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Speaker 1: One eight hundred Do you uy Away Now offering free

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Speaker 1: remote consultations by phone or video conference for any criminal offense.

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Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote

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Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred douy

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Speaker 1: away dot com or call.

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Speaker 2: Eight hundred do you wy Away. Maybe you've been in

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Speaker 2: this situation where you have a small customer service issue

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Speaker 2: and you weigh it in your mind, asking yourself, is

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Speaker 2: it really worth me complaining about this?

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Speaker 3: Oh? Yeah, question?

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Speaker 2: And that was the case for a guy who bought

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Speaker 2: a birthday cake for seven dollars and ninety nine cents.

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Speaker 1: That's a deal.

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Speaker 2: They ended up giving him the wrong one, and you

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Speaker 2: didn't realize until he brought it out for his son's

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Speaker 2: fifth birthday the store. He discussed it with his wife

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Speaker 2: and he decided, yep, I'm gonna email the bakery about it.

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Speaker 2: What did his wife do? She emailed us. We could

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Speaker 2: get him in your phone tap right.

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Speaker 3: Now twenty Hello, Hi, I'm calling from his customer service?

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Speaker 4: Is this Ryan?

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Speaker 5: Yes? This is Ryan.

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Speaker 4: Hi, Ryan, I.

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Speaker 3: Was notified that you left a complaint after visiting our

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Speaker 3: bakery department. Yeah, can you tell me what happened.

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Speaker 5: Uh. Yeah, I came in to get a cake for

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Speaker 5: my five year old's birthday party.

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Speaker 4: Isn't that fun? Don't they grew up so fast? Oh?

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Speaker 4: I bet it felt like just last week he was

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Speaker 4: only four?

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Speaker 5: Yeah he was or just a week ago?

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Speaker 4: Crazy?

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Speaker 3: Yeah?

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Speaker 4: Sorry, go on, go on. What happened?

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Speaker 3: Yeah?

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Speaker 5: So I asked for the cake he wanted, which was

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Speaker 5: the Oreo cake, and I didn't check before I left,

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Speaker 5: and when we got home it was just a regular

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Speaker 5: chocolate cake.

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Speaker 4: Wow.

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Speaker 5: Yeah, I mean it was fine. I mean I have

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Speaker 5: to tell you to stop.

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Speaker 3: I'm so sorry to interrupt you, Ryan. I just need

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Speaker 3: to know, is this inn a fish complaint? Then that

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Speaker 3: you got the wrong type of chocolate cake for let's

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Speaker 3: see here, seven dollars ninety nine cents.

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Speaker 5: Yeah, but I don't think the price of the cake

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Speaker 5: has anything to do with right, right.

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Speaker 4: I'm just confirming. I'm just confirming, right.

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Speaker 3: Yeah, that this is an official complaint you're filing.

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Speaker 5: Yeah, it's an official complaint. It kind of was a

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Speaker 5: big deal for a five year old.

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Speaker 3: Great and three two one, Sir, we are so so

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Speaker 3: deeply sorry that your poor child was forced to eat

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Speaker 3: a cake. It wasn't quite the right flavor of chocolate.

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Speaker 3: What is especially for seven dollars in ninety nine cents?

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Speaker 3: I bet for that price you thought you deserved the world?

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Speaker 5: Oh my god? What was that?

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Speaker 4: That was our official apology?

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Speaker 5: So so what your official apology comes with? Violin music? Sarcastic?

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Speaker 3: Well, this may come across as surprising, but we get

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Speaker 3: a lot of complaints here.

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Speaker 4: Oh yeah, yeah, sure, management.

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Speaker 3: Wanted us to come across as more compassionate and understanding that.

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Speaker 4: Yeah, that's the music.

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Speaker 5: You're right, that's the compassion. That seems to be like

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Speaker 5: the opposite of compassion. It almost felt like you were

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Speaker 5: making fun of me.

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Speaker 4: Oh, I don't know where in the world you would

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Speaker 4: get that from.

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Speaker 5: Right there in your voice sounded like you were talking

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Speaker 5: to a child.

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Speaker 4: Did I just hear? Is that another complaint? Is that?

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Speaker 2: What?

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Speaker 5: That is a suggestion?

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Speaker 4: Agree to one?

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Speaker 5: Oh god?

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Speaker 3: Because you know we would feel awful We said came

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Speaker 3: across as sarcastic or insincere.

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Speaker 4: Really believe every person.

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Speaker 3: With a complaint deserves respect and dignity.

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Speaker 4: Tone, I am so very sorry for your suffering.

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Speaker 5: That is.

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Speaker 4: Did that make you feel better?

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Speaker 1: No?

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Speaker 5: Yeah, it made me feel angry. Interesting, Yeah, this is

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Speaker 5: kind of bizarre that you couldn't get a cake right

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Speaker 5: for a kid's birthday party.

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Speaker 4: Still stuck on that, and.

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Speaker 5: Someone made a little complaint, and now you're you're being

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Speaker 5: kind of a jerk about the whole.

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Speaker 3: Actually, in fact, I wanted to let you know that

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Speaker 3: after I read your initial email, I cried at my

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Speaker 3: desk for five minutes straight.

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Speaker 5: Okay, all right, over what.

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Speaker 4: Your family had to endure.

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Speaker 5: All right, you've belittled me on the phone call. You're

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Speaker 5: talking down to me. You're making me feel like I'm

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Speaker 5: in the wrong here. I demand a repond.

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Speaker 4: This is troubling.

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Speaker 5: Oh, you're gonna do it again.

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Speaker 3: First, you came to us with a cake complaint that

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Speaker 3: we ruined a five year old's birthday, even though everyone

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Speaker 3: knows a five year old couldn't give a about what.

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Speaker 4: Type of cake could get.

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Speaker 5: Oh the language.

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Speaker 3: Then you complained to again that I came across insensitive.

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Speaker 5: Listen to yourself.

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Speaker 3: And now you're demanding a refund on a purchase that

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Speaker 3: costs less than a coffee at Starbucks.

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Speaker 5: I don't even want the refund. I'd rather just get

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Speaker 5: you fired. At the point, who are you what's your name?

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Speaker 4: My name is Brooke from the radio show Brook and

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Speaker 4: Jeffrey in the Morning.

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Speaker 5: Oh my god, it's a break phone call. Yeah, I

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Speaker 5: get it now. I should have known.

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Speaker 4: Hey, your wife Joanna sat you up for a phone tap.

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Speaker 4: She said that you were.

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Speaker 3: Overly upset about the five year old's cake situation.

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Speaker 5: It was stressful, the kid freaked out on us. Oh, oh,

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Speaker 5: there it is again.

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Speaker 4: Does that mean that you're upset about what just happened?

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Speaker 4: Because we feel so, so.

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Speaker 5: Very bad here. Oh that is too good.

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Speaker 3: Weeke up. Every morning was phone tap weekday mornings on

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Speaker 3: the twenties Brooke and Jeffrey in the Morning