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Speaker 1: AI is arriving at your ED department. We've got a

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Speaker 1: new AI scribe from Heidi Health that's been rolled out

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Speaker 1: in nationwide, so pilots and Hawks Bay saw clinicians see

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Speaker 1: one extra patient per shift, they save seventeen minutes on average,

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Speaker 1: and they cut down ADMIN work by eighty one percent.

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Speaker 1: Now being condent, Doctor bin Content is a clinical director

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Speaker 1: at Heidi Health and as.

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Speaker 2: Well us been morning, morning, mine, thanks for having me on.

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Speaker 1: Not at all is Heidi Health's just one of a

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Speaker 1: number of AI tools out there if you're looking for

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Speaker 1: AI tools.

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Speaker 2: There are certainly a number of scribes out in the market,

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Speaker 2: but yeah, where one of them and growing quickly, which

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Speaker 2: is really exciting.

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Speaker 1: So the magic is the magic At eighty one percent

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Speaker 1: cut and admin, is that as good as it gets?

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Speaker 1: Or might you cut edmin out completely and you just

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Speaker 1: talk and AI does it all for you.

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Speaker 2: At the moment, that's pretty good. We're hoping to improve

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Speaker 2: it slightly with a broader rollout, but certainly in time

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Speaker 2: we're hopeful that we can remove admin completely from doctor's

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Speaker 2: day and just allow them to focus on treating their patents.

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Speaker 1: And just to be clear, seeing a lot of people

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Speaker 1: don't quite get the head around AI at the moment.

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Speaker 1: That's what I get at the doctor when I go

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Speaker 1: to the GP, they're just talking. It's all being transcribed,

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Speaker 1: and then two minutes later you get a complete print

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Speaker 1: out of what you've just discussed.

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Speaker 2: As that is that's correct. So creating a written transcript

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Speaker 2: and then using some templates that your doctor can set up,

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Speaker 2: it can create not just a medical note, but also

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Speaker 2: you discharge summary, you refer a letter and any other

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Speaker 2: note that you need at the click of a button.

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Speaker 1: What are the legals around it in terms of if

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Speaker 1: something goes wrong I said this, No you didn't, Yes,

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Speaker 1: I did, and there it is. You know, are you

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Speaker 1: one hundred percent certain that what has taken down and

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Speaker 1: transcribed through AI is accurate.

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Speaker 2: It's really important for everyone to know that the doctor

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Speaker 2: is still responsible for the note, So the time saving

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Speaker 2: comes from them having a note ready to review in

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Speaker 2: real time. What happens at the moment is doctors often

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Speaker 2: save all they're note taking until the end of a

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Speaker 2: clinical end of a shift, so they're making a note

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Speaker 2: hours later, which can also be fought with errors. So

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Speaker 2: really we're hoping that they're able to save as much time,

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Speaker 2: But still can have confidence in the accuracy of the

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Speaker 2: document because they're reviewing it in real time.

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Speaker 1: Are you health specific? In other words, why wouldn't the

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Speaker 1: cops roll us out when they're interviewing somebody.

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Speaker 2: So Heidi is trained on clinical language, so any kind

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Speaker 2: of person with a clinical background, not just doctors, but nurses, physios.

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Speaker 2: We've had vets use us as well. They can use Heidi,

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Speaker 2: but certainly we have non clinical people using it for

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Speaker 2: things like taking meeting minutes as well.

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Speaker 1: What's your take on this as a thing in changing

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Speaker 1: the world and changing our lives. Are you sort of

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Speaker 1: fully bullish on AI and this is transformational or we're

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Speaker 1: still discovering what it will be.

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Speaker 2: I'm really bullish, particularly in this use case. I think

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Speaker 2: we've seen across the world doctors, nurses being burnt out,

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Speaker 2: working harder than ever before. But as our populations get

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Speaker 2: older and more sick, So any relief we can give

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Speaker 2: our clinical staff and make their work a little bit easier,

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Speaker 2: but also give them more time to do what they

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Speaker 2: want to do, which is see and treat patients, I

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Speaker 2: think is going to be a real game changer for

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Speaker 2: the health system.

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Speaker 1: Good stuff. We appreciate it. Very much, doctor Bincondon, who's

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Speaker 1: a clinical director at Hardy Health.

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