WEBVTT - Crystal Rack - Help Squad Coat Drive

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<v Speaker 1>730. The 55KRC, the talk station. Very happy Friday to you. Love.

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<v Speaker 1>Giving some love to the help squad since you go

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<v Speaker 1>find them on online. The help squad since you with

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<v Speaker 1>the Y.com. Brian Ibold established this charitable organization to help

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<v Speaker 1>people living on life's margins on the West Side. Folks

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<v Speaker 1>that have a problem in their world where maybe a

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<v Speaker 1>little assistance with rent will get them over the hurdle.

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<v Speaker 1>We're having a car fix will allow them to keep

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<v Speaker 1>their job. And, well, maybe getting a coat is an

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<v Speaker 1>important thing as we fast approach winter. Someone who knows

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<v Speaker 1>all about this from CareSource, Crystal Rock. I know you're

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<v Speaker 1>supposed to be in studio, Crystal, but that's okay. I

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<v Speaker 1>understand you're stuck in traffic. But talking with you about

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<v Speaker 1>this important and outstanding event coming up is great. So

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<v Speaker 1>welcome to the morning show. Good morning, Brian.

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<v Speaker 2>Thank you so much for having me on. Yeah, I

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<v Speaker 2>just really wanted to sing praises to the help squad

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<v Speaker 2>and all that they're doing here in Cincinnati and really

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<v Speaker 2>talk about the coat drive that they're having and a

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<v Speaker 2>big event that they're doing tomorrow. is going to be

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<v Speaker 2>at the Mount St. Joseph University football team. They're going

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<v Speaker 2>to set up to collect coats for students in the area.

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<v Speaker 2>You know, the cold weather is upon us, so they

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<v Speaker 2>really want to help those in the area. And that's

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<v Speaker 2>one of the ways CareSource is going to help them

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<v Speaker 2>out with that. That was a community connection I was

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<v Speaker 2>able to make since my son plays on the football

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<v Speaker 2>team there. And we're so excited to be able to

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<v Speaker 2>contribute to the help spot, but also help the students

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<v Speaker 2>and families in this area.

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<v Speaker 1>Well, Crystal Rack from CareSource, how did you find out

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<v Speaker 1>about the Help Squad? And I'm really appreciative of CareSource

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<v Speaker 1>joining forces with the Help Squad and helping them out

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<v Speaker 1>because it really is just an outstanding charity.

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<v Speaker 2>Absolutely. So the Help Squad is a nonprofit just like

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<v Speaker 2>CareSource is. We are actually, when you have Medicaid, you

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<v Speaker 2>have a choice in the state of Ohio. And we

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<v Speaker 2>are one of those choices. We're the only managed care

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<v Speaker 2>organization in That is a choice in Ohio that is nonprofit.

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<v Speaker 2>So we like to help other nonprofits, you know, with

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<v Speaker 2>our nonprofit status also, and help our members and potential

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<v Speaker 2>members with whatever their needs are. So CareSource was started

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<v Speaker 2>by a social worker. Her name was Pam Morris over

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<v Speaker 2>30 years ago, and she realized quickly that someone could

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<v Speaker 2>not focus on their medical, dental, or vision needs if

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<v Speaker 2>they had other needs of social determinants of health. that

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<v Speaker 2>they needed clothing, housing, food, whatever that might be, that

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<v Speaker 2>health and wellness went to the back because those basic

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<v Speaker 2>needs need to be met first. So we're very passionate

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<v Speaker 2>about helping these organizations in the community that are there

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<v Speaker 2>to support our members and potential members like the Help Squad.

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<v Speaker 1>Well, and keep people independent. One of the neat things

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<v Speaker 1>about the Help Squad is– They're really good at vetting.

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<v Speaker 1>They don't want, I mean, they're not going to be

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<v Speaker 1>trying to provide some assistance to someone who is not

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<v Speaker 1>going to be able to get out of the hole

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<v Speaker 1>they've dug themselves in. That's like for much larger federal programs.

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<v Speaker 1>But the idea of maybe fixing a car, you know,

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<v Speaker 1>that person needs to get to work. And if you

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<v Speaker 1>don't fix the car, they're not going to go to work.

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<v Speaker 1>They're not going to be able to pay the rent.

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<v Speaker 1>And then becomes a downward spiral that one little bit

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<v Speaker 1>of help, temporary assistance can put them back and keep

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<v Speaker 1>them in a position of stability. And I think that's

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<v Speaker 1>a wonderful thing. And, of course, if you're going to

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<v Speaker 1>be standing around for the bus and you're a child

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<v Speaker 1>in the middle of winter and you don't have a coat,

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<v Speaker 1>that may pre-oppose a challenge to your educational development.

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<v Speaker 2>Absolutely, Brian. I mean, I think that you're spot on.

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<v Speaker 2>You know, Brian Eibold with the Help Squad, he has

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<v Speaker 2>realized that just this one little help forward, you know,

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<v Speaker 2>with a car repair can really change a family's life.

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<v Speaker 2>And I've been working with Brian and the Help Squad

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<v Speaker 2>to also let them know about CareSource's life services. So

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<v Speaker 2>because we're a nonprofit, we want to give our members more.

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<v Speaker 2>We call ourselves Healthcare with Heart, and I've seen that

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<v Speaker 2>be true in the time that I've been here, and

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<v Speaker 2>that we do offer life coaching. So we have a

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<v Speaker 2>life services program. It helps our members who just need

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<v Speaker 2>that person to help them through the crisis or really

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<v Speaker 2>to kind of not just to put a Band-Aid on something,

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<v Speaker 2>but what can we do to make a difference? and

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<v Speaker 2>a change so that we don't get into these situations again,

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<v Speaker 2>so that you can focus on other things in your

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<v Speaker 2>life by getting some of these smaller goals met.

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<v Speaker 1>That's just a great concept. It's a perfect concept. Now,

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<v Speaker 1>I want to give a shout out to Kroner Dry

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<v Speaker 1>Cleaners because I was getting ready to ask you, are

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<v Speaker 1>you expecting people to drop off brand new coats for

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<v Speaker 1>these people in need, or will you take gently used items? Absolutely.

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<v Speaker 2>Brian is all about the gently used as well, and

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<v Speaker 2>What you have to give, you know, we will take it.

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<v Speaker 2>We have those kiddos, like you said, waiting out in

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<v Speaker 2>the cold. They really do need these coats. And some

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<v Speaker 2>of these kiddos who live in school districts that may,

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<v Speaker 2>they live in so much distance with the school, they

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<v Speaker 2>may not be provided busing. So some of these kids

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<v Speaker 2>are walking to school.

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<v Speaker 1>Not shocking me at all. Now, gently used or new

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<v Speaker 1>children's coats or adult coats, too. This isn't just children.

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<v Speaker 1>There are adults out in the world, again, trying to

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<v Speaker 1>get to the job, need to be warm. There's a

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<v Speaker 1>multitude of needs out there, sadly speaking. But where do

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<v Speaker 1>people drop them off? How long does this go on?

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<v Speaker 1>What are all the specific details? I know you went

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<v Speaker 1>through them earlier, but now the people's attention is like,

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<v Speaker 1>I can help out. I've got coats in the basement

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<v Speaker 1>I haven't worn in years. Pull them out. Donate them

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<v Speaker 1>to the help squad. How do we go about doing

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<v Speaker 1>all this and where and when and all the other details?

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<v Speaker 2>Amazing, absolutely. So we have a great opportunity tomorrow at

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<v Speaker 2>the Mount St. Joseph football game at Shoulder Field. Kickoff

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<v Speaker 2>is at 1.30, and the help squad will be there

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<v Speaker 2>collecting coats and monetary donations to buy new coats or

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<v Speaker 2>winter accessories. They can also drop them off at Kroner

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<v Speaker 2>Dry Cleaners and Resounding Joy Church, Minutemen Press in Colerain,

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<v Speaker 2>as well as the Green Township Fire Departments. Bucketheads, Sports

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<v Speaker 2>Bar and Grill.

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<v Speaker 1>Of course.

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<v Speaker 2>Those are all places you can drop them off.

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<v Speaker 1>I was waiting for Bucketheads. It's like Brian Eibold's Home

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<v Speaker 1>Away From Home.

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<v Speaker 2>Absolutely.

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<v Speaker 1>Absolutely.

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<v Speaker 2>And we do want to let people know that this

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<v Speaker 2>is just one thing that the Help Squad is going

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<v Speaker 2>to help with during this winter season. But two, I

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<v Speaker 2>got to just say this, it is November, so it

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<v Speaker 2>is open enrollment for Medicaid. And You know, you can

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<v Speaker 2>make a choice now through the Ohio Department of Medicaid

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<v Speaker 2>to switch your managed care plan if you want to.

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<v Speaker 2>If anybody who is on Medicaid, if their managed care plan,

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<v Speaker 2>if their insurance plan is not helping them with other

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<v Speaker 2>things besides medical, dental, and vision, now is the time

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<v Speaker 2>to make a choice that's going to help your family

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<v Speaker 2>in other ways.

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<v Speaker 1>Crystal Rack, hold on a second. I want you to

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<v Speaker 1>elaborate a little bit more on that because I know

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<v Speaker 1>CareSource is an excellent option. So pause. I want to

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<v Speaker 1>bring you back to talk a little bit more detail

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<v Speaker 1>about that because I want people to be very aware

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<v Speaker 1>of these.

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<v Speaker 2>Talk station.

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<v Speaker 1>It's 741-55-KRC-D Talk Station. Brian Thomas talking with Crystal Rack

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<v Speaker 1>about this coat drive. Helping the help squad help other

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<v Speaker 1>people out in the community. It's a wonderful organization. And

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<v Speaker 1>you can drop them off at the football game at

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<v Speaker 1>Mount St. Joe. You can swing by Kroner Dry Cleaning.

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<v Speaker 1>And thanks again to Kroner for doing the dry cleaning

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<v Speaker 1>on this. It's drop-off site. Great Greentownship Fire Department. Of course, Bucketheads,

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<v Speaker 1>Resounding Joy Church, among the places. Drop them off. How

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<v Speaker 1>long can people drop coats off? This isn't just a

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<v Speaker 1>one-day event, Crystal, is it?

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<v Speaker 2>No, absolutely not. They can drop them off all through

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<v Speaker 2>until November 30th. They can drop them off any time,

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<v Speaker 2>any of the operating hours of those businesses. Absolutely. They

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<v Speaker 2>can also, if their schedule doesn't allow, reach out to

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<v Speaker 2>them on Facebook, the Help Squad Scentsy, and they can

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<v Speaker 2>arrange to get codes from you.

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<v Speaker 1>And if you don't have a coat, give them some money.

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<v Speaker 1>I've donated money to the Help Squad. I know it's

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<v Speaker 1>in good hands. You know, this is like donating to

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<v Speaker 1>Matthew 25. If you give them a buck, a buck

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<v Speaker 1>is going to go out into the world to help

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<v Speaker 1>someone who needs it. That's what the Help Squad does.

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<v Speaker 1>They're not taking a slice of the action. You know,

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<v Speaker 1>Brian Eibold doesn't draw a salary doing this. He does

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<v Speaker 1>it because, well, the glory of God, I think, is

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<v Speaker 1>driving Brian Eibold and the folks that work out for

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<v Speaker 1>the Help Squad, and good for them. doing great work

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<v Speaker 1>and getting it done efficiently and properly and helping people

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<v Speaker 1>live better lives, which is what CareSource is doing too. Now,

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<v Speaker 1>I want you to elaborate a little bit on Medicaid

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<v Speaker 1>with CareSource. This is, of course, how you are in

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<v Speaker 1>touch with people on life's margins. You refer them to HelpSquad.

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<v Speaker 1>HelpSquad can refer them to you, right?

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<v Speaker 2>Correct. Absolutely. Yeah. So what Brian is doing right now

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<v Speaker 2>is finding out who has hair source or who has

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<v Speaker 2>Medicaid and right now letting them know they have a

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<v Speaker 2>choice in their managed care plan. So when you get

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<v Speaker 2>on Medicaid, you're auto assigned. That's not the plan that

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<v Speaker 2>you have to keep. And we're quickly realizing that not

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<v Speaker 2>all are created equal and people have different needs and

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<v Speaker 2>we offer different enhanced benefits. So when you're on Medicaid,

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<v Speaker 2>it doesn't affect your Medicaid, but you can choose your

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<v Speaker 2>managed care plan, and we are a choice. We are

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<v Speaker 2>the only nonprofit choice right now. We've been around for

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<v Speaker 2>30 years, and we were started by a social worker.

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<v Speaker 2>So our goals into helping our members and potential members

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<v Speaker 2>looks a little different in the form of our services.

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<v Speaker 2>We do have life services, a life coach, and I

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<v Speaker 2>did mention open enrollment, and switching managed care plans couldn't

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<v Speaker 2>be easier. All people have to do is call the

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<v Speaker 2>Ohio Department of Medicaid, 1-800-324-8680. And they can hit one

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<v Speaker 2>for English or two for Spanish. It's going to tell

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<v Speaker 2>them to hang up. Our advice is don't hang up

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<v Speaker 2>because they want them to go online. And online can

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<v Speaker 2>be a little confusing for some people. Oh, yeah. Yeah.

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<v Speaker 1>They want you to hang up. Just hearing you say

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<v Speaker 1>that is just comical.

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<v Speaker 2>They do. They do. They want you to go online,

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<v Speaker 2>and I feel like that's a little tougher. If you

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<v Speaker 2>just stay on that phone, another menu is going to

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<v Speaker 2>pop up, and it's going to allow you to choose

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<v Speaker 2>option four to switch your managed care plan. You can

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<v Speaker 2>just let them know you like CareSource.

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<v Speaker 1>And the benefit of CareSource are these additional resources that

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<v Speaker 1>you provide, the life training and life coaching, which might

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<v Speaker 1>help liberate them from the need to be on Medicaid,

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<v Speaker 1>for example?

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<v Speaker 2>That's correct. Wonderful. Yeah, it was actually a conversation we had,

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<v Speaker 2>and One upper management got asked, well, if you guys

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<v Speaker 2>are helping people get off of Medicaid, aren't you going

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<v Speaker 2>to get out of business? Yes. And the answer to

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<v Speaker 2>that is, you know, there will always.

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<v Speaker 1>Be people on Medicaid.

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<v Speaker 2>However, if someone's goal is to come off of Medicaid

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<v Speaker 2>and come off social services, that's what we're going to

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<v Speaker 2>help them to do because that's the right thing to do.

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<v Speaker 1>I love you saying that out loud. Because I've given

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<v Speaker 1>up hope that anybody who's involved in these major programs

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<v Speaker 1>has any interest in solving the problem. And I've said

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<v Speaker 1>out loud before, if all the problems of the world

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<v Speaker 1>would go away, leaving me with no topic to talk

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<v Speaker 1>about on the 55 KRC Morning Show, I would gladly

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<v Speaker 1>go find something else to do. You know?

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<v Speaker 2>Absolutely, yes. So that's kind of how we feel. If

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<v Speaker 2>we get put out of business, that means we've done

0:10:34.870 --> 0:10:35.910
<v Speaker 2>our job. Amen.

0:10:36.450 --> 0:10:40.270
<v Speaker 1>That's a beautiful thought. CareSource.com, is that where people find

0:10:40.320 --> 0:10:44.290
<v Speaker 1>you directly? But to make the choice to go with

0:10:44.330 --> 0:10:47.449
<v Speaker 1>CareSource as the Medicaid provider and get all these additional resources,

0:10:47.490 --> 0:10:51.150
<v Speaker 1>they need to do that by calling 800-324-8680 and waiting

0:10:51.190 --> 0:10:52.770
<v Speaker 1>and then selecting option four.

0:10:53.870 --> 0:10:57.010
<v Speaker 2>Correct. They first will hit one for English, two for Spanish.

0:10:57.610 --> 0:11:00.520
<v Speaker 2>Do not hang up. And then option four to choose CareSource. Yes.

0:11:00.940 --> 0:11:03.620
<v Speaker 1>Well, Crystal Rack, I cannot thank you enough. I really

0:11:03.660 --> 0:11:07.420
<v Speaker 1>appreciate your philosophy about the organization you're working with. I

0:11:07.460 --> 0:11:10.420
<v Speaker 1>hope that someday you have to find another job. Maybe

0:11:10.440 --> 0:11:12.449
<v Speaker 1>through your efforts, that'll actually happen and people will be

0:11:12.470 --> 0:11:15.410
<v Speaker 1>in a better place. But in the meantime, CareSource, you

0:11:15.450 --> 0:11:20.150
<v Speaker 1>have the Medicaid number to call. Again, 800-324-8680. Hit whatever

0:11:20.190 --> 0:11:22.610
<v Speaker 1>your language option is. Wait for it. Don't hang up.

0:11:22.670 --> 0:11:25.819
<v Speaker 1>Hit Option 4 and make the selection to your advantage. Crystal,

0:11:25.840 --> 0:11:27.460
<v Speaker 1>I can't thank you enough for joining up with the

0:11:27.520 --> 0:11:30.160
<v Speaker 1>Help Squad, which is, again, at the Help Squad, Cincy

0:11:30.200 --> 0:11:32.860
<v Speaker 1>with a Y. I strongly encourage my listeners to find

0:11:32.900 --> 0:11:35.480
<v Speaker 1>a code. You know you've got one you're not using.

0:11:35.520 --> 0:11:37.140
<v Speaker 1>Drop it off at any one of the locations or

0:11:37.179 --> 0:11:38.670
<v Speaker 1>show up at the football game at Mount St. Joe

0:11:38.710 --> 0:11:41.160
<v Speaker 1>this Saturday. anytime throughout the end of the month for

0:11:41.179 --> 0:11:44.910
<v Speaker 1>all the other locations, and maybe consider making a financial

0:11:44.950 --> 0:11:47.300
<v Speaker 1>contribution to the Help Squad Cincy as well. Crystal, it's

0:11:47.320 --> 0:11:49.120
<v Speaker 1>been a real pleasure having the program. Keep up the

0:11:49.160 --> 0:11:49.640
<v Speaker 1>great work.

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<v Speaker 2>Thank you so much, Brian. Always a pleasure. Thank you

0:11:53.170 --> 0:11:55.290
<v Speaker 2>for all you're doing and how you're trying to help

0:11:55.309 --> 0:11:57.390
<v Speaker 2>the community in every way that you can. We appreciate you.