Speaker 1: So I was hanging out with some of my friends
Speaker 1: that I grew up with this weekend, my White Lake friends,
Speaker 1: if you will. And one of my best friends is
Speaker 1: getting married very soon, and her mom was telling us
Speaker 1: about how she had to place a bulk order of
Speaker 1: champagne because we have a lot of festivities coming up.
Speaker 1: She ordered somewhere around I want to say, six hundred
Speaker 1: bottles of champagne from Costco.
Speaker 2: How how many people are coming to this wedding?
Speaker 1: Honestly, I don't know. I didn't ask a lot of questions, but.
Speaker 2: I know that bottles of champagne.
Speaker 1: Her mom is also hosting, like they're doing a joint
Speaker 1: bridle shower, so there's like a couple lot there's a
Speaker 1: couple of different events coming up where they're gonna need
Speaker 1: some champagne. Plus we just like champagne. Some bulk order
Speaker 1: from Costco and found out that she got all of
Speaker 1: her money back because some of the bottles in the
Speaker 1: boxes were randomly exploding, like popping off. Some of the
Speaker 1: bottles were shattering and she couldn't figure out why, and
Speaker 1: it was like maybe one or two per case, so
Speaker 1: nowhere near the six hundred. But she went to Costco
Speaker 1: and was like, yo, like some of these bottles, I
Speaker 1: haven't done anything. They've literally just been sitting there. They're exploding,
Speaker 1: they're shattering. It's causing a mess. Can we figure out
Speaker 1: what to do? And they were like, you can keep
Speaker 1: the bottles, We're just going to refund you because we're
Speaker 1: having an issue with it. So she got refunded for
Speaker 1: six hundred bottles of champagne.
Speaker 2: No, not to swear. I'm supprised they didn't make her
Speaker 2: bring in the exploded no bottles.
Speaker 3: They could do anything.
Speaker 4: So this was an issue that other people were experiencing.
Speaker 4: I guess so okay, okay, yeah, because that like the
Speaker 4: first I thought, Okay, Shannon's respected. I'm about to just
Speaker 4: call Kroger. Yes, I mean Cosco, is I got bottles exploding?
Speaker 4: If nobody's gonna change.
Speaker 1: They were having an issue. But she's like, I still
Speaker 1: have four hundred bottles of champagne.
Speaker 3: That haven't exploded yet.
Speaker 2: That is insane. First three we still can't get over
Speaker 2: six hundred buck. That's a campaign. That's like my dream.
Speaker 3: Do they need a few extra guests?
Speaker 1: Has the best return policy or like where can you
Speaker 1: return something? Beyonca, I know you do this occasionally occasionally.
Speaker 2: Everything she wears.
Speaker 5: She I should see my trunk right now. I think
Speaker 5: I have two suitcases I got to return. I got
Speaker 5: three pairs of shoes. She's dollars with the clothes. I'll
Speaker 5: go on back.
Speaker 2: You know, she has the taggers.
Speaker 1: Where's the best one that always takes it back?
Speaker 3: Bianca?
Speaker 5: So hopefully no one from the store is listening. But Macy's,
Speaker 5: I always wear their dresses and then return them after
Speaker 5: the occasion because I have my tag gun.
Speaker 2: Tag gun. She has a tagger may never question.
Speaker 6: That's nice.
Speaker 3: Wow, have you ever miss tagged the wrong dress?
Speaker 2: Sorry? I can't take on.
Speaker 4: That's cool, So I remember, I'll give you this story
Speaker 4: while we figure out Beyonca's story. I felt I just
Speaker 4: would love to know if she miss tags something, he's
Speaker 4: coming something from Amazon instead of oh that's a good question,
Speaker 4: that would be absolutely crazy. Yeah, have you missed with
Speaker 4: your tag gun? First of where do you get a
Speaker 4: tag gun at? So they're selling tag guns? Okay, so wait,
Speaker 4: we got to get your Micael home on go ahead.
Speaker 6: Sorry.
Speaker 5: So it's just like when you go to the store,
Speaker 5: it's like a little needle. You put it through the
Speaker 5: clothes and you attach the tag to the clothes, shoot
Speaker 5: it in, pull it out.
Speaker 3: Have you miss tagged anything and send it back to
Speaker 3: the wrong place.
Speaker 5: No, but I did almost make a mistake when I
Speaker 5: was returning my Hour magazine dress. I wore that and
Speaker 5: I was returning to Macy's and I was telling the
Speaker 5: Lyddy she I was just like, yeah, just not the
Speaker 5: one I wanted. I went with like a gold dress instead,
Speaker 5: and she was like, oh, can I see what dress
Speaker 5: you wore instead?
Speaker 3: I want to see the dress. I don't got rosy.
Speaker 4: I was in Target one time and I had to
Speaker 4: return something and there was a woman in front of me.
Speaker 4: She had like a few things, and one of the
Speaker 4: things like a box of shoes, and she got done
Speaker 4: with her return and she walked off and I waited until,
Speaker 4: you know, the people behind the counter say it, okay,
Speaker 4: it's your turn.
Speaker 2: Yeah.
Speaker 4: So, prior to me being waved up, I seen the
Speaker 4: one that had the shoes, look at the other girl
Speaker 4: that was whatever, was like oh so then she waves you.
Speaker 4: I'm like, what's what's going on? She was like, do
Speaker 4: these look worn to you? They was so worn it
Speaker 4: looked like she had walked the Thanksgiving Day parade. Life
Speaker 4: was like, no way that these shoes were not used.
Speaker 7: She probably got banned from returning at Target because those
Speaker 7: who think like they make you give your red card
Speaker 7: or you're like your driver's license if you don't have
Speaker 7: a red card, they're like actually kind of strict.
Speaker 2: When it comes you know. So you got Amazon as Amazon.
Speaker 2: I took my frat shoes back to Amazon.
Speaker 4: Bianci and a frat makes so much sense A four
Speaker 4: four six sixty five sixty five four eight. I want
Speaker 4: to hear from people behind the counter that are receiving
Speaker 4: the items, yes, and then I want to hear from
Speaker 4: people wh we were sending them back.
Speaker 3: We got Ray on the line. What's up, Ray?
Speaker 6: What's up guys? How we doing?
Speaker 2: Good morning?
Speaker 6: Yeah?
Speaker 3: Good morning man? What's going on?
Speaker 6: I just had to call in just off the The
Speaker 6: main thing in the in the conversation as Costco. Are
Speaker 6: you guys not hip to the Costco returns no educators?
Speaker 4: Right?
Speaker 6: Oh my god, guys. Costco takes back everything. I know.
Speaker 6: I got a buddy of mine that's moved like four
Speaker 6: different times every three years. He gets new couches from Costco.
Speaker 6: He gets a full refund.
Speaker 3: So what do you mean, Yeah, give us, give us
Speaker 3: the details like Costco.
Speaker 6: So like Costco has like a satisfaction guaranteed policy.
Speaker 1: I like you.
Speaker 6: So as long as you just tell them like this
Speaker 6: hurts me or this or that, like, they will return everything.
Speaker 6: That's why we shop at Costco. Share that I returned
Speaker 6: like four years later, it got my full refund.
Speaker 4: Ray Lizen, we have a Costco employee on the line.
Speaker 4: We're gonna keep on there. Yes, And then we got
Speaker 4: Alicia on the line, who is a Costco employee. Elisa,
Speaker 4: are you hearing what Ray's saying about your policy? Yeah?
Speaker 8: So I work returns and the membership department, and yeah,
Speaker 8: we return anything up to ten years.
Speaker 7: Oh my god, wait a minute, anything, Yeah what any
Speaker 7: I didn't know that.
Speaker 8: No, the only thing that we haven't read we cannot
Speaker 8: return up to ten years is anything with a screen,
Speaker 8: so electronics with electronic.
Speaker 3: And open.
Speaker 2: Thank god.
Speaker 4: No, listen.
Speaker 8: I had a lady come in about three hundred dollars
Speaker 8: worth of grocery stuff. She would eat spaghetti like it's
Speaker 8: a three pack. She'll eat two to three jars of
Speaker 8: the spaghetti, bring back one jar and say she's allergic
Speaker 8: to it.
Speaker 6: Didn't like.
Speaker 3: That. Want to say one thing, Go ahead, ray.
Speaker 6: You guys, I just want to say that, you know,
Speaker 6: I wasn't afraid when the when the Costco employee was
Speaker 6: on the line as well, because they've always been so
Speaker 6: kind to me. Yeah, you guys know what you're signing
Speaker 6: up for when you return when you work that return
Speaker 6: line at Costco, and we love.
Speaker 3: You giving me your membership number. It's pretty good.
Speaker 8: You can actually return your membership up until the last
Speaker 8: day of.
Speaker 6: Today.
Speaker 3: Give us everything. What do we need to know from Costco?
Speaker 3: Give us all the tips and drigues.
Speaker 8: Yeah, I'm telling you Casco. Costco takes care of their
Speaker 8: employees and takes care of their members.
Speaker 2: Okay, so so far, Okay, we I have a question.
Speaker 7: So I usually will buy some outdoor plants from Costco,
Speaker 7: like in the spring, and by the end of the summer.
Speaker 7: There are some summers I'm not very good about watering
Speaker 7: my plants. If they are dead by the end of
Speaker 7: the summer, you're telling me I could bring them back
Speaker 7: and get a refund.
Speaker 2: Will you pick up Danielle because she has a story
Speaker 2: similar to that.
Speaker 8: We get all on plants. People will bring them back.
Speaker 8: You have a year with any plants.
Speaker 4: You guys, I feel like we gotta we gotta keep you.
Speaker 4: We gotta keep Alicia. I need you to hang on
Speaker 4: the line, your your return right now at this point.
Speaker 4: And Danielle has something similar to Shannon your question about plants.
Speaker 3: Danielle, what's your situation?
Speaker 1: Yeah, my dad buys plants from Costco all of the time,
Speaker 1: and then at the end of the season, when they're dead,
Speaker 1: just like Shannon says, he just takes them back and
Speaker 1: says that they died.
Speaker 8: They're dead.
Speaker 3: And Alicia, this is okay, Yeah, we take it all back.
Speaker 9: We can't say no, what are you guys? So, so
Speaker 9: the difference between us and the other stores is that
Speaker 9: we make our profit on the memberships, so we don't
Speaker 9: make very little profit on the floor, so.
Speaker 8: We can take that cut with all products on the floor.
Speaker 9: We we don't have to worry about what we sell.
Speaker 4: Okay, okay, So so far we've covered. Memberships can be
Speaker 4: brought in up until the day before they expire. We're
Speaker 4: checked on that. Dead plants for the season, we're checked
Speaker 4: on that. Let's go to line seven. We got Cougy,
Speaker 4: we got shown on the line. Saw what's your Costco situation.
Speaker 6: Well, my son got a drone from Costco for his birthday.
Speaker 6: We went out to the soccer building.
Speaker 3: We launched it out in the air, but the five
Speaker 3: minutes it just like took right off and never came back.
Speaker 4: How do you.
Speaker 2: Return something that you don't even.
Speaker 3: Have the returning that you don't have.
Speaker 6: Trained to pick the box in and they.
Speaker 3: Returned, okay. Alicia Alisa confirmed this story. Yeah.
Speaker 9: Yeah, if you.
Speaker 8: Don't have it for the most part, if you have
Speaker 8: some evidence of having it, or we can look it
Speaker 8: up on the membership, we will return it.
Speaker 3: If you have some elements you
Speaker 6: Don't need the drone, just bring the bow for about
Speaker 6: thirty factions and I just took off and everything