1 00:00:00,080 --> 00:00:02,679 Speaker 1: Look, look, look, you gotta picture on a team pitcher's 2 00:00:02,720 --> 00:00:04,240 Speaker 1: name tomorrow. You don't want to tell me to that 3 00:00:04,400 --> 00:00:07,560 Speaker 1: telling you ahead tomorrow? What time? What time tomorrow? You 4 00:00:07,640 --> 00:00:10,959 Speaker 1: gonna tell me who's pitching that's not pitching? I would you, 5 00:00:12,080 --> 00:00:14,960 Speaker 1: Ron and Anian, two other shops had replaced the alternator 6 00:00:14,960 --> 00:00:17,040 Speaker 1: in the power steering pump. That left me with the 7 00:00:17,040 --> 00:00:19,599 Speaker 1: air condition or when you spun the air conditioning compressor 8 00:00:19,720 --> 00:00:23,119 Speaker 1: it sounded like this. That kind of hurts my throat 9 00:00:23,160 --> 00:00:24,319 Speaker 1: when I do that. I don't think I can do 10 00:00:24,360 --> 00:00:27,080 Speaker 1: that anymore, that car doctor, Why did the other shop 11 00:00:27,160 --> 00:00:29,320 Speaker 1: try to take the belt off first? Why did they 12 00:00:29,360 --> 00:00:31,600 Speaker 1: just start changing parts? And why did the dealership put 13 00:00:31,600 --> 00:00:34,199 Speaker 1: a timing belt on? How come nobody can figure this out? 14 00:00:34,240 --> 00:00:36,240 Speaker 1: I felt like Bill Cosby in that clip where he says, 15 00:00:36,240 --> 00:00:38,640 Speaker 1: oh yeah, and I've heard it before. Welcome to the 16 00:00:38,760 --> 00:00:42,040 Speaker 1: radio home of Ron and Nanian the Car Doctor, since 17 00:00:43,320 --> 00:00:46,559 Speaker 1: this is where car owners the world overturned to for 18 00:00:46,600 --> 00:00:50,960 Speaker 1: their definitive opinion on automotive repair. If your mechanics giving 19 00:00:50,960 --> 00:00:53,600 Speaker 1: you a busy signal, pick up the phone and call 20 00:00:53,680 --> 00:00:56,800 Speaker 1: in the garage orders are open, but I am here 21 00:00:56,800 --> 00:00:59,120 Speaker 1: to take your calls at eight five five five six 22 00:01:00,120 --> 00:01:19,960 Speaker 1: and now sit right he running. Oh that's our shot. Stop. Hey, 23 00:01:20,000 --> 00:01:22,480 Speaker 1: welcome Ron and any of the car Doctor. Happy to 24 00:01:22,520 --> 00:01:24,520 Speaker 1: be here with you today as always as we get 25 00:01:24,560 --> 00:01:27,039 Speaker 1: together each and every weekend and spend some time talking 26 00:01:27,040 --> 00:01:30,240 Speaker 1: about automobiles and the problems and the thrills, and the 27 00:01:30,319 --> 00:01:33,440 Speaker 1: ups and the downs and whole points in between. I 28 00:01:33,480 --> 00:01:37,120 Speaker 1: was thinking a lot about Volkswagen this week. It was 29 00:01:37,160 --> 00:01:39,200 Speaker 1: on the forefront of my on my mind. And by 30 00:01:39,200 --> 00:01:40,560 Speaker 1: the way, if you're looking for us, give us a 31 00:01:40,600 --> 00:01:43,520 Speaker 1: qualit eight five five five zero nine nine zero zero. 32 00:01:43,560 --> 00:01:46,560 Speaker 1: That's eight five five five six zero nine nine zero zero. 33 00:01:46,600 --> 00:01:49,560 Speaker 1: But let's get into the opening monologue. I was thinking 34 00:01:49,600 --> 00:01:52,240 Speaker 1: about Volkswagen a lot this week. It was on the 35 00:01:52,240 --> 00:01:54,520 Speaker 1: forefront of my mind. You know, they're in the news 36 00:01:54,520 --> 00:01:57,680 Speaker 1: there there, there, there's this recall. There was conversation I 37 00:01:57,720 --> 00:02:01,000 Speaker 1: had read that they may preten Chili, believe it or 38 00:02:01,000 --> 00:02:04,080 Speaker 1: not sell OUTI to help pay for the recall, that 39 00:02:04,160 --> 00:02:06,360 Speaker 1: Volkswagen is gonna suffer through in the cost. And I 40 00:02:06,400 --> 00:02:08,680 Speaker 1: thought that was I thought that was stunning because Audi 41 00:02:08,800 --> 00:02:11,600 Speaker 1: is just making them so much money. And then I 42 00:02:11,639 --> 00:02:14,640 Speaker 1: came across this two thousand six Jetta T d IKE 43 00:02:15,000 --> 00:02:17,560 Speaker 1: that came into the shop for some service, and after 44 00:02:17,639 --> 00:02:21,520 Speaker 1: servicing it, I realized how Volkswagen is gonna fix this problem. 45 00:02:21,960 --> 00:02:24,760 Speaker 1: They're gonna make the cars go away. They're gonna make cars, 46 00:02:24,760 --> 00:02:27,640 Speaker 1: They're gonna make parts obsolete. And it's real easy. The 47 00:02:27,680 --> 00:02:30,200 Speaker 1: majority of those vehicles under recoil, or at least half 48 00:02:30,240 --> 00:02:32,480 Speaker 1: of those vehicles under recoil or over seven years old. 49 00:02:32,520 --> 00:02:35,840 Speaker 1: There's your seven year parts limit, and every year that's 50 00:02:35,880 --> 00:02:38,120 Speaker 1: seven year parts limit creeps up on the others and 51 00:02:38,120 --> 00:02:41,040 Speaker 1: they're not required to manufacture parts for him. Here's how 52 00:02:41,080 --> 00:02:43,919 Speaker 1: I know this two thousand six jet A T d 53 00:02:44,040 --> 00:02:47,760 Speaker 1: I with a one nine diesel, the oil filter adapter 54 00:02:48,400 --> 00:02:51,480 Speaker 1: O ring where the oil cooler bolts to the bottom 55 00:02:51,520 --> 00:02:55,280 Speaker 1: of the housing was seeping, and it's a common failure. 56 00:02:55,280 --> 00:02:58,040 Speaker 1: They all do it, and it's it's very critical to 57 00:02:58,120 --> 00:03:01,760 Speaker 1: have a good seal there because as the conversation goes, 58 00:03:01,840 --> 00:03:03,560 Speaker 1: what we've seen in the past, and what we've read 59 00:03:03,560 --> 00:03:05,679 Speaker 1: and what we've discussed with other shops and and and 60 00:03:05,680 --> 00:03:11,440 Speaker 1: repair people, and is when that seal fails, I think 61 00:03:11,520 --> 00:03:16,000 Speaker 1: space shuttle, it's over. In thirty seconds. That over ring leaks, 62 00:03:16,120 --> 00:03:19,720 Speaker 1: the oil comes out, it loses oil pressure and gone, 63 00:03:20,800 --> 00:03:25,280 Speaker 1: and it's a real problem. See you call up in 64 00:03:25,280 --> 00:03:27,920 Speaker 1: your order that particular part number one one seven oh 65 00:03:27,960 --> 00:03:30,480 Speaker 1: four oh three oh B. I think that was a 66 00:03:30,560 --> 00:03:36,000 Speaker 1: number um and different one shows up. It doesn't look 67 00:03:36,040 --> 00:03:38,200 Speaker 1: like the one you want. It's instead of having seven 68 00:03:38,240 --> 00:03:41,120 Speaker 1: locating tab holes, and the ring is so thick with 69 00:03:41,160 --> 00:03:43,680 Speaker 1: a portcut out for the oil, it's now just a 70 00:03:43,760 --> 00:03:46,280 Speaker 1: singular ring with two locating tabs. It doesn't look like 71 00:03:46,320 --> 00:03:47,920 Speaker 1: it's really going to do the job. It's opposed to 72 00:03:47,960 --> 00:03:51,680 Speaker 1: the rubber fields. Different looks different. There's just something not 73 00:03:51,800 --> 00:03:53,720 Speaker 1: right about it. So he go back to the Volkswagen dealer, 74 00:03:54,440 --> 00:03:58,640 Speaker 1: who is almost as useless as the parts they sell, 75 00:03:59,360 --> 00:04:02,160 Speaker 1: and they spend twenty minutes looking it up and conferring. 76 00:04:02,160 --> 00:04:03,880 Speaker 1: And you've got these two guys standing there talking to 77 00:04:03,920 --> 00:04:05,360 Speaker 1: each other. Well, I think it's this and I think 78 00:04:05,360 --> 00:04:07,360 Speaker 1: it's that. Guys, do you know if you sold one 79 00:04:07,360 --> 00:04:08,920 Speaker 1: of these before. I've done quite a few of these, 80 00:04:08,960 --> 00:04:10,880 Speaker 1: and I think I know the parts catalog better than you. 81 00:04:10,920 --> 00:04:14,240 Speaker 1: I don't understand. And they handle this singular ring with 82 00:04:14,240 --> 00:04:18,120 Speaker 1: two locating tabs on it, and well this may work. Well, 83 00:04:18,160 --> 00:04:20,919 Speaker 1: you know, I can't deal with the may I have 84 00:04:21,040 --> 00:04:24,320 Speaker 1: to have this will work because what I'm basically doing 85 00:04:24,400 --> 00:04:26,960 Speaker 1: is open heart surgery and I'm putting in an artery graft, 86 00:04:27,160 --> 00:04:28,960 Speaker 1: and I've got to know what's gonna hold because if 87 00:04:28,960 --> 00:04:31,880 Speaker 1: this leaks, I know that this engine is gonna be 88 00:04:31,920 --> 00:04:34,000 Speaker 1: gone before the guy has the smarts of the ability, 89 00:04:34,080 --> 00:04:36,560 Speaker 1: or the time or the patients to turn it off. 90 00:04:38,400 --> 00:04:41,440 Speaker 1: And then I realized, maybe this is all part of it. 91 00:04:42,000 --> 00:04:43,560 Speaker 1: You know, if we want to have a black helicopter 92 00:04:43,640 --> 00:04:46,960 Speaker 1: conspiracy conversation, maybe this is the plot. We made these 93 00:04:47,000 --> 00:04:49,760 Speaker 1: cars that didn't pass emissions, we got caught. You know what, 94 00:04:50,800 --> 00:04:52,800 Speaker 1: Now we're not gonna make parts available. And maybe this 95 00:04:52,839 --> 00:04:54,919 Speaker 1: is a little too early, because this is all something 96 00:04:54,920 --> 00:04:57,599 Speaker 1: I'm seeing within the last month since the recall. But 97 00:04:57,680 --> 00:04:59,560 Speaker 1: it opened my mind up to the fact that I 98 00:04:59,560 --> 00:05:01,840 Speaker 1: bet we're gonna start to see problems with getting parts 99 00:05:01,839 --> 00:05:04,240 Speaker 1: for Volkswagons. I mean, they've never been a very easy 100 00:05:04,279 --> 00:05:07,039 Speaker 1: car to get parts for anyway, at least correct ones 101 00:05:07,040 --> 00:05:10,680 Speaker 1: from Volkswagen. And they've kind of got the bull by 102 00:05:10,680 --> 00:05:13,400 Speaker 1: the horns. If you get out to the Car Doctor 103 00:05:13,440 --> 00:05:16,800 Speaker 1: Facebook page. There's a great article that appeared in the 104 00:05:16,800 --> 00:05:19,560 Speaker 1: New York Times a couple of days ago, and it 105 00:05:19,640 --> 00:05:23,440 Speaker 1: talks about how Volkswagen owners are so mad at Volkswagen 106 00:05:23,960 --> 00:05:26,679 Speaker 1: because they're gonna take away their power and their fuel 107 00:05:26,720 --> 00:05:30,039 Speaker 1: economy when they do this change to repair it to 108 00:05:30,080 --> 00:05:33,440 Speaker 1: make it produce emissions within federal guidelines. That they're not 109 00:05:33,440 --> 00:05:35,560 Speaker 1: going to bring their cars in to get the repairs done. 110 00:05:36,040 --> 00:05:38,320 Speaker 1: They're just gonna drive on polluting, and they don't care 111 00:05:38,720 --> 00:05:41,200 Speaker 1: so much for Volkswagon owners being people that are conscious 112 00:05:41,240 --> 00:05:46,559 Speaker 1: about the environment, and the federal government says there's nothing 113 00:05:46,600 --> 00:05:48,520 Speaker 1: they can do. They're gonna have a real struggle. They're 114 00:05:48,520 --> 00:05:51,760 Speaker 1: gonna cause what they're gonna have Volkswagen come up with 115 00:05:51,839 --> 00:05:53,440 Speaker 1: a way that they're gonna have to come up with 116 00:05:54,480 --> 00:05:57,160 Speaker 1: a reason to bring in their car that General Motors 117 00:05:57,160 --> 00:06:00,120 Speaker 1: the article points out that, and I thought this is 118 00:06:00,160 --> 00:06:05,080 Speaker 1: really ridiculous. General Motors the article states, required or gave 119 00:06:05,160 --> 00:06:08,160 Speaker 1: people a twenty five dollar gift card to come in 120 00:06:08,200 --> 00:06:12,120 Speaker 1: for their ignition switch recall, which caused people to die 121 00:06:12,160 --> 00:06:14,000 Speaker 1: because of and it's right in the article. Tom is 122 00:06:14,040 --> 00:06:16,480 Speaker 1: looking at me like I'm nuts, Tom. It's in the article. 123 00:06:16,720 --> 00:06:19,080 Speaker 1: Go to the card doctor Facebook page, look at the 124 00:06:19,120 --> 00:06:21,799 Speaker 1: link for the new York Times. It's there. It's about 125 00:06:21,839 --> 00:06:24,880 Speaker 1: four or five paragraphs down. General Motors is giving away 126 00:06:24,880 --> 00:06:26,520 Speaker 1: gift cards to convince people to come in and have 127 00:06:26,520 --> 00:06:30,479 Speaker 1: the ignition switch is replaced. And I said, what, folks, 128 00:06:30,520 --> 00:06:32,960 Speaker 1: are I gonna gonna do? Give you a gift card to? 129 00:06:34,720 --> 00:06:36,400 Speaker 1: I don't know where I got a lot of things 130 00:06:36,440 --> 00:06:37,920 Speaker 1: I could say. I'm not sure if I can say, 131 00:06:38,040 --> 00:06:41,279 Speaker 1: you know, um beer hole or scrapyard on radio. It's 132 00:06:41,279 --> 00:06:43,760 Speaker 1: probably not very politically correct, but what the heck, I 133 00:06:43,800 --> 00:06:48,440 Speaker 1: won't be politically correct today. So really, Volkswagen kind of 134 00:06:48,440 --> 00:06:50,960 Speaker 1: holds the cards here and for all the Volkswagon owners 135 00:06:51,000 --> 00:06:52,520 Speaker 1: that are out there, say now, I'm never gonna take 136 00:06:52,520 --> 00:06:54,359 Speaker 1: it in. I like the fuel economy on getting fifty 137 00:06:54,400 --> 00:06:56,960 Speaker 1: five miles to the gallon and all that stuff. Guess 138 00:06:56,960 --> 00:07:00,599 Speaker 1: what how about this? And I've got the real simple solution. 139 00:07:00,600 --> 00:07:02,120 Speaker 1: I'm gonna put it out on the airways and maybe 140 00:07:02,120 --> 00:07:04,440 Speaker 1: the federal government will hear it if they're looking for 141 00:07:04,480 --> 00:07:07,040 Speaker 1: a way to require Volkswagen owners to bring in the cars. 142 00:07:07,560 --> 00:07:10,600 Speaker 1: I've got the one that's absolutely perfect. You don't bring 143 00:07:10,640 --> 00:07:12,920 Speaker 1: in the car, We're gonna put a black mark on 144 00:07:12,960 --> 00:07:16,000 Speaker 1: your record. You're not allowed to register the vehicle, and 145 00:07:16,000 --> 00:07:20,920 Speaker 1: we'll deny registration. I mean, that's where it's going anyway, because, 146 00:07:21,600 --> 00:07:25,880 Speaker 1: whether you realize it or not, the number one thing 147 00:07:26,320 --> 00:07:31,640 Speaker 1: about automotive that trumps everything else is clean air. Emissions 148 00:07:31,840 --> 00:07:35,880 Speaker 1: are what they're after. They're chasing cleaner. They don't care 149 00:07:36,600 --> 00:07:38,600 Speaker 1: if your kids are rushed to the hospital in the 150 00:07:38,640 --> 00:07:41,320 Speaker 1: back seat of that car. They just want to know 151 00:07:41,360 --> 00:07:45,360 Speaker 1: that that car is not producing emissions beyond federal guidelines. 152 00:07:46,360 --> 00:07:48,320 Speaker 1: And if they have to deny you the ability to 153 00:07:48,320 --> 00:07:51,360 Speaker 1: register that vehicle, that's what they're gonna do. At some point, 154 00:07:51,440 --> 00:07:53,600 Speaker 1: it will come to that some bureaucrat will think of it, 155 00:07:53,880 --> 00:07:55,680 Speaker 1: and all of a sudden, we'll get into the consciousness 156 00:07:55,720 --> 00:07:58,320 Speaker 1: of the mindset of those powers that be, and you're 157 00:07:58,320 --> 00:08:02,120 Speaker 1: gonna just see, you can't register volkswagons anymore unless their 158 00:08:02,200 --> 00:08:05,280 Speaker 1: vehicles have had the emissions recall. And then you gotta 159 00:08:05,280 --> 00:08:08,320 Speaker 1: see the emissions recall. Holy cow, I saw some ideas 160 00:08:08,320 --> 00:08:11,920 Speaker 1: about it. They're putting all kinds of pollution control devices 161 00:08:11,960 --> 00:08:14,320 Speaker 1: on these cars. It's going to be an absolute nightmare 162 00:08:14,320 --> 00:08:15,560 Speaker 1: to work on. It's gonna get to the point where 163 00:08:15,560 --> 00:08:18,280 Speaker 1: you don't want to own one, which I'm already there. 164 00:08:19,720 --> 00:08:22,440 Speaker 1: Took a class this weekend European cars. Yeah, I go 165 00:08:22,480 --> 00:08:26,400 Speaker 1: back to school all the time, and it was kind 166 00:08:26,440 --> 00:08:30,560 Speaker 1: of funny that it ran concurrent with the Volkswagen that 167 00:08:30,560 --> 00:08:33,600 Speaker 1: I was dealing with in the shop, and the instructor 168 00:08:33,679 --> 00:08:36,520 Speaker 1: opened up with European cars are great to work on, however, 169 00:08:37,320 --> 00:08:40,000 Speaker 1: they're very labor intensive, and I'm thinking, yeah, this guy's right, 170 00:08:40,040 --> 00:08:43,840 Speaker 1: this guy's got it going on. And every time you 171 00:08:43,880 --> 00:08:46,800 Speaker 1: work on a European car there's always a part supersession. 172 00:08:46,840 --> 00:08:49,640 Speaker 1: I'm thinking, yeah, this guy's right. He knows what he's saying, 173 00:08:50,679 --> 00:08:53,680 Speaker 1: and he wasn't wrong. They are labor intensive, they are 174 00:08:54,200 --> 00:09:00,000 Speaker 1: subject to part supersessions, they are subject to changes in repair, 175 00:09:00,040 --> 00:09:04,360 Speaker 1: hair procedure weekly, and it doesn't seem like the European 176 00:09:04,360 --> 00:09:08,000 Speaker 1: car manufacturers do nearly the job of the Big Three. 177 00:09:08,880 --> 00:09:10,600 Speaker 1: And I reverted to calling them the Big three now 178 00:09:10,640 --> 00:09:12,880 Speaker 1: four GM and Chrysler. I think we want to bring 179 00:09:12,880 --> 00:09:16,600 Speaker 1: back the old days talk about social consciousness. I'll I'll 180 00:09:16,600 --> 00:09:18,360 Speaker 1: bring Detroit back to the forefront if I have to 181 00:09:18,440 --> 00:09:23,600 Speaker 1: drag it there kicking and screaming by their heels. I 182 00:09:23,720 --> 00:09:27,319 Speaker 1: just stopped, and I think that we've really got to 183 00:09:27,320 --> 00:09:32,640 Speaker 1: take a look at the way we're treating vehicles today, 184 00:09:32,800 --> 00:09:35,080 Speaker 1: and we've got to be aware of how they're treating us, 185 00:09:35,320 --> 00:09:36,680 Speaker 1: and we've got to take a look at what we 186 00:09:36,760 --> 00:09:39,600 Speaker 1: expect from them. I look, I walked out of that 187 00:09:39,640 --> 00:09:42,679 Speaker 1: European class thinking, no, wonder people don't want to repair 188 00:09:42,720 --> 00:09:47,160 Speaker 1: European vehicles. You know, everything is a project, everything is complicated. 189 00:09:47,200 --> 00:09:50,640 Speaker 1: It's nothing simple. The biggest kick of the night at 190 00:09:50,640 --> 00:09:52,640 Speaker 1: the at the class was they talked about how you 191 00:09:52,679 --> 00:09:57,120 Speaker 1: can buy part number thirty B, which is the Volkswagen 192 00:09:57,240 --> 00:10:01,120 Speaker 1: windshield wiper angle gage. The because if the wiper blades 193 00:10:01,200 --> 00:10:03,560 Speaker 1: chatter coming across the glass, you put this on the 194 00:10:03,640 --> 00:10:05,719 Speaker 1: end of the wiper arm and you can set it 195 00:10:06,559 --> 00:10:09,200 Speaker 1: to within a quarter degree accuracy of which way the 196 00:10:09,200 --> 00:10:11,640 Speaker 1: blade is going to touch the glass. I don't know 197 00:10:11,640 --> 00:10:13,360 Speaker 1: about you, but on a on a Chevrolet, we get 198 00:10:13,360 --> 00:10:15,800 Speaker 1: out a pair of vice cripts, we go, okay, that's flat, 199 00:10:15,840 --> 00:10:23,880 Speaker 1: We're done. It's called uncomplicated. Volkswagens are great, they really are. 200 00:10:24,280 --> 00:10:27,840 Speaker 1: They're great for business. They're great for Chevrolet dealers and 201 00:10:27,880 --> 00:10:31,679 Speaker 1: Ford dealers and the like. And European cars are great 202 00:10:32,160 --> 00:10:34,280 Speaker 1: and they do right, really well. And I get all that. 203 00:10:34,720 --> 00:10:36,840 Speaker 1: The question is, and that's what I want you to 204 00:10:36,880 --> 00:10:40,320 Speaker 1: think about going forward as you get into that European 205 00:10:40,400 --> 00:10:43,600 Speaker 1: car and it ages. Are you really ready to pay 206 00:10:43,679 --> 00:10:46,200 Speaker 1: for all that? Do you really want to be part 207 00:10:46,200 --> 00:10:49,360 Speaker 1: of all that? And if you don't own a Volkswagen, 208 00:10:49,880 --> 00:10:52,199 Speaker 1: aren't you glad you didn't decide to buy all that? 209 00:10:52,559 --> 00:10:54,680 Speaker 1: Hello and welcome Rod and any in the car Doctor 210 00:10:54,679 --> 00:10:57,960 Speaker 1: here zero nine nine zero zero, here to take your 211 00:10:57,960 --> 00:10:59,520 Speaker 1: calls and answer your question. If you've got a comment 212 00:10:59,559 --> 00:11:02,160 Speaker 1: about vote Swagon, hey, step up to the mic and 213 00:11:02,600 --> 00:11:04,400 Speaker 1: you know, take your swings. I'm more than glad to 214 00:11:04,400 --> 00:11:06,000 Speaker 1: address it and talk to you about it. We've been 215 00:11:06,080 --> 00:11:08,040 Speaker 1: chatting about it out on Facebook with a couple of 216 00:11:08,040 --> 00:11:10,600 Speaker 1: people and it's interesting to see the different sides. And 217 00:11:10,640 --> 00:11:12,400 Speaker 1: I just remember what I said, O missions are gonna 218 00:11:12,400 --> 00:11:14,760 Speaker 1: win out each and every time. That's gonna be what 219 00:11:14,880 --> 00:11:17,880 Speaker 1: the sides? Who gets fixed and how. If you're looking 220 00:11:17,880 --> 00:11:20,600 Speaker 1: for information about this radio show, Card Doctors Show dot 221 00:11:20,600 --> 00:11:23,160 Speaker 1: Com is the website you'll find links to tune in 222 00:11:23,559 --> 00:11:25,959 Speaker 1: I Heart iTunes if you need me during the week, 223 00:11:25,960 --> 00:11:27,520 Speaker 1: It's rond at Card Doctors Show Them by the way, 224 00:11:27,559 --> 00:11:30,200 Speaker 1: stick around this hour, this hour and next is you know, 225 00:11:30,200 --> 00:11:32,720 Speaker 1: our usual two hours here on the weekend, and we 226 00:11:32,760 --> 00:11:35,120 Speaker 1: are giving away at some point a fifty dollar gift 227 00:11:35,160 --> 00:11:38,480 Speaker 1: card courtesy of the folks at Orialyota Parts and we 228 00:11:38,520 --> 00:11:40,080 Speaker 1: want to thank them for that as being one of 229 00:11:40,080 --> 00:11:42,760 Speaker 1: our sponsors. And we're also giving a one dollar gift 230 00:11:42,760 --> 00:11:47,360 Speaker 1: card for break Best Select break Best break hardware good 231 00:11:47,360 --> 00:11:50,280 Speaker 1: at any Rillyota Parts. And we're gonna be doing all 232 00:11:50,280 --> 00:11:51,839 Speaker 1: that this hour. We've got a couple of interviews. We're 233 00:11:52,080 --> 00:11:54,480 Speaker 1: talking to Tim McDonald from Mitchell One. We're gonna be 234 00:11:54,559 --> 00:11:57,080 Speaker 1: talking to the folks from Motor Medic about fuel system cleaning. 235 00:11:57,400 --> 00:12:00,360 Speaker 1: So if you're looking for some automotive information, it back 236 00:12:00,400 --> 00:12:02,800 Speaker 1: and relax. There's a great two hours ahead. I'll be 237 00:12:02,800 --> 00:12:28,840 Speaker 1: back right after this. Get kids six six He's welcome back. 238 00:12:28,960 --> 00:12:31,160 Speaker 1: We're on nading the Car Doctor. Hopefully we'll drive you home. 239 00:12:31,200 --> 00:12:33,240 Speaker 1: We'll explain to you how your automobile works, because that's 240 00:12:33,240 --> 00:12:36,120 Speaker 1: what the Car Doctor is all about. At eight zero 241 00:12:36,200 --> 00:12:38,040 Speaker 1: nine nine zero zero, let's get over to the phones. 242 00:12:38,120 --> 00:12:40,800 Speaker 1: Talk to stand Chis in Minnesota. Stand. Welcome to the 243 00:12:40,800 --> 00:12:44,160 Speaker 1: Car Doctor, sir. How can I help? Yeah? Thanks? See 244 00:12:44,320 --> 00:12:48,800 Speaker 1: run I have a two thousand view with perk cabin engine. Okay, 245 00:12:48,920 --> 00:12:53,560 Speaker 1: it's got it. Okay, just broken in there, you go. Yeah, 246 00:12:53,559 --> 00:12:55,680 Speaker 1: I just broken in for that car. I was driving 247 00:12:55,760 --> 00:12:57,600 Speaker 1: down a ruin and started running rough and I got 248 00:12:57,679 --> 00:13:01,040 Speaker 1: the check engine. They started flashing. Okay. So I went 249 00:13:01,120 --> 00:13:03,880 Speaker 1: to Riley's and I got their scan tour and I 250 00:13:03,920 --> 00:13:06,959 Speaker 1: read this code. You know. It was P zero three 251 00:13:07,400 --> 00:13:11,439 Speaker 1: engine misfire. Well that comes up with about ten fixes 252 00:13:11,480 --> 00:13:16,120 Speaker 1: and about thirty reasons. Why so, so I put a 253 00:13:16,240 --> 00:13:18,960 Speaker 1: fuel injector cleaner in the tank and I put something 254 00:13:19,080 --> 00:13:22,040 Speaker 1: filled up with better great gas. Run it. Then it 255 00:13:22,120 --> 00:13:25,480 Speaker 1: went away, But the chickens and the light always stays on. 256 00:13:25,559 --> 00:13:28,480 Speaker 1: I didn't reset it, right, does it does the the 257 00:13:28,520 --> 00:13:31,400 Speaker 1: misfire go away standards? It's still doing it? Yep. The 258 00:13:31,440 --> 00:13:34,000 Speaker 1: misfire went away and the light came on, just stayed 259 00:13:34,040 --> 00:13:37,120 Speaker 1: on steady. Okay. Then you've got to go back. You know, 260 00:13:37,280 --> 00:13:39,960 Speaker 1: it might be seeing it still might be seeing misfire 261 00:13:40,000 --> 00:13:42,800 Speaker 1: and you just can't detect it. And even though you 262 00:13:42,880 --> 00:13:44,720 Speaker 1: think it's gone, the first step is going to be 263 00:13:44,800 --> 00:13:49,920 Speaker 1: go back, clear the code and doesn't return right away. Well, 264 00:13:49,960 --> 00:13:52,360 Speaker 1: you know, it ran real good after I did all this. 265 00:13:52,440 --> 00:13:54,240 Speaker 1: You know it doesn't. It came back again and I 266 00:13:54,280 --> 00:13:56,560 Speaker 1: can tell right away, and it starts misfiring, right, but 267 00:13:57,040 --> 00:13:58,720 Speaker 1: that well, that's what I'm say, that's what I'm asking. 268 00:13:58,880 --> 00:14:02,840 Speaker 1: Does it still misfall fire? Well not when it starts 269 00:14:02,920 --> 00:14:05,800 Speaker 1: running good. It don't seem like the missfires no, right, 270 00:14:06,120 --> 00:14:10,120 Speaker 1: but when it okay, let's start over. When it starts 271 00:14:10,120 --> 00:14:13,719 Speaker 1: miss firing, the late starts flashing. When it doesn't miss 272 00:14:14,160 --> 00:14:16,520 Speaker 1: running good, it's on steady, all right, let's let's start over. 273 00:14:16,559 --> 00:14:19,320 Speaker 1: This is ronaninding in the car, doctor, stand when you 274 00:14:19,400 --> 00:14:22,560 Speaker 1: poured the fuel injector cleaner in the tank and the 275 00:14:22,600 --> 00:14:26,720 Speaker 1: car started to run good and it stopped missing. Did 276 00:14:26,760 --> 00:14:30,680 Speaker 1: the light go out? Okay? And then you drove it 277 00:14:30,880 --> 00:14:35,200 Speaker 1: next day, next hour? What? And then it started to 278 00:14:35,240 --> 00:14:38,800 Speaker 1: missfire again. You could feel it's starting to miss yep. 279 00:14:38,960 --> 00:14:41,200 Speaker 1: I drove it again. It started missing again. Okay. So 280 00:14:41,200 --> 00:14:43,840 Speaker 1: then so then the fuel injection cleaner had no bearing 281 00:14:43,880 --> 00:14:46,920 Speaker 1: on it, agreed, I don't know, I don't know, but 282 00:14:47,600 --> 00:14:50,680 Speaker 1: it didn't do anything. The problem never went away. So 283 00:14:51,000 --> 00:14:53,640 Speaker 1: the problem with this is it's a P zero three 284 00:14:53,720 --> 00:14:57,160 Speaker 1: hundred and it's not definitive as to whether it's one 285 00:14:57,160 --> 00:15:01,760 Speaker 1: particular cylinder over another. But one of the ways to 286 00:15:01,840 --> 00:15:06,320 Speaker 1: approach this, okay, is start looking at maintenance. It's got 287 00:15:06,320 --> 00:15:08,920 Speaker 1: a hundred thousand miles on it. When was the last 288 00:15:08,920 --> 00:15:13,080 Speaker 1: time you put spark plugs in it? Ever? You know, 289 00:15:13,160 --> 00:15:16,400 Speaker 1: I don't know about it used. Okay, So the mechanical 290 00:15:16,720 --> 00:15:18,280 Speaker 1: mechanical looks at it and he told me, and look 291 00:15:18,280 --> 00:15:21,560 Speaker 1: at those wires, look like you know? And uh, well, 292 00:15:23,560 --> 00:15:25,960 Speaker 1: I don't know. New doesn't mean good and assumption is 293 00:15:26,000 --> 00:15:28,200 Speaker 1: not a great place to have an order repair. So 294 00:15:28,320 --> 00:15:30,200 Speaker 1: here's what I'm gonna tell you to do, all right. 295 00:15:30,520 --> 00:15:32,840 Speaker 1: I want you to get back to Riley Ota Parts 296 00:15:32,880 --> 00:15:35,080 Speaker 1: and I would ask you to price out some of 297 00:15:35,080 --> 00:15:38,040 Speaker 1: their ignition. Let's start with basics. Pull a plug, take 298 00:15:38,040 --> 00:15:39,800 Speaker 1: a look at a plug, and go back and talk 299 00:15:39,840 --> 00:15:41,640 Speaker 1: to the folks at O'Riley Ooto Parts where you went 300 00:15:41,680 --> 00:15:44,560 Speaker 1: for the scan. Maybe set of plugs and wires. Get 301 00:15:44,560 --> 00:15:46,880 Speaker 1: a good name brand, talk to them, see what they have. 302 00:15:47,400 --> 00:15:50,480 Speaker 1: They should have stuff from Delphi and if you can 303 00:15:50,520 --> 00:15:53,920 Speaker 1: get it, great stuff. But whatever O'rileyoto Parts tells you 304 00:15:53,960 --> 00:15:56,320 Speaker 1: will work. Believe me, they're good, honest folks. They'll tell 305 00:15:56,360 --> 00:15:58,920 Speaker 1: it to you and set you straight. If it hasn't 306 00:15:58,960 --> 00:16:01,200 Speaker 1: been done, and if the stuff that's on there is 307 00:16:01,240 --> 00:16:05,040 Speaker 1: poor quality, then ignition is a great place as far 308 00:16:05,080 --> 00:16:07,720 Speaker 1: as maintenance is concerned. After that, if the car has 309 00:16:07,800 --> 00:16:10,440 Speaker 1: individual ignition coils, I'll tell you what. Before we go 310 00:16:10,480 --> 00:16:13,000 Speaker 1: down that road, check on the plugs and wires. Call 311 00:16:13,040 --> 00:16:15,160 Speaker 1: me back next week and I can give you a 312 00:16:15,160 --> 00:16:17,240 Speaker 1: little bit more advice. Stan. Let's get on over and 313 00:16:17,280 --> 00:16:21,880 Speaker 1: talk to Summer in Palm Springs, California. Some problems with BMW. Yes, Summer, 314 00:16:21,880 --> 00:16:25,120 Speaker 1: you're on with the car doctor. How can I help? Well, 315 00:16:25,120 --> 00:16:29,160 Speaker 1: the horns stopped working and they can make it blow 316 00:16:29,200 --> 00:16:32,720 Speaker 1: from underneath. This have something to do with this, you know, 317 00:16:32,800 --> 00:16:36,080 Speaker 1: the air bag and the steering column, and my private 318 00:16:36,120 --> 00:16:40,440 Speaker 1: mechanic wants to um, he wants to replace the entire 319 00:16:40,480 --> 00:16:43,360 Speaker 1: steering column. I just let me know if there's any 320 00:16:43,360 --> 00:16:47,920 Speaker 1: way to bypass operation. Well. Probably what's what's wrong from 321 00:16:47,920 --> 00:16:51,120 Speaker 1: from what you're describing to me is the clock spring 322 00:16:52,320 --> 00:16:55,320 Speaker 1: is bad up in the top of the steering column. 323 00:16:55,840 --> 00:16:58,200 Speaker 1: And you know, I'm wondering why he wants that. He 324 00:16:58,240 --> 00:17:00,720 Speaker 1: probably wants to replace the column, Maybe because he's found 325 00:17:00,760 --> 00:17:03,840 Speaker 1: a salvage yard part that's cheaper than the clock spring 326 00:17:03,880 --> 00:17:07,520 Speaker 1: itself from BMW. Has he has he described any of 327 00:17:07,560 --> 00:17:10,480 Speaker 1: this to you as to a reason why, Well that 328 00:17:10,600 --> 00:17:13,159 Speaker 1: sounds right, Okay, yeah, and that's that's what I'm going 329 00:17:13,200 --> 00:17:15,560 Speaker 1: to assume, either that or the clock spring may not 330 00:17:15,600 --> 00:17:18,479 Speaker 1: be readily available from BMW. Hey, listen, this is a 331 00:17:18,480 --> 00:17:23,320 Speaker 1: perfect segue from my from my conversational opening about European cars, 332 00:17:23,800 --> 00:17:28,800 Speaker 1: very labor intensive parts, supersede, parts, get recalled, parts disappear 333 00:17:28,880 --> 00:17:31,080 Speaker 1: that you can't get him anymore. Here's a twenty year 334 00:17:31,080 --> 00:17:34,240 Speaker 1: old car that you know, you're you're faced with this, 335 00:17:34,320 --> 00:17:36,080 Speaker 1: and I'm sure the numbers they're giving you are like 336 00:17:36,119 --> 00:17:38,600 Speaker 1: telephone numbers. What kind of dollars are involved? Here? Are 337 00:17:38,600 --> 00:17:44,040 Speaker 1: they saying, um, somewhere under five hundred dollars, that's cheap. 338 00:17:44,960 --> 00:17:47,280 Speaker 1: Welcome to the world of European cars as they age. 339 00:17:47,359 --> 00:17:49,840 Speaker 1: That really is I'm not being a wise guy. That's 340 00:17:49,960 --> 00:17:53,919 Speaker 1: that's actually that's I've already put fourtune thousand in it 341 00:17:54,000 --> 00:17:57,960 Speaker 1: since I purchased it in two thousand nine and in it. 342 00:17:58,480 --> 00:18:00,400 Speaker 1: But is there any is there any way to rig 343 00:18:00,400 --> 00:18:02,359 Speaker 1: at the horn that just doesn't have anything to do 344 00:18:02,440 --> 00:18:06,879 Speaker 1: with with the horn and the steering column. Well, you know, 345 00:18:07,119 --> 00:18:09,040 Speaker 1: sure there's a way to put a button mounted on 346 00:18:09,080 --> 00:18:13,080 Speaker 1: the dash or something, but law, alright, motor vehicle law, 347 00:18:13,119 --> 00:18:15,320 Speaker 1: as far as for safety inspection, as far as for 348 00:18:15,359 --> 00:18:18,600 Speaker 1: your safety. You want to fix that steering wheel because 349 00:18:18,600 --> 00:18:20,440 Speaker 1: I don't think the vehicle will pass inspection in any 350 00:18:20,440 --> 00:18:22,200 Speaker 1: other way. Here's the reason why you want to fix 351 00:18:22,240 --> 00:18:24,520 Speaker 1: the car, right. If this, If this sets it straight 352 00:18:24,520 --> 00:18:27,840 Speaker 1: in your mind and justifies it. Because when you go 353 00:18:27,920 --> 00:18:30,000 Speaker 1: to blow the horn to get somebody out of your way, 354 00:18:30,040 --> 00:18:32,040 Speaker 1: that's that's jaywalking and you don't want to hit him. 355 00:18:32,800 --> 00:18:35,400 Speaker 1: In your mind, you're gonna go for the hornpad. If 356 00:18:35,440 --> 00:18:38,080 Speaker 1: that horn buttons on top of the dashboard and you 357 00:18:38,119 --> 00:18:41,120 Speaker 1: reach to the wrong spot, could be a fatality, could 358 00:18:41,160 --> 00:18:43,840 Speaker 1: be something worth worse. Your safety and their safety is 359 00:18:44,480 --> 00:18:47,920 Speaker 1: at stakes. So I say fix it right, But understand this. 360 00:18:48,680 --> 00:18:52,360 Speaker 1: If you're leary about spending five on this, you got 361 00:18:52,359 --> 00:18:54,080 Speaker 1: to think about would you be leary on spending five 362 00:18:54,480 --> 00:18:56,800 Speaker 1: on the next repair? And maybe that's telling you it's 363 00:18:56,840 --> 00:18:58,879 Speaker 1: time to get rid of this vehicle. It's getting older. 364 00:18:58,960 --> 00:19:01,200 Speaker 1: Hey Tim McDonald's neck from Mitchell one stick around. I'm 365 00:19:01,200 --> 00:19:21,880 Speaker 1: our nating of the car doctor. We're back right after this. Hey, Hey, 366 00:19:21,880 --> 00:19:23,879 Speaker 1: Welcome back, Ron Naming of the Car Doctor. You know, 367 00:19:24,200 --> 00:19:28,960 Speaker 1: we always talk about shop management and computerization and repair 368 00:19:29,000 --> 00:19:31,800 Speaker 1: information and it's always fun to talk to our next guest. 369 00:19:31,840 --> 00:19:33,760 Speaker 1: We get to do that once or twice a year, 370 00:19:33,760 --> 00:19:36,280 Speaker 1: and it's become an annual event when we reach out 371 00:19:36,600 --> 00:19:38,720 Speaker 1: to the folks over at Mitchell One and Tim McDonald 372 00:19:38,720 --> 00:19:41,480 Speaker 1: and we hear what's new in their world and what's 373 00:19:41,480 --> 00:19:43,679 Speaker 1: new in their world ultimately filters down to what's new 374 00:19:43,720 --> 00:19:46,320 Speaker 1: in my world, is well as other repair shops across 375 00:19:46,320 --> 00:19:47,919 Speaker 1: the country, and we're always glad to have him here 376 00:19:47,960 --> 00:19:50,080 Speaker 1: with us. Tim, Welcome back, sir. How are you today? 377 00:19:50,960 --> 00:19:53,800 Speaker 1: Run It's fantastic to be here with you today. Tell 378 00:19:53,880 --> 00:19:55,919 Speaker 1: us a little bit. You know, Sima's right around the 379 00:19:55,960 --> 00:19:58,360 Speaker 1: corner of the big trade show Seema Apex, I should say, 380 00:19:59,280 --> 00:20:01,720 Speaker 1: the big show out there in Vegas coming up. And 381 00:20:02,119 --> 00:20:05,360 Speaker 1: you know there's always new stuff. I'll say it like that, 382 00:20:05,400 --> 00:20:08,960 Speaker 1: there's stuff your basement that you guys bring up and 383 00:20:09,200 --> 00:20:12,760 Speaker 1: UM spring out upon the automotive world. And uh I 384 00:20:12,800 --> 00:20:14,679 Speaker 1: wanted to do that this year as we always do, 385 00:20:14,760 --> 00:20:16,080 Speaker 1: and talk a little bit. Let's talk a little bit 386 00:20:16,080 --> 00:20:18,199 Speaker 1: about UM. Let's talk about shop management, what's new in 387 00:20:18,200 --> 00:20:21,520 Speaker 1: the world of computerized shop management for you guys, Well, 388 00:20:21,560 --> 00:20:23,359 Speaker 1: i'll tell you this run. For the last year or so, 389 00:20:23,440 --> 00:20:25,840 Speaker 1: we've been doing an auto update, which means that we're 390 00:20:25,880 --> 00:20:29,879 Speaker 1: updating the software across the Internet with a much greater frequency, 391 00:20:29,960 --> 00:20:33,520 Speaker 1: which means that we're delivering enhancements and changes and corrections 392 00:20:33,560 --> 00:20:37,000 Speaker 1: to the shops much sooner. And that has brought us 393 00:20:37,040 --> 00:20:41,600 Speaker 1: to which is our twentieth anniversary year of doing Windows 394 00:20:41,600 --> 00:20:45,280 Speaker 1: Shop Management. So UH, we're very excited about this year's 395 00:20:45,280 --> 00:20:48,440 Speaker 1: APEX because we always have something big to show and 396 00:20:48,440 --> 00:20:50,720 Speaker 1: and obviously the big points this year are going to 397 00:20:50,760 --> 00:20:53,959 Speaker 1: be the brand new schedule module, because as you know, 398 00:20:54,160 --> 00:20:56,880 Speaker 1: we're using a shop um working in a shop rather 399 00:20:56,920 --> 00:20:59,520 Speaker 1: with a scheduler. It's very important to have that key 400 00:20:59,520 --> 00:21:01,520 Speaker 1: information and in the moment, and when you're trying to 401 00:21:01,560 --> 00:21:04,879 Speaker 1: cultivate improved customer relationships, you want to be able to 402 00:21:04,880 --> 00:21:08,720 Speaker 1: give them UH an update with more information in the moment, 403 00:21:08,760 --> 00:21:12,760 Speaker 1: and this scheduler allows you that that great business overview 404 00:21:12,880 --> 00:21:16,040 Speaker 1: of your employees and your equipment and your bays and 405 00:21:16,320 --> 00:21:18,959 Speaker 1: to quickly make sure that you're not double booking. That 406 00:21:19,000 --> 00:21:22,480 Speaker 1: means you keep promises to customers and that's important. And 407 00:21:23,119 --> 00:21:26,000 Speaker 1: you know what I've learned in using Mitchell over the 408 00:21:26,080 --> 00:21:29,960 Speaker 1: years is, for example, we've we've upgraded to is it 409 00:21:30,080 --> 00:21:32,639 Speaker 1: six point four nour sa I guess manager sc IS 410 00:21:32,680 --> 00:21:36,160 Speaker 1: really were is all versions that start with the six, 411 00:21:36,160 --> 00:21:39,080 Speaker 1: and we're at six point six right now. When the 412 00:21:39,119 --> 00:21:42,760 Speaker 1: scheduler comes out, there will be version seven. But but 413 00:21:42,840 --> 00:21:44,720 Speaker 1: one of the things I've learned this year with sc 414 00:21:44,920 --> 00:21:48,840 Speaker 1: IS is as we talk to customers and we see 415 00:21:48,880 --> 00:21:52,640 Speaker 1: the updates and the changes that are encompassed, and now 416 00:21:52,680 --> 00:21:55,320 Speaker 1: with things like the schedule or people are looking for 417 00:21:55,320 --> 00:21:58,040 Speaker 1: that interaction. They're looking for that. You know, they want 418 00:21:58,080 --> 00:21:59,879 Speaker 1: to talk to you on social media, they want the 419 00:22:00,000 --> 00:22:01,639 Speaker 1: ability to text, and they want to know where their 420 00:22:01,680 --> 00:22:04,040 Speaker 1: car is and they want and you guys are definitely 421 00:22:04,080 --> 00:22:05,560 Speaker 1: going in the right direction. Not that you need me 422 00:22:05,600 --> 00:22:08,080 Speaker 1: to tell you that, but you know, I can tell 423 00:22:08,119 --> 00:22:10,080 Speaker 1: you based on what we talked to people in the 424 00:22:10,119 --> 00:22:13,439 Speaker 1: shop in the waiting area that they're looking for exactly 425 00:22:13,520 --> 00:22:16,960 Speaker 1: what you're doing. Now. You just don't sit around the 426 00:22:17,000 --> 00:22:19,199 Speaker 1: coffee table out there in California go yeah, let's do 427 00:22:19,200 --> 00:22:22,400 Speaker 1: this this year. What brought you to design this module? 428 00:22:22,440 --> 00:22:24,399 Speaker 1: Because I'm sure there was a lot of conversation that 429 00:22:24,480 --> 00:22:27,399 Speaker 1: created it. As far as the schedule module. As far 430 00:22:27,400 --> 00:22:30,840 Speaker 1: as the schedule modules, well, it's always been it's always 431 00:22:30,880 --> 00:22:33,920 Speaker 1: been less than sufficient. In other words, it was really 432 00:22:33,920 --> 00:22:36,040 Speaker 1: giving you a porthole of information. I could see the 433 00:22:36,080 --> 00:22:38,520 Speaker 1: customer in a little bit about time and notes, but 434 00:22:38,560 --> 00:22:41,680 Speaker 1: I didn't have that magic visibility of the vehicle, more 435 00:22:41,720 --> 00:22:45,280 Speaker 1: about the customer, more about the facilities in the shop. 436 00:22:45,840 --> 00:22:47,720 Speaker 1: And so what we've done is we talked to you 437 00:22:47,800 --> 00:22:50,119 Speaker 1: hold to roll it out to a focus group and say, Okay, 438 00:22:50,440 --> 00:22:52,200 Speaker 1: you guys have used the software for a long time, 439 00:22:52,240 --> 00:22:53,760 Speaker 1: how do you feel about this, So we're going in 440 00:22:53,760 --> 00:22:56,000 Speaker 1: the right direction. And we just did that in conjunction 441 00:22:56,040 --> 00:22:58,719 Speaker 1: with our Shop Management workshop event in Orlando about three 442 00:22:58,760 --> 00:23:03,040 Speaker 1: weeks ago, and they completely validated where we were and 443 00:23:03,119 --> 00:23:06,119 Speaker 1: felt that this scheduler potentially could be as important for 444 00:23:06,200 --> 00:23:09,200 Speaker 1: shop visibility as the work in progress screen. Yeah. You know, see, 445 00:23:09,240 --> 00:23:11,040 Speaker 1: that's what I like about you guys. You've got your 446 00:23:11,040 --> 00:23:13,359 Speaker 1: finger on the pulse. Uh. You know. One of the 447 00:23:13,400 --> 00:23:15,280 Speaker 1: things I've noticed, and I was waiting to see if 448 00:23:15,320 --> 00:23:18,040 Speaker 1: you would say it. You're always talking to a focus group. 449 00:23:18,080 --> 00:23:20,439 Speaker 1: You've always got it out there in test, you've always 450 00:23:20,440 --> 00:23:23,800 Speaker 1: got it looking for feedback, and that's important because the 451 00:23:23,800 --> 00:23:26,360 Speaker 1: shop is getting the feedback from the customer and then 452 00:23:26,400 --> 00:23:28,080 Speaker 1: the shop gives the feedback to you. It's like a 453 00:23:28,119 --> 00:23:31,119 Speaker 1: big circle. It it just all goes around and it 454 00:23:31,200 --> 00:23:33,840 Speaker 1: comes out better for everybody. Yeah, we've got that twenty 455 00:23:33,920 --> 00:23:35,560 Speaker 1: years of history, but we also have ten years of 456 00:23:35,600 --> 00:23:38,040 Speaker 1: history with the Shop Management Forum where there is that 457 00:23:38,119 --> 00:23:40,160 Speaker 1: exchange of ideas and trying things on, and we take 458 00:23:40,160 --> 00:23:42,560 Speaker 1: a lot of guidance towards improvements from there. And for 459 00:23:42,600 --> 00:23:44,720 Speaker 1: the consumers out there that are listening today, the ones 460 00:23:44,760 --> 00:23:46,359 Speaker 1: that they don't want a repair shop, but maybe they 461 00:23:46,400 --> 00:23:48,879 Speaker 1: don't fix cars, I think what they've got to have 462 00:23:48,960 --> 00:23:53,000 Speaker 1: as a takeaway from this conversation is using a repair 463 00:23:53,080 --> 00:23:57,360 Speaker 1: shop that is computerized with management and then obviously service information. 464 00:23:57,400 --> 00:24:00,280 Speaker 1: You can't say enough about that their deal in with 465 00:24:00,320 --> 00:24:02,920 Speaker 1: the shop that's really giving them every advantage to getting 466 00:24:02,960 --> 00:24:06,520 Speaker 1: the car fixed properly and as effectively as possible each 467 00:24:06,520 --> 00:24:09,240 Speaker 1: and every time. Exactly as I say, with the schedule, 468 00:24:09,280 --> 00:24:12,959 Speaker 1: you're keeping promises, but also by using our message pro 469 00:24:13,080 --> 00:24:15,720 Speaker 1: add on, then you're actually having two way texting with 470 00:24:15,760 --> 00:24:18,280 Speaker 1: that customer and you're getting approvals for work, which increases 471 00:24:18,320 --> 00:24:20,879 Speaker 1: the efficiency in the shop and the customers getting their 472 00:24:20,880 --> 00:24:24,320 Speaker 1: work done at top qualities. Sooner. Right, let's talk a 473 00:24:24,320 --> 00:24:26,719 Speaker 1: little bit about pro demand and let me let me 474 00:24:26,800 --> 00:24:28,760 Speaker 1: is this the complaint department? Tim? We're talking to Tim 475 00:24:28,800 --> 00:24:33,120 Speaker 1: McDonald from Mitchell one while and with the right guy. 476 00:24:33,400 --> 00:24:36,080 Speaker 1: You know, the first time I ran through pro Demand, 477 00:24:36,560 --> 00:24:38,200 Speaker 1: I've got to tell you, I was a little lost. 478 00:24:38,920 --> 00:24:41,160 Speaker 1: It was a completely new interface. This was a year 479 00:24:41,160 --> 00:24:43,320 Speaker 1: and a half ago, I guess it was, and it 480 00:24:43,400 --> 00:24:45,200 Speaker 1: took some getting used to. And then in the last 481 00:24:45,640 --> 00:24:48,200 Speaker 1: couple of five six months, it seems like all of 482 00:24:48,240 --> 00:24:50,760 Speaker 1: a sudden, you know, you woke up and poof, You're 483 00:24:50,760 --> 00:24:53,920 Speaker 1: in a different universe, different reality, and everything just works better. 484 00:24:53,960 --> 00:24:56,760 Speaker 1: What did you guys make different? Well, well, thank you, 485 00:24:56,800 --> 00:24:59,440 Speaker 1: I mean you did point out a logical progression. Progression there. 486 00:24:59,640 --> 00:25:03,160 Speaker 1: What's happening is the repair of the volume of repair 487 00:25:03,200 --> 00:25:06,520 Speaker 1: information itself obviously is growing astronomically, and we're taking a 488 00:25:06,600 --> 00:25:09,520 Speaker 1: cover to cover service manual approach, which is great. We 489 00:25:09,560 --> 00:25:11,640 Speaker 1: have all this information in it, but now how do 490 00:25:11,720 --> 00:25:15,719 Speaker 1: I get you there? And that's the key um factor 491 00:25:15,760 --> 00:25:17,879 Speaker 1: that we've improved. So what happens now is when you 492 00:25:17,920 --> 00:25:21,360 Speaker 1: look up a year make model, engine, body style, you're 493 00:25:21,359 --> 00:25:24,040 Speaker 1: presented with the one search page. And what we wanted 494 00:25:24,400 --> 00:25:27,119 Speaker 1: the whole purpose there was to start putting information in 495 00:25:27,160 --> 00:25:29,200 Speaker 1: front of you rather than having you stand out in 496 00:25:29,200 --> 00:25:31,720 Speaker 1: the hallway and guess what to do next. So what 497 00:25:31,800 --> 00:25:34,679 Speaker 1: happens is you see the top ten items that are 498 00:25:34,720 --> 00:25:37,919 Speaker 1: being looked up for that vehicle, the top ten trouble codes, uh, 499 00:25:38,040 --> 00:25:40,920 Speaker 1: top ten ts b s, what are people looking at 500 00:25:40,960 --> 00:25:45,199 Speaker 1: for this and this vehicle specifically. And then we've expanded 501 00:25:45,200 --> 00:25:47,760 Speaker 1: our quick links shortcuts and put it right across the 502 00:25:47,800 --> 00:25:49,879 Speaker 1: middle of the page in a ribbon because a lot 503 00:25:49,920 --> 00:25:51,480 Speaker 1: of times folks just want to get in there and 504 00:25:51,560 --> 00:25:53,720 Speaker 1: get torques back, so they need a belt routing or 505 00:25:54,200 --> 00:25:57,120 Speaker 1: engine firing order. So now there's shortcuts for that entire 506 00:25:57,200 --> 00:26:00,960 Speaker 1: fitment and component locator and wiring diagrams, all of that 507 00:26:01,160 --> 00:26:04,320 Speaker 1: right there, plus the standard search. And I guess probably 508 00:26:04,359 --> 00:26:07,240 Speaker 1: the evolution that you're speaking to is what we did 509 00:26:07,280 --> 00:26:11,040 Speaker 1: to search is to tighten up the results that the 510 00:26:11,040 --> 00:26:14,600 Speaker 1: search returns so that it is always in the appropriate category. 511 00:26:14,680 --> 00:26:17,840 Speaker 1: And so by enhancing or enriching that data, we get 512 00:26:17,880 --> 00:26:21,680 Speaker 1: it out there in the the fashion that we have envisioned, 513 00:26:21,680 --> 00:26:23,720 Speaker 1: which is, if you're looking at this, then you probably 514 00:26:23,760 --> 00:26:25,800 Speaker 1: need this, and then that leads to this. Right, that's 515 00:26:25,840 --> 00:26:27,560 Speaker 1: one of the things I noticed. You know, you'll you'll 516 00:26:27,600 --> 00:26:30,760 Speaker 1: like I. When I originally did it, for example, I 517 00:26:30,840 --> 00:26:34,080 Speaker 1: might have typed in tire pressure and I would get 518 00:26:34,080 --> 00:26:36,520 Speaker 1: anything that had tire and pressure in it. It was 519 00:26:36,560 --> 00:26:41,000 Speaker 1: the list was out the door in the last six 520 00:26:41,000 --> 00:26:43,439 Speaker 1: months since the last you know, makeover, so to speak, 521 00:26:43,760 --> 00:26:46,960 Speaker 1: or the upgrade. If I type in tire pressure, I 522 00:26:46,960 --> 00:26:51,280 Speaker 1: get tire pressure. You've filtered it down. Um, yes, well 523 00:26:51,320 --> 00:26:53,800 Speaker 1: tell you that the search logic has been enhanced quite 524 00:26:53,800 --> 00:26:55,399 Speaker 1: a bit. And then you know the standard rule of 525 00:26:55,440 --> 00:26:57,880 Speaker 1: any search is to make it as brief as possible. 526 00:26:58,119 --> 00:27:00,439 Speaker 1: Don't type in how do I replace the water? Just 527 00:27:00,440 --> 00:27:04,000 Speaker 1: just water pump? Right? Keywords? You're using keywords in a 528 00:27:04,760 --> 00:27:07,479 Speaker 1: in a very creative and and and very uh you know, 529 00:27:07,680 --> 00:27:10,080 Speaker 1: thorough manner. It just it gets the job done. It 530 00:27:10,160 --> 00:27:12,320 Speaker 1: does in the returns we're getting down not only are 531 00:27:12,320 --> 00:27:14,199 Speaker 1: you getting the OI what the OI says, which you're 532 00:27:14,200 --> 00:27:16,680 Speaker 1: also getting the shure track, which is the expert community 533 00:27:17,280 --> 00:27:20,320 Speaker 1: feedback on items as well. Right, well, Tim, I gotta 534 00:27:20,359 --> 00:27:22,800 Speaker 1: tell you you guys, are you're on track, You're on beam, 535 00:27:22,800 --> 00:27:25,359 Speaker 1: You're doing a great job. Is If anybody is going 536 00:27:25,400 --> 00:27:28,199 Speaker 1: to be out at the APEX Seema show, do you 537 00:27:28,200 --> 00:27:29,760 Speaker 1: happen to know your booth number where you're gonna be 538 00:27:29,800 --> 00:27:31,720 Speaker 1: if they want to stop by and say hello, you 539 00:27:31,720 --> 00:27:33,239 Speaker 1: know what I actually do because I looked it up 540 00:27:33,280 --> 00:27:35,719 Speaker 1: this morning. We will be at the APEX booth sixty 541 00:27:36,440 --> 00:27:40,480 Speaker 1: and its Sema will be manning a kioscar workspace as 542 00:27:40,480 --> 00:27:42,800 Speaker 1: part of the snap on group. Perfect. Hey, listen, Tim, 543 00:27:42,840 --> 00:27:44,960 Speaker 1: we appreciate it. Any place the listeners can go. There's 544 00:27:44,960 --> 00:27:48,600 Speaker 1: a website too if they want more information. Absolutely you 545 00:27:48,600 --> 00:27:51,160 Speaker 1: should be going to Mitchell one dot com and from 546 00:27:51,200 --> 00:27:53,959 Speaker 1: there you can look at various products and support options 547 00:27:53,960 --> 00:27:56,320 Speaker 1: and training that we have available. Cool beans. Listen, you 548 00:27:56,320 --> 00:27:58,480 Speaker 1: say hello to Mr Doolett and tell them we said 549 00:27:58,480 --> 00:28:01,360 Speaker 1: hey from New Jersey. Surely will all right? You take 550 00:28:01,560 --> 00:28:03,000 Speaker 1: you take good care. I'm on any in the car 551 00:28:03,080 --> 00:28:27,080 Speaker 1: doctor and we are back right after this. Just take 552 00:28:31,240 --> 00:28:33,520 Speaker 1: Welcome back of the car Doctor. Let's get over and 553 00:28:33,560 --> 00:28:36,320 Speaker 1: talk to Steve in Cincinnati, Ohio. Steve, welcome to the 554 00:28:36,320 --> 00:28:39,920 Speaker 1: car Doctor. How can I help? Hey? Ron I just 555 00:28:40,040 --> 00:28:43,080 Speaker 1: had to give you a call and chime in about 556 00:28:43,160 --> 00:28:46,760 Speaker 1: the Volkswagen. Yeah, okay, what do you got, what's on 557 00:28:46,800 --> 00:28:50,040 Speaker 1: your mind? Well, I just got I was I was 558 00:28:50,080 --> 00:28:52,960 Speaker 1: reading an article that someone had written. We weally didn't 559 00:28:52,960 --> 00:28:55,600 Speaker 1: read that kind of scammed over it. And uh, the 560 00:28:55,680 --> 00:28:58,360 Speaker 1: guy in the article he had mentioned volts Wagen in 561 00:28:58,400 --> 00:29:02,280 Speaker 1: our companies that have had problems, as you know, aren't 562 00:29:02,280 --> 00:29:04,600 Speaker 1: general motives with their initiuve switches and what they did 563 00:29:04,640 --> 00:29:08,320 Speaker 1: and so forth. And the guy it made an interesting point, 564 00:29:08,360 --> 00:29:11,120 Speaker 1: he says, he says, what's happened to the integrity in 565 00:29:11,160 --> 00:29:15,320 Speaker 1: the automotive industry? It's like everything is for profit, you know, 566 00:29:15,880 --> 00:29:18,560 Speaker 1: and the consumers put on the back back to burner 567 00:29:19,440 --> 00:29:22,560 Speaker 1: and there's no pride, you know. I go back to it. 568 00:29:22,640 --> 00:29:25,640 Speaker 1: I remember as a kid, and it was it's it's 569 00:29:25,640 --> 00:29:28,960 Speaker 1: almost I was I'm almost too young to remember it fully, 570 00:29:29,000 --> 00:29:32,920 Speaker 1: but I remember there was something going on. I remember 571 00:29:32,960 --> 00:29:36,120 Speaker 1: the early sixties. You would go you would go past 572 00:29:36,160 --> 00:29:40,520 Speaker 1: the Chevrolet dealer every September and the windows were brown 573 00:29:40,600 --> 00:29:43,239 Speaker 1: papered because they were releasing the new models and they 574 00:29:43,280 --> 00:29:45,440 Speaker 1: didn't want you to see them until they were off. 575 00:29:45,640 --> 00:29:48,800 Speaker 1: And the cars came into the dealership at night and 576 00:29:48,840 --> 00:29:52,320 Speaker 1: they were offloaded. And then the next morning you would 577 00:29:52,360 --> 00:29:54,760 Speaker 1: go by and they have this grand opening celebration or 578 00:29:54,800 --> 00:29:57,640 Speaker 1: you know, grand presentation, and and yeah, there was there 579 00:29:57,720 --> 00:30:00,960 Speaker 1: was pride in what we did. Now, you know what 580 00:30:00,960 --> 00:30:03,600 Speaker 1: people are saying about the Volkswagon recall, that blows my mind. 581 00:30:04,000 --> 00:30:06,600 Speaker 1: They're going, well, yeah, but but everybody's cheating, so that 582 00:30:06,640 --> 00:30:09,800 Speaker 1: makes it okay? What I mean, that makes it okay? 583 00:30:10,080 --> 00:30:13,600 Speaker 1: Where's the standard? All right? You know the only place 584 00:30:13,640 --> 00:30:15,440 Speaker 1: that you can get away with cheating is the NFL. 585 00:30:15,480 --> 00:30:18,400 Speaker 1: Look at Tom Brady. But other than that, you know, 586 00:30:18,520 --> 00:30:21,680 Speaker 1: other than that, I just I don't see it. It 587 00:30:21,760 --> 00:30:24,640 Speaker 1: doesn't make any sense to me. Um Well, the thing 588 00:30:24,680 --> 00:30:27,440 Speaker 1: that really kills me about Volkswagen, you know, they did 589 00:30:27,480 --> 00:30:29,240 Speaker 1: just to get a little extra power and a little 590 00:30:29,280 --> 00:30:33,800 Speaker 1: extra fuel economy. My research has shown the fix on it, 591 00:30:33,880 --> 00:30:35,960 Speaker 1: the fix that they have is only going to really 592 00:30:36,040 --> 00:30:38,040 Speaker 1: knock the fuel match down. If they would have fixed 593 00:30:38,040 --> 00:30:40,520 Speaker 1: the you know, design the thing right to begin with, 594 00:30:41,320 --> 00:30:43,560 Speaker 1: it would only knock the gas notch down, maybe the 595 00:30:43,600 --> 00:30:46,200 Speaker 1: fuel economy down, maybe four or five miles to the gallon. 596 00:30:46,280 --> 00:30:48,600 Speaker 1: It's just it's mind boggling to think that they would 597 00:30:48,640 --> 00:30:52,320 Speaker 1: do something like that over that a little bit. There's 598 00:30:52,440 --> 00:30:55,120 Speaker 1: just don't make any sense. There's a there's a fellow 599 00:30:55,120 --> 00:30:57,840 Speaker 1: I go to breakfasts on Friday, and for lack of 600 00:30:57,880 --> 00:30:59,680 Speaker 1: a better way to say it, he works with a 601 00:30:59,720 --> 00:31:03,560 Speaker 1: couple of German engineers there from Germany. They're engined. Volkswagen 602 00:31:03,680 --> 00:31:07,080 Speaker 1: is the only car they will drive. Their justification for 603 00:31:07,080 --> 00:31:11,360 Speaker 1: what Volkswagen did is everybody does it. They just haven't 604 00:31:11,360 --> 00:31:15,400 Speaker 1: gotten caught yet, as far as I know, I've been watching, sure, 605 00:31:15,920 --> 00:31:17,680 Speaker 1: But you know the other side of that, Steve is 606 00:31:17,760 --> 00:31:20,440 Speaker 1: as I watched the news, GM has been caught doing 607 00:31:20,520 --> 00:31:23,360 Speaker 1: something wrong. Christ has been caught doing something wrong. Heck, 608 00:31:23,440 --> 00:31:25,880 Speaker 1: this week Toyota recalled six and a half million cars 609 00:31:26,040 --> 00:31:30,440 Speaker 1: for power windows switch problems. So everybody's getting caught. I 610 00:31:30,440 --> 00:31:33,640 Speaker 1: don't know where this attitude of you know, it's okay, 611 00:31:33,640 --> 00:31:38,120 Speaker 1: everybody does it comes from, because in reality, the problem 612 00:31:38,200 --> 00:31:40,320 Speaker 1: and the fault comes back to what you started the 613 00:31:40,360 --> 00:31:45,240 Speaker 1: conversation with. It's Volkswagen's fault, it's GM's fault, it's Fords, 614 00:31:45,320 --> 00:31:49,960 Speaker 1: it's nobody has pride in what they do anymore. And everything. 615 00:31:50,080 --> 00:31:52,920 Speaker 1: It's a fast food mentality type of world that we 616 00:31:53,000 --> 00:31:55,880 Speaker 1: live in and when there's a problem, it includes that 617 00:31:55,880 --> 00:31:57,280 Speaker 1: because we want to get rid of it as fast 618 00:31:57,280 --> 00:31:59,360 Speaker 1: as we got the problem. It's okay, don't worry about it. 619 00:31:59,360 --> 00:32:01,400 Speaker 1: We'll pass it on to the next generation. Let them 620 00:32:01,400 --> 00:32:05,239 Speaker 1: worry about it, and and think about what about the 621 00:32:05,280 --> 00:32:07,720 Speaker 1: poor The poor guy out there in a buise on 622 00:32:07,880 --> 00:32:11,120 Speaker 1: these VW franchises. I mean, he's put his he's put 623 00:32:11,120 --> 00:32:14,240 Speaker 1: these products out for years. He's told his customers, his friends, 624 00:32:14,240 --> 00:32:17,000 Speaker 1: his neighbors, Look, it's a great product, that's this and that, 625 00:32:17,800 --> 00:32:20,040 Speaker 1: and then all of a sudden, something like this happens. 626 00:32:20,040 --> 00:32:23,280 Speaker 1: And what happens to his credibility? What happens to his business? 627 00:32:23,680 --> 00:32:26,360 Speaker 1: Volkswagen senter, Oh, we're sorry, but what are they doing 628 00:32:26,400 --> 00:32:28,920 Speaker 1: for these poor people? What happens to the what about that? 629 00:32:29,040 --> 00:32:31,640 Speaker 1: What about the poor father out there who's been working 630 00:32:31,680 --> 00:32:33,760 Speaker 1: to put his kid through college and you know, the 631 00:32:33,800 --> 00:32:36,680 Speaker 1: most car he could afford was this Volkswagen Jetta that 632 00:32:36,680 --> 00:32:39,280 Speaker 1: that that cost X number of dollars. And now because 633 00:32:39,320 --> 00:32:41,719 Speaker 1: of this recall, do you know I heard that a 634 00:32:41,760 --> 00:32:44,720 Speaker 1: lot of the dealers are not taking Volkswagen Jetta that 635 00:32:44,760 --> 00:32:48,040 Speaker 1: he the ideals in on on on when you know 636 00:32:48,080 --> 00:32:49,800 Speaker 1: the sales made. They won't take it as a trade in. 637 00:32:50,360 --> 00:32:53,960 Speaker 1: It's it's got no value. And what happens to them? 638 00:32:54,000 --> 00:32:59,160 Speaker 1: And not only that, but can they sell that vehicle 639 00:32:59,480 --> 00:33:02,600 Speaker 1: right and they take in I don't know what the 640 00:33:02,680 --> 00:33:05,120 Speaker 1: rule is for them. I know that right now E p. 641 00:33:05,200 --> 00:33:08,600 Speaker 1: A Is saying that it's okay for for people to 642 00:33:08,600 --> 00:33:11,200 Speaker 1: continue driving their cars and stuff that It's like you said, 643 00:33:11,240 --> 00:33:14,400 Speaker 1: at some point in time, they're gonna the states are 644 00:33:14,400 --> 00:33:16,800 Speaker 1: gonna step in and say, I don't think so how 645 00:33:16,840 --> 00:33:18,680 Speaker 1: long you think it's gonna take California say you need 646 00:33:18,720 --> 00:33:20,400 Speaker 1: to fix this car, you get it off the road, 647 00:33:20,640 --> 00:33:22,880 Speaker 1: or you don't register. Steve, I'd left the chat. The 648 00:33:22,880 --> 00:33:24,560 Speaker 1: clock is gonna take me. But I'll tell you what, buddy, 649 00:33:24,560 --> 00:33:26,800 Speaker 1: I appreciate it talking to you. Harry gave me the 650 00:33:26,880 --> 00:33:29,640 Speaker 1: high sign. We've got a hundred dollar gift card courtesy 651 00:33:29,680 --> 00:33:32,960 Speaker 1: a break Best break Hardware good at any Orellyoto Parts 652 00:33:32,960 --> 00:33:34,960 Speaker 1: coming your way. So the next time you do a 653 00:33:34,960 --> 00:33:37,120 Speaker 1: break job for you and everyone else out there, think 654 00:33:37,160 --> 00:33:40,360 Speaker 1: about changing your brakes hardware. Think about break best break 655 00:33:40,400 --> 00:33:43,040 Speaker 1: hardware good at any Oreallyoto Parts. Steve that hunter, all 656 00:33:43,040 --> 00:33:44,840 Speaker 1: the gift cards coming your way to stay on the line. 657 00:33:44,880 --> 00:33:46,680 Speaker 1: I'm rounding any in The car doctor will be back 658 00:33:46,760 --> 00:34:13,520 Speaker 1: right after this. Welcome back. Why don't they need the 659 00:34:13,520 --> 00:34:15,320 Speaker 1: car doctor here? Let's get over to Kyle in Texas 660 00:34:15,360 --> 00:34:18,239 Speaker 1: two thousand to four Thunderbirds and missues Kyle, I've got 661 00:34:18,239 --> 00:34:21,160 Speaker 1: two minutes. How can I help? Well, I have a 662 00:34:21,200 --> 00:34:25,200 Speaker 1: two thousand to thunderbird and it has a whopping seventeen 663 00:34:25,239 --> 00:34:28,480 Speaker 1: thousand miles on it, and I went down to get 664 00:34:28,480 --> 00:34:32,800 Speaker 1: an inspection sticker on it for my son, and the 665 00:34:32,880 --> 00:34:39,080 Speaker 1: driver's side tail light stoplight it was working, but the 666 00:34:39,120 --> 00:34:43,000 Speaker 1: passenger side is not. And neither one of the reverse 667 00:34:43,160 --> 00:34:46,960 Speaker 1: lights is working. So I am tested all of the 668 00:34:47,040 --> 00:34:50,960 Speaker 1: fuses in the front front fuse box and in the rear, 669 00:34:51,560 --> 00:34:54,040 Speaker 1: and then I tested all of the relays in the 670 00:34:54,160 --> 00:34:56,840 Speaker 1: front and the rear, and then I went down and 671 00:34:56,880 --> 00:35:00,320 Speaker 1: bought new bulbs because they're not that expensive. We placed 672 00:35:00,360 --> 00:35:03,719 Speaker 1: all the bulbs, and I have the same problem. Okay, 673 00:35:03,800 --> 00:35:07,680 Speaker 1: so let's let's back up a second. If you go 674 00:35:07,840 --> 00:35:11,640 Speaker 1: to the tail light sockets, either any of them that 675 00:35:11,640 --> 00:35:14,800 Speaker 1: aren't working when you step on the break, does any 676 00:35:15,000 --> 00:35:17,360 Speaker 1: or any of one of those pins power? Do you 677 00:35:17,400 --> 00:35:22,120 Speaker 1: have twelve vaults there? Yes? On the driver's side, right, 678 00:35:22,120 --> 00:35:24,440 Speaker 1: but on the side that's not working, do you have power? 679 00:35:24,640 --> 00:35:29,480 Speaker 1: Yes or no? I haven't used the test light to 680 00:35:29,880 --> 00:35:32,399 Speaker 1: check that, okay, and maybe not a test light. I'd 681 00:35:32,440 --> 00:35:33,719 Speaker 1: rather see you do it with a d v O. 682 00:35:33,800 --> 00:35:36,320 Speaker 1: And I've gotten away from using test lights on cars, 683 00:35:36,320 --> 00:35:38,759 Speaker 1: and there's certain places where I'll use a test light. 684 00:35:38,800 --> 00:35:40,919 Speaker 1: But on a computer car, I get in the habit 685 00:35:40,960 --> 00:35:43,920 Speaker 1: of using a vault meter just because it's safer in 686 00:35:44,000 --> 00:35:46,120 Speaker 1: terms of what it can do to a computer module. 687 00:35:46,440 --> 00:35:49,200 Speaker 1: And the truth is, when you're working on anything today, 688 00:35:49,200 --> 00:35:52,120 Speaker 1: even something as simple as as lights, there's probably a 689 00:35:52,120 --> 00:35:54,520 Speaker 1: computer on a module involved. What I would tell you 690 00:35:54,560 --> 00:35:57,440 Speaker 1: to do is go ahead real quick with your questions, 691 00:35:57,440 --> 00:36:01,239 Speaker 1: so I can just take a estimeters that already have 692 00:36:02,080 --> 00:36:06,239 Speaker 1: grounded to the car and then test the point. Right, 693 00:36:06,320 --> 00:36:08,800 Speaker 1: So what are we missing? Because are we missing power 694 00:36:09,160 --> 00:36:13,279 Speaker 1: or are we missing ground? All right? And depending upon 695 00:36:13,320 --> 00:36:15,520 Speaker 1: what we're missing, will tell me how to attack it. 696 00:36:15,760 --> 00:36:17,799 Speaker 1: If we're missing a power, you've got to trace the 697 00:36:17,840 --> 00:36:22,239 Speaker 1: circuit back and look for a commonality where it's it's 698 00:36:22,280 --> 00:36:24,560 Speaker 1: missing from. My guess is we're gonna be missing a 699 00:36:24,680 --> 00:36:28,399 Speaker 1: ground And at that point, again, a wiring diagram will 700 00:36:28,400 --> 00:36:30,840 Speaker 1: come in very handy here. So I look for common faults. 701 00:36:31,200 --> 00:36:33,440 Speaker 1: I want to look for a specific ground, something in 702 00:36:33,520 --> 00:36:36,239 Speaker 1: common that that break light and the two reverse lights 703 00:36:36,239 --> 00:36:39,040 Speaker 1: have in common. Repair that ground and you'll repair the problem. 704 00:36:39,160 --> 00:36:40,839 Speaker 1: Call me back if you need more help. Kyle, I'm sorry, 705 00:36:40,840 --> 00:36:43,360 Speaker 1: the clock is gonna get me good. Mechanics aren't expensive. 706 00:36:43,400 --> 00:36:44,520 Speaker 1: They're placeless. See you