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Speaker 1: Hey, hey, hey, brought an any in the Car Doctor.

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Speaker 1: You know, we have this conversation all the time, you

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Speaker 1: and I and then I have it with manufacturers and

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Speaker 1: customers and everyone in between, in that we've got to

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Speaker 1: have information. There's just absolutely no way we could repair cars,

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Speaker 1: no matter what talents we have, no matter how many

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Speaker 1: classes we go to without timely information. I remember an

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Speaker 1: article many years ago, probably bordering on twenty that talked

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Speaker 1: about how if the vehicle manufacturers and at the time

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Speaker 1: there was conversation and threats of we're going to lock

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Speaker 1: the hoods and not hand out information, what would happen

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Speaker 1: to the repair industry and subsequently the country and the economy,

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Speaker 1: and well, it seemed to be a bleak prediction because

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Speaker 1: it never materialized. As a matter of fact, things are

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Speaker 1: going in the other direction, and partly a great deal

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Speaker 1: due to companies like a gentleman we're about to speak

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Speaker 1: speak with, works with and that be all that information.

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Speaker 1: And we're welcoming back Paul Marshall, who's been with us before. Paul,

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Speaker 1: welcome back to the Car Doctor.

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Speaker 2: Sir, Hey, thank you to having me back on the show. Ron.

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Speaker 1: What's always a pleasure. Paul, really I know we missed

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Speaker 1: each other at SEMA this year, and we're going to

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Speaker 1: work on that for next year because all that has

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Speaker 1: always got something new on the horizon, and you know,

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Speaker 1: you guys are working hard. I see that the new

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Speaker 1: software correct me if I'm wrong, But isn't there. I

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Speaker 1: think they just did a software update to All Data

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Speaker 1: Online that brings with it all Data Community.

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Speaker 2: Yeah. What we did is we built in a user

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Speaker 2: based community where technicians could either ask questions and direct

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Speaker 2: the questions directly at All Data and we have a

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Speaker 2: team of ai AC certified technicians here that could help

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Speaker 2: them through the process or ask each other a question,

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Speaker 2: and then we save that information, classify it under the year,

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Speaker 2: make model an engine.

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Speaker 1: You're always indexing, aren't you, Paul. You're always organizing and

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Speaker 1: indexing and gathering, and you know it's got to be

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Speaker 1: a relentless task to put all this information to light

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Speaker 1: for the people that fix cars and for the weekend

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Speaker 1: warriors that fixed cars. You know, how big is that?

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Speaker 1: I've got to ask this, how big has the support

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Speaker 1: staff grown in the past ten years? I mean, you know,

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Speaker 1: was it originally a team of twenty editors?

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Speaker 2: And how many is it now we're close to one hundred. Wow,

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Speaker 2: and the company itself has grown to over four hundred people.

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Speaker 1: Just just for what we used to be a single

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Speaker 1: book back in nineteen sixty five, one book, five thousand pages, right.

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Speaker 2: Yeah. And when we first started with the CDs, if

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Speaker 2: you remember back to the CDs, we only had roughly

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Speaker 2: about seventy people.

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Speaker 1: Working here, right, And you know, I remember the first

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Speaker 1: CD sets of software. I'm going to I think they

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Speaker 1: were seven discs of CDs.

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Speaker 2: Yeah, grew from seven to one hundred and fifty CDs,

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Speaker 2: and that's when we went to.

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Speaker 1: DVDs, right, and then that slowly outgrew and then it

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Speaker 1: was just too much for DVD. And now everything is

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Speaker 1: done online. Correct, Yeah, it's crazy, but now you've got

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Speaker 1: a new product, and that's you know what I want

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Speaker 1: to also talk about a little bit because this is

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Speaker 1: our stocking stuff for time of year. We want to

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Speaker 1: make people aware of what's out there for the weekend

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Speaker 1: mechanic and to do it yourself. And if anybody's looking

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Speaker 1: for some last minute gift ideas this holiday season, there's

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Speaker 1: all Data DIY and all Data Mobile. What can you

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Speaker 1: tell us about either one of those?

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Speaker 2: Well, all day to DIY is a single vehicle access

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Speaker 2: point to our professional repair product. So basically anybody could

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Speaker 2: go to all datadiy dot com and buy the specific

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Speaker 2: factory repair information set for that vehicle and access all

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Speaker 2: the same information as the professionals access.

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Speaker 1: So all the bulletins, all the recalls, exact same repair information.

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Speaker 1: What's what's current pricing on that pall right now?

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Speaker 2: It's twenty six to ninety five for first time users,

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Speaker 2: and if you're an existing user, your next vehicle is

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Speaker 2: sixteen ninety five and both of those are for a year.

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Speaker 1: So if you've got two or three cars in the

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Speaker 1: family for under one hundred bucks a year, you've got

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Speaker 1: the same repair information that a professional shop has. And

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Speaker 1: I guess you know not that. I guess there is

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Speaker 1: a positive to that, even if you're not going to

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Speaker 1: work on the car hardcore, because when you're frustrated and

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Speaker 1: your mechanic says, gee, there's no bulletin that I can find,

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Speaker 1: they not only get access and stop me where I'm wrong, Paul,

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Speaker 1: but they get access to the same tsb's recall service

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Speaker 1: information that the technician has. But do they also have

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Speaker 1: the ability to do an all data community and talk

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Speaker 1: to them and say, hey, you know, where's this bulletin?

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Speaker 1: Can I get a copy of this?

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Speaker 2: Well, we haven't opened up the community to the DIY

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Speaker 2: customers just yet. We released it to the professional customers

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Speaker 2: first and let it work through, let it build up use,

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Speaker 2: and then we're going to look into being able to

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Speaker 2: open up some of that information where individuals that have

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Speaker 2: car problems could talk to technicians or talk towards the

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Speaker 2: staff here. But that's a little bit ways down the load.

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Speaker 1: Okay, Well Waite maybe, and I'm sorry, maybe I'm saying

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Speaker 1: it wrong. Not community, But if somebody looks up for

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Speaker 1: a bulletin and they say, hey, I'm looking for bulletin,

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Speaker 1: and they can come up with a number and it's

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Speaker 1: applicable to my two thousand and six Chevy HHR. If

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Speaker 1: it's not there, they can request all that a library.

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Speaker 1: That's what I'm thinking of. That's the point I wanted

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Speaker 1: to make that there's a library attachment to this as well,

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Speaker 1: correct where they can get direct source to owe information,

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Speaker 1: just as a professional would.

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Speaker 2: Yeah, if we were missing like per se, if they

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Speaker 2: found a TSP number out there and they didn't find

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Speaker 2: it in our database, all they have to do is

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Speaker 2: just email our support team, right, and we'll go and

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Speaker 2: look it up and email it over to them, right.

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Speaker 1: And then All Data Mobile All DA Mobile is.

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Speaker 2: What, Well, that's our next generation of all data. You know,

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Speaker 2: in tradition of going from CDs, DVDs to online, this

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Speaker 2: is our next big platform move. So what we did

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Speaker 2: is we built an app that access all the repair information,

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Speaker 2: designed it in the way where it is optimized for

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Speaker 2: the touch screen, so it's really actually very elegant to

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Speaker 2: navigate through our repair information on a touchscreen. And on

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Speaker 2: top of that is we add a layer of basic

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Speaker 2: diagnostics that connects to All Data. So it's always been

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Speaker 2: a dream that we could read data coming from a

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Speaker 2: vehicle and connected to the specific all data repair information

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Speaker 2: within our database. So now you can connect to a car,

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Speaker 2: read a VN, translate or decode that VN. We serve

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Speaker 2: up the repair information for that specific vehicle.

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Speaker 1: Can also do Wait a minute, back up when you

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Speaker 1: said read a VN and I don't mean to interrupt,

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Speaker 1: but you're saying, if I'm using a lot, is this

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Speaker 1: like on a tablet with a camera that I can

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Speaker 1: scan the VIN and then decode it right in all data.

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Speaker 2: Well that and also using an OBED two adapter, plug

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Speaker 2: into the vehicle and connect to that adapter through Bluetooth

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Speaker 2: and read the VIN from directly from the vehicle if

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Speaker 2: that vehicle supports.

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Speaker 1: VIN and then all Data would just bring you right

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Speaker 1: to that vehicle as per the vent.

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Speaker 2: Correct.

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Speaker 1: Wow, that's kind of neat, that's definitely different. That's I

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Speaker 1: think you guys are the first to the market.

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Speaker 2: To do that. I think so. I think so. And

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Speaker 2: what we're doing is right now, we're just doing basic

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Speaker 2: OBD two, you know, basic missions related diagnostics, right, but

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Speaker 2: the whole goal is we're building out a platform and

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Speaker 2: leveraging the tablet to start adding enhanced diagnostics on top

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Speaker 2: of the repair information.

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Speaker 1: Wow. That's crazy, huh. All right, and information all this

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Speaker 1: is on the All Data website, Paul, Yes, it is.

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Speaker 1: You know, where do you see the future. What's the

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Speaker 1: next step? You know, every year you think it's it's

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Speaker 1: it's a matter of just collecting information and data and

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Speaker 1: putting it in some kind of organized manner and you know,

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Speaker 1: a different platform. Maybe as the platforms evolve, what's new

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Speaker 1: from All Data next year? Can you let us can

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Speaker 1: you can you clue us in what might be coming

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Speaker 1: down the road.

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Speaker 2: Well, our next big release, I mean we have Mobile

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Speaker 2: now our first right, she's a second generation of mobile

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Speaker 2: that runs on an Android device, in an iOS or

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Speaker 2: an iPad. Our next big release is we're going to

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Speaker 2: have a single app that looks exactly the same between

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Speaker 2: an Android device or an Android tablet, an iPad, and

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Speaker 2: also Microsoft's Surface tablet. Wow, so we're gonna be the

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Speaker 2: first one to market where we're going to have an

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Speaker 2: actual app as the same exact app running on three

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Speaker 2: completely different tablets.

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Speaker 1: When do you think that's Our first.

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Speaker 2: Release for Android is January, then February, then March for

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Speaker 2: the Microsoft service.

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Speaker 1: And for repair shops. Let me just talk a little

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Speaker 1: bit for the repair shops that are out there listening.

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Speaker 1: For the repair shops that have scan tools, that have

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Speaker 1: web portals and things like that, All data still fits

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Speaker 1: on all of those as well, so they can have

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Speaker 1: an information right at the fender of the car. Yep, yep,

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Speaker 1: cool beans, Paul. If the listeners are looking for more information.

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Speaker 2: Just go to all data dot com.

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Speaker 1: All Data dot Com. As always, sir, listen, I ask

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Speaker 1: you real quick. So when you're sitting around the holiday

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Speaker 1: table and Uncle Joe at the end has a question

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Speaker 1: about his car and a problem. Do you are you

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Speaker 1: the guy that they always ask Hey, can you go

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Speaker 1: look up this bulletin for me?

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Speaker 2: Yeah? Actually I am definitely that person. I've handed out

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Speaker 2: many of free subscriptions all day to Dy.

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Speaker 1: Oh a good uncle, Paul. What a great Christmas that's

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Speaker 1: got to be in the Marshall household. Paul, we appreciate

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Speaker 1: you taking the time, sir, Stay well and we'll be

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Speaker 1: in touch.

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Speaker 2: Thank you, Ron, I appreciate allowing me to talk about

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Speaker 2: all data mobile.

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Speaker 1: You're very welcome. We're glad to have you. I'm run

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Speaker 1: An Dy and the Car Doctor. We are back right

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Speaker 1: after this.

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Speaker 2: Well we got our.

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Speaker 3: Daystars, welcome back or on ning of the Card Doctor

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Speaker 3: cruising along this hour at eight five to five five

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Speaker 3: six nine nine zero zero.

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Speaker 1: That is the Car Doctor's twenty four to seven number.

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Speaker 1: By the way, I should point out if you're looking

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Speaker 1: for this radio show when it's not on the air,

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Speaker 1: call eight five five five six nine nine zero zero,

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Speaker 1: leave a message fast. Harry will call you back, get

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Speaker 1: you in queue and get you up here on here

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Speaker 1: so we can talk to you about your car problem.

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Speaker 1: And solved for you. Let's get over and talk to

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Speaker 1: Pat speaking of calling in two thousand and three gmc

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Speaker 1: envoy from Springfield, Illinois, and see what's going on here? Pat,

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Speaker 1: Welcome to the car doctor. How can I help?

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Speaker 4: Well, thank you. I've got the envoy that I had

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Speaker 4: a temperature gauge go out on it, okay, and I

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Speaker 4: took it into my local shop, not a dealer, and

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Speaker 4: they replaced the sending unit. Well, that lasted about two weeks.

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Speaker 4: It works fine, and then all of a sudden it

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Speaker 4: started acting up and it went bad again, and took

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Speaker 4: it back. They said it must have been a bad

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Speaker 4: sending unit. They put another one in and that again

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Speaker 4: lasted a week or two and then it quit And

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Speaker 4: when I took it back one more time, he said,

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Speaker 4: well that's about all they can do. It must be

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Speaker 4: your your cluster gauge has gone bad and you need

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Speaker 4: to replace the whole thing. So I didn't do it

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Speaker 4: at that time, and since then my now my s

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Speaker 4: phenometer has quit work and it hangs up at any

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Speaker 4: speed or no speed whatsoever. Okay, So I've kind of

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Speaker 4: figured out I probably need to go ahead and do

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Speaker 4: the cluster gauge and I was going to send it

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Speaker 4: off and have.

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Speaker 1: It rebuilt, right, and I would agree with that. Pat. Yeah,

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Speaker 1: here's just a couple of go ahead. I'm sorry you start,

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Speaker 1: that's all right.

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Speaker 4: And my big thing is when I replace the gauge,

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Speaker 4: I was wondering should I go ahead and replace the

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Speaker 4: sending unit again?

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Speaker 1: Also, let me answer the question this way, before you

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Speaker 1: do anything. I'd love to see a shop go in

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Speaker 1: and run codes out of the IPC, out of the

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Speaker 1: instrument panel cluster, all right, just to see what, if

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Speaker 1: anything it reports. Believe it or not, that instrument cluster

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Speaker 1: has the ability to report failure codes, just like a

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Speaker 1: check engine light, like a PCM. It's just you don't see.

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Speaker 1: There's no light on the dashboard that says instrument cluster.

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Speaker 1: And the only reason the check engine light is even

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Speaker 1: there on cars is because it's emissions in the federal

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Speaker 1: government mandates. Obviously, it's important things like an instrument cluster.

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Speaker 1: When it fails, people do just what you're doing. They say, hey,

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Speaker 1: my temperature gage doesn't read properly anymore. Let me get

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Speaker 1: it diagnosed and repaired, because I want to know what

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Speaker 1: temperature is. So there are fault codes available for it.

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Speaker 1: I would want to read fault codes just may not

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Speaker 1: come back with anything. It may come back and say, hey,

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Speaker 1: there are no failures from a computer or module perspective,

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Speaker 1: this is a mechanical failure of the instrument cluster, and

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Speaker 1: it probably is. But it's a simple step, and I

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Speaker 1: just don't want to overlook simple because sometimes not knowing

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Speaker 1: simple makes things more complicated down the road. What has

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Speaker 1: probably failed here is there are little servo motors inside

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Speaker 1: the instrument cluster for the ten for the oil pressure,

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Speaker 1: for the spinometer of the tack, and so on, and

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Speaker 1: those little servo motors react to electrical pulses from the

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Speaker 1: IPC the instrument panel cluster module to you know, run

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Speaker 1: the temperature at two hundred and ten degrees, run the

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Speaker 1: oil pressure at sixty pounds, and so on. So more

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Speaker 1: than likely you have a bad servo or two or

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Speaker 1: three O, two oh three, oh four oh five right

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Speaker 1: up through seven GM clusters. Terrible, just all sorts of

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Speaker 1: issues with servos. You know. They also had issues where

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Speaker 1: the lede stakeout for the odometer would fade or it

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Speaker 1: would start to lose segments, and that would become an issue.

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Speaker 1: So you're more than likely going to find the instrument.

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Speaker 1: Cluster rebuild is going to solve quite a few issues

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Speaker 1: for you. The question of changing the TEMP sender is

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Speaker 1: going to be answered after you get it, plug it in.

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Speaker 1: If it reads okay, I think you're fine. I don't

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Speaker 1: see the need to change it. There is a way

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Speaker 1: we could go through and have a conversation about electrically

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Speaker 1: testing the TEMP sender. And my only other real question

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Speaker 1: would be before was did the independent shop use an

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Speaker 1: OE part or what part to replace if they use

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Speaker 1: a cheap see and that that bothers me because if

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Speaker 1: it's a cheap independent if it's a cheap aftermarket Chinese part,

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Speaker 1: that kind of scares me a little bit. And I

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Speaker 1: would tell you to, you know, get that replaced up

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Speaker 1: to an OEM level because you'll have an OEM quality

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Speaker 1: rebuilt board. And I questioned some of the aftermarket OEM

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Speaker 1: senders and sensors if they're not OEM specs, some of

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Speaker 1: them are just junk and plain English, So I would

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Speaker 1: be cautious about that. Get the cluster done first, then

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Speaker 1: you can put a cinder in it. From the perspective

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Speaker 1: of it's not OE, and I think you'll be fine

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Speaker 1: from that point on. If you need me Pat eight

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Speaker 1: five five five six on a nine nine zero zero.

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Speaker 1: You know that Ron at cardoctorshow dot com. If you've

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Speaker 1: got any other questions or issues, I'm running any in

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Speaker 1: the card doctor. I'll be back right after this. Welcome back,

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Speaker 1: running any in the car doctor here. Hey like that

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Speaker 1: I kind of smoothed into that tone. Was that good?

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Speaker 1: I got the thumbs up from the big Man. The

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Speaker 1: big Man is back with me this week. And I

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Speaker 1: want to say thanks, Tony, we missed you last week.

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Speaker 1: And I also want to point out that Santa didn't

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Speaker 1: come yet. That means Santa is coming next hour. Yeah, Tom,

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Speaker 1: did you have a car?

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Speaker 4: They told me.

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Speaker 1: They told me sometime in the second hour, but they

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Speaker 1: had But he hasn't taken off yet.

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Speaker 2: That bothers me.

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Speaker 1: Well, but you know the fact is that he hasn't

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Speaker 1: taken off. That means he can get here faster because

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Speaker 1: he's going to be flying with the escort of a

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Speaker 1: Passport Max two radar detect it. Yeah, you like that

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Speaker 1: he's gonna be He's gonna be flying escort. But we'll

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Speaker 1: have to check with Norad to see exactly where Santa

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Speaker 1: is but we are kicking open the holiday gift closet,

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Speaker 1: and I guess it's coming up next hour, we'll be

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Speaker 1: giving away a Passport Max two radar detect Sure, so

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Speaker 1: you want to tune in for that because the card

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Speaker 1: Doctor's going to continue on many of these affiliates after

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Speaker 1: the news at the top of the hour. But let's

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Speaker 1: real quick, let's sneak in a fast piece of email. Hey, Ron,

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Speaker 1: this comes to us from Randy. What brand of spark

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Speaker 1: plugs do you recommend?

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Speaker 4: For?

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Speaker 1: A two thousand and seven Ford Focus and a two

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Speaker 1: thousand and eight Mercury Mariner both have one hundred and

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Speaker 1: fifty thousand miles on them with stock plugs. I just

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Speaker 1: want to update the plugs. Randy. First of all, one

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Speaker 1: hundred and fifty thousand miles on original plugs. Be a

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Speaker 1: little careful, to be a little cautious taking those plugs

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Speaker 1: out of the head. You know they're typically ninety to

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Speaker 1: one hundred thousand miles spark plugs. You've now gone one

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Speaker 1: and a half times past what normal life cycle is.

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Speaker 1: Will the steel plug break itself free from the aluminum

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Speaker 1: head in both those cases? I believe it's a good question.

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Speaker 1: You've got to be careful. If they don't feel like

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Speaker 1: they're going to go, you want to soak them with

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Speaker 1: some sort of rust penetrant and follow some procedures there

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Speaker 1: to be careful. Also, be sure when you're pulling the

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Speaker 1: plugs out if there's any debris down in the wells,

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Speaker 1: take a blowgun eye protection please, and blow the debris

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Speaker 1: out of the well so it doesn't fall down into

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Speaker 1: the spark plug hole. As far as brand of plug,

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Speaker 1: I like Oe stuff on an OE vehicle. I like

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Speaker 1: it two ways. Number One, look at Motocraft. Get out

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Speaker 1: to O'Reilly Oto Parts and take a look at their

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Speaker 1: website and you'll see Motocraft plugs there. If you want

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Speaker 1: to go performance, take a look at Polstar spark plugs.

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Speaker 1: Both of them should work quite well in that vehicle. Hey,

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Speaker 1: that about does it this hour. I'm ronning ay in

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Speaker 1: the car doctor, reminding you once again, good mechanics aren't expensive,

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Speaker 1: they're priceless. See you