1 00:00:00,120 --> 00:00:03,160 Speaker 1: This guy goes to the McDonald's and he tries to 2 00:00:03,240 --> 00:00:06,560 Speaker 1: place in order, and he claims that he goes there 3 00:00:06,600 --> 00:00:11,080 Speaker 1: often and gets the order. However, this time the manager 4 00:00:11,200 --> 00:00:14,560 Speaker 1: was there and told him, Hey, that's off menu. We 5 00:00:14,680 --> 00:00:17,720 Speaker 1: don't have that, and we don't have to give it 6 00:00:17,760 --> 00:00:21,840 Speaker 1: to you. And he just gets so. 7 00:00:22,079 --> 00:00:24,959 Speaker 2: Mad and he won't stop. 8 00:00:25,160 --> 00:00:28,480 Speaker 1: This just goes on and on and on, and he's 9 00:00:28,600 --> 00:00:30,160 Speaker 1: completely outraged. 10 00:00:30,600 --> 00:00:34,160 Speaker 2: Check this out. Here's a guy demanding a pup cup. 11 00:00:37,000 --> 00:00:38,280 Speaker 3: I'm doing a video. 12 00:00:38,560 --> 00:00:41,080 Speaker 2: I'm going to need their Well why just the. 13 00:00:41,000 --> 00:00:42,640 Speaker 3: Reasoning why you want to give me a player click? 14 00:00:42,680 --> 00:00:45,239 Speaker 2: They're not about to do cup pup cuts, Yes you are. 15 00:00:45,320 --> 00:00:47,800 Speaker 3: I come here two three times a week every week 16 00:00:47,960 --> 00:00:50,199 Speaker 3: and get a pup cup every time I come here 17 00:00:50,320 --> 00:00:52,080 Speaker 3: to do pup cups. If they're doing it, they're not 18 00:00:52,159 --> 00:00:55,240 Speaker 3: doing it as well as you're doing. It's a Do 19 00:00:55,280 --> 00:00:58,120 Speaker 3: you not understand it's just a little cup of whipped cream. 20 00:01:00,000 --> 00:01:00,920 Speaker 3: Why won't you give me a. 21 00:01:00,880 --> 00:01:04,440 Speaker 1: Pup cup because we do not do puff Cussin bull 22 00:01:04,959 --> 00:01:08,399 Speaker 1: came here yesterday and got a pup cub. 23 00:01:10,560 --> 00:01:13,240 Speaker 3: She's calling the police because I want a pup cup. 24 00:01:14,560 --> 00:01:16,920 Speaker 3: Let's see what the police have to say. Because a 25 00:01:16,959 --> 00:01:20,880 Speaker 3: person wants a pup cup. Seriously, you're calling the police 26 00:01:20,920 --> 00:01:25,880 Speaker 3: because someone wants a pup cup. That's absolutely absurd. She's 27 00:01:25,920 --> 00:01:27,280 Speaker 3: absolutely ridiculous. 28 00:01:27,400 --> 00:01:32,080 Speaker 2: Call the police because you won't keep going. He just 29 00:01:32,200 --> 00:01:39,400 Speaker 2: keeps on going. No, that's absolutely ridiculous. 30 00:01:41,959 --> 00:01:43,319 Speaker 3: I hate everything about this guy. 31 00:01:43,400 --> 00:01:45,800 Speaker 2: Oh you do? So who are we siding with everything? 32 00:01:46,000 --> 00:01:47,640 Speaker 2: The manager just following. 33 00:01:47,240 --> 00:01:51,200 Speaker 1: The procedure or was he out there being mad because 34 00:01:51,240 --> 00:01:55,040 Speaker 1: he wasn't being served something that's actually not on the menu. Right? 35 00:01:55,200 --> 00:01:58,080 Speaker 3: And so for starters, I didn't even know McDonald's like 36 00:01:58,120 --> 00:02:00,520 Speaker 3: some McDonald's do pup cups. I thought up cups are 37 00:02:00,560 --> 00:02:02,600 Speaker 3: strictly a Starbucks thing. And for those of you that 38 00:02:02,680 --> 00:02:05,040 Speaker 3: don't know what it is, if you go into Starbucks, 39 00:02:05,080 --> 00:02:06,680 Speaker 3: you can and order something. You can ask for a 40 00:02:06,680 --> 00:02:09,560 Speaker 3: pup cup for your dog. It's designed for people that 41 00:02:09,600 --> 00:02:11,720 Speaker 3: have their dogs in the car with them while you're 42 00:02:11,720 --> 00:02:13,400 Speaker 3: going through the drive through. And all they do is 43 00:02:13,440 --> 00:02:15,760 Speaker 3: just squirt some whipped cream in a tiny little cup. 44 00:02:15,960 --> 00:02:18,400 Speaker 3: And there's tons of videog internet videos out there and 45 00:02:18,400 --> 00:02:20,919 Speaker 3: the dogs love it. They lap it up. Everybody's happy, wonderful. 46 00:02:21,000 --> 00:02:23,120 Speaker 3: That's a Starbucks thing. I didn't realize that there are 47 00:02:23,240 --> 00:02:26,040 Speaker 3: some McDonald's that you can do that at. This guy 48 00:02:27,880 --> 00:02:31,600 Speaker 3: upset at this McDonald's for it's not on the menu. 49 00:02:31,760 --> 00:02:34,800 Speaker 3: So you're ordering off menu, like the secret menu, right, 50 00:02:34,880 --> 00:02:37,440 Speaker 3: and he gets upset because something that he wants on 51 00:02:37,480 --> 00:02:40,919 Speaker 3: the secret menu isn't available. Heck, there's been an internet 52 00:02:40,960 --> 00:02:43,480 Speaker 3: meme and jokes going around for the last decade that 53 00:02:43,960 --> 00:02:47,200 Speaker 3: constantly McDonald's ice cream machines are always broken. That's on 54 00:02:47,280 --> 00:02:49,600 Speaker 3: the menu. That's something that's on the menu that you're 55 00:02:49,639 --> 00:02:52,240 Speaker 3: not guaranteed to get all the time. And then what 56 00:02:52,639 --> 00:02:56,919 Speaker 3: everything you know, these internet influencers are and content creators 57 00:02:56,919 --> 00:03:01,960 Speaker 3: that film these everyday average inter actions to create fake 58 00:03:02,040 --> 00:03:05,440 Speaker 3: outrage and fake you know, upset and clicks on the 59 00:03:05,840 --> 00:03:09,240 Speaker 3: It's just it's very frustrating, especially because I feel awful 60 00:03:09,280 --> 00:03:10,920 Speaker 3: for these frontline service workers. 61 00:03:11,040 --> 00:03:11,200 Speaker 2: Right. 62 00:03:11,400 --> 00:03:13,520 Speaker 1: Well, okay, so this guy has been there in the 63 00:03:13,560 --> 00:03:17,000 Speaker 1: past though, and he's ordered this and he's received the 64 00:03:17,040 --> 00:03:19,919 Speaker 1: pup cup and at this location, it's just some whipped 65 00:03:19,919 --> 00:03:22,360 Speaker 1: cream and a little cup. Right, But do you think 66 00:03:22,400 --> 00:03:26,120 Speaker 1: that there's a button on the register that says pop cup. 67 00:03:26,240 --> 00:03:28,640 Speaker 2: No, it's not on the menu. How do they He 68 00:03:28,720 --> 00:03:29,920 Speaker 2: said he was going to pay for it. 69 00:03:29,960 --> 00:03:31,800 Speaker 1: He had no problem. He wasn't trying to get something 70 00:03:31,840 --> 00:03:34,920 Speaker 1: for free. He wanted to pay for it. But it's 71 00:03:35,000 --> 00:03:38,760 Speaker 1: just not something they normally do. Although he has received 72 00:03:38,800 --> 00:03:41,160 Speaker 1: the pup cup at that location in the. 73 00:03:41,120 --> 00:03:44,200 Speaker 3: Past, okay, past, things that have happened in the past 74 00:03:44,200 --> 00:03:45,560 Speaker 3: aren't guarantees of the future. 75 00:03:45,640 --> 00:03:48,760 Speaker 2: The precedent well again, because it's not on the menu. 76 00:03:48,920 --> 00:03:50,760 Speaker 3: Uh huh, it's not on the menu, and this guy 77 00:03:50,880 --> 00:03:54,880 Speaker 3: is such a jerk about it to this poor frontline 78 00:03:54,920 --> 00:03:58,400 Speaker 3: customer service worker at this McDonald's. That's the one that's 79 00:03:58,400 --> 00:04:00,960 Speaker 3: the most probably the most irritating thing. This is this 80 00:04:01,080 --> 00:04:04,720 Speaker 3: nice lady working at McDonald's, just trying to live her life, 81 00:04:04,920 --> 00:04:06,920 Speaker 3: doing a job and trying to pay her bills like 82 00:04:06,960 --> 00:04:09,000 Speaker 3: the rest of us. And she's got some guy with 83 00:04:09,040 --> 00:04:12,800 Speaker 3: a camera in her face creating outrage because he can't 84 00:04:12,840 --> 00:04:15,200 Speaker 3: get a pup cup that she knows as soon as 85 00:04:15,200 --> 00:04:17,440 Speaker 3: you see that camera, she's like, oh, this is going 86 00:04:17,480 --> 00:04:20,560 Speaker 3: on TikTok and Instagram and Twitter, and she's just there 87 00:04:20,640 --> 00:04:22,520 Speaker 3: trying to do her job and has to put up 88 00:04:22,520 --> 00:04:25,200 Speaker 3: with a jerk like this that not only has this 89 00:04:25,320 --> 00:04:27,480 Speaker 3: fake outrage over a pup cup, but he's going to 90 00:04:27,600 --> 00:04:30,000 Speaker 3: use it for internet clicks by posting it on socialis okay. 91 00:04:30,000 --> 00:04:32,200 Speaker 1: Now there's the other side of this where it has 92 00:04:32,320 --> 00:04:36,039 Speaker 1: been just an hourly employee. This guy comes through the 93 00:04:36,120 --> 00:04:38,200 Speaker 1: drive through, Yeah, I'll give you a pup cup, sir. 94 00:04:38,920 --> 00:04:41,480 Speaker 1: But now the manager found out about it, and the 95 00:04:41,520 --> 00:04:46,840 Speaker 1: manager is trying to wield some managerial power and say no, 96 00:04:46,960 --> 00:04:49,680 Speaker 1: we're not doing this for him, and then she's threatening 97 00:04:49,680 --> 00:04:52,640 Speaker 1: to call the police. What are the police going to do? 98 00:04:52,800 --> 00:04:54,800 Speaker 3: Well the police, Well, because they asked him to leave. 99 00:04:54,839 --> 00:04:56,719 Speaker 3: I mean they're not calling I mean he it makes 100 00:04:56,720 --> 00:04:58,919 Speaker 3: this fake outrage. Oh you're calling the police on me 101 00:04:58,960 --> 00:05:01,240 Speaker 3: because I'm trying to order a pupp No, you've been 102 00:05:01,279 --> 00:05:03,840 Speaker 3: asked to leave. And once you're asked to leave a 103 00:05:03,920 --> 00:05:07,279 Speaker 3: private business establishment like this and you don't, what you 104 00:05:07,360 --> 00:05:09,960 Speaker 3: are is trespassing. So that's why the police are going 105 00:05:10,000 --> 00:05:11,560 Speaker 3: to be called out there, and you know, if he 106 00:05:11,640 --> 00:05:15,159 Speaker 3: refuses to leave, will probably be issued a citation for trespassing. 107 00:05:14,760 --> 00:05:15,440 Speaker 2: As he should. 108 00:05:15,720 --> 00:05:19,719 Speaker 3: They're refusing service as any private individual business has the 109 00:05:19,839 --> 00:05:20,480 Speaker 3: right to do. 110 00:05:20,920 --> 00:05:24,159 Speaker 2: And he's acting like he's entitled to the pup cup. 111 00:05:25,000 --> 00:05:28,359 Speaker 3: That is pup cup entitlement. That's where we've gotten in 112 00:05:28,400 --> 00:05:33,680 Speaker 3: this country, the level of entitlement everything to be free 113 00:05:33,720 --> 00:05:36,120 Speaker 3: and to be given to me on demand, that the 114 00:05:36,240 --> 00:05:39,239 Speaker 3: moment of my choosing goes all the way from the top, 115 00:05:39,480 --> 00:05:42,200 Speaker 3: all the way down to the entitlement for pup cups. 116 00:05:42,240 --> 00:05:44,560 Speaker 1: I felt bad for the dog though, because the dog 117 00:05:44,680 --> 00:05:47,400 Speaker 1: was on camera and you can see the dog looking 118 00:05:47,520 --> 00:05:51,120 Speaker 1: into the drive through window, like, I'm being. 119 00:05:51,000 --> 00:05:53,679 Speaker 2: A good boy, where's my pop cup? Like the dog 120 00:05:53,880 --> 00:05:56,839 Speaker 2: just wanted his tree. He's like, my owner's an idiot 121 00:05:56,920 --> 00:05:59,840 Speaker 2: and a huge jerk. But I just want a pup cup. 122 00:06:00,000 --> 00:06:02,719 Speaker 2: I just want my street. I'm being a good boy. 123 00:06:02,880 --> 00:06:04,239 Speaker 2: Can I have the pup cup? 124 00:06:04,560 --> 00:06:07,600 Speaker 1: And if you're the manager or the person working the 125 00:06:07,640 --> 00:06:08,240 Speaker 1: drive there. 126 00:06:08,360 --> 00:06:10,680 Speaker 2: How can you not see that? How can you see 127 00:06:10,680 --> 00:06:13,200 Speaker 2: that dog in the night? Okay, here's your pup cup? 128 00:06:13,279 --> 00:06:16,120 Speaker 3: Yeah, but it sounds like they've got a policy at 129 00:06:16,120 --> 00:06:16,679 Speaker 3: that location. 130 00:06:16,760 --> 00:06:19,920 Speaker 2: It's regional for McDonald Some offer some don't. 131 00:06:19,760 --> 00:06:23,800 Speaker 3: Well, and most McDonald's are privately owned in franchise, they're 132 00:06:23,839 --> 00:06:26,960 Speaker 3: not owned by the parent McDonald's corporation, and usually a 133 00:06:27,000 --> 00:06:29,279 Speaker 3: company owns a bunch of them in a geographic area. 134 00:06:29,600 --> 00:06:31,560 Speaker 3: And while they have to do a lot of things 135 00:06:31,560 --> 00:06:33,640 Speaker 3: that corporate McDonald says they get a little bit of 136 00:06:33,720 --> 00:06:35,880 Speaker 3: leeway on things like this, and for whatever reason, this 137 00:06:35,920 --> 00:06:37,760 Speaker 3: one has said, yeah, we're not going to do pup 138 00:06:37,800 --> 00:06:39,680 Speaker 3: cups here, And it sounds like a couple of employees 139 00:06:39,760 --> 00:06:41,800 Speaker 3: kind of broke the rules and gave them a pup 140 00:06:41,800 --> 00:06:44,279 Speaker 3: cup in the past, which that's on the manager to 141 00:06:44,360 --> 00:06:47,320 Speaker 3: deal with that situation internally with her employees. But this 142 00:06:47,360 --> 00:06:51,240 Speaker 3: guy just being rude and a jerk to frontline customer 143 00:06:51,279 --> 00:06:54,840 Speaker 3: service workers is the most egregious to me. I can't 144 00:06:54,839 --> 00:06:58,159 Speaker 3: even imagine what it's like to work as somebody in 145 00:06:58,240 --> 00:07:02,200 Speaker 3: customer service at retail today and the jerks and idiots 146 00:07:02,240 --> 00:07:06,280 Speaker 3: that they have to every single day. 147 00:07:06,440 --> 00:07:09,960 Speaker 2: They are the true heroes, aren't they. They are those 148 00:07:10,000 --> 00:07:10,160 Speaker 2: are 149 00:07:10,160 --> 00:07:12,200 Speaker 3: The ones that should get no tax on tips and 150 00:07:12,280 --> 00:07:14,320 Speaker 3: no overtime, because man, that is a tough job.