1 00:00:04,840 --> 00:00:07,680 Speaker 1: The Australian Financial It was always going to be an 2 00:00:07,680 --> 00:00:11,000 Speaker 1: eventful day for Virgin Airlines as it returned to the 3 00:00:11,039 --> 00:00:15,000 Speaker 1: stock market on Tuesday, but no one predicted it will 4 00:00:15,080 --> 00:00:18,480 Speaker 1: be this dramatic. Israel's Defense minister has acknowledged that they 5 00:00:18,480 --> 00:00:21,680 Speaker 1: have carried out strikes against Iran, the first time in 6 00:00:21,760 --> 00:00:22,800 Speaker 1: month of Iran. 7 00:00:22,680 --> 00:00:26,480 Speaker 2: Fired two waves of missiles overnight towards Israel. 8 00:00:26,760 --> 00:00:30,400 Speaker 3: The United States as dramatically entered Israel's war against Iran. 9 00:00:30,520 --> 00:00:34,360 Speaker 2: News of the temporary closure of Katari airspace threatened to 10 00:00:34,560 --> 00:00:41,680 Speaker 2: overshadow Virgin's float. In the days leading up to its listing, 11 00:00:42,240 --> 00:00:45,720 Speaker 2: Israel and Iran traded missiles and the US entered the fray. 12 00:00:46,440 --> 00:00:49,120 Speaker 2: The prospect of a broader conflict and a spike in 13 00:00:49,240 --> 00:00:52,720 Speaker 2: fuel prices was not good news for the airline industry. 14 00:00:53,640 --> 00:00:57,760 Speaker 2: But then suddenly, on Tuesday, the conflict deescalated and there 15 00:00:57,800 --> 00:01:02,000 Speaker 2: was talk of a ceasefire. Time for a relieved Virgin 16 00:01:02,160 --> 00:01:08,440 Speaker 2: CEO Dave Emerson to ring the bell. 17 00:01:08,600 --> 00:01:12,600 Speaker 4: Investors are buying Virgin shares today as the airline goes 18 00:01:12,680 --> 00:01:16,080 Speaker 4: public in one of the most hotly anticipated floats. 19 00:01:16,080 --> 00:01:20,080 Speaker 2: In a strong result, Virgin's shares jumped eleven percent on 20 00:01:20,120 --> 00:01:23,000 Speaker 2: the first day of trading. But now the airline must 21 00:01:23,000 --> 00:01:26,280 Speaker 2: stay on track and ensure history doesn't repeat. 22 00:01:26,959 --> 00:01:30,520 Speaker 4: There's just something about airlines, There's something about aviation executives 23 00:01:30,760 --> 00:01:34,520 Speaker 4: is so tempting for these guys to expand and try 24 00:01:34,520 --> 00:01:36,120 Speaker 4: and compete with the likes of Quantas. 25 00:01:36,880 --> 00:01:40,600 Speaker 2: Welcome to the Finn. I'm Lisa Murray. This week, senior 26 00:01:40,640 --> 00:01:45,440 Speaker 2: reporter Aisha decrets Her and chanticlear columnist Anthony McDonald on 27 00:01:45,600 --> 00:01:49,000 Speaker 2: Virgin's way back to the market, why it could struggle 28 00:01:49,080 --> 00:01:52,400 Speaker 2: to stay in its lane, and whether Australia can ever 29 00:01:52,480 --> 00:02:03,200 Speaker 2: sustain more than two airlines. It's Thursday, June twenty six. 30 00:02:15,440 --> 00:02:18,120 Speaker 2: Hi Aisha, Hi, and thanks for coming on the podcast. 31 00:02:18,400 --> 00:02:19,480 Speaker 4: Thanks for having us, Lisa. 32 00:02:19,680 --> 00:02:20,240 Speaker 3: Thanks Lisa. 33 00:02:20,639 --> 00:02:23,639 Speaker 2: And when a company lists on the AOSX, it's usually 34 00:02:23,639 --> 00:02:28,640 Speaker 2: an exciting day, but Virgin's IPO was particularly dramatic on Tuesday. 35 00:02:29,080 --> 00:02:31,440 Speaker 2: Its executives were up in the early hours of the 36 00:02:31,480 --> 00:02:35,359 Speaker 2: morning dealing with the diversion of flights following Iran's decision 37 00:02:35,840 --> 00:02:39,280 Speaker 2: to launch missiles at a US base in Qatar, But 38 00:02:39,360 --> 00:02:43,040 Speaker 2: the day ended well. How would you rate Virgin's return to. 39 00:02:43,000 --> 00:02:45,640 Speaker 4: The market, Lisa, This was in the hands of the gods, 40 00:02:45,760 --> 00:02:46,720 Speaker 4: and the gods. 41 00:02:46,360 --> 00:02:49,120 Speaker 5: Smiled, so so much could have gone wrong, Like Virgin 42 00:02:49,160 --> 00:02:50,840 Speaker 5: did well to raise at six hundred and eighty five 43 00:02:50,880 --> 00:02:54,239 Speaker 5: million dollars for its IPO, but that was three weeks ago, Lisa, 44 00:02:54,400 --> 00:02:57,080 Speaker 5: like so much has happened in the past three weeks, 45 00:02:57,360 --> 00:02:59,600 Speaker 5: so much that could have really impacted investor's sentiment. 46 00:02:59,639 --> 00:03:02,040 Speaker 4: And how would trade on listing. You know, you had 47 00:03:02,320 --> 00:03:04,960 Speaker 4: Israel and Iran and the US bombing Iran, the oil 48 00:03:04,960 --> 00:03:08,160 Speaker 4: price spike every the weekend, the threat of retaliation strikes 49 00:03:08,520 --> 00:03:10,640 Speaker 4: like at worst could have sunk the float. Lisa, like 50 00:03:10,720 --> 00:03:12,919 Speaker 4: Bayan might have had to have pulled this float. I mean, 51 00:03:12,960 --> 00:03:15,600 Speaker 4: at best, you would have thought it would scare off 52 00:03:15,639 --> 00:03:19,480 Speaker 4: some investors and the stock would trade down, But almost miraculously, 53 00:03:19,520 --> 00:03:22,200 Speaker 4: the whole thing calmed down Monday night in the US 54 00:03:22,480 --> 00:03:24,960 Speaker 4: right ahead of the listing on Tuesday morning austral In time, 55 00:03:25,120 --> 00:03:27,760 Speaker 4: Trump was even talking about a ceasefire in the Middle East, 56 00:03:27,840 --> 00:03:30,800 Speaker 4: which is something that we certainly didn't see coming. And 57 00:03:30,880 --> 00:03:33,160 Speaker 4: by midday when it was time to list, the market's 58 00:03:33,200 --> 00:03:36,000 Speaker 4: mood was risk on. Investors were keen to by stocks, 59 00:03:36,000 --> 00:03:38,640 Speaker 4: and Virgin landed in smooth markets. It opened up seven 60 00:03:38,720 --> 00:03:40,720 Speaker 4: and a half percent and held those gains for most 61 00:03:40,760 --> 00:03:43,960 Speaker 4: of its first day. Now normal times, Lisa, you'd say 62 00:03:43,960 --> 00:03:49,840 Speaker 4: that's a solid debut. It's nothing miraculous, But given what 63 00:03:49,880 --> 00:03:52,760 Speaker 4: the market conditions were like, given what's been happening in 64 00:03:52,760 --> 00:03:56,000 Speaker 4: the Middle East, you'd say it's a remarkable daboot. 65 00:03:56,480 --> 00:03:59,440 Speaker 2: And before we get to what happens next, take us 66 00:03:59,520 --> 00:04:03,119 Speaker 2: back to mid two thousand when the airline launched as 67 00:04:03,200 --> 00:04:06,800 Speaker 2: Virgin Blue in a marketing blitz led by Richard Branson. 68 00:04:07,720 --> 00:04:11,720 Speaker 2: How did Virgin secure its place in the Australian aviation market. 69 00:04:12,240 --> 00:04:15,160 Speaker 4: They launched with a mystery flight to Marichid of all places. 70 00:04:18,360 --> 00:04:20,200 Speaker 4: At the time, it was called Virgin Blue because its 71 00:04:20,240 --> 00:04:22,920 Speaker 4: first planes were red and blue is the Australians saying 72 00:04:23,040 --> 00:04:26,159 Speaker 4: for redhead now at least. It started services in August 73 00:04:26,160 --> 00:04:28,400 Speaker 4: two thousand, in the lead up to the Sydney Olympics. 74 00:04:32,440 --> 00:04:35,599 Speaker 4: Set up by Branson and Brett Godfrey, based in Brisbane 75 00:04:35,600 --> 00:04:37,920 Speaker 4: as a low cost carrier. At first it had only 76 00:04:37,960 --> 00:04:40,440 Speaker 4: two planes, but then in September two thousand and one. 77 00:04:40,560 --> 00:04:43,240 Speaker 2: When the last flight touched down in Sydney this morning, 78 00:04:43,640 --> 00:04:46,200 Speaker 2: Ansets passed into aviation history. 79 00:04:46,520 --> 00:04:49,480 Speaker 4: Antet Australia, which was the number two airline in Australia. 80 00:04:49,560 --> 00:04:58,000 Speaker 4: It collapsed and Virgin all of a sudden became the 81 00:04:58,040 --> 00:05:01,400 Speaker 4: second biggest airline now. It's I'm say Virgin contributed to 82 00:05:01,440 --> 00:05:03,320 Speaker 4: the collapse of Inset because it had turned down and 83 00:05:03,360 --> 00:05:06,680 Speaker 4: off from Singapore Airlines an Anset to buy Virgin and 84 00:05:06,760 --> 00:05:10,080 Speaker 4: Branson he actually called a press conference pretending he'd accepted 85 00:05:10,080 --> 00:05:10,480 Speaker 4: the deal. 86 00:05:10,720 --> 00:05:13,680 Speaker 5: Anyway, I'm off to England with my court pavillion dollar 87 00:05:13,800 --> 00:05:16,240 Speaker 5: check and thank you very much. 88 00:05:16,920 --> 00:05:19,440 Speaker 4: Before announcing he was only joking and ripped up the check. 89 00:05:19,760 --> 00:05:27,000 Speaker 4: I'm just joking. It's pitch was there was younger, funer 90 00:05:26,960 --> 00:05:30,320 Speaker 4: and less expensive than quantious. It did widespread marketing or. 91 00:05:30,320 --> 00:05:33,279 Speaker 3: Richard Branson will launch an assault on the Australian domestic 92 00:05:33,320 --> 00:05:38,720 Speaker 3: travel market this morning, rebranding Virgin Blue as Virgin Australia. 93 00:05:38,800 --> 00:05:41,159 Speaker 4: The big sort of change came in twenty eleven when 94 00:05:41,160 --> 00:05:44,720 Speaker 4: it rebranded as Virgin Australia. What we're building here is 95 00:05:44,760 --> 00:05:48,200 Speaker 4: an airline that he still has very competitive airfares, but 96 00:05:48,279 --> 00:05:51,359 Speaker 4: he's also very competitive at the front end of the aircraft. 97 00:05:51,720 --> 00:05:54,159 Speaker 4: To try and move the company on from its low 98 00:05:54,240 --> 00:05:57,679 Speaker 4: cost Virgin Blue roots. It became a more full service 99 00:05:57,720 --> 00:05:59,960 Speaker 4: airline and started targeting business flight. 100 00:06:00,720 --> 00:06:04,280 Speaker 3: Virgin Australia has a new strategy and its rivalry with Quantus. 101 00:06:04,320 --> 00:06:09,320 Speaker 2: It's unveiled a luxury aircraft for use on domestic roots Now. 102 00:06:09,440 --> 00:06:13,120 Speaker 4: Twenty fourteen, Virgin bought Tiger Airways, an airline you might 103 00:06:13,160 --> 00:06:16,200 Speaker 4: remember now. It was sort of copying Quantus, which had 104 00:06:16,240 --> 00:06:19,279 Speaker 4: launched Jetstar as a low cost carrier to try and 105 00:06:19,400 --> 00:06:23,200 Speaker 4: keep Virgin Blue out of the market. And Virgin at 106 00:06:23,200 --> 00:06:25,159 Speaker 4: the time was run by a guy called John Borghetti. 107 00:06:25,760 --> 00:06:27,760 Speaker 4: There is an alternative now and it is for the 108 00:06:27,760 --> 00:06:30,919 Speaker 4: first time in over a decade, in fact, sinceanst stopped 109 00:06:30,960 --> 00:06:33,800 Speaker 4: playing Did you have a two carriers now that can 110 00:06:33,839 --> 00:06:36,160 Speaker 4: serve us all elements of the market. It was trying 111 00:06:36,200 --> 00:06:38,400 Speaker 4: to take on Quantas that was spending lots of money 112 00:06:38,480 --> 00:06:42,719 Speaker 4: on lounge's furniture, business class flights, all this costly sort 113 00:06:42,760 --> 00:06:45,000 Speaker 4: of premium stuff. And that's because there was a bit 114 00:06:45,040 --> 00:06:48,800 Speaker 4: of rivalry between Borghetti and Alan Joyce, who was running Quantus. 115 00:06:49,160 --> 00:06:52,520 Speaker 2: Virgin chief executive John Borghetti took over Virgin after being 116 00:06:52,720 --> 00:06:55,480 Speaker 2: post over for the top job at Quantus three years ago. 117 00:06:55,920 --> 00:06:58,680 Speaker 4: They both worked at quantas Joyce had won the CEO 118 00:06:58,800 --> 00:07:02,560 Speaker 4: spot and Borghetti went Virgin, and he decided to take 119 00:07:02,600 --> 00:07:02,920 Speaker 4: them on. 120 00:07:03,240 --> 00:07:06,719 Speaker 3: John Borghetti, how satisfying is it to get this job 121 00:07:06,839 --> 00:07:09,680 Speaker 3: given you missed out on the CEO role at Quantus. 122 00:07:11,040 --> 00:07:14,120 Speaker 4: I think this job is an incredible opportunity and one 123 00:07:14,160 --> 00:07:17,400 Speaker 4: that I'm looking forward to very much, irrespective of any 124 00:07:17,400 --> 00:07:19,600 Speaker 4: other job. As part of it, Virgin built a frequent 125 00:07:19,600 --> 00:07:22,520 Speaker 4: fly business called Velocity. At one stage it even sold 126 00:07:22,520 --> 00:07:24,800 Speaker 4: a stake and it's private equity, and then brought that 127 00:07:24,880 --> 00:07:28,280 Speaker 4: stake back using a lot of debt, closed borders and 128 00:07:28,520 --> 00:07:33,600 Speaker 4: grounded planes. The coronavirus pandemic has the airline industry facing 129 00:07:33,760 --> 00:07:37,200 Speaker 4: the worst crisis in its history. So by that time 130 00:07:37,240 --> 00:07:40,840 Speaker 4: the pandemic struck in early twenty twenty, Virgin all of 131 00:07:40,880 --> 00:07:43,480 Speaker 4: a sudden had lots of debt as planes were in 132 00:07:43,480 --> 00:07:45,920 Speaker 4: the sky, and the whole thing went into administration. 133 00:07:51,080 --> 00:07:55,240 Speaker 2: I share all airlines were grounded by COVID. Why was 134 00:07:55,360 --> 00:07:58,360 Speaker 2: Virgin affected more than other airlines and how did it 135 00:07:58,440 --> 00:08:00,360 Speaker 2: manage to turn the business around? 136 00:08:01,160 --> 00:08:03,280 Speaker 3: So I think his aunt mentioned had just had too 137 00:08:03,360 --> 00:08:06,000 Speaker 3: much debt. More than five billion dollars had been racked up, 138 00:08:06,040 --> 00:08:09,520 Speaker 3: and I think the recriminations can fly over who acquired 139 00:08:09,560 --> 00:08:11,480 Speaker 3: all of that debt and on what and whether it 140 00:08:11,560 --> 00:08:14,680 Speaker 3: was useful. Some people would say that chasing quantas and 141 00:08:14,720 --> 00:08:17,440 Speaker 3: trying to be premium was a good strategy. Others would 142 00:08:17,440 --> 00:08:19,960 Speaker 3: say buying the stake in Velocity back at the wrong 143 00:08:20,040 --> 00:08:23,520 Speaker 3: time meant that Virgin tipped into administration. So people can 144 00:08:23,600 --> 00:08:25,720 Speaker 3: kind of argue over what was the straw that broke 145 00:08:25,760 --> 00:08:28,000 Speaker 3: the Campbell's back. But I think what we can say 146 00:08:28,040 --> 00:08:31,120 Speaker 3: is that the foreign shareholders that sat on Virgin's register, 147 00:08:31,280 --> 00:08:34,960 Speaker 3: which were Singapore Airlines, Eddie had China's nan Chan Group, 148 00:08:35,200 --> 00:08:38,880 Speaker 3: all owned about twenty percent each, and they sort of 149 00:08:39,200 --> 00:08:42,640 Speaker 3: weren't the most useful of shareholders because all state owned, 150 00:08:42,720 --> 00:08:46,040 Speaker 3: they didn't have necessarily shareholder profits at the heart of 151 00:08:46,080 --> 00:08:48,079 Speaker 3: what they did, and they all had a different strategic 152 00:08:48,120 --> 00:08:54,360 Speaker 3: plan for Virgin. The airline had to temporarily stand down 153 00:08:54,559 --> 00:08:57,320 Speaker 3: about eight thousand of its workers while borders were shut 154 00:08:57,440 --> 00:09:02,480 Speaker 3: during that pandemic. Virgin Ground did eight thousand people now 155 00:09:02,520 --> 00:09:03,240 Speaker 3: out of work. 156 00:09:03,440 --> 00:09:05,360 Speaker 4: It is what it is done, it is what it is. 157 00:09:05,400 --> 00:09:07,680 Speaker 4: We're all in this together. There's nothing we could do. 158 00:09:08,120 --> 00:09:10,840 Speaker 3: Paul S Garret, the CEO who did buy back that 159 00:09:10,960 --> 00:09:14,480 Speaker 3: stake in Velocity. He'd asked the government, Morrison government for 160 00:09:14,520 --> 00:09:16,200 Speaker 3: a one point four billion dollar loan. 161 00:09:17,000 --> 00:09:20,160 Speaker 4: There was an enormous man of estort Peter to try 162 00:09:20,200 --> 00:09:23,840 Speaker 4: and get the support from the federal government. And look, 163 00:09:23,920 --> 00:09:26,480 Speaker 4: it was their decision and we respect that decision because 164 00:09:26,480 --> 00:09:28,120 Speaker 4: of the effort we put in. It felt a little 165 00:09:28,120 --> 00:09:29,720 Speaker 4: bit disappointing, but there. 166 00:09:29,559 --> 00:09:32,000 Speaker 3: Was a bit of lobbying behind the scenes by a 167 00:09:32,080 --> 00:09:36,080 Speaker 3: number of players, including Quantis and ultimately Scott Morrison and 168 00:09:36,200 --> 00:09:39,040 Speaker 3: Josh Fredenberg, who was the Treasurer at the time. They 169 00:09:39,440 --> 00:09:42,120 Speaker 3: went for a market based solution that was proposed by 170 00:09:42,320 --> 00:09:45,640 Speaker 3: Nicholas More, the former CEO of Macquarie, who said that 171 00:09:45,800 --> 00:09:48,640 Speaker 3: actually allowing the airline to tip into administration was a 172 00:09:48,640 --> 00:09:51,440 Speaker 3: better kind of option and letting the market find a 173 00:09:51,480 --> 00:09:55,760 Speaker 3: solution so very much. The imperative from Moore and others 174 00:09:55,880 --> 00:09:58,640 Speaker 3: at the time was to make sure that whatever happened 175 00:09:58,679 --> 00:10:00,959 Speaker 3: coming out of the pandemic, there was still a strong 176 00:10:00,960 --> 00:10:05,440 Speaker 3: competitor Aquantas. So what happened was Deloitte was appointed as 177 00:10:05,480 --> 00:10:06,320 Speaker 3: the administrator. 178 00:10:06,520 --> 00:10:10,640 Speaker 4: Virgin's the biggest casualty so far as COVID nineteen ricks 179 00:10:10,679 --> 00:10:13,120 Speaker 4: havoc on Australia's locked down economy. 180 00:10:13,400 --> 00:10:16,880 Speaker 3: There was a sale process run and in the end 181 00:10:16,920 --> 00:10:20,800 Speaker 3: it was US private equity firm Bank Capital that won 182 00:10:21,160 --> 00:10:26,120 Speaker 3: to rescue Virgin out of administration. Private equity fund Bain 183 00:10:26,320 --> 00:10:29,320 Speaker 3: Capital looks set to become the new owner of Virgin 184 00:10:29,440 --> 00:10:33,600 Speaker 3: Australia after New York hedge fund Cyrus Capital Partners withdrew 185 00:10:33,640 --> 00:10:36,120 Speaker 3: its offer. They sacked three thousand staff and they really 186 00:10:36,160 --> 00:10:39,160 Speaker 3: bought an airline that had halved the number of aircraft 187 00:10:39,240 --> 00:10:43,160 Speaker 3: and renegotiated hundreds of contracts to reset its cost base. 188 00:10:49,679 --> 00:10:54,520 Speaker 2: And former CEO Jane Hrdlicka came on board once Bain 189 00:10:54,600 --> 00:10:57,880 Speaker 2: took over. How much credit can she take for the 190 00:10:57,960 --> 00:11:01,040 Speaker 2: turnaround and why didn't she take the airline all the 191 00:11:01,120 --> 00:11:02,160 Speaker 2: way to the IPO. 192 00:11:02,880 --> 00:11:05,480 Speaker 4: Jane used to work for Baane and Company. That's the 193 00:11:05,520 --> 00:11:08,920 Speaker 4: management consulting arm that's the sister company to Baane Private Equity, 194 00:11:08,920 --> 00:11:11,199 Speaker 4: and there's a lot of crossover between the two. They 195 00:11:11,280 --> 00:11:14,240 Speaker 4: know her, she knows them. She was involved in this 196 00:11:14,320 --> 00:11:18,120 Speaker 4: from the start before Virgin collapsed. When Bain Private Equity 197 00:11:18,480 --> 00:11:21,200 Speaker 4: opened its file, they pretty quickly got her on. She 198 00:11:21,280 --> 00:11:23,920 Speaker 4: used to work for Jetstar. She knows airlines she knows 199 00:11:23,960 --> 00:11:27,800 Speaker 4: Bain and she was available. She's quite dogged, she's well 200 00:11:27,840 --> 00:11:30,120 Speaker 4: known in the market, she's got a particular style, and 201 00:11:30,160 --> 00:11:32,360 Speaker 4: they thought this is someone who can really be involved 202 00:11:32,559 --> 00:11:35,319 Speaker 4: in the turnaround with us. It was a bit controversial 203 00:11:35,360 --> 00:11:37,960 Speaker 4: at the time because Jane can be a divisive character, 204 00:11:38,040 --> 00:11:40,960 Speaker 4: but she can also be quite effective at what she does. Virgin, 205 00:11:41,040 --> 00:11:42,640 Speaker 4: as I just said, was run by a blake called 206 00:11:42,679 --> 00:11:45,839 Speaker 4: Paul Scurra. It was sort of widely anticipated that he 207 00:11:45,880 --> 00:11:49,120 Speaker 4: would continue to run Virgin under Baine's ownership, but pretty 208 00:11:49,160 --> 00:11:51,360 Speaker 4: much as soon as Baine got the keys, they threw 209 00:11:51,400 --> 00:11:54,280 Speaker 4: them over to Jane and said do your best. Yeah. 210 00:11:54,280 --> 00:11:57,240 Speaker 3: There was always this tension though, I think, and between 211 00:11:57,679 --> 00:12:00,199 Speaker 3: Scurr's plan for the airline, which was to ke keep 212 00:12:00,200 --> 00:12:03,720 Speaker 3: it internationally focused, to keep it as a competitor Aquantus 213 00:12:03,720 --> 00:12:08,600 Speaker 3: on more levels, and what Bain and Herloko wanted to do, 214 00:12:08,679 --> 00:12:11,720 Speaker 3: which was keep this a very low cost, more domestically 215 00:12:11,760 --> 00:12:15,200 Speaker 3: focused the airline that wasn't flying long haul international anymore. 216 00:12:15,640 --> 00:12:18,800 Speaker 4: So Bain's turn around under Jane it was a bit 217 00:12:18,800 --> 00:12:20,679 Speaker 4: of good management. It's some good luck. I mean, they 218 00:12:20,760 --> 00:12:23,400 Speaker 4: used the administration framework and the laws around it to 219 00:12:23,480 --> 00:12:28,480 Speaker 4: completely reset the airline, get rid of aircraft's, renegotiate contracts, 220 00:12:28,480 --> 00:12:32,320 Speaker 4: refine the customer proposition, change the routes it flies like. 221 00:12:32,400 --> 00:12:35,480 Speaker 4: In meetings with investors in April, it told them it 222 00:12:35,520 --> 00:12:40,439 Speaker 4: had changed five hundred contracts since it first went into administration, 223 00:12:40,800 --> 00:12:43,040 Speaker 4: which is a huge number, Lisa, and it saved a 224 00:12:43,040 --> 00:12:45,840 Speaker 4: lot of money. So Bain then has the airline after 225 00:12:45,880 --> 00:12:48,000 Speaker 4: the pandemic. I mean the sector was always going to 226 00:12:48,000 --> 00:12:50,480 Speaker 4: bounce back. It took a while. Remember that the lockdowns 227 00:12:50,520 --> 00:12:53,560 Speaker 4: lasted through twenty twenty, twenty twenty one. They were on 228 00:12:53,600 --> 00:12:57,320 Speaker 4: and off. But then this revenge travel boomed. People were 229 00:12:57,320 --> 00:13:00,600 Speaker 4: sitting on savings. The flood gates really opened. Aline capacity 230 00:13:00,679 --> 00:13:02,679 Speaker 4: was lower, and so if you did have a plane 231 00:13:02,720 --> 00:13:05,000 Speaker 4: with seats on it, prices were up and you were 232 00:13:05,080 --> 00:13:08,440 Speaker 4: laughing right at the same time, Lisa. Quantas, which is 233 00:13:08,679 --> 00:13:13,000 Speaker 4: undisputably Australia's biggest airline, number one, it's got two thirds 234 00:13:13,000 --> 00:13:16,080 Speaker 4: of the domestic market, it shot itself in the foot. 235 00:13:16,240 --> 00:13:16,360 Speaker 5: You know. 236 00:13:16,440 --> 00:13:21,040 Speaker 4: It's customers were raging against flight cancelations, COVID credits, lots, baggage, 237 00:13:21,200 --> 00:13:25,200 Speaker 4: all this basic customer service stuff that Quantus either forgot, 238 00:13:25,200 --> 00:13:27,440 Speaker 4: how to do during the pandemic, or just wasn't set 239 00:13:27,520 --> 00:13:30,920 Speaker 4: up to do anymore. It's brand plummeted in the rankings, 240 00:13:30,920 --> 00:13:34,280 Speaker 4: while Virgins, which looked a bit more sensible and had 241 00:13:34,280 --> 00:13:36,559 Speaker 4: its act together, perhaps was easier because it was smaller, 242 00:13:36,880 --> 00:13:39,720 Speaker 4: It's rose up as a result. Now, through it all, 243 00:13:40,160 --> 00:13:42,880 Speaker 4: Virgin created a new lane for itself and it stayed 244 00:13:42,880 --> 00:13:45,640 Speaker 4: in it. Jane's an absolute force. She did a good 245 00:13:45,720 --> 00:13:48,120 Speaker 4: job in firing up the Virgin's staff, getting deals done 246 00:13:48,200 --> 00:13:51,840 Speaker 4: with unions, even locking in guitar airways as big shareholders. 247 00:13:52,200 --> 00:13:55,400 Speaker 4: But the problem is Lisa that investors were a bit 248 00:13:55,440 --> 00:13:58,679 Speaker 4: wary of her. She wasn't the one to take it 249 00:13:58,800 --> 00:14:01,080 Speaker 4: to the IPO. She did a lot of the heavy lifting, 250 00:14:01,120 --> 00:14:03,680 Speaker 4: a lot of the prep work, got this turnaround on 251 00:14:03,840 --> 00:14:06,959 Speaker 4: track and sort of helped design it. But she wasn't 252 00:14:07,000 --> 00:14:09,160 Speaker 4: the one ringing in the bell at the ASEX on Tuesday. 253 00:14:09,720 --> 00:14:11,800 Speaker 4: And you have to ask why, And it's just because 254 00:14:12,200 --> 00:14:16,079 Speaker 4: the investors did push back against her. Bain realized that, 255 00:14:16,360 --> 00:14:19,880 Speaker 4: so they replaced Jane with another Bayin and Company former 256 00:14:19,920 --> 00:14:22,920 Speaker 4: consultant called Dave Emerson. I mean, he has also been 257 00:14:23,000 --> 00:14:27,880 Speaker 4: involved in the turnaround for a few years now. And 258 00:14:27,960 --> 00:14:30,360 Speaker 4: the message that he's been selling to investors is that 259 00:14:30,480 --> 00:14:32,920 Speaker 4: Virgin has found its lane. It's a third of the 260 00:14:32,920 --> 00:14:35,600 Speaker 4: domestic aviation market. You've got Conscious above it, you've got 261 00:14:35,680 --> 00:14:38,320 Speaker 4: jet Star below it. Virgin's just in the middle, making 262 00:14:38,360 --> 00:14:42,600 Speaker 4: pretty good, middling sort of margins from everyday business customers 263 00:14:42,600 --> 00:14:45,280 Speaker 4: and holiday makers. At least, it's a nice little lane 264 00:14:45,320 --> 00:14:47,440 Speaker 4: to swim in. Now. The problem is Virgin's been in 265 00:14:47,480 --> 00:14:50,240 Speaker 4: a nice little lane before. Remember it was the budget 266 00:14:50,280 --> 00:14:53,520 Speaker 4: carry out I was doing reasonably well. There's just something 267 00:14:53,560 --> 00:14:57,680 Speaker 4: about airlines. There's something about aviation executives that avgas can 268 00:14:57,720 --> 00:15:00,360 Speaker 4: go to their heads and it's just so tempting them 269 00:15:00,360 --> 00:15:03,440 Speaker 4: to go up market, to have business class flash lounges, 270 00:15:03,920 --> 00:15:07,600 Speaker 4: so tempting for these guys to expand and try and 271 00:15:07,640 --> 00:15:11,360 Speaker 4: compete with the likes of Quantus. So you have to 272 00:15:11,400 --> 00:15:13,640 Speaker 4: wonder whether Virgin will be able to stay in its 273 00:15:13,720 --> 00:15:35,200 Speaker 4: lane long term. I share. 274 00:15:35,240 --> 00:15:38,320 Speaker 2: We're talking about Virgin Airlines, which floated on the Stock 275 00:15:38,400 --> 00:15:42,680 Speaker 2: Exchange on Tuesday after managing an impressive comeback from its 276 00:15:42,720 --> 00:15:47,480 Speaker 2: collapse during the pandemic. What's the outlook for Virgin? Will 277 00:15:47,520 --> 00:15:50,600 Speaker 2: it stay in its lane or do you think like 278 00:15:50,760 --> 00:15:53,840 Speaker 2: Ant says it might try and take on Quantus and 279 00:15:53,920 --> 00:15:56,600 Speaker 2: at some point upset the state of play in the 280 00:15:56,680 --> 00:15:57,760 Speaker 2: aviation market. 281 00:15:58,640 --> 00:16:02,680 Speaker 3: I think it's very that Virgin has told investors that 282 00:16:02,760 --> 00:16:05,680 Speaker 3: it knows its place. It wants to be the great 283 00:16:05,720 --> 00:16:09,480 Speaker 3: second airline in Australia and it's very comfortable doing that. 284 00:16:09,560 --> 00:16:11,680 Speaker 3: It's a very very profitable place to. 285 00:16:11,640 --> 00:16:12,400 Speaker 2: Be right now. 286 00:16:12,800 --> 00:16:15,920 Speaker 3: So the outlook right now is helped by very very 287 00:16:15,960 --> 00:16:19,640 Speaker 3: solid domestic aviation industry. Australia is unique in having only 288 00:16:19,680 --> 00:16:23,160 Speaker 3: two airlines at the moment. You know, the Regional Express 289 00:16:23,200 --> 00:16:26,160 Speaker 3: that tried to take on Virgin and Quantus on capital 290 00:16:26,200 --> 00:16:29,080 Speaker 3: city routes and ended up in its own administration process. 291 00:16:29,760 --> 00:16:32,760 Speaker 3: We also saw discount airline Bonser that came and tried 292 00:16:33,360 --> 00:16:36,360 Speaker 3: also failed within a year. So I think when it 293 00:16:36,400 --> 00:16:39,600 Speaker 3: comes to staying in your lane, the thing that always happens, 294 00:16:39,760 --> 00:16:41,760 Speaker 3: and you know, we can say that it's a market 295 00:16:41,800 --> 00:16:44,280 Speaker 3: for two airlines until we're blue in the face. There 296 00:16:44,320 --> 00:16:47,720 Speaker 3: will always be a third competitor that comes and goes. 297 00:16:48,120 --> 00:16:50,600 Speaker 3: You know, whether they last for more than twelve months 298 00:16:50,640 --> 00:16:53,920 Speaker 3: is another story, but someone will try and I think 299 00:16:53,960 --> 00:16:57,120 Speaker 3: at that point that's when airlines need to decide what 300 00:16:57,320 --> 00:16:59,680 Speaker 3: is going to be your proposition, and I think that 301 00:16:59,720 --> 00:17:02,960 Speaker 3: one of the things Virgin has emphasized as a point 302 00:17:02,960 --> 00:17:05,359 Speaker 3: of growth as it goes to investors with a growth 303 00:17:05,400 --> 00:17:11,000 Speaker 3: story is that the Velocity frequent flyer program will grow. Now, 304 00:17:11,160 --> 00:17:14,359 Speaker 3: growing your frequent flyer program when you don't have a 305 00:17:14,440 --> 00:17:19,360 Speaker 3: long and big international network like Quantus is quite challenging. 306 00:17:19,800 --> 00:17:22,520 Speaker 3: Do people want to be part of a frequent flyer 307 00:17:22,800 --> 00:17:25,760 Speaker 3: network where you can redeem on flights from Melbourne to 308 00:17:25,760 --> 00:17:28,679 Speaker 3: Sydney or to the Gold Coast versus going to London 309 00:17:28,840 --> 00:17:32,679 Speaker 3: or flying business class life flat to New York. Probably not. 310 00:17:32,800 --> 00:17:36,280 Speaker 3: It's a less attractive proposition, So there will always be 311 00:17:36,359 --> 00:17:39,639 Speaker 3: the temptation to get back into long haul. The problem 312 00:17:39,760 --> 00:17:42,679 Speaker 3: is scale, So getting new planes to be able to 313 00:17:42,840 --> 00:17:46,480 Speaker 3: fly enough to make your network a genuine competitor to 314 00:17:46,600 --> 00:17:49,359 Speaker 3: Quantus is going to take a long time. You know, 315 00:17:49,480 --> 00:17:52,879 Speaker 3: right now we're seeing uncertain fuel prices with what's happening 316 00:17:52,880 --> 00:17:56,200 Speaker 3: in the Middle East. There are a lot of unknowns 317 00:17:56,359 --> 00:17:58,600 Speaker 3: in the market, and that's always the case with aviation. 318 00:17:59,119 --> 00:18:01,520 Speaker 3: But I think we can be sure of you kind 319 00:18:01,520 --> 00:18:04,840 Speaker 3: of two things. One that a third competitor will spring up, 320 00:18:05,119 --> 00:18:07,880 Speaker 3: and two, as ant says that at some point they'll 321 00:18:07,880 --> 00:18:08,840 Speaker 3: get ambitions to. 322 00:18:08,800 --> 00:18:12,080 Speaker 4: Grow at least a Virgin's time. That's float quite nicely. 323 00:18:12,119 --> 00:18:14,920 Speaker 4: I mean, Bain did get lucky. It's taken a couple 324 00:18:14,960 --> 00:18:17,040 Speaker 4: of years of IPO preparations for it to get its 325 00:18:17,080 --> 00:18:20,600 Speaker 4: ducks in line here and relist the business. The domestic 326 00:18:20,600 --> 00:18:23,480 Speaker 4: aviation industry backdop just sort of got better and better 327 00:18:23,800 --> 00:18:26,200 Speaker 4: in that time. And if you're buying Virgin shares now, 328 00:18:26,240 --> 00:18:27,760 Speaker 4: you have to ask, is this as good as it 329 00:18:27,800 --> 00:18:32,000 Speaker 4: gets for the industry. If so, is Virgin doing anything 330 00:18:32,040 --> 00:18:35,639 Speaker 4: internally to increase its margins to be more robust and 331 00:18:35,680 --> 00:18:38,240 Speaker 4: a better position. Should should the industry not be as 332 00:18:38,240 --> 00:18:40,600 Speaker 4: good as it is now in the future. I mean 333 00:18:40,640 --> 00:18:44,480 Speaker 4: there's always skepticism buying shares of private equity, and that's healthy. 334 00:18:44,760 --> 00:18:47,359 Speaker 4: You know, Bain's made truckloads of money or ready from Virgin. 335 00:18:47,440 --> 00:18:49,800 Speaker 4: It's probably made three or four times the amount of 336 00:18:49,840 --> 00:18:51,480 Speaker 4: money put into it, and it's still going to own 337 00:18:51,560 --> 00:18:55,040 Speaker 4: thirty nine percent of the listed Virgin. As far as 338 00:18:55,119 --> 00:18:58,000 Speaker 4: private equity stories go, I'd say this is a good one. 339 00:18:58,040 --> 00:18:59,920 Speaker 4: You know, it's a financial investment that's stepped up in 340 00:19:00,080 --> 00:19:03,119 Speaker 4: a tough period, took risk oversur sensible turn around story. 341 00:19:03,760 --> 00:19:05,880 Speaker 4: But now, of course it's private equity and it's trying 342 00:19:05,920 --> 00:19:08,399 Speaker 4: to get some bang for its buck. It's trying to 343 00:19:08,440 --> 00:19:10,600 Speaker 4: make money and to do that it is selling shares 344 00:19:11,040 --> 00:19:15,440 Speaker 4: to ordinary Australian investors, to super funds, to institutional investors, 345 00:19:15,880 --> 00:19:19,119 Speaker 4: basically anyone that can Baine picked this up at the bottom. 346 00:19:19,240 --> 00:19:21,479 Speaker 4: It's now floating it is it floating at the top? 347 00:19:21,960 --> 00:19:24,840 Speaker 4: If not, where's the top? And what Convergent do between 348 00:19:24,880 --> 00:19:25,399 Speaker 4: now and then? 349 00:19:25,600 --> 00:19:27,240 Speaker 3: I think that that's a good question ed. But they 350 00:19:27,280 --> 00:19:30,400 Speaker 3: have said that they still have costs that they can 351 00:19:30,480 --> 00:19:33,800 Speaker 3: keep on eliminating. They say the five years behind Quantus 352 00:19:33,800 --> 00:19:37,280 Speaker 3: when it comes to taking some of those transformation challenges 353 00:19:37,320 --> 00:19:40,359 Speaker 3: around it, around how they sell tickets, how they do 354 00:19:40,400 --> 00:19:42,359 Speaker 3: a lot of things. So they see that there is 355 00:19:42,400 --> 00:19:44,480 Speaker 3: still growth that they can make through just you know, 356 00:19:44,560 --> 00:19:48,639 Speaker 3: continuous improvements and incremental kind of revenue and margin improvement 357 00:19:48,760 --> 00:19:50,520 Speaker 3: that probably isn't there for Quantus. 358 00:19:51,119 --> 00:19:54,080 Speaker 2: So Aisha, then what does all this mean for the 359 00:19:54,160 --> 00:19:57,199 Speaker 2: consumer and the cost of air travel? You mentioned before 360 00:19:57,280 --> 00:20:01,119 Speaker 2: fuel prices and the impact that the uncertainty in the 361 00:20:01,160 --> 00:20:04,240 Speaker 2: Middle East is having. What does that mean for the traveler? 362 00:20:04,800 --> 00:20:07,399 Speaker 3: I think what we can see from the Australian domestic 363 00:20:07,520 --> 00:20:11,840 Speaker 3: market is that having two competitors only in aviation is 364 00:20:11,880 --> 00:20:15,920 Speaker 3: not great for the consumer. We're in a domestic aviation 365 00:20:16,080 --> 00:20:19,800 Speaker 3: market where we've seen the price of airfares between Melbourne 366 00:20:19,800 --> 00:20:23,600 Speaker 3: and Sydney routinely hit over one thousand dollars. We've had 367 00:20:23,960 --> 00:20:28,000 Speaker 3: periods where loads on planes have been over ninety percent full, 368 00:20:28,280 --> 00:20:33,240 Speaker 3: which is historically unheard of. So I think unfortunately for consumers, 369 00:20:33,480 --> 00:20:36,000 Speaker 3: this probably isn't going to be a great thing. Those 370 00:20:36,000 --> 00:20:39,600 Speaker 3: incremental improvements will be passed on to investors. If fuel 371 00:20:39,640 --> 00:20:43,240 Speaker 3: prices spike, virgins hedged for six months out, so you know, 372 00:20:43,320 --> 00:20:45,920 Speaker 3: the impact for investors will be minimal, but they do 373 00:20:46,000 --> 00:20:50,760 Speaker 3: pass on the impact of higher fuel prices in fuel 374 00:20:50,760 --> 00:20:54,120 Speaker 3: surcharges that are charged to consumers, So you know, as 375 00:20:54,160 --> 00:20:58,119 Speaker 3: geopolitical tensions ratchet up, you should probably be prepared to 376 00:20:58,119 --> 00:21:00,040 Speaker 3: pay a little bit more for your. 377 00:21:00,800 --> 00:21:04,080 Speaker 2: And the market hasn't had very many big floats in 378 00:21:04,119 --> 00:21:06,320 Speaker 2: recent years. We've talked a lot about the shrinking of 379 00:21:06,359 --> 00:21:10,320 Speaker 2: the ax What does the virgin IPO mean for the 380 00:21:10,359 --> 00:21:11,359 Speaker 2: local stock market? 381 00:21:11,680 --> 00:21:13,960 Speaker 4: This is a good news story for ax LESA like 382 00:21:14,040 --> 00:21:16,440 Speaker 4: this is Virgin coming home. There is no other owner 383 00:21:16,480 --> 00:21:20,200 Speaker 4: for it. Airlines globally are either owned by countries themselves 384 00:21:20,560 --> 00:21:23,200 Speaker 4: or they're listed. So yeah, this is good. It comes 385 00:21:23,200 --> 00:21:26,240 Speaker 4: for an AX the time when it needs more listings. 386 00:21:26,280 --> 00:21:29,760 Speaker 4: Public markets globally they are shrinking. The asex is shrinking. 387 00:21:30,040 --> 00:21:31,520 Speaker 4: If you look at the number and the value of 388 00:21:31,560 --> 00:21:34,520 Speaker 4: companies that are coming off the AX, you know, companies 389 00:21:34,560 --> 00:21:37,000 Speaker 4: that are being bought by private equity or super funds 390 00:21:37,119 --> 00:21:39,680 Speaker 4: or sovereign wealth investors or whatever. The vary of those 391 00:21:39,720 --> 00:21:42,640 Speaker 4: companies is much more than what's coming back through IPOs. 392 00:21:43,040 --> 00:21:45,399 Speaker 4: So this has been a big shift for Australia and 393 00:21:45,400 --> 00:21:48,120 Speaker 4: for Australians, And at least the public markets have been 394 00:21:48,240 --> 00:21:51,240 Speaker 4: so great for ordinary Australians for their super fund balancers 395 00:21:51,520 --> 00:21:54,440 Speaker 4: and as direct investors. We're all trying to work out 396 00:21:54,600 --> 00:21:57,719 Speaker 4: where the private markets, you know that's private equity and 397 00:21:57,720 --> 00:22:00,440 Speaker 4: the like, whether they can be so good for ordinary 398 00:22:00,440 --> 00:22:03,639 Speaker 4: Australians assex trying to work this out as well. And 399 00:22:03,680 --> 00:22:05,960 Speaker 4: while it does that, it's tanking with the listing rules 400 00:22:06,000 --> 00:22:09,480 Speaker 4: to try and encourage more IPOs. But Lisa Virgin showed 401 00:22:09,560 --> 00:22:12,359 Speaker 4: is you can get an IPO done. There are buyers 402 00:22:12,359 --> 00:22:14,440 Speaker 4: for shares, you just need the right story, the right 403 00:22:14,480 --> 00:22:15,960 Speaker 4: structure and the right price. 404 00:22:16,119 --> 00:22:18,520 Speaker 3: I think this IPO just shows like, look at what 405 00:22:18,560 --> 00:22:22,280 Speaker 3: they've been through. They started these talks with investors before 406 00:22:22,320 --> 00:22:25,520 Speaker 3: Trump went crazy on tariffs, so you know they've come 407 00:22:25,600 --> 00:22:30,119 Speaker 3: through a monumental period in history to get this to market. 408 00:22:30,440 --> 00:22:33,800 Speaker 3: It shows the strength of the domestic Australian aviation market. 409 00:22:34,160 --> 00:22:36,640 Speaker 2: A final question for both of you, then, how will 410 00:22:36,760 --> 00:22:41,400 Speaker 2: Virgin go from here? And is Australia's domestic aviation sector 411 00:22:42,000 --> 00:22:43,600 Speaker 2: destined to be a. 412 00:22:43,600 --> 00:22:47,760 Speaker 4: Duopoly for the foreseeable future. Absolutely, Lisa Australia. I don't 413 00:22:47,760 --> 00:22:50,800 Speaker 4: think it's just not big enough for a big third player. 414 00:22:51,240 --> 00:22:54,160 Speaker 4: We've seen others try and fail. Look at Rex recently, 415 00:22:54,200 --> 00:22:57,399 Speaker 4: look at Bonza. Australia's even too small sometimes for a 416 00:22:57,440 --> 00:23:00,679 Speaker 4: second viable airline. We had Virgin go bust, we had 417 00:23:00,680 --> 00:23:04,240 Speaker 4: Anset go bust. Yes, they're in wobbly markets, but it 418 00:23:04,359 --> 00:23:06,600 Speaker 4: just shows you how hard it is to run a 419 00:23:06,760 --> 00:23:11,080 Speaker 4: decent sized scale network in Australia, which I think makes 420 00:23:11,080 --> 00:23:13,680 Speaker 4: it really hard to see a third player coming in 421 00:23:13,760 --> 00:23:17,400 Speaker 4: and really sticking it to Quantus and Virgin. That means 422 00:23:17,480 --> 00:23:19,560 Speaker 4: I think we'll be a two airline town for a 423 00:23:19,560 --> 00:23:23,399 Speaker 4: while yet. And Lisa, that's actually similar to what Australia 424 00:23:23,480 --> 00:23:25,320 Speaker 4: is like in a lot of other industries as well. 425 00:23:25,480 --> 00:23:28,040 Speaker 4: Look at supermarkets, we've got Woolworths and Coals. Look at 426 00:23:28,040 --> 00:23:31,359 Speaker 4: department stores it's Meyer and David Jones. Look at energy 427 00:23:31,400 --> 00:23:35,000 Speaker 4: it's agl and Origin. Australia is a country of jeopolis 428 00:23:35,080 --> 00:23:37,240 Speaker 4: and it's hard to see airlines being any different. 429 00:23:37,960 --> 00:23:40,919 Speaker 3: I think no matter what we say, whether it's rational 430 00:23:41,040 --> 00:23:42,920 Speaker 3: or not, there will always be a third airline. I 431 00:23:42,960 --> 00:23:47,919 Speaker 3: think I disagree with you on this point ed. History 432 00:23:47,920 --> 00:23:50,920 Speaker 3: has shown us that someone will always try to challenge 433 00:23:51,000 --> 00:23:54,520 Speaker 3: contestant Virgin. They see this market as being big enough, 434 00:23:54,960 --> 00:23:56,960 Speaker 3: but you do need the scale, and I think that 435 00:23:56,960 --> 00:23:58,480 Speaker 3: that means that it will take a little bit of 436 00:23:58,520 --> 00:24:01,679 Speaker 3: time before we get that third competitor. And you know, 437 00:24:01,760 --> 00:24:04,679 Speaker 3: conditions are really ripe for Virgin. In the interim, I 438 00:24:04,720 --> 00:24:07,600 Speaker 3: think the investors have appetite for this. IPO has been 439 00:24:07,640 --> 00:24:10,080 Speaker 3: really strong, and that's a testament to the fact that 440 00:24:10,119 --> 00:24:12,960 Speaker 3: we know that no big competitor is coming to take 441 00:24:13,000 --> 00:24:15,359 Speaker 3: these guys on for at least the next few years. 442 00:24:18,359 --> 00:24:20,159 Speaker 2: Thanks and thanks Aischa. 443 00:24:20,240 --> 00:24:20,960 Speaker 4: Thanks for having us. 444 00:24:21,000 --> 00:24:42,679 Speaker 2: Lisa Thanks Lisa, Thank you for listening to The Finn. 445 00:24:42,840 --> 00:24:46,960 Speaker 2: I'm Lisa Murray, with senior reporter Aisha Decretza and Chanticleer 446 00:24:47,040 --> 00:24:51,439 Speaker 2: columnist Anthony McDonald joining the podcast today. The Finn is 447 00:24:51,480 --> 00:24:55,760 Speaker 2: produced by Alex gu with assistance from Mandy Coolan. Fiona 448 00:24:55,800 --> 00:24:59,320 Speaker 2: Buffini is head of Premium Content. 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