WEBVTT - Jack Di Losa with Tony McManus - Wed 25 Jun, 2025

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<v Speaker 1>I think it's so fair to say I've had a

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<v Speaker 1>fascination as I know many of you have right around

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<v Speaker 1>Australia with business, with various businesses. Well, by the way,

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<v Speaker 1>we'll come back to calls too in just a moment.

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<v Speaker 1>Those of you that are waiting, I promise you we'll

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<v Speaker 1>get you in just a tick. For a long time

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<v Speaker 1>I had a fascination with businesses, and particularly family businesses,

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<v Speaker 1>and the love of family business started for me as

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<v Speaker 1>not only is an idea, but the idea of what

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<v Speaker 1>a business inside the family that the family runs and

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<v Speaker 1>gets underway, and then the fantastic heritage that often occurs

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<v Speaker 1>out of family businesses. The one that jumps to mind

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<v Speaker 1>for me because he was a friend and mentor, the

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<v Speaker 1>great David Haymes from Hames Paint based here in Victoria

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<v Speaker 1>of course, or at Ballarat, wonderful family business. The kids

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<v Speaker 1>run it now and it brings great joy to thousands

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<v Speaker 1>of people that engage in work with that particular business.

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<v Speaker 1>And now that one might be Cooper's Brewery in South Australia.

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<v Speaker 1>That gives you the idea of scale. Really Now the

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<v Speaker 1>consequence of that is to work pretty closely with having

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<v Speaker 1>them on the radio to talk about some of the

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<v Speaker 1>history behind these family businesses. One, in fact, as I

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<v Speaker 1>was doing some research, is a business called Cold Express.

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<v Speaker 1>Two words called X the letter X. If you're looking

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<v Speaker 1>for a word that starts with X express, thank you.

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<v Speaker 1>They do remarkable things. Third party service, which takes the

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<v Speaker 1>hassle out of perishable goods transportation on the line is

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<v Speaker 1>the one and only Jack Dolosa. Jack is the chief

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<v Speaker 1>operating officer.

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<v Speaker 2>Jack.

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<v Speaker 3>Good morning. It's a great story.

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<v Speaker 2>Really.

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<v Speaker 1>I mean here we are based in Listerfield right here

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<v Speaker 1>in Victoria, and you are the director of operations.

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<v Speaker 3>What do we know about it? What do we need

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<v Speaker 3>to know about it?

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<v Speaker 2>Jack? In terms of how it first started, So.

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<v Speaker 4>I've I've got my dad next week, Tony on. I

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<v Speaker 4>thought I'd bring the big dog on and then far away.

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<v Speaker 3>Bring the big dog on, John, big dog, good morning.

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<v Speaker 3>Are you fantastic? And thank you for being here?

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<v Speaker 2>John.

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<v Speaker 3>So presumably you.

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<v Speaker 1>Were ultimately responsible, as a youngster of creating this amazing,

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<v Speaker 1>what is now a wonderful business.

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<v Speaker 5>Yes, that's correct. I started it in ninety eight with

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<v Speaker 5>my uncle at the time and my wife doing some admin. Yeah,

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<v Speaker 5>and we went from there.

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<v Speaker 2>What was the opportunity. Jack, What were you doing up

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<v Speaker 2>until that time?

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<v Speaker 5>Well before that, I actually was born into business. My

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<v Speaker 5>dad had a fruit shop and just going up, going

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<v Speaker 5>to the market, getting up three thirty in the morning

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<v Speaker 5>with him, I guess he instilled a good work ethic

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<v Speaker 5>in me. And when he retired, I took it over

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<v Speaker 5>his little shop, and I then extended it. I knocked

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<v Speaker 5>it down, made it three times bigger, and eventually I

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<v Speaker 5>sold that shop. It was in South Caulfield, and because

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<v Speaker 5>I had the truck, I kept the truck. And then

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<v Speaker 5>I remember the first first week I was home, my

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<v Speaker 5>wife said to me, what are you doing. You've been

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<v Speaker 5>home for three days. I said that, yeah, but I've worked,

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<v Speaker 5>you know, seven days a week for the last twenty years.

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<v Speaker 5>I have can I have three days? And she came

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<v Speaker 5>to with an ad newspaper people looking for, you know,

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<v Speaker 5>truck truck drop trucks, truck drivers with trucks. So I

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<v Speaker 5>answered the ad. I said to her, I'm just going

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<v Speaker 5>to go and get this job, just thinking, well, of

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<v Speaker 5>course I'm going to get it. So I went there

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<v Speaker 5>and you know, they hired me. I had the biggest

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<v Speaker 5>truck in the fleet at that time. It was a

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<v Speaker 5>twelve ton truck. And then I branched out and started

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<v Speaker 5>doing it on my own. And a friend of mine,

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<v Speaker 5>who are known from the market, said to me, you know,

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<v Speaker 5>I'm supply. I've got a contract to supply coals with

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<v Speaker 5>fruit packs. You know. You know, can you do my

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<v Speaker 5>deliveries for me? And I said, well, yeah, I can,

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<v Speaker 5>but what's involved? And he said it's got to be refrigerated.

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<v Speaker 5>And I said, look, I know nothing about it. Anyway,

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<v Speaker 5>a few months went by and he came back to

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<v Speaker 5>me and said, Johnny goes, I'm just you know, no

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<v Speaker 5>one can do this thing properly. You know, there's four

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<v Speaker 5>of us, we're all in the same boat. And he said,

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<v Speaker 5>you know, I've got routes planned. He goes, just just

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<v Speaker 5>take over because it's taken me away from my core business.

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<v Speaker 5>And I said. I was just talking to my auntie

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<v Speaker 5>one day and I said, look, I'm going to start

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<v Speaker 5>doing this and she said, well, why don't you get

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<v Speaker 5>your uncle to do the admin and you do the

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<v Speaker 5>operational side. So that's how I started. I started with

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<v Speaker 5>one truck. I started. I actually started working out of

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<v Speaker 5>his fridge, out of a twenty foot container.

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<v Speaker 2>Started twenty foot container. How many trucks now are.

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<v Speaker 5>Job now we've got around one hundred and forty trucks.

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<v Speaker 3>Wow, one hundred and forty trucks.

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<v Speaker 1>Do you know what the beauty of what you just

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<v Speaker 1>said in that lovely background is the role your father

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<v Speaker 1>played in this pretty humble beginnings.

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<v Speaker 5>I would have thought, oh yeah, yeah, you know, you

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<v Speaker 5>know when my dad when he was doing deliveries, like

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<v Speaker 5>they were doing home deliveries, he would, you know, to

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<v Speaker 5>the local people that would come in, he would walk

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<v Speaker 5>the box on his shoulders. Yeah, home deliveries because he

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<v Speaker 5>didn't want to spend the petrol in the truck, in

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<v Speaker 5>the in the van. Yeah, that's that generation. That's what

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<v Speaker 5>they would do. Everything was about saving, saving, saving, because

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<v Speaker 5>they knew what it was like. You know. They they

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<v Speaker 5>grew up in just post war, so yeah, they did

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<v Speaker 5>it tough and there they were.

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<v Speaker 4>The real heroes.

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<v Speaker 2>They were the real heroes.

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<v Speaker 1>And there are ziggons of those stories right across Australia.

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<v Speaker 3>So john father came.

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<v Speaker 5>From where my dad came from, Strombly in Italy. He

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<v Speaker 5>came over with his suitcase, owing his passage to someone

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<v Speaker 5>who brought him over and he went to work for

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<v Speaker 5>them in a fruit shop for I think it was

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<v Speaker 5>about thirty or forty cents a week.

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<v Speaker 1>Back then, thirty or forty cents a week, just post

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<v Speaker 1>war in Melbourne of course.

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<v Speaker 5>Yeah, yeah, I think he started off in Hawthorne and

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<v Speaker 5>he worked seven days a week, never had a day off.

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<v Speaker 5>And then he met my mum and he asked just

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<v Speaker 5>for a couple of hours off so we'd go, you know,

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<v Speaker 5>get her an engagement ring, you know, and he was

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<v Speaker 5>told no, you know, you can't have any time off.

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<v Speaker 5>So Dad said, look, you know, I've more than paid

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<v Speaker 5>my passage back to you. Now I'm leaving. And he

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<v Speaker 5>left and he got his own little shop and that's

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<v Speaker 5>how he started.

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<v Speaker 2>That is fantastic.

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<v Speaker 1>You talk about those markets in those days, John, presumably

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<v Speaker 1>you're talking Footscray.

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<v Speaker 5>Yes, yes, yes, yes, Well Dad started off in the

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<v Speaker 5>it was Victoria Market originally and then they moved over

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<v Speaker 5>to Footscray and.

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<v Speaker 1>Those runs that you were doing in those days, getting

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<v Speaker 1>up at two three o'clock in the morning and do

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<v Speaker 1>those runs, I mean there was little or no traffic.

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<v Speaker 1>You would have presumably gone out somewhere near Dining Road.

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<v Speaker 5>Yep, yeah, that's it. It was right next to Dining Road,

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<v Speaker 5>the you know, the fruit market was there. I'd go

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<v Speaker 5>in with Dad.

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<v Speaker 4>We'd go and buy.

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<v Speaker 5>All the fruit and everything. I'd help him load up

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<v Speaker 5>his truck and we'd go back to the shop. We'd

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<v Speaker 5>get back about six thirty seven o'clock, you know, we'd

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<v Speaker 5>unload the truck, you know, or you know, and you

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<v Speaker 5>know in school wholidays there, you know, i'd go and

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<v Speaker 5>help him. But yeah, it was you know, the worst

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<v Speaker 5>thing was I still remember.

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<v Speaker 4>The cold morning.

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<v Speaker 5>Yes, you know, your hands are freezing. And back then

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<v Speaker 5>they'd get colie flowers or cabbages and the guy would

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<v Speaker 5>stand on the back of his truck and he'd throw

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<v Speaker 5>them to you, you know, and every time you caught one,

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<v Speaker 5>you'd feel like your fingers were about to snap off,

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<v Speaker 5>you know, because they were just full of water and ice.

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<v Speaker 1>In the depths of a cold Melbourne winter would have

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<v Speaker 1>been chilli. He came, now, Johnny, I'm going to we'll

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<v Speaker 1>do this break and I want to come back and

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<v Speaker 1>talk to Jack. A young Jack would have been a

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<v Speaker 1>little kid as he got any talent.

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<v Speaker 4>Yeah, yeah, look, yes.

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<v Speaker 1>Well let me determine that and we'll do that straight

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<v Speaker 1>after this We've got John Delosa, We've got Jack Delosa.

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<v Speaker 1>We're talking about this great straighted family business from Family

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<v Speaker 1>Business Association, and we'll have more the other side of this.

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<v Speaker 1>Your calls as well, come and join us. You might

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<v Speaker 1>be somebody who's been out to those markets over the years,

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<v Speaker 1>foot screen markets, lots of memories there. I would have

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<v Speaker 1>thought markets right around Australia one double three, six nine three,

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<v Speaker 1>as you know, as I mentioned earlier, have this fascination

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<v Speaker 1>family business right across Australia. Great Family Business Association. We've

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<v Speaker 1>been talking to John Deloser, the CEO and founder if

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<v Speaker 1>you like, of Cold Express. Chief operation operating officer is

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<v Speaker 1>Jack Young, Jack the loser.

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<v Speaker 2>No pressure there, Jack.

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<v Speaker 1>So I guess in a sense you'd be when you

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<v Speaker 1>hear those stories, and no doubt you've heard them before

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<v Speaker 1>from Dad John and those very early humble beginnings of grandfather.

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<v Speaker 1>Do they resonate with you in your day to day

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<v Speaker 1>activities now as a leader inside this great business.

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<v Speaker 6>Yeah, I mean the value that you know Non Lord

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<v Speaker 6>put through Dad, these Dad's put that through us. Kind

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<v Speaker 6>someone of four siblings and three of us work in

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<v Speaker 6>the business and it plays a huge impact on how

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<v Speaker 6>we carry our business and our culture that we built

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<v Speaker 6>in our family business. If you look at like you

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<v Speaker 6>know now that when people come to see us for

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<v Speaker 6>meetings at our head office, we have literally as you

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<v Speaker 6>walk into our meeting room, we've decked out well I

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<v Speaker 6>like to call the root room, which is basically, you know,

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<v Speaker 6>all all the memorabilia, like the roots, the roots of

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<v Speaker 6>the business.

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<v Speaker 5>Okay, different generations things make different things they do.

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<v Speaker 4>So that's that's that's where that's where everything starts from

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<v Speaker 4>from us. So that's it's in our business and run

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<v Speaker 4>our business.

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<v Speaker 2>All of a sudden, many of us want to come

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<v Speaker 2>around and visitor.

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<v Speaker 3>What I'm saying, I gotta I gotta think that.

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<v Speaker 1>The the heritage of the You say, the siblings, and

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<v Speaker 1>I guess do you look to the next gen or

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<v Speaker 1>is it too early to the next gen?

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<v Speaker 3>Do the kids come in as you.

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<v Speaker 2>Did Jack when you were little.

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<v Speaker 1>Do the little tackers now coming grandchildren John presumably, and

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<v Speaker 1>just have a look around.

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<v Speaker 2>What's grandpa doing, what's dad Jack doing?

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<v Speaker 5>Yeah? Well Jack's got three three girls.

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<v Speaker 6>Yeah, I've got three girls under three, three, under three, three,

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<v Speaker 6>two and six months.

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<v Speaker 4>So that's that's They're a long time away. From that,

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<v Speaker 4>but they do like jumping in the little Mercedes benz By.

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<v Speaker 5>Cars and driving them around at shows and things. Yeah,

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<v Speaker 5>so they're the sale of the century girls on those vehicles.

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<v Speaker 1>I guess the sale of the century girls on the

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<v Speaker 1>That's very funny. So to either you John and or

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<v Speaker 1>Jack the challenges in the current climate, what do they

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<v Speaker 1>look like?

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<v Speaker 2>How do they show up for you?

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<v Speaker 3>Because this is not this is because you've been doing well.

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<v Speaker 1>This doesn't guarantee the next five, ten, fifteen years can

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<v Speaker 1>instantly be really come to it's a working great question.

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<v Speaker 5>Great question because you know, this year we've seen a

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<v Speaker 5>number of really good transport companies, companies in our industry. Family, yeah, family.

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<v Speaker 4>That have been around for fifty odd years.

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<v Speaker 5>Well Don Watson's was around tiventy seven odd years, and

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<v Speaker 5>they did it right, you know. They they treated their

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<v Speaker 5>staff right, they everything was done right. It's just it's

0:12:22.080 --> 0:12:24.600
<v Speaker 5>almost like it's a race to the bottom. People undercutting

0:12:26.880 --> 0:12:31.040
<v Speaker 5>it's it's it's hard, especially with all the new taxes

0:12:31.080 --> 0:12:34.160
<v Speaker 5>and you know, land tacks. You know, I could spend

0:12:34.160 --> 0:12:35.160
<v Speaker 5>half an hour talking.

0:12:35.040 --> 0:12:36.120
<v Speaker 2>About it's a killer.

0:12:37.200 --> 0:12:41.280
<v Speaker 5>It is. We've gone from a few years back on

0:12:41.280 --> 0:12:44.400
<v Speaker 5>one of the sites eighty three thousand dollars for the

0:12:44.520 --> 0:12:47.480
<v Speaker 5>year to I just got it a few months back,

0:12:47.520 --> 0:12:48.680
<v Speaker 5>four hundred and two thousand.

0:12:48.760 --> 0:12:51.439
<v Speaker 2>Well that's just bulltish yep.

0:12:51.400 --> 0:12:56.880
<v Speaker 5>Yep, And that's you know, how does a family you

0:12:56.920 --> 0:12:59.160
<v Speaker 5>know pay those things? I mean, we have to pass

0:12:59.240 --> 0:13:02.440
<v Speaker 5>the class on and then people wonder why their groceries

0:13:02.440 --> 0:13:05.959
<v Speaker 5>are getting expensive. You know, the government should be looking

0:13:06.040 --> 0:13:09.199
<v Speaker 5>after businesses because if they give us tax concess, get

0:13:09.240 --> 0:13:13.120
<v Speaker 5>rid of payroll tax, which is another story, get rid

0:13:13.120 --> 0:13:15.600
<v Speaker 5>of that. Let us you know, if we had more money,

0:13:15.720 --> 0:13:19.280
<v Speaker 5>we would actually what the businesses do. Family businesses, They

0:13:19.400 --> 0:13:22.640
<v Speaker 5>reinvest in their own business. They put back into the community.

0:13:23.280 --> 0:13:27.720
<v Speaker 5>And that's what some people just don't understand. The answer

0:13:27.760 --> 0:13:31.160
<v Speaker 5>is not tax the businesses. You know, com people think.

0:13:31.080 --> 0:13:34.080
<v Speaker 4>Oh, you've got a business, you're you know, you're raking it.

0:13:34.679 --> 0:13:37.040
<v Speaker 5>You know, you're making so much money you don't know

0:13:37.040 --> 0:13:39.960
<v Speaker 5>what to do with it. So many businesses that I

0:13:40.040 --> 0:13:43.760
<v Speaker 5>know the principles don't even take wages.

0:13:44.120 --> 0:13:44.520
<v Speaker 2>They don't.

0:13:45.760 --> 0:13:48.440
<v Speaker 1>And my great friend and mentor I mentioned earlier was

0:13:48.800 --> 0:13:51.040
<v Speaker 1>David Hames. I think you would probably know the Hames

0:13:51.120 --> 0:13:54.280
<v Speaker 1>family from Family Business Association. One of the things David

0:13:54.320 --> 0:13:56.480
<v Speaker 1>would say, you've got one hundred and forty trucks, one

0:13:56.559 --> 0:14:00.400
<v Speaker 1>hundred and forty families just in that sector of your business,

0:14:00.800 --> 0:14:04.880
<v Speaker 1>one hundred and forty plus families that rely on you

0:14:05.640 --> 0:14:07.280
<v Speaker 1>to continue in business.

0:14:08.360 --> 0:14:09.200
<v Speaker 2>Yep. Correct.

0:14:09.480 --> 0:14:13.160
<v Speaker 5>And then there's fifty odd stormen yep. And then there's

0:14:13.160 --> 0:14:17.920
<v Speaker 5>all the office staff and yeah, yeah, about to fifty yeah, two.

0:14:17.679 --> 0:14:20.960
<v Speaker 1>One hundred and fifty different families who have still got

0:14:20.960 --> 0:14:24.120
<v Speaker 1>to pay operating and working with you very closely, presumably

0:14:24.160 --> 0:14:24.960
<v Speaker 1>proud to do so.

0:14:25.760 --> 0:14:27.400
<v Speaker 2>And they got to pay school fees.

0:14:28.160 --> 0:14:30.120
<v Speaker 5>Yeah, and put food on the table.

0:14:30.160 --> 0:14:34.160
<v Speaker 3>And put food on the table. It's a lovely story.

0:14:34.200 --> 0:14:36.120
<v Speaker 1>I wish we had a bit more time, except to

0:14:36.120 --> 0:14:38.320
<v Speaker 1>say the challenges for the future.

0:14:39.240 --> 0:14:42.200
<v Speaker 3>Could you see a clearing? Is it about? Is it

0:14:42.200 --> 0:14:42.760
<v Speaker 3>about having?

0:14:42.800 --> 0:14:44.320
<v Speaker 1>One of the reasons we do this is to give

0:14:44.320 --> 0:14:47.320
<v Speaker 1>people a sense of what the power that family business

0:14:47.360 --> 0:14:48.280
<v Speaker 1>in Australia has.

0:14:49.800 --> 0:14:49.960
<v Speaker 4>Yeah.

0:14:50.040 --> 0:14:54.040
<v Speaker 5>Look, look I've got my ways of doing things a

0:14:54.040 --> 0:14:57.640
<v Speaker 5>little bit old fashioned. Probably Jack's got his way of

0:14:57.680 --> 0:15:00.440
<v Speaker 5>doing things, which I don't always agree. I mean, he

0:15:00.520 --> 0:15:02.920
<v Speaker 5>came to me a number of months back he said,

0:15:02.920 --> 0:15:04.520
<v Speaker 5>our dad, you know, I want to do a podcast.

0:15:04.520 --> 0:15:07.640
<v Speaker 5>And I laughed at him and he goes, do you

0:15:07.640 --> 0:15:09.840
<v Speaker 5>want to do it with me and you Alex, you

0:15:09.880 --> 0:15:11.880
<v Speaker 5>know the other the other boy that's in the family,

0:15:12.160 --> 0:15:15.040
<v Speaker 5>that's in the business. And I said, no, no, you

0:15:15.040 --> 0:15:16.840
<v Speaker 5>guys go ahead and do it. And you go, Dad,

0:15:16.920 --> 0:15:18.920
<v Speaker 5>why wouldn't you want to do something with your two sons,

0:15:19.040 --> 0:15:22.080
<v Speaker 5>you know, the old guilt trip, the old Italian guilt trip.

0:15:22.600 --> 0:15:25.320
<v Speaker 5>And I said, yeah, okay, we'll do it. And yeah,

0:15:25.320 --> 0:15:28.040
<v Speaker 5>I've got to say I'm actually enjoying it. Where you know,

0:15:28.360 --> 0:15:30.920
<v Speaker 5>we just talk about businesses. It's it's called the c

0:15:31.160 --> 0:15:31.480
<v Speaker 5>X Show.

0:15:31.560 --> 0:15:34.240
<v Speaker 6>Yeah, it's all about put showing a lot of family

0:15:34.320 --> 0:15:36.240
<v Speaker 6>businesses that don't get the spot while they deserve.

0:15:36.440 --> 0:15:38.160
<v Speaker 4>They do great in their communities.

0:15:40.200 --> 0:15:42.680
<v Speaker 5>It's not about the big guys. We like to focus

0:15:42.720 --> 0:15:46.240
<v Speaker 5>on the smaller, the smaller to medium sized businesses that

0:15:46.440 --> 0:15:48.040
<v Speaker 5>always get overlooked. Yeah.

0:15:48.040 --> 0:15:49.880
<v Speaker 4>I think in this danage, you have to be folks.

0:15:49.920 --> 0:15:52.720
<v Speaker 6>We have to be doing things differently, and you know

0:15:53.640 --> 0:15:57.720
<v Speaker 6>where that's a lot through tech innovation as.

0:15:57.520 --> 0:15:58.760
<v Speaker 4>Well as you know, marketing.

0:15:58.800 --> 0:16:00.640
<v Speaker 6>I think you really need to be out there doing

0:16:00.640 --> 0:16:02.440
<v Speaker 6>that sort of stuff today's days.

0:16:02.680 --> 0:16:06.000
<v Speaker 1>John as founder CEO and then working with Jack, Alex

0:16:06.080 --> 0:16:07.760
<v Speaker 1>and the rest of the family, do you, at some

0:16:07.800 --> 0:16:12.000
<v Speaker 1>point in your own mind say, at what point do

0:16:12.080 --> 0:16:15.920
<v Speaker 1>I let go? That is a challenge of family business

0:16:15.960 --> 0:16:16.800
<v Speaker 1>across Australia.

0:16:18.120 --> 0:16:20.800
<v Speaker 5>You know, Conny, you know I'm laughing because I said

0:16:20.840 --> 0:16:22.920
<v Speaker 5>that two years ago. I said, you know, I'm going

0:16:23.000 --> 0:16:25.600
<v Speaker 5>to step back. You guys are going to you know, takeover.

0:16:25.640 --> 0:16:29.960
<v Speaker 5>I'll come in maybe once every couple of weeks. And

0:16:30.320 --> 0:16:35.000
<v Speaker 5>I started scaling back to three times a week. And

0:16:35.040 --> 0:16:39.240
<v Speaker 5>then I went overseas with my wife. And while I'm overseas,

0:16:39.320 --> 0:16:41.400
<v Speaker 5>Jack said to me, Dad, you know the block just

0:16:41.440 --> 0:16:44.640
<v Speaker 5>on the other corners come up for sale. So we

0:16:44.760 --> 0:16:47.280
<v Speaker 5>ended up buying that other block because we'd run out

0:16:47.320 --> 0:16:50.640
<v Speaker 5>of room where we are and come back and now

0:16:50.640 --> 0:16:52.280
<v Speaker 5>all of a sudden, I'm seven days a week again,

0:16:52.360 --> 0:16:55.720
<v Speaker 5>so getting that off the ground. But that's it's up

0:16:55.760 --> 0:16:59.320
<v Speaker 5>and running now. So yeah, I guess from a forty

0:16:59.360 --> 0:17:03.040
<v Speaker 5>foot container, we've got just under fifty thousand square meters

0:17:03.080 --> 0:17:06.320
<v Speaker 5>now across the two sites in Roval. We're in Robal.

0:17:06.440 --> 0:17:09.239
<v Speaker 1>Yeah, you are in Roval, which is the area to

0:17:09.240 --> 0:17:11.760
<v Speaker 1>be for that is sort of a business. I can't

0:17:11.760 --> 0:17:14.480
<v Speaker 1>thank you enough for both staying up nice and late

0:17:15.080 --> 0:17:17.840
<v Speaker 1>and do this and we wish you well in the future.

0:17:17.920 --> 0:17:19.320
<v Speaker 1>You and I have not met, but I hope we

0:17:19.440 --> 0:17:20.160
<v Speaker 1>do at some point.

0:17:20.240 --> 0:17:22.160
<v Speaker 5>John and Jack, Yeah, I'm sure we will.

0:17:22.680 --> 0:17:26.320
<v Speaker 1>We will wish you well with the success of the business,

0:17:26.320 --> 0:17:29.600
<v Speaker 1>a continued success. It doesn't come easy, as the old

0:17:29.640 --> 0:17:33.120
<v Speaker 1>song goes, but it's a brand that is very, very important.

0:17:33.400 --> 0:17:36.720
<v Speaker 1>Cold Express just what I've been talking of a text.

0:17:36.920 --> 0:17:39.240
<v Speaker 1>How important are the drivers to you? And have we

0:17:39.280 --> 0:17:43.400
<v Speaker 1>got enough drivers? And what are the challenges around drivers

0:17:44.160 --> 0:17:45.879
<v Speaker 1>as we need them to love them today?

0:17:46.800 --> 0:17:50.840
<v Speaker 5>Yeah, look, it's you ask any person in business, the

0:17:50.880 --> 0:17:55.600
<v Speaker 5>biggest challenge is getting good staff. Prior to COVID, You

0:17:55.640 --> 0:18:00.639
<v Speaker 5>know that they were really all the stuff we had terrific.

0:18:01.240 --> 0:18:04.639
<v Speaker 5>Then COVID hit and we could not get people to work.

0:18:06.600 --> 0:18:08.760
<v Speaker 5>A lot of them had to go back overseas because

0:18:08.800 --> 0:18:11.359
<v Speaker 5>you know, we have a lot of people from overseas

0:18:11.400 --> 0:18:15.199
<v Speaker 5>working and all of a sudden there's a shortage, and

0:18:15.240 --> 0:18:18.480
<v Speaker 5>the ones that remain were basically well, no, you know,

0:18:18.520 --> 0:18:20.080
<v Speaker 5>you tell ask them to do something, and so no,

0:18:20.200 --> 0:18:22.600
<v Speaker 5>we don't want to do that, and we couldn't move

0:18:22.640 --> 0:18:27.520
<v Speaker 5>them on because we needed them. And that still of

0:18:27.520 --> 0:18:30.800
<v Speaker 5>like took a good two to three years to get

0:18:30.840 --> 0:18:31.240
<v Speaker 5>on top.

0:18:31.119 --> 0:18:35.040
<v Speaker 4>Of its definitely gotten better now, but as data saying,

0:18:35.680 --> 0:18:37.840
<v Speaker 4>the quality is and is there before that, But that's

0:18:37.840 --> 0:18:41.120
<v Speaker 4>something that we're we're working on and we have a pretty.

0:18:40.800 --> 0:18:43.960
<v Speaker 5>Good The quality where you've got now is good because

0:18:43.960 --> 0:18:49.280
<v Speaker 5>they might be listening, they.

0:18:47.359 --> 0:18:49.760
<v Speaker 1>Will be on night shift and what are they talking about.

0:18:50.200 --> 0:18:51.840
<v Speaker 1>I'll let you both go great to talk them. We'll

0:18:51.840 --> 0:18:53.760
<v Speaker 1>do it and catch up at some point down the track.

0:18:53.800 --> 0:18:59.800
<v Speaker 1>I hope that's John Delosa and Jack Delosa. What a

0:19:00.000 --> 0:19:02.479
<v Speaker 1>This is a family a business associated It's called Cold

0:19:02.720 --> 0:19:05.640
<v Speaker 1>Express Family Business Association.