WEBVTT - Stacy Korsgaden is running for Insurance Comissioner

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<v Speaker 1>On the John Phillips Show, Mister Randy wanings in Culver City.

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<v Speaker 2>John, I've said it before, I'll say it again. Local

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<v Speaker 2>news gets results. Just two days after all of our

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<v Speaker 2>local TV stations in southern California started covering the crazy

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<v Speaker 2>Naked Guy in Resita, the LAPD arrests the crazy Naked

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<v Speaker 2>Guy in Resita.

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<v Speaker 3>Once again.

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<v Speaker 1>The City of Los Angeles teaches you that if you

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<v Speaker 1>want to solve a problem, you have to go outside

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<v Speaker 1>the chain of command got him on felony, criminal threats

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<v Speaker 1>complaints that have been made for over three years, one

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<v Speaker 1>hundred and fifty calls to LAPD. Nithia claims she's only

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<v Speaker 1>just heard about it, but as soon as naked Guy

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<v Speaker 1>got on the TV, the government started working. Eight hundred

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<v Speaker 1>two two two five two two two is a telephone

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<v Speaker 1>number one eight hundred two two two five two two two.

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<v Speaker 1>It is our pleasure to welcome our next guest to

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<v Speaker 1>the program. She is a candidate for the California Insurance

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<v Speaker 1>Commissioners post. The incumbent Insurance Commissioner, Ricardo Lara, is termed

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<v Speaker 1>out and can't run for a third term, so the

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<v Speaker 1>seat is open. Her name is Stacy Course garden and

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<v Speaker 1>you can get her online at Stacyfinsurancecommissioner dot com. Stacy

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<v Speaker 1>thanks so much for joining us.

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<v Speaker 4>It's great to be with you. John, thank you for

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<v Speaker 4>having me.

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<v Speaker 1>Why should you be the next insurance commissioner for the

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<v Speaker 1>state of California.

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<v Speaker 4>Simply put, it's experience. I've spent my career as an

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<v Speaker 4>insurance and a financial advisor. I started my firm right

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<v Speaker 4>out of college in nineteen eighty eight, and I've helped people,

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<v Speaker 4>small businesses and working families have the proper insurance before, during,

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<v Speaker 4>and after acclaim. So I've a nationally recognized agency. So

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<v Speaker 4>I've had a lot of success, and I just cannot

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<v Speaker 4>sit by and watch inexperience just destroy the security that

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<v Speaker 4>families need in California. It's just falling apart, and I

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<v Speaker 4>know how to fix it.

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<v Speaker 1>Whenever we talk to fire victims who call into the show,

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<v Speaker 1>whether it be in Alta, Dina or Pacific Palisades, or

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<v Speaker 1>even before that in Malibu, we hear the same story

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<v Speaker 1>over and over and over again from the homeowners, which

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<v Speaker 1>is they're having some sort of problem with their insurance company.

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<v Speaker 1>They call the California Department of Insurance and they cannot

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<v Speaker 1>get a call returned. We know that the current insurance Commissioner,

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<v Speaker 1>Ricardo Laura, has been an absentee landlord where he's been

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<v Speaker 1>traveling around the globe from hotspot to hotspot, being wined

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<v Speaker 1>and dined by the insurance industry, going to conferences in

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<v Speaker 1>every desirable vacation destination on planet Earth, while he's not

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<v Speaker 1>doing his day job. As someone who understands the insurance industry,

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<v Speaker 1>what is it that needs to be done in that

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<v Speaker 1>office so that the basics are completed, so that calls

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<v Speaker 1>are returned and people don't feel like they're on their own.

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<v Speaker 4>The fire that occurred in Altadena, Pacific Palisades and the

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<v Speaker 4>Malibu area, it actually is a sample or an example

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<v Speaker 4>of everything that's wrong with the system from the insurance

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<v Speaker 4>company level all the way up to the Department of

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<v Speaker 4>Insurance if as commissioner, and it's part of my plan

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<v Speaker 4>on my website is the Department of Insurance should have

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<v Speaker 4>had a physical presence, some kind of unit of some

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<v Speaker 4>kind of building or a mass unit where they were

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<v Speaker 4>there to handle complaints and to serve the customer. The

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<v Speaker 4>prime role of the Department of Insurance is to advocate

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<v Speaker 4>for the customer in the middle of a catastrophe like that,

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<v Speaker 4>insurance companies are their claims department have blown up too.

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<v Speaker 4>They have so many claims they do not have the

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<v Speaker 4>manpower to actually handle it in the beginning, so they

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<v Speaker 4>bring catastrophe adjusters from all over the country. What's happened, though,

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<v Speaker 4>is there have been some large examples where they the

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<v Speaker 4>insurance companies never got over that initial shock. They did

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<v Speaker 4>not bring in a stable adjuster workforce to help adjust

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<v Speaker 4>the claims, and so people in that area. Some of

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<v Speaker 4>them have been very well served. I've heard great examples,

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<v Speaker 4>but the other examples are simply atrocious. It's not it's

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<v Speaker 4>so hard to hear well. The Department of Insurance role

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<v Speaker 4>is to advocate for the consumer. They need to down there.

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<v Speaker 4>I do want people to remember Ricardo Laura's name because

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<v Speaker 4>he should never ever run for public office again. He

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<v Speaker 4>has in eight years done so much damage. So what

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<v Speaker 4>are the solutions right now? The Department of Insurance is

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<v Speaker 4>coming down hard on State farm and as they should.

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<v Speaker 4>I've heard examples that there have been what's called a

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<v Speaker 4>Roulette situation where there's been many, many adjusters. The problem

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<v Speaker 4>that I see and my concern about how the department

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<v Speaker 4>has handled it is. State Farm has always had a

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<v Speaker 4>good reputation. I would have liked to have seen the

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<v Speaker 4>complaints be addressed in months one month, two month, three,

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<v Speaker 4>so this could have been resolved because where it stands

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<v Speaker 4>right now is very concerning for me because State Farm

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<v Speaker 4>is potentially going to lose their license for a year.

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<v Speaker 4>What that means is that twenty percent of the people

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<v Speaker 4>in California could potentially their insurance policy could be at stake.

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<v Speaker 4>I am one to as a leader and a communicator.

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<v Speaker 4>I thought and defended my clients for nearly forty years.

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<v Speaker 4>When they're a problem, arose is you have to settle

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<v Speaker 4>the problem quickly and efficiently. An insurance policy is a contract.

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<v Speaker 4>The insurance companies have to abide by that contract, and

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<v Speaker 4>if that's not being done, that needs to be handled quickly,

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<v Speaker 4>not sixteen months after the initial event. So yes, it's

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<v Speaker 4>still a mess, and the leader the Department of Insurance

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<v Speaker 4>a commissioner, needs to lead and guide everyone involved to

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<v Speaker 4>a very speedy and accurate claims adjustment of of any claim.

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<v Speaker 1>We know that After the fires occurred and the mayor

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<v Speaker 1>and other elected officials met with President Donald Trump, when

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<v Speaker 1>he came to Los Angeles to assess the damage. They

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<v Speaker 1>promised the federal government that they would move heaven and

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<v Speaker 1>earth to get these people back in their homes, to rebuild,

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<v Speaker 1>to clean up all of the damage, to make those

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<v Speaker 1>neighborhoods safe again, so that it doesn't look like a

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<v Speaker 1>bomb went off. Well, it still looks like a bomb

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<v Speaker 1>went off over there. The rebuilding process is way behind schedule,

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<v Speaker 1>and it doesn't look like people are going back into

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<v Speaker 1>their homes anytime soon. How much of those delays do

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<v Speaker 1>you think can be attributed to the California Department of

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<v Speaker 1>Insurance not doing their job? And I asked that question

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<v Speaker 1>because when you talk to homeowners and you talk to

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<v Speaker 1>fire victims, at the top of their list, besides the

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<v Speaker 1>city taking forever with the permit process and those administrative hurdles,

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<v Speaker 1>their problems with their insurance company are number one or

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<v Speaker 1>number two on the almost every list that I've seen.

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<v Speaker 4>So the big problem when you have a catastrophe or

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<v Speaker 4>a let's say it was a single home here, it

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<v Speaker 4>was whole neighborhoods, In my opinion, that check should be

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<v Speaker 4>very quick. We're talking dwelling, personal property, loss of use,

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<v Speaker 4>that would be food and lodging. When you're displaced out

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<v Speaker 4>of your home. It's actually an often it's an easier

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<v Speaker 4>claim to pay out because it's a complete loss where

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<v Speaker 4>the problems are some of the things that are questionable,

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<v Speaker 4>some of the events that have happened. It was a

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<v Speaker 4>very dirty claim, and so we're dealing with smoke damage,

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<v Speaker 4>We're dealing with contamination. We're dealing with soils with contaminations

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<v Speaker 4>inside the dry wall and inside the property. So the

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<v Speaker 4>Department of Insurance again needs to be there to advocate

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<v Speaker 4>for the client and to advocate for the consumer. How

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<v Speaker 4>would that be done? Well, there's possibly could be some

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<v Speaker 4>of the loss, part of the loss that was not

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<v Speaker 4>covered under the provision of the policy. We have to

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<v Speaker 4>find a solution there are Would there be some kind

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<v Speaker 4>of state coverage where we could draw upon the state taxes.

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<v Speaker 4>I always bring this up because California Insurance is taxed

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<v Speaker 4>to the tune of four billion dollars and that money

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<v Speaker 4>goes to the general fund. We have such an unusual

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<v Speaker 4>event here down in the Palisades, could we redirect some

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<v Speaker 4>of that money to cover to speed up the recovery

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<v Speaker 4>and the development, redevelopment of this precious neighborhood. I would say, yes,

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<v Speaker 4>it's going to take leadership, arding from the governor and

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<v Speaker 4>the legislature and also local governments, but the Department of

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<v Speaker 4>Insurance should be the one to spearhead this and organize

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<v Speaker 4>and find solutions. In California, we have grit, we're strong people,

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<v Speaker 4>but right now we have very very weak leaders. And

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<v Speaker 4>you can see people that are coming in from the

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<v Speaker 4>private sector everywhere, from Mama Bears for superintendent to people

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<v Speaker 4>that are running for mayor, and people that are running

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<v Speaker 4>for like me, that are running for the insurance commissioner

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<v Speaker 4>that can't stand to see what's happening. The taxpayer, the policyholder.

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<v Speaker 4>Californians do not feel represented. So I can tell you

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<v Speaker 4>that there are many, many solutions and the Department of

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<v Speaker 4>Insurance could be the center of finding those solutions for

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<v Speaker 4>this issue.

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<v Speaker 1>You are a Republican. Ricardo Laura, the termed out incumbent,

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<v Speaker 1>is a Democrat. So far, to my eye, everyone privately

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<v Speaker 1>is willing to acknowledge that the guy is a disaster

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<v Speaker 1>on just about every level, from ethics to performance and

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<v Speaker 1>all points in between. Yet the only elected official on

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<v Speaker 1>the Democratic side of the isle who I have seen publicly.

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<v Speaker 1>Willing to call him out for his failure. Is John

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<v Speaker 1>Gary Mendi, the Congressman from northern California, former insurance commissioner

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<v Speaker 1>here in California. How bad is it that the Democratic

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<v Speaker 1>Party that elected officials within the Democratic Party have failed

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<v Speaker 1>to call him out publicly when they know he is

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<v Speaker 1>failing the people of California and the policy holders in California.

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<v Speaker 4>Well, I got to say that the Democrat Party definitely

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<v Speaker 4>sticks together. We are so beyond that in California. We

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<v Speaker 4>have to get past this. We need competent people that

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<v Speaker 4>are going to create a functional prosperous I say prosperous state.

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<v Speaker 4>We have so much opportunity in California and it's being

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<v Speaker 4>denied us as homeowners, as people that reside here. So

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<v Speaker 4>I want to say that one of my objectives when

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<v Speaker 4>I'm elected as commissioner, this role needs to not be

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<v Speaker 4>an elected office. It needs to be an appointment. And

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<v Speaker 4>this is why I say this. Ricardo Laura started his

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<v Speaker 4>misbehaving pretty quickly out of the gate. He had traveled

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<v Speaker 4>on about forty four trips. He's being investigated for ethics violations.

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<v Speaker 4>If we had a competent chief executive officer called the governor,

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<v Speaker 4>and the governor saw that the insurance commissioner was not present,

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<v Speaker 4>wasn't competent that role. That person could be replaced, could

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<v Speaker 4>be fired and be replaced with someone that's competent. I

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<v Speaker 4>also feel that the commissioner needs to of great experience

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<v Speaker 4>in insurance. We do not have time in California to

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<v Speaker 4>teach someone about auto insurance, about work up, about business

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<v Speaker 4>insurance liability. Those are things I've had forty years of school,

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<v Speaker 4>the experience in fighting for my clients. We do not

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<v Speaker 4>have time to teach someone on the job. We need

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<v Speaker 4>someone to walk in the office and say to the

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<v Speaker 4>commission to the Assembly, to the Senate. They have insurance committees.

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<v Speaker 4>I could walk in day one and tell them, this

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<v Speaker 4>is your punch list. California is not insurable right now.

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<v Speaker 4>Our forests aren't well maintained, they aren't being finned. We

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<v Speaker 4>have stacked brush. We have homelessness on the streets, which

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<v Speaker 4>increases crime. We have Prop thirty six, seventy percent of

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<v Speaker 4>the people in California voted for that John and yet

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<v Speaker 4>the people in Sacramento are not funding it properly. We

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<v Speaker 4>need to support our police, so when you open up

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<v Speaker 4>your policy, all of those things that I listed, fire, theft, vandalism,

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<v Speaker 4>all of those things are covered under your homeowner's policy

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<v Speaker 4>and all of those risks have gone up. It's risky.

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<v Speaker 4>So the insurance companies are saying, well, you aren't allowing

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<v Speaker 4>us to rate properly for decades, We're out of here.

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<v Speaker 4>So this is just simply put, we do not have

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<v Speaker 4>practical thinking people. So I will open up a new

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<v Speaker 4>business division at the Department of Insurance that will from

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<v Speaker 4>day one say, insurance companies, we know that there's AI,

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<v Speaker 4>there's capital people. Insurance companies want to come into state

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<v Speaker 4>of California. We have to quickly depopulate the people that

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<v Speaker 4>are on the fair plan or are seeing their existence.

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<v Speaker 4>Existing carrier are raising their rates. People are suffering, and

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<v Speaker 4>how do we relieve that suffering? We lower our risk.

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<v Speaker 4>We have to feel safe as people and businesses in

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<v Speaker 4>californ that includes insurance companies. They have to look and

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<v Speaker 4>see well they care about the risk. And then we're

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<v Speaker 4>going to bring in competitions so we can have fierce

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<v Speaker 4>competition for the policy holders in California. And this cannot

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<v Speaker 4>be done by someone that does not know what they're doing.

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<v Speaker 4>It has to be someone that's experienced.

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<v Speaker 1>Right before the fires were started in Alt Dina and

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<v Speaker 1>Pacific Palisades, the woman in charge of the Fair Plan

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<v Speaker 1>testified in front of the state legislature and said that

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<v Speaker 1>they were one massive fire away from insolvency. We've seen

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<v Speaker 1>not just one fire, but two main big fires since

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<v Speaker 1>she made those remarks. Yet the number of people on

0:15:43.520 --> 0:15:47.880
<v Speaker 1>the California Fair Plan has not gotten smaller, it's gotten bigger.

0:15:48.480 --> 0:15:50.840
<v Speaker 1>How big of a problem is that? And how do

0:15:50.880 --> 0:15:52.400
<v Speaker 1>you depopulate the fair Plan?

0:15:53.480 --> 0:15:58.360
<v Speaker 4>Okay, John, it's a huge, huge problem because what happens

0:15:58.560 --> 0:16:02.400
<v Speaker 4>is is the fare plan has just ballooned. So there's

0:16:02.480 --> 0:16:05.520
<v Speaker 4>more exposure on the Fair Plan. And now we've had

0:16:05.600 --> 0:16:08.120
<v Speaker 4>some pretty good rains and it's going to get hot

0:16:08.160 --> 0:16:11.600
<v Speaker 4>here pretty quick. We have a high chance of another problem,

0:16:11.720 --> 0:16:14.840
<v Speaker 4>another fire. But what a lot of people don't know

0:16:15.160 --> 0:16:18.640
<v Speaker 4>is when you're an admitted carrier in the state of California,

0:16:19.160 --> 0:16:23.200
<v Speaker 4>let's say State Farm, Farmers, Triple A, all of those

0:16:23.200 --> 0:16:28.480
<v Speaker 4>companies that people might recognize, they are also on the

0:16:28.480 --> 0:16:31.680
<v Speaker 4>hook for the Fair Plan. So let's say there's a

0:16:31.760 --> 0:16:35.480
<v Speaker 4>huge loss the Fair Plan runs out of money, than

0:16:35.520 --> 0:16:39.840
<v Speaker 4>the fair Plan can or this Department of Insurance excuse me,

0:16:40.600 --> 0:16:45.200
<v Speaker 4>can say okay, well we're two billion dollars short this time.

0:16:45.400 --> 0:16:49.000
<v Speaker 4>The fair Plan's two billion dollars short. So State Farm

0:16:49.240 --> 0:16:52.120
<v Speaker 4>you have twenty percent of the market share, you get

0:16:52.120 --> 0:16:57.320
<v Speaker 4>twenty percent of that two billion dollars. Ya Farmers you

0:16:57.400 --> 0:17:01.200
<v Speaker 4>have fourteen percent. You pay fourteen percent of that two billion.

0:17:02.160 --> 0:17:06.679
<v Speaker 4>So the really convoluted and dysfunctional part of it is

0:17:06.720 --> 0:17:11.280
<v Speaker 4>that the policyholders have to pay part and in some

0:17:11.400 --> 0:17:14.800
<v Speaker 4>cases could pay all of that assessment on their policies.

0:17:15.640 --> 0:17:18.199
<v Speaker 4>So even though a company might have looked at your

0:17:18.240 --> 0:17:20.880
<v Speaker 4>house and said, you know what, it doesn't qualify, we're

0:17:20.920 --> 0:17:23.239
<v Speaker 4>not going to write you. So you go over to

0:17:23.280 --> 0:17:27.120
<v Speaker 4>the fair Plan and you sign up. If there's a loss,

0:17:27.520 --> 0:17:30.640
<v Speaker 4>there's a very good chance that the fair plan will

0:17:30.680 --> 0:17:33.399
<v Speaker 4>run out of money, and then your company that denied

0:17:33.440 --> 0:17:36.200
<v Speaker 4>you initially will have to pay a check, and then

0:17:36.240 --> 0:17:41.719
<v Speaker 4>that check gets assessed on your policy. So everything we're

0:17:41.840 --> 0:17:46.440
<v Speaker 4>one large claim away from another disaster. We have a

0:17:46.520 --> 0:17:50.880
<v Speaker 4>storm brewing with State Farm. If they want to say, well,

0:17:51.119 --> 0:17:54.720
<v Speaker 4>like Hewlett Packard Tesla, they say well we don't want

0:17:54.760 --> 0:17:58.680
<v Speaker 4>to do business in California, then all of those policies.

0:17:59.000 --> 0:18:02.080
<v Speaker 4>It's more complicated than that. But if we lose state

0:18:02.160 --> 0:18:06.760
<v Speaker 4>farm out of California, that's huge too. So your last

0:18:06.840 --> 0:18:09.439
<v Speaker 4>question was how do we fix this? I'm going to

0:18:09.480 --> 0:18:12.520
<v Speaker 4>go back to the basics of insurance. Number One. You

0:18:12.640 --> 0:18:15.800
<v Speaker 4>have to have an insurable risk. And so if I

0:18:15.880 --> 0:18:18.119
<v Speaker 4>go to your house and your house is beautiful in

0:18:18.200 --> 0:18:21.080
<v Speaker 4>a normal world, I can insure it. Let's bring it

0:18:21.119 --> 0:18:25.760
<v Speaker 4>to the state of California. Is the state of California insurable?

0:18:25.800 --> 0:18:29.879
<v Speaker 4>And I say no, because we haven't managed our forest,

0:18:29.960 --> 0:18:34.280
<v Speaker 4>we haven't managed or mitigated our wildfire risk, we haven't

0:18:34.320 --> 0:18:37.600
<v Speaker 4>mitigated our crime, all of the things that are so

0:18:37.600 --> 0:18:41.240
<v Speaker 4>we need to lower that. Simultaneously, we need to bring

0:18:41.280 --> 0:18:43.880
<v Speaker 4>in insurance companies. And I can tell you they want

0:18:43.920 --> 0:18:46.680
<v Speaker 4>to come in. There are companies that want to come

0:18:46.680 --> 0:18:49.720
<v Speaker 4>into the State of California. We need to let them

0:18:50.040 --> 0:18:53.240
<v Speaker 4>in to take on some of the risk that's out

0:18:53.280 --> 0:18:57.040
<v Speaker 4>there to That's what insurance does. It distributes the risk,

0:18:57.440 --> 0:19:01.280
<v Speaker 4>and right now it's too concentrated on few companies. Not good.

0:19:02.160 --> 0:19:06.439
<v Speaker 4>So it is a very fixable problem, and I have

0:19:06.560 --> 0:19:12.080
<v Speaker 4>hope that we cannot continue going down the destruction of

0:19:12.119 --> 0:19:14.960
<v Speaker 4>the insurance number one. We have to hold the insurance

0:19:14.960 --> 0:19:18.639
<v Speaker 4>companies accountable, but we need to find relief because people

0:19:18.680 --> 0:19:22.240
<v Speaker 4>cannot afford what's going on in the insurance policy world.

0:19:22.840 --> 0:19:26.480
<v Speaker 4>By bringing in more companies, that will help the affordability

0:19:26.960 --> 0:19:29.360
<v Speaker 4>and we'll have more access to more cover.

0:19:29.280 --> 0:19:32.600
<v Speaker 3>Itt Stacy Course Godden.

0:19:33.040 --> 0:19:36.000
<v Speaker 1>She is a candidate for Insurance Commissioner here in the

0:19:36.040 --> 0:19:39.040
<v Speaker 1>state of California. You can get her online at Stacy

0:19:39.160 --> 0:19:42.359
<v Speaker 1>for Insurance Commissioner dot com. Stacy, thanks so much for

0:19:42.359 --> 0:19:42.960
<v Speaker 1>stopping by.

0:19:43.920 --> 0:19:44.680
<v Speaker 4>Thank you so much.

0:19:44.760 --> 0:19:48.080
<v Speaker 1>John eight hundred two two two five two two two

0:19:48.480 --> 0:19:52.080
<v Speaker 1>is telephone number one eight hundred two two two five

0:19:52.200 --> 0:19:55.359
<v Speaker 1>two two two. If you'd like to email the show,

0:19:55.359 --> 0:19:57.440
<v Speaker 1>you can do so at Johnny don't Like show at

0:19:57.480 --> 0:20:01.040
<v Speaker 1>gmail dot com. That's Johnny don't Like at g mel

0:20:01.280 --> 0:20:02.200
<v Speaker 1>dot com.

0:20:02.640 --> 0:20:03.159
<v Speaker 3>And Randy.

0:20:03.240 --> 0:20:05.639
<v Speaker 1>We're twenty five minutes away from the end of the show,

0:20:05.720 --> 0:20:07.679
<v Speaker 1>but if you want to keep the party going, you

0:20:07.680 --> 0:20:08.840
<v Speaker 1>can go ahead and do that.

0:20:09.000 --> 0:20:10.760
<v Speaker 2>All you got to do is search for the John

0:20:10.800 --> 0:20:13.520
<v Speaker 2>Phillips Show wherever you get your podcasts, that could be

0:20:13.560 --> 0:20:16.840
<v Speaker 2>the Apple podcast app, iHeart Spotify, search for the John

0:20:16.880 --> 0:20:19.720
<v Speaker 2>Phillips Show, hit subscribe. You could download all the episodes.

0:20:19.960 --> 0:20:21.800
<v Speaker 2>You can do a Google on the YouTube, get the

0:20:21.840 --> 0:20:25.760
<v Speaker 2>free KABC app, the free KSFO app, the KMJ now app,

0:20:25.760 --> 0:20:29.000
<v Speaker 2>because we're on that station Saturdays at noon, so many

0:20:29.000 --> 0:20:31.520
<v Speaker 2>different ways to listen live to this stuff whenever. We're

0:20:31.560 --> 0:20:33.719
<v Speaker 2>doing it from noon to three, and you can download

0:20:33.840 --> 0:20:37.119
<v Speaker 2>all the podcasts and listen on your time whenever you want.

0:20:38.840 --> 0:20:42.080
<v Speaker 1>Right now, it's time to open up the California Crime Blotterer.

0:20:42.400 --> 0:20:47.240
<v Speaker 3>It's happened yet again. Nice cee.

0:20:47.560 --> 0:20:50.080
<v Speaker 5>Time for the California Crime.

0:20:49.840 --> 0:20:51.959
<v Speaker 3>Blodder and Randy.

0:20:52.000 --> 0:20:54.879
<v Speaker 1>We're all in luck today because this edition is an

0:20:55.000 --> 0:20:57.320
<v Speaker 1>Ed Lascos edition and it's on.

0:20:57.400 --> 0:20:58.399
<v Speaker 5>Like donkey kong.

0:20:59.040 --> 0:21:02.920
<v Speaker 2>Ed Lascos is here to cover someone trying to carjack

0:21:03.080 --> 0:21:06.520
<v Speaker 2>a semi truck on the two ten freeway. But Johnny,

0:21:06.560 --> 0:21:08.720
<v Speaker 2>before we get to that, there is actually some breaking

0:21:08.800 --> 0:21:12.640
<v Speaker 2>Blotterer news as the LAPD and the DEEA are doing

0:21:12.720 --> 0:21:17.000
<v Speaker 2>a massive drug rate in MacArthur Park right now, good

0:21:17.119 --> 0:21:20.840
<v Speaker 2>clean that place out. The Feds are finally coming from

0:21:20.880 --> 0:21:24.520
<v Speaker 2>MacArthur Park. All right, let's hear what Ed Lascos has

0:21:24.560 --> 0:21:28.200
<v Speaker 2>to say about the attempted carjacking on the two ten.

0:21:28.520 --> 0:21:31.920
<v Speaker 6>In Silmhar's the following and breaking news out of sill Mar,

0:21:32.040 --> 0:21:34.600
<v Speaker 6>where police shooting has led to road closures on the

0:21:34.640 --> 0:21:37.080
<v Speaker 6>two ten freeway. The westbound lanes of the two ten

0:21:37.240 --> 0:21:40.280
<v Speaker 6>at Polk Street remained close tonight. It began before the

0:21:40.320 --> 0:21:43.879
<v Speaker 6>thick of rush hour as a police investigation took place.

0:21:44.080 --> 0:21:46.280
<v Speaker 6>Let's go live to Fox Lovem's Ed Alascos there and

0:21:46.320 --> 0:21:47.840
<v Speaker 6>Silmar with more for us, Ed.

0:21:49.440 --> 0:21:51.920
<v Speaker 5>And Marla. A quick update just moments to go.

0:21:52.320 --> 0:21:56.239
<v Speaker 7>CHP LAPD reopening the two ten freeway, So all the

0:21:56.280 --> 0:21:58.879
<v Speaker 7>westbound lanes here through the Silmar area on the two

0:21:59.000 --> 0:22:03.080
<v Speaker 7>ten open again after a closure of almost seven long hours.

0:22:03.240 --> 0:22:07.080
<v Speaker 2>They closed that part of the freeway for seven hours.

0:22:08.240 --> 0:22:11.119
<v Speaker 3>That had to make that commute real peachy.

0:22:11.720 --> 0:22:14.120
<v Speaker 5>Following a gunman who runs right onto.

0:22:13.920 --> 0:22:15.960
<v Speaker 2>The well, you know you can always take the scenic route.

0:22:15.960 --> 0:22:17.880
<v Speaker 2>You get off on Yard now and you drive past

0:22:17.920 --> 0:22:19.960
<v Speaker 2>the juvenile Hall and then you get on the five.

0:22:21.560 --> 0:22:22.480
<v Speaker 3>Have you noticed that.

0:22:22.400 --> 0:22:25.120
<v Speaker 1>The crime blotter has just kind of been San Fernando

0:22:25.240 --> 0:22:26.119
<v Speaker 1>Valley news lately.

0:22:26.440 --> 0:22:28.400
<v Speaker 8>Yes, yes, I have noticed that.

0:22:29.440 --> 0:22:32.480
<v Speaker 7>Following a gunman who runs right onto the freeway right

0:22:32.520 --> 0:22:35.040
<v Speaker 7>in the middle of the traffic, trying to carjack the

0:22:35.119 --> 0:22:37.320
<v Speaker 7>driver of a big rig let's start it off with

0:22:37.359 --> 0:22:38.520
<v Speaker 7>the captain from LAPD.

0:22:38.760 --> 0:22:40.000
<v Speaker 3>Listen there.

0:22:40.000 --> 0:22:41.560
<v Speaker 9>I don't know their involvement, but I do know at

0:22:41.640 --> 0:22:43.639
<v Speaker 9>least one motorists. He attempted a carjack.

0:22:43.720 --> 0:22:44.359
<v Speaker 5>But this is crazy.

0:22:44.440 --> 0:22:46.320
<v Speaker 7>Usually if you have these attempt at carjacking sits on

0:22:46.359 --> 0:22:48.240
<v Speaker 7>a city street, dot it on the middle of a freeway.

0:22:48.440 --> 0:22:50.639
<v Speaker 9>Certainly, I mean, it's certainly outrageous. We don't see this

0:22:50.720 --> 0:22:51.440
<v Speaker 9>all the time.

0:22:51.480 --> 0:22:53.600
<v Speaker 7>But we did see it right here, right in the

0:22:53.640 --> 0:22:55.880
<v Speaker 7>middle of the two tent treeway. That's the suspect there.

0:22:55.880 --> 0:22:57.480
<v Speaker 7>He's down, his hands up.

0:23:00.520 --> 0:23:03.160
<v Speaker 8>And doing the play by play on arrest. You can't

0:23:03.200 --> 0:23:03.560
<v Speaker 8>beat it.

0:23:04.640 --> 0:23:07.439
<v Speaker 5>After running from police wanted on a drug warrant.

0:23:07.720 --> 0:23:10.000
<v Speaker 9>It's at some point he runs from them. I don't

0:23:10.000 --> 0:23:12.080
<v Speaker 9>know his exact rut of travel, but he goes down

0:23:12.080 --> 0:23:16.320
<v Speaker 9>onto the freeway and that's where he confronts an uninvolved motorists,

0:23:16.600 --> 0:23:20.320
<v Speaker 9>attempts to carjack him, while carjack that motorists while armed.

0:23:20.359 --> 0:23:22.760
<v Speaker 2>By the way, this tells you how slow the freeway

0:23:22.880 --> 0:23:26.159
<v Speaker 2>was moving that somebody could run onto the freeway and

0:23:26.240 --> 0:23:31.000
<v Speaker 2>try to carjack somebody. You only can do that when

0:23:31.040 --> 0:23:34.640
<v Speaker 2>the freeways moving about three miles an hour and you know.

0:23:34.600 --> 0:23:38.840
<v Speaker 1>What people are doing during commute. They're talking on the phone,

0:23:39.000 --> 0:23:42.800
<v Speaker 1>they're eating a breakfast sandwich, they're putting on their makeup.

0:23:43.080 --> 0:23:45.919
<v Speaker 1>They're doing everything they're not supposed to be doing. And

0:23:45.960 --> 0:23:47.920
<v Speaker 1>then all of a sudden, some nut tries to take

0:23:47.960 --> 0:23:50.800
<v Speaker 1>your car from you while armed with a handgun from

0:23:50.880 --> 0:23:51.440
<v Speaker 1>sky Fox.

0:23:51.440 --> 0:23:53.880
<v Speaker 7>There's the handgun. See it down on the freeway. And

0:23:53.920 --> 0:23:56.240
<v Speaker 7>it's not just any carjacking here. He is trying to

0:23:56.320 --> 0:24:03.160
<v Speaker 7>jack the driver of this big rig. Hey, you're gonna

0:24:03.200 --> 0:24:05.119
<v Speaker 7>go for it, go big Okay.

0:24:05.160 --> 0:24:07.800
<v Speaker 1>Now, my guess is that driver wasn't putting makeup.

0:24:07.480 --> 0:24:10.080
<v Speaker 5>On with LAPD hot on his tail.

0:24:10.520 --> 0:24:12.520
<v Speaker 9>The officers gave him commands to drop the weapon. He

0:24:12.560 --> 0:24:15.960
<v Speaker 9>didn't comply, and then an officer involved shooting occurred. At

0:24:16.000 --> 0:24:18.520
<v Speaker 9>that time, the subject was struck by officers gunfire. He

0:24:18.600 --> 0:24:20.840
<v Speaker 9>fount of the ground in close proximity to that weapon,

0:24:21.119 --> 0:24:23.200
<v Speaker 9>and he still continued to not comply with officers.

0:24:23.320 --> 0:24:27.080
<v Speaker 7>That's when the LAPD fires. It's forty millimeters less lethal round.

0:24:27.119 --> 0:24:29.439
<v Speaker 7>There's the shell casing from that. It's right there on

0:24:29.480 --> 0:24:29.920
<v Speaker 7>the freeway.

0:24:30.080 --> 0:24:32.120
<v Speaker 2>That's why they shut down the freeway because they got

0:24:32.160 --> 0:24:33.600
<v Speaker 2>to collect the shell casings.

0:24:35.080 --> 0:24:38.680
<v Speaker 5>Good lord, marked by evidence marker number three.

0:24:38.880 --> 0:24:41.800
<v Speaker 2>Look, you got the guy. I know you have to

0:24:41.800 --> 0:24:44.479
<v Speaker 2>do an investigation. I know that you want to be thorough,

0:24:44.520 --> 0:24:47.720
<v Speaker 2>but seven hour closure seems excessive.

0:24:48.560 --> 0:24:50.360
<v Speaker 1>In the old days, they would have turned him into

0:24:50.359 --> 0:24:52.200
<v Speaker 1>a piece of Swiss cheese.

0:24:52.400 --> 0:24:55.639
<v Speaker 7>Marked by evidence marker number three. The driver of the

0:24:55.640 --> 0:24:58.560
<v Speaker 7>big rig. He's shaken up after nearly being jacked by

0:24:58.560 --> 0:25:01.000
<v Speaker 7>a gunman. While you think commute is jack do'll tell

0:25:01.040 --> 0:25:03.439
<v Speaker 7>you by this huge backup, Look at this traffic.

0:25:03.440 --> 0:25:04.200
<v Speaker 5>It's a nightmare.

0:25:09.160 --> 0:25:13.040
<v Speaker 1>One a hole ruins the commute for everyone. And now

0:25:13.119 --> 0:25:17.240
<v Speaker 1>couter has PTSD well. And the way that our freeway

0:25:17.320 --> 0:25:20.520
<v Speaker 1>system works. You clogged that section of the two ten.

0:25:20.760 --> 0:25:23.320
<v Speaker 1>Now you're clogging the one to eighteen. Now you're clogging

0:25:23.320 --> 0:25:25.320
<v Speaker 1>the five. Now you're clogging the four h five. It

0:25:25.480 --> 0:25:27.720
<v Speaker 1>just as one goes down, they all go.

0:25:27.880 --> 0:25:32.119
<v Speaker 7>Down, stretching on for miles, with all the lanes of

0:25:32.200 --> 0:25:35.400
<v Speaker 7>the two ten West closed for nearly seven long hours,

0:25:35.720 --> 0:25:38.639
<v Speaker 7>all after a wild scene. That gunman running onto a

0:25:38.680 --> 0:25:42.920
<v Speaker 7>busy freeway, running between traffic, just trying to jack an

0:25:42.960 --> 0:25:43.800
<v Speaker 7>eighteen wheeler.

0:25:44.040 --> 0:25:48.480
<v Speaker 9>What a dangerous, rapidly escalating situation. Those officers quickly.

0:25:48.200 --> 0:25:50.280
<v Speaker 5>Took action We're so lucky no one has heard it.

0:25:50.680 --> 0:25:53.480
<v Speaker 9>Thank god, nobody was seriously hurt, especially given the time

0:25:53.520 --> 0:25:54.800
<v Speaker 9>that it occurred this afternoon.

0:25:55.000 --> 0:25:57.720
<v Speaker 2>What is it about the culture of Los Angeles that

0:25:58.200 --> 0:26:02.119
<v Speaker 2>the immediate instinct is to run, and it's to carjack,

0:26:02.200 --> 0:26:04.439
<v Speaker 2>and it's to evade the police on the freeway. I

0:26:04.480 --> 0:26:08.920
<v Speaker 2>feel like that is a very uniquely La thing well.

0:26:08.640 --> 0:26:12.639
<v Speaker 1>And it's also indicative of the fact that they don't

0:26:12.640 --> 0:26:14.720
<v Speaker 1>believe there are consequences for anything.

0:26:15.359 --> 0:26:16.200
<v Speaker 3>If you're gonna do.

0:26:16.320 --> 0:26:20.639
<v Speaker 1>All of that in broad daylight under normal circumstances, you

0:26:20.760 --> 0:26:24.680
<v Speaker 1>go to prison for a long time. But here they

0:26:24.720 --> 0:26:27.000
<v Speaker 1>think they're just gonna get away with it with either

0:26:27.080 --> 0:26:29.520
<v Speaker 1>nothing happening to them or a slap on the wrist.

0:26:30.359 --> 0:26:32.280
<v Speaker 5>And awlah the captain right about that.

0:26:32.320 --> 0:26:34.560
<v Speaker 7>At the time this afternoon, when all this goes down

0:26:34.680 --> 0:26:37.240
<v Speaker 7>leading into the evening rushes, you know the two ten

0:26:37.400 --> 0:26:40.280
<v Speaker 7>here westbound, especially those lanes heading over to the one

0:26:40.359 --> 0:26:42.879
<v Speaker 7>eighteen to five to four h five northern part of

0:26:42.920 --> 0:26:45.840
<v Speaker 7>the valley main artery, and then you have, of all things,

0:26:45.960 --> 0:26:48.120
<v Speaker 7>is one of the bystanders said, you expect a big

0:26:48.160 --> 0:26:50.439
<v Speaker 7>traffic jam like this. Marlaurie, as he was saying you

0:26:50.440 --> 0:26:53.040
<v Speaker 7>expect a big cigarette when you have a horrible accident

0:26:53.119 --> 0:26:54.720
<v Speaker 7>on the two ten freeway. We have a lot of

0:26:54.760 --> 0:26:56.639
<v Speaker 7>folks who are known to speed, but the last thing

0:26:56.640 --> 0:26:59.160
<v Speaker 7>you'd expect is someone with a gun running onto the freeway,

0:26:59.359 --> 0:27:02.600
<v Speaker 7>running from trying to carjack the driver.

0:27:02.400 --> 0:27:04.159
<v Speaker 2>Of an I'm telling you the big takeaway from this

0:27:04.240 --> 0:27:07.280
<v Speaker 2>story is the traffic is so awful. Cars are moving

0:27:07.359 --> 0:27:11.119
<v Speaker 2>so slowly that someone can even try to carjack someone

0:27:11.160 --> 0:27:15.400
<v Speaker 2>on the freeway.

0:27:14.160 --> 0:27:17.800
<v Speaker 7>The driver of an eighteen wheeler. Really crazy situation here, A.

0:27:17.760 --> 0:27:20.640
<v Speaker 6>Very unusual situation out there. But the good news tonight

0:27:20.920 --> 0:27:24.480
<v Speaker 6>as timing would have it back open. But the ripple effect,

0:27:24.560 --> 0:27:26.840
<v Speaker 6>I imagine, is still there.

0:27:28.800 --> 0:27:31.159
<v Speaker 7>It really was, especially on a lot of the surface

0:27:31.200 --> 0:27:33.480
<v Speaker 7>streets here. Glen Oaks really was one of the main

0:27:33.560 --> 0:27:36.840
<v Speaker 7>arteries that sort of runs surface streets but parallels the

0:27:36.880 --> 0:27:39.560
<v Speaker 7>freeway in this area that was jammed for several hours

0:27:39.680 --> 0:27:40.880
<v Speaker 7>finally easing up here.

0:27:40.920 --> 0:27:42.320
<v Speaker 2>You know what happens when you get into a big

0:27:42.400 --> 0:27:45.200
<v Speaker 2>traffic jam like this is everyone's got their Google Maps

0:27:45.280 --> 0:27:48.080
<v Speaker 2>or their Apple Maps or their ways open, and they

0:27:48.119 --> 0:27:50.840
<v Speaker 2>all give you the same stupid advice, and then everyone

0:27:50.920 --> 0:27:53.000
<v Speaker 2>takes that advice, and then they all get off on

0:27:53.040 --> 0:27:55.000
<v Speaker 2>the side street and now that's jammed.

0:27:55.840 --> 0:28:00.000
<v Speaker 1>Could you imagine how furious you would be if you

0:28:00.119 --> 0:28:03.280
<v Speaker 1>were late for work and got in trouble, or you

0:28:03.359 --> 0:28:08.320
<v Speaker 1>missed your flight, or you missed your cruise ship, or

0:28:08.400 --> 0:28:11.560
<v Speaker 1>you missed whatever important event you were supposed to go

0:28:11.640 --> 0:28:16.360
<v Speaker 1>to that particular day, because this idiot deciding to do that.

0:28:17.320 --> 0:28:19.879
<v Speaker 7>Finally easing up now as we move in past the

0:28:19.960 --> 0:28:23.640
<v Speaker 7>nine o'clock hour. As for that gunman, he's hit by police,

0:28:24.040 --> 0:28:26.359
<v Speaker 7>taken to the er, not seriously heard. We're told that

0:28:26.400 --> 0:28:29.119
<v Speaker 7>he's already been out of the hospital, already booked on

0:28:29.240 --> 0:28:30.160
<v Speaker 7>all of these charges.

0:28:30.160 --> 0:28:31.600
<v Speaker 5>The driver of the big rig shaken.

0:28:31.920 --> 0:28:34.639
<v Speaker 7>He's okay, but certainly, as the captain was saying, you

0:28:34.680 --> 0:28:36.480
<v Speaker 7>got to imagine feel sorry for the guy. He's just

0:28:36.520 --> 0:28:37.560
<v Speaker 7>trying to make a delivery.

0:28:38.120 --> 0:28:41.160
<v Speaker 2>Yep, those goods aren't going anywhere anytime soon. There you

0:28:41.240 --> 0:28:45.680
<v Speaker 2>go ed Lasco's narrating the jackass trying to evade the

0:28:45.720 --> 0:28:49.480
<v Speaker 2>police that attempted to carjack a big rig on the

0:28:49.600 --> 0:28:51.360
<v Speaker 2>two ten freeways.

0:28:51.440 --> 0:28:52.600
<v Speaker 5>How crazy is that?

0:28:53.600 --> 0:28:56.720
<v Speaker 1>I hope that idiot was treated by a doctor at

0:28:56.720 --> 0:29:00.360
<v Speaker 1>the hospital who was educated at a medical score that

0:29:00.480 --> 0:29:03.880
<v Speaker 1>advertised on Moury and I hope he forgot a sponge

0:29:03.880 --> 0:29:10.720
<v Speaker 1>inside him and sewed it up. It's time to reopen

0:29:10.840 --> 0:29:12.520
<v Speaker 1>to the California crime Blodder.

0:29:13.080 --> 0:29:16.120
<v Speaker 5>It's happened yet again. This wow, Wow, what's not weird?

0:29:16.680 --> 0:29:19.480
<v Speaker 4>Dun dun dunn dun dun.

0:29:19.440 --> 0:29:23.080
<v Speaker 5>Dun reached the Califonia crime bladder with.

0:29:23.280 --> 0:29:24.080
<v Speaker 3>John and.

0:29:26.720 --> 0:29:30.320
<v Speaker 1>This next edition of the Blotterer involves well, something that

0:29:30.440 --> 0:29:34.120
<v Speaker 1>Randy loves more than motherhood and apple pie advantage miles.

0:29:34.600 --> 0:29:40.600
<v Speaker 2>Some horrible, awful person decided to hack into a frequent

0:29:40.760 --> 0:29:44.680
<v Speaker 2>flyer's account and steal all their airline miles.

0:29:45.640 --> 0:29:49.960
<v Speaker 1>I hope that person got stuck at DFW For more,

0:29:50.520 --> 0:29:54.240
<v Speaker 1>here is kc RA three in Sacramento.

0:29:53.920 --> 0:29:55.920
<v Speaker 5>Up to a case every three investigation.

0:29:56.080 --> 0:29:59.120
<v Speaker 10>Scammers are now finding ways to take off with your

0:29:59.200 --> 0:30:00.520
<v Speaker 10>loyalty reward points.

0:30:00.600 --> 0:30:03.040
<v Speaker 5>When an American Airlines customer learned.

0:30:02.840 --> 0:30:05.240
<v Speaker 2>A hack, hey, if you steal enough points in one go,

0:30:05.400 --> 0:30:06.320
<v Speaker 2>do you get status?

0:30:07.760 --> 0:30:09.080
<v Speaker 3>You might be exec plat.

0:30:09.480 --> 0:30:12.840
<v Speaker 6>When an American Airlines customer learned a hacker stole her

0:30:12.840 --> 0:30:15.840
<v Speaker 6>frequent flyer miles, it was a time to call three

0:30:15.920 --> 0:30:16.720
<v Speaker 6>to investigate.

0:30:16.920 --> 0:30:20.040
<v Speaker 10>Here's KSERI THREEZ Curtis may Edie Golston. Many of us

0:30:20.160 --> 0:30:24.000
<v Speaker 10>may have miles or hotel loyalty rewards points, and some

0:30:24.080 --> 0:30:26.560
<v Speaker 10>of us hore them for maybe a special trip or

0:30:26.840 --> 0:30:28.880
<v Speaker 10>to use if there's some sort of an emergency.

0:30:28.920 --> 0:30:31.400
<v Speaker 2>But we have well, they also devalue them all the time,

0:30:31.480 --> 0:30:32.800
<v Speaker 2>so you have to hoard them to be able to

0:30:32.840 --> 0:30:33.520
<v Speaker 2>even use them.

0:30:35.880 --> 0:30:37.160
<v Speaker 3>And the emergency is you.

0:30:37.160 --> 0:30:39.560
<v Speaker 10>Really want to go to Maui to use if there's

0:30:39.600 --> 0:30:42.080
<v Speaker 10>some sort of an emergency. But we have learned hackers

0:30:42.080 --> 0:30:44.920
<v Speaker 10>are finding your points valuable.

0:30:47.800 --> 0:30:48.560
<v Speaker 5>Lid roths.

0:30:48.640 --> 0:30:51.640
<v Speaker 2>Okay, if they've got music behind us, it sweeps weak everybody.

0:30:55.480 --> 0:30:58.640
<v Speaker 10>Lida Roth has traveled the world, racking up frequent Flyer

0:30:58.680 --> 0:31:02.680
<v Speaker 10>miles as a passenger American Airlines and by using their

0:31:02.720 --> 0:31:03.760
<v Speaker 10>branded credit card.

0:31:04.360 --> 0:31:09.400
<v Speaker 1>But one weekend, all right, so is she group one? Well,

0:31:09.400 --> 0:31:11.719
<v Speaker 1>it depends what kind of status she has. It depends

0:31:11.720 --> 0:31:14.480
<v Speaker 1>on where she's sitting on the plane. If she fakes

0:31:14.520 --> 0:31:17.200
<v Speaker 1>an injury, she could board before group one.

0:31:18.400 --> 0:31:20.960
<v Speaker 2>I'm group four, and I'm always jealous of those Group one,

0:31:21.040 --> 0:31:22.080
<v Speaker 2>two and three people.

0:31:22.800 --> 0:31:24.480
<v Speaker 1>Well, aren't they normally in wheelchairs?

0:31:24.520 --> 0:31:29.560
<v Speaker 10>Though one weekend, she logged into her American Advantage account,

0:31:29.680 --> 0:31:32.960
<v Speaker 10>I wish just crash nearly two hundred thousand of her

0:31:33.040 --> 0:31:37.240
<v Speaker 10>heart earned frequent Flyer miles gone. A hacker got into

0:31:37.280 --> 0:31:38.320
<v Speaker 10>her account.

0:31:38.200 --> 0:31:40.760
<v Speaker 2>And that's almost like half of one way for a

0:31:40.800 --> 0:31:47.040
<v Speaker 2>business class ticket unless you buy those things last minute.

0:31:47.600 --> 0:31:49.760
<v Speaker 2>If you just like six months from now, I want

0:31:49.760 --> 0:31:52.120
<v Speaker 2>to go to Europe and you want to fly business

0:31:52.120 --> 0:31:55.640
<v Speaker 2>class on American to any major city, whether it's London,

0:31:55.720 --> 0:31:59.840
<v Speaker 2>it's Dublin, it's Madrid, American's like, yeah, four hundred and

0:31:59.840 --> 0:32:01.120
<v Speaker 2>fifty thousand points.

0:32:01.160 --> 0:32:01.520
<v Speaker 8>Please.

0:32:05.280 --> 0:32:07.520
<v Speaker 2>If you wait till like three weeks before and you

0:32:07.520 --> 0:32:10.320
<v Speaker 2>don't really care what country you're going to, you'll find

0:32:10.360 --> 0:32:12.120
<v Speaker 2>a deal for seventy thousand points.

0:32:13.720 --> 0:32:16.080
<v Speaker 1>I am so cheap when it comes to spending those points,

0:32:16.160 --> 0:32:17.120
<v Speaker 1>you would not believe it.

0:32:18.560 --> 0:32:22.040
<v Speaker 10>Hacker got into her account and bought gift cards with them.

0:32:22.440 --> 0:32:24.720
<v Speaker 2>That's your first red flag. Who the hell is using

0:32:24.760 --> 0:32:26.680
<v Speaker 2>advantage miles to buy gift cards?

0:32:27.640 --> 0:32:28.680
<v Speaker 3>That's a strange one.

0:32:29.160 --> 0:32:31.280
<v Speaker 10>And you're hearing you're not going to get them back?

0:32:31.720 --> 0:32:32.520
<v Speaker 5>What did you think?

0:32:32.840 --> 0:32:37.000
<v Speaker 11>You know? It's a violation, it's a theft. And I

0:32:37.040 --> 0:32:39.560
<v Speaker 11>did shed a few tears. I did cry, you can.

0:32:39.480 --> 0:32:41.000
<v Speaker 8>Use them, I would do.

0:32:41.040 --> 0:32:42.920
<v Speaker 2>You know how hard I've worked to get all these

0:32:42.960 --> 0:32:46.680
<v Speaker 2>points and all these different credit cards, and do you.

0:32:46.680 --> 0:32:49.280
<v Speaker 1>Know how much abuse you've gone through going through all

0:32:49.320 --> 0:32:50.240
<v Speaker 1>of those airports.

0:32:51.000 --> 0:32:53.160
<v Speaker 8>You can use them for almost anything these days.

0:32:52.960 --> 0:32:55.720
<v Speaker 10>Flint Henderson, with a Points guy, says two years ago,

0:32:56.000 --> 0:33:00.760
<v Speaker 10>scammers also targeted his American Advantage miles booking cars in

0:33:00.880 --> 0:33:01.680
<v Speaker 10>New York City.

0:33:02.760 --> 0:33:06.840
<v Speaker 2>Who's using miles to book a rental car? You could

0:33:06.920 --> 0:33:08.640
<v Speaker 2>use those miles for a lot of things. You can

0:33:08.680 --> 0:33:10.480
<v Speaker 2>get magazine subscriptions with them.

0:33:10.680 --> 0:33:11.800
<v Speaker 8>Who's doing that?

0:33:13.520 --> 0:33:16.200
<v Speaker 2>That definitely wasn't me, And sure enough my account had

0:33:16.200 --> 0:33:17.200
<v Speaker 2>pretty much been drained.

0:33:17.240 --> 0:33:20.640
<v Speaker 10>And get this, he says. American claimed his nearly four

0:33:20.720 --> 0:33:24.200
<v Speaker 10>hundred and fifty thousand stolen miles were worth a whopping

0:33:24.320 --> 0:33:27.800
<v Speaker 10>thirteen thousand, two hundred and sixty dollars.

0:33:28.560 --> 0:33:31.280
<v Speaker 8>Maybe depends what you use a lot of money.

0:33:31.920 --> 0:33:34.720
<v Speaker 2>It depends what you use them for and how much

0:33:34.800 --> 0:33:37.720
<v Speaker 2>the cash value is on those business class flights.

0:33:38.320 --> 0:33:39.160
<v Speaker 8>You might be right.

0:33:41.280 --> 0:33:44.920
<v Speaker 2>Seriously, I don't understand how anyone buys any of those

0:33:44.920 --> 0:33:49.480
<v Speaker 2>flights with cash. You're talking five six thousand dollars.

0:33:49.960 --> 0:33:52.400
<v Speaker 1>Well, the problem is once you sit in first class,

0:33:52.440 --> 0:33:56.120
<v Speaker 1>you get addicted to it fast because you have huge,

0:33:56.200 --> 0:34:00.480
<v Speaker 1>comfortable chairs, you have plenty of leg Room, all the

0:34:00.520 --> 0:34:03.640
<v Speaker 1>newest magazines. It's like going to Supercuts.

0:34:04.480 --> 0:34:06.120
<v Speaker 3>These things do have real value.

0:34:06.280 --> 0:34:08.000
<v Speaker 5>So just how are the bad guys doing it?

0:34:08.280 --> 0:34:10.239
<v Speaker 10>Well, they are searching the dark web for all of

0:34:10.280 --> 0:34:12.440
<v Speaker 10>your breached user names and passwords.

0:34:12.680 --> 0:34:14.799
<v Speaker 2>They then, you know how, every three weeks you get

0:34:14.800 --> 0:34:17.080
<v Speaker 2>a letter in the mail from Target saying that all

0:34:17.080 --> 0:34:19.840
<v Speaker 2>your data was breached. It ends up on the dark web.

0:34:20.080 --> 0:34:22.600
<v Speaker 2>Then they guess what your password is and they use

0:34:22.640 --> 0:34:25.759
<v Speaker 2>it on every possible account you can have. Did you

0:34:25.840 --> 0:34:28.719
<v Speaker 2>see that our union just got compromised and all of

0:34:28.760 --> 0:34:32.120
<v Speaker 2>our information was stolen? But they'll only give you part

0:34:32.120 --> 0:34:34.520
<v Speaker 2>of the settlement if you can prove that someone stole

0:34:34.560 --> 0:34:35.200
<v Speaker 2>your identity.

0:34:35.840 --> 0:34:36.640
<v Speaker 8>Sounds about right.

0:34:36.800 --> 0:34:39.160
<v Speaker 10>They then start plugging them into various sites.

0:34:39.200 --> 0:34:41.880
<v Speaker 8>It's Union duws month, isn't it it is?

0:34:42.760 --> 0:34:44.120
<v Speaker 10>They then start plugging them.

0:34:44.200 --> 0:34:46.480
<v Speaker 8>I put that on my credit card. I'm getting points.

0:34:49.360 --> 0:34:52.680
<v Speaker 10>They then start plugging them into various sites and siphoning

0:34:52.719 --> 0:34:54.919
<v Speaker 10>your points just as quick as they can.

0:34:55.239 --> 0:34:57.440
<v Speaker 2>Now, both Clinton's I don't feel like I get a

0:34:57.440 --> 0:34:59.440
<v Speaker 2>whole lot for my union dues, but I am going

0:34:59.520 --> 0:35:01.160
<v Speaker 2>to hit that bus on my MX.

0:35:02.400 --> 0:35:03.120
<v Speaker 3>Well, there you go.

0:35:03.840 --> 0:35:06.279
<v Speaker 10>Now, both Clinton and Linda learned even if you catch

0:35:06.320 --> 0:35:08.960
<v Speaker 10>the crooks right away, it could be tough to report

0:35:09.000 --> 0:35:12.200
<v Speaker 10>it to the American Airlines fraud department. And that's because

0:35:12.200 --> 0:35:15.040
<v Speaker 10>the fraud department is closed on the weekend.

0:35:15.320 --> 0:35:20.240
<v Speaker 1>What why are these departments not open twenty four hours?

0:35:20.280 --> 0:35:22.759
<v Speaker 3>Aren't they all in the Philippines anyway?

0:35:23.520 --> 0:35:27.040
<v Speaker 2>The fraud department for American Airlines is only opened by

0:35:27.120 --> 0:35:30.160
<v Speaker 2>phone Monday through Friday from nine to five.

0:35:31.080 --> 0:35:32.160
<v Speaker 3>Come on, American.

0:35:33.000 --> 0:35:35.680
<v Speaker 11>The thieves know that, and they take advantage of it,

0:35:35.719 --> 0:35:36.719
<v Speaker 11>and suit get it.

0:35:38.680 --> 0:35:40.480
<v Speaker 8>They take advantage.

0:35:41.120 --> 0:35:45.480
<v Speaker 1>You know what's funny. When the AI goes over the

0:35:45.520 --> 0:35:49.600
<v Speaker 1>intercom at the gates, they call it a advantage instead

0:35:49.600 --> 0:35:50.480
<v Speaker 1>of advantage.

0:35:51.160 --> 0:35:52.320
<v Speaker 3>It tricks the computer.

0:35:53.000 --> 0:35:55.319
<v Speaker 11>The thieves know that, and they take advantage of it,

0:35:55.719 --> 0:35:58.839
<v Speaker 11>and so they'll steal yourself on the weekends when there's

0:35:58.880 --> 0:35:59.839
<v Speaker 11>no way to report it.

0:36:00.000 --> 0:36:01.600
<v Speaker 9>I don't think in this day and age, that you

0:36:01.640 --> 0:36:04.680
<v Speaker 9>can have your fraud department on the open business hours

0:36:04.680 --> 0:36:05.399
<v Speaker 9>Monday through Friday.

0:36:05.440 --> 0:36:06.600
<v Speaker 8>I think that doesn't work anymore.

0:36:06.640 --> 0:36:08.879
<v Speaker 11>There's nothing we can do in our policy is that

0:36:09.400 --> 0:36:10.959
<v Speaker 11>we cannot brand state your mouth.

0:36:11.120 --> 0:36:13.640
<v Speaker 10>I reached out to American Airlines, which says, when we

0:36:13.719 --> 0:36:17.279
<v Speaker 10>identify or are made aware of unauthorized activity in an

0:36:17.320 --> 0:36:20.719
<v Speaker 10>advantage account, we act quickly to secure the account and

0:36:20.760 --> 0:36:23.719
<v Speaker 10>work directly with a customer to resolve the issue and

0:36:23.800 --> 0:36:28.400
<v Speaker 10>help prevent similar incidents. They suggest using strong, unique passwords

0:36:28.440 --> 0:36:30.319
<v Speaker 10>and opting and to multi You know.

0:36:30.440 --> 0:36:33.360
<v Speaker 2>They say that, but when you have to have a

0:36:33.520 --> 0:36:37.200
<v Speaker 2>password for every website in the world that you use

0:36:37.280 --> 0:36:40.839
<v Speaker 2>on a regular basis, every single company you do business with,

0:36:41.440 --> 0:36:46.520
<v Speaker 2>who's writing down fifty five unique different passwords, it's just

0:36:46.640 --> 0:36:47.560
<v Speaker 2>not feasible.

0:36:48.080 --> 0:36:52.160
<v Speaker 1>When I upgraded my iPhone, I got locked out of

0:36:52.200 --> 0:36:55.880
<v Speaker 1>every single app on my phone, and I cursed and

0:36:56.000 --> 0:37:01.719
<v Speaker 1>I swore, and I was angry for about three to

0:37:01.840 --> 0:37:02.480
<v Speaker 1>four weeks.

0:37:04.160 --> 0:37:07.320
<v Speaker 5>And opting in to multi factor authentication.

0:37:07.040 --> 0:37:08.640
<v Speaker 8>Now, I do say that is a good thing.

0:37:08.680 --> 0:37:10.880
<v Speaker 2>And every app that you don't have that on, if

0:37:10.920 --> 0:37:13.120
<v Speaker 2>they allow that where they text you the little one

0:37:13.160 --> 0:37:15.759
<v Speaker 2>time code, that's great. And you know, I love I

0:37:15.800 --> 0:37:18.160
<v Speaker 2>love the website to let you do that instead of

0:37:18.200 --> 0:37:21.960
<v Speaker 2>your password, because everyone forgets their password. Well, you know

0:37:22.040 --> 0:37:25.759
<v Speaker 2>the problem with that facial recognition though, what's that if

0:37:25.880 --> 0:37:29.000
<v Speaker 2>Rachel Maddow or Ron Reagan Junior were ever able to

0:37:29.000 --> 0:37:30.640
<v Speaker 2>get a hold of my phone, they'd be able to

0:37:30.640 --> 0:37:31.200
<v Speaker 2>get right in