WEBVTT - Best Return Policy 

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<v Speaker 1>So I was hanging out with some of my friends

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<v Speaker 1>that I grew up with this weekend, my White Lake friends,

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<v Speaker 1>if you will. And one of my best friends is

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<v Speaker 1>getting married very soon, and her mom was telling us

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<v Speaker 1>about how she had to place a bulk order of

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<v Speaker 1>champagne because we have a lot of festivities coming up.

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<v Speaker 1>She ordered somewhere around I want to say, six hundred

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<v Speaker 1>bottles of champagne from Costco.

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<v Speaker 2>How how many people are coming to this wedding?

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<v Speaker 1>Honestly, I don't know. I didn't ask a lot of questions, but.

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<v Speaker 2>I know that bottles of champagne.

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<v Speaker 1>Her mom is also hosting, like they're doing a joint

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<v Speaker 1>bridle shower, so there's like a couple lot there's a

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<v Speaker 1>couple of different events coming up where they're gonna need

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<v Speaker 1>some champagne. Plus we just like champagne. Some bulk order

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<v Speaker 1>from Costco and found out that she got all of

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<v Speaker 1>her money back because some of the bottles in the

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<v Speaker 1>boxes were randomly exploding, like popping off. Some of the

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<v Speaker 1>bottles were shattering and she couldn't figure out why, and

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<v Speaker 1>it was like maybe one or two per case, so

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<v Speaker 1>nowhere near the six hundred. But she went to Costco

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<v Speaker 1>and was like, yo, like some of these bottles, I

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<v Speaker 1>haven't done anything. They've literally just been sitting there. They're exploding,

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<v Speaker 1>they're shattering. It's causing a mess. Can we figure out

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<v Speaker 1>what to do? And they were like, you can keep

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<v Speaker 1>the bottles, We're just going to refund you because we're

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<v Speaker 1>having an issue with it. So she got refunded for

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<v Speaker 1>six hundred bottles of champagne.

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<v Speaker 2>No, not to swear. I'm supprised they didn't make her

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<v Speaker 2>bring in the exploded no bottles.

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<v Speaker 3>They could do anything.

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<v Speaker 4>So this was an issue that other people were experiencing.

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<v Speaker 4>I guess so okay, okay, yeah, because that like the

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<v Speaker 4>first I thought, Okay, Shannon's respected. I'm about to just

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<v Speaker 4>call Kroger. Yes, I mean Cosco, is I got bottles exploding?

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<v Speaker 4>If nobody's gonna change.

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<v Speaker 1>They were having an issue. But she's like, I still

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<v Speaker 1>have four hundred bottles of champagne.

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<v Speaker 3>That haven't exploded yet.

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<v Speaker 2>That is insane. First three we still can't get over

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<v Speaker 2>six hundred buck. That's a campaign. That's like my dream.

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<v Speaker 3>Do they need a few extra guests?

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<v Speaker 1>Has the best return policy or like where can you

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<v Speaker 1>return something? Beyonca, I know you do this occasionally occasionally.

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<v Speaker 2>Everything she wears.

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<v Speaker 5>She I should see my trunk right now. I think

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<v Speaker 5>I have two suitcases I got to return. I got

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<v Speaker 5>three pairs of shoes. She's dollars with the clothes. I'll

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<v Speaker 5>go on back.

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<v Speaker 2>You know, she has the taggers.

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<v Speaker 1>Where's the best one that always takes it back?

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<v Speaker 3>Bianca?

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<v Speaker 5>So hopefully no one from the store is listening. But Macy's,

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<v Speaker 5>I always wear their dresses and then return them after

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<v Speaker 5>the occasion because I have my tag gun.

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<v Speaker 2>Tag gun. She has a tagger may never question.

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<v Speaker 6>That's nice.

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<v Speaker 3>Wow, have you ever miss tagged the wrong dress?

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<v Speaker 2>Sorry? I can't take on.

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<v Speaker 4>That's cool, So I remember, I'll give you this story

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<v Speaker 4>while we figure out Beyonca's story. I felt I just

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<v Speaker 4>would love to know if she miss tags something, he's

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<v Speaker 4>coming something from Amazon instead of oh that's a good question,

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<v Speaker 4>that would be absolutely crazy. Yeah, have you missed with

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<v Speaker 4>your tag gun? First of where do you get a

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<v Speaker 4>tag gun at? So they're selling tag guns? Okay, so wait,

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<v Speaker 4>we got to get your Micael home on go ahead.

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<v Speaker 6>Sorry.

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<v Speaker 5>So it's just like when you go to the store,

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<v Speaker 5>it's like a little needle. You put it through the

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<v Speaker 5>clothes and you attach the tag to the clothes, shoot

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<v Speaker 5>it in, pull it out.

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<v Speaker 3>Have you miss tagged anything and send it back to

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<v Speaker 3>the wrong place.

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<v Speaker 5>No, but I did almost make a mistake when I

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<v Speaker 5>was returning my Hour magazine dress. I wore that and

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<v Speaker 5>I was returning to Macy's and I was telling the

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<v Speaker 5>Lyddy she I was just like, yeah, just not the

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<v Speaker 5>one I wanted. I went with like a gold dress instead,

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<v Speaker 5>and she was like, oh, can I see what dress

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<v Speaker 5>you wore instead?

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<v Speaker 3>I want to see the dress. I don't got rosy.

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<v Speaker 4>I was in Target one time and I had to

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<v Speaker 4>return something and there was a woman in front of me.

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<v Speaker 4>She had like a few things, and one of the

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<v Speaker 4>things like a box of shoes, and she got done

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<v Speaker 4>with her return and she walked off and I waited until,

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<v Speaker 4>you know, the people behind the counter say it, okay,

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<v Speaker 4>it's your turn.

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<v Speaker 2>Yeah.

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<v Speaker 4>So, prior to me being waved up, I seen the

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<v Speaker 4>one that had the shoes, look at the other girl

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<v Speaker 4>that was whatever, was like oh so then she waves you.

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<v Speaker 4>I'm like, what's what's going on? She was like, do

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<v Speaker 4>these look worn to you? They was so worn it

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<v Speaker 4>looked like she had walked the Thanksgiving Day parade. Life

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<v Speaker 4>was like, no way that these shoes were not used.

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<v Speaker 7>She probably got banned from returning at Target because those

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<v Speaker 7>who think like they make you give your red card

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<v Speaker 7>or you're like your driver's license if you don't have

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<v Speaker 7>a red card, they're like actually kind of strict.

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<v Speaker 2>When it comes you know. So you got Amazon as Amazon.

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<v Speaker 2>I took my frat shoes back to Amazon.

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<v Speaker 4>Bianci and a frat makes so much sense A four

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<v Speaker 4>four six sixty five sixty five four eight. I want

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<v Speaker 4>to hear from people behind the counter that are receiving

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<v Speaker 4>the items, yes, and then I want to hear from

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<v Speaker 4>people wh we were sending them back.

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<v Speaker 3>We got Ray on the line. What's up, Ray?

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<v Speaker 6>What's up guys? How we doing?

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<v Speaker 2>Good morning?

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<v Speaker 6>Yeah?

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<v Speaker 3>Good morning man? What's going on?

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<v Speaker 6>I just had to call in just off the The

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<v Speaker 6>main thing in the in the conversation as Costco. Are

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<v Speaker 6>you guys not hip to the Costco returns no educators?

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<v Speaker 4>Right?

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<v Speaker 6>Oh my god, guys. Costco takes back everything. I know.

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<v Speaker 6>I got a buddy of mine that's moved like four

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<v Speaker 6>different times every three years. He gets new couches from Costco.

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<v Speaker 6>He gets a full refund.

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<v Speaker 3>So what do you mean, Yeah, give us, give us

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<v Speaker 3>the details like Costco.

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<v Speaker 6>So like Costco has like a satisfaction guaranteed policy.

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<v Speaker 1>I like you.

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<v Speaker 6>So as long as you just tell them like this

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<v Speaker 6>hurts me or this or that, like, they will return everything.

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<v Speaker 6>That's why we shop at Costco. Share that I returned

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<v Speaker 6>like four years later, it got my full refund.

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<v Speaker 4>Ray Lizen, we have a Costco employee on the line.

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<v Speaker 4>We're gonna keep on there. Yes, And then we got

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<v Speaker 4>Alicia on the line, who is a Costco employee. Elisa,

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<v Speaker 4>are you hearing what Ray's saying about your policy? Yeah?

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<v Speaker 8>So I work returns and the membership department, and yeah,

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<v Speaker 8>we return anything up to ten years.

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<v Speaker 7>Oh my god, wait a minute, anything, Yeah what any

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<v Speaker 7>I didn't know that.

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<v Speaker 8>No, the only thing that we haven't read we cannot

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<v Speaker 8>return up to ten years is anything with a screen,

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<v Speaker 8>so electronics with electronic.

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<v Speaker 3>And open.

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<v Speaker 2>Thank god.

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<v Speaker 4>No, listen.

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<v Speaker 8>I had a lady come in about three hundred dollars

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<v Speaker 8>worth of grocery stuff. She would eat spaghetti like it's

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<v Speaker 8>a three pack. She'll eat two to three jars of

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<v Speaker 8>the spaghetti, bring back one jar and say she's allergic

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<v Speaker 8>to it.

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<v Speaker 6>Didn't like.

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<v Speaker 3>That. Want to say one thing, Go ahead, ray.

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<v Speaker 6>You guys, I just want to say that, you know,

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<v Speaker 6>I wasn't afraid when the when the Costco employee was

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<v Speaker 6>on the line as well, because they've always been so

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<v Speaker 6>kind to me. Yeah, you guys know what you're signing

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<v Speaker 6>up for when you return when you work that return

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<v Speaker 6>line at Costco, and we love.

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<v Speaker 3>You giving me your membership number. It's pretty good.

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<v Speaker 8>You can actually return your membership up until the last

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<v Speaker 8>day of.

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<v Speaker 6>Today.

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<v Speaker 3>Give us everything. What do we need to know from Costco?

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<v Speaker 3>Give us all the tips and drigues.

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<v Speaker 8>Yeah, I'm telling you Casco. Costco takes care of their

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<v Speaker 8>employees and takes care of their members.

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<v Speaker 2>Okay, so so far, Okay, we I have a question.

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<v Speaker 7>So I usually will buy some outdoor plants from Costco,

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<v Speaker 7>like in the spring, and by the end of the summer.

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<v Speaker 7>There are some summers I'm not very good about watering

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<v Speaker 7>my plants. If they are dead by the end of

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<v Speaker 7>the summer, you're telling me I could bring them back

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<v Speaker 7>and get a refund.

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<v Speaker 2>Will you pick up Danielle because she has a story

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<v Speaker 2>similar to that.

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<v Speaker 8>We get all on plants. People will bring them back.

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<v Speaker 8>You have a year with any plants.

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<v Speaker 4>You guys, I feel like we gotta we gotta keep you.

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<v Speaker 4>We gotta keep Alicia. I need you to hang on

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<v Speaker 4>the line, your your return right now at this point.

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<v Speaker 4>And Danielle has something similar to Shannon your question about plants.

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<v Speaker 3>Danielle, what's your situation?

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<v Speaker 1>Yeah, my dad buys plants from Costco all of the time,

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<v Speaker 1>and then at the end of the season, when they're dead,

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<v Speaker 1>just like Shannon says, he just takes them back and

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<v Speaker 1>says that they died.

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<v Speaker 8>They're dead.

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<v Speaker 3>And Alicia, this is okay, Yeah, we take it all back.

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<v Speaker 9>We can't say no, what are you guys? So, so

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<v Speaker 9>the difference between us and the other stores is that

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<v Speaker 9>we make our profit on the memberships, so we don't

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<v Speaker 9>make very little profit on the floor, so.

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<v Speaker 8>We can take that cut with all products on the floor.

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<v Speaker 9>We we don't have to worry about what we sell.

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<v Speaker 4>Okay, okay, So so far we've covered. Memberships can be

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<v Speaker 4>brought in up until the day before they expire. We're

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<v Speaker 4>checked on that. Dead plants for the season, we're checked

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<v Speaker 4>on that. Let's go to line seven. We got Cougy,

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<v Speaker 4>we got shown on the line. Saw what's your Costco situation.

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<v Speaker 6>Well, my son got a drone from Costco for his birthday.

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<v Speaker 6>We went out to the soccer building.

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<v Speaker 3>We launched it out in the air, but the five

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<v Speaker 3>minutes it just like took right off and never came back.

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<v Speaker 4>How do you.

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<v Speaker 2>Return something that you don't even.

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<v Speaker 3>Have the returning that you don't have.

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<v Speaker 6>Trained to pick the box in and they.

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<v Speaker 3>Returned, okay. Alicia Alisa confirmed this story. Yeah.

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<v Speaker 9>Yeah, if you.

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<v Speaker 8>Don't have it for the most part, if you have

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<v Speaker 8>some evidence of having it, or we can look it

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<v Speaker 8>up on the membership, we will return it.

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<v Speaker 3>If you have some elements you

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<v Speaker 6>Don't need the drone, just bring the bow for about

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<v Speaker 6>thirty factions and I just took off and everything