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Speaker 1: New Zealand post is dumping twenty percent of its urban

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Speaker 1: postal counters. This is small businesses that are connected to

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Speaker 1: these shops. They are going to hurt. They're really worried

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Speaker 1: about how they'll make up the lost revenue. One of

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Speaker 1: those businesses is Marsden Books in Karori, where the owner

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Speaker 1: is Briani Hogg and Brian's with me this morning. Good

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Speaker 1: morning Briani, Good morning Ryan. So how much do these

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Speaker 1: counters make you? How much business do they bring.

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Speaker 2: In in terms of revenue. It's not a lot. The

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Speaker 2: margins are pretty low. But for us, as a small

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Speaker 2: bookshop and you know, a suburban area, it's all about

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Speaker 2: the people that it brings into the store. You know,

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Speaker 2: people would come in to do their posting and while

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Speaker 2: they're in there, they'll buy a car, then they'll buy

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Speaker 2: a book and they'll have a chat and you know,

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Speaker 2: we build a relationship with these people. And yeah, we're

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Speaker 2: really really disappointed that was lost.

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Speaker 1: At Do you know what sort of impact it might

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Speaker 1: have on your bottom line?

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Speaker 2: It's going to be pretty significant. It is a large

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Speaker 2: portion of our revenue, you know, So now we're going

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Speaker 2: to have to think about ways that we pivot ways

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Speaker 2: that we change in the way we do business. And

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Speaker 2: you know, it's been a pretty exhausting couple of years

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Speaker 2: to be a small business owner. I'm sure these people

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Speaker 2: out there there just don't have the energy to do

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Speaker 2: that sort of pivot anymore. So, yeah, it's going to

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Speaker 2: be really really significant, not just on me, but on

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Speaker 2: all the other one hundred and forty one outlets that

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Speaker 2: got closed.

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Speaker 1: Yestinay, where's the next closest one to you?

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Speaker 2: So we're in Karori and Wellington, which is New Zealand's

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Speaker 2: largest suburb. There's about eighteen thousand people that live in Karori,

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Speaker 2: so there's actually there was two outlets in Karori, of

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Speaker 2: which we were won. The closest one to us is

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Speaker 2: not too far away, but unfortunately New Zealand Posts have

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Speaker 2: made the decision to remove our postal services and concentrate

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Speaker 2: it on the other outlet and Corori, which is actually

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Speaker 2: in the petrol station, which is a bit of a

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Speaker 2: weird fit. And also, you know, there's a lot of

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Speaker 2: concerns around health and safety, elderly people crossing four courts,

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Speaker 2: you know, that sort of thing. So that's the thing

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Speaker 2: that we're really quite devastated about. To our customers.

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Speaker 1: Yeah, this one does seem a bit curious to me.

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Speaker 1: Did they say why or you know, what was the

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Speaker 1: criteria for which one they packed?

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Speaker 2: We have no idea. We got no feedback about that. Unfortunately.

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Speaker 2: I imagine it was something to do with the bottom line,

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Speaker 2: which I understand is important. But you know, for us,

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Speaker 2: the thing that's important is that community spirit and that

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Speaker 2: social connection which we went above and beyond to our

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Speaker 2: customers to provide. We had great relationships with our post customers.

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Speaker 2: I'm just not sure they're going to get that same

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Speaker 2: level of service at a petrol station.

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Speaker 1: Briani. I appreciate your time this morning. All I can

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Speaker 1: say is best of luck. You know, you've been in

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Speaker 1: business a long time, and I'm sure you will have

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Speaker 1: the resilience and you will pivot as you say. For

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Speaker 1: more from Early Edition with Ryan Bridge, listen live to

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