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Speaker 1: It's nice with Dan Ray. I'm telling you Boston's new radio.

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Speaker 2: All right, I would like to continue our conversation. Basically,

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Speaker 2: we had a interesting guest last hour. Amas to Numa.

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Speaker 2: His book Hold the Hold, Capital Letters, h Old the

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Speaker 2: Suffering Economy of customer service and the result, the result

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Speaker 2: that's long, the revolt that's long overdue. His website is

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Speaker 2: waiting for service dot com. Some good calls last hour.

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Speaker 2: I'd like to continue with this. If you've had good

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Speaker 2: customer service from a company, that would be great. You

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Speaker 2: can give a kudo to a company. If you've had

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Speaker 2: bad customer service, or if you feel customer service is

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Speaker 2: generally bad, feel free. I know. I got to tell you.

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Speaker 2: I've been jumping on various websites here as we get

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Speaker 2: closer to Christmas, and it's pretty clear to me that

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Speaker 2: the websites don't do us much favors. I just think

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Speaker 2: that companies in America have gotten fat and happy and contented,

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Speaker 2: and I think that we as customers have been submissive,

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Speaker 2: that we have not demanded more. We sit here in

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Speaker 2: front of our computers, we order things. We hope that

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Speaker 2: they'll be shipped on time. We hope that they'll they

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Speaker 2: will get to us on time. I myself have had

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Speaker 2: a couple of really bad experiences. I'm not sure if

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Speaker 2: they were legitimate companies. To be really honest with you,

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Speaker 2: I'm not even going to mention them because I probably

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Speaker 2: would be defaming them. But I'd love to know. Are

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Speaker 2: you satisfied with companies I've talked about my disappointment with Vovo.

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Speaker 2: I used to love Vovos. I mean I would. I

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Speaker 2: thought I would be a Vovo customer for life. Nope,

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Speaker 2: not anymore. Done with it. On the other hand, I

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Speaker 2: have found great businesses, great companies. You know, I've talked about,

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Speaker 2: you know, Patriot Petroleum, which is gas station on Route nine,

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Speaker 2: which is they have the lowest prices as far as

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Speaker 2: I am concerned, anywhere consistently, when Patriot Petroleum is on

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Speaker 2: Route nine westbound, if you're traveling on eastbound, just after

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Speaker 2: you across over one twenty eight, when prices were high,

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Speaker 2: they were the lowest price. Now that prices are low,

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Speaker 2: they're the lowest price. Gary there does such a great job.

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Speaker 2: I go out of my way to buy my gas

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Speaker 2: there because I know that it's great gas. I've never

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Speaker 2: had a problem with it, although it's less expensive than

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Speaker 2: anywhere else. I drive down Route nineteen, down Route nine

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Speaker 2: past gas stations where it's three point thirty nine three,

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Speaker 2: and you get there and it's to eighty nine today,

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Speaker 2: And if you're buying a Sunday it's two eighty three.

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Speaker 2: It's it's a great company. It's there. They are a

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Speaker 2: great companies still in America. And if you'd like to

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Speaker 2: tell us about a great company, particularly as we approach

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Speaker 2: the holiday season of Christmas and Hanukah and Kwanza and Festivus,

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Speaker 2: feel free. Festivus, of course, is for the rest of us.

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Speaker 2: Six seven thirty six one seven ninety. I would love

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Speaker 2: to hear from some women of this, because I think

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Speaker 2: that you were probably more demanding than most men. Most

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Speaker 2: guys go in and they buy a couple of things

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Speaker 2: and they walk out the door. That tends to be me.

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Speaker 2: I'm looking to get in and get out. But I

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Speaker 2: think that a lot of people are much more demanding

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Speaker 2: than that. So let's keep rolling here. Let me go

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Speaker 2: to Ron and Newton. Hey, Ron, thanks for checking in

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Speaker 2: customer service.

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Speaker 1: Will it?

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Speaker 2: Will it ever come back? Or do you think we're

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Speaker 2: we're doomed?

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Speaker 3: Well? No, and I am actually, thank you so much

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Speaker 3: for having this topic. And by the way, one of

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Speaker 3: the best customer service experiences that I have had for

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Speaker 3: as long as I've known this person is Dan Ray.

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Speaker 2: Thank you very much.

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Speaker 3: I'm not kidding.

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Speaker 2: I appreciate that I try to get back to as

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Speaker 2: many people as possible. It was funny too. Well, today,

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Speaker 2: I gotta tell you, I had an angry email today

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Speaker 2: from one of my listeners who has not any email,

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Speaker 2: an angry voicemail. And this particular listener sends me, you know,

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Speaker 2: some interesting voicemails and now they're transcribed. So this particular

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Speaker 2: voicemail today which really bothered me. And I'll tell you

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Speaker 2: why I'm gonna I'm going to probably read it here

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Speaker 2: because if I can find it, Yeah, here it is.

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Speaker 2: Good morning, She identifies herself. I've been avoiding your show

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Speaker 2: like the Plague for a little while because of Trump,

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Speaker 2: but today I'm calling because this is a good opportunity

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Speaker 2: to speak of the character of the president, and character

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Speaker 2: is always my main thing, and it's about Rob Reiner.

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Speaker 2: I mean, I know, the Australian murders and the murders

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Speaker 2: at Brown University a worthy of discussion. Well, thank you

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Speaker 2: very much, but talking about how Rob Reiner had Trump

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Speaker 2: derangement syndrome. Now I'm worried about I'm sorry that that

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Speaker 2: happened or whatever Dan I thought. And this confirms as

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Speaker 2: the president does not. This is like strain of consciousness.

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Speaker 2: And she says, I'll listen to night see if you're

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Speaker 2: willing to use this as an opportunity to talk about

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Speaker 2: this mint where there's men, in my view, something wrong

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Speaker 2: with the president of the United States. I wish that

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Speaker 2: she had listened last night because we talked about that

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Speaker 2: very subject in the eleven o'clock hour last night. So

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Speaker 2: she's playing even not talking about it, but she wasn't

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Speaker 2: smart enough to listen to what we talked about it.

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Speaker 3: Oh my godness, there are some people you caught.

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Speaker 2: Please no matter what.

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Speaker 3: Okay, well, can I share some good companies as well? So,

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Speaker 3: like you, I have had shifted all my medications from

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Speaker 3: CBS over to this great pharmacy. It's located both in

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Speaker 3: Newton in Newtonville Newton Center Union Pharmacy. And they, I'll

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Speaker 3: tell you, they only work with medications. They don't have,

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Speaker 3: you know, Halloween decorations and beach chairs and all that

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Speaker 3: sort of thing. They are a very professional company. In fact,

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Speaker 3: the owner of the company took the time to meet

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Speaker 3: with me early on. I found it amazing, and so

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Speaker 3: I will call in, for example, this morning, a couple

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Speaker 3: of medications and within two hours I get it text

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Speaker 3: that it's done. Yeah, it just so. Now I shifted

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Speaker 3: and I have some I have a lot of radications,

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Speaker 3: I hate to say, and some of them have some

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Speaker 3: pretty good copage. So CEBE has just lost a lot

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Speaker 3: of money from this customer. And if you if you

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Speaker 3: consider you know, even ten customers doing that, they're they're

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Speaker 3: gonna start losing money.

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Speaker 1: Now.

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Speaker 2: I just looked up Union Pharmacy here. That's that's in Newton.

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Speaker 2: That's that's an interesting place.

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Speaker 3: I may join you there nine Yeah, rating out five

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Speaker 3: and uh, I'll tell you it's just the uh pharmacists

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Speaker 3: are sharp there. The technicians go really overboard to help

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Speaker 3: you out.

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Speaker 4: Uh.

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Speaker 3: It's just uh, it's a very professional place. And you

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Speaker 3: know I know something about that industry store.

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Speaker 2: Well, you are a pharmacist yourself. I know what I

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Speaker 2: know what you do for a living. I I told

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Speaker 2: the story last hour of being recently at a major

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Speaker 2: pharmacy which you know which which one I'm talking about here. Yeah,

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Speaker 2: and the pharmacist now they have at the counter where

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Speaker 2: they used to have service personnel. You now have to

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Speaker 2: enter your name and your birthday and all of this

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Speaker 2: sort of stuff. Uh. And then when you've done that,

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Speaker 2: you talk to the pharmacist, and the pharmacist comes down

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Speaker 2: and works as the service personnel before they go back

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Speaker 2: to be the pharmacist, which to me is crazy.

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Speaker 3: Well, it is crazy. And I you know, I have

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Speaker 3: a lot of empathy for them, I really do. I

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Speaker 3: mean I couldn't do that, and and it sets it

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Speaker 3: sets them up for making an error again because it's

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Speaker 3: a distraction. Yes, absolutely, and so and by the way, uh,

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Speaker 3: your your thoughts on Toyota months sent me a text

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Speaker 3: yesterday with a picture of his o'damner camery three hundred

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Speaker 3: and forty nine thousand miles as of yesterday. Wow, good

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Speaker 3: for him, still running strong. And just one other one,

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Speaker 3: my dad's company. He started an industrial chemical distribution company

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Speaker 3: back forty years ago and it's a commodity industry dan uh.

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Speaker 3: And he was able to make make it a success

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Speaker 3: through the customer service. Excellent customer service. I mean the

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Speaker 3: products are buildings and grounds parks and recreations. Uh, they

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Speaker 3: have every chemical industrial chemical that you could you could

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Speaker 3: ask for for that and even today actually as of

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Speaker 3: last week, he's still at ninety years old providing his customers,

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Speaker 3: with his loyal customers with service. He hasn't drive my

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Speaker 3: you know, one of my siblings, uh drive for him,

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Speaker 3: but he's still doing it. My siblings. If you call

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Speaker 3: the that company, they pick up first ring, just like

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Speaker 3: Mass General. And that's what they that's what they do,

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Speaker 3: and they cross train so that it doesn't matter who

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Speaker 3: picks up the phone, they're likely to have the answer.

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Speaker 2: So run them up on my brake. So I got

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Speaker 2: to run here. But thank you so much for calling.

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Speaker 2: I deeply appreciate it, and I know your background, and

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Speaker 2: I I thank you for that suggestion of the may

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Speaker 2: perhaps a new pharmacy.

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Speaker 3: That's a good one, Dan, I it's been. It's this

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Speaker 3: was a great call. It was, it's a great show.

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Speaker 3: Thank you very much.

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Speaker 2: My pleasure, my pleasure. I hope to get more folks

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Speaker 2: with stories, Thank you very much. Ron. So, yeah, if

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Speaker 2: you've been satisfied with customer service as Ron has it

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Speaker 2: and new company, share it with us, because it may

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Speaker 2: it may benefit other people. Uh. And if you've had

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Speaker 2: a bad experience and you want to talk about a

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Speaker 2: company with a bad experience, that's fine too. Six one, seven, two, five, four,

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Speaker 2: ten thirty six one seven, nine three one ten thirty.

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Speaker 2: We have allowed customer service in America. It used to

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Speaker 2: be the customer is always right. Now the customer is

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Speaker 2: always ignored. It's not the customer is wrong, it's the

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Speaker 2: customers ignored. That's the new policy of customer service in America.

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Speaker 2: We talked last hour with a mas Tanuma great book,

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Speaker 2: Hold the suffering economy of customer service and the revolt

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Speaker 2: that's long overdue. Join the revolt. Six one, seven, two, five, four,

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Speaker 2: ten thirty six one seven, nine three one ten thirty.

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Speaker 2: Let's commend and pass along. It's the same as restaurants.

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Speaker 2: If you go to a restaurant and you and you

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Speaker 2: treated well and the food is good, tell your friends

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Speaker 2: about it. If you go to a restaurant you treated

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Speaker 2: lowsey and the food is lousy, tell your friends about it.

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Speaker 2: That's it. We have to get back to word of mouth.

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Speaker 2: Get off the computers, talk to friends. I have wide

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Speaker 2: open lines here, which is really driving me. That's right now?

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Speaker 2: Six one seven, two, five, four ten thirty six one seven, nine,

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Speaker 2: three one, ten thirty. If you're really happy with the

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Speaker 2: way the world is going, then don't call. But we're

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Speaker 2: going to go to June in Providence, Rhode Island next

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Speaker 2: and I have some room for you at six one, seven, two, five,

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Speaker 2: four to ten thirty six one seven, nine three one

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Speaker 2: ten thirty. This is a very quick break down. Quickly,

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Speaker 2: we'll get you on coming back on night Side.

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Speaker 1: Night Side with Dan Ray. I'MBZ Boston's news radio.

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Speaker 2: You know, it's also interesting that a company can treat

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Speaker 2: you well twenty times, but the time they don't treat

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Speaker 2: you well is the time you'll remember. Let me go

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Speaker 2: next to June in Providence, Rhode Island. Hi, June. I

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Speaker 2: hope it's been a tough weekend for people in Providence,

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Speaker 2: Rhode Island, that is for sure.

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Speaker 5: How are you doing okay?

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Speaker 4: It was unfortunate that, you know, of all days, it

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Speaker 4: was just Seber thirteenth, and I'm a graduate of Providence

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Speaker 4: College and that was my senior year of college when

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Speaker 4: they had a dormitory fire. And I was also on

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Speaker 4: the thirteenth of December forty eight years ago.

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Speaker 2: Wow. Wow, Yeah, so you know it was like a

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Speaker 2: double Well college had that problem also a week a

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Speaker 2: couple of weekends ago where oh yeah, seven students apparently

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Speaker 2: had been given some drugs which were problematic. Yeah, you know,

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Speaker 2: I mean or tried some drugs and thank god that

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Speaker 2: people had narcan and thank god that I guess all

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Speaker 2: of them survived, but hopefully vibe. Yeah, a little a

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Speaker 2: difficult lesson. So what's your your thought on customer service?

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Speaker 2: Is it a lost art in America?

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Speaker 4: Well, you know, I was very pleased. Just about two

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Speaker 4: weeks ago I had bought my son and daughter in

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Speaker 4: Laura dishwasher. It was a year ago August. I had

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Speaker 4: gotten it through Costco. It was a kitchen aid and

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Speaker 4: it was given them some trouble, and I said, you know,

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Speaker 4: I think I bought I think it's under warranty. I

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Speaker 4: had knowing that the appliances don't last. Like years ago,

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Speaker 4: they never used to buy the extended warranties. But now

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Speaker 4: I'm like the eighty nine dollars or whatever it is

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Speaker 4: to extend it to five years, it's worth it.

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Speaker 6: You know.

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Speaker 2: That's what's called the American industry invented called planned obsolescence.

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Speaker 4: Exactly so I had bought it it on the phone.

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Speaker 4: I was in Europe at the time, and I bought

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Speaker 4: it and we came home on the weekend and it

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Speaker 4: was delivered on the tuesday. So I called Costco and

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Speaker 4: I said, you know, I think I bought the extended warranty,

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Speaker 4: but I can't seem to find it in my email.

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Speaker 4: And they were very, very helpful, and then they turned

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Speaker 4: me over to another department at Costco. And at first

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Speaker 4: I thought, oh my god, I'm going to be on

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Speaker 4: the phone forever. This is never going to get resolved.

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Speaker 4: But that person helped me. And then they tried to

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Speaker 4: connect me to Whirlpool because I guess kitchen eight years

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Speaker 4: old by Whirlpool, and he couldn't get me through and

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Speaker 4: he said, you will get a call in twenty four

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Speaker 4: hours or an email, and I did and everything worked

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Speaker 4: out perfectly. They set up a time to come and

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Speaker 4: they stuck to it and it come to find out,

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Speaker 4: it was a pump motor that needed to be replaced,

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Speaker 4: and they did it right in the first visit.

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Speaker 5: They didn't.

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Speaker 2: You know, that's a plus for Costco. Then that's good

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Speaker 2: to hear that there is some company that provided positive

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Speaker 2: customer service. We got a deal. We got to change

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Speaker 2: the whole mindset of the companies in America have gone

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Speaker 2: to this. They don't think about four years or five years,

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Speaker 2: or ten years or twenty years. They think about, you know,

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Speaker 2: one the next quarter, what's the profit at the next quarter.

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Speaker 2: And that's just wrong because if you try to maximize

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Speaker 2: profit every corner, you're going to put yourself out of

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Speaker 2: business eventually. Yeah, in my opinion, and there's a lot

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Speaker 2: of companies that have put themselves out of business.

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Speaker 5: Yeah, it's true, Jude, great.

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Speaker 2: To hear your voice. Please keep your doors locked down there.

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Speaker 2: I do not understand why this this this thing is

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Speaker 2: lingering on so long. It's really troubling in my opinion.

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Speaker 4: Well, I looked up, you know when they shot the

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Speaker 4: United Healthcare chem last year. Yeah, yeah, and I looked

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Speaker 4: up it took them. I think it's it was the

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Speaker 4: fourth that the man was shot, and they arrested the

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Speaker 4: young man on the night, so it was five days.

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Speaker 2: Yeah. But I still think in my sense on this

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Speaker 2: one is that they they don't have much to go

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Speaker 2: on on this one. This my sense is that they're

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Speaker 2: they're asking for help, and normally I mean a year ago,

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Speaker 2: there were hundreds. They were overwhelmed with suggestions on Luigi Mangoni,

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Speaker 2: MANZIONI uh, and they had to weighe through all of this.

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Speaker 2: I don't I don't know they have much. And those

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Speaker 2: videos that they have released, I couldn't tell much from

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Speaker 2: those pictures. I mean, that guy, he should have drawn

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Speaker 2: attention and at some point I think, you know, someone

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Speaker 2: should have said, hey, what's that guy doing? He was

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Speaker 2: hanging around for hours there, So I.

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Speaker 5: Don't know anyway, Thank you, thank you videos?

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Speaker 4: Did I what they had enhanced videos? At five o'clock

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Speaker 4: I saw them.

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Speaker 2: They weren't particularly enhanced. From now, when you see them,

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Speaker 2: you won't think much of them, trust me on that.

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Speaker 2: I got to run here because I'm up. Thanks June.

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Speaker 2: We'll talk Merry Christmas.

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Speaker 4: Ye, thank you YouTube.

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Speaker 2: By bye. Let me go to Karen. I'm going to

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Speaker 2: stay in Rhode Island with Karen. Hey, Karen, you're next night, sad.

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Speaker 3: How are you good?

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Speaker 4: Dan?

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Speaker 7: How are you good?

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Speaker 2: We're talking about lack of customer service.

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Speaker 7: Well, I've had so many doozies that I don't remember

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Speaker 7: what they particularly were, to be honest with you, but

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Speaker 7: I was calling to say if you do, if somebody

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Speaker 7: does get good customer service, call it a supervisor. Talk

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Speaker 7: to a supervisor and tell the supervisor. I had an instance,

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Speaker 7: it's probably about five years ago. We had a transformed

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Speaker 7: blow down the street for the power and it was

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Speaker 7: supposed to be targeted according to the app like two hours,

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Speaker 7: fifteen minutes. They were here five minutes later. The power

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Speaker 7: was back the next The next day, I called the

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Speaker 7: electric company and I said, I don't know who to

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Speaker 7: talk to, but I just want to let you know

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Speaker 7: that I know you guys get criticized all the time,

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Speaker 7: and I just wanted to call and compliment you. And

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Speaker 7: the woman goes, oh my god, oh my god, oh

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Speaker 7: my god.

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Speaker 3: I don't know what to do.

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Speaker 7: I don't know what to do, and this has never

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Speaker 7: happened before.

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Speaker 2: She's probably.

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Speaker 4: I know.

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Speaker 7: So she ended she ended up. She put me through

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Speaker 7: to somebody else and I talked to her and she said,

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Speaker 7: I'm going to let the the crew now. Is that okay?

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Speaker 7: And I said absolutely, That's why I'm willing. I get

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Speaker 7: called from work on my lunchtime. By the time I

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Speaker 7: got home, there was a message on the answer machine

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Speaker 7: from the supervisor of the local crew that called me

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Speaker 7: and said, you have no idea how much that meant my.

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Speaker 2: Crew absolutely absolutely. I mean I couldn't agree with you more.

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Speaker 2: And I think that's a good example. But the problem

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Speaker 2: is that the major companies, the major companies, as as

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Speaker 2: my guests last hour showed, they don't care. They I

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Speaker 2: don't care at this point. It's like, you know, their

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Speaker 2: attitude is they'll treat us like sheep, and they might

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Speaker 2: lose two or three of us as customers, but the

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Speaker 2: money that they save in treating us like sheep far

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Speaker 2: our ways the loss of the two or three sheep

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Speaker 2: who do not act like sheep, people maybe like you

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Speaker 2: or me, who say I'm out of here, I'm going

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Speaker 2: to find a different Oh. Yeah, I mean, oh I bought,

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Speaker 2: and again I talk about Vovals. I bought probably five

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Speaker 2: or six Vovals in my life. I will never buy

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Speaker 2: another Voval.

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Speaker 7: I mean, yeah, I can understand why I've heard your saga.

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Speaker 2: Yeah, I mean, the service was horrible. It got progressively

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Speaker 2: worse over time, and I just came to the conclusion

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Speaker 2: that it is not it's living on it's passed. I mean,

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Speaker 2: it's like talking about some guy who the red SOX

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Speaker 2: might sign who hit fifty home runs or forty home

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Speaker 2: runs ten years ago and he hasn't played a ten

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Speaker 2: years if the game has passed and by I think

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Speaker 2: the game passed, Vovo bad and I know it's they're

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Speaker 2: going to make Vovo happy with me. But as simple

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Speaker 2: as that, I'm not not happy with them. So I

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Speaker 2: would suggest that more people should call us tonight and

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Speaker 2: let us know companies that have done a good job

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Speaker 2: like you did. What was the name of the electric company.

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Speaker 2: It's the Rhode Island Company.

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Speaker 7: Yes, well, now it's Rhode Island Power.

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Speaker 2: Okay, fine, that's okay, yep.

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Speaker 7: RD Island Power yep.

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Speaker 2: And what was it called when you were satisfied with

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Speaker 2: the respect?

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Speaker 7: RD Island Energy?

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Speaker 2: Are right? Okay, So we gotta we got to cover it.

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Speaker 2: Thanks Karen. I got you in before the newscast, but

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Speaker 2: I got to run for the news.

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Speaker 7: Thanks you all right, Thanks Dan, thank you very much.

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Speaker 2: We got Harold and hanover. He's going to be next

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Speaker 2: John in New York. Maggie and Stoneham got some room

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Speaker 2: for you at six one, seven, two, five, four ten

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Speaker 2: thirty and six one seven, nine three thirty. Coming right

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Speaker 2: back on Nightside.

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Speaker 1: You're on night Side with Dan Ray on wb Boston's

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Speaker 1: news radio.

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Speaker 2: Back to the phones we go. We're gonna go next

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Speaker 2: to Harold and hanover Harold next to Nightside.

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Speaker 5: Welcome, Welcome Dan.

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Speaker 4: Hi.

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Speaker 5: I got a lot of things through bring up because

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Speaker 5: as I waited online, some new comments just generate new

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Speaker 5: ideas and go right ahead. I can't go right ahead.

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Speaker 5: First of all, I'm also a vall ball lover, and

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Speaker 5: I'm sorry you're not anymore. And I've been I understand

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Speaker 5: what happened with the Chinese sego, and in fact, I'm

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Speaker 5: in the market for I'm just saying, well, then I

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Speaker 5: don't have a car right now, but I need a

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Speaker 5: car and looking for a US Volvoll maybe like a

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Speaker 5: twenty ten to twenty fifteen, which apparently are still good

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Speaker 5: up until about twenty fifteen and then they turn bad.

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Speaker 2: But I get yeah, I have a twenty thirteen cross

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Speaker 2: Country which I like. But I also felt yeah, but

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Speaker 2: I also felt that the the service at the dealerships

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Speaker 2: that I dealt with, particularly the ones in Boston, just

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Speaker 2: went down the tubes about twenty twenty oh five or so.

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Speaker 2: It just it just went from bad to worse.

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Speaker 5: Yeah, I think that's true. What I like, we're talking

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Speaker 5: about all customer service everywhere, just about every you know,

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Speaker 5: phase of everything. Did you ever go to Dallas, Zo,

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Speaker 5: Lobo and Denham when you were in Denham?

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Speaker 2: Never did never did well. I never lived in Dedham,

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Speaker 2: but I never did well.

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Speaker 5: I thought you did well and grew up right just

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Speaker 5: next to Dedham. Okay, yeah, do you remember Dalla's out

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Speaker 5: very small Bobbo dealership on Route one because I worked

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Speaker 5: there a couple of years and at that time they

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Speaker 5: went on business. But it was a good, you know,

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Speaker 5: honest kind of place, a good place to work, and

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Speaker 5: not what's going on nowadays. Then my second comments were

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Speaker 5: not quite on their customer service, but on the incredible violence.

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Speaker 2: Uh.

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Speaker 5: I just want to agree with your good friend Hari

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Speaker 5: that it does happen in bunches and the latest was

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Speaker 5: just yesterday the MIT professor.

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Speaker 2: Yeah, that's that's in Brookline, which is not a community

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Speaker 2: that normally has problems like that. We probably will talk

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Speaker 2: about that.

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Speaker 3: I have.

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Speaker 2: I have held off talking about that tonight because I

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Speaker 2: don't know enough about it, and I'm also discoveraged from

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Speaker 2: what's going on in Rhode Island. It seems to me,

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Speaker 2: like the authorities down there have nothing. They really are

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Speaker 2: releasing videotape, which I mean, yeah, yeah, I mean.

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Speaker 5: I think, you know, I hate to be cynical, but

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Speaker 5: I am that. I think they posted this new supposed

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Speaker 5: to be really good surveillance or whatever it is, just

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Speaker 5: to keep the people calm. They really had. I think

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Speaker 5: they had nothing. It was just kind of they made

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Speaker 5: some stocky guys at this point.

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Speaker 2: Well, the guy clearly didn't look in great shape. But uh,

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Speaker 2: the fact that he's been hanging around in that neighborhood

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Speaker 2: for hours before the shooting, you would think that someone

435
00:25:25,000 --> 00:25:27,919
Speaker 2: might have noticed him and uh and.

436
00:25:28,040 --> 00:25:31,639
Speaker 5: And maybe nowadays video of some camera, you know, the

437
00:25:31,800 --> 00:25:32,560
Speaker 5: cameras everywhere.

438
00:25:32,800 --> 00:25:35,399
Speaker 2: I mean, the instinct is he was hanging on in

439
00:25:35,440 --> 00:25:38,640
Speaker 2: a residential area, and you would think that someone might

440
00:25:38,640 --> 00:25:41,480
Speaker 2: have called the police and said, hey, there's this guy. Uh,

441
00:25:41,640 --> 00:25:42,919
Speaker 2: he's he's got a mask.

442
00:25:43,800 --> 00:25:47,720
Speaker 5: You know, he was carrying a rifle in a pull

443
00:25:47,800 --> 00:25:52,280
Speaker 5: queue bag or something. Who the hell knows, Well.

444
00:25:52,119 --> 00:25:56,119
Speaker 2: What I'm saying, it starts with always calling the police department,

445
00:25:56,600 --> 00:25:59,040
Speaker 2: The police go over, check the guy out. Maybe the

446
00:25:59,040 --> 00:26:01,760
Speaker 2: two lives would have been saved. I don't know, absolutely

447
00:26:01,880 --> 00:26:04,760
Speaker 2: you know, maybe we'll find out that this guy was

448
00:26:04,840 --> 00:26:08,919
Speaker 2: just a crazy person who decided to walk into but

449
00:26:09,000 --> 00:26:11,399
Speaker 2: he waited a long time. Again, I don't want to

450
00:26:11,400 --> 00:26:14,560
Speaker 2: get off customer service Herald and maybe tomorrow night we'll

451
00:26:14,600 --> 00:26:18,399
Speaker 2: talk about it more in conjunction with with Brookline and

452
00:26:20,040 --> 00:26:23,159
Speaker 2: I just I just it troubles.

453
00:26:23,520 --> 00:26:26,399
Speaker 5: It's been overwhelming. It's so depressing and scary, and you know,

454
00:26:28,000 --> 00:26:31,160
Speaker 5: the customer service up front and I made a few

455
00:26:31,200 --> 00:26:36,240
Speaker 5: comments CBS uh used to be good. I'm a disabled

456
00:26:36,280 --> 00:26:39,159
Speaker 5: person to I use the pharmacy a lot. Used to

457
00:26:39,200 --> 00:26:42,119
Speaker 5: be going to call and actually get a right direct

458
00:26:42,200 --> 00:26:45,320
Speaker 5: call to the pharmacy and actually be able to sometimes

459
00:26:45,320 --> 00:26:48,199
Speaker 5: speak to the actual pharmacist. You had a problem with

460
00:26:48,280 --> 00:26:52,399
Speaker 5: your meds, you know, no longer now go through You

461
00:26:52,400 --> 00:26:55,600
Speaker 5: have to get to the bot and then convinced of

462
00:26:55,600 --> 00:27:00,080
Speaker 5: that you really need to talk to someone, and the

463
00:27:00,119 --> 00:27:01,959
Speaker 5: best you can do is leave a message and they

464
00:27:02,000 --> 00:27:06,280
Speaker 5: will they will allegedly maybe are you back.

465
00:27:06,680 --> 00:27:10,280
Speaker 2: Yeah, I have to think that that they do it

466
00:27:10,320 --> 00:27:12,800
Speaker 2: to make you talk to a box, which you know

467
00:27:12,880 --> 00:27:18,920
Speaker 2: the chat boxes, chat with the chat box, and it's like, yeah,

468
00:27:19,840 --> 00:27:20,600
Speaker 2: they're annoying.

469
00:27:21,040 --> 00:27:24,080
Speaker 5: I just don't want to mind you're like audio mind

470
00:27:24,280 --> 00:27:29,840
Speaker 5: you know, minds are annoying, the audio version.

471
00:27:30,040 --> 00:27:32,280
Speaker 2: I gotta keep rolling here, buddy. Good to talk to

472
00:27:32,280 --> 00:27:34,399
Speaker 2: you and you'll be well and we'll talk soon. Okay,

473
00:27:34,520 --> 00:27:35,320
Speaker 2: thank you, I.

474
00:27:35,320 --> 00:27:36,880
Speaker 5: Got another stop. Catch you next time.

475
00:27:37,000 --> 00:27:39,480
Speaker 2: Thank you, absolutely, thank you much. We did five minutes.

476
00:27:39,520 --> 00:27:42,040
Speaker 2: More than happy to spend some time with you. Maggie

477
00:27:42,119 --> 00:27:44,280
Speaker 2: is in Stone and Maggie you're next time, night side.

478
00:27:44,320 --> 00:27:49,280
Speaker 8: Welcome, Hi, thank you for having And this topic is

479
00:27:49,880 --> 00:27:53,840
Speaker 8: way too close to home right now. I'm frustrated.

480
00:27:54,160 --> 00:27:55,760
Speaker 2: I'm sorry to hear that. Go ahead.

481
00:27:57,080 --> 00:27:58,560
Speaker 8: There's a lot of good out there, but this one's

482
00:27:58,600 --> 00:28:01,600
Speaker 8: got me. So we all know how logarithms worth. If

483
00:28:01,640 --> 00:28:04,640
Speaker 8: you look at something you didn't get inundated with the advertising.

484
00:28:04,680 --> 00:28:07,679
Speaker 8: And there's one out there that's very popular. It's I

485
00:28:07,680 --> 00:28:10,120
Speaker 8: think his name's doctor Gundry, talks all about it's gut

486
00:28:10,160 --> 00:28:12,879
Speaker 8: health and he's got all these great products are going

487
00:28:12,920 --> 00:28:14,640
Speaker 8: to help you, blah blah blah. Anyway, so I went

488
00:28:14,640 --> 00:28:17,960
Speaker 8: ahead and I ordered one and it arrived, and then

489
00:28:18,040 --> 00:28:21,639
Speaker 8: shortly thereafter I got almost triple that, and I'm like,

490
00:28:21,680 --> 00:28:25,160
Speaker 8: what the heck? So anyway, so I called the company

491
00:28:25,320 --> 00:28:28,480
Speaker 8: and immediately they've got almost six hundred dollars in my

492
00:28:28,480 --> 00:28:31,080
Speaker 8: credit card. I'm like, well, oh, I thought it was

493
00:28:31,080 --> 00:28:34,000
Speaker 8: about one hundred and ten. And I spoke to this

494
00:28:34,119 --> 00:28:37,560
Speaker 8: very nice person who looked into it. She goes, oh, wait, yeah, no,

495
00:28:37,760 --> 00:28:40,240
Speaker 8: that was a mistake. Yeah, oh so sorry, and I

496
00:28:40,280 --> 00:28:43,000
Speaker 8: said great. You know what, I just was like, I

497
00:28:43,040 --> 00:28:44,640
Speaker 8: just want to send it all back. And they say, oh,

498
00:28:44,920 --> 00:28:49,120
Speaker 8: money back guarantee, no questions asked, whatever. So she's like okay,

499
00:28:49,560 --> 00:28:51,720
Speaker 8: And then I said, but I want to send it back,

500
00:28:51,800 --> 00:28:53,920
Speaker 8: but can you send me like a prepaid envelope or

501
00:28:54,080 --> 00:28:56,000
Speaker 8: a stick or whatever. And she goes, well, we don't

502
00:28:56,000 --> 00:28:58,080
Speaker 8: really do that. And I said, but you guys made

503
00:28:58,080 --> 00:29:00,800
Speaker 8: a mistake and sent me triple like this is ridiculous,

504
00:29:00,800 --> 00:29:03,160
Speaker 8: because let me look into it. We'll get back to you.

505
00:29:03,200 --> 00:29:03,760
Speaker 6: Of course they.

506
00:29:03,680 --> 00:29:05,520
Speaker 8: Didn't, so then I called back. I have now called

507
00:29:05,560 --> 00:29:08,640
Speaker 8: them at least four or five times again. I've got

508
00:29:08,720 --> 00:29:11,080
Speaker 8: almost six hundred bucks on my credit card and they're like, no,

509
00:29:11,200 --> 00:29:13,320
Speaker 8: you have to pay the ship it back and they

510
00:29:13,320 --> 00:29:15,640
Speaker 8: put it these glass bottles and the shipping I just

511
00:29:16,280 --> 00:29:17,960
Speaker 8: went to the post office to have it. Wait, it's

512
00:29:17,960 --> 00:29:21,959
Speaker 8: almost thirty dollars and it's just frustrating.

513
00:29:22,040 --> 00:29:25,320
Speaker 2: And we're like, what is the name of this company again.

514
00:29:25,960 --> 00:29:31,360
Speaker 8: Doctor Gundry, And he's he does a lot of online.

515
00:29:31,040 --> 00:29:34,200
Speaker 2: Advertising, doctor, and it's g U N d R Y.

516
00:29:34,960 --> 00:29:38,520
Speaker 5: I believe, so yes, and well you deal with it.

517
00:29:38,600 --> 00:29:41,160
Speaker 2: I don't. So I'm just guessing. When you say doctor Gundry,

518
00:29:41,240 --> 00:29:42,640
Speaker 2: I'm trying to I'm trying.

519
00:29:42,400 --> 00:29:45,520
Speaker 8: To, Well, he's not. I mean, he's a big it's

520
00:29:45,520 --> 00:29:49,440
Speaker 8: a big online presence. I mean, clearly he's not. I

521
00:29:49,480 --> 00:29:51,360
Speaker 8: think he was some sort of a I don't know,

522
00:29:51,440 --> 00:29:54,360
Speaker 8: cardiologist or something. He talks about all this gut health,

523
00:29:54,400 --> 00:29:56,600
Speaker 8: cleaning your gut you can wait.

524
00:29:56,680 --> 00:29:58,360
Speaker 2: Yeah, there's a lot of stuff like that. But what

525
00:29:58,400 --> 00:30:00,600
Speaker 2: I'm saying is that big giving you if they made

526
00:30:00,640 --> 00:30:05,080
Speaker 2: the mistake and they're giving you the hard time. That's

527
00:30:05,120 --> 00:30:05,960
Speaker 2: not right at all.

528
00:30:06,240 --> 00:30:10,840
Speaker 8: I mean, I mean, if you have an advice one

529
00:30:10,920 --> 00:30:12,880
Speaker 8: of your caller says, I have literally called them now

530
00:30:12,920 --> 00:30:14,720
Speaker 8: five times. I was like, nope, you just have to

531
00:30:14,720 --> 00:30:16,160
Speaker 8: send it back. I'm like, so now I have to

532
00:30:16,200 --> 00:30:19,840
Speaker 8: pay almost thirty dollars to send back product. And I said,

533
00:30:20,040 --> 00:30:21,640
Speaker 8: how about if I take the product out of these

534
00:30:21,680 --> 00:30:24,760
Speaker 8: heavy glass bottles and just put them in a padded envelope.

535
00:30:24,760 --> 00:30:28,240
Speaker 8: They're like, no, we need the bottles. And then coincidentally,

536
00:30:28,280 --> 00:30:31,720
Speaker 8: I'm going to be traveling close to where they're headquartered,

537
00:30:32,120 --> 00:30:33,880
Speaker 8: and I said, great, could I just bring it in

538
00:30:33,920 --> 00:30:35,360
Speaker 8: and drop it off. I'm going to be about five

539
00:30:35,400 --> 00:30:38,080
Speaker 8: miles from there in about two weeks. No, no, that's

540
00:30:38,120 --> 00:30:38,640
Speaker 8: not an option.

541
00:30:38,760 --> 00:30:43,200
Speaker 2: I'm like, where are these where's this company located?

542
00:30:44,120 --> 00:30:45,360
Speaker 8: Chatsworth, California.

543
00:30:46,000 --> 00:30:52,440
Speaker 2: Wow, boy, this sounds to me that I'm almost going

544
00:30:52,520 --> 00:30:55,360
Speaker 2: to look it up here just for the fun. Well,

545
00:30:55,720 --> 00:30:59,160
Speaker 2: I don't know. I mean you, I asked you to

546
00:30:59,240 --> 00:30:59,720
Speaker 2: spell it.

547
00:31:01,640 --> 00:31:04,720
Speaker 8: I believe it Wendy or why. If I wasn't driving,

548
00:31:04,760 --> 00:31:07,080
Speaker 8: I would double check it. But I'm pretty sure that's it.

549
00:31:07,520 --> 00:31:10,600
Speaker 8: And it's just so, I'm like, you have six hundred

550
00:31:10,640 --> 00:31:14,440
Speaker 8: of my dollars tied up right now, and they're like, well,

551
00:31:14,440 --> 00:31:16,360
Speaker 8: we'll give you thirty percent off if you keep it.

552
00:31:16,400 --> 00:31:18,120
Speaker 8: I'm like, I want nothing to do with you or

553
00:31:18,120 --> 00:31:19,400
Speaker 8: your company at this point.

554
00:31:20,880 --> 00:31:23,360
Speaker 2: There is a gunry, there's a company here, but I'm

555
00:31:23,400 --> 00:31:24,040
Speaker 2: not sure of it.

556
00:31:24,160 --> 00:31:28,120
Speaker 8: So keeping the country or something like that.

557
00:31:29,720 --> 00:31:32,600
Speaker 2: Whatever. Yeah, I don't want to talk about a company

558
00:31:32,600 --> 00:31:34,960
Speaker 2: that I'm not sure of, but keep me posted and

559
00:31:35,040 --> 00:31:37,200
Speaker 2: you call back and let me know, call them up

560
00:31:37,200 --> 00:31:38,880
Speaker 2: and tell them me to talk to a radio station

561
00:31:39,160 --> 00:31:41,480
Speaker 2: and that you'd like to be able to have a

562
00:31:41,520 --> 00:31:44,239
Speaker 2: happy ending that you can that you can brag on them.

563
00:31:44,240 --> 00:31:46,360
Speaker 2: I mean, it sounds to me like they're giving you

564
00:31:46,360 --> 00:31:48,080
Speaker 2: a hard time here unnecessarily.

565
00:31:49,000 --> 00:31:51,840
Speaker 8: Yet the last person, who is the supervisor, because you know,

566
00:31:52,040 --> 00:31:55,840
Speaker 8: I mean, customer service people are very they sound polite,

567
00:31:56,200 --> 00:31:57,800
Speaker 8: but I'm like, can I just talk to your supervisor?

568
00:31:57,840 --> 00:32:00,280
Speaker 8: And she said, and I said, how can you tell

569
00:32:00,280 --> 00:32:01,920
Speaker 8: me that I need to pay to sendence back when

570
00:32:01,960 --> 00:32:04,880
Speaker 8: there was a mistake internally. She's like, well, that's not

571
00:32:05,000 --> 00:32:07,920
Speaker 8: necessarily how well, no, I don't think it was. And

572
00:32:07,960 --> 00:32:10,040
Speaker 8: I'm like, well the other person confirmed that. And she said,

573
00:32:10,400 --> 00:32:13,080
Speaker 8: I've worked here five years and never once have we

574
00:32:13,280 --> 00:32:18,360
Speaker 8: ever sent a single customer a prepaid postage. You have

575
00:32:18,440 --> 00:32:21,040
Speaker 8: to pay and that's his outset. She's like, that's our policy.

576
00:32:21,080 --> 00:32:24,520
Speaker 8: I go, but your policy to send someone triple is wrong.

577
00:32:24,960 --> 00:32:27,360
Speaker 8: I mean to say that, then they keep me.

578
00:32:28,000 --> 00:32:30,440
Speaker 2: Do me a favorite, Maggie, keep me, keep me posted.

579
00:32:30,480 --> 00:32:33,280
Speaker 2: You hit hit on it tonight and say to them

580
00:32:33,360 --> 00:32:36,360
Speaker 2: g I talked with a radio talk show host last

581
00:32:36,440 --> 00:32:39,600
Speaker 2: night and wants to give you a chance to do

582
00:32:39,960 --> 00:32:43,880
Speaker 2: the right thing here. I don't understand it, and you

583
00:32:43,920 --> 00:32:45,760
Speaker 2: know what, why you have to be put through this?

584
00:32:45,840 --> 00:32:48,600
Speaker 2: It seems to me like you tried to make an effort.

585
00:32:49,360 --> 00:32:52,120
Speaker 2: So keep me posted. I'm up on my break and.

586
00:32:54,320 --> 00:32:57,720
Speaker 8: Have a good night, Happy holidays you good night.

587
00:32:58,000 --> 00:33:00,520
Speaker 2: Take a quick break, come right back on Night Side.

588
00:33:01,120 --> 00:33:05,760
Speaker 1: It's nice Eye with Dan Ray, Boston's news radio.

589
00:33:06,480 --> 00:33:10,720
Speaker 2: Okay, we got a possibility. We'll get two callers here.

590
00:33:10,720 --> 00:33:14,480
Speaker 2: We got a couple more opening six one, ten thirty

591
00:33:14,560 --> 00:33:18,840
Speaker 2: six seven. John is in New York. John, how are

592
00:33:18,840 --> 00:33:19,920
Speaker 2: you tonight? Welcome back?

593
00:33:21,320 --> 00:33:25,680
Speaker 6: Yes, thank you very much. Uh, I'm filling your request

594
00:33:25,760 --> 00:33:27,640
Speaker 6: for a call. You know you said the lines with

595
00:33:28,440 --> 00:33:32,160
Speaker 6: open earlier, so here I am. I always obey. I

596
00:33:32,240 --> 00:33:35,200
Speaker 6: always obey your request when I'm driving down the road here,

597
00:33:35,240 --> 00:33:37,680
Speaker 6: and you know I'll call you if I have nothing

598
00:33:37,960 --> 00:33:41,160
Speaker 6: to say. But anyhow, I'm wanted to say that I

599
00:33:41,200 --> 00:33:45,000
Speaker 6: had an experience yesterday. It was a service company that

600
00:33:45,080 --> 00:33:46,640
Speaker 6: does your heating systems.

601
00:33:46,720 --> 00:33:46,840
Speaker 2: Right.

602
00:33:46,840 --> 00:33:50,880
Speaker 6: I have a boiler in my basement and the guy

603
00:33:51,040 --> 00:33:53,280
Speaker 6: was really good. When you call the place, it's a

604
00:33:53,280 --> 00:33:55,640
Speaker 6: new place that I'm using, you know, to start out

605
00:33:55,680 --> 00:33:59,320
Speaker 6: with and uh the name of the company, It's family

606
00:33:59,720 --> 00:34:02,440
Speaker 6: Dan and that's the an. Your name was the Z

607
00:34:02,680 --> 00:34:06,800
Speaker 6: at the end. And they're in Albany on Pearl Street.

608
00:34:07,160 --> 00:34:10,520
Speaker 6: And I actually spoke to Todd DNS once a few

609
00:34:10,560 --> 00:34:13,560
Speaker 6: weeks ago, who was the owner of a company, after

610
00:34:13,680 --> 00:34:17,920
Speaker 6: haring his personal radio commercial on the local big station

611
00:34:18,080 --> 00:34:22,759
Speaker 6: here iHeart radio station. Right, so very nice. I mean,

612
00:34:22,760 --> 00:34:23,720
Speaker 6: it's really great.

613
00:34:23,960 --> 00:34:25,040
Speaker 5: The guy did a good job.

614
00:34:25,080 --> 00:34:27,400
Speaker 6: It's something I used to do myself, but I just

615
00:34:27,480 --> 00:34:30,880
Speaker 6: called somebody in. Plus he has the instruments for tuning

616
00:34:31,000 --> 00:34:34,200
Speaker 6: up to think so you know your oil efficiency and

617
00:34:34,239 --> 00:34:34,960
Speaker 6: the heat and is.

618
00:34:34,920 --> 00:34:37,640
Speaker 2: All yeah, I think. I think that's a smart thing

619
00:34:37,680 --> 00:34:41,440
Speaker 2: to do. And you know, again, I'm sure that his

620
00:34:41,600 --> 00:34:46,960
Speaker 2: company works within a shirt number. Hope. No one's running

621
00:34:47,040 --> 00:34:49,839
Speaker 2: off the road there. I'm sure he's hard.

622
00:34:49,920 --> 00:34:51,359
Speaker 6: Did you hear the horn I did?

623
00:34:51,480 --> 00:34:53,120
Speaker 2: Was that you or was that the other guy?

624
00:34:54,600 --> 00:34:54,680
Speaker 5: No?

625
00:34:54,880 --> 00:34:57,400
Speaker 6: That was me, a big deer just running rioting for

626
00:34:57,600 --> 00:35:00,279
Speaker 6: us in front of me, about twenty feet in front

627
00:35:00,320 --> 00:35:02,120
Speaker 6: of me, and I had a slow down a bloato

628
00:35:02,239 --> 00:35:05,759
Speaker 6: on who off like a jet. Yeah. Well, in February

629
00:35:05,840 --> 00:35:08,000
Speaker 6: I hit one of my cars still an auto body

630
00:35:08,000 --> 00:35:09,120
Speaker 6: shop getting fixed.

631
00:35:09,600 --> 00:35:12,560
Speaker 2: They can take out a car, that's for sure. Know

632
00:35:12,640 --> 00:35:15,200
Speaker 2: what I was saying was, that's a company out of Albany.

633
00:35:15,719 --> 00:35:17,799
Speaker 2: I'm sure that they only work within a you know,

634
00:35:17,920 --> 00:35:20,920
Speaker 2: twenty or a thirty mile radius, so there's probably a

635
00:35:20,960 --> 00:35:21,200
Speaker 2: lot of.

636
00:35:21,160 --> 00:35:24,560
Speaker 6: People want right, yeah, who were listening forty five miles away?

637
00:35:25,920 --> 00:35:28,080
Speaker 6: I was surprised when I talked to the on the todd.

638
00:35:28,600 --> 00:35:30,799
Speaker 6: I told him, Hey, I'm forty five miles away, you know,

639
00:35:30,880 --> 00:35:33,360
Speaker 6: to the west of you. There's nobody in that city

640
00:35:33,400 --> 00:35:35,480
Speaker 6: wants to come out here, like you're just saying it right.

641
00:35:35,960 --> 00:35:38,080
Speaker 6: He said, Oh, I got a guy in the you know,

642
00:35:38,080 --> 00:35:40,520
Speaker 6: in the local area, about ten miles away from you

643
00:35:40,680 --> 00:35:43,120
Speaker 6: that can take care of that. Okay, good, send them over,

644
00:35:43,200 --> 00:35:45,520
Speaker 6: you know what I mean. Yeah, And everybody when you

645
00:35:45,640 --> 00:35:48,400
Speaker 6: call them, they're self polite. The girls on the phone.

646
00:35:49,160 --> 00:35:52,040
Speaker 6: If you call them and someone's not available, they send

647
00:35:52,120 --> 00:35:54,080
Speaker 6: the message to them and they call you back within

648
00:35:54,120 --> 00:35:57,200
Speaker 6: a very reasonable short time. It's just amazing. And this

649
00:35:57,239 --> 00:36:00,640
Speaker 6: guy has like one hundred employees work for them.

650
00:36:01,480 --> 00:36:04,120
Speaker 2: Well, that's going to be a successful company if it

651
00:36:04,160 --> 00:36:05,800
Speaker 2: isn't already, that's for sure.

652
00:36:06,520 --> 00:36:11,400
Speaker 6: And I know I'm how do you your house I'm

653
00:36:11,440 --> 00:36:13,880
Speaker 6: gonna go just I'm gonna get off real quick. How

654
00:36:13,920 --> 00:36:14,719
Speaker 6: do you heat your home?

655
00:36:14,760 --> 00:36:19,840
Speaker 2: What are you using? We're electric and uh and gas

656
00:36:21,040 --> 00:36:28,440
Speaker 2: primarily it's electric though that that heats the house forced

657
00:36:28,480 --> 00:36:33,719
Speaker 2: hot air as an older, older home. You know, many

658
00:36:33,800 --> 00:36:38,560
Speaker 2: years ago, I had oil or you know, you fill

659
00:36:38,600 --> 00:36:41,839
Speaker 2: the oil tank, and all of that oil was good

660
00:36:42,160 --> 00:36:44,080
Speaker 2: back in the day. Then the prices went up a

661
00:36:44,120 --> 00:36:47,239
Speaker 2: little bit. But the problem is you pretty much are

662
00:36:47,360 --> 00:36:52,359
Speaker 2: constrained by what you what your option is. I mean,

663
00:36:52,400 --> 00:36:55,120
Speaker 2: if you buy a house that has two hundred seventy

664
00:36:55,120 --> 00:36:57,960
Speaker 2: five gallon oil tank or whatever, you're not going to

665
00:36:58,040 --> 00:37:02,200
Speaker 2: pull the tack out and do all of that. So yeah, right,

666
00:37:02,480 --> 00:37:05,160
Speaker 2: it can be expensive no matter what way you go, John,

667
00:37:05,239 --> 00:37:07,120
Speaker 2: It's as simple as that.

668
00:37:07,560 --> 00:37:07,759
Speaker 4: Yeah.

669
00:37:07,800 --> 00:37:10,560
Speaker 6: I know, well, I've I found out that pro pain

670
00:37:10,800 --> 00:37:13,040
Speaker 6: I would have to use I don't have street gas, right,

671
00:37:13,480 --> 00:37:15,840
Speaker 6: and to use that to heat my house would be

672
00:37:15,960 --> 00:37:19,799
Speaker 6: no cheaper than what I have now. So it's you know,

673
00:37:20,719 --> 00:37:21,160
Speaker 6: very good.

674
00:37:21,200 --> 00:37:23,160
Speaker 2: But I have what do you use? Now? What do

675
00:37:23,239 --> 00:37:23,879
Speaker 2: you use now?

676
00:37:25,120 --> 00:37:26,320
Speaker 6: Number two? Fuel oil?

677
00:37:26,360 --> 00:37:27,280
Speaker 3: It's an oil burner.

678
00:37:27,680 --> 00:37:29,759
Speaker 2: It to boil it. Okay, that's good.

679
00:37:30,320 --> 00:37:33,600
Speaker 6: Yeah, And it has baseboard heat, you know, and Oh,

680
00:37:33,680 --> 00:37:36,719
Speaker 6: it's that kind of system you have. I have free

681
00:37:36,800 --> 00:37:39,680
Speaker 6: zones in the house. The heat is so uniform in

682
00:37:39,719 --> 00:37:42,440
Speaker 6: all the rooms. You know, your forced high air system.

683
00:37:42,520 --> 00:37:44,440
Speaker 6: Some of them have a tendency to have draft the

684
00:37:44,480 --> 00:37:45,360
Speaker 6: areas in the house.

685
00:37:45,800 --> 00:37:49,120
Speaker 2: You probably have that. Ex We're in an older home.

686
00:37:49,160 --> 00:37:52,520
Speaker 2: It was built in eighteen eighty six. So yeah, there's

687
00:37:52,520 --> 00:37:55,520
Speaker 2: a few. Hey, John, I thank you very much.

688
00:37:56,280 --> 00:37:58,279
Speaker 6: Yes, have a good right, have a good one.

689
00:37:59,280 --> 00:38:00,839
Speaker 2: Deer out for those deer.

690
00:38:00,960 --> 00:38:02,960
Speaker 6: Oh man, they're roll over the place.

691
00:38:03,080 --> 00:38:03,400
Speaker 3: Okay.

692
00:38:03,480 --> 00:38:04,920
Speaker 6: See by now, I.

693
00:38:04,880 --> 00:38:07,600
Speaker 2: Think it's mating season in New York. We had a

694
00:38:07,600 --> 00:38:10,640
Speaker 2: couple of callings that dropped off the line, so you

695
00:38:10,719 --> 00:38:13,000
Speaker 2: should have hung on, had a little bit more patience.

696
00:38:13,600 --> 00:38:17,560
Speaker 2: I will finish up tonight by telling you that tomorrow night,

697
00:38:18,080 --> 00:38:22,239
Speaker 2: I guess President Trump will address the nation. Who knows

698
00:38:22,280 --> 00:38:24,160
Speaker 2: what we'll have to say, but we're gonna carry it

699
00:38:24,200 --> 00:38:27,799
Speaker 2: live at nine o'clock. And then on Thursday night at

700
00:38:27,880 --> 00:38:31,640
Speaker 2: nine o'clock, we will talk with author William Martin. He

701
00:38:31,680 --> 00:38:38,760
Speaker 2: has written some wonderful historical novels, historical fiction, I guess,

702
00:38:38,800 --> 00:38:43,800
Speaker 2: but it's always rooted back Bay Cape Cod, the Lincoln Letter,

703
00:38:44,880 --> 00:38:47,359
Speaker 2: and he's just a great guy, and we will have him.

704
00:38:47,400 --> 00:38:50,400
Speaker 2: Here's a new new book. What his latest book is

705
00:38:50,400 --> 00:38:54,520
Speaker 2: called December forty one, and it talks about since this

706
00:38:54,600 --> 00:38:58,120
Speaker 2: is December of twenty five, we will talk about what

707
00:38:58,160 --> 00:39:00,720
Speaker 2: it was like to live in this country the month

708
00:39:00,760 --> 00:39:04,120
Speaker 2: after Pearl Harbor had been bombed and we had gone

709
00:39:04,200 --> 00:39:07,760
Speaker 2: into World War Two. Those of us who live today

710
00:39:07,840 --> 00:39:11,760
Speaker 2: sometimes we think that that the problems that we face

711
00:39:11,880 --> 00:39:15,560
Speaker 2: are the worst. No, I think this country has faced

712
00:39:15,560 --> 00:39:20,000
Speaker 2: and survived worse times than now, So we will be okay.

713
00:39:20,560 --> 00:39:22,719
Speaker 2: I do hope. I just want to say that the

714
00:39:22,800 --> 00:39:25,880
Speaker 2: Providence Police Department, of the Rhode Island State Police, and

715
00:39:25,960 --> 00:39:28,520
Speaker 2: the FBI can figure this crime out. At this point,

716
00:39:28,560 --> 00:39:31,040
Speaker 2: this guy has had plenty of time. He could be

717
00:39:31,160 --> 00:39:33,600
Speaker 2: out of Providence, he could be out of Rhode Island,

718
00:39:33,640 --> 00:39:35,480
Speaker 2: out of New England, he could be out of the country.

719
00:39:35,520 --> 00:39:40,080
Speaker 2: At this point. Maybe they they'll find him and maybe

720
00:39:40,120 --> 00:39:44,359
Speaker 2: they will bring him to justice. Horrific crime. You would

721
00:39:44,480 --> 00:39:48,520
Speaker 2: think that there would be some leads that the people

722
00:39:48,800 --> 00:39:50,960
Speaker 2: who were in that room with it. Why did he

723
00:39:51,080 --> 00:39:53,759
Speaker 2: pick that room, Why did he pick that group? Was

724
00:39:53,800 --> 00:39:55,799
Speaker 2: there someone in the room that he had a beef with?

725
00:39:56,200 --> 00:40:00,919
Speaker 2: Was there a former girlfriend who had broken up. There

726
00:40:01,000 --> 00:40:04,480
Speaker 2: has to be a reason people don't. I guess people

727
00:40:04,560 --> 00:40:06,840
Speaker 2: can walk in off the street, but most of the

728
00:40:06,920 --> 00:40:11,200
Speaker 2: time there's a reason. Even in the case of Brian Walsh,

729
00:40:11,280 --> 00:40:14,040
Speaker 2: which we talked about last night, there was a reason.

730
00:40:15,800 --> 00:40:21,319
Speaker 2: You know, crazy reasons and crazy actions. But we'll find

731
00:40:21,320 --> 00:40:25,480
Speaker 2: out what happened to the MIT professor who was murdered

732
00:40:25,480 --> 00:40:31,680
Speaker 2: in a very nice neighborhood in nearby brook Brookline. Just

733
00:40:33,000 --> 00:40:36,080
Speaker 2: it's crazy to think that's what's going on. Anyway, We're

734
00:40:36,120 --> 00:40:39,080
Speaker 2: done for the night. I want to thank everyone who listened.

735
00:40:39,680 --> 00:40:42,239
Speaker 2: I want to thank all who called. I hope more

736
00:40:42,239 --> 00:40:44,520
Speaker 2: of you will have the courage to participate in these

737
00:40:44,520 --> 00:40:48,120
Speaker 2: conversations because we try to do a different show every night.

738
00:40:49,000 --> 00:40:51,600
Speaker 2: We try to come up with different topics. And when

739
00:40:51,600 --> 00:40:54,000
Speaker 2: someone writes me a note that tells me they didn't

740
00:40:54,040 --> 00:40:56,600
Speaker 2: listen and they're upset we didn't talk about a subject

741
00:40:56,640 --> 00:40:59,359
Speaker 2: that we talked about, it's frustrating. Done for the night.

742
00:41:00,520 --> 00:41:02,320
Speaker 2: My name's Dan ray I want to thank Rob, I

743
00:41:02,360 --> 00:41:05,040
Speaker 2: want to thank Marita. All dogs, all cats, all pets

744
00:41:05,080 --> 00:41:07,560
Speaker 2: go to heaven. That's why Pal Charlie Rayes, who passed

745
00:41:07,560 --> 00:41:09,640
Speaker 2: fifteen years ago in February. That's where all your pets

746
00:41:09,640 --> 00:41:12,000
Speaker 2: are who have passed. They loved you when you loved them.

747
00:41:12,000 --> 00:41:14,719
Speaker 2: I do believe you'll see them again. We'll see tomorrow

748
00:41:14,800 --> 00:41:16,960
Speaker 2: night on Night Side at eight o'clock, and we'll have

749
00:41:17,040 --> 00:41:21,200
Speaker 2: President Trump addressing the nation at nine. In your comments afterwards.

750
00:41:21,680 --> 00:41:23,160
Speaker 2: Have a good time Wednesday, everybody,