1
00:00:00,080 --> 00:00:04,359
Speaker 1: Foodstuffs has found that facial recognition technology has reduced serious

2
00:00:04,360 --> 00:00:07,000
Speaker 1: harm and retail crime and its stores. It's been trialing

3
00:00:07,040 --> 00:00:09,480
Speaker 1: them in twenty five stores. They say it's avoided and

4
00:00:09,640 --> 00:00:14,040
Speaker 1: estimated one hundred and thirty serious harmful incidents like assault

5
00:00:14,040 --> 00:00:17,720
Speaker 1: and verbal abuse. The total retail crime down eight percent

6
00:00:17,840 --> 00:00:21,400
Speaker 1: quarter on quarter, four thousand, seven hundred incidents still between

7
00:00:21,440 --> 00:00:24,560
Speaker 1: April and during though Chris Wilkinson is the first retail group,

8
00:00:24,600 --> 00:00:28,840
Speaker 1: it's a retail consultancy. Chris, Good morning, Cure, Ryan. Are

9
00:00:28,840 --> 00:00:32,360
Speaker 1: we sure that it's the facial recognition that's behind the drop?

10
00:00:33,320 --> 00:00:37,280
Speaker 2: Look, there are multiple factors. We've got a new police minister,

11
00:00:37,320 --> 00:00:41,319
Speaker 2: there's a letter of expectation with the police. There's more

12
00:00:41,360 --> 00:00:45,040
Speaker 2: determination around the sector and that's had a ripple effect

13
00:00:45,080 --> 00:00:45,920
Speaker 2: through New Zealand.

14
00:00:46,200 --> 00:00:50,919
Speaker 1: So positively, the camera recognizes somebody and goes, oh, I

15
00:00:51,000 --> 00:00:55,520
Speaker 1: remember you, you were a bad egg, and then what happens, Well.

16
00:00:55,400 --> 00:00:57,720
Speaker 2: That lets the staff know in the stores and then

17
00:00:57,760 --> 00:01:00,560
Speaker 2: they can take action so they can make sure that

18
00:01:00,600 --> 00:01:03,640
Speaker 2: there are more people on the floor to protect those

19
00:01:03,680 --> 00:01:07,520
Speaker 2: that are vulnerable, to protect the customers. You know, this

20
00:01:07,600 --> 00:01:13,600
Speaker 2: is all about being proactive in stopping these potential risks

21
00:01:13,720 --> 00:01:17,360
Speaker 2: to firstly people in terms of safety, but then also

22
00:01:17,440 --> 00:01:20,479
Speaker 2: that loss. So safety is the key aspect here.

23
00:01:21,000 --> 00:01:24,080
Speaker 1: What do they actually do because up until now it

24
00:01:24,160 --> 00:01:27,120
Speaker 1: was my understanding the security guards couldn't really force anyone

25
00:01:27,120 --> 00:01:29,600
Speaker 1: out of the store. So if you're trying to deal

26
00:01:29,640 --> 00:01:33,720
Speaker 1: with somebody physically who hasn't even committed a crime yet,

27
00:01:34,640 --> 00:01:35,640
Speaker 1: how do you deal with that?

28
00:01:36,440 --> 00:01:39,400
Speaker 2: Well, the likelihood, Ryan, is that people have been trespassed

29
00:01:39,400 --> 00:01:42,280
Speaker 2: from those premises, so lugally they shouldn't be here. No,

30
00:01:42,560 --> 00:01:47,000
Speaker 2: there won't be that physical altercation. That's the time when

31
00:01:47,120 --> 00:01:50,280
Speaker 2: police need to be called in. But again we've got

32
00:01:50,400 --> 00:01:53,400
Speaker 2: much more responsiveness to this now with police because of

33
00:01:53,440 --> 00:01:54,559
Speaker 2: that letter of expectation.

34
00:01:55,000 --> 00:01:58,920
Speaker 1: It's interesting, So the government's rhetorical messaging is actually having

35
00:01:58,960 --> 00:01:59,520
Speaker 1: an impact, You.

36
00:01:59,520 --> 00:02:02,400
Speaker 2: Reckon, very signisticant intact.

37
00:02:02,760 --> 00:02:04,800
Speaker 1: Okay, interesting, Chris, thank you very much for your time.

38
00:02:04,840 --> 00:02:08,280
Speaker 1: Chris Wilkinson, First Retail Group Managing Director. It sounds like

39
00:02:08,360 --> 00:02:11,880
Speaker 1: Foodstuffs is liking the cut of this jib and they'll

40
00:02:11,880 --> 00:02:14,080
Speaker 1: probably I Reckon roll it out into other stores.

41
00:02:14,680 --> 00:02:17,600
Speaker 2: For more from News Talk SEDB. Listen live on air

42
00:02:17,800 --> 00:02:19,079
Speaker 2: or online and keep

43
00:02:19,080 --> 00:02:21,880
Speaker 1: Our shows with you wherever you go with our podcasts

44
00:02:21,919 --> 00:02:23,000
Speaker 1: on iHeartRadio,