1 00:00:00,080 --> 00:00:02,800 Speaker 1: Right, let's talk about Uber eats. A Auckland eatery is 2 00:00:02,800 --> 00:00:07,000 Speaker 1: sending out a SOS to customers to stop using Uber eats. 3 00:00:07,040 --> 00:00:08,680 Speaker 1: And this is a Friday, this is a takeaway night. 4 00:00:09,640 --> 00:00:13,520 Speaker 1: Fried Chicken Headquarters in Henderson says every order is losing money. 5 00:00:13,720 --> 00:00:15,720 Speaker 1: It's all because of the fees and admin costs that 6 00:00:16,160 --> 00:00:18,880 Speaker 1: Uber eats charge. And so now the eatery is calling 7 00:00:18,960 --> 00:00:22,920 Speaker 1: for customers to order in store, threatening that they might 8 00:00:22,960 --> 00:00:25,680 Speaker 1: have to close because they're not getting enough business. Jury 9 00:00:25,760 --> 00:00:28,760 Speaker 1: La Nina is the co owner of Fried Chicken Headquarters 10 00:00:28,840 --> 00:00:32,879 Speaker 1: and it's with us now. Hello Judy, yep, how good 11 00:00:32,920 --> 00:00:33,800 Speaker 1: is your chicken? Mate? 12 00:00:36,120 --> 00:00:37,280 Speaker 2: You can come try it yourself? 13 00:00:37,960 --> 00:00:40,200 Speaker 1: Yeah? Can I order it on Uber eats? No, I can't. 14 00:00:40,240 --> 00:00:42,800 Speaker 1: You don't like uber eats. Why don't you like uber eats? 15 00:00:43,520 --> 00:00:47,720 Speaker 2: Well, we had a report that we received back in 16 00:00:47,800 --> 00:00:51,040 Speaker 2: twenty first March twenty twenty four. It was on a Saturday. 17 00:00:52,360 --> 00:00:56,240 Speaker 2: We had some sales that equated roughly to four hundred 18 00:00:56,240 --> 00:01:00,800 Speaker 2: and nineteen dollars and also Uber eats fees and commission 19 00:01:01,040 --> 00:01:03,560 Speaker 2: we deducted all the way down to three hundred and 20 00:01:03,600 --> 00:01:04,680 Speaker 2: fourteen dollars. 21 00:01:04,920 --> 00:01:11,440 Speaker 3: However, that's not all the fees on aubery. So just 22 00:01:11,480 --> 00:01:13,760 Speaker 3: to break it down just really quickly, because I know 23 00:01:13,800 --> 00:01:15,720 Speaker 3: it's a lot of numbers, I'm just going to add 24 00:01:15,760 --> 00:01:19,760 Speaker 3: it up together. There's the additional fees that went to 25 00:01:20,000 --> 00:01:24,080 Speaker 3: three hundred and thirteen dollars. We minus that with our 26 00:01:24,360 --> 00:01:28,160 Speaker 3: net sails, which we come down to a dollar. A dollar. 27 00:01:28,280 --> 00:01:31,399 Speaker 1: You made a dollar from a day's business. That's right, 28 00:01:32,640 --> 00:01:35,600 Speaker 1: that's not good business. I'm looking at you, I'm looking. 29 00:01:35,640 --> 00:01:37,520 Speaker 1: I've got your figures here between the twenty six and 30 00:01:37,520 --> 00:01:39,319 Speaker 1: the twenty eighth. So you talk to me about one day. 31 00:01:39,400 --> 00:01:41,320 Speaker 1: For three days were talking eight hundred and twenty bucks 32 00:01:41,319 --> 00:01:43,840 Speaker 1: worth of sales. They had two hundred and twenty five 33 00:01:43,880 --> 00:01:46,400 Speaker 1: bucks and fees. Then, for some reason, four hundred and 34 00:01:46,400 --> 00:01:49,360 Speaker 1: seven to pay to advertise through Uber, each off four 35 00:01:49,440 --> 00:01:52,400 Speaker 1: Uber eats to advertise you GST is thirty three bucks, 36 00:01:52,480 --> 00:01:55,600 Speaker 1: charge is sixty eight bucks on whatever. And in the end, 37 00:01:55,720 --> 00:01:57,920 Speaker 1: at of selling eight hundred and twenty dollars worth of 38 00:01:58,000 --> 00:02:01,440 Speaker 1: Great Chicken, you got just any dollars and eleven cents. Now, 39 00:02:01,560 --> 00:02:04,680 Speaker 1: my question for you is this doesn't sound economically sensible. 40 00:02:05,040 --> 00:02:07,440 Speaker 1: Why did you agree to sign up to Uber eats. 41 00:02:08,080 --> 00:02:10,880 Speaker 3: Well, unfortunately, as a small business. 42 00:02:12,000 --> 00:02:14,799 Speaker 2: We can't just switch off Uber and call it a 43 00:02:14,880 --> 00:02:16,560 Speaker 2: day because it helps us. 44 00:02:16,520 --> 00:02:22,480 Speaker 1: With exposure, right, so you get more business, but you're 45 00:02:22,520 --> 00:02:24,720 Speaker 1: not making any money. So what you're trying to do 46 00:02:24,760 --> 00:02:26,880 Speaker 1: now is get people to go off the Uber eats 47 00:02:26,880 --> 00:02:29,080 Speaker 1: and just come straight to your store. But that's not 48 00:02:29,120 --> 00:02:30,800 Speaker 1: why they did it in the first place. Do you 49 00:02:30,919 --> 00:02:35,200 Speaker 1: increase the cost of Uber eats takeaways to the customers 50 00:02:35,600 --> 00:02:39,600 Speaker 1: to then counteract the charges that Uber Eats are hitting 51 00:02:39,600 --> 00:02:39,840 Speaker 1: you with. 52 00:02:41,800 --> 00:02:45,520 Speaker 2: No, it is a slight markup, but that's from Uber. 53 00:02:45,680 --> 00:02:48,160 Speaker 1: Yeah, because we've had some talkback during the course of 54 00:02:48,160 --> 00:02:50,200 Speaker 1: the week, over the course of the day about this, 55 00:02:50,720 --> 00:02:53,080 Speaker 1: and some restauranteurs are saying, well, obviously, what we do 56 00:02:53,160 --> 00:02:54,919 Speaker 1: is we put the prices up to cover the charges 57 00:02:54,960 --> 00:02:57,160 Speaker 1: that Uber eat sits us with. So you know, some 58 00:02:57,200 --> 00:03:00,240 Speaker 1: people are paying thirty bucks for a bacon butty. They 59 00:03:00,240 --> 00:03:02,359 Speaker 1: don't mind because they're drunk and they need the food, 60 00:03:04,760 --> 00:03:05,360 Speaker 1: right right. 61 00:03:06,040 --> 00:03:09,520 Speaker 2: No, No, as far as we are aware, the reason 62 00:03:09,600 --> 00:03:13,480 Speaker 2: for changing and prices is just to compete with the 63 00:03:13,639 --> 00:03:18,280 Speaker 2: other businesses in our industry. 64 00:03:19,280 --> 00:03:21,200 Speaker 1: So you just wanting people to come in and, like 65 00:03:21,320 --> 00:03:23,800 Speaker 1: like the old days, on a Friday, phone in the 66 00:03:23,919 --> 00:03:27,919 Speaker 1: order get dad to go down to what's your what's 67 00:03:27,960 --> 00:03:30,000 Speaker 1: your company called? Coming wit? I forgot Well Fried Chicken 68 00:03:30,040 --> 00:03:33,120 Speaker 1: headquarters in Henderson. Pick up some awesome chicken and come 69 00:03:33,160 --> 00:03:34,960 Speaker 1: on home and forget about the Uber eats. That's all 70 00:03:35,000 --> 00:03:35,320 Speaker 1: you want? 71 00:03:35,360 --> 00:03:41,600 Speaker 2: A yeah, yeah, yeah, yeah, we would much prefer that. 72 00:03:41,720 --> 00:03:44,440 Speaker 1: Yeah, okay, all right, and thank you for your time, Jerry, 73 00:03:44,480 --> 00:03:46,760 Speaker 1: and I wish you a very successful Friday and Saturday night. 74 00:03:46,800 --> 00:03:48,200 Speaker 1: It's obviously a big night for you. But you know, 75 00:03:48,240 --> 00:03:50,640 Speaker 1: what do you think? Ninety two ninety two? The charges 76 00:03:50,680 --> 00:03:56,560 Speaker 1: seem extraordinary? Uber eats is based overseas the old takeaways. 77 00:03:56,760 --> 00:03:59,800 Speaker 1: You know, I've never used uber eats for this very reason. 78 00:03:59,840 --> 00:04:01,560 Speaker 1: So we'll talk a bit more about this later. 79 00:04:02,280 --> 00:04:05,440 Speaker 3: For more from Hither Duplessy Allen Drive, listen live to 80 00:04:05,560 --> 00:04:08,600 Speaker 3: news talks it'd be from four pm weekdays, or follow 81 00:04:08,640 --> 00:04:10,400 Speaker 3: the podcast on iHeartRadio.