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Speaker 1: I gotta be honest with you.

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Speaker 2: I've learned a lot from four when it comes to

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Speaker 2: dealing with customer service.

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Speaker 1: It's not a joke.

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Speaker 2: Like the guy knows what he's doing, Like he knows

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Speaker 2: how to complain and he knows.

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Speaker 1: It's crazy, you know.

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Speaker 2: I mean when we hear some of the things that

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Speaker 2: you know, you've you've gotten over the years, you know,

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Speaker 2: because you're not you know, taking all his bs that

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Speaker 2: these guys do, the run around that they give you.

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Speaker 2: You know, you'll wait, you know, for hours for a

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Speaker 2: phone call or whatever. I mean, it's crazy.

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Speaker 1: It's just customer service. Either. I got a buddy who's in.

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Speaker 3: Going through some stuff right now and we couldn't get

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Speaker 3: a hold of the facility, me and his wife, and

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Speaker 3: they were giving his wife the run around. And I'm

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Speaker 3: not on the emergency contacts, but I called anyway and

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Speaker 3: ripped into them and then they apologized and called his

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Speaker 3: wife and gave her the whole rundown.

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Speaker 1: Wow.

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Speaker 3: Because people don't want to because because you get too

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Speaker 3: many people that don't want to deal with it, and

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Speaker 3: they just do what they do and that's it. And

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Speaker 3: it's like, no, like I don't understand people can't get

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Speaker 3: doctor's appointments. I get it, doctor's appointments are hard to

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Speaker 3: get and stuff. But like my dad just won't take

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Speaker 3: no for an answer. He'll call every day until they

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Speaker 3: finally put it really oh yeah.

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Speaker 1: Like when I booked a doctor.

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Speaker 3: Port recently told me like end of February, I get

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Speaker 3: any and we'll talk about I mean, I'll call, they'll

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Speaker 3: tell me that, I'll put my name down, and then

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Speaker 3: I'll call every day, and that's they have an opening,

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Speaker 3: to have an opening, you have an opening, and then

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Speaker 3: and then they'll know, we'll put you on a cancelation list.

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Speaker 3: But if I'm calling all the time, I'll get on

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Speaker 3: their cancelation list and then they and then they answer

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Speaker 3: and then they know, oh let's call this guy and

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Speaker 3: I get in.

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Speaker 1: So if they if you just badger them enough that

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Speaker 1: they get it.

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Speaker 3: Wrong with that because like these these everyone's busy. But

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Speaker 3: it's if you're not first, your last man, you got

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Speaker 3: to get in there, Bobby. It's true, and the customer

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Speaker 3: service is the same thing.

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Speaker 2: I'll be honest with you, like I said back in

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Speaker 2: the day, whatever they would tell me initially, I would

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Speaker 2: just accept, which is terrible. It's terrible, because that's that's

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Speaker 2: not true. It's not it's you know, if you if

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Speaker 2: you push back and don't accept their bs, you'll get

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Speaker 2: what you want.

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Speaker 3: That's why a lot of these companies now stop doing

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Speaker 3: customer service, like door Dash and Uber, because they didn't

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Speaker 3: want to give you back which was rightfully yours. But

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Speaker 3: now the now the government came in said no, you

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Speaker 3: have to do customer service and you have to replace

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Speaker 3: things that need to be replaced.

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Speaker 1: Yeah.

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Speaker 2: I've learned push back from Thor and don't be feeble

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Speaker 2: and meek from Sky. So I have to try to

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Speaker 2: try to I'm trying to learn, you know, how to

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Speaker 2: not accept things.

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Speaker 1: I don't want to accept things.

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Speaker 2: So I ran into this situation yesterday where I had

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Speaker 2: to channel my inner Thor and get in there. And

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Speaker 2: I think I did a really good job, to be

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Speaker 2: honest with you. Well, I I heard just the fact

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Speaker 2: that I even noticed this was great. Was that I

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Speaker 2: noticed I got charged for my ESPN subscription twice. So

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Speaker 2: I have the bundle. I have the Disney ESPN and

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Speaker 2: Hulu bundle because you know, I finally had enough of

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Speaker 2: not having Hulu last year, and so I switched over

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Speaker 2: and I got the bundle.

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Speaker 1: Watched everything on Netflix.

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Speaker 2: Yeah, I'm done. I'm done with Netflix. So now I

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Speaker 2: need to start doing Hulu. And so I ended up

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Speaker 2: doing that last year, and then I had the full

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Speaker 2: year of ESPN already ESPN Plus, and so I said, well,

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Speaker 2: I don't need that, so cancel that and then I'll

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Speaker 2: do the bundle. So done and done, and so I

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Speaker 2: paid for all that that was done. Well, I just

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Speaker 2: noticed that I got charged for the year for ESPN

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Speaker 2: Plus again, and I'm like, what the hell.

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Speaker 3: See, that's something too that a lot of people don't do.

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Speaker 3: A lot people don't check their finances, and this is

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Speaker 3: a I learned from my mom. So I'm always checking

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Speaker 3: my credit card, bank statements.

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Speaker 1: You have to your poor wife.

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Speaker 3: You have to well then, because stuff my coffee and exactly.

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Speaker 1: People make mistakes, and also companies do shitty stuff.

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Speaker 3: And then when I hear so, I always check my

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Speaker 3: paychecks too. Companies people make mistakes. But I found out

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Speaker 3: Emily doesn't check your paychecks. I was passed out.

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Speaker 2: This is going to raise you. So I noticed that

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Speaker 2: I get charged and it was hefty. It's for the year.

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Speaker 2: It was one hundred and twenty nine ninety nine.

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Speaker 1: It's Highway Roberts, and I went, because you already have ESPN,

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Speaker 1: I have it.

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Speaker 2: I don't need two subscriptions, So to me, this is easy.

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Speaker 2: I'm just gonna say, you double charge me. Look, I

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Speaker 2: don't have two accounts. I don't need obviously two subscriptions,

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Speaker 2: so you screwed up refund me. So I jump on

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Speaker 2: the chat, big chat, big chat guy. See that's a

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Speaker 2: risk too. I'm not a chat guy yet you like

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Speaker 2: to talk to pens.

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Speaker 3: It depends on if it's something like like recently, my

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Speaker 3: mortgage company paid my the wrong flood insurance and the

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Speaker 3: only reason I found out was because I went on

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Speaker 3: my mortgage statements to see, like just to check when

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Speaker 3: my ass girl count was doing. Otherwise I never would

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Speaker 3: have known, and it was an extra seven hundred dollars.

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Speaker 3: So trust me, I figured that whole thing. Okay, But

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Speaker 3: like something like that, I'm not chatting it, but something

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Speaker 3: like this, I would chat it because it's easy because

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Speaker 3: you never know if you're gonna get AI or not

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Speaker 3: with chat.

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Speaker 2: So you initially do get AI, and then I have

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Speaker 2: a thing just said talk to customer service, and I

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Speaker 2: just continually type that and then they finally connect you

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Speaker 2: with an actual I guess a human Wendy.

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Speaker 1: I don't know if it was Wendy. I don't know

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Speaker 1: if it was Wendy. That was the name they gave me.

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Speaker 1: So I'm like, hey, Wendy, what's up.

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Speaker 2: So I tell Wendy about my situation that I was

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Speaker 2: double charged and I would like a refund. And so,

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Speaker 2: and I'm very kind of Kurt in this chat where

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Speaker 2: it's like I'm not taking anything, but I want my

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Speaker 2: refund and that's it, and that's it. I don't want

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Speaker 2: to talk about anything else. Please give me my refund.

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Speaker 2: And so, of course you got to still go through

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Speaker 2: the whole process of Okay, I got to verify it's

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Speaker 2: you and do all this, Yes, give you tell me

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Speaker 2: what's your name, what's your email, what is the card

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Speaker 2: to attached the account?

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Speaker 1: This and that?

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Speaker 2: And I mean it's like, come on, like it's all

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Speaker 2: right there. You already know it's me to stop it.

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Speaker 2: But whatever, Okay, fine, we go through that whole process.

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Speaker 2: And then this is where I really felt like for

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Speaker 2: because it really bothered me. Oh, she says, okay, I

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Speaker 2: do see you have two subscriptions here, no problem. Let

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Speaker 2: me talk to my supervisor. Because I'm not allowed to

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Speaker 2: issue the refund, they have to approve it. I said, okay,

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Speaker 2: and then they said and then she came back and said, yeah,

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Speaker 2: because I'm not allowed to issue the refund, I will

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Speaker 2: try my best to convince my supervisor to give you

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Speaker 2: a refund.

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Speaker 3: And I went, what, yeah, I would have wrote back,

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Speaker 3: convinced question Marks.

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Speaker 1: A million percent? What I did?

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Speaker 2: I can tell you I got. I've learned from this man,

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Speaker 2: I wrote, convince question Mark. That's an odd thing to say.

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Speaker 2: I'm owed this money. I don't think you need to

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Speaker 2: convince him. Wow, did you drop unacceptable?

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Speaker 1: Yet? Not yet? Okay, now yet it's coming. It's coming.

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Speaker 2: And so I'm sitting there, you know, and I'm waiting,

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Speaker 2: you know, for the supervisor. I guess the convincing to

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Speaker 2: go on, and I'm like, wait, what that doesn't make sense,

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Speaker 2: you know, like whatever. So then they she comes back,

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Speaker 2: Great news.

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Speaker 1: Oh, here we go. She convinced that she convinced him.

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Speaker 2: The supervisor has approved your refund and you should see

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Speaker 2: within whatever many business days one hundred you will get

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Speaker 2: one hundred and nineteen point fifteen cents back. And I went, wait, yeah,

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Speaker 2: I was charged one hundred and twenty nine ninety nine.

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Speaker 2: Where's the other money? Yeah, I go, I know it's

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Speaker 2: only like ten bucks or whatever, But why am I

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Speaker 2: not getting my favorite.

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Speaker 3: Money, penny? You're not getting a penny? I'm confused. Are

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Speaker 3: you giving me ten dollars for free? When has that

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Speaker 3: ever happened? From ESPN?

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Speaker 2: And again back in the day again, I may have

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Speaker 2: just been like, Okay, at least I got some of

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Speaker 2: my money back, but I'm like, no, I shouldn't have

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Speaker 2: gotten charged at all.

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Speaker 1: No, why are they getting to keep.

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Speaker 4: Yeah saying down at this point, that's so insane.

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Speaker 1: Why are you giving this? Well, you know, Disney needs

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Speaker 1: a little bit of mind. Why are they getting organization?

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Speaker 4: Yeah? I just feel like like if I had got

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Speaker 4: to the point where Eddie had got, I'm already exhausted,

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Speaker 4: you know what I mean, I've already felt like I

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Speaker 4: fine enough.

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Speaker 1: I'm actually riled up. I put this. Think about this way.

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Speaker 3: You're sitting here, right, hi, somebody walks into our studio,

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Speaker 3: opens your purse and you go, oh, what what's going on?

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Speaker 3: Like you start doing that and they take out one

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Speaker 3: hundred and twenty nine dollars and just walk out, and

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Speaker 3: then you go to them and they go, hey, give

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Speaker 3: my money back, and they give you one hundred and

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Speaker 3: nineteen back. You're gonna go okay, and then just walk

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Speaker 3: away like that's the equivalent. That's literally what ESPN just did, right.

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Speaker 4: But if I have to like argue to get my

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Speaker 4: one hundred and nineteen back, I'm exhausted by the end

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Speaker 4: of that moment, and I just go, it's crazy, Okay,

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Speaker 4: I screw you guy, I'm out there.

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Speaker 1: You no, they're taking your money.

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Speaker 4: She accepts it, but I accept it because I've I

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Speaker 4: this is.

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Speaker 2: The person that a homeless guy walked up to her

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Speaker 2: and just yelled out at M and she gave.

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Speaker 1: Him twenty dollars you need. That's nuts. Cannot accept. I

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Speaker 1: only fight so much.

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Speaker 4: I have a lot of anxiety about people pleasing, So

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Speaker 4: having this interact pleasing from ESPs Wendy, I don't want.

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Speaker 1: To she is she pocketing the ten bucks? I don't know,

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Speaker 1: I don't care. This is the exact You guys are

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Speaker 1: the complete opposites. I feel I learned.

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Speaker 3: I feel my mom because my mom's listening right now.

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Speaker 3: I guess I feel her like thinking, sky's a cycle. Oh, really,

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Speaker 3: it's just like you.

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Speaker 4: She likes me less today.

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Speaker 2: So I write back, why is am I not getting

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Speaker 2: my full one twenty nine nine?

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Speaker 4: Back?

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Speaker 2: Yeah, and she writes back that her supervisor says, I

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Speaker 2: got some sort of discount on the bundle, That's why

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Speaker 2: I'm getting this. And I go, wait, that doesn't add up.

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Speaker 2: That doesn't They're two completely separate transactions. I go, one

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Speaker 2: has nothing to do with the other. What are you

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Speaker 2: talking about.

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Speaker 4: That because you're not asking for a refund from the bundle. Oh,

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Speaker 4: you're asking for the double charge.

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Speaker 1: Of the full.

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Speaker 2: They literally have nothing to do with each other. And

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Speaker 2: I went, that doesn't make any sense. So I type

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Speaker 2: all of that, Oh, that doesn't make any sense. These

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Speaker 2: are two separate transactions. One has nothing to do with

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Speaker 2: the other. This uh subscription that I just got charged

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Speaker 2: for I never got a discount for. So why am

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Speaker 2: I being raising money for this? You're charging me for

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Speaker 2: something that was supposed to already be canceled. You're making

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Speaker 2: no sense. Yeah, And so I said, I will this

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Speaker 2: is unacceptable. I will not accept anything but my full refund.

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Speaker 2: I mean, it's true, doesn't make any sense sense a

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Speaker 2: little bit. I gotta get you know I gotta get this.

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Speaker 2: So what she say, so, okay, let me speak again

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Speaker 2: to my supervisor.

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Speaker 1: What's up? So then she comes back.

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Speaker 2: Great news, you have been approved to get your full refund.

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Speaker 3: And I went, okay, So this is where though, this

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Speaker 3: is where I want to see. Sorry, this is where

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Speaker 3: I want to see. I would have at this point

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Speaker 3: said that is great news. But here's I want some

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Speaker 3: better news because this has been such a hassle for me. Oh,

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Speaker 3: you guys made such a massive mistake that I think

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Speaker 3: unless you give me a discount on my year membership,

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Speaker 3: I think I may cancel my subscription altogether. Wow, the Master,

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Speaker 3: And the next thing you know, you're getting an extra

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Speaker 3: ten to fifteen off descripture.

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Speaker 1: This guy's the Master. I didn't even come into my line.

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Speaker 1: That's why I would have done it, didn't even come.

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Speaker 2: I was so proud of myself that I was able

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Speaker 2: to get my refund.

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Speaker 1: Good kid.

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Speaker 2: But but but this I didn't even get description nine.

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Speaker 2: Uh no, so the bundle is different, but that one

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Speaker 2: twenty nine was the one just for ESPN.

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Speaker 3: Whatever the bundle is, you'd be paying fifteen dollars less

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Speaker 3: right now. Okay, this guy would be out ten.

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Speaker 4: Dollars if I even got that much better?

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Speaker 1: Oh my god.

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Speaker 4: Yeah, they probably can smell be coming a mile.

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Speaker 3: They probably ask you for more money. Yeah, I probably said, Oh,

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Speaker 3: they'd be like, actually, to get your money back, we

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Speaker 3: need an extra fifty dollars.

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Speaker 1: She hands up with less than she even started arguing places.

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Speaker 2: And doesn't have ESPN at all. Wow, So all right,

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Speaker 2: Well that's good news. And it's also again, I gotta

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Speaker 2: learn from this guy, Gotta take notes that you can

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Speaker 2: you can do more.

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Speaker 1: It's a gift, man. It is crazy to learn from

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Speaker 1: the two best, my mom and dad. Always everybody, I

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Speaker 1: don't doubt it.