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Speaker 1: We welcome to the Creative Construction Wisconsin Home improvement show as

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Speaker 1: always on Fox Sports ninet twenty and your iHeart Radio

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Speaker 1: app coming live from the Donovan and Jorgensen Heating and

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Speaker 1: COOLID Studios.

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Speaker 2: Doesn't feel like it today.

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Speaker 1: You're gonna have to turn that furnace on sometime, and

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Speaker 1: when you do, you want to make sure it kicks

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Speaker 1: in correctly.

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Speaker 2: Any issues or to make sure there aren't any isses.

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Speaker 2: Aren't any issues?

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Speaker 1: Go to Donovan Jorgenson dot com, the largest employee owned

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Speaker 1: HVAC company in the state of Wisconsin.

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Speaker 2: I Mike be given alongside my co host this week.

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Speaker 1: He is Ray Hoffman, representing Creative Construction Wisconsin.

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Speaker 2: Raymond, what's going on? How you doing?

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Speaker 3: I'm looking forward to a great show. This is actually

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Speaker 3: one that's very near and dear to my heart being

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Speaker 3: a fireman, okay, and all these chimneys fires I've been

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Speaker 3: to and stuff. Yeah, so these guys are going to

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Speaker 3: be able to help to prevent that for well.

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Speaker 1: The amount of work that they're walking out of the

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Speaker 1: just the studio with we have a polish Pipeoine jeff Orlowsky,

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Speaker 1: our producer today sitting then we're all Hey, can you

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Speaker 1: come over and can you do this?

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Speaker 2: Can you do that? And Jake's like call me, I'll

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Speaker 2: take care of you.

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Speaker 3: Yeah, we all have his cards in front of our

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Speaker 3: our face.

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Speaker 4: Right now.

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Speaker 1: Well, we are in studio our special guest, Howard and

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Speaker 1: Jake rawl from Royal Chimney. Royal Chimney dot Com is

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Speaker 1: where you're gonna want to go, and right now we're

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Speaker 1: going to give you a couple of phone numbers or

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Speaker 1: give you a phone number. And Kim is there taking

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Speaker 1: live appointments right now if you want to book these guys.

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Speaker 1: And I found out and first question I had for

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Speaker 1: these guys was a year ago they came out and

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Speaker 1: our gas fireplace and our condo and Pelwaukee not working,

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Speaker 1: and Royal Chimney Service came out and fixed it and

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Speaker 1: got my wife all happy again. And then Ray's like, hey,

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Speaker 1: I think I need you guys. Then Jeff is like, hey,

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Speaker 1: can I ask you a couple of questions. I have

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Speaker 1: two fireplaces and I need some help. So if nothing else, boys,

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Speaker 1: you're getting some work here in studio. Howard, how have

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Speaker 1: you been haven't seen you in a bed? I've been

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Speaker 1: alive and kicking and a on the rooftops.

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Speaker 4: Yeah, you're still up there. Huh, still up there. That's

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Speaker 4: how I get my exercise. I don't join a health

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Speaker 4: club or anything. I get plenty of exercise during the day.

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Speaker 1: So if people want to work out and work, they

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Speaker 1: can come to Roylativity Service. It's all in one right,

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Speaker 1: you get paid and you get a good moll. Absolutely,

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Speaker 1: you're always looking for a few good people. That's still

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Speaker 1: you know, because we have ten certified sweeps on staff,

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Speaker 1: but we're always looking for more. So if you like

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Speaker 1: to be outside and you're not afraid of heights and

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Speaker 1: like physical activity, give me a call. Hey, when we

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Speaker 1: talk about Kim being in the office right now taking appointments,

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Speaker 1: do people ask you about the two thousand dollars tax

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Speaker 1: credit on certified biofuel inserts? Is that something that is

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Speaker 1: well known out there or is that something we need

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Speaker 1: to make sure we highlight and promote.

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Speaker 4: It is something that we need to promote out there,

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Speaker 4: it's buried in the weeds and big energy bills and

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Speaker 4: things like that. The most important thing to remember is

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Speaker 4: that disappears December thirty first of this this year, So

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Speaker 4: now is the time if you're looking to take advantage

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Speaker 4: of that two thousand dollars tax credit. Absolutely, you want

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Speaker 4: to give us a call.

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Speaker 1: Do they need to have it, Do they need to

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Speaker 1: have the appointment before the end of the year or

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Speaker 1: have it done?

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Speaker 4: Having the work got to be invoiced by December thirty.

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Speaker 4: Got to be invoiced. Yes, And let's talk really quickly again.

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Speaker 1: It's a two thousand dollars tax credit that is going

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Speaker 1: away at the end of December. And it's on certified

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Speaker 1: biofuel inserts.

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Speaker 4: Correct, that's correct. That's wood burning.

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Speaker 1: And okay, wood burning and eighty percent efficient or better.

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Speaker 4: Correct, And that's what the government's trying to promote. So

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Speaker 4: contrary to popular belief, Ol Bernie, burning wood is that bad? Hey,

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Speaker 4: the government is getting behind this and they're saying please

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Speaker 4: do this, Yeah, do this. It's a good thing. These

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Speaker 4: are EPA certified stoves by replace inserts and by all

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Speaker 4: means upgrade because what you're using right now is old

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Speaker 4: technology and a dirty or burn.

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Speaker 1: Hey, Jake, how you doing. It's good to see, good,

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Speaker 1: good to bed, Thank you again for your service. Got

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Speaker 1: a couple of bush in studio of us today when

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Speaker 1: when when I was asking you the work that Terry

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Speaker 1: and I had done last year that you guys came

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Speaker 1: our fireplace was it didn't work. And I can tell

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Speaker 1: you that my wife has her routine every morning, and

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Speaker 1: she's starting at like this week with turns the fireplace on,

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Speaker 1: and she she gets up in the morning and gets

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Speaker 1: yourself ready and and gets in her kN James version

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Speaker 1: Bible and reads her Bible and has a cup of

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Speaker 1: coffee before she goes into her office and works. And

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Speaker 1: I can tell you that the ten days she was

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Speaker 1: without her fireplace last winter, she was different. Oh yeah,

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Speaker 1: she was. She's so used to that routine. Probably made

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Speaker 1: your life real fun. I'll tell you about that during

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Speaker 1: the break because if she happened to be listening, I'm

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Speaker 1: not because you gotta be nice to be today my

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Speaker 1: birthday to day. Oh's got to be very nice to

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Speaker 1: me today. But tomorrow she can stop. But I asked you, listen,

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Speaker 1: if we had this fixed last year, and we want

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Speaker 1: to make sure that this year we don't have that hiccup,

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Speaker 1: And you said, yeah, you probably want to call us

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Speaker 1: when when you have a gas fireplace that you use

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Speaker 1: once twice sometimes three times a day, once again, little

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Speaker 1: cooler to have the maintenance side of it to have

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Speaker 1: you guys come out and just make sure you're ready

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Speaker 1: to go.

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Speaker 2: It's probably a smart mote.

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Speaker 5: Yeah, there's a lot of electronics, thermal couples, thermal piles,

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Speaker 5: pilot assemblies, igniters, things like that that can just corrode

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Speaker 5: over time. There's always going to be some type of

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Speaker 5: condensation in there. It's kind of like calling donovand Jorgenson.

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Speaker 5: Sure you know you're doing that preventative maintenance. So do

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Speaker 5: you know the Jake? They come up and we can

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Speaker 5: use that with this as well. And I came up

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Speaker 5: with this for them, but they they they find small

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Speaker 5: issues before they come meet your problems. And you want

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Speaker 5: to save yourself some money in the long run. Have

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Speaker 5: you guys come out and people say, well, my fireplace

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Speaker 5: is working great? Right, it's not a Howard said during

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Speaker 5: the break before it went on there. He said, you

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Speaker 5: understand your fireplace is going to work great until Christmas morning?

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Speaker 2: Correct? And then you know we're not coming out of

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Speaker 2: Christmas morning? Maybe?

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Speaker 1: Yeah, I look, I would I've got Kim cell member,

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Speaker 1: so I'll call her and get you guys out there.

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Speaker 1: But I don't have Kim cell member, but I can

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Speaker 1: get it one of you guys can give it to me.

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Speaker 1: But that's that's what we're trying to avoid. To look,

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Speaker 1: you want to make sure that you find out that

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Speaker 1: there's a small issue that you guys can fix, yes,

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Speaker 1: rather than major problems like we had before.

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Speaker 5: Yes, a lot of it is preventative maintenance. Just like

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Speaker 5: you have your wood burning fireplace swept out on an

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Speaker 5: annual basis, things like that. It's the same scenario where, well,

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Speaker 5: you want this, It's like not taking your car and

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Speaker 5: for an oil change. That's that's how quick it can

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Speaker 5: just back up on you and all of a sudden, Well,

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Speaker 5: what would have been a couple hundred dollars service call

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Speaker 5: now turned into fourteen hundred dollars because it hasn't gone

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Speaker 5: checked for so long, right.

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Speaker 1: And I just it just makes so much sense to me.

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Speaker 1: So trust me, I'm calling the office on Monday and

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Speaker 1: going to have you come out because I want my

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Speaker 1: wife to be able to.

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Speaker 5: We want you to have nice We want you to

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Speaker 5: have that piece of mind.

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Speaker 2: You're a good man. You're like a marriage counselor.

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Speaker 1: You are like a marriage I know how fireplaces act

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Speaker 1: within communities and things like that, and how important they

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Speaker 1: are to people. So if one person really relies on

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Speaker 1: that fireplace and the other one, well they could live

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Speaker 1: without it for a little while, it could cause some turmoil.

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Speaker 2: It really is her, that's that is her deal.

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Speaker 1: Ray, what's going on with your fireplace that you need

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Speaker 1: them to come out?

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Speaker 3: I'm not sure. I think it's just a but we're

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Speaker 3: going to have to.

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Speaker 1: Take the glass off the light edge. Yeah, it's not

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Speaker 1: the safest thing I've ever heard. Jake knows what I'm

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Speaker 1: talking about. Talk called to some kind of sealed unit

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Speaker 1: or something. I have no clue. I'm a fireman. I

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Speaker 1: put out fires. I don't normally start time, so I

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Speaker 1: don't know how to fix it.

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Speaker 2: I'm surprised and have me come out look at I.

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Speaker 3: Will call you anything. It's your birthday. I'm not going

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Speaker 3: to bother you on your birthday.

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Speaker 1: I would what a birthday gift for me to come

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Speaker 1: out and fish your face.

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Speaker 2: Jake, what are you doing later today? Because yeah, you

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Speaker 2: know what, you would have to be my work WiFi.

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Speaker 2: I split my own wood today. You getting ready for

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Speaker 2: my burn season?

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Speaker 4: There you go, you know, On that same note, Mike,

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Speaker 4: a little bit of the science behind it. Yes, Gas fireplaces.

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Speaker 4: We're all familiar back in high school, at least when

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Speaker 4: I went to high school chemistry class, Bunsen burners, and

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Speaker 4: if you had the orange flame going and all of

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Speaker 4: that suck coming up, you know, a teacher was on

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Speaker 4: you to get it to blue flame, blue flame, blue plane,

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Speaker 4: And it's just the opposite with gas fireplaces. Nobody wants

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Speaker 4: to look at them little blue flame and high efficiency.

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Speaker 4: They want the dancing am Beyonce of the orange flame.

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Speaker 4: So it's a dirty or burn, so you get more

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Speaker 4: carbon build up on the electronic components that are in there.

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Speaker 4: Keep in mind also that for every cubic foot of

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Speaker 4: gas that you're burning, you're producing three cubic feet of steam.

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Speaker 4: That's a lot of moisture laden condensity that happens in

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Speaker 4: place havoc with the electronics on these units. And on

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Speaker 4: that same note, electronics, a lot of people they know,

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Speaker 4: maybe not, you got to replace the batteries in these

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Speaker 4: remote controls, and if you're not doing it correctly and

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Speaker 4: you're accidentally hitting the wrong buttons because you got to

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Speaker 4: flipped over kind of let your TV remote, it'll put

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Speaker 4: it into lockout mode. And then all of a sudden

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Speaker 4: you can't get it going. Did you ever get your

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Speaker 4: TV locked up? Or you're like, I I gotta call

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Speaker 4: the cable company. I don't know what happened. I just

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Speaker 4: put batteries in and we get those kind of calls

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Speaker 4: all the time. There's also batteries in the unit itself.

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Speaker 1: Hey Howard, how often should people chimney be cleaned? And

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Speaker 1: when's the best time to do that?

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Speaker 4: Best time is right now. Why do I say that,

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Speaker 4: Because as the nights get colder, which they will over

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Speaker 4: the next couple of weeks, everybody's gonna call all at

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Speaker 4: the same time. Even though we have ten certified sweeps

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Speaker 4: to service the Metro Milwaukee area five county area, everybody's

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Speaker 4: gonna want it done yesterday. So now is the time

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Speaker 4: to call, because if we do find something that needs

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Speaker 4: attention now, that's going to be a follow up visit,

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Speaker 4: and so you want to get in there on the

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Speaker 4: schedule early and get that done.

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Speaker 1: Do you the gas inserts and logs need annual service

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Speaker 1: as well.

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Speaker 4: Yes, yep, just like the gas fireplace inserts. You have

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Speaker 4: the same thing as far as safety pilots that go

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Speaker 4: on there, and if the safety pilots are getting clouded

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Speaker 4: up and sitted up. It's the signal to the gas

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Speaker 4: supply line. Hey, we do have a pilot here, send gas.

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Speaker 4: If it's not sensing that it is going to shut

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Speaker 4: the valve down and say don't send gas. Yeah, don't

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Speaker 4: send gas. We don't have pilot going on here.

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Speaker 1: Guys, when you listen to this show, if you were thinking, hey,

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Speaker 1: look i've got you know, I've got another month or

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Speaker 1: two before you even need to worry about it, call

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Speaker 1: now and get this looked at so that you don't

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Speaker 1: have to wait, because if you if you wait another

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Speaker 1: six weeks, it might be four or five days before

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Speaker 1: you guys be able to get out and see them right.

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Speaker 4: Yeah, it's not unusual during the busy season October, November

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Speaker 4: and halfway into December, it's not unusual to be running

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Speaker 4: a two two and a half week back log, even

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Speaker 4: with ten sweeps out there.

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Speaker 1: Yeah, so look, guys, this is the time to do it.

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Speaker 1: And that's why we've got these guys in study today

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Speaker 1: to remind you. If you're going to fire up your fireplace,

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Speaker 1: you remember last you know, last winter, when it was

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Speaker 1: getting to be spring and you thought, well, my fireplace's

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Speaker 1: not working. I'll worry about it next time. Worry about it,

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Speaker 1: you know in the fall. Well, now here it is,

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Speaker 1: so have these guys come out? And again I love

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Speaker 1: the fact that that whenever these guys come in.

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Speaker 2: Kim, Sorry about that, Kim.

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Speaker 1: If you're listening, you got to be in the office

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Speaker 1: to take any calls and set up any appointments.

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Speaker 2: Let me give you that number.

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Speaker 1: It's four one four seven seven one two two eight

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Speaker 1: two seven seven one.

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Speaker 2: Two two eight two.

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Speaker 1: And uh, make sure that you tell Kim that you

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Speaker 1: heard here and she'll get you on the schedule for

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Speaker 1: next week.

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Speaker 2: Uh.

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Speaker 1: Four one four seven seven one two two eight two. Hey,

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Speaker 1: what how long does it normally take? If if I

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Speaker 1: can't Jake, let me go to you. How long does

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Speaker 1: it normally take to clean somebody's chimney? And what do

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Speaker 1: they need to Is it a full day? Is it

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Speaker 1: half day? Is it depending on the amount of work

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Speaker 1: that once you get there? But is there an average

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Speaker 1: and how much time it takes?

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Speaker 5: Yeah, an average would typically be about an hour to

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Speaker 5: an hour and a half. That includes us coming in

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Speaker 5: the house. We lay down tarps and runners all the

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Speaker 5: way up to the fireplace. We sweep everything from where

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Speaker 5: you start the fire all the way to the top

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Speaker 5: of the chimney flu system. Then we have internal video

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Speaker 5: scanners that we will send inside the chimney to make

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Speaker 5: sure there's no cracks, defects, dislodged pipes, anything like that

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Speaker 5: that can be a safety hazard or risk. We're gonna

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Speaker 5: check the basement. A lot of chimneys share the furnace

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Speaker 5: and water heater going up through the same chimney chase,

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Speaker 5: so we're making sure those are venting properly. We don't

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Speaker 5: work on the appliances down there, but we are venting specialists,

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Speaker 5: so we're able to make sure that you know, there's

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Speaker 5: no risk of carbon dioxide poisoning, carbon monoxide poisoning, things

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Speaker 5: like that. And then if it's safe to do so,

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Speaker 5: we will get on the roof to an exterior check

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Speaker 5: for potential water leaks or cracking masonry or damage siding,

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Speaker 5: anything like that, and that typically takes about an I

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Speaker 5: would say about an hour to an hour and a half,

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Speaker 5: depending on if you had a one story or a

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Speaker 5: three story home, and how dirty it is. If we

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Speaker 5: haven't been out there in you know, eight years, it

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Speaker 5: might take a little bit longer to get all the

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Speaker 5: soot out of this chimney.

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Speaker 1: Hey, if somebody says, what is the average cost? Is

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Speaker 1: that very depending on how much work there is or

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Speaker 1: what needs to be done. If they just want their chimney,

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Speaker 1: just have a chimney sweep, come out and clean it

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Speaker 1: is you're an average cost on that?

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Speaker 5: Yeah, right now, our fall rate is three forty nine,

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Speaker 5: which includes everything that I just talked about. There is

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Speaker 5: a check discount which would bring it down to three

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Speaker 5: thirty nine. And that is the full service. And if

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Speaker 5: you do need any repairs, we'll be able to provide

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Speaker 5: an estimate repair quote for you right away and we

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Speaker 5: can go ahead and get you up and running. All

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Speaker 5: of our repairs are down in house by us, so

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Speaker 5: we don't subcontract any of this work. It's all done

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Speaker 5: by Royal Chimney our by our boys over ear Man.

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Speaker 1: Three thirty nine is a really reasonable price, I think

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Speaker 1: to to to give yourself peace of mind that this

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Speaker 1: thing is going to work.

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Speaker 2: And you're looking at your saying I deserve a raise.

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Speaker 1: I I well, again, I get you a present of

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Speaker 1: whatever race I can get for you. But you got

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Speaker 1: to talk to the guy that you're right on that

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Speaker 1: on that one. But three thirty nine, to have that

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Speaker 1: peace of mind that not only do I feel like

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Speaker 1: this thing is going to work now for the winner,

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Speaker 1: to just to make sure that I don't have that

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Speaker 1: Christmas morning nightmare.

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Speaker 5: That's what we're really doing out there, is we're providing

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Speaker 5: the peace of mind service that you know you're not

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Speaker 5: at the gambling table run wondering the next time I

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Speaker 5: strike this match is something bad gonna happen, or the

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Speaker 5: video scan inspections everything like that. That's really the service

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Speaker 5: we're providing is that you know your family can sleep

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Speaker 5: sleep safe that night and you've got a clean health

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Speaker 5: on that fireplace and chimney system.

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Speaker 1: Yeah, Howard, you you know that's a really good rate

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Speaker 1: for a guy like me, and I think anybody listening

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Speaker 1: to make sure that that we are good to go

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Speaker 1: on this thing.

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Speaker 4: Yes, an important thing to remember and we run into

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Speaker 4: this all the time, have since the beginning of time,

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Speaker 4: almost for forty five years, has been doing this. And

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Speaker 4: people price shopping. You've got to be very very careful nowadays.

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Speaker 4: Did there are companies traveling from out of state? That's

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Speaker 4: how I was going there next, Howard, And you know

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Speaker 4: the problem with that, And here's the moo of them,

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Speaker 4: low price, get in and then up sell the heck

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Speaker 4: out of them. You know, once you're in there, don't

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Speaker 4: come back until you got a three thousand dollars ticket.

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Speaker 4: And that's not our game. No, we're out there to

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Speaker 4: provide peace and safety. By the way, this is fire

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Speaker 4: Prevention Week. You know, there's no better time top mind awareness,

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Speaker 4: not only your smoke alarms, but preventive maintenance for the chimneys. Kreosote,

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Speaker 4: we talk about creosot. That's really what we're doing is

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Speaker 4: removing the creosote inside of that chimney. What is creosote?

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Speaker 4: That's the flammable substance looks like pulverized charcoal that lines

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Speaker 4: the inside of your chimney. And when that kindles and

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Speaker 4: it starts a chimney fire. There's a lot of chimney

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Speaker 4: fires that happened twenty three thousand annually might happen unbelievable.

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Speaker 4: And the problem with that is not only you know,

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Speaker 4: are you tying up the fire departments doing something that

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Speaker 4: you know they may have something more significant they need

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Speaker 4: to be running out to. This is something that is preventable.

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Speaker 4: It's within your enhance. But you got to call and

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Speaker 4: make that appointment.

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Speaker 1: As Jake said, look, it's like getting your oil change

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Speaker 1: in your car. If you if you go twenty five

361
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Speaker 1: thousand miles thirty thousand miles without getting your oil change,

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Speaker 1: then you're surprised that your engine it goes like it

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Speaker 1: doesn't make any sense to me. This is and that's

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Speaker 1: a perfect analogy. I think Jake that look, get it done.

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Speaker 1: That the three forty nine that you guys charge to

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Speaker 1: have that peace of mind is I think is really

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Speaker 1: reasonable when people go, look there are companies that are

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Speaker 1: willing to do this for ninety nine dollars. Trust me,

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Speaker 1: you're going to reason there is a reason. And we've

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Speaker 1: had this conversation, you and I on this show for

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Speaker 1: years of these companies that come in from other states

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Speaker 1: and they set up and they put out some print

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Speaker 1: ads or some radio ads saying hey, we're here and

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Speaker 1: we'll do this for ninety nine bucks. And then you

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Speaker 1: could you call Royal Chimney and they like all three

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Speaker 1: forty nine and you're like, well, I'm gonna go with

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Speaker 1: the ninety nine dollars. Trust me when you say that

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Speaker 1: sales guy's not leaving your house until he's got a

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Speaker 1: three thousand dollars order. Those are the phone calls that

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Speaker 1: I get or the people that I meet that go

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Speaker 1: you do that home of Provtual. Let me tell you

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Speaker 1: what happened this company and they all had Iowa plates,

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Speaker 1: but I didn't think anything of it, and I couldn't

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Speaker 1: get them out of my house, and they ended up

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Speaker 1: charging this three thousand dollars for a ninety nine dollars thing.

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Speaker 1: And I think, Howard that that's what people have to understand.

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Speaker 4: Yeah, points, what're very well taken, especially in your coupon

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Speaker 4: flyers that you get. Watch on that bottom left hand

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Speaker 4: corner where that coupon originated from. If it's originating from

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Speaker 4: a mega company from out of state that's sending people,

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Speaker 4: We've seen them all the way from Illinois, Tennessee, New Jersey.

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Speaker 4: I mean they are really regional. They're kind of like

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Speaker 4: the storm chasers that you got to be wary of.

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Speaker 4: What's the big problem? You know, most people think, well,

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Speaker 4: I'll have the you know, intestinal fortitude where I'll just

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Speaker 4: tell them, no, what's the big deal? Because when you

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Speaker 4: try and call that a company, God forbid that you

398
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Speaker 4: have a hiccup or something. They're cost crickets they're gone,

399
00:20:03,320 --> 00:20:05,240
Speaker 4: they're gone, call and.

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Speaker 2: If you want to know Royal Chimney Service.

401
00:20:08,440 --> 00:20:11,640
Speaker 1: Look if they're really they got a great reputation here.

402
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Speaker 2: But for thirty three years.

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Speaker 1: These guys have been cleaning the chimneys at the White House.

404
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Speaker 1: And it doesn't matter left right, who's ever in the

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Speaker 1: White House. These are the guys going in to clean it.

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Speaker 1: And trust me, they wouldn't keep getting hired year after

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Speaker 1: year to be the leaders of that team. How many

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Speaker 1: chimneys in the White House?

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Speaker 4: Thirty five? Wood burning fireplaces in the People's House do

410
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Speaker 4: they use any? They do depending on the administration. The

411
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Speaker 4: last administration wasn't unusual for them to have four or

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Speaker 4: five fires all going at the same time on a

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Speaker 4: daily basis.

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Speaker 1: Really, so one guy's job was to just go and

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Speaker 1: make sure the fireplaces were.

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Speaker 4: Exactly they you know, they call the usher's office and say, hey,

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Speaker 4: like you know, so it's not like important people are

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Speaker 4: actually lighting the fires. They just you know, they's just

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Speaker 4: phone call away and say, hey, come in to light

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Speaker 4: this firepolice.

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Speaker 1: Place, get it fired, get it fired up. How many

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Speaker 1: is it? Once a year, once every other year? How

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Speaker 1: often do you go and do the White House.

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Speaker 4: That's once a year, once once a year that happens,

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Speaker 4: and they get it that this is important. That is

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Speaker 4: not someplace where you want to trigger a chimney fire

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Speaker 4: and have the media and fire trucks and people trying

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Speaker 4: to get in there and passing security by that time,

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Speaker 4: you know, and it has happened a long time ago

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Speaker 4: where for the President's meg in the nineteen thirties had

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Speaker 4: a chimney fire going on and it was the bucket

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Speaker 4: Brigade as far as you know, literally for the president

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Speaker 4: all the way down buckets of water trying to put

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Speaker 4: put this out. So they're very much aware of maintaining

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Speaker 4: those fireplaces and making sure that doesn't happen.

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Speaker 1: So you guys, don't don't get with any of these

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Speaker 1: that you're gonna see. They're coming here in the next

438
00:22:04,560 --> 00:22:06,800
Speaker 1: couple of weeks. You're gonna hear them, you're gonna see

439
00:22:06,840 --> 00:22:09,400
Speaker 1: them on TV and see him in print where it's hey,

440
00:22:09,440 --> 00:22:13,200
Speaker 1: we'll clean your chimney for ninety nine dollars, do yourself

441
00:22:13,200 --> 00:22:16,480
Speaker 1: a favor. I do not get caught doing that. And

442
00:22:16,560 --> 00:22:19,280
Speaker 1: if this is something that you think that you probably

443
00:22:19,320 --> 00:22:22,560
Speaker 1: need to do, call Kim today and she will set

444
00:22:22,600 --> 00:22:23,679
Speaker 1: you up for next week?

445
00:22:24,160 --> 00:22:26,600
Speaker 2: Can they get get in next week? Do you think, Jake?

446
00:22:27,040 --> 00:22:29,119
Speaker 5: Next week, well, I think we're a little booked up.

447
00:22:29,160 --> 00:22:32,280
Speaker 5: But the following week we definitely have openings, absolutely.

448
00:22:31,920 --> 00:22:34,680
Speaker 4: And that will very quickly turn into a two and

449
00:22:34,720 --> 00:22:36,040
Speaker 4: a half week back loss.

450
00:22:36,960 --> 00:22:40,040
Speaker 5: Very temperature drops. We're still in that warm phase where

451
00:22:40,000 --> 00:22:41,879
Speaker 5: everybody's still all barbecuing right now.

452
00:22:41,720 --> 00:22:42,399
Speaker 2: And I'm looking.

453
00:22:42,480 --> 00:22:44,439
Speaker 1: I always look ahead of time because I want to

454
00:22:44,440 --> 00:22:46,320
Speaker 1: know what the sideline reporting is going to be like

455
00:22:46,520 --> 00:22:49,160
Speaker 1: the following week. Last night was hot, it was warm

456
00:22:49,160 --> 00:22:51,520
Speaker 1: out there. Yeah, next week's going to be much cooler,

457
00:22:51,560 --> 00:22:54,000
Speaker 1: and the following week looks way cooler. You can give

458
00:22:54,080 --> 00:22:56,720
Speaker 1: Kim a call right now four one four seven seven

459
00:22:56,800 --> 00:22:59,880
Speaker 1: one two two eight two seven seven one two two

460
00:23:00,040 --> 00:23:03,440
Speaker 1: a two, or go to Royal Chimney dot com take

461
00:23:03,480 --> 00:23:05,600
Speaker 1: a look at their website. You got a lot of

462
00:23:05,640 --> 00:23:08,880
Speaker 1: answers any of the questions that you have, and certainly

463
00:23:08,920 --> 00:23:11,240
Speaker 1: these guys are willing and Kim can answer a lot

464
00:23:11,240 --> 00:23:13,320
Speaker 1: of questions for you and get you on their calendar.

465
00:23:13,520 --> 00:23:15,480
Speaker 1: Let's get you a break. Other side of the break.

466
00:23:15,600 --> 00:23:19,199
Speaker 1: Ray Hoffman representing Creative Construction, Wisconsin, who is my co

467
00:23:19,320 --> 00:23:22,320
Speaker 1: host today, got a lot of questions when it comes to, uh,

468
00:23:22,640 --> 00:23:26,200
Speaker 1: the chimneys don't Hey, you're a firefighter, don't be taking

469
00:23:26,200 --> 00:23:27,560
Speaker 1: the glass off and lighting that thing.

470
00:23:27,640 --> 00:23:28,360
Speaker 2: Have j come out.

471
00:23:28,600 --> 00:23:31,080
Speaker 3: I didn't say it was safe. No, that's why I

472
00:23:31,119 --> 00:23:32,600
Speaker 3: may have Jake come out and fix this thing.

473
00:23:32,920 --> 00:23:35,000
Speaker 2: There you go. And he did not call me to

474
00:23:35,000 --> 00:23:35,560
Speaker 2: come fix it.

475
00:23:35,640 --> 00:23:35,800
Speaker 4: Now.

476
00:23:35,800 --> 00:23:37,600
Speaker 3: I just did it to test out the fireplace to

477
00:23:37,600 --> 00:23:39,280
Speaker 3: see if it was gonna if it still worked and

478
00:23:39,320 --> 00:23:40,240
Speaker 3: if it was an igniter.

479
00:23:41,080 --> 00:23:45,359
Speaker 2: And I think it's yeah. They're starting right up. Jake

480
00:23:45,400 --> 00:23:47,399
Speaker 2: and I will be out there next week. We'll figure

481
00:23:47,440 --> 00:23:49,120
Speaker 2: out what the problem is. This is the.

482
00:23:50,920 --> 00:23:55,159
Speaker 1: The Creative Construction Wisconsin home improvement show. I'm Fox Sports

483
00:23:55,240 --> 00:23:58,639
Speaker 1: nine twenty and your iHeartRadio app. Welcome back to the

484
00:23:58,640 --> 00:24:01,480
Speaker 1: Creative Construction Wiscon. It's a home improvement show on Fox

485
00:24:01,480 --> 00:24:05,600
Speaker 1: Sports nine twenty in your iHeartRadio app. It's always coming

486
00:24:05,680 --> 00:24:08,720
Speaker 1: live from the Donovan and Jorgensen Heating and Coolian Studios.

487
00:24:08,800 --> 00:24:10,720
Speaker 1: I Mike McGivern alongside Ray Hoffman.

488
00:24:11,200 --> 00:24:12,200
Speaker 2: He is my co host.

489
00:24:12,240 --> 00:24:17,720
Speaker 1: Is week representing the fine people at Creative Construction of Wisconsin.

490
00:24:18,160 --> 00:24:21,880
Speaker 1: Very fine people, and our special guests in studio, Howard

491
00:24:21,920 --> 00:24:25,480
Speaker 1: and Jake Rowl from Royal Chimney Services. Go to Royal

492
00:24:25,560 --> 00:24:28,680
Speaker 1: chimney dot com. A couple of text messages I got

493
00:24:28,760 --> 00:24:32,400
Speaker 1: during the break guys uh, friend Mike Carrie from Waterford,

494
00:24:32,600 --> 00:24:35,800
Speaker 1: what type of wood is the best wood to use

495
00:24:35,840 --> 00:24:36,760
Speaker 1: in my fireplace?

496
00:24:37,680 --> 00:24:43,439
Speaker 4: That's very good question around southeastern Wisconsin your firewood chops.

497
00:24:43,880 --> 00:24:49,320
Speaker 4: We have for years recommended Wisconsin firewood because it's kiln

498
00:24:49,400 --> 00:24:52,560
Speaker 4: dried wood. So what you want to do is you

499
00:24:52,560 --> 00:24:55,040
Speaker 4: want to make sure that you're getting dry wood something.

500
00:24:55,160 --> 00:24:58,399
Speaker 4: And what we mean by dry it's been chopped and

501
00:24:58,480 --> 00:25:01,640
Speaker 4: it's been split, and it's and sitting for one year

502
00:25:02,160 --> 00:25:07,480
Speaker 4: before using it. Because you know, when you look at

503
00:25:07,520 --> 00:25:09,760
Speaker 4: it this way, if you're trying to burn wood that's

504
00:25:09,840 --> 00:25:12,280
Speaker 4: just been chopped down, it's going to be a very

505
00:25:12,320 --> 00:25:14,880
Speaker 4: smoky fire. That's where all the crease, so it's contained

506
00:25:15,119 --> 00:25:17,439
Speaker 4: in the smoke of the fire. It would be the

507
00:25:17,520 --> 00:25:22,200
Speaker 4: equivalent of having wood in your fireplace. And now let's

508
00:25:22,200 --> 00:25:24,200
Speaker 4: try and just throw a bucket of water on there

509
00:25:24,240 --> 00:25:26,639
Speaker 4: and see what happens. Well, you're going to get a

510
00:25:26,640 --> 00:25:28,679
Speaker 4: lot of smoke in a very dirty burn. You're not

511
00:25:28,760 --> 00:25:32,960
Speaker 4: helping the environment, and neighbors probably hate you, and so

512
00:25:33,280 --> 00:25:37,240
Speaker 4: mixed hardwoods is what you're going to find that that's available,

513
00:25:37,520 --> 00:25:40,000
Speaker 4: and the main thing is to make sure that it's

514
00:25:40,000 --> 00:25:43,520
Speaker 4: something that's well seasoned. We's got some firewood. They have

515
00:25:43,720 --> 00:25:46,679
Speaker 4: kiln dried wood, so that's where you should.

516
00:25:46,760 --> 00:25:52,040
Speaker 1: And if you're driving and you see firewood for sale

517
00:25:52,080 --> 00:25:54,240
Speaker 1: on the side of the road and I see that

518
00:25:54,400 --> 00:25:55,960
Speaker 1: quite a bit, do you.

519
00:25:56,000 --> 00:25:57,400
Speaker 2: Ask them that or buy?

520
00:25:57,680 --> 00:26:02,080
Speaker 4: Call? I'll tell you anywhere an easy way that took

521
00:26:02,080 --> 00:26:05,040
Speaker 4: because I can tell you what that that uh, that

522
00:26:05,080 --> 00:26:07,240
Speaker 4: person is going to tell you, Oh, yeah, yeah, it's

523
00:26:07,280 --> 00:26:10,119
Speaker 4: been sitting for a while. Well once a while, you know,

524
00:26:10,280 --> 00:26:14,800
Speaker 4: pick up that wood. Something that's been seasoned compared to

525
00:26:14,840 --> 00:26:18,760
Speaker 4: something that's just been freshly cut. It is a world

526
00:26:18,800 --> 00:26:21,639
Speaker 4: of difference. You're looking at three times the weight of

527
00:26:21,680 --> 00:26:24,480
Speaker 4: that wood. It's going to be like, wow, is this petrified? No,

528
00:26:24,560 --> 00:26:27,720
Speaker 4: that's how much oister is in there, and that's that's

529
00:26:27,760 --> 00:26:30,480
Speaker 4: not been sitting long enough. You can check the ends

530
00:26:30,520 --> 00:26:33,320
Speaker 4: of the wood too. If it's weather check, meaning that

531
00:26:33,400 --> 00:26:36,000
Speaker 4: you have cracks in the in the lugs, that's also

532
00:26:36,040 --> 00:26:39,359
Speaker 4: a good indicator that it's been sitting and drying in season.

533
00:26:39,640 --> 00:26:41,719
Speaker 1: A couple of years ago, we had you in and

534
00:26:41,800 --> 00:26:46,760
Speaker 1: there was a shortage. I'm goodwood to burn in the fireplace.

535
00:26:47,240 --> 00:26:49,560
Speaker 1: Do you have any idea this year if it's going

536
00:26:49,640 --> 00:26:52,399
Speaker 1: to be a lot, If it's going to be a shortage,

537
00:26:52,480 --> 00:26:53,640
Speaker 1: we're gonna be just fine.

538
00:26:53,920 --> 00:26:58,359
Speaker 4: Right now, they have wood, every everybody has wood. But

539
00:26:58,600 --> 00:27:02,520
Speaker 4: it is going to go because everybody has this hot

540
00:27:02,840 --> 00:27:05,800
Speaker 4: weather pattern that we're struggling through for a fault to

541
00:27:06,040 --> 00:27:07,960
Speaker 4: finally get here, and then all of a sudden, it

542
00:27:08,040 --> 00:27:10,119
Speaker 4: is going to be flying out of the yards. So

543
00:27:10,280 --> 00:27:14,000
Speaker 4: get your wood now, even though it's eighty five degrees

544
00:27:14,040 --> 00:27:16,679
Speaker 4: going to me today. Put it on your top of

545
00:27:16,680 --> 00:27:19,960
Speaker 4: mind awareness. I got to call the woodman and get

546
00:27:19,960 --> 00:27:21,240
Speaker 4: my firewood this year.

547
00:27:21,440 --> 00:27:25,440
Speaker 1: And before you do that, I again, I cannot recommend enough.

548
00:27:25,560 --> 00:27:28,040
Speaker 1: And I wish I would have had them come out

549
00:27:28,080 --> 00:27:30,800
Speaker 1: a year ago to check this fireplace because we bought

550
00:27:30,800 --> 00:27:34,520
Speaker 1: this condo and have no idea if it had been cleaned,

551
00:27:34,560 --> 00:27:36,520
Speaker 1: if it would be We just kept turning on and

552
00:27:36,560 --> 00:27:39,720
Speaker 1: it worked and we're happy. And when it didn't work

553
00:27:39,760 --> 00:27:42,080
Speaker 1: anymore is when we had to. We were in the

554
00:27:42,119 --> 00:27:44,040
Speaker 1: middle of the winter. We had to wait a bit

555
00:27:44,080 --> 00:27:47,000
Speaker 1: because these guys are really busy. Then I would give

556
00:27:47,080 --> 00:27:49,639
Speaker 1: him a call right now. In fact, Kim sent me

557
00:27:49,640 --> 00:27:51,840
Speaker 1: a text that next time we're on, why don't you

558
00:27:51,920 --> 00:27:53,920
Speaker 1: have these two guys sit at.

559
00:27:53,840 --> 00:27:56,280
Speaker 2: The office and take these phone calls and outcoming.

560
00:27:56,520 --> 00:27:59,199
Speaker 1: I think that's a great She's not coming in, you know,

561
00:27:59,440 --> 00:28:01,360
Speaker 1: Kim doesn't want to come in, but you can give

562
00:28:01,400 --> 00:28:03,720
Speaker 1: her a call. Not now, give her a call, have

563
00:28:03,880 --> 00:28:06,359
Speaker 1: these guys come out. You might have to wait, you know,

564
00:28:06,520 --> 00:28:09,000
Speaker 1: a week or so, but do it now so that

565
00:28:09,119 --> 00:28:11,960
Speaker 1: you can feel very confident that when it's time to

566
00:28:11,960 --> 00:28:14,960
Speaker 1: get your fireplace going, like on a daily basis, that

567
00:28:15,080 --> 00:28:17,400
Speaker 1: it's going to be just fine. You can call him

568
00:28:17,480 --> 00:28:20,360
Speaker 1: today like this morning to get on their calendar at

569
00:28:20,400 --> 00:28:23,600
Speaker 1: four one four seven seven one two two eight two

570
00:28:24,119 --> 00:28:27,040
Speaker 1: seven seven one twenty two eighty two, or go to

571
00:28:27,160 --> 00:28:30,639
Speaker 1: Royal Chimney dot com. Hey, Jacob, question for you that

572
00:28:30,720 --> 00:28:35,480
Speaker 1: I got what uh what type of glass should people

573
00:28:35,640 --> 00:28:38,160
Speaker 1: use for the doors? What type of doors should you

574
00:28:38,280 --> 00:28:39,960
Speaker 1: use for the fireplace opening?

575
00:28:41,080 --> 00:28:44,760
Speaker 5: There are two different types of glass you got your

576
00:28:45,840 --> 00:28:50,560
Speaker 5: your depends if you're with gas or like a wood stove.

577
00:28:51,200 --> 00:28:55,040
Speaker 5: So the manufacturer is going to have a recommendation as

578
00:28:55,120 --> 00:28:58,920
Speaker 5: far as what's the heat rating for this type of glass.

579
00:28:59,040 --> 00:29:01,120
Speaker 5: So it's best to just call. I don't want to

580
00:29:01,120 --> 00:29:04,360
Speaker 5: start listing off all the different types of glasses and

581
00:29:04,400 --> 00:29:07,120
Speaker 5: things like that, because I could mislead somebody and say.

582
00:29:07,080 --> 00:29:08,440
Speaker 2: Oh, that's that's fine.

583
00:29:08,960 --> 00:29:13,400
Speaker 5: It's best for either you to send me the information

584
00:29:13,720 --> 00:29:16,719
Speaker 5: on that type of fireplace. Let's let's say you're grass

585
00:29:16,880 --> 00:29:20,040
Speaker 5: your glass does crack or we have seen them blow

586
00:29:20,080 --> 00:29:23,040
Speaker 5: out because it was either the wrong type of glass

587
00:29:23,200 --> 00:29:27,440
Speaker 5: or they're using the fireplace improperly. So it's best to

588
00:29:27,560 --> 00:29:31,680
Speaker 5: just give me a call first instead of just kind

589
00:29:31,680 --> 00:29:34,320
Speaker 5: of saying, well, you know, go with this burg gas

590
00:29:34,360 --> 00:29:38,160
Speaker 5: and this spur would It can really vary sometimes depending

591
00:29:38,200 --> 00:29:40,960
Speaker 5: on what type of fireplace you have, so I don't

592
00:29:41,000 --> 00:29:42,920
Speaker 5: want to give anybody the wrong type of information.

593
00:29:43,160 --> 00:29:45,600
Speaker 1: You know, It's interesting Jake, when when Terry and I

594
00:29:45,680 --> 00:29:48,760
Speaker 1: had you guys come out, the fireplace we have in

595
00:29:48,800 --> 00:29:52,280
Speaker 1: that condo is older, and it was like, look, we

596
00:29:52,280 --> 00:29:55,640
Speaker 1: don't even know if this is made like and so

597
00:29:55,760 --> 00:29:58,600
Speaker 1: your guys did all the background, but all the research

598
00:29:58,680 --> 00:30:03,000
Speaker 1: found a company in Wisconsin that that still had the

599
00:30:03,040 --> 00:30:06,000
Speaker 1: parts that you guys needed. You got you guys ordered

600
00:30:06,000 --> 00:30:08,800
Speaker 1: the parts, got the part, did all of that and

601
00:30:09,000 --> 00:30:11,760
Speaker 1: kept me informed. It kept Terry informed, here's where we're

602
00:30:11,760 --> 00:30:15,520
Speaker 1: at in this process. They're sending us what we need.

603
00:30:15,600 --> 00:30:17,320
Speaker 1: We're going to be able to get you guys fixed,

604
00:30:17,320 --> 00:30:20,680
Speaker 1: and you don't have to redo the whole thing, but

605
00:30:20,840 --> 00:30:24,320
Speaker 1: your company, your guys did all that background and research

606
00:30:24,560 --> 00:30:27,120
Speaker 1: to make sure that they got the right parts to us.

607
00:30:27,320 --> 00:30:29,400
Speaker 5: That's really what I like about my guys is they

608
00:30:29,400 --> 00:30:31,680
Speaker 5: take a lot of pride in their work. So I

609
00:30:31,720 --> 00:30:34,040
Speaker 5: see it too often with some of the other companies

610
00:30:34,080 --> 00:30:37,320
Speaker 5: out there. You're talking about the ninety nine dollars companies

611
00:30:37,360 --> 00:30:39,240
Speaker 5: and everything. Where they come in, they don't want to

612
00:30:39,280 --> 00:30:42,520
Speaker 5: put in the legwork to try and help you solve

613
00:30:42,640 --> 00:30:46,680
Speaker 5: your issue. They just want to upsell you. Well, it's

614
00:30:46,760 --> 00:30:49,080
Speaker 5: twenty years old, you might as well replace it anyway.

615
00:30:49,200 --> 00:30:51,960
Speaker 5: So and there's your big ticket dollar item, you know

616
00:30:51,960 --> 00:30:55,080
Speaker 5: what I mean. So that's one thing that I really

617
00:30:55,120 --> 00:30:57,400
Speaker 5: like about our guys working out there, is they will

618
00:30:57,440 --> 00:31:00,600
Speaker 5: go the extra mileth they'll call distributors, they'll they'll put

619
00:31:00,600 --> 00:31:04,280
Speaker 5: in the legwork to try and find that more's.

620
00:31:03,800 --> 00:31:06,640
Speaker 1: Simple solution for you, Howard, And if I were you,

621
00:31:06,760 --> 00:31:09,640
Speaker 1: I'd be so proud of your company. What they what

622
00:31:10,080 --> 00:31:12,880
Speaker 1: your guys could have done, is they could have said, look,

623
00:31:12,920 --> 00:31:15,720
Speaker 1: this thing is really old. They're not mad it's not

624
00:31:15,760 --> 00:31:18,560
Speaker 1: made anymore, and we have to redo the whole thing.

625
00:31:19,280 --> 00:31:22,040
Speaker 1: And that's what I was kind of expecting when they said, look,

626
00:31:22,080 --> 00:31:23,880
Speaker 1: we don't know if this is even made.

627
00:31:24,560 --> 00:31:25,920
Speaker 2: Let's take a little look at it.

628
00:31:25,960 --> 00:31:29,200
Speaker 1: And I thought eighty five percent of the companies would

629
00:31:29,240 --> 00:31:31,520
Speaker 1: wait forty eight hours and call me and say, yeah,

630
00:31:31,880 --> 00:31:32,520
Speaker 1: you can't find it.

631
00:31:32,560 --> 00:31:33,920
Speaker 2: We're gonna have to redo the whole thing.

632
00:31:34,080 --> 00:31:37,520
Speaker 1: Because that would have been a bigger ticket for your company.

633
00:31:37,760 --> 00:31:40,400
Speaker 2: And your guys didn't do that, Howard. They didn't.

634
00:31:40,480 --> 00:31:42,840
Speaker 1: They didn't know me from Adam. They were like, look,

635
00:31:42,880 --> 00:31:45,160
Speaker 1: here's let us take a look at it. Let us

636
00:31:45,160 --> 00:31:47,680
Speaker 1: figure this out. And I said to my wife, Babe,

637
00:31:47,960 --> 00:31:49,600
Speaker 1: this thing's so old, we're gonna have to have a

638
00:31:49,640 --> 00:31:51,000
Speaker 1: whole new one done.

639
00:31:51,160 --> 00:31:53,360
Speaker 2: And she said, well, let's just she loves when you're

640
00:31:53,400 --> 00:31:54,120
Speaker 2: on the air. By the way.

641
00:31:54,320 --> 00:31:56,480
Speaker 1: She's like, let's just wait to see what Howard says.

642
00:31:56,640 --> 00:31:58,640
Speaker 1: And I'm like, all right, but this is what's coming,

643
00:31:58,760 --> 00:32:00,720
Speaker 1: just so you know. And when you're I called back

644
00:32:00,760 --> 00:32:02,880
Speaker 1: and said, look, we found it, and he was so

645
00:32:02,960 --> 00:32:05,240
Speaker 1: excited about it, and he goes, didn't think I could

646
00:32:05,320 --> 00:32:06,960
Speaker 1: but I found it. They're going to ship it out.

647
00:32:07,280 --> 00:32:09,440
Speaker 1: Once we get the parts, we'll set up the appointment

648
00:32:09,480 --> 00:32:11,840
Speaker 1: and come get this thing going. And two days later

649
00:32:11,920 --> 00:32:14,280
Speaker 1: got the call and I was so impressed with it,

650
00:32:14,320 --> 00:32:16,560
Speaker 1: And you got to be really proud of this am.

651
00:32:17,040 --> 00:32:21,200
Speaker 4: Our guys are trained from the get go. The customer

652
00:32:22,600 --> 00:32:27,120
Speaker 4: is paramount. Meet their needs, give them options. Your job

653
00:32:27,160 --> 00:32:30,920
Speaker 4: outer is to explain what to expect from those options

654
00:32:31,000 --> 00:32:31,920
Speaker 4: if they're available.

655
00:32:32,400 --> 00:32:35,160
Speaker 1: Hey, Ray, you know you're kind of shaking your head

656
00:32:35,200 --> 00:32:39,480
Speaker 1: when Howard's talking. He's been in this market for a

657
00:32:39,480 --> 00:32:41,800
Speaker 1: long time. How long have you been doing that for

658
00:32:41,800 --> 00:32:44,680
Speaker 1: forty five years? Forty five years? So he goes to church,

659
00:32:44,760 --> 00:32:47,320
Speaker 1: goes to the grocery store, does the coach, it does

660
00:32:47,360 --> 00:32:51,160
Speaker 1: all the stuff he does in this community. And so

661
00:32:51,280 --> 00:32:54,960
Speaker 1: he has to make sure that he's taking her guys

662
00:32:55,000 --> 00:32:58,160
Speaker 1: like us absolutely because you know, this is how he's

663
00:32:58,200 --> 00:33:01,640
Speaker 1: built its reputation. And it didn't shock me, but it

664
00:33:01,800 --> 00:33:05,080
Speaker 1: surprised me two days later when their guys called and said,

665
00:33:05,080 --> 00:33:06,959
Speaker 1: we found it. They got to ship them to us.

666
00:33:06,960 --> 00:33:08,680
Speaker 1: So it's going to be a little bit Do you

667
00:33:08,760 --> 00:33:11,640
Speaker 1: want us to like have him overnight it? And I go, yeah,

668
00:33:11,680 --> 00:33:13,000
Speaker 1: well that's gonna be a little.

669
00:33:12,760 --> 00:33:15,520
Speaker 2: I go, I don't care. I gotta get my wife happy.

670
00:33:16,160 --> 00:33:18,200
Speaker 2: So that's what that's what happened.

671
00:33:18,400 --> 00:33:21,440
Speaker 1: That was my experience, and that's the same experience you're

672
00:33:21,440 --> 00:33:22,880
Speaker 1: gonna have when they come out next week.

673
00:33:22,960 --> 00:33:25,640
Speaker 3: That's great customer service. That's the way it's supposed to be.

674
00:33:26,000 --> 00:33:28,560
Speaker 3: I do have a question for you guys, though. So

675
00:33:28,600 --> 00:33:31,720
Speaker 3: I have this friend who will remain nameless, Dave David.

676
00:33:33,240 --> 00:33:35,560
Speaker 3: He I was talking to him the other day and

677
00:33:35,600 --> 00:33:37,480
Speaker 3: he said he's been taking care of his own chimney.

678
00:33:38,000 --> 00:33:38,360
Speaker 4: He does.

679
00:33:38,480 --> 00:33:40,640
Speaker 3: He just got done tuck pointing he had a leak

680
00:33:40,680 --> 00:33:43,840
Speaker 3: through it that's going down his sidewalk, and he went

681
00:33:43,880 --> 00:33:48,480
Speaker 3: out and bought a the brush from Fleet Farm and

682
00:33:48,520 --> 00:33:51,600
Speaker 3: said he's going to do it himself. Me, being an

683
00:33:51,600 --> 00:33:56,520
Speaker 3: ex fireman, I cringed pretty bad. I think people need

684
00:33:56,560 --> 00:33:59,080
Speaker 3: to understand why they shouldn't do that, because that's pretty

685
00:33:59,120 --> 00:33:59,960
Speaker 3: dangerous in my opinion.

686
00:34:00,200 --> 00:34:04,440
Speaker 4: Well, that's an excellent point that that's bring up ray. Uh.

687
00:34:04,640 --> 00:34:08,279
Speaker 4: First of all, what you're dealing with is kreosote. Creosote

688
00:34:08,320 --> 00:34:11,239
Speaker 4: is a known carcinogen. First of all, if that that

689
00:34:11,360 --> 00:34:15,880
Speaker 4: doesn't get your attention, if you're trying to clean this.

690
00:34:16,280 --> 00:34:20,319
Speaker 4: That creosote ends up somewhere down in the firebox. If

691
00:34:20,320 --> 00:34:23,400
Speaker 4: you're doing it correctly and your shop fact is not

692
00:34:23,440 --> 00:34:26,200
Speaker 4: going to cut it. You are going to redo that

693
00:34:26,320 --> 00:34:29,160
Speaker 4: living room and light shades of gray and dust all

694
00:34:29,160 --> 00:34:33,120
Speaker 4: over and how you're going to know that your wife

695
00:34:33,160 --> 00:34:35,600
Speaker 4: will be hitting you with a broom and say stop stop,

696
00:34:36,080 --> 00:34:38,200
Speaker 4: it's all over the place. What did you do?

697
00:34:38,800 --> 00:34:40,480
Speaker 2: Why do bring up our wives again?

698
00:34:40,600 --> 00:34:43,640
Speaker 3: That is my wife knows I'm not touching that thing.

699
00:34:43,800 --> 00:34:47,680
Speaker 2: But his wife will hit hit in with broom too.

700
00:34:48,000 --> 00:34:50,560
Speaker 4: But the but the biggest thing, and I compare it

701
00:34:50,600 --> 00:34:54,880
Speaker 4: to the dentist visit, well, I can, you know, brush

702
00:34:55,160 --> 00:34:58,319
Speaker 4: my own teeth and everything. And back in the day

703
00:34:58,440 --> 00:35:02,919
Speaker 4: remember Dantine, Yeah, prushure your teeth and everything by chewing

704
00:35:03,080 --> 00:35:08,000
Speaker 4: them denteen, that was their commercial. But you're not trained

705
00:35:08,640 --> 00:35:12,400
Speaker 4: to know any defects. You know, do you have a

706
00:35:12,480 --> 00:35:15,879
Speaker 4: chimney scan camera? Can you see voids and defects? It's

707
00:35:15,880 --> 00:35:20,400
Speaker 4: the inspection process is what you're paying a lot for

708
00:35:21,080 --> 00:35:25,239
Speaker 4: the exterior, but that interior of the chimney, because if

709
00:35:25,280 --> 00:35:29,000
Speaker 4: you have voids in there, you'res compromising your draft and

710
00:35:29,040 --> 00:35:31,800
Speaker 4: you're scratching your head and wonder why is this thing smoking?

711
00:35:31,880 --> 00:35:35,759
Speaker 4: Why is it smoking? Well, after you clean the kreosode out,

712
00:35:36,200 --> 00:35:39,360
Speaker 4: any voids that were in there or missing mortar joints,

713
00:35:39,400 --> 00:35:43,200
Speaker 4: guess what was feeling that the kreosote. Now you remove

714
00:35:43,239 --> 00:35:46,160
Speaker 4: that kreosode and you've got wide open joints in there,

715
00:35:46,440 --> 00:35:49,640
Speaker 4: and that's why, you know, it's kind of the soda

716
00:35:49,680 --> 00:35:53,000
Speaker 4: straw analogy. You know, let's you take that. I actually

717
00:35:53,080 --> 00:35:57,600
Speaker 4: had one person. This was a customer many many years ago,

718
00:35:58,680 --> 00:36:02,600
Speaker 4: so I've I won't even remember their name or anything

719
00:36:02,680 --> 00:36:07,120
Speaker 4: like that. I went out there and it was just filthy.

720
00:36:07,200 --> 00:36:11,040
Speaker 4: I'm talking five gallon buckets worth of creosote that I

721
00:36:11,120 --> 00:36:14,360
Speaker 4: was removing from this chimney. And then I video scanned

722
00:36:14,360 --> 00:36:18,720
Speaker 4: it afterwards, and I found these cracks and missing mortar

723
00:36:18,800 --> 00:36:21,400
Speaker 4: inside the chimney system and things like that. The homeowner

724
00:36:21,480 --> 00:36:25,640
Speaker 4: was actually a little upset with me that I removed

725
00:36:25,719 --> 00:36:29,279
Speaker 4: the koreosope because now there were voids in the chimney system.

726
00:36:30,120 --> 00:36:34,640
Speaker 4: So there are certain situations out there where it's like

727
00:36:35,239 --> 00:36:37,400
Speaker 4: I get it, but I don't know if I'm going

728
00:36:37,480 --> 00:36:39,320
Speaker 4: to get through to this person or not.

729
00:36:39,880 --> 00:36:41,240
Speaker 2: Jake before we get to a break.

730
00:36:41,280 --> 00:36:43,600
Speaker 1: So last night, I was on the sidelines in Brookfield

731
00:36:43,760 --> 00:36:46,399
Speaker 1: for the Brookfield Least brook Central game and a guy

732
00:36:46,480 --> 00:36:48,359
Speaker 1: came up to me, a guy I know, and said, Hey,

733
00:36:48,360 --> 00:36:49,840
Speaker 1: who do you have on the home improvement show? And

734
00:36:49,920 --> 00:36:51,840
Speaker 1: I told him and he said, hey, I got a question.

735
00:36:52,239 --> 00:36:54,280
Speaker 1: And I go, I'm not going to remember, just text

736
00:36:54,280 --> 00:36:56,640
Speaker 1: it to me. So here was his question. He's had

737
00:36:56,640 --> 00:36:59,640
Speaker 1: two estimates to repair his chimney. One said he needs

738
00:36:59,680 --> 00:37:03,839
Speaker 1: to be rebuilt and the other company said you just

739
00:37:03,880 --> 00:37:04,720
Speaker 1: need tuck pointing.

740
00:37:06,440 --> 00:37:07,560
Speaker 5: There's a big difference.

741
00:37:07,680 --> 00:37:10,319
Speaker 1: And he said, look, it's a huge difference price wise.

742
00:37:10,360 --> 00:37:13,400
Speaker 1: Oh yes, And I don't know which one is truthful

743
00:37:13,440 --> 00:37:15,360
Speaker 1: and which one. And I said, we'll call Howard and

744
00:37:15,400 --> 00:37:17,239
Speaker 1: called Jake and have them come out, because they'll be

745
00:37:17,239 --> 00:37:17,719
Speaker 1: honest with you.

746
00:37:18,000 --> 00:37:21,920
Speaker 5: Both both options are acceptable, and they both should be

747
00:37:22,080 --> 00:37:28,560
Speaker 5: made available to any homeowner. That's the way we position ourselves.

748
00:37:28,640 --> 00:37:28,799
Speaker 2: Now.

749
00:37:28,800 --> 00:37:30,680
Speaker 1: If I come up there and it's leaning like a

750
00:37:30,760 --> 00:37:33,520
Speaker 1: doctor Shue's chimney, right, I might not give you that

751
00:37:33,600 --> 00:37:35,680
Speaker 1: tech pointing option, because yeah, it's going to fall over

752
00:37:35,680 --> 00:37:40,080
Speaker 1: as soon as we touch it. But Tuck, we always

753
00:37:40,120 --> 00:37:43,440
Speaker 1: go by an option one, Option two, Option three, possibly

754
00:37:44,320 --> 00:37:48,399
Speaker 1: weather ceilings, things like that, but there's nothing wrong as

755
00:37:48,440 --> 00:37:52,279
Speaker 1: long as it fits the application and it's what the

756
00:37:52,320 --> 00:37:54,560
Speaker 1: homeowner is looking for. You know, a lot of times

757
00:37:54,600 --> 00:37:56,840
Speaker 1: I'm sitting down with them, I'm talking to them asking

758
00:37:56,920 --> 00:37:59,320
Speaker 1: him what are you looking for? Are you looking for

759
00:37:59,400 --> 00:38:02,960
Speaker 1: the five year plan or the I want the I'm

760
00:38:02,960 --> 00:38:05,120
Speaker 1: never ever ever gonna have to worry about again. It

761
00:38:05,200 --> 00:38:08,319
Speaker 1: planned right, You're gonna get what you pay for, and

762
00:38:08,360 --> 00:38:11,600
Speaker 1: then we are completely honest. You know, we take photographs

763
00:38:11,680 --> 00:38:13,480
Speaker 1: up on top of the chimney for you so we

764
00:38:13,520 --> 00:38:16,440
Speaker 1: can sit down and show you, hey, this is exactly

765
00:38:16,520 --> 00:38:19,320
Speaker 1: the condition that your chimney is in on the outside.

766
00:38:20,080 --> 00:38:22,800
Speaker 1: There are a couple different options, so there's nothing wrong

767
00:38:23,440 --> 00:38:27,719
Speaker 1: with rebuild or tuck point. If somebody comes across and

768
00:38:27,840 --> 00:38:31,640
Speaker 1: just says this is your only option, either one or

769
00:38:31,640 --> 00:38:34,719
Speaker 1: two things is happening. Either they're just tunnel visioned and

770
00:38:34,800 --> 00:38:38,480
Speaker 1: they want to push their agenda on you, or it

771
00:38:38,560 --> 00:38:41,680
Speaker 1: really is in that bad of shape where it's you know,

772
00:38:41,719 --> 00:38:44,640
Speaker 1: if they're saying rebuild is the only option, you can

773
00:38:44,719 --> 00:38:47,320
Speaker 1: probably see that from the ground, and as a homeowner,

774
00:38:47,360 --> 00:38:51,080
Speaker 1: you're probably expecting that to be the response as well,

775
00:38:51,120 --> 00:38:53,640
Speaker 1: because you're gonna see bricks balling all over the roof

776
00:38:53,680 --> 00:38:56,759
Speaker 1: and everything like that. So I mean both are acceptable.

777
00:38:56,920 --> 00:38:58,400
Speaker 1: It's just we need to sit.

778
00:38:58,239 --> 00:39:00,319
Speaker 5: Down and talk to you and figure out what what

779
00:39:00,480 --> 00:39:02,560
Speaker 5: you want best for your home, you.

780
00:39:02,520 --> 00:39:03,160
Speaker 2: Know, Jake.

781
00:39:03,920 --> 00:39:05,880
Speaker 1: For the amount of money that you guys charge to

782
00:39:05,880 --> 00:39:10,000
Speaker 1: come out for some people, that's a dinner, Like you

783
00:39:10,080 --> 00:39:12,880
Speaker 1: go out and have dinner, and it's it's not like

784
00:39:13,320 --> 00:39:17,280
Speaker 1: this sexy purchase, right, It's not like, Hey, I'm gonna

785
00:39:17,320 --> 00:39:19,640
Speaker 1: have this and it's gonna make the you know, my

786
00:39:19,760 --> 00:39:22,960
Speaker 1: house look better or it's gonna But if this thing

787
00:39:23,040 --> 00:39:26,600
Speaker 1: is so it's so important. And I every time I

788
00:39:26,640 --> 00:39:29,640
Speaker 1: have you guys in, I realize the importance more and

789
00:39:29,719 --> 00:39:32,600
Speaker 1: more because just for the comfort of it and just

790
00:39:32,640 --> 00:39:36,680
Speaker 1: for the peace of mind. And look, guys, if if

791
00:39:37,120 --> 00:39:39,200
Speaker 1: you know you're going to turn the fireplace on, and

792
00:39:39,239 --> 00:39:41,759
Speaker 1: whether it's gas or it's wood burning, you want to

793
00:39:41,760 --> 00:39:43,640
Speaker 1: make sure it's ready to go and make sure it's

794
00:39:43,680 --> 00:39:44,960
Speaker 1: safe for you and your family.

795
00:39:45,239 --> 00:39:46,040
Speaker 2: Give Kim a call.

796
00:39:46,160 --> 00:39:48,880
Speaker 1: She's at the office and they're setting up an appointments

797
00:39:48,920 --> 00:39:51,759
Speaker 1: maybe next week, probably the following week. But she can

798
00:39:51,800 --> 00:39:54,640
Speaker 1: take good care of you. Answer any questions that you have,

799
00:39:55,000 --> 00:39:58,120
Speaker 1: and if they're questions she can't answer, She'll have Jake.

800
00:39:58,000 --> 00:39:58,839
Speaker 2: Give you a call back.

801
00:39:58,840 --> 00:40:01,080
Speaker 1: Howard, give you a call back, but give Kim a

802
00:40:01,120 --> 00:40:04,000
Speaker 1: call at four one four seven seven one two two

803
00:40:04,120 --> 00:40:07,560
Speaker 1: eight two seven seven one two two A two and

804
00:40:07,680 --> 00:40:09,960
Speaker 1: Kim will take great care of you. Or go to

805
00:40:10,000 --> 00:40:13,879
Speaker 1: their website Royal Chimney dot com. You get to a break.

806
00:40:13,880 --> 00:40:16,160
Speaker 1: O other side of the break will continue talking with

807
00:40:16,320 --> 00:40:20,440
Speaker 1: Howard and Jake Rawl from Royal Chimney Services. This is

808
00:40:20,480 --> 00:40:24,080
Speaker 1: the Creative Construction Wisconsin home improvement show on Fox Sports

809
00:40:24,160 --> 00:40:27,920
Speaker 1: nine twenty and your iHeart Radio app. Welcome back to

810
00:40:27,960 --> 00:40:31,200
Speaker 1: the Creative Construction with Scontson home improvement show on Fox

811
00:40:31,200 --> 00:40:35,200
Speaker 1: Sports nine twenty in your iHeartRadio app. Coming live from

812
00:40:35,200 --> 00:40:38,399
Speaker 1: the Dotavan and Jorgensen Heating and Cooling Studios. I'm Mike

813
00:40:38,480 --> 00:40:41,920
Speaker 1: mcgiver alongside Ray Hoffman. He is sitting in for Bingo.

814
00:40:42,080 --> 00:40:45,040
Speaker 1: Emmon's big day for Bingo today. Yes, daughter's getting married,

815
00:40:45,120 --> 00:40:47,839
Speaker 1: daughter's getting married. Yeah, so I guess he doesn't want

816
00:40:47,840 --> 00:40:49,280
Speaker 1: to come here when he's going to when his daughter's

817
00:40:49,280 --> 00:40:51,879
Speaker 1: getting married. I don't think Dev would want him here

818
00:40:51,960 --> 00:40:53,319
Speaker 1: because she's not coming with him.

819
00:40:53,400 --> 00:40:55,640
Speaker 2: So she might be okay with that. Actually she might

820
00:40:55,680 --> 00:40:56,879
Speaker 2: be okay, I agree.

821
00:40:57,560 --> 00:41:01,160
Speaker 1: In studio, these are the guys from Royal Tich Chimney Services,

822
00:41:01,400 --> 00:41:07,360
Speaker 1: owner Howard Rawl and Sweet supervisor Jake Rawl are in. Hey, Howard,

823
00:41:07,680 --> 00:41:10,839
Speaker 1: all the rain that we got, you know, there are

824
00:41:10,880 --> 00:41:13,080
Speaker 1: people that are still digging out of some of that stuff.

825
00:41:13,120 --> 00:41:15,920
Speaker 1: Did that affect Did that affect the stuff that you

826
00:41:15,960 --> 00:41:16,960
Speaker 1: guys do at all? Oh?

827
00:41:17,040 --> 00:41:20,919
Speaker 4: Yes, we got a flurry of calls, even calls coming

828
00:41:21,160 --> 00:41:25,560
Speaker 4: today yet referencing the August torrential rains that we had

829
00:41:25,560 --> 00:41:29,040
Speaker 4: in water leaks, and we specialize in water leaks.

830
00:41:29,440 --> 00:41:29,640
Speaker 2: You know.

831
00:41:29,760 --> 00:41:32,720
Speaker 4: All the customer is going to notice is I got standing.

832
00:41:32,880 --> 00:41:35,560
Speaker 4: Something's going on. It's right next to the chimney there.

833
00:41:35,600 --> 00:41:39,200
Speaker 4: I can see my ceilings starting to bubble and fall apart,

834
00:41:39,640 --> 00:41:42,520
Speaker 4: and we go out there and take a look at it.

835
00:41:42,600 --> 00:41:46,800
Speaker 4: Be careful if you don't call Royal Chimney, that's first mistake.

836
00:41:47,239 --> 00:41:51,040
Speaker 4: But be careful if somebody pulls up with a trailer

837
00:41:51,120 --> 00:41:53,920
Speaker 4: on the back of that service vehicle, they are looking

838
00:41:53,920 --> 00:41:57,319
Speaker 4: for the immediate sale. They got orders from headquarters. Hey,

839
00:41:57,600 --> 00:42:00,360
Speaker 4: don't come back until you sell something. You know it

840
00:42:00,400 --> 00:42:03,040
Speaker 4: should be a minimum thirty five hundred dollars ticket or more.

841
00:42:03,160 --> 00:42:05,440
Speaker 4: Whatever you got in that trailer, sell it to the

842
00:42:05,480 --> 00:42:10,600
Speaker 4: customer and you just got stung. Yeah, you think it's

843
00:42:10,640 --> 00:42:13,239
Speaker 4: a quick fix and all this guy's going to take

844
00:42:13,280 --> 00:42:16,000
Speaker 4: care of everything that I had one stop and I

845
00:42:16,040 --> 00:42:20,080
Speaker 4: don't have to worry about it. That really never happens.

846
00:42:19,719 --> 00:42:21,160
Speaker 2: That way, Howard. Do you know?

847
00:42:21,280 --> 00:42:24,760
Speaker 1: And when we tell people and when that flood happened,

848
00:42:24,760 --> 00:42:27,200
Speaker 1: we said, look, companies are going to come from out

849
00:42:27,239 --> 00:42:29,600
Speaker 1: of state and they're going to try to Yeah, I'll

850
00:42:29,600 --> 00:42:32,960
Speaker 1: fix your basement. They're standing in a hotel and they're

851
00:42:32,960 --> 00:42:34,759
Speaker 1: coming out just trying to make as much money as

852
00:42:34,760 --> 00:42:37,920
Speaker 1: they can because of the issues that we had. And

853
00:42:37,960 --> 00:42:40,919
Speaker 1: I think it's so important that when we talked about

854
00:42:40,960 --> 00:42:43,120
Speaker 1: in the first segment that we talk about it now,

855
00:42:43,200 --> 00:42:46,560
Speaker 1: because you guys get calls a lot from all of

856
00:42:46,600 --> 00:42:49,000
Speaker 1: a sudden companies that go, yeah, well we'll take care

857
00:42:49,040 --> 00:42:51,319
Speaker 1: of it, pay us half down, we'll come back with

858
00:42:51,800 --> 00:42:54,080
Speaker 1: and you don't hear from him again. And you guys

859
00:42:54,080 --> 00:42:57,160
Speaker 1: get those calls going, hey, somebody in your business, hold on,

860
00:42:57,600 --> 00:42:59,680
Speaker 1: don't that's not in our business. Those are guys from

861
00:42:59,719 --> 00:43:01,680
Speaker 1: out state is coming to make a buck on you.

862
00:43:02,080 --> 00:43:04,279
Speaker 1: When a company like yours been around for as long

863
00:43:04,320 --> 00:43:07,680
Speaker 1: as you have, and you know you're you're going to Washington,

864
00:43:07,760 --> 00:43:09,919
Speaker 1: d C. To take care of the White House. You're

865
00:43:09,920 --> 00:43:13,160
Speaker 1: not going anywhere. You guys have been in Wawatosa for

866
00:43:13,200 --> 00:43:15,840
Speaker 1: a long time. Yeah, we want this customer a customer

867
00:43:15,880 --> 00:43:18,520
Speaker 1: for life. We always say that we want to be

868
00:43:18,640 --> 00:43:23,240
Speaker 1: that good and over the top as far as customer service.

869
00:43:24,680 --> 00:43:28,240
Speaker 1: Other companies, that's not what their agenda is. Their agenda

870
00:43:28,440 --> 00:43:31,520
Speaker 1: is come back with the money, whatever it takes at

871
00:43:31,520 --> 00:43:34,440
Speaker 1: that point. And you've talked in the past about how

872
00:43:34,480 --> 00:43:38,960
Speaker 1: important it is to use a certified chimney sweep, certified

873
00:43:39,040 --> 00:43:42,359
Speaker 1: chimney sweep that you guys believe in education for your

874
00:43:42,400 --> 00:43:45,200
Speaker 1: guys to make sure they're certified, And there are companies

875
00:43:45,200 --> 00:43:47,640
Speaker 1: that come out and say that's not important. Let me

876
00:43:47,640 --> 00:43:51,560
Speaker 1: tell you what's important. To utilize the certified chimney sweep.

877
00:43:51,600 --> 00:43:55,400
Speaker 1: I think said something obviously about your company, but to

878
00:43:55,440 --> 00:43:57,560
Speaker 1: make sure that that you're doing this correct.

879
00:43:57,840 --> 00:44:00,719
Speaker 4: Yes, it not only that might, but it says a

880
00:44:00,760 --> 00:44:04,359
Speaker 4: lot about that individual that's out servicing your genuity. They've

881
00:44:04,360 --> 00:44:07,280
Speaker 4: made this a commitment. This is not just the summertime gig,

882
00:44:08,400 --> 00:44:13,200
Speaker 4: you know, to sell something. None of our people are salespeople.

883
00:44:13,760 --> 00:44:17,440
Speaker 4: They're all service technicians, many of them have over twenty

884
00:44:17,520 --> 00:44:21,280
Speaker 4: years with the company. They're out there analyzing and presenting

885
00:44:21,320 --> 00:44:24,319
Speaker 4: the options to you so that you can make an

886
00:44:24,320 --> 00:44:27,080
Speaker 4: informed decision that meets your needs.

887
00:44:27,640 --> 00:44:30,120
Speaker 1: Hey, Howard, a couple of years ago you were on

888
00:44:30,239 --> 00:44:35,000
Speaker 1: and we talked about the powder logs, and they're they

889
00:44:35,080 --> 00:44:38,200
Speaker 1: You start seeing it a zillion places now where they

890
00:44:38,239 --> 00:44:42,919
Speaker 1: advertise that they can eliminate a cruso? Do those really work?

891
00:44:42,960 --> 00:44:45,680
Speaker 1: And you go to a big box store and buy

892
00:44:45,719 --> 00:44:47,759
Speaker 1: a few of those and figure, okay, I'm good.

893
00:44:48,480 --> 00:44:52,120
Speaker 4: Actually, over forty five years, we've seen it all, from

894
00:44:52,440 --> 00:44:58,719
Speaker 4: sweeping logs that you put in there to brace yourselves,

895
00:44:58,760 --> 00:45:02,880
Speaker 4: you know, from farmers throwing chicken droppings on the fire

896
00:45:03,000 --> 00:45:07,160
Speaker 4: that take care of it and everything salt. You know

897
00:45:07,239 --> 00:45:09,560
Speaker 4: what that does to your sidewalk. Imagine what that's doing

898
00:45:09,600 --> 00:45:12,680
Speaker 4: to the inside of your chimney. The best way and

899
00:45:12,719 --> 00:45:15,279
Speaker 4: the only way, if it was as simple as a log,

900
00:45:15,360 --> 00:45:17,960
Speaker 4: I would have bought a warehouse a long time ago

901
00:45:18,040 --> 00:45:20,480
Speaker 4: and stocked up on logs and just went into marketing

902
00:45:20,520 --> 00:45:24,279
Speaker 4: and selling those. Yeah, it's there's nothing like wire brush

903
00:45:24,360 --> 00:45:28,400
Speaker 4: cleaning poly brush. If it's metal flu to get the

904
00:45:28,480 --> 00:45:32,719
Speaker 4: crease ode out of there. It's still the tried and

905
00:45:32,760 --> 00:45:34,520
Speaker 4: true best way of going about it.

906
00:45:34,680 --> 00:45:37,840
Speaker 1: Hey Jake, The last question that I get text what

907
00:45:38,320 --> 00:45:42,360
Speaker 1: goes in when we talk about sweeping, right a chimney sweep?

908
00:45:42,440 --> 00:45:45,560
Speaker 1: What goes into sweeping a chimney.

909
00:45:46,719 --> 00:45:50,080
Speaker 5: Well, the setup is very important, very key. So we

910
00:45:50,120 --> 00:45:53,520
Speaker 5: don't get everything all over the house. Like I explained

911
00:45:53,520 --> 00:45:56,440
Speaker 5: a little bit before, we have to tarp everything off.

912
00:45:56,480 --> 00:45:59,200
Speaker 5: We have a big Hepa vacuum that we bring in,

913
00:46:00,200 --> 00:46:02,560
Speaker 5: put hoods over the fireplace to make sure that no

914
00:46:02,760 --> 00:46:06,680
Speaker 5: kreoso can actually come back into the house. There's multiple

915
00:46:06,760 --> 00:46:12,479
Speaker 5: different kinds of sweepings that are actually in the sweeping book. Okay,

916
00:46:12,560 --> 00:46:15,080
Speaker 5: there is no cut and dry. Oh you're going to

917
00:46:15,200 --> 00:46:17,600
Speaker 5: use the metal wire brush on all of these chimneys.

918
00:46:17,600 --> 00:46:19,920
Speaker 5: Oh you're going to use a rotary brush system on

919
00:46:20,000 --> 00:46:23,959
Speaker 5: all these chimneys. That every chimney has its own specific

920
00:46:24,280 --> 00:46:27,319
Speaker 5: recommendation for This is going to be the proper way

921
00:46:27,320 --> 00:46:30,680
Speaker 5: to clean this without either a damaging the existing system

922
00:46:30,760 --> 00:46:34,520
Speaker 5: and making sure that it gets cleaned as thoroughly as possible.

923
00:46:34,680 --> 00:46:38,880
Speaker 5: So what all goes into a chimney sweep is knowledge

924
00:46:39,560 --> 00:46:42,440
Speaker 5: In the short answer, right, there is having a certified

925
00:46:42,440 --> 00:46:44,680
Speaker 5: sweep out there that knows he's seen this type of

926
00:46:44,719 --> 00:46:47,120
Speaker 5: chimney before and he knows what's going to be the

927
00:46:47,120 --> 00:46:52,720
Speaker 5: best one fix, not one fix fixes all correct. Sure, Hey, guys,

928
00:46:52,760 --> 00:46:55,839
Speaker 5: thank you so much again. Kim has taking appointments.

929
00:46:55,920 --> 00:46:58,680
Speaker 1: It probably can't get in maybe next week, but for

930
00:46:58,800 --> 00:47:01,040
Speaker 1: sure it's going to be the follow a week. Call

931
00:47:01,160 --> 00:47:04,239
Speaker 1: Kim at four one four seven seven one two two

932
00:47:04,320 --> 00:47:07,959
Speaker 1: eight two four one four seven seven one twenty.

933
00:47:07,600 --> 00:47:08,479
Speaker 2: Two eighty two.

934
00:47:09,160 --> 00:47:11,600
Speaker 1: Yeah, or you can go to their website Royal Chimney

935
00:47:11,680 --> 00:47:14,080
Speaker 1: dot com. But Kim is at the office so she

936
00:47:14,120 --> 00:47:16,000
Speaker 1: can take care of it. Guys, is good to see

937
00:47:16,000 --> 00:47:17,279
Speaker 1: you today? Yeah, you bet?

938
00:47:17,520 --> 00:47:20,640
Speaker 2: Raised Mike Ray Joy. That always great to see you,

939
00:47:20,640 --> 00:47:21,040
Speaker 2: you bet.

940
00:47:21,480 --> 00:47:24,200
Speaker 1: This is the creative Construction Wisconsin home. I proved you

941
00:47:24,320 --> 00:47:27,919
Speaker 1: on Fox Sports nineteen twenty and your iHeartRadio app.