WEBVTT - Pops Wants a Refund! 

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<v Speaker 1>It's Mojo in the Morning Show, Home of the War

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<v Speaker 1>of the Roses, The Second Date Update, The Dirty on

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<v Speaker 1>the thirty. Good to have you guys here with us today.

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<v Speaker 1>Anna says that it's the most ridiculous reason to go

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<v Speaker 1>ask for your money back, and it was her grandfather,

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<v Speaker 1>Pops that did it. Can we get Pops on the phone, please, Lydia.

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<v Speaker 2>I'm sure he'd be happy to call in what happened?

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<v Speaker 2>All right? So this is not a new thing.

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<v Speaker 3>Pops has told me a couple times that he and

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<v Speaker 3>my grandma go to the movies. They watched the movie

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<v Speaker 3>for fifteen twenty, sometimes even thirty minutes, and if they

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<v Speaker 3>don't like it, they leave the movie and go get

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<v Speaker 3>a refund. And I'm like, why are we not watching

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<v Speaker 3>the trailers ahead of time? His argument is that he

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<v Speaker 3>doesn't want to go on the computer to watch the trailer.

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<v Speaker 3>His phone doesn't have the ability to do it. Yeah,

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<v Speaker 3>but I'm like, you have to do some research because

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<v Speaker 3>I don't think that's fair to the movie theater. I

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<v Speaker 3>follow the rules, you bought the ticket, you sat in

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<v Speaker 3>there for thirty minutes, and now you're heading out and

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<v Speaker 3>getting a reford.

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<v Speaker 4>To be fair, even the trailer.

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<v Speaker 5>Sometimes for movies, the trailers are great and you go

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<v Speaker 5>to see the movie and the movie sucks.

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<v Speaker 2>Yeah, that's true.

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<v Speaker 6>I don't know.

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<v Speaker 3>And also, why are you picking these crazy movies? There's

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<v Speaker 3>a million movies. You don't need to pick the one

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<v Speaker 3>with aliens or this or that.

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<v Speaker 1>I don't know. Do they give them them money back

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<v Speaker 1>or do they.

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<v Speaker 2>They give him the money back every time?

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<v Speaker 1>Have they gotten to Have they gotten to a point

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<v Speaker 1>though where they know his game and they say, you know,

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<v Speaker 1>you and Grandma need to like you know?

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<v Speaker 2>So they just moved here from Florida.

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<v Speaker 3>I'm not sure if they've caught on at this theater,

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<v Speaker 3>but I do think he needs to be careful.

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<v Speaker 1>Wait, wait, hold on, Pops is on the phone with us.

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<v Speaker 7>Hi, Pops, good morning, Hey, good morning to you.

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<v Speaker 1>Pops. What theater are we going to? We go into

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<v Speaker 1>the MJR. And Waterford there Mjr. And listen, my wife

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<v Speaker 1>and I go every Tuesday. It's popcorn Tuesday. You get

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<v Speaker 1>free popcorn and so on. She looks up the.

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<v Speaker 8>Movies and a week ago Tuesday, the one she took

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<v Speaker 8>me to was in the top three of the worst

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<v Speaker 8>movies I ever saw.

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<v Speaker 1>Do you remember what movie.

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<v Speaker 8>It was, but this Tuesday, right Alien Prenator's Badlands was

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<v Speaker 8>the worst movie I've ever been too.

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<v Speaker 3>So you've got refunded twice in the past two weeks.

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<v Speaker 8>There was no human beings, it was all subtitles. It

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<v Speaker 8>was the very worst movie ever. I said to Marry

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<v Speaker 8>ten twelve minutes into it, I'm leaving.

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<v Speaker 7>Let's go.

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<v Speaker 8>And I went right to the ticket counter and I said,

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<v Speaker 8>we had no idea about this. And then I find

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<v Speaker 8>out it's a series. It's a second or third one. Yeah,

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<v Speaker 8>and I said, unbelievable. But there was absolutely no problem

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<v Speaker 8>in getting refunded.

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<v Speaker 1>You know, It's funny. I've only walked out of one

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<v Speaker 1>movie and I don't even remember what movie it was,

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<v Speaker 1>but it was so long ago, and I remember Chelsea

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<v Speaker 1>looking at me, like, what are you doing? I go, Chelsea,

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<v Speaker 1>we are way steen our time, Like if my life

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<v Speaker 1>ends tomorrow, I just wasted two and a half hours

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<v Speaker 1>at the worst movie ever. We're getting out of here.

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<v Speaker 7>So I underd it plus plus all subtitles.

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<v Speaker 1>Subtitles. But that's the thing, though, I just want you

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<v Speaker 1>to know this, Pops. That's the thing with uh with

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<v Speaker 1>these kids these days, all the kids want to watch

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<v Speaker 1>everything with subtitles.

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<v Speaker 7>Pops, unbelievable.

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<v Speaker 2>I'm glad you got your money back.

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<v Speaker 7>Hey, we got our money back.

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<v Speaker 8>And can I just say something, Yes, I've been thinking

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<v Speaker 8>about this and Anna tells me don't call out too often,

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<v Speaker 8>this and that. But no, you know you're not only

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<v Speaker 8>an entertainer and you have an entertaining program, but your team,

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<v Speaker 8>and I'm including Lydia and Bianca in that, you're a beacon.

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<v Speaker 7>You're a beacon to all your listeners.

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<v Speaker 1>I love this guy.

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<v Speaker 7>Just keep the light shining.

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<v Speaker 1>Thank you. I appreciate the light shining.

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<v Speaker 4>Thank you.

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<v Speaker 8>Pop.

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<v Speaker 1>Pops. You got the invite right to Thanksgiving. You're gonna

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<v Speaker 1>be coming with us for Thanksgiving here.

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<v Speaker 7>I certainly want to. I haven't heard from Lydia. You

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<v Speaker 7>have to. I'm counting on it.

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<v Speaker 1>Lydia. He just called us a beacon. We got to

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<v Speaker 1>invite the guys on the list Wait, wait, hold on,

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<v Speaker 1>hold on a second, Pops, the manager of the mj R.

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<v Speaker 1>Is on the phone with us right now. Jenna, what's

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<v Speaker 1>happened in Jenna?

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<v Speaker 6>Good morning, guys.

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<v Speaker 9>How are y'all doing?

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<v Speaker 1>Morning, Jenna, Pops has a bone to pick with you. Guys,

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<v Speaker 1>I heard.

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<v Speaker 2>Is this common, Jenna, does this happen?

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<v Speaker 9>This happens on a weekly basis. I'm a box office

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<v Speaker 9>manager for MJR Theaters, and this is a normal thing

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<v Speaker 9>we get used to. People, especially the older generation, are

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<v Speaker 9>not very computer savvy, so like you said, they don't

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<v Speaker 9>want to go on the computer and watch the trailers.

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<v Speaker 9>So it's very common that they'll come in, like a

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<v Speaker 9>half an hour into the movie and just be like,

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<v Speaker 9>this is ridiculous, I want my money back.

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<v Speaker 3>Is there an amount of time if they have been

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<v Speaker 3>in there for that long that you say no more refunds.

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<v Speaker 9>Usually for me, I'm pretty forgiving because I understand, like

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<v Speaker 9>sometimes it takes some time for the movie to develop,

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<v Speaker 9>but like if it's an hour in, I'm just gonna

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<v Speaker 9>be like, no, I'm sorry, it's you watched half the movie,

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<v Speaker 9>Like there's not gonna be a refund for that. But

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<v Speaker 9>more times than not, I'm really forgiving about it at

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<v Speaker 9>my theater at least, I can't speak for everybody, but

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<v Speaker 9>I mean I understand the older generation. I mean, my

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<v Speaker 9>grandma's ninety four or so. I get it she doesn't

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<v Speaker 9>watch movie trailers. I know a lot of these people don't,

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<v Speaker 9>so I try to be as forgiving as possible, but

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<v Speaker 9>we definitely start to recognize the faces of who's doing it,

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<v Speaker 9>and when we see them come in, we just kind

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<v Speaker 9>of expect it.

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<v Speaker 1>Escort them to like another theater or something like say

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<v Speaker 1>say to him, say, hey, go to theater two or

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<v Speaker 1>something like that. Maybe there's a better movie or something

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<v Speaker 1>about the start.

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<v Speaker 9>What's better for you?

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<v Speaker 1>Can you dispell a rumor? I need gonna dispell an

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<v Speaker 1>the refund rumor.

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<v Speaker 10>My theater teacher back in high school said that if

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<v Speaker 10>a movie theater doesn't show a film all the way

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<v Speaker 10>through the end credits, like if for some reason they

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<v Speaker 10>cut it off before it ends, that you are able

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<v Speaker 10>to get a refund.

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<v Speaker 1>Is that true?

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<v Speaker 9>Oh yeah, I mean if we have technical issues, we

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<v Speaker 9>try to reboot as much as we can, but sometimes

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<v Speaker 9>those production systems they're just not possible for us. So

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<v Speaker 9>technically effects within a short period of time. So I mean, yeah,

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<v Speaker 9>if there's a technical problem, we're going to give you

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<v Speaker 9>a refund. If the movie doesn't complete or there's some

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<v Speaker 9>issues or anything.

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<v Speaker 1>Like that, Hey, Pops, ask for Jenna when you get

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<v Speaker 1>into the theater next time. Shall help you out.

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<v Speaker 9>There give me any times.

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<v Speaker 1>You know what the problem is the planet?

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<v Speaker 7>Can I say something, Jenna?

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<v Speaker 8>Yeah, yeah, we love your theater. We go every Tuesday.

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<v Speaker 8>But guess what, I didn't give the popcorn back.

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<v Speaker 2>No.

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<v Speaker 1>You know what's funny is that Pops doesn't have the

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<v Speaker 1>what you know, his generation, even my generation had. We

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<v Speaker 1>don't have like the reviewers anymore. It used to be

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<v Speaker 1>you would go off of like watching the reviewers.

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<v Speaker 5>There's there's a news station here that does movie reviews.

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<v Speaker 4>He reviews Lee Thomas. Lee Thomas does it for Fox two.

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<v Speaker 5>And then there's a woman who does it for w

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<v Speaker 5>w J. Because I'm ninety and sometimes I listen to,

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<v Speaker 5>you know, news talk and sees a great reviewer.

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<v Speaker 1>But yeah, here's the deal though, you don't have was

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<v Speaker 1>it Cisco and Ebert or whatever? And Roper Yeah yeah, yeah,

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<v Speaker 1>hold on and saying hold on, what's going on? Fran?

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<v Speaker 1>You're there friend? Yeah, hello, Fran, this is a grandparent thing.

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<v Speaker 7>Huh yeah.

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<v Speaker 11>My grandpa called me off after the movie and he's like,

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<v Speaker 11>I asked this kid, he was about sixteen.

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<v Speaker 2>What movie you should see?

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<v Speaker 12>He recommended Deadpool and I walked out of the fast minute.

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<v Speaker 9>Yeah that was.

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<v Speaker 1>A good one.

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<v Speaker 7>I love it.

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<v Speaker 1>Can you imagine your grandparents going to see Deadpool?

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<v Speaker 7>Actually?

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<v Speaker 1>I think that probably Pops would love Deadpool, wouldn't he?

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<v Speaker 1>He would think it'd be fun.

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<v Speaker 8>Yeah, listen, and we're moviegoers. I've been going for thirty years,

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<v Speaker 8>once a week, and these last two unbelievable.

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<v Speaker 1>Hey, we love you, Pops. We'll see you soon.

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<v Speaker 8>Okay, okay, and listen you better, Oh Anna, what Beacon means?

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<v Speaker 7>Anna might not understand.

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<v Speaker 1>That word Lydia had talked to Pops and give him

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<v Speaker 1>his invite. Hold on, we're talking about grandparents returning. Thanks Christina.

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<v Speaker 1>You had a customer that returned something kind of crazy,

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<v Speaker 1>is that right?

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<v Speaker 11>So?

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<v Speaker 12>I used to wait on tables a long time ago,

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<v Speaker 12>and a lady Ada had a freak salad and she

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<v Speaker 12>couldn't finish it all. So he gave her a box

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<v Speaker 12>and she ended up leaving and she forgot it on

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<v Speaker 12>the table. So we kind of waited, you know, like

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<v Speaker 12>ten minutes in case she came back, but we threw

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<v Speaker 12>it out. She came back the next day demanding a

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<v Speaker 12>refund and was mad that we threw away her salad.

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<v Speaker 4>I always forget my stuff.

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<v Speaker 12>Me too, I mean she demanded a refund.

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<v Speaker 4>Did you get it to her?

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<v Speaker 6>Did we didn't get it to her?

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<v Speaker 4>Nope?

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<v Speaker 12>Absolutely not begin to how cold She tried the department

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<v Speaker 12>room you know too, you din get six.

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<v Speaker 1>So she was going crazy, what's up, Aaron High, what's

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<v Speaker 1>going on?

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<v Speaker 8>Hi?

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<v Speaker 6>I was just telling the operator, I just the end

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<v Speaker 6>of your segment. But I tested. My grandma bought an

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<v Speaker 6>area rug from j. C. Punney like fifteen years ago,

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<v Speaker 6>and then about five years ago, so she had it

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<v Speaker 6>for ten years. She decided she didn't like it anymore,

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<v Speaker 6>so she brought it back to the store and they

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<v Speaker 6>gave her a full reboun.

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<v Speaker 5>You know, there are a few department stores that do that,

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<v Speaker 5>in Nord's and Jacy Penny or two of them.

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<v Speaker 1>Yeah, yesterday I was at the Costco and I was

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<v Speaker 1>getting a bunch of you know, water and stuff, and

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<v Speaker 1>I saw a guy walk right up to the counter

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<v Speaker 1>with a bag, dumped the bag on the service desk

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<v Speaker 1>and it was all a bunch of candy, and he

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<v Speaker 1>was like, I want to return the Halloween candy. It

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<v Speaker 1>wasn't good. It felt it felt like it was stale.

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<v Speaker 1>And the woman goes, it's not in the bag anymore.

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<v Speaker 1>And he goes, I know, we took it out of

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<v Speaker 1>the bag and put it in our big Halloween bowl

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<v Speaker 1>to give the kids. But they didn't like the candy.

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<v Speaker 1>They said that the candy was bad. He was trying

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<v Speaker 1>to return it, and I think they were arguing back

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<v Speaker 1>and forth, and I'm thinking to myself, this guy is

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<v Speaker 1>a scammer.

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<v Speaker 10>Absolutely, kids don't open the candy as soon as they

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<v Speaker 10>get in start.

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<v Speaker 1>Yeah, they bring it all right. I'm like, the guy

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<v Speaker 1>might as well have brought it in a pillowcase.

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<v Speaker 5>I returned my unius Halloween candy to Costco because I

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<v Speaker 5>bought like some of the boxes and the bags and

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<v Speaker 5>we didn't open a few of them, and they're kind

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<v Speaker 5>of expensive, you know, so you want your money back.

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<v Speaker 5>But it was funny because I brought one of the

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<v Speaker 5>bags and the ladies like, as long as it's unopened,

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<v Speaker 5>you know, we can return it. And I'm like, yep,

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<v Speaker 5>all these are unopen for smith. I think it was

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<v Speaker 5>stuck as hole through one of the bags. So now

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<v Speaker 5>I'm stuck with this humongous bag of candy.

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<v Speaker 1>Here's the crazy craziest thing. This is according to workinmoney

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<v Speaker 1>dot com, the craziest things people have tried to return

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<v Speaker 1>half eaten sandwiches, used toilet trees, a dead Christmas tree,

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<v Speaker 1>a burnt nightgown with cut marks in it, mismatched shoes,

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<v Speaker 1>an empty wine bottle that sounds like Shannon, A vacuum

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<v Speaker 1>with a bag full of crap in it so they

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<v Speaker 1>obviously used it, a cooked roast beef, a used pregnancy test,

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<v Speaker 1>a hold not saying here. A comforter with bloodstains on it.

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<v Speaker 1>Lord Jesus, what's going on? Dead plant in a bag,

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<v Speaker 1>used litter box in a melted ice cream tub. Could

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<v Speaker 1>you imagine if you go to the store and you

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<v Speaker 1>got your melted ice.

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<v Speaker 3>I wonder if they got the got the refund though

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<v Speaker 3>Pops would have He would have Pops would have handled it.

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<v Speaker 1>I love, by the way, My favorite is when he

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<v Speaker 1>comes on the phone. He sounds like a Pops answer question.

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<v Speaker 1>I keep thinking that there's really no Pops, that it's

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<v Speaker 1>Eric just doing a voice impersonation of his grandpa.

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<v Speaker 7>You know what I mean?

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<v Speaker 1>Yeah, there's my one Ariel. What's up?

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<v Speaker 7>Burial?

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<v Speaker 6>Hi?

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<v Speaker 11>Hey, I work at Sam's Club and one of the

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<v Speaker 11>best things we get to return are full sheet birthday

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<v Speaker 11>cakes with only four or five slices taken out.

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<v Speaker 2>Stop it.

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<v Speaker 1>That's crazy.

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<v Speaker 2>Did they give you a real.

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<v Speaker 11>Take anything back for any reason?

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<v Speaker 1>That is unreal? And you guys will take that back.

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<v Speaker 1>That's unreal. Why do you have to take it back?

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<v Speaker 1>Why is that acceptable? I choose you how much money

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<v Speaker 1>they make.

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<v Speaker 11>Because we always say the member comes first, So yeah,

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<v Speaker 11>reason you get those perks?

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<v Speaker 4>Why are they Why do they say they're bringing it back?

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<v Speaker 11>They can say for whatever reason. My favorite one is

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<v Speaker 11>that it

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<v Speaker 10>Was too dry, except for those last pieces.