1 00:00:00,920 --> 00:00:04,720 Speaker 1: EA Networks are enabling our region and also serving up 2 00:00:04,760 --> 00:00:09,760 Speaker 1: a new proactive outage notification service, putting the power in 3 00:00:09,840 --> 00:00:14,800 Speaker 1: our hands. Rights Jess Harris, the customer experience manager, I 4 00:00:14,840 --> 00:00:18,840 Speaker 1: thought that was a shocking play on words. No very clever. 5 00:00:19,320 --> 00:00:21,840 Speaker 1: She dropped by to tell us what the service office. 6 00:00:21,840 --> 00:00:25,360 Speaker 2: You sign up for it online and it sends an SMS, 7 00:00:25,480 --> 00:00:28,320 Speaker 2: so a text message or an email for the connection 8 00:00:28,400 --> 00:00:31,360 Speaker 2: point that you've signed up for, and so when the 9 00:00:31,400 --> 00:00:33,400 Speaker 2: power goes out at your place or your home or 10 00:00:33,440 --> 00:00:35,760 Speaker 2: business or farm, then you can get a notification that 11 00:00:35,840 --> 00:00:39,319 Speaker 2: says something's happened. And you can also get reminders. So 12 00:00:39,760 --> 00:00:42,680 Speaker 2: if you're prone to getting a letter from your retailer 13 00:00:42,800 --> 00:00:44,920 Speaker 2: and forgetting about when we're going to turn the power off, 14 00:00:45,800 --> 00:00:48,519 Speaker 2: sign up and you can get a notification twenty four 15 00:00:48,560 --> 00:00:51,159 Speaker 2: hours out to say, hey, remember there's an outage coming up. 16 00:00:51,440 --> 00:00:53,760 Speaker 1: Oh that's ideal. Yeah, because every now and then, with 17 00:00:53,800 --> 00:00:56,160 Speaker 1: the plan stuff you do, you get that letter in 18 00:00:56,200 --> 00:00:59,920 Speaker 1: the mail and then it finds itself in the grave 19 00:01:00,160 --> 00:01:02,440 Speaker 1: yard of different bits that we've got in the corner 20 00:01:02,440 --> 00:01:04,160 Speaker 1: of the kitchen, and then one day you get home 21 00:01:04,200 --> 00:01:06,319 Speaker 1: and wonder, while the oven's not going we sign up 22 00:01:06,360 --> 00:01:07,520 Speaker 1: for this through the website, do. 23 00:01:07,480 --> 00:01:10,399 Speaker 2: We Yeah, you do. So you jump onto EA Networks 24 00:01:10,400 --> 00:01:12,759 Speaker 2: dot co dot nz and you click on our adages 25 00:01:12,840 --> 00:01:15,280 Speaker 2: button and that takes you up to show you the 26 00:01:15,280 --> 00:01:17,840 Speaker 2: adage map, but also give the option to sign up 27 00:01:17,840 --> 00:01:18,880 Speaker 2: to the notifications. 28 00:01:19,240 --> 00:01:24,400 Speaker 1: It links to our connection point, our accounts essentially, right. 29 00:01:24,280 --> 00:01:27,080 Speaker 2: Yes, it links to your account and connection points. So 30 00:01:27,160 --> 00:01:29,399 Speaker 2: when you sign up, you need to be the named 31 00:01:29,440 --> 00:01:32,000 Speaker 2: person on the electricity retailer bill. So we want to 32 00:01:32,040 --> 00:01:34,560 Speaker 2: make sure that you're signing up for your property that 33 00:01:34,600 --> 00:01:37,560 Speaker 2: you're responsible for and other than that, you can add 34 00:01:37,600 --> 00:01:40,360 Speaker 2: additional people during the sign up process, but it's for 35 00:01:40,800 --> 00:01:42,560 Speaker 2: the accounts that you're registered for. 36 00:01:42,760 --> 00:01:44,440 Speaker 1: Sounds pretty easy. Is there a cost to this? 37 00:01:44,800 --> 00:01:47,200 Speaker 2: No, no cost. It's a free service that we're offering. 38 00:01:47,400 --> 00:01:49,640 Speaker 1: Yeah. Right. The outage map on the website, is that 39 00:01:49,720 --> 00:01:51,200 Speaker 1: still going to remain That's still going to be a 40 00:01:51,200 --> 00:01:51,960 Speaker 1: thing if we're used to that. 41 00:01:52,240 --> 00:01:54,360 Speaker 2: Yep, Yeah, the outage map is still there, so you 42 00:01:54,400 --> 00:01:55,680 Speaker 2: can check them that way as well. 43 00:01:55,840 --> 00:01:57,960 Speaker 1: Yeah, right, what's the difference. I note we've covered this 44 00:01:58,000 --> 00:02:01,760 Speaker 1: off before, but planned the unplanned outages? 45 00:02:02,400 --> 00:02:04,560 Speaker 2: Yeah, so planned oueditors are when we need to do 46 00:02:04,680 --> 00:02:07,559 Speaker 2: some maintenance on the lines, or we're scheduling some work, 47 00:02:08,480 --> 00:02:11,440 Speaker 2: maybe an increase to our network, and then unplanned auditors 48 00:02:11,480 --> 00:02:13,639 Speaker 2: are the ones that we sort of haven't affected into 49 00:02:13,720 --> 00:02:16,280 Speaker 2: our day, So that just could be a technical glitch 50 00:02:16,560 --> 00:02:20,160 Speaker 2: or weather event, whether event, something happening on the network 51 00:02:20,200 --> 00:02:21,560 Speaker 2: that we're not planned for. 52 00:02:21,720 --> 00:02:25,160 Speaker 1: Yeah, yeah, right, and it's somewhere in that process that 53 00:02:25,480 --> 00:02:28,239 Speaker 1: this notification is being sent straight to us exactly. 54 00:02:28,360 --> 00:02:30,799 Speaker 2: Yeah, So we get the notification and within about sort 55 00:02:30,800 --> 00:02:33,560 Speaker 2: of five ten minutes of us knowing that something's gone 56 00:02:33,560 --> 00:02:36,080 Speaker 2: wrong on the network, that'll be sending out notifications to 57 00:02:36,120 --> 00:02:36,720 Speaker 2: our customers. 58 00:02:36,840 --> 00:02:39,440 Speaker 1: Oh that's brilliant, that's brilliant. Hey, Ambro, I can tell 59 00:02:39,440 --> 00:02:42,280 Speaker 1: you the reason why we've gone dark comes straight to 60 00:02:42,320 --> 00:02:44,839 Speaker 1: my phone, because that's all people want to know, right, 61 00:02:44,919 --> 00:02:46,480 Speaker 1: They just want to know what's going on out there. 62 00:02:46,880 --> 00:02:49,560 Speaker 2: Yeah, exactly. They que when the power's out, so we 63 00:02:49,560 --> 00:02:50,600 Speaker 2: want to make sure they know. 64 00:02:50,560 --> 00:02:53,160 Speaker 1: Why it's out. Yeah, what a brilliant service. We can 65 00:02:53,200 --> 00:02:56,040 Speaker 1: sign up for that. The website once again networks dot 66 00:02:56,040 --> 00:02:58,560 Speaker 1: co dot nz. Wonderful Jeers, Harris cheers. We're coming on 67 00:02:58,600 --> 00:03:00,560 Speaker 1: by to share one with us.