WEBVTT - 1 Star Friend 

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<v Speaker 1>I want to ask you, guys, if you think that

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<v Speaker 1>my friend is an a hole for this. I got

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<v Speaker 1>a phone call from an unnamed friend who called me

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<v Speaker 1>up and said, Hey, want to take out some friends

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<v Speaker 1>looking to go to And it's a restaurant that is

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<v Speaker 1>owned by a very big fan of the Mojo in

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<v Speaker 1>the Morning show, like somebody that loves this radio program,

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<v Speaker 1>loves you know, me and Shannon and keV and Anna

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<v Speaker 1>and all everybody here, and was wondering if you could

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<v Speaker 1>make a phone call to get a reservation because they

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<v Speaker 1>looked on Rezi or one of those sites open table

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<v Speaker 1>and they couldn't get it. So I said, okay, no problem,

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<v Speaker 1>So I got them a reservation. They went and ate there.

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<v Speaker 1>Here's where the problem arises. The owner of the restaurant

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<v Speaker 1>calls me up like, actually it was a day ago,

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<v Speaker 1>so they were their last last week and says, hey,

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<v Speaker 1>can you do me a favor? So what's that your

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<v Speaker 1>friends that you got the reservation for an eight hare

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<v Speaker 1>left us a one star review on Google and just

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<v Speaker 1>trashed our restaurant.

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<v Speaker 2>No, how do they know that it was your friend though?

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<v Speaker 1>Because they saw the person's Google profile and saw that

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<v Speaker 1>that was they noticed the name they actually first off,

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<v Speaker 1>ninety percent or night, You're right, ninety nine percent of

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<v Speaker 1>the people that do a Google review are probably honestly

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<v Speaker 1>people that are just looking at trash people like I

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<v Speaker 1>don't think people write good reviews anymore. But the other thing, too,

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<v Speaker 1>is it's pretty amazing that they wrote a bad review

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<v Speaker 1>and they were able to be noticed on the review.

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<v Speaker 2>Have you guys ever done a review?

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<v Speaker 3>Oh yeah, many types. I mine are ninety percent good.

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<v Speaker 3>One time I had and that was actually very recently

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<v Speaker 3>when we were out of town anyway, but I had

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<v Speaker 3>a terrible experience and I did write about it because

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<v Speaker 3>I was so disappointed. But other than that, I've only

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<v Speaker 3>written like great reviews.

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<v Speaker 1>The problem, the problem with bad reviews is it it

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<v Speaker 1>takes like five years to get rid of the bad

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<v Speaker 1>review that came, and you can have eight thousand good

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<v Speaker 1>reviews like I think that, And honestly, I say this

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<v Speaker 1>to you, I don't even look at reviews because I

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<v Speaker 1>won't even I don't even I'm not going to judge anybody.

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<v Speaker 2>I'll judge for myself.

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<v Speaker 1>But this, can you believe that that I and did

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<v Speaker 1>a favor for him and instead of just calling me

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<v Speaker 1>and saying, yeah, we had a bad experience.

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<v Speaker 3>That's where my mind is blown, because it's like when

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<v Speaker 3>you sit there and weigh your options of Okay, I

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<v Speaker 3>had a bad experience. That sucks, but I'm going to

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<v Speaker 3>put it out there and jeopardize my friendship with you.

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<v Speaker 3>Mojo who got me the reservation just because I want

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<v Speaker 3>to write this review to benefit whom?

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<v Speaker 1>Friday night six thirty five or whatever he wanted. He's like,

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<v Speaker 1>I want a reservation. I said what time he wants

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<v Speaker 1>reservation for? He's like six thirty five? I go, six

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<v Speaker 1>thirty five. You don't do sixty six thirty?

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<v Speaker 2>Then? Yeah? Maybe? And was there?

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<v Speaker 1>Oh I called them to you. So I called him

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<v Speaker 1>yesterday and I said, here's the deal. Take down that

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<v Speaker 1>gg thing. I said, Oh my god, I said to him,

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<v Speaker 1>I go listen, I won't ever talk to you ever again.

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<v Speaker 1>I said, I went out on a uh I went

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<v Speaker 1>out on a limb. And he goes, well, let me

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<v Speaker 1>tell you. I go, I don't even want to tear

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<v Speaker 1>it from you. I really don't want to hear it

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<v Speaker 1>from you, because here's the deal. You had a problem.

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<v Speaker 1>You should have dealt with the person. But you understand

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<v Speaker 1>this is a business owner. This is a person that

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<v Speaker 1>you know, listen, our friendly with a lot of people

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<v Speaker 1>are getting crazy with the restaurant owners, thinking that these

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<v Speaker 1>restaurant owners are charging the prices that they're charging because

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<v Speaker 1>they're making bajillions of dollars. It's hard out there because

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<v Speaker 1>everything's expensive and they've got obviously not you know, take

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<v Speaker 1>it in the shorts. This guy's going to take it

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<v Speaker 1>in the shorts off of this, uh this Google review

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<v Speaker 1>or whatever?

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<v Speaker 2>Can you say? What is saying? Experience? Well, his experience.

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<v Speaker 1>His experience was he had something that they had to

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<v Speaker 1>send back and he didn't like the He didn't like

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<v Speaker 1>the one that came out, and they said that they

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<v Speaker 1>redid a whole meal, and he said, I don't think

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<v Speaker 1>they redid it. I think they just put it back

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<v Speaker 1>on the grill. I know for a fact they didn't

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<v Speaker 1>do that. I knew it for a fact that they're

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<v Speaker 1>not the type of people that if they had a bad,

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<v Speaker 1>bad thing, they're not going to send something bad out twice.

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<v Speaker 3>But also, why are you writing a review when you

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<v Speaker 3>have a direct line to the owner of the restaurant?

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<v Speaker 2>You well, that was you know that's the case. Thank

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<v Speaker 2>you so much.

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<v Speaker 3>For the reservation. We didn't actually have the greatest experience.

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<v Speaker 3>If you want to pass along just so he could,

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<v Speaker 3>you know, make it. Yeah, here's the feedback.

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<v Speaker 1>Okay, So I got to tell you this reminds me

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<v Speaker 1>of this. I'll never do anything for anybody anymore. And

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<v Speaker 1>the reason why I'm going to say this no ready

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<v Speaker 1>for this one. So another friend and this was maybe

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<v Speaker 1>ten years ago, had seasoned tickets to uh the Tigers,

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<v Speaker 1>said to me, Hey, I got a pair of tickets.

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<v Speaker 1>You want these tickets or four tickets. Actually gave it

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<v Speaker 1>to he gave it to me, and I gave it

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<v Speaker 1>to another person. That person went to the game and

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<v Speaker 1>ended up getting acting a fool and they threatened to

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<v Speaker 1>take the season tickets away from him because of the

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<v Speaker 1>people that sat in those seats. So that was one

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<v Speaker 1>of those situations that win like if you're guessed, like, yeah,

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<v Speaker 1>think about this. Think think of you had a home

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<v Speaker 1>and you were letting somebody like stay in your home.

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<v Speaker 1>You know, hey, you know you want to stay there

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<v Speaker 1>or whatever, and then they trash it. That's kind of

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<v Speaker 1>what you're doing in these.

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<v Speaker 4>You got to treat it better than you would your home. Yeah,

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<v Speaker 4>you know what I mean, like, that's how I saw

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<v Speaker 4>you go. You handle somebody else stuff, you got to

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<v Speaker 4>treat it better than you would your own. Yeah, there's

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<v Speaker 4>a different level of it because you're not just representing

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<v Speaker 4>yourself at that point, you represent whoever served you.

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<v Speaker 1>I will tell you this, like if if one of

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<v Speaker 1>you guys, and you guys all have really nice friends

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<v Speaker 1>and stuff, but if you said to me, hey, I

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<v Speaker 1>have a I say to you, hey, will you do

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<v Speaker 1>me a favor?

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<v Speaker 2>Kevin?

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<v Speaker 1>Will you call you know, your your friends and get

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<v Speaker 1>me something? And I have a bad experience or it's

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<v Speaker 1>not as great of an experience, I'm probably not even

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<v Speaker 1>gonna say anything about it.

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<v Speaker 2>Because I don't because I just don't.

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<v Speaker 1>Even want it to be an issue, you know what

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<v Speaker 1>I mean, Like, I don't even want I don't want

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<v Speaker 1>to cause you any grief out out of the whole deal.

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<v Speaker 3>Like you did something nice for me.

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<v Speaker 2>Eric. What's up? Eric? Are you doing?

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<v Speaker 5>I'm doing well? How are you?

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<v Speaker 2>Guys?

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<v Speaker 5>Are talking about leaving reviews and whatnot? Yeah, so usually

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<v Speaker 5>I try to leave like good reviews.

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<v Speaker 2>I do.

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<v Speaker 5>Recently, wait, am I on the radio right now?

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<v Speaker 6>Yes?

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<v Speaker 2>Yes? Oh, shoot, okay, I left the review.

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<v Speaker 5>Anonymously because I go to this restaurant all the time.

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<v Speaker 5>It's fantastic restaurant.

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<v Speaker 2>But I did find.

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<v Speaker 5>Out that there was something I did not particularly care about.

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<v Speaker 5>And because when I would ask the server, I was like, hey,

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<v Speaker 5>do you want me to leave cash or card? Which

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<v Speaker 5>one do you prefer? Because I know, like whatever, some

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<v Speaker 5>people prefer other stuff. And they said, well, I always

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<v Speaker 5>I prefer cash. Because the owner of the restaurant started

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<v Speaker 5>charging us a three percent transaction feet on our tips,

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<v Speaker 5>and I was very upset.

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<v Speaker 2>I was like no, and I left it.

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<v Speaker 5>I even said, I was like, hey, I come here

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<v Speaker 5>all the times. Great restaurant, great food, great great drinks,

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<v Speaker 5>great service, great everything and everything. But I was a

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<v Speaker 5>little bit disappointed about this specific aspect. So and and

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<v Speaker 5>but that was my line to the owner because I

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<v Speaker 5>don't have a direct connection to the owner. For that

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<v Speaker 5>was my line.

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<v Speaker 7>And I and also too, I love I love the

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<v Speaker 7>four star review.

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<v Speaker 5>I was like, you know, what.

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<v Speaker 2>This thing?

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<v Speaker 1>Do you know if that's the case, If that's true though,

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<v Speaker 1>do you know if that that is.

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<v Speaker 3>From one of the employees.

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<v Speaker 7>Oh, that that one is a foul true?

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<v Speaker 2>And I know that it's never anywhere else and that's

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<v Speaker 2>why I was I was floored.

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<v Speaker 1>The reason why I asked if that's true, because sometimes

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<v Speaker 1>the employee is like, hey, if you give me cash,

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<v Speaker 1>like looking at it as an opportunity to get Yeah.

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<v Speaker 1>I didn't know if they were no, they were giving

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<v Speaker 1>you uh no when they're lying or something. I forget

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<v Speaker 1>what the I forget what the word is. There's like

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<v Speaker 1>the word you know somebody is like giving you no.

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<v Speaker 2>I don't know. I've heard a friend say.

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<v Speaker 3>Something, you are turning into an ninety year old man,

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<v Speaker 3>already know these old fashioned I already am.

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<v Speaker 1>I'm Benjamin Button. I look good for my age. What's

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<v Speaker 1>going on?

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<v Speaker 2>Maria?

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<v Speaker 5>Hey? How are you?

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<v Speaker 7>Good morning?

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<v Speaker 2>Mojo?

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<v Speaker 3>Hey, I just want to say second time, long time

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<v Speaker 3>I missed.

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<v Speaker 5>My chance.

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<v Speaker 2>The good morning everyone, good morning? What's going on? Saying nothing?

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<v Speaker 6>I was just calling in about the reviews.

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<v Speaker 5>I do a lot of Google reviews for the places

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<v Speaker 5>that I travel with my daughter with softball, and I.

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<v Speaker 7>Don't like to leave bad reviews because I feel like

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<v Speaker 7>you have to.

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<v Speaker 2>Have a little grace for people.

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<v Speaker 7>You know, if they're having a bad day. You can't

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<v Speaker 7>blame someone for someone else's something. A server brings out something.

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<v Speaker 2>Bad the cook made. You know, you can't blame the surfer.

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<v Speaker 7>So like when I go to an establishment, I always

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<v Speaker 7>try to always leave a good review, of course, unless it's.

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<v Speaker 5>Blatant, but even then I'll just walk away.

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<v Speaker 7>It's like, Okay, well, whatever.

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<v Speaker 5>You do your thing, I'm gonna do my thing, but.

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<v Speaker 7>I ain't gonna do my thing at your thing anymore. So,

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<v Speaker 7>you know, I just try to make people feel good.

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<v Speaker 2>You off.

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<v Speaker 3>The one bad review I left, Yeah, I was the.

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<v Speaker 7>Same, unless you have someone who is like blatant and

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<v Speaker 7>rude and.

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<v Speaker 3>Just intentional and their nest.

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<v Speaker 2>You know, yeah, yeah, thanks Maria.

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<v Speaker 7>But other than that, you know, just have a little

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<v Speaker 7>grace for keeople that far.

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<v Speaker 2>I appreciate you so much. Should we shout out some

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<v Speaker 2>good businesses? Who would you like to shout?

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<v Speaker 4>Shout out my boy Randy d He run a bunch

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<v Speaker 4>of stuff that Adelina went in his spots. Shout out Randy,

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<v Speaker 4>amazing guy, amazing place, amazing service.

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<v Speaker 2>Can you get reservations there? If we need a reservation,

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<v Speaker 2>you let me know. I'll see what I can. I'll

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<v Speaker 2>give a good review. What's up, Toddy morning, guys.

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<v Speaker 5>How're we doing today?

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<v Speaker 2>What's going on.

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<v Speaker 5>Yeah, I'm just wondering if with the three percent. You know,

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<v Speaker 5>some businesses will charge a three percent transaction feed for

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<v Speaker 5>like the credit card.

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<v Speaker 2>I hate when they do if they're adding that, you know,

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<v Speaker 2>like because if you add the tip to your bill,

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<v Speaker 2>right then.

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<v Speaker 5>That would been the three percent would probably come off

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<v Speaker 5>that too, right.

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<v Speaker 1>I hate when you go somewhere and you decide that

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<v Speaker 1>you're going to carry Visa or whatever as your credit

0:10:54.520 --> 0:10:57.040
<v Speaker 1>card company that you carry, and then you say, yeah,

0:10:57.080 --> 0:10:58.439
<v Speaker 1>if you use your credit card, you're gonna have to

0:10:58.480 --> 0:11:00.880
<v Speaker 1>pay three more percent. I'd rather have them just hide

0:11:00.880 --> 0:11:03.040
<v Speaker 1>it somewhere else because I think when they do that

0:11:03.080 --> 0:11:06.640
<v Speaker 1>to me, I feel like calling Visa and saying to Visa, hey.

0:11:06.640 --> 0:11:09.880
<v Speaker 2>These guys are basically saying, don't pay with you express.

0:11:10.040 --> 0:11:13.480
<v Speaker 1>Well, I always I we'll see it with Visa, and

0:11:13.520 --> 0:11:15.040
<v Speaker 1>I saw the at A.

0:11:15.160 --> 0:11:16.360
<v Speaker 2>I won't say they're a client to.

0:11:16.400 --> 0:11:19.520
<v Speaker 3>This, which I always likes because I get points. But

0:11:19.840 --> 0:11:21.680
<v Speaker 3>I get so mad they.

0:11:21.520 --> 0:11:22.720
<v Speaker 2>Did it to me. I didn't have the cash.

0:11:22.760 --> 0:11:24.520
<v Speaker 1>I'm like, all right, I guess I'm paying three percent

0:11:24.520 --> 0:11:31.360
<v Speaker 1>of this was up keysy or kissy.

0:11:30.200 --> 0:11:34.520
<v Speaker 6>So my ex husband to believe date Google reviews about

0:11:34.520 --> 0:11:39.800
<v Speaker 6>me on my work Toogle review page.

0:11:38.720 --> 0:11:42.280
<v Speaker 2>Your time. Your ex husband did what?

0:11:43.360 --> 0:11:49.080
<v Speaker 6>He leaves google Google reviews of me on my work Google?

0:11:49.160 --> 0:11:51.440
<v Speaker 2>But he did not how to What did you do

0:11:51.480 --> 0:11:51.959
<v Speaker 2>for a living?

0:11:52.280 --> 0:11:55.200
<v Speaker 6>Multiple? Multiple?

0:11:55.640 --> 0:11:57.320
<v Speaker 2>Wow? What kind of work did you do?

0:11:58.400 --> 0:11:59.080
<v Speaker 6>I'm a little.

0:11:58.840 --> 0:12:03.840
<v Speaker 2>Reception you're a one receptionist? Yeah? Huh. By the way,

0:12:03.880 --> 0:12:06.160
<v Speaker 2>what is the noise that you're Where are you right now?

0:12:06.760 --> 0:12:10.360
<v Speaker 1>She's oh, she's working. Oh, okay, your phone's in Okay. Wow,

0:12:10.400 --> 0:12:12.640
<v Speaker 1>that's it. So he was basically trying to get you

0:12:12.679 --> 0:12:13.760
<v Speaker 1>in trouble doing it.

0:12:14.160 --> 0:12:16.200
<v Speaker 3>That's why you do have to be cautious with reviews

0:12:16.240 --> 0:12:19.160
<v Speaker 3>because a lot of them are fake, and it's businesses

0:12:19.600 --> 0:12:22.040
<v Speaker 3>writing terrible reviews about their competitors.

0:12:22.120 --> 0:12:31.360
<v Speaker 2>And what's up? Andy? Hi? Andy? Hello? Yes? Andy? What's

0:12:31.400 --> 0:12:37.520
<v Speaker 2>going on? Yes? Andy? And I don't know if I

0:12:37.520 --> 0:12:41.920
<v Speaker 2>can hear you? Andy, what's going on? Okay?

0:12:42.840 --> 0:12:43.400
<v Speaker 7>I hear you?

0:12:43.679 --> 0:12:45.920
<v Speaker 2>Okay. I used to work for a mystery.

0:12:45.520 --> 0:12:49.719
<v Speaker 5>Shopping company and when we, you know, we send people.

0:12:49.520 --> 0:12:50.679
<v Speaker 2>Out to do reviews.

0:12:51.280 --> 0:12:53.280
<v Speaker 5>And the reason they all would sent him out was

0:12:53.320 --> 0:12:55.840
<v Speaker 5>because then they would get the truth, the good the bad.

0:12:56.960 --> 0:13:01.200
<v Speaker 5>People are left to their own on Yelp, they only complain.

0:13:01.679 --> 0:13:03.520
<v Speaker 2>Yeah, most people.

0:13:03.600 --> 0:13:07.240
<v Speaker 5>Most people will give you a bad review if something

0:13:07.280 --> 0:13:10.360
<v Speaker 5>bad happens, but if you have something great happen, they

0:13:10.360 --> 0:13:11.520
<v Speaker 5>don't even think about it.

0:13:11.840 --> 0:13:15.480
<v Speaker 1>I think there should be a site that's just positive reviews,

0:13:15.760 --> 0:13:18.440
<v Speaker 1>and if you see somebody with a really positive review,

0:13:18.600 --> 0:13:20.800
<v Speaker 1>you go to the thing. Like I if I like,

0:13:20.840 --> 0:13:22.800
<v Speaker 1>I know a lot of people like the negative of that.

0:13:23.160 --> 0:13:27.440
<v Speaker 1>Sometimes I feel like there's some nefarious activity taking place

0:13:27.880 --> 0:13:31.360
<v Speaker 1>with some of their their reviews, you know what I mean?

0:13:31.520 --> 0:13:33.440
<v Speaker 1>Like I like it, but it was like it was

0:13:33.480 --> 0:13:35.880
<v Speaker 1>like positive Paul, you know, or whatever that it is.

0:13:36.559 --> 0:13:38.599
<v Speaker 1>Here's a texture that you guys might be able to

0:13:38.640 --> 0:13:42.520
<v Speaker 1>contribute because this is interesting. I had somebody asked me

0:13:42.640 --> 0:13:46.200
<v Speaker 1>just recently to ask Anna or keV if they have

0:13:46.280 --> 0:13:46.959
<v Speaker 1>a recommendation.

0:13:47.480 --> 0:13:48.920
<v Speaker 2>Two six zero says.

0:13:48.640 --> 0:13:52.360
<v Speaker 1>What up, Mojo, I'm going to Detroit on Saturday for

0:13:52.559 --> 0:13:53.640
<v Speaker 1>Chris Stapleton.

0:13:55.040 --> 0:13:57.839
<v Speaker 2>It's uh, the hell that go? Why does this thing

0:13:57.920 --> 0:13:58.640
<v Speaker 2>move so fast?

0:13:58.640 --> 0:14:01.320
<v Speaker 1>Hold on second, I'm god went to Detroit to see

0:14:01.400 --> 0:14:05.439
<v Speaker 1>Chris Stapleton. Oh here it is? Uh, it's mine and

0:14:05.520 --> 0:14:09.079
<v Speaker 1>my wife's anniversary. What's a good spot that I can

0:14:09.120 --> 0:14:10.480
<v Speaker 1>take her for dinner before the show?

0:14:13.920 --> 0:14:14.800
<v Speaker 2>Show? Is that good?

0:14:14.960 --> 0:14:17.240
<v Speaker 4>Take her to Adelina if you like Italian food.

0:14:17.040 --> 0:14:20.080
<v Speaker 3>But make a roserbin all right, so the bar area

0:14:20.200 --> 0:14:20.880
<v Speaker 3>is way more fun.

0:14:21.240 --> 0:14:23.960
<v Speaker 2>You have a great time, Have a great time. Happy anniversary.