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Speaker 1: Would be customers are being pinged for booking cancelations for

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Speaker 1: restaurants and Auckland Dinah was charged two hundred and fifty

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Speaker 1: bucks for canceling a five person booking at an inner

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Speaker 1: city restaurant less than twenty four hours before the dinner.

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Speaker 1: The restaurant says customers must click through the cancelation policy

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Speaker 1: on their website, but have since refunded The woman out

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Speaker 1: of good faith. Sahar alone as consumer and z with us. Now, Hey, Saha,

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Speaker 1: hey Ryan, how's it going good? Thank you? I think

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Speaker 1: this is fair enough because when I go to the barber,

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Speaker 1: I sign, you know, I pay actually in advance, and

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Speaker 1: then if I don't turn up, I get charged because otherwise,

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Speaker 1: you know, he's sitting there twiddling his thumbs. Thumbs. Same

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Speaker 1: with restaurants.

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Speaker 2: Yeah, I mean, you are entering into a contract when

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Speaker 2: you make that booking. So I would caution people to

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Speaker 2: read the t's and c's. But there's also a responsibility

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Speaker 2: on the restaurant to make those terms really clear.

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Speaker 1: Upfront, so before you do the booking, before you click through.

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Speaker 2: And that's right.

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Speaker 1: Yeah, is there anything illegal about it?

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Speaker 2: Well, I mean those terms have to be reasonable. So

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Speaker 2: the woman could argue that, you know, they are not

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Speaker 2: reasonable and make it and make a request to her

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Speaker 2: bank that they refund.

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Speaker 1: Them two hundred and fifty dollars for a five person booking.

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Speaker 1: Does the fee have to be a reasonable fee? Or

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Speaker 1: can they I mean, could they charge one thousand dollars

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Speaker 1: for five people if they want to do, it's up

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Speaker 1: to them.

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Speaker 2: I mean, that doesn't seem very reasonable, does it. But yeah,

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Speaker 2: that's probably not up to me to make the call.

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Speaker 2: But yeah, I think she could argue that that's not

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Speaker 2: a reasonable charge. And I think of this woman's O case,

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Speaker 2: she did say that had she known that it was

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Speaker 2: going to be that amount, she might have made other arrangements.

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Speaker 1: Yeah. True, So best advice is just read before you sign,

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Speaker 1: read before you click.

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Speaker 2: Totally. Yeah, And to your point, you know, I've had

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Speaker 2: this come up with my hairdresser in the past, and

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Speaker 2: I've said to him, hey, look I'm going to be

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Speaker 2: late and told him that quite late, and out of

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Speaker 2: good faith, he said, oh, it's right this time. And

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Speaker 2: I've also had the benefit of being able to walk

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Speaker 2: into my hairdresser when he is available. So I think

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Speaker 2: there's got to be a little bit of good well,

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Speaker 2: on both ends.

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Speaker 1: You're true, so I appreciate you coming on the show.

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Speaker 1: So how lone consumer in Z communication and campaigns manager.

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Speaker 3: There for more from Heather Duplessy Allen Drive. Listen live

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Speaker 3: to news talks. It'd be from four pm weekdays, or

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Speaker 3: follow the podcast on iHeartRadio