WEBVTT - Speak Like a CEO 0:00:00.120 --> 0:00:03.160 Welcome to business and the podcast for people making it 0:00:03.160 --> 0:00:07.320 all happen. Running a successful business completely takes over your life, 0:00:07.520 --> 0:00:10.120 but I'm a believer that there is still room for 0:00:10.119 --> 0:00:14.560 some ands like health, wealth, beauty, and maybe even some fashion. 0:00:14.840 --> 0:00:16.960 On this podcast, I'll share with you what's working for 0:00:16.960 --> 0:00:19.840 scaling my nine figure business while keeping you up to 0:00:19.880 --> 0:00:23.040 date on the latest trends, news and fun finds. This 0:00:23.040 --> 0:00:26.120 is a place for business and let's dive in. If 0:00:26.120 --> 0:00:29.640 you want to be seen as powerful, respected, and confident, 0:00:29.680 --> 0:00:32.720 your words have to match your ambition. I've spent years 0:00:32.720 --> 0:00:36.000 working under executives, becoming one myself, and learning from the 0:00:36.000 --> 0:00:38.760 most respected people in the room. These are the five 0:00:38.760 --> 0:00:42.200 communication skills that separate those who get listened to from 0:00:42.200 --> 0:00:45.000 those who get overlooked. Skill one is a hard one. 0:00:45.000 --> 0:00:48.519 You have to stop speaking to be liked and instead 0:00:48.520 --> 0:00:51.200 speak to lead. In our company today we have over 0:00:51.200 --> 0:00:54.880 250 team members and so I get to see day 0:00:54.880 --> 0:00:58.800 in and day out people who exude confidence and act 0:00:58.800 --> 0:01:03.920 like leaders versus people who Accidentally erode their own credibility. 0:01:03.920 --> 0:01:06.640 And they do this in the simplest of ways. The 0:01:06.640 --> 0:01:09.600 mindset shift that the people who are successful have is 0:01:09.600 --> 0:01:12.080 I am a leader, even if they aren't yet. The 0:01:12.080 --> 0:01:16.280 mindset that people have versus the mindset of I am 0:01:16.280 --> 0:01:19.440 in somebody else's environment and therefore I have to be 0:01:19.440 --> 0:01:22.720 less than or smaller or less certain. When you are 0:01:22.720 --> 0:01:26.680 less certain in your communication, it shows. So in order 0:01:26.680 --> 0:01:29.080 to be more certain, you can do a handful of 0:01:29.080 --> 0:01:31.399 things to switch up the way that you speak. One 0:01:31.400 --> 0:01:33.479 of the most important things that you can do is 0:01:33.520 --> 0:01:37.080 actually mean what you say, and only say things that 0:01:37.080 --> 0:01:41.000 you are certain of CEOs, leaders, top executives. They have 0:01:41.000 --> 0:01:43.960 a point of view. They see themselves. They see their 0:01:43.959 --> 0:01:47.120 life experiences, and they use where they're at in order 0:01:47.120 --> 0:01:50.240 to frame what their point of view truly is, and 0:01:50.240 --> 0:01:52.200 they're confident in that frame. If you want to be 0:01:52.240 --> 0:01:54.880 able to be more certain in your communication. Remember that 0:01:54.880 --> 0:01:58.280 your point of view is important and you are there 0:01:58.280 --> 0:02:01.640 for a reason. Now, the simple language tweaks on this 0:02:01.640 --> 0:02:05.110 are as follows. Qualifying your statements by saying I think 0:02:05.150 --> 0:02:09.070 or I feel. Reduces your credibility. Just say what you 0:02:09.070 --> 0:02:11.990 think or say how you feel. It's obvious through the 0:02:11.990 --> 0:02:14.630 communication that you are thinking or you were feeling something, 0:02:14.630 --> 0:02:17.389 but those qualifiers make it seem like you are uncertain. 0:02:17.389 --> 0:02:21.150 So consciously practice making these language swaps. So instead of 0:02:21.150 --> 0:02:25.030 saying I think we should try this instead, say the 0:02:25.030 --> 0:02:28.990 best path forward is another example. Instead of saying, I 0:02:29.030 --> 0:02:32.590 feel like this might work, say, here's a strategy that 0:02:32.590 --> 0:02:35.750 will get us this result. It is this simple switch, 0:02:35.750 --> 0:02:39.829 but removing you from the conversation and just stating what 0:02:39.830 --> 0:02:43.429 you see, how you see it instantly increases your credibility. 0:02:43.470 --> 0:02:46.070 Next is number two, which is that your emotions are 0:02:46.070 --> 0:02:49.310 making you sound reactive and unsure. We have a saying 0:02:49.310 --> 0:02:53.310 around here high emotion, low intelligence. Have you ever noticed 0:02:53.310 --> 0:02:56.950 the people who are wildly emotional, always talking about what's 0:02:56.950 --> 0:03:01.430 wrong and being outrageously creative in their storytelling very rarely 0:03:01.430 --> 0:03:03.820 have a lot of success around them. They don't have 0:03:03.820 --> 0:03:06.620 people who are winning around them. They don't have successful 0:03:06.660 --> 0:03:09.900 business relationships. They don't even have successful businesses. Because the 0:03:09.900 --> 0:03:14.459 more you use emotion, the less you're using logic. Emotion 0:03:14.460 --> 0:03:20.859 just clouds your decision making ability. And effective leaders are spectacular. 0:03:21.100 --> 0:03:25.060 They are gangsters at being able to take a situation, 0:03:25.060 --> 0:03:28.299 remove emotion, and be able to logically make decisions very 0:03:28.300 --> 0:03:31.620 quickly and they trust their decision making process. The only 0:03:31.620 --> 0:03:33.980 way you know you can trust your decision making process 0:03:33.980 --> 0:03:36.500 is if you have your own internal confidence that you're 0:03:36.500 --> 0:03:39.700 not being swayed by something based off of the emotion 0:03:39.700 --> 0:03:43.220 that you have, you're actually being swayed based off of logic, 0:03:43.220 --> 0:03:46.500 based off of data. Just this week, I had somebody 0:03:46.540 --> 0:03:51.060 pop off on me and had this whole emotional outburst. 0:03:51.060 --> 0:03:54.700 It was embarrassing and it instantly reduced my confidence in 0:03:54.700 --> 0:03:59.700 this person. Their inability to feel something, to experience something, 0:03:59.820 --> 0:04:02.100 to have there be a form of rejection in front 0:04:02.100 --> 0:04:05.700 of them and be able to handle that with grace. 0:04:05.740 --> 0:04:09.340 Understanding questions allowed me to see this person through a 0:04:09.540 --> 0:04:12.620 new lens, and that new lens is they make decisions 0:04:12.620 --> 0:04:14.620 based off of their emotion. And as I looked a 0:04:14.620 --> 0:04:17.220 little bit further into this, I actually started to see 0:04:17.220 --> 0:04:19.620 how there was a lack of success in a variety 0:04:19.620 --> 0:04:22.339 of different areas, which is a key indicator that emotion 0:04:22.339 --> 0:04:24.940 is used in all sorts of conversations. And instead of 0:04:24.940 --> 0:04:28.620 creating confidence, it actually erodes people's confidence, which means you 0:04:28.620 --> 0:04:32.420 cannot be successful because without other people, as a leader, 0:04:32.420 --> 0:04:35.660 you're not successful. You actually cannot, by definition, be a 0:04:35.660 --> 0:04:38.860 leader if other people don't trust and actually follow you. 0:04:38.860 --> 0:04:42.900 So never let your emotions override your message. One of 0:04:42.900 --> 0:04:46.540 the visuals I use to help me during emotional situations 0:04:46.580 --> 0:04:50.060 is I imagine myself being a blade of grass. Follow 0:04:50.060 --> 0:04:51.780 me on this one. If you have a blade of 0:04:51.779 --> 0:04:55.900 grass that is horizontal and there is a rock that 0:04:55.900 --> 0:04:58.380 falls through the blade of grass, the blade of grass 0:04:58.380 --> 0:05:01.740 isn't going to stay hardened. It's actually going to move 0:05:01.740 --> 0:05:04.260 with the pressure. It's going to move with the rock, 0:05:04.260 --> 0:05:05.940 and then it is going to bounce back up to 0:05:05.980 --> 0:05:08.900 its original shape versus if you had a toothpick there, 0:05:08.940 --> 0:05:11.820 a toothpick when a rock goes right through, it is 0:05:11.820 --> 0:05:15.980 going to break. It's very rigid, it's hard and it's frail. 0:05:15.980 --> 0:05:19.460 So in situations, instead of thinking of yourself as somebody 0:05:19.460 --> 0:05:21.979 who's going to make their point and who's going to 0:05:22.020 --> 0:05:26.460 prove somebody wrong and get hardened like a toothpick, imagine 0:05:26.460 --> 0:05:28.900 that you are a blade of grass and that situation 0:05:28.900 --> 0:05:31.580 is just going to fall through you, not because you 0:05:31.580 --> 0:05:35.140 don't care, but because you're not going to get emotionally involved. 0:05:35.180 --> 0:05:37.300 You're going to let the data that they're giving you 0:05:37.339 --> 0:05:39.380 go through you. You're going to let the emotion that 0:05:39.380 --> 0:05:42.220 they're giving you pass by, and then you're going to 0:05:42.220 --> 0:05:45.380 respond in the way that you should respond without the 0:05:45.380 --> 0:05:48.940 tense rigidity of the toothpicks in your life. Next is 0:05:48.940 --> 0:05:52.740 number three and focuses on authority. This is the secret 0:05:52.740 --> 0:05:56.780 to getting people to stop interrupting you and start actually listening. 0:05:56.779 --> 0:06:01.260 Great leaders don't speak more. They speak with wait, what 0:06:01.260 --> 0:06:05.060 about what you're saying actually matters? When you think of 0:06:05.060 --> 0:06:08.130 every conversation you're in as an opportunity for you to 0:06:08.170 --> 0:06:12.610 make an impact. You will show up to those conversations differently. 0:06:12.610 --> 0:06:16.250 Any meeting that you're attending, any conversation you're a part of, 0:06:16.410 --> 0:06:19.170 it has to matter. Because as a leader, you have 0:06:19.170 --> 0:06:22.450 a million things pulling at your attention. There are no 0:06:22.450 --> 0:06:25.170 shortage of things on your to do list emails that 0:06:25.170 --> 0:06:27.609 you could be answering, presentations that you could be making, 0:06:27.810 --> 0:06:31.089 but instead you're in that room for a reason. If 0:06:31.089 --> 0:06:33.730 you recognize that you have nothing to say and there's 0:06:33.730 --> 0:06:36.690 no reason for you to be there, leave that conversation. 0:06:36.730 --> 0:06:39.890 A leader knows where their time is best spent, and 0:06:39.890 --> 0:06:43.729 they prioritize accordingly. So whenever I walk into a room, 0:06:43.730 --> 0:06:46.490 I know the reason I am going into that room. 0:06:46.490 --> 0:06:50.250 I ask myself, what is my target? When I know 0:06:50.250 --> 0:06:52.770 I have a target, I have authority going into the 0:06:52.770 --> 0:06:55.850 room because I'm clear on why I'm there. Most people 0:06:55.850 --> 0:06:58.850 just go through the motions. They show up. They're not 0:06:58.850 --> 0:07:02.210 even sure why they're there. They just listen, think about 0:07:02.250 --> 0:07:06.210 other things, maybe distract themselves, answer emails. That is not 0:07:06.250 --> 0:07:09.440 what great leaders do. Great leaders know that there are 0:07:09.520 --> 0:07:11.840 a plethora of problems for them to solve, and their 0:07:11.840 --> 0:07:15.160 time is going to be spent solving the most important problem. Therefore, 0:07:15.160 --> 0:07:19.440 their attention and their communication where they are truly does matter. 0:07:19.440 --> 0:07:23.040 So if you're struggling with authority, reevaluate where you're spending 0:07:23.040 --> 0:07:25.800 your time. Go into the meetings where you do choose 0:07:25.800 --> 0:07:30.120 to participate and actually participate. Have a point of view. 0:07:30.320 --> 0:07:33.480 Use your authority because you've thought through the situation and 0:07:33.480 --> 0:07:35.560 you know that there's a problem and there's something that 0:07:35.560 --> 0:07:37.720 you can help with, or you need to better understand 0:07:37.720 --> 0:07:40.040 as a way for you to build up your own 0:07:40.040 --> 0:07:45.000 authority in your mind. Leaders matter. They drive initiatives forward. 0:07:45.000 --> 0:07:47.280 So never enter a room where you don't know why 0:07:47.280 --> 0:07:49.480 you're there and you will all of a sudden have 0:07:49.480 --> 0:07:52.080 more authority in your communication, simply because you took a 0:07:52.080 --> 0:07:55.400 handful of minutes in order to really understand why your 0:07:55.400 --> 0:07:59.480 time was best spent there. When participating and leading meetings, 0:07:59.680 --> 0:08:04.120 you steer the conversation with clear, confident delivery. Next up 0:08:04.120 --> 0:08:07.920 is number four, which is to become a question master. 0:08:08.000 --> 0:08:10.560 you do not need all the answers to lead. You 0:08:10.560 --> 0:08:13.320 just need to know how to ask the right questions. 0:08:13.320 --> 0:08:16.760 The best leaders put themselves in a position to solve 0:08:16.760 --> 0:08:20.240 the most complicated problems in a business. And in order 0:08:20.240 --> 0:08:23.400 to solve a complicated problem, there has to be some 0:08:23.400 --> 0:08:27.800 sort of constraint, some level of confusion, and no clear 0:08:27.840 --> 0:08:31.600 path forward. So if you are an effective communicator, you 0:08:31.640 --> 0:08:36.840 are able to address and properly identify what questions you 0:08:36.840 --> 0:08:39.839 need to ask, what information is missing to be able 0:08:39.840 --> 0:08:43.440 to make the best decision to move that problem forward. 0:08:43.440 --> 0:08:46.400 I like to think about this as untangling a necklace. 0:08:46.400 --> 0:08:49.040 When you're looking at untangling a necklace, it's taking one 0:08:49.040 --> 0:08:52.600 piece after another after another to really start to understand 0:08:52.640 --> 0:08:56.760 strategically what is the core knot inside this tangled necklace? 0:08:56.800 --> 0:09:01.280 Your job as a leader is to unknot many necklaces. 0:09:01.320 --> 0:09:04.880 The best leaders think of themselves as professional problem solvers, 0:09:04.880 --> 0:09:07.400 but the reason they're able to solve these problems better 0:09:07.400 --> 0:09:11.400 than more junior people is simply because they ask more questions. 0:09:11.559 --> 0:09:14.840 It is not the expectation that you know everything, and 0:09:14.840 --> 0:09:17.120 you're coming at it from this high vantage point to 0:09:17.120 --> 0:09:20.120 be able to tell everybody what to do. Oftentimes, you 0:09:20.120 --> 0:09:22.280 don't know what to do when you're entering that meeting 0:09:22.280 --> 0:09:25.400 or that problem. It's a new problem, you see. Great 0:09:25.400 --> 0:09:31.360 leaders guide conversations by asking powerful and strategic questions. So 0:09:31.360 --> 0:09:35.559 challenge yourself to ask these questions instead of what do 0:09:35.559 --> 0:09:40.240 you think? Ask what data supports this decision? And instead 0:09:40.240 --> 0:09:43.280 of how's it going? Ask, what's the biggest challenge you're 0:09:43.280 --> 0:09:47.080 facing right now? Instead of can we fix this? Ask, 0:09:47.080 --> 0:09:50.559 what would it take to ensure this never happens again? 0:09:50.600 --> 0:09:54.479 The quality of your questions determine the quality of your results. 0:09:54.520 --> 0:09:56.600 Here's a little trick that my parents taught me in 0:09:56.600 --> 0:09:59.679 order to become better at asking great questions. When I 0:09:59.679 --> 0:10:03.480 was growing up, we would play the question game at 0:10:03.480 --> 0:10:06.640 any sort of social function. The question game meant that 0:10:06.640 --> 0:10:09.439 little Natalie was supposed to walk up to an adult 0:10:09.510 --> 0:10:13.150 and ask them three questions. So my mom at a 0:10:13.150 --> 0:10:16.069 social gathering would say, go talk to Mr. Bob. So 0:10:16.070 --> 0:10:19.030 I would walk over to Mr. Bob, and my target 0:10:19.030 --> 0:10:22.230 was to ask Mr. Bob three questions. Well, it's terrifying 0:10:22.270 --> 0:10:24.990 talking to adults when you're young, and sometimes it's still 0:10:24.990 --> 0:10:27.310 terrifying to talk to adults. So I had to overcome 0:10:27.309 --> 0:10:31.069 that fear. But then I also had to ask three 0:10:31.110 --> 0:10:34.590 questions that kept the conversation engaging. Well, as a very 0:10:34.590 --> 0:10:37.790 young kid, I wasn't able to ask super engaging questions. 0:10:37.790 --> 0:10:41.470 The questions might sound like Mr. Bob. I realized that Bobby, 0:10:41.510 --> 0:10:45.110 your son is going to baseball practice these days. Does 0:10:45.110 --> 0:10:48.070 he love baseball? And then Mr. Bob's going to answer back. 0:10:48.070 --> 0:10:50.310 And then by the answer, I'm gonna hopefully be able 0:10:50.309 --> 0:10:53.670 to ask a second question. Well, oftentimes I couldn't actually 0:10:53.670 --> 0:10:55.790 make it to question three because I would run out 0:10:55.790 --> 0:10:58.190 of things to ask questions on. So I'd go back 0:10:58.190 --> 0:11:00.230 to my mom. My mom would say, here are a 0:11:00.230 --> 0:11:02.910 few other question choices that you could ask Mr. Bob. 0:11:02.910 --> 0:11:05.270 And she'd make me go walk back to Mr. Bob 0:11:05.270 --> 0:11:09.230 and ask him the final questions. This practice of getting 0:11:09.230 --> 0:11:13.620 good at asking questions, keeping the conversation going, understanding what 0:11:13.660 --> 0:11:17.860 really matters is priceless and an invaluable trait if you 0:11:17.860 --> 0:11:20.660 really want to communicate like an expert. That brings us 0:11:20.660 --> 0:11:23.780 to number five, which is what most people do wrong. 0:11:23.820 --> 0:11:26.660 You have to stop oversharing. I will never forget the 0:11:26.660 --> 0:11:29.500 first time I had to fire somebody. I was 23 0:11:29.500 --> 0:11:32.780 years old, and I was coached ahead of time to 0:11:32.820 --> 0:11:35.980 say a very specific statement that led me to a 0:11:35.980 --> 0:11:39.220 very specific conclusion, to not get into some large debate 0:11:39.220 --> 0:11:40.980 as to whether or not we were going to fire 0:11:40.980 --> 0:11:43.660 this team member, and instead of saying what I needed 0:11:43.660 --> 0:11:47.939 to say, I started over explaining. I started telling them 0:11:47.940 --> 0:11:50.780 how wonderful they are and how much I like them, 0:11:50.780 --> 0:11:52.460 and how much of a pleasure it had been to 0:11:52.500 --> 0:11:55.140 work with them. And as I talked more like that, 0:11:55.140 --> 0:11:58.940 I became more and more tense and more and more uncomfortable. 0:11:59.100 --> 0:12:02.140 So I kept saying things like that, and instead of 0:12:02.140 --> 0:12:06.100 successfully firing the person, we just effectively had a nice 0:12:06.100 --> 0:12:07.900 little touch point in the middle of the day, and 0:12:07.900 --> 0:12:10.900 I had to take another swing at it the next week. 0:12:10.900 --> 0:12:14.100 It was awkward, it was embarrassing, and it was the 0:12:14.100 --> 0:12:17.780 exact opposite of what somebody who has confidence and presence 0:12:17.780 --> 0:12:19.980 would do. When you know what you're going to say, 0:12:20.260 --> 0:12:23.100 say it. You say it with grace, you say it 0:12:23.100 --> 0:12:26.219 with directness, and you are firm. It's not because you 0:12:26.220 --> 0:12:30.699 don't like people, you don't deliver communication overexplaining is an 0:12:30.700 --> 0:12:34.020 indicator that you are not confident. When you do speak 0:12:34.020 --> 0:12:37.940 with confident people, they say things with effect. They have 0:12:37.940 --> 0:12:41.100 a message, they clearly articulate that message and they don't 0:12:41.100 --> 0:12:43.700 continue to communicate. I like to think of this like 0:12:43.700 --> 0:12:47.780 an airplane. I'm sure you've had an experience where somebody 0:12:47.780 --> 0:12:51.220 talks and they continue to talk and they continue to talk, 0:12:51.220 --> 0:12:53.740 and the plane is about to land, but instead of 0:12:53.740 --> 0:12:56.980 actually landing, nope. We're going back through it again. And 0:12:56.980 --> 0:12:59.780 you already know that they said that, but they're about 0:12:59.780 --> 0:13:02.460 to land it. And nope, there's another new angle to 0:13:02.500 --> 0:13:06.619 just restate what they already stated. It's uncomfortable. As a listener, 0:13:06.780 --> 0:13:09.420 it's difficult to communicate with somebody like this, and it 0:13:09.420 --> 0:13:13.179 clearly shows that the person isn't confident and is uncomfortable. 0:13:13.179 --> 0:13:18.340 So instead of overexplaining or softening your feedback, be direct. 0:13:18.340 --> 0:13:23.300 More than that, seeking validation can instantly erode your authority, 0:13:23.300 --> 0:13:28.260 and high level CEOs actually get authority because they are 0:13:28.260 --> 0:13:32.979 direct and they are deliberate. So be like a confident CEO. 0:13:33.020 --> 0:13:35.980 They don't need validation and neither do you. And another 0:13:35.980 --> 0:13:40.059 hack on this is watch really successful people communicate. I 0:13:40.059 --> 0:13:43.460 didn't say listen to how they communicate. I said watch 0:13:43.460 --> 0:13:47.580 how they communicate. You'll notice that they don't talk like this. 0:13:47.780 --> 0:13:51.300 This is not the way that somebody who is successful communicates. 0:13:51.300 --> 0:13:54.220 They sit up straight, their shoulders are back. They have 0:13:54.220 --> 0:13:57.780 confidence through their body language. They move their hands through 0:13:57.780 --> 0:14:00.860 this certain little section of their bodies right here. They 0:14:00.860 --> 0:14:03.780 don't sit there and fidget, playing with their fingers, playing 0:14:03.780 --> 0:14:06.380 with their rings, moving their feet around. They're able to 0:14:06.420 --> 0:14:09.819 sit there comfortably, have a direct conversation, eye to eye 0:14:09.980 --> 0:14:12.660 with another human being. So it is very simple to 0:14:12.700 --> 0:14:15.970 just throw your shoulders back, sit up a little taller 0:14:15.970 --> 0:14:19.530 and look like you are more confident before you actually 0:14:19.530 --> 0:14:21.970 become more confident. One of the things that I had 0:14:21.970 --> 0:14:24.370 to work on for a while, the way you project 0:14:24.370 --> 0:14:27.530 your voice, also matters. And this was actually something I 0:14:27.570 --> 0:14:29.730 had to work on for quite some time. I tended 0:14:29.730 --> 0:14:33.090 to whisper for a very clear reason. I used to 0:14:33.090 --> 0:14:36.050 get quieter when I would voice my opinion, and that 0:14:36.050 --> 0:14:39.810 reason is pretty obvious. I wasn't certain of my opinion. 0:14:39.810 --> 0:14:41.810 I didn't feel like I could present my idea and 0:14:41.810 --> 0:14:45.330 be passionate and be excited because I was actually uncertain. 0:14:45.330 --> 0:14:47.770 And you could tell not just by the words I 0:14:47.770 --> 0:14:50.410 was saying, but by the volume that I was using 0:14:50.410 --> 0:14:53.730 to portray my ideas. So I had to actively work 0:14:53.730 --> 0:14:57.690 on not talking like this and trying to quiet myself, 0:14:57.690 --> 0:15:00.770 but by being louder and being more communicative through my 0:15:00.770 --> 0:15:03.930 body language, but also through the volume which I was speaking. 0:15:03.930 --> 0:15:06.050 I had to work on this for many months, and 0:15:06.050 --> 0:15:08.810 it was not a short process. Every single time I 0:15:08.810 --> 0:15:11.530 would start whispering, I'd have my core team of people 0:15:11.530 --> 0:15:13.970 tell me, hey, Natalie, you're whispering again. And I'd be 0:15:13.970 --> 0:15:16.520 I'm like, okay, good to know. I'm gonna project. I'm 0:15:16.520 --> 0:15:20.080 gonna get clear on what I'm saying because clarity matters 0:15:20.080 --> 0:15:22.880 in communication. So when you find you're doing some weird things, 0:15:22.920 --> 0:15:27.120 putting your shoulders in, starting to whisper, fidgeting, just remember, 0:15:27.160 --> 0:15:29.960 future you doesn't communicate like that. So fix it in 0:15:29.960 --> 0:15:33.960 the moment and deliver the effective communication. If you master 0:15:33.960 --> 0:15:36.600 these five skills, I guarantee that you will be able 0:15:36.600 --> 0:15:39.240 to communicate better than 99% of people. 0:15:39.240 --> 0:15:43.200 If you enjoyed this podcast, you are going to definitely 0:15:43.200 --> 0:15:46.080 not want to miss out on my new newsletter. It 0:15:46.080 --> 0:15:48.720 just dropped. I just started creating this content and I 0:15:48.760 --> 0:15:51.280 am obsessed. Every single week in your inbox I am 0:15:51.320 --> 0:15:54.840 going to send you business and which is exactly what 0:15:54.840 --> 0:15:57.560 it sounds like. How do you fit business and all 0:15:57.560 --> 0:15:59.680 of the other things in your life so that you 0:15:59.680 --> 0:16:04.560 are up to speed on fashion, beauty, wellness, all things 0:16:04.560 --> 0:16:07.160 that really matter. If you want to subscribe and get 0:16:07.160 --> 0:16:10.920 this special gift and weekly treat in your inbox, go 0:16:10.920 --> 0:16:12.200 to carpenters.com.