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Speaker 1: This is a podcast from WOR.

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Speaker 2: Here's Larry Minty with more of the WOOR Saturday Morning Show.

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Speaker 2: Their motto is they save lives drip by drip. Thrive

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Speaker 2: Well Infusion has grown into a huge medical company that

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Speaker 2: has saved thousands of lives, but it all started with

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Speaker 2: a very personal mission to save one life. Here's Ben Neuberg,

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Speaker 2: founder and CEO of Thrive Well Infusion. Ben, it's great to.

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Speaker 3: Talk to you. Yeah, great talking to you, Larry. Thanks

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Speaker 3: for having me.

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Speaker 2: I'll tell you what, God bless you for what you do.

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Speaker 2: You make what could be a bad experience a little

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Speaker 2: bit better for people that have to get infusions. It

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Speaker 2: was such a great idea. I know you founded this company.

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Speaker 2: How did you come.

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Speaker 3: Up with this?

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Speaker 1: So I did it with my brother and doctor sen Gupta.

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Speaker 1: We got together and the main reason for doing it

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Speaker 1: was our mom. She was getting treatment in a hospital

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Speaker 1: facility on fusion facility for her rheumatoid arthritis treatments, and

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Speaker 1: we started to realize, like, this is a serious process.

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Speaker 1: Just to get a forty five minute infusion that was

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Speaker 1: maintainance those therapies for.

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Speaker 3: The rest of our life. And we said there's got

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Speaker 3: to be a better way.

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Speaker 1: To do this, and we started to take our own time, money,

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Speaker 1: and effort and figuring.

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Speaker 3: Out a way around a very complex.

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Speaker 1: Healthcare system as we know today in developing a private

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Speaker 1: treatment room and more suitable facility for somebody of my

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Speaker 1: mom's stature, being our mom. And we ventured out to

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Speaker 1: doing it, and next thing you know, we had people

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Speaker 1: coming in off the street asking if we can do

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Speaker 1: it because we had private treatment rooms versus what the

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Speaker 1: hospitals were offering, and the complexities of the healthcare system

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Speaker 1: make it very difficult for patients to get on therapy

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Speaker 1: through the complex authorization process. And we took that to

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Speaker 1: figure out ways around and maneuver and get that done

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Speaker 1: in a more efficient way.

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Speaker 2: And what made you continue on with this? I mean,

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Speaker 2: you did it for your mom, but you continued on.

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Speaker 2: And I know that your God bless her and your

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Speaker 2: mom passed on, but you continued with this. You thought

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Speaker 2: it was that important to do this for other people.

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Speaker 1: Yeah, what happened was, you know, we did it for

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Speaker 1: my mom, and then when we looked up my mom

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Speaker 1: a year and a year and probably about fourteen fifteen

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Speaker 1: months after she was going through the treatments with us.

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Speaker 1: She was diagnosed with pancreatic cancer stage four and had

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Speaker 1: passed away, thank you, and had passed away, and me

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Speaker 1: and my brothers and my sister who were sitting there

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Speaker 1: and we were talking. It was like probably about a

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Speaker 1: week and a half after when we decided, you know,

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Speaker 1: do we you know, stop doing this because our mission

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Speaker 1: was basically for my mom and there really wasn't any

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Speaker 1: other incentives in it. You know, I was in the

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Speaker 1: jewel business, My brother was in the construction business. You know,

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Speaker 1: we weren't guys in healthcare business. We weren't guys navigating

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Speaker 1: the system. Do we just pass this on or do

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Speaker 1: we continue to go forward in her name? And we

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Speaker 1: made a decision to go forward in her name because

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Speaker 1: we turned around and saw that we had tens of

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Speaker 1: thousands of patients and we're like, we can't let these

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Speaker 1: people down. Mom wouldn't want that, so we continue to

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Speaker 1: go forward.

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Speaker 2: Yeah, what is it like when you go for an infusion,

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Speaker 2: because you've been through this in the hospital as compared

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Speaker 2: to going to a thrive well center.

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Speaker 1: That's a great question. You know, some hospitals have better

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Speaker 1: suitable environments these days. And again, everybody who is in

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Speaker 1: healthcare is every nurse and every doctor's out there. There

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Speaker 1: really are all heroes. They're really doing God's work. And

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Speaker 1: I want to preference that because we just do it better.

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Speaker 1: We do it the best we can. We're focused on therapeutics,

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Speaker 1: We're focused on maintenance those treatments or patients and staying

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Speaker 1: on therapy, whereas hospital sometimes there's a lot of things

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Speaker 1: that go around it. So when a patient gets prescribed,

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Speaker 1: and when a patient gets diagnosed with unfortunately a chronic disease,

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Speaker 1: it's a life changing, life altering event, and they go

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Speaker 1: through various different things throughout their mind and they're trying

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Speaker 1: to navigate that already. It's very, very, very complex and

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Speaker 1: it takes time to navigate that alone. There are also

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Speaker 1: financial anxieties that come along with it, but that's even

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Speaker 1: after and the hospitals are so inundated and so short

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Speaker 1: staffed that they don't necessarily understand how to explain all

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Speaker 1: this to a patient because they don't have the depth

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Speaker 1: that we have. Because it's our swim lane, right, this

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Speaker 1: is the only thing we do. Hospitals are doing multiple

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Speaker 1: other things and there are multiple other categories within that segment,

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Speaker 1: and they do a great job a phenomenal job, and

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Speaker 1: I'm never say anybody who's helping people is not doing

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Speaker 1: a phenomenal job, because they are literally giving their time

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Speaker 1: to help people, and that's a huge good deed in

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Speaker 1: anybody's part. It's just when it comes to this type

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Speaker 1: of treatment or these treatments that we do, all eighty

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Speaker 1: plus therapies that we offer, you know, we go above

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Speaker 1: and beyond and look to be the best and best

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Speaker 1: at what we can do. We have private rooms so

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Speaker 1: that when a patient comes in, they come into a

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Speaker 1: private room, there are infusion lass a certain amount of time,

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Speaker 1: the patient is there for that amount of time. There's

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Speaker 1: no extra time before on intake, and you don't have

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Speaker 1: to go through layers of communication. There's a direct communication,

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Speaker 1: so you know when your appointment is, you show up

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Speaker 1: your appointment, your room is ready, you're treated, there's no

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Speaker 1: layers on the back end of discharge and you go

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Speaker 1: through all that process. It'll eliminates all of that and

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Speaker 1: it makes it much easier for a patient to go

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Speaker 1: through a very difficult situation but minimize the amount of

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Speaker 1: complexities that are wrapped around it. And by putting them

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Speaker 1: in a private treatment room, there's more dignity in that

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Speaker 1: there's a companion chair. There's distractions that we call, you know,

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Speaker 1: patient distractions.

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Speaker 3: We call them in a good way.

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Speaker 1: TV, audio, books, anything, they could use, some snacks when

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Speaker 1: allowed for their treatments, different things like that. It's a

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Speaker 1: little different in the hospital sometimes because they're a lot

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Speaker 1: more busier and they're dealing with a lot more disease

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Speaker 1: states and a lot more movement in a hospital, and

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Speaker 1: sometimes you know, there is a nurse ratio that's a

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Speaker 1: little higher in a hospital versus us. We have a

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Speaker 1: very comforting nurse ratio of two to one.

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Speaker 2: I think we all get it. Anything is better. So

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Speaker 2: if you go to a store and they sell nine

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Speaker 2: hundred different products, it's better to go to a store

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Speaker 2: that just deals with the one product. And that's sort

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Speaker 2: of what you do with infusions. That's all you deal with.

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Speaker 2: So it is going to be that much better boutique style.

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Speaker 2: Ben Newbergh, founder and CEO of Thrive Will Infusion and

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Speaker 2: our partner in honoring those who heal with heart are

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Speaker 2: Heroes of Healing. To nominate a Hero of Healing, go

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Speaker 2: to seven ten WR dot com slash hero. This has

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Speaker 2: been a podcast from WR