Speaker 1: I want to ask you, guys, if you think that
Speaker 1: my friend is an a hole for this. I got
Speaker 1: a phone call from an unnamed friend who called me
Speaker 1: up and said, Hey, want to take out some friends
Speaker 1: looking to go to And it's a restaurant that is
Speaker 1: owned by a very big fan of the Mojo in
Speaker 1: the Morning show, like somebody that loves this radio program,
Speaker 1: loves you know, me and Shannon and keV and Anna
Speaker 1: and all everybody here, and was wondering if you could
Speaker 1: make a phone call to get a reservation because they
Speaker 1: looked on Rezi or one of those sites open table
Speaker 1: and they couldn't get it. So I said, okay, no problem,
Speaker 1: So I got them a reservation. They went and ate there.
Speaker 1: Here's where the problem arises. The owner of the restaurant
Speaker 1: calls me up like, actually it was a day ago,
Speaker 1: so they were their last last week and says, hey,
Speaker 1: can you do me a favor? So what's that your
Speaker 1: friends that you got the reservation for an eight hare
Speaker 1: left us a one star review on Google and just
Speaker 1: trashed our restaurant.
Speaker 2: No, how do they know that it was your friend though?
Speaker 1: Because they saw the person's Google profile and saw that
Speaker 1: that was they noticed the name they actually first off,
Speaker 1: ninety percent or night, You're right, ninety nine percent of
Speaker 1: the people that do a Google review are probably honestly
Speaker 1: people that are just looking at trash people like I
Speaker 1: don't think people write good reviews anymore. But the other thing, too,
Speaker 1: is it's pretty amazing that they wrote a bad review
Speaker 1: and they were able to be noticed on the review.
Speaker 2: Have you guys ever done a review?
Speaker 3: Oh yeah, many types. I mine are ninety percent good.
Speaker 3: One time I had and that was actually very recently
Speaker 3: when we were out of town anyway, but I had
Speaker 3: a terrible experience and I did write about it because
Speaker 3: I was so disappointed. But other than that, I've only
Speaker 3: written like great reviews.
Speaker 1: The problem, the problem with bad reviews is it it
Speaker 1: takes like five years to get rid of the bad
Speaker 1: review that came, and you can have eight thousand good
Speaker 1: reviews like I think that, And honestly, I say this
Speaker 1: to you, I don't even look at reviews because I
Speaker 1: won't even I don't even I'm not going to judge anybody.
Speaker 2: I'll judge for myself.
Speaker 1: But this, can you believe that that I and did
Speaker 1: a favor for him and instead of just calling me
Speaker 1: and saying, yeah, we had a bad experience.
Speaker 3: That's where my mind is blown, because it's like when
Speaker 3: you sit there and weigh your options of Okay, I
Speaker 3: had a bad experience. That sucks, but I'm going to
Speaker 3: put it out there and jeopardize my friendship with you.
Speaker 3: Mojo who got me the reservation just because I want
Speaker 3: to write this review to benefit whom?
Speaker 1: Friday night six thirty five or whatever he wanted. He's like,
Speaker 1: I want a reservation. I said what time he wants
Speaker 1: reservation for? He's like six thirty five? I go, six
Speaker 1: thirty five. You don't do sixty six thirty?
Speaker 2: Then? Yeah? Maybe? And was there?
Speaker 1: Oh I called them to you. So I called him
Speaker 1: yesterday and I said, here's the deal. Take down that
Speaker 1: gg thing. I said, Oh my god, I said to him,
Speaker 1: I go listen, I won't ever talk to you ever again.
Speaker 1: I said, I went out on a uh I went
Speaker 1: out on a limb. And he goes, well, let me
Speaker 1: tell you. I go, I don't even want to tear
Speaker 1: it from you. I really don't want to hear it
Speaker 1: from you, because here's the deal. You had a problem.
Speaker 1: You should have dealt with the person. But you understand
Speaker 1: this is a business owner. This is a person that
Speaker 1: you know, listen, our friendly with a lot of people
Speaker 1: are getting crazy with the restaurant owners, thinking that these
Speaker 1: restaurant owners are charging the prices that they're charging because
Speaker 1: they're making bajillions of dollars. It's hard out there because
Speaker 1: everything's expensive and they've got obviously not you know, take
Speaker 1: it in the shorts. This guy's going to take it
Speaker 1: in the shorts off of this, uh this Google review
Speaker 1: or whatever?
Speaker 2: Can you say? What is saying? Experience? Well, his experience.
Speaker 1: His experience was he had something that they had to
Speaker 1: send back and he didn't like the He didn't like
Speaker 1: the one that came out, and they said that they
Speaker 1: redid a whole meal, and he said, I don't think
Speaker 1: they redid it. I think they just put it back
Speaker 1: on the grill. I know for a fact they didn't
Speaker 1: do that. I knew it for a fact that they're
Speaker 1: not the type of people that if they had a bad,
Speaker 1: bad thing, they're not going to send something bad out twice.
Speaker 3: But also, why are you writing a review when you
Speaker 3: have a direct line to the owner of the restaurant?
Speaker 2: You well, that was you know that's the case. Thank
Speaker 2: you so much.
Speaker 3: For the reservation. We didn't actually have the greatest experience.
Speaker 3: If you want to pass along just so he could,
Speaker 3: you know, make it. Yeah, here's the feedback.
Speaker 1: Okay, So I got to tell you this reminds me
Speaker 1: of this. I'll never do anything for anybody anymore. And
Speaker 1: the reason why I'm going to say this no ready
Speaker 1: for this one. So another friend and this was maybe
Speaker 1: ten years ago, had seasoned tickets to uh the Tigers,
Speaker 1: said to me, Hey, I got a pair of tickets.
Speaker 1: You want these tickets or four tickets. Actually gave it
Speaker 1: to he gave it to me, and I gave it
Speaker 1: to another person. That person went to the game and
Speaker 1: ended up getting acting a fool and they threatened to
Speaker 1: take the season tickets away from him because of the
Speaker 1: people that sat in those seats. So that was one
Speaker 1: of those situations that win like if you're guessed, like, yeah,
Speaker 1: think about this. Think think of you had a home
Speaker 1: and you were letting somebody like stay in your home.
Speaker 1: You know, hey, you know you want to stay there
Speaker 1: or whatever, and then they trash it. That's kind of
Speaker 1: what you're doing in these.
Speaker 4: You got to treat it better than you would your home. Yeah,
Speaker 4: you know what I mean, like, that's how I saw
Speaker 4: you go. You handle somebody else stuff, you got to
Speaker 4: treat it better than you would your own. Yeah, there's
Speaker 4: a different level of it because you're not just representing
Speaker 4: yourself at that point, you represent whoever served you.
Speaker 1: I will tell you this, like if if one of
Speaker 1: you guys, and you guys all have really nice friends
Speaker 1: and stuff, but if you said to me, hey, I
Speaker 1: have a I say to you, hey, will you do
Speaker 1: me a favor?
Speaker 2: Kevin?
Speaker 1: Will you call you know, your your friends and get
Speaker 1: me something? And I have a bad experience or it's
Speaker 1: not as great of an experience, I'm probably not even
Speaker 1: gonna say anything about it.
Speaker 2: Because I don't because I just don't.
Speaker 1: Even want it to be an issue, you know what
Speaker 1: I mean, Like, I don't even want I don't want
Speaker 1: to cause you any grief out out of the whole deal.
Speaker 3: Like you did something nice for me.
Speaker 2: Eric. What's up? Eric? Are you doing?
Speaker 5: I'm doing well? How are you?
Speaker 2: Guys?
Speaker 5: Are talking about leaving reviews and whatnot? Yeah, so usually
Speaker 5: I try to leave like good reviews.
Speaker 2: I do.
Speaker 5: Recently, wait, am I on the radio right now?
Speaker 6: Yes?
Speaker 2: Yes? Oh, shoot, okay, I left the review.
Speaker 5: Anonymously because I go to this restaurant all the time.
Speaker 5: It's fantastic restaurant.
Speaker 2: But I did find.
Speaker 5: Out that there was something I did not particularly care about.
Speaker 5: And because when I would ask the server, I was like, hey,
Speaker 5: do you want me to leave cash or card? Which
Speaker 5: one do you prefer? Because I know, like whatever, some
Speaker 5: people prefer other stuff. And they said, well, I always
Speaker 5: I prefer cash. Because the owner of the restaurant started
Speaker 5: charging us a three percent transaction feet on our tips,
Speaker 5: and I was very upset.
Speaker 2: I was like no, and I left it.
Speaker 5: I even said, I was like, hey, I come here
Speaker 5: all the times. Great restaurant, great food, great great drinks,
Speaker 5: great service, great everything and everything. But I was a
Speaker 5: little bit disappointed about this specific aspect. So and and
Speaker 5: but that was my line to the owner because I
Speaker 5: don't have a direct connection to the owner. For that
Speaker 5: was my line.
Speaker 7: And I and also too, I love I love the
Speaker 7: four star review.
Speaker 5: I was like, you know, what.
Speaker 2: This thing?
Speaker 1: Do you know if that's the case, If that's true though,
Speaker 1: do you know if that that is.
Speaker 3: From one of the employees.
Speaker 7: Oh, that that one is a foul true?
Speaker 2: And I know that it's never anywhere else and that's
Speaker 2: why I was I was floored.
Speaker 1: The reason why I asked if that's true, because sometimes
Speaker 1: the employee is like, hey, if you give me cash,
Speaker 1: like looking at it as an opportunity to get Yeah.
Speaker 1: I didn't know if they were no, they were giving
Speaker 1: you uh no when they're lying or something. I forget
Speaker 1: what the I forget what the word is. There's like
Speaker 1: the word you know somebody is like giving you no.
Speaker 2: I don't know. I've heard a friend say.
Speaker 3: Something, you are turning into an ninety year old man,
Speaker 3: already know these old fashioned I already am.
Speaker 1: I'm Benjamin Button. I look good for my age. What's
Speaker 1: going on?
Speaker 2: Maria?
Speaker 5: Hey? How are you?
Speaker 7: Good morning?
Speaker 2: Mojo?
Speaker 3: Hey, I just want to say second time, long time
Speaker 3: I missed.
Speaker 5: My chance.
Speaker 2: The good morning everyone, good morning? What's going on? Saying nothing?
Speaker 6: I was just calling in about the reviews.
Speaker 5: I do a lot of Google reviews for the places
Speaker 5: that I travel with my daughter with softball, and I.
Speaker 7: Don't like to leave bad reviews because I feel like
Speaker 7: you have to.
Speaker 2: Have a little grace for people.
Speaker 7: You know, if they're having a bad day. You can't
Speaker 7: blame someone for someone else's something. A server brings out something.
Speaker 2: Bad the cook made. You know, you can't blame the surfer.
Speaker 7: So like when I go to an establishment, I always
Speaker 7: try to always leave a good review, of course, unless it's.
Speaker 5: Blatant, but even then I'll just walk away.
Speaker 7: It's like, Okay, well, whatever.
Speaker 5: You do your thing, I'm gonna do my thing, but.
Speaker 7: I ain't gonna do my thing at your thing anymore. So,
Speaker 7: you know, I just try to make people feel good.
Speaker 2: You off.
Speaker 3: The one bad review I left, Yeah, I was the.
Speaker 7: Same, unless you have someone who is like blatant and
Speaker 7: rude and.
Speaker 3: Just intentional and their nest.
Speaker 2: You know, yeah, yeah, thanks Maria.
Speaker 7: But other than that, you know, just have a little
Speaker 7: grace for keeople that far.
Speaker 2: I appreciate you so much. Should we shout out some
Speaker 2: good businesses? Who would you like to shout?
Speaker 4: Shout out my boy Randy d He run a bunch
Speaker 4: of stuff that Adelina went in his spots. Shout out Randy,
Speaker 4: amazing guy, amazing place, amazing service.
Speaker 2: Can you get reservations there? If we need a reservation,
Speaker 2: you let me know. I'll see what I can. I'll
Speaker 2: give a good review. What's up, Toddy morning, guys.
Speaker 5: How're we doing today?
Speaker 2: What's going on.
Speaker 5: Yeah, I'm just wondering if with the three percent. You know,
Speaker 5: some businesses will charge a three percent transaction feed for
Speaker 5: like the credit card.
Speaker 2: I hate when they do if they're adding that, you know,
Speaker 2: like because if you add the tip to your bill,
Speaker 2: right then.
Speaker 5: That would been the three percent would probably come off
Speaker 5: that too, right.
Speaker 1: I hate when you go somewhere and you decide that
Speaker 1: you're going to carry Visa or whatever as your credit
Speaker 1: card company that you carry, and then you say, yeah,
Speaker 1: if you use your credit card, you're gonna have to
Speaker 1: pay three more percent. I'd rather have them just hide
Speaker 1: it somewhere else because I think when they do that
Speaker 1: to me, I feel like calling Visa and saying to Visa, hey.
Speaker 2: These guys are basically saying, don't pay with you express.
Speaker 1: Well, I always I we'll see it with Visa, and
Speaker 1: I saw the at A.
Speaker 2: I won't say they're a client to.
Speaker 3: This, which I always likes because I get points. But
Speaker 3: I get so mad they.
Speaker 2: Did it to me. I didn't have the cash.
Speaker 1: I'm like, all right, I guess I'm paying three percent
Speaker 1: of this was up keysy or kissy.
Speaker 6: So my ex husband to believe date Google reviews about
Speaker 6: me on my work Toogle review page.
Speaker 2: Your time. Your ex husband did what?
Speaker 6: He leaves google Google reviews of me on my work Google?
Speaker 2: But he did not how to What did you do
Speaker 2: for a living?
Speaker 6: Multiple? Multiple?
Speaker 2: Wow? What kind of work did you do?
Speaker 6: I'm a little.
Speaker 2: Reception you're a one receptionist? Yeah? Huh. By the way,
Speaker 2: what is the noise that you're Where are you right now?
Speaker 1: She's oh, she's working. Oh, okay, your phone's in Okay. Wow,
Speaker 1: that's it. So he was basically trying to get you
Speaker 1: in trouble doing it.
Speaker 3: That's why you do have to be cautious with reviews
Speaker 3: because a lot of them are fake, and it's businesses
Speaker 3: writing terrible reviews about their competitors.
Speaker 2: And what's up? Andy? Hi? Andy? Hello? Yes? Andy? What's
Speaker 2: going on? Yes? Andy? And I don't know if I
Speaker 2: can hear you? Andy, what's going on? Okay?
Speaker 7: I hear you?
Speaker 2: Okay. I used to work for a mystery.
Speaker 5: Shopping company and when we, you know, we send people.
Speaker 2: Out to do reviews.
Speaker 5: And the reason they all would sent him out was
Speaker 5: because then they would get the truth, the good the bad.
Speaker 5: People are left to their own on Yelp, they only complain.
Speaker 2: Yeah, most people.
Speaker 5: Most people will give you a bad review if something
Speaker 5: bad happens, but if you have something great happen, they
Speaker 5: don't even think about it.
Speaker 1: I think there should be a site that's just positive reviews,
Speaker 1: and if you see somebody with a really positive review,
Speaker 1: you go to the thing. Like I if I like,
Speaker 1: I know a lot of people like the negative of that.
Speaker 1: Sometimes I feel like there's some nefarious activity taking place
Speaker 1: with some of their their reviews, you know what I mean?
Speaker 1: Like I like it, but it was like it was
Speaker 1: like positive Paul, you know, or whatever that it is.
Speaker 1: Here's a texture that you guys might be able to
Speaker 1: contribute because this is interesting. I had somebody asked me
Speaker 1: just recently to ask Anna or keV if they have
Speaker 1: a recommendation.
Speaker 2: Two six zero says.
Speaker 1: What up, Mojo, I'm going to Detroit on Saturday for
Speaker 1: Chris Stapleton.
Speaker 2: It's uh, the hell that go? Why does this thing
Speaker 2: move so fast?
Speaker 1: Hold on second, I'm god went to Detroit to see
Speaker 1: Chris Stapleton. Oh here it is? Uh, it's mine and
Speaker 1: my wife's anniversary. What's a good spot that I can
Speaker 1: take her for dinner before the show?
Speaker 2: Show? Is that good?
Speaker 4: Take her to Adelina if you like Italian food.
Speaker 3: But make a roserbin all right, so the bar area
Speaker 3: is way more fun.
Speaker 2: You have a great time, Have a great time. Happy anniversary.