WEBVTT - How Long Will You Wait 

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<v Speaker 1>All right, Mojo.

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<v Speaker 2>In the morning, I got a question I wanted to

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<v Speaker 2>ask and I want listeners to tell me what they

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<v Speaker 2>would do. So yesterday I had to do a customer

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<v Speaker 2>service phone call. I had to call it Verizon, so

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<v Speaker 2>I have I have Verizon Family Service. Okay, so I

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<v Speaker 2>have the family on a planned and I needed to

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<v Speaker 2>change things up a little bit because it was ridiculous

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<v Speaker 2>that I've been spending as much money as I've been spending.

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<v Speaker 2>But also I have like six people I think on

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<v Speaker 2>this plan. All right, So like we're five people on

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<v Speaker 2>this plan because I got the three boys, I got

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<v Speaker 2>Chelsea's parents on it, so that's and then me six

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<v Speaker 2>I guess six people. So I call up the number

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<v Speaker 2>I had to talk to somebody personally, and I because

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<v Speaker 2>I hate talking to the their bots. You know, you

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<v Speaker 2>know they always stay on the phone number. You know,

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<v Speaker 2>we could take care of this if you just text us.

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<v Speaker 1>You know what I mean? And you know what agent? Agent? Yeah, agent.

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<v Speaker 2>So this is midday yesterday when I had a little

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<v Speaker 2>bit of time to do it, and they got me

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<v Speaker 2>on hold, and I'm listening to this stupid music that

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<v Speaker 2>they have and the variety of whatever the Verizon Music

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<v Speaker 2>is and they keep coming back with you know, we'll

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<v Speaker 2>be with you shortly. Then I'm sitting there, you know,

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<v Speaker 2>being told that I'm such and such in the cube

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<v Speaker 2>or whatever the deal is, and I'm waiting and I'm waiting,

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<v Speaker 2>and then finally I got the phone sitting down there,

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<v Speaker 2>and then at this point I had been scrolling on

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<v Speaker 2>social but now I'm like in front of my television

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<v Speaker 2>so I can like actually watch TV. So I got

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<v Speaker 2>ESPN on to see, you know, where Lebron's going and

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<v Speaker 2>all this stuff. And I look down at the phone

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<v Speaker 2>and the number is on there of how many minutes

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<v Speaker 2>it's been, it says on the top of the thing,

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<v Speaker 2>and it says twenty nine point thirteen okay, so twenty

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<v Speaker 2>nine minutes thirteen seconds. And I'm like, do I just

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<v Speaker 2>hang up the phone right now?

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<v Speaker 3>You're thirty minutes.

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<v Speaker 2>In right, But then I'm thinking I'm the next person.

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<v Speaker 2>I know I'm the next person, because there's no way

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<v Speaker 2>they're leaving somebody out for twenty nine minutes.

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<v Speaker 3>Oh yes, say that?

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<v Speaker 1>One hour? Yeah, waiting and two minutes.

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<v Speaker 3>Okay for somebody finally answered.

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<v Speaker 2>Finally, and then I had to sit there and wait

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<v Speaker 2>So here's my conversation that I ask, are you like me?

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<v Speaker 2>Where you sit there and think to yourself at twenty nine,

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<v Speaker 2>then at thirty thirty, one, thirty five, forty forty two,

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<v Speaker 2>forty four fifty like at a certain.

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<v Speaker 1>Points, I'm going, all right, I'm hanging up now. Then

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<v Speaker 1>I go if I hang up now, yeah, I got

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<v Speaker 1>another hour. I have to do this again.

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<v Speaker 3>It will have the callback where it's like we will call.

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<v Speaker 4>You back when you are it does Delta. It does work. However,

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<v Speaker 4>it never fails. I missed the call back and then

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<v Speaker 4>I have to start all over again.

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<v Speaker 5>Especially now with the iPhones, like screening the calls I have.

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<v Speaker 2>Yeah, can I tell you something with Delta? If Delta

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<v Speaker 2>calls you back and you don't answer the thing, you

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<v Speaker 2>know that I will call you again. Oh good, it's

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<v Speaker 2>a feature. It's a crazy feature. Yeah, they've got good

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<v Speaker 2>customer service. So I put my well, I mean, you know,

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<v Speaker 2>it's only option you got. These days.

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<v Speaker 6>There are times where I'll put myself on the limit

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<v Speaker 6>where I'll say I'm only waiting thirty minutes, and if

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<v Speaker 6>it goes past the thirty then I'll just call it

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<v Speaker 6>back a different day.

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<v Speaker 1>Or something don't you feel though that you wait wasted

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<v Speaker 1>thirty minutes? So it is, I'm not gonna waste another thirty.

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<v Speaker 3>I try to do other things while waiting. That's sonoying.

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<v Speaker 2>I don't understand the whole, like we as a company

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<v Speaker 2>are going to leave you on hold. And this happens

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<v Speaker 2>to that with every company. So don't anybody just sit

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<v Speaker 2>there and pick apart the cell phone companies or or

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<v Speaker 2>the cable companies. It happens with a lot of paces.

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<v Speaker 2>Our our insurance, Bad Bad, Blue Cross, Quantum Health or

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<v Speaker 2>whatever you guys are.

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<v Speaker 3>I love using the change too.

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<v Speaker 5>I always check Chat. Yeah, so much easier and fast.

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<v Speaker 4>Sometimes I will say, and it was with a cell

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<v Speaker 4>phone company, it was with AT and T. I got

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<v Speaker 4>so fed up. I finally was like, I'm going to

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<v Speaker 4>get in my car and just go to the store

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<v Speaker 4>and have them help me.

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<v Speaker 1>Do you get there then?

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<v Speaker 3>Face to face?

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<v Speaker 1>Yeah, what's up, Paul? How you doing?

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<v Speaker 7>Brother?

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<v Speaker 1>Your iPhone had that call waiting feature.

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<v Speaker 8>You didn't even have to wait that long.

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<v Speaker 1>How does that work? I don't know if I would

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<v Speaker 1>trust it.

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<v Speaker 2>It did come up that hey we could go, you know,

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<v Speaker 2>put this call on hold or whatever.

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<v Speaker 1>The yellest, what is it? It's like a feature on

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<v Speaker 1>there though.

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<v Speaker 9>You can just hang up and it'll call.

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<v Speaker 3>You right back on your and somebody answer, wow for real?

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<v Speaker 2>Yeah, hey, quick question too. And Shannon and I noticed

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<v Speaker 2>this with her phone. I called you the other day

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<v Speaker 2>and you were at the doctor's with the kids, and

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<v Speaker 2>it you had you had a voicemail lady.

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<v Speaker 4>Okay, So I know how that happened because I have

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<v Speaker 4>that for unknown numbers and obviously I have you in

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<v Speaker 4>but I had sent you a I sent you like

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<v Speaker 4>a message saying, hey, I'm at the doctor with the kids.

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<v Speaker 4>I'll call you when I'm done. And so what happened?

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<v Speaker 4>Didn't you didn't get the text?

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<v Speaker 2>So no, the girl goes, let me, let me call

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<v Speaker 2>and see if I can get to them on the phone.

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<v Speaker 2>And then it came back and it says I'm at

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<v Speaker 2>the doctor.

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<v Speaker 3>I need Oh she read my text.

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<v Speaker 1>Yeah, she read everything.

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<v Speaker 4>I thought it would just send you a message. Yeah, No,

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<v Speaker 4>it's weird. It was pretty cool, pretty cool how that

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<v Speaker 4>that worked. But I'll have to try that call waiting thing.

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<v Speaker 1>I want.

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<v Speaker 2>Here's my thing. So pissed off and I just wanted

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<v Speaker 2>to get it handled, and they eventually got it, so

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<v Speaker 2>thank you to them for doing it. But it was

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<v Speaker 2>one of those things where I was thinking, if I

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<v Speaker 2>don't do it now, I got to find time tomorrow

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<v Speaker 2>to do this.

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<v Speaker 1>God blessed, bless you.

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<v Speaker 4>Or if you're owed money or a credit or something,

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<v Speaker 4>especially when it comes to the airlines, I'm not giving up.

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<v Speaker 1>Yes, I want my money, allie. What's up?

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<v Speaker 9>I one time had to call customer service to fix

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<v Speaker 9>an issue with my mother in law for her phone service.

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<v Speaker 9>She has a pre paid line and I have a

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<v Speaker 9>post paid line, and I ended up waiting an hour

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<v Speaker 9>and a half on the phone for them to answer,

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<v Speaker 9>mostly because they transferred me through the host paid customer

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<v Speaker 9>service first and it needed to be fixed by the

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<v Speaker 9>prepaid people.

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<v Speaker 1>And it was just a giant.

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<v Speaker 5>Mess that happens to me all the time, where they're

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<v Speaker 5>transferring you to like five different people. They're like, oh,

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<v Speaker 5>let me transfer you, let me transfer you.

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<v Speaker 1>Oh my favorite is do they ever do this?

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<v Speaker 2>Can we get your number just so that we can

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<v Speaker 2>call you back if we get disconnected? You know, if

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<v Speaker 2>I get disconnected, then call me back.

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<v Speaker 1>Thanks.

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<v Speaker 6>What did I hate working with Chase? I had to

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<v Speaker 6>call Chase for something and speaking the transfer a lawns

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<v Speaker 6>the savings couldn't connect with the checking or like the

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<v Speaker 6>credit card.

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<v Speaker 1>Is a different car than they had to transfer me round.

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<v Speaker 6>I'm like, so you telling me the business checking account

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<v Speaker 6>people just can't do a regular checking account either. Like

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<v Speaker 6>you're looking at the system right there.

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<v Speaker 2>I told I told Chelsea, I said that I was

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<v Speaker 2>on the phone for that long time. She goes, you know,

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<v Speaker 2>you could have done during that time, and so's that.

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<v Speaker 2>She goes walk the treadmill right, say, I listened to it.

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<v Speaker 2>I to be listening to their whole music. Chris, So

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<v Speaker 2>what's going on?

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<v Speaker 1>Good morning?

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<v Speaker 8>So for my job, I have to call auto insurance

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<v Speaker 8>and health insurance companies to verify like Patience insurance, and

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<v Speaker 8>I have to wait on hold for like over two

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<v Speaker 8>hours sometimes. But at least I'm getting.

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<v Speaker 2>Paid to do that, you know what, I'm honestly yeah,

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<v Speaker 2>I mean, I guess that's that's part of the they

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<v Speaker 2>should pay us.

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<v Speaker 1>I think if a.

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<v Speaker 2>Company leaves you on hold for that long of a

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<v Speaker 2>period of time, their retribution should be, hey, we'll give

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<v Speaker 2>you money back.

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<v Speaker 1>They did.

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<v Speaker 2>Now, I will say this, I ended up saving I

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<v Speaker 2>ended up saving some money Okay, it wasn't worth my

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<v Speaker 2>hour time though that I was.

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<v Speaker 1>I was saving. Actually, Teresa, what's up high, Well, I'd

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<v Speaker 1>like to know how much you saved.

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<v Speaker 2>Okay, so I will tell you I ended up saving

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<v Speaker 2>just under one hundred dollars a bill.

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<v Speaker 4>Okay, my bill is so nutty. I get to make

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<v Speaker 4>that phone. Yeah, out of control.

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<v Speaker 2>By the way, my bill is more expensive than my car.

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<v Speaker 2>My my current car payment that I have my name

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<v Speaker 2>is say similar.

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<v Speaker 9>That's why I wanted to know what you say is

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<v Speaker 9>because I want to know if it's worth me.

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<v Speaker 1>Wasting an hour to call.

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<v Speaker 2>And I don't think that a cell phone should be

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<v Speaker 2>worth more than a car payment.

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<v Speaker 3>Like my fiber on mine.

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<v Speaker 1>Okay, I don't what's up, brookeye.

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<v Speaker 2>Hey, first time, longtime, good morning, so good morning.

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<v Speaker 8>So on Tuesday I was on hold with the I

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<v Speaker 8>R S for two hours and then they hung up

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<v Speaker 8>on me. Oh so I never even got to talk

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<v Speaker 8>to them.

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<v Speaker 1>It's their you know what, screw that IRS.

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<v Speaker 2>I'm telling you, let's all stand up against that the government.

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<v Speaker 8>And then I tried calling them yesterday and then they

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<v Speaker 8>like just hung up there like we're too busy by

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<v Speaker 8>try again later.

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<v Speaker 1>You know what. That's what you should say. On the

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<v Speaker 1>fifteenth of April. I'm too busy. Bye, I'm too busy.

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<v Speaker 2>Sorry that be at your door. Yeah, not busy. Now

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<v Speaker 2>what's going on? And how you doing?

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<v Speaker 1>Al? What's up?

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<v Speaker 9>So my my issue is when.

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<v Speaker 7>The business automatically recognizes your number. So for instance, I

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<v Speaker 7>work for a company and has a state farm policy.

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<v Speaker 7>I have a state farm policy too, so I call

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<v Speaker 7>it to free number to pay their bill, but it

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<v Speaker 7>transferred me to my agent. That's not helpful.

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<v Speaker 2>Oh, I've never had that happen before, where it says yeah, hello,

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<v Speaker 2>and you know it comes you know, does that thing?

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<v Speaker 2>It does that with me on Delta, Like when I

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<v Speaker 2>call it there, it recognizes my number.

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<v Speaker 3>Because you're like diamond medallion or something.

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<v Speaker 1>I don't know.

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<v Speaker 3>Don't care about you.

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<v Speaker 2>I'm gold, care about gold, but no, but I can

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<v Speaker 2>I tell you something and that that sometimes that happens

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<v Speaker 2>to me with my Exfinity, So it will it will

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<v Speaker 2>pop up and I'm calling because my my son's cable

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<v Speaker 2>is all.

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<v Speaker 1>Screwed up, so because I still pay Jacob's cable. But

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<v Speaker 1>I know in Chicago. Is that crazy? That's what I mean. Look,

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<v Speaker 1>that's your life, happy about it.

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<v Speaker 2>Shouldn't have had kids, that'd be a bunch better, all right,

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<v Speaker 2>Thank you for the calls.