1 00:00:00,000 --> 00:00:02,560 Speaker 1: I've got a warning for retailers that want to publicly 2 00:00:02,759 --> 00:00:07,280 Speaker 1: shame apparent shoplifter's emphasis on a parent The Privacy Commissioner 3 00:00:07,320 --> 00:00:10,760 Speaker 1: says business is posting CCTV video and images of a 4 00:00:10,800 --> 00:00:14,280 Speaker 1: crime on social media can cause real harm and potentially 5 00:00:14,440 --> 00:00:17,560 Speaker 1: potentially be breaking the law. So the message is simple 6 00:00:17,600 --> 00:00:20,040 Speaker 1: from them, report it to police. Leave it at that. Basically, 7 00:00:20,120 --> 00:00:22,479 Speaker 1: Michael Webster's the Privacy Commission with me tonight. 8 00:00:22,560 --> 00:00:24,840 Speaker 2: Hi Michael, but leave me Ryan? 9 00:00:25,000 --> 00:00:28,800 Speaker 1: Is it illegal to post videos from CCTV from your 10 00:00:28,800 --> 00:00:30,040 Speaker 1: shop onto the internet. 11 00:00:31,720 --> 00:00:34,360 Speaker 2: So what we have at play here is two scenarios 12 00:00:34,400 --> 00:00:38,080 Speaker 2: and it's important not to confuse them. In general terms, 13 00:00:39,240 --> 00:00:45,280 Speaker 2: retailers can share information between themselves privately, particularly if they 14 00:00:45,360 --> 00:00:48,720 Speaker 2: have cctvoodage of people committing crimes, say in a mall situation, 15 00:00:49,280 --> 00:00:52,680 Speaker 2: or there people who is in their shot. Second, is 16 00:00:52,720 --> 00:00:55,760 Speaker 2: these public walls of shame or public public online posts 17 00:00:55,960 --> 00:00:59,400 Speaker 2: on Facebook, and those might be intended to for example, 18 00:00:59,560 --> 00:01:02,400 Speaker 2: humiliar of cause embarrassment. They're not shared for the main 19 00:01:02,440 --> 00:01:05,520 Speaker 2: purpose of all the other retailers and therefore they could 20 00:01:05,560 --> 00:01:07,399 Speaker 2: actually be in breach of the Privacy Act. 21 00:01:08,000 --> 00:01:10,960 Speaker 1: What does that mean? What is the potential punishment. 22 00:01:12,760 --> 00:01:17,080 Speaker 2: Well, the potential punishment is that someone could complain were 23 00:01:17,160 --> 00:01:21,320 Speaker 2: but cases for example, where people have had their pictures 24 00:01:21,360 --> 00:01:23,600 Speaker 2: posted they only came in to a shop with a 25 00:01:23,640 --> 00:01:26,480 Speaker 2: group of friends, one of the friends stole something. They 26 00:01:26,480 --> 00:01:28,920 Speaker 2: didn't steal something, but they had their picture posted up 27 00:01:28,959 --> 00:01:31,959 Speaker 2: on one of these public walls of shame. They suffered 28 00:01:32,040 --> 00:01:35,440 Speaker 2: emotional trauma from that, They were shunned by their small 29 00:01:35,440 --> 00:01:38,280 Speaker 2: community they lived in and actually in the end they 30 00:01:38,319 --> 00:01:42,119 Speaker 2: got a formal apology and some financial compensation from the store. 31 00:01:42,200 --> 00:01:43,160 Speaker 2: Add issue there. 32 00:01:43,400 --> 00:01:46,160 Speaker 1: Right, if you get it right, is there anything wrong 33 00:01:46,200 --> 00:01:48,279 Speaker 1: with it? I mean, if you identify the right person 34 00:01:48,320 --> 00:01:50,000 Speaker 1: and they were the thief, then it's all fine. 35 00:01:51,760 --> 00:01:54,080 Speaker 2: If you get it right. If you know that you've 36 00:01:54,120 --> 00:01:58,160 Speaker 2: caught someone stealing, for example, through your CCTV, what you 37 00:01:58,200 --> 00:02:02,440 Speaker 2: should do is share that between privately, between the retailers 38 00:02:02,440 --> 00:02:05,280 Speaker 2: and the store, between yourself and your start, say with 39 00:02:05,440 --> 00:02:08,200 Speaker 2: more security, if you're part of the more and that's 40 00:02:08,240 --> 00:02:10,160 Speaker 2: an appropriate way to use that information. 41 00:02:10,440 --> 00:02:12,639 Speaker 1: Do you have sympathy for the business instead of doing this. 42 00:02:14,280 --> 00:02:17,639 Speaker 2: I absolutely have sympathy for those in the retail game. 43 00:02:17,680 --> 00:02:20,880 Speaker 2: At the moment. Retail crime is a serious issue and 44 00:02:20,960 --> 00:02:25,440 Speaker 2: I've been engaging with retailers about the issues that they 45 00:02:25,480 --> 00:02:29,160 Speaker 2: face and the publication and sharing the information about alleged 46 00:02:29,160 --> 00:02:31,960 Speaker 2: defenders is an issue for them, and so we just 47 00:02:32,000 --> 00:02:34,040 Speaker 2: wanted to help them with some guidance in the space 48 00:02:34,080 --> 00:02:34,840 Speaker 2: to do the right. 49 00:02:34,720 --> 00:02:36,880 Speaker 1: Thing, all right, Michael, appreciate you coming on the show. 50 00:02:36,919 --> 00:02:41,040 Speaker 1: Michael Webster, Privacy Commissioner on CCTV and What Not to 51 00:02:41,080 --> 00:02:44,400 Speaker 1: Do with It. For more from Hither Duplessy, Allen Drive, 52 00:02:44,560 --> 00:02:47,959 Speaker 1: listen live to news talks it'd be from four pm weekdays, 53 00:02:48,080 --> 00:02:50,280 Speaker 1: or follow the podcast on iHeartRadio.