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Speaker 1: Right now though, turns out New Zealand is a three

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Speaker 1: out of five star place to die. This is data

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Speaker 1: from Hospice New Zealand. They got dying people in their

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Speaker 1: cares to give reviews on the services that they're interacted with.

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Speaker 1: The best was restaurants at four and a half out

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Speaker 1: of five stars, and the worst government agencies at two

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Speaker 1: two and a half out of five stars. Wayne Naylor

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Speaker 1: is the CEO of Hospice New Zealand with US high Wayne,

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Speaker 1: Hi here, how are you? I'm well? Thank you? Why

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Speaker 1: did restaurants school so highly.

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Speaker 2: Well? Based on the reviews, the people work in hospitality

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Speaker 2: would more often than not go out of their way

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Speaker 2: to be helpful, friendly and accommodating for people. I think

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Speaker 2: that's generally what we expect from hospitality and that's certainly

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Speaker 2: what came through in their reviews.

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Speaker 1: And then why did government department school so badly.

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Speaker 2: Well? Again, based on the reviews, it's that it was impersonal,

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Speaker 2: It was bureaucratic. People had to go in person to

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Speaker 2: sign documents, or they were faced with a digital war

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Speaker 2: that stopped them from doing things, and it was just

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Speaker 2: and when they're tired, unwell or grieving, the last thing

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Speaker 2: you need is just more complication when you're trying to

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Speaker 2: sort things out and.

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Speaker 1: Go in person to sign what kind of documents.

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Speaker 2: Right, there's a good example of someone having to literally

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Speaker 2: be taken out of their death beard, put into a car,

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Speaker 2: taken to get a signature. Then you had to get

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Speaker 2: taken to a bank because the only way to do

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Speaker 2: it was to have an in person on paper signature.

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Speaker 2: And there's another story at the other end of the

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Speaker 2: scale where the bank went to the person's house and

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Speaker 2: did the work with them. Then that was required so

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Speaker 2: that everyone was in a place of comfort and it

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Speaker 2: was a great experience. So you know, and the review

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Speaker 2: shows many, if not all, of these organizations business are reviewed,

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Speaker 2: could be at either end of the scale.

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Speaker 1: And it was it two different banks.

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Speaker 2: There's I mean people reported across a range of banks,

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Speaker 2: so we haven't got just one bank and the same

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Speaker 2: bank could have a five star rating and a one

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Speaker 2: star ration. And it really came down to the person

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Speaker 2: who was in front of the other unwell person, how

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Speaker 2: they interacted.

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Speaker 1: Ok, what do we take away from this? What do

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Speaker 1: we do about it?

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Speaker 2: So it's a great opportunity for a whole range of

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Speaker 2: businesses organizations agencies to look at their reviews, find out

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Speaker 2: what great looks like when you're dealing with someone who's

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Speaker 2: dying and someone who's grieving or someone who's so busy

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Speaker 2: caring that it's everything's a trial, and learn from what's

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Speaker 2: not gone well, and also learn from the things that

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Speaker 2: people have said we're great, so that we can change

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Speaker 2: the experience of people who are dying in New Zealand

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Speaker 2: and the people caring for them to make it so

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Speaker 2: much better as society can do way better than what

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Speaker 2: the reviews show.

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Speaker 1: Wayne, it's good to talk to you. I really appreciate it,

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Speaker 1: Wayne Naylor, CEO of Hospice New Zealand.

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Speaker 2: For more from Heather Duplassy Allen Drive, listen live to

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Speaker 2: news talks.

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Speaker 1: It'd be from four pm weekdays, or follow the podcast

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Speaker 1: on iHeartRadio