WEBVTT - Senate GOP’s Dilemma as Democrats Side With Trump

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<v Speaker 1>This is Bloomberg Business Week. I'm Karl Masser. Every day

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<v Speaker 1>I think the discussion point of the day for this

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<v Speaker 1>pandemic has been the vaccines, the distribution and availability of

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<v Speaker 1>the vaccines and how quickly is that occurring? Uh? And

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<v Speaker 1>then once we do get the vaccines, how are people reacting?

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<v Speaker 1>So let's get the latest. We can do that with

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<v Speaker 1>our good friend Dr Ian LUs Bader. Uh. He comes

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<v Speaker 1>on our show often to give us the latest intelligence.

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<v Speaker 1>Dr LUs Beder is a clinical Associate Professor of medicine

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<v Speaker 1>at the n y U Lane Going Medical Center. Joining

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<v Speaker 1>us on the phone from New York City. Dr los Beder,

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<v Speaker 1>thanks again for joining us. I understand you took the vaccine.

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<v Speaker 1>Did you tell us about your experience taking a vaccine

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<v Speaker 1>and then maybe any side effects you may have had. Absolutely,

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<v Speaker 1>Paul and Alex, thanks for having me on UM. The

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<v Speaker 1>vaccine really for me was not that at all. That

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<v Speaker 1>was the last week, last Wednesday, and there is for

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<v Speaker 1>many of my colleagues who took them. Uh. They were

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<v Speaker 1>about a hundred and fifty people that day. Uh here

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<v Speaker 1>at the n y U Center for Men's Health, and

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<v Speaker 1>we've done you know, several thousand really throughout the city.

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<v Speaker 1>Usually it's a localized pain, very similar to a flu shot,

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<v Speaker 1>so you have some soreness at the site, usually for

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<v Speaker 1>twenty four sometimes a little bit more than that. Um.

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<v Speaker 1>I didn't even take Thailand all, so I was sort

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<v Speaker 1>of underwhelmed. But remember that's the first shot. Many people

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<v Speaker 1>seemed to have a little bit more of a side

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<v Speaker 1>effect after the second shot. And colleagues of mine who

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<v Speaker 1>who are physicians, who had COVID and appropriately said, you

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<v Speaker 1>know where we know the vaccine gives us higher antibodies

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<v Speaker 1>for a longer period of time. Several of them also

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<v Speaker 1>took the vaccine, which was appropriate. A couple of them

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<v Speaker 1>actually seem to have a little more severe reaction of

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<v Speaker 1>some fevers and some eggs. So it does seem perhaps

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<v Speaker 1>that in the people who have had COVID who take

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<v Speaker 1>a vaccine, again that's appropriate. We think it does boost

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<v Speaker 1>your you know, the length of the immune response, they

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<v Speaker 1>seem to have a little bit of a harder time

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<v Speaker 1>with it. Interesting, I think the first I've heard of

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<v Speaker 1>that one UM technical question. So you're going to get

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<v Speaker 1>your vaccine, How did you know when to get it,

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<v Speaker 1>where to go? How do you know when to get

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<v Speaker 1>back for your second doze? And I know that you

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<v Speaker 1>might be in a different situation because you're working on

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<v Speaker 1>when you land going and you're a doctor, but I'm

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<v Speaker 1>trying to understand, like where the issue is with getting

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<v Speaker 1>the shot in people's arms. So you're you're totally right

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<v Speaker 1>that we all need to do to kind of role

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<v Speaker 1>this out more. We can talk about that, but at

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<v Speaker 1>least it didn't why you UM, I think it's really

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<v Speaker 1>quite efficient. Almost everyone is on an electronic medical record

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<v Speaker 1>system is called my chart. Everyone has a record. You're

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<v Speaker 1>pinned when they when your shot is available, You then

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<v Speaker 1>schedule a date and time show up for it. Sometimes

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<v Speaker 1>there's a bit of a wait, you know, everything does

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<v Speaker 1>not go off exactly on schedule. UM, but it was

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<v Speaker 1>very uh, pretty seamless, I must say. You know, first

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<v Speaker 1>day there was a real surge of physicians and nurses,

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<v Speaker 1>and we continue, you know, to bring people in and

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<v Speaker 1>so really the chart notifies you when you're ready, It

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<v Speaker 1>notifies you to make a date. Hopefully you show up

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<v Speaker 1>for that and then you have the staff available, uh,

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<v Speaker 1>you know, to give it to you. Uh. And generally

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<v Speaker 1>this is daytime hours. Some sites are running on Saturday. Uh.

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<v Speaker 1>So basically as many as can be scheduled during that

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<v Speaker 1>essentially eight to like that time frame, uh is done.

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<v Speaker 1>So is the expectation doctor that as we get this

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<v Speaker 1>to more broad rollout the city to some degree for posts,

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<v Speaker 1>spokes for people in New York City, the city will

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<v Speaker 1>have you know, the sourcing of the batches and then

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<v Speaker 1>we'll allocate them to various distribution places, whether it's a

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<v Speaker 1>hospital or doctor's office. Yes, that's exactly it. We've already

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<v Speaker 1>had a lot of doses allocated. I think New York

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<v Speaker 1>State is somewhere around nine thousand doses in the city.

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<v Speaker 1>It's only been about fifty five thousand. This is what

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<v Speaker 1>I'm hearing from, you know, the sources shots actually given

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<v Speaker 1>so far, and I think total New York State is

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<v Speaker 1>about nineties thousand, So there is a gap between what

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<v Speaker 1>is available and actually physically giving those shots out. And

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<v Speaker 1>you know, at one point we heard about the military

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<v Speaker 1>or other people doing it. To my knowledge, that's not happening.

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<v Speaker 1>The medical centers and offices are giving it out, you

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<v Speaker 1>know as hubs. It it comes to a hub, especially

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<v Speaker 1>because of the refrigeration that's needed, so they're sort of

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<v Speaker 1>come to a main hub like n YU. They're then

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<v Speaker 1>distributed to several sites under normal refrigeration, and then you

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<v Speaker 1>have X amount of time to distribute them and basically

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<v Speaker 1>on a daily basis, they are courier to the to

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<v Speaker 1>the sites when they're then distributed throughout the day. So

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<v Speaker 1>it is not the you know, logistics I think are

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<v Speaker 1>slowing this up a little bit. It's not those lines

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<v Speaker 1>of people waiting in the old days for mass vaccinations.

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<v Speaker 1>Uh even you know, whether it's at CBS where you

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<v Speaker 1>know people would just come in because of you know,

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<v Speaker 1>restrictions and scheduling, it's going to be unfortunately a slower process.

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<v Speaker 1>But that's my take on it. When we start vaccinating

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<v Speaker 1>the ordinary population how are those people going to get

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<v Speaker 1>that information? Is their primary care physition, They're gonna have

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<v Speaker 1>a number, what has it work? So it's unlikely it's

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<v Speaker 1>going to be a while before the primary care for

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<v Speaker 1>positions are doing it. Once we get the the healthcare

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<v Speaker 1>providers vaccinated, uh and this is according to our you know,

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<v Speaker 1>more senior administrators. Once the doctors and nurses and frontline

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<v Speaker 1>people uh in the I c U s and so

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<v Speaker 1>forth get the shots, and we're in the process of

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<v Speaker 1>doing that. The next group my understanding is sixty five

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<v Speaker 1>and older. And at least for the patients who are

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<v Speaker 1>on the my chart system at n y U H

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<v Speaker 1>they will receive an electronic messages. Often they communicate. Just

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<v Speaker 1>as patients can reach me by sending me a message,

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<v Speaker 1>n y U sends out this sort of mass information here.

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<v Speaker 1>The people who meet the criteria, they then schedule an appointment,

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<v Speaker 1>and I believe some of them will be at this office,

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<v Speaker 1>at this hub where we do have the vaccine. They

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<v Speaker 1>will have to schedule it and then they will come

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<v Speaker 1>in and you know, uh, not past a certain amount product.

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<v Speaker 1>So still with us. Dr Ian les Beda, a clinical

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<v Speaker 1>associate professor of medicine over at m yu Land Going

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<v Speaker 1>Medical Center. We were just talking about was light to

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<v Speaker 1>get a vaccine, how you wind up blending up people

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<v Speaker 1>to get their shot, how that's all going to work.

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<v Speaker 1>But it's like we're getting ahead of ourselves, doctor, because

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<v Speaker 1>first we're dealing with the virus that's in the here

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<v Speaker 1>and then now. And that brings me to the new

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<v Speaker 1>strain that we saw in the UK and it seems

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<v Speaker 1>to be spreading all over the world. What do we

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<v Speaker 1>know about that new strain? But we certainly know that

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<v Speaker 1>in the UK they identify this and we also know

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<v Speaker 1>that viruses mutate. We see that with the influenza virus.

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<v Speaker 1>You know that we need a new vaccine every year

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<v Speaker 1>because there's significant mutations. In this case, we think there

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<v Speaker 1>are probably several reasons why the virus mutates. Already, there

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<v Speaker 1>have been a number of mutations somewhere in the range

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<v Speaker 1>of fourteen ors so, and likely that is due to

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<v Speaker 1>a selective pressure. Uh. If the virus is too deadly,

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<v Speaker 1>h you kill off your host and that's not good

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<v Speaker 1>for the virus. So if you can increase transmissive ability,

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<v Speaker 1>in other words, make it easier to spread, great the

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<v Speaker 1>virus reproduces better. And if it's a little less lethal,

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<v Speaker 1>you keep your host alive longer to infect other people.

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<v Speaker 1>So there is this select of pressure not just for

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<v Speaker 1>this specific coronaviruses, but many other viruses over time to

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<v Speaker 1>become a little less a little less uh deadly. And

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<v Speaker 1>we are seeing the case fatality rate come down a bit,

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<v Speaker 1>but the numbers of cases and with something call they

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<v Speaker 1>are not the number of people you can infect when

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<v Speaker 1>you're infected, has gone up, and that's a concern. I

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<v Speaker 1>think we're going to see continuing rise in numbers because

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<v Speaker 1>of that. And I think there's some evidence that that

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<v Speaker 1>variant is here, or if not, probably will be here,

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<v Speaker 1>even if you cut off flights. As you know, people

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<v Speaker 1>can be asymptomatic, they can harbor it. So I think

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<v Speaker 1>it would not be surprising to see our numbers go

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<v Speaker 1>up in January, both due to holiday gatherings, probably as

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<v Speaker 1>well as due to h new strains that are appearing.

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<v Speaker 1>So that's kind of where I wanted to go, doctor.

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<v Speaker 1>I mean, you know, as I think back to that

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<v Speaker 1>first wave in March and April, we were all hanging

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<v Speaker 1>on um. It seemed like every word from Governor Cuoma

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<v Speaker 1>and his daily press conferences and and looking at that

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<v Speaker 1>chart and learning a new term, which is bending the curve.

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<v Speaker 1>When do you expect that we will see a peak

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<v Speaker 1>in new infections UH in the United States here in

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<v Speaker 1>this latest wave. Yeah, we unfortunately did not do a

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<v Speaker 1>great job in UH in bending the curve, really do,

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<v Speaker 1>for a variety of reasons, public health issues. We everyone

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<v Speaker 1>was not worrying, you know, masks and and really doing

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<v Speaker 1>adequate social distancing. And unfortunately, by sort of for longing this,

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<v Speaker 1>we've paid a price, they think economically by these sort

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<v Speaker 1>of shutdowns on and off. Again my senses, I think

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<v Speaker 1>we're unfortunately going to peek into late January and February.

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<v Speaker 1>Most likely there's about a three week two three or

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<v Speaker 1>four week allay with all of this, so I suspect

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<v Speaker 1>that's when it will occur. We will be getting more vaccine.

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<v Speaker 1>I think we've had a problem with distribution with the vaccine.

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<v Speaker 1>Part of it is the sub zero fiser temperatures. I

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<v Speaker 1>think as Maderna comes out, as astro Zeneca comes out,

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<v Speaker 1>as J and J comes out, it will be easier

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<v Speaker 1>and hopefully distribution will be easier. Of course, all of

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<v Speaker 1>this would have been easier had we had a universal

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<v Speaker 1>health record where everyone is on the same electronic record,

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<v Speaker 1>you can communicate with large numbers of people. Otherwise, mass

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<v Speaker 1>vaccination is not easy to do. But my sense is

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<v Speaker 1>that we're going to see some unfortunate numbers later in January.

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<v Speaker 1>Real quick, how are we doing with deaths? The case

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<v Speaker 1>fatality rate is down. We've changed our approach to treating people,

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<v Speaker 1>were often less aggressive and putting people on ventilators, So

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<v Speaker 1>that's the good news. The problem is a surge where

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<v Speaker 1>you can overwhelm hospitals and that looks like that may

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<v Speaker 1>be happening in various areas, which is the downside. So

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<v Speaker 1>although case fatality is raids down, the numbers really are

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<v Speaker 1>climbing uncomfortably. Dr inlus Bader, thank you so much once

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<v Speaker 1>again for joining us and sharing uh your knowledge and

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<v Speaker 1>wisdom of as we deal with this virus and now

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<v Speaker 1>the good news of the vaccines. Dr inlus Bator, Clinical

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<v Speaker 1>Associate Professor of Medicine at n y u Langown Medical Center,

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<v Speaker 1>joining us on the phone from New York City. We

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<v Speaker 1>always appreciate the perspective from the good folks. N y

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<v Speaker 1>uh Langgown School of Medicine. Boy A fascinating story in

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<v Speaker 1>the Bloomberg Business Week this week. Uh, it's about how

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<v Speaker 1>a charity, this one in Canada, the Superstar founders, how

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<v Speaker 1>they innovated its way to political scandal. It's a kind

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<v Speaker 1>of just a really deep, deep story that you can

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<v Speaker 1>sink your teeth until let's get to it. Joel Weber,

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<v Speaker 1>Editor Bloomberg Business Week, joins us on the access line

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<v Speaker 1>from Brooklyn and Danielle Bokov. She is the medals and

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<v Speaker 1>mining reporter for Bloomberg News. She is in Toronto. Joel,

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<v Speaker 1>just a fascinating story here, how these two brothers came together,

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<v Speaker 1>built up this really amazing philanthropic organization and then it

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<v Speaker 1>kind of just went downhill recently tells a story. Yeah,

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<v Speaker 1>So it's been a dramatic year for we charity and

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<v Speaker 1>if you're if you're not familiar with us, this is

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<v Speaker 1>like a superstar charitable organization based in Canada, and it

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<v Speaker 1>has has had this dramatic rise over over decades. And

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<v Speaker 1>really if you think about where they were a year

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<v Speaker 1>ago and where they are where they find themselves right now.

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<v Speaker 1>I think that there's just been you know, COVID's hit everyone. Um,

0:12:37.720 --> 0:12:43.400
<v Speaker 1>but I think in in particular, this organization found that

0:12:43.720 --> 0:12:47.360
<v Speaker 1>it was not only derailed from its main sort of

0:12:47.520 --> 0:12:50.559
<v Speaker 1>way that it would have been able to fundraise and

0:12:50.559 --> 0:12:53.480
<v Speaker 1>and make money, but then on top of it, um

0:12:54.080 --> 0:12:57.720
<v Speaker 1>it also found that it acquired a form of scrutiny

0:12:57.760 --> 0:13:00.440
<v Speaker 1>that it was sort of unaccustomed to. And I think

0:13:00.480 --> 0:13:04.960
<v Speaker 1>that is ultimately where Dan, Danielle and Natalie's reporting in

0:13:05.000 --> 0:13:08.000
<v Speaker 1>this story is so so dramatic. So Danielle, can you

0:13:08.080 --> 0:13:09.880
<v Speaker 1>tell us a little bit more? And you know, one

0:13:09.920 --> 0:13:11.640
<v Speaker 1>of the things that I find so interesting about this

0:13:11.720 --> 0:13:15.280
<v Speaker 1>is you obviously being in Canada, what is we charity?

0:13:15.520 --> 0:13:18.960
<v Speaker 1>And particularly the co founders, two brothers, the Kielburgers, what

0:13:19.040 --> 0:13:22.920
<v Speaker 1>have they been known for? They're really well known here

0:13:22.920 --> 0:13:26.079
<v Speaker 1>and they have been for some time, Joel. They started

0:13:26.080 --> 0:13:28.640
<v Speaker 1>out as Free of the Children, which was a charity

0:13:28.720 --> 0:13:31.800
<v Speaker 1>founded when Craig Kilberger was only twelve years old to

0:13:31.960 --> 0:13:34.680
<v Speaker 1>combat child slavery, so he was a child activist. And

0:13:34.679 --> 0:13:36.720
<v Speaker 1>then he and his brother Mark kind of built this

0:13:36.880 --> 0:13:41.040
<v Speaker 1>organization up and they moved into other work in developing countries,

0:13:41.080 --> 0:13:44.400
<v Speaker 1>so building schools, providing clean water, those sorts of projects.

0:13:44.679 --> 0:13:47.199
<v Speaker 1>But they also did a lot of educational work in Canada,

0:13:47.440 --> 0:13:50.160
<v Speaker 1>especially UM and and also in the United States in

0:13:50.240 --> 0:13:55.040
<v Speaker 1>the UK. So you know, they would go into into classrooms,

0:13:55.040 --> 0:13:58.080
<v Speaker 1>for example, and teach school children in the developed world

0:13:58.200 --> 0:14:02.080
<v Speaker 1>about philanthropy and in fire them to volunteer to fundraise,

0:14:02.480 --> 0:14:05.680
<v Speaker 1>often for Wee charity, but but for other causes as well.

0:14:06.040 --> 0:14:08.360
<v Speaker 1>And I think what's sort of interesting is just how

0:14:08.520 --> 0:14:11.040
<v Speaker 1>encompassing their reach was. So they had a lot of

0:14:11.040 --> 0:14:15.360
<v Speaker 1>big corporate donors, they had celebrity supporters, scores of school kids,

0:14:15.960 --> 0:14:19.480
<v Speaker 1>and we're just sort of generally really well connected in

0:14:19.640 --> 0:14:23.520
<v Speaker 1>Canada's elite establishment, which is still pretty clubby. And then

0:14:23.520 --> 0:14:25.600
<v Speaker 1>the other thing they were really famous for were these

0:14:25.640 --> 0:14:28.600
<v Speaker 1>we Days, which were these kind of massive jamborees, these

0:14:28.600 --> 0:14:32.400
<v Speaker 1>really feel good events at stadiums with pop stars UM

0:14:32.400 --> 0:14:34.800
<v Speaker 1>where some of the school kids in the developed countries

0:14:34.800 --> 0:14:37.840
<v Speaker 1>who were really involved, they were called change makers, were

0:14:37.920 --> 0:14:42.240
<v Speaker 1>essentially rewarded for doing good deeds by by getting to attend.

0:14:42.240 --> 0:14:44.080
<v Speaker 1>And that that was kind of like in a nutshell,

0:14:44.160 --> 0:14:46.320
<v Speaker 1>they have a complicated business model that that's kind of

0:14:46.360 --> 0:14:48.280
<v Speaker 1>it in a nutshell. Yeah, And you're saying, you know,

0:14:48.320 --> 0:14:50.760
<v Speaker 1>celebrity is like their mentors, by the likes of like

0:14:50.840 --> 0:14:54.200
<v Speaker 1>Oprah for example, UM So what happened? Where did things

0:14:54.200 --> 0:14:57.280
<v Speaker 1>go wrong this year? Yeah, so Jewel mentioned that COVID

0:14:57.400 --> 0:14:59.600
<v Speaker 1>was a blow to them, me too. WE, which is

0:14:59.640 --> 0:15:03.200
<v Speaker 1>the war profit arm, operates trips to countries where the

0:15:03.320 --> 0:15:05.880
<v Speaker 1>charity side does the development work. So you would have

0:15:06.000 --> 0:15:08.480
<v Speaker 1>volunteers and big donors who would go and they would

0:15:08.480 --> 0:15:12.200
<v Speaker 1>stay in these really kind of often quite luxurious surroundings

0:15:12.200 --> 0:15:14.480
<v Speaker 1>and then maybe they'd help like biggest foundation for a

0:15:14.520 --> 0:15:17.320
<v Speaker 1>school or something for a little while um or tour

0:15:17.400 --> 0:15:21.480
<v Speaker 1>a community, and the revenue from those trips uh would

0:15:21.520 --> 0:15:23.560
<v Speaker 1>would go into the organization and some of it would

0:15:23.560 --> 0:15:26.240
<v Speaker 1>go into the charity. And obviously that was hit by COVID.

0:15:26.880 --> 0:15:30.280
<v Speaker 1>You can't travel during COVID. UM the stadium stuff was

0:15:30.280 --> 0:15:32.840
<v Speaker 1>was shut down as well because those events couldn't be held.

0:15:33.200 --> 0:15:35.040
<v Speaker 1>But then the other thing that happened was in June,

0:15:35.040 --> 0:15:39.800
<v Speaker 1>the Canadian government under Justin Trudeau awarded WE a lucrative

0:15:39.920 --> 0:15:43.080
<v Speaker 1>contract to run a program offering COVID relief grants to

0:15:43.160 --> 0:15:47.280
<v Speaker 1>student volunteers. And this would have paid a lot of money,

0:15:47.320 --> 0:15:49.560
<v Speaker 1>like up to thirty five million dollars, which was like,

0:15:50.160 --> 0:15:53.400
<v Speaker 1>you know, equivalent to a year of corporate and foundation donation.

0:15:53.480 --> 0:15:56.720
<v Speaker 1>So it really seemed like a lifeline. But the contract

0:15:56.800 --> 0:16:01.280
<v Speaker 1>was uncontested, and it turned out that Rudeau family members

0:16:01.360 --> 0:16:04.400
<v Speaker 1>had been paid hundreds of thousands of dollars in speaking

0:16:04.440 --> 0:16:08.640
<v Speaker 1>fees and expenses for past rules supporting the charity. So

0:16:08.680 --> 0:16:13.320
<v Speaker 1>there were immediately accusations of conflict of interest. And in

0:16:13.520 --> 0:16:16.960
<v Speaker 1>the course of that scandal, as Jewel said, you had

0:16:16.960 --> 0:16:22.359
<v Speaker 1>former employees stepping forward with allegations of racism, of exploitative behavior,

0:16:22.840 --> 0:16:26.160
<v Speaker 1>and just generally a lot of people started looking much

0:16:26.240 --> 0:16:29.880
<v Speaker 1>more closely at this organization. Okay, so where do we

0:16:29.920 --> 0:16:33.640
<v Speaker 1>stand now for we and and what's the organization planned

0:16:33.640 --> 0:16:39.800
<v Speaker 1>to do going forward? Going forward? UM, it's not entirely clear.

0:16:39.920 --> 0:16:43.120
<v Speaker 1>I mean, they have said that in Canada the charity

0:16:43.200 --> 0:16:45.400
<v Speaker 1>ARM is winding down. They're planning to sell they have

0:16:45.480 --> 0:16:49.400
<v Speaker 1>quite an extensive real estate UM portfolio which they're planning

0:16:49.440 --> 0:16:52.280
<v Speaker 1>to sell to fund an endowment that they say is

0:16:52.320 --> 0:16:55.600
<v Speaker 1>going to be used to sustain their international projects. But

0:16:55.640 --> 0:16:58.880
<v Speaker 1>they are still operating the charity in the US. UM

0:16:58.920 --> 0:17:01.480
<v Speaker 1>they're looking at their UK ARM right now, and so

0:17:01.560 --> 0:17:04.879
<v Speaker 1>the possibility of a comeback I think, I think is

0:17:04.880 --> 0:17:07.600
<v Speaker 1>not out of the question. They have they have supporters,

0:17:07.680 --> 0:17:11.080
<v Speaker 1>including some wealthy ones when US down or the Stillman

0:17:11.160 --> 0:17:14.280
<v Speaker 1>Family Foundation has taken out full page ads in Canadian

0:17:14.280 --> 0:17:18.320
<v Speaker 1>newspapers supporting the organization. Um, But but it's not clear

0:17:18.400 --> 0:17:21.360
<v Speaker 1>and certainly, if WE doesn't survive, one of the things

0:17:21.440 --> 0:17:23.399
<v Speaker 1>that makes me the most sad is that there's going

0:17:23.440 --> 0:17:25.919
<v Speaker 1>to be a lot of collateral damage and communities in

0:17:25.960 --> 0:17:30.120
<v Speaker 1>the developing world. Um. You know, obviously, the hope would

0:17:30.119 --> 0:17:32.399
<v Speaker 1>be that some corporations that have parted ways with WE

0:17:32.720 --> 0:17:34.840
<v Speaker 1>amid all of this may step into help those who

0:17:34.840 --> 0:17:38.359
<v Speaker 1>are stranded, but we just don't know yet. So so Danny,

0:17:38.400 --> 0:17:40.879
<v Speaker 1>you know, one of the most interesting things, um, that

0:17:41.000 --> 0:17:43.840
<v Speaker 1>I think you're reporting broad Tellite was how complicated of

0:17:43.840 --> 0:17:47.720
<v Speaker 1>a business structure WE has used. It's sort of it's

0:17:47.760 --> 0:17:49.560
<v Speaker 1>for profit when it wants to be, but then it's

0:17:49.600 --> 0:17:51.800
<v Speaker 1>also a nonprofit when it wants to be. What did

0:17:51.840 --> 0:17:54.359
<v Speaker 1>your reporting reveal about that? And then I also just

0:17:54.400 --> 0:17:57.280
<v Speaker 1>want to you know, touch on you know, the Africa

0:17:57.359 --> 0:18:00.119
<v Speaker 1>element of the reporting as well. Yeah, I mean, I

0:18:00.160 --> 0:18:04.919
<v Speaker 1>mean it's the story is quite long, the reporting um

0:18:05.480 --> 0:18:09.520
<v Speaker 1>that that we did, and certainly Nadliobeko person it was

0:18:09.680 --> 0:18:14.600
<v Speaker 1>absolutely exhaustive, but um, dozens of entities linked to the

0:18:14.680 --> 0:18:17.479
<v Speaker 1>keel Burgers or to top We executive. There's a graphic

0:18:17.520 --> 0:18:19.600
<v Speaker 1>in this story which was our attempt to kind of

0:18:19.680 --> 0:18:24.960
<v Speaker 1>map the connections. Um We says. The complexity has been

0:18:24.960 --> 0:18:28.520
<v Speaker 1>dictated by tax laws and regulations, especially in Canada that

0:18:28.640 --> 0:18:31.440
<v Speaker 1>kind of trickled down to the structure elsewhere in the world.

0:18:31.480 --> 0:18:33.400
<v Speaker 1>But I mean, if you if you look at it,

0:18:33.400 --> 0:18:37.000
<v Speaker 1>it is it's kind of clear as mud. Uh. Even

0:18:37.040 --> 0:18:40.320
<v Speaker 1>one of their their former longtime board members in parliamentary

0:18:40.359 --> 0:18:43.040
<v Speaker 1>testimony this summer said she didn't know how many entities

0:18:43.080 --> 0:18:46.040
<v Speaker 1>they had, so it makes it difficult to entangle. The

0:18:46.040 --> 0:18:52.520
<v Speaker 1>accounting is also difficult to untangle. Sorry did you no? No,

0:18:52.640 --> 0:18:54.560
<v Speaker 1>I think just be a run out of time here,

0:18:54.680 --> 0:18:56.560
<v Speaker 1>So but I just want to thank you Danielle for

0:18:56.720 --> 0:18:59.120
<v Speaker 1>that reporting and it's just a fascinating report. I urge

0:18:59.119 --> 0:19:01.320
<v Speaker 1>everybody to take a look at it. The story in

0:19:01.520 --> 0:19:05.240
<v Speaker 1>Bloomberg Business Week with Danielle but Cove, she is Toronto

0:19:05.320 --> 0:19:08.320
<v Speaker 1>bureau chief for Bloomberg News, joining us from Toronto, and

0:19:08.400 --> 0:19:11.560
<v Speaker 1>Joel Webber, editor of Bloomberg Business Week on the remote

0:19:11.560 --> 0:19:15.439
<v Speaker 1>access line from Boklan. Just a fascinating discussion, particularly those

0:19:15.480 --> 0:19:17.320
<v Speaker 1>folks in Canada, but everybody, I think we'll find it

0:19:17.960 --> 0:19:22.000
<v Speaker 1>very interesting. I'm Alex Steel alongside Paul Sweeney. Let's stay

0:19:22.000 --> 0:19:24.320
<v Speaker 1>on tech for a second. We are joined now by

0:19:24.440 --> 0:19:28.720
<v Speaker 1>Rob Licasio, founder and chief executive officer of Live Person,

0:19:28.760 --> 0:19:32.040
<v Speaker 1>who joins us from Fairfield, Connecticut. Um Rob is the

0:19:32.119 --> 0:19:35.439
<v Speaker 1>luddite here on the show. That's sub anchored less. What

0:19:35.680 --> 0:19:41.200
<v Speaker 1>is Live Person? So we provide the technology when you're

0:19:41.760 --> 0:19:44.840
<v Speaker 1>messaging with like Delta Airlines or T Mobile and you're

0:19:45.280 --> 0:19:48.280
<v Speaker 1>like messaging them for customer care and sales, and we

0:19:48.359 --> 0:19:51.840
<v Speaker 1>provide the platform to provide that technology, and then we

0:19:51.920 --> 0:19:55.040
<v Speaker 1>provide an AI layer to do these conversations with automation

0:19:55.119 --> 0:19:59.399
<v Speaker 1>what we call chatbots. Uh Rob, I'm a stock jockey.

0:19:59.440 --> 0:20:01.320
<v Speaker 1>So the first thing I do and uh I talked

0:20:01.359 --> 0:20:03.240
<v Speaker 1>to a CEO as I pop up with the symbol

0:20:03.359 --> 0:20:06.800
<v Speaker 1>of the company and Live Person LPs N on the

0:20:06.800 --> 0:20:10.720
<v Speaker 1>Bloomberg terminals. The stock symbol market cap for the company

0:20:10.760 --> 0:20:12.920
<v Speaker 1>about a little more than four billion dollars. The stock

0:20:13.000 --> 0:20:16.960
<v Speaker 1>is up sixty six percent year to date. Talk to

0:20:17.080 --> 0:20:21.880
<v Speaker 1>us about how the pandemic has impacted the way your

0:20:21.920 --> 0:20:25.840
<v Speaker 1>clients companies you know, you know, like like Delta airlines

0:20:26.040 --> 0:20:29.160
<v Speaker 1>like David's Bridle, like the Home Depot, like Gipoltle. How

0:20:29.200 --> 0:20:31.720
<v Speaker 1>has it changed how they want to interact in message

0:20:32.160 --> 0:20:36.399
<v Speaker 1>with their customers. You know, my original vision when I

0:20:36.400 --> 0:20:40.359
<v Speaker 1>started the company was really about providing a digital experience,

0:20:40.480 --> 0:20:42.280
<v Speaker 1>much like when you walk in the store. You walk

0:20:42.320 --> 0:20:45.080
<v Speaker 1>in the store, you're talking to somebody, you can ask questions,

0:20:45.119 --> 0:20:48.520
<v Speaker 1>they help you. Now, with stores being shut down during

0:20:48.520 --> 0:20:53.080
<v Speaker 1>the pandemic or limited access, what happened is the acceleration

0:20:53.640 --> 0:20:58.800
<v Speaker 1>of the use of our platform to recreate these store experience.

0:20:58.880 --> 0:21:02.679
<v Speaker 1>But digitally is what really has driven the demand in

0:21:02.720 --> 0:21:07.040
<v Speaker 1>our business. You know, we're we're going to grow this

0:21:07.119 --> 0:21:11.280
<v Speaker 1>year and we three x the number of traffic messages

0:21:11.320 --> 0:21:14.600
<v Speaker 1>in traffic on our our services because consumers they still

0:21:14.640 --> 0:21:18.200
<v Speaker 1>want that personal service and they can't walk into a store.

0:21:18.240 --> 0:21:20.760
<v Speaker 1>So that changed the game for us with companies like

0:21:20.800 --> 0:21:24.280
<v Speaker 1>Chapolti and companies like that in Home Depot, So what

0:21:24.320 --> 0:21:26.919
<v Speaker 1>do you do then, with say the customers at home

0:21:26.960 --> 0:21:30.000
<v Speaker 1>DEEPO in Chipotle, that you do that's different than the

0:21:30.080 --> 0:21:34.200
<v Speaker 1>standard like HSBC for example, or RBS. Yes, such pulpic

0:21:34.320 --> 0:21:37.960
<v Speaker 1>was really interesting. Obviously pandemic hits. People are not walking

0:21:38.000 --> 0:21:40.960
<v Speaker 1>in you know, to the stores. So how do how

0:21:41.000 --> 0:21:43.600
<v Speaker 1>do we you know, really change the game there. So

0:21:43.640 --> 0:21:46.879
<v Speaker 1>what we came up with was a bot called Pepper,

0:21:47.480 --> 0:21:50.840
<v Speaker 1>and you communicate with Pepper through Facebook Messenger, through eye

0:21:50.880 --> 0:21:55.719
<v Speaker 1>Message on Apple devices and you can start basically configuring

0:21:55.760 --> 0:21:58.679
<v Speaker 1>your burrito right there and then you go to the

0:21:58.760 --> 0:22:00.159
<v Speaker 1>store and they hand it to you when it to

0:22:00.200 --> 0:22:04.359
<v Speaker 1>the door. So it really solved the problem of you know,

0:22:04.560 --> 0:22:06.199
<v Speaker 1>I'm not walking in I'm not I need to be

0:22:06.240 --> 0:22:09.800
<v Speaker 1>socially distant. But now I can do this without having to,

0:22:10.080 --> 0:22:12.440
<v Speaker 1>you know, sit in front of Robrito and have someone

0:22:12.520 --> 0:22:14.280
<v Speaker 1>two feet from me. So so that's the kind of

0:22:14.280 --> 0:22:15.879
<v Speaker 1>stuff we're doing. We're doing for one of the largest

0:22:15.960 --> 0:22:19.119
<v Speaker 1>jewelers in the country. They got shut down too, but

0:22:19.200 --> 0:22:22.440
<v Speaker 1>they wanted to create an experience where a consumer could

0:22:22.440 --> 0:22:25.040
<v Speaker 1>see the product, to communicate with someone and then once

0:22:25.040 --> 0:22:27.280
<v Speaker 1>again comes to the door pick it up. Someone's buying

0:22:27.280 --> 0:22:29.479
<v Speaker 1>a diamond ring. They still have a lot of questions

0:22:29.480 --> 0:22:31.840
<v Speaker 1>about that. So that's really what we're we're we're powering.

0:22:32.720 --> 0:22:36.199
<v Speaker 1>So Rob give us example of you know, maybe a

0:22:36.200 --> 0:22:40.240
<v Speaker 1>company that came to you, uh after the pandemic hit

0:22:40.520 --> 0:22:43.760
<v Speaker 1>that perhaps you hadn't seen before or you'd called on

0:22:43.840 --> 0:22:46.160
<v Speaker 1>and then and they weren't interested. But they said, boy,

0:22:46.200 --> 0:22:50.480
<v Speaker 1>the world has really changed. We need some AI driven messaging.

0:22:50.480 --> 0:22:53.400
<v Speaker 1>We need to up our game. Yeah, I go back

0:22:53.440 --> 0:22:56.480
<v Speaker 1>to this jewel You know, Jewelry a jewelry company was

0:22:56.520 --> 0:22:59.159
<v Speaker 1>the largest in the country. They we would never go

0:22:59.200 --> 0:23:01.919
<v Speaker 1>after them because nor only we are powering contact centers.

0:23:02.160 --> 0:23:04.000
<v Speaker 1>So we're part of these large contact centers like the

0:23:04.240 --> 0:23:07.520
<v Speaker 1>Team Mobiles of the World and HSBC's and and what

0:23:07.640 --> 0:23:11.040
<v Speaker 1>happened was retail and especially this jeweler. We came to

0:23:11.119 --> 0:23:13.040
<v Speaker 1>us and said, look, we can't get people into the

0:23:13.080 --> 0:23:15.840
<v Speaker 1>stores they want to buy jewelry. How can we create

0:23:15.880 --> 0:23:19.720
<v Speaker 1>a different experience with you? And then during the first

0:23:19.800 --> 0:23:23.120
<v Speaker 1>couple of weeks we went live right after the right

0:23:23.160 --> 0:23:26.120
<v Speaker 1>after Thanksgiving. We sold a couple of million dollars worth

0:23:26.119 --> 0:23:31.040
<v Speaker 1>the jewelry within two weeks. So they weren't even sure themselves.

0:23:31.200 --> 0:23:33.639
<v Speaker 1>We'll make an announcement the name and everything that shortly.

0:23:33.640 --> 0:23:36.639
<v Speaker 1>But they weren't even sure themselves. When people buy jewelry

0:23:36.720 --> 0:23:38.639
<v Speaker 1>like this, how are they going? But they are so

0:23:38.800 --> 0:23:40.919
<v Speaker 1>bought in on how this just changed the game and

0:23:40.960 --> 0:23:43.560
<v Speaker 1>now they're rethinking, now, what's happened is not like, oh,

0:23:43.600 --> 0:23:45.520
<v Speaker 1>we have to have our stores open or we've got

0:23:45.520 --> 0:23:47.560
<v Speaker 1>to create the experience out of thinking this could be

0:23:47.640 --> 0:23:49.960
<v Speaker 1>a main way in which we sell. So we're bringing

0:23:50.040 --> 0:23:52.280
<v Speaker 1>video to that now too, so you can do a

0:23:52.359 --> 0:23:55.240
<v Speaker 1>video conversation. And then we have all this automation, We

0:23:55.280 --> 0:23:58.159
<v Speaker 1>have all the AI that will keep the consumer engaged.

0:23:58.200 --> 0:24:00.359
<v Speaker 1>So maybe they bought something, there's a follow from the

0:24:00.480 --> 0:24:02.000
<v Speaker 1>I how did it work? How is the gift for

0:24:02.040 --> 0:24:05.200
<v Speaker 1>your wife? And we build all of that connected tissue

0:24:05.640 --> 0:24:08.840
<v Speaker 1>to create this unique consumer experience versus they went into

0:24:08.840 --> 0:24:10.520
<v Speaker 1>a store, went home, and now they're on their own.

0:24:10.960 --> 0:24:13.600
<v Speaker 1>They're always connected to the branch. Okay, So based on that,

0:24:13.600 --> 0:24:15.359
<v Speaker 1>I mean, I get why it would work for a jeweler, right,

0:24:15.400 --> 0:24:18.639
<v Speaker 1>because you're not gonna drop like thousands of dollars just

0:24:18.640 --> 0:24:20.400
<v Speaker 1>by looking at something online. Right, you want to talk

0:24:20.440 --> 0:24:22.680
<v Speaker 1>to somebody. I get that. But for like a Chipotle,

0:24:22.760 --> 0:24:24.760
<v Speaker 1>why wouldn't I just go to seamless and like buy

0:24:24.800 --> 0:24:26.679
<v Speaker 1>it on seamless, Like there has to be some kind

0:24:26.680 --> 0:24:30.520
<v Speaker 1>of barrier for entry. That makes the most sense, because

0:24:31.200 --> 0:24:35.080
<v Speaker 1>first of all, Seamless is put themselves between the consumer

0:24:35.400 --> 0:24:38.000
<v Speaker 1>and pultic. What do you think about it, they're in

0:24:38.080 --> 0:24:40.840
<v Speaker 1>between them. They've got the relationships. Soul said, we want

0:24:40.840 --> 0:24:43.240
<v Speaker 1>to have a direct relationship with our consumers. And the

0:24:43.240 --> 0:24:45.400
<v Speaker 1>other thing is that you find consumers want to ask

0:24:45.520 --> 0:24:47.879
<v Speaker 1>questions versus they may just be looking at a menu,

0:24:48.200 --> 0:24:50.120
<v Speaker 1>but this case they may want to ask a question

0:24:50.160 --> 0:24:53.000
<v Speaker 1>about Hey, I'm a vegan, can you help me with that?

0:24:53.240 --> 0:24:56.480
<v Speaker 1>And they asked different questions with the AI versus I

0:24:56.520 --> 0:24:58.439
<v Speaker 1>just see stuff on a menu, I may or may

0:24:58.480 --> 0:25:00.639
<v Speaker 1>not see what I like. Where is this is the

0:25:00.680 --> 0:25:03.080
<v Speaker 1>beef grass fed? Is it not? And those are the

0:25:03.080 --> 0:25:04.879
<v Speaker 1>types of things we can clad in. The experience is

0:25:04.920 --> 0:25:07.520
<v Speaker 1>what we call conversational commerce. So when you think about

0:25:07.560 --> 0:25:09.920
<v Speaker 1>the vision of the company, is that you know, we

0:25:10.200 --> 0:25:12.640
<v Speaker 1>know Alexa exists. Obviously, we've all used as so many

0:25:12.680 --> 0:25:15.159
<v Speaker 1>people have. We're trying to bring that same experience to

0:25:15.280 --> 0:25:17.199
<v Speaker 1>every brand in the world. What if every brand had

0:25:17.240 --> 0:25:19.840
<v Speaker 1>their own Alexa and they had that you could talk

0:25:19.880 --> 0:25:22.640
<v Speaker 1>to this machine and get help and get much more

0:25:22.680 --> 0:25:26.280
<v Speaker 1>personal service than just a static menu. And that's the

0:25:26.320 --> 0:25:29.720
<v Speaker 1>transition that's happening right now in digital commerce. Hey, Rob,

0:25:29.760 --> 0:25:32.920
<v Speaker 1>what's in the next seconds. What's the next category that

0:25:32.960 --> 0:25:35.400
<v Speaker 1>you think is right for your technology where you think

0:25:35.400 --> 0:25:38.679
<v Speaker 1>you can help. We we lost the bank called Bella

0:25:39.080 --> 0:25:42.240
<v Speaker 1>Bank and partnership with another company and it's out there

0:25:42.240 --> 0:25:44.000
<v Speaker 1>now and you go and see the Bella loves dot

0:25:44.040 --> 0:25:48.280
<v Speaker 1>me and we built this AI to bring love, empathy,

0:25:48.440 --> 0:25:51.040
<v Speaker 1>trust to banking. And if you go an you download

0:25:51.080 --> 0:25:53.639
<v Speaker 1>the app, there's this thing called Bella and it helps

0:25:53.680 --> 0:25:56.800
<v Speaker 1>you and it it literally will like if you're getting

0:25:56.800 --> 0:25:58.720
<v Speaker 1>a cup of coffee, sometimes it picks up your cup

0:25:58.720 --> 0:26:00.560
<v Speaker 1>of a cup of coffee at she paid for a

0:26:00.560 --> 0:26:02.120
<v Speaker 1>cup of coffee and says, look, this is on me.

0:26:02.440 --> 0:26:05.200
<v Speaker 1>Maybe this will make your day brighter. And so we've

0:26:05.200 --> 0:26:08.520
<v Speaker 1>built this technology because we wanted to change the banking world. Okay,

0:26:08.560 --> 0:26:10.480
<v Speaker 1>that's a great that's a great thing. We just put

0:26:10.480 --> 0:26:12.639
<v Speaker 1>it out there. We now have close to eight thousand

0:26:12.720 --> 0:26:15.320
<v Speaker 1>consumers that signed up in the last three weeks because

0:26:15.359 --> 0:26:18.119
<v Speaker 1>they want that kind of trust and connection with something

0:26:18.160 --> 0:26:21.040
<v Speaker 1>like a bank. Interesting. Interesting, Hey, Rob, thanks so much

0:26:21.040 --> 0:26:23.840
<v Speaker 1>for joining us. Really interesting story. I saw your copy

0:26:23.880 --> 0:26:25.919
<v Speaker 1>with public in two thousand's. You guys have been around

0:26:26.280 --> 0:26:28.400
<v Speaker 1>for a long time. Good to see the company doing

0:26:28.440 --> 0:26:31.000
<v Speaker 1>well here in a very difficult environment. Rob Lacacio, founder

0:26:31.040 --> 0:26:35.560
<v Speaker 1>and chief executive officer of Live Person based in Fairfield, Connecticut,

0:26:35.760 --> 0:26:38.120
<v Speaker 1>just in a really extraordinary story there. Thanks so much

0:26:38.119 --> 0:26:42.080
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0:26:42.200 --> 0:26:44.320
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0:26:46.720 --> 0:26:49.159
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0:26:49.240 --> 0:26:51.639
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