Speaker 1: All right, Mojo.
Speaker 2: In the morning, I got a question I wanted to
Speaker 2: ask and I want listeners to tell me what they
Speaker 2: would do. So yesterday I had to do a customer
Speaker 2: service phone call. I had to call it Verizon, so
Speaker 2: I have I have Verizon Family Service. Okay, so I
Speaker 2: have the family on a planned and I needed to
Speaker 2: change things up a little bit because it was ridiculous
Speaker 2: that I've been spending as much money as I've been spending.
Speaker 2: But also I have like six people I think on
Speaker 2: this plan. All right, So like we're five people on
Speaker 2: this plan because I got the three boys, I got
Speaker 2: Chelsea's parents on it, so that's and then me six
Speaker 2: I guess six people. So I call up the number
Speaker 2: I had to talk to somebody personally, and I because
Speaker 2: I hate talking to the their bots. You know, you
Speaker 2: know they always stay on the phone number. You know,
Speaker 2: we could take care of this if you just text us.
Speaker 1: You know what I mean? And you know what agent? Agent? Yeah, agent.
Speaker 2: So this is midday yesterday when I had a little
Speaker 2: bit of time to do it, and they got me
Speaker 2: on hold, and I'm listening to this stupid music that
Speaker 2: they have and the variety of whatever the Verizon Music
Speaker 2: is and they keep coming back with you know, we'll
Speaker 2: be with you shortly. Then I'm sitting there, you know,
Speaker 2: being told that I'm such and such in the cube
Speaker 2: or whatever the deal is, and I'm waiting and I'm waiting,
Speaker 2: and then finally I got the phone sitting down there,
Speaker 2: and then at this point I had been scrolling on
Speaker 2: social but now I'm like in front of my television
Speaker 2: so I can like actually watch TV. So I got
Speaker 2: ESPN on to see, you know, where Lebron's going and
Speaker 2: all this stuff. And I look down at the phone
Speaker 2: and the number is on there of how many minutes
Speaker 2: it's been, it says on the top of the thing,
Speaker 2: and it says twenty nine point thirteen okay, so twenty
Speaker 2: nine minutes thirteen seconds. And I'm like, do I just
Speaker 2: hang up the phone right now?
Speaker 3: You're thirty minutes.
Speaker 2: In right, But then I'm thinking I'm the next person.
Speaker 2: I know I'm the next person, because there's no way
Speaker 2: they're leaving somebody out for twenty nine minutes.
Speaker 3: Oh yes, say that?
Speaker 1: One hour? Yeah, waiting and two minutes.
Speaker 3: Okay for somebody finally answered.
Speaker 2: Finally, and then I had to sit there and wait
Speaker 2: So here's my conversation that I ask, are you like me?
Speaker 2: Where you sit there and think to yourself at twenty nine,
Speaker 2: then at thirty thirty, one, thirty five, forty forty two,
Speaker 2: forty four fifty like at a certain.
Speaker 1: Points, I'm going, all right, I'm hanging up now. Then
Speaker 1: I go if I hang up now, yeah, I got
Speaker 1: another hour. I have to do this again.
Speaker 3: It will have the callback where it's like we will call.
Speaker 4: You back when you are it does Delta. It does work. However,
Speaker 4: it never fails. I missed the call back and then
Speaker 4: I have to start all over again.
Speaker 5: Especially now with the iPhones, like screening the calls I have.
Speaker 2: Yeah, can I tell you something with Delta? If Delta
Speaker 2: calls you back and you don't answer the thing, you
Speaker 2: know that I will call you again. Oh good, it's
Speaker 2: a feature. It's a crazy feature. Yeah, they've got good
Speaker 2: customer service. So I put my well, I mean, you know,
Speaker 2: it's only option you got. These days.
Speaker 6: There are times where I'll put myself on the limit
Speaker 6: where I'll say I'm only waiting thirty minutes, and if
Speaker 6: it goes past the thirty then I'll just call it
Speaker 6: back a different day.
Speaker 1: Or something don't you feel though that you wait wasted
Speaker 1: thirty minutes? So it is, I'm not gonna waste another thirty.
Speaker 3: I try to do other things while waiting. That's sonoying.
Speaker 2: I don't understand the whole, like we as a company
Speaker 2: are going to leave you on hold. And this happens
Speaker 2: to that with every company. So don't anybody just sit
Speaker 2: there and pick apart the cell phone companies or or
Speaker 2: the cable companies. It happens with a lot of paces.
Speaker 2: Our our insurance, Bad Bad, Blue Cross, Quantum Health or
Speaker 2: whatever you guys are.
Speaker 3: I love using the change too.
Speaker 5: I always check Chat. Yeah, so much easier and fast.
Speaker 4: Sometimes I will say, and it was with a cell
Speaker 4: phone company, it was with AT and T. I got
Speaker 4: so fed up. I finally was like, I'm going to
Speaker 4: get in my car and just go to the store
Speaker 4: and have them help me.
Speaker 1: Do you get there then?
Speaker 3: Face to face?
Speaker 1: Yeah, what's up, Paul? How you doing?
Speaker 7: Brother?
Speaker 1: Your iPhone had that call waiting feature.
Speaker 8: You didn't even have to wait that long.
Speaker 1: How does that work? I don't know if I would
Speaker 1: trust it.
Speaker 2: It did come up that hey we could go, you know,
Speaker 2: put this call on hold or whatever.
Speaker 1: The yellest, what is it? It's like a feature on
Speaker 1: there though.
Speaker 9: You can just hang up and it'll call.
Speaker 3: You right back on your and somebody answer, wow for real?
Speaker 2: Yeah, hey, quick question too. And Shannon and I noticed
Speaker 2: this with her phone. I called you the other day
Speaker 2: and you were at the doctor's with the kids, and
Speaker 2: it you had you had a voicemail lady.
Speaker 4: Okay, So I know how that happened because I have
Speaker 4: that for unknown numbers and obviously I have you in
Speaker 4: but I had sent you a I sent you like
Speaker 4: a message saying, hey, I'm at the doctor with the kids.
Speaker 4: I'll call you when I'm done. And so what happened?
Speaker 4: Didn't you didn't get the text?
Speaker 2: So no, the girl goes, let me, let me call
Speaker 2: and see if I can get to them on the phone.
Speaker 2: And then it came back and it says I'm at
Speaker 2: the doctor.
Speaker 3: I need Oh she read my text.
Speaker 1: Yeah, she read everything.
Speaker 4: I thought it would just send you a message. Yeah, No,
Speaker 4: it's weird. It was pretty cool, pretty cool how that
Speaker 4: that worked. But I'll have to try that call waiting thing.
Speaker 1: I want.
Speaker 2: Here's my thing. So pissed off and I just wanted
Speaker 2: to get it handled, and they eventually got it, so
Speaker 2: thank you to them for doing it. But it was
Speaker 2: one of those things where I was thinking, if I
Speaker 2: don't do it now, I got to find time tomorrow
Speaker 2: to do this.
Speaker 1: God blessed, bless you.
Speaker 4: Or if you're owed money or a credit or something,
Speaker 4: especially when it comes to the airlines, I'm not giving up.
Speaker 1: Yes, I want my money, allie. What's up?
Speaker 9: I one time had to call customer service to fix
Speaker 9: an issue with my mother in law for her phone service.
Speaker 9: She has a pre paid line and I have a
Speaker 9: post paid line, and I ended up waiting an hour
Speaker 9: and a half on the phone for them to answer,
Speaker 9: mostly because they transferred me through the host paid customer
Speaker 9: service first and it needed to be fixed by the
Speaker 9: prepaid people.
Speaker 1: And it was just a giant.
Speaker 5: Mess that happens to me all the time, where they're
Speaker 5: transferring you to like five different people. They're like, oh,
Speaker 5: let me transfer you, let me transfer you.
Speaker 1: Oh my favorite is do they ever do this?
Speaker 2: Can we get your number just so that we can
Speaker 2: call you back if we get disconnected? You know, if
Speaker 2: I get disconnected, then call me back.
Speaker 1: Thanks.
Speaker 6: What did I hate working with Chase? I had to
Speaker 6: call Chase for something and speaking the transfer a lawns
Speaker 6: the savings couldn't connect with the checking or like the
Speaker 6: credit card.
Speaker 1: Is a different car than they had to transfer me round.
Speaker 6: I'm like, so you telling me the business checking account
Speaker 6: people just can't do a regular checking account either. Like
Speaker 6: you're looking at the system right there.
Speaker 2: I told I told Chelsea, I said that I was
Speaker 2: on the phone for that long time. She goes, you know,
Speaker 2: you could have done during that time, and so's that.
Speaker 2: She goes walk the treadmill right, say, I listened to it.
Speaker 2: I to be listening to their whole music. Chris, So
Speaker 2: what's going on?
Speaker 1: Good morning?
Speaker 8: So for my job, I have to call auto insurance
Speaker 8: and health insurance companies to verify like Patience insurance, and
Speaker 8: I have to wait on hold for like over two
Speaker 8: hours sometimes. But at least I'm getting.
Speaker 2: Paid to do that, you know what, I'm honestly yeah,
Speaker 2: I mean, I guess that's that's part of the they
Speaker 2: should pay us.
Speaker 1: I think if a.
Speaker 2: Company leaves you on hold for that long of a
Speaker 2: period of time, their retribution should be, hey, we'll give
Speaker 2: you money back.
Speaker 1: They did.
Speaker 2: Now, I will say this, I ended up saving I
Speaker 2: ended up saving some money Okay, it wasn't worth my
Speaker 2: hour time though that I was.
Speaker 1: I was saving. Actually, Teresa, what's up high, Well, I'd
Speaker 1: like to know how much you saved.
Speaker 2: Okay, so I will tell you I ended up saving
Speaker 2: just under one hundred dollars a bill.
Speaker 4: Okay, my bill is so nutty. I get to make
Speaker 4: that phone. Yeah, out of control.
Speaker 2: By the way, my bill is more expensive than my car.
Speaker 2: My my current car payment that I have my name
Speaker 2: is say similar.
Speaker 9: That's why I wanted to know what you say is
Speaker 9: because I want to know if it's worth me.
Speaker 1: Wasting an hour to call.
Speaker 2: And I don't think that a cell phone should be
Speaker 2: worth more than a car payment.
Speaker 3: Like my fiber on mine.
Speaker 1: Okay, I don't what's up, brookeye.
Speaker 2: Hey, first time, longtime, good morning, so good morning.
Speaker 8: So on Tuesday I was on hold with the I
Speaker 8: R S for two hours and then they hung up
Speaker 8: on me. Oh so I never even got to talk
Speaker 8: to them.
Speaker 1: It's their you know what, screw that IRS.
Speaker 2: I'm telling you, let's all stand up against that the government.
Speaker 8: And then I tried calling them yesterday and then they
Speaker 8: like just hung up there like we're too busy by
Speaker 8: try again later.
Speaker 1: You know what. That's what you should say. On the
Speaker 1: fifteenth of April. I'm too busy. Bye, I'm too busy.
Speaker 2: Sorry that be at your door. Yeah, not busy. Now
Speaker 2: what's going on? And how you doing?
Speaker 1: Al? What's up?
Speaker 9: So my my issue is when.
Speaker 7: The business automatically recognizes your number. So for instance, I
Speaker 7: work for a company and has a state farm policy.
Speaker 7: I have a state farm policy too, so I call
Speaker 7: it to free number to pay their bill, but it
Speaker 7: transferred me to my agent. That's not helpful.
Speaker 2: Oh, I've never had that happen before, where it says yeah, hello,
Speaker 2: and you know it comes you know, does that thing?
Speaker 2: It does that with me on Delta, Like when I
Speaker 2: call it there, it recognizes my number.
Speaker 3: Because you're like diamond medallion or something.
Speaker 1: I don't know.
Speaker 3: Don't care about you.
Speaker 2: I'm gold, care about gold, but no, but I can
Speaker 2: I tell you something and that that sometimes that happens
Speaker 2: to me with my Exfinity, So it will it will
Speaker 2: pop up and I'm calling because my my son's cable
Speaker 2: is all.
Speaker 1: Screwed up, so because I still pay Jacob's cable. But
Speaker 1: I know in Chicago. Is that crazy? That's what I mean. Look,
Speaker 1: that's your life, happy about it.
Speaker 2: Shouldn't have had kids, that'd be a bunch better, all right,
Speaker 2: Thank you for the calls.