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Speaker 1: To AI. Most of us use AI, and we know

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Speaker 1: that we're using it. Four and five of us almost

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Speaker 1: have used it in the past year knowingly, but that

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Speaker 1: doesn't mean we trust it and you report by One

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Speaker 1: New Zealand out today found we do not trust large

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Speaker 1: companies to use it. We're most concerned with our personal

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Speaker 1: data being misused, with job losses associated with AI, and

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Speaker 1: with AI making unfair decisions. Jason Parris is the chief

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Speaker 1: executive of one end z hih Jason, Did I hear that, Jason?

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Speaker 1: Given that most of us use it, you'd think that

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Speaker 1: would be okay with it, But why are we so

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Speaker 1: worried about it?

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Speaker 2: Yeah?

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Speaker 3: I think there's a bit of nervousness about it because

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Speaker 3: people don't know they're probably using it most days anyway.

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Speaker 3: So I think the survey sed seventy odd percent of

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Speaker 3: us know we are, but I think it's more like

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Speaker 3: one hundred percent of people are using Spotify or maps,

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Speaker 3: social or social media. But I think it's the lack

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Speaker 3: of transparency on what is going on behind the scenes

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Speaker 3: of those AI tools that they don't know about makes

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Speaker 3: you naturally suspicious.

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Speaker 2: How are you using my data? How you are you?

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Speaker 2: Are you tracking me, what is this going to mean

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Speaker 2: for jobs and for employment when you make a recommendation

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Speaker 2: to me? Is it in my best interests? Or is

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Speaker 2: it in the best interests of the company. So all

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Speaker 2: pretty interesting themes that I kind of you know, it

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Speaker 2: makes sense that customers should be concerned about it.

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Speaker 1: Is it maybe an underlying lack of trust in big corporates,

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Speaker 1: Like it's okay for me to use AI because I

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Speaker 1: know what I'm doing and I can trust myself, But

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Speaker 1: I don't trust those guys.

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Speaker 2: There's probably an undertone there.

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Speaker 3: It's just been around, you know, for years, globally and

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Speaker 3: a New Zealand. But that's I think with the opportunity

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Speaker 3: is you've got this massive opportunity, a productivity gain for

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Speaker 3: New Zealand by using AI across different businesses and all

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Speaker 3: facets of life. But it needs to be done transparently,

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Speaker 3: and sometimes corporates aren't as transparent as they need to be,

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Speaker 3: and therefore.

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Speaker 2: There's a question on trust.

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Speaker 3: I don't think any corporate gets up every morning and goes,

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Speaker 3: how can I rip a customer off? And I don't

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Speaker 3: think they're going to go how can I use AI

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Speaker 3: to do anything bad? We just need to be about

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Speaker 3: transparent about how we use this amazing technology.

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Speaker 1: Yeah, do you think that the job fears are I mean,

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Speaker 1: you mentioned it yourself. People are really worried that they

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Speaker 1: will lose their jobs or all these humans will be

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Speaker 1: displaced by robots. But it seems increasingly that actually it's

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Speaker 1: more a tool for the humans to use. You still

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Speaker 1: need the humans at the moment.

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Speaker 2: AI is coming to your job, not for your job.

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Speaker 2: We've deployed AI.

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Speaker 3: Across most parts of our business, and I would say

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Speaker 3: the max I've seen of anyone's job of tasks that

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Speaker 3: someone would be performing as about thirty percent. So what

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Speaker 3: it's doing at the moment is just letting us get

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Speaker 3: to that to do list that's longer than my arm

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Speaker 3: that you never get to by removing all the noise

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Speaker 3: and the stuff that you don't like doing because it's

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Speaker 3: repetitive and boring and brain dumbing.

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Speaker 2: So you can work on the call sexy stuff. And

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Speaker 2: five years though I.

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Speaker 3: Think the technology is evolving fast enough to go, actually

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Speaker 3: some role won't be there because the roles we've got

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Speaker 3: organizations are to kind of hide process gaps or an

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Speaker 3: efficiency or old technology that shouldn't be in the business.

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Speaker 3: And so you should be able to speed it up

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Speaker 3: using AI. The key is then to make sure that

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Speaker 3: you train and upscill those people so they can be

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Speaker 3: deployed in more value creating roles within your organization and

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Speaker 3: it doesn't come as a surprise. So again, corporates have

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Speaker 3: a responsibility to talk early and transparently, not just with customers,

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Speaker 3: but their teams as well.

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Speaker 1: Out of ten, how much of a cheerleader do you

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Speaker 1: think you are.

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Speaker 2: Well compared to the warriors?

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Speaker 1: Or like that sounded so much more disparaging that I

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Speaker 1: meant it to sound. I don't mean it in a

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Speaker 1: disparaging way at all, but I mean you are like

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Speaker 1: a super enthusiast for this, aren't you.

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Speaker 2: Well, I just love New Zealand.

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Speaker 3: I think in you as you know, I think it's

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Speaker 3: the greatest country on the planet to live and work.

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Speaker 2: Yes, we have our challenges, but.

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Speaker 3: I just think it's a privilege to live here and

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Speaker 3: see that AI could be the new productivity gain or

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Speaker 3: create new areas of growth and innovation for.

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Speaker 1: For us, especially for New Zealand.

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Speaker 3: We go fast because we move fast, and our lack

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Speaker 3: of scale is a massive advantage.

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Speaker 2: Because we can move, we can move fast.

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Speaker 3: The digitization of the world means that you know, actually

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Speaker 3: innovation is decentralized.

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Speaker 2: You don't need to go to Silicon Valley. You can

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Speaker 2: do it from Auckland or Nelson or you know, Timaru Jason,

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Speaker 2: do you reckon?

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Speaker 1: People have realized though? Have the big corporate leaders, Have

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Speaker 1: the workers of New Zealand realized how much we could

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Speaker 1: actually use this and harnessed it.

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Speaker 3: I think they have, And that is the danger because

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Speaker 3: we're going to go after it fast, which we should,

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Speaker 3: but we need to go after it transparently and make

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Speaker 3: sure that we do it in a way that brings

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Speaker 3: our customers with us and they trust us for it.

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Speaker 1: So I've downloaded the chat GPT. Well, yep, I've already

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Speaker 1: had it's already It's already solved a lot of my

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Speaker 1: problems today. Jason, next minute, I'm too.

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Speaker 3: You should be not just at work, but also at

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Speaker 3: home as well. I found it can get you out

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Speaker 3: of a lot of trouble at home too.

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Speaker 1: Oh yeah, do you want to expand on that for us?

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Speaker 3: Just you know, what are the excuses for me being

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Speaker 3: you know, forty five minutes late yet again for my

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Speaker 3: wife that I haven't already used a number of times.

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Speaker 1: Before Jason, thank you very much, look after yourself. Jason Parris,

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Speaker 1: chief executive of One New Zealand.

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Speaker 2: For more from Heather Duplessy Allen Drive, listen live to

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