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Speaker 1: Frustrated. That's how nearly fifty percent of those surveyed by

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Speaker 1: the city said they feel when trying to find clear

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Speaker 1: information about the permitting process.

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Speaker 2: Because we have short forms and long forms and electrical permits,

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Speaker 2: but that's not the way that people think about what

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Speaker 2: they're trying to do. People are trying to redo their bathroom,

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Speaker 2: they want to build air restaurant.

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Speaker 1: So Chief Information Officer Santiago Garceez says, they just launched

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Speaker 1: a beta search experience with artificial intelligence.

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Speaker 2: To help us build content that is accurate, that is useful,

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Speaker 2: much faster, and we really hope that you go to

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Speaker 2: Boston dot gov slash permitting. We're requesting feedback.

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Speaker 1: The system is still going through its early phases, but

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Speaker 1: the goal is to make it fully operational by summertime

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Speaker 1: in Austin. James Rojas WBZ, Boston's news radio