WEBVTT - Returnuary 0:00:00.000 --> 0:00:03.480 All right, it is Mojo in the morning phone number 0:00:03.480 --> 0:00:05.960 eight four to four. Mojo Live Tax is nine to 0:00:05.960 --> 0:00:10.880 five to five zero zero. I uh god, I got 0:00:10.880 --> 0:00:12.640 a couple of things I wanted to bring up, and 0:00:12.640 --> 0:00:15.160 I feel like I'm missing out on it if I 0:00:15.160 --> 0:00:19.720 don't talk about uh, if I don't talk about return, 0:00:20.320 --> 0:00:23.959 it's now January is not called januarymore. It's called root 0:00:24.239 --> 0:00:26.720 return Youary. Have you heard that at all? 0:00:26.800 --> 0:00:26.920 No? 0:00:29.080 --> 0:00:33.080 I keep seeing this story on a bunch of different posts. 0:00:33.080 --> 0:00:36.440 I saw it a ton before Christmas. Earnuary, return Youary. 0:00:36.800 --> 0:00:41.159 The month of January is the return month where everybody 0:00:41.159 --> 0:00:44.080 returns their holiday gifts. Oh and by the way, more 0:00:44.159 --> 0:00:48.240 and more businesses are doing the if you don't return 0:00:48.320 --> 0:00:50.680 by a certain date, you can't return them anymore. Because 0:00:51.120 --> 0:00:54.640 I yesterday went to Whole Foods and I walked inside 0:00:54.640 --> 0:00:56.680 there because I had to pick up a couple of things, 0:00:56.720 --> 0:00:58.720 and they're the only ones that have the cottage cheese 0:00:58.720 --> 0:01:02.000 that I like. I know, it's crazy, Like I love 0:01:02.040 --> 0:01:04.920 this cottage cheese. It's called good cottage cheese, and they 0:01:04.920 --> 0:01:07.360 don't have it anywhere else. So I go in there 0:01:07.360 --> 0:01:09.880 and I'm like, what is everybody doing? And they're all 0:01:09.920 --> 0:01:12.279 in the front of the store and they're all returning crap, 0:01:12.840 --> 0:01:16.000 and I'm looking at them all going crazy returning stuff, 0:01:16.000 --> 0:01:18.880 and they're you know, there are tons of boxes and things. 0:01:19.480 --> 0:01:25.639 So roughly one in five holiday purchases end up getting 0:01:25.720 --> 0:01:29.520 returned or expected to be returned, and they will be 0:01:29.600 --> 0:01:32.320 returned within the first couple of weeks of Christmas, because 0:01:32.360 --> 0:01:34.560 guess what if you don't, you don't get it your 0:01:34.600 --> 0:01:35.520 money back anymore. 0:01:35.800 --> 0:01:38.600 All my returns one which is in my purse right now. 0:01:38.800 --> 0:01:41.039 It's something that I got for Lucy, what she doesn't 0:01:41.040 --> 0:01:42.920 even know she got because I never get ended up 0:01:42.920 --> 0:01:43.200 getting it. 0:01:43.959 --> 0:01:45.760 She had she had too many gifts. So I was like, 0:01:45.800 --> 0:01:47.240 all right, some of these were going back. 0:01:47.080 --> 0:01:48.760 And did you wrap it at all? Or no, you 0:01:48.760 --> 0:01:50.240 didn't wrap it, No, so you just had it. 0:01:51.360 --> 0:01:53.160 But I have to return it to Sephora, and safora 0:01:53.280 --> 0:01:56.160 is like I hate going to I don't need to. 0:01:58.080 --> 0:02:00.520 You end up not returning they just there, Like I 0:02:00.560 --> 0:02:03.600 have ornaments that I didn't use and they're just sitting there. 0:02:04.040 --> 0:02:07.400 So do if you have something that's like clothing wise, 0:02:07.720 --> 0:02:09.800 and you don't return it, do you event and do 0:02:09.880 --> 0:02:11.919 you eventually just wear it and say okay, even though 0:02:11.919 --> 0:02:12.520 I didn't like it. 0:02:12.560 --> 0:02:14.960 I'm at that point now. I bought like this two 0:02:15.000 --> 0:02:18.280 piece like a top and the bottom. The top fit, 0:02:18.400 --> 0:02:21.640 the bottom is like super long, and in my mind, 0:02:21.680 --> 0:02:23.600 I'm like, yeah, I should return is. And it costs 0:02:23.639 --> 0:02:25.320 like one hundred and fifty dollars, like it wasn't like. 0:02:25.840 --> 0:02:27.960 I was like I need one hundred fifty dollars, but 0:02:28.040 --> 0:02:29.120 just never got around to it. 0:02:29.120 --> 0:02:32.800 And then finally I don't want to do all that though. 0:02:32.919 --> 0:02:35.480 Do you know, I guess I have to now because 0:02:35.480 --> 0:02:36.520 it's too late for me to sit the. 0:02:36.520 --> 0:02:39.320 Bad Do you know They say that the average person, 0:02:39.360 --> 0:02:42.640 and this is bigger than ever before, has at least 0:02:42.960 --> 0:02:45.800 three items in their closet with tags that are still 0:02:45.800 --> 0:02:48.840 on it because they intend to either return them or 0:02:48.919 --> 0:02:51.360 they just say, you know what, I'm not gonna wear 0:02:51.360 --> 0:02:52.520 because it doesn't fit me in or whatever. 0:02:52.639 --> 0:02:55.239 I got some pants that I bought from some company. 0:02:55.280 --> 0:02:56.480 I don't even know the name of it, but I 0:02:56.520 --> 0:02:59.840 think they were in China, and they got way smaller 0:03:00.320 --> 0:03:03.760 and waste thing we do so extra large. I thought 0:03:03.800 --> 0:03:05.960 it was American. It's an extra large in China, which 0:03:06.000 --> 0:03:08.880 I steal. Don't feed those are my like, hopefully one 0:03:08.960 --> 0:03:10.320 day I'll be skinny enough fans. 0:03:11.600 --> 0:03:14.040 Yeah, ihave that sizes can differ. 0:03:14.160 --> 0:03:14.280 You know. 0:03:14.400 --> 0:03:16.240 You know what's starting to bug me though, is some 0:03:16.320 --> 0:03:19.720 of these companies are making it so difficult for you 0:03:19.800 --> 0:03:22.720 to return. I bought my babysitter this hoodie. I don't 0:03:22.720 --> 0:03:24.639 know if you've seen these hoodies. It's called like dear 0:03:24.720 --> 0:03:26.720 person behind me. It has like this message on it. 0:03:26.919 --> 0:03:29.359 I saw a guy, Yes, I love it. I was like, oh, 0:03:29.400 --> 0:03:30.960 my babysitter would love that. So that was like one 0:03:30.960 --> 0:03:32.480 of the things that I got her. Well, it came 0:03:32.560 --> 0:03:34.639 it was the worst quality. I'm like, this thing's gonna 0:03:34.680 --> 0:03:36.920 catch on fire if she goes near my candle. So 0:03:37.120 --> 0:03:39.120 I'm like, I'm I'm not giving this to her. 0:03:39.200 --> 0:03:40.040 I need to return it. 0:03:40.400 --> 0:03:42.080 Well, it was one of those things where you had 0:03:42.120 --> 0:03:43.600 to email the company your order. 0:03:43.680 --> 0:03:44.520 Nuh bla blah blah. 0:03:44.600 --> 0:03:47.600 Okay, fine, they respond and they're like, instead of returning, 0:03:47.840 --> 0:03:50.160 can we offer you twenty percent off all right? 0:03:50.200 --> 0:03:50.560 Then back? 0:03:50.720 --> 0:03:52.520 No, I really would just like to return it. Then 0:03:52.560 --> 0:03:54.880 they send me another email instead of returning, what if 0:03:54.920 --> 0:03:58.360 we offer you forty forty percent off refund? I'm like, no, 0:03:58.600 --> 0:04:01.280 I really don't want it, please sending me emails. Then 0:04:01.280 --> 0:04:04.800 they're what, what if we offer you a sixty percent 0:04:04.840 --> 0:04:06.320 refund to your original form of payment. 0:04:06.320 --> 0:04:10.600 I'm like, I don't want this anymore, Please send it back. 0:04:10.840 --> 0:04:13.880 Yeah, credits. I'm all right. 0:04:13.920 --> 0:04:16.960 So here's here is a topic that I think could 0:04:17.000 --> 0:04:19.799 be kind of funny. I want to talk to people 0:04:19.800 --> 0:04:23.840 that are in the biz, the people that work in 0:04:23.880 --> 0:04:28.440 the stores, and I want to know what's the craziest 0:04:28.480 --> 0:04:31.520 thing you've seen somebody return or what did it look 0:04:31.600 --> 0:04:32.920 like when they were returning. 0:04:32.560 --> 0:04:35.479 It, Because I bet you that people get. 0:04:35.320 --> 0:04:39.279 A lot of this at Costco, our Sam's Club or targets. 0:04:39.320 --> 0:04:41.680 They get crazy stuff like people that like I always 0:04:41.680 --> 0:04:43.800 love the guy that tries to return to the carcass, 0:04:43.880 --> 0:04:47.320 you know, the he tried to return and they you 0:04:47.320 --> 0:04:51.320 know those chickens they sell in the stores half eaten 0:04:51.440 --> 0:04:55.480 chicken and said that it wasn't good. I love those stories. 0:04:56.400 --> 0:04:58.640 Eight four to four Mojo Live eight four four sixty 0:04:58.640 --> 0:05:03.120 six five sixty five four eight Or what did you 0:05:03.320 --> 0:05:07.240 find out about the purchase that you got when you 0:05:07.400 --> 0:05:11.160 returned it? Because this is another one too. You ever 0:05:11.240 --> 0:05:14.120 try to return something that aunt Sally buys for you. 0:05:14.760 --> 0:05:18.520 And you know anybody with the name Sally is crazy. Well, 0:05:18.760 --> 0:05:22.360 Aunt Sally, you find out got it at a garage 0:05:22.400 --> 0:05:24.600 sale or something and it had a tag on it 0:05:24.680 --> 0:05:27.240 and tried to pose it or maybe it's like one 0:05:27.240 --> 0:05:28.359 of those things I used to have. 0:05:28.440 --> 0:05:33.279 We we had it was our aunt Aaron. Aaron would buy. 0:05:33.120 --> 0:05:35.560 Us stuff and I remember trying to return it because 0:05:35.560 --> 0:05:37.760 she never got my size right. Like Aaron would buy 0:05:37.800 --> 0:05:39.480 me a medium. I don't think I've been a medium 0:05:39.520 --> 0:05:41.880 at birth and she got She'd get me like this 0:05:42.040 --> 0:05:44.320 medium sweater and I'd bring it back and they would 0:05:44.320 --> 0:05:46.320 say to us, they'd go, they go, where'd you get 0:05:46.400 --> 0:05:46.880 this thing at? 0:05:46.880 --> 0:05:48.920 We haven't sold this thing in a decade, you know 0:05:48.960 --> 0:05:50.040 what I mean? Like it would be one of those 0:05:50.040 --> 0:05:50.520 type of things. 0:05:50.760 --> 0:05:53.400 Eight four to four Mojo Live eight four four six 0:05:53.600 --> 0:05:55.719 six five six five four eight. You know what my 0:05:55.760 --> 0:05:58.360 big thing now is Kevin brought up something interesting with 0:05:57.800 --> 0:06:01.880 the Chinese sizes and stuff. You know what bothers me 0:06:02.400 --> 0:06:06.320 when I'm buying something online and it will say online 0:06:07.279 --> 0:06:12.040 that the model wearing it is a size medium, and 0:06:12.080 --> 0:06:13.120 I look at it. 0:06:14.080 --> 0:06:18.200 He is six tall and he's size large. 0:06:18.320 --> 0:06:21.240 Yeah, it's such a lie. Every model he seeks too, 0:06:21.440 --> 0:06:22.360 and where's a medium? 0:06:22.640 --> 0:06:23.040 Are right? 0:06:23.120 --> 0:06:25.479 I'm like, there's no way that guy. Guy's way skinnier 0:06:25.520 --> 0:06:28.640 than that. What's going on, Nicole? What's happening? 0:06:29.960 --> 0:06:30.080 Oh? 0:06:30.160 --> 0:06:30.360 Hey? 0:06:31.040 --> 0:06:35.279 So I had some like crappy spatula in my stocking 0:06:35.680 --> 0:06:38.400 at like a cheap crappy one and ugly dish towel, 0:06:38.560 --> 0:06:41.520 and I knew it came from Walmart, so I brought 0:06:41.520 --> 0:06:42.719 it there for store credit. 0:06:42.760 --> 0:06:44.720 It got ten dollars store credit. 0:06:44.760 --> 0:06:47.200 And ended up getting a six and a half foot 0:06:47.279 --> 0:06:49.599 pre Christmas tree for nine dollars. 0:06:49.720 --> 0:06:52.760 Oh my god, I want jumping up and down. 0:06:52.839 --> 0:06:55.000 That is a crazy that's a fine of fines. I 0:06:55.120 --> 0:06:56.000 was so excited. 0:06:56.120 --> 0:06:57.239 Yeah, it was awesome. 0:06:57.600 --> 0:07:00.000 That's craziness that you can get that. But I'm gonna 0:07:00.160 --> 0:07:01.760 go to Walmart today and see if they got any 0:07:01.760 --> 0:07:03.320 more trees. What's up, Aaron? 0:07:03.360 --> 0:07:04.120 How you doing. 0:07:05.400 --> 0:07:06.840 By their good morning. 0:07:06.720 --> 0:07:11.760 Happy room on the float, I wasn't gonna say Happy 0:07:11.760 --> 0:07:13.880 New Year. I was gonna say happy return Youuary. 0:07:15.200 --> 0:07:18.880 Oh no, I don't return on I'm too lazy. 0:07:19.200 --> 0:07:21.920 So I used to be a assistant manager at a 0:07:21.960 --> 0:07:25.080 dollar General back in Illinois, and uh, he had. 0:07:24.920 --> 0:07:26.640 This guy he would always coming. He was a little odd, 0:07:26.840 --> 0:07:31.000 and he returned a like twenty ounce mountain dew. There 0:07:31.040 --> 0:07:33.320 was nothing left in it, and he was like, this 0:07:33.440 --> 0:07:34.440 just didn't taste good. 0:07:35.000 --> 0:07:39.360 Oh don't drinking, And you gave him back his dollar. 0:07:40.720 --> 0:07:43.480 Yeah, you drink the whole freaking thing. 0:07:44.000 --> 0:07:45.480 Yeah, oh you think that's crazy. 0:07:46.280 --> 0:07:48.360 I got a texture here right now, a texture that 0:07:48.400 --> 0:07:50.160 says that they work at a pizza place. And a 0:07:50.160 --> 0:07:52.920 person brought a pizza back or a pizza box back 0:07:52.960 --> 0:07:55.920 with one slice left and said that the pizza was back. 0:07:56.640 --> 0:07:58.680 I gotta try. It's crazy. I'm gonna buy tweaks and 0:07:58.720 --> 0:08:00.640 only eat one of the steaks. Just see what they 0:08:00.640 --> 0:08:04.920 said about Diana. Diana. 0:08:04.960 --> 0:08:07.679 We were talking about Costco. You guys see crazy stuff 0:08:07.720 --> 0:08:08.920 there as far as returns are. 0:08:08.840 --> 0:08:12.280 Concerned, right, yes, can you hear me? 0:08:12.520 --> 0:08:13.640 I got you? What's going on? 0:08:14.760 --> 0:08:15.160 Okay? 0:08:15.520 --> 0:08:18.280 Oh my god? So yes, crazy returns. I work at 0:08:18.280 --> 0:08:22.440 the return counter. This one was kind of something I've 0:08:22.440 --> 0:08:25.920 not seen before. It was a vagina tightening device? 0:08:26.280 --> 0:08:27.720 What Cosco sells that? 0:08:28.240 --> 0:08:30.440 So the googles online? 0:08:30.680 --> 0:08:34.240 I guess online. And another crazy one, because like I 0:08:34.280 --> 0:08:37.200 have a bunch, someone returned a pair of pants and 0:08:37.200 --> 0:08:40.000 they said they had never worn them before. But then 0:08:40.040 --> 0:08:44.280 a pair of underwear fell out of that. 0:08:47.080 --> 0:08:48.559 Oh my gosh. 0:08:49.000 --> 0:08:54.080 Absolutely insane. Or we with like soup streaks. 0:08:53.600 --> 0:08:58.840 And they you know what you know, Julie, You know 0:08:58.880 --> 0:09:01.640 what I do. I go to Costco and I always 0:09:01.679 --> 0:09:03.720 walk in I scan my card. Now they make you 0:09:03.760 --> 0:09:06.080 scan your card and I walk over to where the 0:09:06.200 --> 0:09:09.079 service desk is, where the returns are, and just scan 0:09:09.240 --> 0:09:09.800 to see. 0:09:09.559 --> 0:09:12.559 What people have all the my way out because I say. 0:09:12.360 --> 0:09:14.200 If I get a gold one like where I can 0:09:14.240 --> 0:09:16.360 send a video to Bianca and we can post it. 0:09:16.960 --> 0:09:21.960 People are after Christmas, but also even after Thanksgiving. I 0:09:22.000 --> 0:09:24.199 saw a guy return in a pie that had a 0:09:24.360 --> 0:09:25.920 pumpkin pie that was half eaten. 0:09:26.760 --> 0:09:27.720 It's funny. 0:09:27.840 --> 0:09:31.480 Oh yeah, yeah, that's actually very very common. We get 0:09:31.480 --> 0:09:34.920 a lot of food returns, like they'll just return one 0:09:35.000 --> 0:09:35.640 rot and apple. 0:09:36.240 --> 0:09:41.240 Unbelievable. Brittany is a manager of a victorious secret. 0:09:41.520 --> 0:09:43.119 Oh I can only imagine. 0:09:43.200 --> 0:09:45.600 Let's hear the stories, Brittany, and what do you got return? 0:09:45.640 --> 0:09:46.000 You arey? 0:09:46.120 --> 0:09:48.400 Oh my god. Yeah. So I was a manager of 0:09:48.480 --> 0:09:52.680 Victoria's Secret, multiple locations for years. The amount of times 0:09:52.679 --> 0:09:56.560 we would get Laingderie and panties back that were used, 0:09:57.160 --> 0:09:59.520 and you could clearly tell they were used, like it 0:09:59.600 --> 0:10:05.320 could see that is everything. It was so disgusting. 0:10:06.120 --> 0:10:08.520 So if somebody like throws those across the counter at 0:10:08.559 --> 0:10:10.800 you to return them, you can't say anything. 0:10:11.600 --> 0:10:14.360 Is that your you're not too opposed to, but I'd 0:10:14.400 --> 0:10:15.960 be like, clear these were used. 0:10:17.000 --> 0:10:22.240 I would yeah, oh my god, how embarrassed If you 0:10:22.280 --> 0:10:23.600 can't afford it, don't buy it? 0:10:24.000 --> 0:10:27.640 Yeah, it's how embarrassing is it to like return? 0:10:27.840 --> 0:10:29.120 I guess I'm not gonna lie. 0:10:29.240 --> 0:10:31.240 I do this stuff all the time now with the underwear, 0:10:31.280 --> 0:10:32.960 but it's not return youary for me. 0:10:33.000 --> 0:10:33.840 It's like all year around. 0:10:34.760 --> 0:10:36.200 Wait, you know beyonc is a professional. 0:10:36.280 --> 0:10:36.439 Though. 0:10:36.440 --> 0:10:37.600 I have a machine. 0:10:37.720 --> 0:10:39.520 I have a Google sheet of everything I buy and 0:10:39.559 --> 0:10:41.720 then I when I return it the status returned. 0:10:41.760 --> 0:10:43.360 Yes, of course, don't you have the singy. 0:10:44.080 --> 0:10:48.000 I bought a tag gun so I can retag myself legit. 0:10:48.080 --> 0:10:49.520 Yeah, it does return everything. 0:10:50.200 --> 0:10:51.760 You're a thief. That is horrible. 0:10:51.880 --> 0:10:53.880 I even bought a Christmas present for Bryce. I bought 0:10:53.960 --> 0:10:55.360 him a coat, I made him wear it, and then 0:10:55.400 --> 0:10:56.160 I returned it right. 0:10:56.080 --> 0:10:59.000 After retag It is Christmas. 0:10:58.440 --> 0:11:01.040 Jingle Ball fit by jumpsuit di war. I bought two 0:11:01.040 --> 0:11:02.920 of them either. I literally got it hemmed and I 0:11:02.920 --> 0:11:05.599 got it altered and I returned it after Bianca. 0:11:05.720 --> 0:11:09.680 You're going at it and I got the refund. This 0:11:09.720 --> 0:11:11.320 is called borrowing and renting. That's it. 0:11:12.679 --> 0:11:17.160 Listen to this, Judy, Are you there, Judy? I am 0:11:17.520 --> 0:11:20.200 Bath and Body Works is where Judy worked. And what 0:11:20.320 --> 0:11:21.600 would you get people returning? 0:11:22.840 --> 0:11:24.520 We would get can you hear me? Okay? 0:11:24.720 --> 0:11:27.520 I got you clear? Yep. Check one to check one too. 0:11:28.240 --> 0:11:32.840 They're one guarantee policy, which they no longer have. They 0:11:32.840 --> 0:11:38.040 would sell those mesh sponges and they were guaranteed, and 0:11:38.320 --> 0:11:43.200 we would have people bring in wet born apart mesh 0:11:43.320 --> 0:11:44.839 bunges for real. 0:11:45.240 --> 0:11:47.360 Yes, And you can smell when a sponge has been 0:11:47.440 --> 0:11:48.960 used to like it smells bad. 0:11:50.360 --> 0:11:52.160 It was like they took scissors to it in the 0:11:52.200 --> 0:11:53.640 altar apart, but it'd be wet. 0:11:54.080 --> 0:12:00.319 Good lord. What does a sponge cost now? Nothing? 0:12:01.440 --> 0:12:01.640 Right? 0:12:02.160 --> 0:12:03.280 They don't fell them anymore. 0:12:03.640 --> 0:12:04.400 I don't blame them. 0:12:04.400 --> 0:12:06.720 And you know it's bad when they change the policy 0:12:06.800 --> 0:12:09.880 because of Bianca in her returns. 0:12:10.240 --> 0:12:14.800 Hold on. Billy works at Spencer's Spencers. 0:12:14.200 --> 0:12:16.040 You know the place that you go to all the time, 0:12:16.080 --> 0:12:18.160 and you'd be a teenager goofing. 0:12:18.800 --> 0:12:20.280 What did you see somebody returning? 0:12:20.320 --> 0:12:20.600 Billy? 0:12:21.840 --> 0:12:22.360 So I was. 0:12:22.480 --> 0:12:24.360 I don't work at Spencer's, but I was their shopping 0:12:24.400 --> 0:12:28.240 and I had overheard someone returning edible underwear because they 0:12:28.240 --> 0:12:28.920 didn't like the. 0:12:28.880 --> 0:12:36.480 Flavor after they take underwear. Anyway, that's crazy. Yeah, I'll 0:12:36.520 --> 0:12:40.000 be into it at least once. 0:12:40.160 --> 0:12:45.040 Oh my god, stuck to it still? 0:12:46.280 --> 0:12:46.559 Jeez? 0:12:46.920 --> 0:12:49.240 What what's what's up? Mark? What did you want to say? 0:12:50.040 --> 0:12:50.559 Good morning? 0:12:50.600 --> 0:12:50.800 They? 0:12:51.080 --> 0:12:53.079 I just want to remind everybody to do their price 0:12:53.080 --> 0:12:56.120 of justice after the holidays. So the holidays, I bought 0:12:56.120 --> 0:13:00.719 a bunch of ribbons for building sconces over the windows, blankets, 0:13:00.720 --> 0:13:02.800 decorated the tree and whatnot. It was like ten bucks 0:13:02.840 --> 0:13:05.280 a roll. So walked in the Sands Club yesterday. That 0:13:05.320 --> 0:13:07.480 stuff was on sale for two dollars and ninety eight cents. 0:13:07.559 --> 0:13:09.400 I got sixty five dollars back. 0:13:10.120 --> 0:13:12.480 I always do the price adjustment, do you really? 0:13:12.720 --> 0:13:12.920 Yeah? 0:13:13.160 --> 0:13:13.360 Yeah? 0:13:13.480 --> 0:13:14.240 I did it? 0:13:14.400 --> 0:13:17.719 Yeah yeah, man, remember do. 0:13:17.760 --> 0:13:18.719 Your price adjustments? 0:13:18.880 --> 0:13:19.440 Can you explain? 0:13:19.800 --> 0:13:20.400 I bought something? 0:13:20.600 --> 0:13:22.040 So I bought a pair of shoes for my sister, 0:13:22.200 --> 0:13:23.920 and I bought them and they were full price and 0:13:23.960 --> 0:13:25.760 then right and I bought them like a few days 0:13:25.760 --> 0:13:29.240 before Christmas. Right after Christmas, they were sixty percent off. 0:13:29.720 --> 0:13:32.280 So I was going to grab the shoes for my sister. 0:13:32.320 --> 0:13:33.440 But I happened to be at the mall and I 0:13:33.480 --> 0:13:35.120 had my receipt and I said, do I need to 0:13:35.120 --> 0:13:37.120 bring these back or can you just do the price adjustment? 0:13:37.240 --> 0:13:38.840 And she did the price adjustment for me, and it 0:13:38.880 --> 0:13:41.480 was it was it was worth it for me to 0:13:41.520 --> 0:13:41.800 do that. 0:13:41.880 --> 0:13:45.360 Wow, yeah, all right, thank you, Mark, appreciate it.