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Speaker 1: Now it turns out Inland Revenue is going hard on

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Speaker 1: collecting outstanding tech attacks to the extent of taking money

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Speaker 1: out of bank accounts. Seventeen million bucks has been recovered

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Speaker 1: from more than eight thousand bank account deductions so far.

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Speaker 1: And Tony Morris is Inland Revenue Customer segment leader. Hi Tony, Hi, Heather,

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Speaker 1: I thank having, yeah, thanks very much for joining us.

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Speaker 1: How many times do you try to get in touch

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Speaker 1: before you start making these withdrawals?

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Speaker 2: In this particular case, we're going to have a couple

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Speaker 2: of goes. We'll have a first call, then leave a message,

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Speaker 2: and we might try one more contact and then we

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Speaker 2: can look to take the money straight out of the

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Speaker 2: bank accounts. But that's in this campaign we're doing. But

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Speaker 2: other times we might just contact people once or twice

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Speaker 2: and then take money out of their accounts.

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Speaker 1: And this is not, like to be fair, this is

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Speaker 1: not your average debt like this is. This is debt

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Speaker 1: that's been owed for six months to five years, isn't it?

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Speaker 2: Yep? Yep it is? And you know it's all sorts

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Speaker 2: of different sizes of the debt we get. But largely

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Speaker 2: at this time we're focusing on GST and pa Way debt,

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Speaker 2: but it's something that we use used quite often, and

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Speaker 2: with individual customers we often can take money out of

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Speaker 2: their wages, going to employer take money other wages. But

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Speaker 2: in this case the businesses, we tend to go straight

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Speaker 2: to the banks where we know there's money in their

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Speaker 2: bank accounts.

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Speaker 1: What's the largest amount you've taken out?

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Speaker 2: And one off, I couldn't tell you exactly what the

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Speaker 2: amount would be, but we can take quite sizable. So

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Speaker 2: it's depending on how much money they've got got on

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Speaker 2: the back.

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Speaker 1: How do you strike to balance there, Tony, Because I mean,

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Speaker 1: you obviously don't want to clean out everything because it

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Speaker 1: might it might it might have you know, quite negative consequences.

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Speaker 1: So how much do you take out?

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Speaker 2: We well, we generally take out one hundred percent of

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Speaker 2: that love to take out one hundred percent of the debt.

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Speaker 2: So in some cases that might be pretty close to

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Speaker 2: all the money or a lot more. But I mean again,

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Speaker 2: we've tried to contact the people fest and all we

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Speaker 2: want them to do is to get in contacts with

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Speaker 2: us so we can set up some installment arrangements. But yeah,

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Speaker 2: we do tend to look at the amount of tech

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Speaker 2: so that can be whether it's a smaller amount, you know,

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Speaker 2: down ten grand, or whether it's a bigger amount. We'll

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Speaker 2: look to take what we can.

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Speaker 1: Now, how did we get to the point where we

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Speaker 1: have debt that's O that's five years old? This is

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Speaker 1: this specific like did we go extra softly during COVID

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Speaker 1: or is this kind of normal?

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Speaker 2: Yeah, we did go. We did go soft drink COVID

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Speaker 2: just to try and keep people going so the deck

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Speaker 2: can grow. But we've always had it where deck can

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Speaker 2: grow and go past five years. Sometimes it's just extended

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Speaker 2: times that people get in debt and we might set

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Speaker 2: up in storm and arrangements and try to help them through,

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Speaker 2: and then it all just falls over towards then and

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Speaker 2: we've fun to that debt sort of gets past two

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Speaker 2: years old, it sort of becomes hard for people to pay,

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Speaker 2: you know, and it almost becomes that it just sort

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Speaker 2: of grows with interest in penalties. And sometimes once we

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Speaker 2: get past that too, you know, we're really looking at

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Speaker 2: and solvent to your liquidations, which can take some time,

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Speaker 2: but it can get up to five years or more.

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Speaker 2: But in this case, if we can see people have

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Speaker 2: the money and the paying workst all up to go

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Speaker 2: after apup to five years.

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Speaker 1: Interesting, Tony, thanks very much, appreciate it. Tony Morris, Inland

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Speaker 1: Revenue Customer segment leader. For more from Heather Duplessy Allen Drive,

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