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Speaker 1: Ryan Air has caused a bit of a stir in

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Speaker 1: the UK. So from May next year, passengers are going

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Speaker 1: to need to check in by smartphone. Only that means

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Speaker 1: they're no longer going to be able to physically check

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Speaker 1: in at a counter at the airport and get that

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Speaker 1: little piece of paper. Currently sixty percent of their customers

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Speaker 1: check in online, but those who don't face a charge

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Speaker 1: of about ninety seven New Zealand dollars. Surely that's not right.

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Speaker 1: That seems too expensive anyway. Is this the beginning of

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Speaker 1: the future, at the beginning of the end for the

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Speaker 1: in person check ins for all passengers? Irene King Aviation

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Speaker 1: commentators with U Susce even think kilder Iren, what do

13
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Speaker 1: you make of this move?

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Speaker 2: Well, I think you summed it up as the future.

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Speaker 2: And really, as a customer, all I want to do

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Speaker 2: is get on that aircraft, and you know, I don't

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Speaker 2: want to be intercepted by having to check in, you know,

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Speaker 2: drop your bags, all of that sort of stuff. You

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Speaker 2: just want to really turn up and get on board

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Speaker 2: and go. So I think, you know, Ryan here, it's

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Speaker 2: always been pretty cutting each and on's doing and if

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Speaker 2: you look at it, it's very sensible for that company.

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Speaker 2: I mean, if you've got to have a person to

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Speaker 2: person encounter, it's going to cost you a lot more money. Yeah, yourself.

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Speaker 1: I mean, surely it's more convenient. I just I mean

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Speaker 1: I have to travel a bit. I mean, it's just

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Speaker 1: way more convenient to checking online, isn't it?

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Speaker 2: Absolutely? Absolutely? And you know to carry your phone with you. Also,

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Speaker 2: your phones have tracking devices and they can see where

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Speaker 2: you are in the terminal, and you know, particularly if

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Speaker 2: you're running late for a flight, they can you know,

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Speaker 2: just you along.

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Speaker 1: Yeah. I mean certainly they've been going this way for

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Speaker 1: some time. I just cannot believe there are people who

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Speaker 1: are prepared to pay ninety seven dollars to check it

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Speaker 1: in person. Well yeah, I mean that's how they get

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Speaker 1: you though, That's how they get you, Irene. You know

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Speaker 1: they do that and then there's the extra excess bad thing,

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Speaker 1: and then this is how Ryanie makes their money.

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Speaker 2: Right yep. Yeah, you know it's called sort of byproduct

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Speaker 2: pricing in Ryanie. That's how they make the money. Absolutely totally.

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Speaker 1: I mean the big question is what it'll mean for

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Speaker 1: people who don't have smartphones, people who aren't quite so

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Speaker 1: digitally capable. Maybe some older passengers who don't feel quite

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Speaker 1: comfortable checking in. What's going to mean for those passengers?

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Speaker 2: Yeah, well you've got a choice, thank goodness. You know,

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Speaker 2: you can go with somebody else other than Ryannie. You know,

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Speaker 2: I think that there will be a bit of nervousness,

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Speaker 2: but do it the first time, do it the second time,

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Speaker 2: and you'll be sweet good to go.

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Speaker 1: Yeah, very good. Thanks for your time. We appreciate it.

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Speaker 1: That as Irenking aviation commentator. Right now, it's twenty one

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Speaker 1: past five. For more from Hither Duplessy Allen Drive, listen

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