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Speaker 1: There's been a lot of chat lately. We'll come back

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Speaker 1: to the wall stuff in a second, but there's been

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Speaker 1: a lot of chat lately about AI replacing jobs, and

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Speaker 1: I get it. There are signs that it's happening, little

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Speaker 1: pockets of it happening for certain roles, especially in more

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Speaker 1: junior roles. The threat is real. But there are some

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Speaker 1: things that a computer will never know and never be

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Speaker 1: able to do, like reading somebody's emotions. Burger King in

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Speaker 1: the US, this is a story out this week, is

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Speaker 1: trialing AI software to judge how courteous and friendly it's

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Speaker 1: staff are. I know, it sounds weird. That is weird.

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Speaker 1: They've got an aptly named AI assistant, Patty, apparently doing

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Speaker 1: this task for them. Now. Patty lives in their headsets,

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Speaker 1: poor things, monitoring their every word. So if you're handing

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Speaker 1: out whoppers at a drive through, Patty will apparently record

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Speaker 1: how many times you say welcome, please, and thank you.

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Speaker 1: Patty then delivers the Whopper crew a daily friendliness score.

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Speaker 1: Apart from sounding like peak micro managing and a pain

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Speaker 1: in the backside, Patty with respect actually doesn't know what

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Speaker 1: she orat is talking about. Can Patty detect sarcasm. Does

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Speaker 1: Patty know if you're dead in the eyes while you're

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Speaker 1: welcoming the next hungry customer. Customer service isn't so much

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Speaker 1: about what somebody says, but how they say it. It's

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Speaker 1: that glint in their eye, it's in an affectation of

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Speaker 1: their face in Japan, a polite bow of the head.

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Speaker 1: In New Zealand, too much talking or fake friendly could

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Speaker 1: be seen as rude. Am I right, We're a bit

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Speaker 1: like that here. We're more of a smile and polite

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Speaker 1: hand gesture type country, aren't we. Human interaction is intricate,

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Speaker 1: it's unique. It takes even trained humans time to properly

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Speaker 1: figure out how you're really feeling. We humans have more

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Speaker 1: than forty facial muscles, and using them in different ways

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Speaker 1: can apparently lead us to ten thousand subtle emotional messages

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Speaker 1: that we convey to one another. Isn't that fascinating? I

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Speaker 1: went to the bank yesterday to order an f postcard.

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Speaker 1: Bank manager came over set helow. I can't tell you

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Speaker 1: most of what she said to me, but I know

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Speaker 1: that she was lovely. Went home told my partner how

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Speaker 1: lovely this woman at the bank was. Is this a

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Speaker 1: job that AI can master. I mean, really, even if

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Speaker 1: Patty had a camera on our eyeballs, a microphone, and

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Speaker 1: a pulse checker, I don't think it could truly tell

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Speaker 1: what we're really thinking in a way that only other

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Speaker 1: humans can. For more from Early Edition with Ryan Bridge.

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Speaker 1: Listen live to news talks it'd be from five am weekdays,

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Speaker 1: or follow the podcast on iHeartRadio.