to the Nintendo Switch online. But 1:25:18.720 --> 1:25:21.200 they've got all kinds of songs. They've got all kinds 1:25:21.200 --> 1:25:24.840 of playlists. You can download them for offline listening. You 1:25:24.880 --> 1:25:26.960 can loop them if you want to like study to them. 1:25:27.520 --> 1:25:30.200 So let's see. Okay, so here's the Super Mario series. 1:25:30.280 --> 1:25:36.000 So this is remember Doctor Mario. Remember that you can 1:25:36.080 --> 1:25:37.720 just listen to that. So if you just want to 1:25:37.720 --> 1:25:40.439 listen for hours on end, that's a four minute song. Okay, 1:25:40.439 --> 1:25:43.200 who would have thought? How about when you go underground 1:25:43.200 --> 1:25:48.720 in Super Mario Brothers? Remember this, I mean, come on. 1:25:48.800 --> 1:25:52.640 This is so iconic. I love this stuff. I was 1:25:52.680 --> 1:25:55.240 actually on my bike yesterday with my kid and I 1:25:55.280 --> 1:25:57.360 literally just put this on while we were driving the bike. 1:25:58.840 --> 1:26:03.160 Here we go, and it felt like we were in 1:26:03.160 --> 1:26:05.280 a video game, like we were just going down the 1:26:05.600 --> 1:26:08.120 bike path and we're just in a video game. So 1:26:08.200 --> 1:26:11.720 this is just the Mario stuff. Obviously, there's so much more. 1:26:11.760 --> 1:26:15.320 I mean, this is, you know, from Mario, the Mario 1:26:15.439 --> 1:26:19.800 Kart Dround, Rainbow Road. So this is all the stuff 1:26:19.800 --> 1:26:21.439 that you just took for granted, that you just kind 1:26:21.479 --> 1:26:23.759 of had in the background while you're playing your video games. 1:26:23.800 --> 1:26:27.880 But now it is literally on a It's it's literally 1:26:27.920 --> 1:26:31.240 on an app. So I love this. Let's see oh Bowser. 1:26:31.240 --> 1:26:33.759 Oh you can also do this. You can also select 1:26:33.760 --> 1:26:36.960 a character and see all the music that that character 1:26:37.000 --> 1:26:40.439 has been associated with. So again, if here's Bowser, remember this. 1:26:43.600 --> 1:26:47.160 That's when you're underground and those fire ball like things 1:26:47.160 --> 1:26:50.439 are swooping trying to kill you. This is just great. 1:26:50.479 --> 1:26:53.800 I love this. So Bowser's got a lot of songs. 1:26:53.840 --> 1:26:59.160 This is this is from Super Mario Brothers, Wonder a 1:26:59.160 --> 1:27:02.120 little bit of a newer So anyway, so that's available. 1:27:02.600 --> 1:27:06.639 It is available on the iPhone and Android, and it 1:27:06.720 --> 1:27:10.639 is it's free if you have that online as Nintendo 1:27:10.720 --> 1:27:12.720 Switch thing, so you got to pay twenty bucks for 1:27:12.760 --> 1:27:15.360 twelve months, but kind of fun. If you love Nintendo stuff, 1:27:15.400 --> 1:27:18.879 you got to try it out. Mint Mobile is launching 1:27:18.960 --> 1:27:22.479 a kid focused wireless plan fifteen bucks a month gives 1:27:22.520 --> 1:27:25.439 you unlimited talk and text plus five gigabytes of data. 1:27:25.880 --> 1:27:29.160 This runs on T mobiles network. Obviously Mint Mobile was 1:27:29.200 --> 1:27:32.360 purchased by T Mobile, and parents can see the amount 1:27:32.360 --> 1:27:34.280 of data they use. They can get all the account 1:27:34.320 --> 1:27:37.040 communications and alerts. I don't think that means you can 1:27:37.040 --> 1:27:38.760 see all their texts and stuff. I think it just 1:27:38.840 --> 1:27:40.840 means like if there's an issue with their account, you 1:27:40.880 --> 1:27:44.720 can see it. No contracts, and of course they have 1:27:44.760 --> 1:27:48.040 free roaming in Canada, free calling to Mexico and Canada, 1:27:48.360 --> 1:27:51.800 free mobile hotspot Wi Fi calling available now online coming 1:27:51.880 --> 1:27:54.880 to Target next month again fifteen bucks a month for 1:27:54.960 --> 1:27:59.120 a kid focused wireless plan. So get them a smartphone. 1:27:59.240 --> 1:28:02.479 You just want to act. The problem is everyone's activating 1:28:02.520 --> 1:28:05.600 their smartphones now through one of these big plans. You know, 1:28:05.600 --> 1:28:07.679 they got these family plans and they're buying the phone 1:28:07.720 --> 1:28:10.240 from the carrier. So It gets really tricky to use 1:28:10.280 --> 1:28:12.600 a plan like this because even though you'll save a 1:28:12.600 --> 1:28:14.760 lot of money, most people don't want to deal with 1:28:14.800 --> 1:28:16.920 the phone situation. They want to just pay the phone 1:28:17.400 --> 1:28:19.960 off over thirty six months, and so it's just easier 1:28:19.960 --> 1:28:22.760 to go through their primary carrier. But option. It's good 1:28:22.800 --> 1:28:26.559 to have options. And this United Healthcare. Remember this thing 1:28:26.600 --> 1:28:29.120 that happened back in February. This was a breach one 1:28:29.200 --> 1:28:33.360 hundred million people, affected third of the US population. This 1:28:33.560 --> 1:28:36.240 was a medical breach, had all kinds of information. This 1:28:36.400 --> 1:28:40.040 was through their Change Healthcare subsidiary. It was a ransomware 1:28:40.080 --> 1:28:43.200 attack one hundred million people. Now we've got the confirmation 1:28:43.240 --> 1:28:46.280 of what happened here. The breach happened in February. Notifications 1:28:46.280 --> 1:28:51.000 were sent out in June. Stolen information included health insurance data, 1:28:51.040 --> 1:28:55.840 medical records, test results, prescription information, billing and claims data, 1:28:55.880 --> 1:29:01.799 financial and banking details, social security numbers, drivers licenses, passport numbers, 1:29:02.160 --> 1:29:05.960 basically all the information that people shared with this Change Healthcare. 1:29:06.240 --> 1:29:10.519 They actually paid twenty two million dollars in this ransomware attack, 1:29:10.960 --> 1:29:13.240 twenty two million dollars to try to tell these guys, hey, 1:29:13.240 --> 1:29:15.519 please don't put this information out there and they did anyway, 1:29:16.439 --> 1:29:20.400 what did they do wrong? There was no multi factor authentication. 1:29:21.040 --> 1:29:24.040 They didn't have that two factor authentication enabled on their accounts. 1:29:24.600 --> 1:29:26.760 You need to do that, Big companies need to do it. 1:29:27.680 --> 1:29:31.320 Apparently there's also some previously compromised credentials that were used 1:29:31.360 --> 1:29:34.640 in this attack, and overall their security was just not 1:29:34.880 --> 1:29:37.240 very good. So this is the problem. We are sharing 1:29:37.240 --> 1:29:40.360 more information with these big companies than ever before. We 1:29:40.479 --> 1:29:44.040 share this information and they now have to protect this information, 1:29:44.120 --> 1:29:46.559 and as we've seen with all of these data breaches, 1:29:46.880 --> 1:29:50.080 it often does not happen. They are just as susceptible 1:29:50.080 --> 1:29:53.360 to ransomware and hack attacks as we are. So please 1:29:53.920 --> 1:29:58.599 strong passwords, multi factor authentication. Please do those two things. 1:29:58.720 --> 1:30:01.679 Use a password manager, use unique passwords, and don't share 1:30:01.680 --> 1:30:04.760 more information than you have to. Question every time a 1:30:04.800 --> 1:30:07.000 website asks you for information, if you don't need to 1:30:07.000 --> 1:30:09.160 put it in there, don't do it. Coming up next, 1:30:09.360 --> 1:30:13.320 we're gonna talk more cybersecurity with the cybersecurity Girl. Right here. 1:30:13.320 --> 1:30:16.439 I'm rich on Tech. Welcome back to rich on Tech. 1:30:16.560 --> 1:30:20.920 Rich DeMuro here hanging out with you talking technology at 1:30:21.120 --> 1:30:24.680 Triple eight. Rich one O one Oh, I'm gonna get 1:30:24.680 --> 1:30:26.519 I'm gonna get trouble from Kim for giving out the 1:30:26.520 --> 1:30:29.880 phone number. I think our time for calls has elapsed. 1:30:30.800 --> 1:30:34.600 Website Rich on tech dot Tv. Joining me now is 1:30:34.720 --> 1:30:40.439 social media cybersecurity influencer Kaitlin Sarian, known as cyber Security 1:30:40.520 --> 1:30:43.400 Girl Online. Thanks so much for joining me, Kaitlin. 1:30:44.000 --> 1:30:46.000 Yeah, thanks for having me Rich. Really excited to be here. 1:30:46.240 --> 1:30:50.320 So you are very popular on what you made your 1:30:50.360 --> 1:30:51.639 name on what TikTok or what. 1:30:52.120 --> 1:30:54.800 Originally TikTok, and then I slowly moved off and just 1:30:54.840 --> 1:30:56.120 really focused on Instagram. 1:30:56.160 --> 1:31:00.120 So ah, oh really interesting. Okay, why why the change? 1:31:01.600 --> 1:31:03.280 You know, it's a lot longer of a story than 1:31:03.280 --> 1:31:07.000 I think the segment we have. But I actually loved TikTok. 1:31:07.040 --> 1:31:09.880 I still love TikTok, but I just felt like when 1:31:09.920 --> 1:31:12.479 they got TikTok Shop, it wasn't really pushing out the 1:31:12.479 --> 1:31:15.439 way that I wanted to. And I think Instagram really 1:31:15.439 --> 1:31:17.960 like ramped up, and I really wanted to reach as 1:31:18.000 --> 1:31:20.439 many people as possible, and my videos just weren't doing 1:31:20.439 --> 1:31:21.679 as well on TikTok anymore. 1:31:21.720 --> 1:31:22.840 So I decided to move over. 1:31:23.040 --> 1:31:25.320 Yeah, I've heard that they're pushing that TikTok shop and 1:31:25.640 --> 1:31:27.920 Instagram is a great place because you reach a wide 1:31:27.960 --> 1:31:30.559 swath of people. I feel like TikTok is a little 1:31:30.560 --> 1:31:34.439 more directed towards either young users or you know, it's 1:31:34.439 --> 1:31:36.639 just I feel like Instagram is everyone. It's like everyone 1:31:36.800 --> 1:31:41.280 on Instagram. So first off, I mean, what video did 1:31:41.280 --> 1:31:43.040 you make first that popped Like what was the first 1:31:43.080 --> 1:31:44.799 kind of thing that you did that you really think 1:31:46.240 --> 1:31:48.680 helped people and kind of got you some recognition. 1:31:49.560 --> 1:31:51.600 Yeah, the first video was like three months into my 1:31:51.640 --> 1:31:54.280 TikTok journey, and it was actually about how you can 1:31:54.320 --> 1:31:56.479 see if your data has been breached in any of 1:31:56.520 --> 1:31:59.880 the previous beat breaches and it's have I been poned? 1:32:01.360 --> 1:32:03.479 And so people had never heard of this. This was 1:32:03.520 --> 1:32:04.559 like three years ago. 1:32:04.800 --> 1:32:06.840 And you can literally like type in your email and. 1:32:06.760 --> 1:32:10.200 Also tell you every data breach that your email popped 1:32:10.280 --> 1:32:12.360 up in on the dark web and tells you, you know, 1:32:12.400 --> 1:32:15.160 what other information was out there. So it's a really 1:32:15.160 --> 1:32:17.519 cool resource and it's free and it was created by 1:32:17.600 --> 1:32:20.040 an amazing man, so it's like it's very reliable, it's 1:32:20.080 --> 1:32:23.240 not just like some creepy resource. And that was the 1:32:23.280 --> 1:32:25.880 first video that absolutely just I think it hit like 1:32:25.920 --> 1:32:27.880 seven hundred thousand views in like a day, and it 1:32:27.920 --> 1:32:29.320 was just it was great. 1:32:29.560 --> 1:32:32.599 Yeah, people are concerned. We actually have. I've talked about 1:32:32.640 --> 1:32:35.519 the haven been pned on this show, and people are 1:32:35.560 --> 1:32:38.280 concerned about putting in their email address into the website. 1:32:38.400 --> 1:32:39.640 You're like, well, wait a second, are they going to 1:32:39.720 --> 1:32:41.559 hack me? And it is kind of a funny name 1:32:41.640 --> 1:32:43.920 unless you kind of understand what that's all about. But 1:32:44.520 --> 1:32:46.960 it is a very helpful resource and it's pretty wild 1:32:47.000 --> 1:32:48.880 what's out there. I mean, we were just talking about 1:32:48.920 --> 1:32:51.439 a data breach before the break, and I mean it's 1:32:51.439 --> 1:32:53.439 a question we get all the time, is like what 1:32:53.479 --> 1:32:55.280 do you do about all your information that's out there? 1:32:55.280 --> 1:32:57.400 I Mean, it's really tough to pull this stuff back 1:32:57.880 --> 1:33:00.280 once it's out, especially on the dark web. Is that 1:33:00.360 --> 1:33:01.200 your take as well? 1:33:02.160 --> 1:33:03.759 Yeah, I mean there's certain things. 1:33:03.800 --> 1:33:06.760 I mean, there's different reasons why people hack, right, So 1:33:07.160 --> 1:33:09.360 it really depends on what angle you're going at. But 1:33:09.720 --> 1:33:13.240 for me, like if I'm really concerned about when people 1:33:13.240 --> 1:33:14.960 are getting into my social media because I have a 1:33:14.960 --> 1:33:17.759 big target on my back considering I am a cybersqity influencer, 1:33:17.760 --> 1:33:18.920 and a lot of hackers want to do. 1:33:18.960 --> 1:33:20.840 It just to prove themselves. 1:33:21.280 --> 1:33:22.920 It's just a cool thing to be like, yeah, I 1:33:22.960 --> 1:33:26.000 hacked cybersecurity girl, So I'm mortified to that. So I 1:33:26.040 --> 1:33:27.840 make sure I do you know all of my kind 1:33:27.840 --> 1:33:32.600 of cybersecurity hygiene, which is good passwords, multi factor authentication, 1:33:33.000 --> 1:33:35.120 you know, well other stuff that will go through. But 1:33:35.160 --> 1:33:37.839 there's other things like you know, I don't want anyone 1:33:37.880 --> 1:33:39.880 to use my data against me, and like you know, 1:33:40.040 --> 1:33:43.240 start creating accounts because at this point, I think it's 1:33:43.240 --> 1:33:46.479 pretty safe to say that everyone's data is breached and 1:33:46.560 --> 1:33:49.400 most of our social media social security numbers are also breached. 1:33:49.439 --> 1:33:51.840 So the best advice I have for people that are 1:33:51.840 --> 1:33:55.400 actually worried about that is to lock your credit because 1:33:55.400 --> 1:33:56.720 a lot of people are worried that people are going 1:33:56.760 --> 1:33:59.280 to steal their identity, which is a totally normal thing 1:33:59.320 --> 1:34:02.240 and can happen to many of us because our information 1:34:02.320 --> 1:34:03.760 is out there on the dark web, and I know 1:34:03.800 --> 1:34:05.240 a lot of people like, oh that, why would that 1:34:05.240 --> 1:34:07.840 happen to me? It doesn't matter. You're a dollar signed 1:34:07.840 --> 1:34:10.439 to everyone. So even if you're you think that you're 1:34:10.439 --> 1:34:13.000 a nobody, you're not a nobody. You're still worth something 1:34:13.120 --> 1:34:15.760 to a hacker. So if you're really concerned with you know, 1:34:15.800 --> 1:34:18.480 identity staft. I would lock your credit scores. 1:34:18.120 --> 1:34:21.639 Down so crazy, so so credit reports, lock those down, 1:34:21.720 --> 1:34:24.519 freeze those, which which I did after the latest Uh. 1:34:24.880 --> 1:34:26.280 I think it was the if it was either the 1:34:26.320 --> 1:34:28.400 AT and T whatever one had, like the social it 1:34:28.439 --> 1:34:31.280 was like the really big oh the national public data 1:34:31.320 --> 1:34:31.760 that was it. 1:34:31.760 --> 1:34:34.280 It was like, oh my back on check service. I 1:34:34.600 --> 1:34:36.200 did it too. I locked down all of them. 1:34:36.240 --> 1:34:38.559 I'm like, this is I can't even deal with this anymore. 1:34:38.680 --> 1:34:40.920 I'm not I'm not applying at credit cards or home 1:34:41.000 --> 1:34:41.920 loan anytime soon. 1:34:42.120 --> 1:34:43.120 I can keep them locked. 1:34:43.200 --> 1:34:45.800 Yeah, exactly, that's the main thing. So what do you think? Okay, 1:34:45.800 --> 1:34:48.960 so social media, I get so many questions. People have 1:34:49.040 --> 1:34:52.599 their Facebook account hacked, They've got their Instagram hacked. I mean, 1:34:52.720 --> 1:34:54.880 what's the best way to protect those accounts? 1:34:55.439 --> 1:34:58.240 Yeah, I mean so I feel like I have to 1:34:58.320 --> 1:35:00.800 hit my head on the like the chalkboard every time 1:35:00.800 --> 1:35:02.400 because I'm just like, this is so old school. 1:35:02.439 --> 1:35:02.760 In the state. 1:35:02.840 --> 1:35:05.559 It's the same for everything, right, So strong passwords like 1:35:05.560 --> 1:35:07.280 I say this over and over again, and people really 1:35:07.360 --> 1:35:10.439 underestimate that. But what people don't realize is that if 1:35:10.479 --> 1:35:12.960 they reuse the password and it's leaked on the dark web, 1:35:13.240 --> 1:35:15.879 even if they change. Like I say, there's a base password, 1:35:15.920 --> 1:35:17.960 and like a lot of people use like a base password, 1:35:18.000 --> 1:35:22.240 Like say, for example, I've always used the word macaroni 1:35:22.320 --> 1:35:25.920 in my in my password, right, then I add macaroni one, 1:35:26.040 --> 1:35:29.280 macaroni one two, three, macaroni one to three exclamation point. 1:35:29.520 --> 1:35:32.680 The thing is, when hackers get your base password, they 1:35:32.720 --> 1:35:35.360 have an algorithm that can run about ten thousand different 1:35:35.400 --> 1:35:39.320 types of passwords, different variations of that one password in minutes, 1:35:39.640 --> 1:35:41.479 and they can easily get into your account. So it's 1:35:41.560 --> 1:35:44.639 not just you know, changing it, and it's making them unique, 1:35:44.760 --> 1:35:48.519 especially for the accounts that are important. Like it's really hard, 1:35:48.920 --> 1:35:50.559 Like I know, general users going to be like I 1:35:50.560 --> 1:35:52.960 can't remember these passwords, Like there's no way I can 1:35:52.960 --> 1:35:55.200 remember them all. So first of all, I would identify 1:35:55.240 --> 1:35:57.640 which ones, which accounts are the most important to you 1:35:57.680 --> 1:36:00.280 and definitely make unique ones for that. Then you don't 1:36:00.360 --> 1:36:02.439 like to say passwords. We like to say pass phrases 1:36:02.479 --> 1:36:04.800 because you want to make like a fun sentence, and 1:36:04.840 --> 1:36:07.200 a lot of people that I know actually make you know, 1:36:07.400 --> 1:36:11.200 some type of type of sentence in their head. So say, 1:36:11.280 --> 1:36:14.320 for example, they say I love, and then they put 1:36:14.320 --> 1:36:17.400 the name of the website they're using, and then have 1:36:17.439 --> 1:36:19.800 a funny word and then have their favorite number. I 1:36:19.800 --> 1:36:22.400 mean it's different for everyone, but you're changing a certain 1:36:22.479 --> 1:36:25.920 part of that password that's completely unique for the app 1:36:25.960 --> 1:36:28.519 that you're doing. The other thing that's easiest for me 1:36:28.560 --> 1:36:32.040 as a cybersecurity person is a password manager, which automatically 1:36:32.120 --> 1:36:34.680 generates these unique passwords and stores them and it signs them, 1:36:34.720 --> 1:36:36.720 so it's really easy to find. But I know a 1:36:36.720 --> 1:36:39.120 lot of people don't do that, so passwords are super important. 1:36:39.240 --> 1:36:41.639 And then the other thing is multi factor authentication, which 1:36:41.680 --> 1:36:44.479 means you're not just signing in with your username and password, 1:36:44.680 --> 1:36:47.400 you're also signing in a third us. Well, technically it's 1:36:47.400 --> 1:36:50.200 a second way. A second way with like a unique 1:36:50.560 --> 1:36:53.719 code that's either sent to your phone, sent to your email, 1:36:54.000 --> 1:36:57.240 or an authenticator app. And I will preface this, you 1:36:57.280 --> 1:36:59.760 want to make it to your authenticator app because there's 1:36:59.760 --> 1:37:01.960 a lot of sim swapping. And then also if you're 1:37:02.000 --> 1:37:03.920 reusing the same password for your email and the code 1:37:03.960 --> 1:37:05.799 get sent your email, they already are in your email. 1:37:06.200 --> 1:37:10.120 So I would prefer to do authenticator app. But even 1:37:10.160 --> 1:37:12.800 with just those two tips, it sounds so basic, and 1:37:12.960 --> 1:37:15.800 I know you, I know probably everyone's heard them. Even 1:37:15.840 --> 1:37:19.040 with those two tips, strong unique passwords and multi factor authentation, 1:37:19.439 --> 1:37:22.040 those prevent almost ninety per I would say even more 1:37:22.040 --> 1:37:25.639 than ninety percent of you know, Facebook social media hacks. 1:37:25.840 --> 1:37:27.720 Yeah, because a lot of it's phishing too, where they're 1:37:27.760 --> 1:37:31.960 sending you a text and you, like for Facebook, let's 1:37:32.000 --> 1:37:33.840 say they send you like a you get a notification 1:37:33.880 --> 1:37:36.400 that says, oh, you have copyright infringement on your page. 1:37:36.400 --> 1:37:38.240 You're like, wait what and it's like log in here 1:37:38.240 --> 1:37:40.360 and you do it so fast, and if you don't 1:37:40.360 --> 1:37:42.280 have that two factor on, you've just handed over your 1:37:42.360 --> 1:37:45.280 your password to the bad folks. And you know, if 1:37:45.280 --> 1:37:46.760 you have two factor, you're going to get a code 1:37:46.800 --> 1:37:49.080 texted and you're gonna be like, wait, what what? What? 1:37:49.080 --> 1:37:51.920 What I just do? Is there any password manager that 1:37:51.960 --> 1:37:53.880 you like or any two factor app that you like 1:37:53.960 --> 1:37:54.839 that you recommend? 1:37:55.800 --> 1:37:56.080 Yeah? 1:37:56.120 --> 1:37:58.679 So, I mean I the only one I wouldn't recommend 1:37:58.720 --> 1:38:01.320 for password manager is the last because they've actually been 1:38:01.400 --> 1:38:03.679 breached a lot of times, I think at least two, 1:38:04.080 --> 1:38:06.080 which means that your passwords that are stored on there 1:38:06.120 --> 1:38:08.960 have also most likely been breached so I use one 1:38:09.000 --> 1:38:12.120 password and I actually use because I'm very paranoid, I 1:38:12.200 --> 1:38:15.960 use multiple, but I rarely recommend any of them except 1:38:15.960 --> 1:38:21.320 for last past Keeper. Security is also great. VPN services, 1:38:21.400 --> 1:38:25.400 there is a lot. I love Nord VPN. I know 1:38:25.400 --> 1:38:27.639 a lot of people use EXPRESSDPN, but I'm not sure 1:38:28.120 --> 1:38:29.880 the founder of that is a little sketchy to me. 1:38:30.000 --> 1:38:32.800 So I used to recommend ExpressVPN. Now I'm moved over 1:38:32.840 --> 1:38:35.639 to Nord and I actually have three VPN services too 1:38:35.720 --> 1:38:39.360 because I'm paranoid. I'm a cybersecurity expert, but one VPN 1:38:39.479 --> 1:38:42.200 is enough. So any VPN I would probably recommend. 1:38:42.960 --> 1:38:44.479 Yeah, any of them, They're all great. 1:38:44.680 --> 1:38:47.360 Any other issue, We've got about a minute here, What 1:38:47.439 --> 1:38:49.759 any other issue that you think people should know about. 1:38:49.760 --> 1:38:52.639 Any other tips that you want to offer or things 1:38:52.640 --> 1:38:55.200 that you see that you think you know should be addressed. 1:38:55.920 --> 1:38:58.439 Yeah, so there's a few. One is we need to 1:38:58.479 --> 1:39:01.400 stop thinking that we have everyone should see everything about 1:39:01.400 --> 1:39:02.040 our lives. 1:39:02.320 --> 1:39:04.240 Like the number one ship I have is to just 1:39:04.280 --> 1:39:06.040 start making your profiles private. 1:39:06.120 --> 1:39:07.759 Lock it down. Like with AI. 1:39:07.960 --> 1:39:10.840 Right now, they can scan pictures that you post, even 1:39:10.880 --> 1:39:12.640 with nothing in them. They can pretty much tell you 1:39:12.680 --> 1:39:14.960 that your exact location that has posted, so even for 1:39:15.040 --> 1:39:18.160 family safety, your safety, like just if you don't need 1:39:18.200 --> 1:39:20.559 to be public, like if you have friends already that 1:39:20.600 --> 1:39:22.360 are like following you, you don't need to be public. 1:39:22.400 --> 1:39:24.439 Like why does the public need to know everything that 1:39:24.479 --> 1:39:26.320 you do unless you're trying to be an influencer. So 1:39:26.760 --> 1:39:29.680 I would fully recommend to make every all of your 1:39:29.680 --> 1:39:32.800 profiles private and then also just give out the least 1:39:32.800 --> 1:39:35.400 amount of data that you can't, like, try not to 1:39:36.040 --> 1:39:39.840 post everything, and like sign up for every account, try 1:39:39.880 --> 1:39:42.439 to check out as a guest the least, Like the 1:39:42.520 --> 1:39:44.519 less information people have on you, the less it's going 1:39:44.560 --> 1:39:46.559 to be on the data brokers, which is like everywhere 1:39:46.560 --> 1:39:48.080 in the US people keep saying, oh I keep the 1:39:48.120 --> 1:39:50.640 leading them from data brokers, but it keeps popping back up. 1:39:50.640 --> 1:39:51.280 I'm like, well, how. 1:39:51.160 --> 1:39:53.160 Many more accounts have you be created in the last month? 1:39:53.439 --> 1:39:56.080 You probably don't even realize, So just really try to 1:39:56.160 --> 1:39:58.560 limit we like to call it it's your digital footprint. 1:39:58.760 --> 1:40:01.320 Check out as a guest, try to be private, and 1:40:01.360 --> 1:40:04.920 then those there's four kind of tips for everyone, so 1:40:05.080 --> 1:40:07.840 strong passwords and multi factor on the authentication, which we've 1:40:07.840 --> 1:40:08.639 already talked about. 1:40:08.880 --> 1:40:11.799 Update your software. It's very very important. 1:40:11.800 --> 1:40:14.120 People think that updating, you know, a phone, means that 1:40:14.160 --> 1:40:16.400 it's going to go slower, and that couldn't be further 1:40:16.439 --> 1:40:17.080 from the truth. 1:40:17.439 --> 1:40:20.280 Software updates patch vulnerabilities, which means that they. 1:40:20.160 --> 1:40:24.160 Patch basically open spots that hackers can get into in 1:40:24.200 --> 1:40:27.080 that app or software. So update your software and just 1:40:27.240 --> 1:40:30.200 really avoid clicking on any links or be really really 1:40:30.240 --> 1:40:33.000 cautious if any link is getting sent to you or 1:40:33.080 --> 1:40:36.439 any weird message that gets sent to you, because we 1:40:36.479 --> 1:40:38.679 live in a crazy world right now where everyone's trying 1:40:38.720 --> 1:40:42.679 to get in, hack in, and get have whatever whatever 1:40:42.720 --> 1:40:44.680 reason it is they're trying to get in, So just 1:40:44.760 --> 1:40:47.000 be very suspicious, go with your gut. 1:40:47.160 --> 1:40:49.240 So those are the kind of high level tips. 1:40:49.000 --> 1:40:50.680 That I have, and the main reason they're trying to 1:40:50.680 --> 1:40:52.400 get in. It all comes back to money. We know 1:40:52.439 --> 1:40:54.439 that they're trying to steal our identity, trying to steal 1:40:54.479 --> 1:40:57.280 our money. And believe me, I'm sure you hear it 1:40:57.360 --> 1:41:00.120 as much as I do. This stuff actually happens on 1:41:00.160 --> 1:41:02.920 a daily basis. Yes, people fall for this stuff. Yes 1:41:02.960 --> 1:41:05.559 people are getting money taken from them and it's really 1:41:05.560 --> 1:41:09.280 tough to get it back. Caitlin Sarian cyber security Girl 1:41:09.400 --> 1:41:12.200 on Instagram. Thanks so much for joining me today. 1:41:12.680 --> 1:41:14.200 Thanks very much, Rich, I appreciate it. 1:41:14.320 --> 1:41:18.639 Really good tips. Follow her on Instagram cyber security Girl. 1:41:19.000 --> 1:41:21.080 Coming up, we're going to open up the feedbag and 1:41:21.160 --> 1:41:24.000 we'll hear what you had to say this week in tech. 1:41:26.960 --> 1:41:29.839 Welcome back to Rich on Tech. Rich DeMuro here talking 1:41:29.960 --> 1:41:32.280 technology with you. Let me go through a couple of 1:41:32.400 --> 1:41:37.320 lightning round stories before we get to the feedbag. First up, 1:41:37.400 --> 1:41:41.680 Google is launching a certified refurbished Pixel phone program, so 1:41:41.720 --> 1:41:44.400 you can buy a refurbished Pixel for up to forty 1:41:44.479 --> 1:41:48.000 percent off. This is the Pixel six and Pixel seven series. 1:41:48.800 --> 1:41:50.680 You can get these things for starting at to think 1:41:50.720 --> 1:41:54.080 two hundred and fifty dollars. They inspect them, the battery, 1:41:54.120 --> 1:41:56.679 the housing, the screens, they repair them with Google parts, 1:41:56.760 --> 1:41:59.920 They install the latest software, even get a new box 1:42:00.080 --> 1:42:02.559 and a compatible charger included. So if you want a 1:42:02.640 --> 1:42:09.320 cheap phone, refurbished Pixel, it's a great, great device, even refurbished. Samsung, meanwhile, 1:42:09.400 --> 1:42:12.120 is expanding its device repair network. This is one of 1:42:12.120 --> 1:42:16.000 the big downsides of Samsung versus Apple. Apple has all 1:42:16.040 --> 1:42:18.920 the Apple stores with Samsung repairs. Sometimes they could be 1:42:18.920 --> 1:42:21.200 a little trickier, but this is the website to know. 1:42:22.000 --> 1:42:26.759 Sell phone Repair dot com. Sell phone Repair dot com. 1:42:26.880 --> 1:42:31.320 These are the official locations from the Total Assurance Repair Network. 1:42:31.600 --> 1:42:34.040 Now they have nine hundred locations where they can do 1:42:34.400 --> 1:42:39.000 out of warranty repairs, screen repairs, battery replacements, and device accessories. 1:42:39.680 --> 1:42:41.800 Most repairs are done in under an hour and they 1:42:41.880 --> 1:42:46.439 use genuine Samsung parts. So again, sell phone Repair dot com. 1:42:46.439 --> 1:42:48.560 Bookmark that if you have a Samsung device if you 1:42:48.640 --> 1:42:51.400 ever need help with it. And I thought this was interesting. 1:42:51.439 --> 1:42:56.320 An ex Disney employee faces prison for hacking their menu system. 1:42:57.000 --> 1:43:01.680 So this employee allegedly used their credentials to access Once 1:43:01.680 --> 1:43:05.360 they got fired, they logged into Disney Systems and changed 1:43:05.360 --> 1:43:08.200 their menu system. They changed all the fonts to the 1:43:08.240 --> 1:43:11.320 wing ding symbols, you know, those funny symbols you can't 1:43:11.320 --> 1:43:14.280 do anything with. But this is a scarier part. They 1:43:14.320 --> 1:43:18.080 deleted all of the allergen information for menus. So that's 1:43:18.200 --> 1:43:21.280 kind of nefarious right there. I get the silliness of 1:43:21.360 --> 1:43:24.919 changing to the wing dings, but deleting the allergen information 1:43:25.200 --> 1:43:28.360 is not cool. So the menu system went offline for 1:43:28.400 --> 1:43:31.080 several weeks. Of course, they had to go to their backup, 1:43:31.120 --> 1:43:35.320 which I guess Disney had. Thankfully, this person now faces 1:43:35.400 --> 1:43:38.080 up to fifteen years in jail. And by the way, 1:43:38.560 --> 1:43:41.639 this is the main takeaway. If your a company revoke 1:43:41.880 --> 1:43:46.639 your employees access credentials immediately, do not let them linger 1:43:46.720 --> 1:43:50.760 on that network. They must be gone from that system immediately. 1:43:51.200 --> 1:43:54.320 And also have a backup system. Have a backup, because 1:43:54.360 --> 1:43:56.800 if someone messes with your system, you got to get 1:43:56.800 --> 1:43:58.479 to that backup. All right, let's get to the feedback. 1:43:58.520 --> 1:44:02.599 Let's open this up. Melissa wrote in from Covina. I 1:44:02.680 --> 1:44:04.920 love the Top ten. I found many of my favorite 1:44:04.920 --> 1:44:07.400 movies and series from there. It's a time saver on 1:44:07.479 --> 1:44:10.080 Hulu as well. I don't always agree with most of it, 1:44:10.200 --> 1:44:12.160 but it is what it is. I don't have Netflix 1:44:12.240 --> 1:44:16.759 right now, so their account sharing crackdown worked on me, sadly. Okay, 1:44:17.080 --> 1:44:18.920 you know you can pay for your own account, Melissa, 1:44:19.160 --> 1:44:22.240 thanks for the email. David from Saint Louis listen to 1:44:22.280 --> 1:44:24.280 the podcast, he says, Hey, Rich, I was listening to 1:44:24.320 --> 1:44:26.719 the show. I want to share my experience with to Doist. 1:44:27.200 --> 1:44:29.320 I recently discovered it and fell in love with how 1:44:29.400 --> 1:44:32.519 quickly I can capture tasks. I can forward emails to 1:44:32.560 --> 1:44:35.760 create tasks within specific projects. I can use browser ad 1:44:35.760 --> 1:44:39.400 ins to save weblinks for later. It integrates with Google Calendar, 1:44:39.520 --> 1:44:42.360 lets you assign tasks to projects at du dates, reminders, 1:44:42.360 --> 1:44:46.519 and priorities. It even has AI to create subtasks. For example, 1:44:46.560 --> 1:44:48.880 it can generate a packing list for a trip. I'm 1:44:48.880 --> 1:44:51.160 probably not doing it justice, but thought I would share. 1:44:51.560 --> 1:44:53.759 Thank you, David. I have tried to doist in the past. 1:44:53.800 --> 1:44:56.840 I actually do like it. It just maybe didn't have 1:44:56.880 --> 1:44:58.680 one feature that I liked, or I think you had 1:44:58.680 --> 1:45:01.679 to pay for something that I wanted. So good suggestion there, 1:45:02.600 --> 1:45:05.360 Dan writes in Love the show listen every week. This 1:45:05.400 --> 1:45:07.839 week or last week, you mentioned a listener who sawed 1:45:07.880 --> 1:45:10.920 off his phone charger connector. I agree that does not 1:45:11.040 --> 1:45:13.400 sound safe and I would never do that. Not safe 1:45:13.400 --> 1:45:15.759 for the phone, and I'd be afraid of an electrical short. 1:45:16.120 --> 1:45:17.720 I did want to mention that they should check his 1:45:17.800 --> 1:45:20.160 phone port and try to clean it. I once noticed 1:45:20.160 --> 1:45:23.200 trouble charging and realized the USBC didn't have that happy 1:45:23.200 --> 1:45:26.760 click when fully inserted. I used a plastic toothpick, one 1:45:26.800 --> 1:45:29.280 of those disposable flossers. You would not believe how much 1:45:29.320 --> 1:45:31.800 pocket lint came out of the phone port. Once I 1:45:31.840 --> 1:45:34.880 did that, the USBC went in smoothly. They sell cleaning 1:45:34.960 --> 1:45:38.639 kits on Amazon. Hopefully you can pass this long. Yes, 1:45:38.720 --> 1:45:41.480 I thought I mentioned that with the sowd off USBC, 1:45:41.600 --> 1:45:43.960 which you should never do. But yes, the cleaning the 1:45:44.360 --> 1:45:47.479 USBC ports do get clogged with lint, so went in doubt. 1:45:47.479 --> 1:45:49.920 When there's an issue with the connection, phone's not charging, 1:45:50.320 --> 1:45:54.400 check for lint in there. Just be gentle in that hole. 1:45:56.360 --> 1:46:01.080 Michael from Santa Fe listens on KTRC. He says, sorry, Rich, 1:46:01.120 --> 1:46:04.400 but facts is still essential in many industries. Healthcare relies 1:46:04.439 --> 1:46:07.679 heavily on FACTS because it's HIPPOC compliant. How's a facts 1:46:07.720 --> 1:46:12.479 hippoc compliant and provides proof of transmission unlike email. I 1:46:12.600 --> 1:46:15.440 use it for insurance documents, doctors use it for prescriptions 1:46:15.439 --> 1:46:18.639 and lab works. Some restaurants even take FACTS orders. It's 1:46:18.680 --> 1:46:21.519 more secure and more reliable than most people think. Thank you. 1:46:21.560 --> 1:46:25.840 Michael Gary writes in oh another facts machine, Hey, Rich. 1:46:25.920 --> 1:46:28.120 One place where fax machines still seem to be very 1:46:28.120 --> 1:46:31.360 prevalent is in doctor's offices and other medical facilities. I 1:46:31.400 --> 1:46:34.400 see them still being used in those locations. I'm sorry, 1:46:34.439 --> 1:46:37.880 but medical offices are so behind the times ninety nine 1:46:37.880 --> 1:46:39.920 percent of the time. In fact, I just signed up 1:46:39.920 --> 1:46:42.519 with that Amazon one Medical to see how that all is, 1:46:42.560 --> 1:46:45.000 because it's like all done through the app. So I 1:46:45.120 --> 1:46:47.439 love doctors. I think they're amazing. Thank you for doing 1:46:47.439 --> 1:46:50.000 your incredible work. But all I want to do is 1:46:50.080 --> 1:46:54.000 make my appointment online, see my results online, do everything online. 1:46:54.000 --> 1:46:55.400 I don't want to have to talk to anyone. I 1:46:55.479 --> 1:46:58.760 just want to go in and that's it. I guess 1:46:58.760 --> 1:47:03.040 that's too much to ask. Lily from Orange, just a 1:47:03.040 --> 1:47:07.040 great big thank you for translating tech lexicon to ordinary English. 1:47:07.040 --> 1:47:09.759 I'm a senior citizen, middle to low tech enabled person 1:47:10.080 --> 1:47:12.759 and I really appreciate how you distill the mumbo jumbo 1:47:12.840 --> 1:47:15.200 and tell us how too. I also like the scammer 1:47:15.200 --> 1:47:19.160 alerts your ardent follower, Lily from Orange, Thank you, Lily. 1:47:20.600 --> 1:47:22.320 Jeff writes in here, Rich, I was listening to your 1:47:22.560 --> 1:47:25.559 October show about visiting Microcenter. I love going there and 1:47:25.640 --> 1:47:28.600 Best Buy, but they're now basically used as Amazon's showrooms, 1:47:28.640 --> 1:47:31.559 which is unfortunate. I also used to love going a 1:47:31.600 --> 1:47:34.439 forty seventh Street Photo and Circuit City, the one I 1:47:34.479 --> 1:47:37.519 miss most is crazy, Eddie. I'm listening to an audio 1:47:37.560 --> 1:47:40.000 book called Retail Gangster about the rise and fall of 1:47:40.040 --> 1:47:42.720 the owner. Highly recommend it. Your show inspired me to 1:47:42.720 --> 1:47:44.640 go back to micro Center this week. And when I 1:47:44.720 --> 1:47:47.040 visit my parents in Florida, I like to visit a 1:47:47.120 --> 1:47:50.960 store named Brand Smart Great Deals. Ah, Jeff, I will 1:47:51.120 --> 1:47:55.400 listen to that book. John from San Diego, good afternoon. 1:47:55.439 --> 1:47:57.479 These are the bomb. I have small ear canals. None 1:47:57.520 --> 1:47:59.240 of the earbuds ever stay in, so I use them 1:47:59.240 --> 1:48:03.320 for biking. Next, I have Bo's headphones for airplane trips. 1:48:03.360 --> 1:48:06.840 One hundred dollars at Costsco. Thanks a bunch. They are 1:48:06.840 --> 1:48:10.640 these shocks open run se and yes they're bone conduction headphones. 1:48:10.960 --> 1:48:13.160 I've been using them and testing them for my runs 1:48:13.240 --> 1:48:15.720 and they are excellent if you don't want something in 1:48:15.760 --> 1:48:18.639 your ear. Finally, Gordon says your show is my go 1:48:18.720 --> 1:48:22.280 to commute Saturday show. Thank you, Gordon, thanks for listening. 1:48:22.320 --> 1:48:23.800 That's going to do it for this episode. You can 1:48:23.800 --> 1:48:27.200 find me on social media rich on Tech. Everything I 1:48:27.280 --> 1:48:29.400 mentioned is on the website. Go to rich on Tech 1:48:29.439 --> 1:48:31.920 dot TV. Thank you so much for listening. There are 1:48:32.040 --> 1:48:34.160 so many ways you can spend your time I do 1:48:34.280 --> 1:48:37.439 appreciate you spending it right here with me. Thanks to 1:48:37.439 --> 1:48:39.960 everyone who makes this show possible. My name is rich Demiro. 1:48:40.200 --> 1:48:40.880 Talk to you soon.