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Speaker 1: Ron Anian, I don't know seven f one to fifty

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Speaker 1: that had a P zero four fifty six small evapp leak. Small.

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Speaker 1: A small evapp leak is defined as less than twenty

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Speaker 1: thousands of an inch over a period of time, a

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Speaker 1: loss of a vacuum. The car Doctor, I guess that

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Speaker 1: means you're going to be a gearhead, right, You're really

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Speaker 1: going to work on cars your whole life. Because while

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Speaker 1: everybody else was going out and buying different things, I

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Speaker 1: was so excited. I saved my money to buy a

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Speaker 1: battery charger. There's something wrong with me, like, I was

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Speaker 1: so excited. Look, ma, look what I did. I put

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Speaker 1: a battery charger.

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Speaker 2: Welcome to the radio home of ron Ananian, the Car Doctor.

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Speaker 2: Since nineteen ninety one, this is where car owners the

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Speaker 2: world overturned to for their definitive opinion on automotive repair.

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Speaker 2: If your mechanics giving you a busy signal, pick up

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Speaker 2: the phone and call in.

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Speaker 1: The garage doors are open, but I am here to

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Speaker 1: take your calls at eight five five five six ninety nine.

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Speaker 2: Hundred and now he's an amazing Here's a cremenous act.

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Speaker 3: Here's a startling act. The amazing, the thrilling, the greatest, spectacular, incredible, exciting,

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Speaker 3: wonderful wirrel fame, the most unusual novel action.

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Speaker 2: Running.

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Speaker 1: Wow. Sixty years since the Beatles appeared. Huh, that's that's crazy,

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Speaker 1: And I remember it like yesterday. So what does that

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Speaker 1: make me? How can I remember sixty years ago when

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Speaker 1: I'm only thirty nine. I don't understand that. We Uh,

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Speaker 1: we had two trucks in the shop this week that

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Speaker 1: I thought were kind of interesting. When it was a

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Speaker 1: nineteen Ford f two to fifty pick them up truck

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Speaker 1: with about thirty five thousand miles on it, and the

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Speaker 1: other one was a twenty twenty Ram twenty five hundred

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Speaker 1: diesel pickup truck with sixty thousand miles on it, and

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Speaker 1: they're both in for service. The Ford owner wanted, you know,

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Speaker 1: at first, what I thought was a little bit extravagant.

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Speaker 1: You know, he wanted to go through all the drive

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Speaker 1: line fluids and change all these things that I said, Gee,

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Speaker 1: you know, how necessary is this? I know how John

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Speaker 1: drives the truck. He drives the truck easy. He doesn't

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Speaker 1: push it. He's not using it for construction or retail.

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Speaker 1: It's it's just like his daily driver. And he doesn't

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Speaker 1: drive it every day. He's got other vehicles to drive,

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Speaker 1: and you know he's asking for differential fluids and transfer

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Speaker 1: case and you know all these drive line fluids that, Yeah,

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Speaker 1: if you're using it for four wheel drive operation, plowing construction, yeah,

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Speaker 1: I get it, and I would I would endorse that.

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Speaker 1: But you know, I don't know. I guess my reaction

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Speaker 1: was wrong. You know, it's because I used to have

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Speaker 1: a harder stance on fluids, and then I've softened, and

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Speaker 1: then then I've seen what these two vehicles represented to

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Speaker 1: me this week, and I'm back in that same pool

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Speaker 1: again of change everything. It's all bad. The Ram pickup

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Speaker 1: had sixty thousand miles on it.

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Speaker 4: Again.

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Speaker 1: The owner is an electrician, I know him as well

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Speaker 1: as I know John, and not an abused vehicle, not

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Speaker 1: driven hard, not you know, used for anything other than

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Speaker 1: just daily transportation to get around. And it was shocking.

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Speaker 1: It really was both trucks, thirty the f two fifty

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Speaker 1: thirty thousand miles, the rear end fluid, the gear oil

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Speaker 1: that came out of this truck. It was smoked. I mean,

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Speaker 1: there's no other way to say it. It was discolored.

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Speaker 1: It was thin. It was beat up, wasn't watery, it

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Speaker 1: hadn't been you know, it's not like it was submerged

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Speaker 1: in a lake somewhere. But you could just tell this

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Speaker 1: fluid needed to be changed. It was time the diesel

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Speaker 1: pick up the twenty twenty ram. Same thing, all the fluids,

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Speaker 1: and it made me realize that, you know, we're dealing

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Speaker 1: with I don't know, you know we are. Are we

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Speaker 1: servicing our vehicles enough? Are we looking at them and going, well,

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Speaker 1: it's you know, because I think and I think I did,

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Speaker 1: I think I did. I fell into the trap. Hey,

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Speaker 1: you know, it's only got thirty thousand miles on it's

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Speaker 1: only got fifty thousand miles on it. Vehicles go to

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Speaker 1: three hundred thousand miles today. Maybe we don't need the

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Speaker 1: service as much. It's only it's a truck. It's heavy duty.

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Speaker 1: It doesn't need service, it doesn't need fluids at this point.

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Speaker 1: It's not working that hard. Yeah, let me tell you,

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Speaker 1: judging by the fluids, these vehicles were working hard. You know,

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Speaker 1: they were desperately in need of fluid and drive line

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Speaker 1: services and you know maintenance. The RAM needed front breaks.

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Speaker 1: It was time to put front brakes on it, and

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Speaker 1: you know, I don't do this often, but I will

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Speaker 1: admit that there's a category where this happens. Where Mike

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Speaker 1: had asked me, he said, hey, Ron, can we avoid

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Speaker 1: putting front rotors on it? Because I'm doing front breaks early. Now,

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Speaker 1: the theory of rotors is, you know, there's a scuff

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Speaker 1: on that new roador there's a cross hatch finish on

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Speaker 1: that new rotor, and that cross hatch that that grainy

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Speaker 1: effect helps to break in. A new brake pad helps

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Speaker 1: to seat the pads, and you can run into problems

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Speaker 1: not doing a rotor with breaks, doing what we call

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Speaker 1: a pad slap. You know, I got it. Roadors were

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Speaker 1: a fortune. The brake pads themselves. Anybody want to guess

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Speaker 1: how much front brake pads out of Chrysler are for

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Speaker 1: a twenty twenty ram twenty five hundred diesel and there's

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Speaker 1: a lot of weight on a diesel pickup truck. Tom's

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Speaker 1: off by one hundred, three hundred and eighty bucks for

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Speaker 1: a set of brake pads. I kind of almost fell over,

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Speaker 1: you know, four hundred dollars for brake pads. Now, they

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Speaker 1: were the most gorgeous brake pads I ever saw. Come

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Speaker 1: out of a come out of a cardboard box. I

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Speaker 1: you know, if I could, I would have run off

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Speaker 1: and married them. They were that good look and it

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Speaker 1: was just you know, like coly cow and it was funny,

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Speaker 1: right we you know, we noticed we measured those brake

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Speaker 1: pads had to be twelve millimeters stick. They were a

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Speaker 1: little bit thicker than the average brake pad. And is

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Speaker 1: that because of the diesel? Is that because of you

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Speaker 1: know oe original equipment stuff. And his roadors were absolutely spotless.

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Speaker 1: And that is one reason why I will do that,

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Speaker 1: where I will swap a brake pad on a heavy

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Speaker 1: truck if the roadors are clean. And his roadors were

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Speaker 1: absolutely spotless. And I've noticed that for the last fifty

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Speaker 1: years of working on vehicles, it seems like the trucks

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Speaker 1: certain ones, certain applications, or how they're driven, if they're

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Speaker 1: not out in an abusive environment, it seems like the

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Speaker 1: rotors hold up longer and you can get away with it.

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Speaker 1: I think it's a case by case basis. I don't

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Speaker 1: say you can do it on everything, but if you're

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Speaker 1: trying to save some money and it's a work vehicle

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Speaker 1: per se, and you have no brake pulse. You can

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Speaker 1: try it as long as you have the understanding. Hey,

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Speaker 1: if I end up with if I end up with

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Speaker 1: a shake, if I end up where the brakes don't

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Speaker 1: feel like they're seating or breaking in as quickly as

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Speaker 1: they should, then you got to put rotors on it.

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Speaker 1: But you know, I guess the point of this open

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Speaker 1: becomes you've got to take a hard look at your vehicle,

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Speaker 1: whatever you're driving. You know, most of what we did

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Speaker 1: is not recommended by manufacturer in either case, because everything

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Speaker 1: is lifetime fluid, everything lasts forever. But I noticed that

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Speaker 1: they were very specific about the fluid requirements. Chrysler wanted

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Speaker 1: seventy five eighty five synthetic gear oil. They wanted a

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Speaker 1: specific fluid for the transfer case. Nothing I found on

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Speaker 1: the outside readily available for the same way. Both of

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Speaker 1: them required a pose additive to the rear axle. The

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Speaker 1: brake pads I could have found on the outside, but

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Speaker 1: I wasn't convinced, and the customer asked specifically for Chrysler OWI,

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Speaker 1: And I'm glad to oblige a customer, and you know,

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Speaker 1: give them what they want, But just look at your vehicle.

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Speaker 1: Are you really ready for the road ahead. Are you

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Speaker 1: really ready for you know, whatever lies beyond? Are you

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Speaker 1: trying to get to that two hundred thousand mile mark?

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Speaker 1: And are you doing your maintenance? Are you doing enough maintenance?

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Speaker 1: And both of these gentlemen, they're both I consider them

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Speaker 1: car guys. They're hot rodders, and we know each other

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Speaker 1: on that on that on that scene, you know, it's

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Speaker 1: they're very in touch with their vehicles. And they were

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Speaker 1: absolutely spot on and what they required and what they asked.

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Speaker 1: We were all shocked, we really were. And we saved

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Speaker 1: samples of all the gear oil. And I guess that's

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Speaker 1: what I guess that's what car guys do, right, you know,

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Speaker 1: it's like proud, proud papas. Oh look at the gar

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Speaker 1: oil I took out of the rear end of your truck. Wow,

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Speaker 1: look at that. I've never seen anything that dark and

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Speaker 1: dirty since well, you know, it's it's weird. What you know,

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Speaker 1: how men bond, right? I just uh, But in any event,

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Speaker 1: there we were, so do some maintenance, take care of

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Speaker 1: your vehicle. Let's let's see where can we go. Let's

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Speaker 1: introduce John from Connecticut, say hello, and then we're going

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Speaker 1: to pull over and take a pause and we'll bring

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Speaker 1: them back. John, Welcome to the car doctors, sir. What

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Speaker 1: can we do to get you started today? Yes, you're welcome.

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Speaker 1: How can I help?

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Speaker 5: Well, first, I want to just tell you really quick

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Speaker 5: that I called you about a simplistic tractor. I think

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Speaker 5: there was about a year ago or more. And what

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Speaker 5: it was was the It was the button. The button

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Speaker 5: had worn out on the electronic technicians, so we just

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Speaker 5: put a key start in there.

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Speaker 1: Okay.

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Speaker 4: What happens to the is a lot too.

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Speaker 1: I haven't seen it on the cars, although I do notice.

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Speaker 1: You know, one of the things I notice on cars

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Speaker 1: in the last three years is certain models after they

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Speaker 1: hit the fifty thousand mile mark. And I don't know

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Speaker 1: why that's significant, but I just seem to notice it.

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Speaker 1: Around the mid that mid one hundred thousand marker, I

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Speaker 1: noticed the buttons are starting to crack. And you don't

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Speaker 1: see it at first. I noticed it on my wife's Explorer.

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Speaker 1: Actually that's what made me start looking at other cars.

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Speaker 1: So you know, if you're driving a push button vehicle,

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Speaker 1: look at your button closely, especially at night when the

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Speaker 1: lights are on and the button is lit up. You know,

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Speaker 1: you'll see a small stress crack in the button, and

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Speaker 1: you wonder, is that, you know, is at the beginning

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Speaker 1: of the end, you know, But yeah, I could, I

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Speaker 1: could believe it. I haven't seen any buttons fail, but

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Speaker 1: you know, you wonder, you wonder what's going to happen

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Speaker 1: when that button fails. How it's going to drive people crazy?

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Speaker 1: So but anyway, go on with your question, sir.

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Speaker 5: I have a two thousand and seven Toyota Yaris and

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Speaker 5: it's got about it's got two hundred and thirty two

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Speaker 5: thousand ninit or so, and it's been a really good car,

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Speaker 5: and it's probably time for me to look for another

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Speaker 5: vehicle on only because the body is rusting, right, you know,

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Speaker 5: because I'm Connecticut and they don't They just put that

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Speaker 5: brine on their central So yeah, I guess there's a

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Speaker 5: there's something that neutralizes that, but they don't use it.

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Speaker 5: Miss Date. I don't know.

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Speaker 4: That's what I've heard, but who knows.

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Speaker 5: I don't, but I've been I was thinking about a

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Speaker 5: a Corolla, which is very good, but the CVT transmission

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Speaker 5: I'm not so sure about that. But some people complain

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Speaker 5: about some people say, well, it'll last long enough, you know.

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Speaker 5: And I also was thinking about the Prius uh, the

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Speaker 5: pres Yes, that's a Prius at a Prius Prime. And is

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Speaker 5: that battery that the the plug in battery for the prime.

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Speaker 5: Is that exposed to the elements.

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Speaker 1: You're talking about the one four, the the plug in

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Speaker 1: part not to my knowledge. Now there is there is

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Speaker 1: some sort of protective casing around it.

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Speaker 4: There is, Okay, yeah.

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Speaker 1: There should be. Yeah, I mean they can't expose it.

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Speaker 1: They can't expose it to you know, think about if

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Speaker 1: they exposed anything, uh, such as you know, electrical such

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Speaker 1: as that to the elements to the road, to the road,

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Speaker 1: and think of the contamination that would endure over the

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Speaker 1: course of a few short years and what that would

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Speaker 1: look like. So, you know, not not, it wouldn't It

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Speaker 1: wouldn't look great. Hey, John, let me pull over, take

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Speaker 1: a pause. When I come back, we'll finish up, all right,

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Speaker 1: Stay put, I'm Ron and Aye in the car doctor.

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Speaker 1: We'll be back right after this. Don't go away, you.

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Speaker 3: Have done what's more fun than listening to Ron and

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Speaker 3: Anie in the car doctor and getting that car fixed?

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Speaker 1: Right A five five, five, six zero nine nine zero zero.

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Speaker 1: Give Ron a call now back to Ron. Hey, welcome back, John,

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Speaker 1: let's come back to you on Connecticut. So my question is,

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Speaker 1: you know you're looking at Toyotas. Are you considering anything

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Speaker 1: else in terms of a new car purchase.

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Speaker 5: No, it's just well maybe Honts, but I think Honda

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Speaker 5: has got to hand of get a little bit sloppy.

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Speaker 5: It seems like or something from what I've heard, and Toyotas.

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Speaker 5: I always had Toyotas and I've had good luck with them.

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Speaker 1: Well, and then I would stay with Toyota's. You know,

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Speaker 1: every car has its problems, right, every every car company

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Speaker 1: has their achilles heel. And I think, what we what

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Speaker 1: we have failed? I know I did until recently. What

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Speaker 1: I failed to realize is, and I see a lot

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Speaker 1: of people do this is there is a culture to

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Speaker 1: purchasing a vehicle, or there's a culture within that company

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Speaker 1: their attitude towards resolving issues and resolving problems. And I'm

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Speaker 1: not saying one is better than the other, but you know,

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Speaker 1: it's you've got to find something that appeals to you,

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Speaker 1: that makes sense, that you you know, that will that

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Speaker 1: will work for you. You're it's a major investment now,

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Speaker 1: you know. I was saying to my wife this morning,

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Speaker 1: how expensive vehicles have become and it's no wonder that

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Speaker 1: so many people, unfortunately are in debt, and so many

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Speaker 1: people are hanging on the cars longer, and so many

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Speaker 1: people are driving older cars or buying used cars because

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Speaker 1: of the price of cars. So this is a major

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Speaker 1: decision in life when you stop and look at it,

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Speaker 1: what cars cost. That being said, you know, I think

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Speaker 1: Toyota has a very good culture within it. Coyota has

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Speaker 1: a very good experience. Having purchased two now in the family,

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Speaker 1: having seen two people go through three actually go through

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Speaker 1: the process myself included, I can say that I think

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Speaker 1: they've got a great process and procedure, and I think

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Speaker 1: they have good customer service. Can they disappoint you? You

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Speaker 1: know what you're gonna get to. You're gonna get to

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Speaker 1: the just at a warranty mark and something's going to

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Speaker 1: go wrong and they're either going to fix it or

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Speaker 1: they're not. But all the car companies are like that,

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Speaker 1: you know. But they have a good lead up to that,

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Speaker 1: they have a good experience, they have a good sales response,

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Speaker 1: and I think Toyota should be commended for that. And

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Speaker 1: this is from a guy who ten years ago when

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Speaker 1: they had all the unintended acceleration issues and everything they

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Speaker 1: had going on. I was critical of them. I think

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Speaker 1: they've recovered from that, and I think they've done a

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Speaker 1: very good job, you know. That being said, Honda, I

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Speaker 1: think Honda makes a good product. You know, I can

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Speaker 1: tell you from the local dealers that are around me.

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Speaker 1: They have in I got to say it like this,

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Speaker 1: They've got an attitude problem in terms of you know, Honda, Honda, Honda.

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Speaker 1: You can't criticize Honda and admit their faults. They can't,

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Speaker 1: but they're there just the same. But again, Honda's you know,

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Speaker 1: every car is not for everybody, you know. I think

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Speaker 1: what you've got to do is you're coming out of

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Speaker 1: a two thousand and seven Toyota YR, as you said,

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Speaker 1: very very different car than today's technology. The car is

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Speaker 1: fifteen going on sixteen years old. The technology is very different,

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Speaker 1: and you're going to go from a gas version to

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Speaker 1: possibly a hybrid version. I wouldn't fear the CVET. I

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Speaker 1: think the CVET has had massive improvements over the years,

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Speaker 1: and to their credit, the majority of car companies when

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Speaker 1: they have if at sixty thousand miles the trans fails

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Speaker 1: for some odd reason, the car companies today know the

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Speaker 1: value of social media and how quickly they can be condemned.

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Speaker 1: And I think they're standing up and all trying to

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Speaker 1: do the right thing quickly and recognize the defects and

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Speaker 1: the deficiencies if it exists. None that I know of

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Speaker 1: exists in the CVTs on Toyota's at this moment. So

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Speaker 1: that being said, I would tell you to go drive

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Speaker 1: the vehicle. You know, don't make a decision about what

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Speaker 1: to buy until you drive something. You may sit in

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Speaker 1: the hybrid Prius and go, yeah, this isn't for me,

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Speaker 1: or you may sit in there go wow, this is

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Speaker 1: the best thing since chocolate cake. You know, you don't know,

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Speaker 1: you know, And I would always go I always like

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Speaker 1: to do my first road test at dusk. I like

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Speaker 1: to go, oh, you know, you try to make my

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Speaker 1: appointment three thirty four o'clock. We do the walk around

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Speaker 1: in the showroom, and then we're out on the road

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Speaker 1: for thirty quarter to five, just as the sun is

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Speaker 1: going down. Because for me, dusk is an interesting time

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Speaker 1: to be driving. There's the change from daylight to night time.

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Speaker 1: You know, if you're going to have difficulty seeing, it's

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Speaker 1: going to you know, if your eyes have to adjust.

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Speaker 1: You're in a strange vehicle, strange environment. I think it's

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Speaker 1: a good place to have social impact. It's very easy

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Speaker 1: to make a decision about buying a car twelve o'clock

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Speaker 1: on a Saturday afternoon of the sun shining and the

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Speaker 1: birds are singing. You know, you want to know how

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Speaker 1: that car is going to react and how you're going

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Speaker 1: to handle it in a different environment, a darker environment,

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Speaker 1: a change of environment, because again, fifteen years you're used

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Speaker 1: to you know, you could probably reach every button and

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Speaker 1: control in that yours with your eyes closed, right.

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Speaker 6: Oh yeah, yeah.

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Speaker 1: Now they've moved everything around. It's like the Shell game.

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Speaker 1: You know, where's the radio knob, where's the heater control,

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Speaker 1: where's the ignition switch? All of it's changed, and you

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Speaker 1: know it's not easy to adapt to the newer technology.

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Speaker 1: So you've got to take some time and go look

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Speaker 1: at it. You know the other thing that I would

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Speaker 1: throw in the mix if you want to just take

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Speaker 1: a sample and you don't want to go look at Honda,

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Speaker 1: go drive a Ford, Go see what Ford does. Go

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Speaker 1: look at something, Go look at the new escape. I

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Speaker 1: like the new Escape. I think the new Escape is

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Speaker 1: a great vehicle. You know, the older models were good.

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Speaker 1: I think the newer models are great. You know, I

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Speaker 1: think there's a long line of of good vehicle there.

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Speaker 1: I would go look and drive. Let's see over at Chevy.

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Speaker 1: Just for giggles, go drive a Chevy Equinox. I think

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Speaker 1: they've come a long way, all right. I would do

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Speaker 1: that just so that you could say you did, because

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Speaker 1: you don't want to have you know, you don't want

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Speaker 1: to second guess yourself and have buyer's remorse, had and

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Speaker 1: drive anything. I just drove a Toyota, and you'll probably

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Speaker 1: come back to that, but at least it'll make you

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Speaker 1: feel better because when you see the price tag of

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Speaker 1: both of those vehicles, you know, thirty to fifty grand,

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Speaker 1: depending upon what you buy, you're going to go.

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Speaker 3: Well.

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Speaker 1: I know I made the right choice because I looked

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Speaker 1: at everything right, and it's you got to keep this

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Speaker 1: in mind. Then I'll leave it here for you. John.

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Speaker 1: It's like dating. Don't fall in love on the first date.

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Speaker 1: Don't fall in love with the first car you drive,

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Speaker 1: because you know you may find something else later on.

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Speaker 1: You've got to go back and look at least twice.

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Speaker 1: In my opinion, and you've got to listen to what

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Speaker 1: the and look at what the dealership says, and how

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Speaker 1: do they represent themselves, how do they present it, how

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Speaker 1: do they present the financing options? You know, ask about

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Speaker 1: extended warranty, and take a look at the service department.

362
00:18:01,800 --> 00:18:03,800
Speaker 1: Try and take a sneak peek when they're not looking.

363
00:18:04,160 --> 00:18:06,560
Speaker 1: How clean is the place, how organized is the place?

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Speaker 1: Is that where you want to trust your automotive repairs

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Speaker 1: in that particular dealership, that particular brand of car. A

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Speaker 1: lot to look at, a lot to consider. Good luck,

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Speaker 1: I'm running any of the car doctor. We'll be back

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Speaker 1: right after this. Don't go away, Hey, welcome back. Let's

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Speaker 1: try something different. Let's go to Tim and Illinois, but

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Speaker 1: we're going to go in the shop with AutoZone at

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Speaker 1: the same time. Tim, Welcome, sir. I think I know

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Speaker 1: how I want to handle this question because you kind

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Speaker 1: of lead into what I wanted to talk about in

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Speaker 1: the shop today courtesy of AutoZone. So how can I

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Speaker 1: help you today? Go ahead?

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Speaker 3: I have a two thousand and five Nissan Centrispec five seer.

377
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Speaker 3: It has a It had a rear shock that was

378
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Speaker 3: leaking oil. I was noticing some oil by the rear wheel,

379
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Speaker 3: and I thought I could just replace the shock strut

380
00:19:21,560 --> 00:19:26,480
Speaker 3: combination with a quick strut. So I pulled the old

381
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Speaker 3: strut out and I went to put a new one in.

382
00:19:30,240 --> 00:19:34,200
Speaker 3: And it's nowhere close. I mean, I can pry around,

383
00:19:34,280 --> 00:19:38,440
Speaker 3: I can do things and get it where the hole

384
00:19:38,560 --> 00:19:41,679
Speaker 3: at the bottom of the shock. There's two bolts that

385
00:19:41,760 --> 00:19:44,240
Speaker 3: hold it in at the top, and then there's a

386
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Speaker 3: long bolt that goes through the shock at the bottom. Right,

387
00:19:47,840 --> 00:19:50,880
Speaker 3: I can't get that within an inch of the hole

388
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Speaker 3: where it's supposed to be.

389
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Speaker 1: How do you do you have the other side unbolted? No? No,

390
00:19:57,160 --> 00:19:59,879
Speaker 1: is it a beam, rear axle, or an independent reaction.

391
00:20:01,520 --> 00:20:02,200
Speaker 3: It's a beam.

392
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Speaker 1: It's a beam. You may have to disconnect the other side.

393
00:20:05,600 --> 00:20:07,359
Speaker 1: How do you how do you have the vehicle support

394
00:20:07,400 --> 00:20:09,600
Speaker 1: it up in the air? Off the off the pinch

395
00:20:09,640 --> 00:20:14,120
Speaker 1: weld of the of the body correct? Yeah, okay, and

396
00:20:14,160 --> 00:20:17,080
Speaker 1: obviously you've got the tire off. Did you measure the

397
00:20:17,080 --> 00:20:19,040
Speaker 1: old strut versus the new strut.

398
00:20:20,119 --> 00:20:23,560
Speaker 3: I laid them side by side. They look identical.

399
00:20:23,960 --> 00:20:26,239
Speaker 1: Well if they measured, If they measure the same, it

400
00:20:26,280 --> 00:20:29,439
Speaker 1: came out. Brother, It's got to go in all right.

401
00:20:29,640 --> 00:20:31,440
Speaker 1: It's you know, I hate I hate this. I hate

402
00:20:31,440 --> 00:20:33,800
Speaker 1: to say it so basic like that, you're either you're

403
00:20:33,840 --> 00:20:36,200
Speaker 1: not seeing it right the point of angle of attack.

404
00:20:36,960 --> 00:20:38,439
Speaker 1: But if it came out, it's got to go in.

405
00:20:38,720 --> 00:20:41,080
Speaker 1: If you told me it was, you know, longer than

406
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Speaker 1: I think, we've got a reason to go and say, hey,

407
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Speaker 1: maybe you've got the wrong strut all right, but I

408
00:20:46,200 --> 00:20:49,080
Speaker 1: don't think so. If they if you physically measure them

409
00:20:49,119 --> 00:20:52,520
Speaker 1: point to point, it might be just the angle of

410
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Speaker 1: how you're trying to put it in. Do you recall

411
00:20:55,320 --> 00:20:58,320
Speaker 1: the direction or the the the angle of deflection on

412
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Speaker 1: how you pulled it out? Can you replicate that?

413
00:21:01,880 --> 00:21:02,120
Speaker 3: Yes?

414
00:21:02,720 --> 00:21:04,840
Speaker 1: And you still can't get you still can't get it

415
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Speaker 1: to come in.

416
00:21:06,440 --> 00:21:09,640
Speaker 3: No, I can't get it to come in there. And

417
00:21:09,640 --> 00:21:12,359
Speaker 3: and maybe it is that I have to take both

418
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Speaker 3: sides off and then try it from from that point

419
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Speaker 3: of view.

420
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Speaker 1: Right, Although I will say, if you got it out,

421
00:21:20,960 --> 00:21:22,639
Speaker 1: how easy was it to get out? Did it just

422
00:21:22,640 --> 00:21:24,160
Speaker 1: come right out with no interference?

423
00:21:25,200 --> 00:21:28,800
Speaker 3: Yeah? It came out with no interference and nothing. You know,

424
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Speaker 3: it wasn't like something slam doing I took.

425
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Speaker 6: It out or anything. It just right?

426
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Speaker 3: Why do I hit it and it popped out.

427
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Speaker 1: So let's do this. Let's make a science project out

428
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Speaker 1: of it. If you take the other side out, note

429
00:21:43,440 --> 00:21:46,120
Speaker 1: exactly how you take it out. If it came out

430
00:21:46,119 --> 00:21:50,719
Speaker 1: that way, it's got to go back in that way, agreed. Yeah, okay,

431
00:21:51,000 --> 00:21:53,320
Speaker 1: so let's make it simple like that. Let me tell

432
00:21:53,359 --> 00:21:55,560
Speaker 1: you a struts story too, and just just be mildly

433
00:21:55,600 --> 00:21:57,199
Speaker 1: aware of this. Where did you get these struts from?

434
00:21:57,359 --> 00:21:57,919
Speaker 1: Can you tell me?

435
00:22:00,720 --> 00:22:01,280
Speaker 3: Yeah?

436
00:22:01,400 --> 00:22:02,000
Speaker 4: Rock Otto?

437
00:22:02,240 --> 00:22:05,240
Speaker 1: Okay, yeah, rock Otto's fine? You know it? Is it

438
00:22:05,280 --> 00:22:07,240
Speaker 1: a name brand?

439
00:22:09,160 --> 00:22:12,080
Speaker 3: No, it's one of their brands.

440
00:22:11,680 --> 00:22:14,840
Speaker 1: Okay, And I'll tell you what that's okay. I you know,

441
00:22:14,960 --> 00:22:17,119
Speaker 1: I was going to tell you all about we had

442
00:22:17,560 --> 00:22:20,240
Speaker 1: we had an five camera in the shop a couple

443
00:22:20,240 --> 00:22:23,360
Speaker 1: of weeks ago and we were doing a suspension overhaul.

444
00:22:23,920 --> 00:22:27,399
Speaker 1: I'm very fussy lately on suspension, and that's where I

445
00:22:27,440 --> 00:22:28,879
Speaker 1: was going with this, and I wanted to share this

446
00:22:28,920 --> 00:22:32,200
Speaker 1: with you and everybody else that I've seen the name

447
00:22:32,240 --> 00:22:36,800
Speaker 1: brand stuff get to be very harsh in the last

448
00:22:36,800 --> 00:22:38,639
Speaker 1: couple of years. I'm not sure why, but all the

449
00:22:38,680 --> 00:22:40,920
Speaker 1: name brand struts and shocks that we see out there,

450
00:22:41,440 --> 00:22:44,959
Speaker 1: I find they ride too hard and I'm not sure

451
00:22:45,200 --> 00:22:47,679
Speaker 1: if and I'm a little bit frustrated with these companies

452
00:22:47,680 --> 00:22:50,640
Speaker 1: because I've called up to talk to people and everybody says, well,

453
00:22:50,680 --> 00:22:53,639
Speaker 1: you know it meets and matches OWE specification. Yeah, I

454
00:22:53,680 --> 00:22:56,679
Speaker 1: don't think so. We did a set of front struts

455
00:22:56,720 --> 00:22:59,439
Speaker 1: in a FOURD escape a couple of months back that

456
00:22:59,560 --> 00:23:02,080
Speaker 1: road so badly I had to pull them out and

457
00:23:03,400 --> 00:23:05,640
Speaker 1: switch to a different brand completely. And this is when

458
00:23:05,680 --> 00:23:08,480
Speaker 1: I discovered this. I went from using them on Roshock

459
00:23:09,000 --> 00:23:12,040
Speaker 1: and we put in doural Ass struts, and I did

460
00:23:12,080 --> 00:23:14,199
Speaker 1: the same thing with this five came. I put in

461
00:23:14,240 --> 00:23:17,520
Speaker 1: doorless struts, and I found they rode better, they handled better.

462
00:23:18,000 --> 00:23:21,400
Speaker 1: And I've got this theory that these private label struts

463
00:23:22,280 --> 00:23:25,800
Speaker 1: are built to a different standard, that they're not trying

464
00:23:25,880 --> 00:23:30,320
Speaker 1: to get such an exact harsh environment. I don't know

465
00:23:30,359 --> 00:23:32,680
Speaker 1: how to explain it, really, it just seems like they

466
00:23:32,800 --> 00:23:36,640
Speaker 1: ride better, as if they're not over engineered, over complicated.

467
00:23:37,680 --> 00:23:40,240
Speaker 1: So you could be right in your Rock autos. I

468
00:23:40,359 --> 00:23:44,639
Speaker 1: was writing my dooral ast all right, and I found

469
00:23:44,640 --> 00:23:46,560
Speaker 1: that the doorless struts rode really well.

470
00:23:48,000 --> 00:23:50,359
Speaker 3: Part of the reason I went with the Rock Auto

471
00:23:50,640 --> 00:23:57,679
Speaker 3: was the car is a CenTra sers BAC five, right,

472
00:23:58,040 --> 00:24:02,359
Speaker 3: and they had a particular model. Let's said it was

473
00:24:02,520 --> 00:24:08,199
Speaker 3: specifically for the Seer SPAC five. And what I was

474
00:24:08,240 --> 00:24:13,960
Speaker 3: finding and from all the local auto parts houses was

475
00:24:14,040 --> 00:24:18,560
Speaker 3: it theirs were the same for all centers, and that

476
00:24:18,560 --> 00:24:22,199
Speaker 3: that was a big part of why I chose what

477
00:24:22,320 --> 00:24:22,919
Speaker 3: I chose.

478
00:24:23,040 --> 00:24:25,000
Speaker 1: Did you happen to did you happen to check AutoZone

479
00:24:25,040 --> 00:24:27,160
Speaker 1: out of curiosity?

480
00:24:27,280 --> 00:24:27,480
Speaker 5: Yes?

481
00:24:27,560 --> 00:24:30,440
Speaker 3: I did. They only had dura last right.

482
00:24:30,600 --> 00:24:32,560
Speaker 1: Did they say it was specific for the model or

483
00:24:32,560 --> 00:24:35,240
Speaker 1: did they cover did they just have blanket coverage?

484
00:24:35,359 --> 00:24:38,480
Speaker 3: There was general for for all models.

485
00:24:38,880 --> 00:24:42,960
Speaker 1: Okay, all right, So and you found that online or

486
00:24:43,000 --> 00:24:44,320
Speaker 1: you talked to somebody in the store.

487
00:24:45,440 --> 00:24:46,959
Speaker 3: No, I went online.

488
00:24:47,160 --> 00:24:49,520
Speaker 1: All right, at that point you may want to talk

489
00:24:49,560 --> 00:24:52,359
Speaker 1: to somebody in the store. And then what's different about it?

490
00:24:52,400 --> 00:24:56,199
Speaker 1: Is it the physical dimension or is it just the

491
00:24:56,320 --> 00:24:57,240
Speaker 1: ride in the handling?

492
00:24:58,840 --> 00:25:01,840
Speaker 3: I would guess the right in the handling, because everything

493
00:25:01,920 --> 00:25:07,160
Speaker 3: with the car is dimensionally the same as the standard CenTra. Right.

494
00:25:07,160 --> 00:25:10,120
Speaker 6: I would think a sport model.

495
00:25:09,880 --> 00:25:12,840
Speaker 3: With the six speed manual on the bigger engine.

496
00:25:13,000 --> 00:25:13,240
Speaker 6: Right.

497
00:25:13,760 --> 00:25:17,720
Speaker 1: Right. Okay, I would tell you to, you know, go

498
00:25:17,760 --> 00:25:20,600
Speaker 1: ahead and pull the other side, but I would measure this.

499
00:25:20,600 --> 00:25:23,119
Speaker 1: I wouldn't do this by eye. If you're off by

500
00:25:23,160 --> 00:25:25,000
Speaker 1: a quarter of an inch, that could be the reason

501
00:25:25,000 --> 00:25:26,760
Speaker 1: you're not getting it to go back in, because in

502
00:25:26,800 --> 00:25:28,840
Speaker 1: my mind, if it came out, it's got to go in. Brother.

503
00:25:29,359 --> 00:25:34,280
Speaker 1: There's there's no reason why it wouldn't. So you know,

504
00:25:34,359 --> 00:25:37,440
Speaker 1: and let's let's attack it from me. You're very welcome,

505
00:25:37,440 --> 00:25:38,679
Speaker 1: Good luck to you. Let me know what happened. If

506
00:25:38,720 --> 00:25:40,560
Speaker 1: you have any more problems, you know where to find me.

507
00:25:40,640 --> 00:25:43,760
Speaker 1: Tim all right, ye, thank you, you're very welcome. And

508
00:25:43,800 --> 00:25:45,760
Speaker 1: for everybody else out there, for my guys in the field,

509
00:25:46,280 --> 00:25:48,119
Speaker 1: take a look at the AutoZone dural ass line of

510
00:25:48,119 --> 00:25:51,040
Speaker 1: shocks and struts and you'll find more at atozone pro

511
00:25:51,119 --> 00:25:53,159
Speaker 1: dot com. I'm ronning any in the car doctor, I'll

512
00:25:53,200 --> 00:26:09,440
Speaker 1: be back right after this. Welcome back, run any of

513
00:26:09,440 --> 00:26:14,320
Speaker 1: the car doctor. Let's wander over to Arizona. Talk to Tom. Tom, welcome,

514
00:26:14,320 --> 00:26:16,119
Speaker 1: what's going on with three buipless saber? How can I

515
00:26:16,160 --> 00:26:16,399
Speaker 1: help you?

516
00:26:16,440 --> 00:26:16,600
Speaker 4: Sir?

517
00:26:18,040 --> 00:26:18,200
Speaker 3: Hi?

518
00:26:18,440 --> 00:26:22,879
Speaker 4: Thanks? Have a break noise in the rear after a

519
00:26:22,880 --> 00:26:28,359
Speaker 4: break job and intermitt it and it seems to happen

520
00:26:29,720 --> 00:26:34,679
Speaker 4: going very slow driving into my driveway right before I stop.

521
00:26:34,720 --> 00:26:37,159
Speaker 4: It's it's almost like the sound you hear on an

522
00:26:37,160 --> 00:26:38,399
Speaker 4: airplanes when they break on.

523
00:26:38,440 --> 00:26:42,240
Speaker 6: The runway that grave kind of sound.

524
00:26:43,600 --> 00:26:46,320
Speaker 4: Yeah, and when I back up, it makes it. But

525
00:26:46,359 --> 00:26:49,520
Speaker 4: it doesn't do it all the time. It doesn't do it.

526
00:26:49,080 --> 00:26:51,080
Speaker 3: Driving speeds, kind.

527
00:26:50,920 --> 00:26:54,399
Speaker 4: Of blow speeds. And I took it back after a

528
00:26:54,400 --> 00:26:56,680
Speaker 4: couple thousand miles because it did it from the beginning,

529
00:26:57,119 --> 00:26:59,639
Speaker 4: after the break job, when they put new rotors and

530
00:26:59,720 --> 00:27:03,159
Speaker 4: paths and they said, oh, it looks fine. The pads

531
00:27:03,160 --> 00:27:07,840
Speaker 4: look good, the pins look greased, no problem.

532
00:27:07,880 --> 00:27:09,200
Speaker 6: This is this is good.

533
00:27:09,520 --> 00:27:12,680
Speaker 1: This is an O three less saber rear four wheel

534
00:27:12,720 --> 00:27:19,440
Speaker 1: disc car. Yes, okay, rear breaks. It's I'm gonna say

535
00:27:19,440 --> 00:27:22,560
Speaker 1: it's an It's either either in the compound of the

536
00:27:22,560 --> 00:27:27,359
Speaker 1: brake pad itself, or perhaps there is a shim, you know,

537
00:27:27,440 --> 00:27:30,159
Speaker 1: the caliper, the guide shim for the brake pad that

538
00:27:30,200 --> 00:27:33,440
Speaker 1: they're not seeing is rubbing and they have to look

539
00:27:33,560 --> 00:27:37,040
Speaker 1: really close to the point that they're not going to

540
00:27:37,119 --> 00:27:40,199
Speaker 1: catch it all the time, those little shims. Is it

541
00:27:40,280 --> 00:27:44,360
Speaker 1: a is it a can you say if it's a chalkboard,

542
00:27:44,400 --> 00:27:46,440
Speaker 1: a piece of chalk on a chalkboard kind of a

543
00:27:46,520 --> 00:27:49,920
Speaker 1: sunds Is it a low level scrape at times? Or

544
00:27:49,960 --> 00:27:52,879
Speaker 1: is it is it purely grinding like grit.

545
00:27:54,040 --> 00:27:57,359
Speaker 4: It's more like grinding, but it's not that loud, and

546
00:27:57,840 --> 00:27:59,160
Speaker 4: it doesn't happen all the time.

547
00:27:59,320 --> 00:28:04,240
Speaker 1: Right if you least the break, does it go away?

548
00:28:05,240 --> 00:28:06,200
Speaker 4: Yeah?

549
00:28:06,240 --> 00:28:09,080
Speaker 1: Well, if it goes away at that instant, I could

550
00:28:09,119 --> 00:28:12,200
Speaker 1: still be a shim because the shim could be slightly mispositioned.

551
00:28:13,400 --> 00:28:16,840
Speaker 1: Have they have they taken the pads in the caliber

552
00:28:16,880 --> 00:28:18,479
Speaker 1: back off to look for anything rubbing?

553
00:28:20,080 --> 00:28:20,240
Speaker 4: No?

554
00:28:20,400 --> 00:28:22,359
Speaker 1: I think that's their next step. Are these guys your

555
00:28:22,400 --> 00:28:23,200
Speaker 1: regular mechanic.

556
00:28:25,440 --> 00:28:26,359
Speaker 4: It's a break that's a.

557
00:28:28,359 --> 00:28:32,440
Speaker 1: Chain break shop, So I think it's a two step conversation.

558
00:28:32,560 --> 00:28:34,600
Speaker 1: I think it's have you had any problem with your

559
00:28:34,880 --> 00:28:38,720
Speaker 1: brand of pads before? Listen? Breaks are a very near

560
00:28:38,760 --> 00:28:41,040
Speaker 1: and dear subject to a lot of mechanics. You know,

561
00:28:41,080 --> 00:28:44,240
Speaker 1: they'll they'll and I think we tend to guard our

562
00:28:44,840 --> 00:28:47,640
Speaker 1: our brands as closely as the identity of our children,

563
00:28:47,680 --> 00:28:49,080
Speaker 1: if you know what I'm saying, because we don't want

564
00:28:49,080 --> 00:28:51,840
Speaker 1: to let any trade secrets when we're talking amongst ourselves

565
00:28:51,880 --> 00:28:55,560
Speaker 1: as mechanics, you know, unless we specifically ask some guys.

566
00:28:55,560 --> 00:28:57,760
Speaker 1: Some guys believe in cheap pads. Some guys believe in

567
00:28:57,760 --> 00:29:00,400
Speaker 1: spending big money. I'm kind of middle of the road.

568
00:29:00,440 --> 00:29:02,280
Speaker 1: I'm happy with the brake pads. I'll tell you I use.

569
00:29:02,400 --> 00:29:04,880
Speaker 1: We use power stop pads and Dura rotors all day

570
00:29:04,920 --> 00:29:10,240
Speaker 1: long and you know, great stuff, great stuff. They work well.

571
00:29:11,040 --> 00:29:13,760
Speaker 1: We also use the dural Aast line of brake pads

572
00:29:13,880 --> 00:29:18,000
Speaker 1: for Moto Zone. They work well all day long, no problems, right,

573
00:29:19,000 --> 00:29:21,959
Speaker 1: you know. I find that I find that the line

574
00:29:22,240 --> 00:29:26,680
Speaker 1: of break parts that guys are using, well, they'll know

575
00:29:26,880 --> 00:29:31,120
Speaker 1: my point is what's working and what's not right. They

576
00:29:31,160 --> 00:29:34,160
Speaker 1: know that, yeah, we've had this problem with this set

577
00:29:34,160 --> 00:29:36,880
Speaker 1: of pads or that set of pads. So if they're

578
00:29:36,920 --> 00:29:40,240
Speaker 1: saying that they don't see anything and have they heard

579
00:29:40,280 --> 00:29:44,640
Speaker 1: the noise, no, okay, then a they've got to hear

580
00:29:44,680 --> 00:29:47,080
Speaker 1: the noise. But you know, they've got to do something

581
00:29:47,160 --> 00:29:50,040
Speaker 1: for you at the very least possibly pull them apart.

582
00:29:50,200 --> 00:29:53,240
Speaker 1: Is something rubbing, If something's not rubbing, then I think

583
00:29:53,240 --> 00:29:55,880
Speaker 1: that they've got it. They're obligated to, you know, swap

584
00:29:55,880 --> 00:29:57,360
Speaker 1: in another set of pads to see if it's a

585
00:29:57,360 --> 00:29:58,320
Speaker 1: pad noise issue.

586
00:29:58,840 --> 00:30:00,600
Speaker 6: All right, I do want.

587
00:30:00,480 --> 00:30:03,200
Speaker 4: To do that test. If I do take my foot

588
00:30:03,240 --> 00:30:05,800
Speaker 4: off and it stops, what does that mean?

589
00:30:06,320 --> 00:30:07,720
Speaker 1: Well, I thought you said you do take your foot

590
00:30:07,720 --> 00:30:08,600
Speaker 1: off and it's a stop.

591
00:30:09,960 --> 00:30:13,000
Speaker 4: Well, I think so, but I need to go. I'm

592
00:30:13,000 --> 00:30:13,760
Speaker 4: coming to stop.

593
00:30:14,160 --> 00:30:16,280
Speaker 1: Well, if you take your if you take your foot

594
00:30:16,320 --> 00:30:19,640
Speaker 1: off and it stops, then we know it's an application

595
00:30:19,760 --> 00:30:21,920
Speaker 1: of the break, and I'd be inclined to think it's

596
00:30:22,080 --> 00:30:27,600
Speaker 1: more break pad. However, you know the break shim or

597
00:30:27,640 --> 00:30:30,440
Speaker 1: the guide. The guide could be not the guide, but

598
00:30:30,560 --> 00:30:33,720
Speaker 1: the shim itself that holds it to the bracket could

599
00:30:33,720 --> 00:30:36,840
Speaker 1: be moving on the bracket as well. Let me ask

600
00:30:36,880 --> 00:30:39,520
Speaker 1: you this question. If you can catch this in a

601
00:30:39,600 --> 00:30:42,640
Speaker 1: moment of noise, if you step harder on the break,

602
00:30:43,600 --> 00:30:44,800
Speaker 1: does it go away?

603
00:30:46,600 --> 00:30:48,440
Speaker 4: Well, my car would stop, Well.

604
00:30:48,280 --> 00:30:51,680
Speaker 1: It would stop, it would it would stop. But in

605
00:30:51,760 --> 00:30:54,680
Speaker 1: the in the application, in that moment, does it change

606
00:30:54,680 --> 00:30:57,680
Speaker 1: the pitch? The point I'm trying to get at is

607
00:30:57,680 --> 00:31:00,720
Speaker 1: is it is it sensitive to the the amount of

608
00:31:01,120 --> 00:31:03,520
Speaker 1: load you're putting on the brake pedal to how loud

609
00:31:03,600 --> 00:31:07,440
Speaker 1: or how quiet and diminishing does the pad become. You've

610
00:31:07,440 --> 00:31:08,720
Speaker 1: got to play with that a little bit.

611
00:31:09,600 --> 00:31:12,920
Speaker 4: You know that it's usually it's usually happening at one

612
00:31:13,000 --> 00:31:15,280
Speaker 4: or two miles per hour speed. It's like, right.

613
00:31:15,200 --> 00:31:18,040
Speaker 1: Before I stop, then I'm gonna say it's in the pad,

614
00:31:18,680 --> 00:31:20,720
Speaker 1: and I'm gonna say it's it's just it's just that

615
00:31:20,880 --> 00:31:23,960
Speaker 1: moment of speed. You could try deglazing the brakes. Do

616
00:31:24,000 --> 00:31:25,080
Speaker 1: you know how to deglaze?

617
00:31:26,640 --> 00:31:28,440
Speaker 4: You mean, drive real fast and slam.

618
00:31:28,400 --> 00:31:30,880
Speaker 1: On the no no, no, find a find a big

619
00:31:30,920 --> 00:31:37,600
Speaker 1: empty parking lot, you know, and just in reverse, do

620
00:31:38,440 --> 00:31:41,000
Speaker 1: you know, six seven, eight, ten miles an hour in

621
00:31:41,080 --> 00:31:44,840
Speaker 1: reverse and pop the brake real hard. What you're trying

622
00:31:44,880 --> 00:31:47,680
Speaker 1: to do is scuff the brake pad in the opposite direction.

623
00:31:49,120 --> 00:31:51,840
Speaker 1: And what you will do is you will scuff off

624
00:31:52,440 --> 00:31:54,000
Speaker 1: you know, it's like it's like rubbing a piece of

625
00:31:54,000 --> 00:31:57,360
Speaker 1: wood against the grain. You're gonna you're gonna scuff off

626
00:31:57,360 --> 00:32:01,280
Speaker 1: a surface. And if if they're glaze, if they're right,

627
00:32:01,480 --> 00:32:05,400
Speaker 1: if they've got some sort of streak set into them,

628
00:32:05,440 --> 00:32:07,400
Speaker 1: as far as how they've broken in, you're now going

629
00:32:07,440 --> 00:32:09,440
Speaker 1: to break that pattern and start to break them in

630
00:32:09,440 --> 00:32:11,040
Speaker 1: and repolish them all over again.

631
00:32:12,600 --> 00:32:15,320
Speaker 4: Okay, but doing the reverse, you're saying right.

632
00:32:15,240 --> 00:32:17,560
Speaker 1: In reverse because you want to go opposite how do

633
00:32:17,600 --> 00:32:19,200
Speaker 1: you normally drive going forward?

634
00:32:19,280 --> 00:32:19,480
Speaker 6: Right?

635
00:32:20,920 --> 00:32:21,160
Speaker 4: Yep?

636
00:32:21,320 --> 00:32:23,480
Speaker 1: Okay, so you want to go opposite of that, your

637
00:32:23,520 --> 00:32:25,600
Speaker 1: noise happens pulling into the driveway or out of.

638
00:32:25,560 --> 00:32:32,440
Speaker 6: The driveway, both more both, Okay, Okay, then.

639
00:32:32,320 --> 00:32:34,959
Speaker 1: Let's let's let's just try a deglazing. But if that

640
00:32:35,000 --> 00:32:37,880
Speaker 1: doesn't work, if the noise wasn't there before the break job,

641
00:32:38,280 --> 00:32:41,080
Speaker 1: it's on the break shop to make you happy. And

642
00:32:41,120 --> 00:32:43,160
Speaker 1: you got to explain, You got to explain that to them.

643
00:32:43,480 --> 00:32:45,400
Speaker 1: Let them keep the car for a day and drive it.

644
00:32:46,960 --> 00:32:50,560
Speaker 4: They can't reproduce the noise they said they drove it fine.

645
00:32:50,840 --> 00:32:54,880
Speaker 4: Then a lot of times.

646
00:32:53,400 --> 00:32:57,080
Speaker 1: As a shop owner, as a shop owner and and

647
00:32:57,400 --> 00:33:00,520
Speaker 1: somebody dealing with customers all day long, I'm gonna tell

648
00:33:00,520 --> 00:33:03,320
Speaker 1: you they're obligated to redo the job. They're obligated to

649
00:33:03,320 --> 00:33:05,400
Speaker 1: put on another set of pads. They're obligated to look

650
00:33:05,400 --> 00:33:07,800
Speaker 1: at the shims. They're obligated to verify that it's nothing

651
00:33:07,880 --> 00:33:10,600
Speaker 1: they did on the chance that it's just a coincidence

652
00:33:10,640 --> 00:33:14,600
Speaker 1: that had happened right after the job. What's gonna what's

653
00:33:14,600 --> 00:33:17,800
Speaker 1: gonna build? What what's gonna build customer trust? Sooner or later?

654
00:33:18,000 --> 00:33:20,680
Speaker 1: Redoing the job? Right, you gotta go back and talk

655
00:33:20,720 --> 00:33:22,880
Speaker 1: to him, Tom, and you gotta you gotta see what

656
00:33:22,920 --> 00:33:25,040
Speaker 1: they say and kind of work it from there. Call

657
00:33:25,040 --> 00:33:26,600
Speaker 1: me back, tell me what they say. We're all kind

658
00:33:26,600 --> 00:33:28,760
Speaker 1: of curious, and we'll go from there. At that moment,

659
00:33:28,840 --> 00:33:30,680
Speaker 1: I'm running Indy in the car. Doctor. We're back right

660
00:33:30,720 --> 00:33:46,000
Speaker 1: after this. Welcome back. Let's uh. I want to go

661
00:33:46,080 --> 00:33:48,520
Speaker 1: back over that last call from Tom. It sounded like

662
00:33:48,600 --> 00:33:52,160
Speaker 1: Tom went to a chain break shop, right, that was

663
00:33:52,240 --> 00:33:55,000
Speaker 1: that that did his breaks? And I want to talk

664
00:33:55,040 --> 00:33:57,200
Speaker 1: a little bit about you know, AutoZone and dural list

665
00:33:57,240 --> 00:34:01,440
Speaker 1: in this conversation. So they didn't use AutoZone a dual list.

666
00:34:01,480 --> 00:34:04,160
Speaker 1: I'm not implicating them in any any way, shape or form.

667
00:34:04,400 --> 00:34:08,120
Speaker 1: I'm just saying whatever brand that that that brake shop used,

668
00:34:08,680 --> 00:34:10,759
Speaker 1: they'll know if they have a problem. They'll know if

669
00:34:10,800 --> 00:34:13,120
Speaker 1: you know, we've had issues with whatever breake number pad,

670
00:34:13,480 --> 00:34:15,520
Speaker 1: part number pad he put on that on that set

671
00:34:15,520 --> 00:34:19,600
Speaker 1: of brakes. And any shop, never mind any break shop,

672
00:34:19,600 --> 00:34:21,879
Speaker 1: but any shop worth its salt has a warranty, has

673
00:34:21,880 --> 00:34:24,120
Speaker 1: a guarantee they can fall back on, and I think

674
00:34:24,120 --> 00:34:26,640
Speaker 1: they're obligated to fall back on that and say, hey,

675
00:34:26,960 --> 00:34:29,960
Speaker 1: we did this if we put a set of dural

676
00:34:30,000 --> 00:34:33,920
Speaker 1: list on something, as we have dural ass breaks and

677
00:34:34,120 --> 00:34:37,160
Speaker 1: we've had a problem, which you know, one percent of

678
00:34:37,160 --> 00:34:40,560
Speaker 1: the time, there's there, there could be right, manufacturing defects, something.

679
00:34:40,960 --> 00:34:43,719
Speaker 1: All right, you go back to AutoZone. It's not a problem.

680
00:34:44,080 --> 00:34:46,680
Speaker 1: It's it's bang, zoom out the door. Here's the next

681
00:34:46,680 --> 00:34:48,799
Speaker 1: set of pads. Because they know that they've got to

682
00:34:48,800 --> 00:34:50,880
Speaker 1: make you happy, so you can make your customer happy.

683
00:34:50,920 --> 00:34:52,600
Speaker 1: So for all my guys out there in the field,

684
00:34:52,880 --> 00:34:54,919
Speaker 1: check out AutoZone pro dot com. And that's the point

685
00:34:54,960 --> 00:34:56,640
Speaker 1: I want to make. I'm on any in the car

686
00:34:56,719 --> 00:35:00,680
Speaker 1: doctor till the next time. Good mechanics aren't expensive, priceless.

687
00:35:00,920 --> 00:35:01,560
Speaker 1: See you

688
00:35:10,400 --> 00:35:10,520
Speaker 2: Sh