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Speaker 1: Hims and Iranians back together again this coming weekend in Rome.

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Speaker 1: So Jeremy Kenner on that Jodie Barns is there, So

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Speaker 1: jerm My Kenner literally for us shortly twenty three minutes

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Speaker 1: away from seven although the Interland fairy saga rolls on,

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Speaker 1: I assume, presumably until they replace them with new fairies

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Speaker 1: in a few years time. Back in twenty twenty three,

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Speaker 1: it was a shambles. You may remember. They had the

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Speaker 1: loss of power, the heat exchange issue, the gearbox that

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Speaker 1: wrigged happack. Anyway, the debate erupted over refunds for lost sailings.

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Speaker 1: Well now Kiwi Rail may have to compensate affected customers

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Speaker 1: after the Commerce Commissions had to look into it. Now

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Speaker 1: the Commons Commission's Competition, Fair Trading and Credit General manager

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Speaker 1: Vanessa Horns with us on this. Vanessa, good morning morning mate.

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Speaker 1: This stuff team seems to take time. This is two

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Speaker 1: years ago. You're but slow? Is that just the way

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Speaker 1: the wheels turn.

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Speaker 2: Wills turn is a little bit ironic in this case,

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Speaker 2: isn't it. Yeah, So things do take time. Good investigations

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Speaker 2: do take time. But in relations to the inter Island,

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Speaker 2: you may recall that Moritime New Zealand also had a

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Speaker 2: look at these incidents, so we needed to make sure

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Speaker 2: their really really important safety that was done first before

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Speaker 2: we could continue our work.

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Speaker 1: Can you make them refund or do you just encourage

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Speaker 1: them to refund?

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Speaker 2: Well, they've signed illegal undertaking with us this time, so

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Speaker 2: we can make them refund. If they don't follow through

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Speaker 2: with what they've agreed to do, then we can tack

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Speaker 2: them to court to enforce that undertaking. But looking at

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Speaker 2: their website this morning, they've already got information out there

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Speaker 2: about how people can get out and get that compensation

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Speaker 2: going through the system.

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Speaker 1: Should you have had to have done this? Should they not,

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Speaker 1: as a good corporate citizen, have done this themselves.

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Speaker 2: With the oud of a job. Yeah, I mean, we

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Speaker 2: really really would love all businesses in New Zealand to

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Speaker 2: comply with US Trading Act and the Consumer Guarantees Act.

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Speaker 2: Really really important to look at those terms and conditions

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Speaker 2: and particularly things like this. You know, things do go wrong,

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Speaker 2: but you know, really good New Zealand businesses get ahead

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Speaker 2: of the game and make sure the systems in place

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Speaker 2: and get the course centers up and running and get

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Speaker 2: the money back through the consumers.

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Speaker 1: When they can, can they get them? This goes to

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Speaker 1: airlines and things like that. So in concerts for that matter,

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Speaker 1: does small print negate your decision? If they'd had something

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Speaker 1: at the bottom said, look, stuff beyond our control, don't

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Speaker 1: worry about it. Can you get they get around it

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Speaker 1: their way?

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Speaker 2: No, not at all. You know, some organizations try the

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Speaker 2: contract of these laws, but they can't. I think the

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Speaker 2: important thing for the inter Islander is that there were

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Speaker 2: some things that we're in their control, and that's sort

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Speaker 2: of what we've been working with them on. So those

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Speaker 2: mechanical things, you know, they should have been out there

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Speaker 2: fixing them. In which case, if it's things in the control,

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Speaker 2: then they've got to compensate consumers for those services that

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Speaker 2: they provide.

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Speaker 1: So you like a court in the sense, is this

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Speaker 1: bespoke to them or is this a sector wide, industry

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Speaker 1: wide type vibe that everyone's going to have to run with.

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Speaker 2: I don't think. I mean, certainly we've looked at Bluebridge

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Speaker 2: and we've taken action with them. You know, we've got

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Speaker 2: action with Jetstar in relations to sort of similar sort

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Speaker 2: of I think you know where they in mechanical things

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Speaker 2: people do need to look at carefully what their terms

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Speaker 2: and conditions day, you know, and make sure that they

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Speaker 2: are offering the services. In the case of the interval

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Speaker 2: and they didn't have backup ships they could put people on,

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Speaker 2: and so in that case they couldn't provide the services

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Speaker 2: that people had paid money forward. So compensation is the

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Speaker 2: only thing that they can do.

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Speaker 1: Good stuff, Vanessa appreciated. Have a good East. Vanessa Horne,

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Speaker 1: who's the Commerce Commission Competition for Trading and Credit general Manager.

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Speaker 1: Twenty minutes Away from seven for more from the My

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Speaker 1: Asking Breakfast, listen live to news talks they'd be from

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Speaker 1: six am weekdays, or follow the podcast on iHeartRadio