1 00:00:00,920 --> 00:00:02,840 Speaker 1: Ron Andanian, what did you do in the fifties and 2 00:00:02,880 --> 00:00:05,520 Speaker 1: the sixties. You built muscle cars, you build hot rods. 3 00:00:05,680 --> 00:00:08,039 Speaker 1: It began in the late forties and then after World 4 00:00:08,080 --> 00:00:11,000 Speaker 1: War Two, and that contributed to it also. You know, 5 00:00:11,039 --> 00:00:14,880 Speaker 1: that was where a lot of performance packages, a lot 6 00:00:14,880 --> 00:00:17,239 Speaker 1: of the guys were maintaining. The bombers came back trying 7 00:00:17,239 --> 00:00:41,640 Speaker 1: to make cars go faster all the way. Yeah, the 8 00:00:41,840 --> 00:00:45,720 Speaker 1: Car Doctor, if it does, what that tells me is 9 00:00:46,200 --> 00:00:48,040 Speaker 1: I don't want to tell you this. You're gonna get upset. 10 00:00:49,479 --> 00:00:52,559 Speaker 1: It's in the trans Yeah, what I know, say I 11 00:00:52,600 --> 00:00:55,880 Speaker 1: could tell Welcome to the radio home of Ron Andanian, 12 00:00:56,080 --> 00:01:00,200 Speaker 1: the Car Doctor. Since this is where car own there's 13 00:01:00,240 --> 00:01:04,600 Speaker 1: the world overturn to for their definitive opinion on automotive repair. 14 00:01:05,120 --> 00:01:07,880 Speaker 1: If your mechanics giving you a busy signal, pick up 15 00:01:07,920 --> 00:01:11,399 Speaker 1: the phone and call in. The garage doors are open. 16 00:01:11,600 --> 00:01:13,600 Speaker 1: But I am here to take your calls at eight 17 00:01:13,640 --> 00:01:19,920 Speaker 1: five five five six and now. But it was no 18 00:01:20,160 --> 00:01:26,679 Speaker 1: Mikhail running. Hey, it's time to start your insance along 19 00:01:26,680 --> 00:01:28,640 Speaker 1: and welcome morning the Car Doctor here at eight five 20 00:01:28,680 --> 00:01:31,960 Speaker 1: five five zero zero, here to take your calls, answer 21 00:01:32,000 --> 00:01:34,800 Speaker 1: your question, solve your problems. That's what this radio show 22 00:01:34,880 --> 00:01:37,360 Speaker 1: is all about. I have proof, and I'm gonna talk 23 00:01:37,360 --> 00:01:39,200 Speaker 1: about it in this in this first segment, that this 24 00:01:39,319 --> 00:01:42,080 Speaker 1: radio show needs to exist just for this very very reason. 25 00:01:42,480 --> 00:01:44,640 Speaker 1: More information about this radio show too, I should point 26 00:01:44,680 --> 00:01:47,160 Speaker 1: out at Car Doctor show dot com and we welcome 27 00:01:47,200 --> 00:01:49,400 Speaker 1: a few more affiliates across America today, and we're glad 28 00:01:49,400 --> 00:01:51,440 Speaker 1: to have you guys with us, and thanks for being 29 00:01:51,440 --> 00:01:53,600 Speaker 1: part of the growing car Doctor family, the rocketing car 30 00:01:53,680 --> 00:01:56,320 Speaker 1: Doctor family. It's uh so I pretty soon be able 31 00:01:56,360 --> 00:01:58,800 Speaker 1: to afford to um. I don't know lunch, oh, we 32 00:01:58,800 --> 00:02:02,520 Speaker 1: already do lunch, so, but will afford dinner too? Um. 33 00:02:02,560 --> 00:02:06,920 Speaker 1: But the fund continues. Proof the radio show needs to exist. 34 00:02:06,960 --> 00:02:08,640 Speaker 1: And I thought of it like this because I didn't 35 00:02:08,639 --> 00:02:10,560 Speaker 1: know any other way to explain it to my kids, 36 00:02:10,560 --> 00:02:13,880 Speaker 1: of all people. Okay, the little is the Nanian unit. 37 00:02:13,919 --> 00:02:17,200 Speaker 1: She's out in Pittsburgh this weekend and she's she's having 38 00:02:17,240 --> 00:02:18,919 Speaker 1: the oil chains on her car. She's out there for 39 00:02:18,960 --> 00:02:20,959 Speaker 1: a while, so I said, you know, just stopping in 40 00:02:21,040 --> 00:02:23,960 Speaker 1: a local Ford dealer. How hard could this be? And 41 00:02:23,960 --> 00:02:27,320 Speaker 1: and get the oil changed? All right? So she goes 42 00:02:27,360 --> 00:02:29,639 Speaker 1: into the quicklube lane. She made an appointment during the week. 43 00:02:29,680 --> 00:02:32,120 Speaker 1: She goes into the quicklube lane and and you know, 44 00:02:32,200 --> 00:02:35,920 Speaker 1: as to have the oil changed, and the service writer 45 00:02:36,040 --> 00:02:40,040 Speaker 1: assistant whatever she was um starts arguing with her about 46 00:02:40,160 --> 00:02:41,560 Speaker 1: what kind of oil to put in the car, and 47 00:02:41,840 --> 00:02:44,239 Speaker 1: Rachel's telling her, no, you know it's it's it's got 48 00:02:44,240 --> 00:02:47,359 Speaker 1: to be synthetic. Put synthetic in the car. Four escape. 49 00:02:47,520 --> 00:02:50,079 Speaker 1: It's got a turbo unit on it. Uh, it's got 50 00:02:50,120 --> 00:02:52,480 Speaker 1: higher milets. Now, it's got a buck twenty five on it, 51 00:02:52,560 --> 00:02:55,600 Speaker 1: I think. And you know, Dad always says synthetic. And 52 00:02:55,639 --> 00:02:58,160 Speaker 1: the woman just tells her point blank, well, your father 53 00:02:58,200 --> 00:03:00,400 Speaker 1: doesn't know what he's talking about. That's a complete waste 54 00:03:00,440 --> 00:03:04,520 Speaker 1: of money. And yeah, I know Tom's looking at me, 55 00:03:04,560 --> 00:03:07,000 Speaker 1: and I just said, you know, you try to avoid 56 00:03:07,040 --> 00:03:09,520 Speaker 1: these cat fights where you can, because you just you know, 57 00:03:09,680 --> 00:03:12,520 Speaker 1: you're you're gonna go in and I mean, you're just 58 00:03:12,520 --> 00:03:14,639 Speaker 1: gonna use an elephant gonn to kill a sec fly. 59 00:03:14,720 --> 00:03:17,600 Speaker 1: They're just not gonna get it. And you just listen, 60 00:03:18,200 --> 00:03:20,400 Speaker 1: just ask her for synthetic oil. I don't want to 61 00:03:20,440 --> 00:03:23,800 Speaker 1: go into the whole dissertation, but I said to myself, 62 00:03:23,960 --> 00:03:27,120 Speaker 1: I said, you know, this is why the radio show exists. 63 00:03:28,360 --> 00:03:31,640 Speaker 1: And I explained it to Rachel afterwards because she called 64 00:03:31,680 --> 00:03:33,560 Speaker 1: up and she says, so, what's the difference in oil? 65 00:03:33,600 --> 00:03:35,200 Speaker 1: And I said, you know, it's a fair question, and 66 00:03:35,240 --> 00:03:38,320 Speaker 1: I said, the fact is, we don't really talk about 67 00:03:38,360 --> 00:03:41,040 Speaker 1: for all the things that we talk about changing oil 68 00:03:41,080 --> 00:03:44,560 Speaker 1: in this country, we don't talk about the difference between 69 00:03:44,600 --> 00:03:47,440 Speaker 1: conventional and synthetic and where or when or why you 70 00:03:47,560 --> 00:03:50,000 Speaker 1: might not use it, and what's some of the determination. 71 00:03:51,320 --> 00:03:54,360 Speaker 1: So there's three kinds of oil, all right. There's conventional, 72 00:03:54,560 --> 00:03:59,480 Speaker 1: which has been around since they found dinosaurs. There's synthetic blend, 73 00:04:00,040 --> 00:04:04,880 Speaker 1: which actually came from my knowledge and memory. Synthetic blend 74 00:04:05,040 --> 00:04:10,200 Speaker 1: came after we started using synthetic. It was conventional synthetic 75 00:04:10,600 --> 00:04:17,040 Speaker 1: and then synthetic blend. Synthetic is a man made molecularly 76 00:04:17,480 --> 00:04:21,680 Speaker 1: and I could say that word today, molecularly balanced formula. 77 00:04:21,760 --> 00:04:24,800 Speaker 1: All right, All the molecules are even size. It is 78 00:04:25,040 --> 00:04:31,080 Speaker 1: a UM. It is a much finer and um higher 79 00:04:31,200 --> 00:04:35,680 Speaker 1: standard type of oil. It resists breakdown, It does a 80 00:04:35,720 --> 00:04:39,120 Speaker 1: great deal many things better than conventional oil. Does it 81 00:04:39,200 --> 00:04:43,480 Speaker 1: cost more, sure, absolutely, but look at look at what 82 00:04:43,480 --> 00:04:46,120 Speaker 1: we're asking it to do. And we're also increasing the 83 00:04:46,240 --> 00:04:48,320 Speaker 1: drain interval. All right, I'm not going to get into 84 00:04:48,400 --> 00:04:50,680 Speaker 1: the drain interval debate here. That's that could go on 85 00:04:50,760 --> 00:04:54,960 Speaker 1: for the next two years, never mind two hours. Conventional 86 00:04:55,000 --> 00:05:01,320 Speaker 1: is okay. Some engines specifically call for synthetic, and the 87 00:05:01,360 --> 00:05:04,479 Speaker 1: most important piece of the puzzle is you need to 88 00:05:04,520 --> 00:05:06,600 Speaker 1: check your owner's manual and you know you need to 89 00:05:06,600 --> 00:05:10,240 Speaker 1: look and say they'll they'll say in some cases synthetic 90 00:05:10,279 --> 00:05:13,200 Speaker 1: blender synthetic. But more importantly, they talked about the a 91 00:05:13,360 --> 00:05:17,479 Speaker 1: p I American Patrolling Institute rating to make sure it 92 00:05:17,520 --> 00:05:20,760 Speaker 1: meets their rating system and the manufacturer respect, which can 93 00:05:20,760 --> 00:05:22,880 Speaker 1: be given out in a variety of different forms depending 94 00:05:22,960 --> 00:05:27,520 Speaker 1: upon the manufacturer. To my knowledge of four Escape to 95 00:05:27,720 --> 00:05:32,599 Speaker 1: Leader Turbo require synthetic blend. But when you look at 96 00:05:32,640 --> 00:05:36,960 Speaker 1: the price difference between synthetic blend and synthetic and the 97 00:05:37,000 --> 00:05:40,640 Speaker 1: fact that you're getting that much better a grade or 98 00:05:40,920 --> 00:05:44,320 Speaker 1: type of oil, you're spending an extra five bucks to 99 00:05:44,320 --> 00:05:47,599 Speaker 1: get the best. All right, So the and I looked 100 00:05:47,600 --> 00:05:49,479 Speaker 1: at the invoice that came in from the Ford dealer 101 00:05:49,560 --> 00:05:51,640 Speaker 1: this morning. She she sent it to me so I 102 00:05:51,640 --> 00:05:54,360 Speaker 1: could see what they did. It's a difference of even 103 00:05:54,400 --> 00:05:57,480 Speaker 1: if it's ten dollars. It was a synthetic oil change. 104 00:05:58,360 --> 00:06:00,560 Speaker 1: All right, So we're gonna do a ninety dollar oil 105 00:06:00,680 --> 00:06:02,760 Speaker 1: change or an eighty eight dollar oil change. What are 106 00:06:02,760 --> 00:06:05,599 Speaker 1: we arguing about? All right, we're gonna go longer with 107 00:06:05,680 --> 00:06:08,919 Speaker 1: full synthetic. Here's the thing you have to think about, 108 00:06:09,200 --> 00:06:12,640 Speaker 1: or be aware of, and and and be mindful. Conventional 109 00:06:12,680 --> 00:06:15,080 Speaker 1: oils going away. And I think I mentioned this a 110 00:06:15,120 --> 00:06:19,920 Speaker 1: couple of shows back, but we just noticed now the manufacturers, 111 00:06:19,960 --> 00:06:25,600 Speaker 1: the supply houses are slowly phasing out conventional oil because 112 00:06:25,640 --> 00:06:29,680 Speaker 1: our choices are limited to either synthetic blend. Were synthetic, 113 00:06:30,279 --> 00:06:33,719 Speaker 1: and in certain viscosities, there's no more. Since that, there's 114 00:06:33,760 --> 00:06:37,159 Speaker 1: no more conventional. They're they're substituting synthetic blend at the 115 00:06:37,200 --> 00:06:42,400 Speaker 1: same price. It's the same price point. So you know, 116 00:06:43,800 --> 00:06:46,880 Speaker 1: if you're in the business, God bless you, thank you. 117 00:06:47,480 --> 00:06:51,000 Speaker 1: Do you job. Read the owner's manual. Explain to somebody 118 00:06:51,000 --> 00:06:53,520 Speaker 1: why the oil they're using may or may not be 119 00:06:53,640 --> 00:06:55,240 Speaker 1: right or wrong. But don't just come out with an 120 00:06:55,320 --> 00:06:58,480 Speaker 1: argument that says, well, it's wrong. Your father doesn't know 121 00:06:58,520 --> 00:07:02,479 Speaker 1: what he's talking about. You. I hate the fact that 122 00:07:02,640 --> 00:07:06,000 Speaker 1: I have to hide because I'm a mechanic. I can't 123 00:07:06,080 --> 00:07:10,520 Speaker 1: tell anybody, you know, it's it's just it stinks. And 124 00:07:10,520 --> 00:07:12,120 Speaker 1: there's a couple other words I could use, but it's 125 00:07:12,160 --> 00:07:16,360 Speaker 1: family radio. It just you know. The worst thing you 126 00:07:16,400 --> 00:07:20,120 Speaker 1: can walk into another repair shop and say in this industry, 127 00:07:20,160 --> 00:07:25,160 Speaker 1: it seems, is my mechanic said, well, you know, I 128 00:07:25,200 --> 00:07:28,000 Speaker 1: have news for this lady. This, this this young ladies. 129 00:07:28,080 --> 00:07:30,760 Speaker 1: Mechanic is her father and he's been turning wrenches for 130 00:07:30,760 --> 00:07:32,760 Speaker 1: forty three years. And I've probably forgotten more than you 131 00:07:32,800 --> 00:07:36,960 Speaker 1: remember or no. And the fact is that synthetic is 132 00:07:37,000 --> 00:07:39,320 Speaker 1: the way to go. Synthetic got the cargo hundred five 133 00:07:39,360 --> 00:07:41,640 Speaker 1: thousand miles, and synthetic will get the car another hundred 134 00:07:41,640 --> 00:07:47,480 Speaker 1: thousand miles. And why argue, why have this argument? Just 135 00:07:47,600 --> 00:07:49,480 Speaker 1: put in what the kids asking for. You know, if 136 00:07:49,520 --> 00:07:52,720 Speaker 1: anything it's overkilled, great, let's take overkill. Would you let 137 00:07:52,720 --> 00:07:54,559 Speaker 1: me let me let me think about this now. Would 138 00:07:54,560 --> 00:07:57,320 Speaker 1: you want to put something in a vehicle that's going 139 00:07:57,360 --> 00:07:59,520 Speaker 1: to extend its life, cost a little bit more money 140 00:07:59,520 --> 00:08:02,160 Speaker 1: and possible to give better value and service and operation 141 00:08:02,200 --> 00:08:07,120 Speaker 1: of use and reliability to a young driver, or do 142 00:08:07,160 --> 00:08:08,680 Speaker 1: you want to put in the cheapest thing you can 143 00:08:08,720 --> 00:08:11,160 Speaker 1: get and hope that they somehow squeak their way through 144 00:08:11,200 --> 00:08:14,560 Speaker 1: so that the car has a h a fatal issue. 145 00:08:14,800 --> 00:08:17,160 Speaker 1: That said that they have to replace that car prematurely 146 00:08:17,200 --> 00:08:19,640 Speaker 1: before it's time. Let's think about that. Now, which way 147 00:08:19,640 --> 00:08:23,000 Speaker 1: do we want to take that? So she ended up 148 00:08:23,000 --> 00:08:25,760 Speaker 1: with synthetic and somehow she survived and the car is 149 00:08:25,800 --> 00:08:28,360 Speaker 1: happily on its way. But I you know, that's what 150 00:08:28,440 --> 00:08:30,880 Speaker 1: this radio show is here for. That's why it's here. 151 00:08:30,920 --> 00:08:35,280 Speaker 1: It's here to answer those simple direct questions. And if 152 00:08:35,280 --> 00:08:37,280 Speaker 1: you're out there and you're selling oil changes at the 153 00:08:37,320 --> 00:08:40,439 Speaker 1: counter of a dealership or repair shop, you need to 154 00:08:40,640 --> 00:08:43,000 Speaker 1: address why the oil is right or wrong, and you 155 00:08:43,040 --> 00:08:46,360 Speaker 1: need to address uh, you know, beyond just well just 156 00:08:46,400 --> 00:08:48,480 Speaker 1: because your mechanics said it it's wrong, because that's not 157 00:08:48,520 --> 00:08:51,360 Speaker 1: how it works, all right. There's good and bed and 158 00:08:51,400 --> 00:08:54,760 Speaker 1: independent repair shops. There's good and bed and dealerships. It's 159 00:08:54,840 --> 00:08:57,160 Speaker 1: it's just a matter of you know, who's got the 160 00:08:57,160 --> 00:08:59,280 Speaker 1: skill set, who's got the knowledge, and who's continuing to 161 00:08:59,320 --> 00:09:03,560 Speaker 1: keep up on raining tom First of all, whatever happened 162 00:09:03,559 --> 00:09:07,040 Speaker 1: to the customers always right. But second of all, you know, 163 00:09:07,200 --> 00:09:09,240 Speaker 1: whenever I go in for a royal change and it's 164 00:09:09,280 --> 00:09:12,599 Speaker 1: not at your place, obviously. Um. The first thing to 165 00:09:12,679 --> 00:09:14,040 Speaker 1: do is they look at me funny when I say 166 00:09:14,080 --> 00:09:16,319 Speaker 1: I want full synthetic, and it's like, you know, this 167 00:09:16,520 --> 00:09:19,120 Speaker 1: vehicle here has just about two hundred thousand miles on it. 168 00:09:20,559 --> 00:09:23,760 Speaker 1: It's never had anything but but synthetic in it, and 169 00:09:24,200 --> 00:09:26,040 Speaker 1: saying with my daughter's car, which is my old car, 170 00:09:26,080 --> 00:09:29,600 Speaker 1: which has almost two and never had anything, and it's like, 171 00:09:29,720 --> 00:09:32,720 Speaker 1: guess what it works, So just do what I'm asking. 172 00:09:32,880 --> 00:09:35,720 Speaker 1: The only thing I can think of is the only 173 00:09:36,120 --> 00:09:38,440 Speaker 1: saving grace I can give the service writer at the 174 00:09:38,440 --> 00:09:41,320 Speaker 1: counter at the dealership or the repair shop is they're 175 00:09:41,360 --> 00:09:45,440 Speaker 1: so used to being browbeaten by people that some people listen. 176 00:09:45,520 --> 00:09:47,800 Speaker 1: For some people, ten bucks is a lot of money, 177 00:09:48,400 --> 00:09:51,240 Speaker 1: ten bucks and ten bucks. In my life, ten bucks 178 00:09:51,240 --> 00:09:52,839 Speaker 1: is an egg sandwich and a cup of coffee, and 179 00:09:52,840 --> 00:09:54,480 Speaker 1: I gotta go. I'm in a hurry game my hat. 180 00:09:55,720 --> 00:09:58,160 Speaker 1: You know, it's just it's just and I'm not saying 181 00:09:58,200 --> 00:10:00,160 Speaker 1: I'm frivolous with money, but they're just come is a 182 00:10:00,200 --> 00:10:03,480 Speaker 1: point where what will I use to keep the car 183 00:10:03,840 --> 00:10:10,520 Speaker 1: safer on the road. I'm floored that, you know, I 184 00:10:10,520 --> 00:10:13,559 Speaker 1: look at the price of quickly oil changes. I'm raising 185 00:10:13,559 --> 00:10:15,719 Speaker 1: the price of my oil change because the labor is 186 00:10:15,720 --> 00:10:18,280 Speaker 1: getting more intensive. There's more shields to take down, there's 187 00:10:18,320 --> 00:10:20,880 Speaker 1: more screws to take down. It's it's it's not a 188 00:10:20,920 --> 00:10:22,920 Speaker 1: simple pull it and drained the oil, drop the filter 189 00:10:23,000 --> 00:10:27,280 Speaker 1: and go anymore. An oil change legitimately can take a 190 00:10:27,280 --> 00:10:30,720 Speaker 1: half hour. You know, if if if a repair shop 191 00:10:30,960 --> 00:10:34,120 Speaker 1: is in the hundred and ten in our arrange to 192 00:10:34,160 --> 00:10:36,320 Speaker 1: survive and whatever part of the country they're in, and 193 00:10:36,400 --> 00:10:38,000 Speaker 1: I get it some parts of the country, or and 194 00:10:38,200 --> 00:10:41,199 Speaker 1: earn earn seventy five dollar range labor rate, and I've 195 00:10:41,240 --> 00:10:43,560 Speaker 1: heard stories of sixty dollars an hour labor rate, but 196 00:10:43,600 --> 00:10:47,160 Speaker 1: I your stories about a hundred and an hour labor rate. 197 00:10:47,200 --> 00:10:49,240 Speaker 1: In an independent world. We're not even getting into the 198 00:10:49,240 --> 00:10:52,439 Speaker 1: dealer land. You know. The complexity of the car is 199 00:10:52,480 --> 00:10:57,840 Speaker 1: what predicates what things cost, and the complexity is only increasing, 200 00:10:57,880 --> 00:11:01,360 Speaker 1: it's not decreasing. And you want to try and keep 201 00:11:01,400 --> 00:11:04,000 Speaker 1: the car going as long as you can without having 202 00:11:04,000 --> 00:11:06,920 Speaker 1: to invest another fifty or sixty thousand dollars to replace 203 00:11:07,000 --> 00:11:10,840 Speaker 1: the car. Thirty thousand dollar cars are entry level. Forty 204 00:11:11,240 --> 00:11:15,120 Speaker 1: dollar cars are now mainstream. Fifty thou dollar cars. It's 205 00:11:15,160 --> 00:11:17,800 Speaker 1: not hard to hit. It's not hard to hit that number. Heck, 206 00:11:17,840 --> 00:11:20,240 Speaker 1: we were looking at F one fifties. I had this 207 00:11:20,280 --> 00:11:22,720 Speaker 1: conversation with someone the other day. He came in. We 208 00:11:22,880 --> 00:11:27,959 Speaker 1: just ended up putting about six grand into his seven 209 00:11:28,080 --> 00:11:31,760 Speaker 1: year old F one fifty and I said, you know, 210 00:11:31,840 --> 00:11:33,439 Speaker 1: we're gonna do this, this, and this. I said, you're 211 00:11:33,440 --> 00:11:35,160 Speaker 1: prepared for this. He says, I'm appared to do this 212 00:11:35,280 --> 00:11:37,559 Speaker 1: and more. He said, because I priced out a new 213 00:11:37,559 --> 00:11:40,600 Speaker 1: one and this is a base work truck sixty two 214 00:11:41,080 --> 00:11:43,440 Speaker 1: eight hundred dollars for an F one fifty four by four, 215 00:11:43,520 --> 00:11:45,520 Speaker 1: that he's gonna just beat the heck he goes sixty 216 00:11:45,520 --> 00:11:48,560 Speaker 1: two thousand dollars. It's a lot of money. Put synthetic 217 00:11:48,600 --> 00:11:51,000 Speaker 1: oil in it. You better off in the long run. Well, 218 00:11:51,040 --> 00:11:54,160 Speaker 1: you know, you always say develop a relationship with your mechanic. 219 00:11:54,679 --> 00:11:57,240 Speaker 1: I've got a relationship with the dealership up near the house. 220 00:11:57,760 --> 00:11:59,840 Speaker 1: There's a brand new oil change place near the house. 221 00:11:59,880 --> 00:12:03,160 Speaker 1: I just started a relationship with them. They like me 222 00:12:03,240 --> 00:12:06,920 Speaker 1: from the simple standpoint where they'll they'll say we need 223 00:12:06,960 --> 00:12:10,520 Speaker 1: to do this, and I'll just say okay, or or 224 00:12:10,559 --> 00:12:12,240 Speaker 1: maybe I'll question it, but I don't sit there and 225 00:12:12,360 --> 00:12:14,960 Speaker 1: argue and I don't necessarily sit there and argue the price. 226 00:12:15,280 --> 00:12:16,880 Speaker 1: And I asked them to explain it to me, and 227 00:12:16,920 --> 00:12:20,040 Speaker 1: then we have an intelligent conversation. And that's how it 228 00:12:20,040 --> 00:12:23,080 Speaker 1: should be. The guys of the dealership, every time I 229 00:12:23,200 --> 00:12:25,120 Speaker 1: bring something there and they come, they come back and 230 00:12:25,120 --> 00:12:28,240 Speaker 1: they sound like they're apologizing. It's like, dude, there's a 231 00:12:28,240 --> 00:12:30,360 Speaker 1: lot of labor here. I get it. Just just get 232 00:12:30,360 --> 00:12:32,160 Speaker 1: it done well. I think. I think, I think, in 233 00:12:32,200 --> 00:12:34,480 Speaker 1: all fairness, the guys and the dealership have the problem 234 00:12:34,520 --> 00:12:37,319 Speaker 1: because somebody just laid out the stars for a car, 235 00:12:37,880 --> 00:12:39,240 Speaker 1: and now you're trying to get them to do some 236 00:12:39,280 --> 00:12:41,240 Speaker 1: maintenance and take care of it. And people are gun 237 00:12:41,400 --> 00:12:45,440 Speaker 1: shy because you know, people don't want to accept where 238 00:12:45,440 --> 00:12:47,600 Speaker 1: they are in life. And that's the study of human emotion. 239 00:12:47,600 --> 00:12:49,439 Speaker 1: And I've said this for years. Auto repairs the study 240 00:12:49,440 --> 00:12:51,800 Speaker 1: of human emotion. And I know I'm going along this segment. 241 00:12:51,840 --> 00:12:56,280 Speaker 1: I apologize, okay, but but you know it's not your 242 00:12:56,280 --> 00:12:58,760 Speaker 1: fault that I had to spend sixty dollars on a car. 243 00:12:59,080 --> 00:13:01,200 Speaker 1: It's gonna be your well when you don't take proper 244 00:13:01,280 --> 00:13:03,760 Speaker 1: care of my six to two thousand dollar car. Do 245 00:13:03,800 --> 00:13:06,360 Speaker 1: the synthetic oil change, keep me safe on the road, 246 00:13:06,679 --> 00:13:08,920 Speaker 1: let me get two hundred thousand miles out of it, 247 00:13:09,240 --> 00:13:11,280 Speaker 1: and then have to replace it all over again. Well, 248 00:13:11,640 --> 00:13:14,080 Speaker 1: and and and that's the game. Back in January, when 249 00:13:14,120 --> 00:13:16,240 Speaker 1: I had to put three thousand dollars into my daughter's car, 250 00:13:16,720 --> 00:13:18,319 Speaker 1: you know, they looked at me for a minute and 251 00:13:18,360 --> 00:13:20,160 Speaker 1: they said, you know, this is a nine year old car, 252 00:13:20,360 --> 00:13:22,480 Speaker 1: and and it's got over two hundred thousand miles. And 253 00:13:22,480 --> 00:13:24,320 Speaker 1: I said, yeah, and she's got two more years of 254 00:13:24,360 --> 00:13:26,640 Speaker 1: at school to go and then it possibly a third year. 255 00:13:26,800 --> 00:13:28,200 Speaker 1: I says, I need to get at least two years 256 00:13:28,200 --> 00:13:30,760 Speaker 1: out of this car, possibly three. I said, And the 257 00:13:30,800 --> 00:13:33,120 Speaker 1: difference is I hand you three grand now or I 258 00:13:33,120 --> 00:13:36,160 Speaker 1: hand you five hundred dollars a month. So I'm not 259 00:13:36,200 --> 00:13:38,400 Speaker 1: handing you five hundred dollars a month. And we plus 260 00:13:38,520 --> 00:13:41,760 Speaker 1: the increased insurance. Let's rock. And they just said, okay, 261 00:13:41,840 --> 00:13:44,240 Speaker 1: makes sense. You know, like I always say, I want 262 00:13:44,240 --> 00:13:46,559 Speaker 1: to be seventeen again. Not happening. I don't want to 263 00:13:46,559 --> 00:13:48,800 Speaker 1: spend any money on a car that's not happening either, 264 00:13:50,160 --> 00:13:53,280 Speaker 1: zero zero running any of the car doctor back right 265 00:13:53,280 --> 00:14:03,360 Speaker 1: after this, that's right. If you call and we're not live, 266 00:14:03,600 --> 00:14:05,400 Speaker 1: you can leave a message and we'll call you back 267 00:14:05,440 --> 00:14:07,800 Speaker 1: to get you on the air with Ron eight five 268 00:14:07,880 --> 00:14:12,920 Speaker 1: five zero nine zero zero. Speaking of Ron there he is, Hey, 269 00:14:13,120 --> 00:14:14,839 Speaker 1: welcome back. Let's get on over and talk to Phil 270 00:14:14,880 --> 00:14:16,760 Speaker 1: and Vermont. Phil. Welcome to the car doctor, sir. How 271 00:14:16,760 --> 00:14:20,520 Speaker 1: can I help that afternoon? Ron? It's right. Called you 272 00:14:20,640 --> 00:14:24,120 Speaker 1: last week about my two thousand eleven GMC and you 273 00:14:24,200 --> 00:14:27,680 Speaker 1: talked about the loose wire maybe for the plow and stuff, 274 00:14:27,720 --> 00:14:30,400 Speaker 1: and I checked all that. Then I had the mechanic 275 00:14:30,520 --> 00:14:36,640 Speaker 1: checked the the um. It's firing on all the cylinders 276 00:14:36,680 --> 00:14:39,480 Speaker 1: and stuff like that. But that's not my issue today. 277 00:14:39,920 --> 00:14:45,320 Speaker 1: Today I got a two thousand seven Chevy Malibo and 278 00:14:45,600 --> 00:14:48,720 Speaker 1: twice my wife had to have it towed. And sometime 279 00:14:48,800 --> 00:14:52,760 Speaker 1: it will start and and other times it won't start. 280 00:14:53,160 --> 00:14:55,680 Speaker 1: It's been you can go out there thirty times it 281 00:14:55,720 --> 00:14:57,560 Speaker 1: will start, then all of a sudden it won't start. 282 00:14:57,840 --> 00:15:00,240 Speaker 1: And I got at at to dealer now and they 283 00:15:00,360 --> 00:15:02,880 Speaker 1: did a continuity check on everything they could, and they 284 00:15:02,920 --> 00:15:07,080 Speaker 1: think they got it narrowed down to one of three modules. 285 00:15:07,440 --> 00:15:11,960 Speaker 1: It's not throwing any codes or nothing right bcm pcm um, 286 00:15:12,000 --> 00:15:14,040 Speaker 1: and I forget actually with the third instrument, it will 287 00:15:14,040 --> 00:15:17,160 Speaker 1: be inside the instrument cluster U when it goes into 288 00:15:17,200 --> 00:15:20,520 Speaker 1: this no crank, no start, any warring lights on the dashboard? 289 00:15:20,520 --> 00:15:24,920 Speaker 1: Does the odometer happen to say error? It does not. 290 00:15:25,160 --> 00:15:28,440 Speaker 1: It doesn't know. At first, everybody thought it was because 291 00:15:28,440 --> 00:15:30,880 Speaker 1: I headed another grudge. First they thought it was the 292 00:15:30,920 --> 00:15:35,200 Speaker 1: antie's thing, because that light did come up. Now, so 293 00:15:35,560 --> 00:15:38,360 Speaker 1: let's let's talk about how would we diagnosis from scratch. 294 00:15:38,440 --> 00:15:42,360 Speaker 1: The problem with cars today and something of this caliber 295 00:15:42,480 --> 00:15:44,480 Speaker 1: is it's too easy to assume it's a bad starter. 296 00:15:45,240 --> 00:15:47,520 Speaker 1: So sometimes what you have to do is you have 297 00:15:47,600 --> 00:15:49,560 Speaker 1: to set it up where you'll go down to the starter, 298 00:15:49,720 --> 00:15:53,360 Speaker 1: solenoid wire, the wire that actually engages the solenoid and 299 00:15:53,640 --> 00:15:56,680 Speaker 1: wire in a one side market ball. Just something so 300 00:15:56,760 --> 00:15:59,560 Speaker 1: that when you turn the key on into the crank position, 301 00:16:00,200 --> 00:16:03,560 Speaker 1: that bulb lights. All right. What we're trying to do 302 00:16:03,640 --> 00:16:06,400 Speaker 1: is prove power to the starter, to the solenoid to 303 00:16:06,440 --> 00:16:08,880 Speaker 1: see if it if it'll crank for that? All right? Now, 304 00:16:09,280 --> 00:16:14,400 Speaker 1: that was done? Which what was done? What you just said, 305 00:16:14,560 --> 00:16:18,120 Speaker 1: because that was the first graduate j and m Atto 306 00:16:18,680 --> 00:16:22,160 Speaker 1: they did all that improved. That was good, okay. They 307 00:16:22,240 --> 00:16:24,120 Speaker 1: so they caught it. They caught it in the act 308 00:16:24,120 --> 00:16:27,920 Speaker 1: when it would go into a no crank, yes, okay. 309 00:16:28,040 --> 00:16:29,720 Speaker 1: And when it was in a no crank that they 310 00:16:29,720 --> 00:16:34,440 Speaker 1: happened to scan for codes. Um, No, he didn't get 311 00:16:34,440 --> 00:16:37,360 Speaker 1: to it in time. He couldn't. It didn't show up nothing. 312 00:16:37,440 --> 00:16:42,640 Speaker 1: It fixed itself. Well did he scan for codes anyway? 313 00:16:43,320 --> 00:16:46,760 Speaker 1: He did, and he shows absolutely nothing. Okay, so there's 314 00:16:46,760 --> 00:16:51,200 Speaker 1: no there's no communication loss. So he so you're telling 315 00:16:51,240 --> 00:16:54,040 Speaker 1: me he caught it in the act. He tapped into 316 00:16:54,040 --> 00:16:56,480 Speaker 1: the he tapped into the signal line down to the starter, 317 00:16:57,320 --> 00:17:03,640 Speaker 1: and it had power. It had no power. It had power. Well, 318 00:17:03,680 --> 00:17:06,679 Speaker 1: if the if the starter had power to it and 319 00:17:06,720 --> 00:17:10,880 Speaker 1: it's grounded through the block and the ground coming off 320 00:17:10,920 --> 00:17:12,760 Speaker 1: the block is good, why wouldn't we think it's a 321 00:17:12,760 --> 00:17:18,919 Speaker 1: bad starter. I don't know that. He told me he 322 00:17:19,000 --> 00:17:21,159 Speaker 1: proved could He wanted to replace the start, but he 323 00:17:21,480 --> 00:17:24,040 Speaker 1: had to prove it to himself. He said that the 324 00:17:24,040 --> 00:17:28,560 Speaker 1: starter was good, and he did well. Something doesn't make 325 00:17:28,640 --> 00:17:32,640 Speaker 1: sense there, Phil in that. In that he's saying that 326 00:17:33,040 --> 00:17:36,200 Speaker 1: if the bull blit going down to the starter feed 327 00:17:37,400 --> 00:17:39,679 Speaker 1: all right, if the ball blit it had power, if 328 00:17:39,720 --> 00:17:42,320 Speaker 1: it had power, if it had ground the starters bad, 329 00:17:42,320 --> 00:17:44,440 Speaker 1: If the starter is not engaging. Sit tight film, and 330 00:17:44,520 --> 00:17:46,760 Speaker 1: we pull over and take this pause, and then we'll 331 00:17:46,760 --> 00:17:48,480 Speaker 1: talk about this a little bit more detail when I 332 00:17:48,520 --> 00:17:52,600 Speaker 1: get back zero running any of the car doctor coming 333 00:17:52,600 --> 00:18:24,160 Speaker 1: back right after this, don't go with that's me running 334 00:18:24,160 --> 00:18:25,520 Speaker 1: into the car doctor. I just want to bang on 335 00:18:25,560 --> 00:18:27,640 Speaker 1: the drone all day and sometimes I want to bang 336 00:18:27,680 --> 00:18:32,040 Speaker 1: on it. Well, that's another story, Phil Vermont. You're still there, sir, yes, 337 00:18:32,560 --> 00:18:38,639 Speaker 1: So let's just recap. The previous shop hooked up a 338 00:18:38,760 --> 00:18:41,320 Speaker 1: test light or some storm of some form of a bulb, 339 00:18:41,440 --> 00:18:45,800 Speaker 1: and he said he turned the key and the ballblit. Well, 340 00:18:45,880 --> 00:18:48,679 Speaker 1: I might not have exactly correct how he did it, 341 00:18:48,760 --> 00:18:52,000 Speaker 1: but he said he proved that the startard the sylumoid 342 00:18:52,200 --> 00:18:56,520 Speaker 1: was good. But I I don't know the exact procedure, 343 00:18:56,680 --> 00:18:58,840 Speaker 1: but he said he proved it to himself. So because 344 00:18:58,880 --> 00:19:01,040 Speaker 1: originally he wanted to be place to start it, but 345 00:19:01,560 --> 00:19:04,359 Speaker 1: he didn't feel comfortable doing that until he proved it okay, 346 00:19:04,359 --> 00:19:06,080 Speaker 1: So then he must have he must have not had 347 00:19:06,119 --> 00:19:08,159 Speaker 1: power going to the starter, and then he's assuming that 348 00:19:08,200 --> 00:19:10,720 Speaker 1: the starter itself is good based on that. So he 349 00:19:10,760 --> 00:19:11,960 Speaker 1: took it out of there, and you took it over 350 00:19:12,000 --> 00:19:13,639 Speaker 1: to the dealer and the dealers looking at it, but 351 00:19:13,760 --> 00:19:18,080 Speaker 1: the problem hasn't occurred for them. Correct, Well, well, what 352 00:19:18,200 --> 00:19:20,919 Speaker 1: happened down there was I brought it down to the 353 00:19:21,000 --> 00:19:24,320 Speaker 1: GM dealer and I dropped it off and I went 354 00:19:24,400 --> 00:19:25,960 Speaker 1: to start it. This is the heck of it. Before 355 00:19:25,960 --> 00:19:27,919 Speaker 1: I put the keys in the box and it won't 356 00:19:27,920 --> 00:19:31,199 Speaker 1: start again. They went out the next morning and it 357 00:19:31,240 --> 00:19:33,439 Speaker 1: popped right off and they hadn't been able to get it. 358 00:19:33,840 --> 00:19:37,119 Speaker 1: And then they said they couldn't change parts if they 359 00:19:37,160 --> 00:19:39,280 Speaker 1: didn't know what it was. Well they can't. And and 360 00:19:39,359 --> 00:19:40,920 Speaker 1: I'm going to tell you the exact same thing. But 361 00:19:40,960 --> 00:19:43,800 Speaker 1: I'm gonna also tell you that if the next moment 362 00:19:44,040 --> 00:19:46,280 Speaker 1: that you know, somebody worked on the card started, the 363 00:19:46,280 --> 00:19:48,360 Speaker 1: first thing anybody should have done was at least scan 364 00:19:48,440 --> 00:19:51,680 Speaker 1: all modules for fault codes. They do retain history. You'll 365 00:19:51,680 --> 00:19:53,840 Speaker 1: see a communication fault. At least it'll give you an 366 00:19:53,880 --> 00:19:57,280 Speaker 1: idea is you're a communication fault here. I'm not discounting 367 00:19:57,280 --> 00:19:59,280 Speaker 1: what the first mechanic did as far as proving the 368 00:19:59,280 --> 00:20:01,600 Speaker 1: start a good bay or otherwise. But if I'm not 369 00:20:01,640 --> 00:20:03,560 Speaker 1: the attending physician and I didn't see the test the 370 00:20:03,560 --> 00:20:05,800 Speaker 1: way it was run, you know how many times people 371 00:20:05,840 --> 00:20:08,040 Speaker 1: describe how somebody did something wrong to me, and I'm 372 00:20:08,080 --> 00:20:10,359 Speaker 1: listening to what they say, and I just go do 373 00:20:10,400 --> 00:20:13,000 Speaker 1: it my way and prove the parts bad anyway. Um 374 00:20:13,440 --> 00:20:16,480 Speaker 1: I you know, at this point all the dealership can 375 00:20:16,520 --> 00:20:19,560 Speaker 1: really do is scan codes. It's and what we're trying 376 00:20:19,600 --> 00:20:21,200 Speaker 1: to get around the long way around the barn to 377 00:20:21,280 --> 00:20:24,119 Speaker 1: tell you is that the starter is not just a 378 00:20:24,200 --> 00:20:28,120 Speaker 1: simple turn the key. A starter relay engages the starter 379 00:20:28,240 --> 00:20:32,320 Speaker 1: solenoid to crank the starter over. There's a powertrain control 380 00:20:32,359 --> 00:20:34,800 Speaker 1: module or the engine computer the PCM. There's a b 381 00:20:34,960 --> 00:20:38,080 Speaker 1: c M, a body computer module that's involved, and there's 382 00:20:38,119 --> 00:20:40,919 Speaker 1: probably two others in that circuit having to do with 383 00:20:41,000 --> 00:20:44,000 Speaker 1: engaging the starter and getting it to work. That's why 384 00:20:44,040 --> 00:20:47,040 Speaker 1: I say, if someone scans for codes, do they come 385 00:20:47,080 --> 00:20:49,359 Speaker 1: up with any sort of communication faults? If there's a 386 00:20:49,480 --> 00:20:52,080 Speaker 1: U one forty in it, you won forties a communication 387 00:20:52,200 --> 00:20:54,679 Speaker 1: fault typically found on the b c M when this 388 00:20:54,760 --> 00:20:58,080 Speaker 1: problem happens. If it does, and what's very very common 389 00:20:58,119 --> 00:21:00,080 Speaker 1: with these cars is they do go through b c 390 00:21:00,359 --> 00:21:03,560 Speaker 1: ms there It's it's not uncommon for a body computer 391 00:21:03,640 --> 00:21:05,400 Speaker 1: to fail on these cars, but you got to catch 392 00:21:05,440 --> 00:21:08,440 Speaker 1: it in the act but that's what he's saying. That's 393 00:21:08,440 --> 00:21:10,639 Speaker 1: why he's keeping it because he's already got three hours 394 00:21:10,680 --> 00:21:13,440 Speaker 1: into it, and they did all kinds of a continuity test, 395 00:21:13,480 --> 00:21:15,280 Speaker 1: and now he said he's got to kick it in 396 00:21:15,320 --> 00:21:19,159 Speaker 1: the act again. He's got some little USB drive or 397 00:21:19,200 --> 00:21:23,840 Speaker 1: something he's gonna keep right. He's in the act. He's 398 00:21:23,880 --> 00:21:26,200 Speaker 1: probably plugged into the O B D two port under 399 00:21:26,200 --> 00:21:29,320 Speaker 1: the dashboard. He's looking at pins six and fourteen. There's 400 00:21:29,320 --> 00:21:30,920 Speaker 1: a two and a half old signal in each of 401 00:21:30,960 --> 00:21:33,200 Speaker 1: those lines, and he's looking to see do they stay 402 00:21:33,240 --> 00:21:36,000 Speaker 1: consistent or strong or do they start to flake out? 403 00:21:36,040 --> 00:21:38,040 Speaker 1: And if they flake out, then we've got to go 404 00:21:38,040 --> 00:21:40,560 Speaker 1: and find the reason why that's the two and a 405 00:21:40,640 --> 00:21:42,480 Speaker 1: half old signal that comes out of that O b 406 00:21:42,600 --> 00:21:45,040 Speaker 1: D two connector sometimes I tell you guys that O 407 00:21:45,160 --> 00:21:46,960 Speaker 1: b D two is not just for scanning codes. There's 408 00:21:47,000 --> 00:21:49,600 Speaker 1: a lot more to it nowadays. Um, those two that 409 00:21:49,640 --> 00:21:51,320 Speaker 1: two and a half old signal in each of those 410 00:21:51,359 --> 00:21:55,080 Speaker 1: lines six and fourteen is going to show or prove 411 00:21:55,119 --> 00:21:57,720 Speaker 1: whether or not you've got network communication. Do you ever 412 00:21:57,760 --> 00:22:01,400 Speaker 1: have a bad phone in the house, Phil, Yes, okay. 413 00:22:01,560 --> 00:22:03,320 Speaker 1: And it just took a while to find it because 414 00:22:03,320 --> 00:22:04,760 Speaker 1: you had to catch it in the act, but that 415 00:22:04,800 --> 00:22:08,640 Speaker 1: one phone would pull down the whole network, the same thing, 416 00:22:08,680 --> 00:22:12,040 Speaker 1: different model. It's just that's just the way cars are today. 417 00:22:12,280 --> 00:22:16,760 Speaker 1: There's no there's there's no you know, there's no magic 418 00:22:16,800 --> 00:22:19,240 Speaker 1: pill here. It's it's got to be caught in the moment. 419 00:22:19,280 --> 00:22:20,960 Speaker 1: It's got to be. And that's why I keep saying, 420 00:22:21,000 --> 00:22:22,360 Speaker 1: you know, when you bring your car into the shop, 421 00:22:22,400 --> 00:22:24,040 Speaker 1: you gotta make sure the shop can deal with it 422 00:22:24,400 --> 00:22:26,600 Speaker 1: and catch it in the act. Why the first guy ever, 423 00:22:27,040 --> 00:22:28,800 Speaker 1: you know, stopped working on it. Was it something he 424 00:22:28,880 --> 00:22:30,560 Speaker 1: just couldn't he just didn't want to stay with it, 425 00:22:30,680 --> 00:22:35,160 Speaker 1: or he just he was seemed to think that the 426 00:22:35,200 --> 00:22:38,359 Speaker 1: ignition had to be re flashed or whatever, and he 427 00:22:38,720 --> 00:22:42,200 Speaker 1: was convinced it was probably needed a new key, a 428 00:22:42,359 --> 00:22:45,520 Speaker 1: new ignition switch, or the keys reprograms, and he and 429 00:22:45,600 --> 00:22:48,080 Speaker 1: he had not set up to do that. So he 430 00:22:48,119 --> 00:22:50,600 Speaker 1: recommended I bring it down there. Yeah, all right, Well 431 00:22:50,640 --> 00:22:52,320 Speaker 1: you gotta what now, you gotta wait because now that 432 00:22:52,400 --> 00:22:54,120 Speaker 1: I think the dealers on the right path, I think 433 00:22:54,160 --> 00:22:56,640 Speaker 1: he's got the right approach to it. From what you're 434 00:22:56,680 --> 00:22:58,920 Speaker 1: describing to any part to them this morning, they didn't 435 00:22:58,920 --> 00:23:01,560 Speaker 1: mention that he one of the modules had a memory. 436 00:23:01,680 --> 00:23:04,719 Speaker 1: I wonder why that is. Well, I don't know. I 437 00:23:04,760 --> 00:23:06,560 Speaker 1: wasn't the one talking to him, but I you know, 438 00:23:06,680 --> 00:23:08,680 Speaker 1: did they did they at least scan for codes? I'm 439 00:23:08,720 --> 00:23:11,800 Speaker 1: sure they did. Oh yeah, they went through the whole 440 00:23:12,080 --> 00:23:14,840 Speaker 1: right area and they just couldn't get nothing right. Well, 441 00:23:14,880 --> 00:23:18,200 Speaker 1: and you know what, sometimes if as if a module 442 00:23:18,320 --> 00:23:21,239 Speaker 1: is bad, sometimes it won't hold memory. But sometimes if 443 00:23:21,280 --> 00:23:24,120 Speaker 1: it does, it will so but at least if they're 444 00:23:24,119 --> 00:23:26,840 Speaker 1: scanning it for codes, that's at least the starting point. 445 00:23:27,200 --> 00:23:29,199 Speaker 1: You gotta wait, kiddo. There's nothing more you can do. 446 00:23:29,240 --> 00:23:30,760 Speaker 1: You're gonna have to give them some time and let 447 00:23:30,880 --> 00:23:32,960 Speaker 1: them do what they have to do. They're on the 448 00:23:33,040 --> 00:23:34,840 Speaker 1: right path. But don't be surprised that they come back 449 00:23:34,840 --> 00:23:36,960 Speaker 1: and they tell you that this is a BCM, a 450 00:23:37,040 --> 00:23:40,240 Speaker 1: body computer, very common fault on those vehicles that will 451 00:23:40,280 --> 00:23:44,040 Speaker 1: require replacement and reflashing. And um, that's what it's going 452 00:23:44,119 --> 00:23:45,800 Speaker 1: to take to fix it. So good luck to you. 453 00:23:45,880 --> 00:23:47,560 Speaker 1: Keep me, keep me in mind, call me next week, 454 00:23:47,680 --> 00:23:50,000 Speaker 1: let me know what ends up fixing this. Steven and 455 00:23:50,080 --> 00:23:53,399 Speaker 1: San Diego thirteen Ford Explorer waiting. They're very patiently. Steven, 456 00:23:53,400 --> 00:23:54,719 Speaker 1: how can I help you? Sir, you're not with the car. 457 00:23:54,800 --> 00:24:00,320 Speaker 1: Doctor h sir. This Ford Explorer Sport I've had since 458 00:24:00,440 --> 00:24:03,439 Speaker 1: new and it's always been serviced at the four dealer. 459 00:24:03,640 --> 00:24:07,680 Speaker 1: But I've been having problems with this PTU power transfer unit. 460 00:24:08,960 --> 00:24:11,320 Speaker 1: Um it's got too hard, the oil has gone bad, 461 00:24:11,400 --> 00:24:15,359 Speaker 1: and it's lunched itself. I replaced it. The dealer wanted 462 00:24:15,400 --> 00:24:17,000 Speaker 1: too much money to do that, so I did it 463 00:24:17,080 --> 00:24:20,720 Speaker 1: myself and it wasn't much fun. But it's on there. 464 00:24:20,720 --> 00:24:23,639 Speaker 1: It's working good. However, in the process of doing that, 465 00:24:23,760 --> 00:24:26,280 Speaker 1: I seem to have broken the steering lock and I 466 00:24:26,320 --> 00:24:29,560 Speaker 1: don't even I can't even find where it is or 467 00:24:29,600 --> 00:24:32,800 Speaker 1: how I may have damaged it and what to do about. Well, 468 00:24:32,880 --> 00:24:36,080 Speaker 1: when you when you, when you did the PTU, Stephen, 469 00:24:38,119 --> 00:24:41,840 Speaker 1: you took out the steering rack. You I'm trying to 470 00:24:41,840 --> 00:24:43,359 Speaker 1: think of how you got from one end of the 471 00:24:43,359 --> 00:24:45,760 Speaker 1: car or the other sort of speak. I didn't take 472 00:24:45,800 --> 00:24:48,320 Speaker 1: out the steering rack. I never touched the steering Anything 473 00:24:48,320 --> 00:24:50,960 Speaker 1: I did is I took off the passenger side wheel, 474 00:24:51,440 --> 00:24:53,760 Speaker 1: including the upright in the drive shaft, to pull that 475 00:24:53,840 --> 00:24:56,879 Speaker 1: out the transfer case so I could switch out. And 476 00:24:56,920 --> 00:24:59,280 Speaker 1: that's the only time I touched the steering, well, the steering, 477 00:24:59,520 --> 00:25:01,960 Speaker 1: the steering, the lock mechanism from what I recall, is 478 00:25:01,960 --> 00:25:04,720 Speaker 1: in the top part of the column, right, it's all 479 00:25:04,720 --> 00:25:07,879 Speaker 1: done up there. Now, it's possible that something's not broken. 480 00:25:07,880 --> 00:25:11,000 Speaker 1: It's possible that this is usually solenoid driven in the 481 00:25:11,040 --> 00:25:15,560 Speaker 1: solenoid is just not being actuated because maybe the solenoid stuck, 482 00:25:15,600 --> 00:25:18,480 Speaker 1: maybe the soloid doesn't have proper signal. But you did 483 00:25:18,520 --> 00:25:22,280 Speaker 1: a very mechanical repair. And I'm trying to think of 484 00:25:22,320 --> 00:25:24,720 Speaker 1: how you got to the point that how what you 485 00:25:24,760 --> 00:25:27,480 Speaker 1: did would affect the pt would would would affect the 486 00:25:27,480 --> 00:25:30,080 Speaker 1: steering wheel lock. It's just a it's just a little 487 00:25:30,080 --> 00:25:32,919 Speaker 1: lock finger that comes out and snags a notch in 488 00:25:32,960 --> 00:25:36,159 Speaker 1: the in the column so it doesn't rotate. Um, And 489 00:25:36,200 --> 00:25:39,520 Speaker 1: if I'm not mistaken on A thirteen, have you looked 490 00:25:39,520 --> 00:25:47,000 Speaker 1: have you pulled down the knee bolster and looked there wheel? Yeah, now, um, 491 00:25:47,160 --> 00:25:48,560 Speaker 1: take a look at that. If you can get your 492 00:25:48,600 --> 00:25:51,359 Speaker 1: hands on some service information that will help you, obviously. 493 00:25:51,480 --> 00:25:54,480 Speaker 1: But I sort of recall there's a why do I 494 00:25:54,520 --> 00:25:57,800 Speaker 1: think there's a ring plate, there's a there's a lock 495 00:25:57,880 --> 00:25:59,879 Speaker 1: plate there, and there's just a lock mechanism that it 496 00:26:00,000 --> 00:26:02,720 Speaker 1: has to latch into. But again, I don't see where 497 00:26:02,720 --> 00:26:04,640 Speaker 1: it's connected to what you did. I think it's more 498 00:26:04,640 --> 00:26:08,119 Speaker 1: coincidence than anything else. Not it thought that when I 499 00:26:08,760 --> 00:26:10,440 Speaker 1: the keys weren't in the car when I was doing 500 00:26:10,480 --> 00:26:13,600 Speaker 1: the work underneath. But I was pulling the stairing rack. 501 00:26:13,720 --> 00:26:17,200 Speaker 1: When I was wrestling off the wheel and the hub, 502 00:26:17,680 --> 00:26:20,359 Speaker 1: I was pulling stairing rack. And I'm thinking back and yeah, 503 00:26:20,359 --> 00:26:22,760 Speaker 1: that shouldn't have moved. It should have been locked in 504 00:26:23,520 --> 00:26:27,640 Speaker 1: without the keys in maignition. Well let's let's let's back 505 00:26:27,720 --> 00:26:29,399 Speaker 1: up into this a different way. If you've got the 506 00:26:29,440 --> 00:26:34,600 Speaker 1: keys out of the ignition, now does the steering column lock? No? Okay, 507 00:26:35,000 --> 00:26:36,879 Speaker 1: how do you know the column wasn't broken before you 508 00:26:36,920 --> 00:26:39,760 Speaker 1: did the PTU. It's a it's a possibility. It's not 509 00:26:39,800 --> 00:26:41,840 Speaker 1: my car, it's my wife's child. I hardly ever drive 510 00:26:41,920 --> 00:26:45,200 Speaker 1: it right, That's what I'm thinking. Okay, I'm thinking it 511 00:26:45,280 --> 00:26:48,119 Speaker 1: was broken beforehand, and you just happened to Welcome to 512 00:26:48,119 --> 00:26:50,919 Speaker 1: the world of order repair, my friend. You know this 513 00:26:51,040 --> 00:26:53,080 Speaker 1: is why you know what people don't understand. This is 514 00:26:53,080 --> 00:26:55,760 Speaker 1: why we wrote test everything. We wrote, test everything before 515 00:26:55,760 --> 00:26:59,000 Speaker 1: and after the repair. We make notes, um even go 516 00:26:59,160 --> 00:27:01,320 Speaker 1: so far as to take cures because we're never quite sure, 517 00:27:01,359 --> 00:27:03,359 Speaker 1: you know, with the chip in the glass before we 518 00:27:03,400 --> 00:27:05,440 Speaker 1: worked on it, after we worked on it, when did 519 00:27:05,440 --> 00:27:07,080 Speaker 1: the A B S light come on? And that type 520 00:27:07,119 --> 00:27:10,840 Speaker 1: of thing. So um, But you know, if you need 521 00:27:10,880 --> 00:27:13,119 Speaker 1: to run at car doctor show dot com, take my 522 00:27:13,160 --> 00:27:16,679 Speaker 1: email and if you send me the seventeen digit fin 523 00:27:16,760 --> 00:27:19,000 Speaker 1: if you can't find a picture of where this is at, 524 00:27:19,359 --> 00:27:21,040 Speaker 1: I'll do some digging when I get back to work 525 00:27:21,040 --> 00:27:22,760 Speaker 1: on Monday, and I'll see what I come up with, 526 00:27:22,760 --> 00:27:25,440 Speaker 1: and I'll shoot you much much appreciate it. I'll take 527 00:27:25,480 --> 00:27:27,080 Speaker 1: a look where you said. Now I know where it 528 00:27:27,160 --> 00:27:28,879 Speaker 1: is and how it works. I'll have a play with it. 529 00:27:28,920 --> 00:27:33,040 Speaker 1: But maybe I didn't break it. Yeah, maybe you didn't 530 00:27:33,040 --> 00:27:34,719 Speaker 1: break it. But you can't tell your wife. Listen, how 531 00:27:34,760 --> 00:27:37,400 Speaker 1: come you didn't notice that the story wheel? You can't 532 00:27:37,440 --> 00:27:39,359 Speaker 1: do that, man, I'm telling you right now. It's just 533 00:27:39,520 --> 00:27:42,280 Speaker 1: you know, you gotta go, honey. You know it's because 534 00:27:42,320 --> 00:27:43,720 Speaker 1: trust me, it'll be well. And you know what she's 535 00:27:43,720 --> 00:27:47,040 Speaker 1: gonna tell you. That's what I have you for, all right, 536 00:27:47,080 --> 00:27:49,880 Speaker 1: It's that's why she's got you. You're the mechanic, remember that. 537 00:27:50,359 --> 00:27:53,080 Speaker 1: So alright, alright, sir, thank you very much. You're very 538 00:27:53,080 --> 00:27:56,119 Speaker 1: welcome and enjoy the rest of the weekend. Zero nine. 539 00:27:56,760 --> 00:27:58,639 Speaker 1: Well you can't, Mike, he I mean, you just can't. 540 00:27:59,080 --> 00:28:01,359 Speaker 1: You know, honey, you broke your car. I didn't break 541 00:28:01,400 --> 00:28:03,240 Speaker 1: the car. The car is a piece of junk, and 542 00:28:03,280 --> 00:28:04,960 Speaker 1: then you end up buying a new car for them. 543 00:28:05,000 --> 00:28:09,080 Speaker 1: That's the way it works. Zo zero. The car doctors 544 00:28:09,119 --> 00:28:19,000 Speaker 1: coming back right after this. Hey, welcome back. When don't 545 00:28:19,080 --> 00:28:20,399 Speaker 1: in the car docu, let's go over. It's off to 546 00:28:20,520 --> 00:28:24,600 Speaker 1: Rebecca in Minnesota, Western Minnesota, which I guess is different 547 00:28:24,640 --> 00:28:27,119 Speaker 1: than Eastern Minnesota. But she's in Minnesota. Rebecca, how can 548 00:28:27,160 --> 00:28:31,240 Speaker 1: I help you? Well, I need a car that doesn't exist. 549 00:28:31,960 --> 00:28:34,600 Speaker 1: And my sister in law, who's a big fan, tells me, 550 00:28:34,680 --> 00:28:36,080 Speaker 1: and by the way, thank you for the call. I 551 00:28:36,200 --> 00:28:39,560 Speaker 1: feel very honored. She says, you probably no better than 552 00:28:39,600 --> 00:28:41,840 Speaker 1: I do, whether or not the car exists. Okay, what 553 00:28:41,920 --> 00:28:46,000 Speaker 1: are we looking for. We're looking for a Jeep Liberty 554 00:28:46,200 --> 00:28:51,080 Speaker 1: with a backup camera and UH lane change warnings. Of course, 555 00:28:51,080 --> 00:28:53,840 Speaker 1: they stopped making the Jeep Liberty about half a dozen 556 00:28:53,920 --> 00:28:56,720 Speaker 1: years ago, and I haven't been able to find anything 557 00:28:56,920 --> 00:29:01,239 Speaker 1: with that kind of ground clearance. That's the most importan point. Uh, 558 00:29:01,360 --> 00:29:03,560 Speaker 1: that kind of front seats, that kind of back seats, 559 00:29:03,600 --> 00:29:07,640 Speaker 1: that kind of uh inside storage, that's at a reasonable 560 00:29:07,680 --> 00:29:10,560 Speaker 1: price and doesn't use too much gas. Um. I have 561 00:29:10,640 --> 00:29:15,240 Speaker 1: to cope in Western Minnesota basically with UH snow drifts, 562 00:29:15,640 --> 00:29:22,320 Speaker 1: icy conditions, and uh white out things like that. My 563 00:29:23,840 --> 00:29:26,320 Speaker 1: car buying for the past several years is consisted of 564 00:29:26,320 --> 00:29:29,320 Speaker 1: saving up and then buying used sedan with front wheel 565 00:29:29,400 --> 00:29:32,360 Speaker 1: drive and no more than thirty thousand miles on it, 566 00:29:32,800 --> 00:29:34,760 Speaker 1: and within five years I'll run it up to one 567 00:29:34,840 --> 00:29:37,120 Speaker 1: fifty and then I want to be done because I've 568 00:29:37,120 --> 00:29:40,800 Speaker 1: got to have reliability driving those conditions. But man, would 569 00:29:40,840 --> 00:29:43,480 Speaker 1: I like a car with better ground clearance And it 570 00:29:43,480 --> 00:29:46,320 Speaker 1: seems like they're just not making them with as much 571 00:29:46,360 --> 00:29:50,240 Speaker 1: ground clearance as a Jeep Liberty since the Jeep Liberties. Yeah, 572 00:29:50,280 --> 00:29:54,000 Speaker 1: the Jeep Liberties are gone what nine years now if 573 00:29:54,000 --> 00:29:58,760 Speaker 1: I'm thinking right, quite, Yeah, they've gone a while. Uh 574 00:29:59,000 --> 00:30:01,719 Speaker 1: and like an avalanche is closed. But they don't make 575 00:30:01,760 --> 00:30:05,720 Speaker 1: those either. Pickup won't do it because I don't have 576 00:30:05,760 --> 00:30:08,840 Speaker 1: the driving skills with a pickup. They're not usually front 577 00:30:08,800 --> 00:30:11,840 Speaker 1: will drive there all will drive, or four wheel which 578 00:30:11,880 --> 00:30:15,120 Speaker 1: is not my thing. And they're expensive, and they're gas guzzlers. 579 00:30:15,160 --> 00:30:18,560 Speaker 1: That's not going to meet my western Minnesota snowy blowy 580 00:30:18,600 --> 00:30:21,800 Speaker 1: prairie needs well. And you know, to the point you're 581 00:30:21,800 --> 00:30:24,640 Speaker 1: actually you're really doing it right because you're trying to 582 00:30:24,640 --> 00:30:26,880 Speaker 1: find a vehicle that you fit in, that you're comfortable in, 583 00:30:28,000 --> 00:30:30,120 Speaker 1: you know, And that's and and that's just so important 584 00:30:30,120 --> 00:30:31,720 Speaker 1: because a lot of people rush out to buy the 585 00:30:31,720 --> 00:30:33,480 Speaker 1: car and then you know, two weeks later to decide 586 00:30:33,520 --> 00:30:35,000 Speaker 1: this isn't the right car for me, and then that's 587 00:30:35,000 --> 00:30:37,800 Speaker 1: a whole that's a whole different problem. So he's just 588 00:30:37,880 --> 00:30:41,080 Speaker 1: making a lot of cute cars these days, but most 589 00:30:41,120 --> 00:30:43,840 Speaker 1: of them don't have the safety feature. They think it's 590 00:30:43,880 --> 00:30:45,800 Speaker 1: for off roading, so they don't give it the backup 591 00:30:45,840 --> 00:30:48,600 Speaker 1: cam or the blind spot, got to have those. Well, 592 00:30:48,720 --> 00:30:51,880 Speaker 1: they're wondering, you know, I've looked at the Honda CRV 593 00:30:52,000 --> 00:30:54,840 Speaker 1: in the Toyota four Runner. They're just not quite tall enough. 594 00:30:55,360 --> 00:30:57,000 Speaker 1: Is there anything out there? Or am I going to 595 00:30:57,080 --> 00:30:59,360 Speaker 1: have to wait until they start making something again. The 596 00:30:59,520 --> 00:31:01,560 Speaker 1: only thing I can think of, and I say this 597 00:31:01,600 --> 00:31:03,240 Speaker 1: all the time, I like the car. I don't know 598 00:31:03,240 --> 00:31:05,560 Speaker 1: if it has the ground clearance but I know it has. 599 00:31:05,960 --> 00:31:08,040 Speaker 1: I know it has the blind spot mirrors, and I 600 00:31:08,080 --> 00:31:10,160 Speaker 1: know it has the backup cam. Is the Ford escape 601 00:31:10,160 --> 00:31:11,680 Speaker 1: if you look at that? Or is that just too 602 00:31:11,680 --> 00:31:17,520 Speaker 1: small for you? Um, it's the ground clearance issue because 603 00:31:18,360 --> 00:31:22,280 Speaker 1: in addition to you know, driving through prairie roads, I 604 00:31:22,320 --> 00:31:25,040 Speaker 1: want to be able to drive onto my local lake 605 00:31:25,720 --> 00:31:27,880 Speaker 1: which gets buckles and heaves, so you've got to have 606 00:31:27,880 --> 00:31:30,000 Speaker 1: the ground clearance to get over that. Some of the 607 00:31:30,080 --> 00:31:33,560 Speaker 1: roads I have to drive on are not paved, so 608 00:31:33,680 --> 00:31:36,360 Speaker 1: the ground clearance is really an issue. There. Are you 609 00:31:36,400 --> 00:31:40,920 Speaker 1: sure you don't want just a Jeep Wrangler awfully big, 610 00:31:40,960 --> 00:31:44,440 Speaker 1: awfully expensive, And maybe I'll just say for a few 611 00:31:44,480 --> 00:31:49,000 Speaker 1: more years and wind up getting that because they are attractive. 612 00:31:49,400 --> 00:31:51,440 Speaker 1: But I'm trying to remember, does the Wrangler half both 613 00:31:51,480 --> 00:31:54,160 Speaker 1: the backup cam and the blind spot warnings? I'm not 614 00:31:54,200 --> 00:31:56,960 Speaker 1: sure about the blind spot warnings, but the backup cam 615 00:31:57,040 --> 00:31:59,240 Speaker 1: can be installed in just about any vehicle today, so 616 00:31:59,240 --> 00:32:01,280 Speaker 1: if it's not fact three, it can be installed as 617 00:32:01,280 --> 00:32:06,920 Speaker 1: an add on. Yeah, that's a fair question. I would 618 00:32:06,960 --> 00:32:10,800 Speaker 1: have to say likely, only because it seems like we 619 00:32:10,840 --> 00:32:13,400 Speaker 1: can do anything nowadays. We can we can add anything 620 00:32:13,400 --> 00:32:16,840 Speaker 1: we want to a vehicle, any any decent aftermarket manufacturer. 621 00:32:17,280 --> 00:32:19,440 Speaker 1: Maybe the way to approach this is pick a vehicle 622 00:32:19,520 --> 00:32:22,880 Speaker 1: you like and then then go Google search. Can I 623 00:32:22,920 --> 00:32:26,320 Speaker 1: add blinds? Backup cameras? No brainer that you can. You 624 00:32:26,320 --> 00:32:28,120 Speaker 1: can go to crutch Field dot com and look up 625 00:32:28,160 --> 00:32:30,479 Speaker 1: we're backup cameras just about any vehicle and they'll tell 626 00:32:30,480 --> 00:32:32,760 Speaker 1: you what they have what they don't have. But as 627 00:32:32,760 --> 00:32:35,560 Speaker 1: far as a blind spot, safety mirrors, I'm sure that 628 00:32:35,560 --> 00:32:37,400 Speaker 1: can be added. That's a matter of searching out on 629 00:32:37,440 --> 00:32:39,600 Speaker 1: the net and finding that they make it for whatever 630 00:32:39,680 --> 00:32:42,080 Speaker 1: vehicle you eventually settle on. The Other thing to keep 631 00:32:42,120 --> 00:32:46,120 Speaker 1: in mind is watch what you're buying, because mechanically you're 632 00:32:46,160 --> 00:32:48,760 Speaker 1: dealing with, you know, ten twelve year old vehicles and 633 00:32:48,800 --> 00:32:51,200 Speaker 1: they're getting older every day. So perhaps you want to 634 00:32:51,240 --> 00:32:54,760 Speaker 1: try and find maybe a fourteen fifteen vehicle, Spend a 635 00:32:54,760 --> 00:32:58,480 Speaker 1: little more money, get a little bit better technology, and 636 00:32:58,520 --> 00:33:00,760 Speaker 1: then you're not gonna have a parts issue, you know, 637 00:33:00,840 --> 00:33:02,760 Speaker 1: two years from now, three years from now, should you 638 00:33:02,800 --> 00:33:04,600 Speaker 1: need it, let me know what you end up doing. 639 00:33:04,680 --> 00:33:06,600 Speaker 1: I'm curious. Let's see how this one pans out. I'm 640 00:33:06,680 --> 00:33:08,400 Speaker 1: running any of the car doctor. We'll be back right 641 00:33:08,440 --> 00:33:13,440 Speaker 1: after this Hey, welcome back, run an end of the car, doctor. 642 00:33:13,480 --> 00:33:16,280 Speaker 1: Let's go over to Dodge in Delaware fourteen jeep Cherokee Dodge. 643 00:33:16,320 --> 00:33:18,000 Speaker 1: Welcome to the car doctor, sir, How can I help? 644 00:33:22,320 --> 00:33:24,640 Speaker 1: I know this has been going on for years, but 645 00:33:24,760 --> 00:33:27,560 Speaker 1: I brought a used two thousand fourteen cheap jer kee, 646 00:33:27,920 --> 00:33:31,880 Speaker 1: drove about a year, no problem, and now sometimes I 647 00:33:31,920 --> 00:33:34,760 Speaker 1: can fill it up with gas and some days I 648 00:33:34,800 --> 00:33:37,440 Speaker 1: can't put four gowns in it. Okay, how many miles 649 00:33:37,440 --> 00:33:44,160 Speaker 1: on this thing? Three? And it's kind of early. So 650 00:33:44,280 --> 00:33:46,120 Speaker 1: here's the deal, because the clock is gonna grab us. 651 00:33:46,440 --> 00:33:49,400 Speaker 1: Have your mechanic look all right, coming off the fuel 652 00:33:49,600 --> 00:33:51,840 Speaker 1: the film neck, there's gonna be what we call a 653 00:33:51,920 --> 00:33:54,440 Speaker 1: recirculation too, but it's basically a hose that runs down 654 00:33:54,480 --> 00:33:57,400 Speaker 1: the filler neck and plugs into the top of the tank. 655 00:33:57,680 --> 00:33:59,800 Speaker 1: There's also gonna be a hose from the tank to 656 00:33:59,840 --> 00:34:04,400 Speaker 1: the charcoal canister. All right, unplug both of them. Go 657 00:34:04,520 --> 00:34:07,200 Speaker 1: try and put gas in it. If it still won't 658 00:34:07,240 --> 00:34:11,480 Speaker 1: take fuel, you've now eliminated the emission system, that the 659 00:34:11,520 --> 00:34:15,319 Speaker 1: events system, and you've eliminated the research tube. All right, 660 00:34:15,360 --> 00:34:17,919 Speaker 1: You've eliminated the chance of spider webs and any other 661 00:34:17,960 --> 00:34:20,160 Speaker 1: restrictions that can get built up in there over time. 662 00:34:20,480 --> 00:34:23,719 Speaker 1: You've now made the tank a singular tank by itself. 663 00:34:24,000 --> 00:34:26,640 Speaker 1: If the tank still doesn't take fuel, it's a tank 664 00:34:27,040 --> 00:34:29,160 Speaker 1: and it's not uncommon. They do fail, they do have 665 00:34:29,160 --> 00:34:31,160 Speaker 1: some issues. There's more than a few bulletins out there 666 00:34:31,160 --> 00:34:33,200 Speaker 1: talking about it, and um, you're gonna have to go 667 00:34:33,239 --> 00:34:35,120 Speaker 1: to chrys or we're not to Chrysler to get a tank, 668 00:34:35,160 --> 00:34:37,120 Speaker 1: but you have to buy a tank from Chrysler. They're 669 00:34:37,120 --> 00:34:38,759 Speaker 1: the only source for it that I'm aware of. Do 670 00:34:38,880 --> 00:34:40,960 Speaker 1: those tests coming back? If you need more, I'm runing 671 00:34:41,040 --> 00:34:42,760 Speaker 1: any in the car doctor. Hey, if you're like Stephen 672 00:34:42,800 --> 00:34:47,400 Speaker 1: in San Diego, this hour explorer, remember motocraft parts for 673 00:34:47,440 --> 00:34:49,800 Speaker 1: all your repair and maintenance needs for close to five decades. 674 00:34:49,840 --> 00:34:52,680 Speaker 1: Motorcraft is stuff for durability and quality. More information at 675 00:34:52,680 --> 00:35:01,680 Speaker 1: motorcraft dot com. Second, do