1 00:00:00,240 --> 00:00:00,440 Speaker 1: Right. 2 00:00:00,480 --> 00:00:03,320 Speaker 2: If you're a Sky customer, you have a date for 3 00:00:03,400 --> 00:00:06,600 Speaker 2: a new satellite. It is April the fourteenth, but some 4 00:00:06,640 --> 00:00:09,760 Speaker 2: customers in Northland, Southland, Gisbon in the East Cape will 5 00:00:09,800 --> 00:00:13,760 Speaker 2: need to have their rooftop dishes replaced beforehand. Joining me 6 00:00:13,960 --> 00:00:17,800 Speaker 2: is Sky's chief corporate affairs officer, Chris Major. Chris, Good afternoon, 7 00:00:18,920 --> 00:00:22,599 Speaker 2: Hi Ryan, So we've got a date. That's great. How 8 00:00:22,640 --> 00:00:25,160 Speaker 2: do you know how many customers will need new dishes? 9 00:00:26,280 --> 00:00:28,640 Speaker 1: Hey? Well, can I quickly on that date? First of all, 10 00:00:28,880 --> 00:00:31,360 Speaker 1: it's the week of the fourteenth, so we are not 11 00:00:31,480 --> 00:00:33,920 Speaker 1: actually putting a particular date on it because these things 12 00:00:33,920 --> 00:00:36,279 Speaker 1: are there are variables like weather as you look at 13 00:00:36,280 --> 00:00:39,560 Speaker 1: the window now, so yeah, it might not be the fourteenth, 14 00:00:39,600 --> 00:00:40,400 Speaker 1: that'll be that week. 15 00:00:40,680 --> 00:00:43,400 Speaker 2: Okay, so one day in the week of the fourteenth. Good, 16 00:00:43,680 --> 00:00:46,559 Speaker 2: good clarification and look. 17 00:00:46,400 --> 00:00:49,440 Speaker 1: For the vast majority of our customers, they won't even notice. 18 00:00:49,920 --> 00:00:52,000 Speaker 1: We have written to all of our customers last night 19 00:00:52,040 --> 00:00:53,599 Speaker 1: to say there's one thing we want them to do, 20 00:00:53,640 --> 00:00:56,360 Speaker 1: which is to please make sure your black skybox has 21 00:00:56,400 --> 00:00:59,120 Speaker 1: turned on. It's really important that the box is plugged 22 00:00:59,120 --> 00:01:01,280 Speaker 1: in and turned on because it needs to receive some 23 00:01:01,360 --> 00:01:06,120 Speaker 1: software and then it needs to migrate to the new satellite. 24 00:01:05,880 --> 00:01:07,800 Speaker 2: Right, so everyone has to have their box on for 25 00:01:07,840 --> 00:01:11,280 Speaker 2: the whole week starting the fourteenth of April. And what 26 00:01:12,000 --> 00:01:15,000 Speaker 2: about the people who might need new dishes on the roof? 27 00:01:15,040 --> 00:01:15,959 Speaker 2: Do you have a number? 28 00:01:18,240 --> 00:01:21,840 Speaker 1: We do in part, so the new satellite is now 29 00:01:21,880 --> 00:01:24,200 Speaker 1: in place in the right slot, and so we've been 30 00:01:24,240 --> 00:01:26,319 Speaker 1: able to do some testing and we've found these three 31 00:01:26,400 --> 00:01:30,960 Speaker 1: regions where people might not have an optimal signal. The 32 00:01:31,040 --> 00:01:32,880 Speaker 1: reason I say that's in part is that we know 33 00:01:32,959 --> 00:01:35,000 Speaker 1: that there are some who will most definitely need a 34 00:01:35,000 --> 00:01:37,399 Speaker 1: new dish, and we're already out talking with them. In fact, 35 00:01:37,400 --> 00:01:40,160 Speaker 1: we've done most of the upgrades already. They need to 36 00:01:40,160 --> 00:01:43,440 Speaker 1: have a slightly bigger dish than the current dish that 37 00:01:43,480 --> 00:01:46,240 Speaker 1: they've got. So of those there's two and a half thousand, 38 00:01:46,640 --> 00:01:49,600 Speaker 1: and we've been out to sixteen hundred of them, so 39 00:01:50,000 --> 00:01:53,080 Speaker 1: we're making good progress with them. The trickier one is 40 00:01:53,120 --> 00:01:55,120 Speaker 1: the next category, which is other people who live in 41 00:01:55,160 --> 00:01:57,600 Speaker 1: that region. We're not completely sure if they're okay or not, 42 00:01:57,680 --> 00:02:00,280 Speaker 1: and so we've written to them. In some case we're 43 00:02:00,320 --> 00:02:02,240 Speaker 1: testing or calling them to say, could you please do 44 00:02:02,280 --> 00:02:04,640 Speaker 1: a test for us on your remote super simple, just 45 00:02:04,680 --> 00:02:06,720 Speaker 1: to tell us if you've got a good sector or 46 00:02:06,720 --> 00:02:09,959 Speaker 1: a lot. So I don't know that number yet. We 47 00:02:10,440 --> 00:02:12,280 Speaker 1: really do want people to do that test and let 48 00:02:12,400 --> 00:02:13,720 Speaker 1: us know so we can get them set up. 49 00:02:13,800 --> 00:02:16,000 Speaker 2: Okay, fair enough, It sounds like you're making good progress 50 00:02:16,000 --> 00:02:18,240 Speaker 2: on it. About how much does it cost or do 51 00:02:18,280 --> 00:02:19,560 Speaker 2: you cover the cost of the new dish? 52 00:02:19,560 --> 00:02:22,000 Speaker 1: Oh? We cover it definitely, We've got and we've got 53 00:02:22,000 --> 00:02:24,080 Speaker 1: extra texts. You know, there's a team that went up 54 00:02:24,120 --> 00:02:26,840 Speaker 1: to Northland on Tuesday of this week, so they I 55 00:02:26,840 --> 00:02:28,880 Speaker 1: think they're in Mongerduy today, so they're doing their best 56 00:02:28,880 --> 00:02:31,680 Speaker 1: to get out to as many people as possible. You know, 57 00:02:31,680 --> 00:02:34,239 Speaker 1: because that migration day is pretty soon. 58 00:02:34,760 --> 00:02:38,120 Speaker 2: It sounds quite antiquated in a way, doesn't it. I 59 00:02:38,120 --> 00:02:40,480 Speaker 2: mean when you consider that for most people living in 60 00:02:40,520 --> 00:02:43,040 Speaker 2: big cities, they get all their stuff through, you know, 61 00:02:43,040 --> 00:02:45,120 Speaker 2: a streaming platform that comes over the internet. To be 62 00:02:45,200 --> 00:02:49,000 Speaker 2: talking about pointing things at the sky seems pretty old school. 63 00:02:49,480 --> 00:02:51,720 Speaker 1: Well, you know, there's still you know, four hundred and 64 00:02:51,720 --> 00:02:55,160 Speaker 1: fifty thousand homes in New Zealand that use the satellite 65 00:02:55,320 --> 00:02:58,800 Speaker 1: And yeah, we obviously have some customers who are on 66 00:02:59,040 --> 00:03:01,160 Speaker 1: streaming services and we love them too. But there are 67 00:03:01,200 --> 00:03:03,480 Speaker 1: a lot who still rely on the satellite. 68 00:03:03,480 --> 00:03:05,320 Speaker 2: Because I guess that's the other point, doesn't I Mean, 69 00:03:05,320 --> 00:03:08,320 Speaker 2: there's some places where the internet's absolutely crap, so you'd 70 00:03:08,360 --> 00:03:11,480 Speaker 2: be better off on a satellite, wouldn't you. All Right, Chris, Well, 71 00:03:11,480 --> 00:03:12,800 Speaker 2: it sounds like it's going to be a very busy 72 00:03:12,840 --> 00:03:15,040 Speaker 2: week for you guys come the fourteenth of April, So 73 00:03:15,080 --> 00:03:17,840 Speaker 2: good luck, thank you very much. It's Chris Major, sky 74 00:03:17,919 --> 00:03:21,679 Speaker 2: TV chief corporate Affairs officer. For more from Hither Duplessy 75 00:03:21,760 --> 00:03:24,520 Speaker 2: Allen Drive, listen live to news talks. It'd be from 76 00:03:24,639 --> 00:03:28,200 Speaker 2: four pm weekdays, or follow the podcast on iHeartRadio.