Speaker 1: You're listening to the Resident Builder podcast with Peter Wolfcamp
Speaker 1: from news Talks at b MEAs or twice god once
Speaker 1: but maybe called Pete first. Peter wolf Camp the Resident
Speaker 1: Builder News Talk said, b.
Speaker 2: The house is a whole, even when it's dark, even
Speaker 2: when the grass is overgrown in the yard, and even when.
Speaker 3: The dog is too old to bar.
Speaker 4: And when you're sitting at the table trying not to
Speaker 4: stop scissor hole, even when we've a band, even when
Speaker 4: you're therellone, the house SiZ a hole, even when those
Speaker 4: ghost even when.
Speaker 5: You got around from the ones you love your most
Speaker 5: scream broken paints, feel in front the word locals whisper
Speaker 5: when they're gonna leaving the neighbor.
Speaker 4: House, even when wiln even when you're there alone.
Speaker 6: Well, a very very good morning and are very warm welcome,
Speaker 6: although it's not particularly warm in most parts of the
Speaker 6: country today. To you to the news talks of these
Speaker 6: Resident Builder on Sunday show here at Surprising Lead News Talks,
Speaker 6: there'd be a very good morning welcome along one ing's
Speaker 6: Peate wolf Camp the Resident Builder. And it is eight
Speaker 6: minutes after six on as I say, rather crisp or
Speaker 6: in fact in some cases below crisp type temperatures across
Speaker 6: the country, so some roads closed with snow, some beautiful
Speaker 6: pictures of the Central South Island snow cap mountains, lots
Speaker 6: of happy faces for those people involved in the skiing
Speaker 6: industry and winter sports and for the rest of us.
Speaker 6: I guess a timely reminder of the reason that our
Speaker 6: focus over the last couple of years in terms of
Speaker 6: building efficiency has very much been on better insulation standards,
Speaker 6: trying to make sure that at this time of year
Speaker 6: we don't have every single heater plugged in going full
Speaker 6: bore and all of that energy just simply being converted
Speaker 6: to heat and leaking out through poorly insulated walls, ceiling, subfloors,
Speaker 6: through good old fashioned single glazing and around sort of
Speaker 6: poor quality joinery. That's why we do it.
Speaker 7: It works in summer as well well, And this has
Speaker 7: been a subject of a great deal of conversation actually
Speaker 7: over the last couple of days different groups that I
Speaker 7: happen to either been with or being chatting with, focusing
Speaker 7: in on.
Speaker 8: Some of those really big issues. So if you've got.
Speaker 7: A challenge, I was going to say, problem, let's call
Speaker 7: it a challenge. If you've got an issue with part
Speaker 7: of your house, something that's maybe not quite working as
Speaker 7: well as you'd like it to work. Or in doing
Speaker 7: one thing, another thing has become noticeable. You you sort
Speaker 7: of fix one problem and then another problem becomes a
Speaker 7: little bit more challenging. We can talk about all of
Speaker 7: these sorts of building issues and challenges as we go
Speaker 7: through the morning. We are talking building construction, renovations, alterations, products, selection,
Speaker 7: changes to legislation, learning and understanding what the current legislation
Speaker 7: is around what you can do what you can't do.
Speaker 7: Towards the end of last week's show, actually we had
Speaker 7: a reasonably long conversation with a woman who phoned to
Speaker 7: talk about a property that she had only recently purchased
Speaker 7: and moved into that was impacted by flooding just a
Speaker 7: couple of weeks ago, and that sort of started a
Speaker 7: domino effect going well, actually what flooded was the bedroom.
Speaker 7: But when I looked into it, the bedroom was kind
Speaker 7: of like a playroom which had previously been a garage
Speaker 7: which had been converted to a more habitable space. And
Speaker 7: was there a chain that connected the type of work done?
Speaker 7: So was the building done with a building consent? Did
Speaker 7: it need a building consent. Typically in those cases i'd say, well,
Speaker 7: look the change of use triggers a requirement for a
Speaker 7: building consent from sort of a non habitable space to
Speaker 7: a habitable space. Doing a bit of reading around that
Speaker 7: discovered a really interesting document released by in this case
Speaker 7: Auckland Council on some guidance around what you might call
Speaker 7: change of.
Speaker 8: A change of.
Speaker 7: Use and not actually something that triggers a requirement for
Speaker 7: a building consent that particular phrase. So the bit more
Speaker 7: detail on that. Lots of other things do adding insulation
Speaker 7: to the exterior wall, which would be required if was
Speaker 7: a habitable space to do that, that might require building
Speaker 7: wrap around the outside. Taking weatherboards off extensively would trigger
Speaker 7: a requirement for a building consent. Adding a new window,
Speaker 7: for example, into an exterior wall where there isn't one
Speaker 7: there that would trigger a requirement for a building consent, etc.
Speaker 9: Etc.
Speaker 10: Etc.
Speaker 7: And then once the building consent application goes in, it
Speaker 7: might trigger requirements, for example, to ensure that there's some
Speaker 7: sort of water proofing, some sort of membrane to prevent
Speaker 7: moisture coming into the building through the slab. If you
Speaker 7: can't prove that there's one there already, so with an interesting,
Speaker 7: weird discussion. Been to a couple of events over the
Speaker 7: last couple of weeks, and I'll give you an update
Speaker 7: on that also this morning on the program. We raised
Speaker 7: it last week on the show around a brand's survey
Speaker 7: that has recently been released and it got a little
Speaker 7: bit of headlines last week on in media talking about
Speaker 7: essentially like a satisfaction survey or how often do various
Speaker 7: trades get called back after the completion of a new build.
Speaker 7: So a new build is done, owner like yourself, moves
Speaker 7: into the house, how often who do you have to
Speaker 7: call back? And roughly how often? So it turns out
Speaker 7: that close to fifty percent of the time the painter's
Speaker 7: being asked to come back to do some work, forty
Speaker 7: five percent of the time the builder is being asked
Speaker 7: to come back and do some work. And then lists
Speaker 7: most of the trades and kind of gives an indication
Speaker 7: of whether or not. For example, for electricians and plumbers,
Speaker 7: they get called back on about I think it's about
Speaker 7: nineteen twenty five percent of occasions, but they get called
Speaker 7: back often or more often than other trades for a
Speaker 7: problem with an item that they've installed.
Speaker 8: So it might be. I'm assuming that it's something.
Speaker 7: Like a light fitting that doesn't work, or a tap
Speaker 7: that leaks, something like that. So it's not the workmanship,
Speaker 7: it happens to be the product that is involved in that. Anyway,
Speaker 7: there's a lot of detail in this, and so I thought, well,
Speaker 7: let's talk to the people that actually put the survey together.
Speaker 7: So Matt from Brands will be on air a little
Speaker 7: bit later on this morning. Just going through some of
Speaker 7: the fine detail on that, I found it really quite insightful,
Speaker 7: particularly the comment in the sort of summary saying that
Speaker 7: back in twenty seventeen people were more likely to recommend
Speaker 7: their builder to another person and had higher scores with
Speaker 7: how satisfied they were with their builders than they were
Speaker 7: in the more recent survey. And what does that say
Speaker 7: about building construction quality and so on. Maybe that fits
Speaker 7: with your own experience, or maybe it doesn't. We'll soon
Speaker 7: find out. Oh, eight hundred and eighty ten eighty is
Speaker 7: the number to call if you've got a question of
Speaker 7: a building nature. Maybe you've got a project that's underway,
Speaker 7: maybe in the heavy rain. And I've got a text
Speaker 7: this week from someone who I met a little while ago,
Speaker 7: had a look at their house and that sort of thing.
Speaker 7: They went, h okay, we got a little leak after
Speaker 7: what was quite in Auckland anyway, quite heavy rain. This
Speaker 7: was the same band of showers storm system that came
Speaker 7: over and caused some flooding around Topol. You know, it
Speaker 7: was extraordinarily heavy rain on what was it. It must
Speaker 7: have been Wednesday night as it swept across Auckland roughly
Speaker 7: about twenty millimeters in an hour, which is actually quite
Speaker 7: a decent dump of rain. The interesting thing for me
Speaker 7: is the following day I had building surveys on site
Speaker 7: who had to do moisture testing to see whether a
Speaker 7: building was leaking. So I figured, actually, that's about the
Speaker 7: perfect day to get someone in to do some moisture
Speaker 7: testing to determine whether or not the exterior envelope is
Speaker 7: weather tight. Is do that after it's rained cats and
Speaker 7: dogs for the night undred eighty ten eighty, let's get
Speaker 7: into it. If you've got a building question, you can
Speaker 7: call eight hundred eighty ten eighty. You can text which
Speaker 7: is nine two nine two or ZAIDBZB from your mobile phone.
Speaker 7: I've got the email up and running, so it's Pete
Speaker 7: at Newstalk SEDB dot co dot Nz. So p E
Speaker 7: t E Pete at Newstalok SDB dot co dot nz.
Speaker 7: The beauty of that, just like the email that I'm
Speaker 7: reading at the moment from Peter.
Speaker 8: Actually, there you go.
Speaker 7: Peter emails Peter talking about insulation and he's been able
Speaker 7: to attach some photographs to that as well for my
Speaker 7: Actually we'll take a break. I'll go straight to this
Speaker 7: email because it's not an uncommon situation. But we'll take
Speaker 7: your calls of course this morning on the show, welcome along.
Speaker 7: Oh eight hundred eighty ten eighty is the number to call.
Speaker 3: Doing of the house storting the garden, asked Pete for
Speaker 3: a hand.
Speaker 1: It's a resident builder with Peter Wolfcap call Oh eight
Speaker 1: hundred eighty NEWSTALGZB.
Speaker 7: Right, the old lines are open nineteen months after six
Speaker 7: eight hundred eighty ten eighty And that's but Shelly. But
Speaker 7: I'm sure that you can stay tucked up in somewhere
Speaker 7: warm and give us a call.
Speaker 8: So the lines are open.
Speaker 7: Oh eight hundred and eighty ten eighty is that number
Speaker 7: to call morning Peak. Enjoy your show. It's very kind
Speaker 7: of you to say thank you. And I have a
Speaker 7: question which might be a little too complex to verbalize
Speaker 7: on the show. Whilst the plans for the house we
Speaker 7: purchased a few years back stated that ceiling insulation was
Speaker 7: to be one hundred millimeter pads of insulation, the ceilings
Speaker 7: are actually filled with polystyrene chips, as per the attached photos,
Speaker 7: with bags and bags of it left over and just
Speaker 7: suspended in the rafters. The house was built nineteen ninety
Speaker 7: four ninety five and has been signed off by council.
Speaker 7: We have older down lights and the chips encroach on
Speaker 7: the fittings, and also the polystyrone is fused to the
Speaker 7: electric wiring through the roof space. Spoken to the local
Speaker 7: fire service and they haven't encountered this before and couldn't
Speaker 7: comment on the safety of it. Houses two stories, three
Speaker 7: hundred and twelve square meters with a big roof space.
Speaker 7: We need to remove the polystyrene. We wondered if there
Speaker 7: was some way of piping it out, as removing it
Speaker 7: by hand would take many hours.
Speaker 8: Oh yes it will.
Speaker 7: If you have any questions, will require further information. Don't
Speaker 7: hesitate to call and I will reply to your email.
Speaker 8: Peter.
Speaker 7: But it's an interesting one. To be fair, when you
Speaker 7: said that I was fully expecting that the house would
Speaker 7: be of a much earlier vintage that something constructed in
Speaker 7: ninety four ninety five, while the blowing insulation was around.
Speaker 7: Just a little bit surprised that it's still around at
Speaker 7: that time. Here's my story that correlcts with Peters, and
Speaker 7: given that we share the same name, that's fair enough.
Speaker 8: When we bought our house.
Speaker 7: Which was in nineteen ninety six, it's an old villa
Speaker 7: and it had blown polystyrene shredded insulation, so essentially old
Speaker 7: polystyrene chipped up into sort of anywhere between I guess
Speaker 7: ten and twenty five millimeter you know, chips, basically irregular
Speaker 7: sizes and so on, and that had been obviously blown
Speaker 7: into the existing roof because as a retrofit solution, it's
Speaker 7: actually pretty straightforward. You just get up there with a
Speaker 7: great big hose and you just blow the stuff around.
Speaker 7: I wasn't particularly happy with it, and much later on
Speaker 7: we decided that we would remove that and put in
Speaker 7: some decent insulation, which we did. So to your point, Peter,
Speaker 7: if you happen to be listening, we need if we
Speaker 7: needed to remove the polysty and we wondered if there
Speaker 7: was some way of piping it out, as removing it
Speaker 7: by hand would take many hours. I wish I had
Speaker 7: have figured out a way of piping it out as well,
Speaker 7: or probably more to the point, had the resources at
Speaker 7: that time to employ someone to do it. I didn't,
Speaker 7: so I ended up with lord knows how many black bags,
Speaker 7: a pan and shovel, and at one stage actually I
Speaker 7: used what ended up becoming a sacrifice garden vack, so
Speaker 7: I would scoop up the bulk of it just with
Speaker 7: a pan and shovel, and then I would fill the
Speaker 7: garden bags up. I ended up actually taking a sheet
Speaker 7: of iron off the roof so that I could get
Speaker 7: it out easier than trying to get it out.
Speaker 8: Through the various.
Speaker 7: Through the access panel, which was difficult to access despite
Speaker 7: being an access panel. And so took a sheet of
Speaker 7: iron off, scooped up the material, put it into a
Speaker 7: black plastic bag rubbish bag, tied a knot in it,
Speaker 7: biffed it out. I ended up filling basically a horse
Speaker 7: float full of that product and black plastic bags. And
Speaker 7: then to try and get the remainder of the bits
Speaker 7: and the crevices and so on, I used and destroyed
Speaker 7: a garden vacuum to do that, it was a.
Speaker 8: Terrible, dusty, disgusting job.
Speaker 7: There are actually companies that will come in with proper
Speaker 7: apparatus with a big hose attached to a vacuum or
Speaker 7: a extraction unit mounted on a trailer on the back
Speaker 7: of the truck and go through and suck it out.
Speaker 7: So back to Peter's point, I mean it does have
Speaker 7: an insulation value. It does work as an insulation, and
Speaker 7: I guess one of the only advantages to it is
Speaker 7: it does tend to fill all of the spaces and
Speaker 7: insulation works much better if it's complete. The problem is
Speaker 7: if you've got old incandescent down lights, the old traditional ones,
Speaker 7: it needs to be away from that. And yes, you're right,
Speaker 7: there is a concern around it adhering to your insulation
Speaker 7: or to the polystyrene insulation, adhering to the electrical cabling,
Speaker 7: and you'll find that even when you go through and
Speaker 7: remove it, you'll find some pieces are actually literally bonded
Speaker 7: to the sheathing on the electrical cable, which is not ideal.
Speaker 7: So yeah, there are teams that will come and do it.
Speaker 7: I would probably if you can safely and comprehensively remove
Speaker 7: it have a team come in extract it from the
Speaker 7: roof and replace it with good quality insulation. Ideally, given
Speaker 7: the photographs that you've sent me of the conventional trust
Speaker 7: roof to come through, do a layer of insulation that
Speaker 7: sits on top of the ceiling bat and comes up
Speaker 7: to the height of the bottom cord of the trust,
Speaker 7: so probably one hundred millimeters, and then ideally do another
Speaker 7: layer over the top of that at ninety degrees that
Speaker 7: then goes over the top of all of that timber
Speaker 7: that is part of the bottom cord of the trusts
Speaker 7: and that stops some thermal breaks. And if you can
Speaker 7: take out those conventional incandescent down lights, replace them with
Speaker 7: energy efficient LED lighting. And you'll also find that the
Speaker 7: LED lighting, depending on which one you get, can either
Speaker 7: be enclosed or abutted, so you can either a butt
Speaker 7: the insulation up to the fitting, which means you don't
Speaker 7: have lots of gaps in your insulation which means it
Speaker 7: doesn't perform particularly well, or in some cases and you
Speaker 7: have to check the individual fittings, you can and close
Speaker 7: the insulation so you can butt up to it, and
Speaker 7: then another layer of insulation can go over the top,
Speaker 7: which is great. So the more comprehensive, the less gaps
Speaker 7: you have in your insulation, the better it works. And
Speaker 7: we know that you need to keep a gap around
Speaker 7: insallation of downlights early ones, so you can get rid
Speaker 7: of those gaps makes a huge difference to the insulation.
Speaker 7: Someone helpfully has just called through and said the a
Speaker 7: company that does this is called fluff Busters. So fluff Busters,
Speaker 7: fluff Busters, Good on them. I think that's that'd be
Speaker 7: a great opportunity. So Peter, I will reply to your email.
Speaker 7: But there you go, this bit of information for you
Speaker 7: as well. I eight hundred eighty ten eighty the number
Speaker 7: to call. Got a couple more texts, but I'd prefer
Speaker 7: a call I eight hundred eighty ten eighty. Let's talk
Speaker 7: all things building, construction, legislation, product choices, and you know,
Speaker 7: necessary upgrades. You know what was reasonable let's say ten
Speaker 7: years ago, twenty years ago, thirty years ago, forty years ago,
Speaker 7: fifty years ago, is probably not what we expect from
Speaker 7: our buildings today. I had the privilege yesterday of going
Speaker 7: through a house that is up for sale owned by
Speaker 7: the same family for a number of years, partly a
Speaker 7: very beautiful old villa that has remained untouched for seemingly
Speaker 7: the last I think the last building consent, the last
Speaker 7: actual building work was done sometime in the nineteen fifties,
Speaker 7: so a little bit of a time capsule. But then
Speaker 7: you take that building and you go, what are we
Speaker 7: going to do with it now? I eight hundred, and
Speaker 7: you might be in the same place. What are you
Speaker 7: going to do now? I eight hundred eighty ten eighty.
Speaker 7: That's what you can do. You can give me a
Speaker 7: call twenty seven minutes after.
Speaker 1: Six whether your painty was ceiling, fixing weres, or wondering
Speaker 1: how to fix that hole in the wall. Give Peter
Speaker 1: wolf Gaffer call on eight eighty, the resident builder on
Speaker 1: News Dog z B.
Speaker 7: And I have to say too, I went along to
Speaker 7: the Radio Awards, which was lovely to go on Thursday evening,
Speaker 7: and so listening to that report they're talking about. Actually
Speaker 7: was delightful to see Heather's award being presented in the
Speaker 7: fact that she had decided not to go to the
Speaker 7: awards and continue working, so complete surprise for her to
Speaker 7: get the saw Sir Paul Holme's Award for Outstanding Broadcasting.
Speaker 7: But see Neva Rtteman, who recognized and also Daniel who
Speaker 7: voiced that had some recognition as well, which is lovely.
Speaker 7: So to see the I suppose the face behind the
Speaker 7: voice is always quite a pleasure.
Speaker 8: Yeah.
Speaker 7: Oh eight D eighty is the number to call Debbie.
Speaker 7: Good morning to you.
Speaker 11: Good good morning, how are you morning?
Speaker 7: Delightfully so I think you at to bring it on now.
Speaker 11: I've just meved into a new house, and the smaller
Speaker 11: house a couple of things needed doing, but one I'm
Speaker 11: looking at putting a deck on more of aly using
Speaker 11: outside area. Sure, I've paid three four quotes. The square
Speaker 11: metage of the deck is around about forty square meters,
Speaker 11: and I'm not they're all going to say.
Speaker 7: Queer quila yepe.
Speaker 11: What do you recommend is the best one to go for?
Speaker 11: Because most of them are saying clear And the average
Speaker 11: price that I'm getting quotes for was about twelve to
Speaker 11: three thousand.
Speaker 7: Okay, that's probably not. I mean often I'm a bit
Speaker 7: reluctant to sort of comment on pricing because you know,
Speaker 7: I don't know what the site access is, like, how
Speaker 7: high the deck is, whether there's some demolition work to do,
Speaker 7: does the deck require a hand raute?
Speaker 8: Is it more than a meta off the ground.
Speaker 7: Okay, that's great. I think the best thing is that
Speaker 7: you've got three prices, right, so it gives you a comparison.
Speaker 7: Hopefully the prices are reasonably detailed so they explain what
Speaker 7: they're going to do. Look, Queiler is often the kind
Speaker 7: of you know, first cab off the rank in terms
Speaker 7: of it's readily available, we know its reputations, it is
Speaker 7: hard wearing, et cetera, et cetera. So people go, okay,
Speaker 7: I can get Queler easily. It's reasonably competitive in terms
Speaker 7: of pricing, so let's wack down some Quealer. And certainly
Speaker 7: I've got nothing against it. I haven't used it for
Speaker 7: a number of years. The last one that I did
Speaker 7: I used Vitex, which is a similar It's another hardwood.
Speaker 7: Obviously it's an important hardwood. So I used vytext decking
Speaker 7: because I wanted a wider board, and also it was
Speaker 7: readily available and it doesn't bleed out. The issue was
Speaker 7: sometimes with Queeler at the very beginning is it will
Speaker 7: stain right, so it'll leach out. You can deal with that.
Speaker 7: It just don't put it on the driveway, don't put
Speaker 7: it next to a path. Initially, those sorts of things,
Speaker 7: So there's that. There's also you know, we often tend
Speaker 7: to discount using softwords like New Zealand pine, but if
Speaker 7: you get a decent quality New Zealand pine, and there
Speaker 7: is a bit of variation in terms of the quality
Speaker 7: of the timber. If you get a good quality New
Speaker 7: Zealand pine and you look after it, I put a
Speaker 7: sealer coat on it, you know, pretty much straight away,
Speaker 7: and so on. It's also I think it looks okay.
Speaker 7: You might find if budget is an issue, you could
Speaker 7: save a little bit of money using some pine, but
Speaker 7: then you will I would always recommend for hardwoods as well.
Speaker 7: I would still recommend putting on some sort of sealer,
Speaker 7: like a penetrating oil stain. After the timber has been
Speaker 7: exposed for a little while, give it a thorough clean,
Speaker 7: and then keep some sealer on it that'll protect it
Speaker 7: long term. Talk to the guys about how they're going
Speaker 7: to fix the deck down. Typically today we would do
Speaker 7: stainless steel screws to fix it down. Just make sure
Speaker 7: that that's in their pricing as well, because there is
Speaker 7: a little bit of a difference between I mean, look,
Speaker 7: I've seen some softwood decks and pine decks being nailed
Speaker 7: down with gun nails right, and it just looks really shonky.
Speaker 7: To be fair, it's fast and it's cheaper hopefully, but
Speaker 7: it doesn't look great. So will they screw it? What
Speaker 7: type of screws will they use? Nothing wrong with quila,
Speaker 7: but you might want to have a look, even if
Speaker 7: you take yourself down to the local timber merchant and
Speaker 7: have a look. The difference between queller and maybe a
Speaker 7: v tex. There's not a lot in terms of New
Speaker 7: Zealand hardwoods around. I've used eucalyptus, but I'm not sure
Speaker 7: how common that is to get it anymore. And then
Speaker 7: there are composites as well. If it's like in a
Speaker 7: shady area or you're worried about the slip resistance, there
Speaker 7: are composites.
Speaker 8: It tends to push the.
Speaker 11: Proce slip resistance.
Speaker 7: I mean, look, decks can get slippery, right, but generally
Speaker 7: I've found because in the end you've got a board
Speaker 7: and then you've got a gap, right, your slip resistance
Speaker 7: is an effect that gap between the boards. Is the
Speaker 7: deck sort of north facing south facing?
Speaker 8: Is it quite sheltered?
Speaker 11: It gets a person when you're down on it.
Speaker 7: Okay, all right, but it'll be sheltered in the afternoon. Yeah, oh,
Speaker 7: that's actually quite nice. It's a perfect place for it. Look,
Speaker 7: I think you're doing everything right.
Speaker 10: You know.
Speaker 7: It's work that doesn't necessarily require a building consent because
Speaker 7: it's less than a meter off the ground, which is good.
Speaker 7: If you can use an LBP, that would be good,
Speaker 7: but technically they don't a licensed building practitioner. So just
Speaker 7: have a look on the quotes it should be. You know,
Speaker 7: ideally they have their logo with stating whether or not
Speaker 7: they're an LBP, or you can look them up online
Speaker 7: talk to them about you know, do they what size
Speaker 7: deposit they need, what guarantees they might have. The other thing,
Speaker 7: and I saw it the other day, is that even
Speaker 7: decks that don't require a building consent like yours, still
Speaker 7: have to be built to the building code. So one
Speaker 7: of the questions to ask the builder is what size
Speaker 7: piles are you going to use? And one of the
Speaker 7: most common common things that we see is using fence
Speaker 7: posts or one hundred by one hundred square as piles
Speaker 7: for the deck, and that's not compliant.
Speaker 8: They need to be.
Speaker 7: More structural piles, so sentin pile or a tanner pile
Speaker 7: and they're one hundred and twenty five by one hundred
Speaker 7: and twenty five and it's a classic mistake that you
Speaker 7: see with people building decks. Yeah, yeah, so there you go.
Speaker 7: That's that's sticking one I want. But good on you
Speaker 7: for getting a couple of quotes. And then you know,
Speaker 7: maybe we were talking about this.
Speaker 11: The other choice of that I'm worried about.
Speaker 7: Yeah, okay, nothing wrong with the queler, but there are
Speaker 7: some other options, and to be fair, I wouldn't completely
Speaker 7: discount using pine and putting a sealer on.
Speaker 12: Okay, lovely, thank.
Speaker 3: You all the best.
Speaker 7: Lovely talk to you. Take care, Debbie, thank you your
Speaker 7: news talk said B. We're talking all things building construction
Speaker 7: and it good morning to you.
Speaker 9: Hello.
Speaker 13: I'm an Island Bay, Wellington and it's freezing.
Speaker 8: Yes I can imagine.
Speaker 13: Oh yeah, we've got we had very nice gas panel
Speaker 13: heaters put on with a backseat running it. But it's
Speaker 13: so expensive cut it's coming on by itself even at night,
Speaker 13: and the plumber told me don't turn it right off,
Speaker 13: and I agree, was on by itself and churns up
Speaker 13: the gas and you know the bill will gets high.
Speaker 13: But anyway, I'm not ringing you about that. So what
Speaker 13: I'm bringing you about is health concerns about the polystyrene
Speaker 13: insulation you are talking about. I just wonder what did
Speaker 13: you what precautions did you take for your lungs while
Speaker 13: you were brushing up polystyne and your ceiling.
Speaker 7: Look it was it was twenty odd years ago. I
Speaker 7: probably wore a mask. I probably could have done something
Speaker 7: better than that.
Speaker 13: You know, well, I would be we don't often and.
Speaker 7: Look over the years, one of the things that I've
Speaker 7: I've come to appreciate more and more is, you know,
Speaker 7: the negative health impacts of dust, and that's in general, right,
Speaker 7: And it was interesting. I was at a certified builder's
Speaker 7: conference on Friday and one of the speakers was talking
Speaker 7: about managing risk. And there is a significant risk from
Speaker 7: dust of all sorts. Right, So yeah, having a decent
Speaker 7: respirator type mask with a filter that fits well while
Speaker 7: you're doing that work, Yes, it's a no brainer.
Speaker 13: Well about what would it be twelve or fourteen years ago?
Speaker 13: We had our old We're in a nineteen hundred villa, yep,
Speaker 13: one story villa, and we had the insulation that had
Speaker 13: been put down earlier years. Yes, replaced by new insulation
Speaker 13: by a company, and they sent around these young people
Speaker 13: and they I don't think they had anything on and
Speaker 13: I could hear them coughing, and I kept meaning to
Speaker 13: ring work Safe and reporting it, and I'm sorry to
Speaker 13: say I never did so. I don't know what states
Speaker 13: those young people's lungs are and now, but I would
Speaker 13: be very, very keen to tell that the building industry
Speaker 13: please take care of all that sort of stuff. And
Speaker 13: when you do, like we had a small renovation done
Speaker 13: at the back, they just left a whole lot of
Speaker 13: sawdust and wood lying, you know, under the where the
Speaker 13: floorboards are going. I would get out there they went
Speaker 13: and clean it up, because that lies there and it
Speaker 13: can cause allergies and hols concerns in later years. You know,
Speaker 13: it just lies they're buying around, attracting mice and rats
Speaker 13: and getting into people's lungs and causing problems.
Speaker 14: I'm really concerned, thankfully, thankfully sorry, and I think thankfully
Speaker 14: there has been a real focus on that, and it's
Speaker 14: been sort of work Safe tends to like pick different
Speaker 14: themes over time, and I know a couple of years
Speaker 14: ago they had a very strong focus on basically dust control, right.
Speaker 8: Which I think is absolutely I think it's.
Speaker 13: So interesting the Boulder chap I apprentice.
Speaker 7: Yeah, I know, but that's that might be up to
Speaker 7: their boss to sort of inculcate that into them.
Speaker 8: And look, I get what you're saying.
Speaker 7: And I have the same issue with going on site
Speaker 7: and watching you know, young guys often who don't wear
Speaker 7: hearing protection because they haven't damaged there is, so it
Speaker 7: doesn't impact on them. And it's only later in life
Speaker 7: when you're leaning into conversations and you realize that you've
Speaker 7: got hearing loss as a result of exposure to excessive
Speaker 7: noise on a building site that you go, gee, I
Speaker 7: wish I had have worn my ear muffs, you know,
Speaker 7: ten years ago, and you probably find the same thing
Speaker 7: with your lungs as well. Thanks for that and it
Speaker 7: really appreciate it. But work Safe did have a big focus.
Speaker 7: It was probably gosh, it's probably going back four or
Speaker 7: five six years ago now, so looking at you know,
Speaker 7: can you do extraction from your cutting directly into vacuums
Speaker 7: or dust bags and that sort of thing.
Speaker 8: To be fair.
Speaker 7: At one stage I was involved in a discussion where
Speaker 7: it was suggested that we ban brooms from site because
Speaker 7: what they wanted to do was vacuum extraction of sort of.
Speaker 7: You know, when you're having a tidy up on site,
Speaker 7: don't use a broom, because if you've used a broom
Speaker 7: on a building site, you tend to get these billowing
Speaker 7: clouds of very fine dusk. I mean that's impractical, to
Speaker 7: be fair, because there's all sorts of stuff that you
Speaker 7: have to sweep up on a floor, and it's not
Speaker 7: always suitable to use vacuum extraction for that type of thing.
Speaker 7: But you can see where they're heading saying that. You know,
Speaker 7: I've been to a number of sites nowadays where most
Speaker 7: tools now are set up with extraction right, and the
Speaker 7: vast difference to the sort of the air quality and
Speaker 7: just the general working environment. If, for example, hooked up
Speaker 7: to the back of the drop saw is a vac
Speaker 7: that you know, maybe it comes on automatically when you
Speaker 7: pull the trigger. That's not uncommon these days, or perhaps
Speaker 7: certainly when you're sanding, certainly if you're cutting any sort
Speaker 7: of five or cement sheet something like that, the right
Speaker 7: tool with extraction makes a massive difference and has it
Speaker 7: become a bit of an issue for me. It has
Speaker 7: in the sense that I really don't like feeling like
Speaker 7: I'm coughing and spluttering when I'm in the workshop. So
Speaker 7: same thing my dropsaw is attached, has two sorts of extraction.
Speaker 7: One it's bolted down against the wall, so any dust
Speaker 7: that doesn't get extracted from where I've got the vacuum
Speaker 7: cleaner attached to the port drops to the back of
Speaker 7: the table, and I've got another extraction point there that
Speaker 7: runs to a dust extractor. I've got a little portable
Speaker 7: vacuum cleaner. Actually, there was a really good investment, little
Speaker 7: eighteen portable little Robie one actually dust extractor that I
Speaker 7: can carry around with me. So if I'm doing some sanding,
Speaker 7: I just plug that straight into the back of the
Speaker 7: sander and it goes straight into the It's a bagless one,
Speaker 7: so you just tip it out later on into a
Speaker 7: black plastic bag and into the rubbish. You do feel
Speaker 7: a lot better, your tools work better if you're doing extraction,
Speaker 7: so there's an upside to that as well. Anyway, there
Speaker 7: ends of the lecture on dust. Oh eight hundred and
Speaker 7: eighty ten eighty years. The number to call coming up
Speaker 7: quarter to seven. Back with Danny after the break Squeaky.
Speaker 3: Door or squeaky floor.
Speaker 1: Get the right advice from Peter Wolfcare, the resident builder
Speaker 1: on newstalksb.
Speaker 7: Which is falling on for some of the conversation about decking.
Speaker 7: Interesting couple of people of text. And we've had a
Speaker 7: pine deck for twenty years north facing, still in perfect
Speaker 7: condition morning peaked for my seventy years of experienced good
Speaker 7: quality thirty two mili ten pine decking uncoded last way
Speaker 7: longer than quilla. It might be replaced. You might have
Speaker 7: to replace the quiller after twenty years. Thanks from Dave
Speaker 7: from two to KAKA. Thank you Dave, much appreciated. What
Speaker 7: was the other texts that come through? Can you please
Speaker 7: say why fence post is no good for deck pole?
Speaker 7: Fence posts are no good for deck piles simply because
Speaker 7: that's not what's in the building code. So they might work,
Speaker 7: but it's not in the building code. So the building
Speaker 7: Code quite clearly states that any sort of pile supporting
Speaker 7: a structure needs to be I think of a minimum
Speaker 7: of one hundred and twenty five one hundred and twenty five,
Speaker 7: so what we'd commonly call a Sentin pile or a
Speaker 7: Tanner pile.
Speaker 8: There might be other.
Speaker 7: Brands out there as well, but they are heavier and.
Speaker 8: That's just what the rules are. So this is this
Speaker 8: thing where.
Speaker 7: Construction that doesn't necessarily need a building consent still needs
Speaker 7: to be done to the building code. And the Building
Speaker 7: Code's quite clear about what type of timber you can
Speaker 7: use for deck piles. But look so many that I see.
Speaker 7: In fact, when I saw the other day, brand new deck,
Speaker 7: same thing, one hundred, one hundred posts, and it's like
Speaker 7: if it was being inspected, it would fail. And it's
Speaker 7: noncompliant because it doesn't comply the building code. Oh, eight
Speaker 7: hundred eighty ten eighty is the number to call. Actually,
Speaker 7: this is an interesting one too. Hey, Pete, we did
Speaker 7: a deck last Christmas. We used a company called Stop Digging.
Speaker 7: Simon and his crew use screw piles and I must
Speaker 7: say it was fast and it was an awesome job.
Speaker 7: We're so super happy with the deck.
Speaker 8: Interesting.
Speaker 7: I bumped into the guys from Stop Digging who do
Speaker 7: the screw piles, on Friday at the New Zealand Certified
Speaker 7: Builders Conference, and I've met them on a number of occasions.
Speaker 7: I'll probably see them again this weekend.
Speaker 8: At field Days.
Speaker 10: Yeah.
Speaker 7: Great alternative to be fair, So rather than the conventional approach,
Speaker 7: which I've done hundreds of times. You get there, you
Speaker 7: dig a hole, you get a post, You've put concrete
Speaker 7: around it, You wait for the concrete to go off,
Speaker 7: you trim the post, you get these guys in. They
Speaker 7: come through, they put a screw pile in, they set
Speaker 7: it to exactly the right height, and then you just
Speaker 7: simply fix your timber bearers directly to the top of that.
Speaker 7: So no digging, nothing to take away, nothing to bring in,
Speaker 7: just these guys. So yep, I agree with you there.
Speaker 7: Thanks for you call text Rob a very good morning
Speaker 7: to you.
Speaker 15: Morning fete.
Speaker 9: Hey.
Speaker 15: Recently I moved on to a life sentence block, right,
Speaker 15: and I'm wanting to build a hard stand area for
Speaker 15: storing your like trailers, farm implements, and other bits and pieces.
Speaker 15: Now I've probably down about two point fifty got rid
Speaker 15: of the top soil, some down to the clay. What's
Speaker 15: the recipe for making a hard standary? What do I
Speaker 15: put on top of that?
Speaker 8: Okay?
Speaker 7: I think the best thing you can do is if
Speaker 7: you've got it down to like, take the top soil
Speaker 7: off so it's looking reasonably compacted right or reasonably firm.
Speaker 7: Is make sure you do geotextile cloth, so some I
Speaker 7: think one of the brands is like Bittom cloth. You'll
Speaker 7: see it often on roadworks, interestingly enough, but it's it's
Speaker 7: often specified underneath compacted hardfell And the beauty of it
Speaker 7: is is what it allows is the water to percolate through, right,
Speaker 7: but it stops the soil over time coming up and
Speaker 7: or it stops the metal being punched into the clay. Right,
Speaker 7: So good quality, heavy duty geer textile cloth down and
Speaker 7: then you could run your compact your fill over the top,
Speaker 7: maybe with something that's a little bit chunkier at the bottom,
Speaker 7: so sort of around fifty mil and then if you
Speaker 7: you'd get a layer or two of that on maybe
Speaker 7: one hundred mili compacted if you can, and then dress
Speaker 7: that off with maybe something a little bit finer. But
Speaker 7: the gear textile cloth is what makes all the difference.
Speaker 7: That'll stop it turning into mush in about two years time.
Speaker 15: Yeah, cause I got a delivery on what they call
Speaker 15: a run off ped metal, which is quite a ton.
Speaker 15: But you get some massive bowls half a meter in diameter.
Speaker 7: You know, half a meter in diameter is way too big.
Speaker 7: You keep those for the little rock wall that you'll
Speaker 7: do around the perimeter of it. The other thing is
Speaker 7: when you're when you've that down to clay, is there
Speaker 7: a little bit of.
Speaker 8: Fall on it?
Speaker 10: Yeah?
Speaker 7: Okay, all right, So ideally at the bottom of that,
Speaker 7: maybe do some overcoil and take any water that collecks
Speaker 7: in there and run that further off down the property.
Speaker 7: If you dug a trench from the let's say it
Speaker 7: all falls sort of to one corner right at that
Speaker 7: point there, I'd be inclined maybe along one edge to
Speaker 7: put some drainage material and like black snake or something
Speaker 7: like that, just so that the water that percolates through
Speaker 7: the metal through the stones will find its way through
Speaker 7: that to some drainage and be drained away rather than
Speaker 7: the whole thing, especially if you've excavated let's say three sides.
Speaker 7: You know, if it holds water, it'll it'll get soft
Speaker 7: and then it gets soft.
Speaker 15: Yeah, turn over one hundred and fifty meters of an
Speaker 15: overcoil so far.
Speaker 7: Oh, fantastic, Okay, And where that actually goes somewhere, because
Speaker 7: often you see it just buried in the ground.
Speaker 15: It goes out to a paddock that's lower just overflows.
Speaker 7: Awesome, But again, the gear textile cloth is what makes
Speaker 7: all the difference. And if you look at you know,
Speaker 7: like if we're often if we're doing setting up for
Speaker 7: a site, right, you know, you're you rip off the
Speaker 7: top soil on the driveway and then they'll back the
Speaker 7: truck and tip the metal straight onto the clay. And
Speaker 7: you know, you drive up and down for a couple
Speaker 7: of months while you're building the house, and what you
Speaker 7: find is that most of that metal just gets pushed
Speaker 7: down into the clay and then the mud starts to
Speaker 7: come up and then you've got you know, mud tracking
Speaker 7: out onto the road, all that sort of thing. Invest
Speaker 7: in the gear textile cloth in your instance, put the
Speaker 7: metal on top. It'll that's massive difference. That's that's the
Speaker 7: second ingredient. Very much pleasure, all the best, Thank you,
Speaker 7: take care.
Speaker 3: Then.
Speaker 8: Oh eight hundred eighty is the number to call. Hello June.
Speaker 16: Oh hello, Paint. I'm just yeah, I'm pretty cold. Just
Speaker 16: bringing up about minor residential units.
Speaker 17: Yep.
Speaker 16: And we're part of an accessory building and I thought
Speaker 16: they had to be a standalone but it was actually
Speaker 16: a sleepout. It's not our probably it's a neighbor's property
Speaker 16: and we're in a private naan, so I'm concerned about
Speaker 16: this becoming an airbnb.
Speaker 8: Right.
Speaker 16: He had a couple of years ago built an eighty
Speaker 16: three accessory building garage, and he built the roof space
Speaker 16: like another story. It is only five point four to five,
Speaker 16: so it's below that five point five and he said
Speaker 16: it was awful storage On their left side, he toilet, shower, sink,
Speaker 16: he called a yoga room or whatever. And as soon
Speaker 16: as it got built here it became a sleepout. But
Speaker 16: now he's turned it into a minor residential unit. By
Speaker 16: he's got a mizzanine he calls it Mizzanine story. But
Speaker 16: it's the same floor as the garage. Openly, he's got windows,
Speaker 16: big windows over in that other corner, can you.
Speaker 7: And so the main thing about all of this is
Speaker 7: that as soon as it has sanitary fittings in it,
Speaker 7: and certainly as soon as it becomes occupied, that work
Speaker 7: should have had a building consent. So that's the most straightforward.
Speaker 7: Next question is did that work get a building consent?
Speaker 11: Oh?
Speaker 16: Yes, yes, it's all been Yes, yet it's all been
Speaker 16: done properly. I mean it's being new, you know. But
Speaker 16: the thing is Pete Ken because you've got to have
Speaker 16: an area thirty five square meters minimum for a minor
Speaker 16: residential unit. So you've got a ladder up into this
Speaker 16: floor to sleep that goes sort of over into the
Speaker 16: garage roof space, and he's partitioned off some of it.
Speaker 16: Does that become that level? Does that become part of
Speaker 16: the thirty five square meters because it would be too
Speaker 16: small without it.
Speaker 7: Yeah, I'm suspicious of whether or not that work was
Speaker 7: consented because typically if it's even if it's secondary access
Speaker 7: to a space, a ladder doesn't comply with the building coat, right,
Speaker 7: So but I thought I wonder I would actually check.
Speaker 16: Oh, he's had people, he's had to counsel there. Because
Speaker 16: of my intimidation, I've said, oh no, that's parting me
Speaker 16: off of that paper.
Speaker 8: Right.
Speaker 7: Look, if it does have a building consent, then there's
Speaker 7: not actually a lot that you can do about it
Speaker 7: if it's being consented. I suspect that part of it,
Speaker 7: or he might have got a building consent for the
Speaker 7: first work, but then the second work didn't back after
Speaker 7: the break.
Speaker 1: Whether you're pety was stealing, fixing with fens or wondering
Speaker 1: how to fix that hole in the wall. Give Peter
Speaker 1: wolf Cap call on eighty the resident builder on youth Talks.
Speaker 3: That'd be your news talks.
Speaker 7: There'd be Peter wolf Camp with you this morning. Eight
Speaker 7: hundred and eighty ten eighty is the number to call
Speaker 7: building questions of any variety. We're talking decking, we're talking residential, minor,
Speaker 7: minor dwellings. That was during just prior to the news again,
Speaker 7: just you know. I think what happens sometimes with projects
Speaker 7: is that some of the work gets a building consent,
Speaker 7: and then there's might call project creep where it grows
Speaker 7: and grows and grows, and while the council might have
Speaker 7: issued consent for part of the work or all of
Speaker 7: the work, but then subsequent changes that should have required
Speaker 7: a building consent don't always get one either. And certainly
Speaker 7: from her comments about a mezzanine floor that's habitable and
Speaker 7: accessible with a ladder, I mean that wouldn't get building
Speaker 7: consent to be fair. To be fair, getting sign off
Speaker 7: on a house that had a bunk bed was quite
Speaker 7: challenging on one occasion. So the idea of you being
Speaker 7: able to move up and down to a sleeping space
Speaker 7: on something that didn't look like a set of stairs
Speaker 7: would be unlikely. Oh, eight hundred eighty ten eighty is
Speaker 7: the number to call, coming up eight minutes after seven
Speaker 7: eight hundred eighty ten eighty. Now he's a quick one.
Speaker 8: Yeah. Sorry. This text came in a little bit.
Speaker 7: Earlier right where talking here we go brick from their home.
Speaker 7: We'd like to insulate the external walls. There is no
Speaker 7: building paper, so we're wondering whether a retrofit building paper
Speaker 7: and pads of insulation or a blowing in insulation. They
Speaker 7: mentioned a company would be a better solution. Our concerns
Speaker 7: are around needing a gap between the insulation and the
Speaker 7: cladding e ei the brick, as well as preventing moisture
Speaker 7: around the framing. The blowing insulation means losing the air gap,
Speaker 7: but they promote it as water repellent but breathable, and
Speaker 7: it would allow moisture to evaporate out. What would your
Speaker 7: recommendation be for retrofitting insulation in this case? I mean,
Speaker 7: I've always had a concern around the idea of retrofitting
Speaker 7: or blowing or injected insulation systems into between timber framing
Speaker 7: plasterboard lining on the inside. Timber framing often no building
Speaker 7: paper on the outside of that and then a gap
Speaker 7: of about forty millimeters and then it's the back of
Speaker 7: the brickwork, and then the brick is exposed to the
Speaker 7: elements on the other face. So typically that works to
Speaker 7: stay weather type by allowing any moisture that might get
Speaker 7: through the brickwork to drain down the back of the
Speaker 7: brick surface and out through the weatpoles at the bottom.
Speaker 8: So then you go, okay, well, if.
Speaker 7: I fill that up, then that drainage path and that
Speaker 7: drying path are blocked off. There does seem to have
Speaker 7: been some significant development in the technology, let's say, around
Speaker 7: the type of material that's introduced to that space. So
Speaker 7: if you are doing an injected system, some of the
Speaker 7: systems are it's not water repellent, it's hydrophobic, so water
Speaker 7: retreats from it rather than being absorbed into it. The
Speaker 7: other thing, and discussions that I've had at any number
Speaker 7: of home shows over the last couple of probably two
Speaker 7: or three years, has been that many of the firms
Speaker 7: that do this will also do a seiler coat over
Speaker 7: the brickwork, so reducing the amount of moisture that might
Speaker 7: migrate through the brickwork into that cavity. Space, so waterproof
Speaker 7: seiler on the outside of the brick stops some of
Speaker 7: that movement, and then the risk of moisture being trapped
Speaker 7: by the insulation inside there and causing lots of other
Speaker 7: problems seems to be deleted or reduced. Any of these
Speaker 7: systems should have either code mark or brand's appraisal, and
Speaker 7: that work regardless of who does it and all the
Speaker 7: rest of it. Putting insulation in an exterior existing exterior
Speaker 7: wall requires a building consent or an exemption from the
Speaker 7: building consent, but that's got to be signed off by council.
Speaker 7: So if any company that you're engaged with, they need
Speaker 7: to provide you with a compliance pathway basically saying yep,
Speaker 7: either here's our way of getting a building consent, or
Speaker 7: here's something from council informing you as the home owner
Speaker 7: that you don't need a building concent So I think
Speaker 7: if you cover those things off, you can go ahead
Speaker 7: and make choices from there, taking plasterboard off, getting building
Speaker 7: paper into each of those little cavities between studs and knogs,
Speaker 7: and putting in a pad. Insulation of whatever variety will
Speaker 7: also require a building consent, by the way, Oh eight
Speaker 7: hundred and eighty ten eighty the number to call Sally.
Speaker 7: Good morning to you.
Speaker 18: Ah, yes, good morning, Pete. There's an ad coming over
Speaker 18: the radio constantly, don't paint your roof, seal it. Well,
Speaker 18: they don't say the sealer is. And I wondered if
Speaker 18: you could recommend anyone that just to look at my roof.
Speaker 18: Whe I don't want to spend money on if it's
Speaker 18: not necessary.
Speaker 7: Yeah, look, there is I understand advertising to some degree,
Speaker 7: and I understand that's a very popular phrase at the moment.
Speaker 7: There is nothing wrong with painting your roof, right. There's
Speaker 7: lots of things right about painting your roof. So let's
Speaker 7: say you've got an older metal roof and it requires
Speaker 7: you want to continue to protect it. Protecting it with
Speaker 7: a coat of paint is a very good thing to do.
Speaker 7: Even if you've got let's say an older color steel
Speaker 7: roof that started to fade and you want it to
Speaker 7: look better, painting that with the right paint, with the
Speaker 7: right applicator is a good thing to do. So there
Speaker 7: is nothing wrong with painting your roof. Nine tiles okay,
Speaker 7: and again, concrete tiles typically you can repaint them quite successfully,
Speaker 7: or if they're a concrete tile that's sort of natural looking.
Speaker 7: You can have it sealed with a spray seiler on
Speaker 7: top of it, which is not necessarily a colored coating.
Speaker 7: It might be a clear coating, and that is also
Speaker 7: very good to do. So what your roof is a
Speaker 7: concrete tile roof, is it colored or is it has
Speaker 7: the color already worn off?
Speaker 18: Still got some color in it?
Speaker 8: Yeah?
Speaker 9: A lot.
Speaker 8: Yeah.
Speaker 7: Look, the last job that I did, or one of
Speaker 7: the last jobs that we did this on, was a
Speaker 7: sort of nineteen sixties brick and tile house. The roof
Speaker 7: was in its original state. Obviously it had lost a
Speaker 7: bit of color over the time. We got a team
Speaker 7: in to thoroughly clean it, make any necessary repairs, you know,
Speaker 7: like to hips and ridges where maybe some of the
Speaker 7: mortar had cracked, and then they simply applied roof paint
Speaker 7: over the entire surface, and gosh, I think I did
Speaker 7: that job maybe ten years ago. Still looks really good today.
Speaker 7: So painting is definitely an option. Mine is nineteen seventy five,
Speaker 7: similar vintage, then similar vintage, So yeah, there's lots of
Speaker 7: options for painting. There's a place for roof selant. In
Speaker 7: the same way that I did a repair on a
Speaker 7: small flat roof the other day a month ago, using
Speaker 7: an application of a product called Injuris right, which is
Speaker 7: a silicon based waterproof and compound. What I need to
Speaker 7: do is extend the life of that roof and give
Speaker 7: it some coating to ensure that the leak that I
Speaker 7: had earlier in the year won't come back. I've applied
Speaker 7: that in Juris over the surface, which is kind of
Speaker 7: like maybe three four square meters. That'll work perfectly well
Speaker 7: in that situation. So I think it's getting sort of,
Speaker 7: you know, some unbiased advice from someone trusted, So it
Speaker 7: might be maybe a family member or another carpenter in
Speaker 7: the area or something like that, someone that maybe someone
Speaker 7: can recommend to come and have a look at it
Speaker 7: and go, Like I think in your situation, you would
Speaker 7: have a team come in, they'd clean the roof, they
Speaker 7: do any minor repairs required, and then do a paint
Speaker 7: coating over the top. And that'd be a really good
Speaker 7: solution for you.
Speaker 18: And can you recommend anybody? That's the point?
Speaker 14: Ah?
Speaker 8: Yeah, sure, think I tell you what.
Speaker 7: Let's I'll just hand you back to Isaiah, my producer,
Speaker 7: and then I'll give you some numbers. Okay, no trouble
Speaker 7: at all, all the best of you. Thank you, Sally.
Speaker 8: Just stay on the line.
Speaker 7: We'll take a break now and then we'll come back
Speaker 7: and have a long chat with Harry.
Speaker 8: Back in the bows.
Speaker 3: Squeaky door or it's the squeakie floor.
Speaker 1: Get the right advice from Peter Wolfcare, the resident builder
Speaker 1: on NEWSTALKSB.
Speaker 7: Your new TALKSB quick text as well.
Speaker 8: Pete.
Speaker 7: We've got a second story deck that's not over a
Speaker 7: habitable space, done five years ago. The deck is weather
Speaker 7: deck and there's a little bit of an issue where
Speaker 7: it's lifting and then they've attempted to repair, but it
Speaker 7: hasn't basically restuck itself. Any suggestions how to restick this
Speaker 7: or will we have to have the product uplifted and
Speaker 7: replaced with another product? Regards from l Well the good
Speaker 7: news l as you go online and you find that
Speaker 7: the company thankfully is still around and they offer a
Speaker 7: fifteen year warranty. So I think your next thing is
Speaker 7: to remind them of their obligations under the warranty that
Speaker 7: they've issued. So whatever has to happen, given that it
Speaker 7: was applied five years ago, should be the responsibility of
Speaker 7: the company, and I'm sure they'll stick by it. Oh
Speaker 7: eight one hundred and eighty ten eighty is the number
Speaker 7: to call. Hello, Harry, warning, Harry, very well, thank you, sir.
Speaker 9: I've got a bit of a problem, Pet. What has
Speaker 9: happened is in my house. It's a double story house.
Speaker 9: The seiling entrance is from the walk in wardrobe and
Speaker 9: the fairness. I have got a central heating fanners in
Speaker 9: our braves. And the workmen came and checked it and
Speaker 9: they said that it's the Fairness is reaching the end
Speaker 9: of its walking lace and there are no spare parts available,
Speaker 9: so you have to put a new one. So they
Speaker 9: said to put a new one. The ceiling entry has
Speaker 9: to be relocated to where the phenace is. So I
Speaker 9: would like to find out first of all, will it
Speaker 9: require a building consent?
Speaker 8: Not likely? No, No, I don't believe it will, okay.
Speaker 9: And my question another one is the present ceiling, the
Speaker 9: present ceialing entry one. Can they just seal it from
Speaker 9: inside so that it can be opened? Because once they're
Speaker 9: going to come and put a ceiling again here, there
Speaker 9: will be a lot of mess in my house. So
Speaker 9: can they just seal that from inside so that it
Speaker 9: can be opened from the wardrobe.
Speaker 7: Is that that vent through your plasterboard surface? So if
Speaker 7: they take out the vent, will there be a hole
Speaker 7: in the wall? Sorry sight again people, Well just I'm
Speaker 7: just trying to get clear on when when you say,
Speaker 7: like taking the seal out, what's going to be left,
Speaker 7: Like if they have to change ducting and so on,
Speaker 7: will you actually have a hole in the wall or
Speaker 7: in the ceiling?
Speaker 9: In the ceiling? Yeah, they said, by right, the builders
Speaker 9: who build house, they should have put the ceiling entry
Speaker 9: near where the furnace is.
Speaker 8: You know, yes, the ceiling.
Speaker 9: So okay, they're gonna put a new one there, but
Speaker 9: the present one. I don't want to have that lid removed.
Speaker 9: Leave it as it is, and then from inside from
Speaker 9: the top of the I'm with you, and they seal
Speaker 9: it so that you know, nobody can open this one now,
Speaker 9: because because this one saved the papers anymore.
Speaker 7: Yes, I mean, ideally you take out that grill and
Speaker 7: replace it with plasterboard and patch it and redo the ceiling.
Speaker 8: But that's a much bigger job.
Speaker 7: What you might need to do is have someone take
Speaker 7: the grill out fit a panel to the back of
Speaker 7: it that closes it off. And then put the ceiling
Speaker 7: grill back in, but of course it won't be leaking
Speaker 7: air because you've sealed it from behind, so when you
Speaker 7: look up you'll still see it there, but it's not
Speaker 7: open to anything. So that I think that's the answer
Speaker 7: to it, is to take the grill out, patch it
Speaker 7: and then put it back in and then that will
Speaker 7: seal it.
Speaker 8: Good luck with that.
Speaker 7: And I mean the other option is with all of
Speaker 7: these things, is if that's been the advice of one contractor,
Speaker 7: might pay to get another contractor and to see whether
Speaker 7: their advice is similar, maybe, especially in terms of replacement.
Speaker 7: You know, with the gross respect to whoever you've got
Speaker 7: what you don't want. Is someone turning up going, oh no, sorry, mate,
Speaker 7: I can't fix it. I've got to give you a
Speaker 7: new one, whereas someone else might turn up and go, ah, yeah,
Speaker 7: we can still get those parts. We'll just replace it
Speaker 7: and keep your existing system. Although you know, again it
Speaker 7: is fair to say these systems.
Speaker 8: Will wear out over time.
Speaker 7: So if their advice is that it's it's come to
Speaker 7: the end of its useful life and it needs to
Speaker 7: be replaced, then that's what happens. It needs to be replaced. Oh,
Speaker 7: eight hundred and eighty ten eighty is the number to call.
Speaker 7: Twenty three minutes after seven.
Speaker 8: Doug, Good morning, morning, Pete.
Speaker 10: Are you game?
Speaker 8: Ray things very well?
Speaker 17: Thank you very good?
Speaker 19: Yeah?
Speaker 10: Talk too old about the wooden joinery windows that I
Speaker 10: was repairing and painting and stuff.
Speaker 12: How you're going yeah good, yeah, yeah.
Speaker 10: So but we're looking at actually taking one set of
Speaker 10: windows out just to create a like a you know,
Speaker 10: like a TV wall or something, because in the living
Speaker 10: area it's got a lot of windows, an't it. Yes,
Speaker 10: And these windows actually on the south side, so probably
Speaker 10: maybe one point two by one point five window area.
Speaker 10: Can we actually take those out and frame it? And
Speaker 10: Gibbett and Marler without a consent? Yeah, was that structural?
Speaker 7: Well no, I'm inclined to say that. I think that
Speaker 7: sort of work could be done without a building consent, right,
Speaker 7: because typically if we work the other way around, the
Speaker 7: requirement is that if you're putting a new opening into
Speaker 7: an existing wall, that will require a building consent. If
Speaker 7: you're changing let's say, from a window to a door,
Speaker 7: so cutting out the framing below it, as long as
Speaker 7: you don't extend the width of the opening, you can
Speaker 7: do that without necessarily requiring a consent, and I guess
Speaker 7: going the other way going, I'm taking a window out
Speaker 7: and I'm going to fill it, and I'm going to
Speaker 7: essentially extend my existing cladding on the outside, which is
Speaker 7: what type of cladding on the outside.
Speaker 10: Well, I think it is. It's a fiberlight. So we'll
Speaker 10: have to get it tested, obviously, get it tested.
Speaker 7: But chances are you going to remove the exterior cladding
Speaker 7: to do the patch or are you just going.
Speaker 8: To patch where the window was?
Speaker 10: I thought maybe because it's not a big wall, probably
Speaker 10: only maybe four meters long.
Speaker 7: Yes, so take the board off, Yeah, take the whole lot.
Speaker 10: Off, and then insulate and then reclaid.
Speaker 8: Okay, and lock.
Speaker 7: To be fair, that's a much It'll give you a
Speaker 7: much better job than just it's okay to do a patch,
Speaker 7: But it will always look like a patch because you'll
Speaker 7: have two vertical rows of soakas on the on the
Speaker 7: cladding on the outside, right, which is a little bit obvious.
Speaker 7: And yes, if it's sensible to have that tested and
Speaker 7: then take the appropriate caution you know, precautionary measures. But again,
Speaker 7: and even that like essentially a small part of recladding,
Speaker 7: minor repairs like that can be done without getting a
Speaker 7: building consent. What I would suggest you do is keep
Speaker 7: a record of what you've done. So let's say when
Speaker 7: you take the window out, photograph the opening showing the
Speaker 7: lintel there, do the framing. Photograph that if you've taken
Speaker 7: some cladding off and added some building paper and some
Speaker 7: insulation before you you know, close it in, basically before
Speaker 7: you cover anything, photograph it. And then you could write
Speaker 7: a brief summary of the type of work that you've done,
Speaker 7: the materials that you've used. And then if later on
Speaker 7: someone says, oh, hang on the ust to be a
Speaker 7: window there, I wonder what they've done, you provide evidence.
Speaker 7: It's in terms of like I went and had a
Speaker 7: look at a house the other day and the owners
Speaker 7: had been really meticulous with keeping records, and so they
Speaker 7: had a set of plans available. They had, you know,
Speaker 7: copies of records from all of the subcontractors who'd been there.
Speaker 7: They had warranty documents. They had basically instruction manuals for
Speaker 7: most of the components. So if it had ventilation, if
Speaker 7: it had a heating system and that sort of thing,
Speaker 7: all of that was available in a box sitting on
Speaker 7: the breakfast bar and anyone who was coming to look
Speaker 7: at the house could look through all of that information.
Speaker 7: So that's the sort of thing that I would really
Speaker 7: encourage people to do. All of us as homeowners, keep
Speaker 7: all of that information, have it available, in your instance,
Speaker 7: a visual record with a couple of notes, and then
Speaker 7: if someone looks at it later on goes what did
Speaker 7: they do, you can tell them it's great.
Speaker 10: And so also quick on what's the law on asbesta?
Speaker 10: So you're allowed to remove so many square meters yourself?
Speaker 7: Yeah, And I'll be a bit cautious around the advice here.
Speaker 7: Technically my understanding is that as a homeowner, you can
Speaker 7: remove ten square meters yourself, right, But if you do
Speaker 7: the work, you still have to do it in accordance
Speaker 7: with best practice. Right, So you're going to have to
Speaker 7: become familiar with what the precautions are where you're going
Speaker 7: to take it is really important. So please don't be
Speaker 7: that person, and I know you won't be who sneaks
Speaker 7: it into the bottom of the trailer, goes to their
Speaker 7: local transfer center and tips it out and then they
Speaker 7: discover that someone snuck in and dumped a bit of
Speaker 7: asbestos in their load. So what you'll typically have to
Speaker 7: do is, you know, isolate the area, make sure that
Speaker 7: you're wearing the right ppe.
Speaker 8: There's a really.
Speaker 7: Straightforward technique that that often the professionals will use where
Speaker 7: they'll use like a diluted PVA spray and they'll spray
Speaker 7: the surface of the area before they start work with
Speaker 7: this PVA. And what that does is if you happen
Speaker 7: to break aboard taking it off fibers, some of those
Speaker 7: fibers will then just get stuck onto the PVA right so,
Speaker 7: and then typically black plastic double bagged into black pastick
Speaker 7: and then removed taken safely to an appropriate site. It
Speaker 7: might be a local contractor who will accept it for
Speaker 7: a small charge, or you find a specific tip site
Speaker 7: for it and take it directly there. But it's it's
Speaker 7: all about stopping the fibers becoming airborne. Yep, okay, all
Speaker 7: the best makes will be safe. Take care, nice to
Speaker 7: talk with you, do good on you mate. By way
Speaker 7: your news talk said b O Weight one hundred eighty
Speaker 7: ten eighty the number to call recommendations. I'll come back
Speaker 7: to that a little bit. I'll read this out only
Speaker 7: because it's fair to do it. I've listened to your
Speaker 7: program for several years, and you have consistently come across
Speaker 7: with a jaundiced view reinjectible insulation on brick homes. Given
Speaker 7: it has been installed in thousands of homes with consents issued,
Speaker 7: there is either a bunch of suckers as owners or
Speaker 7: the system has proven successful. Suggest you smell the roses
Speaker 7: and start speaking for the product as a proven alternative.
Speaker 7: There have been other instances that suggest that you are
Speaker 7: stuck with that go in an old paradigm. I think
Speaker 7: that it is right to be cautious. I have seen
Speaker 7: myself with my own eyes injected systems that have promoted
Speaker 7: mold growth and decay. Right, So I'm not jaundiced. I'm realistic.
Speaker 7: But I also accept the fact that systems have changed
Speaker 7: and improved, and many of the systems have brand's appraisal.
Speaker 7: For example, so you can get a building consent for
Speaker 7: the sort of work and the I suppose the challenges
Speaker 7: or the issues that can be created by filling in.
Speaker 7: In this case, the gap that typically allows bricks to
Speaker 7: ventilate and drain can be addressed. But I always advise
Speaker 7: caution and due diligence, and if that's jaundice, then it's jaundice.
Speaker 7: But I am after protecting homeowners as well. Oh eight
Speaker 7: hundred eighty ten eighty the number to call Wendy.
Speaker 3: Hello there, Hello Peter.
Speaker 20: I'm all for caution too.
Speaker 3: He's not reason.
Speaker 19: Yeah.
Speaker 20: Well, I've listened to your program for years and you
Speaker 20: did give me some help some years ago. But this
Speaker 20: is regards to another property. After listening about the sealing
Speaker 20: of roofs, I think it was suggested that you deal
Speaker 20: with somebody who is a member of the roofing Association.
Speaker 20: So I contacted a person, spoke to a person who
Speaker 20: said they could look at the job. They have their
Speaker 20: own scaffolding, they have their own trades, people for rotting
Speaker 20: wood in the windows, and I'm painting people who could
Speaker 20: do under the thieves and everything. Well, that turned to custard.
Speaker 20: I didn't hear back from them, and this is quite
Speaker 20: a while ago now, and then spoke to somebody else
Speaker 20: who had my phone number, but not all the information
Speaker 20: that was discussed was the person, And so I've sort
Speaker 20: of lost faces to whether they do the job, because
Speaker 20: they implied if I don't do something very quickly, they
Speaker 20: may not be in a position to do anything. And
Speaker 20: they haven't even seen the job. So I'd like to
Speaker 20: know are there any body and renovation type companies that
Speaker 20: could take on the organizing of getting the painting the
Speaker 20: room thing probably used spouting and things done because I'm
Speaker 20: not an organ the property is an orkran and I'm
Speaker 20: just blindsided by not being able to get to get
Speaker 20: a quote. Can you recommend in my email even or
Speaker 20: something who I call contact for something honest and trustworthy?
Speaker 10: Yeh a further output.
Speaker 7: Now, yeah, I'll hand you back to Isaiah, and if
Speaker 7: you leave a telephone number or best an email, I'm
Speaker 7: happy to suggest one or two people who might be
Speaker 7: able to project manage that, because yeah, that's what I need.
Speaker 20: A project manager, but a trustworthy one because my luck
Speaker 20: seems to be I'm not going to get anywhere with
Speaker 20: you know, and I don't know who to contact. So
Speaker 20: now I'm calling out for.
Speaker 13: Help to you.
Speaker 7: We'll see what we can do. You stay on the
Speaker 7: line with all the best to you than you take care.
Speaker 7: Someone's just text going just about Harry, who's talking about
Speaker 7: the ceiling panel? Wasn't it tis call? The caller talking
Speaker 7: about the central heating system wanting to leave an access
Speaker 7: panel the manhole in place without having to restore the ceiling,
Speaker 7: which I think I got confused as a event. Yeah,
Speaker 7: if it's an access panel, you need to leave the
Speaker 7: access panel there, right, You still need to provide access
Speaker 7: to your roof space, regardless of making some changes to that.
Speaker 7: So if that was the confusion, Yeah, it needs to
Speaker 7: stay there. Eight hundred eighty ten eighty is the number
Speaker 7: to call.
Speaker 8: Steve. I see you text, I will disagree with you.
Speaker 8: We'll leave it at that.
Speaker 7: Eight hundred eighty ten eighty is the number to call.
Speaker 7: It is coming up twenty six minutes away from eight o'clock.
Speaker 3: Helping you get those DIY projects done right.
Speaker 1: The resident builder with Peter Wolfcat call Oh, eight hundred
Speaker 1: eighty ten eighty Youth Talk ZB So.
Speaker 7: I spent a bit of time on Friday at the
Speaker 7: New Zealand Certified Builders Conference and hung out with the
Speaker 7: guys from Razine Construction. Lots of interest, lots of people
Speaker 7: talking about Integra and that, but a lot of interest
Speaker 7: in a new product, Microstone, and Mike tell us a
Speaker 7: little bit more about this new part of the Razine
Speaker 7: Construction range called Microstone.
Speaker 17: Thanks Pete. An amazing new product in terms of many
Speaker 17: people would have heard of a micro cement. So micro
Speaker 17: cement products are very very hard and very durable, and
Speaker 17: they're very very thin as well. So if you're looking
Speaker 17: at renovation works or benchtops, this product is mixed. It's
Speaker 17: a two component, it's a dry powder with a high
Speaker 17: performance aylic special technology. We've actually got the tech to
Speaker 17: the point where we can now include raisine colors into
Speaker 17: the particular product, so you're not just limited to a
Speaker 17: light gray for example, as people would probably imagine a
Speaker 17: micro cement being that. We use a white cement as well,
Speaker 17: so we can actually get the correct base of doing colorance.
Speaker 17: So recently we did a project, obviously a project for
Speaker 17: yourself there peak to a table. We just did a
Speaker 17: new big outdoor table and s barbecue area out in Karaka,
Speaker 17: and we're working on some projects in terms of some
Speaker 17: flooring coming up in the next couple of weeks. So
Speaker 17: it's a very very thin product that's crowd applied two
Speaker 17: coats onto bench tops, walls, floors, and we put some
Speaker 17: sealers on it to protect it and make it clean,
Speaker 17: and there's a few different effects that people can achieve
Speaker 17: as well. But yeah, it's a fantastic new product available
Speaker 17: to update or even be included into new projects to
Speaker 17: give it a more modern, monolithic, continuous sort of look
Speaker 17: and feel, you know. So, for example, imagine doing a
Speaker 17: bench top and you could make it out of an
Speaker 17: integral light way concrete and you can install that and
Speaker 17: then have it rendered and a selected color. You're not
Speaker 17: limited to maybe five or six colors. You can match
Speaker 17: it to your own daycore and it's.
Speaker 7: The coloring that changes. It doesn't in the sense that
Speaker 7: you know, like you say, normally, if we're doing renders,
Speaker 7: we're looking at something that's a gray, semontitious type appearance.
Speaker 7: But if you wanted a light green or a light
Speaker 7: brown or a off white, and that's all of these
Speaker 7: things was suddenly available.
Speaker 17: Yeah, absolutely absolutely so. You have a look at our
Speaker 17: website just as a post up on Facebook as well,
Speaker 17: but a wide range of information on our website was
Speaker 17: in construction dot co dot nz. You keep an eye
Speaker 17: out on the Instagram page as well because there'll be
Speaker 17: some projects and stuff coming up on there.
Speaker 7: Excellent, much appreciated, Mike, all the best, take care, thank you,
Speaker 7: and if you want to see sort of the transformation
Speaker 7: that we did, this was actually a concrete table that
Speaker 7: I built shivers. When was it two thousand and six,
Speaker 7: two thousand and seven, So I built it while we're
Speaker 7: doing a big house that had a lot of concrete,
Speaker 7: so the little bit left over went into a form work.
Speaker 7: I built a sort of outdoor table lugged around the
Speaker 7: back of my place that sat there for the last
Speaker 7: eighteen years, basically getting more and more worn and distressed.
Speaker 7: And then Mike and the guys came a little while ago.
Speaker 7: I cleaned it and put a seiler coat or an
Speaker 7: adhesion primer onto it, then two coats of the microstone
Speaker 7: in a color that I'd selected, which happened to look
Speaker 7: a lot like concrete, and then a clear seiler over
Speaker 7: the top. And the transformation from what was old weather
Speaker 7: pitted kind of you know, concrete that was that was
Speaker 7: starting to lose its adhesion to a new surface, which
Speaker 7: I can't wait for summer to use.
Speaker 8: It is quite cool.
Speaker 7: There's videos of that up on my Facebook page as
Speaker 7: well if you want to have a look for it.
Speaker 7: So microstone really good solution for in that instance, refurbishing
Speaker 7: existing concrete new concrete.
Speaker 8: Floors, walls. Have check it out.
Speaker 7: Oh eight hundred eighty ten eighty is the number to call.
Speaker 7: We're also talking with Matt from Brands about that survey
Speaker 7: that came out about two weeks ago. It was in
Speaker 7: the paper last week or an online last week. I
Speaker 7: know Kerry was talking about it on talkback during the
Speaker 7: day last week. Quite interesting detail around who gets called
Speaker 7: back in terms of trades sort of for what reason?
Speaker 7: And then a satisfaction survey, how you, as a homeowner
Speaker 7: of a new building feel about your the trades people,
Speaker 7: particularly your builder, and are you likely to recommend them?
Speaker 7: And it seems like that number is going down, so
Speaker 7: why we'll find out from one of the researchers and
Speaker 7: authors of the report in the next hour. We'll take
Speaker 7: a short break. We'll talk to Stephanie in just a
Speaker 7: moment measured voice.
Speaker 1: Yeah, it was, but maybe call Pete first for your
Speaker 1: Workcab the Resident Builder News Talk said, be.
Speaker 7: I just just quickly checked my own Facebook page and yes,
Speaker 7: the video for the microstone is there. It doesn't hit
Speaker 7: you long to find it. So if you want to
Speaker 7: see what a transformation looks like, check out that video
Speaker 7: with the microstone on my own resident Builder Facebook page.
Speaker 8: Right seven forty five. Steph and are you. Good morning
Speaker 8: to you.
Speaker 7: Hello Peter, good morning.
Speaker 19: Thank you, thank you. So my question to you is,
Speaker 19: my parents own a two story townhouse with an attached
Speaker 19: garage and it's it's stucco stucco walls. Now the house
Speaker 19: has got a forty five degree pitch and the garage
Speaker 19: has got a thirty degree pitch. Now they've discovered a
Speaker 19: leak and the leak is running into the toilet which
Speaker 19: is in the garage. So my husband and I went
Speaker 19: around and put on a sea lmpka at I think
Speaker 19: to try on the breeder pipe. They have a breeder
Speaker 19: pipe to see that without Now, unfortunately we've had a
Speaker 19: lot of rain and the leak has reappeared. So I
Speaker 19: just wondered, Oh, and the leak, just to tell you,
Speaker 19: is running. The water is running down inside the stud walls,
Speaker 19: onto the window sill of the window in the garage toilet,
Speaker 19: and onto the floor. Just wondered if you had any suggestions.
Speaker 19: We were thinking, just what a suggestion we thought when
Speaker 19: the range stops, maybe running a hose pipe to see
Speaker 19: where we can see the leak, because unfortunately the roof
Speaker 19: hasn't got a man hole, so because it's a tiny
Speaker 19: area you can't get anybody in there.
Speaker 3: Yeah, sure to see where you have any the suggestions or.
Speaker 7: I think you're certainly on the right track. So when
Speaker 7: I've tried, you know, if it's not obvious to see,
Speaker 7: and maybe you need to get a roof or a
Speaker 7: plumber to come and have a look, and they might
Speaker 7: identify that there's an issue with a flashing or a
Speaker 7: junction or something that's come loose. The other challenge sometimes
Speaker 7: is a you know, water typically runs downhill, but where
Speaker 7: it starts might be further than where you expect. But
Speaker 7: and certainly on a number of occasions, I've done exactly
Speaker 7: what you're you're thinking about, which is wait for a
Speaker 7: dry day, get a hose. Don't I always put like
Speaker 7: a shower hour fitting on it, you know, so not
Speaker 7: not a direct stream of water, but something that feels
Speaker 7: a bit more like rain, natural rain, And then work
Speaker 7: your way up to the area that it's coming from,
Speaker 7: so be a bit methodical, and then see if you
Speaker 7: can create the leak and that will narrow down potentially
Speaker 7: the area where the water is actually entering the building,
Speaker 7: and then you can address it from there. It just
Speaker 7: confirms what you might be thinking. So yes, that is
Speaker 7: a good approach, but like I said, one of the
Speaker 7: issues is sometimes that you know, a leak that will
Speaker 7: appear in one area will actually start its journey much
Speaker 7: further away. So it might be the junction between the
Speaker 7: roof of the garage and the cladding of the two
Speaker 7: story house. If there's a junction there, does it rain?
Speaker 7: Does it leak when it rains or does it leak
Speaker 7: when it rains and there's a strong wind.
Speaker 19: Probably both. And we've had a lot of grain here
Speaker 19: and chroschets over the last couple of days as well. Yeah,
Speaker 19: we did, sorry to interrupt the ceilant we've got the
Speaker 19: celant had words because Mum said, oh great, and we've
Speaker 19: had this torrential right and it started again. So that's
Speaker 19: just we were sort of doing process of elimination. And
Speaker 19: I know you're on on a Sunday.
Speaker 12: Great question.
Speaker 7: Look, have a go at the hose technique right to
Speaker 7: try and identify where the water is actually coming from.
Speaker 7: But again it might be that you just hand it
Speaker 7: over to you know, a roof or a plumber who's
Speaker 7: experienced and who you can trust, and they'll come and
Speaker 7: do an assessment of the roof and find that area.
Speaker 7: It doesn't sound like the roof in general is at
Speaker 7: the end of its serviceable life. So it's going to
Speaker 7: be a repair, a targeted repair that should be able
Speaker 7: to sort it out.
Speaker 19: Actually, that's my next question. Would would you think perhaps
Speaker 19: that could be a claim one?
Speaker 9: Sure or not?
Speaker 7: Only if there's some sort of damage, right, so let's
Speaker 7: see the wind blew and something got ripped off the roof.
Speaker 7: I mean, talk to your insurer by all means.
Speaker 8: But typically that's what it is. General wear.
Speaker 7: The common phrase from insurers is gradual damage isn't covered, right,
Speaker 7: So a roof that is seventy years old and leaks,
Speaker 7: they're not going to cover that.
Speaker 19: No, that's all right, Okay, okay, today.
Speaker 8: My pleasure.
Speaker 7: Thanks, take care then all of this, thank you your
Speaker 7: news talk said b Remember we've got climb passed as
Speaker 7: always at eight thirty, which is what forty minutes away,
Speaker 7: So if you've got any gardening or entomological questions, of
Speaker 7: course you can you can bail rid up online eight
Speaker 7: hundred and eighty ten eighty at that time. Right now
Speaker 7: we're taking your calls talking building Dulie. Good morning to you, Hi.
Speaker 19: I was just wanting to know the name of the
Speaker 19: products you spoke about last week, just Seela Royce.
Speaker 7: Yes, now I used to yeah injuris e in d
Speaker 7: u R I S.
Speaker 21: Do you?
Speaker 11: I thank you very much.
Speaker 7: So where I used it was like a flat roof,
Speaker 7: so you think of a classic sort of brick and
Speaker 7: tile unit and often at the back they've got a
Speaker 7: little jutty outbit with a laundry in it or a
Speaker 7: back porch, and that had a flat standing scene roof.
Speaker 7: I've coded it with all sorts of things over the years,
Speaker 7: just to try and eek out another couple of years.
Speaker 7: And I went and applied this the other day and
Speaker 7: it seems to have worked.
Speaker 8: So there you go.
Speaker 7: Ok, thank you all the very best.
Speaker 8: You take care all the best and Graham, a very
Speaker 8: good morning to you. Good Graham, Hi Bete. How are
Speaker 8: you very well? Thank you and yourself?
Speaker 12: Yeah, good things but cold? Inquiring about double glazing.
Speaker 8: Yes, without heat.
Speaker 12: You wake up in the morning and your rooms rather cold.
Speaker 12: Your head double glazing and we've been touring with putting
Speaker 12: it in. Would you notice a difference.
Speaker 7: I think you would. I'll declare an interest for many
Speaker 7: years now. I think it's coming up to almost ten
Speaker 7: years I've acted as a brand ambassador for Metro Performance
Speaker 7: Glass who do retrofit double or they do double glazing,
Speaker 7: and especially retrofit double glazing, and so over that time,
Speaker 7: you know, I've spent a lot of time reading and
Speaker 7: listening to experts on this. So one of the simplest
Speaker 7: numbers is if you imagine a single pane of let's
Speaker 7: say three millimeter glass, right that has an insulation value
Speaker 7: at around.
Speaker 8: Let's call it, I should get.
Speaker 7: The numbers, but it will be about point one of
Speaker 7: an insulation value. A double glazed unit will have about
Speaker 7: point nine. So it's almost ten times more effective at
Speaker 7: insulating than a single glazed unit, right. So and then
Speaker 7: that's like you can look at the data. It's independent.
Speaker 7: This is just what happens in terms of heat transfer.
Speaker 7: So heat transfer through a piece of single glazing versus
Speaker 7: heat transfer through good quality double glazing is dramatically different.
Speaker 7: And where it becomes really important is often we talk
Speaker 7: about the concept of a thermal envelope. Right, So, in
Speaker 7: order to in winter keep warmth in inside our building,
Speaker 7: we want to look at where the heat leaks out
Speaker 7: of the building. So if we've got concrete slab, which
Speaker 7: has some heat loss but not much. Or if we've
Speaker 7: got a timber floor, we can insulate the underside of it,
Speaker 7: we can insulate the roof space, we can insulate the walls.
Speaker 7: And then often the last week spot in that thermal
Speaker 7: envelope is often the single glazing. So if you can
Speaker 7: retrofit that single glazing with double glazing, you reduce the
Speaker 7: amount of heat transfer through the glass. It's just really
Speaker 7: simple science.
Speaker 12: Is there any point in Justine starting Orf putting double
Speaker 12: glazing in the cold side of the house.
Speaker 7: I think that's a perfectly acceptable solution, you know, Like again,
Speaker 7: in a perfect world you'd go, I want to double
Speaker 7: gloze everything, but in reality, you know, had the bits
Speaker 7: where you really have got the challenge first. Right, So
Speaker 7: if you've got south side of the house maybe, or
Speaker 7: some bedrooms that are particularly cold at night, and again
Speaker 7: there's a huge body of research around what happens when
Speaker 7: we as human beings live in cold, damp conditions. Right,
Speaker 7: the health impact is significant. So keeping a bedroom at
Speaker 7: a modest temperature. I'm not talking about sweltering hot or
Speaker 7: anything like that, but if you know, particularly with young
Speaker 7: children or maybe older adults, that sort of thing if
Speaker 7: it gets too cold, you're going to basically get sick, right,
Speaker 7: So yeah, I think if you went, hey, look these
Speaker 7: couple of rooms, I need to make sure that I
Speaker 7: can keep my temperature at a reasonable level and stay
Speaker 7: warm over winter. Target the double glazing in there absolutely
Speaker 7: m m yep.
Speaker 12: Well thanks for you.
Speaker 7: Yeah, so you can be quite selective as to where
Speaker 7: you do it. Yeah, yeah, oh thanks very much, my pleasure.
Speaker 7: Really nice to talk to you and all the best.
Speaker 7: Graham you take care day, you too, mate, Bob O.
Speaker 7: Then Jonathan, I think we'll speak with after the news.
Speaker 7: Steve's comment about the brand's appraisal and products leaky buildings
Speaker 7: had brands appraise products and systems shouldn't have been allowed.
Speaker 7: I don't think you're completely right. I think that many
Speaker 7: of the changes that happened that occurred that ended up
Speaker 7: producing and it's a vast collection of combination of elements
Speaker 7: in order to cause the leaky building crime has came
Speaker 7: from changes to building code which didn't come from brands.
Speaker 7: So yeah, I think a slightly more nuanced, nuanced approach
Speaker 7: hand the roof leak over to someone. Even if you
Speaker 7: make it leak with a hose, you don't know what
Speaker 7: you're looking at. Finding the leak is a highly skilled
Speaker 7: part ceiling. It's the easy but old plumber leakfinder extraordinary.
Speaker 7: I hear what you're saying. I did say that in
Speaker 7: the end you may need to hand that job over
Speaker 7: to a professional. But at the same time, if it's
Speaker 7: kind of straightforward and it helps you identify the fact
Speaker 7: that maybe a fastener has come loose and a flashing
Speaker 7: is flapping around and you can put a fastener back
Speaker 7: in there, then have a go. But I agree it
Speaker 7: can be quite complex. Pete, I'm replacing an outdoor light.
Speaker 7: The wires too short and stiff to fit into new light.
Speaker 7: Can I attach a more flexible extension of why? Look,
Speaker 7: I think that sort of work should be done by
Speaker 7: registered our electrician. All right, you know, making a heat
Speaker 7: shrink or doing some sort of fitting, you know, extension
Speaker 7: to an existing wire. Hand that over to the professionals.
Speaker 7: I am all for people doing it for yourself, but
Speaker 7: I'm also all four people not inadvertently burning their house down,
Speaker 7: So I would hand that over. Condensation on window sills, Yeah,
Speaker 7: you'll get condensation on window sills if you've got conventional
Speaker 7: aluminium joinery so the heat transfer that used to go
Speaker 7: out through the glass and goes out through the aluminium.
Speaker 7: We can talk about that after the News, Sport and
Speaker 7: Weather at eight o'clock.
Speaker 3: Doing on the house, storting the garden.
Speaker 1: Asked Pete for a hand the resident builder with Peter
Speaker 1: Wolfcap call eight hundred.
Speaker 3: Eighty eight News Talks Edbar News talks'd be.
Speaker 7: We're going to be talking with Matt Curtis, senior economist
Speaker 7: at Brands about this sort of satisfaction survey that came
Speaker 7: out recently, because I found this sort of headlines quite interesting.
Speaker 7: You know, fifty percent of people want to call back
Speaker 7: their plumber, forty five percent of people call back their
Speaker 7: builder on new built, you know, what's the defix, what's
Speaker 7: the scope of it? And according to the survey, why
Speaker 7: are owners of new builds less likely to recommend the
Speaker 7: builder now than they were back in twenty seventeen. So
Speaker 7: we'll take a deep dive into that with Matt Curtis
Speaker 7: from Brands. Shortly, Jonathan Helplow.
Speaker 10: Ok, I've got built, Yeah, good morning.
Speaker 22: I've got a villa and sort of the rear the
Speaker 22: villa like a washroom, but in the washroom a shower
Speaker 22: and a toilet, and I was thinking, I'm blocking off
Speaker 22: the door. It's like a do to the back guard
Speaker 22: and the blocking off just a you know, it's getting
Speaker 22: a bit older, a bit motten, and sure it's a
Speaker 22: bit so. I heard a call before from somebody was
Speaker 22: going to block a window off in his wall.
Speaker 10: I was a bit concerned.
Speaker 12: Do I need a consent to actually blow a back
Speaker 12: door off?
Speaker 7: I wouldn't in that situation.
Speaker 8: I don't think you need a consent for that.
Speaker 7: Right, So you're you're going to take out a door,
Speaker 7: You're going to patch, you know, your weatherboards or replace
Speaker 7: the weather the boards just in that small section. I
Speaker 7: think you can do that work without necessarily having a
Speaker 7: building consent.
Speaker 8: It's low risk, you know.
Speaker 7: And I mean it's it's not like, well, let's assume
Speaker 7: that there are other points of exit exit from the building,
Speaker 7: so it's not that ye, so in terms of, you know,
Speaker 7: having to escape in an emergency, you're not reducing that.
Speaker 8: It's low risk. Yeah.
Speaker 7: I think you can do that sort of thing without fun.
Speaker 7: You know, obviously, if you wanted to go the other way.
Speaker 7: Let's say you had a wall and you thought, gee,
Speaker 7: i'd really like to have a door right there. That
Speaker 7: sort of thing would require a building consent.
Speaker 8: But you're going the other way. You'll be fine. Go
Speaker 8: for it, mate.
Speaker 7: I got to love those old houses all right, all
Speaker 7: the best.
Speaker 8: Actually I was doing.
Speaker 7: I was looking through a house the other day and
Speaker 7: I could from there, I could look across to friends
Speaker 7: of ours house, and it's an old villa, and we
Speaker 7: moan and groan about all of the work that you
Speaker 7: have to do on old house and villas all of
Speaker 7: the time. And as it happened that the gable end,
Speaker 7: I could see the gable end from quite an elevated position,
Speaker 7: lock down and see all the lichen that was growing
Speaker 7: on the coverboard of the gable end of my mate's house.
Speaker 7: So I took a photograph of at, texted to him
Speaker 7: and went work today. He said, don't worry, I already
Speaker 7: booked the scaffolding for September. I'm all over it, which
Speaker 7: is awesome. Right, we're going to take a break then
Speaker 7: we're going to be talking with Matt Curtis from Brands
Speaker 7: about the satisfaction survey.
Speaker 1: Whether you're painting the ceiling, fixing the Feds, or wondering
Speaker 1: how to fix that hole in the wall. Give Peter
Speaker 1: wolf capercall on eighty the resident builder on NEWSTALGSB.
Speaker 7: An article that caught my eye a couple of days
Speaker 7: ago was it appeared in the Herald online that was
Speaker 7: building sector insight, which trades have to come back and
Speaker 7: fix things the most on New Zealand homes And then
Speaker 7: it had a bit of a chart there talking about
Speaker 7: basically about eighty eight percent of people surveyed said that
Speaker 7: they needed to get their trades person And it goes
Speaker 7: into some detail.
Speaker 8: So what does that mean? Because at a.
Speaker 7: Top level you could kind of look at it and go,
Speaker 7: we're not doing a great job with our building. So
Speaker 7: who better to talk to than Matt from Brands who's
Speaker 7: been part of the research.
Speaker 8: Thanks very much for.
Speaker 3: Your time, Thanks for inviting me.
Speaker 7: Now again I'm looking at this. I'm looking at the
Speaker 7: chart and it goes and this is callbacks for defect
Speaker 7: repair after first occupancy and I presume this is New Belts, right,
Speaker 7: and so fifty percent of cases painters are called back.
Speaker 7: In terms of you having undertaken the research, what are
Speaker 7: we talking about here, Like, what's the scope of the
Speaker 7: type of work that a painter might be called back for?
Speaker 21: Yeah, a lot of the stuff that a painter is
Speaker 21: generally called back for, it's quite minor. Some of it's
Speaker 21: not even related to the painters work themselves. There might
Speaker 21: be some chips from subsequent traces have come through, or
Speaker 21: as part of the moving process, someone might have knocked
Speaker 21: the wall also come back. When the house is settled
Speaker 21: a bit, there might be some cracks appearing, typically rusby
Speaker 21: minor for a painter.
Speaker 7: Okay, carpenters, that's my lot are in there at forty
Speaker 7: five percent. Again, is this the sort of thing where
Speaker 7: or in the survey are people talking about, Gosh, the
Speaker 7: door is sticking a little bit right and so it
Speaker 7: might need to be eased or adjusted, or the strike
Speaker 7: of plate adjustice or are we talking about someone moving
Speaker 7: to the house and then uncovering a significant structural issue.
Speaker 7: What's the scope of that sort of callback work.
Speaker 21: Yeah, again, in general, we're talking about needing to do
Speaker 21: some minor adjustments to adore generally not doing any invasive
Speaker 21: type testing to see the structure of the house. So
Speaker 21: it's unlikely it would be anything significant to do with
Speaker 21: the structure, but it can be a few things that
Speaker 21: just picked up that just again, as the house settles.
Speaker 21: As someone starts to operate that house, these things can
Speaker 21: come up.
Speaker 7: Just going through the list. The next two interesting from
Speaker 7: my point of view. The plumber and electrician both around
Speaker 7: the same, so thirty twenty nine percent, but interestingly enough,
Speaker 7: in terms of product related it's a much higher number.
Speaker 7: It's the greatest percentage. So twelve percent of plumber callbacks
Speaker 7: relate to product defects and for electricians it's fifteen percent.
Speaker 8: So what does that? What are people reporting?
Speaker 3: There?
Speaker 7: Is this a plumbing fitting that's failed or isn't working properly,
Speaker 7: a light, for example, that keeps going out? Is that
Speaker 7: the sort of thing people are talking about, or.
Speaker 21: Even a life's workshap doesn't seem to be operating as expected. Again,
Speaker 21: relatively minor staff where it's a product. Now that the
Speaker 21: building has been commissioned, now that that homeowner is starting
Speaker 21: to actually operate the thing, things just aren't working quite
Speaker 21: as expected.
Speaker 8: Right.
Speaker 7: And then as we go a little bit further down
Speaker 7: the list, I was looking at roofers. Eighteen percent right
Speaker 7: of respondents said that they needed to get the roof
Speaker 7: for back, and at first I was thinking that's not great,
Speaker 7: you know, really, if we're doing roofing. That should be it.
Speaker 7: It's done and it's sorted. But again, what's the actual
Speaker 7: type of callbacks that you're getting?
Speaker 8: What's the range?
Speaker 21: A lot of it can be due due to some
Speaker 21: face scratches on some of the roofing tiles or the
Speaker 21: corrigand iron for example, or to see occasionally incorrect screw
Speaker 21: patterns or the screw's not being put placed correctly. Yes,
Speaker 21: but it's all relatively varied. E free respondent seems to
Speaker 21: have a slightly different type of defect or response to
Speaker 21: that defect, or even a description of what that defect
Speaker 21: is to them.
Speaker 7: Okay, So again it might not be like I was thinking, Gee,
Speaker 7: is it the sort of thing where a flashing hasn't
Speaker 7: been correctly installed it's blown off in the first wind.
Speaker 21: We will see a couple of incidents of something like
Speaker 21: a flashing being incorrectly installed or some leaking, very rare
Speaker 21: that it's something that's that sort of level of seriousness.
Speaker 7: Right, Okay, So after the survey is undertaken, so the
Speaker 7: survey participants are people who have elected to do the survey,
Speaker 7: they've had a new build, they've got to prove that
Speaker 7: they've got a building consent, so they've definitely done a
Speaker 7: new build. And then once the survey's completed, you were
Speaker 7: saying that you've had an opportunity to sit down, like
Speaker 7: in a focus group and have a discussion. Is what
Speaker 7: you're learning from people in that setting a little bit
Speaker 7: different to what you might get on the survey.
Speaker 21: Yes, so we do find that their experience as the
Speaker 21: represented on the survey form can differ from how they've
Speaker 21: represented in person. What we sometimes find is that actually
Speaker 21: those people who have suggested that they've had a bad
Speaker 21: experience in the survey have had quite a good experience.
Speaker 21: Competitors who might have thought that their builder actually had
Speaker 21: did quite a good job. It's just quite interesting when
Speaker 21: you have that personal perspective and that one or one
Speaker 21: or group setting versus what you might get from a
Speaker 21: survey and just what they're willing to say or how
Speaker 21: they represent that build and the process.
Speaker 7: And in that focus group we were chatting before, and
Speaker 7: you have an insight where people perhaps that have built
Speaker 7: before have a better relationship or they have a better
Speaker 7: interaction with their builder. So is there something about if
Speaker 7: it's your first time working with tradespeople, maybe your experience
Speaker 7: is not as good because you have different expectations. Or
Speaker 7: is it something that if you're a bit more experienced
Speaker 7: of working with trades people, you know how to build
Speaker 7: that relationship and you get a better outcome.
Speaker 8: Do you have any insights there?
Speaker 21: I think that while we can cut we can see
Speaker 21: well in the data is that communication is very important
Speaker 21: to how a build process goes. And that's both ways.
Speaker 21: So perhaps if you've built before, you understand the level
Speaker 21: of communication that you need or how to communicate with
Speaker 21: your trades people on site, you've set clearer expectations, but
Speaker 21: also you have better expectations of the bill process and
Speaker 21: things just seem to run that little bit smoother, right.
Speaker 7: I guess the thing that I often hear in terms
Speaker 7: of frustration from a client, from a own home owner
Speaker 7: engaging with a contractor, is they don't seem to be
Speaker 7: able to answer my phone call or they don't reply
Speaker 7: to emails. Is that something that came through in the
Speaker 7: focus group or in the survey.
Speaker 21: No, but we have done some research in this area
Speaker 21: in the past. But really from that builder point of
Speaker 21: view of how do you set those expectations right? What
Speaker 21: are my work hours?
Speaker 3: Should I?
Speaker 8: Okay?
Speaker 21: Is it fear that you expect me to answer emails
Speaker 21: or phone calls outside of those work hours. And I
Speaker 21: think what sort of poses a bit of an issue
Speaker 21: in this space is that often homeowners will go visit
Speaker 21: the site outside of their work hours, right, and then
Speaker 21: spotter shows and expect the builder to respond sort of
Speaker 21: that night, And really that's the time for the builder
Speaker 21: to get away from the job site and have their
Speaker 21: own personal time. So again it's just setting those expectations
Speaker 21: about when you can be contacted, how's the best form
Speaker 21: to contact them, and when they can expect a response.
Speaker 7: How interesting. Further down in the article online, it talked
Speaker 7: about homeowner's satisfaction in terms of whether they would rate
Speaker 7: the overall quality of their home as good, so essentially
Speaker 7: rating their builder. Going back to twenty seventeen, eighty nine
Speaker 7: percent rated their builder on the overall quality as good.
Speaker 7: In twenty twenty three, the most recently surveyed year, this
Speaker 7: has dropped to eighty one percent. So and there's been
Speaker 7: a signals and there's been a similar sort of size
Speaker 7: drop in terms of new homeowners who were likely to
Speaker 7: recommend their builder. So, if you're built in twenty seventeen,
Speaker 7: seventy percent of people would have recommended their builder maybe
Speaker 7: to a friend who's looking for a chippy. By twenty
Speaker 7: twenty three, that are dropped to sixty one percent. What
Speaker 7: are the insights there? What do you think is happening there?
Speaker 21: Yes, I think that as the industry has got more busy,
Speaker 21: it's been harder to keep on top of things, I suppose,
Speaker 21: so I we'll see defects slipping in trades, having trouble
Speaker 21: coming back to repair that defect as they've moved on
Speaker 21: to their next job, so it's hard to find that
Speaker 21: time and their workday. But also what we see is
Speaker 21: that from an overall quality point of view, it's not
Speaker 21: like we've seen a major uptick and those who have
Speaker 21: rated their builder for so the overall quality right is
Speaker 21: getting significantly worse. It's just not quite getting rated as
Speaker 21: well as it was before.
Speaker 7: I'm just wondering whether, if, like the survey, is this
Speaker 7: the sort of survey that you would undertake every five
Speaker 7: to six years or so. And I'm curious about whether
Speaker 7: or not in five years time, given that we're in
Speaker 7: a time where the industry is not particularly busy, where
Speaker 7: chances are if you're self employed running your own business
Speaker 7: you're answering the phone, you're chasing work You're wanting to
Speaker 7: make a really really good impression whether we might see
Speaker 7: that number and the next survey go up.
Speaker 12: Yeah.
Speaker 21: So this is an important time series for us, right.
Speaker 21: I think we've been running it now since about twenty
Speaker 21: eleven yep, so we've really seen that uptick through to
Speaker 21: late twenty twenty one, twenty twenty two when the industry
Speaker 21: was really busy yep, So we've seen upswing. What we're
Speaker 21: really interested in now is how as workloads aise, how
Speaker 21: do some of these things respond those measures that we'd
Speaker 21: like to crack so we can see to what extent
Speaker 21: this is impacted by workloads versus just not more things
Speaker 21: going on in the industry.
Speaker 8: Sure, I want to spring this on you.
Speaker 7: If you were to give advice from the insights that
Speaker 7: you've gained from this type of survey, If you were
Speaker 7: to give a piece of advice to a homeowner about
Speaker 7: how to interact with their builder, and to a builder
Speaker 7: about or a trades person about how to interact with
Speaker 7: maybe a new client, what would those two pieces of
Speaker 7: advice be.
Speaker 21: One and the same, just communication and setting those what
Speaker 21: you understand and what you need from each other from
Speaker 21: the outset. I think being very clear and upfront early
Speaker 21: on will ensure the best for both parties. If I'm
Speaker 21: a homeowner and I want to be quite actively involved,
Speaker 21: making sure that I can set up a regular time
Speaker 21: with my builder to have a walk through absite, for example,
Speaker 21: so that the builder can explain things to me as
Speaker 21: we're going through. That's something that can actually help both
Speaker 21: sides control what's going on. The builder is there to
Speaker 21: answer any questions at the time, Yes, we were aware
Speaker 21: of that defect, that's something that we're currently fixing, or
Speaker 21: we've done it this way because of these reasons, being
Speaker 21: on site with them when they're on site is incredibly
Speaker 21: helpful for a builder. And then from that builder point
Speaker 21: of view, here's how you correct me, Here's when you
Speaker 21: contact me, here's when you can expect that response from me.
Speaker 21: That will again it sets clear boundaries and allows you
Speaker 21: to actually enjoy life outside of your building.
Speaker 3: Right right.
Speaker 8: Oh, that's a fantastic insight.
Speaker 19: Matt.
Speaker 7: Thank you very much for your time. I really appreciate it.
Speaker 7: I think you know, from I suppose someone who's been
Speaker 7: the industry for a while, it's kind of interesting to
Speaker 7: see some real data around how people perceive us, and
Speaker 7: perhaps there's some learnings there for trades people to go.
Speaker 7: I think your advice is really sound. It's all about communication.
Speaker 7: I know, it's you know, sometimes the phone rings and
Speaker 7: it's the client on the line. You just think, I
Speaker 7: just don't want to know, But answer the phone, take
Speaker 7: the call, and if there's a mistake, go and sort
Speaker 7: it out.
Speaker 21: Yeah, I mean, it definitely helps you have that better
Speaker 21: relationship and helps you actually get that recommendation at the end. Right,
Speaker 21: we do know that a whole lot of our builders
Speaker 21: actually really rely on those recommendations. The future work as
Speaker 21: incredible when we undertake these surveys of the building industry
Speaker 21: of how you actually obtain your work. Just to share
Speaker 21: proportion that say, actually, most of my job is secured
Speaker 21: via word of mouth.
Speaker 8: Yes, yeah, yep.
Speaker 7: And you build up a good reputation as a trades
Speaker 7: person by often being responsive. Right, So if something's wrong,
Speaker 7: go and fix it, and people will you know, most
Speaker 7: people will accept the fact that. I guess I've always
Speaker 7: had that phrase that the only people who don't make
Speaker 7: mistakes are those that make nothing right. So if as
Speaker 7: trades people were in the business of making something. Then
Speaker 7: every now and then I'm going to make a mistake
Speaker 7: and we're just there. If we're there to fix it,
Speaker 7: people will really appreciate that.
Speaker 10: Yeah.
Speaker 21: And in addition, I think what we see through it
Speaker 21: as data is that defects on site doesn't seem to
Speaker 21: be something that's sort of a killer for recommendations right right.
Speaker 21: It doesn't seem to actually impact how likely you are
Speaker 21: to be recommended. What actually matters is how low you've communicated,
Speaker 21: how quickly you came back to repair defects after occupancy
Speaker 21: or when they've been raised. Those are the things that
Speaker 21: actually matter, Yeah, not whether defects have occurred or not.
Speaker 7: Fantastic, some tremendous insights. I really got quite a lot
Speaker 7: out of reading the report. I've had a look at
Speaker 7: some of the stuff online on the brand's website. And again,
Speaker 7: thank you for your time today. I really really appreciate it.
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