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Speaker 1: Bryan Bridge. QR code ordering at restaurants? Do you love

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Speaker 1: it or do you hate it? Over the past few years,

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Speaker 1: instead of waiting to be served, you can scan a

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Speaker 1: QR code to read the menu and then order your

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Speaker 1: food and pay through an app. But it turns out

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Speaker 1: most of us aren't actually fans of this idea. A

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Speaker 1: survey by the Restaurant Association found that only eighteen percent

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Speaker 1: of diners like QR code menus, and only twenty four

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Speaker 1: percent are keen on ordering through an app. Mike Egan

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Speaker 1: is president of the Restaurant Association. He's with us tonight

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Speaker 1: at eighteen after five.

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Speaker 2: Good evening, Mike, Good evening.

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Speaker 1: So we don't like it? How many do it?

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Speaker 2: Do we know?

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Speaker 1: How many businesses actually do it?

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Speaker 2: Not too many.

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Speaker 3: At the stage, it's sort of pretty new, I guess,

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Speaker 3: and places are finding the way around, whether it's the

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Speaker 3: bill and end all or whether they have that plus

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Speaker 3: analogue menus like the good old days.

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Speaker 1: Do we know why people don't like it? Is it

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Speaker 1: because they prefer more personal service or is it because

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Speaker 1: the system actually doesn't work well?

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Speaker 3: I actually think it's it's just it's just not that great.

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Speaker 3: I mean, if you go there with a partner or something,

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Speaker 3: and you're both looking at a menu and you're pointing

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Speaker 3: to things and go.

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Speaker 2: Hey, how about we share this this show over here.

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Speaker 3: Instead there's two of you on your screens trying to

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Speaker 3: scroll up and down navigating a menu.

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Speaker 2: You actually don't get a really.

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Speaker 3: Good sort of feel for the offer of the place,

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Speaker 3: and you might miss some things on the menu that

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Speaker 3: might have made your made your evening or lunch even better,

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Speaker 3: you know, but you missed it because you scroll too fast.

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Speaker 2: Then we're all sick of scrolling out me.

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Speaker 1: Yea, I suppose we are one thing. And I know

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Speaker 1: this from when I was a head major de cob

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Speaker 1: and Co.

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Speaker 2: I hate I was at COB and Co alumni as well.

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Speaker 1: I hate to brag like that on I hate to

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Speaker 1: rag like that on air. But one of the things

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Speaker 1: that you're supposed to do as a waiter is make

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Speaker 1: sure that the orders get to the kitchen in a

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Speaker 1: staggered fashion so that they're not overwhelmed in there. Right

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Speaker 1: Whereas if you come, if everyone's ordering off an app

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Speaker 1: and everyone's you know, comes in at seven pm in

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Speaker 1: order the same time, the kitchen slammed. So is that

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Speaker 1: is that an issue.

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Speaker 3: Yeah, that's a really good point because that that can

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Speaker 3: happen because all the opposite I had where a barhead

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Speaker 3: of QR code and it was really quiet, and we

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Speaker 3: ordered and after thirty minutes we went up and they said,

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Speaker 3: oh it was quite we forgot to look at the

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Speaker 3: computer screen, so they actually forgot our order. So you

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Speaker 3: get the opposite sort of things can happen. But yeah,

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Speaker 3: that's a really good point because you know, when you're

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Speaker 3: trying to run a restaurant and you're trying to not

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Speaker 3: slam the kitchen, and you can slow tables down, you

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Speaker 3: can offer them another drink so that the kitchen's not

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Speaker 3: getting hat with, you know, sixty orders all at once.

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Speaker 3: But yeah, QR code would that probably wouldn't happen, and

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Speaker 3: that they might explode.

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Speaker 1: Mike, thank you for that, Mike Egan, Restaurant Association President,

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Speaker 1: with us this study out that they're sorry, survey out

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Speaker 1: that they've done saying basically only eighteen percent of diners

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Speaker 1: actually like the QR code menus. For more from Heather

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