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Speaker 1: From WBZ News Radio in Boston. This is New England

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Speaker 1: Weekend where each week right here we come together we

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Speaker 1: talk about all the topics important to you and the

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Speaker 1: place where you live. Thanks for joining us again this week.

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Speaker 1: I'm Nicole Davis. Doing good and giving back to the

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Speaker 1: community is important, but doing it while looking fantastic, well

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Speaker 1: that's even better. In Rhode Island, Amy Hebb is making

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Speaker 1: that easier than ever with her online nonprofit designer store

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Speaker 1: is called Second Serve Resale. This is no ordinary online

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Speaker 1: shopping experience. See Amy is putting the power to give

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Speaker 1: back in her customer's hands. She gives them the chance

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Speaker 1: to choose which nonprofit they want to support with their purchase.

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Speaker 1: And we're not just talking a small margin, We're talking

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Speaker 1: a lot of support. Let's learn more about this now.

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Speaker 1: Amy is here on the show to tell us her story.

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Speaker 1: Thank you so much for the time. I'd like to

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Speaker 1: learn first more about where the idea came from and

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Speaker 1: why you decided this was something you want to do well.

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Speaker 2: I've always been a long time thrifter and garage shale goer.

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Speaker 2: I went around as a kid with my mother two

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Speaker 2: yard sales, and when resale went online. I started buying

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Speaker 2: things online, and around twenty eighteen, twenty nineteen, I began

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Speaker 2: to notice a real uptick in the volume of online

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Speaker 2: offerings and for profit companies trying to make a go

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Speaker 2: of resale. And I at that time had the idea,

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Speaker 2: you know, with a something like closing a commodity that

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Speaker 2: everybody has in spades, wouldn't it be nice if nonprofits

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Speaker 2: could get a slice of that, and how would that work?

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Speaker 2: And so that was one idea. And then I thought, well,

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Speaker 2: if I could get that to work, what an incentive

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Speaker 2: And on top of the other incentives to buy resale,

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Speaker 2: that would be a great incentive to possibly change behavior

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Speaker 2: with our purchasing and consumption habits for the for the

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Speaker 2: good of the environment. And so I had that idea.

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Speaker 2: And I don't have a lot of good ideas, but

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Speaker 2: I thought it was a good one.

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Speaker 1: I would say, yes, be nice to yourself. I'm sure

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Speaker 1: it's very good.

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Speaker 2: I'm sure. I mean, I just don't think, like you know,

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Speaker 2: no one was doing it right. And so I was

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Speaker 2: working I'm a lawyer. I was working at Legal Services

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Speaker 2: in Rhode Island at the time, and so anyway, it

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Speaker 2: was my big idea that I told people about for

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Speaker 2: a couple of years, and I said, you know, someone

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Speaker 2: should really do that. And after a while I was like,

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Speaker 2: maybe I should try it. I mean, the pandemic hit.

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Speaker 2: My work situation became less fun, going to court by

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Speaker 2: myself and not really seeing my colleagues, and I was like,

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Speaker 2: I'm going to do this, and so that is, you know,

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Speaker 2: like a lot of people had had silver linings from

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Speaker 2: the pandemic in terms of ideas and stuff. That's kind

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Speaker 2: of when it all came together. I incorporated in twenty

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Speaker 2: twenty and got a website up by the next year.

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Speaker 2: So we're about four years with our online store right now.

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Speaker 1: Okay, And what was it like putting all this together,

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Speaker 1: especially during the height of COVID, when things were really

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Speaker 1: tough all around. What was the process like putting together

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Speaker 1: your own resale shop?

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Speaker 2: Well, you know, it was just online. And I said, well,

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Speaker 2: with the pandemic sort of you know, being loud in

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Speaker 2: my ear. You know, I didn't want to open an

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Speaker 2: in person situation. So I thought that, like, this is

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Speaker 2: obvious if we do this online or if I do

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Speaker 2: this online. And so what I did was tried to

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Speaker 2: first decide, you know, how is this going to look

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Speaker 2: like as a business and how am I going to

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Speaker 2: make it a reality in terms of online And I

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Speaker 2: had a couple of people help me. Someone helped me

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Speaker 2: with setting up a Shopify store, so I use that

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Speaker 2: as a platform for my online store. And then I

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Speaker 2: had found another friend through a friend contact, who helped

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Speaker 2: me with a kind of thinking about a logo and

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Speaker 2: things like that, and that was you know, done through Zoom.

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Speaker 2: I never met those guys, in fact, one of them

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Speaker 2: I still haven't met in person. But the big Shopified

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Speaker 2: computer guide I love that. But I did manage you know,

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Speaker 2: the logo guy Justin Kerr, who's fabulous. I did finally

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Speaker 2: meet him. I'm like, I can't believe it's been this long.

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Speaker 2: But uh so they helped me out and then at

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Speaker 2: you know, I started with my own closet, and then

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Speaker 2: I reached out to people from work, other lawyers, and

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Speaker 2: I said, do you have anything you want to donate?

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Speaker 2: And so, you know, my closet was basically mediums. It

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Speaker 2: was a small sampling and you know, what you do

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Speaker 2: is just you know, take pictures, take measurements, write a description,

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Speaker 2: upload these, upload the pictures and pop them up and

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Speaker 2: you know, using a platform like Shopify, they sort of

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Speaker 2: figure out the payment structure and things like that. You know,

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Speaker 2: I set up a non five oh one C three,

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Speaker 2: you know, through the I R S. I you know,

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Speaker 2: figured out the policies, privacy policies and all that stuff.

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Speaker 2: So it took some doing, but it was a good

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Speaker 2: time to really think about all those things. During you know,

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Speaker 2: twenty twenty I was home and that that's when it

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Speaker 2: all sort of came to be. And and so each

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Speaker 2: year we've uh tried to give more money to nonprofits.

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Speaker 2: You know. The concept is that in our online store,

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Speaker 2: if you buy something that you buy a sweater for

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Speaker 2: one hundred dollars, you pick a nonprofit from our list.

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Speaker 2: That's kind of fluctuated, but right now I've got eighteen

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Speaker 2: on there across the country, and you decide where you

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Speaker 2: want eighty five percent of the proceeds to go. So

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Speaker 2: if you buy one hundred dollars sweater and you pick

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Speaker 2: you know, meals on Wheels in Rhode Island, they're going

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Speaker 2: to get eighty five dollars. And so every month I'd

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Speaker 2: send out checks and that's how it goes. It's a

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Speaker 2: volunteer situation. Right right, I've not on a payroll, it's

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Speaker 2: not that size. And so I did this out of

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Speaker 2: my house. I you know, a friend helped me and

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Speaker 2: put stuff in her house. I got a storage unit

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Speaker 2: and then it got too big, and so last year

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Speaker 2: I found an actual workspace and Hope artist Village in

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Speaker 2: Patucket in Rhode Island, and so now I'm working out

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Speaker 2: of there. And now, you know, for the first time,

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Speaker 2: I'm offering some in person shopping opportunities, whereas before it

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Speaker 2: was just online.

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Speaker 1: That's wonderful. I mean, I'm looking at all of this apparel.

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Speaker 1: This is this is designer stuff. It's not like you're

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Speaker 1: just going to TJ Max or whatever and taking stuff

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Speaker 1: off of a rack. This is actually really well known names.

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Speaker 1: So you're really putting a lot of effort into curating

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Speaker 1: this story as well.

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Speaker 2: Yes, you know, it takes some time to put this

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Speaker 2: stuff up there. So I'm you know, all of it's

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Speaker 2: from donors. I mean, I've got fantastic group of donors

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Speaker 2: and the that group is growing all the time, and

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Speaker 2: so people bring me things and you know, I sort

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Speaker 2: of make a priority. I kind of start with the

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Speaker 2: most expensive resale and that is not an exact science,

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Speaker 2: but I find that out from the internet what things

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Speaker 2: are basically going for, and you know, kind of work

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Speaker 2: my way down. Now that I have an in person store,

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Speaker 2: I can offer more of a price range, but the

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Speaker 2: online store is really going to be fifty and above.

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Speaker 2: And I just you know, work along trying to put

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Speaker 2: as many things as I cannot. And you know, at

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Speaker 2: the end of the day, I'm hoping that the people

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Speaker 2: who donate up to us become the buyers, and the

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Speaker 2: buyers also become donators, because the whole point is to

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Speaker 2: really you know, look at your closet and you know,

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Speaker 2: donate what you don't need and hopefully it's used. But

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Speaker 2: then when you repopulate your closet, it is my wish

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Speaker 2: that you know, you choose resale and it's a success

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Speaker 2: if you choose resale, whether you've go impact a second

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Speaker 2: server or you go someplace else. I'm trying to convert

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Speaker 2: people and normalize that choice because of the all the

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Speaker 2: problems that you know, consumption has uh made for us,

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Speaker 2: for the planet, the waste, like if we're overflowed with

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Speaker 2: clothing right now, and the the you know, the textile

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Speaker 2: in the fashion industry really produce a lot of waste

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Speaker 2: while they make clothes. After they make clothes, they certainly

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Speaker 2: use a lot of energy. You know. The what they

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Speaker 2: pay garment workers is you know, not a living wage,

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Speaker 2: and you know, people are It's a system that is

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Speaker 2: built around profit and so that is the main priority.

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Speaker 2: It's an unregulated industry, so it's hard to sort of say, well,

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Speaker 2: you know, stop doing that. There's there's no mechanism there.

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Speaker 2: You know, in general terms, there's some places have Europe

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Speaker 2: has a few more regulations than we do. The state

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Speaker 2: of California has a few more regulations than the federal government,

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Speaker 2: but really there's it's unchecked and so it's a tremendous

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Speaker 2: problem for the planet. And what I'm just trying to

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Speaker 2: do is to get people to buy resale, but also

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Speaker 2: create a mechanism where the transaction, the resale transaction is maximized,

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Speaker 2: so you know, nonprofits are getting a boost at the

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Speaker 2: same time and just sort of you know, create a

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Speaker 2: win win situation all the way around for the buyer,

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Speaker 2: also for the donor because they see how far the

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Speaker 2: you know, the donation is really going for nonprofits, and

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Speaker 2: then you know, for the environment, for you know, have

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Speaker 2: a buying situation that's fun and you know, leave the

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Speaker 2: environment out of it. And that's what you know. So

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Speaker 2: I'm hoping, you know, catches fire and it is something

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Speaker 2: that can you know, be more normalized. And I think,

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Speaker 2: you know, resale is just booming and it would be

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Speaker 2: nice to have a way to you know, maximize this

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Speaker 2: this situation not just for for profit companies, but for

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Speaker 2: nonprofits as well.

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Speaker 1: Yeah, and you've got a lot of New England nonprofits

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Speaker 1: that you're working with. I mean, you're based in Rhode

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Speaker 1: Island and you've got a great list here. You've got

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Speaker 1: Save the Bay, you've got Meals on Wheels, Girls on

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Speaker 1: the Run. But then you're you're also working here in

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Speaker 1: Massachusetts with love Lane. You've got New England Science and

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Speaker 1: Sailing in Connecticut, the main Animal Health Alliance. So you're

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Speaker 1: not just working in one New England state. You are

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Speaker 1: working not just around the region either. You're sending money

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Speaker 1: to places like Guatemala in California. So this is a

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Speaker 1: really big deal.

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Speaker 2: Yes, it is. You know, we are a national organization

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Speaker 2: based in Rhode Island. Of course we have Rhode Island

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Speaker 2: nonprofits because that's where I mean, I started with the

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Speaker 2: contacts that I have here. And but when people pick,

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Speaker 2: like I think they look for you know, where they live,

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Speaker 2: and they also so I want to a geographic variety,

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Speaker 2: and then I also want to have a variety in

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Speaker 2: terms of programming, whether it's you know, the main Animal

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Speaker 2: Health Alliance or you know, food pantry in Atlanta and

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Speaker 2: San Francisco, or you know, indigenous women and girls in Guatemala.

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Speaker 2: So to have some sort of selection and so people have,

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Speaker 2: you know, we have a choice, and I think I'm

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Speaker 2: a believer that it's that this is that this can

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Speaker 2: change behavior because if you have agency to make that selection,

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Speaker 2: I think that shows consumers, like you know what I

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Speaker 2: what I do, My choices are actually pretty important. If

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Speaker 2: I can send eighty five dollars to black girls sew

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Speaker 2: or the invisible food pantry, like that's that's not nothing.

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Speaker 2: That's a big deal, you know. So I'm hoping that

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Speaker 2: you know, that is I think that the impact is

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Speaker 2: real and I do, and whether it's from you know,

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Speaker 2: my my own experience sort of dealing with individuals, the

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Speaker 2: relationships between donors and buyers and nonprofits and talking to

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Speaker 2: people or just looking at you know, how much we

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Speaker 2: give away and you know, to date we've given away

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Speaker 2: about fifty thousand dollars to nonprofits and it's just from

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Speaker 2: people buying stuff that they like and they want.

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Speaker 1: And look, it's eighty five percent of the proceeds. How

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Speaker 1: are you able to keep all this going? I mean, again,

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Speaker 1: that is incredibly selfless and thoughtful because again that is

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Speaker 1: a big chunk of money. But how does the operation

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Speaker 1: survive on fifteen percent of the proceeds?

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Speaker 2: Yes, I know, right, So you know I decided that

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Speaker 2: and you know, there are some people and maybe they're right,

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Speaker 2: you know, like that's kind of crazy, but I was like,

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Speaker 2: let's just do this. Let's just let's make this impact.

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Speaker 2: You know, I think that it is a lot of

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Speaker 2: money that goes to the nonprofit. And before we had

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Speaker 2: a space, our costs were really not high. You know,

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Speaker 2: it's volunteer. It's just me. I've had a you know,

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Speaker 2: a good friend helped me along the way, and some

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Speaker 2: and some other volunteers. But it is you know, working

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Speaker 2: out of our homes and you know, working on the computer.

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Speaker 2: You know. In terms of packaging and things like that,

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Speaker 2: like we had packaging, we mostly use like you know,

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Speaker 2: old Amazon bags, like there's a lot of this stuff

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Speaker 2: floating around, you know that we can operate with and

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Speaker 2: keep the cost down, but we are significant costs now

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Speaker 2: is when is paying rent in a new space. But

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Speaker 2: what we've done is opened up the shop to have

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Speaker 2: money come to us through in person sales in when

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Speaker 2: you know, we have limited hours and it's by appointment,

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Speaker 2: but the eighty five percent comes from the online sales.

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Speaker 2: And that's what we're trying to build up. But now

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Speaker 2: we can open up our store to receive money ourselves

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Speaker 2: to help us buy our bills and our main bills

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Speaker 2: rent at this point. Last year, you know, we sent

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Speaker 2: out an appeal letter to our family and friends to

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Speaker 2: if you want to support us, we're going to have rent.

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Speaker 2: You know, we want to keep this going. We need

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Speaker 2: to you know, if the volume's high enough we can

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Speaker 2: we'll be able to break even. And we're not quite

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Speaker 2: there yet, but we're close, and this year we'll send

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Speaker 2: out another appeal, but we'll get there. I'm confident. I'm

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Speaker 2: confident as more people know about us and come and

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Speaker 2: chop in person, that we'll be able to even that

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Speaker 2: out of it.

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Speaker 1: I think so. And what I also really appreciate about

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Speaker 1: what you're doing is your sewing circle, because I feel like,

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Speaker 1: you know, you see the local libraries around up here

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Speaker 1: where people come together, and you've got fixing days where

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Speaker 1: people bring all their stuff from mending days however you

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Speaker 1: want to call it. I really appreciate the fact that

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Speaker 1: you are giving people a place to come and mend

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Speaker 1: their clothing, because we live in such a fast fashioned world,

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Speaker 1: as you touched on a couple of minutes ago, we

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Speaker 1: are throwing out so much clothing and it's not like

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Speaker 1: it can go anywhere. But sometimes all you need is

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Speaker 1: just to sew a quick patch on something or you know,

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Speaker 1: and you can even do it in a way where

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Speaker 1: you don't even see it. Tell me a little bit

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Speaker 1: about your efforts in this regard.

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Speaker 2: Oh my gosh, it's been so joyful. So a couple

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Speaker 2: people in the second serve community, donors and buyers friends

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Speaker 2: of mine, were just like, you know, do you have

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Speaker 2: any other people sort of mentioning that they would like

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Speaker 2: to do some repairs, And so there were a couple

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Speaker 2: of people and I said, yeah, let's do it. You know,

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Speaker 2: I think I have room in the shop. We can

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Speaker 2: get people together. And then I got the word out

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Speaker 2: and then there was way too many people interested to

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Speaker 2: do in my little shop, and so it's held at

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Speaker 2: my church, Central Congregational Church and Providence and we meet there.

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Speaker 2: And what that is is people come with their things

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Speaker 2: that they want to repair. People come and maybe it's

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Speaker 2: not so I maybe it's like knitting. It's really anyone

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Speaker 2: who wants to come. Ken. There's some people who come

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Speaker 2: and just kind of, you know, look around. At first.

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Speaker 2: We try to have like little tutorials and things like that.

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Speaker 2: And the other thing is that you know, sometimes I

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Speaker 2: get donations that need a little TLC. There's a hem

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Speaker 2: coming out of the of a part of a skirt

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Speaker 2: not and people will help me with that. But you know,

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Speaker 2: the end result with the objective for that was to

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Speaker 2: do exactly what you said, is just to get these

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Speaker 2: closes back in use. But the unexpected joy that has

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Speaker 2: come from that is the community aspect of being around people,

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Speaker 2: meeting people in person, you know, like that is a

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Speaker 2: big deal. I mean not a lot of people. You know,

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Speaker 2: you get busy with your life and your phone in

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Speaker 2: your computer and when you get out to sort of

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Speaker 2: actually meet people, and so it's just been really fun

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Speaker 2: and I have to say, it's you know, second serve

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Speaker 2: in general, and there's this byproduct of getting to know

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Speaker 2: people and whether it's that sewing circle, whether it's a

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Speaker 2: you know, I had a this gentleman from Cape cod

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Speaker 2: who's white passed recently who brought me her collection of

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Speaker 2: clothing and just sort of you know, people working through

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Speaker 2: grief and it's just been very touching and you know,

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Speaker 2: it has been a blessing, this sort of unexpected part

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Speaker 2: of this which is really everything, and it fuels me,

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Speaker 2: energizes me. So you know, I'm very happy at what

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Speaker 2: seconds serve, the impact it's having in terms of the environment,

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Speaker 2: in terms of helping the nonprofits. But there's this community

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Speaker 2: aspect of it and it's very apparent in sewing circle,

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Speaker 2: but also with these other interactions. It is just joyful

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Speaker 2: and you know, you get to meet nice people, You

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Speaker 2: have great conversations, and I you know, I'm learning I

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Speaker 2: use a needle and thread, I'm very slowly using the

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Speaker 2: sewing machine. The people there to help me. We also

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Speaker 2: do visible mending, which is super fun, using embroidery to

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Speaker 2: fixed holes and sweaters, but being a little more creative,

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Speaker 2: like you know, there's no right or wrong way to

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Speaker 2: do that. You just have fun with it, so it's

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Speaker 2: all good.

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Speaker 1: Look as somebody who doesn't even know how to use

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Speaker 1: a sewing machine herself, I can crochet a square and

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Speaker 1: I can sort of use a needle in thread. So

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Speaker 1: the fact that you have such an affirming place right

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Speaker 1: where people can come and say, I want to do this,

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Speaker 1: but I really have no idea what I'm doing, and

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Speaker 1: it's okay because we're all learning together, right, we all

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Speaker 1: have the same idea.

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Speaker 2: It's all levels or no skill at all. You are

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Speaker 2: welcome and we just have fun, have tea and eat stuff.

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Speaker 2: You know. It's just like it's really I hope people

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Speaker 2: check it out. Yeah, I mean you can find out

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Speaker 2: on the website. You know, all the info is there. Yeah.

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Speaker 1: I was going to say it meets over at the

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Speaker 1: Central Congregational Church over in Providence, and you've got a

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Speaker 1: couple of these coming up here, and especially as we

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Speaker 1: get into winter, it's going to be cozy and cold

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Speaker 1: and you're going to want that nice warm tea and

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Speaker 1: some sort of warm snack. Because I feel like that's

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Speaker 1: that's why I kind of love the fiber arts, right,

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Speaker 1: because it's just like it's all about being cozy and

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Speaker 1: this is the perfect topic.

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Speaker 2: Yes, yes, and I think you know, we don't really

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Speaker 2: meet in the summer that much, but you know in

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Speaker 2: the it's tough in the winter. So like having those

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Speaker 2: things to look forward to and just have a little

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Speaker 2: structure to your Saturday, get out there and you know,

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Speaker 2: hang out with some other people. For sure, it's fun.

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Speaker 1: Well let's talk about then how people can get access

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Speaker 1: to this great catalog of yours that you've got. So

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Speaker 1: Second Serve what is your website? Are you on social media?

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Speaker 1: So on and so forth?

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Speaker 2: Yeah, so it's Second Serve resale dot org RG that's

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Speaker 2: our website. And you know, you can buy stuff off

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Speaker 2: the website if you are local and you know close

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Speaker 2: to you know, in southern mass or wherever, you know,

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Speaker 2: you want to drive to Petucket and come visit in

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Speaker 2: the shop where you can try things on. We have

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Speaker 2: more things in the shop and sort of a greater

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Speaker 2: price range in the shop, like I was saying before,

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Speaker 2: we're able to you know, this stuff I'm working on

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Speaker 2: is there. It's priced and just kind of waiting to

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Speaker 2: be put on the online store. So you can visit

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Speaker 2: the website at seconds Offresale dot org, or you can

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Speaker 2: come to Hope Artist Village in Patucket. That's where I'm located,

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Speaker 2: which is on Main Street, and that is that's on

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Speaker 2: the website as well. Instagram is a great place to

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Speaker 2: find me. It's at second dot serve, dot resale, and

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Speaker 2: I'm open my hours. We have limited hours, so when

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Speaker 2: every Wednesday tend to I'm open and then on Saturdays,

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Speaker 2: but the hours are kind of different. On Saturdays, it

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Speaker 2: was going to be ten to two, but I'm at

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Speaker 2: sow In Circle ten to twelve on some Saturdays, so

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Speaker 2: it's kind of not consistent on Saturdays, but it is

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Speaker 2: on Wednesday. If you happen to have time and a

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Speaker 2: working people, that's not a reality. But in addition to that,

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Speaker 2: I'm always available, always available by appointment. I live right

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Speaker 2: up the street in the Tucket and usually down there anyway.

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Speaker 1: Beautiful, all right, Second Serveresale dot org. Amy, what a

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Speaker 1: cool idea, and thanks so much for putting this together

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Speaker 1: and getting all this money out to nonprofits that, especially

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Speaker 1: these days, really really need it. I wish you all

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Speaker 1: the best and all the success.

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Speaker 2: Oh, thank you so much, Nicole. It's been a treat

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Speaker 2: to talk to you. And thank you for having me on.

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Speaker 1: Have a safe and healthy weekend. Please join me again

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Speaker 1: next week for another edition of the show. I'm Nicole

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Speaker 1: Davis from WBZ News Radio on iHeartRadio